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12 Helpful Votes
Sail Date: August 2017
This was my first cruise in decades, and the first ever for my husband. He was particularly worried about the "people" factor. Suffice it to say, we are converted and cannot wait for our next crystal experience! ... Read More
This was my first cruise in decades, and the first ever for my husband. He was particularly worried about the "people" factor. Suffice it to say, we are converted and cannot wait for our next crystal experience! Accommodations Our room was very nice and roomy enough. We had a balcony which I think is a must. We were traveling with my parents who had the cabin next to use and we were able to open the door between our balconies which allowed us some common space without giving up our privacy. We loved this. I was especially impressed with the bathroom - a double sink and roomy shower. The closet was a good size, room under the beds for luggage, and a stocked refrigerator. Dining We were extremely impressed with the food options and felt that every dinner in the dining room was like a fine dining experience. The dishes were elegant, delicious and well presented. The wine options were really nice as well and people really went out of the way to make sure everyone had their favorite drink. We also really enjoyed the specialty restaurant Prego - the carpaccio was amazing! Silk Road was good but I expected better. I think I would probably opt for the sushi bar next time around. Most mornings were had breakfast at the buffet and the options were comprehensive and of high quality - we especially appreciated all the healthy options. Lunches in the dining room were good but not as stellar as the dinners - although the coconut nut shrimp I had one had was one of my favorite dishes on the trip! We also enjoyed the fancy tea one afternoon and the spread for that was incredible. The bistro always had something available, if you just wanted a bite, and it was a nice area to enjoy an afternoon coffee or tea. Service One word describes the service: exceptional. Our waiters in the main dining room - Nicola and Emir were wonderful - very personable and great at making us feel welcome. Our wine steward Mila knew all our favorites after our second night and had my husband's drink almost as soon as he sat down. We felt like special guests everywhere we went. It was a great feeling. Our cabin attendant Jasmina was wonderful and always friendly and interested in making us as comfortable as possible. The ship The spaces on the ship were comfortable and attractive and spacious enough that everyone could find their spot without being on top of each other. There were lots of areas that looked lovely that I never got to spend time in because I was so busy. I especially loved the Saloon bar. Entertainment There are a lot of options hoping to appeal to a wide range of interests I never got to see a movie but thought the variety was great. The main stage shows were okay - I'm not a fan of singing to pre-recorded music so when that was used I wasn't a fan. The billy Joel show was good -a great lead and well produced. We also loved Perry Grant (who performed nightly in the Saloon) and his extremely unique style. There was a community that formed just from people who enjoyed Perry every night. We also thought the magician Derek Hughes was excellent and were super excited to see Crystal has a relationship with the Magic Castle. It means the quality of magic going forward will be high. My husband thought that much of the evening entertainment, while well-produced, lacked any edge. He would have preferred a nightly band (rock, jazz, blues) in one of the bars that strayed from the smooth lounge music that was ubiquitous on the ship. Activities I'm sorry that I did not have more hours in the day to take advantage of everything offered. I really wanted to take a dance class but never had the time. My dad loved the bridge classes and raved about the teacher on board. Excursions and sites We enjoyed all of our excursions. My husband was especially fond of the the fishing trip in Juneau and felt it was the experience of a lifetime. We also felt the trip to see the Davidson glacier up close was very special. Seeing the glaciers in glacier bay and then the Hubbard glacier were the highlights of the trip. They were spectacular!! The captain steered the ship to make sure everyone had a fantastic view. I would have liked to have at least an idea ahead of time what we would be seeing. I ended up canceling a massage appointment I had been looking forward to because it turned out to be right when we were passing the glaciers in Glacier Bay. I understand that likely the times are tentative due to weather, but I felt there wasn't even an idea given beforehand about what to expect. Perhaps that is my one complaint, it would be helpful to have more information earlier, instead of agendas delivered to cabins in the evening, so we can plan better. For example, if bridge classes are almost always beginners in the morning and intermediate in the afternoons, why not tell us that? or if dance classes almost always happen right after lunch - let people know that. Or that every evening a movie will be shown twice, and then again the next afternoon. For those of us new, it took us days to get the pattern and it would have been helpful to have a sense of this earlier. Overall, our experience was excellent. We can't wait to return. It was wonderful to cruise with family as everyone could do their own thing and meet up for dinner each night to share experiences. Crystal really impressed us at every turn. It's well worth the cost. Read Less
