Sail Date: December 2018
This ship is being taken out of the waters in February for renovations and should have been taken out a year ago! Not only the condition of this ship was well below average with its horrible smells to the point of having to move lounge ... Read More
This ship is being taken out of the waters in February for renovations and should have been taken out a year ago! Not only the condition of this ship was well below average with its horrible smells to the point of having to move lounge chairs to higher deck because of bad smells to the below average food and service. All my pre-vacation preparations I did were not on record. By this I mean, setting up on line spending accounts to filling out food special needs and faxing information ahead of time to not having any prepaid transfer documents supposedly waiting for us at the airport. We were Concierge level which as part of that package we were supposed to receive priority boarding. Nobody was there. We walked on board to someone trying to sell us specialty dining (which we already reserved) and nobody else around to show us where to go. We were lost! Finally found someone to ask which way to go! This was my 9th cruise so it's not that I didn't know what to expect! The Concierge told us later in the week he was there until noon! Not acceptable! He was pretty much useless. Never met him until an issue arose with the photo department on Thursday evening. He did leave a message on our in-room phone on Wednesday evening describing possible excursions for Thursday our last day in a port! Wast of time! Cabin was old with worn carpet and nothing special. The balcony was dirty and in need of a paint job very badly! The overall dining was well below average for a cruise. The food was nothing special at all. Absolutely nothing exciting on the menu. We had the classic beverage package and there was 1 wine and 1 cocktail on the dinner menu within that package everything else we had to pay for. They obvioulsy want you to spend more for specialty dining which we did and the Tuscan Grille was exceptional! Q-sine was a disappointment as we had eaten at one on another cruise and had enjoyed it. Entertainment was below what we have come to enjoy on Celebrity Cruises with most singers struggling. Dancers were great! Service was average. Our Dining room steward was great! Our room steward was not helpful and had to ask for beach towels each day even though they were supposed to be provided to us. All shore excursions were as expected and we enjoyed them EXCEPT for the Volcanic mud baths in St. Lucia. DO NOT GO ON THIS EXCURSION. Everyone was complaining! IT was a 2-2.5 hour bus ride!! When arrived at the mud baths where we were supposed to "soak in the bubbly water" we were paraded in with about 100 of our closest friends!! over very rocky terrain and not allowed to wear water shoes of any kind. we were given buckets of sulfur mud with everyone reaching into buckets and smearing it on themselves while trying to stand on rocks. People were slipping and falling all around us. Marched us in and out as quickly as people could move and the whole experience was terrible! Not relaxing or soothing one bit! Every other excursion was great with Barbados being the most fun! A snorkel tour then the beach for the afternoon with great tour guides! Disembarkation was a nightmare as the dock workers in San Juan went on strike at midnight Friday. Celebrity staff had never experienced this before and were not prepared. We had to remain on board with our luggage which was fine, had to handle it ourselves. Rather have it with us. When we finally were told to leave ship, we were not allowed to leave the ship terminal due to picket lines they told us were too dangerous to cross. We stood in the terminal for over 3 hours with no direction from any Celebrity representative and there was a language barrier as well. We were told before leaving the ship to help some of the elderly if we could! (which everyone did) Nobody ever went through customs!! Never filled out any custom forms and that should be disturbing to everyone! I could go on but we did have a good time within our own group! You're in the beautiful Caribbean after all no matter how awful the ship was that brought you there!! Read Less
Sail Date: November 2018
I would neither recommend Celebrity Cruise Lines nor the Celebrity Summit to my fellow cruisers. Our cruise in January 2017 on the Celebrity Reflection is still our best cruise ever. But, as my wife and I have found, you have to go on the ... Read More
