233 Princess Star Princess Cruise Reviews

We chose Princess to see Hawaii. Our most desired stop in Kauai was cancelled due to weather letting us down hard. Then we spent 5 days (5 windy cold days) returning to N America to visit Ensenada, a marginal town at best. Why not spend ... Read More
We chose Princess to see Hawaii. Our most desired stop in Kauai was cancelled due to weather letting us down hard. Then we spent 5 days (5 windy cold days) returning to N America to visit Ensenada, a marginal town at best. Why not spend another day in Hawaii or San Diego not Ensenada) The old ship ( due for refurb in April) is dated and needing paint. The wifi was awful and expensive ( shouldnt wifi be free in 2020). The Gym is small, only two Specialty restaurants ( changing the menu does not constitute another restaurant). Entertainment, educational talks and casual bar food and drinks were great. Senior officers were aloof and unfriendly, the Captain was rarely seen and never heard. Older waiters weren't very helpful but the younger new ones were very enthusiastic. The cabin was small and had 1 chair and small table. When it could be used the balcony was nice. We have cruised on two other lines and had 4 great experiences. This was not Better to fly to Hawaii Read Less
Sail Date February 2020
We chose this trip because we wanted to see Hawaii. It was beautiful, and so happy we got to visit Pearl Harbor. The sea time was perfect to catch up on reading, watching movies, and taking in some enrichment lectures and classes such as ... Read More
We chose this trip because we wanted to see Hawaii. It was beautiful, and so happy we got to visit Pearl Harbor. The sea time was perfect to catch up on reading, watching movies, and taking in some enrichment lectures and classes such as ukelele and Spanish--different!. The ship needs to update their tv guide, as some channels and listings are not there. This is an old ship that has some leaking ceilings and some rust in places, but hopefully it will be refurbished. Our cabin had a worn out mattress. It made for backaches every morning. The steward tried to change the pad, but not much help. The sofa cushions were almost flat, likely the same sofa for the entire 18 years of ship life. This made watching tv a bit uncomfortable. We did enjoy the food. There was a wide assortment in the Horizon, and it was always fresh and tasty. Dining in the Alfani was good, and service excellent. Entertainment most nights was good, but some of the theatre seats are worn and some broken. Theatre was more than packed with people every night. Live music around the ship was great, we especially enjoyed the talented young lady at the piano. Shocking that so many adults do not cover their mouth when coughing and sneezing. There was a lot of flu on this ship, and we can see how it spreads. Perhaps the ship needs to reiterate how to cover ones' mouth. When it came to disembarking, there was too much time from when we had to be out of our room until we left the ship. Then, when we got on the bus shuttle to the airport, we were left sitting at the dock for almost an hour, a bus full of people coughing and sneezing, and with on one coming on the bus to tell us why the delay. Some feared missing their connections at the airport, creating a lot of anxiety. Read Less
Sail Date January 2020
I'll start with the embarkation process at the San Pedro port. Very quick, no lines and friendly staff! Overall very easy and straightforward. Only thing I noted was there was no health screening (I recall going through a health ... Read More
I'll start with the embarkation process at the San Pedro port. Very quick, no lines and friendly staff! Overall very easy and straightforward. Only thing I noted was there was no health screening (I recall going through a health screening questionnaire on the last cruise I did) and given the coronavirus risk at the moment I'm surprised this didn't occur. Once on board our cabin was ready for us. Our luggage showed up shortly thereafter. We opted for an interior stateroom with twin beds. It was dated and underwhelming. The ship was built in 2002 and refurbished in 2017 but I feel they didn't do much with the refurbishment as the stateroom had dated finishes, colors, tiles etc. The beds were very comfortable with nice down duvets and pillows. Plenty of storage and a large closet with plenty of hangers. A 40" television with a great variety of movies and tv channels. Being an interior room it was tiny but the layout provided us privacy for getting ready each day and we never felt claustrophobic. Now for the bad stuff... We had a broken toilet, and two leaks in our stateroom throughout the two week period. The toilet was noticed by the steward and he had it fixed while we were out and about the ship during the day - so that wasn't so bad. The first leak was noticed by me around 9:30 pm on a sea day. Called it in right away, but it took almost two hours for them to send a plumber to fix it. It was over my bed. I had to specifically ask the steward for new bedding and a new pillow as it was wet. He had already felt the bedding at this point and was giving no indication he was going to change it. The second leak started around 10 pm on a port day. We were getting ready for bed when we noticed it. This one was in between the two beds. We called it in right away and waited. After an hour I called again and it was after midnight when a plumber showed up. At this point we put the trash can under the leak and were already in bed. He didn't ask if he could come in - he just walked past me when I opened the door and I had to tell him to come back tomorrow as we were sleeping. Luckily when we returned to the room after returning from the port the next day the leak was fixed. After the first leak they sent a complimentary bottle of wine, and after the second they gave us a complimentary dinner in the Italian specialty restaurant. I was not impressed and did ask for a new stateroom but none were available. The ship was dated and underwhelming as well. It shows its age and a lot of rust and leaks in public areas. I'm surprised there wasn't more of an effort on behalf of Princess to keep it in better shape as I know other lines paint the hull while in ports and make more of an effort on the interior as well. Despite the lackluster look, everything was clean. Several pools on the deck and lots of hot tubs on board. Plenty of lounge chairs on the deck as well. Seating in the main piazza (central atrium on decks 5/6/7 had hardly any seating though). Shopping on board was ok - they're big on Effy jewelry and try to sell it to you every chance they get! Duty free alcohol was well priced. Entertainment is very much geared towards an older clientele and also shows the lack of amenities on board as the staff are limited in what they can even do or offer. The production shows were mediocre and pale in comparison to the more Broadway-esque shows on other cruise lines. All the shows were also very short