Sail Date: January 2019
We chose the Cape Horn & Straits of Magellan Cruise because of the itinerary and past experiences with Princess. But the Star Princess was a real disappointment. The ship had so much wasted space. I never saw anyone in the library ... Read More
We chose the Cape Horn & Straits of Magellan Cruise because of the itinerary and past experiences with Princess. But the Star Princess was a real disappointment. The ship had so much wasted space. I never saw anyone in the library as it didn’t have any books. The art gallery was enormous but again never saw anyone in there. The international cafe was great as was the food but we could never get a seat as people were constantly in the Piazza area for the entertainment hence no seats to enjoy your coffee and food. Maybe that wasted space in the library and art gallery could have cafe seating. The whole layout of this ship was a disappointment compared to other Princess ships we have been on. Also the staff were the most miserable lot we have cruised with. The front desk was appalling as was the staff in Portofino. Night time entertainment was terrible. Positives about our cruise was the excellent embankment and disembarkment and tendering at ports. We really enjoyed all the ports especially the Falkland Islands. We organised our own shore excursions as Princess shore excursions were overcrowded and extremely overpriced. Unfortunately would not choose another Princess Cruise on the Star Princess no matter how good the itinerary was. Read Less
1 Helpful Vote
Sail Date: January 2019
1st time I have been on a cruise and decided to do a cruise because it was an easier way to see this part of S America rather than travelling over land. The cruise was a great way to give me a taster of this area so that I can now ... Read More
1st time I have been on a cruise and decided to do a cruise because it was an easier way to see this part of S America rather than travelling over land. The cruise was a great way to give me a taster of this area so that I can now decide where I want to go back to. Re the ship - I used the buffet and mainly ate fresh veg (not cooked) and there was a good variety of that. I enjoyed the gym but found the entertainment in the theatre a bit boring. I was surprised by the old fashioned TVs in the cabins - not interactive. I found the staff on board to be good at their job. Embarkation and disembarkation were very quick , although once disembarked in BA it was chaos. The port needs to improve that as it could be better organised. Overall good value for money. Thanks to Gaylen and Ron for organising trips. Read Less
1 Helpful Vote
Sail Date: January 2019
We’ve cruised a number of times with Princess and this one kinda puts the seal on not wanting to continue which is sad. We took the principle to pay up into a suite every couple of years and get pampered as VIP’s. I know it sounds ... Read More
We’ve cruised a number of times with Princess and this one kinda puts the seal on not wanting to continue which is sad. We took the principle to pay up into a suite every couple of years and get pampered as VIP’s. I know it sounds obnoxious but it’s pay4play and the level of attention and detail proved out to be worth forfeiting vacations to get spoilt. This time we took B751 being the owners suite, the trip incl. flights worked out over 25k so you would expect good things. The reality was that the actual cruise, ports and tours all turned out well (except for one port miss from bad weather). The team in Sabatini's and club class were excellent, there was an abundance of Brits that made it fun and the Zumba proved highly entertaining. Where this trip fell over was the attention to detail and the total lack of ‘extra mile’ service. On top of this we filled in a survey and I even wrote to Princess to discuss a good few days ago and they haven’t bothered to respond. So my summary is the cruise was good and worthwhile but the premium price for the suits is a waste of time and left and extremely sour taste in our mouths. to elaborate I have attached photos from our room.. If this were a $50/night hotel room I would be ok but it wasn’t and the premium price we pay is for the upgrade in service and amenities. We’ve had some wonderful suite experiences, we’ve had spot checks by the captain, we’ve had drop ins from the MaitreD but in this cruise the captain was invisible and so were his staff which I am guessing is a large part of the tardy and shabby execution. To elaborate .... 1. Wifey had to wash the handles and light switches as they all were stained and smeared when we arrived 2. Dust and dirt across cabin which remained there through the cruise 3. Paint chips across entire deck that fell from the deck above being power washed apparently 4. Cabin squeaking /creaking where it should not (metal on metal rubbing noise keeping us awake 5. Safe worked sporadically 6. Orchid in room dead aka no flowers just a stalk 7. Mirror and TV’s all had fingers prints on them and smudges 8. Hair behind toilet door present when we arrived and still there when we left 9. Fruit bowl never refreshed, moldy fruit left for us to throw away 10. Chocolates left to pile up in room 11. Wardrobe door almost impossible to open 12. 