63 Celebrity Summit Cruise Reviews

First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the ... Read More
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the meager choices on its own menu. I ordered roasted pork loin and was served ham, and salad Nicoise with “French onion Dijon” dressing was served with the usual choices of ranch, Italian and thousand island. Neither the chef nor customer service was responsive to dissatisfaction. Also whenever I asked about fat free dressings in restaurant or dining room someone would point to one of the regular dressings and proclaim it fat free. I did get excellent service from Somalier Josip, though. They redecorated the ship recently and stateroom was adequate if the thermostat had worked. The new sinks and showers don’t drain well, but room staff Kate was attentive and very friendly. Pools were too small to swim and had unbelievably loud drains that chased me right out. I was on an Olivia Cruise, so all the entertainment was great. Read Less
Sail Date April 2019
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same ... Read More
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same smell in one of the whirlpools. The food in the buffet made me really sick, maybe that’s because the chefs do not wear any gloves when they prepare the food. I watched a chef make a pizza without using gloves. I had to run to the bathroom every half hour everyday until I stopped eating from the buffet. The only other food selection that I was given without a cost was the Cosmopolitan restaurant which offered different food than what I was used to because I like eating more vegetables. The basketball court needs to be updated because the rim is leaning. The only things I liked was the massage, the Solarium and the comfortable bed. Read Less
Sail Date April 2019
My wife and I were recently taken on our first cruise. It was a gift from our children. You can only imagine the excitement that built over the four months of planning, which cruise line, what foods, the drinks, I work from home and must ... Read More
My wife and I were recently taken on our first cruise. It was a gift from our children. You can only imagine the excitement that built over the four months of planning, which cruise line, what foods, the drinks, I work from home and must have full time dependable internet, clothes, how much luggage. The list goes on and on. Just like in real life, all dreams must come to an end. This one didn’t, it turned into a nightmare. There were nine of use on the cruise. Almost every one of us has spent the greater portion of our lives in guest/customer relations. We know how a customer based business is supposed to be run and Celebrity Summit does not come close. I personally have spend the last forty five years of my life working in bands, hospitals and casinos, always in direct contact with guests, customers and co-workers. Had I conducted myself in the manner we were treated by Celebrity Cruse I would have been fired. I was taught, by my father, “A man is only as good as his word”. “If you say you’re going to do something, do it, no matter the cost to yourself”. When I first started learning how to play the guitar my brothers told me, “If you don’t like it no one will”. I later adopted the phrase, “I will never do anything to embrace anyone and I do not want anyone to do anything to embrace me”. At the time this pertained to playing in bands, mostly with the other band members, management and customers. It now applies to my entire life. By the way, I have been in bands that have played on cruise ships. Entertainment was the key and customer satisfaction was the ultimate goal. This was not the case on our cruise. The buffet, which should have been the primary eating venue, was like eating at a soup kitchen. One would think that if you cannot come up with something to cook prepare the food of the island you going to port at. The bathroom in my RV was better. The internet was very sporadic. Service at the bars was consistent. No organization. No where to place trash that was in plain sight. TV was a joke. Boarding and disembarking was very time consuming. The staff seemed unorganized and did not work together. ATM machines did not work. Entertainment was very outdated. No Laundry rooms. The guy singing, “B I N G O and Bingo was his name O” was very annoying. This is depressing me. I would continue to list things that could have made this a great trip, but will run out of space. I will just say, “For the most part nothings went as expected and/or advertised and the things that did go right were over shadowed by the aforementioned failures. On a lighter note: QSine and Café’ al Bacio were great. Volkan working in the Tuscan Grille was very professional. He was the high point of the cruise. Read Less
Sail Date December 2018
Cruised on the Celebrity Summit 14 months ago. It was a very good experience. I do not know what has happened but, if this one was our first cruise. We would never have cruised again. Easter weekend, 2018, this was our 60th cruise. Not ... Read More
Cruised on the Celebrity Summit 14 months ago. It was a very good experience. I do not know what has happened but, if this one was our first cruise. We would never have cruised again. Easter weekend, 2018, this was our 60th cruise. Not with Celebrity. We are priority and it might as well been our first boarding. Entered the building a few min. after 12 noon. No priority line when you walk in. You are with everyone. All cruisers. After the luggage scan. Back in line. They had priority and non-priority. You would never think that it was that way. Both had as many in line waiting. Once you finally were entered in the system. They had to go somewhere to get your boarding pass “Room key “It took almost an hour from entering the building to getting onboard. Mind you, this is a very small ship. 2100 guests. Two months ago getting on RCCL Harmony, it took no more than 20 min. tops. Very fast boarding and super fast debarkation. Not on this ship. We were told it was because the ship was docked at a location for a smaller ship. This is a small ship! Finally on board, it was now after 1:00PM, usually by this time all the state rooms are ready. We went to ours and got kicked out in a jiffy. All the plumbing was shut down. My wife needed it and needless to say she was very worried. We were on the bottom deck near the aft section. Come to find out, only one men’s room and one ladies room were working. Top deck, front of the ship. You can imagine the line. Plumbing was fixed 3 hrs. later. Just before getting underway. A sigh of relief from everyone. I will try to make the rest as short as possible. The shows were boring. Over and over the same thing both days. Very repetitious. Singers were average to poor. Dancers were almost in sync. Food, never hot, warm at the best. The ship was super ice cold. Your food got colder very fast. Many wearing jackets and sweaters. I asked why is it so cold. The response was. You are the first person ever to say that. (Ya Right) Did not do the dining rooms or specialty restaurants. Buffet deck 10, food every day was almost the exact same. I must say. The burgers were excellent and so were the fry’s. Far better than Guys’ on Carnival. Guess what I was eating. Pasta section was also great. Nassau to Key West. Never go to Key West as the last port. Once before we did it and it went fine. Customs in Key West. No Customs in Ft. Lauderdale. Not this time. Early morning in Key West we had to do Customs. If not a $3000.00 fine. Staying on or getting off. No matter. Guess what, debarkation in Ft. Lauderdale. Customs again. Both times all they did was look at your Passport picture and you and say Okay. Nothing else. What a joke. The ship itself was well kept, our state room was also. However the bed was like a rock. So if you want to sit and read. It was a great cruise for you. So glad we know what great cruises are like. Just not this one. Guess we are lucky to hit only one bad one out of sixty. Looking forward to the nest. Booked on the Celebrity EDGE for next year. Read Less
