66 Princess Star Princess Cruise Reviews

I chose this cruise as it left from my home and allowed me to travel with my mother, who is elderly, easily. The ship is old, worn out and broken down. Our cabin flooded with water. They removed us from our room during the day, ripped ... Read More
I chose this cruise as it left from my home and allowed me to travel with my mother, who is elderly, easily. The ship is old, worn out and broken down. Our cabin flooded with water. They removed us from our room during the day, ripped out the ceilings and fixed the leak but our clothing was wet. The storage cupboard was soaked along with the carpet. We had no where to stay during the day. At night we could sleep in the cabin but only with the balcony door wide open ans the smell was atrocious. We asked to be moved to another cabin. We were told for 2 days that no other cabins were available. F We had had enough and asked to leave the ship at the first port of call in Honolulu so we could fly home. We asked for a refund. Amazingly, a cabin be came available. It was at the very back of the ship, we had a mid ship cabin. The balcony was not covered and there was a hot air vent blowing on the deck all day and night which made it uncomfortable to use. It was s lot of extra walking for my mother and it was difficult to sleep with all of the engine noise. The food on the ship was terrible. It was unseasoned and had no flavour. I actually lost 2 pounds while on this trip. I finished only a couple of my meals. In the Horizon Buffet there was a bowl of rotten peaches out for people to eat! Everything on the shop was ridiculously expensive. The staff looked worn out and unhappy. Many people we talked to on the shp complained about the food, the leaks and the moldy smell of the ship. All in all there was no value for the money we spent. We should have booked an all inclusive in Mexico. Read Less
Sail Date October 2019
I have been on many cruise lines and several cruises over the years and unfortunately, this was my first and last Princess cruise. We were celebrating our anniversary as we saw several other couples were and chose this cruise for it being ... Read More
I have been on many cruise lines and several cruises over the years and unfortunately, this was my first and last Princess cruise. We were celebrating our anniversary as we saw several other couples were and chose this cruise for it being more adult orientated and minimal kids.. this was definitely true. However, we were met with disrespect from staff when trying to engage in the activities we had paid for through their upgraded anniversary package. In the package you get a meal at one of the specialty dining places. Prior to our arrival, we had chosen the location and date of such place. When on the ship, we asked the front desk if they could let us know the time of our dinner, in which we were redirected back to our room to make the phone call to the dining reservation line (this would have been no problem if staff had told us upon arrival to go to the front desk). When calling the line, I was greeted with "I have been trying to get a hold of you" in which neither mine or my husbands phones had missed calls and neither did our stateroom. Thank you kind lady for yelling at me to tell me you have been trying to get a hold of me.. great lie to be told on day one. Next, with our package, you receive a couple's massage. We go up to the spa to book such massage which we are met with a confused look by the staff about such massage and them telling/asking us if it is a 25 minute should massage? So are you trying to low ball us or do you not have any record of us having a massage. We then are informed to check with the front desk staff, again. Head back down, check with front desk, met with confusion, and they call the spa in which says we are good to. So why did you have us go, wait in line for 30 minutes, for that? Thank you, we appreciate it. You also get a complimentary 8x10 photo. We had put a photo from the first night on hold that we both liked. On the last night we went to pick up and use our package to pay for it. We are met with, confusion and hostility by the photography staff as we need to provide the card that indicates we get this photo.. we were never given a card, yes we asked if she could verify in the computer our package in which we were met with another rude no and yelling from staff that we need this card in order to redeem it. I obviously over frustrated by what should be our romantic anniversary get away let the lady know that we don't have this card so therefor it's a waste of money. My family and I (by family I mean the 20+ of us) are avid cruisers. We plan to go on a cruise every other year and they as well as my husband and I, will not be using Princess due to their disrespect, poor customer service, and ultimately, ruining our, what should have been, romantic & relaxing getaway. We were very hopeful because some times cruises are tough with all the kids running around, but I will gladly take the hospitality and kid noises over a Princess cruise again. Read Less
Sail Date September 2019
We chose this cruise on the advise of relatives, whom we went on the cruise with. Mistake! So many negatives; bad food, leaking EVERYWHERE, boring shows, mildew smells, just worn out and gross! The carpet was stained and ripped in many ... Read More
We chose this cruise on the advise of relatives, whom we went on the cruise with. Mistake! So many negatives; bad food, leaking EVERYWHERE, boring shows, mildew smells, just worn out and gross! The carpet was stained and ripped in many areas. The waitstaff seemed kind of uninterested in getting to know us, except for one. Our headwaiter in the Capri dining room, Danje was very nice and knowledgeable. But, most everyone else was kind of rude, actually. I felt like everyone working on board was just going through the motions and trying to just get it over with. We didn't feel welcomed or special. It was more like cattle heading. After the cruise ended, we just wished we had never even gone, that's how bad it was. We couldn't wait to just go home. Next cruise we take, we will do more research. This ship was way past it's prime. Read Less
Sail Date September 2019
We have sailed to Alaska on celebrity infinity in 2012 and could t say enough good things about our trip. Fast forward to September 2019 and we cruised again to Alaska and thought we would try a different ship. We got a recommendation from ... Read More
