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166 Crystal Serenity Cruise Reviews

Israel has recently become a popular destination for cruise ships. Some ships stop 3 days in Haifa, some stop 1 day in Ashdod followed by 2 more days in Haifa. I and my wife have tried both ways, and I am now reporting on the ... Read More
Israel has recently become a popular destination for cruise ships. Some ships stop 3 days in Haifa, some stop 1 day in Ashdod followed by 2 more days in Haifa. I and my wife have tried both ways, and I am now reporting on the differences. In 2017, we were on the Oceania Marina that started in Athens and ended in Athens, with 3 days in Haifa. That was fairly good, but was tiring and we felt we did not see enough from the big 50-seater coaches. This year we went again, but on the Crystal Serenity, that started in Civitavecchia and ended in Civitavecchia. It first stopped in Ashdod for 1 night, followed by 2 more nights in Haifa. This time we used a private minibus, was more relaxed, and we saw much more. On the Oceania trip, we took group tours on a coach arranged by the ship. We visited Jerusalem on the first day, Masada on the second day, Nazareth and the Galilee on the third day. This was basically satisfactory, but the coach was a 50-seater, and could not go through the narrow old streets to get close to some historical sights. So, we had to view some sights from a distance or from the mountain top. Also, the trips from Haifa to Jerusalem and Masada were separate trips, and each took 4 hours each way, so that was somewhat tiring. On the Crystal trip, we fortunately were with a group of 10 friends. So, we pre-hired a Mini-bus, from the internet, with a professional English-speaking guide, and a qualified driver, for about US $100 per person, per day, which was much cheaper than the ship’s price. This turned out much better, as we were more relaxed, and able to get to many more sights than with the larger coach. This is how we did it. About 4 months before the cruise, we hired a local Israeli touring company from the internet, www.GuidedToursIsrael.com , which proved to be very satisfactory. In the morning and early afternoon of the first day, we visited Jerusalem. In the late afternoon, we visited the northern part of the Dead Sea. The only disadvantage was we had to walk down many steps to get to the water front. In Jerusalem, we saw many sights including: The Western Wall, The Church of the Holy Sepulchre, The Temple Mount with the golden dome, The Dome of the Rock, The Golden Tomb, Tower of David Museum, Garden of Gethsethmane, Jaffa Gate, City of David, King David’s Tomb, and the narrow, cobbled shopping streets of old Jerusalem. On the second day, from Haifa, we visited northern Israel, including Nazareth and the Sea of Galillee. Nazareth is mostly a Muslim city. We were able to go inside the Basilica of the Annunciation, which is a must, and the St. Joseph’s catholic church. We also went to the baptismal site in the Jordan river. On the third day, we went to Tel Aviv, saw the center of the city, the many hotels, government buildings, and also the location where Yitzak Rabin was assassinated, as well as the beaches on the Mediterranean coast, including ancient Roman amphitheater. My advice is, if possible, try to visit Israel on a minibus with a small private group. Peter Fan. Read Less
Sail Date September 2018
I chose this cruise as it is the only one that Crystal do to Israel. Billed as a Holy Lands cruise, it was two weeks of luxury on-board and fascinating tours ashore. This was my 15th cruise on Crystal and, even though none of them have ... Read More
I chose this cruise as it is the only one that Crystal do to Israel. Billed as a Holy Lands cruise, it was two weeks of luxury on-board and fascinating tours ashore. This was my 15th cruise on Crystal and, even though none of them have been perfect, they have all been consistently excellent. There was a lot of negative talk on-board about the upcoming refurbishment in relation to the move from assigned dinner seatings to open dining. I enjoyed a travellers table for eight and we had a variety of interesting "visitors" each night. As a solo cruiser I really hope Crystal will figure out a way to keep this going. I sailed on Symphony in February (not solo) after their dry dock and most of the larger tables had been replaced with tables of two and four - great if you are a couple but not for the many solo travellers or those who like to join a larger table. That aside, the service in the MDR was superb, it always amazes me how they get to know you and your preferences on the first night - another aspect which will I think deteriorate with open seating. I do think that the menus aren't quite what they used to be, there were a few nights where nothing really appealed (and I don't think I am a fussy eater) I really enjoyed Tastes restaurant on the open deck, great for a late breakfast or late lunch. The lectures and most of the evening entertainment was first rate, an aspect I think Crystal have made great improvements to over the years. I also enjoyed the casino, friendly dealers but the new small denomination blackjack rules really favour the house - it was hard to win!! As always, it's the elegance of the ship, the attention and friendliness of staff and the never crowded public spaces which keep me coming back. I have two cruises booked for next May, am looking forward to the dry dock changes and hopefully they will sort out solo travellers for the MDR. Read Less
Sail Date September 2018
We had previously cruised with Crystal in 2014 and 2015 and I was concerned about recent reviews about the Serenity. Our cruise involved ports in the UK, Ireland, Amsterdam and Belgium. I am happy to say that the overall experience ... Read More
We had previously cruised with Crystal in 2014 and 2015 and I was concerned about recent reviews about the Serenity. Our cruise involved ports in the UK, Ireland, Amsterdam and Belgium. I am happy to say that the overall experience concerning service and food was uniformly excellent. We did not experience any significant delays in service in the main dining room or speciality restaurants. Cabin service and service at the Lido buffet and other areas of the ship was excellent. Cruise excursions and featured speakers on the cruise were excellent. The evening entertainment which was a mix of on board entertainment staff or local talent was excellent. We always book a cabin on deck 7 and found ample space and drawers in the cabin. Cabin service was excellent. The staff makes an effort to know the passengers and we were happy to see staff from our previous cruises. We look forward to our next Crystal cruise. Read Less
Sail Date July 2018
We have been Celebrity loyalists (with one Oceania cruise as well), but a Crystal cruise was on my bucket list, so when Crystal offered a sale and the itinerary was appealing, I jumped on it. My husband was skeptical—how could it be ... Read More
We have been Celebrity loyalists (with one Oceania cruise as well), but a Crystal cruise was on my bucket list, so when Crystal offered a sale and the itinerary was appealing, I jumped on it. My husband was skeptical—how could it be worth more than twice what we usually pay for a cruise? Now we know. This was everything I hoped it would be. We always build in an extra day in our flight plans, and it was a good thing we did; our flight from Newark was about ten hours late getting into Marseille. We missed the day of exploring marseille, but didn’t miss the ship. Embarkation at the pier was slower than I expected (we waited maybe 20 minutes to board) but check-in on the ship was quick and easy. After a nice lunch on the aft deck, we went to our cabin a little past 2:00 and were surprised to find our luggage already delivered and on the bed ready for unpacking. Just the first of many instances of superior service. The two areas in which Crystal excels, inour opinion, are service and food. Service was impeccable: our sommelier was the best we’ve ever encountered; our wait team in the dining room was first class; our room steward was great; and every staff person was friendly and helpful. We ordered room service a few times, and were impressed by how timely and gracious the service was. (Love the fact that the coffee table is raised to dining table height and set elegantly