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8 Helpful Votes
Sail Date: June 2017
Wanted a smaller ship - had cruised on Azamara last year and liked the small ship experience. Very pleased with the Crystal experience - food and service were outstanding. So happy we made dinner reservations months in advance - we would ... Read More
Wanted a smaller ship - had cruised on Azamara last year and liked the small ship experience. Very pleased with the Crystal experience - food and service were outstanding. So happy we made dinner reservations months in advance - we would not have been happy if we had to wait on line for the 6:30 (too early) or 8:30 (too late) seating. We were able to get reservations for 7PM - do it early! The only snafu was the Meet and Mingle get together - the invitations were sent to our cabins, but when we all arrived at the designated meeting place, the staff was totally unaware of any get together. They did reschedule for another night, but since that date was near the end of our cruise - we did not attend. Our cabin was 8127 - near the elevators, but we never heard any noise from them - the stateroom was extremely quiet. This verandah cabin was advertised as "slightly obstructed view" - not at all a problem - you had to look down off of your verandah to see the obstruction. Another plus - we had our own somewhat private deck just down the hall at the rear of the ship - made it easy to run from port to starboard when we were cruising the glaciers. Read Less
8 Helpful Votes
Sail Date: June 2017
Crystal continue to be my preferred cruise line but there are plenty others nearly as good - and better - in some areas. The big gripe with Crystal has always been the size of their staterooms. I see they are finally addressing that in a ... Read More
Crystal continue to be my preferred cruise line but there are plenty others nearly as good - and better - in some areas. The big gripe with Crystal has always been the size of their staterooms. I see they are finally addressing that in a limited way by increasing the number of penthouses and penthouse suites but, for many, its too little too late. Personally I don't mind the trade off of smaller staterooms for so many large and well thought out public spaces. This cruise was pretty well sold out (we were lucky enough to get an upgrade of several categories from a picture window room to one with a veranda on deck 9) yet the ship never seemed crowded, we never had to queue for anything, the feeling of gracious spaciousness sets this ship apart in my view. Embarkation was a breeze, the greeting was warm and our room was ready pretty well after lunch. We ate at all the eating venues and the quality was consistently good - and sometimes outstanding. The matching wines at dinner were sometimes ordinary but its easy enough to request something different. One thing I noticed in particular (this was my 12th cruise with Crystal) was the quality of the evening entertainment. It has improved markedly from what used to look like amateur high school productions, the Billy Joel tribute show was again outstanding, I'm still not sure about the Illuminate light show, impressive enough in the first 5 minutes and then you are stuck in the dark for another 25 minutes for much of the same thing. I just don't think it matches the type of passenger which Crystal attracts. The staff were consistently friendly and helpful, I was remembered by several of them which I think is always a nice touch. We did a Crystal excursion in each port, they were all overpriced for what they were but pleasant enough. This is an area they could do better in although I like the fact they never completely fill the buses so there's room to spare always. This cruise was originally intended to stop at Monterey, they quietly cancelled that without advising anyone and added another day onto San Francisco - so we ended up being there two nights - great city but a bit lazy on their part. The call to Astoria was a waste of time, we went to a cooking demonstration which was interesting enough but there was clearly very little to do there. So overall a pretty good experience, I am booked again next February on Symphony which will be after their dry dock, looking forward to seeing the improvements. On a separate subject, no surprise to see their recent announcement that the "air cruise" initiative has been cancelled before it even got off the ground. Blind Freddie could see this was never going to fly. "Redeploying" it to charter work is just about saving face. As many others have mentioned, their crazy expansion plans under the new CEO will only lead to tears. They need to stick to their core business, in my humble opinion. Read Less
9 Helpful Votes
Sail Date: June 2017
We chose this cruise because it went to places we liked a couple we had not been to for a long time (Santa Barbara & Seattle). We loved the ports we visited & were very impressed with the bus service when the port was a distance ... Read More
