2,421 Celebrity Summit Cruise Reviews

This was our first cruise and we were surprised by how much we enjoyed it. There were four of us in our suite - me, my husband and our two teenagers and we did not feel cramped at all. The new decor was beautiful with modern gray and ... Read More
This was our first cruise and we were surprised by how much we enjoyed it. There were four of us in our suite - me, my husband and our two teenagers and we did not feel cramped at all. The new decor was beautiful with modern gray and white tones and very efficient use of space and more storage than we could use. The veranda was huge and we spent lots of time there while on the ship, though we didn't use the hot tub (which was clearly NOT part of the renovation as the faucet handles were corroded). Our package/suite included dining in specialty restaurants, so we had a chance to visit Luminae, which had an fabulous new menu every night and amazing service, Tuscan Grill, which was just okay, and Qsine, which was a blast and had delicious food served in a really unique way. We did try the Oceanview Grill buffet for breakfast a few times, and for snacks (2nd dinners?) for the kids in the evening. The food was good there too, with a lot of choices and something for everyone. We attended a few of the entertainment venues, including the ballet/violinist. Both were very impressive, with the violinist selections clearly designed to entertain a crowd with a wide variety of interests (some classical, some modern and a very dramatic presentation style). Honestly, I don't know how the ballet dancers did it - standing and spinning is hard enough on stable ground, but on a rocking ship it was even more astounding. Our kids are still talking about it. We did one excursion through Celebrity - the snorkeling on Buck Island at St. Croix and it was very well done. The water was crystal-clear turquoise, and there is an underwater snorkeling path to follow (led by the guide) that brings you to the key sites, including huge coral and schools of fish. Overall, it was a great experience. We would definitely go again. Read Less
Sail Date March 2019
We were on the first Summit sailing after the “Revolution” for a 5 night Dutch Antilles cruise from San Juan. This was our first cruise on Celebrity. We did a lot of research before our cruise, so there were no surprises and we were ... Read More
We were on the first Summit sailing after the “Revolution” for a 5 night Dutch Antilles cruise from San Juan. This was our first cruise on Celebrity. We did a lot of research before our cruise, so there were no surprises and we were overall very pleased with our cruise. I am going to break it down into segments. Pre-Cruise – Best Western Plus Condado Palm Inn & Suites, Condado San Juan This hotel was adequate for a 1 night stay. Our room was clean. The breakfast was edible and it was free, so we didn’t expect too much. The price was right as it was high season and we didn’t want to pay in excess of $250. This was our first time in Condado. It reminded me of a kitschy beach town – lots of souvenir shops. We did eat at Orozco’s and I would highly recommend them. Great service and we tried the Trifongo (as recommended by our taxi driver from the airport) – which was fantastic. We went into the lobbies of La Concha – stunning! and the Marriott Stelaris, which was also beautiful. We asked the concierge to get a van for us when we were ready to leave for the ship. We left the hotel around 10:30am and we were all checked in and on the ship by 11:00am. We took a little tour around the ship and ate the concierge luncheon in the dining room. The menu was limited, but the food was very good – the choices were short rib, salmon and chicken. Our Room - We had a concierge balcony – room 8169 towards the rear of the ship. Our room steward was okay to sub-standard. Our travel partners had many issues with him, including a missing bowl of chocolate they had put out to entertain on their cabin crawl. He suggested that maybe they put it on the breakfast tray by accident. They were not too happy with that or him at all. He didn’t know that there was a pillow menu – which there was as confirmed by our concierge. As for the room itself, we were pleased with the overall size and the amount of storage. Also there were plenty of outlets and places to recharge our electronics. I also liked the light strip at the bathroom door, so no nightlight was needed. We did get the late afternoon tray of appetizers. Some were good, others pretty strange. Sometimes we could have used a utensil or some sort of cracker or chip to taste the appetizer, but were not provided with such. For instance there was a lovely beet salad, however, nothing to eat it with and I did not want to eat beets with my hands, lol. Also there was a lovely shrimp salad, same thing. However, I did pick out the shrimp and then washed my hands. The Ship – We thought overall very beautiful. However, we though some of it is going to be very hard to keep clean. Some furry chairs at the martini bar were already looking a little used where one would put their hands to get on and off. We loved the solarium and the bubbling pipes! Food – We loved the layout of the Oceanview Café and the stations were well placed and there was a good flow. The only stations that had lines were the pasta station, the omelets and waffles – the maker only made 4 waffles at a time. There was a nice variety of food and it was very good. As for dinner, we only ate at the main dining room –The Cosmopolitan Restaurant at the 6pm seating. Our server, Xiomarra, was very nice and prompt. On the first evening, we were already at our main entrée by the time the beverage person came around. We complained, and it was rectified for the remainder of the week. Our sommelier was lovely. The food was very good. I was expecting over the top amazing from all I had read about Celebrity, but I wouldn’t say that it was. Overall we were very happy with it and the selections except on our last evening. The deserts were sometimes were lacking flavor. We were seated by the rear big window on the 2nd floor and had those funky tall coffin-like chairs. I hated them – so very, very hard and heavy to move and impossible to get in and out of. Also, it was very uncomfortable and my server found me an extra pillow and at times I added my airplane pillow! Ship-wise, the bar staff seemed to be overworked and not enough of them. I waited many times just for a bottle of water, which often was at room temperature and not chilled. Cruise Director – We had Patrick. We saw him only pre-shows on the stage, but never walking around on the ship. He did teach and demonstrate Salsa dancing at the Salsa deck party. Boy can he move! He was not that personable, but got the job done. Shows/Entertainment – We did not know what to expect, so we brought cards just in case. I am happy to report that we didn’t touch them. Monday – Comedian Phil Tag, only one show at 9:45. He was pretty good. There was also a Salsa party on the deck and the CD Patrick showed us how to dance. His dancing was amazing and we had a great time! Tuesday – the show by the ship’s entertainment staff was “Soundtrack”. It was a great show and the singers were really, really good. We also attending the Silent Disco which was a real hoot. There was also a late night adult show with Phil Tag. Wednesday – Was a performance by 2 members of the American Ballet theatre – they did the piece White Swan. Then there was a violinist, Katarina Rosse who was simply amazing. Then there was another modern ballet performance from the 2 stars. A beautiful, wonderful night. Thursday – the production show December ’63. Again, it was fabulous. This entertainment crew is probably the most talented we have ever seen on a ship. Friday – Production show “Life”. This was the best of all. Somewhere in here was a comedy show with Brian Bradley which I liked better than the other one. There were also several Trivia games throughout the day and evening which we joined in on. Bingo was only done once, on our last day. That was disappointing. There were no electronic packages – the cards were the tear the flap kind. Excursions – We only booked 1 excursion – Old and New San Juan with airport drop-off – from the ship. We booked independent operators for the islands. St. Kitts – We booked the Grand Tour of St. Kitts with Thenford Gray. We were 6 of us in a lovely air conditioned van. Our driver and tour guide was Sackville Gray. He was very knowledgeable of his island and we loved his tour. We went to Carambola Batik at the beautiful Romney Manor and grounds, Brimstone Fort and the amazing outlook on Timothy Hill of where the Atlantic meets the Caribbean. We also went to a black sand beach for approximately 40 minutes. My first black sand beach and boy is the sand hot! I would highly recommend this tour. St. Croix – Sadly, this island has barely recovered from hurricane Maria. We did an island tour with Prince Taxi. He was very knowledgeable and personable. However, we ended up in an open air vehicle – website advertised air conditioned van. Also we waited at the port while he tried to fill up 2 vehicles. Unfortunately, we ended up in the vehicle with a different driver. He knew nothing about the island and made no commentary. However, at times Jaylen (the owner) would stop his vehicle and come over to ours to point out something of interest. The part I did not like of this tour was a stop by a bar in the country which had pigs that the tourists feed O’Douls to. I felt uncomfortable with this and our time would have been better spend seeing a more beautiful part of the island such as the tide pools. Basically it was a ploy to share some tourist dollars to his friends at the bar. We went to the Cruzan Rum factory – interesting tour and the Pina Colada’s were wonderful. We spend about 40 minutes in Christianstaad. Wish we had more time there. It was very quaint and lots of nice shops and restaurants. We were supposed to have time at the end of the tour for a beach visit, but there was no time due to the late start. Antigua – The gem of these 3 islands. We took a tour with Scenic Tours Antigua with our tour guide Ray. Again we were 6 of us in a very well maintained air conditioned van. Ray was wonderful – full of energy and very knowledgeable. He took us to all the spots that had amazing vistas. We went to Nelson’s Dockyard, Shirley Heights and ended with a trip to Jolly Beach (which was stunningly beautiful). We had a great day and I would highly recommend this tour. Service Comments – Spotty, especially bar service. But I wanted to again complement our dining room server Xiomarra. Our excursion in Puerto Rico - Bacardi rum factory with airport drop off was cancelled. We went to the excursion desk, and even though it was during their closed hours, the girl Alina saw us and helped us rebook our excursion to the tour Old and New San Juan and printed out new luggage embarkation tags for us. She was very helpful. On our first day on the ship we learned our flight had been cancelled and we had to call Southwest to change it. The day before disembarkment, Roberto in the Innovations (Apple) store was not too busy, so he helped us log into our flights the day before and sent the boarding passes to the new computer area printer. Very helpful! Conclusion – The ship was beautiful. My husband and I liked the size of the ship - we are small ship people. My younger brother and his wife prefer the Oasis size ships of Royal. We tried not to expect too much going into this knowing we were the first cruise after the refurbishment. I would say it went pretty seamlessly. One thing we did feel, however, is that Celebrity is very class driven. Dining venues and lounges for upper reward levels took a disproportionate area of the ship, especially for one this size. Overall we enjoyed our first Celebrity cruise and I am pretty certain it will not be the last. Read Less
