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19 Crystal Serenity Cruise Reviews

Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere ... Read More
Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere is advertised that solo-passengers are welcome , there is a meet & greet party, there are hosts and solo passengers tables....etc. Before my trip I even checked that with an email to Crystal. They re-assured me. Well, nothing whatsoever. This cruise was not even worth a 6. A 3 star cruiseline would have done better. I was very disappointed and complained after a few days at the front desk and spoke to the concierge Mrs Arielle Goldstein. I have chosen for a 6 star cruise, paid for a 6 star cruise (plus a high extra solo passenger fee) and expected 6 star service. Was the atmosphere warm and welcome on the Symphony, on the Serenity it was cold and the crew was obviously not interested in the guests. The Asian crew was friendly, the crew from Eastern Europe was not. Captain and Officers were very present on the Symphony - mixing with the guests - on this ship they were invisible. The Captain's party was planned on an impossible hour and when I entered 15 minutes after startingtime, most people had already left... There was NO meet&greet party for solo passengers.* In the first Reflections was announced that there would be 3x a solo table in a specialty restaurant. Yes, but at 1800 !!! Who wants to dine at 1800 in an empty restaurant on a solo table ?? There was no organization, no hosts at the table, nothing. Anyway, I tried it two times. First time there was one lady, the second time the same lady and a man. A very sad situation and I decided rather to dine alone at a table.... Or dinner in my stateroom? Also roomservice was not an option. Ordering a simple pot of coffee had to be explained several times and ordering a meal in my cabin was not a success: it took 35 minutes instead the promised 20 minutes and the food was cold . The waiter dropped my glass of wine and it took him 25 minutes to bring me a new glass. Anyway, you will understand that I will not choose for Crystal again. I cruised many times with Seabourn, Regent, Oceania and Holland America Line and I am not a complainer but this cruise was far below my expectations . Two last remarks: 1. the food was OK but with cheap(er) ingredients. Nothing really luxury 2. Cabin attendant very friendly but sloppy and not alert to service as I had expected and knew form the Symphony. No good night chocolates anymore? Too expensive? Kind regards, Ellen W * After my complaint, yes they organized a 'solo meet & greet party.' You know when? The evening before disembarkation, (when everybody was packing) Saturday evening at 17.15 ! ?? Read Less
Sail Date December 2019
We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The ... Read More
We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The check in was seamless. Our butler and cabin attendants, Jose and Lydia, were the best!!!! You could not find anything lacking in their lovely demeanor and commitment to our well being. The first two days we were in Copenhagen. The weather was less than attractive, rainy and overcast, but the city's personality shown through. The Danes are a wonderful people, very conscious of the environment, very hygge, the perfect city to start the cruise. The second port in Germany was kind of a bust. The town was ‘eh’. It is a nice little seaside town in Northern Germany. We took a long walk into town along a boardwalk filled with German tourists. English was rather sketchy. I recommend getting off the main tourist area and walking into town. They have a lovely church square and a sweet little park that the local use. Day 4 was the day at Sea and Formal Night. The cruise seemed very casual. Less than half the men was saw adhered to Crystal Casual or the Semi Formal attire. We had dinner in the dining room which is where our problems started. My husband was the first to succumb to the norovirus the morning of day 5. I will not subject you to the details, but suffice it to say it was extremely unpleasant. The medical team admonished him for not washing his hands enough, and he was quarantined leaving me to go to a lower floor overnight. His poor health lasted two days missing Helsinki and one day in St. Petersburg. I succumbed the 2nd day in St. Petersburg missing St. Petersburg and Tallin. I did not expect to find the Norovirus in such a high end cruise. I don’t have an official count but the ship has seemed very quiet and the medical center was very busy both days we visited. An airborne food disease is not the ‘fault’ of guests. It is the responsibility of the ship to provide a clean and disenfected environment. The first evening aboard the ship I witness tissue on the ground on the 11 floor, trash left in a stairwell to the work out room and napkins in the elevator. Really! On a Crystal ship! We have sailed on 17 different cruise ships since 1991 and this is the first time we have encountered the Norovirus. As far as other aspects of Crystal, I have yet to find a barista on board at least at the Marketplace that can make a decent cappuccino. How can you call yourself a luxury cruise line when the coffee station cannot make cappuccinos and don’t use the proper size cup to get the ingredients correct. I don’t drink alcohol but I do love my mocha and cappuccinos. Sorry to say, I have not had a decent one since we left the d’Angleterre hotel in Copenhagen. Excursion desk. My question is this, how can I purchase my ticket to the Russian ballet 5 months in advance and be seated with the crew, when someone who bought their ticket for the excursion a couple of hours before the show had tickets in the second row. Also, did I mention we purchased penthouse suite? That just did not make sense to me☹️. Also, you need better excursions. The company that took us to Spilled Blood in St. Petersburg also took us to a place to purchase souvenirs. On another day a private guide we arranged to use to a souvenir shop and the items were 40-50% less. Beware! I thought the service staff was great. Crystal society rep was less than lack luster, I approached while my husband was in the room, he was getting up to join his friend at the Cruise Sale desk. I stopped him to tell him what was going on, he did not ask me sit just let me talk to him in an open lobby, and immediately joined his friend when I was finished talking. I don’t like to say never, but after having travelled on the Espirit, I will not ever take another voyage on Crystal Serenity. Read Less
Sail Date July 2019
Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 cruises I've sailed on, ... Read More
Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 cruises I've sailed on, the weather was the worst on this voyage. Crystal was not at fault for the lousy weather. Luckily, the service and food on board were excellent as were all the personnel on board. Everyone had a "can do" attitude and could seem to do enough to please. So why the poor review? My wife and I caught the NOROVIRUS! Although I had it worse than my wife. How could two healthy individuals board a SHIP and become violently ill just 3 days in. We specifically chose Crystal due to its service that we have experienced firsthand (what I thought was 5 star all the way) and for the smaller passenger count (only 900 passengers). After feeling better on the last 2 days, I spoke to at least 20 different people who were sick or knew of others who got sick on this 7 day voyage. Couple this with a full Medical waiting room and nurses buzzing about patients who were in quarantine and it was not hard to see that we were on our way to an epidemic onboard. A quick search on the internet and we got to the CDC website (I had plenty of time in my stateroom as I was quarantined for 1 day and chose to stay in for feeling too ill to move about the day prior). We typed in norovirus on cruise ships and there was the history. I was shocked at how many cruises were listed in increasing numbers since 2000. I was also shocked to see that Crystal Cruises joined the ranks a few years ago. Sadly, most cruise lines are on this list, BUT THERE ARE A FEW THAT ARE NOT. It should be noted that so far, this cruise did not make the CDC list as a certain percentage must report being ill before the cruise line has to report it to the CDC. Nevertheless, at least 25 - 30 people (maybe more) had it and that was just who I was able to confirm! When we shared our dismay of this cruise with Crystal (most likely due to lax standards this ship had on cleaning surfaces, public restrooms, not to mention elevators and buffets), Crystal only offered us a $1000 voucher for a future cruise we would have to take in the next year. I don't know that I will ever sail again let alone in the next year! We asked them to not give us an expiration date on this voucher and they declined. We can see how seriously they are taking this growing problem. We did appreciate the fine dining and service but this event left such a sour taste in our mouth (literally) that unless there is a preventative medicine for norovirus, I doubt I will ever step foot on a cruise again, on any cruise line. It is hard to comment on the entertainment and activities or many of the ports as I only went to one show and one event the entire cruise. I didn't leave the ship in Ensenada, San Diego or Catalina. (Not by choice). Beyond my sickness issues, The Crystal Serenity was a disappointment, as was the recent renovation of the ship. The ship has no special rooms on board, they all look and feel the same. Low ceilings and no sense of grandeur. The renovation was like putting lipstick on a pig. They need to retire these vessels and design something entirely new and special. As for me going on a 13th cruise, I will wait until there is preventative medicine for getting any sort of stomach virus on board a cruise ship. Until then, land based vacations. Read Less
Sail Date January 2019
Before we sailed, we were full of expectation to sail with the Best Ship of the Year. However, we were so disappointed about everything we experienced right from the cruise terminal. When we arrived, no porters to carry out luggage and ... Read More
Before we sailed, we were full of expectation to sail with the Best Ship of the Year. However, we were so disappointed about everything we experienced right from the cruise terminal. When we arrived, no porters to carry out luggage and we asked, the staff said we had to carry our big luggage all the way to the ship for check in. We were astonished but no one at the terminal was able to help. After checked in ( inside the ship already ), we asked about our luggage since the room was not ready until 3pm, the staff did not know how to react and simply asked to check with the Reception. We were upset and she finally got up and asked someone ( the Officer I think ) and she came to us and said our luggage would be taken care of. This was a bad start. Then, we headed to the main dining room for lunch and the food was very ordinary, I asked for an orange juice and the juice was not fresh and I was surprised and asked the waiter for a fresh one and said all juices were from the machine. Later I asked another waitress whom said all juices are fresh and brought me a fresh one. How could this happen ? In 7 days sail, we found the services were mediocre and food on the whole ( except a couple of meals ) was just above average, even their flagship restaurant Nobu restaurant. There were however, a couple of meals which were good, like lobster night ! I also think they are under staff, I was standing in a queue for 20 minutes for a burger while my friend was sitting at the table for 25 minutes before being served ( after waiving to the waiters a couple of time for getting their attention ), there were so many people and so few staff at the deck. However, in Tastes, another restaurant, the service was much better though. Most of transportation ( shuttle bus and tender service to/from ports ) were not well managed and sometimes were left alone with the driver to show us the way to the town ! Entertainment not too good also. Last one good thing to add was the disembarkation which was very smooth, it took us 10 minutes to reach to the outside taxi stand ! In summary, we would not choose Crystal again, simply for worth the money ! Read Less
Sail Date August 2018
We took a cruise aboard the Crystal Serenity for our Honeymoon. It couldn't have been better. We've been dreaming of the day we could return. Then we did, for our ten year anniversary. What a let down. Our luggage was ... Read More
We took a cruise aboard the Crystal Serenity for our Honeymoon. It couldn't have been better. We've been dreaming of the day we could return. Then we did, for our ten year anniversary. What a let down. Our luggage was 'lost' in Heathrow. We didn't get it back for 8 days (out of a 12 day cruise). I understand the lost luggage wasn't Crystal's fault, but if I'm paying $1,000/day, I expect some level of service. We got the concierge to make a few pathetic attempts at phone calls. Other than that, it was on us. We spent 8 days standing at the concierge desk making phone calls from their 'landline'. We sent emails all day long. When we went ashore for the day, all we had time to do was shop for whatever clothes we would need for that night and next day. Crystal did nothing to help. Crystal did nothing to accommodate us. How about a shipboard credit to help buy clothes and toiletries? How about a massage? How about assisting with out laundry (we spent 2 hours every night in the laundry room)? How about trying to find our luggage???? In the end, they sent me a toothbrush, toothpaste and deodorant. Gee, thanks. The ship was nice, and mostly well maintained. It is definitely due for refurb. The food was lousy, cheap, bland, mushy and tasteless. Maybe they are still used to catering to the elderly. My wife and I took to ordering two of each course, as we knew at least one would be inedible. The room service menu was a joke. Couldn't order breakfast other than once. Limited menu that was accessible only if you are not leaving for an excursion. Hello, room service, I'd like an omlette. Sorry, it's too late, but you can have scrambled eggs. Seriously? Don't they know an omelette is scrambled eggs with some stuff inside? Again, I'm paying $1,000/day to be there. Felt more like I was staying at a Holiday Inn. The waitstaff were rude. Why am I on board this 'luxury' ship, and the watier is a jerk? But it wasn't one bad seed, it was most of them. We actually had good service and food for dinner at Tastes. Their 'Nobu' restaurant.... not even close. It was fine, but I've had comparable sushi at the grocery store. There was one good thing was the booze. Thank god it was free, and there was plenty of it. Otherwise, I may have thrown someone overboard! All in all, Crystal is not what it used to be, especially for the price. Look elsewhere. Read Less