1/2 the carpet changed leaving old parts tatty and dirty 13. Dirty head mark on wall behind sofa 14. Ceiling light fitting not installed correctly 15. Heating vent in ceiling not installed correctly 16. Patio door would not stay open 17. Balcony rail poorly installed (wobbled) 18. The lounge TV’s had garbled sound so we could not hear the captain announcements or scenic commentary 19. Larger flat screen TV’s installed over built in shelves so they protruded into walkway making them dangerous at head height between the bathroom and bedroom 20. Vanish tarnished on the cabinets These were a few I could remember.. On top of this 1. Reception were awful and dismissive I had at least 3 experiences where they either didn’t bother calling people from the elite line or they made stuff up on the phone to get rid of you. 2. Senior staff were entirely absent ( highest person we met for the whole cruise was a head waiter 3. Art director was self absorbed, looked through us when we booked a 1-1, doubled booked, didn’t tell us and just pretended we didn’t exist then expected us to do the running 4. Library was unbelievably bad.. I honestly thought they forgot to stock it.. if there were 50 books in it I would be surprised ! So as you can see, the core trip was fine but the fringe benefits of pay4play were all missed. We hoped to resolve this with princess but it seems they would rather read the review on CruiseCritic so here it is and here’s some pictures for their embarrassment. So much for an Elite guest in the owners suite !.. I hope you don’t get back off a relaxing holiday and feel robbed #comebacknew ‘I don’t think so ! Read Less
Sail Date: January 2019
As we really like South America, and despite having done the same cruise on the same ship in reverse 6 years ago, we wanted to do it again. We spent a couple of days in Santiago to get over the 14 hour flight from the UK, where it was very ... Read More
As we really like South America, and despite having done the same cruise on the same ship in reverse 6 years ago, we wanted to do it again. We spent a couple of days in Santiago to get over the 14 hour flight from the UK, where it was very hot (Santiago that is) but interesting. Ships now dock at San Antonio rather than Valparaiso, so it was a long drive to the port, however once there, embarkation was done and dusted within 20 minutes of arriving, our cabin was ready and all our luggage had arrived well before the lifeboat drill. We had a balcony cabin on the port side towards the rear, figuring most land throughout the voyage would be visible to us. The room was functional, and the walk-in wardrobes on Princess ships are a really good idea. There was plenty of drawer space and shelves too. The bathroom still has an annoying plastic curtain on the shower and was rather small. We didn't spend much time on the balcony on sea days due to the weather. Virtually all the sea days saw winds of Force 6 or above and some choppy seas, however there was little movement of the ship though it gave added fun to the line dancing classes. Thankfully every port day had lovely sunny weather even Punta Arenas. However, due to the poor weather forecast, the Captain decided he couldn't risk using the tenders so we did some scenic crusing in daylight through the Magellan Strait. The forecast was poor again for the passage of Cape Horn but when we awoke in the morning, there wasn't a cloud in the sky and the seas were very calm. The forecast storm came later in the day but had subsided once again by the time we reached the Falklands. We didn't manage to get in the theatre for any of the shows as we either timed dinner wrong, or the theatre was full. The game shows put on by the entertainment team were very funny and usually well attended and the musicians throughout the lounges were of a decent standard. The food in the buffet was very good and varied and we never struggled to find a seat, though sometimes we did go into the covered pool area to eat. In the evenng we were on anytime dining and as long as we were happy to share then there was no waiting to be seated. The food itself was good but the size of the lobster tail was very disappointing, for future reference you need to order three of them to at least try and feel as though you've eaten something! We took ship excursions in all ports, repeating a couple from our previous cruise because we knew they were so good. I find on Princess excursions, if there's food involved, there is always plenty of it, the train / winery tour in Montevideo had so much we could hardly eat breakfast the next day. All the staff throughout the ship were friendly and efficient. The girls in the lounge new my name and card number by the second night. The cabin steward was unobtrusive, but always around when we needed him and always happy to have a chat. Disembarkation was a quick as embarking. We were staying in Buenos Aires after the cruise, so could pick our time to leave, and were called within 5 minutes of it. There were no immigration checks throughout the cruise as the ship keep your passports and doall the work. That meantallowed people to leave the ship within 15 minutes of tying up in any port. Apart from the cost of the alcohol, I can't think of anything else that was particularly annoying, but Princess are no different to other lines i've been with in that respect. I thought about the drinks package but that wasn't good value for the amount I usually drink. I'll certainly be sailing with Princess again, hopefuly in the not too distant future. Read Less
