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1 Helpful Vote
Sail Date: March 2019
We have cruised on many cruises ships over the last 30 years, sometimes twice a year and all cruises have been amazing except for Costa. We used Costa 3 years ago and said never again. However we were looking for a cruise and having ... Read More
We have cruised on many cruises ships over the last 30 years, sometimes twice a year and all cruises have been amazing except for Costa. We used Costa 3 years ago and said never again. However we were looking for a cruise and having been all over the world decided to opt for a different costa ship as the itinerary looked appealing. The attitude of the majority of the staff was appalling. we literally had to plead for English Breakfast tea bags, and butter. Please, thankyou and smiles were rarely used. The food was not good, the portions were small and always luke warm. We used the upstairs buffet mostly, this was not much better but at least there was more choice. We got talking to other cruisers and found that a lot had sickness bugs which leads to my main concern -----THE SHIP HAD HAND SANITISERS WHICH NOBODY WAS ENCOURAGED TO USE. Worse still a lot of the time they were empty. When we pointed this out we were met with a shrug of the shoulders. Passengers often used their fingers to pick up food from the buffet and filled their water bottles from the water machine. Oh and by the way be careful if you ask for a bottle of soft drink as we sat and watched the staff filling up bottles with the bits left over. we returned many bottles that appeared full but the seals were broken. There were many other bad points, but just please think twice before you spend your money on a costa cruise. Read Less
7 Helpful Votes
Sail Date: January 2019
The itinerary looked good and so I booked the cruise allowing Costa to book the flights. This was a big mistake, you cannot trust them. I normally book my own flights and allow for possible flight delays by staying overnight the night ... Read More
The itinerary looked good and so I booked the cruise allowing Costa to book the flights. This was a big mistake, you cannot trust them. I normally book my own flights and allow for possible flight delays by staying overnight the night prior to boarding. I was due to fly Manchester /Paris Charles De Gaulle changing for flight to Mauritius. They allowed 85 minutes to change planes, anybody knowing this airport would think this tight. This ultimately was not a problem as the first plane was cancelled as my taxi arrived to take me to the airport. I rang Costa who told me to go to the airport and they would contact me . I was left for about four hours without contact, finally with the office now closed for the weekend, I received a call from India in broken English. I could not hear in the busy airport, so went to hotel for Friday night and rang India for instructions. I offered to go home or go on the next cruise with compensation. I was offered to fly me to Seychelles and miss the first 3 days of the cruise, the unnamed hotel was with food , a drink with meals and no entertainment. It meant one day stay in place of 3 days fully inclusive on cruise, I said that I would prefer to stay on the ship and return from Seychelles, so that I would get what I paid for. I would go on the shorter cruise if compensated. I was assured that the compensation would be made onboard. Once onboard, it was left until the day before I left to be told my cruise was not being extended and my compensation was €50 a day. I find this to be grossly undervalued plus all the stress. Upon my return, the offer of a €100 per person off a future cruise was derisory. Entertainment was boring with few entertainment staff working hard. Tours are very expensive and poorly organised. Madagascar very dissapointing. Cruise operating in rainy season did not help. I dined Ist sitting on a table for 12 in Sinfonia Restaurant, they brought another chair so 13 could sit there. This squashed everybody and annoyed next table waiter, who kept telling me to move my chair in. He was friendly, I asked him for a spoon and he told me to ask my waiter. The cutlery offered was often bizarre, a knife and fork for spaghetti. The food was terrible and displayed with pride as you entered the restaurant, it looked unappetising and nobody waived a magic wand when it appeared on your plate. The portions were small,poor quality and often served colder than desired. A doctor sat with me shared my concerns as the restaurant became half full, I developed diarrhoea for five days, so I moved to the upstairs buffet. This is self service and first night a Chinese girl vomited on my table, this could happen anywhere, however I had my suspicions. Every night half the dishes were lukewarm. I never saw anybody with a thermometer and I reported it to a supervisor. He went and spoke to chef, he came back and said that chef would do me some hot food if I wanted it. Says it all Costa have lost control on this ship. Please and thankyou are not used on this ship. Smiles seldom and rude waiters tolerated. This cruise shows the low level now tolerated by Carnival. I was a Perla member with Costa and will not cruise with them again. Read Less
16 Helpful Votes
Sail Date: November 2018
maybe at the outset I will refer to the fact that unless the economic situation of Italy reflected the situation that took place on the ship :), but quite seriously we start with the fact that we had the opportunity to be your guests and ... Read More