We chose this cruise because it went to places we liked a couple we had not been to for a long time (Santa Barbara & Seattle). We loved the ports we visited & were very impressed with the bus service when the port was a distance from the city. Food was very good, but could use improvement in desserts & breads. We especially enjoyed eating in Tastes. The entertainment far excelled anything we have had on a cruise ship. We were fortunate that there was a jazz tour group on board who brought 20 jazz musicians with them so in addition to the great entertainment provided by Crystal we were able to enjoy the jazz musicians, There was entertainment all over the ship in the evening & into the night. This cruise only at one sea day & that was filled with lecturers, trivia, entertainment, etc. (couldn't do it all). The hot-stone massage I got on the ship was excellent, I was disappointed in the spa as a whole (not very large & massage rooms quite "cozy"). It would be helpful to have known the times of the shows in the Galaxy Lounge in advance, since we had a 7:30 dinner reservation we missed shows that were shown only once at 8:00. The standard veranda cabin is "cozy". It was difficult to get to the closet area; however, the bathroom was nice size. We were surprised at the number of children on the ship & some of them were a bit disruptive. When we have traveled on "upscale" ships, we have rarely seen children. We would recommend this cruise line to anyone who wants a smaller ship with very good service & dining. Read Less
2 Helpful Votes
Sail Date: May 2017
This was out third Crystal cruise and probably our last for a while . While the service and food were top notch , the average age of our fellow cruisers had to be well in the 80's . I'm not young by any stretch , 59 . But anywhere we went ... Read More
This was out third Crystal cruise and probably our last for a while . While the service and food were top notch , the average age of our fellow cruisers had to be well in the 80's . I'm not young by any stretch , 59 . But anywhere we went walkers , canes , rascals, wheelchairs . I'm sorry but I want to be with someone closer to my demographic. Perhaps Crystal can have themed cruises catering to younger people , eg: classic rocker or jazz performers. Maybe a yoga theme . They are going to need to attract younger people , because soon their client base wont be able to travel or just wont be here any longer . Sorry if this seems cruel and I realize and hope that one day I will be this old man that everyone complains about . Its hard to give up all the great things crystal has to offer , but until I get older I just may have to . Read Less
12 Helpful Votes
Sail Date: May 2017
As often as we have sailed Crystal Cruises we can honestly say that this entire trip has exceeded our expectations. ​There were several firsts for us including having the grandchildren with us, renewing our wedding vows, and the ... Read More
As often as we have sailed Crystal Cruises we can honestly say that this entire trip has exceeded our expectations. ​There were several firsts for us including having the grandchildren with us, renewing our wedding vows, and the accommodations we had. In the end, the most important component of the trip was being together for ten days with our entire family. The grand children were exceptional. They are children and from-time-to-time they each had their moments but they got over them quickly and did great. We have made many memories which will last a lifetime. Embarkation: Embarkation was both timely and very orderly. We were fortunate that disembarkation of guests from the prior cruise went as well as it did. Special Arrangements - Wedding Renewal Ceremony: We have celebrated special occasions on board in the past such as a 25th wedding anniversary, a birthday and a 60th milestone birthday but this was the first time we made arrangements ahead of time with on board guest services for something like this which was a wedding renewal ceremony. The ceremony and the reception far exceeded our expectations and we appreciate all of the details that went into it. We had a choice of a couple of different packages. We also are very thankful to the Captain r for officiating the ceremony and for so many officers to be there. The Ship: Serenity is fourteen years old. Although not a new vessel it is extremely well maintained and has gone through several changes since it was first launched in 2003. It will receive another makeover in late 2018 when several rooms on Deck 10 will become suites and similar in size to Penthouses and Penthouse Suites. Like a home, everyone has their opinions on what area should be makeover. One area that is not often discussed would be to update the Crystal Cove Lounge recognizing that this is often the first area that most people see on their first visit to the ship and we think first impressions are helpful. The ship is well maintained. Like any ship or hotel even ones that are a couple of years old there are some items where some additional maintenance is needed and likely is already scheduled. We have sailed smaller and larger ships and believe that size does change the overall experience including what can be offered and even the overall intimacy. For us the size of Serenity is perfect for long voyages as it allows a lot of enrichment programs and a diverse set of entertainment to be offered simultaneously. It also provides other amenities that we appreciate including a fitness center with lots of equipment, the two paddle tennis courts and a large wrap-around promenade deck. Although no children's programs were offered on this voyage, one will see programs on many of the summer cruise and during holidays when many children are off from school. Accommodations: In addition to our room, the family was in three rooms. The maximum number of guests in a room is limited to three so we placed Jennifer and Gui in separate rooms with one child in each room. We considered connecting rooms. However, we went with these rooms which did not connect because the were mid-ship. There are some rooms that accommodate three