in length. The Voice of the Ocean is one of their highlights and allows the guests on the ship to compete. It's modeled after the TV show. Sadly there wasn't much talent among the guests on board, but this one has potential but is dependent on who's on board. The on board bands play in different venues around the ship but only for 30-45 minutes at a time and then silence (even up on the pool deck). The selection of music played is also dated - lots of 50s/60s/70s music from the bands and the DJ. Otherwise it's classical music in the piazza. Lots of trivia on board but the quality of it was lacking - the PowerPoint presentations for the trivia looked like they were made by a kid and not professional or sleek like I'd expect. Much of the other entertainment were seminars or classes that needed to be attended every day during the cruise (i.e. hula classes or ukelele classes). I think these offerings are spectacular but I did not want to commit to attending every day at the same time - I'm on vacation after all. My favorite thing on board was the movies under the stars each evening. On the pool deck they have a huge screen and show new releases; deck chairs are outfitted with plush cushions, pillows and blankets and popcorn is available! We had a few good meals on this ship, one great meal and then a lot of bland, overcooked food. Princess pushes hard for sharing tables with other cruise passengers. I'm not a fan of small talk so we always asked for a table for 2 and often had to wait for one in the main dining room whether it was for breakfast, lunch or dinner. The menus didn't provide much variety and they lacked in vegetarian options and even poultry. The food in the main dining room is not cooked to order. It's mass produced and kept warm under heat lamps. The wait staff really make it feel as if it's an inconvenience if you ask to alter the menu items at all. The speed of service is great though. No problem to have a three course dinner in under an hour. The Curtis Stone menu options in the main dining room did tend to be better than the other items. The Chocolate Journeys desserts were always fantastic. We did have some particularly bad food - I rarely send my food back but the scallops they served one night were inedible yet they were the top recommendation of the server and he tried to make excuses for them when we indicated they were overcooked and rubbery. The great meal was at Sabatinis Italian Restaurant - this one is not included with the cruise fare and is an additional $25 per person. They offer a 6 course traditional Italian menu. Well worth the extra money! The Crown Grill is the other specialty restaurant but we didn't try it as the menu was pretty much all beef and pork which I don't eat. The other good food we had was at their pub lunches - there were three of them (English, Hawaiian and Mexican) and they were all good! Room service is included and is available 24-7, the room service menu is varied and provides good options for a night in. The pizzeria on board is fantastic and they brag about how they have the best pizza at sea and I just may have to agree! The Trident Grill and Sundaes are up on deck next to the pizzeria and serve burgers, hot dogs, fries and ice cream. All good food and prepared for you right then and there. I tried the buffet one night - the food was bland, limited selection and also not hot enough for my liking. Plenty of bars on board, and a good variety of beverages - service at the bars was always great and never any lines. Plenty of staff floating about the ship both on deck and below to take your drink order as well. Drink prices were quite reasonable (we didn't add the drink package). The international cafe in the piazza offers nice sandwiches, salads and desserts as well as specialty coffee and tea. The internet connection on board was great, I was surprised at how fast it was. The laundromats are also a nice touch as most cruise lines have gotten rid of them. Now onto the formal nights. Princess takes them seriously. Lots of tuxedos and ball gowns and ballroom dancing in the piazza. Not quite my thing - we participated on two of the three formal nights but opted to skip the third and did burgers and a movie up on deck instead. The staff were all fantastic. Absolutely no complaints about any of the staff. They were always pleasant and greeted us as we walked about the ship. Our room steward did a great job keeping our room clean. The nightly chocolates on the pillow are a nice touch! The on board website/app is great. Better than those provided by some other lines. All the info on the daily activities is in there plus the ability to order room service breakfast, check your account etc. Sea sickness was a real thing on this itinerary. There were gale force winds on a couple of the sea days (think drawers flying open in your stateroom and things falling down). From what we heard, there were days when hundreds were confined to bed and unable to do much. Sea sickness is not a nice feeling. And given there's 9 sea days on this itinerary and out in the middle of the Pacific it's a real risk. I've saved the best for last. The highlight of the trip was the ports! We visited 4 islands - The Island of Hawaii, Oahu, Kauai and Maui and also Ensenada, Mexico. It was my first time to Hawaii and I fell in love with it! We rented a car on each island and did a little road trip each day. We didn't partake in any shore excursions so I can't comment on those but from talking to other guests, Princess cancelled several excursions in various ports and left people scrambling trying to arrange something else. I feel like I got to see the highlights on each island and thoroughly enjoyed my time. Read Less
Sail Date January 2020
Wife and I took the Star Princess to Hawaii and offer the following thoughts and observations: Overall the staff and service was excellent. This is where Princess excels. The ship is in need of attention. Living with the dated decor ... Read More
Wife and I took the Star Princess to Hawaii and offer the following thoughts and observations: Overall the staff and service was excellent. This is where Princess excels. The ship is in need of attention. Living with the dated decor is not a problem, but the water leaks; scruffy, dirty and much too low to the ground furniture; dirty and out-of order bathrooms are a big deal. Entertainment—comedians were great, production shows so-so. Almost no live music in Crooners or the piazza. The cruise director reminded us of a used car salesman with his over dramatic presentation and attitude of insincerity. Trivia gatherings were boring. Dining room food and service were both very good. International Cafe, burger grill, and pizza fair. Buffet horrible. Bar service on the pool deck was slow. Drinks were usually good. Getting on and off the ship was efficient and smooth. Hilo,Maui and Kauai were fantastic. Honolulu is what it is, a big city crowded beach. It’s a cruise so of course we had an enjoyable time. Like the itinerary very much. The ship not so much. Read Less
