320 Celebrity Summit Cruise Reviews

This was my 2nd cruise on Celebrity after many on NCL,RCCL, and a Carnival. I am an experienced cruiser and was traveling with my DH and DD(13). Embarkation was smooth although we got to the port at 11ish in the morning and had about an ... Read More
This was my 2nd cruise on Celebrity after many on NCL,RCCL, and a Carnival. I am an experienced cruiser and was traveling with my DH and DD(13). Embarkation was smooth although we got to the port at 11ish in the morning and had about an hour of lines before getting on the ship. The port terminal was easy to get in and out of as we had a friend drop us off. We did bring a case of bottled water, cans of soda and a bottle of wine with no issues. I chose this cruise as it was convenient to home and relatively inexpensive- I booked about four months out at a guarantee inside and was assigned my cabin within the week- an inside mid-ship on deck 2(2100). The cabin was fine for three people and our cabin steward Fidel was wonderful. We did have a few toilet issues throughout the week but they were addressed and resolved. Our cabin was kept neat and clean and I had brought an air freshener for the bathroom(smartest thing I packed LOL). Felt very little movement in our cabin and it was mostly quiet- You could hear hallway noise when groups of people were milling about, you could also hear some noise from above but it was very sporadic The food on the ship ranged from average to very good, I did have an incident the first night in the cosmopolitan dining room, whereas a piece of a broken porcelain plate ended up in my green beans, I understand accidents happen and I was presented with an apology from the chef and a plate of strawberries but it ruined my dinner that first night and made me very wary of my meals for the rest of the cruise. While I appreciated the effort it really didn't comfort me from the experience. Had that happened in a restaurant on land I would never have frequented the establishment again, but since it was the first night I had no choice but to try again and luckily the rest of the time there were no more incidents. The ocean-view buffet was fine with a decent selection you just have to find where the food you prefer is located( a quick lap around, before getting your food). Seating could be difficult but I would luck out towards towards the back, and outside in the back of deck 10 was where I liked to have my coffee in the morning. Entertainment was hit or miss...timing could be difficult as activities overlapped. I really enjoyed the rooftop terrace where they showed movies but on the last sea day when they were showing a movie I had wanted to watch(Snatched) the screen broke and they were fixing it while the movie was showing so I could not enjoy it(I did leave, so I do not know if they ever fixed the issue) Chairs could be hard to find and the pool deck got very crowded. We lucked out and had nice weather the whole trip. One nice thing we got was to go on the front of the ship(the helipad) when we left New York and again when we left Bermuda. They gave us cold towels and a drink. Service was fine, no complaints there. We explored the island on our own buying a two day bus and ferry pass, the best way to explore on your own time table. We visited the Crystal Caves, Horseshoe Bay and St. Georges. We also went on a Glass Bottom Nighttime Bermuda Triangle Boat Ride. There is a building right off the pier where you can book all sorts of excursions, no hassle and it was a very enjoyable trip. My daughter did go to the teen club for a few activities but any child over 13 had the freedom to come and go as they wished so she only partook in those activities that interested her. They delivered a card listing the daily activities to our room so she could decide what she wanted to do. Overall, it was an enjoyable and relaxing vacation. Read Less
Sail Date August 2017
This was a last minute cruise for our anniversary. Last time we cruised on Celebrity was back in 2004. We were somewhat underwhelmed going to Bermuda on the Mercury and haven't been back on Celebrity since. Our choices for this cruise ... Read More
This was a last minute cruise for our anniversary. Last time we cruised on Celebrity was back in 2004. We were somewhat underwhelmed going to Bermuda on the Mercury and haven't been back on Celebrity since. Our choices for this cruise were the Celebrity Summit or the Norwegian Breakaway. Since 2004 we have cruised several times on Norwegian and never had a problem. We like that they know that you're on vacation and they try to make your cruise as effortless as possible. This time we chose the Summit because we wanted a smaller ship.Though smaller and dated the Summit was in very good shape. Embarkation went well, no problems and dock personnel were very professional. We were greeted by our Concierge, Moby who invited us to lunch at the Cosmopolitan Restaurant the main dining area of the ship. After, we went to our room (see below) and met with Gusite our cabin steward who was phenomenal. We later learned he was a 17 year veteran of Celebrity. The common areas were always clean. The bars and lounges were more than satisfactory. The service on board the Summit was probably the best I have had on any of my cruises. The majority of the staff that I encountered made you feel welcomed and valued. The buffet was OK but the seats need to be replaced as you would sink in when sitting. The entertainment was good with two comedians, a magician, a singer and the Summit dancers performing three shows. They also had a live band not canned music which made the performances even better. Now, the annoying stuff: 1- The dining room, two couples are waiting to get in.for breakfast or lunch. Couple 1- both wearing sneakers, shorts, male with a tee shirt female with a halter top. They get seated. Couple #2- both wearing sneakers, shorts, female with a tee shirt. The male has a tank top. They are denied entry because the male has the audacity to wear a tank top to breakfast/lunch while on vacation. Meanwhile halter tops are allowed(which as far as I'm concerned is fine} Why the double standard? Why bother the vacationing guest anyway. 2- The spa- Got a massage and the wife got a exfoliate treatment. Plus they up sell the wife on products. Cost over $600. Now to use the steam room or sauna we have to pay an additional charge despite just spending over $600. We couldn't even get a one day pass much less a pass for multiple days. Other cruises we were on offered the sauna and steam room as complimentary amenities. 3- The casino- We went to the casino every day to play roulette. Every day we dropped over $100. While playing a lady announces that everyone should get a free raffle ticket to win a chance of getting into a slot machine tournament. When the lady passes me I ask her for two tickets one for me and one for my wife. She said she could not give us tickets since we were on a gaming table. Hold it, I'm giving you over $100 per day by gambling on the gaming table but I can't participate in the free raffle? The guy standing there watching what's going on and not spending a dime gets a chance to participate in the slot tournament but a paying person can't? BTW she was the only rude employee I encountered on the ship. The Celebrity Summit has so much that it does right and then they annoy you with petty stuff that takes away from your experience. The phenomenal service goes down the drain when they nit pick at the guest. Needless to say we regretted going on the Summit and should have stayed with Norwegian. Read Less
Sail Date August 2017
We enjoyed our cruise but will not choose an Aquaclass cabin on future sailings. Our cabin was 1117, deck 11. No overhang and minimal noise from deck 12. We enjoyed the location of the cabin. As mentioned in other reviews, some of ... Read More
We enjoyed our cruise but will not choose an Aquaclass cabin on future sailings. Our cabin was 1117, deck 11. No overhang and minimal noise from deck 12. We enjoyed the location of the cabin. As mentioned in other reviews, some of the cabins in the Summit are quite tired. In cabin 1117, we did see rust, stains, deficient A/C and broken shower seals. The cabin had a very unpleasant smell. The Persian Gardens are not worth the extra money in our opinion. The thalassotherapy pool is not part of the Persian Gardens. It is a public pool in a solarium, and rather crowded. Blu was a wonderful experience, but not sufficient to rebook an Aquaclass cabin on the Summit. Our favorite spot on the entire ship is Al Bacio. The Bombay Chai lattée is made perfectly, as any of the coffees we sampled throughout the cruise. Bermuda: we loved Bermuda. Beautiful experience that we will not hesitate to redo. Read Less
Sail Date August 2017
I chose to go on this cruise with my family for my 30th birthday. I had sailed on the same cruise boat and same itinerary 5 years prior. This is my 3rd Celebrity Cruise. They had changed a lot and I think it downgraded instead of ... Read More