people because they have a pullout couch. We were unsure whether or not Jackson would require a crib by the time we sailed so we took one of these rooms for Eric and family. It was located right between Jennifer and Gui's rooms. We ended up going with cribs for Emma and Jackson and our children said they worked out well as they were sturdy and a really good size for each of the children. If a family of three wants to spend a lot of time in a standard room the downside might be its size. We often take the smallest of the three suites on Serenity with the exception of a few times when we went with the next largest size and that is the room we initially booked. A few months ago we thought that getting the largest of the suites would add to this voyage as it would provide lots more space for getting together with the family for pre-dinner canapés and drinks, enjoying dinners together and having the wedding renewal vow and reception. The room itself did exceed our expectations. Once inside the room it has the look and feel of being in an apartment/condominium. It has several unique features from the ceiling which looks like a ceiling you find on land and not on a ship and the master bathroom and even the shower. Early the nicest shower we have ever used on any ship or any hotel. We made good use of the dining room table which could be expanded to sit six people and sweeten the dining room table and the coffee table we could easily accommodate the family for dinner and/or canapés/drinks. Laundry Rooms: We normally don't cover these facilities but wanted to take a moment to do just that. A few years ago Crystal began to replace laundry machine and dryers on some of the decks including Deck 10 which we usually stay on. They were an improvement to the original machines but we thought that the washing machines had two drawbacks; one was that it didn't display the expected duration and should you want to speed it up or pause it to add something to the wash that was not possible. Deck 11 received a new version of the machines as it upgrade was not done for a few years and we thought these washing machines were better as they displayed the duration and when you checked back you saw the remaining time and they provide a lot of options. We also wanted to note that we find doing your own wash on Crystal ships to be easier then any other ship we have sailed on including other luxury lines. On the other luxury lines the rooms were very small and even if you favor in their ships are smaller they still were much smaller in comparison to Crystal laundry rooms and the actual machines are smaller as well. As a result we found that we brought more clothes on those cruises because to avoid doing the laundry for those reasons. This is not the case on Crystal Cruises where we can take less clothing knowing that we can do the laundry. The accommodations that we had for this cruise included pressing as they do for the other two suites categories. This accommodation included complimentary dry cleaning and laundry. We didn't send the laundry out for various reasons. One is that we don't want to put workout clothes in laundry bags due to the moisture on the clothes and prefer to wash them frequently ourselves and there are some items that we wash that we do not place in the dryer and hang up on plastic hangers we bring from home in the bathroom. This would have left us with only a few items to have laundered and it was just as easy to do them ourselves with the other items. Cuisine The food was as good if not better then ever. The dining room menus were diverse and offered many choices each evening and we thought portion size was terrific. This extended beyond the Crystal Dining Room to other areas where we ate including the Lido Cafe at lunchtime. Although we didn't eat at Silk Road (our children and spouses did) we thoroughly enjoyed the food that we ordered in from that restaurant as we did the Prego Italian Restaurant. In the case of Prego we tried several items we had either never had or hadn't had in year and found thoroughly enjoy each one. We would like to thank the pastry team for creating three wonderful cakes for us and our family starting with the cake at our reception. Entertainment/ Enrichment: Since we had the grandchildren with us and we wanted to spend maximum time with them and the rest of the family we only went to the welcome on board show and to very little enrichment. With that said the entertainment offering continue to expand. Most nights offer two distinct shows or forms of entertainment and each evening live music is played by different musicians in a minimum of three different venues. There are other forms of entertainment including a movie shown two times in the evening and then a third time the following afternoon. The amount of enrichment offered is similar to what you would find on longer cruises. The challenge for the guest on a short cruise with no full sea days is finding time to experience it. Also on a short cruise there will be fewer lecturers and they don't work every day. Shore Excursions: We didn't take any excursions so we can't comment on the excursions for this voyage. Internet: The internet was up almost all of the time and speeds were mostly good. First couple of days seemed the fastest. Fitness Center: We continue to appreciate that the Fitness Center is open 24x7 which is not the case for most land based Fitness Centers nor most at sea. Some classes were offered each day. Keith was surprised that the indoor cycling classes were offered only at 4:00 PM rather