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109 Costa Victoria Cruise Reviews

This was my 10th and 11th cruise, 2nd on Costa. I sailed the Atlantica two years ago on a transatlantic. In my opinion, Costa does a lot of things right but there are some rough spots that need to be addressed. Still, it's just my ... Read More
This was my 10th and 11th cruise, 2nd on Costa. I sailed the Atlantica two years ago on a transatlantic. In my opinion, Costa does a lot of things right but there are some rough spots that need to be addressed. Still, it's just my opinion from my perspective. Others on the same cruises might very well disagree. Pre-Cruise We booked the Sheraton Airport through Priceline for a very good rate. The hotel is very nice and the management was helpful and friendly. We arrived early afternoon and after checking around, we chose to eat dinner at The Rustic Crab, a casual restaurant with a varied seafood menu, but specializing in Garlic Crab. Delicious! But it's quite busy and there will be a wait. Embarkation Long and tedious with not enough chairs in the terminal for those waiting. It seemed organized, but obviously not enough help to process the number of people very quickly. Cabin The Victoria was launched in 1996, before the balcony phase, so no balcony. I decided some time ago that if I could not book a balcony I would book inside, since I am not real impressed by a window I cannot open. Our inside cabin #80243 was about 160 sq ft and quite comfortable. Nicely designed with plenty of storage space and a mini bar. The bathroom was cramped but had an excellent shower. The TV had cable stations but no CNN or ESPN, one English movie channel, the rest in other languages. The Ship I won't go into great detail about the design of the Victoria since that information is available at various sites. The ship is very clean and well maintained and quite beautiful. Even at capacity, the layout presents an open, uncrowded feeling. There are plenty of elevators, some glass enclosed which allows a view of the atrium. Perhaps my favorite thing about the Victoria (which is true of the Atlantica as well) is the open bars which serve both coffee and alcohol. The bar areas are open to public walkways which makes it easy to stop in for a coffee or drink and listen to music without feeling trapped in a bar. This is especially nice if you're alone at the time. Some have couches where you can sit and read, sip coffee, listen to music and not feel out of place. Great idea! The pool is about average size and there are two hot tubs on each end of the pool. There are many, many deck chairs on all of the decks for sunning, and I do think that there were enough to go around. The ship has about all of the other amenities of any modern ship except the mega-mega liners. Card room, spa, fitness center, Internet cafe...it's all there. The Casino The casino is large with the usual table games and tons of slot machines. It is often crowded after dinner and into the night. I played a fair amount, lost a little but did meet a few that hit a jackpot. The bar staff circulates and it is easy to order a drink. Overall, the casino is appealing and comfortable with good ventilation. The Food There is certainly plenty of it in various spots so I will try to break it down, with comments specific to the area. Formal Dining -- The two main dining rooms are on deck five, separated by the kitchen. Passengers are assigned early (6:30 PM) or late (8:30-8:45 PM) seating in one or the other. My first cruise I was assigned to the Sinfonia, the 2nd to the Fantasia. I found no difference. Both rooms are attractive, but not awesome in any way. I would describe the dining room food as fair overall with an occasional entree that excelled. The dinner menu offered six courses, including desert, with a number of selections. Pasta was one of the courses and was the most consistent. The bread was always hard rolls and I felt the deserts were uninspiring. I did not eat in the dining room for breakfast or lunch so I cannot comment. Casual Dining -- Most of the casual dining is located on the pool deck, deck 11. The Nettuno grill is open from about noon till 2:30 PM and serves hamburgers, hot dogs, and fries, with all the trimmings, including bacon, cheese, sauerkraut and sautEed onions, but no pickles. All the food at the grill is excellent, but I did miss the pickles. The grill reopens about 4 PM and offers pizza (not great) and a selection of fruit. The Bolero Buffet, off the pool deck, is open for breakfast, lunch and light snacks throughout most of the afternoon and evening. I would categorize the food there as fair, and selections rather limited. Costa does not offer very good bread. La Terrazza, on the aft of the pool deck, is open for lunch and serves fresh pasta, pizza, and a different International cuisine each day. The pasta is excellent, and the rest of the selections are usually very good. The Pizzeria, on Deck 12 is open from 6:30 PM till 1 AM for pizza or ice cream. The late night buffets (except for the Gala night) are spread out through the bar areas and offers pasta, pastries, fruit, cheese, desserts. A nice selection and a great way to do it. The Gala buffet, a much grander affair, takes place in the Fantasia restaurant. Unfortunately, once you serve your plate, that's pretty much the end of grand for you have to trudge through the very long kitchen in formal attire to the other dining room in order to sit down and eat. This makes no sense. Perhaps the original thought was that there would not be enough tables left since the buffet takes up space, but it's just not the case. The buffet is not that well attended and there are plenty of available tables. At any rate, it turns an enormous effort by the kitchen staff into something rather unappealing. And it needn't be that way. Alternative Restaurant -- Cafe Magnifico is the alternative restaurant, a sampling of Genoa's finest restaurant. Cost is $20 per person and a 15% gratuity. I did not eat there but one of my tablemates who did was truly impressed. He called it most definitely 5 star and in his opinion would cost several times the price on land. Room Service -- Room service is offered 24 hrs although the menu varies after 1 AM. The breakfast menu which can be hung on the door is strictly continental. Coffee, tea, milk, pastries, fruit, yogurt. A variety of sandwiches are offered that are truly excellent. Room service is very quick and courteous. The Service Very, very uneven. My first table steward was barely marginal, the second absolutely outstanding. My room steward ranked with the best I've had. Some of the bar staff were friendly and efficient, a few others not. The tour staff was the worst I've encountered, often rude, abrupt and impatient with questions. The administrative staff was quite nice and tried to be helpful but often delivered the wrong information. Language problems were the culprit at times, I think, regarding wrong information, but frustrating nevertheless. Entertainment I am not a big fan of shipboard production shows, so I solicited the opinions of those who are. For the most part, they were pleased with most of the shows and except for two they thought were terrible, ranked the entertainment about average. The musicians throughout the ship in the various bars are all quite good. The band on the pool deck was always entertaining. They offered the usual deck activities such as bingo, horse racing etc. Miscellaneous Toga Night is a special Costa thing. Bed sheets and a cardboard crown with instructions on how to create a toga are delivered to your room on the afternoon of toga night which is the final night of the cruise. Most participate, and it's fun to see the different creations. Smoking -- I have read many reviews on Costa which made an issue of the smoking, but I have to say I didn't find it to be an issue. There is no smoking in any of the restaurants or the Fantasia showroom. The pool deck has a smoking side and non-smoking side, separated by the width of the ship. All bars have both smoking and non-smoking areas. I didn't encounter anyone smoking in public walkways or at elevators. The casino allows smoking however it is very well ventilated. But the bottom line is Costa is a European based cruise line with a loyal European following and is protective of the rights of both sets of passengers. I think they do it as well as they can. Announcements -- This is another area where Costa has been criticized. Announcements in several languages. Well, there is no way around that since Costa's passengers represent multiple languages, but I will say, since my cruise on the Atlantica, the announcements have been cut way back. On this cruise, there were very, very few announcements. How few? Well, I went through an entire day an hour off in time since I didn't know to turn my clock back. Didn't realize it till dinner when we were the only ones waiting to get in an hour early. Coffee -- Coffee gets it's own heading because Costa's coffee is exceptional throughout the ship. No doubt, the best I've had on any cruise line. And I am particular about coffee. Now if they could just improve their bread. Ports The ports were all popular ports that have been reviewed many times, so I will only list the ones where I have some special input. Catalina -- Costa's private island and I think they do it better than any other cruise line I have been on. They are extremely organized. You are met at the island by chair runners who will set up your lounge chair anywhere you want it. No need to try to chase one down no matter how late you arrive. The bar staff circulates selling drinks (of course) but the downside is that the drinks are jacked up in price. A $1.50 shipboard coke is now $1.95. Why? Anyway, the island is lovely, typical picnic food is offered at more that one location and you can always drink juice or iced tea for free. Cozumel -- Try eating lunch at Pancho's Backyard. Delicious Mexican food in a garden environment, all prepared from fresh ingredients and absolutely outstanding Margaritas. Even better, ask for Manual and mention his web page and get a free (small) Margarita. Adjacent to Pancho's is an interesting shop with a variety of crafts and souvenirs. From downtown, you can get a taxi to the Mayan ruins roundtrip (he will wait for you). The paths at the ruins are uneven and not easy walking so if you want to go at your own pace, this may be the best way. The cost was no more than the tour. Progresso and Merida -- The shuttle drops you off at the craft bazaar in downtown Progresso. Right there, you will find double decker painted busses that will take you on a $2 tour of the little town. Only takes about twenty minutes. Just a few blocks from the bazaar is Progresso's beautiful beach. At the entrance to the bazaar tickets are sold to Merida. A round trip bus ticket is $8. A roundtrip with tour is $20. Take the tour. Merida is very difficult on your own. Very few people speak any English. It takes about 45 minutes by bus to Merida. I don't think any of the busses are air conditioned. Key West -- The Conch Train tour is well worth the money. $18 at the station in Key West. The driver talks non-stop and covers every important bit of history and information you ever wanted to know. The trolley also offers a tour and you can get off and on the trolley at any stop you want to explore. Summary By now, you know my opinion of Costa's good points and problem areas. But I think the positive definitely out weighs the negative. I personally enjoyed the rather relaxed atmosphere and I think the passenger mix was a positive. We were the only Americans at a large table of British passengers and I have never had better tablemates. They were fun and gracious and we made lasting friends. Overall, I felt my fellow cruisers were friendly and courteous and I enjoyed getting to know several of them. The age was mixed, and although the group was generally lively and fun loving, they were not boisterous or brawling drunks. I feel that Costa genuinely tries to deliver a fine cruise experience even though they may at times fall short due to language barriers. I do think that some areas can be improved and that they should make an effort to do so. That said, I feel they offer an excellent product for value and I would not hesitate to cruise Costa again. GSDDAW@aol.com April 2003 Read Less