Sail Date May 2018
The reason for our choice was that we had previously cruised on Symphony and had a very enjoyable time. This time there were several cutbacks that were very obvious such as no longer any fruit in the cabin, bare minimum of drinks there ... Read More
The reason for our choice was that we had previously cruised on Symphony and had a very enjoyable time. This time there were several cutbacks that were very obvious such as no longer any fruit in the cabin, bare minimum of drinks there too and food quality mediocre. Entertainment problems with changes due to missed transport and under the wheather entertainers added to the general level of dissapointment. The provision of a look-ahead planner for activities which we found very useful on previous voyages was not provided. On the plus side serving and cabin staff were very attentive and extremely hard working and pleasant. The lectures were excellent and the three speakers we had on our segment were the highlight of our cruise. The finale to our overall disappointment however was an accounting problem that the ship customer relations staff were not immediately familiar with. On previous trips our contract with our agent had always included air to ship transfer and this was the reason why we have always had the travel arrangements included with the booking. After some protracted discussion with the ships customer service however we were finally advised that this facility had been been changed and that air to ship transfer was no longer provided within the booking. Had we known this we would have arranged more convenient travel arrangements ourselves. This alteration had obviously to us been made without our agent's knowledge as the ship's office only advised us at the last minute of the ongoing dispute. We therefore had no say in the matter and the money was deducted without further discussion. Read Less
Sail Date March 2018
When you can pay $10,000 for an 11-day cruise as we did vs. $4000 for a lower level brand, the difference is luxury and exceeding expectations. On the positive The spa services were exceptional I had the best haircut of my life which ... Read More
When you can pay $10,000 for an 11-day cruise as we did vs. $4000 for a lower level brand, the difference is luxury and exceeding expectations. On the positive The spa services were exceptional I had the best haircut of my life which cost $40 and two great 90 minute massages which cost $300. So when you were spending extra money, service was impeccable. On our arrival the driver was brusk, not a good first impression. After we were allowed to get off the bus the porters did not give us instructions we did not know where to walk, very confusing. I found room service to be especially poor. Many mistakes on our food orders including delivering the same order twice. The days of being able to make "special requests" is over! Though the staff is not fully aware of this fact. This was especially frustrating since 1/2 of the staff told us we could make a special request for dinner or for room service. The cabins are very small even with a balcony. Most guests have traveled previously with Crystal. Crystal relies on these passengers repeat business. But this posses a problem for cruisers like us that are new to Crystal. The staff is very vague with directions or when answering a specific question. I see most of these negatives as a reflection of a poor management. You know there are "issues" when the president has a memo in the newsletter asking passengers to contact him with issues rather than give a negatve rating. I requested to speak to the maître d' about some of my concerns but Leo is too busy. I then requested to speak to the food and beverage manager but i was I told he was busy and I had to wait till the next day to make an appointment to see him. I just grew weary of "let me talk to my manager about your request" which was another way of saying no. I don't mean to be over critical since there are many pluses with Crystal but you should expect many pluses. Reviewing A luxury cruise line relative. A rating of three would be paying that expectations for the price. I will not be traveling again with Crystal, I'll find another cruise line who will exceed my expectations for $10,000 Read Less
Sail Date January 2017
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal ... Read More
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal again: 1. the food was lacking in quality - soups were always salty. So were most of the other dishes in Prego/Silk/Crystal Dining Room not only on one occasion but repeated occasions 2. the waiters seem overworked and stretched and not friendly 3. the buffet spread in the Lido deck for breakfast and lunch was limited and seemed repeated 4. internet was very unreliable and the staff that manned the help desk in the computer area was hostile and impatient and rude 5. food at Silk Road was appalling. The sashimi was not fresh. The quality was lacking. Service was not good. We had booked another night (was willing to pay for a repeat experience) but cancelled the booking after the awful dining experience 6. Crystal cruises are pricey. We paid a lot for a 6 stars' experience but this cruise seemed more like 3 or 4 stars. Perhaps we should try another cruise ship the next round. Read Less
Sail Date July 2016
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no ... Read More
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no assistance on dining that evening. We were upgraded to a penthouse a few days before and while the cabin had some great storage and bathroom features, the glass table in front of the sofa and foot of the bed was a late night accident waiting to happen. Our butler, Didi was delightful. Our bed had a great divide in the center and remained so. Imprinted stationery was offered and ordered and delivered with our last name was misspelled....Somehow, Crystal simply couldn't correct the course and we were bitterly disappointed in the cuisine, drinks, service and entertainment offered. Even the 'muster' lacked organization.Our evening in Silk Road was so awful that our dinner party of 6 just finally gave up trying to get service and palatable food. Couldn't figure out the problem as resturant was half full? Surprise! There was about 20 children on board. A younger group of cruisers than expected as the short duration and we heard Crystal is trying for a different market. The pool deck remained closed until the last 2days of the cruise. Not one staff member called us by name or even acknowledged us in passing! We used our credit for the embarkation debacle for disembarkation (or debarking, the term Crystal uses). That seriously was the very best part of our cruise! First class,super smooth, wonderful food, drinks, care and very helpful agents in San Francisco getting us to the airport. Read Less
Sail Date May 2016
We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we ... Read More
