1 Helpful Vote
Sail Date: September 2018
From the time we have boarded the ship to the last day when we were brought to the airport to return home was wonderful. The cruise was relaxing, enjoyable and lots of fun. The ship was very clean and the food was great . Staff on the ship ... Read More
From the time we have boarded the ship to the last day when we were brought to the airport to return home was wonderful. The cruise was relaxing, enjoyable and lots of fun. The ship was very clean and the food was great . Staff on the ship were friendly and could not do effort for us - they were great. Entertainment was great, but we cannot attend to all of it. We met several people from different walks of life, some friendly and some not really. Shops were well presented and we really got bargains. Overall, it was a trip to remember. If I have the funds, we would like to go further north, Denali, Kenai and Fairbanks. Thank you to all the people who have looked after us so well. Thank you Star Princess for giving us a wonderful experience of our first cruise. We have booked our second cruise Australia & New Zealand with Majestic Princess. I’m sure it would great, too. Read Less
Sail Date: September 2018
Buscuits, bread, pastries hard as bricks. Dry salmon in main dining room. Poor service in main dining room across all meal times. Steak house was good. Sabatinis was ok. Pizza was really the only fresh food to be found outside of ... Read More
Buscuits, bread, pastries hard as bricks. Dry salmon in main dining room. Poor service in main dining room across all meal times. Steak house was good. Sabatinis was ok. Pizza was really the only fresh food to be found outside of specialty restaurants. Lines to get food and buffet could be very long. Often you’ll be sitting in the enclosed outdoor pool area. Three times we had to walk to the uncovered pool area to find seating. The naturalist, Sandy, was great. She was up on deck with us often helping to spot wildlife. Her talks were entertaining and educational. Singers and dancers were good. Stateroom attendant, William, was amazing. He never bothered us but always kept the room very clean and in order. The two days cruising the glaciers were the best. We took one princess tour in Skagway to the tundra. The tour ended up going to a place called caribou crossing. It was a tourist trap. The drive there was beautiful though. Read Less
Sail Date: August 2018
Recommendation of a friend. Food in dining rooms was terrible. Every meal was cheap, bland, tough, tasteless...... Have not had chef boy r d gravy in 40 years! Waiter warned us "don't get the lobster" on lobster night. Saw ... Read More
Recommendation of a friend. Food in dining rooms was terrible. Every meal was cheap, bland, tough, tasteless...... Have not had chef boy r d gravy in 40 years! Waiter warned us "don't get the lobster" on lobster night. Saw one next table over: soggy pile of grey matter. Thanks for the warning! Bought 2 drink packages, 15 drink limit, (wasn't told that). No big deal but could not get a second drink for friends without engaging in a covert operation! Service at bars and eating areas was sub par. Tenders, waiters, were largely unatentive and clearly disinterested. Scowls on their faces did remind me of home though. Paid a lot of dough to get away from that, no success! Tried to make reservations in fine dining restaurants, $30 up charged, in hopes of getting a decent meal, all were booked up! Was not surprised. Stateroom was ok, attendant was the only smiling, employee I dealt with. She was exceptional. Thought blowing off steam here would help, I'm wrong, just getting more annoyed. Princess, one and done! Just so you think I'm not one of "those guys", we went on a viking cruise, Amsterdam to Budapest in 2016 and had a wonderful time throughout. Read Less
Sail Date: August 2018
Husband grew up in Fairbanks and we've traveled many places in Alaska, but never to the Southeast area, which is best done from a ship. We booked this trip as a "last minute" vacation less than a month and a half before sailing ... Read More
Husband grew up in Fairbanks and we've traveled many places in Alaska, but never to the Southeast area, which is best done from a ship. We booked this trip as a "last minute" vacation less than a month and a half before sailing and got an excellent price from Vacations to Go. Flew into Anchorage a day early and stayed at a hotel in the mid-town area. There are many hotels in that area and they are the type that provide free shuttle service from the airport and have free breakfast. The shuttle served three hotels and would also go to Walmart and to downtown Anchorage (visitors center). Check out the Market in downtown Anchorage on Saturday morning. Local artisans, along with produce and entertainment and food trucks. We bought authentic