Having chose this cruise for its destinations, we where surprised to find that this ship was exceptionally old and the food was exactly the same. The food in the buffet was unappetising and always luke warm and most times cold. The lack of ... Read More
Having chose this cruise for its destinations, we where surprised to find that this ship was exceptionally old and the food was exactly the same. The food in the buffet was unappetising and always luke warm and most times cold. The lack of hand sanitation was incredible, every other cruise we have been on there has been hand washing stations all over the ship, not on Costa! Yet there are signs and displays saying about washing hands etc, though no facilities. No waiters to take your drinks order on Piu Gusto package, if you didn't drink wine or water you had to go to the bar your self. The dining room was ok but the food wasn't much better and the noise as several times the staff and crew decided to do impromptu dances etc and to celebrate the captain or crew making a grand entrance that ruined dinner. The crew very rarely smiled and the poor waitresses in the bars etc mainly all philapino bless them working 15 hour days and hardly any appreciation though the captain and crew expected us to do a song and dance for him doing his job as they where. Also this is a multinational boat be prepared for exceptionally loud announcements in several different languages, the last being English so if the boat was going down we would have drowned! Dining the food was often repetitive and luke warm or cold, the waiters did their best with the tools they had. Activities we did not take part in any though there was some dotted all around. Cabin staff where ok but only came once a day. Most of the staff where ok but the odd few did spoil it by not even being able to smile. Entertainment was ok but also a bit repetitive as with a lot of other things. the bulk of the passengers where italian as its an italian line. Alas some passengers where quite rude and abrupt which spoilt the whole experience The worrying thing is Costa will not read this and wont respond so it will just continue, this was like going from first class to economy! Read Less
Sail Date May 2019
I'm not sure I can even describe how bad this cruise was (for comparison we've cruised Costa, Aida, Holland-America, Royal Caribbean, and Disney in Med, North Sea, Fjords, Carribean) and we were in one of the deck 11 suites. ... Read More
I'm not sure I can even describe how bad this cruise was (for comparison we've cruised Costa, Aida, Holland-America, Royal Caribbean, and Disney in Med, North Sea, Fjords, Carribean) and we were in one of the deck 11 suites. The friendly staff was incompetent and the marginally competent staff was rude. A main restaurant waiter literally argued with my wife about the salad dressing one night instead of bringing additional dressing as requested. Another waiter would not even acknowledge your request. You would have to ask multiple times for a drink or anything else. Food...that's a generous description. Nothing on board remotely resembled it's original state. It was virtually inedible. The ranch dressing at the buffet was watered down. It was more like ranch flavored milk. We would have starved without in port restaurants. Cabin service?? Nope. Can't reach anyone on the telephone. Cabin steward number times out after 10:00. Ran out of toilet paper one night and the bar tender on the deck 11 forward was the only one who helped. They installed metal strips in the hallway one day with silicon bonding caulk so noxious the fumes woke me up. The ONLY positive things I can say about this ship is that 1) because the beds were old inner-spring it was marginally comfortable 2) the layout of 11108 suite was nice with the floor to ceiling windows and large closet and 3) the staff at the deck 11 starboard forward bar were friendly and made a good cappuccino. Read Less
Sail Date April 2019
We have cruised on many cruises ships over the last 30 years, sometimes twice a year and all cruises have been amazing except for Costa. We used Costa 3 years ago and said never again. However we were looking for a cruise and having ... Read More
We have cruised on many cruises ships over the last 30 years, sometimes twice a year and all cruises have been amazing except for Costa. We used Costa 3 years ago and said never again. However we were looking for a cruise and having been all over the world decided to opt for a different costa ship as the itinerary looked appealing. The attitude of the majority of the staff was appalling. we literally had to plead for English Breakfast tea bags, and butter. Please, thankyou and smiles were rarely used. The food was not good, the portions were small and always luke warm. We used the upstairs buffet mostly, this was not much better but at least there was more choice. We got talking to other cruisers and found that a lot had sickness bugs which leads to my main concern -----THE SHIP HAD HAND SANITISERS WHICH NOBODY WAS ENCOURAGED TO USE. Worse still a lot of the time they were empty. When we pointed this out we were met with a shrug of the shoulders. Passengers often used their fingers to pick up food from the buffet and filled their water bottles from the water machine. Oh and by the way be careful if you ask for a bottle of soft drink as we sat and watched the staff filling up bottles with the bits left over. we returned many bottles that appeared full but the seals were broken. There were many other bad points, but just please think twice before you spend your money on a costa cruise. Read Less
Sail Date March 2019
We sailed from Mauritius to Venice, we picked this trip because of the itinerary I did look at some of the reviews before we went, but unfortunately I was too late to cancel. A lot of what I have to say has been said elsewhere, so I ... Read More
We sailed from Mauritius to Venice, we picked this trip because of the itinerary I did look at some of the reviews before we went, but unfortunately I was too late to cancel. A lot of what I have to say has been said elsewhere, so I will confine my self to the main points, i.e. cabin, food, staff, general wear & tear of the ship. The cabin was tiny, with no room to stow our suit cases, the safe was also very small with only enough room to stow my wives jewels, also set so far back it was an effort to open & close it, the shower tray & curtain didn't meet, so the first time I had a shower I flooded the bathroom. as for the beds, in this day & age you expect foam mattresses not ones with the springs sticking our, our cabin steward did his best. Next door there was a French couple, my wife speaks good French, the walls were so thin that she could hear every word they said, which she then translated for my benefit, Food, others have commentated on the standard of food, regardless of where you eat was equally terrible, The variety of the food on board was good, just that the cooks didn't know how to cook it, 9 times out of 10 it was served up cold, the meat was so tough I thought the knives were blunt. My wife & I used to run a hotel, we had regular inspections by the catering standards board, one of the things they always were hot on was that all food must be served at 60º F (15.55ºC) this is an EU regulation. on many occasion I pointed this out to the staff & they said yes, yes we will put it right, next day they were serving cold food again, the ship has a motto (Taste don't waste) the majority of the waste was due to cold food. The staff seemed to think it was alight if they put it in a bane-marie, you can not reheat food in a bane -marie. It didn't matter if you eat in the main restaurant or in the buffet it was just the same. Water this has been covered by other reviewers, I will just add a foot note that no other cruise line makes you pay for water. They do not serve coffee after dinner, you have to go up 5 decks to the buffet to get a cup of coffee, they only serve hot milk at breakfast & lunch, so it's. stewed coffee with cold milk or do without. while on the subject none of the dinning rooms have a sommelier, you have to ask for the wine list, which is handed to you with very bad grace, as if to say "why haven't you bought a wine package" For some reason all music on board must be amplified which means where ever you go on the ship your ears are assaulted by Jungle music, they even amplify the concert grand. The evening entertainment was supposed to be top of the range acts, at best they were feeble at worst vulgar. On the qustion of dress code, Gala Nights (formal nights on a proper cruise ship) I packed a DJ, waste of space passengers came to Gala Night dinners wearing any thing from jeans normal trousers, some of the ladies made an effort but not many, out of the 2000 odd passengers you could count the number of DJs worn on one hand, However Costa do like to confuse its passengers, they throw special nights, like red & black night, or Italian night when you should wear red & green, this is all very well but they do not tell you any where, web site or Costa club when the nights or even how many there will be, There have been some comments in the reviews that the staff seem surly, I feel this is due to passengers not being able to give gratuities to the staff that have served them well, whether you like it or not 10€ per person per day will be added to your account. The price of the cruise may look cheap, but add on all the extras, like paying for an invitation to the captains cocktail party, having to buy more than 1 photo I believe its 4 or 5. The ship has been nicknamed Costa Packet. The ship is past it's prime, perpetual maintenance is the order of the day. Tired & tatty. This is an Italian ship, but it doesn't have the Italian flare, unlike MSC also Italian but as different as chalk from cheese. To sum up, if you are an english speaker, don't sail with Costa. I likened Costa Victoria to a 50 holiday camp on water, i.e. Butlins, some one piped up that that was an insult to Butlins. Read Less
