Sail Date: June 2018
Princess is a great ship, friendly staff, Clean and Balcony view was amazing. Dining had excellent food and the Wait staff made you feel like you were family. Entertainment was great- Music and shows were top notch! Everyone we ... Read More
Princess is a great ship, friendly staff, Clean and Balcony view was amazing. Dining had excellent food and the Wait staff made you feel like you were family. Entertainment was great- Music and shows were top notch! Everyone we traveled with LOVED the entertainment. Princess is seamless with ports, shore excursions and travel. This was a long awaited trip and was worth it! We saw so much wild life I could not believe it! From our balcony we saw Killer Whales, Sea lions, Glaciers, School of Dolphins and on shore we saw Fox, Hares, tons of Moose their babies, Prairie Dog aka Breakfast Burrito, Bald Eagles... even a Porcupine! I could keep going on and on... Exceptional trip. The Princess Star even had a kids discovery center on board, I didn't travel with kids but they sure looked like they were having a great time. The only thing negative I would say is that when you would go to the seminars or book massage or other services they would try to sell/push you products... 1st time was fine but after the it got to be annoying but I assume this happens on all cruise ships. I would still give them 5 stars and do it all over again! Read Less
1 Helpful Vote
Sail Date: June 2018
This was our 3rd family cruise, and our first with Princess. We are a family of 3, with a preteen daughter. We picked this cruise, because we wanted to see Hubbard Glacier and Glacier Bay. The itinerary and the breath taking vistas ... Read More
This was our 3rd family cruise, and our first with Princess. We are a family of 3, with a preteen daughter. We picked this cruise, because we wanted to see Hubbard Glacier and Glacier Bay. The itinerary and the breath taking vistas did not disappoint. The ship itself has seen better days though. Even after the latest refurbishments, it is evident that the vessel is old. Public areas are much nicer, but our balcony cabin's furniture was worn out and carpet looked stained and dirty. Ship's staff was hit-and-miss. MDR food was ok, and wait staff was friendly and accommodating. We didn't use Horizon Court much as the food quality resembled shopping mall food court. International Cafe was much appreciated. We also bought a coffee card, but tbh everything we got tasted warm, sweet and milky regardless of what we ordered. Attention to detail is not their strong suit. And some people were not polite. Spa reservation desk girls were particularly impatient and rude. And the lady at Captain's Circle desk gave us curt answers without even lifting her head to look us in the face. Evening entertainment did not impress us, but one lady vocalist (the one out of LA) was really good. All in all, we do not regret our trip. Princess is one of the very few cruise lines that goes to Glacier Bay, and was better suited to our family. With Mother Nature as the main attraction, we were willing to overlook the rest. I saw a lot of reviewers complain about disembarkation, but ours went really smoothly. We were assigned to the 9 am group. We left the ship in a very timely manner, and our luggage was waiting for us as we got out. Breezed through customs, and quickly got a cab. We were in our downtown hotel in less than 1 hr. Read Less
1 Helpful Vote
Sail Date: June 2018
Did land tour 3 days prior to the ship. Land tour was very busy the big event..Denali could not be seen, but a lot of other animals were seen and the scenery is breathtaking. Ship is older but everything worked fine the food was very ... Read More
Did land tour 3 days prior to the ship. Land tour was very busy the big event..Denali could not be seen, but a lot of other animals were seen and the scenery is breathtaking. Ship is older but everything worked fine the food was very good, as we all expected. The entertaiment in the theater was the singers and dancers and one man singer so nothing much but the entertainment around the ship was good, it just seemed that the entertaiment stopped too early. Casino was good to me, but the casino was pretty empty all the time, the bar at the casino had no TV, so no sports at the casino maybe this was the problem. The majority of the guests are over 55.. Room was fine and again - no towel animals, I keep expecting them, but to no avail..they are discontinued. The ports were great, July 4th in Juneau the parade was fun and entertaining. On the days at sea gong through the glacier the naturalist needed to be on the PA, heard some but not all. Read Less
Sail Date: June 2018
Second cruise to Alaska on Princess and already planning the third. Arrived in Anchorage the day before to explore the city. Embarkation was smooth and direct to bus service for disembarkation was awesome. Wildlife seen on this cruise ... Read More
