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Crystal Symphony Cruise Reviews

Crystal
Crystal Symphony
Destination
Departure Port

Traveler rating

Excellent

183

Very Good

62

Average

34

Poor

20

Terrible

9

Cruise type

20 Crystal Symphony Cruise Reviews


Chinadog avatar

Chinadog

1 Review Written

13 Helpful Votes

Asia Cruise disappointment

|

The cruise was recommended by some of our friends who had taken it in the past. We have sailed with Crystal 3 times before, but this time was truly a disappointment. The Symphony is old, tired and worn. The air ...
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Sail Date April 2019


rents avatar

rents

1 Review Written

9 Helpful Votes

This was our 35th cruise on Crystal Symphony

This was our 35th cruise on Crystal Cruises. Our stateroom has always been on the penthouse deck because of the walk in shower. Over the years we have noticed with the change of ownership and executive management ...
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Sail Date August 2017


pkgoode avatar

pkgoode

1 Review Written

11 Helpful Votes

Honeymoon on Crystal

This cruise was our Honeymoon, the itinerary was fantastic, the duration just right and my wife used to work on the Crystal Symphony 20 years ago so perfect to see it from the other side, expectations were high. ...
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Sail Date January 2017


MMing00 avatar

MMing00

2 Reviews Written

12 Helpful Votes

Crystal Symphony is outdated.

We went to Crystal Symphony because our past experience was excellent even though the company was bought by an Asian company. We had been cruising with different cruise lines for over a long time. We still decided ...
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Sail Date January 2017


gr8lakes avatar

gr8lakes

3 Reviews Written

11 Helpful Votes

Disappointing transatlantic; below Crystal standards

We waited a bit to write this review of our Crystal Symphony transatlantic in October in order to gain perspective and not overreact. After reading the previous post on the same cruise, we felt we also needed to ...
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Sail Date October 2016


Fandango1 avatar

Fandango1

3 Reviews Written

30 Helpful Votes

Miisleading advertising hides the truth. This is now below 4 star.

Comparisons are important, and a good way to paint a valid description. Crystal is considered one of the best 6 star line if you will. We've cruised with them previously which we enjoyed and can serve as an easy ...
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Sail Date October 2016


GROVERDALE avatar

GROVERDALE

1 Review Written

3 Helpful Votes

PINS CELEBRATING 5 CRUISES ARE MEANINGLESS

Sadly, we witnessed the effect of new ownership on this cruise line. After five positive experiences on the Symphony, 'economic pullbacks' took a toll on our most recent experience. Previous sailings included live ...
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Sail Date May 2016


Aapreciate avatar

Aapreciate

1 Review Written

41 Helpful Votes

Mixed Experience on Crystal Symphony

I just returned from the Grand Britannia cruise with my mom, sister and daughter. We had adjoining staterooms. Here are my thoughts: The good: Overall food quality was very good in all venues. We loved Prego ...
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Sail Date July 2016


Kellyk1970 avatar

Kellyk1970

1 Review Written

31 Helpful Votes

Modernized restoration? More like smoke, smiles, and mirrors...

My husband and I were traveling as a couple to celebrate our 20th anniversary. I booked with Crystal cruises because in my travel magazines, it has been rated a top cruise line. We were expecting a luxurious ...
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Sail Date June 2016


sarasotaguy avatar

sarasotaguy

7 Reviews Written

31 Helpful Votes

Crystal has gone downhill

We've sailed Crystal quite a few times. The earlier cruises were great. However, since the new president took over, there have been cutbacks & disappointments all over . Quality of food has gone way down. Portion ...
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Sail Date September 2015


Cityfolk2015 avatar

Cityfolk2015

1 Review Written

10 Helpful Votes

Wait until you are 80 to cruise with Crystal.

I don't even know where to begin. Let me say that the crew and service staff were excellent. That is the only good thing about this cruise line. 1) For the amount of money, WIFI should be included with the price. ...
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Sail Date June 2015


journey cruiser avatar

journey cruiser

1 Review Written

17 Helpful Votes

It's time to say goodbye!

Well folks........it's time to say "good-bye". We've had a few glorious years, lots of good memories, made new cruising friends, but after our last 26 days aboard the Crystal Symphony, back to back from Lax to NYC ...
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Sail Date May 2015


kjamia avatar

kjamia

1 Review Written

2 Helpful Votes

Disappointing in many respects

We were first time cruisers on Crystal Symphony, having cruised many times on its principal competitors - Seabourn, Silverseas, Regent and the Queens Grill categories of Cunard. In our view, in a number of respects, ...
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Sail Date January 2014


sandlarr avatar

sandlarr

2 Reviews Written

6 Helpful Votes

I have to dissent on this one

While most reviewers give the Crystal Symphony an excellent or very good rating, we felt it was, at best, average. Not up to the standards of the Seabourne, Regent or other luxury cruise lines. The "positives" were ...
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Sail Date November 2014


Northeast Jim avatar

Northeast Jim

1 Review Written

3 Helpful Votes

First and Last Cruise on Crystal

We have cruised oceans and seas with Radisson, Regent and Oceania, the Med with Star Flyer, the Baltic with Renaisance, the Danube with Amadeus and Rhine with Viking. Those are our credentials for some comparisons ...
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Sail Date January 2014


goalready avatar

goalready

1 Review Written

Disappointed

While the Crystal Symphony is perfectly nice and the service outstanding, the overall experience left many of us who were not travelling as a couple or with a group feeling bored and left out. Mixers and other ...
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Sail Date September 2013


KSPB avatar

KSPB

1 Review Written

3 Helpful Votes

This is 6-star service?

I cannot believe that this cruise line claims "6-star-service." While the food was very good and the service throughout the ship (except for the housekeeping in the cabin) was better than average, I certainly would ...
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Sail Date September 2012


ahlanmak avatar

ahlanmak

2 Reviews Written

13 Helpful Votes

Loved Crystal, however this time, very disappointed

Few years ago when we started taking cruises to enhance our land tours, we carefully chose Crystal because of its reputation and its offer "$1000 as you wish" that made Crystal distinguished from "all inclusive" ...
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Sail Date October 2012


jemfields avatar

jemfields

1 Review Written

1 Helpful Vote

Luxury with some major limitations

This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents ...
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3 photos

Sail Date July 2017


backofficecruising avatar

backofficecruising

1 Review Written

12 Helpful Votes

Poor refurbishment and service

I choose Crystal over the years for the magnificent service and standards. I know the company for the last 10 years, I have sailed onboard Serenity and Symphony few times. I feel the crew members are lacking ...
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Sail Date April 2018


Crystal Symphony Ratings

CategoryEditorMember
Cabins4.03.9
Dining4.54.5
Entertainment4.54.3
Public Rooms5.04.5
Fitness Recreation4.54.1
Family4.03.2
Enrichment5.04.3
Service4.04.6
Value For Money4.03.9
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