Sail Date March 2019
The itinerary looked good and so I booked the cruise allowing Costa to book the flights. This was a big mistake, you cannot trust them. I normally book my own flights and allow for possible flight delays by staying overnight the night ... Read More
The itinerary looked good and so I booked the cruise allowing Costa to book the flights. This was a big mistake, you cannot trust them. I normally book my own flights and allow for possible flight delays by staying overnight the night prior to boarding. I was due to fly Manchester /Paris Charles De Gaulle changing for flight to Mauritius. They allowed 85 minutes to change planes, anybody knowing this airport would think this tight. This ultimately was not a problem as the first plane was cancelled as my taxi arrived to take me to the airport. I rang Costa who told me to go to the airport and they would contact me . I was left for about four hours without contact, finally with the office now closed for the weekend, I received a call from India in broken English. I could not hear in the busy airport, so went to hotel for Friday night and rang India for instructions. I offered to go home or go on the next cruise with compensation. I was offered to fly me to Seychelles and miss the first 3 days of the cruise, the unnamed hotel was with food , a drink with meals and no entertainment. It meant one day stay in place of 3 days fully inclusive on cruise, I said that I would prefer to stay on the ship and return from Seychelles, so that I would get what I paid for. I would go on the shorter cruise if compensated. I was assured that the compensation would be made onboard. Once onboard, it was left until the day before I left to be told my cruise was not being extended and my compensation was €50 a day. I find this to be grossly undervalued plus all the stress. Upon my return, the offer of a €100 per person off a future cruise was derisory. Entertainment was boring with few entertainment staff working hard. Tours are very expensive and poorly organised. Madagascar very dissapointing. Cruise operating in rainy season did not help. I dined Ist sitting on a table for 12 in Sinfonia Restaurant, they brought another chair so 13 could sit there. This squashed everybody and annoyed next table waiter, who kept telling me to move my chair in. He was friendly, I asked him for a spoon and he told me to ask my waiter. The cutlery offered was often bizarre, a knife and fork for spaghetti. The food was terrible and displayed with pride as you entered the restaurant, it looked unappetising and nobody waived a magic wand when it appeared on your plate. The portions were small,poor quality and often served colder than desired. A doctor sat with me shared my concerns as the restaurant became half full, I developed diarrhoea for five days, so I moved to the upstairs buffet. This is self service and first night a Chinese girl vomited on my table, this could happen anywhere, however I had my suspicions. Every night half the dishes were lukewarm. I never saw anybody with a thermometer and I reported it to a supervisor. He went and spoke to chef, he came back and said that chef would do me some hot food if I wanted it. Says it all Costa have lost control on this ship. Please and thankyou are not used on this ship. Smiles seldom and rude waiters tolerated. This cruise shows the low level now tolerated by Carnival. I was a Perla member with Costa and will not cruise with them again. Read Less
Sail Date January 2019
maybe at the outset I will refer to the fact that unless the economic situation of Italy reflected the situation that took place on the ship :), but quite seriously we start with the fact that we had the opportunity to be your guests and ... Read More
maybe at the outset I will refer to the fact that unless the economic situation of Italy reflected the situation that took place on the ship :), but quite seriously we start with the fact that we had the opportunity to be your guests and regret that the conditions that prevailed on Victoria were terrible, I think. that such ships should be removed from use. Everything old, crackling, perishable. There was a haos on the ship, no one knew anything. People working at the reception were forever uninformed. Excursions offered by the shipowner were up to 300% more expensive than in private companies that were in the port, it's embarrassment :). Drinking and eating was terrible, it was hard to choose anything from what was offered in the dining room for everyone, generally hideous food. No wonder that paid thematic restaurants functioned very well, since the hopeless food was for everyone. We also do not understand the situation related to eternally loudly playing music, which instead of bringing some peace and relaxation during the journey caused irritation and anger. Is there nobody thinking about you? After all, the ship had only one pool and it was necessary to take into account that there are young and old people who also wanted peace and relaxation, and not listening to taunting animators and stupid jokes, was Costa so low down? You count for a service of 10 euros per person per day, as a service when during the whole stay none of the service staff asked us whether we would drink something or do we want something? Mockery!!! Costa today represents a very low level, I suggest that you think hard about buying a cruise from this company, in our opinion definitely "no" Please, finally, fix the toilet, because it's hard to run around toilets generally available on the ship, it's not this epoch, time does not go back only goes forward and Costa goes backwards !!!! Read Less
Sail Date November 2018
Taking a cruise on the Victoria is like going back into the early days of cruising, with the exception that the food was for my wife and myself was inedible for the most part. Although the ship underwent renovation in 2018, I found it ... Read More
Taking a cruise on the Victoria is like going back into the early days of cruising, with the exception that the food was for my wife and myself was inedible for the most part. Although the ship underwent renovation in 2018, I found it difficult to see where the improvements were. The ship is dated and worn and stains and wear are evident everywhere I read the previous reviews and I knew enough to lower my expectations, but obviously I didn't lower them enough. The itinerary is excellent and was the primary factor in booking this cruise. Two waiters, Omesha Kilpaldy in the dining room and Kenneth in the specialty pizzeria were outstanding. Other crew members were fine for the most part, but there were a number of instances where crew members were just rude. The majority of guests were French speaking, many of them from the islands, taking advantage of a cruise that leaves close to home. Often we were placed with people who did not speak English for lunch and breakfast. I used the best French I could muster, but in some cases people just didn't want to converse with someone who had poor French language skills. Things you should know: 1. Speaking French would be a real asset, as well as abandoning expectations you would normally have on a mainstream North American cruise line. 2. The water on the ship is not potable. There are four water stations in the buffet area where you can get water for free. There are lineups and the water pressure is so bad that it often takes a minute to fill a glass . Some machines did not work consistently. We had a USA water plan which entitled us to one glass of water each for lunch and dinner. Beyond that you pay 2 euros. You should know that if you go to the specialty restaurant or pizzeria (pay for items) your water plan does not count and you must buy water for 2 euros. 3. The specialty restaurant will offer the advantage of a quiet space to eat, but according to German English speaking acquaintances the restaurant is not worth the price since the menu is largely the same thing you get in the dining rooms. Looking for a North American pizza experience choose the Margherita which is the only pizza which has a tomato sauce base. Other pizza are oil based rather than tomato sauce based, but to be fair they were edible is not tasty. We went to the pizzeria four times, since the food in the dining room was as described earlier. Cost for a pizza and 1 dessert to share was 8 euros, but if you sign up for Costa Club you get a 50% discount. 4. The toilets would often fail to flush in the morning hours. You would press the button and nothing would happen. Then five to ten minutes later it would flush. Some times this led to embarrassment, even for spouses that have been married for over 40 years. The air conditioning system was excellent, but the set up is such that the person closest to the duct gets constant cold air blowing on them. 5. If you don't like crowds, avoid the buffet. Early in the cruise we sat at the larger table for four, an East Indian lady proceeded to take her dirty dishes from her table and place them on the portion of the table which was not occupied, which bring us to the point that, table clearing in the buffet is not as great as on some ships. Needless to say this was an upsetting experience. 6. Be very careful In Madagascar. According to Mauritius friends two ladies were kidnapped and held for ransom in Tamatave. A ransom was paid and the women apparently were returned to the ship. Leaving the port gate in Madagascar is placing yourself among hundreds of people, all wanting to provide transportation. Be prepared to negotiate a price that is considerably less than the asking price. Ships tours are very expensive, but in Madacasgar, I would probably choose the tours since the people are poor and there is a risk to safety. In Nosey Be once we fought our way past the throngs of tour and taxi drivers, we found a wonderful Christian man who took us on a great tour for a very reasonable price (less than one fifth of the ship price). We had to travel a kilometre from the port to find him in a local park. Antisarana (Diego Suarez) was a less pleasant experience with a tuk tuk driver who stopped the vehicle a kilometre from the ship and wanted to renegotiate the price. We were going to tip him 25% anyways. We told him we would walk from there, but if he wanted the tip he would have to take us to the ship. To be fair the police are corrupt and they extorted money from him at two stops. I offered to pay but he wouldn't tell me how much they extorted. 7. For those who like to travel on your own using public transport system, the best place is the Seychelles. Although it is challenging at first, once you know the system and purchase a schedule (main bus terminal) it is quite easy to tour the island at minimal cost. The beaches are beautiful. Anse Goulette and Anse Royal are excellent. Anse Royal is by far the easiest to get to with 5 buses on the route... Buses generally come every 15 to 20 minutes. Would I go on Costa again, not a "snowball's chance in hell", but it was the only game in town and despite the numerous frustrations, it was an interesting trip. Fortunately we did meet some wonderful people on board, Mauritians and Ukrainians. That and the two waiters I mentioned were the best things about the ship. Read Less
