2 Helpful Votes
Sail Date: December 2018
We spent a day in San Juan before boarding the ship. What a beautiful city with beautiful people. Stayed at Hotel Miramar. Could not be happier with the staff and the accommodations there. Just warm and lovely! The day before our ship ... Read More
We spent a day in San Juan before boarding the ship. What a beautiful city with beautiful people. Stayed at Hotel Miramar. Could not be happier with the staff and the accommodations there. Just warm and lovely! The day before our ship boarding there was a strike and we were told we may have to bring our luggage on ourselves. Well not with celebrity staff, they were there willing and waiting to help. Took only 30 minutes to go through security and get on board. Our cabin steward, Brendan, was wonderful. There was never a time our room was not perfect. What an asset to the ship! Dining each night in the main dining with Emyln and Reynald. They are perfection. After only one night they knew what we drank and had that at our table every single night. We were a large group of 12 cousins but they made us feel like family. Food was perfect every single night and they made each dinner meal so special. Entertainment was top of the line. We really enjoyed the comedians and Philharmonics, our favorites of the evening shows! Shore excursions booked through the ship ran so smooth and well organized. We loved every stop and learned a lot about each island. Our favorite day was St. Maarten with a private sail booked with SXM. They really showed us a great time and made the day so very special. This was our very first cruise, but it will not be our last! Top of the line! We are Celebrity Cruisers for life! Read Less
Sail Date: December 2018
This was our third cruise, second time on Celebrity, and first time on the Summit. We were on a port intensive cruise (San Juan to St. Croix, St. Maarten, Dominica, Grenada, Barbados) with only 1 true sea day, so we spent a lot of time off ... Read More
This was our third cruise, second time on Celebrity, and first time on the Summit. We were on a port intensive cruise (San Juan to St. Croix, St. Maarten, Dominica, Grenada, Barbados) with only 1 true sea day, so we spent a lot of time off ship. Overall, the cruise was good and we enjoyed each of the ports. On the ship, food was just "ok" and entertainment was lacking. More details below. Embarkation: Painless. From the moment we stepped out of our taxi at the Pan American Pier to the moment we were in our stateroom, only 15 minutes had elapsed. And we have no special "perks" or "status." Just luck I guess. Our room was ready when we got on board. Service: Great service from Ryan, our cabin steward. He works like a magician, that guy! Also enjoyed our wait staff in the MDR from Tammy and Kelvin. Took time to explain menus and suggest items. Had to make 3 trips to Guest Relations because we kept de-magnetizing our seapasses. Service was quick and friendly. They also happily exchanged some larger bills for smaller bills for us. Food: This is highly subjective, so take it with a grain of salt. I wouldn't say I would rave about the food here (last year on Celebrity Equinox we had a 3-night specialty dining package--so it's unfair to compare). This year, we ate all dinners in the MDR. I had two things I would rank as "excellent" -- the braised beef ragout with gnocchi as a starter (I could have eaten plates and plates of it as a main) and the slow braised lamb wrapped in phyllo. There were a couple misses: the seafood in the Mediterranean seafood orzo was chewy (a la rubber bands) as was the sirloin steak. I also had the teeniest tiniest chocolate lava cake I've ever had. Breakfast was good in OVC, but lunch found me circling a couple times to pick something out and I'm not picky. Pizza in OVC could be good...or not. Sometimes nice and crispy, other times greasy and limp. But I didn't have to cook for a whole week!  Facilities: This was the smallest ship we've been on and found it naturally easy to navigate. It did not feel crowded at all! Easily found open tables in the OVC. It was easy to get on and off in each port. There was some evidence of the need for the dry docking. Carpet frayed here and there. You could tell our balcony probably needed scraped of the many coats of paint and be redone. There generally wasn't a problem getting a chair in the pool area if you wanted some sun...or even some shade too. Because this itinerary was so port intensive, we didn't have time to enjoy as my areas as we have done on previous cruises. Onboard Activities: Again, since this cruise was so port intensive we were not expecting a lot. And in return, Celebrity did not provide a lot. The singers and dancers are always good, but we the plot-less shows can get kind of repetitive. Neither of the comedians were funny to us, but we like edgier humor and that doesn't really match us with Celebrity's demographic. The magician/comedian (how about pick one!) was awful. On the plus side: We really enjoyed the live music. Since the cruise left from San Juan, there was more Latin music...another plus for me. Disembarkation: Super simple. Walked