Sail Date March 2018
The cruise started with bad test in my mouth. When we arrived at the ship, we dropped our carry on and want to the excursion desk with questions. The excursion desk agent was very unhelpful when I asked too many(?) questions about the ... Read More
The cruise started with bad test in my mouth. When we arrived at the ship, we dropped our carry on and want to the excursion desk with questions. The excursion desk agent was very unhelpful when I asked too many(?) questions about the programs. Not only unhelpful, he brushed me off to go to next day’s information session. Then he went to behind the partition said, “Oh my god” so loud my sister and I was shocked. We were on “Museum and Crystal Cave” excursion trip. The tour bus stopped at the St. George’s town. The tour bus left us in St. George and took off to the next destination. We didn’t have no money and no means of communication with cruise staff. We had to find our own way to go to the Crystal Cave with help of St. George’s police woman. The police found another cruise company’s tour bus to take us to the Crystal cave. The excursion cost us $142.00 per person. That was unacceptable behavior and all we’ve got was “Sorry”. The ship was old and had unpleasant odor everywhere in the ship. Especially in the restroom. The food was really really bad. The buffet menu did not change much. They had curry every night and same breakfast every morning! I purchased water packet that cost me $132.00 for a week and expected to have my Evian and Perrier water through the cruise but many times they did not have them. So, I had to settle with no name brand. If I am not getting what I wanted, what was the point purchasing the water packet? I was on several cruises before with different cruise lines but NEVER had this type of experience. I would not use Celebrity line ever again!!! Read Less
Sail Date August 2017
We had a Royal Suite. Our 20th cruise but our first suite. Treated like royalty. We were met at the registration desk by Anka and she escorted on to the ship to Michael's club to meet Manuela our Concierge. No waiting in line it was ... Read More
We had a Royal Suite. Our 20th cruise but our first suite. Treated like royalty. We were met at the registration desk by Anka and she escorted on to the ship to Michael's club to meet Manuela our Concierge. No waiting in line it was super. The rooms were not ready yet so we left our carry on luggage with her and went to have a drink and explore.. When the rooms were ready we headed off to our room and what a treat. It had a small dinning area, living room with two chairs, couch (Pull out) and a big screen T V.. Bath Rm , double sinks jacuzzi bathtub, Good size shower with rain shower and plenty of shelves for storage. Next was a walk-in closet with robes,two umbralles,slippers, binoculars and plenty of storage. Bed Room with more drawers and shelving and another big screen TV.. Also sliding doors in both living room and bed room to the large deck. On the deck 2 lounge and 4 chairs table and hot tub. The butler, Peter showed up to introduce himself. Told us any concerns to let him know. I can't say anything negative about anything it was a great cruise.We had our own dinning room for suite guess and the waiter Jason was excellent. Departure was as easy as getting on, escorted from Michael's club to the baggage area and Manuela even helped find our bags and special area to go through customs. Read Less
Sail Date July 2017
I chose this cruise based on general feedback from a few friends. I was more than disappointed to say the least. Finding BLOOD stains on the bedspread on arrival to our stateroom was disgusting. Not the way you want to start a 9 day ... Read More
I chose this cruise based on general feedback from a few friends. I was more than disappointed to say the least. Finding BLOOD stains on the bedspread on arrival to our stateroom was disgusting. Not the way you want to start a 9 day cruise. The food was aweful on board. I'm not a food critic but the food in the main dining room was terrible. NO flavor. It seemed like the wait staff were unorganized throughout the trip. I drink Beer and of all the bottles i had, i maybe had 4 COLD beers. The fridges were not cold enough all over the ship.Had a box of Kellogs Frosted Flakes that were soft (expiry date on them was June 2016). My wife had what she described as the single worst Lobster tail in her life. Hard and chewy! Ship was there for America's cup and the staff were completely unorganized. They didn't know what to do with all the people at the back of the ship watching the race. The cruise was ADVERTISED as "Sailing's largest Regatta". I talked to Celebrity after the cruise and I was offered NOTHING. All they said was "we're sorry" for having Blood Stained bedsheets.from the previous sailing. I'd return to Celebrity but it's up to them to "Make a Wrong ,Right " Read Less
Sail Date June 2017
Went with a Group of friend's and family. Entering the Summit you have your photos taken and then are smothered by a man wanting desperately to sell you an ALL you can eat lobster dinner. Making very clear it is all you can eat ... Read More
Went with a Group of friend's and family. Entering the Summit you have your photos taken and then are smothered by a man wanting desperately to sell you an ALL you can eat lobster dinner. Making very clear it is all you can eat lobster when I asked, Can I truly have all I can eat lobster? It is just a $45 up charge. Not bad until you get to the dinning room and it turns out to be all you can eat crumpled lobster over pasta. I left. The Summit may have been up graded but not the rooms. Old stained bathroom tiles. (see my photos) Dated furnishings. Rusted balcony.Looked like a low budget hotel room. I read rave reviews on the food before selecting the Summit. (Who writes these review's? beware.... )The breakfast buffet food was mostly cold. The line for an egg was long because the Cook's (They are NOT Chef's) could not handle more than 2 eggs at a time in pans that left black specks on your eggs. Lunch buffet, this was deli meats and cheese, CANNED BEANS, I am not sure but something that looked like nacho filings. Always the same every day. Dinning was the worst because you are so hopeful for some good food. It never happens. an example of the great food...Shrimp scampi had no garlic. Several of us were served cold food throughout the 7 days. Now for the Fun. The entertainment was fantastic. Never a dull moment and there were 14 of us to please. The comedians had you in tears, the singers and dancer could go on broadway.(I live in New York and see plenty of plays)From the costumes to the lighting, every show was top notch. The room staff could never do enough for you. Always there. The crew was fantastic and Our Captain was personable and pretty funny. With that being said I think I will stay on land. The Summit was not for me and 9 out of the 14 of us agree. Read Less
Sail Date May 2017
My wife and I were passengers aboard the Celebrity Summit for the recent Soul Train Cruise. I say cruise, but unfortunately it was a boat ride to Mexico due to the ship not being fir for purpose for 5 out of the 7 days of the trip. Having ... Read More
