2,422 Celebrity Summit Cruise Reviews

The food and service in the main dining hall (Cosmopolitan) were top-notch. We didn't feel like we could be missing anything important at Blu (Aqua-class) or Luminae (Suite-class) -- whatever is happening in those fancier restaurants ... Read More
The food and service in the main dining hall (Cosmopolitan) were top-notch. We didn't feel like we could be missing anything important at Blu (Aqua-class) or Luminae (Suite-class) -- whatever is happening in those fancier restaurants is by definition either redundant or wretched excess. Our concierge-class balcony room (8173) was delightful. Service throughout the ship was excellent. We had a couple problems (e.g., cabin thermostat broke) that were dealt with quickly and professionally. And we had a great time overall. Still, there were so many unforced errors that we'll try a different cruise line next time. First, to celebrate the holidays, Celebrity raised the price of meals in the specialty restaurants to $60 per person, with no package discounts. That's out of reach for normal people, which means most cruisers get the Buffet or the Dining Hall and that's it -- which isn't exactly a hardship, but we have enjoyed specialty dining elsewhere. Second, the CASTE SYSTEM is laid on way too thick by Celebrity. Even the normal price of specialty restaurants on the Summit ($45) is 50% higher than on the Crown Princess ($29), and so if you're priced out of those -- you are also literally locked out of Aqua, Luminae, and Michael's Club -- that's a lot of places you can't go. And if you don't want to shop for overpriced luxury goods or gamble in a rigged casino, then most of the ship is off limits. Third, although the theater performances were better than on the Crown Princess (very low bar), the lounge and atrium performers were uniformly mediocre, and they detracted from the ambience nearly always, but most of all in the atrium where blasted music made it difficult to converse or to work with guest relations. Fourth, no doubt because this cruise was over the holidays, the sense of crowding was constant. The lines for ice cream were unremitting and we never got any. We waited as much as 40 minutes for a table at dinner. Peak time at the buffet was a shark feed. Fifth, the Buffet mostly shuts down between meals (except for pizza and pasta), which unnecessarily creates crowding and constrains schedules. Sixth, if you enjoy the ambience of the big airy atrium/piazza on some ships, you'll miss it on the Summit. Seventh, the destination lectures were a joke, hosted by some dingbat whose only agenda was to pitch shopping, especially jewelry, and who broke numerous laws when she assured us that investing in loose diamonds was a no-brainer because their value only goes up. This was insulting and bordered on outrageous. It's okay for Celebrity to have a shopping show, but they need to describe it as such, and not offer it INSTEAD of an actual destination lecture. Eighth, Princess refugees will miss the self-service laundromat that they left behind, because the Summit doesn't have any. One really interesting thing about the Summit is that they match you with the same dining room team (waiter/assistant/sommelier) EVEN if you choose any time dining, which really is the best of both worlds. They do this so that you can give a reliable review of the service and they can know who you are talking about when you rate the service. In fact, there's a slightly weird vibe on the ship that everyone is worried about getting yelled at by their manager for not providing five-star service, which, ironically, is not five-star service. If you're curious what Concierge Class (one-step above proletariat) gets you, it's not much -- daily hors d'oevres and fruit in your room, maybe a shorter dinner line if you lack reservations, and one extra person to call if you need help with something. Overall, Celebrity Summit cured a bunch of problems that plagued the Crown Princess, but introduced its own problems, so I found the two ships comparable. If on another voyage the Summit were less crowded, had more staff, offered reasonably priced specialty dining, and upgraded their lounge acts, I would give it the edge. No Celebrity Summit review would be complete without mentioning Donovan, the sunshine coffee man, who circles the buffet each morning with a new songs about free coffee and tea -- what a treasure! Read Less
Sail Date December 2018
We are a family of 5 - kids ages 14,12,10. We chose the celebrity summit because of the ports of call, cruise reviews and the size of the ship. This is our 5th cruise and have cruised princess, NCL, Carnival and celebrity. We had such ... Read More
We are a family of 5 - kids ages 14,12,10. We chose the celebrity summit because of the ports of call, cruise reviews and the size of the ship. This is our 5th cruise and have cruised princess, NCL, Carnival and celebrity. We had such a great time, we have booked another cruise in summit for December 28 2019. Embarkation was a breeze. (Although celebrity needs to put somewhere on travel documents which port in San Juan they sail from). also, I had the tickets in my ewallet on my phone and apparently they need a paper copy of the tickets so I had to fill out paperwork in order to check-in-which just seemed weird In a time of technology. On the ship very quickly. No waittime. Hung out by the pool. I would say that the announcement was made at about 1pm that all cabins were ready and our luggage was already outside our door. SHIP-The ship looked pretty Good for an old gal. We are excited to see the refurbishment. Despite it being over capacity according to the captain, the ship never felt crowded. We only waited a few times at the breakfast buffet for a few minutes. Never for anything else. We always got a table or chairs anywhere, anytime. CABIN-it was surprisingly fine. Our family stayed in one cabin(gasp). Apparently this ship is one of the very few who happen to have an inside cabin that can accommodate 5 people. It went very well. And have booked the same one for next year. FOOD- Ate way too much! The food was good. We only ate in the main dining room. We had anytime dining but I had made reservations ahead of time each day for 6pm. We had 2 different tables the first 2 nights with different wait staff but same table for the remainder of the nights and loved it. Our waiter Tammy went above and beyond to make our family feel special. It was a great atmosphere. There was Christmas music playing the in dining room every night. Shout out to DJ Donovan serving coffee with songs every morning! We still sing his songs here at home in the morning! It was a little weird how some of the juice and water machines would be closed or ‘taking a break’ throughout the day and I found that annoying. For the sake of the environment they need to have more water fountains to reduce water bottles. ENTERTAINMENT: top notch. We really Liked the celebrity entertainers. They did a special Christmas show. There was carolling with the officers on Christmas Eve. We The outside entertainers were ok. Rich the cruise director Was awesome! My kids participated I. The kids club every night after dinner and before the 9pm show. My teen son went to the teen club I. The first Night but wasn’t brave enough to go back on his own. The ship it such a nice size tray all my kids were able to navigate it on their own and I wasn’t worried at all. The guitarist in the main foyer every night was enjoyable. Christmas Eve midnight mass (11pm) with father Richard from Boston was a nice touch! The gym was very nice and sufficient. Only problem with the gym was that it was way too hot! Bring shorts to work out in. Ports of call were excellent. We enjoyed them all. Read Less
Sail Date December 2018
The Celebrity Summit was absolutely wonderful. Even though it was an older ship, it was kept very clean and the staff was super accommodating and friendly. The food was wonderful. Service was unbelievable and the drinks...WOW!!! ... Read More
The Celebrity Summit was absolutely wonderful. Even though it was an older ship, it was kept very clean and the staff was super accommodating and friendly. The food was wonderful. Service was unbelievable and the drinks...WOW!!! Uncrowded, love the smaller ship feeling. Staff was so personable. We usually cruise on Princess, so we were a bit nervous sailing on an older ship, but were so pleased with everything. From the bars, to the pool, to the buffet. All was wonderful. The entertainment was a bit lacking especially for a Christmas cruise, but they had a nice caroling with the staff, and visits from Santa and gifts for the children. Overall it was pretty great!! The Spa Café was awesome and the solarium was terrific. Our Steward Allen was amazing and our waitstaff Gary and his helper Clayton was superb. The ports were beautiful. Dominica was not that great, so they should really rethink going there. Read Less