Second cruise to Alaska on Princess and already planning the third. Arrived in Anchorage the day before to explore the city. Embarkation was smooth and direct to bus service for disembarkation was awesome. Wildlife seen on this cruise (from ship) included: humpback whales, orca whales, sea otters, sea lions, bald eagles, also saw a moose and mountain goats on bus ride to ship and brown bear cub on train excursion. Witnessed glacier calving at both Hubbard glacier and Glacier Bay National Park. Park rangers and naturalist onboard added great commentary to wildlife and glacier viewings. Took 2 excursions this cruise- (1) White Pass Mountain Railroad in Skagway, love this and is one of my fav's. have taken it on both trips to Alaska and highly recommend. Great excursion for all ages & mobility levels. (2) Mendenhal Glacier and Roberts Tram in Juneau, really enjoyed the visit to the glacier and optional hike to waterfall. Cabin was outside cabin E326. Was listed as fully obstructed view but was pleasantly surprised to find a nice view from the window, could see wonderful mountain views while sitting in chairs, standing in cabin and lying in bed. Would book this cabin again. Spa- enjoyed a nice massage and I will say Princess is getting better about limiting the sales pressure at the end of spa treatments. Love Alaska and will definitely go back. Most relaxing vacation I have ever taken. Princess is the best choice for Alaska. Best itineraries and excursions. Read Less
Sail Date: June 2018
Our family chose this cruise to celebrate our parents' 50th anniversary. Most of us had never been to Alaska and Alaska didn't disappoint! I highly recommend a voyage through the Inside Passage. This review is going to cover the Star ... Read More
Our family chose this cruise to celebrate our parents' 50th anniversary. Most of us had never been to Alaska and Alaska didn't disappoint! I highly recommend a voyage through the Inside Passage. This review is going to cover the Star Princess itself and its crew. NOROVIRUS We were notified via email, days PRIOR to our trip, that "during the current cruise there was a slight elevation of cases of gastrointestinal illness among guests suspected to have been caused by norovirus." The email explained that departure and boarding times would be delayed so that the ship could be disinfected thoroughly. At first, I was "grossed-out" by the thought of spending a week on a ship that had been filled with sick passengers a few days prior. However, my level-headed husband pointed out that the ship will probably be cleaner for us than it had been in a long time. Excellent point. Whew. We were able to board at 2PM but were told our staterooms wouldn't be ready until 3PM; no problem. We sat on deck, enjoyed a few drinks, and took advantage of the warm Vancouver sun. Starting at 3PM, an announcement was made approximately every 30 minutes to inform us that cabins were still not ready. 2000+ people were gathered in the public spaces of this ship while waiting for their cabins. We didn't really mind waiting but I found it interesting that the entire back of the ship on level 16, called The Sanctuary, was completely empty. There is a fee to use this area of the ship and it's filled with sun shades, tables, cushioned chairs, and loungers. Due to the delay in our stateroom readiness, it would have been a good guest-service move for Princess to open up this area for guest use, free of charge, until staterooms were ready. Instead, we were crammed into the remaining common areas, waiting for open tables and open seats. It was around 5PM when we were finally told we could access our staterooms. SEWER SMELL The reek of raw sewage in various parts of the ship was so strong that it was intolerable- especially on deck 14 in the elevator area during the first half of the cruise. Many elevators weren't in service when it came time to head to our cabins and this smell made it impossible to wait for the elevators. Wearing a medical CAM boot on my right leg, I was willing to use the stairs rather than wait in this area. One of the "panoramic elevators" smelled so badly of vomit that it should have been out of service. That odor didn't clear for the first half of the trip either. Another of the panoramic elevators would randomly cease working when it stopped to let someone off. We had to get out and switch elevators entirely on two different occasions. STATEROOMS My parents had a beautiful suite stateroom so that all of us could gather in their room and on their balcony in the evenings. Unfortunately, their balcony also reeked of raw sewage for the first half of the trip and couldn't be used. Their balcony furniture was covered in flaked paint that had likely come off the sides of the ship when it was pressure washed. It wasn't able to be simply brushed off the furniture- it was stuck on. When we finally got access to our staterooms, I was happy with the level of cleanliness. The bathroom was spotless and I didn't see any evidence of poor housekeeping or "missed spots." The beds on this ship were amongst the most comfortable beds I've ever used- no complaints there. Unfortunately, it was after 9PM before all of our luggage was delivered to our cabin. My