7 Helpful Votes
Sail Date: August 2017
We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then comes our 20th wedding ... Read More
We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then comes our 20th wedding anniversary and I started the research. Crystal seemed to meet all of our criteria - outstanding dining, great wines, less passengers, and their staterooms. We booked a Penthouse with Verandah and it was worth every penny! Our cabin was HUGE, walk in closet, large bathroom with full size tub, good sized shower, double sinks. I loved the dressing area and make up mirror. The Nespresso coffee machine was a great feature and we used it every day. Our butler Neil was beyond delightful. The service provided on the entire ship (except for the Prego restaurant we visited one night- meh) was nothing but top notch. The hidden gem on this ship is the Tastes restaurant on the Lido desk. Dinner there was fantastic, as was Silk Road. I was never disappointed with the MDR. Their food was outstanding. Service exceptional. I read reviews about the ship needing some care and, yes, there are some things that show a little wear but it wasn't anything horrific as indicated in many reviews. I will say that it's an older crowd and the entertainment is geared towards them as well. The music in the Crystal Cover Bar got a little old but I realize they are appealing to a very affluent and well-traveled clientelle. We didn't care about the entertainment to be quite frank. We enjoyed being together, being on our balcony, dining well and just relaxing. NEVER EVER take an Alaska cruise without visiting the Hubbard Glacier. It's UNREAL! I would do this all over again! Read Less
4 Helpful Votes
Sail Date: July 2017
First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in advance, and I had ... Read More
First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in advance, and I had forgotten that I had mentioned my birthday, and our anniversary. We were surprised 2 nights after dinner with a celebratory cake for our occasions, and well wishes from the staff. And lovely cards in the cabin, and our names on the daily occasions announcements on the TV. The bouquet of flowers that my husband sent to the cabin for my birthday, was exquisite! It's like the crew and staff are trained to never say no. We started to be careful to say, "Don't go to too much trouble, we were just wondering...." If we didn't start our inquiries this way, our wishes were carried out before we knew what had happened. The food was magnificent everywhere we went, and perfectly portioned. We always felt full, but when we got home, we had only gained a couple of pounds each. We were surprised at our traditional dining, as we were seated at the Assistant Chief Engineer's table. Thanks Samir for the company. What a treat to have an expert at our table to answer all of our cruising questions on the inner workings of our ship! We also enjoyed an invitation to the Captain's quarters for a cocktail. We are sushi lovers, and have never had a sushi experience on any cruise ship as fantastic as Silk Road. Again, if you don't see something you'd normally order at a sushi restaurant, on the menu, be sure to ask. Richie took excellent care of us at Silk Road! We very much enjoyed Tastes, and so much appreciate the Head Waiter fitting us in, after a late return from a shore excursion! At this sitting a huge eagle flew right past us, marvelous! We saw both of the comedians, and loved their shows! We enjoyed the rebroadcasts of the enrichment lectures in our cabin. We even enjoyed the brain teasers available in the library. The Bistro was always a great meeting spot to pick up a cappuccino or wine, and a little snack or fruit. Crystal Shore excursions- Skagway- Glacier Point Wilderness Safari-Loved this excursion! Not too aggressive, but a full day. The guides at the camp were delightful, knowledgeable, and charming. Davidson Glacier was spectacular! And when the boats were a little late picking us up at the camp, the guides went with us to pick wild strawberries. Victoria BC- Butchart Gardens and English Tea- we happened to be there on a very sunny day, and stepping into the gardens was like stepping into a movie. Just stunning everywhere we went. I used 2 of the pictures we took, for screen savers on my phone. So beautiful they don't even look real. They look like a graphic designer's summer dream. Be cautioned, the English Tea is amazing, and the tasty treats are plentiful and very filling. Go hungry, and expect to be full for a long time. Glacier Bay National Park- Once in a lifetime, perfect weather, dazzling! Just poetry. And be advised, soup and sandwiches are served in the Palm Court during the sailing through the park. This is also where the naturalist is stationed. There are neat little decks on the exterior of the Palm Court, where you can take breathtaking photos. I almost found this area too late, glad I caught it in time. In Prince Rupert and Sitka, we had no excursions. We wandered through town. Sitka was neat because there's a little hatchery on the main promenade, and salmon were lined up to spawn. These two ports, we lunched outside on the Lido deck looking over the pretty little towns below. And let me take a moment to let you know how amazing the meals on the Lido can be. We found on all of our visits, something that we wouldn't find on any of our other cruise line experiences, like perfectly cooked filet, or huge boiled prawns. This is not your ordinary buffet! Our cabin was perfect, balcony 8022. Loved the double vanity. The appointments were chic and inviting, from the marble top nightstands, to the plush bedding. Mariya kept us fully stocked with ice and plush towels. Really enjoyed the aft balcony on our deck, especially through Glacier Bay National Park. And the complimentary laundry was so very convenient. Lastly, I can't say how fantastic the all inclusive experience is! We've sailed some other cruise lines with drink packages, that we thought were adequate. But all inclusive is magnificent! It's obvious that when the servers don't have to deal with bookkeeping, that their attention is solely focused on taking care of cruisers. Read Less