Sail Date December 2018
First time cruising but with my Celebrity Elite brother. I was prepared for the ship looking beat up as it is due for refurb in March 2019. I wasn’t prepared for the lack of service staff or the fact that the staff we had seemed to be ... Read More
First time cruising but with my Celebrity Elite brother. I was prepared for the ship looking beat up as it is due for refurb in March 2019. I wasn’t prepared for the lack of service staff or the fact that the staff we had seemed to be new to restaurant work. Neither was my brother. We hypothesized that Celebrity took all the senior servers and sommeliers over to Edge and are using Summit as a training school. Don’t bother to eat in the MDR after 6. Or wait until very late. And get your drinks yourself. Food in the MDR is OK, the wine list and prices are reasonable. The portions are designed to prevent waste which is good for the environment but not as fun. If the quality were higher and there were more than three courses, the portion size would matter less. The cheese plate is laughable - right off the buffet sandwich station. The gym is small but very up to date. The public areas like a Marriott or Sheraton. The entertainment is energetic rather than polished. The whole feeling is that people are eager to please even if they’re not sure how. Seasoned cruisers probably already know that the “Port Shopping Seminars” are a sham if not a fraud. The one shop we took our VIP card to had no idea what it was. And the advice that loose diamonds were the best way to protect assets in an economic downturn had me laughing out loud. So I’m looking into Viking or Crystal - maybe then I can get away from the endless up charging. Read Less
Sail Date December 2018
We were hosting our 12th exchange student, a young lady from Scandanavia, and wanted to make her Christmas vacation an exceptional one. We have been on the Summit twice before, and were not disappointed. We were aware that perhaps the ... Read More
We were hosting our 12th exchange student, a young lady from Scandanavia, and wanted to make her Christmas vacation an exceptional one. We have been on the Summit twice before, and were not disappointed. We were aware that perhaps the shows would not be as lavish, that there was no rock climbing or water slide. that we would somehow be expected to survive for seven days at sea without Disney characters. As adults, we knew that the seas and wind would not always be accommodating, and allow us to do all the off ship excursions we may have planned. And frankly, as long as the cabins were well maintained and addressed, lavish size was not necessary. We had more than sufficient space to store our items, and did not hide in our rooms! What was left was the core experience. The incredible devotion, professionalism and work ethic of the crew. The unforced congeniality of the command staff. The small details in the cabins, like the towels folded into animals. The variety of the dinner presentations in the main dining room and the attentiveness of our wait staff. The high quality of the bands, singers and lounge performers. The offerings at the shops, and the absence of hard sell. The general maturity of the guests (passengers), and how peoples of different cultures mingled and shared life experiences. This little City on the Sea reminded us what our better angels can accomplish if we put our minds to it! And the morning yoga stretch and massage weren't too shabby either. The two offshore trips that we were able to enjoy were excellent. ReefRiders in Antigua is an operation I can highly recommend. Kudos to the son of the family, Tigger!. And our tour of the recovering island of Dominica was excellent. Geology, history, flora and fauna; all in one package. I have to admit that I boarded the ship in the wake of a difficult year. Sailing with two alpha daughters in tow can be a trying experience. But thank you, Summit! I came off renewed and revitalized, and cannot wait to see you again! Read Less
Sail Date December 2018
My husband and I traveled with his parents on this cruise. We were in a royal suite and able to take advantage of michael’s club, luminae, and specialty dining. Overall we had a fabulous time. The islands were fantastic especially ... Read More
My husband and I traveled with his parents on this cruise. We were in a royal suite and able to take advantage of michael’s club, luminae, and specialty dining. Overall we had a fabulous time. The islands were fantastic especially since we were the only ship in port at most locations. Our Butler (Chip) really made our trip special with over the top service. We were also impressed with the michael’s club staff. They were helpful in resolving any small hiccups and quick to suggest enhancements to our cruise. Luminae was a bit disappointing from a service perspective. However, we can give them a pass seeing how difficult it was for them to manage several large families. Unfortunately, it was hard for us to get a table any time from 5.30pm to 7.30 pm without a significant wait. The wine service was extremely slow and not informative (no excuse for this). However, the food was very good. The staff in Tuscan were amazing. Food was good (but not as good as luminae). The service in Qsine was stuffy and not helpful. Food was good. Service and food in Sushi on Five was very good. Embarkation and debarkation were very well organized and efficient. No sewage smell near our aft cabin on Deck 6. Casino dealers were extremely friendly. Production shows were not very good but the guest entertainment was very good. The guitarist, Chris, was very very good. Bar service was a bit slow as previous reviews have stated. Like I said, overall fabulous cruise. Read Less
Sail Date December 2018
This was my mom and I's fifth cruise - but first time with Celebrity Cruises. We chose Celebrity Summit because of a great deal, good reviews and some Caribbean islands we hadn't seen yet. I will write about embarkation ... Read More
This was my mom and I's fifth cruise - but first time with Celebrity Cruises. We chose Celebrity Summit because of a great deal, good reviews and some Caribbean islands we hadn't seen yet. I will write about embarkation harbor, San Juan and after the cruise and its ports. First of all - we will definitely recommend having a few days to explore San Juan and the island of Puerto Rico. Visit the Old San Juan; the city is beautiful with its old, colorful buildings - there is a lot of historical sites to see and shopping to do. Don’t forget to visit Barachina on the main street: Calle de Fortaleza - the restaurant where the Piña Colada cocktail was invented (or so they say at least) and is outstanding tasteful. We wanted to visit the bioluminescent bay but did not have the time to do so, because it is a bit far away from San Juan. We only had two days to see everything, so we chose to stay in and around San Juan. Celebrity Summit might be an old lady - but she is still beautiful and charming. She will be on dry-dock and get a needed modernization in March - but don’t get this wrong. She might lack a little of the modern things, you see on some of the newer and bigger cruise ships - but she is still a very beautiful ship with a lot of nice things to offer. The entertainment at night is fun and the shows are great. The dancers and singers are doing a great job and the comic shows are just as great and funny! The bars and restaurants are amazing and if you enjoy a great drink more than once during the day - consider upgrading. You will get the classic drinking package. The ship is very pretty and maintained considering its age and they are doing a great job with cleaning and maintaining its standards. Cabin: For the first time, we upgraded ourselves and chose a balcony cabin (7072) which was great! We loved the fact that we had a balcony, so we could get out and watch while the ship sailed into the ports. The cabin was always clean and cozy. We thought it to be a little bigger, but there is plenty of storage - just not much space to dance around Read Less
Sail Date December 2018
We were already familiar with the Summit and its slightly more intimate ambiance. This was a second time in the Penthouse Suite this year, and did we get spoiled! First of all, remember that when you go Royal or Penthouse pretty much ... Read More
