Sail Date: June 2018
We chose the New England itinerary because there were a couple of places that seemed to be fun and interesting to visit. It included Halifax, Boston, Bar Harbor Maine, and Portland Maine. But the options Celebrity Summit offered for ... Read More
We chose the New England itinerary because there were a couple of places that seemed to be fun and interesting to visit. It included Halifax, Boston, Bar Harbor Maine, and Portland Maine. But the options Celebrity Summit offered for tours on this cruise were poor, limited and boring. We tried booking three tours that caught our attention "A Taste of Maine" (included food tasting, lobster roll, apple pie, visit to a farm, hayride), it got cancelled. Another one that seemed fun, Acadia park and Cadillac Mountain, it was immediately sold out. They sold a very limited number of tickets for this tour which was supposed one of the main attractions for this cruise. The third one we couldn't do because it was also cancelled was "the best of Halifax". The only options to replace those tours were just sight seeing tours. We did them, but they were not the kind of experience we wanted. The food and the entertainment were really good. That is was I gave this trip a three star rating. Disembarkation at Bayonne New Jersey Port was horrible. There were only two immigration officers to check documents for more than 2100 passengers. The line for this ordeal was close to two hours. We were supposed to disembark at 8:20am because we had to take a plane at noon from Newark Airport, but we were not able to get out of that mess until 10:00 am. I don't plane Celebrity for the incompetence of that port and the immigration authorities. However, it affects the overall experience of the cruise. Read Less
2 Helpful Votes
Sail Date: June 2018
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats ... Read More
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats you fall into in the oceanview restaurant. So much is peeling and in poor condition that they even have folding chairs in the oceanview. Staff are pleasant but don't bother to try it o get a wine or beverage in the main dining room. You will grow old and then the server will accuse you of somehow cheating your beverage package if you order a wine and bottle of water. Price of water is ridiculous. Tours were ok but not great. Paid a fortune for the tattoo and were seated away from my spouse. No one seemed to care. One tour which promised 1.5 hours at leisure, leftlate, no reimbursement or even an appology. Food, other than qsine, was rather tasteless. Others are either complaining or have expressed disappointment if they are longer term celebrity customers. My last celebrity cruise. Read Less
Sail Date: June 2018
Mostly verything was A1....excellent. No big complaints at all except noisy cabin (see below) and inadequate slow tendering at New Port..not enough boats used. People were enraged as they were missing pre booked private excursions. ... Read More
Mostly verything was A1....excellent. No big complaints at all except noisy cabin (see below) and inadequate slow tendering at New Port..not enough boats used. People were enraged as they were missing pre booked private excursions. Excuses were made about speed restrictions in the harbour as if this was something new ! More imagination required for excuses.by request. The food experience was excellent, maybe because we had just finished an MSC Sinfonia Africa cruise which was just terrible so the comparison restored my faith in cruise holidays. We did ask for a large shared table as we think engaging with other cruisers is part of the experience but the first night we were stuck on a table for 2 in a corner with nobody at all even beside us. Not good. We were moved to a large table. This turned out to be unoccupied with occasional transient diners joining us some nights. This was a disappointment. If you are going to be on your own it's better on a table for 2 than on a 'losers table' The on-board newspapers only arrived at 1000..a bit late. Celebrity prides itself on its wine list but at what a price ! Some average economic 'house wines' would suit the 'average' cruiser better and possibly create sales as we didn't buy any dinner wine at all at such a huge markup. The $15+ charge for an in-cabin movie is a rip off. Since our last Celebrity cruise the service charge has gone up from 15% to 18%, that's a 20%increase. More upselling. Read Less
1 Helpful Vote
Sail Date: June 2018
We choose this cruise for the ports but were disappointed by the overall experience. Check in was delayed a bit because while I did the on line check in ahead of time I didn't try to print my paperwork until the day or two before and the ... Read More
We choose this cruise for the ports but were disappointed by the overall experience. Check in was delayed a bit because while I did the on line check in ahead of time I didn't try to print my paperwork until the day or two before and the site had shut down. Had I known it was going to do that I would have printed it out earlier but how would I know to do that. We went to our room and found that the glass door was full of hand prints and had a paper sticker burned onto the glass that was never removed. Our attendant was nice but very overworked. There was no Champagne in the room and I was told they were waiting for us to request it. There was no information about Captains Club activity or anything on the bed as was done in the past. We also noticed that my Tux was not in the room and I had to ask several times. Our Travel agent also sent us a On Board Credit that we didn't