even for breakfast.). The food on Serenity was the best we’ve experienced on any ship. The main dining room offerings were varied and consistently excellent; we enjoyed breakfast and lunch dishes at the Lido cafe; but our favorite place for lunch was the grill. Best cheeseburgers ever, according to my husband, and I appreciate the fact that they have a variety of burgers, including salmon and a really tasty veggie burger. We tried both specialty restaurants, which were good but not as good as the main dining room, in our opinion. Oceania may claim to be the foodie line, but we rate Crystal highest in that category. One of the main reasons we like to cruise is that it gives us a chance to dance every night. Serenity has the largest dance floor and nicest dance venue in the Palm Court of any ship we’ve been on. The dance quartet is great; they play exactly the music dancers want to hear. The dance instructors did a wonderful job with dance lessons on sea days. Because we were always in Palm Court, we didn’t experience any of the shows, so can’t comment on those. We did enjoy trivia on sea days and wished they had it more often, and we enjoyed the world affairs speaker. The ambiance of the ship is one of quiet elegance and casual refinement. Fellow passengers are well-traveled, though many we talked to were, like us, on their first Crystal cruise. Guests are better dressed than on the other ships we’ve sailed (a welcome change from the increasingly casual, even sloppy “fashion” that seems ubiquitous these days). We saw no sign that the ship needs to be refurbished, though it is scheduled to be this year. With the exception of Barcelona, the ports on the itinerary were new to us, and we enjoyed all of them. We would have liked longer stops in Gibraltar and Guernsey, which were only half days. We didn’t take any ship excursions, preferring to explore on our own. In all, this was a bucket list cruise worthy of the designation. I only wish we were able to sail on Crystal every year. Read Less
Sail Date May 2018
Have been on several Crystal cruises before, always on the Symphony. First time on the Serenity, first time in each of these ports (Rome, Florence/Pisa, Nice, Barcelona, Ibiza, Monte Carlo). I can't say enough about the service ... Read More
Have been on several Crystal cruises before, always on the Symphony. First time on the Serenity, first time in each of these ports (Rome, Florence/Pisa, Nice, Barcelona, Ibiza, Monte Carlo). I can't say enough about the service on Crystal: not overly fussy, but always attentive, and very personal. The crew seems to love their work, and enjoy working with each other, which makes a pleasant experience all around. There is always so much to do on board: art lessons, bridge classes, enrichment talks, movies, golf lessons. The food in every restaurant is superb. Cabins are comfortable -- we've been on Regent cruises a few times, and their cabins are spectacular. Crystal's cabins are still very nice, though! A wide variety of Crystal-backed excursions, each with in-depth and accurate descriptions. We did some excursions, and also did some exploring on our own. Every port was lovely, and we enjoyed every single adventure. Crystal's customer service and attention to detail is superb. Here's a perfect example: we were tendered in Monte Carlo, requiring the use of the life boats to shuttle folks in and out of the port. In the early afternoon, the wind and rough waters caused a temporary halt to the shuttles, for about 2 hours -- for safety reasons. When we finally got on board the ship, the Captain and about 10 crew men were there to assist, and we were immediately told that Crystal was putting a $50 per person credit into our onboard account, as an apology for missing lunch on board the ship. Everyone who was delayed received the same credit -- without even asking for it! That type of customer care is amazing -- and it builds loyalty. Read Less
Sail Date May 2018
I chose this cruise as a surprise for my wife as it encompassed our actual anniversary. Unfortunately, our travel agent messed it up within 48 hours by emailing my wife the receipt. We had sailed three previous times with Crystal. ... Read More
I chose this cruise as a surprise for my wife as it encompassed our actual anniversary. Unfortunately, our travel agent messed it up within 48 hours by emailing my wife the receipt. We had sailed three previous times with Crystal. This cruise was a 6 day "Getaway" voyage that is really one half of the normal cruise itinerary. We were worried about boarding in the midst of the cruise but those fears were quickly alleviated. Boarding was smooth and we quickly fell into the ship's routine. We were quickly recognized by staff who knew us from previous cruises (Tipping helps!). Service is always 10 out of 10 on Crystal and this cruise did not disappoint. Bar help and dining staff is excellent. We sometimes shy away from buffets or "the feeding trough" as we call it, but Crystal's staff makes the experience pleasant as the staff finds seats, carries food and is quick to refill drinks or clear plates. Our actual anniversary was in Prego where the evening was nothing short of perfect. Prego prepares the best dish I have had on a ship, the Beef Carpachio. We had a Penthouse, the smaller of the 2 but we actually prefer it to the Penthouse Suite with Veranda. The butler was excellent as was the cabin stewardess. The price on this short cruise was acceptable. However, we are finding that Crystal is taking major price increases. We inquired about the 2019 85 day World cruise in the smaller Penthouse. The price quoted was breathtaking and if anything will drive us away from Crystal it will be the pricing. Our opinion is that the Air cruises failed, Crystal is rebuilding both big ships in order to add larger Penthouses and that we are being asked to pay for it. Yes, we could step down to the standard cabins, but Crystal's standard rooms are too small. The closets are not walk in and are stuffed beside the bed, causing closet access and use issues which in turn turn into "marital discord". Our only other beef with Crystal is the lack of an outside bar. Trying and find a ship of any size in the cruise industry where you can't sit at the bar and enjoy a drink and fresh air. Crystal's staff will bring you a drink but it comes from inside. Overall, Crystal provides the best experience in cruising for us. We just hope that they will come to their senses on pricing. Read Less
Sail Date December 2017
6 stars is good for me. We already booked another cruise and after trying almost all cruise companies we feel that Serenity is the ship for us. The ship was in beautiful shape and yet it is going for a major makeover in November 2018 we ... Read More
6 stars is good for me. We already booked another cruise and after trying almost all cruise companies we feel that Serenity is the ship for us. The ship was in beautiful shape and yet it is going for a major makeover in November 2018 we hear. Again the cabin was comfortable with two sinks and shower and bath. Very luxurious furniture and decorations. The room attendant was fabulous and we left her extra tips although this is an all inclusive cruise. There were approximately 900 passengers and lots (600)of crew members to look after the guests The dining experience was absolutely perfect and commended 6 stars. The lectures were of prime quality and up to two or three a day The movies were well chosen according the area where we were at the time of the movie. The waiters and bar tenders were so attentive to and new our preferences after a day or two.. Read Less
Sail Date December 2017
Entertainment,food,accomadation,service fantastic.Could not have better.Cruise at night disembark during the day,great citys visited.One bad experience in the Falklands,on the way to Goose Green our driver stopped the bus,to clean the ... Read More