Sail Date January 2020
I wanted to give Princess one more try, and I wanted to get out of town in January. The ship (I was told) is about to be sold to a different cruise line so that was the reason they have not done any major upkeep on it. The seats in the ... Read More
I wanted to give Princess one more try, and I wanted to get out of town in January. The ship (I was told) is about to be sold to a different cruise line so that was the reason they have not done any major upkeep on it. The seats in the theater were frayed and did not sit properly. Some seats made you feel like you were about to slide off because they did not fully stay in the upright position. The bathrooms in the cabins need to be updated and the balcony cabin I had was smaller than I had expected. There was barely enough room on the balcony to put 2 small chairs and a small table. The entertainment was not the quality I have come to expect from other cruise lines and as the cruise progressed the food seemed to lose quality until at the end instead of fresh pineapple on the buffet it looked like a can of Dole pineapple slices. The crew was very nice and helpful and the specialty restaurants were very good. On future cruises they plan to include internet, beverage packages and so on to passengers but of course not on this one. Read Less
Sail Date January 2020
We chose this particular cruise based on cost and timing. We wanted to go to Hawaii and this just worked. This was the longest cruise we have ever been on, 15 days. Embarkation and debarkation were both smooth and trouble-free. The ... Read More
We chose this particular cruise based on cost and timing. We wanted to go to Hawaii and this just worked. This was the longest cruise we have ever been on, 15 days. Embarkation and debarkation were both smooth and trouble-free. The Star Princess is older, which gives it some character but also shows its age. There were constantly public restrooms with toilets or urinals out of service and in need of cleaning. We saw several buckets placed in hallways to catch drips from what appeared to be leaking plumbing. There were areas on the ship that were too cold and other areas too hot. There was limited seating in most inside areas. Pool and deck areas had adequate seating, probably due to the weather being colder than we expected. We were somewhat concerned that the pools were not closed for safety reasons. The water was violently sloshing from one end of the pool the other due to rough seas. We normally prefer a balcony cabin but settled for an interior this time due to cost. The cabin was larger than we had experienced in the past with enough storage for our stuff. The temperature was somewhat hard to regulate in the cabin. One light switch quit working after a few days but was fixed without us having to say anything. I assume the cabin steward reported it. We only ate in the dining room three times. We had Anytime Dining so were sat with different guests each time. We prefer sitting on our own, although most guests were good company. The service and food were very good. The Chocolate Journey dessert choices were exceptional. The food in the buffet varied from poor to excellent but mostly just average. There was, for some reason, a German night, which did not fit a Hawaiin cruise. However, this was the best night at the buffet. Otherwise, it was just variations on the same foods each day. I did really enjoy the selection of exotic fruits, dragonfruit, lychees, rambutans, to name a few. The pizzeria was good but not a big variety and not available after 10 PM. It would have been nice to get pizza after the late shows in the theater. The burger and hotdog grill was not up to par with other cruise lines. The quality of the production shows in the main theater was less than we have found on other cruises. That being said, the guest entertainers were all excellent with the exception of the magician, Handsome Jack. He was pretty poor and it seemed all guests had the same opinion. Guest lecturers and entertainers A J Clarke and Craig Richard were excellent in both their presentations and performances. Comedy juggler Randy Cabral was hilarious and the other two comedians on the cruise were funny as well. The Hawaiian Ambassadors onboard, Tiki Dave and his wife Leialoha, were excellent. Dave did presentations on each of the Hawaiian Islands we visited, held ukelele classes, and did performances of Hawaiian music and a more rock-oriented show. Leialoha taught hula classes and lei making. They performed Hawaiian music together as Ellua. The ukelele and hula classes came together for a show in the theater. The cruise director and his assistants were great in their trivia challenges and game shows. Service, in general, was excellent. There were the usual inconsistencies in the quality of drinks from bar to bar. The ports were all good, although we could have done without the stop in Ensenada, MX. With the exception of Lahaina, Maui, there is nothing to do and little to no shopping right at any of the ports. Shore excursions were adequate and accomplished the stated goals but seem over-priced. Visitors can do better searching on their own. I will comment that the average age of guests on this cruise appeared to be about 80, which made us feel younger. We are mid-60's. There were a few kids and teens, but not many. Overall, it was a good cruise. I was initially concerned about having so many days in a row at sea (4 going out and 5 on the return) but it was not a problem. There was enough to do and used the down-time to relax. Read Less
Sail Date January 2020
Profit enhancement appears to have won out over service and conveniences. After about 20 cruises: with Princess, still cannot get a table for 2 without getting in line to complain. Did they think I was not serious when I request 2-seating ... Read More
Profit enhancement appears to have won out over service and conveniences. After about 20 cruises: with Princess, still cannot get a table for 2 without getting in line to complain. Did they think I was not serious when I request 2-seating every time for more than a dozen cruises? Yes, I mean it, every time. If they cannot honor their request without a dustup every time, at the beginning of the cruise, they should not bother asking. the 10th deck cannot get cool enough. specially at night, the room would not cool down. pre-purchased gifts are not delivered to the room, you have to go get them. so forget about surprising your wife with a box of candy. we like coffee cards. except now, you do not know how many drinks you have left and you cannot any longer carry the unused drinks to the next cruise. desserts are sequestered from reach, you have to ask for them. so the joy of loading up your plate with treats to sample cannot be, not without the inquisitive scornful eye of staff. I do not mind the kids running around all over. but who gave them noise makers? all in all very relaxing pilgrimage we make to the islands about every year end. these are relatively minor complaints. not eating in the dining room is no big deal, and after all, the food there is not so good anyway. basically a cattle call. sabatinis and crown grill the places to go. the food is nice and fresh in the buffet and it is quiet and less crowded. they say about eating places, follow the locals. on board where does staff eat? i saw the captain at the horizon grill. 14th deck. Smart choice. we missed kauai due to weather. that is fine. it happens. you need patience and tolerance when in uncertain conditions. I do this cruise every year. And will again. By the way, princess bedding is terrific, and the tv's are large and have a good variety of programming. all good there. Read Less
