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289 Crystal Serenity Cruise Reviews

We had a great cruise on the Serenity from Miami to Los Angeles. This was the first leg of the 2020 World Cruise. Food and wine are an important part of cruising for us. We found the food to be very good to excellent with only a couple ... Read More
We had a great cruise on the Serenity from Miami to Los Angeles. This was the first leg of the 2020 World Cruise. Food and wine are an important part of cruising for us. We found the food to be very good to excellent with only a couple exceptions. The included wines were certainly up to the task. The service was great throughout the ship. We received particularly good service from Phil on deck 12 and Alexandra and Cameron in Crystal Cove. George the sommelier in Waterside also gave us good service after a slow start. The enrichment presentations were top notch. Ian Maclachlan and Dick Morgan both gave excellent presentation on the ports and the Panama Canal. Tim Grey was a great technology presenter and also helped my wife with some specific technology questions related to setting up a blog. Bob Ray gave some interesting behind the scenes presentations on The Beatles and The Beach Boys. And Astronaut Scott Kelly was a great bonus speaker. There were a couple presenters that didn’t really appeal to us but given the number of options, we just skipped them. The entertainment was excellent as well. I truly enjoyed Icons in Concert but that music is right in my wheelhouse. Any show ending with Queen is great in my book! Lou Gazzara, Vox Fortura and Rob Proulx, James Fox and his Billy Joel show, and comic John Joseph all put on great shows. We also found that Crystal Cove was our favorite spot for a pre-dinner drink. It was active and we enjoyed the music there more than the Avenue Saloon. especially the violinist, Irina Guskova. Or cabin was 8131, deck 8 aft. It was small compared to others we’ve had on Silversea that are comparable category. There was plenty of drawer space but closet space was tight. The balcony was fine and while it was labeled as slightly limited view, we wouldn’t have noticed if they hadn’t told us. The room temperature was fine and resumed well when we lowered the temperature at night for sleeping. The bed was quite comfortable. The sofa and table were cramped and not really usable. The shower was fine with good temperature and pressure. There was a problem with vibration in the room. The TV vibrated some and we would have to wedge something next to it soften the sound. The closet vibration was harder to solve; the doors would vibrate and the hangers would as well. It wasn’t real loud but a constant low-level presence. We noticed the vibration in Waterside as well, three decks down. We would not book this cabin again due to the vibration. Our stateroom attendant was generally efficient but we saw her infrequently. The muster drill was not well-organized. We checked in and the crew member checked us off the list. Then after all passengers were seated, the called our stateroom number, and we said we were present, and they only called our number once. We thought we were all set, but then we got a note from the captain that they showed we missed the muster and should watch the safety video or we were there, we could ignore his note. Very odd that we checked in twice but they still didn’t have us there. I guess that’s better than marking us present when we absent, but still very odd. More on the food. We ate in all the restaurants at our least once. Waterside: I really liked the pancakes at breakfast. Lunch was good, especially the salmon Caesar salad and the service was good but a couple times a little too leisurely. For dinner, it was not our favorite spot but certainly quite good. The entrees were not always A+, for instance the beef Wellington on the second BTO night was only OK. Jacques at the front desk at Waterside knew our name after one night. That made us feel very welcome. A couple times we were seated in the very back of Waterside though which we didn’t really enjoy. After that I asked not be seated that far back. I realize they need to balance the workload but twice was enough. Churascuria: We ate dinner there once and enjoyed it. However, the way a Brazilian steakhouse works is that you basically have everything on the menu so there was no real reason to go back unless you really loved it. If we were on longer, we might have gone back but once it 15 days was good for us. Supper Club: This was offered only on Black Tie Optional nights. We went on the first night and had the lobster entree. We are from Maine, so we know our lobster and we thought it was a great meal. There is one seating at 6:30 which was a little early for us and you will sit at a table for four. The entertainment during dinner was very good. We didn’t go a second time (you need a reservation) because of the one seating and the tables for four but we are glad we went for one dinner there. Prego: We ate here twice for dinner. Both times the service was very good. My wife ordered a special with pasta and vongole (small clams) that was watery. My carpaccio, mushroom soups in a bread bowl and lasagne were excellent and I was offered (and accepted) limoncello with dessert both times. The second time I repeated the carpaccio and soup they were so good! My wife repeated the mushroom soup as well. Umi Uma: We are not sushi fans but enjoyed this very much as well. We ate there twice. The lobster and rock shrimp tempura were excellent. My wife’s black cod the second night was not up to par. We did not care for the Nobu Chardonnay but there were plenty of other great included options. Silk: We ate twice here for dinner and enjoyed it both times. Thanks to other Cruise Critic members who posted about the pacing and not to order everything at once. We ordered in a two or three installments; the items are very shareable. Service was great again. We also had lunch there a couple times. I really enjoyed the Chinois chicken salad. Terrace Grill: Our go-to embarkation lunch is a burger and a margarita—to us, that marks a separation from non-vacation to vacation! The Terrace Grill did not disappoint on either front. We went back a couple times for a low key lunch, or an ice cream. Nothing fancy but hit the spot. Marketplace: We really enjoyed this location for breakfast and lunch. There was a great variety for both meals. At breakfast , my wife was glad to get blueberries for her oatmeal by asking. The pastries and donuts were not a strong point, but the scrambled eggs and bacon were very good. Bistro: Good to-go coffee and some snacks/pastries in the morning till afternoon. Champagne Lunch: This was an extra fee event. We enjoyed the education about champagne as well as the food. The servings were on the small side and we had a second lunch afterwards, but the event was great. Tilmar the head sommelier did a very nice job. Tea service: We went to this several times. There is a lot of food with the tea service, given that it’s an afternoon meal tea service, and it was good to very good. The Mozart Tea was quite good with a buffet set up and Viennese coffee as an option. Some people have commented on the Asian focus on the food. We noticed it, for instance two of the restaurants focus on Asian cuisine and the Marketplace often had Asian selections as well. However, there are a number of other options every day that are all very good to excellent. Wines: We found the included wines to be very good to excellent. If there was a wine not to our liking, the sommeliers were happy to provide another option. We never had a problem finding a wine we liked. The wine service was quite good except one night in Waterside we were poured a grunerveltliner and told it was a Riesling. We discussed this with the sommelier who took note. We also asked the same sommelier about Rhône wines and he promised to come back but never did. We discussed that lapse with another sommelier after which time the first sommelier was much more attentive. Cocktails: We mostly had wine but I thought the Crystal Martini with a twist was very good. My wife had the drink of the day a few times and enjoyed them. We really liked the vibe in Crystal Cove. We took Crystal excursions in Panama City and Huatulco. We got off in Cabo on our own and the ship couldn’t tender in Nicaragua. Of course, the Panama Canal itself was the star attraction and Crystal did a fabulous job of arranging for narration during the transit and presentations before the transit. The excursion in Panama City probably tried to cover too much but it was very thorough. The Hualtuco excursion was a very nice exposure to rural Mexico. The other passengers were a well-traveled group. Average age was probably around 65-70. Here’s an anecdote. Early on we met a nice gentleman who told me he was retired after 30+ years in the Coast Guard. His traveling companion told my wife he was a retired Admiral! He was too modest to reveal that. A couple days later we struck up a conversation with another gentleman from Maine who said he’d been in the Coast Guard. After more conversation, we learned that the Mainer had served with the Admiral we met the other night! Then they were able to meet and have dinner! I think this exemplifies the wonderful nature of the other passengers. One definite negative was the quality of the internet. I realize we’re on a ship but I also realize it’s 2020. Passengers depend on internet access. At times it was dismal. My wife finally got her work done but uploading photos for Cruise Critic was painful. Overall though, this was an excellent cruise! Both the service and the food and wine were very good to excellent. For us, those are the keys to a great cruise and Crystal succeeded! Read Less
Sail Date January 2020
After 55 cruises, the Crystal Serenity was such a unsatisfactory cruise, we made arrangements to get off the ship in Cabo San Lucas and fly home. Yes we left. This was the first leg of the world cruise and we found it to be a major ... Read More
