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Crystal Serenity Cruise Reviews

Crystal
Crystal Serenity
Destination
Departure Port

Traveler rating

Excellent

159

Very Good

57

Average

36

Poor

18

Terrible

5

Cruise type

18 Crystal Serenity Cruise Reviews


Andelle01 avatar

Andelle01

2 Reviews Written

26 Helpful Votes

What is wrong Crystal?!

|

Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband ...
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Sail Date December 2019


Acromie avatar

Acromie

1 Review Written

12 Helpful Votes

2 star ship

We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the ...
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Sail Date July 2019


caldean avatar

caldean

1 Review Written

9 Helpful Votes

5 Star Service on a 2 Star Cruise due to NOROVIRUS

Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 ...
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Sail Date January 2019


medicruiselover avatar

medicruiselover

1 Review Written

17 Helpful Votes

Not a 6 Stars Ship at all

Before we sailed, we were full of expectation to sail with the Best Ship of the Year. However, we were so disappointed about everything we experienced right from the cruise terminal. When we arrived, no porters ...
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Sail Date August 2018


drleff avatar

drleff

1 Review Written

12 Helpful Votes

THE CRUISE LINE THAT USED TO BE GREAT

We took a cruise aboard the Crystal Serenity for our Honeymoon. It couldn't have been better. We've been dreaming of the day we could return. Then we did, for our ten year anniversary. What a let down. Our ...
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2 photos

Sail Date May 2018


76mike avatar

76mike

10 Reviews Written

77 Helpful Votes

Another sad Crystal disappointment

Hi everyone: First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal ...
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Sail Date March 2016


Refined traveler avatar

Refined traveler

1 Review Written

61 Helpful Votes

A refined traveler's expectations not met

When you can pay $10,000 for an 11-day cruise as we did vs. $4000 for a lower level brand, the difference is luxury and exceeding expectations. On the positive The spa services were exceptional I had the best ...
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Sail Date January 2017


Julie Cheng avatar

Julie Cheng

2 Reviews Written

35 Helpful Votes

Bad Bad Expensive Experience

We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will ...
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Sail Date July 2016


Go-Go4 avatar

Go-Go4

1 Review Written

12 Helpful Votes

Best part of the cruise was the disembarkation transfer.

First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary ...
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Sail Date May 2016


Mike2131 avatar

Mike2131

14 Reviews Written

40 Helpful Votes

Crystal Serenity - Never Again

We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot ...
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Sail Date May 2016


Spysmum avatar

Spysmum

31 Reviews Written

343 Helpful Votes

Crystal is losing its shine.

We looked forward to a Crystal Big Band Transatlantic cruise with great anticipation. Never have we been so disappointed.. The standards have slipped so far and so fast , we were bitterly disappointed by the ...
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Sail Date December 2015


Tradester avatar

Tradester

1 Review Written

8 Helpful Votes

No Luxury

My first Crystal Cruise last May was a disaster. 1. We had 8 people at our table and the servers were definitely overworked. The food preparation was great, buy the meal was most often cold. We had one ...
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Sail Date May 2015


haikou avatar

haikou

1 Review Written

3 Helpful Votes

Will not be returning to the Serenity; I will stick with Crystal Sympony.

I found the atmosphere on the Serenity to be intolerable by the end of the first few days. I will not go into much detail here but suffice it to say I was ignored by others when I as a solo traveler sat down and ...
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Sail Date May 2015


sarasotaguy avatar

sarasotaguy

7 Reviews Written

31 Helpful Votes

Really terrible cruise - go if you want to get sick & get no help.

Embarkation was a horror. The ship was not docked where they told us- it was not at any terminal. We took about 15 or 20 minutes to locate the ship. There was no parking lot nearby. We had to drop off our luggage & ...
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Sail Date January 2015


JAB1985 avatar

JAB1985

1 Review Written

4 Helpful Votes

Colossal disaster. Never again.

This cruise was simply an unmitigated disaster. I have been on plenty of cruises to know what good service is and what to expect, and Crystal simply failed. The reviews convinced us to take this cruise, and I hope ...
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Sail Date September 2013


ys124 avatar

ys124

1 Review Written

3 Helpful Votes

It was supposed to be a luxury cruise but it was quite disappointing

I have had 4 cruise lines so far, all smaller luxury cruises; Regent, Silver Sea, Seabourne and this time, Crystal. I msut tell yu Crystal was the most disappointing of them all. We took Crustal as we were ...
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Sail Date August 2013


Dancer Bob avatar

Dancer Bob

11 Reviews Written

22 Helpful Votes

Disappointing

Transatlantic, December 2012, marketed by Crystal as Big Band and Ballroom theme. I have no interest in Big Band but chose the cruise because of the Ballroom theme. Having done Transatlantics on Costa and Cunard a ...
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Sail Date December 2012


Etincelle avatar

Etincelle

1 Review Written

20 Helpful Votes

Definitely it has gone downhill as far as what is now been offered to guests.

The reason for our choice was that we had previously cruised on Symphony and had a very enjoyable time. This time there were several cutbacks that were very obvious such as no longer any fruit in the cabin, bare ...
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Sail Date March 2018


Crystal Serenity Ratings

CategoryEditorMember
Cabins4.04.3
Dining5.04.4
Entertainment5.04.1
Public Rooms5.04.5
Fitness Recreation5.04.2
Family4.04.7
Enrichment5.04.2
Service4.54.6
Value For Money4.03.9
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