Sail Date December 2019
The cruise was a good value overall but the experience goes downhill when they start to charge $1.50 for a milkshake, spin-class charges, ice cream is given out like it was gold. Ticky tack charges. Carnival has unlimited ice cream and ... Read More
The cruise was a good value overall but the experience goes downhill when they start to charge $1.50 for a milkshake, spin-class charges, ice cream is given out like it was gold. Ticky tack charges. Carnival has unlimited ice cream and Guy’s burgers on Carnival which is the best. My daughter did not like the heavy sauced foods at seated dinning so I ask for a steak which is standard on Carnival for sit down dinner. When I asked the waiter he gave me a menu with a $25 up charge. Carnival is Supposed to be the lesser ship but in my family’s opinion carnival is the better ship. More stuff to do for kids, better live shows at night and just all-around more fun. All the shows were smutty knowing that children were on board during Christmas vacation. Every show had some sort of innuendo about sex and other non-kid friendly stuff. Crew was great as in all the cruises I have ever been on. The first night we didn’t get to our seated dinner till 530 so we were a half hour late and was chastised by the waiter that we should be there at 5 o’clock but I did not get my bags until 515. Pizza and hotdogs for junkies is the best but all other food is no better than any other cruise line I have been on. We were not able to get off the boat for Kauai because of bad weather. They gave us a apology from the captain and were given $8 per person back. Cheap cheap, you would think they might give something more than $8 port fee returned and a apology. Free photo, drinks, etc.. So hold on to your wallet because Princess will try to pick it! Also stains all over my carpet and the boat looks tired. In between ports the smell of paint as the crew was painting the boat to hide the rust. I would rather have a clean carpet. Read Less
Sail Date December 2019
The food is average. Pre order on line package is not the best package. Better wait on board then order. My luggage came late to my room. The airport pick up and shuttle bus arrangement is great. The waiter’s service ... Read More
The food is average. Pre order on line package is not the best package. Better wait on board then order. My luggage came late to my room. The airport pick up and shuttle bus arrangement is great. The waiter’s service either in the public buffet or the main dining are all excellent. There are many activities on board everyday. I love to dance and I enjoyed the line dance, fitness aerobic and ballroom dance classes. I also enjoy some seminar such as mapping , Spanish class ..... there are variety choices and topics at different time in different room you can choose. The show was not great and I only went to see once. I guess the average age of this cruise is 70-75. There are few children and countable. I didn’t see too many teenage , young adults or middle age adults. Most iv them are pretty elderly. I am possible the few are pretty young. Read Less
Sail Date December 2019
We chose this trip because no flight involved, departs and returns Los Angeles, California, USA. I titled it Crowd Shopping cruise because if you don't like crowds and are not there just for shopping or spending more money on your ... Read More
We chose this trip because no flight involved, departs and returns Los Angeles, California, USA. I titled it Crowd Shopping cruise because if you don't like crowds and are not there just for shopping or spending more money on your cruise, this is not the cruise for you. The marketing is relentless. You could have a bonfire with the paper advertisements, and they are plentiful on the TV, too. Nearly 11 days plus some additional nights at sea slants this sailing toward senior, and therefore handicapped cruisers, yet the facilities are below par for that audience. Too few wheelchair assistants for the number of passengers needing assistance. Spent a lot of time waiting for elevators. Forget about the wi-fi, plan to be totally out of touch or you will be disappointed. Could not use many of the spa and fitness facilities, no seats or grab bars or non-slip strips on tile floors. Excluded from 1 port and many shore excursions. Shore excursion buses also below expectations, only 1 door for loading / unloading and non-working restroom. Hilo tour only had driver/guide, so you could not talk to him or ask a question during the driving. I tried to do 1 jigsaw puzzle 3 times, they kept putting it away even with permission to leave it out and "do not disturb" sign. Finally they moved it to a deck I could not get to (stairs only). Lack of coordination between onboard Guest Services and Casino / Spa, you can charge services and gambling to your shipboard account but cannot get the credit there for winning, must collect separately. Casino has only 1 craps table and very limited hours while other tables are staffed without players. Food is good, menus and dining room management not so good. Our cabin steward was the best!! Disembarkation went extremely well! Read Less
Sail Date December 2019
We have taken the Star Princess on our last 3 cruises. One to Alaska and two 15 day cruises to Hawaii. We have always stayed in the mini suite section on deck 9. On the first two cruises the the accommodations were adequate, and the ... Read More