We have sailed to Alaska on celebrity infinity in 2012 and could t say enough good things about our trip. Fast forward to September 2019 and we cruised again to Alaska and thought we would try a different ship. We got a recommendation from a friend and decided on the star princess. Day one.. the bathroom smelled like an outhouse the whole time we were aboard. The food was subpar at best. Fairly disappointing. The buffet was fairly good. The hamburger grill and pizza were pretty good but the fancy restaurants were pretty bad. The king crab was very dry and chewy. The lobster was like chewing on rubber bands. They also served quail and venison in a meatloaf pate form that other people at our table found inedible. Another occasion I ordered a seafood combo and it also came as a meatloaf wrapped in seaweed. It was gross. Had the menu said it came as a pate I wouldn’t order it. The elevators were packed nearly constantly making it hard to get from one place to another with my handicapped spouse. Then there were our lovely F bomb yelling neighbors adding to the ambiance. The ship truly seemed over crowded. Trying to go to the theater for shows was difficult to find anywhere to sit at all. We had to leave no room. Read Less
Sail Date September 2019
What a rude staff with zero passion. They constantly seemed bothered by questions or assisting staff. The activities were very cheap and boring and they didn’t even have enough seats in the theater so people were standing on the ... Read More
What a rude staff with zero passion. They constantly seemed bothered by questions or assisting staff. The activities were very cheap and boring and they didn’t even have enough seats in the theater so people were standing on the side. The food is recycled multiple times and lack flavor. Very depressing 7 days that I used up as my “vacation”. They charged for every little dumb thing, like pizza room service has a charge and you spend $30 on bingo card but have to bring your own pen or buy a marker. What!? When the bathroom floor got wet this black “mold” came out of the door entrance. The gym had cheap equipment and most of it faulty. The hot tubs were barely working, barely lukewarm, and weak jets. It was like sitting in a puddle. I would never recommend this cruise ship to my friends or family, so upsetting! Read Less
Sail Date August 2019
First time cruiser. did not explore the ship history. i dependented on my travel agent. the cabin was okay, the bed was very soft, but the room was very hot. the food was just awful and was served over and over again. I was looking ... Read More
First time cruiser. did not explore the ship history. i dependented on my travel agent. the cabin was okay, the bed was very soft, but the room was very hot. the food was just awful and was served over and over again. I was looking forward to having crabs, but we had crabs only one night and a very small amount. I have never seem king crabs legs so small. i had to keep asking the housekeeper for towels and we never got soap. i don't think he ever change the sheets on our beds. but i did give him a tip before leaving. i were so sick and tire of someone trying to sell me something. the entertainment was okay. The excursions that took us into canada to the supension bridge, and that was overprice, served lunch of half cooked chicken. coming back into america from canada, our border patrol did not come on board the bus to check any pass ports. canada border partrol did. i will not cruise on princess again, but may try another line, but will investigate and check reviews before booking. I think a lot of the people that work on these ships think it will be all fun for them, until they find out that they have to work hard. Read Less
Sail Date August 2019
I chose this cruise line because I desired to take my family to Alaska. The embarkation and disembarkation were the smoothest and most professional parts of the cruise. The cruise catered to a specific demographic and offered very little ... Read More
I chose this cruise line because I desired to take my family to Alaska. The embarkation and disembarkation were the smoothest and most professional parts of the cruise. The cruise catered to a specific demographic and offered very little for others. It was not child/teenage friendly and provided limited services for them. Most of the staff was not friendly or professional and were simply there to do a job. They were not there to provide a memorable experience. The photographers did not take good quality photos which gave a limited selection to choose from. We desired to buy more photos but could not. The food selection and quality did not meet the standard of other cruise lines. Some of the cabins were nicely sized but had very small showers. Each Port of Call was very nice, had great scenery and offered less expensive excursions on shore. All of the excursions (purchased all after arriving at port) were nice except the last (Victoria), which provided almost no excursion opportunities because we arrived at 7:00 p.m.. This cruise line provided a very poor cruise experience and simply fed and transported us from one location to another. Read Less
Sail Date July 2019
I chose the Star Princess because of the wonderful experience I had on the Regal Princess in Florida. This was a my first mistake. To my disappointment, the poor standard of food offerings forced my partner and I to eat at the specialty ... Read More
I chose the Star Princess because of the wonderful experience I had on the Regal Princess in Florida. This was a my first mistake. To my disappointment, the poor standard of food offerings forced my partner and I to eat at the specialty restaurants four out of seven nights. As far as I, and my seven travel companions are concerned, the food in the dining room and buffet was inedible. Princess should be ashamed of themselves for serving that food. I've shown friends and coworkers photos of what you presented me, and some were shocked, the others laughed at the uncooked lobster, over baked beef Wellington with undercooked dough, and fish that was just horrible. I will never take another Princess cruise again because of this. I'm usually not someone to share my complaints, but these pictures and my commentary have certainly made the rounds amongst my large group of cruising friends. Some were surprised, others gave knowing nods when shown the barely passable food presentations. Other than the food, which is a very important part of a cruise, the ship itself appeared to be ready for an update, as parts seemed aged already. On the bright side, we stayed in a suite which was very comfortable. The room was spacious and the bathroom was roomy also. The shops were well stocked with great shopping items and the art gallery had some very interesting pieces. I found the casino to have a standard amount of tables and machines to play on but it seemed dingy to me. I was very impressed by the excursions I chose, like the private hummer tour and the helicopter to the glacier. I only went to a magic show and a music/dance review at the princess theater which were decent at best. Two nights we went to the Skywalkers nightclub and listened to the DJ. I found the nightclub nice but outdated like the rest of the ship. As far as, the internet access plan on the ship, I wouldn't waste my money, well, that's what I actually ended up doing. It's 2019 I think they could catch up with the other cruise lines with a more efficient and easy to use system. I booked a massage for the 2nd day at the Lotus spa which was visually pleasing, but the experience at the spa itself was horrible. The uninterested attendants gave me a robe and no slippers because they "didn't have men's sizes". Over half of the lockers' locks were broken or had doors hanging off the hinges. I regretfully handed the robe back and walked into my massage in my clothes, changing in the room. Again, Princess should be ashamed of themselves allowing the spa to be in this shape. Read Less