Sail Date March 2019
We had sailed on Summit before, been to the ports before, but the chance to sail on an UPDATED Summit at an amazing price was too good to be true. The ship looked amazing. They kept the best parts and added many more. Our room was ... Read More
We had sailed on Summit before, been to the ports before, but the chance to sail on an UPDATED Summit at an amazing price was too good to be true. The ship looked amazing. They kept the best parts and added many more. Our room was light and airy. At first I thought our handicap accessible was smaller, but once in it, the area was comfortable with more than adequate storage. The main dining room was heavenly. We were a large group, close to 20, and all agreed the changes brought new life into the ship. The one thing that always was fantastic when traveling on the Summit was the staff. Thank goodness that is one item that did not change. Oh, did I mention food? Outstanding! A group of us had dinner in Qsine. Oh, we joked about the very small portions, but yet we all joked about how full we were by the end. Thanks to our excellent waiter Solomon, our choices were just right and satisfied all 8 of our varied tastes. My one complaint- cruise was WAY TOO SHORT. But it did leave us with a desire to come back again soon for a longer trip. Read Less
Sail Date March 2019
This was our second cruise on Celebrity and our first on the Summit. Our first was on the Equinox. New beds were so comfortable and the pillows were wonderful! We were in aqua cabin 1140. Beautiful big balcony at the back of the ship. ... Read More
This was our second cruise on Celebrity and our first on the Summit. Our first was on the Equinox. New beds were so comfortable and the pillows were wonderful! We were in aqua cabin 1140. Beautiful big balcony at the back of the ship. Only three small issues overall. One was that it was tight walking around the foot of the bed with the tv on the wall. Second was the new shower door made it difficult to get in and out of the shower stall. A rather odd design but better than a shower curtain sticking to your legs as you showered. The room was otherwise perfect! Quiet and comfortable with lots of storage space. The only other issue was not with the cabin or the ship but with the bar service. We upgraded to premium drink packages but several times the bars did not have the premium alcohol that was in our package. One time when I specifically asked for a tequila that I could see they had my drink was mixed with a lesser one. Bars were not properly staffed and waits were long. Don’t get me wrong, we are not heavy drinkers but the poor bar service seemed like they were taking advantage of those with the drink packages. The Summit staff was outstanding and our room steward, Ian, was the best we have had in all of our 12 cruises! I love Celebrity and the Summit! This ship overall was absolutely gorgeous. We enjoyed our meals in Blu but also visited the buffet for breakfast and afternoon snacks. The production shows were not our favorite but the performers were very good. There was nothing to complain about and the shows were all different. The music at the Sunset Bar was also enjoyable. We could hear it from our aft balcony and enjoyed it each night. Read Less
Sail Date March 2019
Best, effortless vacation i have had in years. disappointed with not getting veranda room during bidding but the view of the ocean was quite adequate. there was a lack of current movies shown on outdoor big screen theater. I was less ... Read More
Best, effortless vacation i have had in years. disappointed with not getting veranda room during bidding but the view of the ocean was quite adequate. there was a lack of current movies shown on outdoor big screen theater. I was less than excited to spend my evening with die-hard fans yelling at the screen during March Madness. I was disappointed that the Cruzan Rum and West End Highlights tour excursion that i wanted was not offered. I still made it to the distillery, where we were lied to cause we couldn't take the six bottles duty free that they promised. The walk around the St. George Botanical Garden was too intense for me and didn't show me anything more than i could see at my local botanical garden. I understand that the Whim Estate has not opened up since hurricane maria, but surely one of the other estates was open that could have been substituted. I prepaid for a martinin flight and the Blendtique experience, i was charged $31 on the ship for the flight which was reversed but i was still charged $40 for the bottle of wine that i created which was part of the experience. But the fact i didn't have to go to a muster drill, there was no line to get on or off the ship, and the cabin steward checked on our room twice daily and called me by name was oh so worth it! hands down. Read Less
Sail Date March 2019
Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our ... Read More
Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our favorite cruise line. Although we enjoyed the cruise, I have to say it does not fully met our expectations. The itinerary was interesting, the islands are beautiful but very poor, i would have expected that they benefit much more from all the Cruise ship tourists coming over the year. We knew upfront that the summit is an older ship and will undergo a major overhaul shortly after our cruise. Anyhow, we recently have been on the Millennium just as well short before going into dry-dock. The overall appearance of the Millennium was nicer, cleaner and better maintained than our impression from the Summit. Food (we mainly went to the main restaurant for the fixed seating) was good quality, although we do have the feeling that the overall quality of food on Celebrity shipps is slightly getting down. Disappointing was the variety of food, menu was pretty much the same as during our last cruise on Millenium last October. That combined with a not extensive selection each given evening does not support the feeling of getting your money worth. Instead with all „special events“ being promoted by the staff you get the feeling that the cruise line wants you to pay additionally if you like good quality. We went on several days to the spa cafe for breakfast or lunch, they have nice small (and more or less healthy) food, however it is disappointing that the menu seems to never change, so after some day you had everything and it becomes boring. Service in the main restaurant was as good as always. Staff is very friendly, attentive and professional. However, the Sommelier concept (which we love as ware wine lovers) does not work anymore, if the the Sommelier has to many table to serve. How can a Sommelier advise you if he is mostly in a rush? He still did his best and we got nice wines to drink. But here as well as for the food, wine menu could need more changes from one cruise to the other. Positively we noted that the beer selection increased and they had a decent number of different beers on board. Beside the good service in the main restaurant we noted that service level in the Cafe al Bacio and in some bars was not as good as used from Celebrity. In the bars we had the feeling of a lack of staff, in Cafe al Bacio staff was there but not really attentive and not always as friendly as we are used to from former Celebrity cruises. For the stateroom, we had the impression that the staff has to less time for each stateroom to keep it in real good shape. They probably increased the number of staterooms each person has to look after. We booked three excursions with Celebrity and two on our own. We liked the fact that the groups were not as big as on other cruises, however that is most likely just based on the fact that the busses on the islands are smaller (and older). Especially as the busses are older and not that comfortable is was disappointing, that on the cruise line excursions this busses were pretty full packed, where the privately book tours left some seats empty to make it a little bit more comfortable. And if you now expect that those privately book tours have been more expensive, just the opposite is true. Cruise line charges more for less comfort. Overall: I still like Celebrity, staff is (mostly) very friendly and attentive, although the cruise line have to make sure that there is enough staff available. We very much liked the room service, which comes (except for a short blackout period during the night) free of charge and we enjoyed having breakfast in the room, although the selection in balcony class was not that extensive. However it was sufficient for a short breakfast before going on excursions. We like the ample room in the public areas, we never had the feeling the ship is too crowded and we alsways found a quiet place to sit and relax. However, we don’t like that we get the impression of a continuing lowering of quality and a continuing increase of „add-ons“ sold for „a fee“ (which is mostly much more than justified by the added quality. I know that’s not only true for Celebrity and maybe not only for cruise-lines too. Seems that companies try to reduce more and more the base fares to attract customers which then find out that they have to pay more and more additionally to get the service which was advertised and which they thought they have bought. I hope that will change back to a fair and transparent pricing. Customers may be sometimes not really clever but on general not as dump as marketing specialists believe, especially not those with enough money to pay for quality. Read Less
Sail Date January 2019
Great price - good value for the number of days. Every crewmember seemed to want to give the best service. Our room steward was excellent. He couldn't do enough to please us, and was very personable. There were too many ports. ... Read More