Entertainment,food,accomadation,service fantastic.Could not have better.Cruise at night disembark during the day,great citys visited.One bad experience in the Falklands,on the way to Goose Green our driver stopped the bus,to clean the windows and never came back,he had a heart attack and died,we were stranded in the middle of the island without communications.The shore excursions were great.Thank goodness not thousands of people not a disgusting floating hotel.The entertainment was fantastic and world class.The talks on the cruise were fantasticThe best cruise we have ever had,and we have cruised on the majority of the large cruise liners,Australia,Carribean,Meditteranian,Mauritious,The far east. The Crystal Serenity was by far the best of all cruises we have been,and certainly recommend the Crystal cruise lines.The Casino was well organised and very professional The prices for the photos were expensive,and we received full DVDs on our whole cruise,which always bring back happy memories and the interesting people we met from all over the world Read Less
Sail Date December 2017
This was our fifth cruise with Crystal and it was wonderful. At first we were a bit wary because Thanksgiving week means families and although there were many aboard, we never encountered an unruly or bratty child the whole time. The only ... Read More
This was our fifth cruise with Crystal and it was wonderful. At first we were a bit wary because Thanksgiving week means families and although there were many aboard, we never encountered an unruly or bratty child the whole time. The only way to explain the Serenity is impeccable service, delicious food, clean ship and wonderful entertainment. The Serenity is the whole deal & once you sail her, you'll keep coming back. Two waitstaff remembered our names from 3 years ago when we had last sailed. That shocked me!!! Our cabin steward was Tatjana and she was okay. I'm pretty sure she was fairly new because she forgot to replenish and some other minor things but when I reminded her, it was there right away. She covered herself by saying, "If there's anything you need, just ask." I requested goose down pillows that were so soft, when my head hit them, my face disappeared!!! The linens were very soft & luxurious as well. The entertainment was very good: one night with James Fox's homage to Billy Joel, a wonderful Broadway singer named Rachel York, the Serenity dancers and of course, Gary, the social director and ventriloquist/comedian who was hysterically funny yet clean. The gym had plenty of machines and they offered spin classes, abs and all kinds of different options to work off those delicious desserts. You could also get individual training sessions. I found the people in the SPA to be very pushy. They were always trying to close a sale. I asked someone for a price on body wash, and she wanted my room number. I said, "Why do you need my room number just to give me a price? Just tell me the price." I'd say when dealing with them, proceed with caution and make sure you know exactly what you're being charged up front. Don't give them any information unless you're buying. The SWANK app for movies did not work on cellphone or I-pads while we were on board. I went to the computer room & they said it was a problem with the vendor. If you wanted to watch a movie, you had to have a laptop. The Serenity library was fully supplied with bestsellers and very recent books. Awesome! Read Less
Sail Date November 2017
Cruise to the Amazon. Two ports changed as a result of hurricane damage. Food equal to any 5 star restaurant and no request considered a problem. Ask for something special today and it is available at tomorrow's meal. Included wine ... Read More
Cruise to the Amazon. Two ports changed as a result of hurricane damage. Food equal to any 5 star restaurant and no request considered a problem. Ask for something special today and it is available at tomorrow's meal. Included wine was reasonable quality- not "two buck chuck". We even delayed departure to await a shipment of fresh seafood and raspberries which required increased speed (translate more fuel) to arrive at the next port on time. Fantastic entertainment and the best lecturers I have ever experienced. Topics to interest everyone with entertaining as well as educational delivery. ACBL bridge every day- including port days.After a day or two, the waiters and bar staff knew everyone's standard request. The pool could not have been refilled with Amazon water (too muddy), but they were able to keep the water clean and pure for the entire duration on the river. We are already booked on more cruises on Crystal and can't wait. Read Less
Sail Date October 2017
We love Crystal and were interested in exploring the Amazon River. For us, this is a once in a lifetime destination both because it is so exotic and because once was great but enough. The Amazon is very hot and humid, and the blast of ... Read More
We love Crystal and were interested in exploring the Amazon River. For us, this is a once in a lifetime destination both because it is so exotic and because once was great but enough. The Amazon is very hot and humid, and the blast of air conditioning was a welcome relief each time we returned to the ship. There is not a whole lot to see from the ship itself, because the river is so wide that we were close to shore only in ports. But the ports were interesting. The jungle hikes were billed as "strenuous" and we were probably more timid than necessary about them. The two "strenuous" activities we did were really not so bad, and we should have done more. They were the most interesting of our excursions -- the Rubber Museum and native village in Manaus and the Jungle Trek in Santarem. Crystal, as usual, did a fantastic job of providing a lot of interesting lectures and on board activities, especially on the sea days. And the food was outstanding. This was a Food and Wine theme cruise, so they added some cooking demonstrations and wine tastings, which were very nice. Crystal really shines in the service department. The crew were very attentive, and quickly learn the names and preferences of the passengers. When my husband walked into his favorite bar, his favorite drink would appear before him by magic. Read Less
Sail Date October 2017
It seems that the Crystal crew seems to always anticipate your needs. They keep the ship spotless. I see them late at night cleaning hall baseboards while on their knees. Food in the regular restaurant is awesome. You don't ... Read More
It seems that the Crystal crew seems to always anticipate your needs. They keep the ship spotless. I see them late at night cleaning hall baseboards while on their knees. Food in the regular restaurant is awesome. You don't normally see JUMBO shrimp, lobster, filet mignon, caviar, crab over and over again on the menu. Nobo's menu in Silk Road specialty restaurant was great as was the menu in Prego's. All those at no extra charge. Drinks and gratuities were included and the drinks were not the normal bar type alcohol. Example for vodka Grey Goose was an option. High quality single malt scotches were also available at no extra charge. If I need to make one constructive comment to them it would be for them to cut down on the salt in soups and sauces and let us add what we need. But then that comment needs to be told to ALL cruise lines. Read Less
Sail Date October 2017
All expectations met on our recent 14 day sailing from Quebec City to FLORIDA. Enjoyed perfect weather, perfect service, amazing food and great enrichment and entertainment The staff was up to the usual high Crystal standards. Ship ... Read More
All expectations met on our recent 14 day sailing from Quebec City to FLORIDA. Enjoyed perfect weather, perfect service, amazing food and great enrichment and entertainment The staff was up to the usual high Crystal standards. Ship is so well designed it feels very special and yet we feel right at home, Initia check in is a breeze, no line ups and lots of help. Front desk staff are helpful and cheerful. We especially love the Palm Court for beautiful vistas and sunsets. Two highlights were the fun evenings in the Aveue Saloon enjoying Perry Grant's fun and funny show. The Bridge lessons were something special. Roseanne Levinson is a patient and entertaining teacher who has tons of patience and great teaching skills. We learned enough basics to feel confident going forward with the game. As always the day we disembark is always sad, hate to leave the ship and the staff - but look forward to next time. Read Less
Sail Date October 2017
Cruised on Crystal Serenity Oct 3 to Oct 13, NYC to Quebec City. Sailing out of NYC at sunset is an experience everyone should have - with the sun setting in back of the Statue of Liberty and then a full moon. Simply amazing! I really ... Read More