Sail Date June 2019
Our 6/16/2019 - 6/23/2019 Alaskan cruise on the Star Princess was one of the most horrible cruising experiences we had encountered.  We wanted to celebrate our anniversary and my son’s honeymoon on your Princess Cruise and booked three ... Read More
Our 6/16/2019 - 6/23/2019 Alaskan cruise on the Star Princess was one of the most horrible cruising experiences we had encountered.  We wanted to celebrate our anniversary and my son’s honeymoon on your Princess Cruise and booked three cabins.  We booked an Alaskan cruise specifically to see the glaciers and to visit BC Canada.   First of all, we were up and on the deck at 5am (per the itinerary) so that we could see the glaciers while passing through Tracy Arm.  After about a half an hour to an hour later we were told that we would not be able to pass through Tracy Arm and that we were going to Endicott instead.  Then we were told that if we looked through binoculars we could see the tip of a glacier.  Really?!? Needless to say we did not get to see any glaciers on this cruise. During the cruise, our toilets backed up twice.  According to some other cruise passengers they also had the same problem.  The next day the same problem occurred and a maintenance worker was sent to our cabin and again had to flush the main line.  My son’s and daughter’s cabins experienced the same toilet issues as did the other passengers along our corridor. Also, during the cruise there was a leak in the ceiling of my daughter’s cabin which occurred around 4:30 am which caused them to wake up to a wet bed and blankets.  Given the multiple situations we had with the toilets we were understandably concerned that it might have been associated with the sewer line issue but was assured that it was not a sewer line leak but was a ventilation leak.   Because my husband and I were celebrating our anniversary we received two gift certificates in our mail slot outside our cabin door.  One was for $25 to spend in the princess shops and one was for $50 towards a spa treatment on port days.  We used the $25 gift certificate at the Princess Vines Novelties gift shop.  At the end of our cruise we noticed that the gift certificate was not credited to our stateroom so I called the customer service desk and told them the problem.  They told me that they did not have any record of any gift certificate but that they do show the charges made at the Vines Novelties shop.  They asked me if I had the gift certificate and I informed them that the salesclerk said that he needed to submit it so that our stateroom could be credited and that he had the gift certificate.  They told me that because they do not reflect anything in their system they are unable to credit it.  Princess did not honor the gift certificate they gave us! As if all of the above was not enough to make this a terrible cruise, as we approached BC Canada we were informed that we would not be porting in BC Canada and would just anchor in place! Really?!? So during this Alaskan cruise with Princess we were not able to see any glaciers (Albeit if we looked through a pair of binoculars we may be able to see the tip of one); the toilets backed up twice; there was a ceiling leak in my daughter’s room; we were provided a gift certificate which was ultimately not honored; and we were not able to port in BC Canada!  Basically, the two main ports (attractions) associated with this cruise which were also the two main reasons for choosing this cruise were not provided for along with the other substantial frustrations mentioned above. I contacted Princess Cruise lines on 6/28/2019 regarding this horrible experience. They informed me that they will research the matter and a customer service representative would contact me soon. It has been almost a month and we when we finally heard back from a customer service representative from Princess Cruise line we were pretty much told that port cancellations are covered as acceptable in our contract and I guess the toilet back ups and ceiling leaks are as well. This is indicative of the type of service you can expect from Princess Cruises! My family loves cruises but we will be choosing a different cruise line for our future cruises! Read Less
Sail Date June 2019
My wife and I have been on 49 cruises. Trust what I tell you here. We got off yesterday, 15 days...Never use Princess ! The food was mostly greasy, soggy, cheap starchy food in the buffet. It was absurd. 1/ filled pasta dishes, dried out, ... Read More
My wife and I have been on 49 cruises. Trust what I tell you here. We got off yesterday, 15 days...Never use Princess ! The food was mostly greasy, soggy, cheap starchy food in the buffet. It was absurd. 1/ filled pasta dishes, dried out, foolish. They serve cheap pork,cheap entrees, cheap stuff, one night was good out of 15. Next ! I paid equivalent to $200 for 7 hours of internet use. It is especially slow, takes 5 minutes just to sign on, no streaming, a total ripp off... Next ! Almost all entertainment is geared towards 80 year olds. They have a deck party and disco stuff , but are forced to have crew members attend so someone will be there. Next: Movies under the stars is great. Next: I highly suggest Royal Caribbean, Celebrity, others. Never Princess again. Next: Our cabin had a moldy toilet that was never cleaned Next: Out cabin attendant stole out wine opener, I asked him about it and he had it in his pocket. He was rude 2/3 of the trip, nicer when it was at the end for tip purposes...Sorry, no tip Next: $28.00 per couple is added to our bill daily for a tip program.Another ripp off ! If you ask at the front desk to decline, they will not charge you. Next: The casino had no atmosphere, fully dead... Next Drinks are $10.00-$11.00 what do you think of that ? Next, The gym is nice but had broken machines they refused to repair for qalkl 15 days... Read Less
Sail Date March 2019
This ship is in need of overall remodeling, there are so many maintenance problems, toilet not working, ceiling drip water,smells in the walkways, toilet backflow,,, And the food quality is poor, I think they use leftovers for buffet ... Read More