4 Helpful Votes
Sail Date: July 2017
We were on the 10th floor in a stateroom on the back of the ship. Unbeknownst to us, six inches from our stateroom was a smoking area. With cigarette and cigar smoke coming into our room. We complained and the conceige told us they would ... Read More
We were on the 10th floor in a stateroom on the back of the ship. Unbeknownst to us, six inches from our stateroom was a smoking area. With cigarette and cigar smoke coming into our room. We complained and the conceige told us they would review their smoking policy. As if that was any help! My husband is a cancer survivor and the last thing we needed was smoke in our room. Their indifference to our situation is enough for us to never use Crystal ever again. Too many other disappointments with service to discribe here. Never again!!! The first night our wine steward was so rude it was astounding. We don’t what his problem was. After pouring the first glass of wine, he just slammed a bottle of wine on our table and we didn’t have any wine service after that. Which was really a relief! Not gourmet food, just good food fast. Getting close to 8:30 (the second seating) they practically pull the tablecloth off the table to get you out the door. The dining room is so noisy that having a conversation is difficult. The employees slam dishes and trays constantly. Read Less
2 Helpful Votes
Sail Date: July 2017
We had wanted to take an Alaskan cruise for several years. We choose Crystal for several reasons. We wanted a round trip out of Vancouver, we wanted a nice ship and we wanted to visit either Glacier Bay or Hubbard Glacier. This Crystal ... Read More
We had wanted to take an Alaskan cruise for several years. We choose Crystal for several reasons. We wanted a round trip out of Vancouver, we wanted a nice ship and we wanted to visit either Glacier Bay or Hubbard Glacier. This Crystal itinerary met all those criteria. We had previously sailed with Seabourn, Oceania and Silver Seas. Up until this cruise Seabourn was our preferred cruise line. Crystal now is the top choice. We still like Seabourn, but the variety of venues on Crystal, because it is a larger ship really was impressive . The passenger count was around 900 and the ship was full, but you never felt crowded. The ship is very well maintained and quite lovely. Embarkation was a breeze. Upon entering the ship an crew member took our small carry on bags and escorted us to check in and then to our stateroom which was ready. Our penthouse verandah suite was beautiful. Very roomy with large closets and large verandah. Our butler Daniel arrived shorty after we did and let us know that he would be happy to take care of any request. We asked, if he could procure a latter seating for dinner and he took care of it. That was the way the rest of the trip went, if we needed help with anything Daniel took care of it. We had butlers on other ships and they usually did not take care of it. Anna was our head housekeeper and she was wonderful. She brought me just right combination of pillows, some soft some firm, that helped me get a good night sleep. The beds were very comfortable. She kept the cabin immaculate and we never knew she was there. Food was very good in every venue. We were delighted by the main dining room, because on Oceania and Silver Seas unless you ate in the specialty restaurants the food was not too good. Service was great thru out the ship, dining pool, spa. If you sail with Crystal there is a wonderful crew member named Benjamin and he works beverage service around the pool, he will know your name by the end of the day and remember it through the whole cruise. Shore excursions were wonderful. We did some whale watching, mushers dog sled and Misty Fjords. All were great, We had wonderful weather so that was a blessing. Glacier Bay was stunning. The captain positioned the ship very close to the glaciers. While we on deck observing the glaciers the staff came around with hot chocolate. I really highly recommend a cruise on Crystal Serenity. We are ready to be cruising with Crystal again. Read Less
10 Helpful Votes
Sail Date: July 2017
My 4th cruise but first on Crystal Cruise. It will be very hard to cruise on any other line. Pros: Exceptional service. Our PURE room was kept in amazing shape as the attendant must have gone in multiple times throughout the day. So ... Read More