I would neither recommend Celebrity Cruise Lines nor the Celebrity Summit to my fellow cruisers. Our cruise in January 2017 on the Celebrity Reflection is still our best cruise ever. But, as my wife and I have found, you have to go on the newest ships to get the best food, the best service, the best entertainment, etc. When you go on an older ship, everything declines. Yes, that means that you will be paying more to get more on the newer ships. But, it ends up being worth it, since you get a much better experience. I am also guessing that the cruise lines put those staff starting with them on the older ships, with the more experienced and better crews getting to go to the newer ships. The cabin was definitely disappointing. The relatively thin mattress was on a metal slab, and that's it. So, pretty firm, with nowhere for the mattress to go. I have never encountered this before on any cruise ship. The only thing they could do was to put a padded top on the mattress, which made the bed okay, but that's it. It would have been a major issue if they didn't have this. I have heard that they are going to completely redo this when refurbishment happens in March 2019. But, I have no intention of spending more money on Celebrity to find out if the refurbishment was worth it. Otherwise, the point of having a balcony is to sit out there. But, we did little of that, because of the smell a majority of the time. It had the smell of old seawater. Nothing was done about it. Everything else about the stateroom was average. The food was okay, but that's it. Food in the main dining room was disappointing. Even the one "fancy" dinner with the filet mignon and lobster were below what you would get at Red Lobster. I really was taken aback at how the food was so far below the excellent fare we had on the Reflection. The service was fine, but again definitely not at the level of the Reflection. That went also for our room attendant, etc. We also got an errant charge on our bill that we had to go to the check in desk three times to work to get removed. That was stupid and other people were experiencing even worse than we were. The entertainment, such as it was, was mediocre, and nothing to write home about. Disappointing, once again, and definitely below what is offered on the Reflection. All of this would have been more "okay" if the ports had worked out better. But, the weather was a mix of clouds, for the most part. So, it wasn't worth it. To top it off, we both got sick. I developed ear problems that I am still dealing with. I was very careful with cleaning our stateroom, with using hand sanitizer throughout the cruise, and even using a napkin to handle the spoons, etc. at the buffet. But, it didn't matter. There must just be a lot of stuff going through the air. And, the air filtering, such as it is, wasn't going to prevent anything from getting into your system and making you sick. So, very disappointing. What had easily been our favorite cruise line has become our most suspect cruise line. Unless we are willing to spend a lot to go on their newest ship, I very much doubt we are going to cruise on Celebrity again. Read Less
1 Helpful Vote
Sail Date: July 2018
I traveled The Summit before and had a great time. The karaoke was great last year which was in the Rendezvouz everynight. Let's fast forward to 7/29/2018 on the third day I got an allergic reaction to some ingredient they used i ... Read More
I traveled The Summit before and had a great time. The karaoke was great last year which was in the Rendezvouz everynight. Let's fast forward to 7/29/2018 on the third day I got an allergic reaction to some ingredient they used i think in a cookie that was made. This happened to my brother in la and my Sister as well as another passenger i spoke with. It was a nightmare it was like 8 canker sores on each side of my tongue which made it very painfule to eat. Also, I endend up calling customer service at least 4 - 5 times before the cruise. They kept giving me perks and taking them away. When i got on the ship to change a perk to from wifi which i didn't need really back to my $300 onboard credit they wouldn't do it, It was a simple swith and I really don't see what the problem was nor did i get an explanation as to why they couldn't do it. Let's say that I traveled with 13 family members and spent thousands on this cruise 2x might I add an they couldn't make a simple change. The entertainment sucked this year! My sister and her husband got to enjoy the 3 Divas and it never showed again??!! The Karaoke happened once in the redezvouz lounge and never again, people kept showing up looking for it. Then we saw in the booklet "finale" What finale,you never posted anything leading up to it. The Rendezvouz was empty every night which I couldn't believe. By 12am there's nothing to do but go to sleep, the club had a maxiumum of 50 people in it unless Motown was happening. Other than that it was a dissapointment. Let's talk about the child like servings in the cosmopolitan for dinner especially if you ordered the chicken and the 6 bread baskets they kept putting on the table to fill you up with before dinner was served. Annnd I made reservations for 13 and when we got there we waited at least a 1/2 hour for our table. They were holding a table for people that never showed. Although they said they showed up everynight. I get that. Why then couldn't someone call them to see if they were coming or not?!! It was a simple phone call!! In order for me to ever cruise with you again, you would have to fix your portions for dinner in the Cosmopolitan restaurant and get your entertainment right. This ship is now good for Seniors and not knocking them, trust i'm almost there, however we do enjoy a bit of lively entertainment and fun. This cruise had none of that Read Less