Sail Date November 2018
Chose this cruise because the dates and the embarkation port were convenient for me. That is the good stuff out of the way, and the rest was downhill. The fact that drinking water is not provided free on a cruise in such a hot region ... Read More
Chose this cruise because the dates and the embarkation port were convenient for me. That is the good stuff out of the way, and the rest was downhill. The fact that drinking water is not provided free on a cruise in such a hot region tells you all you need to know. in 21 days only one of the two ice machines worked and then only for one day. No water provided with evening meal and no tea or coffee afterwards. Menus poor and reconstituted potato used. Drinks packages were a complete rip off. Passports were taken on day one, and only a photocopy given out (too late to be useful in some cases). When we went to Langkawi we found that the duty free shops would not allow sales unless the photcopy was shown but we had not received ours. So after a hot and sweaty trip back to the ship - queueing at the info desk to receive a copy, then a further hot and sweaty trip back to the shop - I finally managed to buy some perfume, but the whole process took half of the day we were there. Then the final insult, a photocopy (second one) was delivered to my cabin half an hour before the ship sailed out. I was given the WRONG advice about the mandatory visa for India and so paid out £140 for a two year visa instead of a £40 short term stay visa. The disembarkation port was Savona, Italy, where the ship was going into dock for a 12 day maintenance period, but we still had to vacate the cabin by 8 am and then sit in the theatre until 11.30 waiting for our transfer coach. No laundries on board and the cabin laundry service was EXPENSIVE. Would never book with COsta again. Read Less
Sail Date February 2018
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship ... Read More
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship captain. This cruise was by far the bottom of the barrel. The crew is so over worked, that there is no way they can provide good service. The biggest thing the ship needs to do is get less senior officers and more workers. There are more than enough officers standing around doing nothing while there was a shortage of people to do the work They even charge for water. On every other ship we have been on, you could always go some where to get water, tea or coffee at no charge. If you want water at dinner, no problem either pay per glass or purchase a water package. The food in the dinning rooms and buffet was so bad that it forced you go to the for pay dinning rooms. The terms planning, organization, and logic have totally evaded this ship. Our tours (that we did not book with the ship) were great and we plan to visit many of the ports again on another cruise line. In the disembarkation talk the crew speaker spent over 10 minutes telling us why we should give them 10s on the survey because the problems were not the fault of the crew. In short, stay away from the Victoria and Costa in general. Read Less
Sail Date February 2018
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We ... Read More
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We exprerienced more than 10 cruises, but this cruise was a disaster. It was the last cruise of this ship Victoria, it sailed from Asia to Europe and to be refurbished in Marseille to sail in Europe in the next future. The Italian animation team was very much to loud, the whole day they screemed on the deck. The refurbisment was already started. The carpet was already pulled loose, the stairs were already disassembled and sanded, the tenderboats were already sanded, the ceilings already came down, the chairs were already re-upholstered. All day you heard knocking, sawing, sanding, carpentry and so on. The workmen in black and white suits were busy all day. The quality of the food was in the first week ok, but the last two weeks terrible, old frozen food, no variety, cheap food unmade. I think the freezers had to be empty before the cruises ended. The dinner lasted 2.5 hours, there was far too little staff, between the various dishes we had to wait half an hour. Food appeared that you had not ordered, or it did not come at all. At 8 o'clock in the morning most of the chairs were already occupied with towels and personal belongings. Passengers occupied the seats all day long, although sometimes they were not there for hours. Costa did nothing. For me NEVER COSTA AGAIN. Read Less
Sail Date February 2018
If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how ... Read More
If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how to run a cruise line and treat guests. I probably don't have enough space to write all our complaints, but here's some. Our cabin had an interconnecting door with the next cabin and it may as well have been open, as we could hear next door talking and the guy snoring all night, so we hardly got any sleep. We asked to be moved, but were told the ship was full. It had 1500 people out of space for 1900! The food was absolutely dreadful, both in the dining room and in the buffet. Full of butter, cream, cheese or all of them. The meat was so overcooked, you could hardly cut it. After breakfast, you could not get a free cup of coffee. My wife is dairy intolerant and the staff from the chef down, couldn't care less. The Italian staff were generally rude, the other staff, excellent. Eve, the English rep on board was 10/10. She helped any way she could, but was up against "company policy." Which meant, do nothing. Hygiene on board was terrible. Hardly anyone sanitised their hands and there was no policing of it. People filled water bottles beside signs saying don't do this and staff standing beside them, saying nothing. Read Less
Sail Date January 2018
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
Sail Date December 2017
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of ... Read More
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of 20) and here is a brief summary of what happened in the 4d3n cruise experience (Starting from the most pertinent problem to trivial ones) 1. Bedbugs Upon entering the cabin, my cousin and I checked for bedbugs but all seemed clear and the cabin looked decent. When I returned to my cabin at 3am and after showering and lying down on the bed for a while, I started feeling itchy around my back and neck. I got up to check in the mirror and saw clusters of bites and I guessed my worst fears came true. I immediately went to check my bed and noticed a couple of tiny bloodstains which were not there previously. Then I saw some live bedbugs under my blanket which I killed. I did not want to wake my cousin to change the room immediately as it was already very late and we were going to wake up early the next day hence I waited it out. The following morning, I saw an even larger bedbug below my pillow. (to be continued) 2. Response to situation a. My cousin and I went to the information counter to inform them of the situation. The first response from the staff? "You sure it's bed bugs? Did you see the actual insect?" Instead of showing concern for the customer, their first response was to attempt to weasel out of the situation and divert the blame. With some reluctance, they offered to conduct an investigation (to ascertain if I was lying) and asked me to check back the counter in an hours' time. After 2 hours, they finally finished their "investigation" and the first option they offered was: To do a thorough cleaning of room and change of bedsheets, not a change of room. In cases of bedbugs, deep cleaning is required and is normally done by professionals that have the necessary tools and chemical to exterminate bedbugs but they said 2 hours of cleaning would get rid of the bugs. Of course, we would not accept that and eventually got a change of room and before we moved into our new room, we had to go back up to the old cabin to retrieve our luggage. When we got up, the room looks new and clean, with bed sheets changed as well (They probably noticed the bloodstains and some bedbugs) and there I saw 1 bedbug crawling by the side (As shown in the video attached). ** After our cruise, there is another batch of passengers and there is no time to conduct deep cleaning of the rooms. (I'd leave it to you to imagine what is going to happen) b. I asked for some cream to apply on the bites to stop the itch and inflammation - they said they do not have any cream - If I go to the medical center I have to pay for it (despite me sustaining the bites onboard) [to be continued] 3. Medical Center There was a SECOND incident of bedbugs in a separate room (of my uncle's), so I tried again on the following day and finally understanding the severity of the situation, they offered to bring me to the medical center on the ship's account. - Went there, sat for 30 minutes while the Italian doctors/medic were conversing in Italian even though it is a straightforward case: Saw the picture of the bug, inspect the bite, and prescribe me the cream - Amidst their conversation, my cousin and I figured from the English words they used "Complaint", "Ship's account", "Bedbugs", "report", and they finally gave me the cream and 2 of them talked amongst themselves, suggesting "Allergy" - From our inference, the waiting time was for them to determine how to write their report so as to absolve the blame from the ship, probably by claiming that I had allergies rather than getting bedbug bites. 