After 55 cruises, the Crystal Serenity was such a unsatisfactory cruise, we made arrangements to get off the ship in Cabo San Lucas and fly home. Yes we left. This was the first leg of the world cruise and we found it to be a major disappointment. We looked at each other one day, and decided enough was enough and let’s leave. We contacted the concierge and made all the arrangements, got on the tender in Cabo with our luggage and were gone. You are probably wondering how this could happen. Well, let us tell you our feelings about the Crystal Serenity. We had booked this cruise a year in advance and having sailed on the Symphony 10 years ago thought it would be a pleasant experience. We are a well travel couple and in the last 12 months spent a week in Tahiti on the Paul Gauguin and then the St Regis in Bora Bora. In September we did a cruise from Montreal to Newfoundland on the Seabourn Quest. Both of these cruises were very satisfactory and we will be sailing with them in the future. Now on to Crystal. Boarding. We boarded in Miami. It was quick and our cabin 8011 a standard balcony cabin was ready. Our luggage showed up quickly. We remarked how small our cabin was. Not quite 200 sq feet, but we had booked it so that’s what we got. The balcony was nice and had two chairs and a table. Unfortunately most of the time the cushions were wet so we really were not able to use it as much as we would have wanted. There was no fruit, champagne, and I will add no chocolates on the pillows at night. The tiny loveseat in the cabin was not in good repair and when sitting on it one end was sinking in. We nicely ask for a replacement and nothing was done. The next day we ask again not in a pleasant tone, and it was replaced. The mattress was saggy and probably 10 years old. Now you may read about the renovations done to the ship to the tune of $17,000,000. Don’t think for a minute that anything was done to the standard balcony cabins. They were very original. Food: everyone enjoys eating on a cruise, and I must say I honestly could not believe the poor quality food. Everything was overly salty...yes everything. I am convinced that the Chinese Consortium who purchased Crystal have cut costs at every corner. I could not drink enough water. From the beloved Mushroom soup in the Italian restaurant that was inedible due to the sodium, to the bacon at breakfast. There is no way was that made fresh on the ship. I am convinced that the majority of the cooked food was pre-made and sold to Crystal. There was a rumor that they hid the raspberries at the breakfast buffet. I chuckled when I read this so I did a test. I went up and ask the man behind the buffet if there were any raspberries..he looked at me and said to go down a ways and ask the guy there and he would get me some from under the counter. So to keep this short, it was probably the worst food we have had on a cruise ship. Everything about it was prepared on the cheap. I will add that the guys at the Trident Grill could fix an amazing cheeseburger and fries. The Passengers: people were not friendly, did not make eye contact, and were in their own little Crystal world. Most of them were very elderly and only cruised on Crystal and could not believe there were other ships out there that provided a great experience. They were very unsociable except in their little group of friends. The Internet: it was included, but as you know everything that is included is paid for in your all-inclusive fare. To sum it up the speeds were so bad that you could sit and watch a page load. There were those Crystal fans who made excuses for it, but it was unsatisfactory. Shore Excursions: overpriced and very average. Lectures: we did go to the one with Scott Kelly ,the astronaut who spent a year in space. He was very engaging and enjoyable. In summary this was an expensive cruise. We felt like we would just cut our losses and get off, so we did. We stayed four days in Los Cabos and flew home. We call it “making the best out of a bad situation” I personally thing the new ownership has done a disservice to Crystal. Since we have cruised with them previously, I could see the difference and it was not luxury. We will not be cruising Crystal in the future. Update: We received a Certified letter from Crystal Dated March 2, 2020 that we were advised that we were placed on their "Do Not Sail List" Since there never was an issue on the ship, except we requested to leave, it appears this review ruffled a few feathers". Additionally they referenced a booking which we had cancelled for 2021. This was signed by someone in customer service. Read Less
Sail Date January 2020
Too expensive for what you got.food was good, service was good. Shore excursions were expensive and poorly done. Complaints to the excursion desk were blown off. Not much to do on sea days or in down hours. Okay, I have to add more to ... Read More
Too expensive for what you got.food was good, service was good. Shore excursions were expensive and poorly done. Complaints to the excursion desk were blown off. Not much to do on sea days or in down hours. Okay, I have to add more to post. There must be fun things to see on Turks,Antigua and or St Lucia. But we were packed into small Nissan mini buses or rough riding trolleys. Some guides were good,some were poor or even hostile. On St Lucia, our guide referred to each KFC we passed as “Killing Foolish Children.” I have no idea why. Our cabin was very clean room service was fairly quick and good. Table wines served with dinner were okay. Entertainment was meh. Most shows were one third to one half full. Close up magician was good. In my opinion, Princess Cruises was a much better value. Their daily activities were more interesting and much more numerous. Read Less
Sail Date December 2019
Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere ... Read More
Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere is advertised that solo-passengers are welcome , there is a meet & greet party, there are hosts and solo passengers tables....etc. Before my trip I even checked that with an email to Crystal. They re-assured me. Well, nothing whatsoever. This cruise was not even worth a 6. A 3 star cruiseline would have done better. I was very disappointed and complained after a few days at the front desk and spoke to the concierge Mrs Arielle Goldstein. I have chosen for a 6 star cruise, paid for a 6 star cruise (plus a high extra solo passenger fee) and expected 6 star service. Was the atmosphere warm and welcome on the Symphony, on the Serenity it was cold and the crew was obviously not interested in the guests. The Asian crew was friendly, the crew from Eastern Europe was not. Captain and Officers were very present on the Symphony - mixing with the guests - on this ship they were invisible. The Captain's party was planned on an impossible hour and when I entered 15 minutes after startingtime, most people had already left... There was NO meet&greet party for solo passengers.* In the first Reflections was announced that there would be 3x a solo table in a specialty restaurant. Yes, but at 1800 !!! Who wants to dine at 1800 in an empty restaurant on a solo table ?? There was no organization, no hosts at the table, nothing. Anyway, I tried it two times. First time there was one lady, the second time the same lady and a man. A very sad situation and I decided rather to dine alone at a table.... Or dinner in my stateroom? Also roomservice was not an option. Ordering a simple pot of coffee had to be explained several times and ordering a meal in my cabin was not a success: it took 35 minutes instead the promised 20 minutes and the food was cold . The waiter dropped my glass of wine and it took him 25 minutes to bring me a new glass. Anyway, you will understand that I will not choose for Crystal again. I cruised many times with Seabourn, Regent, Oceania and Holland America Line and I am not a complainer but this cruise was far below my expectations . Two last remarks: 1. the food was OK but with cheap(er) ingredients. Nothing really luxury 2. Cabin attendant very friendly but sloppy and not alert to service as I had expected and knew form the Symphony. No good night chocolates anymore? Too expensive? Kind regards, Ellen W * After my complaint, yes they organized a 'solo meet & greet party.' You know when? The evening before disembarkation, (when everybody was packing) Saturday evening at 17.15 ! ?? Read Less
Sail Date December 2019
We went on this cruise to share time with family, to escape cool weather and visit San Juan. We spent 3 days in San Juan, disappointing in these times where counties we have visited have prospered. True there had been a hurricane, but ... Read More
We went on this cruise to share time with family, to escape cool weather and visit San Juan. We spent 3 days in San Juan, disappointing in these times where counties we have visited have prospered. True there had been a hurricane, but very little signs of real growth on their own, just milking what they could get from the US. Overpriced goods and poor food. To us a cruise is measured by three things: 1) ship and Serenity was at least a 7. Embarking was a 10, debarking was a 4. Ship was well maintained, we have sailed it before and really missed the evening buffet. Our suite, was fine. 2) Service, as usual Crystal was a 10. 3) this was our third, and now, after the horrible food, our last. WHAT happened, did a bean counter insist n lowering costs and food was the only option? Rating - 2, compared to prior Crystal, Regent and Oceania cruises. Read Less
Sail Date December 2019
This ship is elegant and the staff are all wonderful. Lounges are delightful. Entertainment is amazing. They even have a magician aboard who entertains groups of only 20 at a time with very clever tricks. Beautiful live music everywhere. ... Read More
This ship is elegant and the staff are all wonderful. Lounges are delightful. Entertainment is amazing. They even have a magician aboard who entertains groups of only 20 at a time with very clever tricks. Beautiful live music everywhere. Cabins are spacious and excellent. The food is to die for. It is the best cruise line we have ever been on and we have been on most. This was not our first time and it will not be our last. We have done over 150 cruises. Crystal is doing everything right. Anyone who complains about the deck chairs being held unfairly or toiletries not being properly displayed in the gift shop should get a life. This is truly a wonderful cruise line in every way. The specialty dining rooms are fantastic. Our favorite was the Japanese dining. The main dining room was also terrific. The Brazilian Churasceria was very different and we loved it also. Read Less
Sail Date December 2019
This was my 60th birthday celebration so we decided to go higher end. We have sailed with Disney with our kids and lately on the newer HAL pinnacle ships. We were overall thrilled with the cruise and are now spoiled. We booked a verandah ... Read More
This was my 60th birthday celebration so we decided to go higher end. We have sailed with Disney with our kids and lately on the newer HAL pinnacle ships. We were overall thrilled with the cruise and are now spoiled. We booked a verandah cabin and were fortunate to be upgraded to a Seabreeze Penthouse with butler. I think the word penthouse was a little over exaggerated although very nice it was basically a larger verandah cabin with nice seating area and larger bathroom not a whole lot bigger than our verandah cabin on HAL Konningsdam earlier this year. The butler was awesome and was unobtrusive however there if you needed him keeping our cabin stocked up on wine, beer, soft drinks, water and snacks. every afternoon around 4pm he brought a selection of cheese, fruit , shrimp cocktail etc. Service on the ship was outstanding and the staff seem genuinely friendly and warm. Not having to sign for drinks, specialty coffees and specialty dining was great. As soon as you sat down in bar or Restaurant they were all over you with a welcome smile. I oversee a high end country club so I feel I am more picky than the average guest and I could find no faults. The food was super impressive even the basic dining room Waterside was outstanding. On HAL only the specialty restaurants were excellent the basic dining room was not that good. Prego , Umi Umi were fantastic, Silk was very good we did not try the Brazilian steakhouse. Pastries and Cappuccino were a welcome mid morning and afternoon pleasure in the Bistro. My wife and I are in our late 50's and were amongst the younger crowd , most guests seemed in their 70's however this did not bother us. Not nearly as much wheelchairs and scooters as on HAL. Entertainment for a smaller ship was excellent and exceeded our expectations, the Broadway themed cruise had a broad variety of shows which we enjoyed. The Stardust Dinner show was fantastic 50's style dinner and dancing with band, singers and dancers. Although we payed more for this cruise by the time you pay gratuities, specialty dining, pressing, internet, drinks and specialty coffees it was not a whole lot more than our recent HAL cruise and far superior. We also enjoy the casino and on this ship not was no smoking unlike the HAL ships which we hated. Overall we loved this cruise and will definitely cruise with Crystal again. Read Less