husband checked with guest services around 7PM to ask about our missing pieces and found that the luggage tags had fallen off. He identified our bags behind the desk but wasn't allowed to bring them up to our room. We had to wait for them to be delivered by a steward, which took over 2 more hours. I had dressed warmer than I needed to for the Vancouver climate and I was actually sweating all afternoon and evening because I didn't have my clothing to change into. My sister's family of 4 booked a balcony room, while the rest of us had a suite and mini-suites. The size of her balcony room was ridiculous. On every other cruise I've been on, there is at least a couch and seating area in a balcony room. Nope. Their room had two twin beds on floor level and then two twins that came down from the ceiling and had to be unlocked by the steward each night and put away each morning. There wasn't a seating area at all- just a desk and a chair. They paid $7000 for this teeny-tiny stateroom. ROOM STEWARD For the most part, our steward was good. I understood that, especially on the first night, it was probably "all hands on deck" to get staterooms disinfected and that the staff was probably exhausted. So I'll give him a pass on the first 24 hours but here are a few negatives that happened: On the first night, I asked him for more hangers. When we returned from dinner, there was a cluster of mangled wire hangers in my closet that looked like they had been used to pull up the ship's anchor. I guess only so-many wooden hangers are allowed per stateroom. We had a champagne toast in our stateroom as we left Vancouver, along with some assorted cheeses and desserts from the International Cafe. When we got back from dinner, the steward was getting ready to enter our room for turn-down service. Instead of offering to do it for us, he just handed us our chocolates and said "here you go." I asked him to come in and take our plates from earlier in the evening and he did, with the exception of the champagne glasses. He said he had to leave those in our room until morning because that kind of glass doesn't get washed until "later." Huh? On the second night of the cruise, my parents and my sister's family were left warm blankets by their steward and without request, to use on their balconies (they were on the 10th floor). My other sister and I had neighboring rooms on the 9th floor. We weren't automatically left blankets by our steward so she asked for blankets on the 3rd night and they were delivered. I expected our shared steward would have realized that he had forgotten to deliver them and bring some to us as well (he knew we were sisters in neighboring rooms) but he didn't. We had to leave him a note requesting them and got them on the 4th night. It was just odd that part of my family got them without even asking, as if they were a perk, and the rest of us had to specifically ask. BEVERAGE PACKAGE On the first evening, there was tremendous confusion between various bartenders and wait staff about the beverage packages: what they include, where to buy them, etc. When my sister tried to ask one of the bartenders about it, the bartender replied "I'm closed. You'll have to go around the corner and ask someone else." Speaking of beverage packages, it's ridiculous that you need to buy a premium beverage package for approximately $60(?) per day just to get non-alcoholic beer included in the plan. Obviously N/A beer costs more than soda so it can't be included in the soda-only plan but they should have a "soda plus" plan that costs a bit more but includes N/A beer. Also, my husband tried to purchase a soda-only plan on the first evening but because it was a few minutes past midnight, the bartender said it was too late and to check with guest services the next day. NICKELED AND DIMED Most things on this ship have been orchestrated as a way to make more money for Princess. I've been on other cruise lines (Disney and Royal Caribbean) and this was NOT the case. For instance, my mom and dad's suite came with a "sleep kit" to help ensure a great night's sleep. Nice amenity, right? It had a packet with tips on how to sleep soundly, ear plugs, eye mask, and cooling gel eye mask. The kicker is that there was ONE set of earplugs, ONE eye mask, and ONE cooling gel mask. Apparently, if there are two people in the suite, they're supposed to take turns with the masks and earplugs at night. Bingo was terribly expensive compared to other cruiselines, they charged $2.50 for dawbers, and the payouts were small. I worked on the "treasure hunt" the first day and my parents entered the raffle for guessing the price of the painting. We sat there for an hour for these raffles and most of the prizes were for something worthless like $100 off a bid of $300+ in the art auction. They weren't actually giving away free stuff- they were giving away opportunities for you to spend more money. Even the unframed "free artwork" (which were basically posters) they were giving away had a shipping free of $35. While we were waiting to get to our staterooms, we were near the