2 Helpful Votes
Sail Date: December 2018
My wife and I were recently taken on our first cruise. It was a gift from our children. You can only imagine the excitement that built over the four months of planning, which cruise line, what foods, the drinks, I work from home and must ... Read More
My wife and I were recently taken on our first cruise. It was a gift from our children. You can only imagine the excitement that built over the four months of planning, which cruise line, what foods, the drinks, I work from home and must have full time dependable internet, clothes, how much luggage. The list goes on and on. Just like in real life, all dreams must come to an end. This one didn’t, it turned into a nightmare. There were nine of use on the cruise. Almost every one of us has spent the greater portion of our lives in guest/customer relations. We know how a customer based business is supposed to be run and Celebrity Summit does not come close. I personally have spend the last forty five years of my life working in bands, hospitals and casinos, always in direct contact with guests, customers and co-workers. Had I conducted myself in the manner we were treated by Celebrity Cruse I would have been fired. I was taught, by my father, “A man is only as good as his word”. “If you say you’re going to do something, do it, no matter the cost to yourself”. When I first started learning how to play the guitar my brothers told me, “If you don’t like it no one will”. I later adopted the phrase, “I will never do anything to embrace anyone and I do not want anyone to do anything to embrace me”. At the time this pertained to playing in bands, mostly with the other band members, management and customers. It now applies to my entire life. By the way, I have been in bands that have played on cruise ships. Entertainment was the key and customer satisfaction was the ultimate goal. This was not the case on our cruise. The buffet, which should have been the primary eating venue, was like eating at a soup kitchen. One would think that if you cannot come up with something to cook prepare the food of the island you going to port at. The bathroom in my RV was better. The internet was very sporadic. Service at the bars was consistent. No organization. No where to place trash that was in plain sight. TV was a joke. Boarding and disembarking was very time consuming. The staff seemed unorganized and did not work together. ATM machines did not work. Entertainment was very outdated. No Laundry rooms. The guy singing, “B I N G O and Bingo was his name O” was very annoying. This is depressing me. I would continue to list things that could have made this a great trip, but will run out of space. I will just say, “For the most part nothings went as expected and/or advertised and the things that did go right were over shadowed by the aforementioned failures. On a lighter note: QSine and Café’ al Bacio were great. Volkan working in the Tuscan Grille was very professional. He was the high point of the cruise. Read Less
3 Helpful Votes
Sail Date: March 2018
Cruised on the Celebrity Summit 14 months ago. It was a very good experience. I do not know what has happened but, if this one was our first cruise. We would never have cruised again. Easter weekend, 2018, this was our 60th cruise. Not ... Read More
Cruised on the Celebrity Summit 14 months ago. It was a very good experience. I do not know what has happened but, if this one was our first cruise. We would never have cruised again. Easter weekend, 2018, this was our 60th cruise. Not with Celebrity. We are priority and it might as well been our first boarding. Entered the building a few min. after 12 noon. No priority line when you walk in. You are with everyone. All cruisers. After the luggage scan. Back in line. They had priority and non-priority. You would never think that it was that way. Both had as many in line waiting. Once you finally were entered in the system. They had to go somewhere to get your boarding pass “Room key “It took almost an hour from entering the building to getting onboard. Mind you, this is a very small ship. 2100 guests. Two months ago getting on RCCL Harmony, it took no more than 20 min. tops. Very fast boarding and super fast debarkation. Not on this ship. We were told it was because the ship was docked at a location for a smaller ship. This is a small ship! Finally on board, it was now after 1:00PM, usually by this time all the state rooms are ready. We went to ours and got kicked out in a jiffy. All the plumbing was shut down. My wife needed it and needless to say she was very worried. We were on the bottom deck near the aft section. Come to find out, only one men’s room and one ladies room were working. Top deck, front of the ship. You can imagine the line. Plumbing was fixed 3 hrs. later. Just before getting underway. A sigh of relief from