We were already familiar with the Summit and its slightly more intimate ambiance. This was a second time in the Penthouse Suite this year, and did we get spoiled! First of all, remember that when you go Royal or Penthouse pretty much everything is included, so there is no up-selling. Specialty dining - included. Internet - included. Upscale drinks package - Included. Gratuities - included, though we did give a little extra to people who we knew went the extra mile. Some of the highlights are the Luminae restaurant for suites only, Micheal's Lounge for suites only (acts really as the concierge service), Butler service, and the crew basically bending backwards for any wishes or requests you may have. For example: We brought Christmas music CDs (the more irreverent ones, like Benny Grunch from New Orleans, or Grandma Got Run Over Like A Raindeer), but the suite is post-CD. At our request, Pavel, the concierge, dug up a CD player and had it installed into the audio system (he got an extra tip!). The other thing I really liked is the lower staff turnover on Celebrity - the concierge at Luminea, as well as one of the waiters, remembered us from the last time in May. One of the reasons we took this cruise is because it visited the islands of Antigua, St. Lucia, and St. Kitts. I know all three intimately well, I work on these islands. So I used the cruise to introduce my wife, who has only seen St. Lucia, to the other two. I had my own visit agenda for both Antigua and St. Kitts, and it worked out very well. Read Less
Sail Date December 2018
We saw this affordable cruise as an option to try out suites on Celebrity. The suite class experience, particularly Luminae, was incredible. We still aren't sure what a Butler is for, but he was great, the suite concierge was a real ... Read More
We saw this affordable cruise as an option to try out suites on Celebrity. The suite class experience, particularly Luminae, was incredible. We still aren't sure what a Butler is for, but he was great, the suite concierge was a real value, and the waitstaff we can't appreciate enough. The ship was also wonderful and had none of the issues we were expecting for a ship about to be dry-docked. The process in San Juan was incredibly easy, much much simpler than Miami on and off, and the size of the ship was perfect. We enjoyed the common areas, the various bars. It had less than Solstice class ships, but was enough considering. The made for ship entertainment continues to not be our cup of tea - very eager kids trying their best - but the folks the cruise director brought on were great additions and got us to the theater - which with its tables and bench seating was very nice. There were 5 ports - we took advantage of some excursions but had to carve out another 'sea day' when in one of the ports. All of them (St. Thomas, Antigua, St. Lucia, Barbados and St. Kitts) are super simple though, easy to walk off and be in the middle of town or a market. The effort made to make LGBT travelers comfortable on Celebrity continues to be very good, there was even a lunch this time around, and that was nice too. We're a married couple in our early 30s and supposedly who the new upgrades are targeting, but here's to hoping they don't mess too much with Summit in the refresh! Read Less
Sail Date December 2018
We spent a day in San Juan before boarding the ship. What a beautiful city with beautiful people. Stayed at Hotel Miramar. Could not be happier with the staff and the accommodations there. Just warm and lovely! The day before our ship ... Read More
We spent a day in San Juan before boarding the ship. What a beautiful city with beautiful people. Stayed at Hotel Miramar. Could not be happier with the staff and the accommodations there. Just warm and lovely! The day before our ship boarding there was a strike and we were told we may have to bring our luggage on ourselves. Well not with celebrity staff, they were there willing and waiting to help. Took only 30 minutes to go through security and get on board. Our cabin steward, Brendan, was wonderful. There was never a time our room was not perfect. What an asset to the ship! Dining each night in the main dining with Emyln and Reynald. They are perfection. After only one night they knew what we drank and had that at our table every single night. We were a large group of 12 cousins but they made us feel like family. Food was perfect every single night and they made each dinner meal so special. Entertainment was top of the line. We really enjoyed the comedians and Philharmonics, our favorites of the evening shows! Shore excursions booked through the ship ran so smooth and well organized. We loved every stop and learned a lot about each island. Our favorite day was St. Maarten with a private sail booked with SXM. They really showed us a great time and made the day so very special. This was our very first cruise, but it will not be our last! Top of the line! We are Celebrity Cruisers for life! Read Less
Sail Date December 2018
This was our third cruise, second time on Celebrity, and first time on the Summit. We were on a port intensive cruise (San Juan to St. Croix, St. Maarten, Dominica, Grenada, Barbados) with only 1 true sea day, so we spent a lot of time off ... Read More
This was our third cruise, second time on Celebrity, and first time on the Summit. We were on a port intensive cruise (San Juan to St. Croix, St. Maarten, Dominica, Grenada, Barbados) with only 1 true sea day, so we spent a lot of time off ship. Overall, the cruise was good and we enjoyed each of the ports. On the ship, food was just "ok" and entertainment was lacking. More details below. Embarkation: Painless. From the moment we stepped out of our taxi at the Pan American Pier to the moment we were in our stateroom, only 15 minutes had elapsed. And we have no special "perks" or "status." Just luck I guess. Our room was ready when we got on board. Service: Great service from Ryan, our cabin steward. He works like a magician, that guy! Also enjoyed our wait staff in the MDR from Tammy and Kelvin. Took time to explain menus and suggest items. Had to make 3 trips to Guest Relations because we kept de-magnetizing our seapasses. Service was quick and friendly. They also happily exchanged some larger bills for smaller bills for us. Food: This is highly subjective, so take it with a grain of salt. I wouldn't say I would rave about the food here (last year on Celebrity Equinox we had a 3-night specialty dining package--so it's unfair to compare). This year, we ate all dinners in the MDR. I had two things I would rank as "excellent" -- the braised beef ragout with gnocchi as a starter (I could have eaten plates and plates of it as a main) and the slow braised lamb wrapped in phyllo. There were a couple misses: the seafood in the Mediterranean seafood orzo was chewy (a la rubber bands) as was the sirloin steak. I also had the teeniest tiniest chocolate lava cake I've ever had. Breakfast was good in OVC, but lunch found me circling a couple times to pick something out and I'm not picky. Pizza in OVC could be good...or not. Sometimes nice and crispy, other times greasy and limp. But I didn't have to cook for a whole week!  Facilities: This was the smallest ship we've been on and found it naturally easy to navigate. It did not feel crowded at all! Easily found open tables in the OVC. It was easy to get on and off in each port. There was some evidence of the need for the dry docking. Carpet frayed here and there. You could tell our balcony probably needed scraped of the many coats of paint and be redone. There generally wasn't a problem getting a chair in the pool area if you wanted some sun...or even some shade too. Because this itinerary was so port intensive, we didn't have time to enjoy as my areas as we have done on previous cruises. Onboard Activities: Again, since this cruise was so port intensive we were not expecting a lot. And in return, Celebrity did not provide a lot. The singers and dancers are always good, but we the plot-less shows can get kind of repetitive. Neither of the comedians were funny to us, but we like edgier humor and that doesn't really match us with Celebrity's demographic. The magician/comedian (how about pick one!) was awful. On the plus side: We really enjoyed the live music. Since the cruise left from San Juan, there was more Latin music...another plus for me. Disembarkation: Super simple. Walked off when our group number was called. Luggage was already waiting. Line moved fairly quick for Customs and Immigration and then again to get a taxi. Ports… St. Croix: Sundays in St. Croix are SLEEPY. So be advised to plan an excursion as a lot of shops are closed. We enjoyed our island tour though. St. Maarten: We did a beach day here. No complaints. Kim Sha Beach at Simpson Bay is a nice area. Very relaxing! Dominica: Beautiful green and verdant island. Really loved our rainforest/waterfall excursion. Some of the scenery reminded me of Hawaii. Grenada: Similar to Dominica in being green and pretty. Loved our river tubing adventure. Would not hesitate to do that again. Barbados: We did another beach day here. Harbour Lights at Carlisle Bay has a fantastic stretch of sand with crystal clear water. Read Less