maybe at the outset I will refer to the fact that unless the economic situation of Italy reflected the situation that took place on the ship :), but quite seriously we start with the fact that we had the opportunity to be your guests and regret that the conditions that prevailed on Victoria were terrible, I think. that such ships should be removed from use. Everything old, crackling, perishable. There was a haos on the ship, no one knew anything. People working at the reception were forever uninformed. Excursions offered by the shipowner were up to 300% more expensive than in private companies that were in the port, it's embarrassment :). Drinking and eating was terrible, it was hard to choose anything from what was offered in the dining room for everyone, generally hideous food. No wonder that paid thematic restaurants functioned very well, since the hopeless food was for everyone. We also do not understand the situation related to eternally loudly playing music, which instead of bringing some peace and relaxation during the journey caused irritation and anger. Is there nobody thinking about you? After all, the ship had only one pool and it was necessary to take into account that there are young and old people who also wanted peace and relaxation, and not listening to taunting animators and stupid jokes, was Costa so low down? You count for a service of 10 euros per person per day, as a service when during the whole stay none of the service staff asked us whether we would drink something or do we want something? Mockery!!! Costa today represents a very low level, I suggest that you think hard about buying a cruise from this company, in our opinion definitely "no" Please, finally, fix the toilet, because it's hard to run around toilets generally available on the ship, it's not this epoch, time does not go back only goes forward and Costa goes backwards !!!! Read Less
7 Helpful Votes
Sail Date: November 2018
Taking a cruise on the Victoria is like going back into the early days of cruising, with the exception that the food was for my wife and myself was inedible for the most part. Although the ship underwent renovation in 2018, I found it ... Read More
Taking a cruise on the Victoria is like going back into the early days of cruising, with the exception that the food was for my wife and myself was inedible for the most part. Although the ship underwent renovation in 2018, I found it difficult to see where the improvements were. The ship is dated and worn and stains and wear are evident everywhere I read the previous reviews and I knew enough to lower my expectations, but obviously I didn't lower them enough. The itinerary is excellent and was the primary factor in booking this cruise. Two waiters, Omesha Kilpaldy in the dining room and Kenneth in the specialty pizzeria were outstanding. Other crew members were fine for the most part, but there were a number of instances where crew members were just rude. The majority of guests were French speaking, many of them from the islands, taking advantage of a cruise that leaves close to home. Often we were placed with people who did not speak English for lunch and breakfast. I used the best French I could muster, but in some cases people just didn't want to converse with someone who had poor French language skills. Things you should know: 1. Speaking French would be a real asset, as well as abandoning expectations you would normally have on a mainstream North American cruise line. 2. The water on the ship is not potable. There are four water stations in the buffet area where you can get water for free. There are lineups and the water pressure is so bad that it often takes a minute to fill a glass . Some machines did not work consistently. We had a USA water plan which entitled us to one glass of water each for lunch and dinner. Beyond that you pay 2 euros. You should know that if you go to the specialty restaurant or pizzeria (pay for items) your water plan does not count and you must buy water for 2 euros. 3. The specialty restaurant will offer the advantage of a quiet space to eat, but according to German English speaking acquaintances the restaurant is not worth the price since the menu is largely the same thing you get in the dining rooms. Looking for a North American pizza experience choose the Margherita which is the only pizza which has a tomato sauce base. Other pizza are oil based rather than tomato sauce based, but to be fair they were edible is not tasty. We went to the pizzeria four times, since the food in the dining room was as described earlier. Cost for a pizza and 1 dessert to share was 8 euros, but if you sign up for Costa Club you get a 50% discount. 4. The toilets would often fail to flush in the morning hours. You would press the button and nothing would happen. Then five to ten minutes later it would flush. Some times this led to embarrassment, even for spouses that have been married for over 40 years. The air conditioning system was excellent, but the set up is such that the person closest to the duct gets constant cold air blowing on them. 5. If you don't like crowds, avoid the buffet. Early in the cruise we sat at the larger table for four, an East Indian lady proceeded to take her dirty dishes from her table and place them on the portion of the table which was not occupied, which bring us to the point that, table clearing in the buffet is not as great as on some ships. Needless to say this was an upsetting experience. 6. Be very careful In Madagascar. According to Mauritius friends two ladies were kidnapped and held for ransom in Tamatave. A ransom was paid and the women apparently were returned to the ship. Leaving the port gate in Madagascar is placing yourself among hundreds of people, all wanting to provide transportation. Be prepared to negotiate a price that is considerably less than the asking price. Ships tours are very expensive, but in Madacasgar, I would probably choose the tours since the people are poor and there is a risk to safety. In Nosey Be once we fought our way past the throngs of tour and taxi drivers, we found a wonderful Christian man who took us on a great tour for a very reasonable price (less than one fifth of the ship price). We had to travel a kilometre from the port to find him in a local park. Antisarana (Diego Suarez) was a less pleasant experience with a tuk tuk driver who stopped the vehicle a kilometre from the ship and wanted to renegotiate the price. We were going to tip him 25% anyways. We told him we would walk from there, but if he wanted the tip he would have to take us to the ship. To be fair the police are corrupt and they extorted money from him at two stops. I offered to pay but he wouldn't tell me how much they extorted. 