We have taken the Star Princess on our last 3 cruises. One to Alaska and two 15 day cruises to Hawaii. We have always stayed in the mini suite section on deck 9. On the first two cruises the the accommodations were adequate, and the various crew members made the experiences worth coming back to Princess. This latest cruise was a different experience. Again we were located on deck 9 cabin D602. During our cruise the ships crew decided to remodel the cabins on deck 8 during this cruise so we were subjected to the pounding, scraping, scraping and hammering one expected to find in a construction zone. At first we thought it was repair work on the ships. As the cruise progressed we found it annoying and would leave our cabin for extended periods of time. When it finally came to a head we complained to passenger services. The response I got from them was even more surprising, they seemed unaware of the remodel work being done below our cabin and sent a hotel manager to our cabin to investigate when he arrived the remodel crew had stopped for the day and he reported back there was no noise. What infuriated me more was the condescending way we were treated as though we were lying about the noise. At the end of the cruise we were talking with other passengers located on our deck and they had experienced the same noise issues. Items The we noticed needing service was the balcony door was extremely difficult to open. I could not open and had to have my husband open it each time. However, when we complained the maintenance crew came right up and fixed it. For the remainder of the cruise it worked. However, at the end of the cruise we could tell the door again was getting difficult to open. The issues we had with the ship condition was items not working such as the climate control it would either cook you or freeze you we could never find that happy medium. In the Horizon Court one of the ice machine, broke early in the cruise which required the crew to bring large pitchers full of ice in and if the servers were not available (which turned out to be most of the time) the passengers had to “man-handle” these pitchers to get ice for their drinks. Many times ice was spilled on the floor and tops to the pitchers were dropped on the floor. In the dining room the staff did the best they could to make the experience enjoyable. There were a number of time we observed the dining staffs in all eating areas cutting corners such as leaving unused items such as plates, silverware etc. on the tables for the next guests to use. When we confronted the management about this they immediately cleared the tables and put down new utensils. It makes you wonder if the cruise line is concerned with maintaining sanitation. They try and make you wash your hands each time you enter the eating areas and yet half the time the water faucets did not work and the passengers just got frustrated. As the cruise progressed many of the passengers quit using them. Over all the ship needs a major overhaul in both the passengers cabins and in the crew (not as friendly or helpful as prior cruises). Read Less
Sail Date November 2019
I was looking forward to this cruise. We chose it because the departure and arrival port (Vancouver) was convenient for us as we live in the city; the itinerary was good; and because our previous experience with Princess, in particular ... Read More
I was looking forward to this cruise. We chose it because the departure and arrival port (Vancouver) was convenient for us as we live in the city; the itinerary was good; and because our previous experience with Princess, in particular the Star Princess, had been good. This time we were disappointed. There were fewer events, as shown by a comparison of the Princess Patter list of events from last year's Pacific Coastal voyage on the Star Princess with this year's. An example is that this year there were no dance classes or Zumba classes other than line dance classes which were offered half way through the cruise because people told me that they complained about the lack of activities. The activities that were offered, such as silly childish games led by the cruise staff, were not a satisfactory substitute. The food had variety but in too many cases was mediocre. We sent back dishes recommended by the wait staff because they were inedible (tough, tasteless fish, pork ribs that had more fat than meat, tough duck breast which appeared to have seen a better day, tasteless lobster on a bed of unappetizing greasy risotto during the second formal dinner, etc.). I would suggest dropping the formal nights because there was nothing special about them. They are not worth the effort of packing extra clothes. The sea days were boring because there was nothing to do compared with other years. Our impression was that Princess had made cuts to the budget of this ship. The entertainment was for the most part mediocre. There were too many performances by comedians. The Star Princess Singers and Dancers performed only twice rather than three times, compared with other years. We were told that they had just joined the ship which means that they should have spent more time in rehearsal before being unleashed on us. Their unpolished performances, in particular the dancing, showed their lack of practice. Why was this cruise used as a practice occasion for them? Another example, is that in previous years, there were several first-run movies in the theatres each day. This cruise, for the most part, offered movies outside (Under the Stars) and they were not first run. On top of all of this, we did not receive the invitation to the Captain's Circle event and found that several others had not although they were qualified to attend. Our overall impression was that either Princess is making cuts to its offerings (but not cuts to its prices) or that Princess does not care about the Star Princess because it has sold the ship. Either way, this cruise did not measure up to last year's cruise. This is disappointing because Princess is not a budget cruise line. On the positive side, embarkation and disembarkation were smooth, the ports and excursions were very satisfactory and the wait staff in the dining room were excellent. The cabin was comfortable and clean. The plumbing worked well in our room. I am hoping that Princess, which my friends had recommended previously, listens to concerns. I know that many people voiced the same concerns on the cruise. Read Less
Sail Date October 2019
This was our first cruise with Princess. All of our previous cruises were with a Holland America. We wanted an opportunity to visit all of the Hawaian Islands and this was what we thought would be a good option. Friends has recommended ... Read More
This was our first cruise with Princess. All of our previous cruises were with a Holland America. We wanted an opportunity to visit all of the Hawaian Islands and this was what we thought would be a good option. Friends has recommended Princess so we decided to book this 15 day cruise. Food served in the main dining rooms was sub-standard as the fish was over cooked and tasteless. All the seafood and fish dishes were unacceptable. I sent several plates back to the kitchen. I had a plate of mussels in a white wine cream sauce and the mussels had not been cleaned properly (beards) and less than half of the shells had opened during cooking. This tells me that they were not fresh! I ordered medium rare prime rib and it was bloody! However, the desserts (Chocolate Journeys) were exceptional. The ship was old and worn looking and obviously had plumbing problems. Most of the women’s washrooms were closed for maintenance during the entire 15 days! The entertainment on board was very good and there were lots of activities during the day. I gave this cruise a poor rating because of the sub-standard food. Many other passengers commented as well. This was our first cruise with Princess and it will also be our last! Read Less
