Sail Date: January 2018
We do this every year in January, usually on Holland America. I could not believe that we spent 10 sea days and only visited 4 Hawaiian ports! Princess hurried our Hawaiian timeso that we could spend !ALL DAY! in Ensenada. (How many ... Read More
We do this every year in January, usually on Holland America. I could not believe that we spent 10 sea days and only visited 4 Hawaiian ports! Princess hurried our Hawaiian timeso that we could spend !ALL DAY! in Ensenada. (How many passengers booked this cruise because of its full day in Ensenada?) Our dinner table assignment was a table for 8 with only 4 people sitting there. No effort was made by dining room personnel to either get us a smaller table or assign more people to our table. Princess staterooms are always inadequate. They did improve the beds. Our room steward was excellent, as were our waiters. The entertainment was very good, but the theater seating is inadequate for the number of passengers. Princess ships lack an observation lounge on the front of the ship except for their small ship Pacific Princess. We will not take another Hawaii cruise with Princess unless it's on Pacific Princess and unless we have 5 full days in Hawaii. Read Less
Sail Date: January 2018
We chose this cruise as it involved no flying - LA to Hawaii and back. Embarkation very smooth. Seas very rough the first two days (20 ft waves said the Captain) but then spotted out and warmed up for the rest of the trip. Overall staff ... Read More
We chose this cruise as it involved no flying - LA to Hawaii and back. Embarkation very smooth. Seas very rough the first two days (20 ft waves said the Captain) but then spotted out and warmed up for the rest of the trip. Overall staff was excellent, very animated and eager to please. The Star Princess was not overcrowded even though sold out. They kept it very clean. For a ship just out of dry dock though, it had a number of faults. In particular, one elevator dead the whole cruise and a second would not go to the buffet deck. On a cruise with a lot of elderly folks who could not use the stairs this is not excusable. The wife and I did not like the new mattresses - we like a firm one and the new one was like a cotton ball, no back support at all. Food on the whole was good - the two pub lunches were great. But the food seemed a notch down from our last cruise in 2016. The destination experts and speakers were very good. Activities were many and varied going to the islands, seemed to slack off some on the way back. But not nearly as much arm twisting to buy stuff as on our Panama Canal cruise. Shows were good but not great - except for the really fantastic magician. Shore excursions were fine - swimming with sharks was awesome! Snorkeling in Maui we saw lots of fish and even some whales. I can see why we met several people who said they had done this cruise many times. Read Less
Sail Date: January 2018
Wanted to enjoy a carefree trip without planning anything. And see what Hawaii was like. Huge mistake. The shows were for 75 plus years old. Walked out on everyone except one. The food was lukewarm and if you wanted a dinner for two - you ... Read More
Wanted to enjoy a carefree trip without planning anything. And see what Hawaii was like. Huge mistake. The shows were for 75 plus years old. Walked out on everyone except one. The food was lukewarm and if you wanted a dinner for two - you had to wait a hour or sit with loud mouth people. Burgers and ff were the only good food. Hot tubs were broken. TV in room fuzzy. When we arrived our room was not cleaned yet. Had to request for it to be clean. Shore excursions were to be with non- handicap people. So wasted 30 min. Loading them and another 30 min. Unloaded them. Overpriced for waiting for handicap people. The ship is rundown. The crew services are extremely helpful, friendly and hardworking. This was such a disappointment. I had read one other review before I went - I wish I would not have gone. Read Less
2 Helpful Votes
Sail Date: January 2018
We are retirees in our late sixties. This is our 3rd cruise to Hawaii and our first from LA. Transfer and embarkation went smoothly although boarding began late. We had a nice lunch in Portofino’s and our luggage was in the room ... Read More
We are retirees in our late sixties. This is our 3rd cruise to Hawaii and our first from LA. Transfer and embarkation went smoothly although boarding began late. We had a nice lunch in Portofino’s and our luggage was in the room after lunch. One of the things we were looking forward to in the refurbishing of the ship was the new mattress. Ours was way too soft and we immediately asked for.it to be made firmer. We still had some mornings with backaches. We found the food in the Club Class to be consistently delicious, dinner in the Crown Grill and Sabatinis to be excellent and worth the up charge. We had very rough seas with 18 ft swells crossing to Hawaii and more could have been done with all the seasick passengers. Sick bags didn’t appear until the early evening after a long day of rocking and rolling. The new setup in the Horizon Buffet where the silverware is rolled and in containers is a great idea. It keeps people from touching silver setups when they are just hanging in that area. We took no excursions since we have done most previously. We had excellent service and I would say the staff/ crew were a plus on this cruise. Read Less
2 Helpful Votes
Sail Date: January 2018
I love the Star Princess, this is the 4th cruise we have made on her (R/T Tahiti and 3 R/T Hawaii). Really like the Skywalkers Nightclub with the great view from up there. We did anytime dining this trip and had no trouble getting into ... Read More