then alternating them as they often have done in the past with one in the afternoon followed the next time in the morning. This is something that we will note on the customer survey. Children Sailing On A Luxury Cruise Line: Although there was no formal children's program on this sailing we found that Serenity worked very well for the children. They do have dedicated children's facilities and even without a junior activity director on-board for this sailing our family made use of the facility from time to time. The selection of children's DVD's was terrific. The children enjoyed the ship and sailing on a voyage with plenty of port stops worked out well for them. We can't say enough of how welcoming the Crystal crew was with the children going out of their way to make each of them feel special. We will never forget Head Waiter Augusto stopping by the dining room table to check on the children, Senior Waiter Lylian carrying Emma and showing her off to some of the other waiters, Butler Jijo finding M&M's for them and bringing other snacks to the room that he knew they would enjoy and the professionalism of the two baby sitters who watch the children the night we went to The Vintage Room. There was a children' menu in the dining room that provided a good selection of items for the children at dinner. Of course while we didn't do this one could special orders for them or find other things on the menu which they might enjoy. Vintage Room: We chose to have our own Vintage Room for the family so only the six adults dined one night. We worked with Head Sommelier Tilmar ahead of time to create an evening which would be special for us and most importantly for our children and their spouses. It truly was and everyone enjoyed it. It was fun and also provided a great learning experience for the family. We also wanted to mention flexibility. When we booked the Vintage Room we were unaware that our daughter in-law was pregnant. Once we found out we realized that she wouldn't be able to drink but knew she would still enjoy the experience which she did. There was one seafood item that we requested that for someone pregnant there might be a concern. Our son noticed it as soon as we sat down and we mentioned it to Tilmar and without a hesitation he quickly contacted the chef and a substitute item was made for our daughter in law when it was time for that course. Service: We often say that you can take the newest ship and with the wrong crew the experience could be a disaster. There is a unique culture at Crystal and it is instilled in the crew and translates to service that is delivered professionally at all levels while also being personable and not robot like. Even if this is your first cruise you will find that after a few days that some of the crew begin to learn your names and become familiar with you as you do with them. The bonds that more experienced Crystal Cruisers develop with the crew do not come from one voyage but like all bonds comes in time. For us given the amount of time we have sailed Crystal those bonds are strong and some members of the crew we have known for close to fifteen years. For us they are our Crystal family. The crew is one of the main reasons that our go to cruise lines is Crystal Cruises. As we have said in the past, we will sail on other cruise lines and have done just that based on itinerary. However, if the itinerary that Crystal offers in the time frame we want to sail is what we are looking for we will choose Crystal Cruises over the other lines. Each time we return we have that feeling of being home and enjoy being with our extended Crystal family. On this cruise we spent more time with our "own" family but on other cruises we do spend more time with our "extended" Crystal family. ​The crew was amazing with our own children, their spouses and the grandchildren. They helped out with the grandchildren at dinner and at other times. The stewardesses were terrific not only in our room but in the other three rooms. This was also true in other areas including reception, concierge, crystal society and on board bookings, our butler, the bar team, the waitstaff, the fitness center and in other areas of the ship including the officers and the entertainment/enrichment personnel. For either the entire cruise or a portion of the cruise there were several people from Crystal Cruises corporate office and we were glad to introduce them to our family. ​Collectively we have never experienced the professionalism, warmth and passion on any other cruise line or at any other hotel that comes close to what we have experienced on Crystal Cruises. That is not a knock against other companies because several do a nice job but collectively we have found Crystal works best for us in the levels of service that are offered and the bonding with the crew. Yes, familiarly helps and you don't make complete bonds on one cruise or even a handful of cruises. It's not different then making friendships on land. They develop overtime. Disembarkation: Disembarkation was very orderly. Since Keith had booked private vehicles with each family directly with Crystal Cruises all of this was coordinated by the concierge once we boarded Serenity. Each of the families received a letter from the concierge with our disembarkation package providing additional instruction including what time and location to meet for our private transfer. We were met at the designated time/location and escorted off the ship to the pier in Los Angeles. After collecting luggage, clearing immigration and customs each family was taken to their respective vehicle to the drive to the airport. We have made memories which will last a lifetime on this family get-away including an amazing cruise on Crystal Serenity. For us, Crystal cruises is the cruise line we enjoy the most. Keith Read Less