My wife and I were passengers aboard the Celebrity Summit for the recent Soul Train Cruise. I say cruise, but unfortunately it was a boat ride to Mexico due to the ship not being fir for purpose for 5 out of the 7 days of the trip. Having spent in the region of $14,000 dollars to fund the trip of a lifetime, I got a trip to Mexico, which I could have done for considerably less from the UK (in the region of $3,000. As you can imagine, I am seeking considerable compensation for the lack of ability by Celebrity Cruises to provide Starvistalive with what we agreed for the $8,000 we paid. Here is a chronologically catalogued explanation of why: 4th March 2017: Boarded ship and left Everglades Port, Fort Lauderdale slightly behind schedule but not significantly late at this point. Overnight voyage, heading at this point for Belize, which was atrocious; the sea was rough and the listing of the ship was severe; this transpired to be exacerbated by the lack of speed due to a major propulsion fault with the ship, shortly after leaving port. 5th March 2017: Informed of a change to the itinerary due to propulsion fault. The ship was now heading straight for Cozumel for investigatory work alongside. At this point we were reasonably content as the seas had calmed, the food was very good and the entertainment exceeded our expectations. The drinks package was also good, but expensive, BUT I was disappointed that 2 hours of free drinks were given to all passengers when the first port of call was announced as cancelled; this was of zero benefit to me and my wife as we each had premium drinks packages.. 6th March 2017: Ship arrived in Cozumel for inspection. Going ashore in Mexico was never appealing to either of us, but we went around the port shops for around an hour before re-boarding the ship. We started to notice the general tiredness of the ship and I have a picture of the rusty state of the handrails at the rear of the ship, by the ocean restaurant on deck 10. The majority of people we met on board were absolutely friendly and not at all wary of our colour (white European) and, whilst the majority of the acts I came to see were very good, there were a few acts that came across as less than politically correct, appearing to be racially opposed to my wife and my presence on what was a celebration of black music; a celebration that Robert Bell, Peabo Bryson, The Commodores and Thelma Houston all managed to convey sensitively. 7th March 2017: Informed by the Captain that the ship’s propulsion problem was worse than he had hoped and that we would be staying in Cozumel until 9th March 2017 to get the issue sorted; the planned visit to Grand Bahama was therefore cancelled. The $500 compensation given, along with the return of our beach excursion fees, when the second port of call was cancelled does not go anywhere near the compensation I feel is warranted. How can a flat fee for all be equitable, when everybody paid different amounts for different standards of cabin? The free drinks and food are an insult when I paid so much for my cruise, inclusive of food, and an additional $1,000 plus for a premium drinks package for both myself and my wife. In addition, some people were openly abusing their drinks billing and I felt that I was subsidising this due to the lack of control of this practice; why should I be penalised for playing by the rules? 8th March 2017: Still alongside in Cozumel as the ship was still not fit for purpose. Now the Starvistalive compare tells us how lucky we are to be looked after so well and that the Captain was not prepared to bodge the ship up with tape to get us back, we were going to get a certified safety certificate to leave port from the U.S. Coastguard; IS THIS NOT THE BASIC MINIMUM I COULD REASONABLY EXPECT? When my wife queried the sensitivity of this flippant remark, the Starvistalive compare threatened to call security to have her removed from the auditorium; not a justified or appropriate response and I complained to the Starvistalive desk and the Celebrity Cruise desk at the earliest opportunity. 9th March 2017: Finally the ship leaves port in Mexico for 2 hours of sea trials. Still not fit for purpose and no guarantee of getting back to Florida. 10th March 2017: Ship travels at full speed back to Fort Lauderdale. Please tell me why we arrived back at Fort Lauderdale early (0430) and from a northerly direction? Please explain why the only channel on the TV not working for the last 24 hours of the cruise was the one showing the ship’s position? I questioned this on board and did not get a satisfactory answer; I also made it clear that I felt the ship was not fit for purpose for 5 of the 7 days. 11th March 2017: Arrive back at Everglades port at around 0430. So this begs the following questions, which I feel Starvistalive should be reasonably expected to answer to my satisfaction following Celebrity Cruises’ position of “deal with Starvistalive”: 1. What constitutes a cruise please? In my opinion this wasn’t a Caribbean cruise, it was a boat trip to Mexico; changing the itinerary is one thing, cancelling all port visits bar an extended one to fix the ship is not in the spirit of the terms and conditions. 2. If our safety was so important, the Captain should have returned to port as soon as the issue occurred instead of subjecting us to a torturous journey down to Cozumel? 3. Given that the ship was unserviceable for 5 days, I would expect 5/7th of my fare back (approx $5,500). Having said that, there were some positive elements (artists and food) so half of my money back would be a reasonable settlement. This would require a further refund of $3,000 to add to the $1,000 already paid to make up the $4,000 (50%). Why is Starvistalive refusing to correspond with me or answer any of my questions? Read Less
Sail Date March 2017
We picked the cruise because it had better ports than a similar one on a newer/better ship. We assumed that the days at sea activities would keep us happy the two sea days on each side of the four ports of call. We were horribly wrong. ... Read More
We picked the cruise because it had better ports than a similar one on a newer/better ship. We assumed that the days at sea activities would keep us happy the two sea days on each side of the four ports of call. We were horribly wrong. On the plus side, the food was really good almost every day and we found something to enjoy at St. Kitts, St. Marteen, St. Thomas, and Puerto Rico. That's about where the good ends. We ate dinner once at the Tuscan premium steakhouse and it was fantastic. (always bargain for a deal - 2 for 1s were easy to be had). Embarkation was pretty smooth. We thought that since this took place over a winter break for schools in many parts of the country it would be kid friendly. It was not. I didn't ask but I'd say the average age here was at least 62. Our NCL cruise had an average age of 42. Service in the restaurant was generally very good but I would rate it as mediocre to bad everywhere else. For some reason the Maître d'hôtel insisted on seating people right next to each other even in an empty restaurant and some of the tables are literally 3 or 4 inches from each other - it's like eating at a community table. I had an issue with some maintenance guys ruining my morning and sent what I thought was a pleasant note to the Chief Engineer suggesting his teams who need to do work in a public space guests are already using simply say hello and share the duration of their assignment so the guest can make an informed decision. I got no response. The guest relations crew was mediocre - one guy was really good, one guy was really rude, everyone else seemed to be unhappy to be at work. Attendant was fine but nothing special. We missed the towel animals more than I thought we would - I guess it's an NCL thing. The ship experience itself was a major disappointment. In