Sail Date December 2019
We went on this cruise to relax and get a full service treat and in one. This is our 3rd cruise on this ship and we were not disappointed with the room,service or entertainment. I enjoyed the trip because everything you do is paid for and ... Read More
We went on this cruise to relax and get a full service treat and in one. This is our 3rd cruise on this ship and we were not disappointed with the room,service or entertainment. I enjoyed the trip because everything you do is paid for and they don't nickel and dime you for everything . It is nice to order a new drink and if you don;t like it then you can order something else. It is also enjoyable to have internet service in your room and any where on the ship. The casual attire at dinner is a very comfortable way to enjoy the cruise and yet have great dining experiences . The choices for evening meals at 5 different locations is nice to experience and a change of taste at each one. I will book my next cruise on Crystal even if it cost more the experience is worth it . I have travel on over 25 cruise and this by far is the best cruise line. Read Less
Sail Date December 2019
Beautiful ship. Excellent crew. We wanted a holiday getaway. Haven’t been back to Caribbean for many years. Friends highly recommended Crystal so decided to give it a try. This is mostly a ship for people who like food, alcoholic ... Read More
Beautiful ship. Excellent crew. We wanted a holiday getaway. Haven’t been back to Caribbean for many years. Friends highly recommended Crystal so decided to give it a try. This is mostly a ship for people who like food, alcoholic beverages, Bridge, Mah Jongg & computer classes. Short on sports activities. Dining: was rather disappointing. Aside from speciality restaurants, choice is Waterside, the main dining room which could be noisy & chaotic with mixed reviews on the menu and Churrascaria a Brazilian Steakhouse which is very good, part buffet & serves the same food every night. The best is The Bristo which has great coffee & light meals throughout the day & evening. Many days we enjoyed a light lunch here away from the chaos of The Marketplace Prego is excellent, the only speciality restaurant we attended. The Trident Grill serves burgers, hot dogs, sandwiches & is usually very crowded. The ice cream bar is a big hit. Liked the Avenue Saloon. Entertainment: Enjoyed the card magician and the Billy Joel show. Enrichment talks were mixed. Nice movie theater but poor choice of movies. Enjoyed an art class offered on several days. Complementary needlepoint kit offered first day in Palm Court. Wonderful violinist & pianist. Did not use Casino or pool area, small nice library. This back to back cruise was port heavy with only two sea days each leg. Ports: Biggest disappointment Over priced for length of time & quality. Poorly researched by set up person. Feel we wasted our money on most tours. Train trip on St Kitts was very good. Many islands recovering from recent hurricane damage. Loss of agricultural industry has increased tourism business & turned ports into Duty Free tourist shopping areas. Grand Turk had small beach crowded with chairs & umbrellas plus lots of shops. Nelson’s Dockyard on Antigua worth a visit. Service: the highlight for Crystal. Service crew is exceptionally good, friendly & helpful. Captain & Officers not very friendly or assessable Shops: very high end with only jewelry, watches & upscale clothing/accessory shops. Probably will not cruise with Crystal again. Read Less
Sail Date December 2019
My review of our recent back-to-back on the Serenity Caribbean cruise. Let me say we are not new to cruising and usually sail on Oceania (which is not a Luxury line). We chose Crystal this time because the price was right and we ... Read More
My review of our recent back-to-back on the Serenity Caribbean cruise. Let me say we are not new to cruising and usually sail on Oceania (which is not a Luxury line). We chose Crystal this time because the price was right and we wanted to try a different line but not a mainstream mega ship. We are not foodies nor big drinkers. We normally get an Ocean view or balcony on Oceania so we did book an Ocean view on Crystal (C1). Some will not agree with my opinions but that is OK they are MY opinions Some things we liked before even boarding was the fact that you can book Specialty restaurants right after you pay in full, even in the low cabin categories. You can also book excursions and some of the enrichment classes ahead of time if they interest you. Also, you can choose your bed preference and add credit card info for easier embarkation/disembarkation. Pros: Promenade deck where you can walk around the ship Coffee cafe with snacks all day I like that they list the Officers, guest speakers and entertainment on the website ahead of time. For those on the back-to-back in San Juan they offered a complimentary tour with lunch ..a nice touch Embarkation day they have several venues open for lunch They have a place where you can check your carry-ons so you do not have to carry them around until your cabin is ready Pillow menu Terry robe and lighter weight cloth robe Less public announcements Door bell at the cabin with service required button/privacy The brand of tea was very nice Cons: DH having to wear a jacket for 1 black tie only night ..per segment (takes up space when trying to pack light) Many smoking areas allocated for smokers. Even if 1 or 2 people in the area it is uncomfortable for non smokers to enjoy the area of the aft decks Lectures geared to American Politics Entertainment: Comedians. Magic shows and ventriloquists were not what I expected on a “Luxury” line Photographers Not many choices for the included wines No pillow chocolates or night light in the w/c or even an outlet to plug in your own nightlight Not sure if Crystal has figured out open seating or just Crystal cruisers prefer to dine alone or with those they already know People at meals seem to have cell phone or Ipads at the table texting whoever..very distracting to those around them .They should block internet signals in the main dining room and Specialties. Coffee is hit or miss. The Bistro and Prego were the best places to get a cappuccino or good coffee Embarkation day we usually eat before heading to the port. Regulars of Crystal said “oh go early and enjoy lunch in Waterside “. We decided to go and try it. Reality! We got to the port about 12:20 pm were given a boarding group number and sent to a room full of people waiting to board. By about 1:15pm our number was called and we signed in then boarded the ship. We checked our coats and carry on at the desk by reception then we were herded to the elevator to go to Marketplace for lunch. Only the regulars were taken to Waterside. When our cabin was ready we found they had delivered our coats and bag to the room left them on the bed with the door open so anyone could enter. I had my laptop/camera/phone and other important stuff in the bag .. not good for Crystal. I would have preferred to pick up my bag and had hoped it was kept in a secure area until then. Food is subjective but we found most meals were not quality ingredients. No fresh made pasta except one day they had Gnocchi. Afternoon tea they bring a stand of already plated things ..a waste of food IMO. We asked to just order what we like ..NO. Clotted cream for scones in a prepackaged tub and not freshly made and a small jar of jam. Whipped creme for scones??? We never went back ..the Bistro have the same offerings and you can choose just the items you want. In the dining room some of the choices on the menu were just bizarre. eg: Appetizer =1 tiger shrimp cut in 3 pieces with some corn in garlic sauce sprinkled with popcorn ?? Meatloaf as an entree and cabbage rolls another entree? Cheap peasant food and not “luxury”. Marketplace is a very bad layout with food stations staggered. The tables are on one side and sectioned off by screens which impeded the view of guests and wait staff. So many times coming from the table to go to the food station almost running into people or wait staff with trays of drinks/dishes etc. Evening buffet /Brazilian is a farce. You get your hot or cold items then sit and wait for the skewers of meat to be brought to the table. If you want 2 pieces of meat ..NO. You have to wait for that item to come back around. Took us 45 mins to get 2 items .. we gave up and left. We found some things at the Bistro to fill our tummies Prego was good and the offerings were similar to Oceania but some not as good. Silk was interesting but sharing plates were very small. Yes you can order more no problem. Trident Grill for lunch was good. The burgers are huge so we did not have more than one as it would spoiled us for dinner. We need not have worried as dinner was not that good most nights anyway. Grilled cheese sandwiches were nice option to have on a day when you did not want too much to eat. A couple of the production shows were very good and of course Lovena Fox was excellent. A classical pianist did 2 shows and both very good. We did not attend the lectures as they were of no interest to us. I did watch a bit of one on the TV but it was so boring. The pool area was a nightmare. People would be out very early and building their “nests” for the day. The staff did not seem to do anything about the hogging problem until many complaints and then the hogs complained so the staff backed off. Went to the aft decks but because it is for smokers it just stunk back there and always a couple of smokers on each deck. It seems a waste to have the 4 aft deck spaces dedicated to smokers. The artwork when compared to Oceania is tacky and more like Walmart art. Not appealing to the eye at all. The crew: Like all lines it is the front line staff who make the cruise good or bad and the staff were very good, pleasant & eager to please (most of them). Overall the cruise was fine and we did get a discounted rate. The old adage “you get what you pay for “ is true for this cruise experience. We were not Crystalized! Read Less
Sail Date December 2019
This is a mixed review for what should have been a stellar cruise experience .... based on the considerable price per person that was charged. It appears that since the Chinese consortium has taken over this line ( last year ), some things ... Read More