Sail Date December 2018
We were on the 7 night So. Caribbean cruise on the Celebrity Summit out of San Juan. This was our 4th time on the Summit, and she always impresses us. We had a "scare" the morning of embarkation as there was a strike of the ... Read More
We were on the 7 night So. Caribbean cruise on the Celebrity Summit out of San Juan. This was our 4th time on the Summit, and she always impresses us. We had a "scare" the morning of embarkation as there was a strike of the port workers. Through social media, we heard that passengers were not being allowed to disembark, and thus we would not be allowed to embark because of the strike. Unfortunately, we were not aware of who to contact about this, and the Celebrity office was closed. Luckily, we had befriended a cab driver and he said we should still head over for embarkation. By the time we reached the port, we were allowed in, and were one of the first people at the pier. We were on the ship early and the vacation started. The Summit is going in to be "Edgeisized" soon, but we found her upkeep to be very good. Is there some signs of wear and tear on her, sure. But nothing that would spoil our vacation or that we would complain about. For a "smaller" ship, the Summit never seemed crowded to us, and offered us the usual OUTSTANDING service, friendliness, and quality food and beverage that we have come to expect from Celebrity. We stayed in an A2 AquaClass cabin (our prior times of the Summit we were in A1). Although located on deck 9, and under the pool, we only heard minimal noise from the pool deck in the morning (and we were up anyway), and nothing at night (but we are almost never in the cabin during the day/night except to sleep, shower and change). Because of being in AquaClass, we dined in Blu every night. Blue was excellent and the staff was wonderful. The staples for us on Celebrity cruise vacations, the entertainment in the theater (only gave it a 4 here because we had already seen the 3 Celebrity shows multiple times already, but the cast on the Summit was great, so worth going again), the Martini Bar, Pool Bar, Revelations, etc., were all great as usual. This trip was "port heavy" stopping at 5 ports during the 7 days. This had its pluses and minuses. Biggest minus, only 1 real sea day. However, for ports we had been to before or that did not have things we were interested in doing, we spent most of the time on the ship, which we had to ourselves. So, like a sea day at the pool, but without any crowd. Overall, another 5 star cruise and experience delivered by the Summit and her amazing crew. Read Less
Sail Date December 2018
We had a wonderful cruise. We choose this cruise because we thought it would be a nice relaxing trip with good weather. Service on the ship was exceptional. This was our second Celebrity Cruise, first in 15 years. We were in Aqua class ... Read More
We had a wonderful cruise. We choose this cruise because we thought it would be a nice relaxing trip with good weather. Service on the ship was exceptional. This was our second Celebrity Cruise, first in 15 years. We were in Aqua class and did not know what to expect. We highly recommend Aqua class because of the Blu dining room. Blu was incredible in our opinion. Service top rate. We were able to select from either the main dining room menu or the Blu menu. So we had double the menu choices not that we really needed both. We had the classic drink package and that was perfectly fine. The many bars throughout the ship were great and adequately staffed so never had an issue getting a drink. The staff in Blu always made sure our wine glasses were full. Our room was fine and no complaints. Roderick our head waiter in Blu was a pleasure and made our meals always feel special. Everyone was so polite and always smiled and asked how our day was. We enjoyed the Celebrity service so much we booked an Alaskan trip for the summer on the sister ship Millenium. Took one excursion in Dominica when we walked off the boat, a local tour, very nice. Really weren't interested in many excursions as we preferred to hang around the boat and relax. Getting on and off the ship was the best we have ever experienced. Read Less
Sail Date December 2018
This ship is being taken out of the waters in February for renovations and should have been taken out a year ago! Not only the condition of this ship was well below average with its horrible smells to the point of having to move lounge ... Read More
This ship is being taken out of the waters in February for renovations and should have been taken out a year ago! Not only the condition of this ship was well below average with its horrible smells to the point of having to move lounge chairs to higher deck because of bad smells to the below average food and service. All my pre-vacation preparations I did were not on record. By this I mean, setting up on line spending accounts to filling out food special needs and faxing information ahead of time to not having any prepaid transfer documents supposedly waiting for us at the airport. We were Concierge level which as part of that package we were supposed to receive priority boarding. Nobody was there. We walked on board to someone trying to sell us specialty dining (which we already reserved) and nobody else around to show us where to go. We were lost! Finally found someone to ask which way to go! This was my 9th cruise so it's not that I didn't know what to expect! The Concierge told us later in the week he was there until noon! Not acceptable! He was pretty much useless. Never met him until an issue arose with the photo department on Thursday evening. He did leave a message on our in-room phone on Wednesday evening describing possible excursions for Thursday our last day in a port! Wast of time! Cabin was old with worn carpet and nothing special. The balcony was dirty and in need of a paint job very badly! The overall dining was well below average for a cruise. The food was nothing special at all. Absolutely nothing exciting on the menu. We had the classic beverage package and there was 1 wine and 1 cocktail on the dinner menu within that package everything else we had to pay for. They obvioulsy want you to spend more for specialty dining which we did and the Tuscan Grille was exceptional! Q-sine was a disappointment as we had eaten at one on another cruise and had enjoyed it. Entertainment was below what we have come to enjoy on Celebrity Cruises with most singers struggling. Dancers were great! Service was average. Our Dining room steward was great! Our room steward was not helpful and had to ask for beach towels each day even though they were supposed to be provided to us. All shore excursions were as expected and we enjoyed them EXCEPT for the Volcanic mud baths in St. Lucia. DO NOT GO ON THIS EXCURSION. Everyone was complaining! IT was a 2-2.5 hour bus ride!! When arrived at the mud baths where we were supposed to "soak in the bubbly water" we were paraded in with about 100 of our closest friends!! over very rocky terrain and not allowed to wear water shoes of any kind. we were given buckets of sulfur mud with everyone reaching into buckets and smearing it on themselves while trying to stand on rocks. People were slipping and falling all around us. Marched us in and out as quickly as people could move and the whole experience was terrible! Not relaxing or soothing one bit! Every other excursion was great with Barbados being the most fun! A snorkel tour then the beach for the afternoon with great tour guides! Disembarkation was a nightmare as the dock workers in San Juan went on strike at midnight Friday. Celebrity staff had never experienced this before and were not prepared. We had to remain on board with our luggage which was fine, had to handle it ourselves. Rather have it with us. When we finally were told to leave ship, we were not allowed to leave the ship terminal due to picket lines they told us were too dangerous to cross. We stood in the terminal for over 3 hours with no direction from any Celebrity representative and there was a language barrier as well. We were told before leaving the ship to help some of the elderly if we could! (which everyone did) Nobody ever went through customs!! Never filled out any custom forms and that should be disturbing to everyone! I could go on but we did have a good time within our own group! You're in the beautiful Caribbean after all no matter how awful the ship was that brought you there!! Read Less