know about, I was told by Guest Relations that all this happened because we upgraded our cabin and they didn't know. I specifically called days earlier to see if we would still get our information etc. and was told they were on it and not to worry. This was after a 20 minute wait on hold.We were finally given our Captains Club Info after we missed two events. when I complained I was told we only missed one event even when I pointed out on paper where we missed two. The staff seems to be determined not to admit a problem. Now to be fair the Captains Club coordinator did later send us a bottle of wine to our room. Other than that, the main dinning room food was just OK. I had a steak that was maybe a little more than a quarter of an inch thick and still served under cooked. The Tuscan Grill was noting special and not worth the cost. All portions were small including mashed potatoes served not much bigger than two golf balls. This is not the Celebrity of ten years ago it goes down each year. We are Elite members and have mostly cruised with Celebrity. The next problem is maintenance. This ship is showing its age in a big way. Deck rails are attached to rusty metal supports and things like the chairs in the ocean view have not been replaced since the ship was built the color is worn off the fabric and there is no longer and seat support so you sink into a chair. It is obvious that the ship sees this as they are putting out cheap folding chairs in place of some of the regular chairs. I also noticed many people carrying out chairs from the ocean gill to the back deck as many of those chairs are now broken and missing. Looks like a third world ship in some places. The thing that most bothered me was the tender situation in Newport. Only 4 tenders were available. Two were used for people who booked excursions through celebrity and two for the other 2000 plus passengers and crew resulting in 90 to 120 minute waits to go ashore in a port we would only be in for a short time. Many passengers were upset with the lower ranking staff manning the tender ticket table while the senior staff made no announcements to explain the situation and take responsibility. The Captain showed no leadership his keeping quiet while others took the heat. Some people were screaming at the staff manning the tender ticket table. They must have called senior staff but none came down to take the heat. This was cowardly of the leadership. I asked several staff what the problem was and was told no extra tender service was available yet I was later told by the cruise director Dan that he had taken a private tender into Newport. I asked why the Captain said nothing and they all went silent. We all believed this was just another money saving tactic by Celebrity. Oh and when the robot Cruise Director did make announcement about the delays at the end of the day he didn't apologize but rather thanked us for our patience. The nerve of him to twist things around like it was not the fault of the cruise line. He and the Captain also later explained that they had deployed "ALL of our tenders" like they had a fleet of fifty and not just four and that it was the no wake harbor regulations slowing things down. Really it only might have added three minutes to the twenty minute ride in. So half of the " fleet of four" was used for the few who used the Celebrity profit making excursions. My wife and I are upset at how far Celebrity has fallen. We just cancelled our next cruise planned for February and will lose our deposit. Our next cruise will be on another line. Read Less
1 Helpful Vote
Sail Date: June 2018
I have been on over 25 cruises with different cruise companies and the Celebrity Summit was the best cruise experience. I’ll start with embarkation. It was the easiest ever. The cruise went out of Bayonne, New Jersey. We arrived at ... Read More
I have been on over 25 cruises with different cruise companies and the Celebrity Summit was the best cruise experience. I’ll start with embarkation. It was the easiest ever. The cruise went out of Bayonne, New Jersey. We arrived at the port at noon and we were on the ship before 12:30. I have read prior reviews about the ship looking worn and tired. Yes some of the chairs in the buffet were worn , but the ship was clean and the perfect size for me, my spouse, and my in laws. (The ship is due for refurbishment in 2019). We are in our 50’s and my in laws are in their 70’s. We choose this cruise because of the itinerary to Bermuda and New England and because we did not want tons of children on board even though it was summer. There were some children on board, but they were well behaved. I have previously sailed with Celebrity twice before and have had a great experience on Celebrity ships but this trip seemed extra special. The staff was excellent! The captain was visible everywhere on the ship. He attended all sorts of activities, even participated in a game show! When we arrived back after days in port, he and his officers were there greeting everyone back on the ship. The cruise director, Dan and his activity team were awesome. The range of activities was great. From the standard trivia, to game shows, to dance parties, to pool activities, to cultural highlights, to cooking demonstrations, etc. The entertainment was top notch. We had a variety of singers and comedians brought on board that made us feel as if we were at a Vegas show or on Broadway. The ships bands and singers were also great and there was always live music playing somewhere on the ship. From a duo of classical string players to a solo guitarist named Linda Capewell, to the piano player, to