I love the Star Princess, this is the 4th cruise we have made on her (R/T Tahiti and 3 R/T Hawaii). Really like the Skywalkers Nightclub with the great view from up there. We did anytime dining this trip and had no trouble getting into the restaurants for our meals and also ate in the Horizon Court several nights. The food everywhere was prepared very well and the new menu items in the restaurant were delicious! We ate one meal in the Crown Grill to celebrate my birthday and our friend's Anniversary. Everything was delicious and cooked to perfection. We also did one of the Pub Lunches and loved the Bread Pudding. For anyone wondering about what to do on sea-days, there is something for everyone. We had terrific Ukulele lessons with Tiki Dave (free and the ship supplied the ukuleles), there was free Hula Dance class with Leialoha and many other dance classes too. Trivia games throughout the day and evening plus other games and events. The naturalists and destination lectures were all very informative. The entertainment went on day and night and it was all good. We didn't take any of the ships tours this time, but in the past my favorite tour was the tour to the Keck Observatory. This time, we walked everywhere and got a lot of good information from the local Tourist Information locations - along with walking maps and hints on places to see and things to do. Read Less
2 Helpful Votes
Sail Date: January 2018
We chose this cruise on the Star Princess because we wished to visit Hawaii and we had enjoyed previous cruises on Sea Princess. We were very pleased with our cabin on Aloha Deck and enjoyed spending time relaxing on the balcony. The ... Read More
We chose this cruise on the Star Princess because we wished to visit Hawaii and we had enjoyed previous cruises on Sea Princess. We were very pleased with our cabin on Aloha Deck and enjoyed spending time relaxing on the balcony. The shower was far too small but we were expecting this. How larger passengers cope I have no idea. I am of average height and weight but had difficulty picking up toiletry items which I always managed to drop due to lack of shelves in the shower stall to put things. I cannot fault our cabin steward, Pastor, who was polite, efficient and hard-working. Most passengers were over 75 and I would say a small percentage were in their 90s. There were quite a few disabled passengers and people who had mobility problems. The lifts could not cope! We used the stairs whenever possible but at times we had to use the lift, often having to wait for several minutes. The average age of the passengers, who usually like to eat dinner early, led to the overcrowding of the early performance of the entertainment in the Princess Theatre. Passengers needed to be in the theatre at 7pm for the 7.45 pm performance. We saw passengers bringing their dessert to their theatre seats to ensure they caught the earlier showing. The relaxation of rules regarding set dinner times meant there was no staggering of passenger numbers going into the theatre. Princess line needs to address this problem, bearing in mind many elderly passengers want to be in bed by 10 pm. Internet is too slow and far too expensive! Photography services are not worth the money, better to take your own pictures. You could not go anywhere in the ship without being confronted by the hard-sell for Effy Jewellery. I was shocked to see some passengers were actually buying it! I love art/paintings but would have liked to have seen a greater variety of work on show. Hard luck if you don’t like Peter Max. If you still read books forget the library. Very few books were available, so little choice. Many people still prefer a book to a kindle. I left 2 books I brought on board on the shelf, they were gone within the space of a few minutes. Dining room service was excellent. We used the Portofino, George and Cesar were our waiters and gave us good service. The dining room experience was spoilt by having to pay for tea and coffee, this used to be part of dinner! Most people didn’t use the bar service during dinner, beer and wine was too expensive. We just had water, which was free of charge unless you got conned into buying bottled water. Steaks and speciality food was once served in the main dining rooms, now you have to go to a smaller restaurant and pay extra for the ‘privilege’. Excursions were over-priced and poor value for money. We paid 40 dollars each for an excursion where the guide led us down 2 streets, including a visit to a free museum. On the blow hole excursion in Ensenada our guide spoke very poor English. Nobody could understand her or hear her. I strongly recommend you ‘do your own thing’ when the ship is in port. Pearl Harbour was interesting and moving, again, it is better to make your own way there. If you like to dress very casually on a cruise then the Star Princess is the cruise ship for you. Dress codes were ignored, only 50% of the passengers seemed to smarten up on formal nights. Food was very good, we have no complaints there. Horizon Court staff were marvellous and very cheerful. We enjoyed the violinist, Chris Watkins. The singers and dancers were up to standard but were let down by poor sets and props. They need to take a look at Celebrity Cruises who put on spectacular shows and have better lectures on sea days. We probably won’t sail with Princess Cruises again. They have let their standards drop. We are going with Celebrity to the Baltic later this year. Read Less
1 Helpful Vote
Sail Date: January 2018
I found this cruise to be a study in economy, while presenting itself as a premium cruise, in actuality it was very frugal and did not provide the passenger with the quality of food one would expect, nor the environment one has experienced ... Read More
