7 Helpful Votes
Sail Date: January 2019
Great price - good value for the number of days. Every crewmember seemed to want to give the best service. Our room steward was excellent. He couldn't do enough to please us, and was very personable. There were too many ports. ... Read More
Great price - good value for the number of days. Every crewmember seemed to want to give the best service. Our room steward was excellent. He couldn't do enough to please us, and was very personable. There were too many ports. We would have liked to have had more sea days. We were disappointed that there were no guest speakers and theme. As for the food, we found that it concentrated too much on just one particular ethnicity. Other cultures were featured in the buffet, but just once each. As well, there was too much emphasis on pork in the dining room and buffet. Anytime dining was allocated to deck 4 as so many people now choose it, and that deck could accommodate the number. However, the noise level, especially in the centre part was so high that it made dining not enjoyable. We asked to be seated in a quieter area, and were, but had an extremely long wait on some nights. Read Less
5 Helpful Votes
Sail Date: January 2019
Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our ... Read More
Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our favorite cruise line. Although we enjoyed the cruise, I have to say it does not fully met our expectations. The itinerary was interesting, the islands are beautiful but very poor, i would have expected that they benefit much more from all the Cruise ship tourists coming over the year. We knew upfront that the summit is an older ship and will undergo a major overhaul shortly after our cruise. Anyhow, we recently have been on the Millennium just as well short before going into dry-dock. The overall appearance of the Millennium was nicer, cleaner and better maintained than our impression from the Summit. Food (we mainly went to the main restaurant for the fixed seating) was good quality, although we do have the feeling that the overall quality of food on Celebrity shipps is slightly getting down. Disappointing was the variety of food, menu was pretty much the same as during our last cruise on Millenium last October. That combined with a not extensive selection each given evening does not support the feeling of getting your money worth. Instead with all „special events“ being promoted by the staff you get the feeling that the cruise line wants you to pay additionally if you like good quality. We went on several days to the spa cafe for breakfast or lunch, they have nice small (and more or less healthy) food, however it is disappointing that the menu seems to never change, so after some day you had everything and it becomes boring. Service in the main restaurant was as good as always. Staff is very friendly, attentive and professional. However, the Sommelier concept (which we love as ware wine lovers) does not work anymore, if the the Sommelier has to many table to serve. How can a Sommelier advise you if he is mostly in a rush? He still did his best and we got nice wines to drink. But here as well as for the food, wine menu could need more changes from one cruise to the other. Positively we noted that the beer selection increased and they had a decent number of different beers on board. Beside the good service in the main restaurant we noted that service level in the Cafe al Bacio and in some bars was not as good as used from Celebrity. In the bars we had the feeling of a lack of staff, in Cafe al Bacio staff was there but not really attentive and not always as friendly as we are used to from former Celebrity cruises. For the stateroom, we had the impression that the staff has to less time for each stateroom to keep it in real good shape. They probably increased the number of staterooms each person has to look after. We booked three excursions with Celebrity and two on our own. We liked the fact that the groups were not as big as on other cruises, however that is most likely just based on the fact that the busses on the islands are smaller (and older). Especially as the busses are older and not that comfortable is was disappointing, that on the cruise line excursions this busses were pretty full packed, where the privately book tours left some seats empty to make it a little bit more comfortable. And if you now expect that those privately book tours have been more expensive, just the opposite is true. Cruise line charges more for less comfort. Overall: I still like Celebrity, staff is (mostly) very friendly and attentive, although the cruise line have to make sure that there is enough staff available. We very much liked the room service, which comes (except for a short blackout period during the night) free of charge and we enjoyed having breakfast in the room, although the selection in balcony class was not that extensive. However it was sufficient for a short breakfast before going on excursions. We like the ample room in the public areas, we never had the feeling the ship is too crowded and we alsways found a quiet place to sit and relax. However, we don’t like that we get the impression of a continuing lowering of quality and a continuing increase of „add-ons“ sold for „a fee“ (which is mostly much more than justified by the added quality. I know that’s not only true for Celebrity and maybe not only for cruise-lines too. Seems that companies try to reduce more and more the base fares to attract customers which then find out that they have to pay more and more additionally to get the service which was advertised and which they thought they have bought. I hope that will change back to a fair and transparent pricing. Customers may be sometimes not really clever but on general not as dump as marketing specialists believe, especially not those with enough money to pay for quality. Read Less