Great price - good value for the number of days. Every crewmember seemed to want to give the best service. Our room steward was excellent. He couldn't do enough to please us, and was very personable. There were too many ports. We would have liked to have had more sea days. We were disappointed that there were no guest speakers and theme. As for the food, we found that it concentrated too much on just one particular ethnicity. Other cultures were featured in the buffet, but just once each. As well, there was too much emphasis on pork in the dining room and buffet. Anytime dining was allocated to deck 4 as so many people now choose it, and that deck could accommodate the number. However, the noise level, especially in the centre part was so high that it made dining not enjoyable. We asked to be seated in a quieter area, and were, but had an extremely long wait on some nights. Read Less
Sail Date January 2019
We had never done a cruise before and OH WOW!!! were we surprised. Ship was huge and beautiful. We ate mostly at the Oceanview café as it had plenty of variety. Stir Fry section in the evenings was our favorite and late pizza. Staff ... Read More
We had never done a cruise before and OH WOW!!! were we surprised. Ship was huge and beautiful. We ate mostly at the Oceanview café as it had plenty of variety. Stir Fry section in the evenings was our favorite and late pizza. Staff were great!! We ate at Qsine. Was very interesting. 3 dishes to chose from each then dessert. Was very good and so much food. Presentations were well done. We ate at Tuscan Grille was a pleasant experience our server was very pleasant. Great suggestions and meal was wonderful. Our Cruise Director Patrick was wondeful and the gentlemen that made our stay and every day with a smile was wonderful. Shout out to Arthur!!! Room was always clean, bed made and fresh towels. The Poolside bars, barstaff also pools and hot tubs were great!! Movie night under the stars was magical ;) We loved the excursions, saw so many places that we could not have done in 12 days. The evening shows at the Celebrity Theater and activities at the Revelations were great and fun!! Silent disco OMG that was great!! Canyon Ranch for fitness was great!! Massages were wonderful both my husband and I loved it! BUT: Being first timers, our Cruise & Vacation Consultant Expedia CruiseShipCenters did not inform us of an evening attire for every evening!! Therefore, most of our evenings were walking very quickly by the Martini bar, Grand foyer, Rendez-Vous or Cellar Masters. We have NEVER ever felt so out of place, and judge by so many people dressed up. Stares, and looking down on us incredible!! If we ever chose to cruise again, we will know next time to bring more evening attires. I suggest having those gatherings in an area of the deck where it is closed off and away from people walking through in order to get to where they are trying to go to. The age group was an OLDER crowd mostly retired people 60 and over. The other downfall was the internet pakage. Why not add it in as a hidden cost? Up the price of the cruise no one would ever know. They would simply be appreciative of the internet pakage added in with the price. Other than dreading the evenings dress up and age group everything else was great. Read Less
Sail Date January 2019
Looking for escape for winter weather, this cruise offered a few new ports for us. Unfortunately, propulsion issues caused ship to spend first day sitting in San Juan, and cancellation of second day in Aruba. Also found out on board that ... Read More
Looking for escape for winter weather, this cruise offered a few new ports for us. Unfortunately, propulsion issues caused ship to spend first day sitting in San Juan, and cancellation of second day in Aruba. Also found out on board that itinerary had been altered weeks before, but we were never notified. Difficult for people with private arrangements. Ship badly in need of upcoming overhaul. Staff hard working, pleasant and upbeat. Main dining room had issues we had not experienced before on Celebrity. Fish dry and had to be replaced on several occasions. If you can’t do it, take it off the menu. Pastry needs improvement, no flake here! Lamb chops and prime rib excellent on special nights. Service often slow, causing people to miss shows. Ocean view offers good variety and better than average quality. On board activities very limited or required a fee. Only pay for view movies in room, 3rd rate movies on deck 12. Library is just a room with a few chairs and fewer books of interest. Deck chairs on decks 10 and 11 always full with people tying them up early in the day. Everyone knows this, yet deck 4 with an expanse of shaded space had only a handful of chairs, mostly for smokers. If you spend every day off the ship, many of these things might not matter. If you want to enjoy the ship during the day, they do matter. Read Less
Sail Date January 2019
We like longer cruises - and this one fit the bill. We stay in suites, which means we frequent Michael's Club and Luminae. We rarely eat at the buffet because we don't care for buffets. When it was necessary to go to the ... Read More
We like longer cruises - and this one fit the bill. We stay in suites, which means we frequent Michael's Club and Luminae. We rarely eat at the buffet because we don't care for buffets. When it was necessary to go to the buffet, I tended to stick with pizza and salad. The service and food in Luminae was among the best we have experienced on any cruise. And Michaels Club is always a wonderful retreat. We no longer go to Martini Bar - it seems they have cut back on bartenders then and we have heard rumblings about how long it takes to get a drink there. But in Michael's Club, the service is incredible, as it should be since this is restricted to suite passengers. Same with Luminae - the food on Summit was better than we've experience in other Celebrity Luminae restaurants. It was noticeably better!! And the service was as good as it gets. The Lumiane staff all seemed to like working with each other - there was a real team effort to help each other out. It was apparent from the first meal. They joked with each other, with us, with other passengers. And how they learn and remember everyone's name immediately is amazing. I think the training that goes into running an operation like is evident -- great job!! Our cabin was very nice - and even though this was the next-to-last cruise before Summit went to dry dock for refurbishing and some things were a little worn - it was incredibly clean and comfortable. I was amazed that every morning, we would go to breakfast and when we came back to the room, it had been completely cleaned and tidied up. How does the room attendant do it so fast? Our butler was very attentive as well - any request we had - he took care of it. We don't purchase many shore excursions through the ship - but the ones we did book through Celebrity were done well. We either book our own excursions, bypassing the higher cost Celebrity charges, or we often times just walk around the port towns (making sure to get past the diamond/tanzanite/t-shirt stores) and explore a little off the beaten path. We are not beach or shopping people. My only complaint about Celebrity is the quality of the entertainment. We walked out of a couple of shows this time. This was the first time I felt that some of the singers should find another line of work. Some were off key, straining to hit some notes, and pumping the volume up doesn't fix that problem. The theme shows are not original and have been done to death. Every Celebrity ship seems to be stuck in a rut - staging Cirque du Soleil/Tim Burton/circus-like/faux surrealist themed shows - and they don't pull it off well. I don't expect full blown Broadway shows, but these weirdly scripted/blended "shows" feel like junior high school talent shows. Celebrity Theaters have all the bells and whistles with great lighting, sound and hydraulic stages - but they put really lame shows on. This time, it wasn't just the lameness of the scripts - but also the lack of talent. Read Less
Sail Date January 2019
We chose this cruise as it was good value for money with onboard spend and free classic drinks package. Also it started from Puerto Rico, which we had not been to before, as well as a good itinerary. The ship docked across the bay from ... Read More
We chose this cruise as it was good value for money with onboard spend and free classic drinks package. Also it started from Puerto Rico, which we had not been to before, as well as a good itinerary. The ship docked across the bay from Old SanJuan where our hotel was so we needed a taxi to the ship. There was a problem with the ships propulsion (again) which meant it got underway over 24 hours late and resulted in losing out on a day in Aruba. For this we were awarded a measles $100 each. We had a consierge cabin near the back which was very nice with a great balcony ensuring plenty of shade. It was also on deck 9 just below the ocean view cafe and handy for the lifts. This gave us free canapés every day which were virtually inedible so we asked them to stop sending them or give us fruit. This never happened and they turned up religiously every day. The cabin steward Pelas was very helpful and efficient. The food in the Oceanview cafe was of good quality but lacking in seafood. The evening meals again were good in quality but the choice not varied enough. There was a distinct lack of seafood on offer except for the lobster night. We tried quisine but were not impressed and did not feel it was worth paying the extra. The staff were excellent over all the ship and could not be faulted. We were disappointed with the onboard entertainment especially the ships own dancers and singers. The Summit orchestra were good as were some of the guest acts. Overall there was not a lot going on. We enjoyed the cruise but the ship is tired and will benefit from it’s coming refurb. We would consider the Summit again if the itinerary is right Read Less
Sail Date January 2019
This was our first Caribbean cruise. Though we have been to a dozen islands in the Caribbean over the years, we usually go for 7-10 days to a single island. We chose this cruise because it was going to islands we hadn't visited ... Read More