This ship is in need of overall remodeling, there are so many maintenance problems, toilet not working, ceiling drip water,smells in the walkways, toilet backflow,,, And the food quality is poor, I think they use leftovers for buffet dishes, the meat dishes are all very dry, the fishes are ok except after on buffet line for too long they are sometimes salty. They put raw fish at room temperature instead of covering them and keep them cooling, is somewhat strange to me. The services also terrible, most of the staff have bad manner. And DON'T choose "ANYTIME DINNING " we never could get a table for 2 before 9:00pm, they force us to share table, which we hate. I told customer service manager this he referred me to restaurant manager, but the restaurant manager told me there is nothing he could do. This kind of customer service is a shame for princess cruise lines. How could they rate themself 4.5 stars is beyond me, I would rate them 1 star Read Less
Sail Date December 2018
The food was so bad that I was shocked! Gristle, fat and bland. The salmon was grey.. The staff was fabulous and very hard working. I have only been on one other cruise, with a different company, and this was so bad compared to ... Read More
The food was so bad that I was shocked! Gristle, fat and bland. The salmon was grey.. The staff was fabulous and very hard working. I have only been on one other cruise, with a different company, and this was so bad compared to the other one! The food on the other cruise was fabulous and there was two different stage shows each night. Princess only had one stage show at night, but did the same show twice. The dancers/singers were very talented, but the shows themselves were boring. It was a major let down. The comedians weren't funny, and one let a drunk passenger come on stage and take over the show. It was so obnoxious. An audience member yelled to get her off stage and the audience clapped but nothing was done about it. At the beginning of another show there were technical difficulties. The MC was up in the AV section and no one was near the stage area. An elderly man fell and was bleeding profusely but there was no security personnel around to get help. A passenger tried to help him up, and he was covered in blood! It made you wonder how security could be so oblivious!!! Read Less
Sail Date October 2018
We are european cruiser. We love especially very long cruises (world cruises) 6 to 40 weeks. It was our first (and last) cruise by Princess Cruises. It was a 6-week combined cruise (3 single trips behind each other). The first 3 ... Read More
We are european cruiser. We love especially very long cruises (world cruises) 6 to 40 weeks. It was our first (and last) cruise by Princess Cruises. It was a 6-week combined cruise (3 single trips behind each other). The first 3 weeks was great. Than beginning the provocations (look down). Embarkation Vancouver very slowly (2 hrs.) and not professionel. Staff at guest relations counter incompetent. Cabin very nice, included services great, daily minibar refilled, daily fruits. Dining at the restaurants finest, restaurant staff great. Entertainment mediocre. Disembarkation well prepared and fast. Ship Star Princess and service staff very good and imposing. Security staff and officers incompetent and unkind. They still have to learn that the guest expects friendliness and courtesy. Service staff friendly and hardworking. All officers onboard Star Princess are lazy and ignorant. European guests are not welcome. An officer (from uk) attacked us physically and verbally insulted us WITHOUT ANY REASON. He touched me and he pushed me and he roars without reason. I ask him for his name and he roars again. Another (female) ships officer was a witness but later did not testify truthfully to the captain. Report to president jan swartz at the princess cruises headquarters in santa clarita. After the end of the trip, we demanded no financial compensation for the officer's attacks , but merely an apology. In order to avoid having to deal with the complaint, Princess Cruises' headquarters in Santa Clarita simply called my wife and me "attackers" and refused any further correspondence. The leaders of Princess Cruises in Santa Clarita have no conscience and no decency. And the British officer is too cowardly to apologize. Result: Paid $ 40,000 for a total of 6 weeks horror trip on MV Star Princess. NEVER AGAIN Princess Cruises! Aggressive, deranged officers and mendacious management at headquarter. Read Less
Sail Date October 2018
Wanted a quick, close getaway; so saw Princess Cruise to Cabo. After only cruising on Disney Cruise Lines, we had high expectations that deflated after check-in on Princess. The ship is decorated out of the 70's, complete with hair ... Read More
Wanted a quick, close getaway; so saw Princess Cruise to Cabo. After only cruising on Disney Cruise Lines, we had high expectations that deflated after check-in on Princess. The ship is decorated out of the 70's, complete with hair dryers that are still mounted to the wall over your desk and probably have a 300 Watt capacity, that's only after you wash your hair with again a mounted shampoo/conditioner combo in your shower that makes your hair feel like straw. Dining should be an experience, well anything in the dining room you could get/see at your local Denny's. One night I ordered pasta w/clams, oh my received a fruit bowl of pasta with two clams the size of dimes on top. Poolside was the only bright spot of our cruise. Complete with movies, sports or trivia on the big screen. Bar poolside, with only a pizza kiosk that served raw pizza dough or hamburger, hot dog kiosk that served my best meal on the trip. Staff, some are nice & helpful. The majority were rude, walk up to the pool bar instead of greeting and say we'll be right with you - they choose to ignore you. Entertainment was enjoyable, dancers, comedian, etc. Nice music in lounges to enjoy & relax. Cabo was a fiasco, you have to tender; which we have done many times. Only with Princess, it took over 2 hours to get into a tender - that blew the day! Waiting seems to be Princess's way, in dining to tendering. Very disappointing! We gave Princess a try, never again. Read Less
Sail Date October 2018
We have been on Norwegian, Royal Carribean and Carnival; we decided for our Alaskan cruise, we would give Princess a try to have a new experience. My father in law was eating in the buffet for breakfast, the third morning of the cruise ... Read More