souvenirs and met the people who made them. Bought sea salt made in Homer, gold nugget jewelry (mined near Fairbanks), children's book signed by author, etched baleen from Native artist, locally made soap and more. Did not want to go back to the airport and ride a large coach bus to Whittier, so we booked a shuttle from Anchorage Tours and Transfers. It was less expensive. They came to our hotel at 2:30 to pick us up and then other hotels. The mini bus holds 24 and they have a trailer in back for the luggage. We didn't need a "tour", but our bus driver provided lots of information and we had time for a stop at a viewpoint before getting to the tunnel for Whittier. Star Princess was a nice size (one stats description says 2600 passengers). We were on the very large Carnival Vista last year. Cabin size is smaller than Carnival (which we were aware of). Our discounted cabin was a fully obstructed view (seemed like almost the entire 8th deck was obstructed views because all the life boats were hanging in front of windows -- who designed that?!) I thought I wouldn't mind (good price last minute, too cold for a balcony, just this time), but I didn't like it. Even if I didn't have a view, I needed the daylight. Although I read that the ship was refurbished last year, that must have been the public areas. Our room looked tired and needed an overhaul; the drawers didn't work and the furniture style definitely wasn't up to date. Bed was fine. Very large TV. Our room only had one chair, at the desk. But there were two of us and you can only sit on the bed for so long. Our room steward got us another desk chair for the week. Eighth floor was a good location. We could easily walk down one flight to the Promenade deck which became our "balcony." traditional walk around the ship deck with comfortable deck chairs. Seventh floor also had theatre and shops. Also didn't need the elevator to walk down two decks to the 6th for the dining rooms. All three dining rooms looked alike, and really weren't very fancy. Dining room meals were fine, but the quality could have been just a little bit better. I was surprised and pleased with the buffet. Large Carnival ship buffets are spread out too far and serve such large quantities that food is never hot (or warm) and there was no quality at all. On Star Princess the buffet area is compact so you don't have to go far to get your food, and smaller quantities are set out at a time so you have a better chance of the food being hot when you get to your table. I also thought the quality of the food at the buffet was very good and there was a good variety. Servers bring beverages to you and clear dishes promptly. There are many, many excursions (and they are expensive), but there is so much you can do on your own. Long day in Skagway means you can do a few things. We did take a Klondike bus excursion that we could have easily passed on. Skagway is about the gold rush and we wanted to see some of the trail. Our mini bus drove up the road. There really wasn't anything to see. Stopped at the Welcome to Alaska sign and a waterfall coming down the side of the road. The bus driver was good, telling lots of stories and history. But $39.95 per person was way to much for the experience (1 1/2 hours). DO check out the National Park Service in town. They have an information center with films. They also have other buildings in town that you can walk in to or get a free tour. NPS is always excellent. We had a great lunch at the local Sweet Tooth Cafe. And the best part of our day was a trip to Jewell Garden and glassblowing. We arranged this directly with Jewell Garden (later saw there was an excursion at almost twice the price). We took the local SMART bus ($5 all day). Husband was surprised that he had so much fun making a glass orb (it was shipped home). You choose the colors, style, design and they walk you through every step. In Juneau we took the Mt. Roberts tram. Cost is the same from ship or directly and you can walk there from ship. We then took an Uber to the Alaska State Museum (walkable for some, maybe a mile). Museum was excellent. Cost $12. Items from the different Native groups, history about Russians, US purchase, gold rush, WWII, statehood and art. Take about an hour. In Ketchikan we wanted to see the totem poles at the Bight Totem State Park. Park admission is $5. Taxi cost $35 one way and excursion also was expensive. But the city bus is only $2. The bus was crowded and it takes more than a half hour to get there. Spent an hour there and caught the bus back to town. Walked around town. Ate at Alaska Fish House (3 piece sampler fish fry was terrific). Walked around Creek Street area. Found similar souvenirs that were priced higher than in Skagway and Anchorage. Hubbard Glacier and Glacier Bay were wonderful. Bring layers of warm clothes, and gloves. On Glacier Bay day, ship did not schedule any activities, so everyone was engaged in the glaciers. At Hubbard Glacier, people went to the shopping talk and went to enter raffles, etc. Enjoyed talk by Libby Riddles, first woman to win the Iditarod. I'd do this cruise again. Read Less