off when our group number was called. Luggage was already waiting. Line moved fairly quick for Customs and Immigration and then again to get a taxi. Ports… St. Croix: Sundays in St. Croix are SLEEPY. So be advised to plan an excursion as a lot of shops are closed. We enjoyed our island tour though. St. Maarten: We did a beach day here. No complaints. Kim Sha Beach at Simpson Bay is a nice area. Very relaxing! Dominica: Beautiful green and verdant island. Really loved our rainforest/waterfall excursion. Some of the scenery reminded me of Hawaii. Grenada: Similar to Dominica in being green and pretty. Loved our river tubing adventure. Would not hesitate to do that again. Barbados: We did another beach day here. Harbour Lights at Carlisle Bay has a fantastic stretch of sand with crystal clear water. Read Less
1 Helpful Vote
Sail Date: December 2018
We were on the 7 night So. Caribbean cruise on the Celebrity Summit out of San Juan. This was our 4th time on the Summit, and she always impresses us. We had a "scare" the morning of embarkation as there was a strike of the ... Read More
We were on the 7 night So. Caribbean cruise on the Celebrity Summit out of San Juan. This was our 4th time on the Summit, and she always impresses us. We had a "scare" the morning of embarkation as there was a strike of the port workers. Through social media, we heard that passengers were not being allowed to disembark, and thus we would not be allowed to embark because of the strike. Unfortunately, we were not aware of who to contact about this, and the Celebrity office was closed. Luckily, we had befriended a cab driver and he said we should still head over for embarkation. By the time we reached the port, we were allowed in, and were one of the first people at the pier. We were on the ship early and the vacation started. The Summit is going in to be "Edgeisized" soon, but we found her upkeep to be very good. Is there some signs of wear and tear on her, sure. But nothing that would spoil our vacation or that we would complain about. For a "smaller" ship, the Summit never seemed crowded to us, and offered us the usual OUTSTANDING service, friendliness, and quality food and beverage that we have come to expect from Celebrity. We stayed in an A2 AquaClass cabin (our prior times of the Summit we were in A1). Although located on deck 9, and under the pool, we only heard minimal noise from the pool deck in the morning (and we were up anyway), and nothing at night (but we are almost never in the cabin during the day/night except to sleep, shower and change). Because of being in AquaClass, we dined in Blu every night. Blue was excellent and the staff was wonderful. The staples for us on Celebrity cruise vacations, the entertainment in the theater (only gave it a 4 here because we had already seen the 3 Celebrity shows multiple times already, but the cast on the Summit was great, so worth going again), the Martini Bar, Pool Bar, Revelations, etc., were all great as usual. This trip was "port heavy" stopping at 5 ports during the 7 days. This had its pluses and minuses. Biggest minus, only 1 real sea day. However, for ports we had been to before or that did not have things we were interested in doing, we spent most of the time on the ship, which we had to ourselves. So, like a sea day at the pool, but without any crowd. Overall, another 5 star cruise and experience delivered by the Summit and her amazing crew. Read Less
Sail Date: December 2018
We had a wonderful cruise. We choose this cruise because we thought it would be a nice relaxing trip with good weather. Service on the ship was exceptional. This was our second Celebrity Cruise, first in 15 years. We were in Aqua class ... Read More
We had a wonderful cruise. We choose this cruise because we thought it would be a nice relaxing trip with good weather. Service on the ship was exceptional. This was our second Celebrity Cruise, first in 15 years. We were in Aqua class and did not know what to expect. We highly recommend Aqua class because of the Blu dining room. Blu was incredible in our opinion. Service top rate. We were able to select from either the main dining room menu or the Blu menu. So we had double the menu choices not that we really needed both. We had the classic drink package and that was perfectly fine. The many bars throughout the ship were great and adequately staffed so never had an issue getting a drink. The staff in Blu always made sure our wine glasses were full. Our room was fine and no complaints. Roderick our head waiter in Blu was a pleasure and made our meals always feel special. Everyone was so polite and always smiled and asked how our day was. We enjoyed the Celebrity service so much we booked an Alaskan trip for the summer on the sister ship Millenium. Took one excursion in Dominica when we walked off the boat, a local tour, very nice. Really weren't interested in many excursions as we preferred to hang around the boat and relax. Getting on and off the ship was the best we have ever experienced. Read Less
Sail Date: December 2018