Sail Date October 2019
Hawaiian Cruise October 7-22, 2019 Sea Princess Ship Vancouver to Vancouver Boarding and demark and daily weather conditions The best place to stay if coming in a day before the cruise to Hawaii is the Pan Pacific Hotel. This is a 5 ... Read More
Hawaiian Cruise October 7-22, 2019 Sea Princess Ship Vancouver to Vancouver Boarding and demark and daily weather conditions The best place to stay if coming in a day before the cruise to Hawaii is the Pan Pacific Hotel. This is a 5 star hotel with great location. Cost by taxi from Vancouver International Airport to the Hotel was a fixed cost of $36 Canadian. Leaving the hotel for boarding the ship is very simple and less stressful. Call the hotel bellmen and they will assist you in attaching the cruise luggage tags and then transport them right to the ship for processing and loading on your ship. Taking their elevator down to the CS level leaves you less than 500 steps from the start of the cruise ship check in process. Checking in is a 3 step process: security screening, US customs and then cruise check-in. Check in starts at 10.30 and I would recommend getting there sooner than later. People with disabilities are processed quicker and a Nexus cards speeds up the US customs process. We did it all in less than 30 minutes. The ship left the port at 4.30pm. The captain warned us that the seas would be rough the next 24 hours with swells to over 4 m. It rained all day of the check-in process but stopped by 7pm. Recommend to take warms clothes for the first 2 sea days and bring some seasick medicine – you can buy some on ship and the medical center on the ship and also offer some assistance. Day 2 (first sea day) Overnight the seas were quite rough and remained rough most the day with some easing late in the day. Mostly cloudy in the early morning then clearing to some clouds, temperature remained below 60F. All the pools were closed but people still watched the movies under the stars and ate in the outside areas. Day 3 (second sea day) Seas have calmed down with the temperature rose up to 66F today and mostly cloudy skies with some sunny periods. Winds still persistent. One hour back tonight for time change. Day 4 (third sea day) It was a perfect sea day with calm seas, sun/clouds and light winds with temperature of 72F. One hour back tonight for time change. Day 5 (fourth sea day) It was a fantastic sea day and sunny skies with great temperatures of 76. No hour change tonight. Day 6 (fifth sea day) Last sea day before Honolulu and the weather was great with temperatures around 82F mostly sunny with calm waves and light winds. There was a one-hour time change night – behind. Day 7 (Honolulu, Oahu) We had a great day with excellent weather 85F humid with some clouds. Did island circle tour by Tours by Locals – tour guide Marie – excellent island tour. Day 8 (Nawiliwili Kauai) Hot and sunny day 87F humid, mainly sunny with isolated brief showers. Did the Waimea Canyon / South Side Tour by Tours by Locals – tour guide Noah Friedberg. Day 9 Lahaina (Maui) Hot and sunny day 89F humid, mainly sunny with isolated brief showers. Did the road to Hana and the helicopter ride back – great tour - Tour by Princess Cruise Line. This is our favorite Hawaiian island. Day 10 Kona (the Big Island Hawaii) Today was cloudy, humid with sun and temperatures around 78F with passing showers. We did a Kona side island tour with Tours by Locals – tour guide Scott who was very good. Day 11 Sea day Today was cloudy, humid and windy with some sun and temperatures around 78F. Seas were a bit rough today. Day 12 Sea day Seas were rough last night and today. Sunny today with clouds, windy with a high of 75F. Day 13 Sea day Seas were a little rough today with sunny skies and temperatures around 70F Day 14 Sea day Foggy, cloudy, windy with some sun and a temperature of around 65F Day 15 Sea day Rough seas with cold, foggy, cloudy windy day around 58F. Day 16 Vancouver – time to leave the ship, head to the airport and fly back to Toronto (Burlington home). Rainy cold day. Getting off the ship was well organized and took very little time. We able to easily get a taxi to the airport which is the fastest and least expensive option. Read Less
Sail Date October 2019
Very disappointed in the food. There are so many choices that it is hard to do them all well. Many nights we did not eat our entrees. Comedy was good and the bands were good but the huge production numbers were embarrassing- so bad ... Read More
Very disappointed in the food. There are so many choices that it is hard to do them all well. Many nights we did not eat our entrees. Comedy was good and the bands were good but the huge production numbers were embarrassing- so bad and poorly performed. Voices and dancers were off and the shows made no sense. The cruise is good fun if you just know how to have fun. There were no enrichment activities. The daily activities were lacking and seemed to be geared for children. Most troubling- Princess now allows guests in the dining room in jeans, shorts or flip flops and guests can be in the buffet in bathrobes or pajamas. Staff were friendly and helpful for the most part. Crooners Lounge is a lovely spot for evening drinks and music. This itinerary spent too much time in the ports and not enough time at sea. Coffee is bad even in the paid cafe. Read Less
Sail Date September 2019
I am always puzzled why Princess has no card room, no forward viewing public spaces, and elevators that don't go to all floors. We and other guests were always searching for a spot to play cards, one day we had to relocate 4 times in ... Read More
I am always puzzled why Princess has no card room, no forward viewing public spaces, and elevators that don't go to all floors. We and other guests were always searching for a spot to play cards, one day we had to relocate 4 times in 2 hours. There was a nice space at the back of the ship that was only open late pms as a nightclub, but several of us found our way to it for reading during the day. Stateroom had a tub that was so badly worn ( finish off in numerous spots), I wouldn't use it, only showered. Rest of bathroom only "ok." PA system was painfully loud, so much so that most guests in public areas covered their ears everytime it came on. However, the staff and food staff were outstanding as usual. My advice is to find your own shore excursions, we did several non ship ones that were excellent and I will review them on viator. Read Less
Sail Date September 2019
On board: the room, balcony, was adequate; food also adequate, however, if pastry is your thing you will not find a decent croissant on Princess; flour to fat ratio all wrong. The room attendant was very friendly and helpful. In fact the ... Read More
