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Crystal Serenity Cruise Reviews

Crystal
Crystal Serenity
Destination
Departure Port

Traveler rating

Excellent

159

Very Good

57

Average

36

Poor

18

Terrible

5

Cruise type

36 Crystal Serenity Cruise Reviews


moomax6 avatar

moomax6

1 Review Written

12 Helpful Votes

Not the ship for us

|

Beautiful ship. Excellent crew. We wanted a holiday getaway. Haven’t been back to Caribbean for many years. Friends highly recommended Crystal so decided to give it a try. This is mostly a ship for people who ...
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Sail Date December 2019


LHT28 avatar

LHT28

9 Reviews Written

24 Helpful Votes

NOT Crystalized

My review of our recent back-to-back on the Serenity Caribbean cruise. Let me say we are not new to cruising and usually sail on Oceania (which is not a Luxury line). We chose Crystal this time because ...
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13 photos

Sail Date December 2019


mindySUE avatar

mindySUE

15 Reviews Written

55 Helpful Votes

A very mixed review ....

This is a mixed review for what should have been a stellar cruise experience .... based on the considerable price per person that was charged. It appears that since the Chinese consortium has taken over this line ( ...
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Sail Date December 2019


Kumamako avatar

Kumamako

1 Review Written

15 Helpful Votes

Not as good as it used to be.

We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our ...
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Sail Date January 2019


dr3dogman avatar

dr3dogman

1 Review Written

21 Helpful Votes

Disappointing ship

The ship is truly showing its age ,even after a major drydock. We stayed in a new seabreeze penthouse. Sofa was so hard that it felt as if we were on a park bench. No bed ruffle to hide our luggage. Ship is all cut ...
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Sail Date December 2018


Stepwill47 avatar

Stepwill47

1 Review Written

7 Helpful Votes

Somewhat disappointing....

This was our second cruise with Crystal - we took their Baltic Cruise on Crystal Symphony last year - and were very happy with that. I'll list the things that we liked, and the things that went wrong. I have ...
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Sail Date July 2018


SCTPU avatar

SCTPU

1 Review Written

14 Helpful Votes

Pre-Cruise Buildup Bound to Disappoint

My wife and I chose this cruise to celebrate our 30th wedding anniversary. We had been to both Spain and Portugal previously and had a great time. The ports of call of the Iberian Sojourn were exactly what we were ...
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Sail Date October 2018


montylee avatar

montylee

7 Reviews Written

70 Helpful Votes

Great locations, but nothing special about Crystal.

First, since Crystal Serenity goes to dry dock next month (October 2018), some of the comments may not be applicable. My wife and I took a Crystal river cruise last year (Danube) and were so impressed with the ...
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Sail Date August 2018


Namster avatar

Namster

2 Reviews Written

16 Helpful Votes

'aint' what it used to be

The service in the MDR was very slow - often waiting 25 minutes even to get a drink. Some waiters do not know it is impolite to interrupt a guest when talking. One waiter told me I could not change the "almond ...
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Sail Date December 2017


DrJW avatar

DrJW

2 Reviews Written

18 Helpful Votes

NOT WHAT IT USED TO BE!

We have been repeat Crystal passengers. This last Carribean 14 days sailing was not up to par to past Crystal standards. let me share pros and cons: PROS: Our Butler , Costas was the best part of this ...
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Sail Date December 2017


johnetteve avatar

johnetteve

3 Reviews Written

20 Helpful Votes

Lovely itinerary, but the ship needs maintenance...

We've cruised with Crystal before and have high expectations for this cruise line. The checkin and buses from downtown to Whittier was very confusing and a big mess, with no one really seeming to know what was ...
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Sail Date June 2017


BenLynn avatar

BenLynn

1 Review Written

1 Helpful Vote

Didn't meet expectations

We wanted to relax and enjoy the services on the ship.We wanted to do some wine tasting in the Santa Ynez Valley and were fortunate to hook up with another couple through a Cruise Critic posting and to arrange a ...
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Sail Date May 2017


PaulMCO avatar

PaulMCO

12 Reviews Written

45 Helpful Votes

Expecting Five Star --- But truly *** star Cruise Line - No better than others

Yes this is cruise critic and yes I am a harsh critic. This was a first Crystal Cruise and we hoped to make it a habit. We are regulars on Oceania and Silversea and did not find Crystal any better -- in fact in ...
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Sail Date January 2017