Sail Date: May 2017
We wanted to relax and enjoy the services on the ship.We wanted to do some wine tasting in the Santa Ynez Valley and were fortunate to hook up with another couple through a Cruise Critic posting and to arrange a private wine tour with ... Read More
We wanted to relax and enjoy the services on the ship.We wanted to do some wine tasting in the Santa Ynez Valley and were fortunate to hook up with another couple through a Cruise Critic posting and to arrange a private wine tour with Savoir Faire. As to the food we found the food in the main dinning room to be fine but not outstanding. The service was good but our tow female servers were inexperienced . The female wine steward was very attentive and kept our glasses full. However, we were never shown or asked if we wanted to see a wine list. We found the the first two courses in Prego to be excellent and the main courses to be poor. The service was average on the first night but excellent on the second when we ate with a couple who had cruised several times before on Crystal. The service in the Lido buffet was excellent and the food for breakfast was above average. The dinner at Tastes was unusual and good and the service was very good. Our room was small but adequate space for clothing for a short cruise and our attendant was excellent. Overall we found the service to be outstanding but everything else just average. Read Less
7 Helpful Votes
Sail Date: May 2017
A concise review here, we chose this cruise as just a nice one week getaway. I am a California native and my dear wife is just about, having lived here for the past 40 or so years. We have been to all of the port cities several times, so ... Read More
A concise review here, we chose this cruise as just a nice one week getaway. I am a California native and my dear wife is just about, having lived here for the past 40 or so years. We have been to all of the port cities several times, so for us, not too much to explore. We were basically taking this cruise to unwind, have some great food and drink and be treated in luxury. Crystal satisfied that need for us. In fact we have done this (or a very similar itinerary) on Crystal twice before. So we did no shore excursions, but did wander a bit at the port cities. We were upgraded from an Ocean View to a nice 9th floor Veranda. The stateroom was excellent as was our stateroom attendant (waitress). Food and Service were impeccable throughout. Prego was especially good this time and my wife was very impressed with the Mushroom Soup in a bread bowl. At Silk Road (Nobu's Joint), we ordered a ton of appetizers, the popular Black Cod and the Steak. Mushroom soup here as well was a treat. Overall very tasty, but apparently the same meal at Nobu's NYC restaurant would set us back $400. It was not $400 worth of food, but it was quite nice! The surprise here was TASTES! What a great concept and delivery. We ate there every other night other than the two aforementioned specialty restaurants. We also loved to snack at the Bistro. Good stuff in there. My wife loved the Casino! She actually won. I was neutral. Bingo was a bit lame and we did not care for the Afternoon Tea sandwiches. Those need improvement. The Mozart Tea was a bit more impressive though. Entertainment was good, but I do miss the String Quartet! The Piano players and the violinist were good, but a Quartet would have been quite nice. The show that played in the dark with flashing lights was quite an experience. Do see it! The price was right and the week was great. No complaints! Well done Crystal. Read Less
8 Helpful Votes
Sail Date: May 2017
This was our second cruise on the Serenity and I would rate it very highly again, with a couple of areas for improvement. The food is consistently wonderful. Last October we thought that Prego was good, but not better than the dining ... Read More
This was our second cruise on the Serenity and I would rate it very highly again, with a couple of areas for improvement. The food is consistently wonderful. Last October we thought that Prego was good, but not better than the dining room. This cruise we felt that the food was improved, with more selections that were different than what was served in the Main Dining Room. Silk Road was delicious again. The Main Dining Room and the Buffet were both impressive, as was room service. The second-to-last evening's Dover Sole meal was truly spectacular. Wait service was impeccable as always, with the exception of the second evening's dinner in MDR. Then, it was slow almost to the point of being ridiculous. I attribute this mainly to the fact that almost every seat was filled for the special lobster/chateaubriand dinner. They really do need to try to stagger people more on that evening. Our cabin attendant, Natasa, was very attentive. The room was always serviced at a convenient time, and extra items supplied quickly when requested. I loved our cabin, a veranda stateroom. Even though it is pretty small, it is well-designed and cozy. If only it were about six inches wider, it would be easier to get around the bed, and my hubby wouldn't keep banging into the waste can in the middle of the night. There is plenty of storage for a one-week cruise and huge amounts of space that we left unused in the bathroom. The one thing