My 4th cruise but first on Crystal Cruise. It will be very hard to cruise on any other line. Pros: Exceptional service. Our PURE room was kept in amazing shape as the attendant must have gone in multiple times throughout the day. So pleasant and welcoming she was. Food is plentiful and clearly labeled. Ask for anything and they seem to have it and will bring it to you without question. Selection, taste and freshness of the food is better than Princess, Carnival and Royal Caribbean in my opinion. No up selling unless it is a very high end booze. I know you pay a premium for a Crystal Cruise but it seems worth it not to be nickle and dimed aboard when you are trying to relax. This includes the gratuities throughout the ship. Smaller ships (1000 people approx) You get to know so many people and very little if no wait times for anything. Entertainment is wonderful. I stopped going to most of the shows on the other lines as it was the same so-so talent teams but on Crystal the regular talent was amazing as was the headliners that they brought in at various stops. Cons:Very hard to find something to complain about but if I had to it would be that the service in the main dining room was very inconsistent depending on the crowd size. The first night was only half full so they set the bar high and it went up and down from there. Food in the dining room is wonderful as it is in the specialty restaurants with the Japanese restaurant being the best of the best Only went to one High tea as the "Mozart Tea" really interested me. While the food and tea were great the only thing that was special was the period costumes the staff wore. The pianist and violinist,played everything from New York New York to Fiddler on the Roof however no Mozart. Will be doing another Crystal cruise as soon as I can.. Read Less
12 Helpful Votes
Sail Date: July 2017
We have never sailed on a cruise ship but do a lot of sailing on 10-12 passenger catamarans in Europe and Caribbean. Went on this cruise because friends were gong and we always wanted to do an Alaska cruise. We booked a penthouse with ... Read More
We have never sailed on a cruise ship but do a lot of sailing on 10-12 passenger catamarans in Europe and Caribbean. Went on this cruise because friends were gong and we always wanted to do an Alaska cruise. We booked a penthouse with verandah and all our concerns were assuaged. Despite that number of passengers, it never felt crowded. Never any lines. Extremely good about embarking and disembarking - very painless. When we came on the ship, some of the first on, cabin was ready for us, although we decided to have lunch first. My husband has celiac disease and the gluten-free requirement was no problem. Cabin was great and we used our balcony a lot. The sail into Glacier Bay was a highlight with rangers on board to answer questions and plenty of time in the Bay. Food was very good, as were the normal wines served with dinner. It made it so much easier not to have to figure gratuities and pay for drinks, etc. Everything felt very easy and the dress code was very manageable. My husband never needed a tie and I dressed as I would for going out to dinner at home in Houston. We will definitely think about doing a cruise with Crystal again. Read Less
8 Helpful Votes
Sail Date: June 2017
Overall a great cruise. Food was the best we have ever had on any cruise-line. Drinks were properly made and served. Cabin was a little small - but we expected that. Unfortunately, the weather was not good - but the cruise can not ... Read More
Overall a great cruise. Food was the best we have ever had on any cruise-line. Drinks were properly made and served. Cabin was a little small - but we expected that. Unfortunately, the weather was not good - but the cruise can not be blamed for that. The only two small complaints - the entertainment was terrific, but way too early. We had the late seating, and most of our shows were at 7 (pre-dinner). When you are in port till 7, you do not want to run back to make a show - so we missed many. Also, that meant that after dinner our choices were limited to the casino or the piano bar. The other small complaint was the lack of an indoor or covered pool. Again, bad weather meant that no one was going to swim or "hang" by the outdoor pool. Again, minor complaints. Service, food and the ship itself made the trip A+ Read Less
14 Helpful Votes
Sail Date: June 2017
We've cruised with Crystal before and have high expectations for this cruise line. The checkin and buses from downtown to Whittier was very confusing and a big mess, with no one really seeming to know what was happening, but the buses ... Read More
We've cruised with Crystal before and have high expectations for this cruise line. The checkin and buses from downtown to Whittier was very confusing and a big mess, with no one really seeming to know what was happening, but the buses arrived and we all got to the port eventually (our group was split over 3 buses). Cabins were ready early so we were able to unpack before dinner, which you don't see on the larger ships. The cabins are also much quieter and better insulated than other cruise lines. The quality of the food seems to have gone down a bit as well and they didn't have a formal night (which would have been nice to know in advance to save packing tux & dress). The daily tea time is wonderful and I highly recommend it. The service was good and staff very pleasant. Our main concern is that we had ongoing issues with our toilet not flushing properly that was never really resolved. Add to that a strong sewer odor in the hallway on our deck (7) outside our cabin. This made for a most unpleasant experience walking to/from the cabin. Fortunately it didn't smell INSIDE our cabin or I would have been most upset! Even our cabin steward said she had reported the sewer smells in the hallway. Read Less
Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 2.0 4.3
Shore Excursion 4.0 3.9
Enrichment 5.0 4.2
Service 5.0 4.6
Value For Money 4.0 4.0
Rates 5.0 4.1

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