We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we go: Embarkation: A nightmare from the start. It was delayed until 6:00 pm due to port congestion and the fact that the ship was coming out of a short drydock. Hospitality facilities were to be set up to accommodate passengers prior to boarding, but Crystal said these were only for passengers that were taking their airport transfers. Our TA was told point blank that independent passengers (we arrived the night before as is our custom) could drop bags and were on our own until boarding. Nice to know that we were not really considered passengers until we set foot on-board ship. When we arrived close to noon to drop our bags, we were informed of the hospitality arrangements across the street at the Fairmont. The Crystal rep said boarding might start as early as 4:00-4:30, so plan to come back by then. We were happy about the arrangements and possible speed up of boarding, but it would have been nice to know of the changes to the stated status of independent passengers. We got to the hotel and it seemed that there was a very large contingent of Crystal ground personnel. They had food, drinks, complimentary 3.5 hour city tours arranged, and were placing you in groups to walk over to the ship to board. Then it was hurry up and wait. We saw the Crystal personnel talking quietly among themselves, but almost no information was passed along to the passengers. Finally a Crystal spokesperson showed up (about 4:30 to 5:00) and said they expected boarding to commence about 6:00. They were still waiting for the ship occupying our pier to exit. The Serenity was anchored out in the harbor. Once the groups were called, then it was a parade across the street into Canada Place, through security and on-board to register. If you knew this was going to be a mess, why not set up registration at the Fairmont. We did that very thing some years ago for a Princess cruise and it made things smooth as silk. Little did we know that the miscommunication and confusion to start the cruise would dog it for the duration. By the way, the initial keycards did not work and it took two trips to the front desk to get a set that did function. Not a good start. Cabin: Very nice and well designed. Plenty of storage, a very well laid-out bathroom, and nice balcony. The bed was a little soft for our taste, but that is a nitpick. Dining: MDR - pretty good, but hit and miss. Portions of one T-bone steak was as tough as leather. Prime meat - absolutely not. Filets the last night were excellent. Fish was good to very good. Breads and many desserts seemed to lack much flavor. No matter the venue baking throughout the ship was only so-so. Silk Road and Prego were consistently excellent in food quality and prep. The Lido buffet was good to very good, but the hours were a real pain in the neck. For lunch, the MDR and Lido were open only 1.5 hours (12:00 noon - 1:30 pm). In Astoria, they changed this to 11:30 am - 1:00 pm. If you had a tour or got off the ship, it was almost certain you would miss a real lunch. The alternatives were not an acceptable substitute. At the Trident Grill, the cook lied to my girlfriend's face about having chicken breast for a chicken sandwich, he said he only had ground meat and then proceeded to start cooking chicken breast for a guest almost directly behind her. Had I been there when it happened, there would have been an ugly scene. NOT ACCEPTABLE on any cruise line, and certainly not one who prides itself on being at the top of the industry. Service: Very hit and miss. With one exception, the service in the MDR (and other non-buffet venues) was aloof to almost rude. This attitude was echoed by at least one front of house manager. Totally unacceptable. Service in Silk Road and Prego was 180 degrees opposite. It was relaxed, friendly helpful, professional, and efficient. How is this possible on the same ship? Training and attitude from management have to be the answer. Otherwise, Crystal is hiring the wrong people. Maybe both. Bars: Again, a mixed bag. An excellent drink followed by one (the same drink) that is unrecognizable and undrinkable. Something as simple as a Lina Colada should be a no-brainer, but that is what we found. Service: Housekeeping service was efficient and excellent. Service (other than in the dining venues described above) was never exceptional and often seemed almost perfunctory. Not what we would have expected. Entertainment: The one production show we saw (Across the Pond) was amateurish. The Galaxy Lounge is small and OK, but there are some obstructed sight lines. Dancing is restricted by the small stage, but that might have been a blessing. Production shows are not really suited for this size ship and I think people are really tired of them. The magician from the Magic Castle was fantastic. Staged for very small groups of 20-30 people, it these were up-close sleight-of-hand illusions that amazed the audience. Crystal still managed to mess this performance up by being unable to get the spotlight working. The magician was left to perform in reduced light that lessened the impact of his performance somewhat. Just another example of Crystal lowering their marks at every opportunity. Customer service: There was no acknowledgement of the problems with the embarkation and delivery of a sub-par experience until there were only 2 days left in the cruise. After we sailed from Seattle, we got a notice that they were giving us a $100.00 pp shipboard credit. What were we expected to do with it now with only a stop in Astoria' OR and a sea day left? This should have been offered the day after embarkation, but I think they waited to see how bad the passenger reaction was. Too little to late. A simple gesture (a small box of candy or a bottle of wine or ??) waiting in the cabin (when we finally boarded) with a note apologizing for the rocky start and a commitment to make this the cruise we had ever taken would have gone a long way to starting things off as well as possible. Be pro-active, not reactive. The Captain's reception was not even held until half-way through the cruise. They made special mention that the officers would not shake hands to prevent the possible spread of disease. I am sure there are measures that could have been taken, but the tone was just wrong so we returned this lukewarm gesture by skipping the reception (a first for us). There was almost no presence of officers to be seen during the cruise (also a first). The only officer I saw was the Hotel Manager. Another gaff. Lots more I could add, but I think you have enough of my opinions to know I will never take another Crystal cruise. Disembarkation: Excellent. On-time and efficient. We were definitely ready to get off the Serenity. Read Less
Sail Date May 2016
Hi everyone: First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal cruise consultant ... Read More
Hi everyone: First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal cruise consultant know how disappointed we were about a number of items, she had the staff on the ship meet with me immediately. INTERNET Look, it may sound silly to complain about slow internet on a cruise, but hear me out, please. Yes, unless the weather is absolutely atrocious, you have no business streaming videos while on a luxury cruise on the other side of the world. But, it's not unreasonable to check emails--especially in this day and age. On the Serenity, it often would take minutes--yes minutes--for an email to open, or a simple web page (like CNN) to load. This is in contrast to Royal Caribbean: their internet is as fast as what I have at my home: you can stream videos on it no problem. This issue has to be addressed. FOOD Definitely acceptable, but very disappointing for the price you are paying. I am comparing the food on Crystal to that on Oceania and Seabourn. On this cruise it was a distant third. STAFF Very friendly and attentive. While they couldn't do anything about the slow internet and my disappointment in the lack of dessert variety, they were very attentive in listening to my complaints. ROOM Very nice. No issues. MISC. Maybe it was my fault for not realizing, or maybe it was not advertised--I don't remember--but the ten day cruise I was on was a portion of a "round the world," 90 day cruise. This meant a much older crowd than I would have preferred. These passengers were quite cliquish: if you weren't on the 90 day cruise, you weren't anybody. This isn't Crystal's fault, but I felt they should have advertised the longer cruise. Very poor television selection. Adequate DVD rentals available for your room, however. Entertainment: I prefer magic and comedians, both of which were absent, but other guests no doubt enjoyed the musicals and shows. Read Less