4 Helpful Votes
Sail Date: January 2019
About us: My husband and I generally cruise once a year for 12-14 days. We’ve been on about 10 cruises. We are in our early 60’s. We don’t do water sports, drink or gamble so cannot comment on anything related to these activities. ... Read More
About us: My husband and I generally cruise once a year for 12-14 days. We’ve been on about 10 cruises. We are in our early 60’s. We don’t do water sports, drink or gamble so cannot comment on anything related to these activities. No, this is not due to religious beliefs. We’re just boring. Most Celebrity guests are 50 plus. The longer the cruise, the older the crowd. We left port a day late due to ship issues. That meant we lost a day in Aruba. I personally was just happy the ship did not break down in the middle of the ocean. The itinerary was changed numerous times, once before the actual cruise. We wouldn’t have known about this first change if our friends’ travel agent had not informed them. MUSTER STATION Our group had to stand the entire time - in lines, no less. Short people could not see the demonstrations. It was ridiculous and useless. Thank goodness we didn’t need to evacuate the ship. We would not have been prepared. THE SHIP This cruise ship is going to be refurbished. There is an outdoor movie theatre that plays movies all day but it’s unsheltered on the top deck and frequently windy. Rumour has it Summit is removing the library and replacing it with inside rooms. I think that would be a real shame. The library always had people in it, even though 80% of the books were missing. Greed to the detriment of people’s enjoyment is not a good thing. The library is a “must have” for me as my husband goes to bed early and I read in the library. I hope they brighten the ship up with a Caribbean colour scheme. Tones of brown is a colour scheme for a hotel, not a cruise ship. (Years ago I was on RC's Adventure of the Seas and it was the most beautiful ship I have been on - vibrant yellow-golds and blues with mosaics everywhere. It was refurbished afterwards. I hope they kept the colour scheme.) They also need WAY more lounge chairs on deck 4. You have a ship of 3,000+ people and less than 15 chairs on each side of Deck 4. THE FOOD We ate in the anytime dining room and Oceanview Cafe. We did not go to any specialty restaurants. I liked most of the food in the Oceanview. Some of the meals in the dining room were wonderful. Some were not. The chocolate desserts were TERRIBLE. I am a chocoholic and did not eat more than a bite of any chocolate cake because they were bitter. What a disappointment after the awesome desserts on Celebrity Silhouette. Note: We like the freedom of anytime dining. You get to choose when you eat. You get to sit with different people every evening versus the same people for the whole cruise. And you have the freedom to eat with new friends you meet on the ship. I bought the basic soda package. I was pressured to up-grade it repeatedly but didn’t cave in. They were frequently out of club soda but servers (one with persuasion) gave me Perrier instead. STAFF Most of the staff were very friendly. Our waiter, Wi, was fabulous. Our housekeeper, Yolanda, kept our room neat and tidy. Donovan was wasted as the hand sanitizer guy. He was wonderfully entertaining while encouraging people to clean their hands. He should have been at the ice cream station. They really needed someone upbeat, who loved their job, in that position. The person who works there is the first person you see entering the Oceanview Cafe. That person sets the tone, and needs to be friendly and welcoming. STORES ON THE SHIP I personally would like more variety, not just clothes, jewellery, etc. A variety store with paperbacks, magazines, etc. would be a welcome addition. I prefer to spend my money at individually owned shops and kiosks on the islands to support the islanders. INTERNET This is a total rip-off. Save your money and use the internet at the ports. Most places have free internet if you buy something; even a soda will do. SHOWS IN THE THEATRE The entertainment was hit or miss. Pete Matthews was a hilarious juggler. I give him an 11/10. Chad Chesmark was billed as a magician, but he was mainly a comedian. I give him an 7.5/10. Uptown was an amazing band that got the audience really involved, a 10/10. “All McCartney Live” was a great show as well, 9/10. My husband saw Jeff Nease. I had a bad cough so I didn’t go. He gives him a 7/10. We did not enjoy the ship’s singers and dancers and only went to one show in its entirety, but the ship’s orchestra was excellent. The remaining performers were a 6/10 in my opinion. While wandering the ship I’d come across some good bands playing in a various venues. And there were a few Karaoke singers that could have gone professional. SHIP SEA DAYS I was not impressed with the Cruise Director, Rick. Activities