We have been on Norwegian, Royal Carribean and Carnival; we decided for our Alaskan cruise, we would give Princess a try to have a new experience. My father in law was eating in the buffet for breakfast, the third morning of the cruise and found a long black hair INSIDE his french toast batter. The hair was not on top of the food, but actually coked in the batter and the toast; he had to pull it out of his mouth. Management recommended we eat at the dining rooms for breakfast and lunch to avoid this in the future; 2 days later, I found a short black hair BAKED into my fried/baked lobster in the Portifino dining room. We spoke to management and they were dismissive, even to make us feel like we were lying since it happened twice. It wasn't until I showed them the pictures that they removed the gratuities from our account. Management went as far as to say "it is a ship wide problem". No concern to violations of VSP or CDC Food Regulations. I was appalled and I couldn't eat in the dining rooms after that. Our cabin was actually bigger than interior cabins that we have been in previously, which was nice. The only issue with it was the bathrooms were dirty, distingustingly so. There was mold growing in the corner of the showers, under the sink, etc. The grout was black and grimey, and in some parts, even peeling up. It looked like the bathroom needed a good CLR and pressure washing or simply, removing the old grout and regrouting. Like most queen beds on cruises, two twins were pushed together; however the bed it self was comfortable. Bathrooms were always under maintenance, so much so that older women who couldn't hold it, walked into the mens bathrooms. I had to race up and down floors to get to a bathroom in time. Programming on board was geared towards people 60 and older. Examples included knitting, origami, bible studies, workshops for posture & back pain, etc. All staff seemed disengaged, unconcerned. All other cruise staff on other cruiselines, make it seem like their greatest priority is to ensure that you are having fun and well taken care of, not the case on this cruise. We reached out to customer relations after the cruise, filled out a survey and even went as far as to email the CEO on our experience. I had someone call me form customer relations, but I was at work and I couldn't take the call, so I continued to call back only to be told I needed to leave a voicemail since he was assigned my case. I have called 6 times so far, and have decided to give up on contacting them directly. Terrible experience! I hope it was just the leadership on that specific ship, but I'm starting to believe that all staff on Princess is like this with their lack of followup and sense or urgency on our experience. I reported them to CDC, Department of Food & Agriculture and Better Business Bureau. The only positive that I can see from our experience on the Star Princess was their phenomenal art program. Great staff, helpful, polite, knowledgeable, customer service oriented and they all had great attention to detail. We loved it so much that we purchased 6 paintings from them. But then again, when talking to them, we found out that they are employees of Park West Galleries and not of Princess Cruise Lines. Read Less
Sail Date August 2018
When we boarded the ship we were carrying our carry on baggage and tired from our all day flight. We were not allowed to go to our room for two and a half hours until the ship was cleaned because this dirty ship made many of the previous ... Read More
When we boarded the ship we were carrying our carry on baggage and tired from our all day flight. We were not allowed to go to our room for two and a half hours until the ship was cleaned because this dirty ship made many of the previous passengers sick! Our stateroom was nice for the most part except for the plugged drain in the shower. Since we did not buy the beverage package, the only thing at dinner we were offered to drink without paying extra was water [and coffee at the end of the meal]! We were on this cruise for 5 days before I was ever offered a drink from the bar, even though I several times was seated only a few feet from a bar and watched the bar staff laughing and enjoying themselves in various languages. We had the tour package after the cruise, not one meal or even a snack OR EVEN BOTTLE OF WATER is included, even if the bus never stops until around two in the afternoon. Princess made our flight arrangements at the start and end of this trip. At this tours end we were booked in a lodge that was 1.5 miles from anything. I was told to take the shuttle in to town if I wanted. I tried that-- it was 77 degrees outside and the heater on the shuttle was locked on, blasting heat at us. This did not bother the driver [she said the air conditioner was broke] she had her window down! She did open the bus door from time to time to "let you have a little air". Now Princess had us in this lodge for one night only with a checkout time at 11 AM however Princess booked our flight out at 10 PM. SO ARE WE TO SET AROUND IN THE LOBBY FOR 11 HOURS??? Read Less
Sail Date June 2018
Every review should undoubtedly be taken with a grain of salt, as each person’s experience of a vacation will be filtered through their own unique set of needs, tastes, etc. That said, I wish I had paid greater attention to the reviews ... Read More
Every review should undoubtedly be taken with a grain of salt, as each person’s experience of a vacation will be filtered through their own unique set of needs, tastes, etc. That said, I wish I had paid greater attention to the reviews on this site before booking my cruise, so here is my experience, for what it’s worth. Atmosphere/ship in general (or, what I wish I had known): The ship was dated and tired. In both appearance, amenities, programming, and clientele. The cruising ‘lifestyle’ is definitely geared towards the white, conservative, 70+ crowd, with events and services including ‘how to look 10 years younger’, ‘how to lose 10 pounds’, napkin folding, and countless jewellery shows and expensive art auctions. Tired platitudes about what ‘ladies’ enjoy, jokes about foolish husbands, and basically your generic sexist, heteronormative talk were all around the ship. This is not the place for younger (or just socially-conscious folk, as this does not have to be mutually exclusive with age) travelers, and if I had considered this more heavily prior to booking, we would not have gone. Princess - and all cruise lines, for that matter - will have to drastically revamp their programming and overall culture if they hope to appeal to younger, more socially progressive generations. It should be noted that most of our fellow travelers (and staff) seemed quite conservative, and were evidently not comfortable with gender non-conformity or LGBT+ identities. Service: While I acknowledge working on a cruise ship is likely a constrained choice, most often for the marginalized worker, and requires long and difficult hours with harsh working conditions (this needs to be fixed at an institutional level), the staff seemed indignant toward us and our questions were met with frustration. I’m not sure what this was about (our age and apparent lack of relative wealth?) but it made for a very uncomfortable experience. Ports: The excursions are expensive, though