talking with some of the crew, this itinerary with back to back sea days is notorious for an ancient crowd. At 46, I was easily one of the youngest men on board. There are scooters and wheelchairs and walking canes everywhere. There may be 20-25 other kids besides mine (which is not altogether terrible as kids can be as spoiled or worse than these wealthy old people). The consequence is the ship's activities are very geared to really old people. The high points of their activities were things like a guy talking about the book he wrote 15 years ago on the best players in major league baseball history. He things Barry Bonds - a known repeat cheater - is number 1. Three of the four days at sea offered very little of interest to us. They don't even show movies in the theater - they do it on a fairly small rooftop terrace where there is enormous competition for seating with people who aren't even there for the movie. They use the theater during days at sea for bingo which is a shame because it's a nice venue. The last day at sea I literally got up at 6:30 to go claim a spot to see the movie Trolls at 1pm. To be clear, I am saying the best way I could think of to spend 6.5 hours of my last day of vacation on this ship was sitting in one spot waiting for a really average movie to start. Entertainment on the cruise was okay. Our only other family cruise on NCL had far better entertainment. They did have some live music around the ship that was pretty good - probably better than half their big evening shows. Cabin size was good but the people who say the staterooms/bathrooms need work are basically right. We did not fully appreciate the evening dress code well when we were packing. Our focus was on the two "formal/evening chic" nights but to eat at the main restaurant or see a show you actually still needed to be somewhat dressy every other night (long pants, nicer shirt). We made it work but with all the focus on their move to evening chic, it's easy to lose sight of Celebrity's desire to "honor this grand sailing tradition" of a dress code for dinner and the evening shows. Disembarkation was a disaster until you got to customs and immigration. Anyone with even a little experience in queue management would have found six our eight process improvements without trying very hard. The mandatory safety briefing was useless and long and will end up getting people killed if there was a real event (these things need to be realistic to provide any actual life safety value). The gym looked nice but it was like 100 degrees in there all the time. When I'm done with a vacation I like to ask, "If I had to do it again knowing what I know now, would I do it?" In this case the answer is 100% no. We gave Celebrity over $4k all told plus airfaire, dog boarding, etc. so all told we spent nearly $6 for the getaway and it was beyond a doubt the worst spent vacation money of our lives. Read Less
Sail Date February 2017
This was my 3rd Smooth Jazz Cruise and it was by far THE WORST! This ship was just bad from beginning to end! Looked in the refrigerator in my room and found half eaten yogurt and utensils. Bathroom grout horrible...bed was really more ... Read More
This was my 3rd Smooth Jazz Cruise and it was by far THE WORST! This ship was just bad from beginning to end! Looked in the refrigerator in my room and found half eaten yogurt and utensils. Bathroom grout horrible...bed was really more of a "cot". Dust was under the frig and looked as if it had not been cleaned in quite a while. Food was bland, ALWAYS Luke warm to cold... room service was the same and wouldn't even bring a straw (that's not included in room service). Caution tape around pool area... staff seemed REALLY overworked and not very happy. Ship just not clean..... several guest got sick and were quarantined to their room. Will NEVER do another cruise on Celebrity! Everyone I chatted with was extremely disappointed. Main dining room was no better...and specialty restaurants are overpriced!!! To top it all off, both myself and my roommate b came sick 2 days before the cruise was over as well..... ship needs much better cleaning!!!! Read Less
Sail Date January 2017
our 25th anniversary! we wanted to do it right so we spent about $2,300 dollars including airfare for 5 nights in a room with a window (not a balcony) so we were expecting awesomeness. NOT! i will start with the crew and captain. they ... Read More
our 25th anniversary! we wanted to do it right so we spent about $2,300 dollars including airfare for 5 nights in a room with a window (not a balcony) so we were expecting awesomeness. NOT! i will start with the crew and captain. they were awesome, so sweet, so genuine. other positives were the premium drink package. it is awesome!! vitamin water, red bulls, Evian water in giant bottles(although they ran out of big bottles by day 4), tons of beers and premium spirits! the clubs are beautiful but we did not have any luck with the music except for motown night. they have a "silent disco" which was weird. you wear headphones to hear the music so basically it works if you are drunk, other than that, it is stupid. there was some live music here and there and it was ok but honestly, it was "Marty & Bobbi Culp classically trained singers". (just google Will Ferrell's marty culp SNL skit) the bed was comfortable and the room was clean. the toilet never really worked and actually the entire floors toilets malfunctioned for a few hours. was pretty smelly and gross. room stewards with masks, etc. getting on and off at the ports was easy and quick. cant say that about the disembark. there is no "express" disembark. they say there is, but there is not! the entire ship gets off 2 elevators at a time! had to be out of the room at 7am. YES 7 AM! that sucked! there is very little entertainment. 2 bingo games in 5 days, one comedian and no comedy club. One show with 2 times every night consisting of singing. no costumes, no sets, nothing exceptional just plain and frankly boring!!!!!!!!!!!!!!!!! nothing you can not see at a local high school. the food! breakfast- not one item i ate was piping hot. items were cold or room temp. bread was stale and it got worse as the week went on. in contrast, the coffee which was mcdonald's hot, was so acidic, i visited the restroom 3 times in 1 hour that day. drank tea after that. lunch and dinner: hamburgers, turkey or veggie burgers by the pool or a buffet. the lunch and dinner buffet food is exactly the same every day. mediocre on day one and as the week went by, we noticed the food at the buffet tasted more and more like the food served days ago, because it was. they must never throw anything out. they just keep on adding to it. i had a stomach ache on day 4 and full blown by 5. i was not alone. you had to hold your nose as you walked through our hall. so was it something i ate or a bug? we will never know but i think it was something i ate. there is a homemade pizza place in the buffet at night. that was probably the freshest item we ever ate. ate twice in the big dining room. servers are awesome. food is boring and mass produced. nothing we ate was ever "Delicious". the desert tables were a joke. cake icing and the cake on every cake or cup cake had a stale crunch. cookies are cheap, mass produced and frankly not worth the calories. not one desert was "delicious". this cruise over priced! spoke with other mates who felt exactly the same! Read Less
Sail Date January 2017
We have cruised for many years (30+ cruises). We've sailed on Royal Caribbean for many years and thought we'd give their sister line a try. We we also happy that they would honor our Diamond status on this ship.Their was also ... Read More