I chose to go on this cruise with my family for my 30th birthday. I had sailed on the same cruise boat and same itinerary 5 years prior. This is my 3rd Celebrity Cruise. They had changed a lot and I think it downgraded instead of upgraded. Embarkation and disembarkation: went very smoothly. You have to put your bags out by dinner the night before so make sure you have what you need in a side carry off bag. The ship: is very clean but you can tell that it is dated for sure. The bathrooms throughout the boat were well taken care of. Dining was exceptional. The food selection and service was wonderful. If it weren't for that, I would rate it a lower score. Clickson, Aquelino and Vish were fantastic and hard workers. I looked forward to attending dinner each night because of them. Also we got lucky to have them every night. Unfortunately, they do select dining so you need to make a reservation each night and you are not guaranteed to be in the same section. (Which is something I always look forward to when cruising) They had early and late seating but they were sold out long before we could get in and I booked my cruise last October. That was disappointing. The buffet was OKAY, the selection in my opinion was not great and I was SEVERELY upset that they had gone away with the sushi at the buffet and made it a separate restaurant that you pay for. They used to have delicious crepes at their Bistro on 5 which were worth the extra money and they no longer have those. I must say the burgers and hot dogs were WONDERFUL I had at least one each day! No chicken fingers which was odd. The lines for the stations are long and things are spread out. If you drink it is worth it to get the premium liquor package and have gratuities included for the drinks. Entertainment: I went to the shows each night. 2 comedians (just okay), 3 shows by the cast of the boat (I liked, but I also love musical theater), 1 magic show (just okay) an entertainer, Lou Gazzara who was phenomenal. The service was wonderful as well. That is one of the things I LOVE about Celebrity cruises. Spa: DISAPPOINTING. The one thing I look forward to each cruise. I had Shana and she could careless. She did not seem well trained or enthusiastic. The special noted that it was the special on port days but the items listed were not included in my spa treatment. I did not recommend the spa to others on the boat and they canceled their appointments. I had been on the cruise before with spa treatments and was never this disappointed . For a $200 spa service it was the worst money I spent on the cruise. I was planning on getting a few and decided against it. They did not offer my anything after I expressed my concern. My sister and mom had good appointments so I just got unlucky, Casino: Derrick the casino manager was kind on the last day trying to resolve my Casino issue from midweek but the casino dealers and pitboss on schedule Wed night of the cruise were terrible Rafael. Nereo was not as helpful either. Robert is a young dealer and doesn't clearly understand Roulette (probably the simplest casino game). TERRIBLE NOT TRAINED DEALERS. The casino cashier counters were ignoring and not helping. It was finally on the last day that when I expressed my disappointment for my survey that she then got the casino manager. My family and I did not return to the casino so spend any money from Wed on. I was disappointed with the way they handled my concerns. It rained while we were in port and Bermuda was having its big Independence Celebration so it was not the week to go. DO NOT GO THE FIRST WEEK OF AUG to Bermuda. Lesson learned. Very limited pool and no chairs. People stay packed in the hot tub. Never got a spot or chance to relax by the pool (the rain didn't help) I would definitely go on another cruise, but definitely not this ship. This was my 3rd sailing and though I LOVE the service rapport of Celebrity, I would try a different cruise. This cruise was VERY EXPENSIVE!!! Was NOT worth the MONEY!!! Read Less
Sail Date July 2017
Choose this cruise for convenience out of NJ and destination of Bermuda. Not happy with the ship design - was lacking an open atrium - the Grand Foyer felt confining - not an open feel at all. In our cabin, I had a welcome bottle ... Read More
Choose this cruise for convenience out of NJ and destination of Bermuda. Not happy with the ship design - was lacking an open atrium - the Grand Foyer felt confining - not an open feel at all. In our cabin, I had a welcome bottle of champagne - no ice - I had to ask several times the first day to get the ice. I had also brought my own bottle - other days it was better getting the ice to chill the bottle. The main pool was just too small - and was then too crowded ! First nite dinner - I had prime rib - it was OK/fair. Table service that nite was not good. Twice I asked for lemon for my water - never did get my lemon through out the entire dinner. I do not understand the large spoons served with all desserts, difficult to enjoy the dessert - a teaspoon would have been better, or better yet a dessert spoon/fork. 2nd nite there was a terrible bathroom problem by the theater - yuck - the bad smell lingered thru to the next nite. This is really upsetting - In the dining room - cruisers arrived poorly dressed - in hot pants, men with tee shirts, and jeans, and one man was wearing work boots. On other cruises, these cruisers would have been asked to leave and come back dressed appropriately. Very little beverage service around pool or decks. Most times I had to get my own. on the plus side - the entertainment was FABULOUS! Not only the talent brought onto the ship - but the Celebrity entertainment was top notch. We did experience some superior service - Donovan the singing waiter at breakfast buffet and Chambi in the main dining room and also our waiter in the Tuscan restaurant. Would consider travel on Celebrity again for the entertainment ! Would like to return to Bermuda - a great vacation destination. Read Less
Sail Date July 2017
It definitely shows it's age. It was a week long cruise. All 7 days, breakfast was exactly the same menu. Lunch was 80% same menu. Dinner was probably 75% same menu. Got sick of the food. Most food items didn't even taste good. ... Read More
It definitely shows it's age. It was a week long cruise. All 7 days, breakfast was exactly the same menu. Lunch was 80% same menu. Dinner was probably 75% same menu. Got sick of the food. Most food items didn't even taste good. Stateroom service was very good. The attendant was very pleasant, friendly and was awesome. This is not really a family cruise. Most activities were geared towards adults. There were ton of (probably over 50%) was old, retired people. When it comes to entertainment, they have this Fun Factory and X Club. My son (he is 7) Fun Factory. They do some lame things and play with X Box. Daughter (she is 12) went to X Club. She loved it as they were let loose and most of the time they were just hanging out in the cafe past midnight. Not many nice shows that targeted younger generation. Bands, DJ and the musical shows were mostly playing 80's and 90's music. Our kids didn't want to hang out with us because of this. Read Less
Sail Date July 2017
The embarkation process was painfully slow in Bayonne. It took more than 1 hour to board after getting on line which was slower than we have experienced on other cruises. The cabin was clean and of adequate space although there was a ... Read More
The embarkation process was painfully slow in Bayonne. It took more than 1 hour to board after getting on line which was slower than we have experienced on other cruises. The cabin was clean and of adequate space although there was a problem with the toilet that was not completely fixed. The dining room service was excellent (waiters Alwyn and John) and the food quality was very good. The pool and surrounding chairs were wholly inadequate to the number of passengers. Chair hogging was rampant and unless you are prepared to get up at 5AM to spread towels everywhere to "save" places for your extended family you cannot hope to find a place. As far as I could determine, Celebrity pays only lip service to its 30 minute policy. The entertainment was generally good but some activities were held in the lounge on deck 11 which cannot accomodate the number of passengers. The excursions we took were good (Devils Isle cruise and snorkel) and poor (Glass bottom boat in the evening as there was virtually nothing to be seen). Bermuda is an excellent place to visit but docking at Kings wharf is very crowed as an NCL ship was there at the same time discharging 4000 plus passengers. Better option is HAL which departs from Boston and docks in Hamilton and spends additional day in Bermuda. The Crew from the Cast. on down were very nice and helpful. All in all this was at best an average experience. Read Less
Sail Date July 2017
We are a 60-ish couple on our 41st cruise. This is my 21st Cruise Critic review. This is our 3rd Celebrity cruise and our 2nd in 13 months on the Summit. We booked this cruise aboard the Summit last May for the purpose of watching the ... Read More