on the ship were few and far between. I cannot understand why they do not take advantage of all the knowledge of their guests, many of whom could give lectures on interesting experiences, jobs, hobbies, etc. They could have a sign up sheet and designate a small venue for that purpose. The ship could state these speakers are unvetted so they are not responsible for the content of the lectures. If you don’t like it, you can leave. There were no craft activities, educational or hobby courses; just lectures about the islands, shopping or ship amenities to my knowledge. ISLANDS Regarding the following comments about shopping: I rarely spend more than $50 on any one item anywhere. So when I comment on shopping I am not referring to the abundant expensive chain jewellery stores that are everywhere. My husband and I generally just walk around the islands as we’ve taken tours already. We love SAN JUAN. The forts are fascinating. (If you only have time for one, do the bigger one.) The shopping is great. There are lots of restaurants. (We love a locals’ restaurant called Cafe Manolin at 251 San Justo. It is about a block away from my favourite store that has local jewellery, art and gifts called Puerto Rican Art and Crafts at 204 Fortaleza St.) Note: Next time our return flight leaves late, I will book an excursion with the ship that tours San Juan and then goes to the airport. Sitting in the airport all day was a waste of a lovely day. BONAIRE has lots of shops and great beaches. There is a store that sells local jewellery called Elements. (Bonaire is tiny so you can find it.) ARUBA also has great beaches. (No, I can’t be specific because we don’t go to them.) If you try to take the tram you must stay at the front near the tracks because there’s NO formal line and people crowd in front of you to get on the tram. We missed two trams and gave up. We took a tour on CURACAO with one of the many tour guides vying for our business. (As long as you take a tour that gets you back well before the ship leaves you should be fine with an island tour company. Some of our best tours have been non-ship excursions.) Curacao has the oldest synagogue in the Western Hemisphere. It has a dirt floor and is quite interesting. If you like history, it’s a must see. You can walk there from the ship. Curacoa also has a long bridge that rotates, which is quite neat. All the Dutch islands are lovely and, compared to other Caribbean islands, well-to-do. They are safe so you can have an enjoyable day just walking around the town. ST. CROIX basically has nothing but a beach right by the ship. There are a few kiosks. You can take an island bus to Frederiksted (which is a bigger city) for next to nothing or pay a lot more for a taxi. The taxi drivers lied to us about the bus and said it didn’t go there. Ask a local for bus information. We did not end up going to Frederiksted. I’m a children’s author and did an author visit at a local school instead. ANTIGUA’s infrastructure is very poorly maintained. It does have a new library with free wi-fi. There is also an impressive Anglican church under reconstruction with centuries old graves, and a museum of the island’s history, all within walking distance from the ship. However, if you have mobility issues note that the sidewalks are horrible. In ST. KITTS we took a private tour with Quincy. He was a really good tour guide. We have taken two previous tours with Beulah Mills (www.tourstkittsandnevis.com) without pre-booking. She was not working the day we were in St. Kitts. She is awesome. St. Kitts is a very poor island. Do NOT take a picture with the monkeys as they are stolen from the wild and do not appear to be well treated. ST. THOMAS is my favourite island because of the shops. My favourite store sells adorable hand-painted outfits that I buy for my grandchildren. (Sorry, I can’t remember the store’s name but it’s on a street with no traffic. There’s a bench in front of it.) My husband liked the historical ambience of PONCE. I was not feeling well and did not get off the ship so I can’t give an opinion. PLEASE ENSURE ANY EXCURSIONS YOU TAKE ARE ANIMAL FRIENDLY AND DO NOT SUPPORT CAPTURING ANIMALS FROM THE WILD. Read Less
5 Helpful Votes
Sail Date: January 2019
We have done Southern Caribbean cruises several times, but chose this 12-day cruise because of the stops in the Dutch Antilles (the "ABCs" -- Aruba, Bonaire, Cuacao), which we have never visited before. There was also a stop in ... Read More
We have done Southern Caribbean cruises several times, but chose this 12-day cruise because of the stops in the Dutch Antilles (the "ABCs" -- Aruba, Bonaire, Cuacao), which we have never visited before. There was also a stop in the Puerto Rican city of Ponce, which again, was new for us. We are familiar with the Summit, having sailed a back-to-back some years ago on a very memorable and enjoyable cruise. First issue happened before the ship even left -- the original itinerary called for us to visit some of the Leeward Islands (St. Thomas, St Croix, Antigua, St Kitts), then visit the ABCs. Two weeks before sailaway, this got flipped around so that we would visit the ABCs first, then the Leewards. We found out because we received an email from a private tour operator we had booked on St Kitts confirming that he had rescheduled our tour for the new date of arrival. Then we read about the change on