Crystal Symphony Cruise Reviews

5.0 / 5.0
6 reviews
Cruiser Rating
3.8
Average
6 reviews
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Featured Review
If only the Air Conditioning worked
"Our overall cruise was severely hampered by the inconsistent air conditioning on the ship.Crystal management clearly did not do their job in insuring proper maintenance and promoting the cruise...."Read More
tarrytoon avatar

tarrytoon

10+ Cruises

Age 80s

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1-6 of 6 Crystal Symphony Cruise Reviews


Wonderful time down under on Crystal Symphony

Review for a Australia & New Zealand Cruise on Crystal Symphony

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DaisyUK
10+ Cruises • Age 60s

This was our second Crystal Symphony cruise since the re-start, and both sailings lived up to our very high expectations. We found the food to be generally excellent, with Umi Uma and Tastes being stand-outs for us. Waterside, Marketplace and Trident Grill were very good also. Our suite was more than comfortable and had everything we needed (JCP). Service throughout the ship was outstanding. ...
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Response from SarahG, Crystal

Dear Daisy UK, Thank you for sailing with us again for another sensational voyage aboard the Crystal Symphony. We are very pleased to hear about how you enjoyed our dining, suite, service,...

Sail Date: January 2024


Two weeks on a six star ship

Review for a Asia Cruise on Crystal Symphony

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John555
10+ Cruises • Age 70s

It would be easy for someone like me who has never cruised on either the old, or the recently renewed Crystal Symphony, to feel like they've crashed a stranger's floating family reunion picnic and wolfed down the barbeque and beer before they notice I’m there. Eavesdrop during a crowded lunch and you'll learn that the majority of both the passengers and crew have sailed together on this same ship ...
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Response from JillH, Guest Relations

Dear John555, We are thrilled to hear that your experience on Crystal Symphony was an exceptional one! We deeply appreciate your trust in choosing to sail with Crystal. Our unique offerings...

Sail Date: November 2023


If only the Air Conditioning worked

Review for a Africa Cruise on Crystal Symphony

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tarrytoon
10+ Cruises • Age 80s

We had sailed on the Symphony prior to the pandemic and were extremely pleased with it. We booked this cruise expecting to continue our feelings towards Crystal. The entertainment, lectures, art class, spa, butler, room attendants, dining in Osteria and uni uma all met these high expectations. Dining in the Marketplace was generally good but there were some mishaps. Our overall cruise was severely ...
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Response from JillH, Guest Relations

Dear Tarrytoon, Thank you for your honest feedback regarding your time aboard Crystal Symphony. We sincerely apologize that your recent cruise did not meet your expectations. We are...

Sail Date: October 2023


Crystal is BACK!

Review for a Europe - Eastern Mediterranean Cruise on Crystal Symphony

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cruiseprince7
6-10 Cruises • Age 40s

I chose this cruise because I have heard great things about it in the past and wanted to give it a try. I was blown away and I will never be able to sail a normal cruise ship again! The rooms are huge, the staff is on top of their game and super friendly. The ship design and finishings are top-notch. I enjoyed the entertainment on board, from Broadway including Rent to the Elton John tribute ...
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Response from HaileyC, Guest Relations

Dear Guest, We are thrilled to hear that your experience on Symphony was so enjoyable! We deeply appreciate your trust in choosing to sail with Crystal. Our crew is committed to providing...

Sail Date: September 2023


Shakedown Cruise of the "new" Symphony

Review for a Europe - Eastern Mediterranean Cruise on Crystal Symphony

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Steven Kirk
10+ Cruises • Age 60s

We wanted to try a shorter Crystal cruise in anticipation of a planned 2024 partial world cruise and were generally quite satisfied with the rebirth of our favorite cruise line. Sure, there were some shortcomings that one ought to expect on a shakedown cruise--the pool wasn't finished until the third day, TV was unworkable, water was turned off for one five-hour announced period, etc. However, ...
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Response from HaileyC, Guest Relations

Dear Steven Kirk, Thank you for your thoughtful and honest feedback of your time on Symphony. We appreciate you choosing to sail with Crystal again. As you have previously experienced, our...

Sail Date: September 2023

Traveled with children


I wanted to jump ship

Review for a Europe - Eastern Mediterranean Cruise on Crystal Symphony

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ZACKARY
6-10 Cruises • Age 70s

I don’t know what ship the last man reported but my experience on Crystal Symphony was terrible( may be he was a travel agent and had a subsidised journey Anyway to keep it short and sweet the ship is not fit for purpose yet.. it has had a refurbishment of cabins but it is an old ship that vibrates terribly.. I will just list the problems I had for the 8 day cruise My cabin vibrated even ...
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Response from HaileyC, Guest Relations

Dear Valued Guest, Thank you for your honest feedback regarding your time aboard Crystal Symphony. We sincerely apologize that your recent cruise did not meet your expectations. We are...

Sail Date: September 2023


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