Sail Date: August 2018
We had a dream to see beauty of the North, walk through the routes of Gold Rush. Started cruise in Vancouver with very good organized embarcation. The day at sea was full with entartaiment and shopping. Kitchekan - the gates to Alaska. ... Read More
We had a dream to see beauty of the North, walk through the routes of Gold Rush. Started cruise in Vancouver with very good organized embarcation. The day at sea was full with entartaiment and shopping. Kitchekan - the gates to Alaska. It's enough time to walk around and see the park, totems and rainforests. Juno - the capital of Alaska. Tramway to Mount Roberts, beautiful views. The excursion to the glacier with waterfall. You can touch the ice and see the bears, Interesting presentation in the visitor centre. Scagway - the town of Gold Rush. Houses saloons. shopes like at the time of Jack London. Excursion on White Pass, entrance to Alaska, The trip from Wittier to Denali Park. The real beauty of North. Denali Park Tour - real wilderness, mooses, bears, caribou. And finally Fairbanks, Gold Drags-8, panning gold and North Pole with Christmass over the year. Good organized flight home to Toronto. Very good luggage service during all trip. Next time with Princess to another destination. The ship is little beat outdated, but good maintained. The Capitan is very knowledgeable and friendly. We were in a Gold Circle and meeting with the staff was very interesting During the trip we had excellent room service that we did not have before. We wrote personal commendation to our cabin steward. The cabin was always clean and staffed with brochures and needed documents. The dinning experience with Portofino restaurant was very pleasant but most exciting was attending the Sabatini restaurant. The buffet had too much tasty and healthy food. The service in buffet was very good. The waiters try to do their best. A lot of fish, fruits, everything is fresh and tasty. Pizza bar proposed variety of products, Ice-cream was available all time. The swimming pools and hot tubs were available during all cruise even near North Circle. The fitness has a very good modern equipment and I used it every day. We were excited with singer Teacake Fergusson, the humorist. Every day in the hall of deck 8 the pianist gathered a lot of people. Also the orchestra on deck 6 was too excited. The presentations of sled dog sport and rangers from Glacier Bay National Park was very interesting. Also shows The Voice of Ocean and Do you know your partner were very pleasant too. We did not take shore excursions in Ketchikan. For us it was enough walk by feet. We saw historical Creek Street and Totem Park, salmon fishing, white head eagles and sea lions in the town. The stay in Juna was longer. The tramway to Mount Roberts had a huge line. Unfortunally we spent on the top the time that expected. A booked shore excursion to Mendinhal glacier started at 1:00 PM. The bus had wheelchair accessible entrance and the man with scooter was with us. Only complains with this excursion was a heavy rain. But we travelled toward the glacier and waterfall until the end. Then we returned to the peer. In Scagway the bus tour started at 10:00 PM. Also the train stayed on the peer and was wheelchair accessible. But it cost 3 times more expansive wit the same route. We enjoyed the ride with a very professional driver and guide to the White Pass. After - walk on the streets of Scagway, spirit of Gold Rush and best shopping in Alaska. Next day - cruising through glaciers. No words for description - people should see this once upon a life. Wittier - disembarkation very good organized and taking the buss to Denali Park. 8 hours in the comfortable bus through beauty of Alaska, view to Mount Mackinlay. We walked in the park upon arrival. Next day - bus excursion to the Park. Good stay in Princess Lodge. Amazing shopping near the hotel. During excursion met caribou and took pictures. In the evening taking the train - Princess Cars to Fairbanks. Very pleasant trip with dinner included. And finally Fairbanks, Westmark hotel, suit for two. Excellent customer service - especially we recall representative Susan.Excursion to Gold Drag 8 and Pipeline. We pan the gold by our self! Amazing experience! Taking the bus to North Pole - the address of Santa Clause for North American Children. Here Christmas started in August. And in the end we walk in downtown. Very interesting museum in Visitor Centre, River Park, Court House, Ice museum and variety of restaurants, what surprising - a bunch of Tai restaurants with real Thai food (we have an experience from Thailand). And last day a very pleasant trip to airport with luggage delivery to the gates. Transfer in Minneapolis and we are at home in Toronto with hot sunny weather. So we had a very pleasant trip. But about complains - bad informational service. Very expensive Internet in the ship. Not clear information about luggage service, that was compensated by excellent job of passenger representative. Read Less