This is a mixed review for what should have been a stellar cruise experience .... based on the considerable price per person that was charged. It appears that since the Chinese consortium has taken over this line ( last year ), some things have changed, perhaps not for the better.  We booked this back this  back-to-back "tres cher" 16 day cruise two years ago. We wanted to try what we thought was more upscale than Oceania cruises which we have enjoyed immensely. Unfortunately, we found that Crystal does not compare to Oceania on several important levels. Overall, while the entertainment on board Serenity was terrific, supported by very good and friendly service, the food was a major disappointment, in many venues including some of the specialty restaurants. Food: The food was consistently overly salty, highly spiced and meats were  tenderized ( we itched hours after a meal that had meat) ... with many dishes "smothered" in sauces that contain five spice, coriander or other distinctively tasting spices. Desserts were particularly disappointing, especially since the Executive chef is Austrian. Sadly, we had very few good meals, morning, noon or night in Waterside ( main dining room). Meats were not top quality cuts, along with very infrequent availability of steak. Fish, was abundant but overtly fishy even for fish that is supposed to be mild. Fruit juices ( just about all) highly watered down, and mixed cocktails lacked proper sweetness or condiments. We tried Mojitos, Pina Collada, Daiquiri's of different flavors, none of which tasted like what you would get in any restaurant. They did, however, make a good Bloody Mary. Wine was abundant. Waterside main dining room always had seating availability and service was superb, except for one disastrous lunch when we had no one to service our table. Except for soups, pasta entrees and bread, which were consistently good, most other dishes were lacking.  We had so few fine dishes, whether it be lunch or dinner that we began to wonder how the reputation of this line still exists? One night I had a rib-eye that was chewy and lacked flavor. Hubby had the Monkfish which was very fishy. Pecan pie that was so dense with pecans that it lacked moisture and was very dry. For  the "reported caliber" of this ship, we expected better.  You would also expect them to have sorbet, which is always available on the upscale ships. Not so, night after night, Sherbet is listed on the menu ... and Sherbet it is.  Salads are usually overly complected with add-ons like cauliflower, peas, chopped beet cubes. Who wants cauliflower in their salad? Homemade Pastas, sauces are indeed a strong suit. Try the fettucini alfredo or carbonara. One night Prego, specialty restaurant,  offered spaghetti ala vongole which was  very good. If I thought the fish was going to be fishy, and did not want the other entrees listed, I usually opted for pasta. We had a very poor meal at the specialty restaurant: UMI, where I ordered the famed "black cod", their signature dish, which was so terribly fishy. I sent it back after taking  a few bites, and got sick afterwards from the small portion I ate. Marketplace turns into Churriscaria  (Brazilian Rodizio) at night, something to which we looked forward. No reservations are possible. You show up, there is no Maitre'D, at the stand where you are greeted by simply a sign that says stay there and wait to be seated. You learn that the Maitre'D  is way around the bend in another part of the restaurant and he cannot see you/vice versa. We waited 10 minutes for someone to show, and finally walked around to other side of the restaurant and was escorted back to where we started and told to sit and wait for a table. We waited 45 minutes and finally were called.  We could see the chaos of this restaurant, as gauchos carrying meat on skewers scurried about, missing tables, walking to other sections, skipping tables who wanted to try what they were carrying.  The funny thing is that this restaurant probably has some of the best food on the ship, in terms of appetizers, meats only one cut of steak -sirloin) and desserts, but is so poorly managed that people get frustrated and leave because of long waits to be seated. This restaurant should have a reservation system. Our advice, get there a few minutes early for the 6:30 PM opening and know that there is a Maitre'D, but he is somewhere else where you can't see him and he can't see you. Note: We tried this restaurant again, during the second week we were on board, and got there a few minutes early. As people came we explained that someone will eventually come and seat them ... and that it is worth waiting for ... Our last night ( of 16 nights) at Waterside main dining room was the pits. Service was terrible, kitchen was slow, and our meals ... Pork Tenderloin, and what was supposed to be whole duck ( came as two small pieces of duck) were both dry and overcooked. Then, we could not believe our eyes as we saw the table next to us get served  Alaskan King Crab - never on any of the menus the two weeks we were on the ship, and Dover sole, served only once in the two weeks. Apparently the ship, will, if you ask  ... make upscale, off - the -menu meals for you, but you have to know to request them, at least a day before. Who knew??? Apparently not many people. Silk specialty restaurant has Chinese food ... sort of dim sum ... dumplings, egg rolls, terrific hot n' sour soup ( ask that they skip the hot oil added on top), other soups, and mini entrees, all in very small portions and share-able. The food was consistently good. You do need a reservation though, and it does not count against the rules of only two specialty restaurants per week. You can also eat late lunch in Silk, from 1 to 3 PM. It has some non-Chinese ( Reuben - awful, greasy, dripping mess), pizza and different Chinese specialties than at night. Prego, overall,  is the star of the specialty restaurants and does a good job with its offerings .... dense mushroom soup baked in a bread mini tureen; good salads, many interesting apps; wide range of entrees ... fish, veal, steak, all order-able with a side of potato,  pasta or polenta. We had superb service from Petar and Marko at this restaurant. There is also Scoops ice cream in Silk restaurant which offers Ben & Jerry's ice cream during limited day hours. Note: the waffle cones are home made, break apart in your hands and taste very "eggy". Stick to the paper cup serving of ice cream. Around the corner is a burger stand, with all the usual sides. They tend to overcook the burgers, so make your request for rarer cooking, firm. We were very surprised at what was not on the menu. All the major cruise lines usually offer, with regularity,  shrimp cocktail in the evenings, as an appetizer. Not so on Serenity. And only once, in 16 days, did they offer Escargot. The lack of upscale appetizers and steak left us feeling that this line is cutting back, yet not representing this in price. Further, by offering overly salty food it is costing the ship a small fortune in drinks since salty food makes you very thirsty! Pool: The pool is small and so shallow that at best you can walk and do a few calisthenics. The pool area has very nice couches, tables. Get one if you can by getting there early. For some strange reason, there are no bathrooms near the pool area and you have to walk all the way to the back of the ship or front to find a bathroom. Two whirlpools are right by the pool. Shopping Shopping is outrageously expensive. Full price++ for Ferrigamo accessories,  very upscale and overpriced brands of jewelry and watches. Even if you have a $1000++ OBC, it will not go far. The last two days they ran a few sales on Brahmin bags, priced close to full retail, only 15% off. Like us, any couples who had large unused shipboard credits were struggling to find useful items to purchase. Entertainment Entertainment is the star of the ship. They have multiple venues for such: Hollywood theater for movies, presentations. Galaxy theater (main theater) for major shows .... Starlight Ballroom for smaller shows. Serenity offers superb singing, dancing, music that rivals any major cruise line. Do not miss the evening shows which are held twice each night. Stardust ballroom, a small, intimate nightclub,  also transforms on formal nights to a "Supper" club.  On two nights we had Comedians who were excellent. John Joseph kept us laughing continuously with his jaded slice of life commentary. The Billy Joel review with Welshman J. Fox who starred in the UK and Broadway Bill Joel plays was terrific. Lovena B. Fox, songstress was also superb .... did justice to Tina Turner's Proud Mary. Computer room: Computer room is also a high point. It is properly staffed during the day, with two experts. It also has 12 very large screen Apple computers for use for passengers that do not bring IPAD.  They worked well and were greatly appreciated. Kudos for having a well supported computer system aboard. Cabin: Our balcony cabin was nicely appointed, but quite small and tight. Only room for a love seat, not full sofa. Bathroom has dual sinks, granite counters. For some insane reason, instead of a walk-in shower, this redesigned ship had a mini-tub-shower. Since the average age of passengers is somewhere around 75, the idea of seniors stepping almost three feet high into a tub and holding on for dear life while showering makes no sense. At least they supplied a rubber mat to prevent slipping. The balcony is small and tight. Here is where Oceania balcony cabins have it all over Crystal. Oceania has spacious balconies, lavish marble bathrooms with both shower and full tub. Embark/Disembark We boarded fairly easily, only waiting 30 minutes to get on board. Disembark was a nightmare. Apparently customs did not clear the ship as expected and getting off the ship was delayed for an hour and a half for everyone? People with early flights were panicking, trying to change their flights. The ship told people to report to Galaxy room ( forward) to sit and wait for their color tag to be called. Because, everything was backed up, there was not enough room in Galaxy, , and so people had to sit and wait elsewhere, and announcements were not being made about exiting by color code. Finally at 10:20 AM, someone came by and verbally told us, "everybody get off the ship". They just wanted us off. Overall, we did not feel we got value for this expensive cruise and probably would not cruise on Crystal again. There is no substitute for fine food that was expected. At best, we got a full notch below good food, certainly not the best possible cuts of meat, fish. Masking food with salt, spices and gravies is not fine dining ... which we expected Read Less
Sail Date December 2019
One of the major reasons was they marketed as a wine and food cruise, and there were only two wine tastings in 12 days. They were very limited to 4 two ounce pours each and that was it. Additionally I would suggest more on board ... Read More
One of the major reasons was they marketed as a wine and food cruise, and there were only two wine tastings in 12 days. They were very limited to 4 two ounce pours each and that was it. Additionally I would suggest more on board activities for port days. Many of us have been to the islands many times and we picked Crystal for the ship. I also feel three evenings of magician entertainment was too much. However, after all is said and done I will definitely be going Crystal again. When you market a cruise as a Wine and Food cruise we expected you to live up to your description. To only have two wine tastings, each with only four two ounce pours is less than a reasonable person would expect. Their specialty restaurants were very good! I would highly recommend dinner in Prego and the late breakfast in the Grill. Those two rooms were lovely with great food and service. Read Less
Sail Date November 2019
We just returned from another fabulous Crystal transatlantic crossing (our 5th) on Crystal Serenity. Crystal seems to just get better every year and a transatlantic crossing is the best way to take advantage of all the ship (and the ... Read More