Cruised on Crystal Serenity Oct 3 to Oct 13, NYC to Quebec City. Sailing out of NYC at sunset is an experience everyone should have - with the sun setting in back of the Statue of Liberty and then a full moon. Simply amazing! I really miss the leaves turning as I live in the desert. But the colors in Quebec were specular in early October. And Quebec City is an amazing walking town with plenty to see and do. And Crystal is an amazing experience - beautiful, friendly and all inclusive. The cabins even with a veranda are a little small for 2 people but we spent most time in the public areas. We also ate in Nobu sushi bar most nights - Simply amazing food and the chefs are fabulous. Will prepare a meal for you that will far exceed your expectations. Rough seas and winds one night that I truly enjoyed - like being on a roller coaster while cruising. Just love cruising! Read Less
Sail Date October 2017
This cruise was chosen because it was so very special, Northwest Passage; only done last year by Crystal and not to be done again until at least 2020 according to onboard officers/crew. The ship itself was immaculate, easy to maneuver, ... Read More
This cruise was chosen because it was so very special, Northwest Passage; only done last year by Crystal and not to be done again until at least 2020 according to onboard officers/crew. The ship itself was immaculate, easy to maneuver, well laid out. Public rooms were excellent and the onboard computer room was great for help with any cell phone or computer issue. Free Wi-Fi for an hour a day was excellent. I can't even begin to describe this voyage and its route through the most challenging waters of the upper Arctic . At one time we had two ice breakers preceding us for safety. Never felt so secure and safe. The excursions were expensive, and you saw so much from just being on the ship itself. Service was unbelievably superior in every way at every venue. The all inclusive cost included alcohol and I was surprised at the upper shelf liquor including single malt scotches. The lectures were fantastic and always different speakers. They spared no expense in my mind in every way. I had a suite on deck 7 and no balcony but it was very spacious and bathroom was also. Because of the length of cruise, over a month, it was so nice to have washers/dryers/ironing boards available (no charge). The average age seemed to be 75+ but in no way made any difference to the experience. I want to do the Northwest Passage again on Crystal when they finish building a ship specific to the Arctic and Antarctic regions. This is a first class experience and the Northwest Passage was truly an experience and sight I will always remember. Read Less
Sail Date August 2017
It was not for the faint-hearted, but still within the realm of a leisurely cruise. It was not an expedition, despite Crystal trying to make it one, but it is not possible to truly combine luxury with back packing. All and all though ... Read More
It was not for the faint-hearted, but still within the realm of a leisurely cruise. It was not an expedition, despite Crystal trying to make it one, but it is not possible to truly combine luxury with back packing. All and all though Crystal succeeded in providing a platform for some wild shore excursions from a luxury platform. The cost was steep, but once on our way we could see why. Zodiacs and drivers do not come cheap, neither does the British icebreaker, Shackleton, that escorted the Serenity most of the way, nor the four ice-pilots, the special excursion leaders for kayaking, etc. The lectures were plentiful and very high quality. So was the entertainment, mostly above shipboard quality one would expect, and Crystal had done some heroics in resuplying entertainers and provisions in places that did not even have a simple dock. At first we were very apprehensive, did not know what to expect. This was our first cruise with Crystal, the itinerary was the deciding factor, so cannot compare with Crystal people on less adventurous venues. People were friendly, but a bit standoffish. The rather restrictive seating arrangement did not foster wide interaction either. Food was fabulous, well prepared, great selection, daily menus never repeated in 31 days! Specialty restaurants OK, but not above the main dining room. Wine selections marginal. Serving staff exceptional, attentive, knowledgeable, and experienced. Mostly Eastern and Central Europeans, South Africans, and Brazilians, doing a fabulous job. The pastry chef did justice to his Austrian roots. One of us required a serious gluten free diet, and it was readily available without much sacrifice in the choices of dishes. There were some on board who heavily criticized Crystal for exploiting the eskimo villagers visited. This could not be further from the truth. Yes we had visited some people with very limited means, but Crystal did a super job in educating people beforehand, and organizing the tours in a dignified fashion. (This was not the first time a cruise ship visited some poor villages -- how about the Amazon or Indonesian cruises?) The fact is that the visit by the ship probably given a serious economic boost to the locals, asside from the substantial grants given to the communities. Shore excursion team was very good, considering the roughness of the territory. Unfortunately many of the excursions were very expensive. Internet was generous, 1 hr per day, cumulative, but slow. All and all it was an awesome cruise! Read Less
Sail Date August 2017
This was my first cruise in decades, and the first ever for my husband. He was particularly worried about the "people" factor. Suffice it to say, we are converted and cannot wait for our next crystal experience! ... Read More
This was my first cruise in decades, and the first ever for my husband. He was particularly worried about the "people" factor. Suffice it to say, we are converted and cannot wait for our next crystal experience! Accommodations Our room was very nice and roomy enough. We had a balcony which I think is a must. We were traveling with my parents who had the cabin next to use and we were able to open the door between our balconies which allowed us some common space without giving up our privacy. We loved this. I was especially impressed with the bathroom - a double sink and roomy shower. The closet was a good size, room under the beds for luggage, and a stocked refrigerator. Dining We were extremely impressed with the food options and felt that every dinner in the dining room was like a fine dining experience. The dishes were elegant, delicious and well presented. The wine options were really nice as well and people really went out of the way to make sure everyone had their favorite drink. We also really enjoyed the specialty restaurant Prego - the carpaccio was amazing! Silk Road was good but I expected better. I think I would probably opt for the sushi bar next time around. Most mornings were had breakfast at the buffet and the options were comprehensive and of high quality - we especially appreciated all the healthy options. Lunches in the dining room were good but not as stellar as the dinners - although the coconut nut shrimp I had one had was one of my favorite dishes on the trip! We also enjoyed the fancy tea one afternoon and the spread for that was incredible. The bistro always had something available, if you just wanted a bite, and it was a nice area to enjoy an afternoon coffee or tea. Service One word describes the service: exceptional. Our waiters in the main dining room - Nicola and Emir were wonderful - very personable and great at making us feel welcome. Our wine steward Mila knew all our favorites after our second night and had my husband's drink almost as soon as he sat down. We felt like special guests everywhere we went. It was a great feeling. Our cabin attendant Jasmina was wonderful and always friendly and interested in making us as comfortable as possible. The ship The spaces on the ship were comfortable and attractive and spacious enough that everyone could find their spot without being on top of each other. There were lots of areas that looked lovely that I never got to spend time in because I was so busy. I especially loved the Saloon bar. Entertainment There are a lot of options hoping to appeal to a wide range of interests I never got to see a movie but thought the variety was great. The