7. For those who like to travel on your own using public transport system, the best place is the Seychelles. Although it is challenging at first, once you know the system and purchase a schedule (main bus terminal) it is quite easy to tour the island at minimal cost. The beaches are beautiful. Anse Goulette and Anse Royal are excellent. Anse Royal is by far the easiest to get to with 5 buses on the route... Buses generally come every 15 to 20 minutes. Would I go on Costa again, not a "snowball's chance in hell", but it was the only game in town and despite the numerous frustrations, it was an interesting trip. Fortunately we did meet some wonderful people on board, Mauritians and Ukrainians. That and the two waiters I mentioned were the best things about the ship. Read Less
13 Helpful Votes
Sail Date: February 2018
Chose this cruise because the dates and the embarkation port were convenient for me. That is the good stuff out of the way, and the rest was downhill. The fact that drinking water is not provided free on a cruise in such a hot region ... Read More
Chose this cruise because the dates and the embarkation port were convenient for me. That is the good stuff out of the way, and the rest was downhill. The fact that drinking water is not provided free on a cruise in such a hot region tells you all you need to know. in 21 days only one of the two ice machines worked and then only for one day. No water provided with evening meal and no tea or coffee afterwards. Menus poor and reconstituted potato used. Drinks packages were a complete rip off. Passports were taken on day one, and only a photocopy given out (too late to be useful in some cases). When we went to Langkawi we found that the duty free shops would not allow sales unless the photcopy was shown but we had not received ours. So after a hot and sweaty trip back to the ship - queueing at the info desk to receive a copy, then a further hot and sweaty trip back to the shop - I finally managed to buy some perfume, but the whole process took half of the day we were there. Then the final insult, a photocopy (second one) was delivered to my cabin half an hour before the ship sailed out. I was given the WRONG advice about the mandatory visa for India and so paid out £140 for a two year visa instead of a £40 short term stay visa. The disembarkation port was Savona, Italy, where the ship was going into dock for a 12 day maintenance period, but we still had to vacate the cabin by 8 am and then sit in the theatre until 11.30 waiting for our transfer coach. No laundries on board and the cabin laundry service was EXPENSIVE. Would never book with COsta again. Read Less
9 Helpful Votes
Sail Date: February 2018
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship ... Read More
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship captain. This cruise was by far the bottom of the barrel. The crew is so over worked, that there is no way they can provide good service. The biggest thing the ship needs to do is get less senior officers and more workers. There are more than enough officers standing around doing nothing while there was a shortage of people to do the work They even charge for water. On every other ship we have been on, you could always go some where to get water, tea or coffee at no charge. If you want water at dinner, no problem either pay per glass or purchase a water package. The food in the dinning rooms and buffet was so bad that it forced you go to the for pay dinning rooms. The terms planning, organization, and logic have totally evaded this ship. Our tours (that we did not book with the ship) were great and we plan to visit many of the ports again on another cruise line. In the disembarkation talk the crew speaker spent over 10 minutes telling us why we should give them 10s on the survey because the problems were not the fault of the crew. In short, stay away from the Victoria and Costa in general. Read Less
5 Helpful Votes
Sail Date: February 2018
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We ... Read More
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We exprerienced more than 10 cruises, but this cruise was a disaster. It was the last cruise of this ship Victoria, it sailed from Asia to Europe and to be refurbished in Marseille to sail in Europe in the next future. The Italian animation team was very much to loud, the whole day they screemed on the deck. The refurbisment was already started. The carpet was already pulled loose, the stairs were already disassembled and sanded, the tenderboats were already sanded, the ceilings already came down, the chairs were already re-upholstered. All day you heard knocking, sawing, sanding, carpentry and so on. The workmen in black and white suits were busy all day. The quality of the food was in the first week ok, but the last two weeks terrible, old frozen food, no variety, cheap food unmade. I think the freezers had to be empty before the cruises ended. The dinner lasted 2.5 hours, there was far too little staff, between the various dishes we had to wait half an hour. Food appeared that you had not ordered, or it did not come at all. At 8 o'clock in the morning most of the chairs were already occupied with towels and personal belongings. Passengers occupied the seats all day long, although sometimes they were not there for hours. Costa did nothing. For me NEVER COSTA AGAIN. Read Less
6 Helpful Votes
Sail Date: January 2018
If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how ... Read More