everyone. I will try to make the rest as short as possible. The shows were boring. Over and over the same thing both days. Very repetitious. Singers were average to poor. Dancers were almost in sync. Food, never hot, warm at the best. The ship was super ice cold. Your food got colder very fast. Many wearing jackets and sweaters. I asked why is it so cold. The response was. You are the first person ever to say that. (Ya Right) Did not do the dining rooms or specialty restaurants. Buffet deck 10, food every day was almost the exact same. I must say. The burgers were excellent and so were the fry’s. Far better than Guys’ on Carnival. Guess what I was eating. Pasta section was also great. Nassau to Key West. Never go to Key West as the last port. Once before we did it and it went fine. Customs in Key West. No Customs in Ft. Lauderdale. Not this time. Early morning in Key West we had to do Customs. If not a $3000.00 fine. Staying on or getting off. No matter. Guess what, debarkation in Ft. Lauderdale. Customs again. Both times all they did was look at your Passport picture and you and say Okay. Nothing else. What a joke. The ship itself was well kept, our state room was also. However the bed was like a rock. So if you want to sit and read. It was a great cruise for you. So glad we know what great cruises are like. Just not this one. Guess we are lucky to hit only one bad one out of sixty. Looking forward to the nest. Booked on the Celebrity EDGE for next year. Read Less
6 Helpful Votes
Sail Date: August 2017
The cruise started with bad test in my mouth. When we arrived at the ship, we dropped our carry on and want to the excursion desk with questions. The excursion desk agent was very unhelpful when I asked too many(?) questions about the ... Read More
The cruise started with bad test in my mouth. When we arrived at the ship, we dropped our carry on and want to the excursion desk with questions. The excursion desk agent was very unhelpful when I asked too many(?) questions about the programs. Not only unhelpful, he brushed me off to go to next day’s information session. Then he went to behind the partition said, “Oh my god” so loud my sister and I was shocked. We were on “Museum and Crystal Cave” excursion trip. The tour bus stopped at the St. George’s town. The tour bus left us in St. George and took off to the next destination. We didn’t have no money and no means of communication with cruise staff. We had to find our own way to go to the Crystal Cave with help of St. George’s police woman. The police found another cruise company’s tour bus to take us to the Crystal cave. The excursion cost us $142.00 per person. That was unacceptable behavior and all we’ve got was “Sorry”. The ship was old and had unpleasant odor everywhere in the ship. Especially in the restroom. The food was really really bad. The buffet menu did not change much. They had curry every night and same breakfast every morning! I purchased water packet that cost me $132.00 for a week and expected to have my Evian and Perrier water through the cruise but many times they did not have them. So, I had to settle with no name brand. If I am not getting what I wanted, what was the point purchasing the water packet? I was on several cruises before with different cruise lines but NEVER had this type of experience. I would not use Celebrity line ever again!!! Read Less
4 Helpful Votes
Sail Date: July 2017
We had a Royal Suite. Our 20th cruise but our first suite. Treated like royalty. We were met at the registration desk by Anka and she escorted on to the ship to Michael's club to meet Manuela our Concierge. No waiting in line it was ... Read More
We had a Royal Suite. Our 20th cruise but our first suite. Treated like royalty. We were met at the registration desk by Anka and she escorted on to the ship to Michael's club to meet Manuela our Concierge. No waiting in line it was super. The rooms were not ready yet so we left our carry on luggage with her and went to have a drink and explore.. When the rooms were ready we headed off to our room and what a treat. It had a small dinning area, living room with two chairs, couch (Pull out) and a big screen T V.. Bath Rm , double sinks jacuzzi bathtub, Good size shower with rain shower and plenty of shelves for storage. Next was a walk-in closet with robes,two umbralles,slippers, binoculars and plenty of storage. Bed Room with more drawers and shelving and another big screen TV.. Also sliding doors in both living room and bed room to the large deck. On the deck 2 lounge and 4 chairs table and hot tub. The butler, Peter showed up to introduce himself. Told us any concerns to let him know. I can't say anything negative about anything it was a great cruise.We had our own dinning room for suite guess and the waiter Jason was excellent. Departure was as easy as getting on, escorted from Michael's club to the baggage area and Manuela even helped find our bags and special area to go through customs. Read Less