likely on par with other cruise lines. We would have liked 2 days in LA, but 1 day in Santa Barbara and Monterey was enough. Disembarking from the ship for the latter ports was very poorly planned. We waited approximately an hour and a half simply to be be able to leave the ship on a tender boat, cutting our time down in port significantly. Food: I have a myriad of food allergies and while the crew assures allergy-sufferers that they take great care in providing allergen-free food and I was meticulous about what I ate, I had two reactions on board. I don’t think the crew knows what allergies involve and require. It is not simply about not having the allergen IN what you are eating, but must include absolutely no cross-contamination. For instance, the food that was suggested for me at the buffet as being ‘safe’ was sitting right next to my allergen. The salad bar, for example, had containers of nuts scattered around so that when other passengers scoop the nuts, little bits can fall into other bowls etc. The quality of food in the buffet was also very poor. I am almost positive the ship uses instant coffee and minute rice, if that is any indication. Most days we ate white bread and fresh fruit. The dining room food was better quality but sadly resulted in allergic reactions. Many fellow passengers commented on how good the food was on board, though this is entirely relative, and I suppose depends on what you cook and eat in your own home. Expenses: They say that cruising is the ultimate all-inclusive vacation, and while that may be true for some, the hidden costs of the trip are extremely high (for us, this was ginger ale to calm our nausea, good coffee, and internet to text our family). It felt as though we were constantly being asked to spend more money, with daily pamphlets about spa offers and on-board shopping. The exclusive ‘adult only’ space is an additional charge, as are fitness classes and any drink other than water, milk, tea and (instant) coffee. Motion sickness: If you are at all sensitive or anxious, I caution you. We were nauseous 90% of the time and the motion was unnerving. We had one night in particular that was so rough, our entire cabin shook and the drawers banged open and closed all night. One seasoned cruiser said it was so bad she thought we were going down, while another fell that night and broke her toe and her husband hurt his hip. Entertainment: There is not much to do during the sailing days (see above re: programming) unless you are content with full days by the pool. There were a few evenings with exceptional entertainment, including a comedian/magician and Broadway music and dancing. Other than that, most entertainment involved outdated trivia, game shows, bingo, ‘guess the weight of the sculpture’, napkin folding, art auctions, etc. I've watched many videos about Princess and its entertainment but it does not live up to its promises. Overall: Read the reviews and trust your instincts. We will never be going on a cruise again. Read Less
Sail Date April 2018
We chose this cruise for the Itinerary. Unfortunately the captain canceled Oregon port due to weather and said they would sail straight to Nanaimo from San Francisco. The service on this ship was really lacking, compared with previous ... Read More
We chose this cruise for the Itinerary. Unfortunately the captain canceled Oregon port due to weather and said they would sail straight to Nanaimo from San Francisco. The service on this ship was really lacking, compared with previous cruises we have been on. The staff do not seem to be happy or enjoy what they are doing, with the exception of a few. Light fixtures in hallway dripping water, so we had to step over a soaked/stinky carpet outside our door. We mentioned to our steward & showed him, he just said he knew & had made someone aware but no one comes to fix it. It left us wondering if that's what we can quiet visible see, then what can't we see. Lost luggage that we had to find ourselves. Pre-paid room order had to be called for 4 times over 3 hours before it arrived. Sewer smell came & went for the 3 days we were onboard, we disembarked at San Fransciso on the 3rd of 7 nights! Read Less
Sail Date April 2018
Wanted to enjoy a carefree trip without planning anything. And see what Hawaii was like. Huge mistake. The shows were for 75 plus years old. Walked out on everyone except one. The food was lukewarm and if you wanted a dinner for two - you ... Read More
Wanted to enjoy a carefree trip without planning anything. And see what Hawaii was like. Huge mistake. The shows were for 75 plus years old. Walked out on everyone except one. The food was lukewarm and if you wanted a dinner for two - you had to wait a hour or sit with loud mouth people. Burgers and ff were the only good food. Hot tubs were broken. TV in room fuzzy. When we arrived our room was not cleaned yet. Had to request for it to be clean. Shore excursions were to be with non- handicap people. So wasted 30 min. Loading them and another 30 min. Unloaded them. Overpriced for waiting for handicap people. The ship is rundown. The crew services are extremely helpful, friendly and hardworking. This was such a disappointment. I had read one other review before I went - I wish I would not have gone. Read Less
Sail Date January 2018
had done cruise on another ship cruise line..Loved that one. Princess Star was so bad compared to the Norwegian cruise we took to Alaska. Nothing to do on a long cruise except sit, if you could find a place to sit. Activities were all fee ... Read More
had done cruise on another ship cruise line..Loved that one. Princess Star was so bad compared to the Norwegian cruise we took to Alaska. Nothing to do on a long cruise except sit, if you could find a place to sit. Activities were all fee based. The evening show was open to all, but so limited seating to get a seat we had to be there 1hour to 45 mins early. Many saving rows of seats. Then 15 mins before showtime when all seats are filled, they announce no saving seats. really?? Many were sick with influenza, we got sick and went to the Dr. on board. That was very expensive, and they were mostly interested in isolating us until they decided we were safe. Meanwhile a great deal of passengers were hacking in elevators, in dining rooms, all around. When we got out of isolation many told us they were sick, but did not want to get isolated so they did not go to the DR. It was awful, we are seniors and both of us became very ill. While isolated, we could order room service food, Which is a set menu, No exceptions, even though we were told to eat lots of vegetables and fruits the menu we had to order from was not for sick people, but NO exceptions could be made. they came in whenever they wanted to "sanitize" our room multiple times, even with the privacy tag on the door while we were showering or using the bathroom, they came in. We were awaken 2 days at 6:30 Am by someone coming in our room to take our temp. Once we met their guidelines, but were still very ill, we were no longer isolated but they forgot/or did not care that we were sick. The food in the buffet area was satisfactory, but the Carpi dining was awful. Tough meat, poorly prepared side dishes and way below the standards We expected. WE got trapped in an elevator one day, and the doors had to be pried open by other passengers, we heard others say the same and some were very panicked about that happening again. The excursions were pricey and very unmemorable, the luau we went was awful, except for the dancers, generally disgusting. Food was simply awful and the seating was picnic style tables and benches. Not easy or comfortable for seniors to sit on, and most were seniors of various levels of mobility. In a few words this was the worst trip we have taken. We will never go on a Princess cruise again. This is a short list. Read Less