This was our first Caribbean cruise. Though we have been to a dozen islands in the Caribbean over the years, we usually go for 7-10 days to a single island. We chose this cruise because it was going to islands we hadn't visited (Bonaire, Curacao, St. Kitts, and St. Croix) and some we wanted to visit again (Aruba, St. Thomas, Antigua, and Puerto Rico). We have previously sailed on Celebrity and Azamara in Europe, and on HAL to Alaska and Bermuda. Embarkation in St. Juan was a breeze. We flew in the day of the cruise, arrived around 1:30, took a cab for the 20-minute ride to the port, and were in our stateroom in 15 minutes or less. We knew the Summit was scheduled for drydock within a month, so we expected some glitches. We didn't let them spoil our vacation. The ship had a computer problem that delayed its departure from San Juan for more than 24 hours and necessitated a change in the itinerary. The result was a day in San Juan we hadn’t expected, and only one day instead of two in Aruba. We didn’t mind the change, especially since we were compensated with $200 of OBC. X was getting a jump on remodeling the Summit before drydock, so there was often one elevator in each of the three banks that wasn’t operational while it was given the new Edge-y look. We were on vacation, so waiting a minute longer for an elevator was no biggy. Service from everyone on the ship (cabin attendants, dining room staff, guest relations, etc.) was superb and always given with a smile. We had Select Dining, generally showed up between 6 and 6:30, and never to wait for a table. Food in the MDR was very good, similar to HAL’s, but service quite slow for tables of six, taking two hours or more for dinner. Though we enjoy sharing a table with other passengers, a couple of times we opted for a table for two in order to get to an event on time. The dining room was crowded with tables and loud to the point that hearing someone across a table for four was difficult. The ambiance was hectic with waiters rushing with trays piled high with plates. No one ever dropped a tray but I cringed a few times when those trays were close to my head. The buffet restaurant, Oceanview Café, was outstanding, offering a variety of lunch food--American, British, Asian, Italian (pasta and pizza), and salads. We particularly like the grill in the aft part of the Oceanview Café, where I had the best fish I’d ever eaten on a cruise for both lunch and dinner. Grilled meat was also available there. Another highlight was the ice cream bar, where ice cream, sorbet, and frozen yogurt in various flavors were available for most of the day. Otherwise, the desserts in the cafe were mostly disappointing. They looked better than they tasted. There was a preponderance of eggy and creamy desserts in the mousse-custard-pudding-parfait family. Miniature cake slices relied on a lot of sweet icing/filling to combat their dryness and were often topped with a shiny gelatinous substance. However, the baklava, served twice during the 12-day cruise, was excellent, as were the tarts and other desserts at Café al Bacio. We did not take any of the ship's excursions, but arranged private ones on Bonaire and St. Kitts, and otherwise went out on our own. We went to a couple of shows which we enjoyed (acrobat comedian and Beatles music). We also participated in trivia sessions. After one of them, I overheard a British woman on the elevator say that the trivia was very America-oriented. That was true. Half of the questions revolved around U.S. pop culture. This is in contrast to trivia on our recent HAL cruise, where the questions did not favor passengers from any one country. They had to do with geography, science, history, classic books and music, and general knowledge. There were enough passengers from countries in Europe and Asia on the Summit cruise so that the trivia should have dealt with more universal subject matter (and I say that as an American who did well at trivia). One area of improvement I could suggest for Celebrity is to offer a sign-up sheet for people interested in playing board or card games so that they can make contact with others on the ship with similar interests, as both HAL and Azamara do. All in all, we had a wonderful time on the cruise, enjoyed the food and our fellow passengers, and look forward to our next cruise on a Celebrity M-class ship, which we much prefer to the larger S-class ships. Read Less
Sail Date January 2019
Winter getaway from Maryland. Itinerary changed due to propulsión problem in San Juan. Tried Qsine twice, dissappointed both times. Food subpar. Service only satisfactory. Halfway point st sea. Entertainment not so good, expected ... Read More
Winter getaway from Maryland. Itinerary changed due to propulsión problem in San Juan. Tried Qsine twice, dissappointed both times. Food subpar. Service only satisfactory. Halfway point st sea. Entertainment not so good, expected better. Service in dining room exellent. Upsell for Qzene was not apreciated, interferred the otherwise superior service. Port calls were smooth. Premium Líquor package was worth the price. Internet service was good. Excursion choices were adaquate. Some were clearly casting time in port. The day that we were in port from 8am to 5pm were largly just ok. The "rainforest" Tour was educational, but nota scenic. The beaches were nice but a lo very mucho alike. The "ABC" islands were intetesting but not with the extra travel time. The good in the main dining room was repetitive and not as good as I expected. The service provided by Nitin was excellent. Overall I'm glad I took theCruise, but I won't recommend the Celebrity Summit. Read Less
Sail Date January 2019
We have done Southern Caribbean cruises several times, but chose this 12-day cruise because of the stops in the Dutch Antilles (the "ABCs" -- Aruba, Bonaire, Cuacao), which we have never visited before. There was also a stop in ... Read More
We have done Southern Caribbean cruises several times, but chose this 12-day cruise because of the stops in the Dutch Antilles (the "ABCs" -- Aruba, Bonaire, Cuacao), which we have never visited before. There was also a stop in the Puerto Rican city of Ponce, which again, was new for us. We are familiar with the Summit, having sailed a back-to-back some years ago on a very memorable and enjoyable cruise. First issue happened before the ship even left -- the original itinerary called for us to visit some of the Leeward Islands (St. Thomas, St Croix, Antigua, St Kitts), then visit the ABCs. Two weeks before sailaway, this got flipped around so that we would visit the ABCs first, then the Leewards. We found out because we received an email from a private tour operator we had booked on St Kitts confirming that he had rescheduled our tour for the new date of arrival. Then we read about the change on our CC roll call board. Eventually with some prodding, our TA finally passed on the official news to us. However, several people we met on the cruise who had booked directly with Celebrity had never received word of the change, and only found out once they boarded. We arrived at the cruise port at 11:15 am, were ushered into the entry hall right away, and were on-board by 11:45 am. As we remembered from our last cruise with Celebrity, we were greeted with a glass of champagne. Our cabins were ready by 1 pm, and our suitcases arrived not too long after that. Overall, Summit looked very dated -- beige and dark brown seemed to be the predominant palette -- but the ship is scheduled for a major drydock refit less than a month after our cruise, so we're sure the decor will be modernized and in fact the elevator retrofits began overnight during our cruise. A stateroom overhaul is needed because some closet drawers and doors were difficult to close. In the bathroom, the sink had small cracks, the tap dripped, and the mirrors were tarnished. And in an age where we carry more and more rechargeable devices, there were only two AC outlets in the entire room. TV service on the small flatscreen was primitive, with only a few basic channels. However, our steward, who always seemed to be available and cheerful, ensured the stateroom was always spotless. Before we even departed we were informed there was a problem with the propulsion/navigation system. This kept us in San Juan 24 hours longer than planned, but the captain was very good about keeping us up-to-date on the problem. This affected our itinerary again, since we now had one less day of cruising than planned. We had been scheduled to stay in Aruba two days -- this was shortened to one day, but the sailaway from Aruba was extended until midnight for those that had planned evening activities on the island. Each passenger was given $100 on-board credit as compensation for the delay. This credit could be used for things like beverages, excursions, shop purchases, specialty dining, spa treatments and final gratuities, but was non-refundable -- if you didn't spend it all, you didn't get any left-over balance at the end of the cruise. From that point on, the cruise went as planned. Some comments about the ship. Dining was the big surprise. When we sailed on Summit several years ago, dining was the highlight, a cut above other cruise lines, both in terms of food and of service. This time, the appies were sometimes disappointing to occasionally okay. The mains were usually okay, sometimes very good. The desserts were a disappointment. But it was the service that was the big surprise. Or perhaps to be more accurate, the length of time for service was the big surprise. The waiter and assistant waiter were friendly, attentive and helpful. But the wait times were extraordinarily long. This is our 8th cruise, and we have never experienced anything like this before. Often once we finished a course, our plates would sit in front of us for 15-20 minutes, and then there would be another long wait for the next course to arrive. Then a long wait to order dessert, then another long wait for dessert to arrive. Our cruising experience has been that dinner usually takes about 90-100 minutes, a leisurely meal that still left us lots of time to get to the theatre for the evening's entertainment. Not this time -- we always either had to leave the table without dessert to get to the show on time, or wait for dessert and arrive late. For example, one night we sat down at 6:30 pm expecting to easily make the 9 p.m. show. But by 8:50 we still hadn't even ordered dessert, so we scampered up to the buffet, grabbed some dessert and got to the theatre just as the show started. (So, 2 hours 15 min to serve two courses.) Part of the problem seemed to be that we were on the Dining Select program, where we could eat at whatever time we wanted. and it almost seemed like the kitchen didn't know how to deal with our orders that were arriving at different times than the usual 6 pm and 8 pm seatings. Also, if we asked for a table for 2, we would be told there was a substantial wait, but if we agreed to sharing a table, and were the first to be seated at a table for 8, the waiter wouldn't take our order until the table was full, which might take 15 or 20 minutes for enough other Dining Select cruisers to arrive. On the other hand, many times the table was filled immediately, and our orders were taken immediately, and the service was still incredibly slow. We tried several different dining times hoping for faster service. One night the service at 5:30 was a bit faster, but the next night at 5:30 dinner took more than two hours. We were also disappointed in the table layout in the main dining room. We don't know if there were a few extra passengers on this cruise, but tables were really crammed tightly into the dining room. We were often seated at a table sized for 6 people but set for 8 people, and the backs of our chairs would be touching the chairs of the table behind us. We usually ate breakfast in the Oceanview buffet, and most of the food was okay. However, the croissants and other pastries were uniformly terrible -- chewy, sodden, just awful. Also avoid the buffet's cakes and squares at lunchtime or dinner: bland and tastless, not worth the calories. The ice cream bar was good though. (And free, unlike the gelateria, where the gelato cost money.) In the past, Celebrity's food was a definite cut above the