4 Helpful Votes
Sail Date: June 2017
I chose this cruise based on general feedback from a few friends. I was more than disappointed to say the least. Finding BLOOD stains on the bedspread on arrival to our stateroom was disgusting. Not the way you want to start a 9 day ... Read More
I chose this cruise based on general feedback from a few friends. I was more than disappointed to say the least. Finding BLOOD stains on the bedspread on arrival to our stateroom was disgusting. Not the way you want to start a 9 day cruise. The food was aweful on board. I'm not a food critic but the food in the main dining room was terrible. NO flavor. It seemed like the wait staff were unorganized throughout the trip. I drink Beer and of all the bottles i had, i maybe had 4 COLD beers. The fridges were not cold enough all over the ship.Had a box of Kellogs Frosted Flakes that were soft (expiry date on them was June 2016). My wife had what she described as the single worst Lobster tail in her life. Hard and chewy! Ship was there for America's cup and the staff were completely unorganized. They didn't know what to do with all the people at the back of the ship watching the race. The cruise was ADVERTISED as "Sailing's largest Regatta". I talked to Celebrity after the cruise and I was offered NOTHING. All they said was "we're sorry" for having Blood Stained bedsheets.from the previous sailing. I'd return to Celebrity but it's up to them to "Make a Wrong ,Right " Read Less
22 Helpful Votes
Sail Date: May 2017
Went with a Group of friend's and family. Entering the Summit you have your photos taken and then are smothered by a man wanting desperately to sell you an ALL you can eat lobster dinner. Making very clear it is all you can eat ... Read More
Went with a Group of friend's and family. Entering the Summit you have your photos taken and then are smothered by a man wanting desperately to sell you an ALL you can eat lobster dinner. Making very clear it is all you can eat lobster when I asked, Can I truly have all I can eat lobster? It is just a $45 up charge. Not bad until you get to the dinning room and it turns out to be all you can eat crumpled lobster over pasta. I left. The Summit may have been up graded but not the rooms. Old stained bathroom tiles. (see my photos) Dated furnishings. Rusted balcony.Looked like a low budget hotel room. I read rave reviews on the food before selecting the Summit. (Who writes these review's? beware.... )The breakfast buffet food was mostly cold. The line for an egg was long because the Cook's (They are NOT Chef's) could not handle more than 2 eggs at a time in pans that left black specks on your eggs. Lunch buffet, this was deli meats and cheese, CANNED BEANS, I am not sure but something that looked like nacho filings. Always the same every day. Dinning was the worst because you are so hopeful for some good food. It never happens. an example of the great food...Shrimp scampi had no garlic. Several of us were served cold food throughout the 7 days. Now for the Fun. The entertainment was fantastic. Never a dull moment and there were 14 of us to please. The comedians had you in tears, the singers and dancer could go on broadway.(I live in New York and see plenty of plays)From the costumes to the lighting, every show was top notch. The room staff could never do enough for you. Always there. The crew was fantastic and Our Captain was personable and pretty funny. With that being said I think I will stay on land. The Summit was not for me and 9 out of the 14 of us agree. Read Less
13 Helpful Votes
Sail Date: March 2017
My wife and I were passengers aboard the Celebrity Summit for the recent Soul Train Cruise. I say cruise, but unfortunately it was a boat ride to Mexico due to the ship not being fir for purpose for 5 out of the 7 days of the trip. Having ... Read More
My wife and I were passengers aboard the Celebrity Summit for the recent Soul Train Cruise. I say cruise, but unfortunately it was a boat ride to Mexico due to the ship not being fir for purpose for 5 out of the 7 days of the trip. Having spent in the region of $14,000 dollars to fund the trip of a lifetime, I got a trip to Mexico, which I could have done for considerably less from the UK (in the region of $3,000. As you can imagine, I am seeking considerable compensation for the lack of ability by Celebrity Cruises to provide Starvistalive with what we agreed for the $8,000 we paid. Here is a chronologically catalogued explanation of why: 4th March 2017: Boarded ship and left Everglades Port, Fort Lauderdale slightly behind schedule but not significantly late at this point. Overnight voyage, heading at this point for Belize, which was atrocious; the sea was rough and the listing of the ship was severe; this transpired to be exacerbated by the lack of speed due to a major propulsion fault with the ship, shortly after leaving port. 5th March 2017: Informed of a change to the itinerary due to propulsion fault. The ship was now heading straight for Cozumel for investigatory work alongside. At this point we were reasonably content as the seas had calmed, the food was very good and the entertainment exceeded our expectations. The drinks package was also good, but expensive, BUT I was disappointed that 2 hours of free drinks were given to all passengers when the first port of call was announced as cancelled; this was of zero benefit to me and my wife as we each had premium drinks packages.. 