Sail Date March 2016
We looked forward to a Crystal Big Band Transatlantic cruise with great anticipation. Never have we been so disappointed.. The standards have slipped so far and so fast , we were bitterly disappointed by the entire experience. The ... Read More
We looked forward to a Crystal Big Band Transatlantic cruise with great anticipation. Never have we been so disappointed.. The standards have slipped so far and so fast , we were bitterly disappointed by the entire experience. The cutbacks and cost snipping are getting a little too obvious under new ownership. The " Best cruise line in the world" is suffering from a severe case of self delusion. We have enjoyed several Big Band cruises with Crystal, finding them a special way of crossing the ocean. this was a pre Christmas cruise, so the ship was decorated throughout... With the same decorations we have seen several times, all beginning to look a little tired This was hardly a Big Band, merely a dull group who could not, and did not , give guests a Big Band experience. The house band offered a better quality of music. Entertainment was equally lack lustre, often seen, dull , dreary shows, despite the enthusiasm of the talented young singers and dancers. The daily dance tuition was equally tired , dull and delivered by the same old foursome we have seen too often. Crystal were introducing new dance talent from Australia and Ukraine, but cut backs are showing here too. Guest entertainers were similarly not of the quality we had expected, and previously enjoyed aboard Crystal ships. The highlight of the cruise, to our delight, were the fine guest speakers, including musical experts, an astronaut and a British retired RAF senior officer who delighted with his insights into current world situations. Dining aboard Crystal cruises was always a delight, but we were disappointed on this cruise, not by the service levels which remain superb , delivered by the ever dedicated staff. However, the dining room , wonderful " modern menu" is now so altered that there is little difference between it, and a classic menu. Similarly, we were disappointed by the charming Tastes menu, which is now heavy, over sauced and has little resemblance to a decent tapas menu. The tried, tested , very repetitive Prego menus desperately need a makeover, as the menu is heavy for modern tastes and badly needs some seasonal changes. We have always enjoyed the enrichment experiences on cruises, but art classes consisted of total lack of creativity, limited media choices and complete lack of inspiration. Luckily, the golf tuition was excellent making up for the paucity of other classes. Crystal are steadily raising the cost of cruises, but , in our opinion, delivering poorer value, and providing far from the luxury experience we had come to enjoy. Petty little cuts , which we assume they believe will go unnoticed, grated... The own brand toiletries, which look and smell cheap, the lack of a daily news sheet, the lower number of the always delightful tiny lunchtime desserts, the substitution of thin cheap balsamic vinegar for salads are surely some examples which irritated. Read Less
Sail Date December 2015
My first Crystal Cruise last May was a disaster. 1. We had 8 people at our table and the servers were definitely overworked. The food preparation was great, buy the meal was most often cold. We had one breakfast in the main dining ... Read More
My first Crystal Cruise last May was a disaster. 1. We had 8 people at our table and the servers were definitely overworked. The food preparation was great, buy the meal was most often cold. We had one breakfast in the main dining room and it was room temperature. We went to the buffet after that. 2. Our mattress was horrible. There were two twin mattresses pushed together and both had a big depression in the middle. It was like having a bunting board between us. We complained and they put a foam topper on the beds. This didn't help at all. After a couple of days, I saw them loading new mattresses on the ship. I asked to have ours replaced, but were told that they were for the penthouses. 3. The wifi at $55/two hours was absolutely worthless. I couldn't send anything with an attachment or a photo or even a normal email. Downloading one email could take ten or fifteen minutes. They shouldn't charge for a worthless product. 4. I filled out the questionnaire after the cruise, but never heard a word from Crystal. Tauck would contact you immediately to correct any problems. 5. For the price that we paid, I would expect everything to be first class. We would be hard pressed to ever sail on Crystal again. I know that Crystal has their loyal customers, but they didn't shine for us. Oceania was definitely a better cruise experience. Read Less
Sail Date May 2015
I found the atmosphere on the Serenity to be intolerable by the end of the first few days. I will not go into much detail here but suffice it to say I was ignored by others when I as a solo traveler sat down and waited to play. As soon as ... Read More
I found the atmosphere on the Serenity to be intolerable by the end of the first few days. I will not go into much detail here but suffice it to say I was ignored by others when I as a solo traveler sat down and waited to play. As soon as a couple came along, the couple who had been playing addressed them and aid they would take them on. I was never acknowledged, greeted , etc nor did they consider rotating so we could all at least hit balls until someone from the fitness center came to run the morning session. Most of the time there was no one running the paddle tennis program, and that permitted more assertive guests to play as long as they wanted to and in at least one instance kept me from playing when I wanted to as there was no one for solo players to play with at times. I was harassed by someone at the Magic show, a mother in a wheelchair and her daughter, who took it upon themselves to be the seating police and said "She should move" not addressing me directly, when a couple entered the room and were making their way around the stool type seats in the second ro. The couple did not ask me to move and the women in question were not sailing with them. I would have gladly moved had the couple asked me to but this woman was way out of line to tell me to move. I was there first. Ultimately I left the show before it started. The Avenue Saloon piano player did not interact with guests and that surprised me-negatively as I am used to Mark Farris and the fun people have when he is on board. My room stewardess brought me mushy brown spotted bananas even after I told her what I wanted and had told her those were too ripe. It took a message to the home office to get the bananas to magically