Sail Date December 2018
We knew that the ship was due for a refit in the new year, but having read positive reviews despite the ageing nature of the ship, we liked the itinerary, and the chance of a bit of sun before the worst of the winter set in. Yes the ... Read More
We knew that the ship was due for a refit in the new year, but having read positive reviews despite the ageing nature of the ship, we liked the itinerary, and the chance of a bit of sun before the worst of the winter set in. Yes the ship shows signs of rust and general deterioration, and every time the ship had to start moving from a stationary position the vibrations rattled everything in the cabin, but we didn't miss any destination as a result of propulsion issues, as had happened to previous passengers. Initial impression was good, and we were impressed with the speed of boarding and the general layout of the ship. I hadn't noticed at first that our keys hadn't got our "Elite" status, but realised when we found no welcome bubbly when we opened our cabin door. This needed 4 trips to guest relations and the Captain's club concierge before our keys were updated (an email to Celebrity disclosed that for some reason our status had been removed from the booking 3 days before embarkation - no explanation offered) but no gift offered. Bags arrived quickly, brought by our cabin steward, who was superb all the way through our cruise. After travelling etc., it's nice to take a shower - but bot in brown mud, which was what we got in our bathroom. There was an issue with the water system in some of the rooms, and poor Lady Mancunium took the full hit of the muck dispensed by the shower. Towels, floor - everywhere was coated, and it took until well after the ship had sailed (8.30pm!) for the water to begin clearing. In fairness guest relations did send a bottle of Evian for us to clean our teeth and have a was (LOL) and later offered us a complimentary meal at one of the specialty restaurants. We traveled in an Aqua Class cabin, which entitled us to eat in Blu, but having eaten there on our first night and waited for ages for the food we had ordered and then to have excessive delays between courses coupled with under-cooked vegetables (not just al dente - neither fork nor knife could penetrate the carrots or broccoli) we decided that we would find better elsewhere. After an excellent meal in the Tuscan Grill we alternated between MDR - where service was excellent and Sushi on 5 where again service was superb, and in both the food was very much what I had hoped for - including an introduction to a new addiction - Wasabi Gellato - WOW! So what went wrong other than the water - read on! In the course of 7 nights, we managed to get one mixed drink that matched our expectation! Between the lounge bar man who insisted that soda is part of a Negroni, but omitted to tell us that they had no Campari and had used an alternative, and when challenged suggested that my wife should get a job as a cocktail waitress if she was so knowledgeable!!! (Couldn't be bothered complaining - we just left the bar and never returned). To the Vodka Martini drowned in olive juice (never asked for dirty) to the incessant adding of ice where it has specifically been requested to be left out (Rum & ginger beer with ice?). Destinations were all as expected and since we had visited all before we made our own way on shore. Then the ultimate end to a cruise - the dock workers were on strike and were picketing the port, preventing the unloading of bags and blocking buses and taxis from entering the port. OK, I know the strike was a local issue, but how it was handled by Celebrity was far from perfect - and it was clear from Rich's (the Cruise Director) demeanor that he was embarrassed about the whole thing. Apparently the only way we could get our bags was for us to take them off ourselves, which defeated the whole point of being urged to have them outside our cabins earlier than later, to assist the staff handling them on the evening before debarking (by which time Celeb were aware that there may be a strike. Once we were eventually off the ship we were offered no support by Celebrity, being forced to stand and wait for news of the strike, since there was no transport available, and no indication of when we could expect any. Some people did try to walk off to the waiting taxis outside the port (a 20 minute drag of cases) but since the pickets were making even that difficult and traffic was gridlocked they achieved nothing. After almost 3 hours of standing without drinks or information we were informed by the local police that the strike was over, and we eventually escaped the port. Don't think I will venture onto Summit again and sadly, Celebrity could have done better for their stranded passengers. Read Less
Sail Date December 2018
My wife and I were recently taken on our first cruise. It was a gift from our children. You can only imagine the excitement that built over the four months of planning, which cruise line, what foods, the drinks, I work from home and must ... Read More
My wife and I were recently taken on our first cruise. It was a gift from our children. You can only imagine the excitement that built over the four months of planning, which cruise line, what foods, the drinks, I work from home and must have full time dependable internet, clothes, how much luggage. The list goes on and on. Just like in real life, all dreams must come to an end. This one didn’t, it turned into a nightmare. There were nine of use on the cruise. Almost every one of us has spent the greater portion of our lives in guest/customer relations. We know how a customer based business is supposed to be run and Celebrity Summit does not come close. I personally have spend the last forty five years of my life working in bands, hospitals and casinos, always in direct contact with guests, customers and co-workers. Had I conducted myself in the manner we were treated by Celebrity Cruse I would have been fired. I was taught, by my father, “A man is only as good as his word”. “If you say you’re going to do something, do it, no matter the cost to yourself”. When I first started learning how to play the guitar my brothers told me, “If you don’t like it no one will”. I later adopted the phrase, “I will never do anything to embrace anyone and I do not want anyone to do anything to embrace me”. At the time this pertained to playing in bands, mostly with the other band members, management and customers. It now applies to my entire life. By the way, I have been in bands that have played on cruise ships. Entertainment was the key and customer satisfaction was the ultimate goal. This was not the case on our cruise. The buffet, which should have been the primary eating venue, was like eating at a soup kitchen. One would think that if you cannot come up with something to cook prepare the food of the island you going to port at. The bathroom in my RV was better. The internet was very sporadic. Service at the bars was consistent. No organization. No where to place trash that was in plain sight. TV was a joke. Boarding and disembarking was very time consuming. The staff seemed unorganized and did not work together. ATM machines did not work. Entertainment was very outdated. No Laundry rooms. The guy singing, “B I N G O and Bingo was his name O” was very annoying. This is depressing me. I would continue to list things that could have made this a great trip, but will run out of space. I will just say, “For the most part nothings went as expected and/or advertised and the things that did go right were over shadowed by the aforementioned failures. On a lighter note: QSine and Café’ al Bacio were great. Volkan working in the Tuscan Grille was very professional. He was the high point of the cruise. Read Less
Sail Date December 2018