On board: the room, balcony, was adequate; food also adequate, however, if pastry is your thing you will not find a decent croissant on Princess; flour to fat ratio all wrong. The room attendant was very friendly and helpful. In fact the entire staff was very well trained, helpful and friendly, with the exclusion of one surly female at the spa reception desk. On board lectures limited. Entertainment was enjoyable. Cruise entertainment director energetic, personable, funny and enthusiastic. Ports of Call: time spent in each port was sufficient. However, the ports of call were all geared towards retail sales with tee shirt shops and jewelry stores three to a block. Excursions offered were what one would expect. We choose a rafting trip. However, the waterproof gear given to us was wet and dirty on the INSIDE, even the boots were wet with sand and pebbles inside Not a pleasant experience. This was our second Princess cruise and probably our last. Not because of one bad excursion experience, rather a culmination of the entire Princess Cruise experience. Read Less
Sail Date September 2019
7 days to Alaska. We were supposed to go to Sawyer glacier but the capt. decided the weather was too bad to go. That was to be the highlight of the cruise. The star is an older ship but still looks good for the most part. Be very careful ... Read More
7 days to Alaska. We were supposed to go to Sawyer glacier but the capt. decided the weather was too bad to go. That was to be the highlight of the cruise. The star is an older ship but still looks good for the most part. Be very careful on the Lido deck when it has water on it. My wife slipped twice and the second time banged her knee pretty good. The deck is very slippery. We had a table for 2 confirmed for early seating only to find out it got changed to a table of 8. We were told they couldn't change it so we went to anytime seating and got a table for 2. The menu in the dinning room had 3 very good nights and 4 that were just so so. We ended up with salmon that is on the everyday side of the menu. The Buffet on lido deck wasn't very good for the most part. Pizza was just sauce and cheese on cardboard. Hamburgers were the best part of that deck. They have soft serve ice cream all day. The shows were good for the most part.. The magician was good, the so called comedian just wanted to swear which isn't funny but a big turn off. It was too bad he was on twice. The internet was very slow., other ships have much faster internet. The windows in the public areas were dirty and some you could hardly look through. Being elite status, if you are a drinker you get free mini bar, all the drinks you want at the captains party and free wine tasting. If you don't drink you get nothing-just a bottle of water. they discriminate against nondrinkers. Ports of call were Skayway, Ketchikan, Judeau, and Victoria (from 7pm to 11 pm) so you are there at night. Being in Alaska is always nice and pretty. Read Less
Sail Date September 2019
Overall a good cruise but lacking in a few areas. Had great weather and smooth seas. We found most of the staff very friendly but the food grill folks weren’t as helpful. When asked to toast a bun they wouldn’t do it for a passenger. ... Read More
Overall a good cruise but lacking in a few areas. Had great weather and smooth seas. We found most of the staff very friendly but the food grill folks weren’t as helpful. When asked to toast a bun they wouldn’t do it for a passenger. Also the coffee bar staff struggled to smile and wouldn’t even give a black cup of coffee without charging someone. We had excursions planned and those were good. One problem with the Tracy Arm excursion (one of the boats broke) and half the guests couldn’t go. While disappointing the cruise line did refund the excursion and covered our other excursion in Juneau. The speciality restaurants (Sabatinos and Crown Grill) were great! Excellent food and staff. The regular dining was just ok and the buffet had much to be desired. As a first time cruisers we were not disappointed nor were we blown away or impressed. We heard from other passengers that other ships in Princess are better and that other lines are also better so we will give it another try. Read Less
Sail Date August 2019
We have always gone Cruising to warm water but so many people said how great the Alaska Cruise is. Why? We couldn't walk the deck while out to sea or use the balcony. It's too cold. They didn't serve any local ... Read More
We have always gone Cruising to warm water but so many people said how great the Alaska Cruise is. Why? We couldn't walk the deck while out to sea or use the balcony. It's too cold. They didn't serve any local Alaskan dishes onboard. Only Alaskan inspired European dishes that were more European than Alaskan. (even the baked Alaska) We couldn't afford the excursions that cost $$$$ hundreds of dollars more per person than on warm water destinations. There are only two kinds of shops in the towns, jewelry shops and souvenir shops with the same stuff. Didn't get to see any glaciers or wildlife other than salmon in the river at Ketchican. It just was not a value to me. I would rather sit on a warm beach and snorkel in warm water for the money. The only highlight was some of the entertainment. See you on the warm beaches from now on, I learned my lesson. Read Less
Sail Date August 2019
I had taken a Baltic Sea cruise with Princess last year and loved it so Princess seemed like a natural choice for Alaska this year. Big mistake. The ship, The Star Princess is older but this should not be an excuse to have filthy carpet ... Read More
I had taken a Baltic Sea cruise with Princess last year and loved it so Princess seemed like a natural choice for Alaska this year. Big mistake. The ship, The Star Princess is older but this should not be an excuse to have filthy carpet in a cabin or light switches falling off the wall. They offered to clean or change carpet during our cruise, both of which we declined because of the fumes associated with both choices. Throughout the cruise there were noisy children playing on the balcony next door very early in the morning (before 7 AM). I called Guest Services and was told they would send someone. I don't know if anyone spoke to this family but someone came to my cabin to let me know that situation would be handled. The kids were not controlled by their parents throughout the cruise and it was very unpleasant for us. The food was mediocre, although the meal in the Crown Grill Specialty restaurant was very good. One day during Anytime Dining I bit into a roll not realizing it was most probably a day old because it was hard and a piece of tooth (molar) broke off! The entertainment was good and we enjoyed the Cruise Director who did keep us laughing. Never got to go on the excursion to Tracy Arm. One of the excursion boats broke down so not everyone could go. The excursion team decided to choose passengers to go based on the date that they reserved the excursion. Supposedly those who booked first got to go. We booked the excursion in February 2019. When we realized folks who booked as late as August were going on the excursion we were irate. We were very upset. Excursion staff became very annoyed with us and described the situation as a "minor inconvenience". Everywhere you looked someone was trying to sell you something. Not giving cabin lowest score because the bed was very comfortable.Disembarkation was smooth. Guest Services staff helpful and knowledgeable. Will try another line next time. Read Less