We are a 60-ish couple on our 41st cruise. This is my 21st Cruise Critic review. This is our 3rd Celebrity cruise and our 2nd in 13 months on the Summit. We booked this cruise aboard the Summit last May for the purpose of watching the America’s Cup Races in Bermuda. Were that the only goal, we would have accomplished what we set out to do, but the races only occupied the second weekend, so there was plenty of “regular” cruise experiences going on during this 9-day voyage. We always enjoy Bermuda and we like that our Diamond-level with Royal Caribbean is honored (as Elite) here on Celebrity. That said, this will likely be our last voyage on the Summit. There isn’t anything particularly bad about this ship or this voyage, but nothing is over-the-top, one-of-a-kind or best-in-class. Everything is acceptable, nothing is exceptional. When I review a ship that isn’t RCCL, I must always present a disclaimer, citing that because of our Diamond status with Royal, we always feel a little bit slighted by other lines that don’t do as much for their best customers. Still, we are Platinum with Carnival (their top level) and they don’t so much for us; no open bar, no dedicated lounges. Same thing with NCL. But Celebrity does honor our status with RCCL and still they miss the mark. Bars around the ship do not have free drinks. RCCL loads 3 free drinks on your card every day, valid from 5-8:30 for Diamond and above members, redeemable at any bar/lounge. On this ship it’s the Revelations Lounge or nothing and that wasn’t even every day. But, aside from that… We twice had badly soiled bedsheets put on our bed. The 2nd time, the housekeeping supervisor peeled back the bottom sheet, only to find another stain; a soccer-ball sized green stain. It was appalling. The first time we got flowers and a dish of strawberries, the 2nd time, they said they would follow-up but they did not. It is very disconcerting to me that they did not follow-up. That caused my wife – who was thoroughly grossed out by all this – to proclaim that she was all set with this ship. I asked a couple of other passengers if they liked other Celebrity ships more than the Summit. Without exception, the answer was yes. This means that we will likely return on this line, but not on this class of ship. Like dogs years, this ship, in ship years, is ready for the boneyard. It’s not so much decrepit as it is outdated. The restaurant choices stand out as poor. I can’t believe that there is a food line at the dining room. Dozens, if not more, people standing in queue to be seated. And if you want a table for two, you may get a beeper and wait some more. And the tables for two are hardly private. There are 3 other dining choices: Tuscany, which is good, Qsine, which is good and now (new!) Sushi on Five. This is nothing more than middle-of-the-road sushi. No signature items. Nothing special. By comparison, Izumi on RCCL is excellent. The Chef’s Table was good, but frankly the poorest that we’ve ever had on any ship (and we’ve done a Chef’s Table on Princess, RCCL, Carnival, NCL & Celebrity). At $140 per person, I do not recommend this. The entertainment was good, but not great. The best two shows are the magic show (iMagic) and Intimate Broadway Cabaret. We did a cooking class. This took place in the Tuscany kitchen. I am quite experienced in the kitchen so this was not a mind-blowing learning experience. Furthermore, at $70 per person, there seems little reason to do this. Also, it lasts over 3 hours. Too long and dragged out. On the plus side, the Summit has new Housekeeping carts. Instead of the monstrous cart in the middle of the aisle, the new carts are like oversized, soft-sided roll-aboard luggage. The room attendants can maneuver the “cart” into the doorway of the room they’re working in, out of the aisle. This is an excellent idea. There are two other things that I like about Celebrity over RCCL. I like that the shower has sample-sized shampoo, lotion & conditioner like a hotel, instead of the dispensers. And I also like that you don’t need to use your room key to borrow towels. It seems a bit low-class to check with an attendant before using a pool towel. Give me a break. I don’t want to steal your freaking towel. All in all, this was an average cruise. Nothing outstanding – other than Captain Kate and her staff. Food, entertainment, the ship are all average. Selection at the Oceanview Café….average. In the final analysis, I am yet to be bored with the Oasis class or the Quantum class on RCCL, but I am bored with the Summit. I do want to try the Solstice class on Celebrity. There are better choices than the Summit out of the NJ/NY area. Read Less
Sail Date June 2017
Just off the Summit for the signature America’s Biggest Regatta sailing to view the America’s cup race. This was our sixth Celebrity cruise, and first on the Summit. We last cruised in October 2014 on the Century in the South ... Read More
Just off the Summit for the signature America’s Biggest Regatta sailing to view the America’s cup race. This was our sixth Celebrity cruise, and first on the Summit. We last cruised in October 2014 on the Century in the South Pacific. I will start by saying that while we enjoyed our cruise we found many things very disappointing. So disappointing in fact that this was the first time we felt we have no interest in cruising with Celebrity again. This is a strong statement because we have loved Celebrity from our first experience in the Galapagos to our most recent in 2014. First, our stateroom. We had a sweet sixteen balcony. The balcony was large, and the room was small as expected. This was not an issue because we spend very little time in our room. The problem with the room was that it was in disrepair. The shower floor was covered in rust stains and the mirror was held together in places with duct tape. Seriously, duct tape. We had quite a severe leak from the air conditioner that left a mushy puddle in front of the entry door and main closet. The leak was repaired in a couple of days, but it must be an ongoing problem because the carpet was peeling away from the wall. Otherwise, we were happy with the cleanliness of the room in general and our attendant was fantastic. They have cut back to one attendant doing away with the assistant position. We did not have any issue associated with a lack of service. As mentioned elsewhere on CC, robes must be requested. I agree with previous posters that while it is no trouble to ask, new cruisers may not know to ask. Next is the Persian Gardens. I always purchase a pass for the entire cruise for the Persian Gardens. I was concerned that Summit wouldn’t be as nice as it is on the interior of the ship, but found the space to be very relaxing. What was wrong with this experience was that there was a huge Turkish Baths steam room that was neither warm nor steamy, and it was always empty. People went in and turned right out just as we did. The hot sauna was a highlight. Perfectly heated and roomy. There was a heated bench in the main area that was relaxing with cooler airflow in the room. The biggest problem was the herbal steam room. It was so tiny you could only fit two people or four if they knew each other because there would be touching, and this is quite unappealing if you don’t know the person sweating on you. Also, every visit we had to ask the staff to replenish the aromatics. Never before was this an issue on other ships. The room was always scented. On the Summit, upon request they would either spray the aromatic from a bottle or pour from a jug. One person even dumped a huge amount of liquid onto the benches instead of putting it in the diffuser or on the floor. Who wants to sit directly in a wet mess of oil? The final problem with this same room was that three days before the cruise ended the seats malfunctioned an no longer got warm. So limited space, no heated seats, and no aromatics. Unacceptable. Next is a general mention of staffing. Many seemed new. Two of our favorite places were ruined due to lack of experienced staff. The young lady serving smoothies at the aqua spa café had no idea how to make them, and the results were undrinkable. She was reading the ingredients from the menu, but had no idea was portion of each to use. The martini bar had all new staff who had no experience with the tossing bottle tricks, and could barely pour two drinks at a time. They also had no idea how to make drinks on the menu. First let me say that we are experienced drinkers so when we say the drinks are strong you can imagine them tasting like paint thinner. We had to ask them to make them lighter and lighter each time. We also caught them making the same drink for both of us when two drinks were ordered. One called for lime juice and one for lemon. He mixed them both with lime in the same shaker and gave us a different garnish. Only when we started asking them to create drinks for us did things improve. They were clearly talented bartenders, but were not Celebrity Martini Bar bartenders. We loved the show and many of menu drinks in the past, but that was not to be on this cruise. Next is food and food service. We dined once in Qsine and loved everything about it. We highly recommend it. Having dined in Tuscan many times in the past we skipped it. We also skipped Sushi because we don’t care for it. We did miss Bistro on 5. We found the food in the MDR to be fantastic. We think it has gotten better. Portions were somewhat smaller, but that was fine given the amount we eat in general cruising. They did modify the menu by grouping starters and appetizers, but we sometime ordered separate soup course without an issue. What we noted was how slow service was. We were in select because we eat on our own pace which is slower than most people. We general like 10 minutes or more between courses. In the past we would work with the server to put in for our next course, and it would always show up within a couple of minutes easily. I can honestly say I can’t recall an exception. On the Summit, we would often wait up to 10 minutes or more once the course was requested. This often put us at 20 minutes between courses. I really don’t fault the server because he was attentive, but things seemed to take forever to make it from the kitchen. Next is activities. We missed most of the Celebrity Life activities like love and marriage and the feud games because they were scheduled at 8 instead of 10 or 10:30. I see this working in some ways for traditional dining, but a lot of people like us seemed to head