We absolutely loved every aspect of our cruise except for the live music acts ! They were very poor Sail always were not upbeat funky or fun due to the musicians. But aside from that we loved every minute of our cruise & feel we were ... Read More
We absolutely loved every aspect of our cruise except for the live music acts ! They were very poor Sail always were not upbeat funky or fun due to the musicians. But aside from that we loved every minute of our cruise & feel we were very well catered for on every aspect. The ship is spotlessly clean. Bedrooms are super comfy with great amenities! The food everywhere was amazing as was bar service. We loved our serves in main dining room august & Dave they made our cruise extra special. All staff were lovely. Disco was great craic ! We will definitely book again loved the islands especially Barbados! Thanks for the memories it was great value for us coming from Ireland. I think my only 2 gripes would be uninteresting bands n singers & on embarking staff pushing you to upgrade on everything let us just enjoy what is available Read Less
Sail Date November 2018
We chose this cruise for the Southern Caribbean itinerary. I have been on 50 plus cruises and traveled with 5 others age 25 to 55. First off, the ship is spotless. Yes it is older but beautiful non the less. The ship is definitely in ... Read More
We chose this cruise for the Southern Caribbean itinerary. I have been on 50 plus cruises and traveled with 5 others age 25 to 55. First off, the ship is spotless. Yes it is older but beautiful non the less. The ship is definitely in need of an overhaul but still nice. The crew is wonderful and many called us by name after just one encounter. The cruise director Patrick and his staff were great! We only had one sea day but they were also ready to get the fun started. We used Uber from our hotel to the port and after the cruise. Very easy and about 1/3 of the cost of a taxi. Plus the Uber driver we’re great! When you leave the cruise terminal just ask security where the Uber pick up is. Do not ask the folks selling shuttles they lied to us and told us there is no Uber in San Juan. The pick up is to the right of the terminal exit around the corner. Now back to the cruise. The food in MDR was good and the service was quick. We were in Aqua Class so we also ate at Blu a few times. Blu has outstanding service but we were not impressed with the food selections. The afternoon canapés delivered to our cabin were disgusting. They were only delivered 4 days and one of those days a long blond hair was in the food. Also, most of the canapés were unidentifiable, why don’t they come with a description so we know what’s on the plate? There were a few unidentifiable items on the buffet at dinner every night. Why not put a sign on each and every item? I don’t like to guess what the food is. Speaking of buffet, every other cruise line offer fat free salad dressing on the buffet EXCEPT Celebrity...big miss Celebrity...many people like to have healthy choices. Speaking of healthy choices the Aqua spa cafe was consistently very good but it is basically the same old things every day..,ship to ship. Time to change it up Celebrity. Comedian and bands that played on the ship were very good. Production shows stunk. Read Less
Sail Date November 2018
This was my 31st cruise and my 1st with Celebrity ... sadly I was a bit disappointed ... I expected it to be a notch above the rest but it was certainly no better than any of the other cruise lines...the entertainment seemed to be lacking ... Read More
This was my 31st cruise and my 1st with Celebrity ... sadly I was a bit disappointed ... I expected it to be a notch above the rest but it was certainly no better than any of the other cruise lines...the entertainment seemed to be lacking in several areas .... buffet was poor and food was cold there...but on a positive note we definitely enjoyed the dining room each night and the food there was very good ....the three people that did stand out was our waiter Elvis his assistant Leroy and our room Stewart Eddy... they were exceptional and made the cruise enjoyable...all in all an ok cruise and in saying that I will most likely give Celebrity another try at some point but not interested in doing the Summit again...for now we will just continue sampling all the cruise lines ...and hopefully my next Celebrity review will be a little more Inspiring. Cheers! Read Less
Sail Date November 2018
Chose a different Celebrity cruise around NZ but for 'reasons' unable to take it. Rather than lose my deposit, I searched around for the cheapest cruise I could find. And this 7-day cruise around the Southern Caribbean was it. DH ... Read More
Chose a different Celebrity cruise around NZ but for 'reasons' unable to take it. Rather than lose my deposit, I searched around for the cheapest cruise I could find. And this 7-day cruise around the Southern Caribbean was it. DH and I hadn't been to this part of the world before, so there we are. That's how we chose this cruise. I booked via Celebrity themselves, and I didn't have any problems switching the booking over. I will say, I booked a concierge cabin, and changed my mind 3 times over. This cruise seemed to be only half full for ages, and I got lucky in being able to change my 3rd choice cabin in Cat 3 to an aft balcony Cat 1 at no extra charge! When I checked before sailing the cruise suddenly filled up, so I was very appreciative of the previous lull. We had two full days (given the ship sails at 8.30pm) and decided to forego the oft-mentioned Concierge lunch in favour of a 2nd day of sight-seeing (Arecibo Observatory) although we were on board by 3.30pm. At that time of day there was no line to speak of, and the process was very easy, except that DH's seapass didn't work; he had to have his photo taken a 2nd time, and even then had to report to Guest relations with his passport and have it taken a 3rd time. We ate in Qsine that first night because I knew it would be going after the ship's re-fit. Got 20% off too, but that's pretty standard. We did enjoy the food there, but didn't appreciate a service charge being added ... and then a space for additional gratuities. The rest of the week we were happy enough in the MDR for dinner, and the Cafe for lunch on a couple of days. We used room service for breakfast most days so that we could make use of our huge balcony, without having to get dressed and leave the room. We typically don't eat breakfast at home, so room service was fine, but on the sea day we ate in the MDR and you could really tell the difference in quality. Being British, I really like my tea, properly made. I asked our wonderful room attendant if there was any possibility of a kettle, and one magically appeared that first evening. I'd brought my own tea-bags, and used the milk that came with breakfast. Very happy. Ok, so you may think that's OTT, but if you're British, you'll understand. Ummm, is this where I own up and confess that apart from two trivia quizzes, we did NOTHING around the ship. It was brilliant! DH has issues with his ears, and found the lounges and theatre really loud and wasn't really tempted to try them out. Maybe it was jetlag combined with the port days, but we'd have dinner, read / surf the net (I had had an internet package thrown in with the original booking) and be in bed by 9pm. We regret nothing :-) I'm in my 50s, DH in his 60s btw. On previous cruises we'd be dancing the night away, or attending shows. But this time ... nothing appealed. The library was a very peaceful spot for us to do our reading. DH used the time for studying and appreciated the calm of the library and our balcony and got a lot done. We found service to be excellent, and the staff would always say 'hello' and try to help as needed. I'd read that service was slow, but didn't find that to be the case, or not overly slow. Ronald was our room attendant, and he was so lovely. But he's now home for a couple of months for a well-deserved rest. Ports: Charlotte Amalie; USVI. Booked a private jeep just for us two through Island Buddy. Reasonably new outfit, but well run and organised. Gave us a good overview of the island as well as taking us to some off the beaten track places. St Kitts: Independent group excursion via Thenford Grey. Again, well organised and run. Liked the Caribelle Batik place, and Brimstone Fortress. The views from there are spectacular! Antigua: This was a ship excursion, but only because we wanted to swim with stingrays, and given there were 3 cruise ships in port, thought that an independent visit might get cancelled in favour of the ships'. We really enjoyed our visit, and had a great time with the stingrays. But