Lotus Spa and they started talking about a raffle. We had nothing else to do so we thought we'd enter the raffle, right? After we filled out the card and asked where to deposit it, we had to walk all the way through the spa to a room at the very back that was packed with people. We had to give our footprint at the entrance and then listen to a presentation (which undoubtedly was to sell spa services) and then wait for the raffle at the very end. No thanks. We couldn't get out of there fast enough. The on-board promotions were extremely excessive. Halfway through the cruise, it became a joke about what they'd be trying to sell or promote tomorrow. FOOD The food was mediocre at best- VERY disappointing. There wasn't a single thing that I ate that I remembering falling in love with or wanting more of. We had "anytime dining" and the service was so slow that we stopped eating in the dining room after the third night. We often sat for 2+ hours for dinner. We had a 7 and 8 year old and they never brought out kids' food first. 2 hours is a long time for adults to sit and eat, much less kids. The service was also disappointing. One night, it took 15 minutes just for the server to take all of our dinner orders. He took a few of our orders, disappeared for a while, then came back and took the remaining orders. Drink orders took about 30 minutes on that particular night because the server would take one drink order, go get the drink, and then come back and take the next order, go get the drink, etc. My husband and I were never asked if we wanted drinks. After the first two days, I was convinced that I would actually be LOSING weight on this cruise. The Horizon Court had a wide selection of food, but none of it was good. The Prego Pizzeria ended up being our go-to spot for dinner. The pizza was typically good but it was tough for the pizza chef to keep it warm in the sometimes chilly and windy conditions. Room service at breakfast was nominal compared to other cruiselines. Typically, we enjoy room service breakfast on the mornings that we book excursions so we can eat while we get ready. The room service breakfast choices were merely choices you'd find on a continental breakfast buffet: cereal, pastries, fruit, juice, yogurt. The only hot food item offered is a breakfast sandwich that sounded like an Egg McMuffin. They don't offer pancakes, scrambled eggs, omelets, or any other hot foods you'd expect. On a positive note- our room service was always delivered on time and the order was always correct. Service was also inconsistent in the dining room. We ate there for breakfast and lunch occasionally too. Some mornings, they would leave the coffee creamer on the table for us, some mornings they said they "couldn't." The same thing happened with syrup, bread baskets, and butter. ACTIVITIES ON BOARD The Alaska speakers and on-board naturalist presentations were engaging and exciting to attend. If it hadn't been for them, there would be very few on-board activities that interested us. My 8-year-old nephew was really excited to go to the Klondike bracelet-making class but when he and his mom got there (minutes before it even started) it was already full and they were turned away, along with dozens of other guests. They had tried to make "reservations" for the class but it's first-come, first-served. My nephew and brother-in-law actually won the paper airplane contest in the Piazza. The price? A foam finger. Not a souvenir from the gift shop or a candybar. A $0.25 FOAM FINGER. On the final day, several of us were excited to see a "culinary demonstration" was being offered in the Princess Theater. This "culinary demonstration" turned out to be little more than a self-serving staff variety show where dining room staff showcased their own singing and dancing, the chefs did a small amount of cooking, and they begged for us to score them with "10s" in every category on the survey that Princess would email to us after the cruise. We could barely sit through the whole thing (which lasted much longer than advertised) but were excited about the "galley tour" that was promised at the end. There was indeed a galley tour but we waited in line for about 30 minutes to get a chance to walk through one of the galleys. Seeing the galley was actually interesting and there were cute displays of carved fruit and vegetables throughout. True to Princess' revenue-boosting schemes, the galley tour dumped us out into one of the dining rooms, which just-so-happened to be set up with the equivalent of a garage sale of souvenirs to spend money on. CAPTAIN TUVO Captain Tuvo was a bright spot on the ship- he was funny and entertaining when we could hear him. Typically, we didn't get any of his announcements in our stateroom speakers. If you weren't in a common area or hallway, you didn't know what he was saying. There were only 2 occasion when we actually got his announcements on our stateroom speakers. He was great about positioning the ship in College Fjord and Glacier Bay so that starboard and port side could enjoy the view. We loved his signature