for select dining at 8 after the show. We did thoroughly enjoy the late night silent disco. It was ridiculous and fun at the Martini bar early in the cruise, but was very disappointing when they moved it to Cellarmasters toward the end of the cruise. It turned into somewhat a pajama party for kids as young as 3. Speaking of children, they were a problem on this cruise for us a quite a few fellow passengers we chatted with and overheard. We normally avoid cruises when school is out, but wanted to see America’s cup. The tweens dominated every karaoke night. Enough complaints were made that they said they would up the age to 16 on the next cruise. My opinion is this will not happen just as kids under 16 were not kept out of the T pool. Another issue with kids was in our cooking class. Overall this was a fabulous experience that I highly recommend. The only issue was the two 12 year olds allowed to attend. We learned to filet a fish in the course, but were very distracted by the young man swinging the 14 inch chef’s knife like a samurai sword. Both children left the class early on due to illness, but returned for the dining segment. That aside, the class was informative and fun. We ate what we prepared at the end and wine flowed freely. The last thing is the entertainment. The staff shows were horrible. We heard the singers and dancers were new, and that could explain how bad they were. The guest entertainers were good to great. The comedians were good, and the female impressionist singer was out of this world. Next is Bermuda and shore excursions. We prebooked two excursions only to learn the were rescheduled when we got onboard. We made it work, but were not happy because the new times conflicted with schedule America’s cup events. We did the Bermuda Triangle Snorkel and Hidden Gems. Both were fantastic tours that we highly recommend. We did not get a lot of time going around Bermuda because of the AC, but the ship was docked at the perfect location and we really loved what we did see of Bermuda. I will also throw in a note about Elite status events. All elite perks are loaded into the card now, but we did not receive a list of perks or events. We got ours from the CC desk. We never went to the breakfast because we go to the buffet. We used to go to the AS café, but that has been addressed. We went to the first elite cocktail party, and we enjoyed it because we met a few nice people but didn’t return mostly due to timing. We skipped the tea as well because I am not a sweet eater and my husband doesn’t drink tea or coffee. I will say that I did have one strawberry cupcake from the buffet and it was incredible. The last sea day they had an outrageously extravagant sweet display at the buffet. They also scheduled to behind the scenes show tour too close to sail away from Bermuda so we missed that. They invited elites to sail into Bermuda on the helipad, but we arrived in to port early so we missed it because we were in the cooking class. We only realized very late in the class that we were arriving so early. We saw several elites turned away because they were wearing open toed shoes. The invite said closed toed shoes were recommended, but not required. The same was in the cooking class and galley tour so pack accordingly. For anyone interested in the dress code, I will add that we were happy to see people dressing up on chic nights, and dressing sharply other nights as well. We love this aspect of cruising. Many men opted to keep up wearing a tux, but most went with very nice but less formal attire. Ladies were dressed very nicely in general. We did see people turned away from the MDR for wearing shorts a couple of nights. Finally, I will say that we found ways to have a good time. It was mostly achieved by having a good attitude despite disappointments and making the best of it. My generally negative review may not reflect my good attitude, but my glass is always half full. We met some really fun people to have a laugh with, and Bermuda was amazing. If you are booked on Summit, just be optimistic and make your own good time. Shortcomings for us may not be for you. I am very sad to say that I am overall disappointed with things I noted, and for the first time I have no interest in booking another cruise with Celebrity. Read Less
Sail Date June 2017
We went on this cruise for the America's Cup Sailing Regatta in Bermuda. The Public Areas of this ship are updated and nice. The cabin we were in was a concierge suite which had a sofa that was so worn and sagging no way could you ... Read More
We went on this cruise for the America's Cup Sailing Regatta in Bermuda. The Public Areas of this ship are updated and nice. The cabin we were in was a concierge suite which had a sofa that was so worn and sagging no way could you sit on it or want to sit on it. The bed had a huge hump in the middle and sagged on each side. Their were no robes in the room as they advertise and when I asked for them they never showed up. The shower hose leaked so we had no water pressure in the shower. For 2 days while in port they painted the balcony so you could not use it even though I requested ahead of time I did not want the work done. Celebrity really needs to consider updating these cabins as they want to be perceived as an upscale cruise line. Now for the good, the dining room staff was excellent, the dining room food was good. Capt. Kate and her crew did a great job providing drinks, cold towels, chairs, etc. so we could enjoy the race from the stern of the ship. Would I sail on this ship again, probably not. Read Less
Sail Date June 2017
This was a last minute cruise...got a deal we couldn't resist. While we have 30+ cruises under our belt, this was only our 2nd on Celebrity. We were told Celebrity was a step above that was not our experience. We drove to Port ... Read More
This was a last minute cruise...got a deal we couldn't resist. While we have 30+ cruises under our belt, this was only our 2nd on Celebrity. We were told Celebrity was a step above that was not our experience. We drove to Port Liberty in Bayonne. Check in and embarkation was very smooth. Our cabin (inside deck 8) was very spacious with lots of storage. The bathroom was the largest we ever had on cruise ship. Our cabin attendant Joaquim was very helpful and great and went above and beyond to make us comfortable. However, the chair in our stateroom was terribly soiled and stained, the ceiling over the bed was bubbled and had a black spot, the one mattress sagged badly. The ports were excellent and the ship did a great job with our viewing the America's Cup races. Our waiter Matias was excellent!!!!! Food in dining room was okay. But my husband on very restricted diet and while we had notified Celebrity as soon as we reserved our cruise the Head Waiter was non-existent. We were very upset and while Matias tried his very best, it was not his job. The head waiter's disregard put my husband's health at great risk. The production shows best we ever saw. 10+++++ The activities were so so and some were very raunchy. Disembarkation was very smooth. Enrichment talks 1 speaker was excellent, the other not. Captain Kate was very personable and friendly. Read Less
Sail Date June 2017
We decided on this cruise for the America's Cup races taking place in Bermuda. We were greeted with friendly smiles and mimosas which was a great start to our cruise! However, this was short lived as moments later we were approached ... Read More
We decided on this cruise for the America's Cup races taking place in Bermuda. We were greeted with friendly smiles and mimosas which was a great start to our cruise! However, this was short lived as moments later we were approached by a crew member asking us if we had purchased the drink package?, we politely said no. This same crew member asked us 12 more times within a 1 hour span of time if we would like to purchase the drink package, again NO! As we continued to explore the ship and came across the spa, where the hard selling continues. I understand wanting the guests to have the information about what's available but, ask once and that's it. BE PREPARED TO BE HOUNDED OVER AND OVER. The positives about this ship, the entertainment was AWESOME! The cruise director Chris Sweets was full of energy and genuinely seems to enjoy his job. The games that they played throughout the ship were a lot of fun too. The food was very good everywhere! In the dining room our wait staff Jayson and John for table 414 deck 5 were nice. John was always smiling and very welcoming every night and Jayson never disappointed with his personal recommendations. We did eat once in the main dining room for breakfast and I would say that it was just OK. The service for breakfast was below average, the crew serving it did not smile or try to make us feel welcomed in anyway (with the exception of the nice young lady going around offering pastries). On the ships cleanliness and appearance: we found the ship to be pretty clean. Our cabin attendant Javan did a great job keeping our cabin clean and supplied with fresh towels daily. He also went to great lengths to make the little fold out bed for our third guest more comfortable. The appearance overall seemed to cater more towards the older generation (70+) but it was still nice. We have sailed on Royal Caribbean and found that in comparison to Celebrity, Royal goes way out of their way to make sure that the guests are using the hand sanitizer. They have those sanitizer dispensers everywhere. I mention this because my husband came down sick towards the end of the 9 night cruise with a chest cold and pink eye in both eyes. He had to make a visit to the ships medical doctor and was given antibiotic drops for the pink eye. NOTE--riding in an enclosed elevator does have it's risks. My advice---TAKE THE STAIRS EVERYWHERE AND DON'T USE THE HAND RAILS, BRING YOUR OWN HAND SANITIZER TOO!! Getting to see Bermuda and it's beautiful landscape & beaches made our trip! Of course if America had kept hold of the America's Cup Trophy that would have been the icing on the cake! Read Less