This ship is being taken out of the waters in February for renovations and should have been taken out a year ago! Not only the condition of this ship was well below average with its horrible smells to the point of having to move lounge ... Read More
This ship is being taken out of the waters in February for renovations and should have been taken out a year ago! Not only the condition of this ship was well below average with its horrible smells to the point of having to move lounge chairs to higher deck because of bad smells to the below average food and service. All my pre-vacation preparations I did were not on record. By this I mean, setting up on line spending accounts to filling out food special needs and faxing information ahead of time to not having any prepaid transfer documents supposedly waiting for us at the airport. We were Concierge level which as part of that package we were supposed to receive priority boarding. Nobody was there. We walked on board to someone trying to sell us specialty dining (which we already reserved) and nobody else around to show us where to go. We were lost! Finally found someone to ask which way to go! This was my 9th cruise so it's not that I didn't know what to expect! The Concierge told us later in the week he was there until noon! Not acceptable! He was pretty much useless. Never met him until an issue arose with the photo department on Thursday evening. He did leave a message on our in-room phone on Wednesday evening describing possible excursions for Thursday our last day in a port! Wast of time! Cabin was old with worn carpet and nothing special. The balcony was dirty and in need of a paint job very badly! The overall dining was well below average for a cruise. The food was nothing special at all. Absolutely nothing exciting on the menu. We had the classic beverage package and there was 1 wine and 1 cocktail on the dinner menu within that package everything else we had to pay for. They obvioulsy want you to spend more for specialty dining which we did and the Tuscan Grille was exceptional! Q-sine was a disappointment as we had eaten at one on another cruise and had enjoyed it. Entertainment was below what we have come to enjoy on Celebrity Cruises with most singers struggling. Dancers were great! Service was average. Our Dining room steward was great! Our room steward was not helpful and had to ask for beach towels each day even though they were supposed to be provided to us. All shore excursions were as expected and we enjoyed them EXCEPT for the Volcanic mud baths in St. Lucia. DO NOT GO ON THIS EXCURSION. Everyone was complaining! IT was a 2-2.5 hour bus ride!! When arrived at the mud baths where we were supposed to "soak in the bubbly water" we were paraded in with about 100 of our closest friends!! over very rocky terrain and not allowed to wear water shoes of any kind. we were given buckets of sulfur mud with everyone reaching into buckets and smearing it on themselves while trying to stand on rocks. People were slipping and falling all around us. Marched us in and out as quickly as people could move and the whole experience was terrible! Not relaxing or soothing one bit! Every other excursion was great with Barbados being the most fun! A snorkel tour then the beach for the afternoon with great tour guides! Disembarkation was a nightmare as the dock workers in San Juan went on strike at midnight Friday. Celebrity staff had never experienced this before and were not prepared. We had to remain on board with our luggage which was fine, had to handle it ourselves. Rather have it with us. When we finally were told to leave ship, we were not allowed to leave the ship terminal due to picket lines they told us were too dangerous to cross. We stood in the terminal for over 3 hours with no direction from any Celebrity representative and there was a language barrier as well. We were told before leaving the ship to help some of the elderly if we could! (which everyone did) Nobody ever went through customs!! Never filled out any custom forms and that should be disturbing to everyone! I could go on but we did have a good time within our own group! You're in the beautiful Caribbean after all no matter how awful the ship was that brought you there!! Read Less
1 Helpful Vote
Sail Date: December 2018
We knew that the ship was due for a refit in the new year, but having read positive reviews despite the ageing nature of the ship, we liked the itinerary, and the chance of a bit of sun before the worst of the winter set in. Yes the ... Read More