our CC roll call board. Eventually with some prodding, our TA finally passed on the official news to us. However, several people we met on the cruise who had booked directly with Celebrity had never received word of the change, and only found out once they boarded. We arrived at the cruise port at 11:15 am, were ushered into the entry hall right away, and were on-board by 11:45 am. As we remembered from our last cruise with Celebrity, we were greeted with a glass of champagne. Our cabins were ready by 1 pm, and our suitcases arrived not too long after that. Overall, Summit looked very dated -- beige and dark brown seemed to be the predominant palette -- but the ship is scheduled for a major drydock refit less than a month after our cruise, so we're sure the decor will be modernized and in fact the elevator retrofits began overnight during our cruise. A stateroom overhaul is needed because some closet drawers and doors were difficult to close. In the bathroom, the sink had small cracks, the tap dripped, and the mirrors were tarnished. And in an age where we carry more and more rechargeable devices, there were only two AC outlets in the entire room. TV service on the small flatscreen was primitive, with only a few basic channels. However, our steward, who always seemed to be available and cheerful, ensured the stateroom was always spotless. Before we even departed we were informed there was a problem with the propulsion/navigation system. This kept us in San Juan 24 hours longer than planned, but the captain was very good about keeping us up-to-date on the problem. This affected our itinerary again, since we now had one less day of cruising than planned. We had been scheduled to stay in Aruba two days -- this was shortened to one day, but the sailaway from Aruba was extended until midnight for those that had planned evening activities on the island. Each passenger was given $100 on-board credit as compensation for the delay. This credit could be used for things like beverages, excursions, shop purchases, specialty dining, spa treatments and final gratuities, but was non-refundable -- if you didn't spend it all, you didn't get any left-over balance at the end of the cruise. From that point on, the cruise went as planned. Some comments about the ship. Dining was the big surprise. When we sailed on Summit several years ago, dining was the highlight, a cut above other cruise lines, both in terms of food and of service. This time, the appies were sometimes disappointing to occasionally okay. The mains were usually okay, sometimes very good. The desserts were a disappointment. But it was the service that was the big surprise. Or perhaps to be more accurate, the length of time for service was the big surprise. The waiter and assistant waiter were friendly, attentive and helpful. But the wait times were extraordinarily long. This is our 8th cruise, and we have never experienced anything like this before. Often once we finished a course, our plates would sit in front of us for 15-20 minutes, and then there would be another long wait for the next course to arrive. Then a long wait to order dessert, then another long wait for dessert to arrive. Our cruising experience has been that dinner usually takes about 90-100 minutes, a leisurely meal that still left us lots of time to get to the theatre for the evening's entertainment. Not this time -- we always either had to leave the table without dessert to get to the show on time, or wait for dessert and arrive late. For example, one night we sat down at 6:30 pm expecting to easily make the 9 p.m. show. But by 8:50 we still hadn't even ordered dessert, so we scampered up to the buffet, grabbed some dessert and got to the theatre just as the show started. (So, 2 hours 15 min to serve two courses.) Part of the problem seemed to be that we were on the Dining Select program, where we could eat at whatever time we wanted. and it almost seemed like the kitchen didn't know how to deal with our orders that were arriving at different times than the usual 6 pm and 8 pm seatings. Also, if we asked for a table for 2, we would be told there was a substantial wait, but if we agreed to sharing a table, and were the first to be seated at a table for 8, the waiter wouldn't take our order until the table was full, which might take 15 or 20 minutes for enough other Dining Select cruisers to arrive. On the other hand, many times the table was filled immediately, and our orders were taken immediately, and the service was still incredibly slow. We tried several different dining times hoping for faster service. One night the service at 5:30 was a bit faster, but the next night at 5:30 dinner took more than two hours. We were also disappointed in the table layout in the main dining room. We don't know if there were a few extra passengers on this cruise, but tables were really crammed tightly into the dining room. We were often seated at a table sized for 6 people but set for 8 people, and the backs of our chairs would be touching the chairs of the table behind us. We usually ate breakfast in the Oceanview buffet, and most of the food was okay. However, the croissants and other pastries were uniformly terrible -- chewy, sodden, just awful. Also avoid the buffet's cakes and squares at lunchtime or dinner: bland and tastless, not worth the calories. The ice cream bar was good though. (And free, unlike