sign-off: "bye bye!" MISCELLANEOUS There were a few other surprises and disappointments compared to other cruises we've taken: The music was so loud in Skywalkers, which has arguably one of the greatest views on the ship, that it's intolerable. It seemed to be a venue with little-use by guests and this is probably why. There was an abandoned swimming pool on an exterior deck by the kids club that was rotting and dilapidated (see photos). It was clearly not being used (and couldn't possibly hold water) but why it isn't refurbished or removed is beyond me. A great deal of the "activities" on-board take place in the Piazza which is too small of a space to get a good view of anything that's going on. Bathrooms were difficult to find. Considering the fact that we were supposed to be washing our hands constantly to prevent the spread of norovirus, I expected the restrooms to be more well-marked. The elevators that are directly adjacent to the stairways (mid-ship, anyway) are for crew use only. If you're on the stairs and decide you need an elevator, you need to walk through a hallway to get to the elevator. This meant that stewards and their carts were often sitting at those elevators by the stairs, in the way of guests. Needless to say, we won't be cruising with Princess again. Two days in, I felt like we needed to be apologizing to my parents for booking such a low-quality cruise for their 50th anniversary. Thank goodness for the incredible scenery, the Alaska enrichment programs, and for Captain Tuvo. Those were the shining stars on this trip. Read Less
Sail Date: June 2018
This was to be my long awaited retirement celebration and a checkmark on my bucket list, and my fourth cruise with Princess. I paid around $800 for three of us to fish for King Salmon in the “Salmon Capital of the World” ... Read More
This was to be my long awaited retirement celebration and a checkmark on my bucket list, and my fourth cruise with Princess. I paid around $800 for three of us to fish for King Salmon in the “Salmon Capital of the World” and out of six aboard, there were two rock fish and one whopper of a flounder - not whopper as in big but rather whopper as in the size of that hamburger that Burger King sells. I understand it is fishing and not catching, but when I spend that much money, I expect more than a four hour boat ride. Next day, another $600 for whale watching with no chance to get a decent photograph. The food on the Horizon Deck was disappointing and the selection seemed to repeat a lot. We ate at both the Crown Grill & Sabatini’s during the cruise and both were disappointing for different reasons. At the Crown Grill my wife’s meal was served cold. When brought to their attention they brought her a replacement - also cold. At Sabatini’s the food was sadly lacking. The clams were scarce and anorexic when found. The entree was served in something that looked like freezer paper tied T each end with twine - very bland. The dessert’ were offered as a sampler and while attractive, three out of four were quite unimpressive - one was good. The ship seemed to be in need of repair - at least cosmetically. The mattress on each bed slanted to the side that wasn’t right against the wall, presumably from people sitting on that side of the bed while entering and exiting. The crew, from our Stateroom Steward to the highly visible, outgoing and friendly Captain were the saving grace aboard the Star Princess on our cruise and the ONLY reason it deserves two stars rather than one. Read Less
1 Helpful Vote
Sail Date: June 2018
We did a CruiseTour through Princess for our Alaska trip. I would avoid the Star Princess ship at all costs. It is old & outdated. We booked a suite and the cabin was very well appointed with a lovely deck, however the deck chairs were ... Read More
We did a CruiseTour through Princess for our Alaska trip. I would avoid the Star Princess ship at all costs. It is old & outdated. We booked a suite and the cabin was very well appointed with a lovely deck, however the deck chairs were old and the cushions had stains on them. I think some had paint slashes on them and were not very comfortable. The dining was good but the buffet was lacking to say the least. The service was lacking as well. Nothing overly friendly or engaging. I have been on other Princess cruises and this was not the case. They went out of their way to be friendly and engaging. Maybe it is the staff they choose for the Alaskan part? The cruise to Alaska was lovely and I would highly recommend it, just maybe not on this Princess Cruise. After the cruise we went on the Land tour. The Princess Lodges are a real let down. Hard beds, even harder pillows and crap service. The Princess motor coach drivers/narrators are good and made up for some of the displeasure we had about the hotel. They clearly know that your trip is prepaid and you will probably never come to Alaska again so they don't really try to "Wow" you on the land portion. The hotel comforts were a little above a Motel 6. They are beautiful to look at and in great locations, but once inside, they are not nice. We had problems at all locations with the HVAC system and a smell of Mold at the Princess in Fairbanks. Read Less