3 Helpful Votes
Sail Date: June 2018
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats ... Read More
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats you fall into in the oceanview restaurant. So much is peeling and in poor condition that they even have folding chairs in the oceanview. Staff are pleasant but don't bother to try it o get a wine or beverage in the main dining room. You will grow old and then the server will accuse you of somehow cheating your beverage package if you order a wine and bottle of water. Price of water is ridiculous. Tours were ok but not great. Paid a fortune for the tattoo and were seated away from my spouse. No one seemed to care. One tour which promised 1.5 hours at leisure, leftlate, no reimbursement or even an appology. Food, other than qsine, was rather tasteless. Others are either complaining or have expressed disappointment if they are longer term celebrity customers. My last celebrity cruise. Read Less
1 Helpful Vote
Sail Date: June 2018
Our primary reason for selecting this cruise was that the ship would be overnight in Halifax for Canada Day and overnight in Boston for July 4th. Despite advertising this cruise and an "Independence Day Cruise" the ship failed to ... Read More
Our primary reason for selecting this cruise was that the ship would be overnight in Halifax for Canada Day and overnight in Boston for July 4th. Despite advertising this cruise and an "Independence Day Cruise" the ship failed to provide any way to see the Boston Pops and the big fireworks display other than to provide a public transportation map of how to get there. With so many people attending, getting back to the ship on our own was untenable. Further the shore excursions desk and particularly the customer service desk were borderline rude telling us that there was never any promise of making these events available. By the way, they did have a shuttle in Halifax. $36 for a 4 mile trip to see an 8 minute fireworks show. Unbelievable. The food in the dining room was the same old tired menu that we experienced on two other cruises this year and was definitely not executed as well. The buffet had very limited choices and the offerings were very often both cold and unappealing to the eye. In fact, most days, ~1/3 of the service stations in the buffet were empty. The cruise director and staff were way below expectations. Other than announcements and the evening showtime the cruise director was a ghost. There was virtually nothing to do after the last show, and they were downright disrespectful beyond belief to one of the contestant couples on the "wedding game".Except for the the comedians, the headliners and production shows were pretty good. (We were praying the cruise director would split his pants doing his little jig exiting the stage after the evening show.That would have been entertaining.) We did get excellent service from our room attendant and wait staff in the dining room. Our waiter did a pretty good job of steering us away from the unacceptable offerings at dinner. We've been on many Celebrity cruises and this was by far the worst. I'm pretty sure that absent finding an exceptional itinerary, we've sailed our last Millennium class ship and this ship in particular. Read Less
Sail Date: June 2018
Mostly verything was A1....excellent. No big complaints at all except noisy cabin (see below) and inadequate slow tendering at New Port..not enough boats used. People were enraged as they were missing pre booked private excursions. ... Read More
Mostly verything was A1....excellent. No big complaints at all except noisy cabin (see below) and inadequate slow tendering at New Port..not enough boats used. People were enraged as they were missing pre booked private excursions. Excuses were made about speed restrictions in the harbour as if this was something new ! More imagination required for excuses.by request. The food experience was excellent, maybe because we had just finished an MSC Sinfonia Africa cruise which was just terrible so the comparison restored my faith in cruise holidays. We did ask for a large shared table as we think engaging with other cruisers is part of the experience but the first night we were stuck on a table for 2 in a corner with nobody at all even beside us. Not good. We were moved to a large table. This turned out to be unoccupied with occasional transient diners joining us some nights. This was a disappointment. If you are going to be on your own it's better on a table for 2 than on a 'losers table' The on-board newspapers only arrived at 1000..a bit late. Celebrity prides itself on its wine list but at what a price ! Some average economic 'house wines' would suit the 'average' cruiser better and possibly create sales as we didn't buy any dinner wine at all at such a huge markup. The $15+ charge for an in-cabin movie is a rip off. Since our last Celebrity cruise the service charge has gone up from 15% to 18%, that's a 20%increase. More upselling. Read Less