dance and party bands, there was always live music! Not to mention that the ships band and orchestra performed every night live with the guest performers and the singers and dancers. There was no taped music. That made the shows special. My husband plays guitar and was in a band, and he was impressed at the entertainment onboard. We were never bored on the ship even on sea days. The Thassatherapy pool was great and available to all adults not just to those who had a spa package. The food was very good both in the dining room and the buffet. My husband and I also ate at Sushi on Five and the food was great. The variety of food was good. I suggest the grill station in the back of the buffet. Everyday they had different grilled options from paninis to steaks, fish, pork chops etc. All of this was cooked to order hot and fresh. We participated in a cooking class onboard during a sea day and it was awesome! We even learned to fillet a fish. After us preparing the fish, the crab cakes, the goat cheese salad, and creme brûlée, they cooked it, and treated us to a nice lunch with complimentary wine. I have attended cooking classes here at home and the ships was even better! As for the stateroom, we had an inside cabin down on deck 2 and it was great.. I have stayed in balconys before but we got a great deal on the inside cabin. It was quiet and just the perfect size. The ports were amazing! Bermuda was gorgeous and spending three days there gave you an opportunity to really explore the island. We loved New England, Bar Harbor, Maine, Boston, and Newport Rhode Island. The only complaint was the tendering process in Newport. It seemed disorganized. They told us not to get a tendering ticket until our party was ready to get off, so we got a ticket right at 9 am and we did not get off until 11am. Many people were upset about how much time it took to get off the ship for those without an excursion. Also we did not spend enough time in Boston. There is so much to see and do in Boston but 9-3:30 was not enough time. I don’t understand why we had to leave so early from there when we were only going a few miles down the coast for the next stop in Rhode Island. Overall, this was a great experience for me and my family and I recommend this trip highly. Read Less
1 Helpful Vote
Sail Date: June 2018
We prefer Celebrity for its catering to adults. The Itinerary was appealing and the ports did not disappoint. The Summit is similar to the Millenium and we enjoyed the size and decor of the Millenium. As anticipated, the Summit is very ... Read More
We prefer Celebrity for its catering to adults. The Itinerary was appealing and the ports did not disappoint. The Summit is similar to the Millenium and we enjoyed the size and decor of the Millenium. As anticipated, the Summit is very similar. It is an older ship but immaculate and well maintained. The buffet is well laid out with separate pockets of guests. We were in Aqua class but checked the regular dining room menu every day. The menus were similar but on different days. Aqua class is especially wonderful and the service is really excellent. We ate lunch in the regular dining room, The Cosmpolitan, a few times and it was fine. The entire staff on the whole ship was pleasant and helpful. Our only complaint every time is the pathetic sea day activities as we are not pool people. A good afternoon indoor movie would be terrific. They use to have them but no more. We miss the crepe and panini bistro which was replaced by a Sushi Place. At least there is still Cafe Baci. One really nice touch on Celebrity is they serve Lavazzo coffee. Bravo! That is top notch coffee. Our room Steward, Francesco was on loan from heaven. Everything clean, crisp and quickly replaced. Read Less
4 Helpful Votes
Sail Date: June 2018
MDR food selection terrible, especially for Jewish travelers, who should not eat seafood or pork products. And we don't notify ahead for a special menu, since when you mention "Jewish" or "Kosher" at the table, there ... Read More
MDR food selection terrible, especially for Jewish travelers, who should not eat seafood or pork products. And we don't notify ahead for a special menu, since when you mention "Jewish" or "Kosher" at the table, there are often folks who shun you, and not a few of them, especially the Israel-haters. Larger portions and wider variety on Carnival, Cunard and RCL past cruises. Excellent waiter couldn't overcome quality problem. Steak with gristle. Rubber pasta. No spinach salad entire cruise. Some very tiny desserts, but great apple pie. Stateroom was quiet, but no towel animals, mini fridge empty until last day, $5.50 for a small bottle of water! Wife and I are Elite from RCL diamond status. Captain's Club daily cocktail hour was 5 to 7 pm. Our Early Dinner time was at 5.30 pm at opposite end of ship every night, and you are not allowed to take drinks from the lounge. Thanks for nothing - more than a 15-minute race to finish one drink - if you had fast service. RCL starts at 4.30, and also puts three drinks on your card. Many other Elites complained to us about this, and of course, nobody could change the misrepresented early dining hour - documents say 6 pm, not 5.30, or set an earlier cocktail hour to 4.30. Not the greatest production shows, compared to RCL Cunard or Equinox. Trumpet player gave me a headache, blasting away as the loudest boy on stage, so you could hardly hear singers or other instruments. Choreography was haphazard, hackneyed and repetitive. Two gymnastic dancer/athletes were supposed to wow, but didn't. First night "comedian" so bad we left before we could find a seat. Whole entertainment reminded me of the waning days of Grossingers (Catskills) with a nearly over the hill gang trying to do their best, when their best days were behind them. Buffet food was better than MDR, far better. Tuscan Grill dinner was great, but who has an extra $90 a night for edible food. Stateroom needed repair - doors not fitting, Rust on the bathroom wall - about 3". Received three wakeup calls every morning, instead of one. Worst of all. First day complained the room was like 60% and the air conditioner wouldn't stop. Guy came and said it would work that night. It didn't. Froze all night and finally was fixed for second night. Oh, and they sent a rose as an apology for a horrible night - big deal. Read Less