main stage shows were okay - I'm not a fan of singing to pre-recorded music so when that was used I wasn't a fan. The billy Joel show was good -a great lead and well produced. We also loved Perry Grant (who performed nightly in the Saloon) and his extremely unique style. There was a community that formed just from people who enjoyed Perry every night. We also thought the magician Derek Hughes was excellent and were super excited to see Crystal has a relationship with the Magic Castle. It means the quality of magic going forward will be high. My husband thought that much of the evening entertainment, while well-produced, lacked any edge. He would have preferred a nightly band (rock, jazz, blues) in one of the bars that strayed from the smooth lounge music that was ubiquitous on the ship. Activities I'm sorry that I did not have more hours in the day to take advantage of everything offered. I really wanted to take a dance class but never had the time. My dad loved the bridge classes and raved about the teacher on board. Excursions and sites We enjoyed all of our excursions. My husband was especially fond of the the fishing trip in Juneau and felt it was the experience of a lifetime. We also felt the trip to see the Davidson glacier up close was very special. Seeing the glaciers in glacier bay and then the Hubbard glacier were the highlights of the trip. They were spectacular!! The captain steered the ship to make sure everyone had a fantastic view. I would have liked to have at least an idea ahead of time what we would be seeing. I ended up canceling a massage appointment I had been looking forward to because it turned out to be right when we were passing the glaciers in Glacier Bay. I understand that likely the times are tentative due to weather, but I felt there wasn't even an idea given beforehand about what to expect. Perhaps that is my one complaint, it would be helpful to have more information earlier, instead of agendas delivered to cabins in the evening, so we can plan better. For example, if bridge classes are almost always beginners in the morning and intermediate in the afternoons, why not tell us that? or if dance classes almost always happen right after lunch - let people know that. Or that every evening a movie will be shown twice, and then again the next afternoon. For those of us new, it took us days to get the pattern and it would have been helpful to have a sense of this earlier. Overall, our experience was excellent. We can't wait to return. It was wonderful to cruise with family as everyone could do their own thing and meet up for dinner each night to share experiences. Crystal really impressed us at every turn. It's well worth the cost. Read Less
Sail Date August 2017
We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then comes our 20th wedding ... Read More
We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then comes our 20th wedding anniversary and I started the research. Crystal seemed to meet all of our criteria - outstanding dining, great wines, less passengers, and their staterooms. We booked a Penthouse with Verandah and it was worth every penny! Our cabin was HUGE, walk in closet, large bathroom with full size tub, good sized shower, double sinks. I loved the dressing area and make up mirror. The Nespresso coffee machine was a great feature and we used it every day. Our butler Neil was beyond delightful. The service provided on the entire ship (except for the Prego restaurant we visited one night- meh) was nothing but top notch. The hidden gem on this ship is the Tastes restaurant on the Lido desk. Dinner there was fantastic, as was Silk Road. I was never disappointed with the MDR. Their food was outstanding. Service exceptional. I read reviews about the ship needing some care and, yes, there are some things that show a little wear but it wasn't anything horrific as indicated in many reviews. I will say that it's an older crowd and the entertainment is geared towards them as well. The music in the Crystal Cover Bar got a little old but I realize they are appealing to a very affluent and well-traveled clientelle. We didn't care about the entertainment to be quite frank. We enjoyed being together, being on our balcony, dining well and just relaxing. NEVER EVER take an Alaska cruise without visiting the Hubbard Glacier. It's UNREAL! I would do this all over again! Read Less
Sail Date August 2017
First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in advance, and I had ... Read More
First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in advance, and I had forgotten that I had mentioned my birthday, and our anniversary. We were surprised 2 nights after dinner with a celebratory cake for our occasions, and well wishes from the staff. And lovely cards in the cabin, and our names on the daily occasions announcements on the TV. The bouquet of flowers that my husband sent to the cabin for my birthday, was exquisite! It's like the crew and staff are trained to never say no. We started to be careful to say, "Don't go to too much trouble, we were just wondering...." If we didn't start our inquiries this way, our wishes were carried out before we knew what had happened. The food was magnificent everywhere we went, and perfectly portioned. We always felt full, but when we got home, we had only gained a couple of pounds each. We were surprised at our traditional dining, as we were seated at the Assistant Chief Engineer's table. Thanks Samir for the company. What a treat to have an expert at our table to answer all of our cruising questions on the inner workings of our ship! We also enjoyed an invitation to the Captain's quarters for a cocktail. We are sushi lovers, and have never had a sushi experience on any cruise ship as fantastic as Silk Road. Again, if you don't see something you'd normally order at a sushi restaurant, on the menu, be sure to ask. Richie took excellent care of us at Silk Road! We very much enjoyed Tastes, and so much appreciate the Head Waiter fitting us in, after a late return from a shore excursion! At this sitting a huge eagle flew right past us, marvelous! We saw both of the comedians, and loved their shows! We enjoyed the rebroadcasts of the enrichment lectures in our cabin. We even enjoyed the brain teasers available in the library. The Bistro was always a great meeting spot to pick up a cappuccino or wine, and a little snack or fruit. Crystal Shore excursions- Skagway- Glacier Point Wilderness Safari-Loved this excursion! Not too aggressive, but a full day. The guides at the camp were delightful, knowledgeable, and charming. Davidson Glacier was spectacular! And when the boats were a little late picking us up at the camp, the guides went with us to pick wild strawberries. Victoria BC- Butchart Gardens and English Tea- we happened to be there on a very sunny day, and stepping into the gardens was like stepping into a movie. Just stunning everywhere we went. I used 2 of the pictures we took, for screen savers on my phone. So beautiful they don't even look real. They look like a graphic designer's summer dream. Be cautioned, the English Tea is amazing, and the tasty treats are plentiful and very filling. Go hungry, and expect to be full for a long time. Glacier Bay National Park- Once in a lifetime, perfect weather, dazzling! Just poetry. And be advised, soup and sandwiches are served in the Palm Court during the sailing through the park. This is also where the naturalist is stationed. There are neat little decks on the exterior of the Palm Court, where you can take breathtaking photos. I almost found this area too late, glad I caught it in time. In Prince Rupert and Sitka, we had no excursions. We wandered through town. Sitka was neat because there's a little hatchery on the main promenade, and salmon were lined up to spawn. These two ports, we lunched outside on the Lido deck looking over the pretty little towns below. And let me take a moment to let you know how amazing the meals on the Lido can be. We found on all of our visits, something that we wouldn't find on any of our other cruise line experiences, like perfectly cooked filet, or huge boiled prawns. This is not your ordinary buffet! Our cabin was perfect, balcony 8022. Loved the double vanity. The appointments were chic and inviting, from the marble top nightstands, to the plush bedding. Mariya kept us fully stocked with ice and plush towels. Really enjoyed the aft balcony on our deck, especially through Glacier Bay National Park. And the complimentary laundry was so very convenient. Lastly, I can't say how fantastic the all inclusive experience is! We've sailed some other cruise lines with drink packages, that we thought were adequate. But all inclusive is magnificent! It's obvious that when the servers don't have to deal with bookkeeping, that their attention is solely focused on taking care of cruisers. Read Less