We just returned from another fabulous Crystal transatlantic crossing (our 5th) on Crystal Serenity. Crystal seems to just get better every year and a transatlantic crossing is the best way to take advantage of all the ship (and the cruiseline) has to offer. With only about 800 people on a good-sized ship, the ship is small enough to seem intimate, but large enough to have multiple activities taking place from early morning to late at night. The ship is beautiful, the food is delicious with many choices and lots of flavor, the all-inclusive amenities are top notch. It is truly a fantastic experience. Many people often ask if the transatlantic crossing is boring or if the seas are rough. We have never had rough seas, and Crystal has so many activities going on that we need to prioritize our activities during the day and seem to be going non-stop from 8am to 1am! A typical day for us is: some kind of fitness in the morning (not always, but we tried!), breakfast, bridge lesson, trivia with our "team" at noon, lunch, dance lesson, duplicate bridge, snack and French press in the Bistro, get ready for dinner and watch the wonderful lectures we missed on our stateroom tv, before dinner drinks in the Crystal Cove, dinner, some kind of great entertainment, dancing with the Tommy Dorsey Big Band and finally listening to great piano in the Avenue Saloon. Whew! Of course, you can do as much or as little as you like. There are art courses, computer classes, movies...probably 4 things happening at once. Or, you can just relax in your stateroom, in the library, or out on deck. The entertainment at night was so varied...there was something for everyone from a violinist or guitarist, to a duo, the Crystal Quartet, the Showband who played Dixieland Jazz one night in the Crystal Cove, and of course the fabulous Tommy Dorsey Orchestra! We did stop in 2 ports - Antigua and St. Thomas (only half the passengers went ashore!) - the real attraction was the ship itself, where we were able to take advantage of all that Crystal has to offer. What a Wonderful World! Read Less
Sail Date November 2019
We really enjoyed the Crystal experience. We had decided to try a luxury cruise as a special treat and are glad we chose Crystal. The Barcelona to Lisbon itinerary was perfect for us and the ship is lovely and well kept. Our stateroom ... Read More
We really enjoyed the Crystal experience. We had decided to try a luxury cruise as a special treat and are glad we chose Crystal. The Barcelona to Lisbon itinerary was perfect for us and the ship is lovely and well kept. Our stateroom was compact, with a nice balcony and a very nice bathroom, with double sinks. The food in the main dining room was wonderful--so good, in fact, that we never even tried to dine in to any of the speciality restaurants. We like to dance and the Crystal Quartet was great. It is nice to find wooden dance floors as so many of the other lines have done away with them. Service was smooth--all the staff was courteous and helpful. We enjoyed the onboard enrichment lectures. Some other lines have turned those into sales opportunities, which really turns us off. We particularly enjoyed was not being subject to a constant barrage of sales pitches from shops and beverage services. We only took one shore excursion--from Malaga to the Alhambra. It was expensive, but worth the money as the guides were great and it included a very nice lunch. Overall, a wonderful cruise and we will be repeat customers for Crystal. Read Less
Sail Date November 2019
In the past 3 years we have sailed with Silversea 4 times, with Regent 3, with Oceania 1 and with Seabourn 2 times. We had heard excellent comments about Crystal when their Mediterranean cruise caught our attention. We booked a penthouse ... Read More
In the past 3 years we have sailed with Silversea 4 times, with Regent 3, with Oceania 1 and with Seabourn 2 times. We had heard excellent comments about Crystal when their Mediterranean cruise caught our attention. We booked a penthouse suite and it was an overwhelming experience. After the other cruise lines we had become familiar with our expectations of Crystal were high, but the Crystal exceeded our expectations by far. For us no other cruise line comes even close. They are simply the best! If you really want to spoil yourself to a cruise of a lifetime, book a penthouse suite on Crystal. Before we left on this cruise we had already booked a cruise with Seabourn in January, but now that we have experienced Crystals Serenity, we are no longer excited to cruise with any other cruise line. Crystal is a whole new experience. Embarking with the penthouse suite ticket is like flying first class, within minutes your are on board, you are accompanied to your suite. All is ready and our luggage was delivered before we had a chance to admire the tastefully designed suite in delightful light colors, wow! We choose to have our lunch not in the main restaurant Waterside but in the Marketplace where a sumptuous buffet awaited us. This was the way to travel. Announcements over the public address system were practically non existent. We always were annoyed by the frequent PA announcements on other lines, too often in a phoney British accent. Soliciting for future cruises was prohibited, if you are interested in future cruises you were of course welcome to so on beard. This all added to a totally relaxed and comfortable and unique cruise experience. The food was divine, there were options for everybody, even for health food nuts like us. Personally we are vegetarians but do eat fish. There was always something new and delicious on the menu. Starting with the amazing breakfast buffet at the Marketplace. The fresh fruit selections, especially mangoes, papaya, pine apple and strawberries were of the highest quality and always perfectly ripe. What a better way to start a day. The lunch buffet at the Marketplace was always a special treat, unfortunately we were mostly on an excursion at lunch time and too often missed the feast. We always had the choice of freshly steamed rice and vegetables. If you prefer the buttered kind, of course that was offered too. After our first nights dinner in the Waterside restaurant, where we were spoilt by the best waiters Raj and Ewa we knew that was going to be our dinner table for the entire cruise. There was absolutely no reason to try a different table we were so much at home. Soon we started talking that this was the only ship so far, where we could imagine to sail into the perpetual sunset. Seriously, instead of moving into an old folks home, why not spending the last years aboard Serenity. We are still talking about it, maybe one of these days. This was the only ship we have ever felt we could sail on forever. Our Med. Cruise had so many interesting landfalls that we couldn't really appreciate all the amenities. One of the great pluses on the Serenity are the possibilities to move and walk a around freely. On deck 7 there is a wide teak deck all around the ship offering the best walking in addition to the possibility to walk on the top deck. There was an internet lounge with iMacs and a differnt lectures could be followed about working with apple computers. Of course internet was free and of a good quality considering the fact that we were on a moving vessel with a satellite link. The entertainment on board was first rate, we missed most of the shows as we were very busy during the days and went to bed early. But our fellow cruisers were enthusiastic about the shows. Often I had watched other people soon falling asleep during lectures, not on board Serenity. The lecturers captured their audience and even you could watch the lectures on live TV in the privacy of your suite, most guests went to the lectures including ourselves to enjoy the lecturers. Ken Walsh, a long time White House correspondent and Dr. Jim Rowe talking about our destinations more than enriched our cruise experience. Booking a Med. Cruise at the end of October is always picking a wild card, the weather can change suddenly and summer just a memory. Still the touristic hot spots during our cruise like Santorini, Sorrento, Rome, Florence, Monaco, Marseille and Barcelona were still extremely crowded by fellow tourists. Still it is more pleasant to experience the world famous sights without the heat of summer but, rainy and cool days are not rare late in the fall. Much too soon our 13 day cruise came to an end, we hated to leave. The disembarking process was so perfectly organised, not one P.A. announcement, no pushing or shoving, just a relaxed walking off the boat and the luggage so cleverly arranged that finding our luggage was so easy. Thank You Crystal. We can't wait to come back. Read Less
Sail Date October 2019
Greetings! I am a former luxury cruise TA and had sailed on Serenity 3 times in a PH, about 12-14 years ago. This is the my first time back as a 'civilian' and first time on Crystal for my husband. Our last 4 cruises have been ... Read More
Greetings! I am a former luxury cruise TA and had sailed on Serenity 3 times in a PH, about 12-14 years ago. This is the my first time back as a 'civilian' and first time on Crystal for my husband. Our last 4 cruises have been NCL, NCL, Cunard, Cunard. Much has changed with Crystal since my last voyages and I had been warned that it 'isn't what you remember' but my expectations were exceeded in almost every way, We had a standard Oceanview on deck 7. Sure we missed a balcony but otherwise the cabin was great. The most outstanding & memorable aspect was the dining. Every single day, no matter where we ate, every meal was great. I don't know how many times one of us would taste something & say "mmm..wow, that's so good" And we're foodies...not easily pleased. I am a pescatarian but I never felt there weren't enough non-meat options for me. All the fish & seafood dishes were wonderful, fresh and creative. My husband did have beef a few time and this in the only time he felt a bit let down. Having had very dismal desserts, pastries etc on our previous cruises, the outstanding desserts on the Serenity were a welcome relief. Kudo's to the Exec Pastry Chef! We dined at every venue for dinner & in order of most liked to least, we would rate them: Prego, Waterside, Umi Uma, Silk, Churrasqueira. We would gladly do all again but pass on the last...not quite up the standards of the others. Prego is wonderful, best menu, best service, a real highlight. The other 'bests' for us were the production shows - top notch singers & dancers, very professional & entertaining. And the guest/space ratio. My husband was so impressed with how much public space vs guests there is on the Serenity. We were never crowded, virtually no lines, always a lovely, calm atmosphere. My 3 top observations: - relaxed dress codes were noticeable since my last Crystal voyages, but I was pleasantly surprised that about 80% of the guests still dress up for dinner...women in cocktail dresses, men in casual office or suits/sport jackets. We dressed up every night but 1 (after a very long day in Florence/Pisa) I love this aspect of cruising and so did most of my fellow pax from the look of things - the service was great, especially the bar & wine stewards... far more attentive than any cruise we've done where alcohol is a revenue maker. At dinner I had to start saying 'no, thanks' with my hand over my wine glass! Too much of a good thing and all that! - I did find that the friendliness of the crew overall may have been a wee bit less than I remember but it was still excellent and I wish I had written down some names to include in the survey sent by Crystal. Definitely some outstanding service by some individuals. Read Less
