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Crystal Serenity Cruise Reviews

Crystal
Crystal Serenity
Destination
Departure Port

Traveler rating

Excellent

159

Very Good

57

Average

36

Poor

18

Terrible

5

Cruise type

277 Crystal Serenity Cruise Reviews


writer100 avatar

writer100

8 Reviews Written

35 Helpful Votes

A Grande Dame

|

Crystal offers us an experience that we have come to expect: dedicated service, better food than most cruise lines, an ambiance of only slightly faded gentility--the last being rectified by planned major drydock ...
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Sail Date December 2017


DrJW avatar

DrJW

2 Reviews Written

18 Helpful Votes

NOT WHAT IT USED TO BE!

We have been repeat Crystal passengers. This last Carribean 14 days sailing was not up to par to past Crystal standards. let me share pros and cons: PROS: Our Butler , Costas was the best part of this ...
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Sail Date December 2017


firstcruise91 avatar

firstcruise91

1 Review Written

8 Helpful Votes

Caribbean Impressions

Love Crystal but see traditional items going by the wayside, eg: no more guest list. Very thankful for the complimentary laundromats onboard. B1 cabin is just the right size for the two of us. Plenty of closet ...
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Sail Date December 2017


nogoglo avatar

nogoglo

1 Review Written

14 Helpful Votes

They pay attention to all details

6 stars is good for me. We already booked another cruise and after trying almost all cruise companies we feel that Serenity is the ship for us. The ship was in beautiful shape and yet it is going for a major ...
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8 photos

Sail Date December 2017


Annalise avatar

Annalise

13 Reviews Written

29 Helpful Votes

WE GIVE IT A 10!!!

This was our fifth cruise with Crystal and it was wonderful. At first we were a bit wary because Thanksgiving week means families and although there were many aboard, we never encountered an unruly or bratty child ...
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Sail Date November 2017


pms616 avatar

pms616

1 Review Written

4 Helpful Votes

Nearly Impeccable

First time Crystal Cruise...”Amazon Escape” Oct. 27 - Nov. 20, 2017 (24 Days) The Embarkation Process was disorganized & confusing...it took nearly 3 hours...Wasn’t a good start...apparently, the Crystal ...
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Sail Date October 2017


pingcraig avatar

pingcraig

2 Reviews Written

6 Helpful Votes

Country Club Cruise....First Class

If you enjoy First Class Service and Going to the Club to be pampered, this is the cruise for you. We are younger and had our 16 yr old daughter with us, so we did not fit the normal clientele, but that was just ...
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Sail Date November 2017


barbdog avatar

barbdog

1 Review Written

4 Helpful Votes

The only thing that is constant, is change.

WE love Crystal. However, when it takes 45 minutes to get served in no man's land for their dining by reservation anytime dining program, it makes me wonder what is going on with this company. Is profit driving a ...
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Sail Date October 2017


SusieQft avatar

SusieQft

1 Review Written

3 Helpful Votes

Amazon River in a luxury ship

We love Crystal and were interested in exploring the Amazon River. For us, this is a once in a lifetime destination both because it is so exotic and because once was great but enough. The Amazon is very hot and ...
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Sail Date October 2017


acruisedoc avatar

acruisedoc

1 Review Written

3 Helpful Votes

Crystal Serenity

Cruise to the Amazon. Two ports changed as a result of hurricane damage. Food equal to any 5 star restaurant and no request considered a problem. Ask for something special today and it is available at tomorrow's ...
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Sail Date October 2017


Tym2travel avatar

Tym2travel

1 Review Written

1 Helpful Vote

October is a great month to be on Crystal Serenity

All expectations met on our recent 14 day sailing from Quebec City to FLORIDA. Enjoyed perfect weather, perfect service, amazing food and great enrichment and entertainment The staff was up to the usual high ...
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Sail Date October 2017


Virgil1943 avatar

Virgil1943

1 Review Written

14 Helpful Votes

Poor service and employee indifference!