Sail Date August 2019
We have been on 7 cruises, the last 4 have been Princess Cruises, this was #5. We loved Alaska, it was beautiful, that is all I can say good about this cruise on the Star Princess. We paid for an upgraded balcony cabin, when we got ... Read More
We have been on 7 cruises, the last 4 have been Princess Cruises, this was #5. We loved Alaska, it was beautiful, that is all I can say good about this cruise on the Star Princess. We paid for an upgraded balcony cabin, when we got to our cabin it was so small that it only had the one chair in it, the desk chair. The room steward told us the room was so small they had to take the club chair out of the room. So that left either my husband or I always sitting on the bed or on the balcony. The room smelled like waste the whole time from the bathroom. The first evening when we left the cabin to go to dinner the balcony sliding glass door would not lock. We had to track down someone to fix it. Then we get to the dining, when our travel agent made the reservations, she said table for 6 on traditional dining. I changed it to table for two in January when I first had to contact Princess, I had to contact them many more times and always asked if we had a table for 2 and was assured we did. But when we got to the dining room we were told there was no tables for 2 open and had to go to The Capri Dining room and maybe they had a table for us or the buffet. Luckily the boss found us a table for 2, but we had no permanent table the whole trip, every night it was a maybe we will maybe we wont. And we noticed the food was really not up to the standards of other cruise we took with Princess The ship was showing her age and by far was the worst we had been on in the Princess fleet. Not sure if we will sail with Princess again. Read Less
Sail Date August 2019
We chose this cruise because of the rates, itinerary and because it left from and returned to Seattle. I was told by friends that the food was mediocre so we were prepared. We weren’t surprised, the food was mediocre. However, the crew ... Read More
We chose this cruise because of the rates, itinerary and because it left from and returned to Seattle. I was told by friends that the food was mediocre so we were prepared. We weren’t surprised, the food was mediocre. However, the crew was very friendly and accommodating. The ship was clean and inviting. The best parts were the ports, Ketchikan, Tracy Arm Fjord, Juneau, Skagway and Victoria. We saw salmon jumping and seals eating them in Ketchikan. We also ate at Alaska Fish House, very good! In Juneau we ate King Crab at Tracy’s King Crab Shack and used Alaska Tales for seeing Mendenhall Glacier and whale watching...highly recommend! In Skagway we ate at Skagway Brewery and had a Princess excursion to see White Pass Summit and it was breathtaking. We didn’t see much of Victoria because dock time was between 7pm and midnight. Tracy Arm Fjord was amazing! The ship turned 360 for a while so everyone could see all of the gorgeous scenery. It was a highlight of the cruise. Overall, we had a fabulous time. Prior to the cruise start we stayed at Silver Cloud Inn on Lake Union in Seattle. A great location with free shuttle service to Pike Place Market. We took a walk around part of the lake to look at the iconic Seattle houseboats before embarking. I highly recommend it! Read Less
Sail Date August 2019
My first cruise was on a royal Caribbean and it was wonderful all the way around . This time I chose a Princess Star Cruise. Because I had heard it was a higher end cruise I did not mind spending the extra money... it was definitely a let ... Read More
My first cruise was on a royal Caribbean and it was wonderful all the way around . This time I chose a Princess Star Cruise. Because I had heard it was a higher end cruise I did not mind spending the extra money... it was definitely a let down. Various toilets all over the ship were stopped up the entire trip. The food felt as if I were having leftovers for the first three days at the buffet area. Most everything on the bar was the same each day at breakfast and lunch with a few changes. A lot of items did not taste fresh made. Coffee dispenser did not work properly some of the times they put out water I went through three coffee cups one day before I found a clean one. The man in front of me laughed and said it takes three. Dinner in the main dining room was also disappointing . Lobster was rubbery and did not taste fresh, NY strip and fish were delicious. The rest of the meals were nothing to write home about. Service In the main dining room was excellent. The comedy show was fantastic. The rest of the entertainment was good . I would consider this a low-key cruise more geared for seniors or someone looking for a more laid-back relaxed atmosphere I definitely would not call it a party ship. BEDS were great. There were four of us traveling together and we all felt the same way. I personally do not feel the princess cruise was worth the extra money Read Less
Sail Date August 2019
The cabin had a filthy stained rug and film over the mirrors. All the electrical outlets did not work. The urine smell coming from toilet was strong. They offered to replace the carpet but would have to move all our belongings. They ... Read More
The cabin had a filthy stained rug and film over the mirrors. All the electrical outlets did not work. The urine smell coming from toilet was strong. They offered to replace the carpet but would have to move all our belongings. They offered to shampoo carpet but the smell from the chemical may cause allergic reaction so we said no. The casino floor staff was hard to find and during smoking hours they did not put out ashtrays until asked. The food was just okay unlike my last trip. We had to revert to anytime dining to get good food. The desserts were bland but the cookies were great. The wait staff was usually there to take drink orders. The cruise director and other crew members were fantastic. There was a problem with our excursion and the person in charge had a printout and chose who would go based on when they booked the excursion. The order was all wrong so people who just booked the excursion went while those that booked 6 months prior did not go. Read Less
Sail Date August 2019
Star Princess Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.9
Entertainment 3.0 3.7
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 4.0 3.8
Shore Excursions 4.0 N/A
Enrichment Activities 4.0 N/A
Service 4.0 4.2
Value for Money 4.0 N/A

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