Sail Date July 2017
We had wanted to take an Alaskan cruise for several years. We choose Crystal for several reasons. We wanted a round trip out of Vancouver, we wanted a nice ship and we wanted to visit either Glacier Bay or Hubbard Glacier. This Crystal ... Read More
We had wanted to take an Alaskan cruise for several years. We choose Crystal for several reasons. We wanted a round trip out of Vancouver, we wanted a nice ship and we wanted to visit either Glacier Bay or Hubbard Glacier. This Crystal itinerary met all those criteria. We had previously sailed with Seabourn, Oceania and Silver Seas. Up until this cruise Seabourn was our preferred cruise line. Crystal now is the top choice. We still like Seabourn, but the variety of venues on Crystal, because it is a larger ship really was impressive . The passenger count was around 900 and the ship was full, but you never felt crowded. The ship is very well maintained and quite lovely. Embarkation was a breeze. Upon entering the ship an crew member took our small carry on bags and escorted us to check in and then to our stateroom which was ready. Our penthouse verandah suite was beautiful. Very roomy with large closets and large verandah. Our butler Daniel arrived shorty after we did and let us know that he would be happy to take care of any request. We asked, if he could procure a latter seating for dinner and he took care of it. That was the way the rest of the trip went, if we needed help with anything Daniel took care of it. We had butlers on other ships and they usually did not take care of it. Anna was our head housekeeper and she was wonderful. She brought me just right combination of pillows, some soft some firm, that helped me get a good night sleep. The beds were very comfortable. She kept the cabin immaculate and we never knew she was there. Food was very good in every venue. We were delighted by the main dining room, because on Oceania and Silver Seas unless you ate in the specialty restaurants the food was not too good. Service was great thru out the ship, dining pool, spa. If you sail with Crystal there is a wonderful crew member named Benjamin and he works beverage service around the pool, he will know your name by the end of the day and remember it through the whole cruise. Shore excursions were wonderful. We did some whale watching, mushers dog sled and Misty Fjords. All were great, We had wonderful weather so that was a blessing. Glacier Bay was stunning. The captain positioned the ship very close to the glaciers. While we on deck observing the glaciers the staff came around with hot chocolate. I really highly recommend a cruise on Crystal Serenity. We are ready to be cruising with Crystal again. Read Less
Sail Date July 2017
My 4th cruise but first on Crystal Cruise. It will be very hard to cruise on any other line. Pros: Exceptional service. Our PURE room was kept in amazing shape as the attendant must have gone in multiple times throughout the day. So ... Read More
My 4th cruise but first on Crystal Cruise. It will be very hard to cruise on any other line. Pros: Exceptional service. Our PURE room was kept in amazing shape as the attendant must have gone in multiple times throughout the day. So pleasant and welcoming she was. Food is plentiful and clearly labeled. Ask for anything and they seem to have it and will bring it to you without question. Selection, taste and freshness of the food is better than Princess, Carnival and Royal Caribbean in my opinion. No up selling unless it is a very high end booze. I know you pay a premium for a Crystal Cruise but it seems worth it not to be nickle and dimed aboard when you are trying to relax. This includes the gratuities throughout the ship. Smaller ships (1000 people approx) You get to know so many people and very little if no wait times for anything. Entertainment is wonderful. I stopped going to most of the shows on the other lines as it was the same so-so talent teams but on Crystal the regular talent was amazing as was the headliners that they brought in at various stops. Cons:Very hard to find something to complain about but if I had to it would be that the service in the main dining room was very inconsistent depending on the crowd size. The first night was only half full so they set the bar high and it went up and down from there. Food in the dining room is wonderful as it is in the specialty restaurants with the Japanese restaurant being the best of the best Only went to one High tea as the "Mozart Tea" really interested me. While the food and tea were great the only thing that was special was the period costumes the staff wore. The pianist and violinist,played everything from New York New York to Fiddler on the Roof however no Mozart. Will be doing another Crystal cruise as soon as I can.. Read Less
Sail Date July 2017
We have never sailed on a cruise ship but do a lot of sailing on 10-12 passenger catamarans in Europe and Caribbean. Went on this cruise because friends were gong and we always wanted to do an Alaska cruise. We booked a penthouse with ... Read More
We have never sailed on a cruise ship but do a lot of sailing on 10-12 passenger catamarans in Europe and Caribbean. Went on this cruise because friends were gong and we always wanted to do an Alaska cruise. We booked a penthouse with verandah and all our concerns were assuaged. Despite that number of passengers, it never felt crowded. Never any lines. Extremely good about embarking and disembarking - very painless. When we came on the ship, some of the first on, cabin was ready for us, although we decided to have lunch first. My husband has celiac disease and the gluten-free requirement was no problem. Cabin was great and we used our balcony a lot. The sail into Glacier Bay was a highlight with rangers on board to answer questions and plenty of time in the Bay. Food was very good, as were the normal wines served with dinner. It made it so much easier not to have to figure gratuities and pay for drinks, etc. Everything felt very easy and the dress code was very manageable. My husband never needed a tie and I dressed as I would for going out to dinner at home in Houston. We will definitely think about doing a cruise with Crystal again. Read Less
Sail Date July 2017
Wanted a smaller ship - had cruised on Azamara last year and liked the small ship experience. Very pleased with the Crystal experience - food and service were outstanding. So happy we made dinner reservations months in advance - we would ... Read More
Wanted a smaller ship - had cruised on Azamara last year and liked the small ship experience. Very pleased with the Crystal experience - food and service were outstanding. So happy we made dinner reservations months in advance - we would not have been happy if we had to wait on line for the 6:30 (too early) or 8:30 (too late) seating. We were able to get reservations for 7PM - do it early! The only snafu was the Meet and Mingle get together - the invitations were sent to our cabins, but when we all arrived at the designated meeting place, the staff was totally unaware of any get together. They did reschedule for another night, but since that date was near the end of our cruise - we did not attend. Our cabin was 8127 - near the elevators, but we never heard any noise from them - the stateroom was extremely quiet. This verandah cabin was advertised as "slightly obstructed view" - not at all a problem - you had to look down off of your verandah to see the obstruction. Another plus - we had our own somewhat private deck just down the hall at the rear of the ship - made it easy to run from port to starboard when we were cruising the glaciers. Read Less
Sail Date June 2017
As often as we have sailed Crystal Cruises we can honestly say that this entire trip has exceeded our expectations. ​There were several firsts for us including having the grandchildren with us, renewing our wedding vows, and the ... Read More