Sail Date October 2019
We just returned from a seven-day cruise on Serenity in the Adriatic. This was our first cruise on a luxury line after sailing on Disney, Celebrity and Oceania, among others. We really enjoyed the all inclusive format. Service was ... Read More
We just returned from a seven-day cruise on Serenity in the Adriatic. This was our first cruise on a luxury line after sailing on Disney, Celebrity and Oceania, among others. We really enjoyed the all inclusive format. Service was uniformly friendly and helpful, and staff seemed to enjoy their jobs. The ship was beautiful and it did not seem dated or tired. Our B1 verandah cabin was very comfortable, with plenty of storage for clothes and a lot of counter space in the bathroom. We were very happy with the dining options on the ship. Room service breakfasts were delivered quickly and exactly as ordered. Lunch options, including the grill and the salad bar in Marketplace, were very good. The ship had excellent choices for dinner. We absolutely loved Umi Uma (yes, the black cod is as good as they say it is). Our dinners in Churrascuria and Prego were outstanding. Silk was just ok. We enjoyed Waterside but we only had one lunch and one dinner there. We did not attend any shows, but we really enjoyed the atmosphere and the piano player in the Avenue Saloon. We were in port every day and didn't have a chance to spend much time on the ship, so we did not advantage of the enrichment opportunities or activities. The ship has an excellent health club and spa. The hair stylist who blow dried my hair did a great job. A spa treatment was ok, but nothing special. We went on three shore excursions. They were fine, but If I did this itinerary again, I would just visit the ports on my own. Overall, we loved this cruise and hope to return to another Crystal cruise in the future. We also hope to see Crystal add another ocean ship and more 7-8 day itineraries in the near future. Read Less
Sail Date September 2019
We chose this cruise for its itinerary. We were not disappointed. This was our 20th cruise with Crystal and everything was pristine. Embarkation and Disembarkation: Smooth as silk. We arrived at port at 11: 35 and were having lunch ... Read More
We chose this cruise for its itinerary. We were not disappointed. This was our 20th cruise with Crystal and everything was pristine. Embarkation and Disembarkation: Smooth as silk. We arrived at port at 11: 35 and were having lunch by noon. We utilized PCPC and any Crystal cruiser should take advantage of this service. Our disembarkation in Venice was efficient with Crystal personnel assisting at each stage of the process. Dining; Better than ever IMHO. Sauces were perfect and sadly desserts were outstanding. Mains were abundant and included veal, duck, fish, beef, poultry and vegetarian entrees. We dined at Prego ; the world's best carpacio. Silk has done a turnaround and our group of 8 enjoyed new entrees and appetizers. While the service in Waterside was a bit slow at times we felt that there was always an effort to make the dining a great experience. Bar service was terrific. Entertainment: New shows finally. While I find the entertainment geared towards an older generation the shows were well attended. I heard no negative comments.Enrichment was a disappointment as the lecturer as a poor presenter to say the least. The computer classes are geared to novice users. Staff of computer rooms are superb Ports: We tendered a few times but mainly docked. The Crystal shuttle was prompt. We had been in every port except Dubrovnik, and had a private guide (tours by locals) to show us the city. Every port was packed with tourists by the way. Service: The best. The Lido crew always has a smile, and friendly word. The Captain was visible as were many senior crew members. Cabins: A well worn subject as this is the only downfall. Crystal cabins are small by today's standards when compared to other luxury lines. . While very clean they could use a refresher, such as new bed covers. Crystal sent out a note early on asking passengers to let the staff know of any issues so remedies could be initiated. Read Less
Sail Date September 2019
A friend recommended the line, plus the itinerary included ports of interest to me such as Kotor and Debrovnik. I also prefer ships that hold fewer than 1000 guests. Rooms were a bit small but the amenities of the ship easily made up for ... Read More
A friend recommended the line, plus the itinerary included ports of interest to me such as Kotor and Debrovnik. I also prefer ships that hold fewer than 1000 guests. Rooms were a bit small but the amenities of the ship easily made up for it. The shows were fantastic. I especially loved the white extravaganza and the show band. The main bar in the atrium was the perfect place to gather. Though it was billed as a romantic cruise the passengers were by no means all couples. I went with a girlfriend. Her tastes were different from mine so we didn’t do everything together. The bars an lounges and even the casino proved to be highly social. We met so many great people. It wasn’t a party atmosphere but was convivial. I really enjoyed the all inclusive aspect and not having to sign for drinks or figure out how to tip everyone. All restaurants were terrific but be sure to get on the guest website in advance to book them. Otherwise there is a steep fee for booking on board. The Brazilian steakhouse on aft of ship doesn’t have to be reserved. we went there the evening of our Kotor departure. It was magical with mild night and mountains all around and near full moon. An aspect that can’t be controlled is weather and ours that week was perfect. Crystal is masterful at details. We were pier side most of time and it was clear the did their best to time port calls at times when other ships were not in. This made the excursions less hectic and less competitive with thousands of passengers from mega ships. Even on tender ports it was pleasant. I like excursions which we orchestrated separate from the ship, but the ship comfort and service is most important to me. One bit of serendipity was the onboard dance hosts and the amazing quartet. I danced years ago but didn’t know these were embarked. The know swings, tangos, salsa - everything. I was able to validate that I still can dance if I have a good leader. Despite all the amazing food and drink, we walked five files daily on excursions and danced all night! I didn’t gain any weight. We frequented the blackjack tables and learned the “rules” from friendly dealers and we mostly won! Crystal has a fantastic tech lab. We could easily send emails and research. The Moxsrt high tea was a hoot and talent from the piano bar to the violinist in the lobby bar was abundant. Heck I didn’t even get to play paddle tennis. I just couldn’t get it all in. By the way the entry into Venice at noon through the Grand Canal on a gorgeous day with tugs assisting and the magnificent old skyline was absolutely spiritual. I left the ship with a tear in my eye. Read Less
Sail Date September 2019
As a couple we invited a family member to travel with us and Crystal Cruises offered us the trifecta: upscale cruise ship, fabulous itinerary and a single cabin supplement for our family member. We have cruised on HAL, Celebrity & ... Read More
As a couple we invited a family member to travel with us and Crystal Cruises offered us the trifecta: upscale cruise ship, fabulous itinerary and a single cabin supplement for our family member. We have cruised on HAL, Celebrity & Oceana and were not overly fond of the first two and felt that Oceana was an upgrade, but with something still missing. Based on the requirements (premium dining, polished service, big ship amenities, refined decor, uncrowded hushed public areas) that we provided to our travel agent, she highly recommended the Crystal Serenity and she was spot on. Our only concern was that we had read that the fellow passengers skew older (our party was mid- 40s to 60s) and be very clubby. We never once encountered this experience and found the fellow passengers to be very well mannered and inviting. While the dining, overall ship appointments and atmosphere are akin to high end resort experience, what truly sets this cruise line apart is the entire crew's kindness and keen attention to detail. The little things that sometimes go missed (food trays in hallways, incomplete orders....) do not happen on Crystal. It's back to the gym and making our own beds until..... Read Less
Sail Date August 2019
For those interested, here are impressions of a first-time Crystal cruiser on Serenity, comparing our experience mainly with Regent Seven Seas. We’ve also cruised Oceania, Viking Ocean, Azamara and a number of other lines. In summary, ... Read More
For those interested, here are impressions of a first-time Crystal cruiser on Serenity, comparing our experience mainly with Regent Seven Seas. We’ve also cruised Oceania, Viking Ocean, Azamara and a number of other lines. In summary, Crystal wins big on food and service to passengers, and also on public spaces. It loses big to Regent on cabins and included excursions. The food was outstanding. Some of the presentations in the main dining room rivalled dishes we've seen at expensive restaurants ashore. The Japanese restaurant was outstanding and the Brazilian steakhouse was fun. The Chinese restaurant disappointed us and the other Chinese people we talked to. We found it ordinarly; Red Ginger on the larger Oceania ships is far superior. Italian is Italian, although Regent and Oceania do a better job than Crystal of making that experience special. Crystal's service was better than any other line we've cruised on. Speed of dining room service was far better than other lines (except Viking Ocean which is also fast). We could get dinner in an hour to 90 minutes; other lines can take as long as 2 hours. At the breakfast buffet we rarely had to wait more than a minute or two for tea or another cappuccino. Perhaps best of all, in the hour before the start of before breakfast service, the buffet room was open to passengers. I could sit down and get coffee and whatever food was already out. On other lines I have stood outside with my nose pressed against locked doors until the stroke of 7 am. This speaks loudly of a cruise line that prioritizes the passenger experience, more so than Regent despite its slightly higher crew ratios. Cabin service was also great. I mentioned a non-adjustable showerhead to our attendant. Although I accepted that it was normal, the next time we got back to our cabin it had been replaced with a newer model. I would never have considered Crystal had it not relaxed the dress code a few years back. There are still occasional formal nights, so I had to pack a dinner jacket for the first time in some 15 years. The code is “dark suit and tie” but many of us wore a sport coat or blazer with tie. On our next Crystal cruise I may well leave the jacket home and forego the main dining room on formal nights. What we really missed from Regent were the larger cabins and the included shore excursions. One of the best things about Regent is that almost all shore excursions are included at no extra charge. Beyond the price-value equation, this provides a wonderful flexibility and relief from stress. Money isn’t a constant consideration in planning shore activities. If we get up in the morning and feel like skipping a tour, we just do. Last-minute changes are almost always available. In contrast, I thought Crystal’s shore excursions were overpriced and usually quite short. For the first time ever on an ocean cruise, we didn’t take any of them. Crystal’s ships were built in the early 2000's and our cabin reflected that. Although Serenity was remodeled late last year, I understand that our deck 9 and those below did not get much in the way of cabin upgrades, except for a large screen TV. We had a bathtub with a cloth shower curtain. Our 265 sq. ft. (including veranda) cabin was miniscule compared to Regent’s minimum 356 sq. ft. All Regent cabins have verandas; some cabins on Serenity only have fixed windows. We are used to 30-42,000 ton 600 passenger ships. Serenity is 69,000 tons and 980 passengers, and with the small cabins it makes sense that public spaces are larger and there are more of them. Shipwide wifi was upgraded lat year, and easier to use than other lines - no sharing of an account and rarely necessary to re-login. Finally, as to price, those comparing Crystal with Regent should keep in mind that Regent prices include business-class airfare, almost all shore excursions, and often a pre- or post-cruise stay. The air and pre/post-cruise can be declined for a credit which lowers Regent’s prices dramatically. However, those who prefer to make their own shore excursion arrangements will not benefit from Regent’s included tours. We will add Crystal to the list of lines whose itineraries we inspect for possible future cruises. Read Less