6th March 2017: Ship arrived in Cozumel for inspection. Going ashore in Mexico was never appealing to either of us, but we went around the port shops for around an hour before re-boarding the ship. We started to notice the general tiredness of the ship and I have a picture of the rusty state of the handrails at the rear of the ship, by the ocean restaurant on deck 10. The majority of people we met on board were absolutely friendly and not at all wary of our colour (white European) and, whilst the majority of the acts I came to see were very good, there were a few acts that came across as less than politically correct, appearing to be racially opposed to my wife and my presence on what was a celebration of black music; a celebration that Robert Bell, Peabo Bryson, The Commodores and Thelma Houston all managed to convey sensitively. 7th March 2017: Informed by the Captain that the ship’s propulsion problem was worse than he had hoped and that we would be staying in Cozumel until 9th March 2017 to get the issue sorted; the planned visit to Grand Bahama was therefore cancelled. The $500 compensation given, along with the return of our beach excursion fees, when the second port of call was cancelled does not go anywhere near the compensation I feel is warranted. How can a flat fee for all be equitable, when everybody paid different amounts for different standards of cabin? The free drinks and food are an insult when I paid so much for my cruise, inclusive of food, and an additional $1,000 plus for a premium drinks package for both myself and my wife. In addition, some people were openly abusing their drinks billing and I felt that I was subsidising this due to the lack of control of this practice; why should I be penalised for playing by the rules? 8th March 2017: Still alongside in Cozumel as the ship was still not fit for purpose. Now the Starvistalive compare tells us how lucky we are to be looked after so well and that the Captain was not prepared to bodge the ship up with tape to get us back, we were going to get a certified safety certificate to leave port from the U.S. Coastguard; IS THIS NOT THE BASIC MINIMUM I COULD REASONABLY EXPECT? When my wife queried the sensitivity of this flippant remark, the Starvistalive compare threatened to call security to have her removed from the auditorium; not a justified or appropriate response and I complained to the Starvistalive desk and the Celebrity Cruise desk at the earliest opportunity. 9th March 2017: Finally the ship leaves port in Mexico for 2 hours of sea trials. Still not fit for purpose and no guarantee of getting back to Florida. 10th March 2017: Ship travels at full speed back to Fort Lauderdale. Please tell me why we arrived back at Fort Lauderdale early (0430) and from a northerly direction? Please explain why the only channel on the TV not working for the last 24 hours of the cruise was the one showing the ship’s position? I questioned this on board and did not get a satisfactory answer; I also made it clear that I felt the ship was not fit for purpose for 5 of the 7 days. 11th March 2017: Arrive back at Everglades port at around 0430. So this begs the following questions, which I feel Starvistalive should be reasonably expected to answer to my satisfaction following Celebrity Cruises’ position of “deal with Starvistalive”: 1. What constitutes a cruise please? In my opinion this wasn’t a Caribbean cruise, it was a boat trip to Mexico; changing the itinerary is one thing, cancelling all port visits bar an extended one to fix the ship is not in the spirit of the terms and conditions. 2. If our safety was so important, the Captain should have returned to port as soon as the issue occurred instead of subjecting us to a torturous journey down to Cozumel? 3. Given that the ship was unserviceable for 5 days, I would expect 5/7th of my fare back (approx $5,500). Having said that, there were some positive elements (artists and food) so half of my money back would be a reasonable settlement. This would require a further refund of $3,000 to add to the $1,000 already paid to make up the $4,000 (50%). Why is Starvistalive refusing to correspond with me or answer any of my questions? Read Less