1 Helpful Vote
Sail Date: May 2018
Where to start? Celebrity is only in the name. This cruise line is tired, and although you pay a pretty penny, they will be cutting corners wherever you expect your experience to have the least amount of resistance, then toss you by the ... Read More
Where to start? Celebrity is only in the name. This cruise line is tired, and although you pay a pretty penny, they will be cutting corners wherever you expect your experience to have the least amount of resistance, then toss you by the wayside if you aren't "dressed properly". Well I have news for you Celebrity- take a look at my photos and review. What a horrible experience for having to travel from CA. The MOST poor of this weekly trip was dining. So let's start there: Extremely poor dining hours. The dining room was shut down majority of the time we were on board for miscellaneous reasons. Including 3 days in a row for lunch and one day at sea. We thought we paid for these meals- not hamburgers and fries on the pool deck. The cruise line was cutting so many corners it was hard to keep track. Breakfast stopped at 9AM sharp- (really???) We missed the first 2 days of breakfast having no clue that it actually ended that early, and anther day as well due to the "mid-sea time change" I will explain later. DINING EXPERIENCE: We sent back meal after meal after meal every night for poor preparation, and bland taste. Most of the veggies served were not fresh, they were CLEARLY frozen. I'm not even a chef and I noticed that. This ship cuts every corner they can on the quality of food. I looked forward to lobster night- and I sent back 4 lobster plates for various reasons- overcooked, not served with actual melted butter, was bone cold, and or cooked so un-evenly on one plate it made me question if they were actually MICROWAVING the lobster... The first 2 came out to me covered in paprika- not steamed. I thought you would have to request it done the opposite way, not here. They served paprika laden first- so I sent it back and requested only steamed... unfortunately, we spent 2&1/2 hours sending back the plates to try to get it right, since they were under and over cooked, cold, and simply poor tasting. I looked forward to this meal all week. Look at the pictures for greater detail- the waiter actually gave me little tiny cups of butter instead of the melted butter I requested over 3 times to come out to me with the lobster. They obviously had a problem with giving sauces individually. This night should have been avoided completely. No reason a customer should have to send back 4 plates of meals that cost $40 retail per plate. One of the most odd things that was OBVIOUSLY DONE TO SAVE COST- was that every sauce you needed- whether that is a salad dressing, syrup for your french toast or butter as stated above, they would never serve you a little serving of your own. They would go around to each table and have the waiters drip in by spoon onto your plate, instead of you having a portion for yourself and to yourself. It seemed unsanitary to me, and I'm vehemently opposed to this kind of action by the cruise line to save on simple things like dipping sauces etc, when it's customary in America to receive personal dipping portions in sanitary cups. There's no telling how many people were served by the same spoon- that's nasty. Also, the salad dressings were poor. They didn't tell you they were yogurt based, but when I compared all of them together on a plate, they smelled and tasted very similar to each other- having more of a yogurt flavor than a cream flavor. Dining Room Attire: Again, the dining room became a nuisance when they literally didn’t allow me into the dining room 2 times because I was not in the proper “attire” assigned for the night. Well excuse me for being in BERMUDA traveling all day, tired and just wanting a meal. Nope- EVERY NIGHT in port was a dress up night, and none of it was casual or voluntary. Again, if you are turning away customers that purchased a meal there because of how I dressed- are you really concerned about how I look or concerned you may save on the few meals not getting sent back or ordered because you’re hoping I just go to the buffet? Many people were turned down to eat because of attire, and it was rediculous. Not to mention, if you're going to turn me down because of how I dressed (T-shirt and shorts...I thought that's how all vacations were), then why were the menus and seating arrangements so poorly kept up? See my photos. My menu practically fell apart in my hands. The seats were so worn it was obvious. Don't turn me down Celebrity, if your ship isn't in such "Celebrity" state you claim... TIME on the ship: Also- the ship changed time MID TRAVEL IN THE MIDDLE OF THE OCEAN. We all knew this would happen from announcements, but magically, none of our phones updated when they decided to change it- so yet AGAIN for the 3rd time in a row, I missed breakfast because we all got there an hour too late...WAIT- it