the 'problem' with ships' excursions is that they take you there and back, when they could have a longer tour and show you more. St Lucia: Probably our favourite island and tour. Booked Spencer Ambrose Land and Sea tour and had a wonderful day in his daughter's speedboat, being a typical tourist at the mudbaths and waterfall, and then just chilling on Sugar beach. Very well organised, and the scenery was stunning. Barbados: Another ship excursion. Originally I'd booked to see green monkeys on a 4x4 tour in the afternoon (so liked to know that I wouldn't miss the boat given the following day was a sea day). Anyway, we saw several monkeys on St Kitts and thought it a waste of an island to pay to see more at a reservation. So I swapped the tour to a morning 4x4 drive to Harrison's Cave. Again, my comments are to do with the time allowed. We stopped for a short while in Bethsheba; drove through a rainforest (ps it rained practically all day this day), and had sufficient time at the caves. But I wish ships would do full day excursions so that you get to see more things. All in all, we had a lovely cruise. Warm/hot weather with blue skies beat the gloom of a November UK day anytime! We enjoyed the food and the staff, oh and our aft balcony. Not sure we really 'bonded' with the Summit, but I can't put my finger on why not, and I would certainly be happy to sail with her again. Read Less
Sail Date November 2018
We travel over Thanksgiving yearly. This year we were going with our daughter and son-in-law. We chose this cruise mostly because we had never been to any of the ports other than San Juan and St Thomas. St Kitts, St. Lucia, Antigua, and ... Read More
We travel over Thanksgiving yearly. This year we were going with our daughter and son-in-law. We chose this cruise mostly because we had never been to any of the ports other than San Juan and St Thomas. St Kitts, St. Lucia, Antigua, and Barbados were new for us. The price was good and we had a generous on board credit along with the classic beverage package. We used frequent flyer miles on Southwest. The flights to San Juan were pricey and I needed quite a few miles per ticket. I booked the first day November tickets opened up and had to take what was available. But we managed. We left a few days before the cruise so we could stop and see friends in Orlando for a couple days. Our daughter had a red eye out of Denver on Thursday night. Our trip to San Juan was uneventful. Not so for our daughter. Snowy weather hit on Thursday and she had numerous delays and did not get to San Juan til 8pm on Friday evening. We stayed at Hyatt Place very near the pier on Friday night. The hotel was fine. We all were tired so went to bed early. We slept in Saturday morning and decided to go to Punta de Vista in Old Town San Juan for lunch before we boarded. It has a roof top patio with not much shade. You take an elevator and then need to walk up a flight of stairs. It is not handicap friendly. We had a nice lunch and the food was good. The staff is very nice. We left our bags at the hotel and took a Lyft to and from the hotel to the restaurants and then onto the port. The driver dropped us off at the wrong terminal and we had to walk across the parking lot to Celebrity Summit. It was not marked very well. I had asked for a wheelchair for my husband as he was having a difficult time with his blood sugar that day. We had to wait as they were understaffed where you entered the terminal. Once we got the wheelchair we had a Celebrity employee escort us inside. We had completed the preboarding process and checkin was a breeze. I don't think it took us 1/2 hour and we were onboard greeted with a class of champagne. The rooms were ready so we headed to our room. I find so many of the reviews are from Suite Passengers. We just had a regular room and were quite satisfied. It was clean and our room steward introduced himself and left his number if we needed anything. We were mid ship and had no complaints. The bedding could be better, but was not bad. As we were boarding we were approached about specialty dining. They were offering a 20% discount. I declined but said I would take a 30% one. They agreed and we booked Qsine for the first night at 7:30. We unpacked and went to the muster drill. We had a very nice experience at Qsine and the food was very good. It was a great way to start our cruise. We went to the comedian's show at 10pm. He was pretty good. We had precooked several excursions using our onboard credit during the time they were 20% off. This saved us some money. But one of our excursions was cancelled due to lack of participation. We were not notified until the day before. They offered a substitute which was more expensive and they would not honor our 20% discount. If I have any complaints about celebrity is their shore excursion office. The people are rude and very inflexible. I had a disappointing experience on our last cruise to Bermuda on the Summit. Unfortunately a passenger on our excursion passed away during the excursion. Of course the excursion was cut short and the boat ride back to the boat was quite somber. They did not offer any type of compensation for the passengers. I know it was not Celebrity's fault, but they did not deliver what we paid for. And then this year they cancelled the excursion and were very rude when I asked for my original 20% off. This area could definitely use some improvement. We did enjoy the excursions we went on. My daughter loved the scuba diving in St Thomas and swimming with the turtles in Barbados. My husband and I loved the Catamaran and beach bbq to Nevis in St Kitts. We all enjoyed the trip to the mud baths in St Lucia. I had booked a beach day at Beach Limerz in Antigua. They had a taxi waiting for us at the port and it is a beautiful resort with reasonable prices. We took a water taxi to water island directly from the pier in St Thomas. A free bus to a small beach bar was waiting for us after we got off the water taxi. Beach chairs and umbrella was included with any purchase. It was easy to get to and very reasonable. Since we had on board credit I took advantage of negotiating 30% discount at both Sushi on 5 and Tuscan Grill. The food was great at both venues. My daughter felt this really enhanced our dining experience. We did find the food in the main dining room to be good, but it is not the same as the specialty dining experience. We either had breakfast in the dining room or room service. We just don't like to fight the crowds at the buffet. For early excursions we used room service and our only complaint was the food could have been hotter. The other days we ate in the dining room and had no complaints. Since we had stops every day except the last day we used the buffet to eat when we returned to the ship. If we ate lunch we went to the very back of the buffet to the grill where they prepared fresh meat to order. We then sat on the very back of the ship outside. There is a bar there and it is very easy to get a drink. One day we just had a burger at the grill by the pool. It was very good. We had the classic beverage package and were very satisfied with it. A couple times we did upgrade to a specialty drink or martini. But it would not have been worth upgrading to the premium package. When we were at the specialty restaurants they did not charge us an upgrade fee when we ordered one of the featured drinks. We enjoy the solarium pool and spent some time there. The last day at the sea was the nicest day at sea I have ever had. It was sunny in the low 80's and the seas were very calm. We spent the day on deck 11 enjoying the sun and relaxing. On disembarkment morning we had a relaxing breakfast in the main dining room. By the time we finished our number had been called and we left the ship. There was a line but I don't think it took us 1/2 hour to get through. Our luggage was easy to find and we were out the door. We had flights after 5pm so I booked an all day tour with Ellis with a drop off at the airport at 3. It was a very good tour. He took us to a beach, the rainforest, and the weekend pig roast outside of San Juan. We had plenty of time to get through security and our flights were on time. My husband and I had to go through Baltimore to St Louis and my daughter and husband Fort Lauderdale to Denver. It was a long day, our daughter said it took over an hour for her to get her luggage in Denver and they had to wait for the second shuttle as the first was full. We all got home late but luckily Sunday was a down day for all of us and we had a chance to recuperate for work on Monday. All in all it was a great trip. We enjoyed the ship and enjoyed all the ports. I know the Summit is older and heading for dry dock after the first of the year, but we had no complaints. Would cruise her again. Read Less