Kfhofstetter avatar

Kfhofstetter

1 Review Written

17 Helpful Votes

Disappointed

We went on our second Crystal Cruise after taking a trip on Crystal Symphony a year ago. Our experience a year ago was so wonderful that we booked for the next year right away. What happened Crystal? The food was ...
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Sail Date January 2017


Babyboomer1 avatar

Babyboomer1

1 Review Written

44 Helpful Votes

Crystal has lost its brilliance, at least for the time being?

My 2nd time on Crystal, and the first since the new owners Genting took control, I did not check reviews beforehand and am not looking at any now, I just feel compelled to share my thoughts on how things have ...
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Sail Date December 2016


hypercafe avatar

hypercafe

11 Reviews Written

37 Helpful Votes

Average trip for a luxery line, I do not think it lived up to Crystal marketing.

We boarded the ship in NYC which was great as we live here. Embarkation was very easy, its on the ship. We were meet at the gangway and escorted to the desk, on the way a steward took our carry-on and delivered it ...
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Sail Date October 2016


alc13 avatar

alc13

4 Reviews Written

32 Helpful Votes

Nice, not outstanding

We chose this cruise for the itinerary (Canada-New England) and because we wanted to try Crystal. We found lots to like. The ship is pretty, easy to navigate, and generally very comfortable. We enjoyed the food ...
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Sail Date October 2016


PutterP avatar

PutterP

3 Reviews Written

6 Helpful Votes

Some good, some excellent, some not so much....

The food was great in Silk road, average in Prego, inconsistent in the Crystal dinning room, but great in Tastes and Lido. Housekeeping missed an entire day in the middle of the cruise... Room service never ...
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Sail Date September 2016


Longway avatar

Longway

1 Review Written

27 Helpful Votes

One and Done for Us on Crystal!

We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed ...
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Sail Date August 2016


charliesavino@gmail.com avatar

charliesavino@gmail.com

1 Review Written

18 Helpful Votes

Crystal not worth the price

We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better ...
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Sail Date July 2016


Julie Cheng avatar

Julie Cheng

2 Reviews Written

35 Helpful Votes

DISAPPOINTING CRUISE

We had sailed on Crystal Serenity previously on the Baltic cruise and had a great time. The crew seemed overworked and stretched and unfriendly. One waitress was rather rude when I requested for just hot water and ...
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Sail Date July 2016


oldmangamer avatar

oldmangamer

2 Reviews Written

25 Helpful Votes

This Crystal is Cloudy

Our previous positive cruising experience on another all-inclusive line led us to book this trip. Neither of us had been to Hawaii before for pleasure; Gerry had been there on business. We had experienced several ...
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Sail Date May 2016


Ray4545 avatar

Ray4545

1 Review Written

14 Helpful Votes

Very Disappointing Food and Wine

We recently returned from Crystal Cruises Serenity Vancouver BC to San Francisco cruise from 5/22 till 5/28. We took this cruise because we wanted a short break. We hoped to go in early June, but could not find a ...
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Sail Date May 2016


cruise-otter avatar

cruise-otter

10 Reviews Written

117 Helpful Votes

Crystal Serenity -- Lisbon to Miami (Dec.11 to 22, 2015)

Cruise 5331 was an Atlantic crossing (Lisbon to Miami), with only two brief stops along the way (Tenerife and Key West). My wife and I took this cruise for its long string of sea days, not the port stops. We’ve ...
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Sail Date December 2015


ray o avatar

ray o

1 Review Written

3 Helpful Votes

Barcelona to Lisbon

Background - have previously cruised the inside passage in Alaska with Holland America, Caribbean islands with Princess, Crystal was equivalent but a smaller ship (for better and worse) The food and service were ...
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Sail Date July 2015


Crystal Serenity Ratings

CategoryEditorMember
Cabins4.04.3
Dining5.04.4
Entertainment5.04.1
Public Rooms5.04.5
Fitness Recreation5.04.2
Family4.04.7
Enrichment5.04.2
Service4.54.6
Value For Money4.03.9
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