Sail Date: June 2018
My DH and I chose this cruise to celebrate our 35th wedding anniversary. We have been cruising almost annually since we went on our honeymoon in 1983 (RCL). Last year we went on Summit for a 9 day cruise, so this year we decided to ... Read More
My DH and I chose this cruise to celebrate our 35th wedding anniversary. We have been cruising almost annually since we went on our honeymoon in 1983 (RCL). Last year we went on Summit for a 9 day cruise, so this year we decided to splurge and took a 10-day cruise in June. We had an awesome Sky Suite last year (Cabin 6131) and were able to book its twin cabin (6132) for this year's cruise. The balcony is much larger than most in these two sky suites as it juts out further than most. We enjoy sailing from Bayonne or Baltimore because we can drive to either port and not have to fly. I was concerned about embarkation because I am recovering from a broken bone in my leg and walking with a cane and a boot. The parking attendant was compassionate and pointed us to a closer parking space when he saw my situation. The check in was pretty smooth because we had booked a suite (this makes a huge difference on Celebrity and is worth the cost for the perks). Unfortunately three clerks could not get my photo taken along with the sea pass. They said the security clerk when we got on the ship would be able to do so. This was a complication that we could have done without. When we got to that clerk just before getting on the ship, he had to hold up the line while HE tried to get the photo to take and attach to my sea pass, causing passengers behind us to grumble. :( Honestly the Sea Pass never did work properly; it did not work as a key to open the cabin door, however it did work to charge things at the shops etc. I didn't ask for a replacement; due to my broken bone my husband was with me at all times anyway. Our suite butler, Rikki was excellent! We told him I needed ice for my leg a few times a day and he always kept a large bucket of ice ready in our cabin, three times/day. He was extremely efficient and always responsive to any question we had, and was an excellent problem solver! He was always cheerful and things were fixed in a hurry anytime we had a concern (though we did not have many!). One reason we usually book a suite on Celebrity is because Luminae is the restaurant for suite guests. The Maitre D at Luminae got our names right after the first time we told him our names and cabin number, and he greeted us with our names every time we arrived for a meal. :) Every staff member working in Luminae served us with a smile and was more than willing to accommodate any request we had. The sommelier was particularly attentive, which I loved. We ate at the Tuscan Grille one night and the food was delicious. The Maitre D there also went the extra mile to make sure we were satisfied with the service and the food. We went to the buffet lunch a few times while in port. It was hit or miss there. Often it was so crowded that it was difficult to get the food we wanted, and later in the cruise while we were in the last port (Newport) all the tables were taken so we had to take our plates to our cabin after we got our small rations. However the service in the buffet was always friendly and attentive, and tables were usually bussed rapidly. We went to a few of the shows, but only the ones with guest entertainers. The first one we attended, the "magician," was not very good; we gave it a half hour and then we got up and left. The second show we attended was a guest entertainer ventriloquist. After 20 minutes of toilet humor, we got up and left. The third and final show we attended was a singer/impressionist named Sean O'Shea. He was fantastic!!! He has a powerful voice, is a great singer in his own right, and he is hilarious and very energetic. He did impressions of so many entertainers from the current young ones to Tom Jones and Elvis Presley, Neil Diamond, etc. The show was great and we loved it. Other nights we were too tired from onboard or onshore activities to attend any of the shows, and napping was very pleasant. The service onboard was outstanding. From Anastasia in Michael's Club, who wanted to know if we needed anything at any time, to the young gentleman in the Photo Gallery who found all our photos for us and stored them until the last night (after we paid for our complete photo package at a discount for suite guests on the first day onboard). This young man also caught up with us to take a few special photos of us on the final formal night. So very appreciated. We have been to Bermuda several times and it is our favorite port. We enjoyed the shops at Kings Wharf on the first day in port. On the second day we took the shore excursion through the ship to Horseshoe Bay. This involves taking a bus with other passengers to the destination. This year the bus was very overcrowded, with