Sail Date November 2018
A friend booked this cruise and told us about it. We looked into it and the price for what we got, we couldn't turn it down. We were on a back to back cruise (14 days). We flew to San Juan Puerto Rico from Ft. Lauderdale Florida. ... Read More
A friend booked this cruise and told us about it. We looked into it and the price for what we got, we couldn't turn it down. We were on a back to back cruise (14 days). We flew to San Juan Puerto Rico from Ft. Lauderdale Florida. Our embarkation went smoothly, we were able to get into our cabin right away, we were Concierge Class. We met our room Stewart Tim who was great. Anything we needed he was always there for us. Our room was good size with lots of storage which impressed me. We had fresh fruit everyday plus hors d'oeuvres in the afternoon. A bottle of sparkling wine whenever we wanted. We at breakfast and dinner at the Cosmopolitan Restaurant. Food was great, with lots to eat. Our dinner table was the same with our awesome waiter Marvin and Reza. We named Marvin, "Marvelous Marvin", him and Reza went out of their way to make our experience wonderful. We would eat lunch at the Ocean View Restaurant when in port. It was a buffet with lots of food. The food was "ok", lots of different kinds of desserts. The entertainment in the evening in the theater was fabulous, thanks to Patrick. Later in the evening there were many things to do but we didn't do any of them. We went to the casino to gamble instead. The staff in all areas were very helpful and friendly. Our 1 excursion, Antiqua Beach Break, we were disappointed. We had a few issues with them wanting to charge us for chairs that we had already paid for. I wouldn't recommend this excursion. We also took a tour in St. Kitts called Super Island Tour, that one was ok....would have been better if it wasn't raining. The music at the pool could have been better, too much rap playing, in the Rendezvous Lounge the singer sang songs mostly in Spanish. They need more English songs. There were a few nights where it was quite windy and we felt the ship moving a little. What I really liked about this ship was it was small and only about 2100 people on it. We would go again on this ship. It will be going to dry dock soon to be remodeled ... The Summit has been number 1 for 11 months so far this year. I can see why. Read Less
Sail Date November 2018
We chose this cruise to add on to Royal Caribbean Jewel transatlantic. After 25 Celebrity cruises, we were very disappointed. There seemed to be no management or security overseeing operations. Much of the staff seemed unhappy. We ... Read More
We chose this cruise to add on to Royal Caribbean Jewel transatlantic. After 25 Celebrity cruises, we were very disappointed. There seemed to be no management or security overseeing operations. Much of the staff seemed unhappy. We were constantly harassed to buy drink and dining packages. They would swipe our cards or do paperwork before serving drinks, etc. As Elite plus we have 3 free drinks nightly at happy hour. However they only let us use the benefit 5 of the 7 nights. Guest relations didn’t want to give us our onboard credit even though we had emails from THEIR representatives. Cruise director Patrick was great. Dining room food was very good. Never met our head waiter or any maître’ds. Specialty sushi restaurant was excellent. Talent, ex comedians were good. Cast productions were average. Because cruise was over US Thanksgiving there were tons of kids. Embarkation and disembarkation were smooth. Would do Royal Caribbean again in a heartbeat. It’ll be awhile before we do another Celebrity. Read Less
Sail Date November 2018
This was our third cruise on the Summit. We love Celebrity, are avid Aqua Class fans, and have so enjoyed cruising from San Juan. It places you in the heart of the Caribbean to start with, and you can focus on the island-hopping and ... Read More
This was our third cruise on the Summit. We love Celebrity, are avid Aqua Class fans, and have so enjoyed cruising from San Juan. It places you in the heart of the Caribbean to start with, and you can focus on the island-hopping and beautiful sights. However, this trip raised a few red-flags with both Celebrity's quality and safety. That being said, I have still given the ship an average rating. Yet in the past, I'd given it 4-5 stars. The Summit has been around a very long time and her wrinkles are starting to show. Our boarding process was swift and easy as always. By 1:30pm, our staterooms were ready and we were unpacking and getting comfy. Our stateroom was on the starboard side and was definitely showing some wear. Things were perfectly clean and that is a sign of the quality that Celebrity has always been consistent with. Still, on our balcony, I noticed a lot of rust and paint-peeling. This was common through other areas on the boat, as well. ***Right before dinner on the second day, our toilet quit working. It was promptly serviced, fixed and all done while we were at dinner. Five days into the cruise, it happened again. And once more, we received prompt attention, during dinner, and it was fixed for the remainder of the cruise. Later, we spoke with cruisers on a much lower deck who indicated their toilet was failing every single day during the trip. To me, that should have warranted some sort of credit from Celebrity, as that is both a terrible inconvenience and a potential sanitation issue. Whether the company catered to them with some sort of credit, I'm not sure. Because we travel in Aqua Class, we always look forward to the dining experience at Blu. As much as we've cruised with Celebrity, we've always been impressed with the excellent choices at Blu, the freshness of the cuisine, and the attention to every detail the restaurant offers. This cruise, however, I was a little let-down by Blu and our dining experience there. The staff was warm and friendly, and they do work SO very hard. However, this time, some of our portions were extremely skimpy and some of the entrees were rather bland and hap-hazard in presentation. There were several times when we had to ask twice for more butter, lemon wedges, etc. This has NEVER been the case in the past. Once I ordered a vanilla latte and was served one... without the vanilla shot! During a special luncheon in the Garden Cafe on the last day of the cruise, I had a generous piece of red-velvet cake, only to find that it was stiff, stale, and dry, yet frosted and served as an offering. I couldn't even finish it. This is the very FIRST time EVER that I've had issue with the food on a Celebrity cruise. *****Now, for a BIG concern that forced me to place a lower-than-usual rating on our trip. On our Day 5 of the cruise, there was the beginning of an electrical fire. During this incident, I was sitting on our balcony with the door shut. I vaguely heard the Captain talking, but we had just had Thanksgiving dinner, so when he said "Bravo, Bravo, Bravo", I assumed it was a huge compliment to the dining staff. Later, I was to discover that those words may have been a code to the crew to hurry up to Deck 9 and deal with a fire! So, I was sitting, enjoying my book, completely oblivious that there was a fire on board. Nobody checked the balconies to see if guests (like me) were there! Granted, I barely heard the announcement, so I wasn't aware of what had happened, except for the words "Bravo, Bravo, Bravo". What if I had been completely deaf? Would nobody dart in to see if I was there? When my husband and cousins told the crew attending the emergency that I was probably still out on the deck, NOBODY WENT TO CHECK ON ME! And by that time, guests were not allowed access to our rooms! Fortunately, the emergency was dealt with quickly and we merely had some smoke in the hall overnight. However, had it been any worse, I would have been fried and died! During the final two days aboard, I learned that the Summit is to undergo a complete renovation in February/March of 2019. To that, I'll just say, "Bravo, Bravo, Bravo", Celebrity. Let's take a look at safety and Blu's food quality, too please. I want to be blown away by you again like I have always been on every other cruise I've enjoyed with your company. Read Less
Sail Date November 2018
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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