Sail Date: January 2019
We had been told that the Chilean fjords were fabulous and the itinerary looked great. The thought of seeing king penguins, going round the Cape etc was mouthwatering. We travelled on the Coral Princess in 2010 and loved it. While ... Read More
We had been told that the Chilean fjords were fabulous and the itinerary looked great. The thought of seeing king penguins, going round the Cape etc was mouthwatering. We travelled on the Coral Princess in 2010 and loved it. While we enjoyed this trip very much there are minor gripes. Minor they be but they add up. TV see cabin review. Shampoo see cabin review Available food each night at dinner. The food was good but the regular choice, as opposed to specials, included a burger, tortilla. Not expected on an upmarket cruise ship. Have to pay to use launderette. I do not object to buying soap powder but the electricity is self generated. Professional photographs $25!!!! Really Read Less
Sail Date: January 2019
This cruise provides unusual and interesting ports of call. You will experience everything from topical weather to cold, breezy blasts!! Our trip around Cape Horn was unbelievable. Sunny and calm seas. Very unusual. Glacier and ... Read More
This cruise provides unusual and interesting ports of call. You will experience everything from topical weather to cold, breezy blasts!! Our trip around Cape Horn was unbelievable. Sunny and calm seas. Very unusual. Glacier and penguin viewing was another great plus to this cruise. Some days we experienced very rough seas with 70 per mile winds and 14 foot sea swells. The ship was really rockin' and rollin'! All outside decks were off-limits, but that occurred on only two days. Our stateroom was on Plaza deck forward and was very noisy when coming into and leaving the ports of call. Check room location next time!!! Ship's shore excursions are way over-priced. I did a bit of research before leaving and was able to get exact same excursions for half the price that ship was offering. In fact, the excursion bus followed us to the Penguin Reserve and the only difference we found was that the Ship's box lunch had a piece of fresh fruit that we didn't get and the cost was about double of our cost!!! Outstanding staff on the Star. Some of the best service I have ever received with any cruise line. Read Less
1 Helpful Vote
Sail Date: January 2019
First, we were not tortured nor were we mis-treated but this cruise to South America was errr......just ok. The itinerary was fantastic but the onboard experience and the ship were just.... meh. We are Elite so boarding was fast and ... Read More
First, we were not tortured nor were we mis-treated but this cruise to South America was errr......just ok. The itinerary was fantastic but the onboard experience and the ship were just.... meh. We are Elite so boarding was fast and easy. We had made our own arrangements at the ARC Hotel in the Recolleta and it was very nice and conveniently located . First day was in port in Buenos Aires and we took an excursion to an Estancia and it was very nice. We sailed and awoke the next morning in beautiful Uruguay. We missed two ports on the itinerary due to winds and weather - Falkland Islands and Punta Arenas (the closed disembarcation at 11:00 am due to very high winds. We were so glad we had planned an afternoon excursion and thus had a sleep in. We are so glad we did not go ashore as the return tender trip, as related by those whom made the trip, was awful and everyone got sick. All of the ports were worthwhile, beautiful and relatively unspoiled. My favorite was Porto Montt, Chile - we will be going back. The glacier cruise by was incredible and the sail through the channel along side multiple glaciers was unbelievably beautiful. The ship is tired and showing signs of age although spotless. The food in the MDR was ok but was more along the line of food service vs. fine dining. Our MDR staff (fixed seating) was not good - they were distracted and the waiter and asst. waiter did not work well together or communicate effectively. Our waiter was distracted most nights and only attempted to make a connection the 3rd from last night - too late. Sabatini's was excellent, everything else was frankly mediocre. The menu has been drastically reduced and there were evenings where nothing really looked very interesting. Weather was not condusive to outdoor activities; however, we had one day at the beginning of the trip in the Sanctuary and it was wonderful. Room steward was personable and efficient. Front desk staff was horrible. The young man staffing the Elite/Suite line on the first day was snarky, condescending, and rude. The rest were barely competent. Mostly staff was proficient but not particularly friendly or engaging. Entertainment was poor and amateurish with the exception of guest vocalists - they were great! We are fans of Princess as a rule, while the itinerary made the trip worthwhile the cruise experience was disappointing. Read Less
2 Helpful Votes
Sail Date: January 2019