Sail Date January 2018
This was our 7th cruise with Princess. I would never go with them again. The food was terrible. Menu not the same as in previous years. The BUFFET ( horizon court) the hot entrees were awful. Everything looked and no doubt was ... Read More
This was our 7th cruise with Princess. I would never go with them again. The food was terrible. Menu not the same as in previous years. The BUFFET ( horizon court) the hot entrees were awful. Everything looked and no doubt was leftovers from the main dining room menus. Nothing was recognizable. Just slow thrown in with a watery substance. Main dining room menu. There was always a staple to choose from, like filet mignon. Not anymore. After a 15 day trip we were served steak twice. Everyone sent theirs back. It was tough. It was sirloin tip. There was no BROADWAY STYLE SHOWS in the theatre. Years ago the entertainment was great. The same entertainers rotated around the ship for different venues. Overall, it was extremely boring. The same on the PATTER every day. After 15 days, we were anxious to get off the ship. Too much focus was on trying to sell overpriced clothing...in the outlet, jewlerry and t-shirts. Read Less
Sail Date December 2017
If you love standing in line, getting bumped into, eating terrible food, sleeping in uncomfortable quarters, being overcharged for things, receiving a hard sell on things you don't want or need, and/or receiving terrible customer ... Read More
If you love standing in line, getting bumped into, eating terrible food, sleeping in uncomfortable quarters, being overcharged for things, receiving a hard sell on things you don't want or need, and/or receiving terrible customer service, then Princess Cruises might be for you. If you don't love these things, save your money. I don't think it is an exaggeration to say that we spent more of our vacation standing in line than we did having fun. Embarkation, safety training, food lines, lines for activities, lines for elevators, customs, disembarkation...so much standing and doing nothing. I had heard such good things about the food that I could not have been more disappointed. It is cheap, mass-produced and watered-down. Like the kind of food you would expect in a cafeteria or a nursing home. Nothing had flavor. Nothing seemed to have the right texture. I was also super disappointed with the spa services. I've had a $200 massage on land before. It was nice, I'd do it again if I had the money to spend. The one one the ship was nothing like what you'd get for the same price in a nice spa. No music, no aromatherapy, no pampering. You fill out a form, they take you to a cold room that reeks of diesel, coat you in oil for 75 minutes, give you the hard sell on products and then send you on your way. My husband and I waited a long time to be able to take this trip, just the two of us. We're so sorry that this is how we spent our special time together. All we wanted was a nice relaxing weekend away, but what we received was nothing like what we imagined. This will be out last cruise. Read Less
Sail Date December 2017
I went on this 3 day coastal cruise from Vancouver to LA. Check in was fast but after that it went down hill fast. We waited 2 hours before being allowed to board ship. Good thing I bought my own water because there was no drinks or snack ... Read More
I went on this 3 day coastal cruise from Vancouver to LA. Check in was fast but after that it went down hill fast. We waited 2 hours before being allowed to board ship. Good thing I bought my own water because there was no drinks or snack avialable. Then when we wanted to get on, we were delayed by photographer taking pictures. It was freezing that day and they held up the line to get on again , taking your picture outside. Why didn't the picture get taken inside when we first checked in. When we finally entered the ship, there was no welcome to Princess greeting or drink or anybody. You just kinda stumbled in and if you had not cruised before, you would have no idea where to go. Since I have cruised before I knew to go up to buffet for lunch. The buffet selection is the smallest of any cruise line I have been on. Food was OK at best. Very small selections. There is no ethnic selections. It was also freezing. It was like eating outside. When we mentioned this to the waiter, he said that the doors are opened , that's why it's so cold. I thought that's the worse excuse of not turning on the heat I ever heard. And the doors were definitely closed. After that i wanted to use the spa and work out. That was not functioning till later, I was told. I went in evening and all the steam rooms and heated beds were not warmed up, the facets in the steam rooms were not working and never worked during the whole 3 day cruise. The exercise room was not opened till the afternoon of the second day. There was a lot of new staff and they were not trained yet. We had an inside cabin and it was super small. They changed the bedding after dry dock and we had really warm duvets. But I think that's the only thing they fixed. The fridge was broken, never got cold. Even after mentioning it to room steward and desk, nothing was done. The room stewards would walk right by you without a good morning. We never got any animal towels like we do on other cruises. The room cleaning was fine. We ate in dining room every night. The first night, I had a seafood dish with clams and mussels. The shells were broken and I bit into a shell. I was so lucky that I didn't break my filling. I mentioned it to the wait staff and the head waiter came by and seemed unconcerned. He goes do you need medical attention? I said first of all, u don't put broken shells on a plate, because they will cut your mouth and also if they did not open , you couldn't tell, which could make you sick. He just told me cause they stir them around in a pot the shells break. That's how it is. The food in