showed 8:50AM on my phone since we were not in port- so again, why didn’t we simply change the time when we were in port? I say it was for the mere fact of saving on dining dollars. Practically the WHOLE SHIP missed the time change not realizing the only clock on board was on their old rickety phones in their room barely readable since it was so dim. And that day, everyone had to eat breakfast in the buffet- which created an absolute MESS for us to find a seat and eat comfortably. I have never in my lifetime thought I would pay $1K per person to miss at least 5 meals WHILE I WAS ON BOARD THE SHIP for absolutely no good reason at all. It was completely rigged. Also, I’m no chef, but I can tell you the majority of food they use were not fresh, they were frozen and it tastes like it. All soups were watered down- I so surprised I didn’t have more than 1 spoonful of the soups because they were so terrible. Also, they prepared almost all heavy meat plates every night but without the American chefs to cook or prepare them correctly! Almost no Italian inspired cuisine either, I was very sad that no pastas or Alfredo were prepared ALL WEEK. If this all wasn’t enough, one more thing bothered me- the times of bars and other things were shut down at odd times. Buffet: The cruise line cuts money wherever possible. The “late night food” for the buffet ONLY has literally has 2-3 types of food and the majority of the buffet shut down after 11:30pm for “preparation and cleaning”- all the while the boat continued to serve drinks, and no food was served after 12:30am- except in room service. This includes shutting down all but one drink station in the very large buffet- so you are stuck walking around the entire buffet to just get a drink of water since the stations are SHUT OFF literally! Also, with the buffet closed after 12:30am, your only choice is room service...This is particularly an issue if your wife is sleeping, you order something, and they CALL YOU ON THE PHONE TO CONFIRM THE ORDER AT 3AM...Woke my wife up, and all I wanted was pizza. Disembark: The worst night of my life was this one. The ship literally stops thinking you are on board, needing to sleep for the night or still need any service. The buffet was closed before anyone was stopping the drinking train, and by the time I got to bed at 12, I was woken up on deck 3 by the luggage getting TOSSSED AROUND either above or below. The noise was so unbearable it shook our cabin past 1AM and I had to say something. Then it conveniently picked back up at 4AM waking me from a dead sleep again- the front desk and the manager on duty acted as if they had NO IDEA what I was talking about- really? The bangs and crashes below deck- that’s why I can’t sleep. So I received ZERO sleep the last night, and if it wasn’t enough, breakfast stopped serving an HOUR EARLIER AT 8AM sharp the next day! Again, what is with the hours?! I then proceeded to wait for 45 minutes for our breakfast that day, and they had to remake my meal- yet AGAIN!!! This is crazy. Little did I know I had a sleepless night, and yet a 24 hour commute home. I didn't get home in my bed until 2AM that night, and that's after 3 hours being gained.... Weird Hours: The casino opened at 9PM in port- but then shut down at 1:30am unexpectedly when I was having a great time. The bar I liked to go to was shut down until 5PM on port days, again- why? Just because I got in from our expedition at 3PM shouldn’t mean I have to wait till 5 to get the beer I like. Absolutely nothing was predictable with the hours of services on board or the dining. Entertainment: The entertainment was scarce- great comedians but only 2 or 3 times for just an hour each. The rest is casino or random other events. If you're an art collector, they would love to have you on-board. The Art consumed the regular walkways as if they were pawning it off on everyone. Don’t waste your money. Celebrity is an old washed up brand, saving money literally wherever it can, and charges exorbitant prices for services they simply don’t offer. Only people with low expectations actually think this food was good. I cook regular and often at home and I can tell you I regularly could out do or prepare these meals better than the chefs they have here. Poor experience for an amazing destination. Read Less
Sail Date: April 2018
Greetings, One and All. By my guesstimate, this was my 12th cruise, though my first repositioning sailing. In total transparency... I readily admit it's been ten years since my last one...also on the Summit where I had 3 adjoining, ... Read More