appear. (I had been told they were usually like that (?) and she didn't think there were any more since they had gotten them in Miami) One of the Ambassador hosts (his first time on Crystal) constantly held hands with an older guest and spent an inordinate amount of time outside the dance floor with her inappropriate behavior according to my gf on my trivia team. That wasn't so much of an issue to me personally, but his demeanor was not professional. he was so phony that it was laughable. The shore excursions were okay but we did have an incident in Lisbon which resulted in the 5 members of our Jeep receiving a full refund of the cost of the Jeep Safari. I did not like having to go through the Casino to get to the Bistro, shops or to head downstairs to the Crystal Cove. Many guests dressed like they were off to a State dinner on Crystal casual nights (what was left to wear on the formal nights, I wondered?) and more than occasionally people looked at me (and I am sure others) up and down like they were the dress code police,giving disapproving looks as if I was wearing rags! I have made my grievances known to the head office but there is nothing they can do about fellow passengers for the most part. Some of you will say I am making this up but believe me I compared notes to others on board and they experienced similar issues. I have nothing to gain by posting this and frankly am likely to be setting myself up for ridicule but I experienced all that I have written here and it was enough, frequently enough, such that you could not pay me to step foot on the Serenity again!!! Read Less
Sail Date May 2015
Embarkation was a horror. The ship was not docked where they told us- it was not at any terminal. We took about 15 or 20 minutes to locate the ship. There was no parking lot nearby. We had to drop off our luggage & park at a distant ... Read More
Embarkation was a horror. The ship was not docked where they told us- it was not at any terminal. We took about 15 or 20 minutes to locate the ship. There was no parking lot nearby. We had to drop off our luggage & park at a distant garage -hard to find. Then , there was no shuttle ( we were told there was ) so we had to take a taxi to the ship!! When we disembarked, the ship was, once again, not where they said we were docking. Another taxi ride to our car. Unacceptable service from Crystal. Our suite was nice, but you cold hear chairs scraping overhead. After 48 hours on the ship, we both developed coughs & sore throats. You could hear coughing all over the ship. Went to the ships doctor after 2 more days - big mistake. He put us on antibiotics after saying we had viral infections. WRONG. Made us much sicker, & antibiotics are NOT for viruses. We missed meals, shows, & 3 ports , due to feeling too sick to do anything. The food, when we were able to eat, was just okay , certainly not luxury cuisine. The few shows we saw were very good, as was the housekeeping staff. Crystal is quite pricey, & definitely not worth the money. Read Less
Sail Date January 2015
This cruise was simply an unmitigated disaster. I have been on plenty of cruises to know what good service is and what to expect, and Crystal simply failed. The reviews convinced us to take this cruise, and I hope this review convinces you ... Read More
This cruise was simply an unmitigated disaster. I have been on plenty of cruises to know what good service is and what to expect, and Crystal simply failed. The reviews convinced us to take this cruise, and I hope this review convinces you to PASS on Crystal. I will not take this ship again. EMBARKATION Went smoothly. Bags delivered promptly. We were not offered anything upon our entrance to the ship - no champagne, no guidance, nothing. WELCOME LUNCH We were served by unenthused, curt waiters. Took ten minutes to get a coffee. The waiter became exasperated after we asked him a third time. An early warning sign. SHIP ITSELF The ship is fairly nice, but somewhat drab. A funeral parlor has more personality than this ship. It sails very smoothly though. DINING The food in the main dining hall was passable at best. Flavorless and uninteresting, with the next days lunch often incorporating the previous evening's dinner. The maitre d' was fine, but the waiters remained detached and uninterested throughout. Service took forever to get any food. The sommeliers were jokes and had no idea what wine they were even serving. The food in the specialty restaurants was excellent, but reservations were quite difficult to get and impossible to alter if need be. The sushi in Silk Road was outstanding, but the maitre d' was beyond awful. He mindblowingly sent my infirm, 82 year old father back to his stateroom because he didn't have a jacket (despite wearing a button-down shirt and tie and suit pants), causing us to lose our places at the sushi bar, even though we were first in line and had waited half an hour. The all-day food at the Bistro was okay, though it is clear the chefs have no clue what they are doing, as the prosciutto was carved in the wrong direction. The fries by the pool are excellent though. STATEROOMS Excellent linens, clean, nice shower, wonderful housekeeping, but very small rooms. Good cable stations on the tv and nice bathrooms. Good wifi throughout the ship. Our safe broke and we had to ask four times for it to get fixed. BARS & LOUNGES Excellent, friendly bartenders, good drinks, passable wine. The "disco" Pulse is the size of an inside stateroom and filled with karaoke. PORT SERVICE No offers of water bottles as we departed (unlike Oceania), despite the hot, humid weather. Crystal shuttles were free at some ports, but cost money at others. The crew had no idea where to direct us as we exited the tenders, a huge problem for the mostly elderly clientele. Despite a few nice features, nothing makes up for the absolutely awful crew and barely passable dining that made this cruise one to forget. SKIP IT.   Read Less
Sail Date September 2013
I have had 4 cruise lines so far, all smaller luxury cruises; Regent, Silver Sea, Seabourne and this time, Crystal. I msut tell yu Crystal was the most disappointing of them all. We took Crustal as we were encourageed by the high ratigns ... Read More
I have had 4 cruise lines so far, all smaller luxury cruises; Regent, Silver Sea, Seabourne and this time, Crystal. I msut tell yu Crystal was the most disappointing of them all. We took Crustal as we were encourageed by the high ratigns the creuise line has been advertising. It was a luxury cruise but the classes, excursions, shows did not meet our expectations but the most disapointing was the fact that we had to line up for getting into sushi bar almost every night for the whole 5 nights but we were tuned away because the demand outnumbered supply every night. It was nice to have Silkroad (Nobu) and Prego premium restauarnts that need to be reserved in advnace but everyone wanted ot dine there instead of the standard restaurants and thus it wsa very difficult to dine where you wanted. So waht happned was a lot of people lined up to get into the restuarant every night and got turend away. Having paid top dolloars and could not dine where you want to dine was not my idea of a luxury cruise line. I do not mind paying for extra $$$ to dine at a premium restaurants but the system at Crystal was totally subjective and it was up to the maitre'd to put some one into the premium restaurant or not. I was told by someone who has taken 14 times of Crystal cruise that