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Crystal Serenity Cruise Reviews

Crystal
Crystal Serenity
Destination
Departure Port

Traveler rating

Excellent

159

Very Good

57

Average

36

Poor

18

Terrible

5

Cruise type

5 Crystal Serenity Cruise Reviews


alwaysonaship avatar

alwaysonaship

1 Review Written

45 Helpful Votes

We Jumped Ship In Cabo!

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After 55 cruises, the Crystal Serenity was such a unsatisfactory cruise, we made arrangements to get off the ship in Cabo San Lucas and fly home. Yes we left. This was the first leg of the world cruise and we found ...
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Sail Date January 2020


Virgil1943 avatar

Virgil1943

1 Review Written

15 Helpful Votes

Poor service and employee indifference!

We were on the 10th floor in a stateroom on the back of the ship. Unbeknownst to us, six inches from our stateroom was a smoking area. With cigarette and cigar smoke coming into our room. We complained and the ...
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Sail Date July 2017


Chris1960uk avatar

Chris1960uk

1 Review Written

42 Helpful Votes

No shine left with Crystal.

After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and ...
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Sail Date March 2016


LUVTOKRUZ avatar

LUVTOKRUZ

1 Review Written

9 Helpful Votes

Underwhelmed

About boarding with very high expectations we were greeted by a truly beautiful ship. Lovely design, sophisticated and well-appointed without being overwhelming. The Palm Court is a particularly pleasant space for ...
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Sail Date September 2014


Piatravelgal avatar

Piatravelgal

2 Reviews Written

20 Helpful Votes

Not worth the price

Too expensive for what you got.food was good, service was good. Shore excursions were expensive and poorly done. Complaints to the excursion desk were blown off. Not much to do on sea days or in down hours. Okay, ...
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Sail Date December 2019


Crystal Serenity Ratings

CategoryEditorMember
Cabins4.04.3
Dining5.04.4
Entertainment5.04.1
Public Rooms5.04.5
Fitness Recreation5.04.2
Family4.04.7
Enrichment5.04.2
Service4.54.6
Value For Money4.03.9
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