We have cruised for many years (30+ cruises). We've sailed on Royal Caribbean for many years and thought we'd give their sister line a try. We we also happy that they would honor our Diamond status on this ship.Their was also much talk about this ship being 'refurbished'. As mentioned in other reviews, the dining room food was a miss more than a hit. It appeared that the meals had been sitting under heat lamps hours before being served. Everyone was asking for sharper knives because most of the meat dishes were impossible to cut. By the third day most people were not showing up for dinner. Your better chance was at the Oceanview buffet. There was also the issue in the Oceanview if the food being tastier but not being served hot. The upholstery in this venue also was in need of a through professional cleaning. Limited public eating venues...if you missed lunch your only daily choice was pizza, and/or pasta. Room service also proved a better choice because at least your food arrived somewhat warm. So, it was no surprise when it was announced on the 5th day of the cruise that several passengers had developed some gastro illness and the crew was doing extra sanitizing throughout the ship. The entertainment was equal to that which we experienced in the 80s. Maybe they were saving all of their resources for the holiday (Christmas and New Year's sailings). Read Less
Sail Date December 2016
Celebrity Summit to Southern Caribbean on November 5th 2016; this is the first cruise my wife and I have been on and I would never consider another cruise with Celebrity even if they paid me to go on it! My family and I felt very unwelcome ... Read More
Celebrity Summit to Southern Caribbean on November 5th 2016; this is the first cruise my wife and I have been on and I would never consider another cruise with Celebrity even if they paid me to go on it! My family and I felt very unwelcome on the boat from the moment we began to board and met the first rude employee who doesn't want to be there. The overall mood and experience on the boat is just very negative and we couldn't wait to get off. The boat is extremely boring while on board due to lack of restaurants and entertainment, it felt like the last cruise before they went out of business. Every single one of the employees are all foreign and can barely speak English, they are rude and act like they hate their jobs at Celebrity Cruises. These are not the type of people I want to spend my vacation around or pay a cruise line to be treated poorly. All the pools and hot tubs are packed all day and evening with senior citizens. The people that cannot fit in the overcrowded pools and hot tubs are running around in speedos and bikinis that expose way too much skin for their age. Everything on the boat closes down at 9pm, including the pools and bars, so you have no choice but to head back to the cramped out dated room and go to bed in the worst mattress you will ever encounter in your life. If you smoke, its forbidden anywhere except where they tell you its allowed otherwise you will be charged $250, I felt like a criminal for trying to enjoy my vacation and have a smoke. If you want to enjoy your vacation by having a drink and cigarette, its not allowed unless there is an open seat in their very limited "smoking areas", what a joke. The cruise line doesn't want to ruin other non-smoking people's vacation by letting their guests smoke on their balcony or at any bars, but they will let all these senior citizens run around wearing underwear and thongs, absolutely horrible business management. You are assigned a "room attendant" in which you rarely see unless he's knocking at the door or bothering you, asking when your leaving so he can make the bed. The boat is the complete opposite of luxury, it feels like an old worn out motel; several of the lights in our room were not working, the mini fridge items are warm, the balcony is all rusty, the mattress is horrible, everything is outdated, I could go on and on all day, im just happy we are off the ship! Oh and even if you have a beverage package, you cannot drink the items in the room mini fridge because those are not free. You can drink a Coke or water from the fridge, but then you have to walk downstairs and get a free one with your beverage package and put it back in the fridge or they will charge you, mind boggling. Every time you are hungry, you have to deal with the lack of restaurants, rude employees who don't want to be there and doesn't speak English, or you can head to the cafeteria that has old gross food sitting out all day that reminded me of a hospital cafeteria from the 90s. You will find yourself hungry or thirsty thousands of times during the cruise, but hopefully its not at night or you will be searching for a rude employee in the cafeteria to request a coke or bottle of water. During any meal, you feel like a cow during cattle call while everyone pushes and shoves to get a gross cheeseburger or hot dog from the rude employee who doesn’t even understand what your saying because they don’t speak English. You have a scheduled dinner time at their one decent restaurant on the ship, if you miss that then your eating in the horrible cafeteria, so be careful, you are on their schedule on your vacation, not yours! There are about 5 places to eat on the ship, but most only serve dinner and most are an additional cost or require a reservation, its a total disappointment every night. We booked plenty of the shore excursions and planned our days on them, but that didn't matter because they simply cancel them whenever they feel like it and your left with nothing to do, but nobody at Celebrity cares. There is no free wifi on this boat, so you will be completely out of touch with the world during your cruise unless you pay their ridicuIously high price for extremely slow internet. Every time you get on and off the boat, they will ask for your SeaPass card about 5 times, make you walk through metal detectors and treat you like criminals again, instead of like valued customers. The only live entertainment on the entire ship was either the senior citizens singing karaoke or the chinese lady singing 60s American Rock. As for shopping on board, they have plenty of jewlery stores, art stores, & more jewelery stores, thats it! Not even any convenience stores with snacks or drinks or anything, I was totally amazed at how poor the shopping experience was. I could tell you how horrible this vacation was by typing for hours on here, but I am so happy to be off this ship and home I am going to go enjoy my life now that I appreciate much more after dealing with this cruise line I chose for my "vacation". Total waste of money and disappointment I wasted my limited time for vacation on this experience. Bottom line, if you are considering a cruise, try any other cruise line besides Celebrity because it can’t be worse than this! Read Less
Sail Date November 2016
Celebrity is supposed to be a better quality line...could have fooled us. Supposed to have upgraded food....dinner room (deck 4 & 5) terrible food and service. Joke on board was dine there and then go up to the Oceanview to get ... Read More
Celebrity is supposed to be a better quality line...could have fooled us. Supposed to have upgraded food....dinner room (deck 4 & 5) terrible food and service. Joke on board was dine there and then go up to the Oceanview to get something to eat. Food better in the cafeteria ! Joke on the ship as the raw lobsters served on lobster night !!! and do not order the Sirloin steak thinner than a cheap hamburger pattie - tasteless you need DNA testing to prove it was beef ( old diary cow that escaped from Burger King ) Cabins were poorly paid out - but shower bigger than Princess Common room windows were FILTHY Common room chairs - stained and worn out. Price Edward island - wonderful Quebec aquarium is a delight Bar Harbor, Halifax, Boston, Portland nice. Sidney NA - stay on board not worth getting off the ship. Many on board were repeat Celebrity cruisers and were disgusted with the food and the condition of the ship. Read Less