As often as we have sailed Crystal Cruises we can honestly say that this entire trip has exceeded our expectations. ​There were several firsts for us including having the grandchildren with us, renewing our wedding vows, and the accommodations we had. In the end, the most important component of the trip was being together for ten days with our entire family. The grand children were exceptional. They are children and from-time-to-time they each had their moments but they got over them quickly and did great. We have made many memories which will last a lifetime. Embarkation: Embarkation was both timely and very orderly. We were fortunate that disembarkation of guests from the prior cruise went as well as it did. Special Arrangements - Wedding Renewal Ceremony: We have celebrated special occasions on board in the past such as a 25th wedding anniversary, a birthday and a 60th milestone birthday but this was the first time we made arrangements ahead of time with on board guest services for something like this which was a wedding renewal ceremony. The ceremony and the reception far exceeded our expectations and we appreciate all of the details that went into it. We had a choice of a couple of different packages. We also are very thankful to the Captain r for officiating the ceremony and for so many officers to be there. The Ship: Serenity is fourteen years old. Although not a new vessel it is extremely well maintained and has gone through several changes since it was first launched in 2003. It will receive another makeover in late 2018 when several rooms on Deck 10 will become suites and similar in size to Penthouses and Penthouse Suites. Like a home, everyone has their opinions on what area should be makeover. One area that is not often discussed would be to update the Crystal Cove Lounge recognizing that this is often the first area that most people see on their first visit to the ship and we think first impressions are helpful. The ship is well maintained. Like any ship or hotel even ones that are a couple of years old there are some items where some additional maintenance is needed and likely is already scheduled. We have sailed smaller and larger ships and believe that size does change the overall experience including what can be offered and even the overall intimacy. For us the size of Serenity is perfect for long voyages as it allows a lot of enrichment programs and a diverse set of entertainment to be offered simultaneously. It also provides other amenities that we appreciate including a fitness center with lots of equipment, the two paddle tennis courts and a large wrap-around promenade deck. Although no children's programs were offered on this voyage, one will see programs on many of the summer cruise and during holidays when many children are off from school. Accommodations: In addition to our room, the family was in three rooms. The maximum number of guests in a room is limited to three so we placed Jennifer and Gui in separate rooms with one child in each room. We considered connecting rooms. However, we went with these rooms which did not connect because the were mid-ship. There are some rooms that accommodate three people because they have a pullout couch. We were unsure whether or not Jackson would require a crib by the time we sailed so we took one of these rooms for Eric and family. It was located right between Jennifer and Gui's rooms. We ended up going with cribs for Emma and Jackson and our children said they worked out well as they were sturdy and a really good size for each of the children. If a family of three wants to spend a lot of time in a standard room the downside might be its size. We often take the smallest of the three suites on Serenity with the exception of a few times when we went with the next largest size and that is the room we initially booked. A few months ago we thought that getting the largest of the suites would add to this voyage as it would provide lots more space for getting together with the family for pre-dinner canapés and drinks, enjoying dinners together and having the wedding renewal vow and reception. The room itself did exceed our expectations. Once inside the room it has the look and feel of being in an apartment/condominium. It has several unique features from the ceiling which looks like a ceiling you find on land and not on a ship and the master bathroom and even the shower. Early the nicest shower we have ever used on any ship or any hotel. We made good use of the dining room table which could be expanded to sit six people and sweeten the dining room table and the coffee table we could easily accommodate the family for dinner and/or canapés/drinks. Laundry Rooms: We normally don't cover these facilities but wanted to take a moment to do just that. A few years ago Crystal began to replace laundry machine and dryers on some of the decks including Deck 10 which we usually stay on. They were an improvement to the original machines but we thought that the washing machines had two drawbacks; one was that it didn't display the expected duration and should you want to speed it up or pause it to add something to the wash that was not possible. Deck 11 received a new version of the machines as it upgrade was not done for a few years and we thought these washing machines were better as they displayed the duration and when you checked back you saw the remaining time and they provide a lot of options. We also wanted to note that we find doing your own wash on Crystal ships to be easier then any other ship we have sailed on including other luxury lines. On the other luxury lines the rooms were very small and even if you favor in their ships are smaller they still were much smaller in comparison to Crystal laundry rooms and the actual machines are smaller as well. As a result we found that we brought more clothes on those cruises because to avoid doing the laundry for those reasons. This is not the case on Crystal Cruises where we can take less clothing knowing that we can do the laundry. The accommodations that we had for this cruise included pressing as they do for the other two suites categories. This accommodation included complimentary dry cleaning and laundry. We didn't send the laundry out for various reasons. One is that we don't want to put workout clothes in laundry bags due to the moisture on the clothes and prefer to wash them frequently ourselves and there are some items that we wash that we do not place in the dryer and hang up on plastic hangers we bring from home in the bathroom. This would have left us with only a few items to have laundered and it was just as easy to do them ourselves with the other items. Cuisine The food was as good if not better then ever. The dining room menus were diverse and offered many choices each evening and we thought portion size was terrific. This extended beyond the Crystal Dining Room to other areas where we ate including the Lido Cafe at lunchtime. Although we didn't eat at Silk Road (our children and spouses did) we thoroughly enjoyed the food that we ordered in from that restaurant as we did the Prego Italian Restaurant. In the case of Prego we tried several items we had either never had or hadn't had in year and found thoroughly enjoy each one. We would like to thank the pastry team for creating three wonderful cakes for us and our family starting with the cake at our reception. Entertainment/ Enrichment: Since we had the grandchildren with us and we wanted to spend maximum time with them and the rest of the family we only went to the welcome on board show and to very little enrichment. With that said the entertainment offering continue to expand. Most nights offer two distinct shows or forms of entertainment and each evening live music is played by different musicians in a minimum of three different venues. There are other forms of entertainment including a movie shown two times in the evening and then a third time the following afternoon. The amount of enrichment offered is similar to what you would find on longer cruises. The challenge for the guest on a short cruise with no full sea days is finding time to experience it. Also on a short cruise there will be fewer lecturers and they don't work every day. Shore Excursions: We didn't take any excursions so we can't comment on the excursions for this