4. Facilities / Activities Limited entertainment facilities: - Spa (That was an indoor pool with cold seawater) - Gym (Was decent) - Sauna (Too small) - Theatre (Which has almost no activities) - Outdoor pool (1 baby pool, 4 jacuzzis, 1 normal pool of only 10m) - Card Room (Looks decent but we did not use it) - Casino (Outdated and combined withthe kid's arcade, which is extremely inappropriate) - Kids' club (Acts as a childcare centre, which is actually not bad) - Disco (That I have no idea what it's for) - Basketball court (The only thing that is at the top deck) - DFS Repeated/boring activities: - Seminars (Often conducted under different names but it's the same activity) - Some dance classes - Italian lesson (1 hour on the 3rd day?) **The activities may not be bad, but there is limited engagement because the staff are simply not passionate enough and passengers can feel it. **No free drinking water, not even water dispensers, everything has to be paid for (Even those in the suites only get 1 bottle a day) 5. Service ***** After playing in the casino, I went to ask for some water. - The staff said I can only get bottled water - I asked if there was plain water - She said "Do you want bottled water or tap water?" - I asked, "Is the tap water drinkable?" (Knowing that ship's tap water is not potable) - "No" - If the tap water is not drinkable, why would she even offer that?! If it's others who did not know, she would have given it to them. - Hard to get smiles on the staff - Staff works extremely slow (It takes us around 40 mins to be served in the restaurants) [Most likely due to lack of enthusiasm and culture created from top-down] 5. Feedback form - Towards the end of the cruise, some of us had to attend the disembarking briefing, and they wanted us to fill up this feedback form - Instead of asking for our sincere feedback and ways in which they could improve upon, they EXPLICITLY stated that for Q1: How has your cruise experience been? [ We should fill in Excellent only] & Q16: Would you recommend Costa Victoria to your friends and family? [ We should fill in 'Yes, definitely!'] - That night, they made 2 announcements to submit our feedback form and EMPHASIZED to fill in the 2 questions as suggested - The following morning, at 0900 hrs and 0930 hrs, they made the same announcement re-emphasizing the need to fill in the 2 questions as such. **A good cruise would never have to worry about customers' feedback. The fact that they constantly reminded us to answer the questions in a certain way made a lot of us sick to the stomach. 6. Food / Miscellaneous I wish Gordon Ramsay was there -- it would have been 'Cruise Nightmares'. The food was so trashy that it was a slimming cruise for me. - In one of the photos, is the crabs where the gills are not even removed (One of the dirtiest parts of the crab) - Lobsters: For the first 3 days, we had the option to pay USD15 to purchase a lobster meal, but on the 3rd night, we were offered that option. It was not fresh to the extent that it tasted like mashed potato stuffed in lobster shells. - Steak: Felt stale and had a gross aftertaste, something I never had before - So-called fine dining experience: Is actually 'recycled' food from the buffet area. - Virtually nothing was beyond edible, even those that we had to pay for (E.g. USD8.50 pizzas that used frozen dried shrimps that had a stale taste) - However, the desserts are generally not bad. This whole experience has been so bad (and you can see the aftermath of the bites I suffered, not just limited to the back). We paid about 400+USD for 4D3N but there were so many other costs, such as COMPULSORY tips, paid water, paid food, paid activities. Until now, Royal Carribean still remains the best experience one can have (Having a dedicated crew that serves you during meal time, polite staff, fun activities and a myriad of onboard activities to do) So, please, I implore anyone out there who is considering a cruise trip to not scrimp on 200USD and just go for Royal Carribean, not Costa Cruise. Read Less
Sail Date December 2017
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is ... Read More
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is just like any other critiques that i saw from the internet about the ship. For the first day, it was already a hectic. Nobody told us where to queue for checking in onboard. My boyfriend and I checked in our luggage and went straight to ask for more information about checking in. We were told from a costa uncle that we just have to queue along with the crowd and wait for our colored tags to be called. First we arrived at the scene, the crowd was overwhelming. Everything were just not organised. There was no line to queue. Everyone was just queuing in whatever way they like. So we queued along with them. After about an hour, my boyfriend realized we were in the wrong queue. We are Singaporeans and yet we are queuing at the foreigner's passport side. Nobody even asked us whether we are Singaporeans or not. So we wasted an hour plus queuing for what is not supposed to be for us.It was really ridiculous given that we arrived at the terminal 1 hour earlier and could have already be inside the ship rather than queuing for the wrong queue. Following, we checked in to our cabin and we started boiling water. The water tasted WEIRD! The water has a taste of metal and salt. I cannot believe even water doesn't work for us. We even had to purchase 1.5 litres of water bottle to drink fresh mineral water on the cruise. So we couldn't even make hot water to enjoy the teabags in the room. We pay for the cruise, the onboard gratuities and yet we have to pay for fresh mineral water too. It is seriously too much. After settling everything, we decided to turn in for the night. Our bed were 2 single beds joined together so both of us slept on different single beds. The next morning, my boyfriend had bites from bed bugs. It was terrible. Initially, we did not know whether it is a bed bug or mosquito bites. Hence, we just shrug it off. After the 2nd night, the bites got worse for my boyfriend. It was huge, red, swollen marks. So, I decided to write a note to the housekeepers and requested them to sanitized the bed. And they did. The service crew also called to check in on this matter which was professional. Not that I wanted to pursue this matter but it is just not right to do things halfway. Everyday the housekeeping team would make the cabins. However, i realize they did not take the effort to sanitized it properly. If they did, there would not have any bed bugs. The reason why i say they never sanitized our beds every time is through the smell. The day when they sanitized our beds was when we complained about the bed bugs, right away after they make our cabin, we could smell the sanitizers. Yet, for the other days, there are none. The next ridiculous thing is dining. The ciabatta breads was SO HARD that i could throw the bread and knock out someone.The food was not that bad. However, it was just a repetition. Almost every lunch and dinner for ala carte, the food is very similar. It was like the chefs do not know how to cook other dishes other than the same old dishes. We had the 'sherbet of the day' - pineapple for 3 days straight. How is that sherbet of the day? More like sherbet of the whole trip. It was like as if the pineapples from the buffet line had too much leftovers and they just come up with the idea of using the pineapples to make sherbet. Some food from the breakfast buffet line was also cold when we were the FIRST few customers to enter the buffet. This is just too much. I did not expect the 'beforehand prepared food' to be piping hot. However, I could have at least expected warm? The service from the buffet line was relatively okay. When we queuing for our lunch and dinner in the ala carte restaurants, the service staff actually allowed some customers who cut queue to enter the restaurant! That is so disappointing. People queued for a reason and it is to be fair. The worse thing is that the service staff actually allowed the customers who cut queue to enter the restaurant without even trying to stop them or asked them to queue. WHAT IS THE MEANING OF A QUEUE THEN?! At the last day of our cruise, we had lunch at a ala carte restaurant. We were the first few to get our orders done but we waited for the longest time. I do not blame the service for being slow because they are serving a lot of customers. The most outrageous thing is what I actually heard from one of the waiters. As we waited 1 hour for our appetizers, I asked one of the waiter (who is not in charge of serving food to our table) about our food. The waiter said:" Hi madam, this table is not my responsibility. You have to wait". My immediate reaction was like WHAT?! How could a waiter say that our table is not his responsibility when he did not even take the effort to check for our orders. Even if our table is not in charged by him, he should not even say that our table is not his responsibility. Anyone who had worked before F&B would even have the brains to know that whether or not the table is in charged by you, you should at least try to give a satisfactory reply to the customers. Moving on, the swimming pool was literally SALTY! I had mosquito bites a few days ago and i went swimming. The moment I dipped myself into the pool, i could feel my mosquito bites with intense pain. It was like putting salt onto my wound. Even my face was extremely painful after i swam a few rounds. Both the spa's swimming pool and the main pool is salty. It is not worth the swim. I swim to relax but instead it spoiled my mood. Last but not least, I would say i pay a rather absurd amount for the cruise. It is not worth the money. Everything onboard is by USD which makes it more expensive. On the trip, i had more worries than anything. It is supposed to be a fun-filled relaxing holiday but it turns out to be the worse. In total, i pay an extra 52 USD for onboard gratuities with a sum of $500+ of cruise fees. This cruise is totally not worth the money for the treatment i received. Other than the above mentioned, the staff of costa was rather friendly. Read Less
Sail Date November 2017
The house keeping of the cruise was terrible, I was scolded by a Philipino house keeper for kept calling the hotline for services. I am shocked when I asked him how many times was the call made. He told me he got scolded by a ... Read More
The house keeping of the cruise was terrible, I was scolded by a Philipino house keeper for kept calling the hotline for services. I am shocked when I asked him how many times was the call made. He told me he got scolded by a maintenance man and he felt this was not fair to him. I told him this is no reason to upset with us as we did not scold him or the maintenance guy. Basically, when we checked in the room , the lights was broken and toilet door felt apart. After this incident, the housekeeper kept asking me where we come from and tried to invade our privacy. Apart from the above, the drinking and bathroom water was high in salt. It is not suitable for drinking. My skin was bruised due to the bathing water was high in salt. On board, you have no mineral water to drink and if you wish, you have to buy it from them. Even you are on your trip to Langkawi and Phuket, you are not allowed to buy water/food to bring back. Also, the CTC withheld our passport and this is alarming if we were missing in Phuket or Langkawi. We were not informed when we sign up for tthe cruise. For the food in the restaurant, I am amazed on the food. The Chilly crab/lobster was served with hard shelf. My son has problem dissecting the flesh. In view of the above, I strongly advise you not to sign up with the cruise in the future, Read Less
Sail Date December 2016
Just returned from a 5D4N on Costa Victoria which departed from Singapore to Phuket & Langkawi. Would like to share with everyone my terrible experience onboard. 1) Food: Terrible, terrible, either very salty/sweet, over spicy/oily ... Read More