We knew that the ship was due for a refit in the new year, but having read positive reviews despite the ageing nature of the ship, we liked the itinerary, and the chance of a bit of sun before the worst of the winter set in. Yes the ship shows signs of rust and general deterioration, and every time the ship had to start moving from a stationary position the vibrations rattled everything in the cabin, but we didn't miss any destination as a result of propulsion issues, as had happened to previous passengers. Initial impression was good, and we were impressed with the speed of boarding and the general layout of the ship. I hadn't noticed at first that our keys hadn't got our "Elite" status, but realised when we found no welcome bubbly when we opened our cabin door. This needed 4 trips to guest relations and the Captain's club concierge before our keys were updated (an email to Celebrity disclosed that for some reason our status had been removed from the booking 3 days before embarkation - no explanation offered) but no gift offered. Bags arrived quickly, brought by our cabin steward, who was superb all the way through our cruise. After travelling etc., it's nice to take a shower - but bot in brown mud, which was what we got in our bathroom. There was an issue with the water system in some of the rooms, and poor Lady Mancunium took the full hit of the muck dispensed by the shower. Towels, floor - everywhere was coated, and it took until well after the ship had sailed (8.30pm!) for the water to begin clearing. In fairness guest relations did send a bottle of Evian for us to clean our teeth and have a was (LOL) and later offered us a complimentary meal at one of the specialty restaurants. We traveled in an Aqua Class cabin, which entitled us to eat in Blu, but having eaten there on our first night and waited for ages for the food we had ordered and then to have excessive delays between courses coupled with under-cooked vegetables (not just al dente - neither fork nor knife could penetrate the carrots or broccoli) we decided that we would find better elsewhere. After an excellent meal in the Tuscan Grill we alternated between MDR - where service was excellent and Sushi on 5 where again service was superb, and in both the food was very much what I had hoped for - including an introduction to a new addiction - Wasabi Gellato - WOW! So what went wrong other than the water - read on! In the course of 7 nights, we managed to get one mixed drink that matched our expectation! Between the lounge bar man who insisted that soda is part of a Negroni, but omitted to tell us that they had no Campari and had used an alternative, and when challenged suggested that my wife should get a job as a cocktail waitress if she was so knowledgeable!!! (Couldn't be bothered complaining - we just left the bar and never returned). To the Vodka Martini drowned in olive juice (never asked for dirty) to the incessant adding of ice where it has specifically been requested to be left out (Rum & ginger beer with ice?). Destinations were all as expected and since we had visited all before we made our own way on shore. Then the ultimate end to a cruise - the dock workers were on strike and were picketing the port, preventing the unloading of bags and blocking buses and taxis from entering the port. OK, I know the strike was a local issue, but how it was handled by Celebrity was far from perfect - and it was clear from Rich's (the Cruise Director) demeanor that he was embarrassed about the whole thing. Apparently the only way we could get our bags was for us to take them off ourselves, which defeated the whole point of being urged to have them outside our cabins earlier than later, to assist the staff handling them on the evening before debarking (by which time Celeb were aware that there may be a strike. Once we were eventually off the ship we were offered no support by Celebrity, being forced to stand and wait for news of the strike, since there was no transport available, and no indication of when we could expect any. Some people did try to walk off to the waiting taxis outside the port (a 20 minute drag of cases) but since the pickets were making even that difficult and traffic was gridlocked they achieved nothing. After almost 3 hours of standing without drinks or information we were informed by the local police that the strike was over, and we eventually escaped the port. Don't think I will venture onto Summit again and sadly, Celebrity could have done better for their stranded passengers. Read Less
2 Helpful Votes
Sail Date: December 2018
My wife and I were recently taken on our first cruise. It was a gift from our children. You can only imagine the excitement that built over the four months of planning, which cruise line, what foods, the drinks, I work from home and must ... Read More
My wife and I were recently taken on our first cruise. It was a gift from our children. You can only imagine the excitement that built over the four months of planning, which cruise line, what foods, the drinks, I work from home and must have full time dependable internet, clothes, how much luggage. The list goes on and on. Just like in real life, all dreams must come to an end. This one didn’t, it turned into a nightmare. There were nine of use on the cruise. Almost every one of us has spent the greater portion of our lives in guest/customer relations. We know how a customer based business is supposed to be run and Celebrity Summit does not come close. I personally have spend the last forty five years of my life working in bands, hospitals and casinos, always in direct contact with guests, customers and co-workers. Had I conducted myself in the manner we were treated by Celebrity Cruse I would have been fired. I was taught, by my father, “A man is only as good as his word”. “If you say you’re going to do