We were on the 10th floor in a stateroom on the back of the ship. Unbeknownst to us, six inches from our stateroom was a smoking area. With cigarette and cigar smoke coming into our room. We complained and the ...
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Sail Date July 2017


Santonio avatar

Santonio

1 Review Written

2 Helpful Votes

Absolutely the best

This cruise was chosen because it was so very special, Northwest Passage; only done last year by Crystal and not to be done again until at least 2020 according to onboard officers/crew. The ship itself was ...
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Sail Date August 2017


Granddog avatar

Granddog

3 Reviews Written

23 Helpful Votes

Very good, just not absolute perfection

Embarkation and disembarkation went very smoothly. This was our first Crystal Cruise (but hopefully not the last). We did not know what to expect, having sailed more mass market ships before. Our cabin, ...
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Sail Date September 2017


peter69001 avatar

peter69001

1 Review Written

5 Helpful Votes

Awesome!!!

It was not for the faint-hearted, but still within the realm of a leisurely cruise. It was not an expedition, despite Crystal trying to make it one, but it is not possible to truly combine luxury with back packing. ...
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Sail Date August 2017


audifox avatar

audifox

1 Review Written

5 Helpful Votes

Crystal Defines Service

First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in ...
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Sail Date July 2017


Zebra2 avatar

Zebra2

6 Reviews Written

64 Helpful Votes

Best Vacation Ever

We had wanted to take an Alaskan cruise for several years. We choose Crystal for several reasons. We wanted a round trip out of Vancouver, we wanted a nice ship and we wanted to visit either Glacier Bay or Hubbard ...
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Sail Date July 2017


Jkoppen avatar

Jkoppen

1 Review Written

14 Helpful Votes

Converted the non-cruiser

This was my first cruise in decades, and the first ever for my husband. He was particularly worried about the "people" factor. Suffice it to say, we are converted and cannot wait for our next crystal experience! ...
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Sail Date August 2017


ChrisRoseville avatar

ChrisRoseville

1 Review Written

8 Helpful Votes

Penthouse with Verandah Exceeded our expectations!

We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then ...
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Sail Date August 2017


TASO avatar

TASO

1 Review Written

11 Helpful Votes

A cut above

My 4th cruise but first on Crystal Cruise. It will be very hard to cruise on any other line. Pros: Exceptional service. Our PURE room was kept in amazing shape as the attendant must have gone in multiple times ...
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Sail Date July 2017


huntejk avatar

huntejk

1 Review Written

12 Helpful Votes

Exceeded our expectations

We have never sailed on a cruise ship but do a lot of sailing on 10-12 passenger catamarans in Europe and Caribbean. Went on this cruise because friends were gong and we always wanted to do an Alaska cruise. We ...
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Sail Date July 2017


idjaffe avatar

idjaffe

5 Reviews Written

8 Helpful Votes

Alaskaaaahhhhh

Overall a great cruise. Food was the best we have ever had on any cruise-line. Drinks were properly made and served. Cabin was a little small - but we expected that. Unfortunately, the weather was not good - ...
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Sail Date June 2017


johnetteve avatar

johnetteve

3 Reviews Written

20 Helpful Votes

Lovely itinerary, but the ship needs maintenance...

We've cruised with Crystal before and have high expectations for this cruise line. The checkin and buses from downtown to Whittier was very confusing and a big mess, with no one really seeming to know what was ...
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Sail Date June 2017


off2obx avatar

off2obx

1 Review Written

8 Helpful Votes

Great Alaskan Cruise - 6/19/17

Wanted a smaller ship - had cruised on Azamara last year and liked the small ship experience. Very pleased with the Crystal experience - food and service were outstanding. So happy we made dinner reservations ...
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Sail Date June 2017


Kstornado avatar

Kstornado

1 Review Written

9 Helpful Votes

Pacific Coast Cruise

We chose this cruise because it went to places we liked a couple we had not been to for a long time (Santa Barbara & Seattle). We loved the ports we visited & were very impressed with the bus service when the port ...
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Sail Date June 2017


Crystal Serenity Ratings

CategoryEditorMember
Cabins4.04.3
Dining5.04.4
Entertainment5.04.1
Public Rooms5.04.5
Fitness Recreation5.04.2
Family4.04.7
Enrichment5.04.2
Service4.54.6
Value For Money4.03.9
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