Sail Date: June 2018
After the wonderful reviews of Alaska we heard from fellow cruisers on our South American cruise last January, we decided we had to go. Embarkation was a breeze. The Horizon Court buffet always seemed to have something tasty to eat. The ... Read More
After the wonderful reviews of Alaska we heard from fellow cruisers on our South American cruise last January, we decided we had to go. Embarkation was a breeze. The Horizon Court buffet always seemed to have something tasty to eat. The food in the Capri dining room was good but not as good as the food I had on my last Princess cruise (although the fettuccine Alfredo was delicious as usual). Had lots of fun at the Grand Casino. Went to several enrichment lectures which were interesting. The night time entertainment was lacking. Movies under the stars didn’t work well as it was still light out until 11pm and therefore difficult to see the screen. Captain Michele Tuvo was the best captain I’ve had on a cruise. He is always smiling and I had the pleasure of chatting with him in an elevator. The Captain’s Circle party was fun with plenty of drinks and canapés. Captain Tuvo was there to greet us and shake our hand as we arrived. Previous cruises the Captain showed up on stage and did not mingle with the guests. Lastly, I loved how he ended his updates on the PA system with a cute “bye,bye”. The views of the glaciers were spectacular. The Captain manoeuvred the ship so both sides had equal viewing. Saw lots of whales, eagles, sea lions, otters, dolphins. My husband saw bears twice but I missed them. ☹️ Our room steward, Christian, was great. Overall our balcony room was good. Disembarkation was easy. Fun trip Read Less
1 Helpful Vote
Sail Date: June 2018
Went on my first Alaskan cruise and I was definitely not disappointed. Our captain Michele Tuvo was amazing, he was very personable with everyone, when we stopped at glaciers and areas where there were animals he made sure both sides got a ... Read More
Went on my first Alaskan cruise and I was definitely not disappointed. Our captain Michele Tuvo was amazing, he was very personable with everyone, when we stopped at glaciers and areas where there were animals he made sure both sides got a good amount of time to look at everything, he was always keeping us updated during our trip, and at the captains circle cocktail party he was there shaking everyone’s hands and made a funny speech. All of the food was amazing, the staff was all kind and funny, all of the ports were nice and timely. The cruise was probably one of the best cruises I went on, the only complaint I have is that the trip had to end at some point. I would recommend this trip to anyone who would ask especially with Michele Tuvo as your captain. You will be sure to have a great cruise. As Michele would say... Bye Bye Read Less
Sail Date: June 2018
We chose this cruise to experience the glaciers and to see whale. We were not disappointed. This was an amazing cruise. We did do an Alaskan Cruise years ago but returned to the same port. No comparison. If you are planning an ... Read More
We chose this cruise to experience the glaciers and to see whale. We were not disappointed. This was an amazing cruise. We did do an Alaskan Cruise years ago but returned to the same port. No comparison. If you are planning an Alaskan Cruise, pick a north or southbound cruise. The ship itself was beautiful. seems to have been recently upgraded. Great food, great service. The entertainment was ok. We have been on so many cruises that we are a little picky about the entertainment. I don't find that the cruises are bringing on special entertainment (like a comedian, magician etc) These used to be the best. We flew to Anchorage and took the Alaskan train to Whittier. I recommend this. The train leaves Anchorage at 945. This gets you to the boat before everyone. Hubby and I were first on. Our cabin was good. The bed was terrible. They tried to fix if a few times but ultimately we were left with a terrible bed. (I think the springs in the mattress where damaged along the edge of the mattress causing us to slide off the sides at night. Went Whale watching in Juneau. Went with Juneau Whale watching company (it was great). Less people on the boat and much cheaper than the cruse excursion. We did not book ahead but bought on the pier. We were able to bargain with the guy and got a great deal. One of the best parts of the cruise was SANDRA the naturalist on board. She is truly amazing. You can tell she loves what she does. We went to 3 of her talks. She was out with us on the deck talk to us and giving us information for all the importation areas. It was amazing. Read Less
Star Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.9
Entertainment 3.0 3.7
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.7
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.1

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