he can book anytime any premium restuarant he wants to as that was his priviledge. On eotehr thign taht bothered me the most was the fact that Crystal si owned by the Japanese and the premium restaurant especially Silkroad (Nobu) was discriminatory agaisnt non Japanese passengers. I saw the same Japnese goupr dine there almost every dinnner while the other passengers were givne only one dinner opportunity. If Crystal really wants to be teh top lucury cruise line they need to either increase seatings substantially on teh premium dining options so that the demand and supply kind of balance or charge extra for the premium dinning options so that peopel who want to dine at a premium restarnants can go anytime they want to go by paying extra money. Coming from NYC and having traveled extensively all around the world with many of the Michellen 3 star restuarants around the world, Cruystal's policy of treatign tehir passnegers like street vendros by letting them line up for the restaurants and wait in line for hours was more than absurd. We cruised in 3 couples who traveled extensively together and all of us vowed not to return to Crystal because of this. I also want to rate the excursion Crytal put together, whcih was one of the lowest among the cruise lines we have taken so far. They have charged for every excursion unlike other luxury creuise lines that include their excursions. In addition teh tour gudie we had in St. Petersburg was one of the worst we ever had; all she said was watch your step and cross with caution. The next day we ended up hiring a privat etour guide (not arranged by Crystal) and we had so much fun and infomration about the tour we had taken. Read Less
Sail Date August 2013
Transatlantic, December 2012, marketed by Crystal as Big Band and Ballroom theme. I have no interest in Big Band but chose the cruise because of the Ballroom theme. Having done Transatlantics on Costa and Cunard a year ago, I can compare ... Read More
Transatlantic, December 2012, marketed by Crystal as Big Band and Ballroom theme. I have no interest in Big Band but chose the cruise because of the Ballroom theme. Having done Transatlantics on Costa and Cunard a year ago, I can compare this trip with direct competitors. Although my dancing expertise is International style, I do travel with American groups and am not totally unfamiliar with American style. Food: Food in the MDR was usually excellent, although sometimes only good. Service was professional and efficient, although only really notable for high staff ratios. The MDR operates mostly with traditional fixed seating. I used "dining by reservation", not really open seating as reservations are required. I did not use the specialty restaurants. There is no midnight buffet, waiters bring trays of pizza and snacks to the lounges. Also no evening buffet, instead limited, fixed menu service using the patio furniture beside the pool. It operated 6:30 to 9 PM, but was closed sometimes, notably formal nights. I estimate a premium of $50/day over Costa and $20/day over Cunard is warranted. Cabins: All cabins are outside. AA, A, B and C categories are identical, except that C has a window. The cabins are attractive and well-furnished, but functionally similar to premium balconies on other ships. The bathroom is large enough for a second sink and a "full" (actually 48") tub. Closet space is average. The mattresses were unusually firm, more European-style. Ambiance: Several times, the ship was so quiet, I wondered if it would be literally possible to heart a pin drop. Dress Code: Mostly casual, tending towards "backyard scruffy" during the day. There were many tuxedos in evidence on formal evenings. GLBT: There was only one FOD meeting that I saw, and there did not seem to be many gay couples on the ship. Lecturers: Most interest lectures conflicted with other activities. The ones I was able to attend tended to be a summary of open-source material with little fresh insight- e.g. the Columbus lecture did not mention the controversies engendered by "1421" and "1434", and mentioned encomienda only briefly. Public Rooms: The Serenity has two large venues and was able to cope with having both Big Band and Ballroom themes simultaneously. Palm Court: Rectangular dance floor about 20' x 40' with four unfortunately placed pillars, about 4' in from the edge. The Big Band took about 1/3 the space, and although this was not a Christmas cruise (Hanukkah, actually) there were two trees on the dance floor taking a significant amount of space. They were not removed for several days. Stardust Lounge: Crescent shaped dance floor, usable rectangle about 18' x 36', total area about 25% larger with furniture removed. Avenue Saloon: No dance floor, but a pianist playing popular music; as many as 50 people as late as 1 AM. Crystal Cove: The lobby bar, with a pianist playing mostly "music to snooze by". Disco: Dance floor oval-shaped, about 15' x 12'. Most nights there was nobody there. Dancing: There were perhaps 50 people who seemed to be keen dancers. I do not know how many of them chose the cruise because of the Ballroom theme. The Good: Crystal hired a second dance couple, both couples were well-qualified (American style). Each couple taught one American-style beginner-level class per day. I noted that the rumba class appeared to use the Side Basic from the DVIDA syllabus. They frequently mentioned concepts such as frame, connection, LOD and floorcraft. They also experimented with advanced and International style classes, which were not very successful. There were only a few couples at this level. Although the dance floor in the Stardust lounge is an unfortunate shape, it was not bad for a cruise ship. The Palm Court is also large, but is on an upper deck. Both would be quite acceptable if properly organized. The Bad: Crystal had the professional couples perform a DWTS-type show in the theatre one night, so much time was taken by rehearsals. The house band was a Filipino quintet. They played mostly foxtrots, rumbas (American tempo) and waltzes (mostly too fast). Not bad as an ordinary lounge band, but not a dance band. They had no knowledge of dance tempos- when I asked for a waltz at 90 beats per minute, I was told "we don't know what you're talking about". I am told Filipino bands often learn to play by rote and don't really understand tempo. Crystal booked a 17-piece Big Band orchestra; I have no interest in Big Band. I noticed that the band was only popular for a couple of nights. The Stardust lounge was used as the dancing venue and attracted a steady crowd throughout the cruise. The Ugly: Students in the classes were expected to rotate partners, but did not segregate the women who were serious about learning and actually showed up wearing proper shoes (there were several), from the gawdawful creatures who just wanted to waddle around wiggling their fat butts. Hosts have to put up with that- I don't. I asked about recorded strict tempo music during band breaks, and was flat-out refused; "the Hosts have to take a break and the women will complain if they are not dancing". I was left with the impression there had been no thought of providing strict tempo music and the idea was an annoying imposition. Ambassador Hosts Six allegedly "accomplished ballroom dancers". Based on what I have seen with other groups, I was not impressed. Only one of them could even stand up straight ("frame" in American terminology). One was so bad as to be a horrible example- any woman who would tolerate him is not someone I would want to dance with. I was told that there are normally four hosts, and they usually sit around with nothing to do. Summary. Crystal provides a nice, but over-priced, product. The ambiance definitely tended towards "comatose" rather than "party". There are two lounges with decent dance floors. But if this was the best they can do on a ballroom theme cruise, I would not want to go on a regular cruise without some ironclad guarantees and big penalty clauses. Read Less