Sail Date: August 2018
Because of the land route connected to the cruise. It was better than we anticipated and the Princess Lodges were great. The trip was made better by our excellent tour director, Liz Bell. She was very enthusiastic, well organised and had a ... Read More
Because of the land route connected to the cruise. It was better than we anticipated and the Princess Lodges were great. The trip was made better by our excellent tour director, Liz Bell. She was very enthusiastic, well organised and had a great sense of humour. The local tour guides gave us a good overall view of life in Alaska from the history to the present day. We had a wonderful tour of Denali National Park and were fortunate to see so many wild animals , in their natural habitat, as well as the spectacular scenery. The trip to the gold dredge was a lot of fun, being able to pan for our own gold. It was interesting to get up close to the oil pipeline and hear about the problems that were faced with the construction of it. The two men who looked after us on this trip were very informative and entertaining. The miners lunch provided was very tasty. It was a great trip up the river on the paddle steamer and all that had been organised, the float plane taking off and landing by the ship, the dogs showing their mushing skills and the visit to the native village. We had done the trip up the inside passage before on another ship, but thought this one was better, particularly visiting College Fiord and Whittler to board the train. The food, service, entertainment and speakers on the cruise were great. Read Less
Sail Date: August 2018
We have been on Norwegian, Royal Carribean and Carnival; we decided for our Alaskan cruise, we would give Princess a try to have a new experience. My father in law was eating in the buffet for breakfast, the third morning of the cruise ... Read More
We have been on Norwegian, Royal Carribean and Carnival; we decided for our Alaskan cruise, we would give Princess a try to have a new experience. My father in law was eating in the buffet for breakfast, the third morning of the cruise and found a long black hair INSIDE his french toast batter. The hair was not on top of the food, but actually coked in the batter and the toast; he had to pull it out of his mouth. Management recommended we eat at the dining rooms for breakfast and lunch to avoid this in the future; 2 days later, I found a short black hair BAKED into my fried/baked lobster in the Portifino dining room. We spoke to management and they were dismissive, even to make us feel like we were lying since it happened twice. It wasn't until I showed them the pictures that they removed the gratuities from our account. Management went as far as to say "it is a ship wide problem". No concern to violations of VSP or CDC Food Regulations. I was appalled and I couldn't eat in the dining rooms after that. Our cabin was actually bigger than interior cabins that we have been in previously, which was nice. The only issue with it was the bathrooms were dirty, distingustingly so. There was mold growing in the corner of the showers, under the sink, etc. The grout was black and grimey, and in some parts, even peeling up. It looked like the bathroom needed a good CLR and pressure washing or simply, removing the old grout and regrouting. Like most queen beds on cruises, two twins were pushed together; however the bed it self was comfortable. Bathrooms were always under maintenance, so much so that older women who couldn't hold it, walked into the mens bathrooms. I had to race up and down floors to get to a bathroom in time. Programming on board was geared towards people 60 and older. Examples included knitting, origami, bible studies, workshops for posture & back pain, etc. All staff seemed disengaged, unconcerned. All other cruise staff on other cruiselines, make it seem like their greatest priority is to ensure that you are having fun and well taken care of, not the case on this cruise. We reached out to customer relations after the cruise, filled out a survey and even went as far as to email the CEO on our experience. I had someone call me form customer relations, but I was at work and I couldn't take the call, so I continued to call back only to be told I needed to leave a voicemail since he was assigned my case. I have called 6 times