that disappoints sometimes on Crystal is the entertainment. We are 50-somethings, quite a bit younger than the average age on this ship. We loved the Billy Joel show. However some of the other entertainment seemed to be aimed squarely at the 80+ crowd. One night it was such a tired cliche presentation, almost like Lawrence Welk, that I walked out. The music that I enjoyed most from the last cruise, the Astoria Strings, were gone. Just the violinist remained, and she played in the Crystal Cove with the pianist Richard Pucci most nights. In fact Richard seemed to be the one remaining of my favorite acts from the last cruise. He is very talented and I could listen to him all night. The excellent lounge pianist in Avenue Saloon from our last cruise was also gone, replaced with another tired, hokey guy who talked constantly and played little of interest. If Crystal wants to bring in the 40 and 50-somethings they are going to have to revamp all this. The movies shown on board in the Hollywood Theater are also bizarre: titles I had largely never heard of. Yet they played new releases on the TV's in the stateroom. Why not in the Theater? Overall I enjoyed the cruise, a 7-day through California which was competitively priced. However I will be watching to see if there is more cost-cutting in the entertainment before I Take a longer cruise on this ship. Read Less
11 Helpful Votes
Sail Date: April 2017
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do ... Read More
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do and go far above and beyond to insure a very high level of guest satisfaction. This was our 7th cruise after six in a row with Royal Caribbean......well Crystal is certainly a much different kind of company. I felt the "Crystal Touch" throughout....from the personal greetings at the start of each day right through to the evening turn down service! Highlights: personal touch everywhere on the ship fantastic food with many choices of dining real room service! prompt and high class. premium cocktails at the various wonderful lounges delivered with a smile and a most professional & personable service team. excursion process was the most organized that I have ever enjoyed! No long waits for anything! constant attention to detail and notifications to insure that nothing is missed and the guests are well informed about everything. anything asked of me was positively dealt with and it seems the guest is always right and gets the benefit of any doubt. Interactions with the staff were met with "it's our pleasure...when you need anything, just ask." Suggestions for improvements? Well my wife and I had to dig deep here.... 1. Galaxy theater seating: could use more angle so the folks in front don't block the view from behind. 2. would be nice if one could order food from the beverage servers on the pool deck. 3. Except for when the quartet band (and they were fantastic by the way) played on the pool deck, there was no music. Please allow background tunes on the pool deck speakers. I could go on and on with the highlights...suffice to say I would recommend a cruise aboard the Crystal Serenity for anyone who really enjoys the ship life. They seem to specialize in providing many venues, entertainment and much to do for those at sea days. Be prepared to be pampered and feel like you are among family! Read Less
8 Helpful Votes
Sail Date: April 2017
We are still on the Serenity and having a fantastic time. We came across from NZ on the Queen Victoria in the Queens Grill to join the Serenity and there is no comparison to the two ships with the Serenity being so superior in every way . ... Read More
We are still on the Serenity and having a fantastic time. We came across from NZ on the Queen Victoria in the Queens Grill to join the Serenity and there is no comparison to the two ships with the Serenity being so superior in every way . The service and the staff throughout the Serenity are absolutely outstanding and the food in all the restaurants is beautifully presented and served hot and served with style. We ate in the MDR by reservation which worked perfectly with us always getting a table for two no matter what time we turned up and the wait time for meals was minimal. After having a suite on the Victoria we booked a standard window on the Serenity and found the room very light and very comfortable with beautiful linen and thick white towels. The window looking on to the promenade we thought would bother us but in fact it was perfectly fine and since the weather was very hot we wouldn't have used the balcony as we are not sun worshippers. The ship overall is beautifully maintained but the Palm Court lounge is very dated and lets the ship down compare to the Symphony which has been beautifully refurbished and looking very stylish. The age of the passengers were mixed and we are in our 50' s and found everyone friendly and very sociable ( I think the inclusive cocktails help). We have travelled previously on Crystal and were a little worried after reading some of the negative reviews on CC but our opinion is that Crystal is still the best value for money in the premium cruise lines and the staff are the best we have had and we have done in excess of 100 cruises so have something to compare them with. So go ahead and book your cruise and you won't be disappointed. Read Less
Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 2.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 5.0 4.6
Value For Money 4.0 4.0
Rates 5.0 4.1

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