Sail Date December 2012
RE: Sailing 8/19/07 Booking 953766 Cruise 7320 G320 10085 , My name is Karen Joyce Baker. I recently sailed on Crystal Cruise Lines ship, Serenity 8/19/07-8/31/07. I am a journalist. As I planned my travels, my intention was to write an ... Read More
RE: Sailing 8/19/07 Booking 953766 Cruise 7320 G320 10085 , My name is Karen Joyce Baker. I recently sailed on Crystal Cruise Lines ship, Serenity 8/19/07-8/31/07. I am a journalist. As I planned my travels, my intention was to write an article for my local paper, about my experiences as a baby boomer with physical disabilities and a wheelchair, traveling in Europe and to Israel by myself. My hope was to encourage others who share similar challenges. My itinerary included a cruise of the Mediterranean on Crystal Cruise Line's ship, Serenity. My reason for choosing Crystal was based on the assurances I received from my travel agent and from the Crystal staff that I would get all the help I would need On arrival in Venice, where I was scheduled to embark on the cruise, I was booked to stay in a Crystal arranged hotel, the Westin Excelsior, for two nights prior to sailing. As part of the package I was to have transportation to the hotel by Starwood. I went to the Starwood office before 7:00PM and found that it was closed. Instead, I was met by three "locals," who spoke very little English and who started to push my chair toward a small boat, telling me it was the only transportation to my hotel. They would not stop pushing me, so I applied the brakes on my wheelchair and yelled for help. Luckily the pier manager came to my rescue. Can you imagine my fear? Because I am vulnerable traveling in a wheelchair, I had paid extra to ensure that I would always be met at airports and transferred safely to my local destinations. The connections in Venice, made in relation to Crystal Cruise Lines, were awful and did not live up to promises. Eventually, after over an hour of waiting, I arrived at the hotel via a large public commuter boat. My feet were very swollen from all the stress and waiting, and the result was that I had to stay in my hotel with my feet elevated for the next 24 hours, losing what opportunity I had to see Venice. Prior to embarking on the Serenity, because I was concerned about the difficulty and safety of shore excursions, I had gone online and downloaded all the excursions and studied them, to determine which excursions would be appropriate for me. When I tried to make a phone appointment with the excursion desk I was ignored and my emails went unanswered. My travel agent got a message stating someone from the excursions would speak to me as soon as I boarded the ship . . . "not to worry." With this in mind, I boarded the ship early for my excursions appointment. We met for about an hour, and went through each excursion. For each trip there was a reason for me not to go: steps, walking too much, no wheelchair accessibility, etc. I am not sure that I could get on a bus (no wheelchair lift of course, but steps about 13" high). Why was no lift provided for me when you were informed I would be traveling with a wheelchair? Why was I told there were excursions for me when there were none? Why did I pay thousands of dollars extra for a cruise which could not accommodate me? Did anyone say "Let's look at these destinations so we can provide assistance for her on and off the ship?" or, "How can we accommodate her?" My first evening meal on the ship, I dressed up, fixed my hair, took extra special time applying my make-up-after all, this was the first time I was going to meet my dinner partners with whom I would share meals for the next 12 days. I had a young man wheel me to the dining room (too far for me to walk from my room). I was anxious to meet my "dinner partners," and guess what: I was seated at a table by myself. I was dumbfounded. There were available places, so if my table was empty, give me a choice: a later seating, other people to dine with, but don't put a single, partially-baled lady at a table by herself her first night on the ship! Screw you Crystal-I wanted to leave and get my money back! The next day I explained to my stewardess, Juliana that I had been in Venice for two days and not seen Venice. The ramp was too difficult for me, the larger tender boat not available, no excursion suitable for me, etc. Juliana said, "It's a sin not to see Venice." She returned with Aries, my Venice guide, who spoke enough English to take me around, and had enough work experience to know how to get there. We had a wonderful afternoon. I see now how this first excursion led me to future trips which I arranged. The next day we were at sea so I had a chance to do some studying. I also asked to be taken around the ship so I could find places on my own. I stopped on Deck 6 mid ship to use the handicap women's toilet Much to my chagrin I could not stand up, the toilet seat was so low, and the bar to my right did not serve me well at all. I had to yell "Help", and my helper had to come into the bathroom and help me off the seat. Now I was looking at going back to my room every time I needed the rest room. For the next excursion I was told that the concierge would help me. The help consisted of my use of a phone. The concierge said he could not advise me on any trips, nor could he help me in any way. He suggested that I would do best using "Goggle" to make my own arrangements. If I needed to confirm by phone or fax I could use the desk phone. If I wanted a crew member to go on an excursion with me to push the wheelchair and assist me, a crew member from the Philippines would be available at a cost of $30.00 per hour. The excursion desk was willing to book me tours for $1200 to $1500 per day, for a private car and guide. After what I spent to book Crystal (about $11,000), I could not afford those costs, so instead I spent $300 for computer online time for the next few days, and went to work, trying to locate a guide and a car, available at such short notice. The gods were with me. How did Crystal help Karen with her excursions? They gave me Ritchie... A young man from the Philippines who had enough English to be pleasant and helpful, His fee was $30.00 per hour, their was no negotiating. I had a helper now all I needed was a guide with an air conditioned car that could accommodate a wheel chair. I spent the next few hours doing research and booking guides for Dubrovnik, Taormina, Sorrento, Rome and Livonia. I was very fortunate ,I had wonderful guides and delightful days.(accept for Rome ) The most congenial guide Mariano Floriento info@pleasantravel.com I booked him for two days. in Sorrento. I was able to have an excursion which I arranged, at each port. My free time was spent on the computer, so I cannot tell about any of the day time events. Read Less
Sail Date August 2007

Top Crystal Serenity Itineraries

Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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