others. On the Summit, at least in the main dining rooms, the food is good but not exceptional, however we did not pay to eat at any of the upgraded restaurants. The shows were the usual mix of revue-type shows, solo singers, tribute bands and comedians. The house troupe of young singers and dancers were good and enthusiastic but not Broadway-quality. The house "orchestra" was very tight, a real pleasure to watch. The solo singers were good but nothing special. The two tribute bands were great -- one doing a high-energy collection of Motown hits, the other all Paul McCartney hits. We didn't spend a lot of time in bars or by the pool, but the duets and small bands providing music in those venues seemed fine. The movie theatre was in a curious place -- outdoors, up on the upper (12th) deck at the stern. For afternoons at sea, this made for fairly uncomfortable viewing, since you were sitting in the sun, and it was also quite a windy place. You also got the occasional whiff of exhaust from the ship's funnel. We were much happier with the small 20-person indoor theatres found on RCI's Radiance-class ships. One other disappointment was the lack of perks for being basic Captain's Club members. There were some small discounts for services we didn't use -- 10% off an internet package, for instance -- but the only real perk was a complimentary dish of gelato from the gelateria. We did appreciate the large number of ports we visited -- 8 in 11 days. We did not use a Celebrity shore excursion -- we always find them 50%-60% more expensive than private tour operators. The one port that was a bit of a puzzle was Ponce, on the south shore of Puerto Rico. This is a brand new port for Celebrity, and it was clear that the locals were happy to see us -- there was an arts & crafts fair set up dockside, free pina coladas and rum samples, and welcoming dignitaries. But clearly both the residents of Ponce and the cruise lines are still trying to build up some activities for cruisers. The old town (a $10 cab ride from the cruise dock) has an attractive main square, but once you get past that, there isn't much to see or do. There is a nearby boardwalk with small bars and restaurants and a beach, but the infrastructuire was devastated by the 2017 hurricane, and has yet to be rebuilt. If cruise ships keep calling, hopefully there will be more things to do in the future. On our last cruise with Celebrity Summit, we felt they were ahead of the others in terms of ship and food, and we definitely wanted to sail with Celebrity again. This time, although the staff were just as courteous, friendly and professional, we feel that there was definite cost-cutting happening, and in terms of ship and food, Celebrity Summit has fallen back into the pack. Read Less
Sail Date January 2019
About us: My husband and I generally cruise once a year for 12-14 days. We’ve been on about 10 cruises. We are in our early 60’s. We don’t do water sports, drink or gamble so cannot comment on anything related to these activities. ... Read More
About us: My husband and I generally cruise once a year for 12-14 days. We’ve been on about 10 cruises. We are in our early 60’s. We don’t do water sports, drink or gamble so cannot comment on anything related to these activities. No, this is not due to religious beliefs. We’re just boring. Most Celebrity guests are 50 plus. The longer the cruise, the older the crowd. We left port a day late due to ship issues. That meant we lost a day in Aruba. I personally was just happy the ship did not break down in the middle of the ocean. The itinerary was changed numerous times, once before the actual cruise. We wouldn’t have known about this first change if our friends’ travel agent had not informed them. MUSTER STATION Our group had to stand the entire time - in lines, no less. Short people could not see the demonstrations. It was ridiculous and useless. Thank goodness we didn’t need to evacuate the ship. We would not have been prepared. THE SHIP This cruise ship is going to be refurbished. There is an outdoor movie theatre that plays movies all day but it’s unsheltered on the top deck and frequently windy. Rumour has it Summit is removing the library and replacing it with inside rooms. I think that would be a real shame. The library always had people in it, even though 80% of the books were missing. Greed to the detriment of people’s enjoyment is not a good thing. The library is a “must have” for me as my husband goes to bed early and I read in the library. I hope they brighten the ship up with a Caribbean colour scheme. Tones of brown is a colour scheme for a hotel, not a cruise ship. (Years ago I was on RC's Adventure of the Seas and it was the most beautiful ship I have been on - vibrant yellow-golds and blues with mosaics everywhere. It was refurbished afterwards. I hope they kept the colour scheme.) They also need WAY more lounge chairs on deck 4. You have a ship of 3,000+ people and less than 15 chairs on each side of Deck 4. THE FOOD We ate in the anytime dining room and Oceanview Cafe. We did not go to any specialty restaurants. I liked most of the food in the Oceanview. Some of the meals in the dining room were wonderful. Some were not. The chocolate desserts were TERRIBLE. I am a chocoholic and did not eat more than a bite of any chocolate cake because they were bitter. What a disappointment after the awesome desserts on Celebrity Silhouette. Note: We like the freedom of anytime dining. You get to choose when you eat. You get to sit with different people every evening versus the same people for the whole cruise. And you have the freedom to eat with new friends you meet on the ship. I bought the basic soda package. I was pressured to up-grade it repeatedly but didn’t cave in. They were frequently out of club soda but servers (one with persuasion) gave me Perrier instead. STAFF Most of the staff were very friendly. Our waiter, Wi, was fabulous. Our housekeeper, Yolanda, kept our room neat and tidy. Donovan was wasted as the hand sanitizer guy. He was wonderfully entertaining while encouraging people to clean their hands. He should have been at the ice cream station. They really needed someone upbeat, who loved their job, in that position. The person who works there is the first person you see entering the Oceanview Cafe. That person sets the tone, and needs to be friendly and welcoming. STORES ON THE SHIP I personally would like more variety, not just clothes, jewellery, etc. A variety store with paperbacks, magazines, etc. would be a welcome addition. I prefer to spend my money at individually owned shops and kiosks on the islands to support the islanders. INTERNET This is a total rip-off. Save your money and use the internet at the ports. Most places have free internet if you buy something; even a soda will do. SHOWS IN THE THEATRE The entertainment was hit or miss. Pete Matthews was a hilarious juggler. I give him an 11/10. Chad Chesmark was billed as a magician, but he was mainly a comedian. I give him an 7.5/10. Uptown was an amazing band that got the audience really involved, a 10/10. “All McCartney Live” was a great show as well, 9/10. My husband saw Jeff Nease. I had a bad cough so I didn’t go. He gives him a 7/10. We did not enjoy the ship’s singers and dancers and only went to one show in its entirety, but the ship’s orchestra was excellent. The remaining performers were a 6/10 in my opinion. While wandering the ship I’d come across some good bands playing in a various venues. And there were a few Karaoke singers that could have gone professional. SHIP SEA DAYS I was not impressed with the Cruise Director, Rick. Activities on the ship were few and far between. I cannot understand why they do not take advantage of all the knowledge of their guests, many of whom could give lectures on interesting experiences, jobs, hobbies, etc. They could have a sign up sheet and designate a small venue for that purpose. The ship could state these speakers are unvetted so they are not responsible for the content of the lectures. If you don’t like it, you can leave. There were no craft activities, educational or hobby courses; just lectures about the islands, shopping or ship amenities to my knowledge. ISLANDS Regarding the following comments about shopping: I rarely spend more than $50 on any one item anywhere. So when I comment on shopping I am not referring to the abundant expensive chain jewellery stores that are everywhere. My husband and I generally just walk around the islands as we’ve taken tours already. We love SAN JUAN. The forts are fascinating. (If you only have time for one, do the bigger one.) The shopping is great. There are lots of restaurants. (We love a locals’ restaurant called Cafe Manolin at 251 San Justo. It is about a block away from my favourite store that has local jewellery, art and gifts called Puerto Rican Art and Crafts at 204 Fortaleza St.) Note: Next time our return flight leaves late, I will book an excursion with the ship that tours San Juan and then goes to the airport. Sitting in the airport all day was a waste of a lovely day. BONAIRE has lots of shops and great beaches. There is a store that sells local jewellery called Elements. (Bonaire is tiny so you can find it.) ARUBA also has great beaches. (No, I can’t be specific because we don’t go to them.) If you try to take the tram you must stay at the front near the tracks because there’s NO formal line and people crowd in front of you to get on the tram. We missed two trams and gave up. We took a tour on CURACAO with one of the many tour guides vying for our business. (As long as you take a tour that gets you back well before the ship leaves you should be fine with an island tour company. Some of our best tours have been non-ship excursions.) Curacao has the oldest synagogue in the Western Hemisphere. It has a dirt floor and is quite interesting. If you like history, it’s a must see. You can walk there from the ship. Curacoa also has a long bridge that rotates, which is quite neat. All the Dutch islands are lovely and, compared to other Caribbean islands, well-to-do. They are safe so you can have an enjoyable day just walking around the town. ST. CROIX basically has nothing but a beach right by the ship. There are a few kiosks. You can take an island bus to Frederiksted (which is a bigger city) for next to nothing or pay a lot more for a taxi. The taxi drivers lied to us about the bus and said it didn’t go there. Ask a local for bus information. We did not end up going to Frederiksted. I’m a children’s author and did an author visit at a local school instead. ANTIGUA’s infrastructure is very poorly maintained. It does have a new library with free wi-fi. There is also an impressive Anglican church under reconstruction with centuries old graves, and a museum of the island’s history, all within walking distance from the ship. However, if you have mobility issues note that the sidewalks are horrible. In ST. KITTS we took a private tour with Quincy. He was a really good tour guide. We have taken two previous tours with Beulah Mills (www.tourstkittsandnevis.com) without pre-booking. She was not working the day we were in St. Kitts. She is awesome. St. Kitts is a very poor island. Do NOT take a picture with the monkeys as they are stolen from the wild and do not appear to be well treated. ST. THOMAS is my favourite island because of the shops. My favourite store sells adorable hand-painted outfits that I buy for my grandchildren. (Sorry, I can’t remember the store’s name but it’s on a street with no traffic. There’s a bench in front of it.) My husband liked the historical ambience of PONCE. I was not feeling well and did not get off the ship so I can’t give an opinion. PLEASE ENSURE ANY EXCURSIONS YOU TAKE ARE ANIMAL FRIENDLY AND DO NOT SUPPORT CAPTURING ANIMALS FROM THE WILD. Read Less