Greetings, One and All. By my guesstimate, this was my 12th cruise, though my first repositioning sailing. In total transparency... I readily admit it's been ten years since my last one...also on the Summit where I had 3 adjoining, balcony rooms... Kids and Godparents necessitated that togetherness. That being said, you know it's a bad omen when you show up at the cruise terminal four hours prior to departure and there's no one remotely in the vicinity to check your mountain of luggage (not all mine, mostly hers). However, we were efficiently prodded and pushed from one check point to the next (like cattle on the way to slaughter) with no one individual breathing my air, able to answer the oft repeated question, "where do we check our luggage?" It was only after we stumbled headlong into the ship with bags in tow, did I realize the all-important question would never be answered. Moving over a hundred fifty pounds of luggage up numerous elevators, and down multiple hallways made me grateful this "fat boy" works out five days a week. Evidently, the Aqua Class, to my chagrin, is in name only... most likely to insure a specific room selection, not necessarily VIP ingress and egress, per the (Aqua Class perks in Celebrity's description.) I started calling guest relations on day one to voice my displeasure and finally got a response on day four. Seems because we were there at 4:30 P.M., we fell headlong through the crevasses and cracks. Guessing we should have been there at high noon taking advantage of another Aqua Class Perk, the VIP lounge, that never crossed our path through the cattle chute. Not an acceptable answer, I'm sorry. But, moving ahead to day six, I started calling to confirm an expedited exit on Sunday to catch a noon flight out of Laguardia. It took until day eight to firm that up. I understand, I'm a small fish in a big pond, but since I'm a published author and blogger...I do come with an outlet of my opinion. In the midst of that conversation, live and in person I might add, I'd given up on a prompt return call, I asked for credit on the welcoming bottle of champagne I failed to receive the first night (too tired from the luggage fiasco...no doubt) to apply toward a bottle of red wine for a 1:00P.M. $50.00 brunch in the Tuscan Grill. Seems that wasn't possible, (the champagne was complimentary) but because they could, Guest Relations would send a bottle immediately to my room, 9:00 AM by my watch. Well, Boy Howdy...A bottle of Pinot Noir miraculously appeared in our stateroom sometime after 2:00 PM or by estimate..."long after our delicious brunch had come and gone." Select Dining is a misnomer in Aqua Class. It's spelled J O K E. Don't believe you can eat in the main dining room when you want and where you want, as well as, Blu. It doesn't happen or if it does, I'll truly never know. Multiple attempts to eat with the regular folks, fell on deaf ears. Finally, my wonderful cabin steward took matters into his own hands, and within thirty minutes, the maitre d, whose name I'll withhold, left a message and even followed up with a return call, offering to make it right. Sadly, by then, the second to last day of our cruise, we were over making it right. Heck...we even contemplated jumping ship in Bermuda, hanging around a day or two and flying home. But, thanks to the cajoling of a Beautiful, Jewish Lady from Jersey, we stuck it out. She was definitely a delight to be around and was most confident our trip would get better. If it didn't...well we could always ask for a discount on our next cruise. Really...I'm thinking Viking River Cruise. Ya think Celebrity would help us out on that one? The Food.........God Help Us All. Only today, did I receive a survey from Celebrity wanting to know if I enjoyed the "movable feast cruise." Better still, did I know it was billed as a movable feast cruise? Seriously, you ask me that one day removed from the ship? There was no inkling of that ultimate, dining experience anywhere....at anytime...ever. Best kept secret on the Summit... Best kept secret on Celebrity...you betcha, betcha, betcha. But I regress...By day three, I quickly realized all the food tastes the same...it's just reconfigured in many, creative ways. By day five...other than the specialty restaurants, we were over... eating...seriously. My palate couldn't be coaxed, prodded or diluted with alcohol to eat another bite in their primary restaurants. In days of old, I remember the food we savored in Celebrity's specialty restaurants, Q Sine and Tuscan Grill, were standard fare. Sadly, those delectable creations at every meal are now... only faded, fond memories of 'the good ole days." The good news is after three days, you may actually you start to lose weight. I surely did. Games of chance...better odds and fonder memories from submarine races. Bingo was a major waste of time. $50.00 bought you six cards...their payout by my calculations...less than 20%. Jackpots on previous cruises were $500.00 to $1200.00 I know for a fact...because we won numerous times those exact amounts. The antiquated Casino and gruff Eastern European pit bosses and managers we chose to avoid. Hats off to the Filipino's who did their best to smooth over the rudeness. The Spa... They've graciously attempted to put Dolly Parton in a training bra on the Summit. The spacious pictures of the magnificent spa that ultimately sold my significant other on Aqua Class was nowhere to be found. What we did find was a very aromatic, claustrophobic room with a few chambers, no windows and little, to no guests. Seems the pictures used in Celebrity's