Just returned from a 5D4N on Costa Victoria which departed from Singapore to Phuket & Langkawi. Would like to share with everyone my terrible experience onboard. 1) Food: Terrible, terrible, either very salty/sweet, over spicy/oily or tasteless, noodles were always over-cooked. Hoping to find some nice pasta or pizza since it's a Italian cruise ship but not at all....only have either penne or spaghetti with tomato sauce(taste like straight from a jar/canned) or creamy sauce, pizza served at the pizzeria was the same... terrible too......simple ingredients & tasteless. Worst...there's like 4 station for beverages but 3 were always CLOSED, juices only available on the first & last day of cruise for breakfast, ridiculous, water tastes just siphon from the sea, there's a sign indicating no topping up your water bottle using their water dispenser & they don't provide any bottled water in the cabin. Seems like the dishes that they served were all mass produced from a central kitchen, restaurants(sit-down dining & no pork) & buffet style(self-serve & no pork) serve the same dishes(no pork). Saw 1 of the filippino staff(higher rank then service staff) at the buffet area, he just pull down the blind even though there's guest still getting his/hers food before the closing time for breakfast/lunch/tea-break/dinner at the buffet area hurrying/chasing guest away. Non of the dining option operates round the clock. 2)Service: Service staff have horrible attitude, no training given to talk or serve their guest, staff were always talking loudly among themselves even there's guest around them, it's the same whether at the buffet or restaurant, no smile/greeting at all like we are there to bother them. Went to the restaurant for the so call GALA Dinner evening, hoping to have a nice meal after our first horrible encounter of food at the buffet area, after sitting down menu was not on the table and it take awhile for them to deliver the menu after having to ask a few times, again not happy to take order, when food arrives he just put them down on the table, is like nah your food is here, sort them out yourself( he didn't serve them accordingly to whoever's order) & eat it & don't you bother me attitude, btw food wasn't serve accordingly to the course, our salad came after our main. Dessert take a long time to be served so rejected it as we were already pretty full thinking no point bringing it, so server not happy & tried arguing w me(telling me he have a few tables(3) to look after...blah blah blah. Another issue, order 4 fish but server serve 3 first, just a reminder to him we have 4 & he replied he only have 1 hand to serve. 3)Ports: When docking at Phuket it takes us more than 1 hour to get on board the tender boat, having to walk down 3 levels to get to the tender boat is not an easy task for older people with some walking disabilities. 4)Ship: old ship, No proper signage or indication for guest to find their way around the ship. no "proper" pool for kids or adults to use just some "whirpool", not enough of lift working for guest who's not able to keep climbing up and down the stairs. "Public" toilets on the ship is dirty, smelly, floors are always wet. Floors on buffet area is always dirty, slippery & sometimes wet. Attention to Costa Victoria: You will have to learn how to do crowd control, 1st night fire-drilled was chaotic, no clear picture what to do for quite some cruiser and we have to stay at the outside of deck for almost half an hour shuffling here & there. Tender of boat also chaotic, have to wait like 1 hour for us to get out of the ship to go on shore. Have a proper training(proper way of serving, talking & responding to guest NOT by pointing fingers or shouting to their guest's face) before offering them a job or putting them on the floor to serve guest onboard. Staff with name tags stating able to converse in that particular language does not apply for your crew. Spend more money or get a different supplier on getting the food you are feeding to your guest not those "cheapo" & not so fresh stuff. We, paid guest on your cruise ship is to enjoy our holiday, NOT having to "suffered" and got dampened by the service your crew provide with their rude, don't come bother me attitude and we also there to enjoy at least some decent food & drinks. Read Less
Sail Date December 2016
We have been on cruise 4 times and were in a big group. All were excellent except this cruiseliner. 1) ship is old, furniture are old and a chair broke in restaurant. SAFETY issues in Fantastia Restaurant and Sinfonia Restaurant - 2 ... Read More
We have been on cruise 4 times and were in a big group. All were excellent except this cruiseliner. 1) ship is old, furniture are old and a chair broke in restaurant. SAFETY issues in Fantastia Restaurant and Sinfonia Restaurant - 2 BIG NAILS (6-10cm long) are found in the these restaurants with my young toddler picking them up on the floor at different timings in different restaurants! Luckily no one was hurt! This can be fatal if the child puts the nails in his mouth or anyone could have trip and fall onto the nails. I stil kept the photos of the nails found. 2) Cabin and public toiets - I encountered a few incidents in our cabin and public toilets in costa victoria with the toilet flushing system, no water to flush! could be the centralised water controlling system which has problem. One of our relatives room's air con auto on and off. Sometimes very cold, sometimes very stuffy. 3) Food were very salty on certain days. Drinking water in resturants can be yellowish at times. Salty drinking water, salty coffee and tea everyday. All the 3 main restaurants, buffet pool deck, Sinfonia and Fantastia Restaurants all served the same food for every meal. Sinfonia and Fantastia resturants close very early for breakfast, 9am! With only 1 restaurant at pool deck in the entire ship that is still open for breakfast at 9am, the dining capacity cannot even accomodate half the passengers. Bear in mind that this pool deck resturant which is still open is the only place on board where passengers can get water and coffee. Needless to say how crowded it was. We had to sit in an outdoor dirty table with rain splaterring in with kids, after queueing for some time at the egg station. The cook said "NO MORE EGSS" at 9.30am and the resturant closes for breakfast at 11.30am! 4) Poor entertainment and activities. No mascots, nothing much for kids to do. Squok club activities are not interesting. 5) Customer service - The human resource director and the customer service director needs a wake up call! 80% of the staff in general are unhelpful, unfriendly, rude at times, no smiles (as if they are under tremendous stress or fatique or u owe them money). Totally not service oriented. Please do not expect staff to smile at you or greet you good morning when they walk past you. If they do, u are in luck. Service is horrendous on board. Can u imagine a man in black suit (of a higher rank in the Italian pizza restaurant) insisted us to sit in a table which is not cleaned. When i tell him that the table is dirty, he just merely pick up some prawn shells and food and put in his hands and walk away. There were still food remainings, ketchup , pizza crust on the table which he didnt bother to take a cloth to clean nor ask his waiters to clean. Is not peak hour and all other tables were occupied or section closed. Waiters seem to be shorthanded at Fantasia and Sinfornia restaurant, there are a few instances when we met nice waiters but most of the time is not. Even simple requests such as water or getting a teaspoon is rejected right on the face with reply, "i'm not your table waiter, u ask your waiter". i told him my waiter is busy and not around, and all i need is just a teaspoon which i have already walked to the area where there are a few waiters standing ard with cupboards and drawers. None bothered to help! What customer serivice is this??? A kind waiter walked over, open the drawer and pass me a teapsoon where i was standing. Such a simple act of opening a drawing to pass me a clean teaspoon is so difficult? Even a cleaner in coffeshops or food centres in Singapore will help to to wipe and clean the table and not forcing you to sit where tables are dirty and refused to be cleaned! Simple questions such as what time does the casino opens? where is the salsa room? where is the room for leisure card / tile games all cannot be answered! If the top management doesnt bother about their customer service standards, how would the rest of all his waiters follow??? CUSTOMER SERVICE TRAINING IS A DEFINITE MUST FOR ALL STAFF ON BOARD for all aspects. We dont even think they deserve half of the USD60 service charge paid per pax. Phuket and Malacca ports - We have more than 20 hours to spend in phuket and less than 3 hours to spend in malacca. 3 hours is due to not enough tender boats and all passengers have to board the last tenderboat to leave malacca pier is 2 hours beofre the ship sets off. In a way, itinerary is not well planned. This cruise is not handicapped friendly or toddler/baby friendly. Final Mode of settlement / payment is so rigid and upsets many passengers on board. We have seen so many complaining because this ship doesnt not practise the norms as other cruies where final mode of payment can be by a choice of cash or credit card at the final point in time just before we disembark. On day 1, u have a choice of paying USD 150 as cash deposit or do self registration by credit card to prevent deactivation of your room card.. This mode cannot be changed, meaning i do self registration of the room card by credit card now. I cannot pay by cash for the final settlement of bills and vice versa. This pissed so many customers on board, bcos some have so much cash on hand while some want to buy things using credit card by cant do so as their mode of payment is by cash. When customers are unhappy, they wont purchase things from boutqiue shops or use the spa services, buy the expensive photos etc. Is all a chain. Even though this cruise is cheap, it depends what kind of holiday you want to enter into. I'm seeing other pasengers whom i do not know complaining abt different things everyday. Think twice. To end with, 3 of us are sick on the day when we leave the cruise. Stomach flu, fever, Read Less
Sail Date December 2016
The cruise from Shanghai to Singapore was a total disaster. It started with the embarkation in Shanghai which was a chaos ,people cumulating on each other to enter the ship ...no lines no staff to assist. When you enter the ship you ... Read More