7 Helpful Votes
Sail Date: February 2017
We picked the cruise because it had better ports than a similar one on a newer/better ship. We assumed that the days at sea activities would keep us happy the two sea days on each side of the four ports of call. We were horribly wrong. ... Read More
We picked the cruise because it had better ports than a similar one on a newer/better ship. We assumed that the days at sea activities would keep us happy the two sea days on each side of the four ports of call. We were horribly wrong. On the plus side, the food was really good almost every day and we found something to enjoy at St. Kitts, St. Marteen, St. Thomas, and Puerto Rico. That's about where the good ends. We ate dinner once at the Tuscan premium steakhouse and it was fantastic. (always bargain for a deal - 2 for 1s were easy to be had). Embarkation was pretty smooth. We thought that since this took place over a winter break for schools in many parts of the country it would be kid friendly. It was not. I didn't ask but I'd say the average age here was at least 62. Our NCL cruise had an average age of 42. Service in the restaurant was generally very good but I would rate it as mediocre to bad everywhere else. For some reason the Maître d'hôtel insisted on seating people right next to each other even in an empty restaurant and some of the tables are literally 3 or 4 inches from each other - it's like eating at a community table. I had an issue with some maintenance guys ruining my morning and sent what I thought was a pleasant note to the Chief Engineer suggesting his teams who need to do work in a public space guests are already using simply say hello and share the duration of their assignment so the guest can make an informed decision. I got no response. The guest relations crew was mediocre - one guy was really good, one guy was really rude, everyone else seemed to be unhappy to be at work. Attendant was fine but nothing special. We missed the towel animals more than I thought we would - I guess it's an NCL thing. The ship experience itself was a major disappointment. In talking with some of the crew, this itinerary with back to back sea days is notorious for an ancient crowd. At 46, I was easily one of the youngest men on board. There are scooters and wheelchairs and walking canes everywhere. There may be 20-25 other kids besides mine (which is not altogether terrible as kids can be as spoiled or worse than these wealthy old people). The consequence is the ship's activities are very geared to really old people. The high points of their activities were things like a guy talking about the book he wrote 15 years ago on the best players in major league baseball history. He things Barry Bonds - a known repeat cheater - is number 1. Three of the four days at sea offered very little of interest to us. They don't even show movies in the theater - they do it on a fairly small rooftop terrace where there is enormous competition for seating with people who aren't even there for the movie. They use the theater during days at sea for bingo which is a shame because it's a nice venue. The last day at sea I literally got up at 6:30 to go claim a spot to see the movie Trolls at 1pm. To be clear, I am saying the best way I could think of to spend 6.5 hours of my last day of vacation on this ship was sitting in one spot waiting for a really average movie to start. Entertainment on the cruise was okay. Our only other family cruise on NCL had far better entertainment. They did have some live music around the ship that was pretty good - probably better than half their big evening shows. Cabin size was good but the people who say the staterooms/bathrooms need work are basically right. We did not fully appreciate the evening dress code well when we were packing. Our focus was on the two "formal/evening chic" nights but to eat at the main restaurant or see a show you actually still needed to be somewhat dressy every other night (long pants, nicer shirt). We made it work but with all the focus on their move to evening chic, it's easy to lose sight of Celebrity's desire to "honor this grand sailing tradition" of a dress code for dinner and the evening shows. Disembarkation was a disaster until you got to customs and immigration. Anyone with even a little experience in queue management would have found six our eight process improvements without trying very hard. The mandatory safety briefing was useless and long and will end up getting people killed if there was a real event (these things need to be realistic to provide any actual life safety value). The gym looked nice but it was like 100 degrees in there all the time. When I'm done with a vacation I like to ask, "If I had to do it again knowing what I know now, would I do it?" In this case the answer is 100% no. We gave Celebrity over $4k all told plus airfaire, dog boarding, etc. so all told we spent nearly $6 for the getaway and it was beyond a doubt the worst spent vacation money of our lives. Read Less