guests squeezed into "rumble seats" in the middle of the aisle. I was unable to sit next to my husband, and was squeezed in next to two passengers who were added at the last minute in the "rumble seats." While they were pleasant, the trip from the ship to Horseshoe Bay was not. It was very hot in the bus and unpleasant. We have taken this tour at least six other times and last year it was wonderful with a very comfortable bus and no overcrowding, and with working air conditioning. We expected such this year and were very disappointed in the transport. In Bar Harbor we did not get off the ship. It was very chilly in port and I decided to stay onboard and ice my leg. It was quite foggy too as the day progressed, through no fault of the cruise line. It was lovely sailing in to Bar Harbor though. In Boston we took a tour through the ship to board a smaller vessel (which had bathrooms, a bar and a snack bar for cash) and see the Harbor up close, and then continue on a commercial bus (which also had a bathroom; very nice). The harbour tour on the smaller bus was very nice. The bus tour was informative but it got a little long and boring; it could have been at least a half hour shorter. The guide tended to drone on and on about his own background rather than comment on the history of the sights at times. In Newport we took the tender to the town, and it was a quick trip and quite pleasant. We met up with friends we know who live in RI, and it was lovely there. If you don't choose a shore excursion there you can walk to many shops, businesses, etc. I highly recommend Newport as a a port; there is so much to do there and if you don't feel like taking an excursion you can explore on your own, and all the people there are so very kind and helpful. We had to have our bags out by 10 p.m. on the last night of the cruise. We are used to that so not a big deal. Debarkation seemed to have more chaos than necessary. Navigating our way to Michael's Club to wait to get off the ship was difficult due to crowds in other areas on the way to it. Debarkation could probably be streamlined somehow and not be so stressful. This was our fourth cruise on the Summit, and we love sailing on her. In the past we have taken our adult children and they enjoyed it very much too. We would not hesitate to sail on the Summit again. We had a VERY relaxing cruise and it was a wonderful way to celebrate our anniversary. Having a broken bone and navigating with a boot and cane proved to be no trouble at all given all the kindness and assistance from the staff. What a wonderful group of people work on this ship. We can't wait to sail on her again soon! Read Less
3 Helpful Votes
Sail Date: June 2018
We chose this cruise since we love Bermuda and the price was very cheap for a 7 night cruise. The crew were so friendly and helpful for the most part. The ship is old but seemed alright in our view. We had asked to sit at a large ... Read More
We chose this cruise since we love Bermuda and the price was very cheap for a 7 night cruise. The crew were so friendly and helpful for the most part. The ship is old but seemed alright in our view. We had asked to sit at a large table in the man dining room for dinner and were put at a table for 4 and the other couple showed up a half an hour late the first night and the waiter wouldn't take our order or serve us food until they came. The second night the other couple didn't show at all so again he waited to take our order until we said we'd like to eat so please take our order. That night we spoke to the matre'd to change tables and we were sat at a lovely table for 6 for the rest of the cruise. The people at that table were so nice and the waiter Rafael was fabulous along with his assistant waiter Hery. I highly recommend them if you can request their table in the main dining room. Also in the main dining room for breakfast and lunch Ankija kept coming around asking if you wanted more coffee. She's the sweetest person and always had a smile on her face. Service for breakfast is slow and so was lunch in the main dining room. I had to ask 5 times for apple juice rather than orange juice for breakfast 2 different mornings. If you are a Captain's Club member make sure you get all of the info when on the ship as to events since we never got them and the representative was never at her desk. We finally found her the second to last day of the cruise and then she gave us the sheet that we should have gotten in our stateroom but didn't. Needless to say we missed all of the Captain's Club events. We were also supposed to be celebrating our 40th anniversary and it was never recognized in any way. Usually the bring you a piece of cake or something in the dining room for dinner. Bermuda was fabulous as always. This was our 3rd or 4th time there since we just love the beaches there. We met some lovely people on the ship and did enjoy ourselves despite the incident with our bathroom moldy tile. Bermuda is one port that we don't need to do any excursions since we just use public transportation to get around although we did take a shuttle to Horseshoe Bay Beach for $7.00 each way which was so much nicer than taking the public bus there an back. Celebrity did offer us $150 credit each for a future cruise for both myself and my husband to appease us for the mishaps that we had especially with the cabin bathroom. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.1
Entertainment 3.0 3.9
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.0 3.7
Service 5.0 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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