I found this cruise to be a study in economy, while presenting itself as a premium cruise, in actuality it was very frugal and did not provide the passenger with the quality of food one would expect, nor the environment one has experienced in the past--overcrowding. The entertainment was good to excellent; the ship did not have the capacity to seat people in the auditorium. If I wanted to see a show after dinner I would have to be in the auditorium 45 minutes to one hour before the show. Every seat in the auditorium was taken and people had to stand and watch. In addition many of the seats were broken and the seats slanted forward. Additionally, they have the Piazza, where to see any event there was only standing room with a few seats. People would be standing two and three deep. There were just too many people for the venues; the ship appeared to be overcrowded. In addition there were few quiet spaces to read or just relax. I had issues with the food. Every piece of food seemed to be weighed and measured. For instance, an item such as butter was counted out. If there was six people at the table there were six pieces of butter. If you wanted more you had to ask. Servings were generally small and items featured seem to be lesser cost items such as "Pork or Meatloaf." In conclusion while the ship was overcrowded, it also appeared the ship itself was tired looking, even though it had just came out of dry dock.. In my cabin the couch was just worn out. Other areas of the ship needed help. The one positive item is that the employees seemed well trained and tried to be as helpful as possible. They seemed to have a positive attitude. I did have one problem in my cabin and they came to do the repair within fifteen minutes of my call. Read Less
Sail Date: January 2018
Nothing to put in an excellent category. Although the ship was just out of dry dock, it still shows its age. Disembarking was a total mess. We were due to disembark at 7:45 due to an early flight. They had people entering and leaving ... Read More
Nothing to put in an excellent category. Although the ship was just out of dry dock, it still shows its age. Disembarking was a total mess. We were due to disembark at 7:45 due to an early flight. They had people entering and leaving through the same set of doors and weren't allowed to disembark until after 8:15. Princess@Sea app was a waist of time. Same information was available in their daily newsletter. WIFI for it was spotty. Elderly people on scooters and walkers tied up elevators and walkways. I was disappointed in the weather, but nothing could have prevented that. 12 days were overcast or rainy, and 3 days had some sunshine. The ports of call were very nice and the excursions were worth the money. Visiting Pearl Harbor and the U.S.S. Arizona Memorial is a must see excursion. Volcano National Park in Hilo was also worth the trip. Read Less
Sail Date: January 2018
We usually prefer Celebrity to Princess, but chose this cruise because it was round-trip San Pedro, driving distance from our house. We were very pleasantly surprised. The drydock upgrade made the ship look nearly new and the entertainment ... Read More
We usually prefer Celebrity to Princess, but chose this cruise because it was round-trip San Pedro, driving distance from our house. We were very pleasantly surprised. The drydock upgrade made the ship look nearly new and the entertainment was very good. Food was pretty good (not outstanding). Our cabin steward was first rate. Difficult to find anything to complain about except the elevators. They need serious work. We had all new beds, pillows, and carpets. Very nice. Dining service was outstanding, as was the service in the buffet. In fact, there were many servers in the buffet to help carry things and bring drinks. We purchased soda packages and were able to fill our cups at all bars with most any non-alcoholic drink. I drank LOTS of club soda with either lime or a little grapefruit juice. They always cheerfully refilled our cups. People told me that you could order virgin versions of most drinks with the package. Read Less
Sail Date: January 2018
We booked air and transfers to and from the ship with Princess. The whole process was wonderful. The ship is older and retrofitted for wheelchairs and walkers, of which there were many on this itinerary. The naturalist and the Hawaiian ... Read More
We booked air and transfers to and from the ship with Princess. The whole process was wonderful. The ship is older and retrofitted for wheelchairs and walkers, of which there were many on this itinerary. The naturalist and the Hawaiian Ambassadors were wonderful, knowledgeable, and thoroughly enjoyed sharing their life on the islands with us. The service on the Lido deck was outstanding. We never had to wait for someone to come to take our drink orders or clean up our dishes. The waiters were very happy to be there and to help us in any way they could. The cabins were nice but could use some comfortable chairs or a sofa for relaxation and reading. We ate in the MDR and the service was excellent and the menu was good and varied. Embarkation was very good until we entered the ship. The line there was atrociously long because they only had one person taking pictures for our sea pass cards. Disembarkation was very fast once they got clearance from the feds. Much of the major entertainment was conducted in the Vista Lounge which did not hold any where as many people as wished to attend. I would have liked to have gone to a lot of the entertainment held in the Piazza and to have eating in the International Cafe but there was very little seating there. Read Less
Star Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.9
Entertainment 3.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.1

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