description came from a newer, larger ship...most definitely...not the Summit. Now....there were some positives...I'll give you that. We liked snagging a cabana on deck twelve, the rooftop terrace early in the morning. My sweetheart could embrace the sun and I could...well... hide from it. Ah...togetherness. We found the numerous entertainment venues to be professional and rewarding. The shopping diverse...the inventory a little too rich for me...except on the last cruise day. Our cabin steward, Alfredo, was attentive and efficient, truly a joy to be around. The room was spacious...the open balcony...to die for. Donovan, a roving Jamaican DJ / Waiter, made each morning at the Ocean View Cafe, memorable. The adage, joy comes in the morning, surely is exemplified in him. Bermuda....breath taking. I'd suggest you take the ferry to Hamilton and rent a scooter or a little electric car for a day or two. Roam the island at your leisure, embrace the people...the beaches...the atmosphere. Allow them to embrace you back...They most certainly will. If you've survived driving erratically on the "wrong side of the road," (don't say that above earshot) you should make your way to St. George and fall in love with Bermuda again. Turn in your transport there and ferry back to the ship. I could go on...and on. But, I won't. Along the roads of life, there are potholes...some negotiable, some not. Best to be informed as much as possible. Even then, it's still a crap shoot. Bring along your diving gear... to experience Aqua Class in its truest form...Underwater, no less. I honestly wished we did. Read Less
Sail Date: April 2018
We chose this particular cruise because of the itinerary. It was our first (and last) one with Celebrity. We thought embarkation went smooth until I found out that they lost my luggage from the time I handed it over to them. All the ... Read More
We chose this particular cruise because of the itinerary. It was our first (and last) one with Celebrity. We thought embarkation went smooth until I found out that they lost my luggage from the time I handed it over to them. All the others in our travel party received their luggage within a couple hours. I checked with our cabin steward after about 4 hours and he said he would check on it. He came back to tell me that they were still delivering luggage but that will be done shortly, maybe 30 min) and that it must be one of those. I called down to Guest Services an hour later to ask them if it may have been been held by security or something like that. They said that Security didn't have it and that maybe it was misplaced because the tags had been knocked off of it. Over the next 3 hours I dealt with Guest Services and our steward who had both informed me that the luggage was lost but they would do their best to locate it and have it delivered. We attended the ship's emergency drill before departure with me still not having any luggage. After the drill I went directly to Guest Services where I was informed that our steward had found the luggage during the drill and that it was delivered to our cabin. They apologized again for losing the luggage and any inconvenience. The luggage was at the cabin when I arrived. Shortly after I received a call from Guest Services to confirm that I had received my luggage. I confirmed and the person on the phone said that they were still delivering luggage so this was normal. I asked why both Guest Services and our steward had informed me that it was lost and the agent stammered and hung up quickly. At this point we decided to unpack some and relax. We noticed that our cabin had a strong urine smell and that the more time you spent in the cabin that it seemed stronger. Caught our steward first thing in the morning and let him know about the smell and he treated the carpet with some chemicals. We then had a chemical smell for a full day which did subside. The smells were gone for about 3 days but them started to come back. Our next issue was finding out that the grout in the shower was cracked and water would run under the threshold and onto the washroom floor when we showered. We mentioned it to the steward and he promptly arranged to have maintenance guys come and replace parts of the shower floor. However, means that you have no access to your cabin for about 3 hours and can't use your shower for at least 5 hours. The next issue was with the toilet. The flush button stopped functioning. The steward quickly called maintenance but you only find out that something like this doesn't work when you really need it... Out toilet was out of commission for a couple hours. We were in a mid-ship balcony cabin. As our first day was a sea day we went out onto the balcony to enjoy the ocean and the view. There was an odd smell that took me a couple days to figure out. All of the mid-ship balcony cabins are set back the width of the life boats. We were on deck 6 and our direct view was the top of the lifeboats, which is where the smell was coming from. The stronger the breeze the less smell. In ports the balcony was basically unusable for the