Sail Date September 2016
We chose this cruise because we love Bermuda and have had great experiences on Celebrity in the past. However, the room was shabby - mildew on shower curtain, glazing badly worn on bathroom mirror. Room stewardess very unpleasant. ... Read More
We chose this cruise because we love Bermuda and have had great experiences on Celebrity in the past. However, the room was shabby - mildew on shower curtain, glazing badly worn on bathroom mirror. Room stewardess very unpleasant. However, the worst part was that neither the booking agent for Celebrity (we booked direct) nor Bermuda Tourism told us that during the cricket matches, all of Bermuda is CLOSED. Therefore, two days in Bermuda were wasted as we could not go to the beach (transfers were returned and there was a waiting line of 150 to get onto Horseshoe Bay Beach and all of the stores were closed. We only had one day in Hamilton to shop..... On a positive note, the food on this cruise was exceptional and the entertainment was very good. The first comedian Vince Morris, was disappointing, but the rest of the week was good. The arts and crafts projects were fun and of high quality. Read Less
Sail Date July 2016
The embarkation was very well planned and organized. We have been on several cruises in the past before with similar embarkation. Room: We were in room 7158 a balcony room, not one time did I ever sit out there for 2 reasons, one ... Read More
The embarkation was very well planned and organized. We have been on several cruises in the past before with similar embarkation. Room: We were in room 7158 a balcony room, not one time did I ever sit out there for 2 reasons, one because of the odor, like come chemical smell and second we had no idea when booking this cruise there was going to be equipment we had to look at. We had mold in our shower. not good.The beds were very uncomfortable, my husband had to ask for an egg crate so he could sleep. The service from our cabin stewards was not very good. This is the first time we have ever been on a cruise and never met our Cabin Steward because he never introduced himself. It was also the first time we never had little towel animals made and placed on our bed. On the very last day, that night our cabin steward locked the refridgerator, I had something in there I needed, it might have been medicine that was wrong to do that. Food and Dinning. The food and Dinning is a major reason we will not be booking another cruise with Celebrity. I guess if this was our first cruise we would not have anything to compare it to, however it was not. The Ocean View Buffet was very good. Did not care for the breakfast buffet , they had soggy bacon, no biscuits or gravy . The omlet line should be separate for people who just want a fried egg. It was disappointing because it was the same food every day for breakfast. The French toast was horrible, not presented very well no other options for other syrups except maple. There was never enough hash browns. The creamer for the coffee was not very good. Other cruises offer vanilla creamers. Not enough variety. One idea would be to have fried eggs in the same area with the poached eggs. By far the best food was the bread and rolls. The lunches and Dinner buffets were awesome. However except one day they tried to make Mexican food, please dont' try if it doesn't work out. There are never beans in taco meat. The chips were stale. Dining Room: The absolute worst experience we have ever had on a cruise. Where do I begin, it was so bad we just forgot about it and ate at night in the Ocean View. 2nd night I had fish and was sick all the next day. We look forward to going on cruises and one of the most enjoyable part of our cruise is our dining experience, not this time. One cruise we took was the Royal Carribean Cruise Freedom, where on Lobster night we were served lobster which was the size of our plate. On this cruise I could not even eat the lobster it was so undercooked, and the size looked like a "small shrimp." I had to ask for dipping butter. really?? It was horrible. The selection was awful too, not everyone likes to eat the fancy stuff not enough variety. The shrimp cocktail was the worst, the shrimp was mushy. I could not believe when I ordered mashed potatoes the waiter said. it was instant mash potatoes. None of it was good. We both were so disappointed and the dining food is one of the reasons we are not booking another Celebrity Cruise. Because we don't know if we will have the same experience. Normally, we are there for the last night in the dining room for the chefs to make their parade, we decided to forego that. Most Americans want maybe a baked potato, put on the menu in plain English not all us are from Europe. The couple we were sitting by, the man said I don't know what this is, but I'm hungry so I will eat it. REALLY!!!! The scallops were nasty, so small. Red Lobster has better. By the way if you don't have the bev package you will be out alot of money for just water. We are normally not one to complain, in fact we normally praise food and service when deserved. Often we would over hear passengers in the elevator complaining as well. Its really sad when you have to pay extra to be provided good food. We not recommending this cruise if anyone asks because of the dining experience. Also change the dress code to formal wear and not chic, some of the outfits people were wearing they could have eaten in a beach house, makes the others who feel dressed up uncomfortable. The Dining Room Head Chef needs to be replaced, it is his responsibility to ensure good quality food is being served, which was not the case. Entertainment: It was very good, loved Robbie Prinze and IMagic, however the magician needs to perform with less tech, because with tech it does not look like magic, bad idea. The Summet Dancers and singers were really great. The entertainment was not at the level of other cruises, however it was still good. The pool is way too small, we did not go in one time,.Like I said before we have been on several other cruises before, and never have seen the pool side shut down at 8;00 PM, Netted up and loungers folded up, why? Eddy the cruise Director did a very good job with this ship. "I think when he leaves, this ship will suffer more. He does like to talk fast. LOL. Was not impressed with the DJ, does not present himself well with this calber of passengers. Whats really sad for us, is the people who stated this was their first cruise, said it was ok, when they don't know what they are missing. For the amount a money a person spends, the food should be the best...and it did not come close. We feel and others agreed if Celebrity Sumett does not change some things with the dining room, the reviews are going to get worse. Disembarkation: Why would you give instructions to disembark on the 2nd day of the cruise, I was not happy about that. We were actually excited to leave the ship, and it should be the other way around. We spoke with a rep who arranges cruises and was considering another Celebrity, however after the dining experience we had we decided against it. We did however book with Royal Carribean Oasis. Sorry Celebrity we gave you a chance. Very disappointed passengers. Read Less
Sail Date July 2016
The Good: The staff and food were excellent. Our Aqua Class restaurant, Blu, was especially nice for breakfast & dinner. The Not So Good: The ship itself felt overcrowded, as if 4,000 people were stuffed into a ship holding ... Read More