This cruise was on my husband's bucket list and so a retirement present. On the whole we really enjoyed ourselves, but as with any holiday, there are always good and not so good points. Embarkation was a breeze -took less than an ... Read More
This cruise was on my husband's bucket list and so a retirement present. On the whole we really enjoyed ourselves, but as with any holiday, there are always good and not so good points. Embarkation was a breeze -took less than an hour after we had left our hotel in Buenos Aires. Our balcony cabin was what we expected - did not use as much due to weather conditions further south.. The bed was very comfortable - could of taken it home with us! Library was a little disappointing - seems to rely on other passengers leaving books once they have read - we had taken a number of books with us, and these were left there once finished as did not want to bring home with us (we tend to pick up books our local library are selling cheaply and stock up to take on holiday with us). Any time dining was great - very good service and no waiting time when we went. Also met some lovely people during this time. We ate a couple of times up in the Horizon Court for breakfast or lunch - felt the food was okay at times. The pizzeria was my preference as do enjoy the pizzas there. Also ate at the International Cafe - again food there was good and this was the first cruise in a long time we could get a seat around this area. Enjoy daily trivia etc - again this is a good way to meet others. Production shows were not bad, but have seen better on other cruises. A highlight was going to Julio's port lectures - excellent! Also Angela Kelly - we really enjoyed listening to her. Shore Excursions - we tend to book with Princess and on the whole these were ok, but there were a couple which were disappointing. Disappointing we could not get into Stanley due to the weather, but there is one thing that cannot be controlled and that is the weather. Disembarking - a breeze again - we booked a disembarking tour for the first time - through Princess as our flight was not leaving until very late at night - and this again was very good - well organised, with our luggage waiting for us at the airport. This was our first time on Star and I really liked her - felt as if there was space and more to spare. Not sure if we need all the information re art auctions and effy jewellery though. Read Less
3 Helpful Votes
Sail Date: January 2019
This cruise was quite ordinary. Nothing seriously wrong but nothing exceptional either. "Dining" was more like a "feeding" and entertainment was not what Princess used to provide. We have recently experienced other ... Read More
This cruise was quite ordinary. Nothing seriously wrong but nothing exceptional either. "Dining" was more like a "feeding" and entertainment was not what Princess used to provide. We have recently experienced other cruise companies who are making great strides in "raising the bar" and Princess has not kept up with it's compettion. The benefits in the loyalty program are exceptional and that alone is worthy of our future cruise considerations. The itinerary had to be altered due to weather and sea conditions but Princess handled that very well. The two weeks were simply average and nothing to imprint in my memories. Regrettably, what will imprint is the surly impressions from the front desk staff. Not everyone is an experienced traveller and greater sensitivity needs to be implemented in the customer service training of these individuals. Much of the cruise was all about people doing their job but with little finesse or customer appreciation. Princess is a good product. Just GOOD...nothing more, nothing less. There is room for improvement. Read Less
4 Helpful Votes
Sail Date: January 2019
We had not travelled on Princess Line since our Alaska cruise in 2011. We chose this cruise because of the timing and the itinerary. We found the room exceedingly small, especially the bathroom...smaller than any other ship we have ... Read More
We had not travelled on Princess Line since our Alaska cruise in 2011. We chose this cruise because of the timing and the itinerary. We found the room exceedingly small, especially the bathroom...smaller than any other ship we have travelled on. The balcony was spacious but of course on this cruise got used less because of the cooler weather. The staff in general was attentive but not really engaging especially the officers. Highlites we our room attendant and our dining room staff. The tender process was tedious and quite cumbersome. Especially with all the early morning tours and mass exodus. Long lines to get back to the ship at every tender port. Entertainment was quite good especially the comedian who kept us in stitches. Ports were interesting with many opportunities and varied excursions. Ship was clean and fairly well maintained although somewhat difficult to navigate with washrooms hard to find at times. The buffet was just ok and we found the dining room selections hit and miss. Read Less
Star Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.9
Entertainment 3.0 3.7
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.7
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.1

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