the gelateria, where the gelato cost money.) In the past, Celebrity's food was a definite cut above the others. On the Summit, at least in the main dining rooms, the food is good but not exceptional, however we did not pay to eat at any of the upgraded restaurants. The shows were the usual mix of revue-type shows, solo singers, tribute bands and comedians. The house troupe of young singers and dancers were good and enthusiastic but not Broadway-quality. The house "orchestra" was very tight, a real pleasure to watch. The solo singers were good but nothing special. The two tribute bands were great -- one doing a high-energy collection of Motown hits, the other all Paul McCartney hits. We didn't spend a lot of time in bars or by the pool, but the duets and small bands providing music in those venues seemed fine. The movie theatre was in a curious place -- outdoors, up on the upper (12th) deck at the stern. For afternoons at sea, this made for fairly uncomfortable viewing, since you were sitting in the sun, and it was also quite a windy place. You also got the occasional whiff of exhaust from the ship's funnel. We were much happier with the small 20-person indoor theatres found on RCI's Radiance-class ships. One other disappointment was the lack of perks for being basic Captain's Club members. There were some small discounts for services we didn't use -- 10% off an internet package, for instance -- but the only real perk was a complimentary dish of gelato from the gelateria. We did appreciate the large number of ports we visited -- 8 in 11 days. We did not use a Celebrity shore excursion -- we always find them 50%-60% more expensive than private tour operators. The one port that was a bit of a puzzle was Ponce, on the south shore of Puerto Rico. This is a brand new port for Celebrity, and it was clear that the locals were happy to see us -- there was an arts & crafts fair set up dockside, free pina coladas and rum samples, and welcoming dignitaries. But clearly both the residents of Ponce and the cruise lines are still trying to build up some activities for cruisers. The old town (a $10 cab ride from the cruise dock) has an attractive main square, but once you get past that, there isn't much to see or do. There is a nearby boardwalk with small bars and restaurants and a beach, but the infrastructuire was devastated by the 2017 hurricane, and has yet to be rebuilt. If cruise ships keep calling, hopefully there will be more things to do in the future. On our last cruise with Celebrity Summit, we felt they were ahead of the others in terms of ship and food, and we definitely wanted to sail with Celebrity again. This time, although the staff were just as courteous, friendly and professional, we feel that there was definite cost-cutting happening, and in terms of ship and food, Celebrity Summit has fallen back into the pack. Read Less
2 Helpful Votes
Sail Date: January 2019
Looking for escape for winter weather, this cruise offered a few new ports for us. Unfortunately, propulsion issues caused ship to spend first day sitting in San Juan, and cancellation of second day in Aruba. Also found out on board that ... Read More
Looking for escape for winter weather, this cruise offered a few new ports for us. Unfortunately, propulsion issues caused ship to spend first day sitting in San Juan, and cancellation of second day in Aruba. Also found out on board that itinerary had been altered weeks before, but we were never notified. Difficult for people with private arrangements. Ship badly in need of upcoming overhaul. Staff hard working, pleasant and upbeat. Main dining room had issues we had not experienced before on Celebrity. Fish dry and had to be replaced on several occasions. If you can’t do it, take it off the menu. Pastry needs improvement, no flake here! Lamb chops and prime rib excellent on special nights. Service often slow, causing people to miss shows. Ocean view offers good variety and better than average quality. On board activities very limited or required a fee. Only pay for view movies in room, 3rd rate movies on deck 12. Library is just a room with a few chairs and fewer books of interest. Deck chairs on decks 10 and 11 always full with people tying them up early in the day. Everyone knows this, yet deck 4 with an expanse of shaded space had only a handful of chairs, mostly for smokers. If you spend every day off the ship, many of these things might not matter. If you want to enjoy the ship during the day, they do matter. Read Less
1 Helpful Vote
Sail Date: January 2019
Have cruised with Celebrity before. This was the bottom of the pile. Continued loss of amenities and anything resembling modern luxury. Minimal entertainment or on board activities. Harried, yet slow service in Main Dining Room. Example, ... Read More
Have cruised with Celebrity before. This was the bottom of the pile. Continued loss of amenities and anything resembling modern luxury. Minimal entertainment or on board activities. Harried, yet slow service in Main Dining Room. Example, being seated while table still being set, tables too close together and too muck tableware for the size of table. Food average, but seafood uniformly dry. Pastry needs improvement. Peculiar menus, similingly without cohesion. You are getting transportation, room and board and not much more. Everything else is an upcharge, including service. Even TV is below basic. Staff tries, but I believe corporate policies are the issue, overhaul won’t change these things. This may be our last cruise of this type. Will stick to river cruises or try resorts. It’s a shame, we have cruised for over 25 years, everywhere in the world, but it’s not fun anymore. New cruisers will never know what is used to be! Read Less