voyage. Internet: The internet was up almost all of the time and speeds were mostly good. First couple of days seemed the fastest. Fitness Center: We continue to appreciate that the Fitness Center is open 24x7 which is not the case for most land based Fitness Centers nor most at sea. Some classes were offered each day. Keith was surprised that the indoor cycling classes were offered only at 4:00 PM rather then alternating them as they often have done in the past with one in the afternoon followed the next time in the morning. This is something that we will note on the customer survey. Children Sailing On A Luxury Cruise Line: Although there was no formal children's program on this sailing we found that Serenity worked very well for the children. They do have dedicated children's facilities and even without a junior activity director on-board for this sailing our family made use of the facility from time to time. The selection of children's DVD's was terrific. The children enjoyed the ship and sailing on a voyage with plenty of port stops worked out well for them. We can't say enough of how welcoming the Crystal crew was with the children going out of their way to make each of them feel special. We will never forget Head Waiter Augusto stopping by the dining room table to check on the children, Senior Waiter Lylian carrying Emma and showing her off to some of the other waiters, Butler Jijo finding M&M's for them and bringing other snacks to the room that he knew they would enjoy and the professionalism of the two baby sitters who watch the children the night we went to The Vintage Room. There was a children' menu in the dining room that provided a good selection of items for the children at dinner. Of course while we didn't do this one could special orders for them or find other things on the menu which they might enjoy. Vintage Room: We chose to have our own Vintage Room for the family so only the six adults dined one night. We worked with Head Sommelier Tilmar ahead of time to create an evening which would be special for us and most importantly for our children and their spouses. It truly was and everyone enjoyed it. It was fun and also provided a great learning experience for the family. We also wanted to mention flexibility. When we booked the Vintage Room we were unaware that our daughter in-law was pregnant. Once we found out we realized that she wouldn't be able to drink but knew she would still enjoy the experience which she did. There was one seafood item that we requested that for someone pregnant there might be a concern. Our son noticed it as soon as we sat down and we mentioned it to Tilmar and without a hesitation he quickly contacted the chef and a substitute item was made for our daughter in law when it was time for that course. Service: We often say that you can take the newest ship and with the wrong crew the experience could be a disaster. There is a unique culture at Crystal and it is instilled in the crew and translates to service that is delivered professionally at all levels while also being personable and not robot like. Even if this is your first cruise you will find that after a few days that some of the crew begin to learn your names and become familiar with you as you do with them. The bonds that more experienced Crystal Cruisers develop with the crew do not come from one voyage but like all bonds comes in time. For us given the amount of time we have sailed Crystal those bonds are strong and some members of the crew we have known for close to fifteen years. For us they are our Crystal family. The crew is one of the main reasons that our go to cruise lines is Crystal Cruises. As we have said in the past, we will sail on other cruise lines and have done just that based on itinerary. However, if the itinerary that Crystal offers in the time frame we want to sail is what we are looking for we will choose Crystal Cruises over the other lines. Each time we return we have that feeling of being home and enjoy being with our extended Crystal family. On this cruise we spent more time with our "own" family but on other cruises we do spend more time with our "extended" Crystal family. ​The crew was amazing with our own children, their spouses and the grandchildren. They helped out with the grandchildren at dinner and at other times. The stewardesses were terrific not only in our room but in the other three rooms. This was also true in other areas including reception, concierge, crystal society and on board bookings, our butler, the bar team, the waitstaff, the fitness center and in other areas of the ship including the officers and the entertainment/enrichment personnel. For either the entire cruise or a portion of the cruise there were several people from Crystal Cruises corporate office and we were glad to introduce them to our family. ​Collectively we have never experienced the professionalism, warmth and passion on any other cruise line or at any other hotel that comes close to what we have experienced on Crystal Cruises. That is not a knock against other companies because several do a nice job but collectively we have found Crystal works best for us in the levels of service that are offered and the bonding with the crew. Yes, familiarly helps and you don't make complete bonds on one cruise or even a handful of cruises. It's not different then making friendships on land. They develop overtime. Disembarkation: Disembarkation was very orderly. Since Keith had booked private vehicles with each family directly with Crystal Cruises all of this was coordinated by the concierge once we boarded Serenity. Each of the families received a letter from the concierge with our disembarkation package providing additional instruction including what time and location to meet for our private transfer. We were met at the designated time/location and escorted off the ship to the pier in Los Angeles. After collecting luggage, clearing immigration and customs each family was taken to their respective vehicle to the drive to the airport. We have made memories which will last a lifetime on this family get-away including an amazing cruise on Crystal Serenity. For us, Crystal cruises is the cruise line we enjoy the most. Keith Read Less
Sail Date May 2017
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do ... Read More
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do and go far above and beyond to insure a very high level of guest satisfaction. This was our 7th cruise after six in a row with Royal Caribbean......well Crystal is certainly a much different kind of company. I felt the "Crystal Touch" throughout....from the personal greetings at the start of each day right through to the evening turn down service! Highlights: personal touch everywhere on the ship fantastic food with many choices of dining real room service! prompt and high class. premium cocktails at the various wonderful lounges delivered with a smile and a most professional & personable service team. excursion process was the most organized that I have ever enjoyed! No long waits for anything! constant attention to detail and notifications to insure that nothing is missed and the guests are well informed about everything. anything asked of me was positively dealt with and it seems the guest is always right and gets the benefit of any doubt. Interactions with the staff were met with "it's our pleasure...when you need anything, just ask." Suggestions for improvements? Well my wife and I had to dig deep here.... 1. Galaxy theater seating: could use more angle so the folks in front don't block the view from behind. 2. would be nice if one could order food from the beverage servers on the pool deck. 3. Except for when the quartet band (and they were fantastic by the way) played on the pool deck, there was no music. Please allow background tunes on the pool deck speakers. I could go on and on with the highlights...suffice to say I would recommend a cruise aboard the Crystal Serenity for anyone who really enjoys the ship life. They seem to specialize in providing many venues, entertainment and much to do for those at sea days. Be prepared to be pampered and feel like you are among family! Read Less
Sail Date April 2017

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Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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