Sail Date July 2019
We thought we booked the same line we took on another cruise, but it turned out to be the Crystal Serenity, which was even better. The staff were happy, which we like because it means the company treats them well, then they treated us ... Read More
We thought we booked the same line we took on another cruise, but it turned out to be the Crystal Serenity, which was even better. The staff were happy, which we like because it means the company treats them well, then they treated us very well. We liked the way every time we sat down, whether it was in the central lounge on Deck 5 or the Forward lounge on Deck 12, there was someone approaching us to ask if there was anything they could get for us. It was called an "amenity" cruise, and it was indeed. We were treated extremely well from the time we arrived at the ship, throughout the cruise, and when we left to go home. The food was fabulous, the prosecco, chamboard cocktails and wine flowed freely, and there were light activity shore excursions that I could enjoy. Crystal is definitely now my favorite cruise line, and I hope we can take another cruise with this line soon. Having talked with others who have taken other cruise lines to the same locations, I find that the fact that Crystal allows you to take as many or as few shore excursions, but only pay for the ones you take, is an advantage. As my ability to walk decreases, I would take fewer shore excursions, but would enjoy every bit of the cruise as much or more than I did this time. Read Less
Sail Date July 2019
We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The ... Read More
We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The check in was seamless. Our butler and cabin attendants, Jose and Lydia, were the best!!!! You could not find anything lacking in their lovely demeanor and commitment to our well being. The first two days we were in Copenhagen. The weather was less than attractive, rainy and overcast, but the city's personality shown through. The Danes are a wonderful people, very conscious of the environment, very hygge, the perfect city to start the cruise. The second port in Germany was kind of a bust. The town was ‘eh’. It is a nice little seaside town in Northern Germany. We took a long walk into town along a boardwalk filled with German tourists. English was rather sketchy. I recommend getting off the main tourist area and walking into town. They have a lovely church square and a sweet little park that the local use. Day 4 was the day at Sea and Formal Night. The cruise seemed very casual. Less than half the men was saw adhered to Crystal Casual or the Semi Formal attire. We had dinner in the dining room which is where our problems started. My husband was the first to succumb to the norovirus the morning of day 5. I will not subject you to the details, but suffice it to say it was extremely unpleasant. The medical team admonished him for not washing his hands enough, and he was quarantined leaving me to go to a lower floor overnight. His poor health lasted two days missing Helsinki and one day in St. Petersburg. I succumbed the 2nd day in St. Petersburg missing St. Petersburg and Tallin. I did not expect to find the Norovirus in such a high end cruise. I don’t have an official count but the ship has seemed very quiet and the medical center was very busy both days we visited. An airborne food disease is not the ‘fault’ of guests. It is the responsibility of the ship to provide a clean and disenfected environment. The first evening aboard the ship I witness tissue on the ground on the 11 floor, trash left in a stairwell to the work out room and napkins in the elevator. Really! On a Crystal ship! We have sailed on 17 different cruise ships since 1991 and this is the first time we have encountered the Norovirus. As far as other aspects of Crystal, I have yet to find a barista on board at least at the Marketplace that can make a decent cappuccino. How can you call yourself a luxury cruise line when the coffee station cannot make cappuccinos and don’t use the proper size cup to get the ingredients correct. I don’t drink alcohol but I do love my mocha and cappuccinos. Sorry to say, I have not had a decent one since we left the d’Angleterre hotel in Copenhagen. Excursion desk. My question is this, how can I purchase my ticket to the Russian ballet 5 months in advance and be seated with the crew, when someone who bought their ticket for the excursion a couple of hours before the show had tickets in the second row. Also, did I mention we purchased penthouse suite? That just did not make sense to me☹️. Also, you need better excursions. The company that took us to Spilled Blood in St. Petersburg also took us to a place to purchase souvenirs. On another day a private guide we arranged to use to a souvenir shop and the items were 40-50% less. Beware! I thought the service staff was great. Crystal society rep was less than lack luster, I approached while my husband was in the room, he was getting up to join his friend at the Cruise Sale desk. I stopped him to tell him what was going on, he did not ask me sit just let me talk to him in an open lobby, and immediately joined his friend when I was finished talking. I don’t like to say never, but after having travelled on the Espirit, I will not ever take another voyage on Crystal Serenity. Read Less
Sail Date July 2019
I did not know whether to title this review “The Last Cruise” or “The $22,000 Colds.” As much as we like Crystal, in 2018 I had booked a cruise on Pro-Iceland for a 7-day cruise of just Iceland. But in April I was in hospital ... Read More
I did not know whether to title this review “The Last Cruise” or “The $22,000 Colds.” As much as we like Crystal, in 2018 I had booked a cruise on Pro-Iceland for a 7-day cruise of just Iceland. But in April I was in hospital with heart problems and we cancelled the cruise and got all of our money refunded from our travel agent David Butterfield of All Cruise Travel in California. By late summer of 2018 I was feeling much better and we booked the Iceland-northern Norway cruise on the Crystal Serenity for 2019. Unfortunately by February I had more heart problems and was back in the hospital for 45 days and three operations. But, damn it; we were not canceling the 2019 vacation. It turned out I should have stayed at home, The cruise was Reykjavik to Copenhagen over 17 days. We had two prior cruises on the Crystal Symphony that were great. Getting There: We love Icelandair! It is the only airline we can afford to fly first class on (they call it Saga Class), but getting a flight from St. Louis to a city served by Icelandair can be a problem. You have to get your baggage after your domestic connecting flight and recheck it. We went through Chicago this year, which was a bit of a mistake. The International Terminal is nowhere close to any another terminal, requiring a bus ride across the airport complex. We were delayed two hours for a 45-minute flight because they had to replace a seat (apparently there was a human discharge.) Once in Chicago things were a little smoother, with one exception. I left an “Andy Carpenter” mystery novel by David Rosenfeld that I was in the middle of on a luggage cart stand. The flight to Reykjavik was great and in fact one of the flight attendants was on our Iceland Air flight in 2006. She did not appear to have changed a bit in 13 years. There was a free large bus from the airport to the dock. This is where I frist discovered I would be having problems. The long walk to the bus showed my heart was still having issues. I had to stop about every 100 feet to catch my breath caused by my heart beating too fast. I had left instructions that if I die on this vacation to give my body to a medical school in Reykjavik or Oslo and save the shipping costs back to the U.S. THE SHIP AND THE CRUISE: The unusual: There was a long line to get onto the ship. It was outside and there was a cold wind blowing with drizzle. This was unusual for us as past Crystal Cruise there were no lines. The Usual: Since Crystal is “an all inclusive” line I have referred to it as the “Cruise Line for Alcoholics.” Passengers were met at check-in by staffers holding trays of glasses of Champagne. Once on board check-in was very fast and efficient. The Stateroom: We got what we paid for even if it was about $7,500 a person for 17 days. The stateroom was small. The only chair in the room was a desk chair. The sofa was narrow and low to the ground with a vinyl covering. You had a tendency to slide off of it. Unlike the beds on the Symphony which had firm mattresses, the bed had a soft uncomfortable mattress and the cruise was for 17-days. If you are in colder climates dry hair is a must and there were two hairdryers, one in the bathroom and the other by the desk. Since our last Crystal cruise they added large screen TVs. There was no disk player in the TVs to play DVDs or music on CDs. However the new large screen TVs came with a selection of downloads that included 84 movies, TV shows and several hundred music selections. The bathroom was nice with a couple exceptions. There was not a walk-in shower but a high wall bath tub/shower combination. The tub was short. Since most people on Crystal are going to be older, this creates two problems. It is difficult for people with knee and hip problems stepping over the high wall of the bathtub. It also seems that the tub was so small it would be difficult to get in and out of it unless you are 5-foot-1 or smaller. A walk-in shower would still need a higher lip, since the drain is slow during peak hours of use, but it would better than the tub. The other areas of concern was that they could use another “grab bar” in the shower and one next to the toilet seat, which like all other seats on the