Sail Date June 2017
I should preface this by saying my wife and I have done over 50 cruises which of course has a bearing on how I rate a ship. However I try to be honest and think of others who have not been as fortunate as us. This is my opinion of the ... Read More
I should preface this by saying my wife and I have done over 50 cruises which of course has a bearing on how I rate a ship. However I try to be honest and think of others who have not been as fortunate as us. This is my opinion of the Celebrity Summit. It was put in service in 2001. I marvel at the fact that a ship has some motors running 24 hours a day, 7 days a week. One would think there would be more break downs. On our 7 day trip to Bermuda, the sailing was smooth all the way down and there was a little "motion of the ocean" one day while returning to Bayonne, N.J. As for beauty, the ship is very AVERAGE. Unlike the newer Celebrity Solstice class ships, it does not have a large atrium. (center area) We had a normal size balcony room and it was sufficient. The TV in the room appeared to be rather old and on some stations it was blurry. That did not bother me too much because I don't cruise to watch TV. However I wanted to see some sports results. While on the balcony, we could not help noticing that part of the railing was rusting. Again, age and salty sea water have a hand in that. But since we were in Bermuda while they were gearing up for the America's Cup races, we enjoyed watching it all from our balcony. I know some people want to know about the food. Once again I will use the word AVERAGE. The meals were plentiful but nothing one could consider memorable. Being a pasta fan, I tried it twice in the buffet area and found it hard with sauce not like mama's. The shows were above average, especially the production numbers. Also there was a good comic and illusionist. The captain of the ship is an American born female from San Francisco. This is a change since just about all the other Celebrity ships have a Greek captain. Since she is the captain, I'm sure she is good at her job. Beside being the captain, she likes to connect with the passengers. She was visible so much that folks jokingly asked "who's steering the ship." I will admit every crew member from an officer to the people handling food were extremely friendly. They all smiled and said hello or good morning etc. I happen to meet a couple who were on their first cruise. I told them they were smart. They were enjoying this cruise as they should, but can look forward to bigger and more beautiful and exciting ships in the future. Once again I will rate this ship, AVERAGE. Read Less
Sail Date May 2017
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board ... Read More
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board in about 20 min. No lines anywhere. Once onboard the cabins were ready, so we were able to drop off our carry on and headed for some lunch. Cabin was fine, a 3rd deck accessible cabin, 3018. Near the front near the elevators, no issues with noise. Cabin steward was somewhat lazy, is all I can think. My wife (because she is not well) has to sleep a significant amount of time. I think he was using this as an excuse to not make up our cabin. Even when we were out of the cabin he would just slip the bulletin under the door and not tidy up. He did up the cabin maybe 3 times during the cruise (not including the embarkation or debarkation day). The thing is we just didn't care. It didn't affect our cruise, it just left a poor impression. We have never seen this sort of thing before. I am not giving him a very good rating on the survey. I have read many comments on the Celebrity threads where people are trying to suggest that X is a cut above, well it isn't always the case. Dining was a bit of a nuisance as well. An early fixed dining time was not available. So when we went on the first evening we were given a pager. It took a little over half an hour to be seated. This doesn't work well for us. They did advise us that we could make reservations. I thought that making reservations for an anytime dining system was redundant, but we didn't have a choice without having to possibly wait every night. So when I asked for the next night, I was told the earliest available time was 8:30 p.m. What I finally understood after asking, was that they would book reservations from 5 p.m. to 5:45 p.m. then they would reserve for times after 8:30 p.m. So you could arrive at 6 p.m.(or later) but if the reservations have filled the restaurant, you would be out of luck. By the way, I did ask about getting an early seating assignment, but there was a wait list for that (no surprise). No problem booking the day before, you would be able to book 5:45. So every morning (they wouldn't allow reservations more than a day in advance) if you call, you would be able to get a 5p.m.,5:15 p.m., 5:30 p.m., or 5:45 p.m. Sounds somewhat like fixed dining to me, the drawback would being that you are required to call every day, the benefit would be that if you couldn't make it at your reserved time, you could arrive at anytime, but would likely have to wait, unless it was after 8:30 p.m. So, not a big deal, just something you might want to know. I imagine if you were on an European sailing where people are more likely to dine later this wouldn't be an issue. The food itself...I know very subjective. I am sorry, I wasn't impressed. It is only the fault of people who praised the cuisine on the Celebrity threads, making it sound like we might be enjoying better choices and taste sensations. Everything was good, but both in the MDR and in the buffet areas, there was nothing that stood out as special, I would say that on the whole,the food preparation, presentation and choices are better on both HAL, and Carnival. I do have to say that I was disappointed with the desert (pastry) choices.There were a number of options that I did feel were better, such as the grill where they would prepare a steak, chicken, pork chops, or fish fillets for you. I did really like their pizza, but I am to cruising to eat a pizza. They had a nice selection of ice cream and cookies, as well as a great selection of teas. The coffee was as bad as any other cruise line. Nice pools and hot tubs available. At busy times there was some chair hogging, but we were always able to find some chairs. The ship was laid out nicely, nice bars and lounges. Store selections were OK, about what you would find on most ships, (including the ominous Park West sales teams). Casino was nice, a bit crowded but had a good selection of table games as well as slots. I am not sure if I understood right but you need cash to play the slots, you can't draw from your account. Put your card in, put your card in, when you are done you get a printed chit like a land based casino. I didn't pay much attention, but it looked like if you wanted to charge your account for funds they were charging 5%, and it looked like you couldn't use your OBC for this purpose. Someone on the Celebrity threads also made the comments about how they don't make too many "announcements" like some other cruise lines. Well what I didn't think of until it happened, those other cruise lines that do make those announcements don't pipe them into the cabins unless they are urgent. I don't know if this is the case on all the ships but it was on the Summit. Wonderful captain Kate liked making her announcements at 10 a.m. immediately followed by the cruise director who would give a rough rundown of the days activities in case you forgot to read them already. Now, a lot of people would think that 10 a.m. isn't too early, but when you have a time change where that 10 a.m. is more like 9 a.m., it is very nice that our captain is up and about, but there is no need to disturb the guests for an announcement that is not even time sensitive. Please, these announcements do not need to be piped into the cabins unless there is an emergency. Entertainment, was varied and good compared to what we have experienced in the past. Some entertainers might not be for everyone's tastes, but there was something for everyone. Bermuda...this was our 3rd. time to this beautiful island and it was a great visit this time as well. The Bermuda threads will give you all the information you would need. Online searches will also show you the many choices you have for activities on the island, as well as shopping and dining. Finally...debarkation. Went pretty well for us...right on time (we were # 6 tags and started getting off the ship at 9 a.m.. I did notice a lot of people doing self debarkation. The area they were waiting wasn't large enough to accommodate all the people. One thing that seemed a little different for us was that the regular dining venues stopped serving food at 8 a.m. So you really get moving early, if you wanted breakfast. Read Less
Sail Date May 2017
The ship showed some rust in spots on the outside but was beautiful on the inside. We selected this cruise because it was supposed to be a mature crowd but most of the passengers were elderly. To many electric scooters. In fact someone in ... Read More