1 Helpful Vote
Sail Date: December 2018
Four of us cruised on Celebrity Summit departing from San Juan, Puerto Rico on Saturday December 29th, 2018. It was a 7 night cruise returning to San Juan. Ports of call were St. Thomas, St Kitts and Nevis, Antigua, St. Lucia, and ... Read More
Four of us cruised on Celebrity Summit departing from San Juan, Puerto Rico on Saturday December 29th, 2018. It was a 7 night cruise returning to San Juan. Ports of call were St. Thomas, St Kitts and Nevis, Antigua, St. Lucia, and Barbados. We have sailed before on Celebrity, Disney, Holland America and Royal Caribbean, on Royal Caribbean the most. Our favourite class of ship remains Royal Caribbean’s Radiance Class. On this cruise both couples stayed in a Concierge class room, 8th deck aft. It ended up being the perfect location as one of our group had a knee injury and it was close to the elevators to the dining room and buffet. Because this was a holiday cruise there were more children and youth than what are normally on a Celebrity cruise. The Good The food on Celebrity ships remains excellent in all the included venues. They have speciality restaurants but we didn’t bother with them. Food is one area where Celebrity seems to outshine their competitors. The senior staff were quite visible and very friendly. As with every cruise I have taken, the wait staff and room stewards were excellent. We love San Juan and stayed 2 days before and after at the Sheraton Old San Juan. It is great place close to everything and for Canadians, there is a Scotiabank ATM around the corner in the CVS drug store, so there are fee free withdrawals for Tangerine and Scotiabank customers. Cruisers out of San Juan tend to be great folks to cruise with. The ports of call are all excellent out of San Juan. Every day is a new island and they all have lots to see and do. St. Thomas is always a busy port so we normally take the “St. John on your own” tour and go to Trunk Bay, one of the most stunning beaches in the Caribbean. Thanks to the US government's partial shut down, there was no entrance fee this time. All of the other concessions, including chair rentals were open. Trunk Bay is much less crowded than the St. Thomas beaches when lots of ships are in port. In St. Kitts and Nevis we did the Celebrity excursions, Nevis tour with lunch. The tour got delayed because our boat to Nevis broke down and we had to be rescued at sea. They extended the tour and we got to see and enjoy everything on the tour including lots of beach time. Someone must have complained about the boat breakdown because we all got our money refunded for the tour. In Antigua we took a taxi to Dickenson’s Bay beach where we met up with some friends who were staying at a resort on the beach. All the beaches on Antigua are beautiful and we loved our day there. Taxis are just $3 per person to Dickenson’s Bay. In St. Lucia we did the Celebrity excursion that was a Segway tour and beach. It was lots of fun and they tour operator took good care of us and made sure we all knew how to operate our Segway before we departed. Lots of beautiful views enroute. In Barbados we booked a highlights tour through the Shipmate app. It was excellent and we saw lots of the island with some great scenic views. We’ve booked other tours through Shipmate and they always been excellent. The stateroom shower was spacious, and the bathroom well laid out. The Constellation Lounge at the front of the ship, Deck 11, is a beautiful space and particularly nice on scenic cruises like one we did in South America. The shows were typical cruise shows with singers and dancers. One night was a sixties retro boy band. They were very good. The Fair to Bad The ship is getting tired and long overdue for some updates. Our stateroom had missing tiles in the shower, hooks that were broken and well worn furniture. We went through 7 sea passes each as they failed daily. The sea passes were nowhere near our phones. It is a known issue as there was always someone else at guest services getting their sea passes replaced. This class of ship is an odd design and there are some decks where you can’t get from one end to the other. The staterooms have much less storage and lighting options than a Radiance class balcony stateroom. Royal Caribbean and Celebrity seem to want to fill every corner of their ship with noise and activity, particularly on sea days. It’s one area where HAL outshines them. I have no need to be entertained and love to sit and read. It’s one of the reasons we always get a balcony room as it is often the only place to get away for quiet. Even the hallways normally have music being played over the speakers. There is a small Library that can be respite, but there is no view. The internal motto of the Royal Caribbean brands is Revenue, Reviews and Repeat business. I think there was a fourth “R”, but I can’t remember what it is. There is constantly people trying to sell you stuff. Almost all the paper dropped in your room is ads, and even the daily cruise info is mostly ads. It