Sail Date January 2019
This was such a wonderful cruise. The service was excellent. The food was great. The cruise critic group was such fun. It was very port intensive. The weather and the sea were perfect. We dined at Qsine and Tuscan Grille. We also ... Read More
This was such a wonderful cruise. The service was excellent. The food was great. The cruise critic group was such fun. It was very port intensive. The weather and the sea were perfect. We dined at Qsine and Tuscan Grille. We also took the cooking class in the Tuscan Grille on the last day. It was fun and the food was delicious. We ate it for lunch while the staff poured endless wine. i got some great cooking tips. Loved the Solarium with the Thelassotherapy pool. On many ships, those cost extra. There are 6 awesome hot tubs on the ship. The Summit is going into dry dock for a refurbishment. I bet iot will be impressive. . This was our first cruise on Celebrity, and we were favorably impressed. It will not be our last one with Celebrity. This was about our 20th cruise. Very relaxed atmosphere. The ships staff all seemed to care that we had a good time. Read Less
Sail Date January 2019
Have cruised with Celebrity before. This was the bottom of the pile. Continued loss of amenities and anything resembling modern luxury. Minimal entertainment or on board activities. Harried, yet slow service in Main Dining Room. Example, ... Read More
Have cruised with Celebrity before. This was the bottom of the pile. Continued loss of amenities and anything resembling modern luxury. Minimal entertainment or on board activities. Harried, yet slow service in Main Dining Room. Example, being seated while table still being set, tables too close together and too muck tableware for the size of table. Food average, but seafood uniformly dry. Pastry needs improvement. Peculiar menus, similingly without cohesion. You are getting transportation, room and board and not much more. Everything else is an upcharge, including service. Even TV is below basic. Staff tries, but I believe corporate policies are the issue, overhaul won’t change these things. This may be our last cruise of this type. Will stick to river cruises or try resorts. It’s a shame, we have cruised for over 25 years, everywhere in the world, but it’s not fun anymore. New cruisers will never know what is used to be! Read Less
Sail Date January 2019
Everything leading up to the cruise & all of my plans turned out to be a nightmare including my mothers plane flight being cancelled at 3:30am the day we were to fly & had to get her a new ticket! All that changed when we got to ... Read More
Everything leading up to the cruise & all of my plans turned out to be a nightmare including my mothers plane flight being cancelled at 3:30am the day we were to fly & had to get her a new ticket! All that changed when we got to the open arms of Celebrity........& BOY DO I MEAN OPEN ARMS!!!!! From the moment you walk into the building until you are shaking the hand of the cruise director & the officers dis-embarking you are coddled, you are loved! First off I want to straight up say this. Celebrity is the most incredible righteous honest easy to deal with cruise line & business to do business with ever!!!!!! I won't go into details out of respect for them but they cost themselves $$ M$O$N$E$Y $$ by giving it back to us & flipping some things around to OUR benefit. WHO does THAT NOWADAYS???!!!!! My daughters & I are sailing Royal March 25th & we bought a dining package & had to select a time to eat. I can't even change ONE TIME to 6:30 out of those nights to make a special event, just saying....sister company too. It doesn't really matter at this point because of the total refurbishment within days but I have to comment, yes if I looked under a microscope I could pick up on reflections of repaired damage from some immature moron. Honestly the ship is gorgeous, immaculately clean & awesomely looked after. I understand the group after us had some mechanical issues with thrusters. Anything in the corrosive salt water gets damaged, it's just a fact plus wear & tear on anything used as much by so many people like it is on that ship is expected. Being a Cruise Critic member I also want to give prompts to Sorin Manager of the deck 10 main Buffet & of the specialty Dinners "Grilling under the Stars" & both Specialty restaurant maitre d & their assistants for Qsine & Tuscan Grill. They not only ALWAYS had EXCEPTIONAL food & I mean EVERYTHING all the time!!! They also accommodated a group of up to 25 of us & worked us VERY nice discounted deals. When we went to eat it was how many of each would you like & how would you like that prepared, it was perfect every time!! Being a foodie I can definitely agree Celebrity is a step up when it comes to chow time ALL DAY LONG! Main Dining Room: Food again ALWAYS EXCELLENT!! We had Supel whom his mom should have named SUPER, but we called him Supel with an L for LOVE cause that is all this man did was bring us love. His assistant Sebastian would show nothing but joy as he gladly removed the plates & helped deliver the goods. These two were so on top of their game that it got me to thinking what they might be required to have to do to pass the interview process, like remember 200 names, what they like to eat, can't eat and what they like for desert, & what to drink along with their children's names IN FIVE MINUTES. Once again how many of each & how would you like them prepared. They always had a suggestion for the best meal so i always got that one too, they were ALWAYS right. Lobster tail night... Kept em coming! I had eight Hehe! They aren't small either. YUM! Cheesecake caramel topping a must. Escargot everyday. Shrimp Cocktail everyday. Entertainment was off the hook!! Finally the comedian used not only the F word but we could have sex jokes and a normal Comedy performance!! If you've ever cruised Holland America with me you'd know what I mean. Don't get me wrong very luxurious very upscale very nice too PROPER for me! Only do them for itinerary & after Celebrity probably never again. The house band consisted of very gifted individual performers placed together to create a band. The skill & gifted levels of these performers were incredible like Chris the acoustic guitar playing singer I would sing along with occasionally at the top of the atrium stairs every evening, whom also opened one of the grand performances one night. Very gifted young man! Main house band consisted of a group that totally rocked the house!! this lil girl and this drummer could sing oh boy THEY BRING IT BOYS & GIRLS!!!!!!!! The guitarist is UNBELIEVABLE!!!!!!! Two little gals playing violin are OFF THE CHARTS!!!! Football being very popular on our cruise with College bowl games & NFL playoff games over two weekends was made to be a total blast in the Casino Sports bar - WHAT AN INCREDIBLE PLACE! Bars Lounges: Went up to the front up on top to the main bar a few times for band performances on theme nights. Definite fun & where to go if you wanna get your boogie on & dance. Also where your M & G will be for Cruise Critic with many of the officers showing up including the captain. We had 96 Members in our group I believe on this cruise. It was the most wonderful group of my life & we had the best day ever chartering the Kata Mambo Catamaran in Martinique!!! A MUST DO!!! Contact VIRGINIE!!!!!! BEST DAY EVER!!!!!!! FOOD, OPEN BAR ALL DAY!!! SAIL WITH DOLPHINS & SNORKEL!!!! UNDER $100 US anyways back to bars lol got excited there again, wonderful fun!!!!! Our tight CC group of maybe 15 inc some new friends we met hung out continuously at the Martini bar which is frozen on the whole surface of the bar. Very neat Very fun place to hang out for sure!! PREMIUM LIQUOR PACKAGE A MUST got a screaming deal on the upgrade on Black Friday. Had the alcohol package as a perk. You can't believe how good you can drink and how well they take care of you! People whom have said you can't get a drink or you had to wait, BS! I would walk up they would say Monkey Shoulder Mr. Chad?! Keisha the BEST OF THE BEST whom worked the pool bar all day & the casino bar all night specially got me a bottle purchased & delivered to the casino bar so I didn't have to keep walking the length of the ship to the only bar that had it. Marlon outside at the pool bar was quite a personable young fellow from Jamaica. He was all bout the guests but Keisha is the STAR of the cruise as bar tenders go for sure and a close second goes to the new blonde girl on first contract at the Martini bar who definitely earned her wings on this cruise & Keisha's assistant at the casino bar was a decent young man too. The lady working the coffee bar is really pleasant & one young personable gentleman really stood out here as well one morning but I failed to get his name. I could never forget my wonderful exceptional beautiful polite kind incredible ladies Guest Relations Officers Emma & Stephanie down at the main office. Always pleasant always helpful & completely wonderful!! As I said earlier the best ever to do business with!!! These two ladies along with other officers whom signed a photo captain included, sent me a card thanking me for being the best guest possible and the finest bottle of wine I have ever tasted from Celebrities private reserve. I would like to state clearly that I nor my mother are anyone special. Celebrity just rocks! They also sent us invites to the sail away in Antigua on the HELIPAD! We were in a regular Oceanview room with two twin beds!!! I am an almost double digit cruiser having even been in an owner suite and only have I ever seen a helipad through a window! lol! Doesn't matter if you're on the ship or call into their office you get the same incredible wonderful attitude & treatment which is very easy to deal with. They truly do business the old fashioned way!! They EARN it!!! I do want to also take the time to mention a man that had a very important job though some would not think so, a man whom made an impact on most people every day in the morning & early afternoon, a man whether you knew his name as DONOVAN or not. I am almost sure that you heard him singing & were most likely greeted by him on the 10th floor before entering the pool deck or the buffet. Donovan was in charge of giving a squirt of antibacterial lotion to everyone. There were many with this duty but this man was different he gave a shot of love & joy & positive energy with every squirt of antibacterial jelly EVERY SINGLE SECOND OF EVERY DAY!!! My hat is off to this man & he deserves a promotion so big he needs a couple of days off to absorb it. Seriously everywhere you looked as well as everyone that you dealt with treated you wonderfully!! They remembered your name plus tons of things about you including children names interests etc. Every time I think of Celebrity Summit I just wanna get back on it!!!!! I do want to let you know that we were the group to close down the bar, the group to make the band performances & the group to get the party started & keep it going. Moral of the story I guess is if you set on your fanny on the outside looking in you might not have as much fun as we did taking advantage of all of the wonderful party tools & atmosphere Celebrity provides! Best cruise of my life! Thank you to Celebrity. Thank you to all of my new cruise friends as well. Don't hesitate to book Celebrity & or book the Summit TODAY!!!! Read Less