The ship showed some rust in spots on the outside but was beautiful on the inside. We selected this cruise because it was supposed to be a mature crowd but most of the passengers were elderly. To many electric scooters. In fact someone in my party was run over and injured by an out of control scooter. She had to go to medical and is still feeling pain in the ankle, This issue should be addressed to avoid future injuries. The food was excellent. Shout Out to Emanuel in the main dining room. The service was great. Michael , our cabin steward also did a great job. The entertainment was average and forget about late night dancing. DJ Cinco had nothing going on..... There was no entertainment in the Pool area during the day, just music. We encountered a storm on our way back from Bermuda. So Friday night and Saturday were very rocky. Read Less
Sail Date April 2017
My sister choose this cruise because she and her husband had been on the Celebrity Summit 5 years ago and said it was amazing. We ate in the dinning room three times and the food was so so. The food in the Ocean Cafe was great, all ... Read More
My sister choose this cruise because she and her husband had been on the Celebrity Summit 5 years ago and said it was amazing. We ate in the dinning room three times and the food was so so. The food in the Ocean Cafe was great, all staff were very friendly and remembered us each day. We ate at the Tuscan Grille once and the food was to die for. Thanks Volkan, for entertaining us! The room we had was wheel chair accessible. The room needs major up dates. Their was three of us in the room and I really didn't think I was going to sleep on a pull out chair. Very hard to get in and out of without scraping your legs. Also one morning the inside of the duvet was open and their appeared to be blood on the inner blanket. I took a picture and we showed guess services. It was dealt with right away. They claimed it was grease from folding up the chair. But after getting home and down loading the picture, it's blood, you can see where it was starting to clot. I might have had this against my face all night. Yuck. Our room attendant Melvin was great and got us the wheel chair and raised up toilet seat from my mum. Most nights our pjs were arranged neatly. The bathroom had a few rusty spots and an area that needed some tile repairs. The entertainment was great. We saw the Tenors of Rock Twice, two different comedians that were both funny and lots of singers and dancers. Dean from Liverpool was great at hosting the trivia. Although the music trivia and general knowledge were held at the back of the ship by the SunSet Bar and made it very hard to hear. The ice machine was always grinding in the back ground. I must also note that the music played in the Ocean Cafe was loud and over barring. We almost had to shout at each other. We only did one excursion to St Maarten Butterfly Farm. Our tour guide was Danny and he was very knowledgeable and answered all of our questions. This was my first cruise, I would cruise again. But with a different cruise line. Read Less
Sail Date April 2017
This review is being written to describe my experiences with the April 18, 2017 sailing out of San Juan on the Celebrity Summit. First, the booking process was a little trying. Every time I had another question and called the main ... Read More
This review is being written to describe my experiences with the April 18, 2017 sailing out of San Juan on the Celebrity Summit. First, the booking process was a little trying. Every time I had another question and called the main office, I would tend to get different answers. Being an Elite Status member with Celebrity, I get a 1 category complimentary upgrade. For example, when I spoke to a representative early on about upgrading from Ocean View cat. 5 to 4, there was no problem. But, prices fell, and I called back about upgrading to an Aft Balcony in Concierge. Once again, no problem. I eventually, over a year’s time, was speaking with telephone support about upgrading from Aqua Spa 2 to Aqua Spa 1. I was told that was not allowed because the upgrade was too great. I called back and the next rep. with whom I spoke was fine with the single category upgrade. Then, in terms of Choice Air, there were a few schedule changes that I became aware of well before I got notice from Choice Air. However, when looking to update the flight schedule in the ‘Manage my reservation’ portion of their website, the system would not register the changes I made. I called the phone reps. who told me ‘Choice Air’ had updated their information and saw the changes on their end, when in fact I could not see these changes under my reservation. I was told ‘all players’ had the information that was needed such as the transfers from the airport to the ship. (However, when I landed in San Juan, the transfer staff were looking for me on the initial flight and were not informed of any changes in the flight schedule.) Here is a true lack of communication. Working within their website, when clicking on destination (in this case, the Caribbean) it would show up as ‘Bahamas’. I thought the phone reps. would want to know this information, but they told me their IT support was aware of several issues that needed to be rectified. A year later, this has not been addressed. Then, there were the issues surrounding the fact that this 7 night cruise got shortened to 4 nights because of an electrical / propeller problem which required the ship to be dry docked. I was told to call the redeployment office and talk about whether I wanted a full refund, or to take the shortened cruise, or some other version of this ‘redeployed’ itinerary. I opted for the shortened cruise, understanding I would get 3/7 of the cost of the cruise refunded with an extra day as onboard ship credit. This new wrinkle led to 3 separate phone calls over a period of 2 weeks for a good hour at a time. Each time I responded to a phone call from celebrity where they would let me know they had not heard from me about my intentions. I eventually got ahold of Karen in the ‘resolutions’ department who helped me through this process. Needless to say, all of the preparatory work in preparing for this trip was exhausting. So, there seem to be a few issues here. One is lack of training, one is lack of communication both within the company and with Choice Air and one is having qualified IT staff who can correct issues inherent within their website. Also, the phone rep was not sure what sort of paperwork I was to receive regarding their insurance program and what is and is not covered. Lots of training is needed in this regard. So, now, it is cruise time. The flights were on schedule. But at the baggage area, I flagged down a meet and greet staff who did not know I was on a new set of flights booked by the Choice Air Department. Well, I got passed that and eventually got to check in. We were escorted to a check-in line – but did not have priority boarding as we were placed in a regular line, although we were in a suite. We worked our way through this line and eventually boarded the ship. I carried my own luggage on board so I could unpack right away. We got to the cabin and right away, we met our butler. I wasn’t exactly sure what I would need with a butler, but would eventually figure that out. The ship left on time at 8:30 pm. Because of the life boat drill at 7:45, a reservation for dinner in Luminae (the dining room for suite guests) could not be gotten until 8:30. This was my first suite experience. Service in this restaurant was hectic and the hostess seemed to be acting as an assistant busboy too. Essentially the staff seemed to not be on top of their game. I mentioned this to the butler, who then passed this information onto the restaurant. There was an apology note the next morning with a tray of strawberries delivered to the room. Also, the following evening, a bottle of champagne was delivered to one of the specialty restaurants in which we were eating (Qsine – which I recommend). I was glad that my comments had been acknowledged. The first morning out there was an ‘all call’ at 5:45 that the ship would be part of a search and rescue mission for another cruise ship in the area. That process took several hours and therefore our first port, Antigua, was canceled and substituted with St. Croix. The shore excursion department scurried to put together some options for sightseeing. However, they were sold out almost instantaneously. So, we just took a taxi to the beach. Also, one of the shore excursion reps seemed new and did not seem to know much about the questions I was asking. Once again, training regarding ports of call is a key concern. Also, this first morning, I had a chance to go to the gym. There were ample treadmills and other resistance equipment. Although there were wipes for the equipment, towels were lacking on more than one morning. I really did not see much evening entertainment. But near the martini bar, they had something called the silent disco. This is where you get a set of headphones which light up in different colors. Meanwhile, you gather around others listening to the same music and have a dance party where those just observing without the headphones, can not hear the music to which they were dancing. Odd, but unique. The following day was St. Marten. Here we did a catamaran trip to Mullet Bay. I would recommend. Unfortunately, that afternoon, I lost my credit card. Once back on the ship and realizing it was gone, I spoke to the butler who put me into contact with the concierge in the suite lounge – Michael’s. The concierge, Maja, was most helpful in getting in touch with my bank to cancel the credit card. The third night we ate at the Tuscan Grill. There were many menu options to choose from. Our waitress, Lady V. was wonderful. (We decided to eat here twice). The last day out, we visited St. Thomas. We did a day trip to St. John (St. John on your own). This ship offered excursion gave us more time at Trunk Bay than the standard Trunk Bay excursion. At departure, the concierge was out by the luggage and assisted us in getting through customs and immigration in record time. Generally speaking, this was a good trip. Where there were problems, staff did try to address or correct or acknowledge the shortfalls. I believe I will still sail with Celebrity, but that is not to say I can endorse the slogan of ‘Experience Modern Luxury’. Read Less