takes some effort to find the basic info you need. They now robocall your voicemail so you have to go through annoying sales messages to get to any important voicemails. One of the robocall ads even marked itself as urgent. It’s kind of sad, because it’s becoming more and more tacky. I expect this kind of thing from Carnival not Celebrity. They no longer publish the daily newspaper for different countries. Guest Services claimed it has something to do with “save the waves,” although the volume of ads on paper being dropped in our room makes this argument not true. It’s likely just cost cutting. Celebrity continues the inconvenient practice of having most of their Shore Excursions meeting in the theatre at the front of the ship. It creates bottlenecks in the stairs and elevators and was a real pain for our fellow cruiser with a knee injury who had to walk all the way to the opposite end of the ship and then back to the middle to get off. As with our experience on Infinity in January of 2019, the shore excursion staff don’t really care. Thankfully HAL and even RCI don’t do this. In fact, I organized an Alaskan cruise for 10 last summer and we chose HAL because I wouldn’t put the older folks in our party through this. I’m working on a Baltic Cruise for about 15 people in 2020 and will likely go with another cruise line. We have a Celebrity cruise booked in January of 2020 and will use Shipmate for all our excursions. We looked into going with Celebrity on a Baltic cruise in 2020 but in addition to the Shore Excursions issues, their pricing was about double an equivalent cruise on a RCI Radiance Class ship. They were also substantially higher than HAL, which is a very similar product. We are not heavy drinkers, so even with less included on an RCI cruise, the savings is substantial. The Captains Club loyalty program is essentially useless until you get to the Elite level. The only “perk” I could have used was one scoop of Gelato. We are at the Select level. There were some activities on board like meet and greets with the senior officers, but that didn’t interest us. Royal Caribbean offers much more even at lower levels than we are at. I belong to a number of excellent loyalty programs that actually motivate me to be loyal. This one provides no motivation in my decisions about future bookings. The Internet was spotty, particularly in our room. It seemed to work best in public spaces. At the end of the day, we choose our cruises based on the itinerary first, price second and brand third. There are lots of great options for cruising out there. From my perspective Celebrity seems very pricey compared to others, for what they offer. For the Caribbean, cruises out of San Juan are just excellent as the Eastern and Southern Caribbean islands are stunningly beautiful and fairly stable and safe. We had a great cruise in spite of the few areas where Celebrity could improve. In summary, we had a great week and enjoyed all the ports of call. Read Less
Sail Date: December 2018
First time cruising but with my Celebrity Elite brother. I was prepared for the ship looking beat up as it is due for refurb in March 2019. I wasn’t prepared for the lack of service staff or the fact that the staff we had seemed to be ... Read More
First time cruising but with my Celebrity Elite brother. I was prepared for the ship looking beat up as it is due for refurb in March 2019. I wasn’t prepared for the lack of service staff or the fact that the staff we had seemed to be new to restaurant work. Neither was my brother. We hypothesized that Celebrity took all the senior servers and sommeliers over to Edge and are using Summit as a training school. Don’t bother to eat in the MDR after 6. Or wait until very late. And get your drinks yourself. Food in the MDR is OK, the wine list and prices are reasonable. The portions are designed to prevent waste which is good for the environment but not as fun. If the quality were higher and there were more than three courses, the portion size would matter less. The cheese plate is laughable - right off the buffet sandwich station. The gym is small but very up to date. The public areas like a Marriott or Sheraton. The entertainment is energetic rather than polished. The whole feeling is that people are eager to please even if they’re not sure how. Seasoned cruisers probably already know that the “Port Shopping Seminars” are a sham if not a fraud. The one shop we took our VIP card to had no idea what it was. And the advice that loose diamonds were the best way to protect assets in an economic downturn had me laughing out loud. So I’m looking into Viking or Crystal - maybe then I can get away from the endless up charging. Read Less
1 Helpful Vote
Sail Date: December 2018
We knew that the ship was due for a refit in the new year, but having read positive reviews despite the ageing nature of the ship, we liked the itinerary, and the chance of a bit of sun before the worst of the winter set in. Yes the ... Read More