6 Helpful Votes
Sail Date: January 2017
This was my 3rd Smooth Jazz Cruise and it was by far THE WORST! This ship was just bad from beginning to end! Looked in the refrigerator in my room and found half eaten yogurt and utensils. Bathroom grout horrible...bed was really more ... Read More
This was my 3rd Smooth Jazz Cruise and it was by far THE WORST! This ship was just bad from beginning to end! Looked in the refrigerator in my room and found half eaten yogurt and utensils. Bathroom grout horrible...bed was really more of a "cot". Dust was under the frig and looked as if it had not been cleaned in quite a while. Food was bland, ALWAYS Luke warm to cold... room service was the same and wouldn't even bring a straw (that's not included in room service). Caution tape around pool area... staff seemed REALLY overworked and not very happy. Ship just not clean..... several guest got sick and were quarantined to their room. Will NEVER do another cruise on Celebrity! Everyone I chatted with was extremely disappointed. Main dining room was no better...and specialty restaurants are overpriced!!! To top it all off, both myself and my roommate b came sick 2 days before the cruise was over as well..... ship needs much better cleaning!!!! Read Less
7 Helpful Votes
Sail Date: January 2017
our 25th anniversary! we wanted to do it right so we spent about $2,300 dollars including airfare for 5 nights in a room with a window (not a balcony) so we were expecting awesomeness. NOT! i will start with the crew and captain. they ... Read More
our 25th anniversary! we wanted to do it right so we spent about $2,300 dollars including airfare for 5 nights in a room with a window (not a balcony) so we were expecting awesomeness. NOT! i will start with the crew and captain. they were awesome, so sweet, so genuine. other positives were the premium drink package. it is awesome!! vitamin water, red bulls, Evian water in giant bottles(although they ran out of big bottles by day 4), tons of beers and premium spirits! the clubs are beautiful but we did not have any luck with the music except for motown night. they have a "silent disco" which was weird. you wear headphones to hear the music so basically it works if you are drunk, other than that, it is stupid. there was some live music here and there and it was ok but honestly, it was "Marty & Bobbi Culp classically trained singers". (just google Will Ferrell's marty culp SNL skit) the bed was comfortable and the room was clean. the toilet never really worked and actually the entire floors toilets malfunctioned for a few hours. was pretty smelly and gross. room stewards with masks, etc. getting on and off at the ports was easy and quick. cant say that about the disembark. there is no "express" disembark. they say there is, but there is not! the entire ship gets off 2 elevators at a time! had to be out of the room at 7am. YES 7 AM! that sucked! there is very little entertainment. 2 bingo games in 5 days, one comedian and no comedy club. One show with 2 times every night consisting of singing. no costumes, no sets, nothing exceptional just plain and frankly boring!!!!!!!!!!!!!!!!! nothing you can not see at a local high school. the food! breakfast- not one item i ate was piping hot. items were cold or room temp. bread was stale and it got worse as the week went on. in contrast, the coffee which was mcdonald's hot, was so acidic, i visited the restroom 3 times in 1 hour that day. drank tea after that. lunch and dinner: hamburgers, turkey or veggie burgers by the pool or a buffet. the lunch and dinner buffet food is exactly the same every day. mediocre on day one and as the week went by, we noticed the food at the buffet tasted more and more like the food served days ago, because it was. they must never throw anything out. they just keep on adding to it. i had a stomach ache on day 4 and full blown by 5. i was not alone. you had to hold your nose as you walked through our hall. so was it something i ate or a bug? we will never know but i think it was something i ate. there is a homemade pizza place in the buffet at night. that was probably the freshest item we ever ate. ate twice in the big dining room. servers are awesome. food is boring and mass produced. nothing we ate was ever "Delicious". the desert tables were a joke. cake icing and the cake on every cake or cup cake had a stale crunch. cookies are cheap, mass produced and frankly not worth the calories. not one desert was "delicious". this cruise over priced! spoke with other mates who felt exactly the same! Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find a Celebrity Summit Cruise

Email me when prices drop