Sail Date April 2017
We were staying in FL, and this short cruise seemed like a good and fun way to get to Key West for the day. But my husband and I are used to higher end, smaller ships, so this was not what we were used to. And we also prefer all-inclusive ... Read More
We were staying in FL, and this short cruise seemed like a good and fun way to get to Key West for the day. But my husband and I are used to higher end, smaller ships, so this was not what we were used to. And we also prefer all-inclusive cruises, so this was the first time we experienced this type of "nickel and diming". If this was the only cruise line we had been on, it probably would have been better for us. But it's hard not to compare, and compare we did. It looked like a lot of people were having a great time, so this is a personal preference. The ship itself is very nice, but we found our stateroom with verandah too small. Also, although we did not eat in any specialty restaurants, we thought the food in general was just mediocre. And that includes desserts, which my husband generally loves. So he was especially disappointed with that. Re: the staterooms, we were on the concierge floor. There was one overworked (very nice) concierge on that floor, and most of the times there was a very long wait if you wanted to ask her something. There was also a designated phone line where they were pretty responsive if you had a question. We had purchase a "premier beverage" package, but were very surprised when we had no water (that wasn't a charge for us) provided for usin our mini refrigerator. We had to "purchase" a bottle and bring it back to the room. I also did not care for the fact that there was a shower curtain, not a shower door in the bathroom. The storage space in that small bathroom was pretty good. Our room attendant was very nice and helpful. Re: the food, we thought the buffet (where we went for our breakfasts and a few casual dinners) was way to long and unwieldy. One had to walk quite a long distance to get to the omelette station, and many people didn't even know it existed. There was also sporadic help for people (getting coffee or answering questions) at the buffet, but it needed to be more consistent. One morning, the food was cold, and it appeared the burners were not on high enough. The response from the manager was good. We did find the necessity of showing our "premium" cards every time we wanted a water or drink (even orange juice) was annoying and arduous. Showing one card should have been enough if we wanted two drinks, as our accounts were linked, but every time we wanted a drink each, we had to drag out our cards. We are not use to this. There also should have been more hand sanitizers in a ship that size. Boarding and disembarkation was smooth and most of the people working there were nice and helpful. It was tough to get a seat by the pool or the spa area (which was away from the loud music and spring-breakers by the pool). But this is usually the way on any cruise ship, especially a day at sea. Read Less
Sail Date March 2017
I sailed on the Celebrity Summit last week for the "Rock and Romance Cruise' which was a charter hosted by StarVista Live. I require a wheelchair accessible stateroom and I was not impressed with many of the aspects of our cabin. ... Read More
I sailed on the Celebrity Summit last week for the "Rock and Romance Cruise' which was a charter hosted by StarVista Live. I require a wheelchair accessible stateroom and I was not impressed with many of the aspects of our cabin. The size of the room did not allow a comfortable amount of space for maneuvering my chair around the cabin. The bed was 3 inches lower than the height of my wheelchair seat (should be even) and thus, I was unable to get into or out of the bed without assistance each time (typically I can do this unassisted 100% of the time), the ramp leading to the balcony was blocked by the bed, so, again, I required assistance to access the ramp to get to the balcony. Then, the roll-in shower in the bathroom--the fixed seat that I require to use in the shower was on the opposite wall from the water controls, thus requiring assistance each time I took a shower. I am an independent woman that prides myself on not needing much assistance from my husband or traveling companion, this cruise, because of this cabin, was very frustrating. The rest of the ship had obstacles to the manual wheelchair-user EVERYWHERE! At each doorway, there was at least one, sometimes two, 2-3 inch high thresholds that required that I pop a wheelie to get over or risk falling out of my chair if I hit them without doing so (not being dramatic here). On top of that, I believe I only saw one automatic door way on the whole ship, when I am used to automatic doors at all entrances/exits. Continuing with my rant about lack of wheelchair accessibility, there is a really cool Rooftop terrace on this class of Celebrity ships. It is up on Deck 12, which is only accessible by a stairway and a hard to find wheelchair lift. I know about this lift as I first saw it on the Celebrity Infinity when I did a site inspection of it last June. I was excited to see it and use it to access the Rooftop terrace...but no, didn't work, no signage either. There was a worker cleaning it, I asked it I could use it, he advised it did not work. I asked when it would be fixed or worked on, he didn't know (apparently there is no intention to fix it). I saw a sign near the lift to call for assistance in using it. I called and asked when it would be fixed, they did not know either. Not cool. It did not work for the entirety of my cruise. On top of all of the physical issues I had getting around the ship, I signed up for an excursion in Cozumel, the "Wine and Chocolate tasting" excursion. The morning of, I sent my husband to the Shore Excursions desk to ask what kind of transportation was involved. If it was a bus, we were planning on taking a taxi. The Shore Excursion representative told him "that tour is completely inaccessible to wheelchair users'...disappointed, we then had to cancel the tour that we had pre-booked with our two friends. When we took the tickets back to the desk to get a refund, I spoke to the same rep, he repeated that the tour was completely inaccessible that there was 'no way we could have taken that tour'...ok fine, until our friends came back and told us there was absolutely no reason why we couldn't have taken the tour, that the vendor had ramps available and was ready, willing and able to accommodate a guest in a wheelchair...SUPER FRUSTRATING! Lastly, the rest of the ship was tired looking in decor and there were many areas in which handrails were missing, or things/fabrics were ripped... I sail a lot on many different cruise lines and had a higher impression of Celebrity prior to this cruise, I feel they need to send this ship to dry dock for updates, STAT! Read Less
Sail Date March 2017
As an Elite member of the Captains Club have cruised several tmes with celebrity. I was 50 at xmas and my partners birthday is on 24th Feb, so we decided to push the boat out and treat ourselves to Aqua Class rather than balcony. So ... Read More
As an Elite member of the Captains Club have cruised several tmes with celebrity. I was 50 at xmas and my partners birthday is on 24th Feb, so we decided to push the boat out and treat ourselves to Aqua Class rather than balcony. So booked stateroom 9095. As most people do rsearched the extra amenities we should expect for the 'aqua class experience'. Embarkation day did not start so well as our stateroom was filthy, dont think it had been cleaned at all (over 18 years cruising now with Royal CAribbean and celebrity) never had to ask for a stateoom to be recleaned.... Gave the stateroom attendant the opportunity to clean it again, he did it but only the bits we pointed out to him...not a great start, complained and asked to speak to his supervisor. Ship overall, tired and obviously old but I guess we knew that... By day three we realised that some of the amenities we were expecting for the 'aqua class' had not been provided so what we did not receive were....oversized bath towels, lip balm, facial spray, aromatherapy diffuser, pillow menu, personal spa concierge, impoved rooom service menu, Whilst I am not bothered about not receiving a lip balm or facial spray, these amenities are what they state they will provide and there were quite a few that were not provided, not just the odd one or two. Olga the Captains Club Host totally understood and tried to deal with our complaint - she even googled the amenities they should have been providing and think knew where we were coming from... However noone seemed willing or able to resolve our issues. Olga informed us there was no such person as Personal Spa Concierge on this ship - but she had asked the Spa Manager to ring us - we did get a call from the Spa asking us what treatments we wanted to book eh...no? we wanted to speak to ur spa concirge and discuss options like they say in the brochure???And the manager did not ring us. For the oversized towels they gave us towels from the pool, what a joke they were oversized I guess but not what I expected in my bathroom...... On the positive side loved loved Blu the dining room, the food, the service brilliant...... Olga provided us with some money ff certificates but they expire soon so have written a long letter off compaint to celebrity , so we'll see what response we get...... We had a great holiday, enjoyed the caribbean but wanted what we paid extra for otherwise could have just taken a balcony cabin and saved ourselves the extra expense......... Read Less