We knew that the ship was due for a refit in the new year, but having read positive reviews despite the ageing nature of the ship, we liked the itinerary, and the chance of a bit of sun before the worst of the winter set in. Yes the ship shows signs of rust and general deterioration, and every time the ship had to start moving from a stationary position the vibrations rattled everything in the cabin, but we didn't miss any destination as a result of propulsion issues, as had happened to previous passengers. Initial impression was good, and we were impressed with the speed of boarding and the general layout of the ship. I hadn't noticed at first that our keys hadn't got our "Elite" status, but realised when we found no welcome bubbly when we opened our cabin door. This needed 4 trips to guest relations and the Captain's club concierge before our keys were updated (an email to Celebrity disclosed that for some reason our status had been removed from the booking 3 days before embarkation - no explanation offered) but no gift offered. Bags arrived quickly, brought by our cabin steward, who was superb all the way through our cruise. After travelling etc., it's nice to take a shower - but bot in brown mud, which was what we got in our bathroom. There was an issue with the water system in some of the rooms, and poor Lady Mancunium took the full hit of the muck dispensed by the shower. Towels, floor - everywhere was coated, and it took until well after the ship had sailed (8.30pm!) for the water to begin clearing. In fairness guest relations did send a bottle of Evian for us to clean our teeth and have a was (LOL) and later offered us a complimentary meal at one of the specialty restaurants. We traveled in an Aqua Class cabin, which entitled us to eat in Blu, but having eaten there on our first night and waited for ages for the food we had ordered and then to have excessive delays between courses coupled with under-cooked vegetables (not just al dente - neither fork nor knife could penetrate the carrots or broccoli) we decided that we would find better elsewhere. After an excellent meal in the Tuscan Grill we alternated between MDR - where service was excellent and Sushi on 5 where again service was superb, and in both the food was very much what I had hoped for - including an introduction to a new addiction - Wasabi Gellato - WOW! So what went wrong other than the water - read on! In the course of 7 nights, we managed to get one mixed drink that matched our expectation! Between the lounge bar man who insisted that soda is part of a Negroni, but omitted to tell us that they had no Campari and had used an alternative, and when challenged suggested that my wife should get a job as a cocktail waitress if she was so knowledgeable!!! (Couldn't be bothered complaining - we just left the bar and never returned). To the Vodka Martini drowned in olive juice (never asked for dirty) to the incessant adding of ice where it has specifically been requested to be left out (Rum & ginger beer with ice?). Destinations were all as expected and since we had visited all before we made our own way on shore. Then the ultimate end to a cruise - the dock workers were on strike and were picketing the port, preventing the unloading of bags and blocking buses and taxis from entering the port. OK, I know the strike was a local issue, but how it was handled by Celebrity was far from perfect - and it was clear from Rich's (the Cruise Director) demeanor that he was embarrassed about the whole thing. Apparently the only way we could get our bags was for us to take them off ourselves, which defeated the whole point of being urged to have them outside our cabins earlier than later, to assist the staff handling them on the evening before debarking (by which time Celeb were aware that there may be a strike. Once we were eventually off the ship we were offered no support by Celebrity, being forced to stand and wait for news of the strike, since there was no transport available, and no indication of when we could expect any. Some people did try to walk off to the waiting taxis outside the port (a 20 minute drag of cases) but since the pickets were making even that difficult and traffic was gridlocked they achieved nothing. After almost 3 hours of standing without drinks or information we were informed by the local police that the strike was over, and we eventually escaped the port. Don't think I will venture onto Summit again and sadly, Celebrity could have done better for their stranded passengers. Read Less
2 Helpful Votes
Sail Date: November 2018
This was my 31st cruise and my 1st with Celebrity ... sadly I was a bit disappointed ... I expected it to be a notch above the rest but it was certainly no better than any of the other cruise lines...the entertainment seemed to be lacking ... Read More
This was my 31st cruise and my 1st with Celebrity ... sadly I was a bit disappointed ... I expected it to be a notch above the rest but it was certainly no better than any of the other cruise lines...the entertainment seemed to be lacking in several areas .... buffet was poor and food was cold there...but on a positive note we definitely enjoyed the dining room each night and the food there was very good ....the three people that did stand out was our waiter Elvis his assistant Leroy and our room Stewart Eddy... they were exceptional and made the cruise enjoyable...all in all an ok cruise and in saying that I will most likely give Celebrity another try at some point but not interested in doing the Summit again...for now we will just continue sampling all the cruise lines ...and hopefully my next Celebrity review will be a little more Inspiring. Cheers! Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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