Sail Date January 2019
We are relatively new to cruising and we have just completed our third cruise. We have only travelled on Celebrity and we have completely enjoyed our times on the ship. This was our longest cruise (12 days Southern Caribbean) and this was ... Read More
We are relatively new to cruising and we have just completed our third cruise. We have only travelled on Celebrity and we have completely enjoyed our times on the ship. This was our longest cruise (12 days Southern Caribbean) and this was our first time in a Suite. We booked this trip on board over a year ago so there was plenty of time to plan and look forward to the cruise! When we originally booked the trip we lived in Atlanta. We have recently moved to South West Florida so I will say there is not much difference between the temperatures in the Islands vs South West Florida. We would probably not go on a cruise in the Caribbean again that was that long just for that reason. The Summit is going to dry dock soon so we were a bit concerned about the ship being run down and I had read some reviews that were not very favourable regarding the service. We experienced no issues at all with the service. We stayed in 6131 a Sky Suite with a bit of a larger balcony. Our butler Hommer and cabin steward Jesus could not have been more accommodating. Since it was our first time in a suite we had no idea what to expect. The service and perks of having a suite were amazing. I understand this is quite an additional expense but we cannot get over just how wonderful the whole experience was. We have already booked two more cruises! We did see a little rust on our deck and some of the furniture looked like it has seen better days but from what I understand after the Summit is stripped down to metal and redone it will be amazing. While on the ship we ate most of our meals at Luminae and thought the food was very good. Even better than the food was the service! We also had a couple of meals at the specialty restaurants and found all the dining options to be very good. We did do a couple of the shows as we like the comedians but really are not much for the singers and dancers so I cannot comment on those shows. All in all I would say we LOVED our cruise and we are already counting the days until we go to Alaska in August! Read Less
Sail Date January 2019
1st time on Celebrity- wonderful experience. The good- fast and smooth check-in and boarding, room available quickly.The ship is immaculately clean. Older ship but in excellent condition. Food food food everywhere, all the time. ... Read More
1st time on Celebrity- wonderful experience. The good- fast and smooth check-in and boarding, room available quickly.The ship is immaculately clean. Older ship but in excellent condition. Food food food everywhere, all the time. Excellent food at every venue.Service was excellent from everyone we came in contact with. Disembarking and re-entry fast and smooth. The bad- cost of drinks ridiculously high, and the cost of a drink package ($79 pp per day x 12 days) out of this world. Not to mention the 18% "tip" that is added to every drink. Celebrity nickel and dimes you to death- extra cost for everything. Sodas, coffees, beer and wine etc etc etc it never ends. Internet- another ridiculously expensive add-on. $27us for an hour? get real. And gone are the days when you could use a ship computer for a few minutes for a small fee. Now you need the mega expensive package to do anything. Laundry service- another ridiculously expensive add-on. Shows- too many no-name singers, magicians, comedians, not enough actual singing and dancing "shows". Music- zero Caribbean Island theme or music anywhere. No steel drum band onboard. There were 2 live bands, both played very old music, short performances, low quality singers. Disco never played music newer than 20-30 years. Overall Celebrity provides an excellent cruise experience. Food and service fantastic. Average age on our cruise was probably 60, mostly retired grandparents and a few young people. Saw very few singles. Saw very few kids. This is not a dance and party cruise. We had the opportunity to meet several of the guests and they were all interesting and well mannered people. Read Less
Sail Date January 2019
We chose this cruise because it was port intensive....we visited 10 islands, two of which we had never visited before. Decided to get away from the cold weather and cruise in January for a change. Overall, the cruise was very enjoyable and ... Read More
We chose this cruise because it was port intensive....we visited 10 islands, two of which we had never visited before. Decided to get away from the cold weather and cruise in January for a change. Overall, the cruise was very enjoyable and we had a great time. Embarkation was a breeze. Got there at around 11:15, dropped off our bags and by 11:40 we were checked in and on the ship. One issue that could have caused us a major headache was the the change in port itinerary. Celebrity changed the dates of several port visits and the only official notice we received from Celebrity was a notice given to us at embarkation. Fortunately, we learned earlier of the schedule changes via the Cruise Critic Community blog for our cruise and was able to reschedule our planned trip excursions before flying to San Juan. My only other “gripe” is about the spotty WIFI. Given how much it cost, Celebrity should do a better job of ensuring a strong connection that doesn’t constantly lose connectivity. Service was good and our stateroom attendant did an excellent job of keeping our room clean and tidy. The food options in the Cosmopolitan restaurant were mediocre and uninspiring....it was quite honestly a disappointment. Specialty dining in Quine and Tuscan Grill were fantastic....those were the best meals during our entire voyage. We didn’t take any ship excursions, we chose to use local tour operators instead. We feel you get to know the island and the people better and we like to support local small businesses. Read Less
Sail Date January 2019
Upon finding my cabin, Pam our room steward literally ran to introduce herself and open our door and informed us that we missed the safety drill but there was another opportunity to catch the safety instructions given to each passenger. ... Read More
Upon finding my cabin, Pam our room steward literally ran to introduce herself and open our door and informed us that we missed the safety drill but there was another opportunity to catch the safety instructions given to each passenger. Once we got settled and went to dinner, we asked our Maitre D to move our time from an early seating to a late seating. He told us (there were two rooms in our group) that he would have our new table & seating time available on the following night and it was as he said. Once we got back into the hallway to retire for the evening, Pam appeared again, eager to open our door. Our Servers, Ritesh and Wilson were the Absolute Best!!!!!!!!! If there was a higher score that I could give to them, they would get the highes score possible. Mladen did everything possible to make my cruise memorable. I had a hiccup with an onboard credit issue with my cruise agent, who booked the cruise for me. He told me he would allow me to call them at Celebrity’s expense. Long story short, he sent a small cake and a bottle of wine to my room... which made everything alright. I had a great cruise thanks to the staff. Read Less
Sail Date December 2018
Cruise sailed from San Juan. There was a surprising diversity among the passengers - English speaking, Spanish speaking; young, old; families, and couples. The highlight was the New Year's celebration. We have been on 17 Celebrity ... Read More
Cruise sailed from San Juan. There was a surprising diversity among the passengers - English speaking, Spanish speaking; young, old; families, and couples. The highlight was the New Year's celebration. We have been on 17 Celebrity cruises and have always found the food and service to be excellent. But, this time the food, particularly the beef, wasn't up to par - two different dinners, the beef was tough. I also became annoyed by being constantly reminded how I was expected to fill out the end of cruise survey. I know the waiter didn't cook the food, but I do know how well he/she resolves dissatisfaction with the food. Overall, ship was clean and we'll maintained. Service was very good, and the entertainment was about as good as I've seen. Small things, like usable shelves in the bathroom we're appreciated. We have sailed on the once Summit before, and would again. Read Less
Sail Date December 2018
Four of us cruised on Celebrity Summit departing from San Juan, Puerto Rico on Saturday December 29th, 2018. It was a 7 night cruise returning to San Juan. Ports of call were St. Thomas, St Kitts and Nevis, Antigua, St. Lucia, and ... Read More