The Good: The staff and food were excellent. Our Aqua Class restaurant, Blu, was especially nice for breakfast & dinner. The Not So Good: The ship itself felt overcrowded, as if 4,000 people were stuffed into a ship holding 3,000 people. It was difficult to get a lounge chair near the pool area, and the pools & hot tubs were overcrowded as well. There were issues with the toilets (problems with the vacuum-operated system, so that you couldn't flush). One day the problem was ship-wide, including the public restrooms; we had two other occasions when the toilet in our stateroom didn't flush. We were in Aqua Class. For a category that has extra amenities, the room was very small. We truly thought it was too small for two people. We were also supposed to have unlimited access to the Persian Garden, but when we checked, we found out it was closed for maintenance. On the subject of maintenance, there seemed to be constant maintenance going on around the ship, which often caused bars & sitting areas on Decks 10 & 11 (the open, public decks) to be closed. For example, the pool bar on Deck 10 was closed one day because it was being painted. These seem like procedures that should be done while the ship is in-between cruises. Unscheduled events sometimes caused the shuffling around & closing of table/sitting areas on Decks 10 & 11. A popular outdoor bar on Deck 11 closed very early (6PM), considering there were a lot of people that liked to sit up there. Read Less
Sail Date June 2016
Wanted to take my family to Bermuda. Normally go with Carnival or NCL. Took 11 year old son, Wife, Parents and Aunt and Uncle to try out Celebrity. They ran a great offer that included gratuities, drinks and onboard credit. Took five ... Read More
Wanted to take my family to Bermuda. Normally go with Carnival or NCL. Took 11 year old son, Wife, Parents and Aunt and Uncle to try out Celebrity. They ran a great offer that included gratuities, drinks and onboard credit. Took five trips to Concierge class office to make them stop adding gratuities to the bill. One of the Perks should have been free oxygen tanks because the average age on the boat was 70 plus. Everything was geared toward the elderly, from the $50 a pop bingo through the pools closing at eight o'clock. There was nothing for kids to do other than drop them off at babysitting which included letting nine to eleven year olds run around the ship unsupervised. Soon as I saw that, any consideration of trying it went out the window. Room attendant refused to make towel animals until I bribed him. Also would not remove stuff out of fridge so I could put water in it, said he was not allowed. THE ONLY SAVING GRACE was our waiters Billy and Poncho. They were rockstars. Bermuda was nice and the people were great. Highly suggest going to Hamilton on Wednesday night for the parade, but unless you are ancient, choose another line to visit the Island. Read Less
Sail Date June 2016
Ship was very outdated, not a whole lot of entertainment. At night, it was dead, no one out and about. Definitely geared towards an older crowd. I bought my friend a birthday package, didn't get it until the day AFTER her ... Read More
Ship was very outdated, not a whole lot of entertainment. At night, it was dead, no one out and about. Definitely geared towards an older crowd. I bought my friend a birthday package, didn't get it until the day AFTER her birthday. Then, didn't get the breakfast I had ordered either. Got the cake DAYS later. They didn't seem to care, no refund, not even an I'm sorry. Horrible service. Spa experience...well, it was an experience. My therapist almost fell on the floor, she left the room twice. The room was bright, and I felt like I was in a Dr.'s office. My friend also got a massage, all she heard throughout her massage were weights slamming due to being next to the gym. Not enjoyable at all. Best part about this cruise was being off the ship in Bermuda. Bartenders were very good on the ship, one of the only positives on the ship. Read Less
Sail Date May 2016
We had 11 people 5 cabins. we paid for a suite and they gave us a handy caped room and told us it was a suite.{not}#9123 butler was not very well informed and when told about things that needed to be fixed never told anyone so i called to ... Read More
We had 11 people 5 cabins. we paid for a suite and they gave us a handy caped room and told us it was a suite.{not}#9123 butler was not very well informed and when told about things that needed to be fixed never told anyone so i called to get people to take care of my self. the toilet did not flush all the time only sporadically that took two days to get corrected. phone did not work in bathroom and never got fixed. spare toilet paper role was low by shower and always got wet. television would not shut the first night and they told me that the remote was broken, i told them to just put new batteries and it worked just fine. {cruise line is not training very well, very poor on quality control}. the safe had problems but was corrected. closet doors need to be worked on, they did not close together and drawers in closet did not close properly. [in need of a total rebuild]. the food was very poor no seasoning. marinara sauce was like pieces tomatoes no garlic and no olive oil-- no flavor. most of the rest of the food was bland. the stakes were very chewy and not much flavor! the escargot was served cool and lacked flavor. french onion soup was not always served hot but was ok. i asked for a fresh hamburger and the short order cool said they are only well done, and they WERE, not the way i enjoy my burgers cooked! the wine was very nice. lets face it you go on a cruise for food, fun and sun. the sun was very nice. we have been on over 50 cruises, not very happy when you pay around $7,000.00 for a suite and this is the type of cruise you get. NOT IMPRESSED. Read Less
Sail Date December 2015
I have previously been on 5 other cruises 4 on Norwegian and 1 on Carnival. This one being my 6th cruise. My family decided to go on Celebrity for the first time and it will be my last time. Where should I start, I walked on board and ... Read More
I have previously been on 5 other cruises 4 on Norwegian and 1 on Carnival. This one being my 6th cruise. My family decided to go on Celebrity for the first time and it will be my last time. Where should I start, I walked on board and everything went downhill from there. I went to the buffet for lunch and the food was awfully bad. I asked for spaghetti and half off the bowl was water. So that ended my appetite for a short period of time. Later I went to the pool grill and it was somewhat decent. My burger was green from the inside also when I asked for fries it was under cooked. The service at dinner was very very slow. Their wasn't a lot of activites for kids I and my brother walked around the ship trying to find something to do. It was more older people which I didn't like so much. The bartenders were very rude to me after a 15 minute wait of not getting served which is very unacceptable. If i can go to one bar it would be the Martini Bar on deck 4 all of them were super nice and I got good service. If you have a family I wouldn't recommend for families with any children. Read Less
Sail Date July 2015
Here is our review of what Celebrity has painted for us on our first cruise ever. Our guestroom attendants Meredeth and Jonathan were wonderful. That was the only thing about this cruise that stood out on a positive note. Let's ... Read More