so far, and have decided to give up on contacting them directly. Terrible experience! I hope it was just the leadership on that specific ship, but I'm starting to believe that all staff on Princess is like this with their lack of followup and sense or urgency on our experience. I reported them to CDC, Department of Food & Agriculture and Better Business Bureau. The only positive that I can see from our experience on the Star Princess was their phenomenal art program. Great staff, helpful, polite, knowledgeable, customer service oriented and they all had great attention to detail. We loved it so much that we purchased 6 paintings from them. But then again, when talking to them, we found out that they are employees of Park West Galleries and not of Princess Cruise Lines. Read Less
2 Helpful Votes
Sail Date: August 2018
We loved the ports, the glaciers, and the wonderful service. The staff is warm, friendly, and helpful. The food was the major disappointment. It was a huge let-down, and we can’t recommend the ship because of it. The Naturalist ... Read More
We loved the ports, the glaciers, and the wonderful service. The staff is warm, friendly, and helpful. The food was the major disappointment. It was a huge let-down, and we can’t recommend the ship because of it. The Naturalist on-board was excellent. Our room was pleasant and well-appointed.The bed and pillows were so comfortable and we slept great! But again, the food was terrible. Embarkation went well, and we passed fairly quickly through Customs. Our luggage was brought into our cabin promptly. Our cabin steward kept our room spotless, and always checked on our comfort when he saw us. The wait staff was pleasant throughout the ship. But the food was worse than the worst restaurant I have ever eaten at. Some of it was inedible. Even the desserts-the Horizon buffet dessert buffet always looked appetizing but were tasteless. Food quality was sub-par. There is a right way to cook good food, to bake cookies, to grill meat, to make a hamburger-whether you are cooking for two or two-thousand-you follow the recipe and you serve good food. This was not the case on Star Princess. Read Less
Sail Date: August 2018
We chose this cruise because of price and destination, Alaska. I am handicapped and they were very accommodating. The entertainment and shows were great. The best of the 3 cruises we've been on. I would highly recommend Princess to my ... Read More
We chose this cruise because of price and destination, Alaska. I am handicapped and they were very accommodating. The entertainment and shows were great. The best of the 3 cruises we've been on. I would highly recommend Princess to my friends. If I am able, and my disease doesn't progress too quickly, we would love to take another cruise, probably another cruise to Alaska with Princess. We went on the cruise with two of our best friends and made even more wonderful memories. I enjoyed that the majority of those on the boat were our age or older. It was an especially refreshing cruise because we live in the south and August is very hot. Alaska was literally a breath of cool, fresh air. On the other cruises we did not go to the shows or lectures. On this one we went to as many shows and lectures as we could fit in. My husband and I and our friend who traveled with us are musicians and we all were impressed with the entertainment. Read Less
Sail Date: August 2018
Great sites and loved the Star Princess crew. Loved Assistant Cruise Director Babyface, and Babyface Bingo and entertainer Jere Ring were definitely the best entertainment. This was my 3rd Alaskan Cruise on a Princess ship. Goal this time ... Read More
Great sites and loved the Star Princess crew. Loved Assistant Cruise Director Babyface, and Babyface Bingo and entertainer Jere Ring were definitely the best entertainment. This was my 3rd Alaskan Cruise on a Princess ship. Goal this time was to see bears, whales, salmon, hike to Nugget Falls at Mendenhall Glacier and zipline. All goals were accomplished. Edwin, our cabin steward was incredible. He gave us a detailed briefing upon our arrival and to very good care of us. The dining staff was also great. The only issue several of us had was that our room keys got demagnetized. So some of us had to get new keys made several times. As far as the cruise goes that was my only issue. Absolutely enjoyed every excursion. Skagway: Rainforest Bike Tour, Ziplining Juneau: Private Whale Watching, Mendenhall Glacier Explorer Ketchikan: Wildlife Sanctuary Walk, Rapture Center and Crab Feast at George Inlet Island Read Less
Star Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.9
Entertainment 3.0 3.7
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.7
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.1

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