The cruise from Shanghai to Singapore was a total disaster. It started with the embarkation in Shanghai which was a chaos ,people cumulating on each other to enter the ship ...no lines no staff to assist. When you enter the ship you recognize that this is a very old and out of date ship. Everywhere the signs are in Chinese...The staff is mainly from South East Asia not able to speak English even.... The ship and this cruise was mainly directed to the Chinese market but this time sold in Europe.. There was certainly no entertainment on the ship I do not know what the cruise director was doing!!!!Although there was a dancing and singing team on board they only performed twice during the 14 day cruise... Other nights it was either a tenor who sang the same song 5 times I listened...Or they have shown movies in the theater....Or the same buffoon three times.... The ship had o skip two ports due to a typhoon .Costa organized this cruise just in the middle of a monsoon season where the weather was terrible ,raining on every port and the ship rocking like a cradle... The food in the restaurants was acceptable but the buffet was joke... They serviced the same food from breakfast on lunch. The tables at the buffet area was very dirty- sticky since the staff did not intend to clean them properly, the same little cloth was used to clean the sticky dirty tables, leaving residue on the tables...If you call it cleaning...The coffee and tea machines were all in rust. And most of the time out of order.. They were very pushy to sell excursions and not providing any shuttles on the ports..In Phuket the ship anchored at a very distant place from Phuket main city forcing people to buy bus tickets..It was an hour trip to Phuket main area....Although other cruises anchored just across the main beach namely Patong Beach... I heard from most of the passengers saying "never with Costa again"..The ship was like a charter accepting passengers from most of the ports and people coming and getting out of the ship nearly in every port..Especially from Singapore the ship was full of Chinese yelling at each other and having rough behavior in the lifts and buffet areas.. As a conclusion I have never witnessed such a cruise before ,having 6 more cruses before with other cruise lines ...Never with Costa again.. Read Less
Sail Date October 2016
Having sailed on numerous cruises some excellent, most very good, It needs to advised that I and my husband have just experienced the ‘Worst” cruise imaginable ‘Costa Cruises’ booked through Imagine Cruising. COSTA VICTORIA – ... Read More
Having sailed on numerous cruises some excellent, most very good, It needs to advised that I and my husband have just experienced the ‘Worst” cruise imaginable ‘Costa Cruises’ booked through Imagine Cruising. COSTA VICTORIA – ASIA- SHANGHAI – October 2016 After a tiring flight JHB to Shanghai we were booked in a hotel far from anywhere, with one English Speaking Manager, who was helpful, courteous and charming. The room was basic but comfortable, no soap or hand towels in the bathroom, no control over the air-conditioning, two teabags no coffee, sugar or milk. The restaurant service was horrendous, six of us ordered, the one male party received his food first, as he finished his meal, the next male member received his. His starter of 3 spring rolls arrived after his main course which was fish with steamed rice, they gave him 13 spring rolls, after eating a few of them the next male received his food, the three ladies received their food of Duck when he was half way through his meal, and the male with spring rolls then received his steamed rice. The Duck either died of old age or gave itself up. Let us move to breakfast, or maybe not, absolute disaster, they ran out of everything and it was all cold, the juice machine was cleaned by one of our fellow passengers and another passenger tried to fix it as the machine had given up. Tea, a tea bag in warm water, no milk, sugar or spoon, when asking for milk it came in another cup, no milk jugs and it was not cheap. Arrived at the docks at the specified time, luggage put through given a number 8 boarding indicator to board at 2.30 pm. We boarded at 7.00 p.m. that night, cold, tired, thirsty and hungry, not by number but by who could push and elbow the hardest. No explanation no apology. Many of us had to sit in the terminal shed as the terminal itself was over-crowded 1, 900 persons. On boarding two of our party had luggage receiving problems which were eventually sorted out. The cabins and ship were old but comfortable certainly below the normal cruise ship standard, they did have a kettle for tea\coffee making, but only one socket in the whole cabin. Try charging you cell-phones, ipads, tooth brushes and making tea\coffee not ideal and no extension cords were allowed, we managed. The cleaning of the cabin was perfunctory, make beds, sort of hoover, sort of dust, remove dirty cups plates etc. if spotted, no cleaning of balcony except once after complaining, and if you did complain you were called down to reception to ensure you were happy, this when a phone call would have sufficed, when the bathroom door fell off the rails and they then fixed it we did not respond to the ‘Come and tell us it is all better’ note, oh yes the air-con did break down but they fixed it along with the smell of blocked toilets. Do not get bored I am just getting started. The Entertainers in general should not have given up their day jobs, in respect of one female singer I had to close my balcony doors to drown her out. Quizzes aplenty, every single question as they were given was asked in German, English, French and Italian a very long process. Four Dance lessons every day on occasion five and once six, if you did not like being taught dancing bad luck. The theatre show was a video of Michael Bublé, oh yes plenty Ping Pong. You could go for lessons to learn, Chinese, French etc., are they serious, in one or two lessons? Elemis – if I did not know the product for ladies I do now, promotion after promotion a real selling pitch, along with come to the Spa pay a fortune and you will get a lesson on grooming your feet What Cruise Director. Food –‘Dare I’ The great thing about cruising is the fantastic cuisine and service, with smiling waiters and good wine. Hello did some-one forget to advise Costa Cruises. No exaggeration 90% of the staff were a sorry unhappy bunch with absolutely no training in service or public relations – or was it because they already had their ‘Tip’ in their pockets at twelve (12) American dollars a day per person, and therefore did not feel the need. On top of the tip there was a 15% service charge on all purchases of drinks etc. a total rip off. Any coffee other than the normal had to be paid for, plus water and cool drinks. Every night in the Dining room was Fish, Chicken and Pork ( Less choice for the Jewish fraternity) with the exception of about four nights when the pork was changed to ‘Dying Duck’, Rubberised Steak – and twice cardboard lamb. The desserts were nice, the fish tasted the same no matter what it was, the bread was good and if you like hot, soft poached eggs you can get hard cold ones. Sometimes the soup was good, sometimes dish water no soup spoons, only dessert spoons and no fish knives. The casual eating areas did not fare much better. Thinking about this I should stop as this subject could become a book. The Reason for all of this was that this boat for the last three years had been chartered by the Chinese, with Chinese cooks and Chinese food that had no idea how to cook western food, we were the test pilots and boy did it crash. The Captain had a meeting to tell us all about the Typhoon, when asked about the embarkation debacle he laughed, and said it was the Chinese passengers fault as they would not disembark due to money issues, then again laughingly apologised, the next day champagne in the cabins and at dinner, ‘Too little too late’, not funny Shanghai, so far out of town never had time to see much, Naha nothing to write home about, Hong Kong Great needed more time, Sanya and Da Nang did not visit due to Typhoon, no-ones fault, three and a half days at sea with nothing to do, Ho Chi Min they wanted a 125 American dollar’s to get from the port to town no further comment, Vietnam is beautiful if you go to the right place I have been before, not this way. Singapore, It was advised that the customs were very strict and would search all your suitcases and bags and there would be horrendous fines if you took alcohol, chewing gum or more than nineteen cigarettes and that there was nowhere to smoke in the cities, you would have to walk to find a smoking spot and that they had smoking police, what a load of rubbish, the customs were simple friendly and did not search all the luggage, even the hotel had a smoking outside and a little café. The area we visited Clarke Quay was super and just about all restaurants and bars had smoking facilities. I bring this up because it really put all of us off Singapore and no we are not all smokers, but we all felt intimated about staying there and it was Fabulous, Singapore Tourism should know about this. Arrived home needing a holiday, one with pneumonia, one with a dreadful cold and two feeling terrible. Costa not recommended. We should all be compensated for this we are not guinea pigs, for them to practise on, we are paying passengers. For those of the passengers that were experiencing their first cruise, please believe me cruising is wonderful not like this there are excellent cruise lines ‘Costa’ is not one of them This matter will be taken further there is a law in the Industry that clearly states that one can claim on a ‘Diminished Holiday Experience’ and that is what this was. Read Less
Sail Date October 2016
This cruise was booked to celebrate my husband's big birthday and was a once in a lifetime event for us. We picked it mainly because the advertising stated we would be visiting the orangutangs in Borneo but it just happened to be ... Read More