something, do it, no matter the cost to yourself”. When I first started learning how to play the guitar my brothers told me, “If you don’t like it no one will”. I later adopted the phrase, “I will never do anything to embrace anyone and I do not want anyone to do anything to embrace me”. At the time this pertained to playing in bands, mostly with the other band members, management and customers. It now applies to my entire life. By the way, I have been in bands that have played on cruise ships. Entertainment was the key and customer satisfaction was the ultimate goal. This was not the case on our cruise. The buffet, which should have been the primary eating venue, was like eating at a soup kitchen. One would think that if you cannot come up with something to cook prepare the food of the island you going to port at. The bathroom in my RV was better. The internet was very sporadic. Service at the bars was consistent. No organization. No where to place trash that was in plain sight. TV was a joke. Boarding and disembarking was very time consuming. The staff seemed unorganized and did not work together. ATM machines did not work. Entertainment was very outdated. No Laundry rooms. The guy singing, “B I N G O and Bingo was his name O” was very annoying. This is depressing me. I would continue to list things that could have made this a great trip, but will run out of space. I will just say, “For the most part nothings went as expected and/or advertised and the things that did go right were over shadowed by the aforementioned failures. On a lighter note: QSine and Café’ al Bacio were great. Volkan working in the Tuscan Grille was very professional. He was the high point of the cruise. Read Less
1 Helpful Vote
Sail Date: November 2018
We absolutely loved every aspect of our cruise except for the live music acts ! They were very poor Sail always were not upbeat funky or fun due to the musicians. But aside from that we loved every minute of our cruise & feel we were ... Read More
We absolutely loved every aspect of our cruise except for the live music acts ! They were very poor Sail always were not upbeat funky or fun due to the musicians. But aside from that we loved every minute of our cruise & feel we were very well catered for on every aspect. The ship is spotlessly clean. Bedrooms are super comfy with great amenities! The food everywhere was amazing as was bar service. We loved our serves in main dining room august & Dave they made our cruise extra special. All staff were lovely. Disco was great craic ! We will definitely book again loved the islands especially Barbados! Thanks for the memories it was great value for us coming from Ireland. I think my only 2 gripes would be uninteresting bands n singers & on embarking staff pushing you to upgrade on everything let us just enjoy what is available Read Less
2 Helpful Votes
Sail Date: November 2018
We chose this cruise for the Southern Caribbean itinerary. I have been on 50 plus cruises and traveled with 5 others age 25 to 55. First off, the ship is spotless. Yes it is older but beautiful non the less. The ship is definitely in ... Read More
We chose this cruise for the Southern Caribbean itinerary. I have been on 50 plus cruises and traveled with 5 others age 25 to 55. First off, the ship is spotless. Yes it is older but beautiful non the less. The ship is definitely in need of an overhaul but still nice. The crew is wonderful and many called us by name after just one encounter. The cruise director Patrick and his staff were great! We only had one sea day but they were also ready to get the fun started. We used Uber from our hotel to the port and after the cruise. Very easy and about 1/3 of the cost of a taxi. Plus the Uber driver we’re great! When you leave the cruise terminal just ask security where the Uber pick up is. Do not ask the folks selling shuttles they lied to us and told us there is no Uber in San Juan. The pick up is to the right of the terminal exit around the corner. Now back to the cruise. The food in MDR was good and the service was quick. We were in Aqua Class so we also ate at Blu a few times. Blu has outstanding service but we were not impressed with the food selections. The afternoon canapés delivered to our cabin were disgusting. They were only delivered 4 days and one of those days a long blond hair was in the food. Also, most of the canapés were unidentifiable, why don’t they come with a description so we know what’s on the plate? There were a few unidentifiable items on the buffet at dinner every night. Why not put a sign on each and every item? I don’t like to guess what the food is. Speaking of buffet, every other cruise line offer fat free salad dressing on the buffet EXCEPT Celebrity...big miss Celebrity...many people like to have healthy choices. Speaking of healthy choices the Aqua spa cafe was consistently very good but it is basically the same old things every day..,ship to ship. Time to change it up Celebrity. Comedian and bands that played on the ship were very good. Production shows stunk. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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