Four of us cruised on Celebrity Summit departing from San Juan, Puerto Rico on Saturday December 29th, 2018. It was a 7 night cruise returning to San Juan. Ports of call were St. Thomas, St Kitts and Nevis, Antigua, St. Lucia, and Barbados. We have sailed before on Celebrity, Disney, Holland America and Royal Caribbean, on Royal Caribbean the most. Our favourite class of ship remains Royal Caribbean’s Radiance Class. On this cruise both couples stayed in a Concierge class room, 8th deck aft. It ended up being the perfect location as one of our group had a knee injury and it was close to the elevators to the dining room and buffet. Because this was a holiday cruise there were more children and youth than what are normally on a Celebrity cruise. The Good The food on Celebrity ships remains excellent in all the included venues. They have speciality restaurants but we didn’t bother with them. Food is one area where Celebrity seems to outshine their competitors. The senior staff were quite visible and very friendly. As with every cruise I have taken, the wait staff and room stewards were excellent. We love San Juan and stayed 2 days before and after at the Sheraton Old San Juan. It is great place close to everything and for Canadians, there is a Scotiabank ATM around the corner in the CVS drug store, so there are fee free withdrawals for Tangerine and Scotiabank customers. Cruisers out of San Juan tend to be great folks to cruise with. The ports of call are all excellent out of San Juan. Every day is a new island and they all have lots to see and do. St. Thomas is always a busy port so we normally take the “St. John on your own” tour and go to Trunk Bay, one of the most stunning beaches in the Caribbean. Thanks to the US government's partial shut down, there was no entrance fee this time. All of the other concessions, including chair rentals were open. Trunk Bay is much less crowded than the St. Thomas beaches when lots of ships are in port. In St. Kitts and Nevis we did the Celebrity excursions, Nevis tour with lunch. The tour got delayed because our boat to Nevis broke down and we had to be rescued at sea. They extended the tour and we got to see and enjoy everything on the tour including lots of beach time. Someone must have complained about the boat breakdown because we all got our money refunded for the tour. In Antigua we took a taxi to Dickenson’s Bay beach where we met up with some friends who were staying at a resort on the beach. All the beaches on Antigua are beautiful and we loved our day there. Taxis are just $3 per person to Dickenson’s Bay. In St. Lucia we did the Celebrity excursion that was a Segway tour and beach. It was lots of fun and they tour operator took good care of us and made sure we all knew how to operate our Segway before we departed. Lots of beautiful views enroute. In Barbados we booked a highlights tour through the Shipmate app. It was excellent and we saw lots of the island with some great scenic views. We’ve booked other tours through Shipmate and they always been excellent. The stateroom shower was spacious, and the bathroom well laid out. The Constellation Lounge at the front of the ship, Deck 11, is a beautiful space and particularly nice on scenic cruises like one we did in South America. The shows were typical cruise shows with singers and dancers. One night was a sixties retro boy band. They were very good. The Fair to Bad The ship is getting tired and long overdue for some updates. Our stateroom had missing tiles in the shower, hooks that were broken and well worn furniture. We went through 7 sea passes each as they failed daily. The sea passes were nowhere near our phones. It is a known issue as there was always someone else at guest services getting their sea passes replaced. This class of ship is an odd design and there are some decks where you can’t get from one end to the other. The staterooms have much less storage and lighting options than a Radiance class balcony stateroom. Royal Caribbean and Celebrity seem to want to fill every corner of their ship with noise and activity, particularly on sea days. It’s one area where HAL outshines them. I have no need to be entertained and love to sit and read. It’s one of the reasons we always get a balcony room as it is often the only place to get away for quiet. Even the hallways normally have music being played over the speakers. There is a small Library that can be respite, but there is no view. The internal motto of the Royal Caribbean brands is Revenue, Reviews and Repeat business. I think there was a fourth “R”, but I can’t remember what it is. There is constantly people trying to sell you stuff. Almost all the paper dropped in your room is ads, and even the daily cruise info is mostly ads. It takes some effort to find the basic info you need. They now robocall your voicemail so you have to go through annoying sales messages to get to any important voicemails. One of the robocall ads even marked itself as urgent. It’s kind of sad, because it’s becoming more and more tacky. I expect this kind of thing from Carnival not Celebrity. They no longer publish the daily newspaper for different countries. Guest Services claimed it has something to do with “save the waves,” although the volume of ads on paper being dropped in our room makes this argument not true. It’s likely just cost cutting. Celebrity continues the inconvenient practice of having most of their Shore Excursions meeting in the theatre at the front of the ship. It creates bottlenecks in the stairs and elevators and was a real pain for our fellow cruiser with a knee injury who had to walk all the way to the opposite end of the ship and then back to the middle to get off. As with our experience on Infinity in January of 2019, the shore excursion staff don’t really care. Thankfully HAL and even RCI don’t do this. In fact, I organized an Alaskan cruise for 10 last summer and we chose HAL because I wouldn’t put the older folks in our party through this. I’m working on a Baltic Cruise for about 15 people in 2020 and will likely go with another cruise line. We have a Celebrity cruise booked in January of 2020 and will use Shipmate for all our excursions. We looked into going with Celebrity on a Baltic cruise in 2020 but in addition to the Shore Excursions issues, their pricing was about double an equivalent cruise on a RCI Radiance Class ship. They were also substantially higher than HAL, which is a very similar product. We are not heavy drinkers, so even with less included on an RCI cruise, the savings is substantial. The Captains Club loyalty program is essentially useless until you get to the Elite level. The only “perk” I could have used was one scoop of Gelato. We are at the Select level. There were some activities on board like meet and greets with the senior officers, but that didn’t interest us. Royal Caribbean offers much more even at lower levels than we are at. I belong to a number of excellent loyalty programs that actually motivate me to be loyal. This one provides no motivation in my decisions about future bookings. The Internet was spotty, particularly in our room. It seemed to work best in public spaces. At the end of the day, we choose our cruises based on the itinerary first, price second and brand third. There are lots of great options for cruising out there. From my perspective Celebrity seems very pricey compared to others, for what they offer. For the Caribbean, cruises out of San Juan are just excellent as the Eastern and Southern Caribbean islands are stunningly beautiful and fairly stable and safe. We had a great cruise in spite of the few areas where Celebrity could improve. In summary, we had a great week and enjoyed all the ports of call. Read Less
Sail Date December 2018
The food and service in the main dining hall (Cosmopolitan) were top-notch. We didn't feel like we could be missing anything important at Blu (Aqua-class) or Luminae (Suite-class) -- whatever is happening in those fancier restaurants ... Read More
The food and service in the main dining hall (Cosmopolitan) were top-notch. We didn't feel like we could be missing anything important at Blu (Aqua-class) or Luminae (Suite-class) -- whatever is happening in those fancier restaurants is by definition either redundant or wretched excess. Our concierge-class balcony room (8173) was delightful. Service throughout the ship was excellent. We had a couple problems (e.g., cabin thermostat broke) that were dealt with quickly and professionally. And we had a great time overall. Still, there were so many unforced errors that we'll try a different cruise line next time. First, to celebrate the holidays, Celebrity raised the price of meals in the specialty restaurants to $60 per person, with no package discounts. That's out of reach for normal people, which means most cruisers get the Buffet or the Dining Hall and that's it -- which isn't exactly a hardship, but we have enjoyed specialty dining elsewhere. Second, the CASTE SYSTEM is laid on way too thick by Celebrity. Even the normal price of specialty restaurants on the Summit ($45) is 50% higher than on the Crown Princess ($29), and so if you're priced out of those -- you are also literally locked out of Aqua, Luminae, and Michael's Club -- that's a lot of places you can't go. And if you don't want to shop for overpriced luxury goods or gamble in a rigged casino, then most of the ship is off limits. Third, although the theater performances were better than on the Crown Princess (very low bar), the lounge and atrium performers were uniformly mediocre, and they detracted from the ambience nearly always, but most of all in the atrium where blasted music made it difficult to converse or to work with guest relations. Fourth, no doubt because this cruise was over the holidays, the sense of crowding was constant. The lines for ice cream were unremitting and we never got any. We waited as much as 40 minutes for a table at dinner. Peak time at the buffet was a shark feed. Fifth, the Buffet mostly shuts down between meals (except for pizza and pasta), which unnecessarily creates crowding and constrains schedules. Sixth, if you enjoy the ambience of the big airy atrium/piazza on some ships, you'll miss it on the Summit. Seventh, the destination lectures were a joke, hosted by some dingbat whose only agenda was to pitch shopping, especially jewelry, and who broke numerous laws when she assured us that investing in loose diamonds was a no-brainer because their value only goes up. This was insulting and bordered on outrageous. It's okay for Celebrity to have a shopping show, but they need to describe it as such, and not offer it INSTEAD of an actual destination lecture. Eighth, Princess refugees will miss the self-service laundromat that they left behind, because the Summit doesn't have any. One really interesting thing about the Summit is that they match you with the same dining room team (waiter/assistant/sommelier) EVEN if you choose any time dining, which really is the best of both worlds. They do this so that you can give a reliable review of the service and they can know who you are talking about when you rate the service. In fact, there's a slightly weird vibe on the ship that everyone is worried about getting yelled at by their manager for not providing five-star service, which, ironically, is not five-star service. If you're curious what Concierge Class (one-step above proletariat) gets you, it's not much -- daily hors d'oevres and fruit in your room, maybe a shorter dinner line if you lack reservations, and one extra person to call if you need help with something. Overall, Celebrity Summit cured a bunch of problems that plagued the Crown Princess, but introduced its own problems, so I found the two ships comparable. If on another voyage the Summit were less crowded, had more staff, offered reasonably priced specialty dining, and upgraded their lounge acts, I would give it the edge. No Celebrity Summit review would be complete without mentioning Donovan, the sunshine coffee man, who circles the buffet each morning with a new songs about free coffee and tea -- what a treasure! Read Less
Sail Date December 2018
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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