Sail Date February 2017
The Sushi on Five was the best of all! My mom and I ate there 3x. Blu & Qsine came in at a close 2nd and a tie. Luminae came in 3rd and Tuscan Grill was a definite NO! I enjoyed eating at the restaurants one because the Ocean View and ... Read More
The Sushi on Five was the best of all! My mom and I ate there 3x. Blu & Qsine came in at a close 2nd and a tie. Luminae came in 3rd and Tuscan Grill was a definite NO! I enjoyed eating at the restaurants one because the Ocean View and Main Dining were NOT up to par; the choices didn't alter per night and basically we ate the same thing every meal, every day. I do not know if that is a ploy to get you to pay for the extra dining or not... but we did. You REALLY need to improve on the Main Dining and Ocean View! The staterooms were really nice and larger than I every thought! The Men and Women who worked on the cruise line where the best!!!The exiting process was nightmare'ish to say the least. Celebrity, stop nickel and diming every little thing. Read Less
Sail Date January 2017
We were on The Smooth Jazz Cruise charter and had never tried Celebrity....thought it was a notch above NCL, Carnival etc but was disappointed. Although our cabin was great size-wise the room steward was not....never replenishing ... Read More
We were on The Smooth Jazz Cruise charter and had never tried Celebrity....thought it was a notch above NCL, Carnival etc but was disappointed. Although our cabin was great size-wise the room steward was not....never replenishing anything, including water. Left us one hand towel most days..all bathroom items were dumped in sink when we went to our room at 2p on first day and we were also missing champagne (we were on Concierge level.) Buffet was disappointing....dinner seemed just like lunch. Specialty restaurants and service in those was great. Word got around about the regular cruisers being unhappy with service etc. compared to Holland America line used in the past for Jazz Cruise and crew seemed to get friendlier and more helpful as week progressed. Also what's with this lines no hard copy of bill policy...just emailed to get it....pain! P.S. Entertainment was great cause it was all great jazz artists....none of the regular cruise entertainment. Read Less
Sail Date January 2017
This cruise was part of the Smooth Jazz Cruise "The Greatest Party at Sea" as it is also called. We have been on 8 of these cruises in the past on a different cruise line. Folks where I live told me how wonderful Celebrity was ... Read More
This cruise was part of the Smooth Jazz Cruise "The Greatest Party at Sea" as it is also called. We have been on 8 of these cruises in the past on a different cruise line. Folks where I live told me how wonderful Celebrity was so we really looked forward to it. The music on this cruise (the reason we go) was nothing short of wonderful! No other way to say it 5 Stars... The ship and service and food was down right bad. Stateroom was not clean, had to have the sheets changed in the middle of the evening because of dead bugs. Food was over cooked not just a little but they made Chicken Jerky is was so dried. Cooks did not know how to crave ham, leg of lamb, or roast beef. ( I am a professional chef). Lunch meat were cheap, no flavor, there cheddar cheese must have at least one day of age on it ....again cheap. Have a meal in one of the upscale restaurants was no better. Service was fine but again the Chicken used in the Parmigino was a split cut chicken breast, breaded and fried to a golden black.....we sent it back. Some of the meal was fine but for a $45.00 per person up charge it should have been great. Order wine at the pool one day, never got it and was charged for it and it was diffucult to get it removed from bill. None of the employees smiled much it was if they did not like something. Every thing on the ship was $$$$$ like cell / internet service at $265.00 for a week or get this $25.00 per hour or $60.00 per day. Will not cruise with Celebrity again. Only reason not 1 star is because of the music.... Read Less
Sail Date January 2017
Good to get away in Jan for 5 days to Key West and Bahamas. Key West was much better as Nassau had 6 cruise ships in port. What a zoo it was. Did not walk around town because you almost couldn't. Not Celebrity fault of course, just ... Read More
Good to get away in Jan for 5 days to Key West and Bahamas. Key West was much better as Nassau had 6 cruise ships in port. What a zoo it was. Did not walk around town because you almost couldn't. Not Celebrity fault of course, just bad timing. Took a tour in a mini bus to some of the highlights of Nassau and it was not well planned. Driver asked us IF we wanted to go to a restaurant for lunch, a no brainer as it was on the schedule, but majority of passengers said to skip it and go somewhere else. Tour lasted 45 minutes longer. Ship is showing its age in some areas and we did not feel it was worth the cost. BEST part is always BLU restaurant for the Aqua class passengers. Loved the food and the entire staff. Enjoyed the Persian Gardens with is part of the aqua class package. Martini bar always good and fun to watch. Entertainment was just OK and same old Broadway hits and comedian that was good. Hate to say it but Celebrity is losing its sparkle. Sad! Read Less
Sail Date January 2017
I keep wanting to like Celebrity and this is the second time on the Summit... The good first... I actually thought the food was a little better, for the most part, this time... Loved my poached egg guys first thing in the morning they were ... Read More
I keep wanting to like Celebrity and this is the second time on the Summit... The good first... I actually thought the food was a little better, for the most part, this time... Loved my poached egg guys first thing in the morning they were good and he was so friendly... The embarkment and getting off and on during ports was wonderful never been easier on any other ship... disembarkment not bad... customs a little slow... Our room stewart was great and tried to make our trip comfortable... Like the Tuscan Grill very well...The extravaganzas with the singers and dancers were great along with the band for the show room.. Music around ship was good but we are more into rock n roll than classic or what I consider to b more high-brow music ... Really never got to rock area didn't have time... Casino was ok.. Guest services was very nice. Now what we had trouble with.. Celebrity uses a thick futon-type mattress on their beds and I did find out they are fleet wide.. They put 3 extra layers of padding on my bed and it is still very hard...and honestly I do like a fairly firm mattress... Also pillows are flimsy at best.. I may cruise Celeb again but they are more expensive than some so expectations are higher.. I did cancel a 14-15 day Panama cruise with them really related to the beds.... Also I went to Q-sine and the flavors were just not for me.. my group made bad choices for me also ..I prefer to avoid beef they dont, the Asian was just plain bad... when I was asked my opinion I gave it and it was not well received... I was going to let it go until the waitress was real upset with me at the end and I went through a long process to get my 30 dollar extra fee back... I only asked for mine back not the other 2 in the group...Guest services was great but the specialty boss was not nice !!! but "doesn't generally do it" but reluctantly returned my supplement... There is some problems with communication between the guest services and specialty dining... Also when trying to make initial reservations with the number they gave you and the time either u couldn't get through or they did answer on several occasions.. Some of the shows were mediocre and magician was bad...did enjoy the set up of the showroom We had a wonderful Catmarran tour with Calypse in Barbados would definitely do again.. Nellie's Unique Island tours IS GREAT for St John/Antiqua St Lucia you can't go wrong with Cosol tours we had so much fun St Maarten Souliga Capt Bob is a nice guy sorry we got cancelled with bad weather would definitely try to do it some other time... We really did enjoy ourselves... that's the problem Cele PLEASE fix your beds... I love the adults Solarium on the ship and we enjoyed the film area with sofa's etc but got rained out on the film and dinner night was sooo saddd .. We were enjoying... Read Less
Sail Date January 2017
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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