general was OK. Some of the soups were super salty. The prime rib was very good, but my girlfriends piece was tough. The fish is not that fresh, so I would avoid. The desserts were not that good. The ice cream tasted like mass produced. The waitress informed us it was made from a powder mix and it tasted like it. I tried the rhubarb ice cream and is was bright pink and did not resembled anything rhubarb. The ship is very old looking and the elevators do not work. I was stuck in and elevator with another couple. The doors would not open and none of the buttons would work. We used the phone and the person on other end said he would be there in a few minutes. After 10 mins nothing was happening. I tried to scream through the crack of door and we tried to call again on the phone and no answer this time. The other guy in elevator somehow got the door opened and there was no one on the other side. The door closed right away and I informed the desk what happened. The next day I was in a different elevator and it just started in go down and didn't stop at any floors. All the lights on the panel went out and couldn't be lit up after trying to push buttons on every floor. It went down 4 floors and stopped. I just jumped out and walked up the stairs. Another scary experience, that the front desk didn't seem concerned about. There was an event for EFFY jewellery and they offered free rum cocktails. At the end of the presentation they told us they were ran out of the drinks. And to come back to the later presentation. I thought "ARE YOU KIDDING ME". It's a ship, you do not run out of drinks. We informed the desk again and they did nothing. Not even a offer of a free drink in the lounge. I was so mad after a trying 2 days. Service is so bad on this ship, if stuff goes wrong, nobody cares. I asked for a water at the coffee bar and , he goes no you gotta go to the bar. I said you don't have water here? He goes Yes. THEN WHy CAN'T I GET WATER HERE. The night show in the main theatre were so bad. Every night there was a different one man comedian which lasted about 25 mins. No singing or dancing productions. I attended a orgami class and I was late cause I couldn't find the room. She put me down cause I was late and rushed through the remainder of class. The poor guy that was sitting with me was totally lost but she never came by to help him. The toilets were out of order all the time in the public spaces. I never saw people cleaning the public areas like on other ships. The only positive things were: 1. the pizza is delicious 2. movie under the stars is good 3. the dance class was the best, a very good teacher 4. the lobby looked beautiful decorated for Christmas I don't think, I will ever take Princess again. Just too many negative things. Holland American and Celebrity does not have these issues. If there is anything that goes wrong they will fix it. On Princess they just don't care. Read Less
Sail Date December 2017
Took this cruise to celebrate our 50th anv. Very disappointed. First shock was the condition of our bed. Looked like something on skid row. They put plywood under it and then blankets to try and push up the middle. Told them we ... Read More
Took this cruise to celebrate our 50th anv. Very disappointed. First shock was the condition of our bed. Looked like something on skid row. They put plywood under it and then blankets to try and push up the middle. Told them we would pay for a new mattress and have it sent to the ship in Honolulu otherwise we would get off and fly home. They then managed to come up with fairly new mattress for our room. Sink had rust on it. Mold or mildew on grout in shower. Toilet had to be fixed, sink plugged and had to be fixed. Sewer smell for 10 days throughout the ship. They had a problem but didn't want to admit it. On 5 day return ship smelled better but outside on starboard deck smell of sewer really strong. People on deck 8 didn't have a toilet for 3 days. Were told to go down to deck 5 and use public toilets. Only place to get coffee was in Buffet area. 24 hrs coffee shop they make you pay for speciality coffee do not give our free regular coffee. Charge another $40.00 per day if you want to use the front of the ship area (Santuary). Try to two bit you to death. The crew is fantastic. Always there to help. Princess should be a shame to let this ship get into this condition. Lots of rusty areas. It is coming into drydock in Victoria on Dec. 2/17. Should have been done years ago. Not a good way to promote cruising with Princess. Princess didn't have the decency to answer our letter we sent 4 weeks ago. Had a great travel agent with Expedia. Too bad Princess doesn't give them a nice ship to recommend. Read Less
Sail Date September 2017
Our dream of going to Hawaii for our 25th wedding anniversary. We were so disappointed with the company Princess. It was our 5 th croissière and the second with Princess. To start our bed was like a plywood board! Hard and not ... Read More
Our dream of going to Hawaii for our 25th wedding anniversary. We were so disappointed with the company Princess. It was our 5 th croissière and the second with Princess. To start our bed was like a plywood board! Hard and not comfortable. Even after notifying the customer service, the housekeeper has put extra covers ... And nothing more! Bad has my back all the holidays! (I've never had a problem before with my back and since I came back it all came back normal!) Secondly the buffet on the 14 floors, they could not find a place to sit, lots of older people with canes and walkers on our boat and they went around the two rooms without finding a place and finally margin in their room or coffee in the 5th and sometimes I found a place in the bar to eat a donut and a coffee. If I ended up finding a place I would fill so much couple as I am 42 years old and not give my place to an elderly person with difficulty in moving it. It's a lot of trouble because in town if a pregnant woman or an elderly person needs to sit it will give me pleasure to give her my place, this is part of my values. I find it awful to experience this. My trip costing me over $ 9000 can. And I think we should be forgetting to fight to find a place to eat is ridiculous! Or even lunch in his cabin! The dining rooms are open from 7 am to 9 am with services. They are ridiculous to put a alarm to be able to have a lunch on the boat. Following my complaint they did absolutely nothing! But they are not bother to take the total on our credit card. So disappointed with this trip ... thanks to Princess! Read Less
Sail Date September 2017
Star Princess Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.9
Entertainment 3.0 3.7
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 4.0 3.8
Shore Excursions 4.0 N/A
Enrichment Activities 4.0 N/A
Service 4.0 4.2
Value for Money 4.0 N/A

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