smell. We also had an issue with the phone in cabin. The voicemail light would come on and there were no messages and it wouldn't clear the light. That light is bright enough to make the whole cabin flash. This went on the entire cruise, so when we wanted to sleep I had to pile clothing over top of the phone. Very minor inconvenience...however, when added to the rest, it annoys even more. The food throughout the entire cruise was about as bland and uncooked as I have ever had (and I spent 20 yrs in the Army). They served severely under cooked turkey, raw and bloody pork roast, and some very questionable other meals. I lost almost 5 pounds on the cruise because the meals were that poor. My previous cruise with NCL I gained 6 pounds, just a comparison. We found many of the decks had random bad odors in the corridors and our overall impression of the ship was that it really needs a lot of work. I'm not sure who this cruise was designed for, but closing the pools, hot tubs, and upper deck bars before 9pm was really not enjoyable. The final straw for me that made me lodge complaints on the ship and actually commit to writing a review was the cancellation of my shore excursion for the final port. I received a voicemail from Guest Services that the excursion had to be cancelled because of personal issues for that company. Now, I have no issues with this part and fully understand that there may be issues. My problem arose when I went to the Shore Excursion desk to book a new excursion and the agent told me that my original one had to be cancelled due to lack of participation. I asked them to confirm the reason for cancelling and explained about the voicemail I had received. That agent apologized as they were always supposed to be honest with guests. he said he was going to address this with one of their managers. After the final port visit I stopped in to Guest Services and asked if they had anything about what happened noted. They had not. So I explained most things to them and got a bunch of apologies and a promise that they would address it immediately. I received a call a couple hours later that they were going to generate some future cruise credit certificates for us in hopes of us giving them another chance. We paid about 30% more for this cruise that our previous ones. This is because Celebrity is supposed to be a classier line. It was NOT worth the money. Read Less
2 Helpful Votes
Sail Date: April 2018
I chose this cruise because of the fact my tour group was interested in gathering with like minded people. I couldn't believe the odor on this ship (smelled like urine and a stale ashtray!) The ship stunk! The food was terrible ... Read More
I chose this cruise because of the fact my tour group was interested in gathering with like minded people. I couldn't believe the odor on this ship (smelled like urine and a stale ashtray!) The ship stunk! The food was terrible and disorganized especially in the ocean view cafe. Nothing was where is should be, nothing made sense. Hamburgers and hotdogs outside were cold and laying in tins, nothing freshly made. Cold french fries anyone. Staff members could be seen talking amongst themselves. Horrendous. Officers barging in front of guests to get there own food! Horrendous. No eye contact save a few staff members. Ugh! No towel animals, no umbrellas in drinks, drink and wine menus obsolete. "Sommelier" bringing to the table crappy wine and turning the label away from passengers (we had the drink package so I think he didnt care), when asked for another wine, more of the same. Ugh again. The food in the dining room had minuscule and insulting small amounts on the plate. Tbs. of mashed potatoes etc.. the escargot was cut into 4ths and put into this dishes with holes, and very chewy and overcooked. The french onion soup was thick broth, salty, tasted like it came out of a can with a blob of cheese that was dark brown and overcooked. I hear they are renovating this year but who cares. Are they renovating the horrible food, horrible service, the attitudes of the staff I don't think so. There is so much wrong with this line that its too much to list. You don't feel like your on vacation. When I got on board I "schlept" my own bags, was not greeted or shown my room or offered a drink! Horrible Horrible. I also hope you like caribbean stews every day, and you really have to search that cafe for the food you like. Every day salty ham, turkey and american cheese ugh. Never again. Dont do it. The suite people said they had filthy mattresses and all the amenities that were supposed to be with those classes they didnt get and when questioned they were told they did away with it. One woman took a picture of what she was supposed to get on a flyer handed to her by her cabin steward only to be removed by a man banging on her door to retrieve it back with an oops! She photographed it instead!! So it was apparent in all cabins, that service, quality, food, and attitude was just horrendous! Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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