ship is low. THE FOOD: As usual the Crystal food was better than I have had on any other cruise line. There was one exception. One night in the main dining room T-Bone steak was on the menu. My steak was so tough that you could not cut it with steak knife. This was not an isolated bad piece of meat. Diners at other table had the same problem. If you could cut off a piece you ran the risk of choking on it. WHAT? They did have Beef Stroganoff on the menu. I didn’t look closely to the menu since everyone knows Beef Stroganoff is served on noodles. Everyone knows that except the chef and cooks on the Serenity where it is served on rice. The Main Dining Room: It is named the Waterside. As usual there were no lines or long waits to be seated. Service was very efficient but not rushed. My wife had a favorite waiter and we sat in his section on most nights. This was good as I did not have to feel guilty about not leaving a dozen waiters a tip, I could simply leave one large tip at the end of the cruise on our ship’s account for one waiter. Beyond the call: All the desserts were good depending what you like. My wife asked a question if they ever had Strawberry/Rhubarb pie. They don’t, however a maitre told her to come back the next night as he would have one especially baked for her. They did and she said it was very good (I’m not eating rhubarb on a bet.). The same thing happened at the Palm Court bar on the 12th level. I was easy as I always wanted a Coke or a Dr. Pepper. But my wife enjoys mixed drinks. One night she ordered a “Bee’s Knees” cocktail. The staff was unfamiliar with the drink. But the bartender looked it up on the internet and the next afternoon she was served a Bee’s Knees. The specialty restaurants: These were all good, plus they had a few items on the menu that were not part of the specialty dishes for spouses who hated the normal specialty items. At the Silk, a Chinese restaurant I was disappointed they did not have my favorite “Lo Mein” on the menu, but I was well aware that “Lo Mein” is not really Chinese, but something sold at American Chinese restaurants. Bistro: We would often skip the traditional breakfast and go to the Bistro on Deck 6 for fresh fruit and muffins. At night we would often skip dessert in a dining room and go to the Bistro where they had a number of desserts for you to pick from including chocolate covered strawberries and chocolate truffles (I started with 3-truffles a night and by the end of the cruise was downing six.) plus desserts in cups such as Crème Boule. ENTERTAINMENT: Dan Davies in the Piano Bar, The American Saloon, isn’t American but is an Australian. He also was the best entertainment on the ship. He was funny and showed signs of being a very good jazz pianist. He won’t be selling any CDs of his vocals, but still he was worth several trips to his venue. The majority of the passengers got sick with colds and sore throats Dan was not an exception, but his piano work was so good on the nights he could not sing it was still very entertaining. The passengers’ requests were a problem. People should realize the piano bar guys hate playing the Piano Man and My Way. It didn’t stop the passengers from requesting them and Dan reluctantly playing them. There were two comics on this cruise, both British entertainers. One was very good and the other was barely “OK.” On July 4, a British female singer with a number of performances in shows in London’s West End was the featured entertainer. On the program it stated there would be patriotic 4th of July songs for the Americans. I thought it was odd that a Brit would be singing songs reference a war that King George III lost. My worries disappeared when the only song she sang was “When the Saints go Marching In” which has nothing to do with American Independence and is most associated with New Orleans which belonged to the French until 1804, The Crystal Quartet was a group of musicians from the Philippines. They performed music from the American Songbook and pop tunes through the 1980s. They usually played in the Palm Court on the 12th floor. This is also where the ships male dancers, the Ambassadors, who danced with single women or wives whose husbands could not dance, were found on most nights. You could detect a slight accent of the female singer, with one exception. When she would sing songs made famous in the 1950s by the “Singing Rage Patty Page” she sounded just like her. TORTURING OLD PEOPLE: Just like in the cabins, in the bars and lounges all the chairs were extremely low to the floor. In the Palm Court there were four high back chairs that were actually off the floor and they were always occupied. Older people getting up from all the other furniture sounded like a Rice Krispies commercial, “Snap, Crackle and Pop” coming from people’s knees. THE CON: One lecture on the ship was “The History of the Swiss Watch.” The lecture was not by a nice person from Switzerland but by a Brazilian, who happened the run the ship’s “Watch Shop.” He handed out raffle tickets to people attending, but the winner was not announced at the end of his talk in the movie theater. You had to follow him to the Watch Store where he would draw the winning ticket for a small gift certificate. I did not follow him to the store. I felt I was being scammed and walked in the opposite direction. THE DIRT COVE: On thing that really amazed me was that for a ship that was in dry dock for an allegedly complete interior overhaul, was how filthy the white chairs in the Crystal Cove. These were covered in dirt and it is hard to believe that staff was not aware of their condition. This is one of the higher priced cruise ships in the world. You would expect the furniture to be clean. HIGH MARKS: Chief Concierge Marco Juen from Germany went out in the rain and got us a taxi to standby when we simply asked if there were any cabs available while the ship was docked in Tromso, Norway. Juen told us to have a seat. We thought he was going to make a call. Instead he went off the ship and retuned in 10-minutes, wet and telling us there was a cab waiting for us. MOST POPULAR GUY: That would be the guy manning the Scoops Ice Cream bar from noon to 6pm on the 12th level next to the Trident Grill. This guy was serving up Ben and Jerry’s and soft serve for six hours straight, often getting unusual requests to mix the flavors in half or quarter scoops. Regardless how busy he was and how stupid the request was, he always had a smile on his face. FREE: This was the first time on a cruise ship where the computer/internet service was completely free. The ship had a computer room with at least 12 computers available for passengers. Several other computers had leading newspapers’ online editions at no charge. SYMPHONY VS SERENITY: While we found almost everything on the Serenity to be very nice, we preferred the Symphony. Everyone we spoke to who had been on both ships said the same thing. TOURS: My wife and I often differ on places to see. I like to see where people live and styles of houses. She likes to go to where the tour busses are going to famous locations. To handle this dilemma we try to find a taxi that will give us an hourly rate. On this cruise we found that the taxi was often cheaper than the ship’s tour bus trips. The only problem was in some smaller towns there were no taxis to hire. The last full day of the trip was in Copenhagen. The ship offered a free shuttle bus into downtown Copenhagen. It was about a 30-minute ride one-way. It was a rainy day and they rain increased when we got downtown. We just stayed on the shuttle bus and went back to the ship. We got a free 1-hour tour of Copenhagen, a city we had been to before and spent lots of time on a sunny day seeing the tourist sites. WEATHER: Iceland was relatively warm with temps around 54f. In the Norway towns north of the Arctic Circle there were July days where the temperature was near freezing with a combination of drizzle and snow. THE COUGH AND SNEEZE: By the end of this cruise at least half the passengers were coughing and sneezing. Both my wife and I went to the Ships Medical Center. We knew better than to rack up a big bill by seeing the doctor. Instead nurses gave us cold medicines that were very reasonably priced. My wife was in bed for three days on the ship and a week after our return. I was carrying a wash cloth to cough into while on the ship. Counting the cost of the cruise, airfare and other transportation, plus the dog sitter back home our total cost was around $22,000 and perhaps in years to come the biggest memory with be the cough and cold. DEPARTURE: My wife had signed up for the shuttle bus from the dock to the airport. On our last full day on the ship we learned that a taxi to the airport was the same price as the bus or cheaper. Marco Juen at the Concierge Desk had no problem cancelling the bus. We were then able to reserve a taxi with someone from Copenhagen’s Tourist Bureau who was on the ship. It turned out the taxi fare was cheaper than the bus. Read Less
Sail Date June 2019
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable ... Read More
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable service, cuisine, facilities, entertainment- there cannot be a better cruise line than this. I am a customer service expert, so I have high standards and Crystal surpassed every expectation. Every single item of cuisine at every single meal or snack was exceptional. They even had a wonderful variety of sugar-free and gluten-free treats which were most welcome for those of us with dietary restrictions. The staff handled all that with ease and a smile. Every single staff member from the gangplank to the crew to the waiters to the stewardesses were delightful and the best you will ever experience. Really marvelous service. The entertainment was way beyond what I was expecting, and there were informative lectures and movies, and so much more. They even had the astronaut who rescued the Hubble Space Telescope giving talks. Very impressive. They imported a number of special guests performers, and the in-house artists were all world class too. The excursions, while expensive, and extra, were ll top notch and absolutely beautiful. The fjords are astonishing and spectacular. The ship has been nicely refurbished and is spacious, bursting with every possible amenity, planet of space. There is so much to do, or not do, that every taste will be satisfied. The spa and fitness center were excellent and spacious. The cabin was ample and the double sink in its bathroom was a nice touch. the bathroom was sizable, and I could even stand up n the show and in 99% of the ship even though I am 6'-8"/203cm tall. We loved having a verandah and could have sat out there all day and never left and been very happy (thanks to the free and wonderful room service). Of course, there was some internet spottiness above the Arctic Circle and in the fjords, but it's still miraculous to even have internet on the high seas. It turned out to be a minor inconvenience, but was better than our last Crystal cruise on the Symphony, but that was before their remodel and internet upgrade. I would HIGHLY recommend Crystal Cruises for any route, and I would very much recommend Iceland and the Norwegian Fjords as destination- really exceptional and awesomely beautiful. Read Less
Sail Date June 2019

Top Crystal Serenity Itineraries

Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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