Here is our review of what Celebrity has painted for us on our first cruise ever. Our guestroom attendants Meredeth and Jonathan were wonderful. That was the only thing about this cruise that stood out on a positive note. Let's talk about a few issues we had on this ship. Our spa experience was awful. We spent almost $500 on massages for my wife and I and both were cut short about 20 minutes and therapists were not very good at massaging. We know this because for the past 8 years we have been getting massages on a weekly basis. Waste of money spent with the Canyon Ranch Spa! We didn't realize that our massages were cut early until we mentioned it to each other later on that night and so we went to guest relations to let them know and they said that they would have the spa manager call us. We are now off the ship and done with vacation and still have not heard from them. The shows that this ship put on were very cheesy and not entertaining at all. It seemed like these shows were intended for a much older crowd... like retired! Our younger kids had a good time at the Fun Factory and were treated well but were limited in things to do. Our teen was extremely bored at the X-Club. Internet Wi-Fi was HORRIBLE at best, we had complained and were issued a refund but not without a guilt trip from the staff. Our dining experience in the buffet/café was limited at best. We had one night where we made reservations at the dining room (Cosmopolitan) and were in awe about the blandness of food. Had no taste whatsoever. I wasn't interested in even ordering an entrée but felt like I was forced to from our waiter. I didn't eat there again, but my wife and youngest went there to eat and she actually had one item she enjoyed which was the risotto. She asked for a second portion of it and even though the waiter gave her another portion he gave her a dirty look about her ordering a second portion and made her feel like she did something wrong. Absolutely an awful experience. So we were pretty much forced to eat in the café the entire trip and was pretty much settled on having the same variety of limited items served while being bumped and shoved by people wanting the same popular items. 20 minutes standing in line waiting for fried rice was ridiculous, especially with three kids in tow. Most of the time we gave up on fresh cooked food to avoid the line wait and just ate the hotdogs and burgers they were serving on the outdoor pool deck. Not a great eating experience at all! If I knew that it would have been this bad and ruined our family vacation for this year I would have never spent over $8,000 of my only savings on this trip with Celebrity. Now don't get me wrong, my wife and I are not picky people at all, but when you spend this much money on a family vacation you would expect a certain standard from the trip. All of these standards were barely met and some were just downright disappointing. Never again, and I would not recommend Celebrity to anyone! Read Less
Sail Date June 2015
If you want to be totally ignored, sign up now for a Sky Suite on the Celebrity Summit. I can guarantee you that no one will take the time to treat you as a suite guest. We save our money to take one major vacation a year, and this year ... Read More
If you want to be totally ignored, sign up now for a Sky Suite on the Celebrity Summit. I can guarantee you that no one will take the time to treat you as a suite guest. We save our money to take one major vacation a year, and this year we decided to cruise on the Summit and pay extra for a Sky Suite. Based on what we read in Celebrity's brochure and website, we thought this would be money well spent because of the extra amenities on the ship. Well, we figured WRONG. We had the worse butler at sea. He told us he had 12 suites to take care of, and that was too many. Whenever we asked for something, he stared at us like a deer in the headlights, so we quit asking him for anything. We wanted ice in our room in the morning and again at night. That was too much to expect. He resented any request we made, so we did without because the situation was aggravating. On the morning of disembarkation, this same "butler" kept coming in our room with a dirty rag, and he kept wiping off the glass table and counter as if he was expecting an additional tip. Not once did we get a personal invitation sent to the cabin for a cocktail party or any special event. When I mentioned this to one of the staff, they said they were participating in the "Save the Waves" program and were going paperless. Well, it's OK to send flyers up to the cabin advertising art auctions and jewelry sales, but it's totally out of the question to send an invitation to an event. The Captain's Club program is a joke. When you get on board, you'll get a piece of paper on the counter outlining the Captain's Club events for the week. Everything is in tiny small type. They hope you won't come to any events to save on liquor. There are useless coupons as well. You have to buy a $40 bottle of wine to save 20%. 15% off an outrageously expensive spa. Discount on expensive photo packages. Lots of things you'll never use. They once had free drink coupons, but that's all gone now. We had a beverage package with our cabin, but there's no one to take your drink orders at dinner or at the pool. How clever is that? If there's no service, then there's no alcohol served. They have turned the Micheal's Club into an exclusive lounge for suite guests. Not all suite guests. We were asked to leave because they only wanted Royal and Penthouse people in there; consequently, this big lounge sat empty every night. Who would leave their penthouse to go down on Deck 4 and sit alone in an over-sized dark room? Celebrity is making no sense as of late. It once was a great cruise line, but it has changed dramatically for the worse. If your going to sail on Celebrity, do yourself a favor and book an inside cabin or one with a window. You can use the extra money for airfare. If you have sailed on Celebrity in the past, prepared to be disappointed. Read Less
Sail Date February 2015
From beginning to end,we were totally disappointed! The Cruise Director was way over the top and always hawking for bucks and his staff were rude. We tried to take cooking classes and the cook couldn't speak english well enough for us ... Read More
From beginning to end,we were totally disappointed! The Cruise Director was way over the top and always hawking for bucks and his staff were rude. We tried to take cooking classes and the cook couldn't speak english well enough for us to understand and the accommodation for the events were awful. We tried to take their crafts classes and again, the staff was rude. We did love the Ilearn classes from Apple. On the food side, we were disappointed and felt it was bland. The service was marginal at best. Billy up in Ocean View was wonderful and our cabin steward was terrific. We agree about the TV - they could get cartoons but the movie channel was awful and heaven forbid if you wanted to see sports or news. They need to get better coverage. The CR didn't want to hear suggestions and never answered our posts as he requested us to give him. They completely ignored the fact that we were in Canadian waters with Canadians on board for their Thanksgiving. We had to ask a wine steward to NOT serve us because his after shave was so offensive. The food was OK - we tried a speciality restaurant and were very disappointed. All they want on this cruise is more and more money - you have to pay for everything and they haunt you to death about it. Give us a break - we want to relax and have a good time, not have to put up with you reaching in our pockets all the time. This was our first and last cruise with Celebrity. Read Less
Sail Date October 2014
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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