This cruise was booked to celebrate my husband's big birthday and was a once in a lifetime event for us. We picked it mainly because the advertising stated we would be visiting the orangutangs in Borneo but it just happened to be part of a cruise holiday. We have a bigger complaint against the tour operator which have nothing to do with the cruise but we also have a lot to say about the actual cruise, our expectations and what we got. As far as the cruise is concerned here are my views. We were led to believe that this was a 4 star ship (and is still being advertised as such). In my opinion it was 2 / 3* and very poor. In all the decor was good and we were well looked after by our cabin girl (cleaning, making beds etc). However, we paid extra for a sea view cabin which was just big enough for a double bed with 9" on each side to get in, there was a small dressing table and a corner unit with shelves holding a TV. The porthole was above the bed and you have to stand on the bed to see out. The shower was smaller than those on Brittany Ferries which do overnight crossings, and we were provided with one miniature bar of soap between two of us for the whole voyage. There was a soap dispenser inside the shower stall which contained some harsh soap product. Because we had a long plane journey we were advised not to take too much by way of shampoo, conditioners etc (by firends) as these would be provided. We were sadly disappointed. We stayed in Travel Lodge a couple of nights after this cruise and we paid £33 for a double room and all toileteries were included, which I would have expected on a 4* cruise. Our first main impression was the food. The menu was impressive and everything looked amazing - until it arrived on your plate. They served courses out of order, food was cold or undercooked or just not what was ordered and in general mealtimes were a shambles and the food inedible. We complained to the waiters many times asking them to change dishes to what we had actually ordered or to re-cook something and, although none of this was their fault, they soon became annoyed and rude. May I state that on our table of 8 people 6 people had to send their meals back on the first night and it continued throughout the cruise. This is to say, it was not that we were over fussy but everyone was complaining. I can understand the staff becoming surly but when I asked to speak to the manager or the chef, nothing happened, no-one would speak to us. We also tried the self-service restaurant and found the food to be placed around the area in a very haphazard way, in old-fashioned serving dishes, which were often left open, making the food cold. We also found the same thing in the dishes day after day. We were assured that it was fresh food every time but who wants mashed courgettes for lunch, then dinner and then breakfast. I expected a buffet to be laid out with beautiful salads and fruits and choices of meats etc but it was just meat and 2 veg like a school canteen. We were expecting 24 / 24 hour food availability but when we had to miss lunch one day (again, due to a mess up by the staff) we found that there was no food available until 6pm and that was in the burger bar, then later and into the early hours you could get a pizza. Not quite fine dining. We did not chose to have the pre-paid drinks package as neither of us drink much alcohol so £28 a per each seemed a bit steep for a couple of glasses of wine. We could not buy the pre-paid soft drinks package as it was for under 17 year olds. That left us paying for everything. You got juice and tea/coffee a breakfast but at other meals everything was extra. So you got your meal then had to pay for a cup of coffee or a glass of water. Water was charged at US$ 4.98 per bottle. When we bought a bottle of wine with dinner we only had one glass and they would not allow us to take it into one of the lounges to finish at our leisure, or to our cabin to enjoy later. Not allowed. If you wanted anything for your cabin you had to pay for the drink (of course) but then pay US$ 9 to have it delivered, plus, lets not forget the 15% surcharge on everything, delivery and the drink or food. Next we had a problem with the excursions. We didn't book in advance as we were travelling between our home, our stopover in the UK and the airport when the information arrived. However, we did make all our bookings on the 2nd evening of the cruise and were happy with our choices. However, they lost our bookings and could not offer us any alternative or squeeze us in somewhere as everything was fully booked. They have since said it was our fault for not booking in advance but what difference would that have made if they had lost them too. It was not that we didn't book. THEY LOST OUR BOOKINGS. That mean't we had to find our own way about when the ship docked, and, unfortunately, the staff had no information about where to do, what to do independently and the ship did not even provided currency exchange as we were landing in ports with unknown currencies (such as Borneo, Brunei, Boracay etc). They didn't even know (we found out for ourselves) that the welcoming committes from each country were providing all the services the ship should have, and free of charge (i.e. no charge for changing money back and forth, free hat, bottles of water etc). As for the entertainment. We had to eat out meal at a set time and were not allowed to change that. At the end of each meal we were herded into an auditorium and were 'entertained' by what was no better than amateurish singers. One chap was quite good but I could have heard him at a local kareoke night. The shows lasted 40 minutes when the lights went up you were herded out where you had a choice of sitting in a bar or going to the casino. I expected music and dancing. Again, I was disappointed. When we did get off the ship to go ashore it could take up to 2 hours to wait your turn - this being because we were not booked on organised tours (reasons above) and spent only about 2 or 3 hours on shore, walking around the dock side and port area. To then wait up to 2 hours to get back on board, which was started early therefore cutting your time ashore even shorter. Just one final thing. Having found that there were no toiletries in the cabin we then discovered there was no shop on board to buy such things. Yes, you could buy expensive, designer watches and jewellery, you could pay US$80 for a massage or go to the salon to get your hair done. But you couldnt buy a bottle of shampoo or conditioner. To add insult to injury, no matter how much you complain, they are still happy to take a further 10% in a tipping charge, so no idea what the 15% surcharge was. I just hope that if someone is thinking of booking this cruise that you think twice. We have telephoned them to ask about the ship and according to them it is a 4* luxury cruise. When we asked for details of the ship, food, entertainment etc they said - you can read about it on the Costa website. Please .... don't go. We wasted £3,900 on this trip. But more than that, we didnt get to see any of the places we docked at and there was no trip to an orangutang reserve, just a zoo, but that is another story. Read Less
Sail Date January 2015
Singapore - Malacca - Penang This is the 3rd cruise line my family n I took. Have taken star cruises, royal Caribbean before so wanted to try out costa this time round. Bad choice, bad mistake! Worst cruise experience or rather only 1 ... Read More
Singapore - Malacca - Penang This is the 3rd cruise line my family n I took. Have taken star cruises, royal Caribbean before so wanted to try out costa this time round. Bad choice, bad mistake! Worst cruise experience or rather only 1 word to describe it - chaotic ! Boarding time was 4pm, upon reaching at 3.30pm need to queue to get a "Q card" stating the time of check in. We were given no 8 n was told our check in time will be 6pm ? Staffs were stern n fierce. Upon boarding the ship , we were given costa card which act as a room key n charge card on board. Again staffs were not very friendly nor helpful. Make me seem not very welcome , very different from the other 2 cruise lines. We wonder off by ourselves to find our rooms. We had 3 balcony rooms with 2 even room nos and 1 odd no - pls take note odd n even nos rooms are on 2 different sides of the ship! My verdict 1) rooms - balcony Relatively small, cleanliness was still ok. The type of service u get in terms of the cabin really depends on your luck as in your cabin steward. We had 3 diff rooms, 3 diff cabin stewards, service given were diff. 2) staff attitude HORRIBLE - makes me wondered if this was a FOC cruise? If not why were the staff so unfriendly n rude ? Staffs are rare , Smiles were rare, really rare ! 3) Food - super pathetic food especially the level 11 buffet line. No juice provided at all, only coffee n tea n plain water w very weird taste. The ala carte restaurant food was ok but service was not up to standard , the staffs do not mingle w guest, hav the feeling of "pls finish your food n go" kind of attitude. 4) bar drinks Non standardized drinks. Same cocktail order at different bars taste different and looks different. To summarize , the food and the staffs attitude are the 2 major big problems in costa Victoria ! If passengers don't feel welcome and not provided with satisfactory food then I don't see any reason to be on board ! It's absolutely not value for money ! Read Less
Sail Date December 2014
I have to say, the Costa cruise line was totally failure. I spent more than $1700+ USD for my trip (per person), and the following are the services I received. First, the cruise itself is a 18 years old ship and had many places seems ... Read More
I have to say, the Costa cruise line was totally failure. I spent more than $1700+ USD for my trip (per person), and the following are the services I received. First, the cruise itself is a 18 years old ship and had many places seems broken down. I saw many "maintenance in progress" sign at spa, sauna rooms, bars, where we couldn't use for few days and even my cabin drawers were broken. More, the first night dinner was a chaos. The company arranged that all the passengers separated into two groups for dinner ( We couldn't pick our own times and each day can only eat once, every differ than other cruise line that I had been on). And they mess up the first dinner time so badly that we had to wait for 40 mins to have our dinner. Everyone on the second round dinner list were in front of the restaurant, yelling, it was a pretty scene. Costa should have a better management plan in terms of organizing it's dinner time. Moreover, the servers on the cruise wasn't friendly at all. I went to talk to the information desk couple times, and some of the workers had attitudes toward customers. Plus I never see the restaurant waiters smile once but messing up my food orders couple times and never pour us water until I ask for it. On the third night, the six floor was flooded because of the heavy rain on the sea---> flooded cruise? I really don't know how save will it be.... Last but not least, the food quality was the poorest!!!!!! My sister ate a ROTTEN fish one night and I got a POISONOUS potato the following dinner---> my potato had roots that were about an inch long, I really don't think they did a good job on food quality control...... The reason that I couldn't stand because the manager didn't even apologize or do anything about it! My parents and many of other passengers were complaining about lobsters the company offered was a scam, because the lobsters seem old and had very little meats in them. More, the whole ship don't offer other drinks but water except breakfast (unless you purchase them) and the water all had weird taste and smell. HORRIBLE! I was really excited about the cruise trip and expecting having a good time with my family, but all I got was anger and dissatisfaction. I DO NOT recommend anyone to choose Costa cruise line if you want to have a good memories with friends and family!!! Read Less
Sail Date June 2014
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 3.4
Dining 3.0 3.0
Entertainment 2.0 3.1
Public Rooms 3.0 3.3
Fitness Recreation 2.0 3.0
Family 2.0 3.0
Shore Excursion 2.0 3.1
Enrichment 1.0 2.7
Service 4.0 3.2
Value For Money 4.0 3.1
Rates 3.0 3.8

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