If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how to run a cruise line and treat guests. I probably don't have enough space to write all our complaints, but here's some. Our cabin had an interconnecting door with the next cabin and it may as well have been open, as we could hear next door talking and the guy snoring all night, so we hardly got any sleep. We asked to be moved, but were told the ship was full. It had 1500 people out of space for 1900! The food was absolutely dreadful, both in the dining room and in the buffet. Full of butter, cream, cheese or all of them. The meat was so overcooked, you could hardly cut it. After breakfast, you could not get a free cup of coffee. My wife is dairy intolerant and the staff from the chef down, couldn't care less. The Italian staff were generally rude, the other staff, excellent. Eve, the English rep on board was 10/10. She helped any way she could, but was up against "company policy." Which meant, do nothing. Hygiene on board was terrible. Hardly anyone sanitised their hands and there was no policing of it. People filled water bottles beside signs saying don't do this and staff standing beside them, saying nothing. Read Less
11 Helpful Votes
Sail Date: December 2017
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
10 Helpful Votes
Sail Date: December 2017
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of ... Read More
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of 20) and here is a brief summary of what happened in the 4d3n cruise experience (Starting from the most pertinent problem to trivial ones) 1. Bedbugs Upon entering the cabin, my cousin and I checked for bedbugs but all seemed clear and the cabin looked decent. When I returned to my cabin at 3am and after showering and lying down on the bed for a while, I started feeling itchy around my back and neck. I got up to check in the mirror and saw clusters of bites and I guessed my worst fears came true. I immediately went to check my bed and noticed a couple of tiny bloodstains which were not there previously. Then I saw some live bedbugs under my blanket which I killed. I did not want to wake my cousin to change the room immediately as it was already very late and we were going to wake up early the next day hence I waited it out. The following morning, I saw an even larger bedbug below my pillow. (to be continued) 2. Response to situation a. My cousin and I went to the information counter to inform them of the situation. The first response from the staff? "You sure it's bed bugs? Did you see the actual insect?" Instead of showing concern for the customer, their first response was to attempt to weasel out of the situation and divert the blame. With some reluctance, they offered to conduct an investigation (to ascertain if I was lying) and asked me to check back the counter in an hours' time. After 2 hours, they finally finished their "investigation" and the first option they offered was: To do a thorough cleaning of room and change of bedsheets, not a change of room. In cases of bedbugs, deep cleaning is required and is normally done by professionals that have the necessary tools and chemical to exterminate bedbugs but they said 2 hours of cleaning would get rid of the bugs. Of course, we would not accept that and eventually got a change of room and before we moved into our new room, we had to go back up to the old cabin to retrieve our luggage. When we got up, the room looks new and clean, with bed sheets changed as well (They probably noticed the bloodstains and some bedbugs) and there I saw 1 bedbug crawling by the side (As shown in the video attached). ** After our cruise, there is another batch of passengers and there is no time to conduct deep cleaning of the rooms. (I'd leave it to you to imagine what is going to happen) b. I asked for some cream to apply on the bites to stop the itch and inflammation - they said they do not have any cream - If I go to the medical center I have to pay for it (despite me sustaining the bites onboard) [to be continued] 3. Medical Center There was a SECOND incident of bedbugs in a separate room (of my uncle's), so I tried again on the following day and finally understanding the severity of the situation, they offered to bring me to the medical center on the ship's account. - Went there, sat for 30 minutes while the Italian doctors/medic were conversing in Italian even though it is a straightforward case: Saw the picture of the bug, inspect the bite, and prescribe me the cream - Amidst their conversation, my cousin and I figured from the English words they used "Complaint", "Ship's account", "Bedbugs", "report", and they finally gave me the cream and 2 of them talked amongst themselves, suggesting "Allergy" - From our inference, the waiting time was for them to determine how to write their report so as to absolve the blame from the ship, probably by claiming that I had allergies rather than getting bedbug bites. 4. Facilities / Activities Limited entertainment facilities: - Spa (That was an indoor pool with cold seawater) - Gym (Was decent) - Sauna (Too small) - Theatre (Which has almost no activities) - Outdoor pool (1 baby pool, 4 jacuzzis, 1 normal pool of only 10m) - Card Room (Looks decent but we did not use it) - Casino (Outdated and combined withthe kid's arcade, which is extremely inappropriate) - Kids' club (Acts as a childcare centre, which is actually not bad) - Disco (That I have no idea what it's for) - Basketball court (The only thing that is at the top deck) - DFS Repeated/boring activities: - Seminars (Often conducted under different names but it's the same activity) - Some dance classes - Italian lesson (1 hour on the 3rd day?) **The activities may not be bad, but there is limited engagement because the staff are simply not passionate enough and passengers can feel it. **No free drinking water, not even water dispensers, everything has to be paid for (Even those in the suites only get 1 bottle a day) 5. Service ***** After playing in the casino, I went to ask for some water. - The staff said I can only get bottled water - I asked if there was plain water - She said "Do you want bottled water or tap water?" - I asked, "Is the tap water drinkable?" (Knowing that ship's tap water is not potable) - "No" - If the tap water is not drinkable, why would she even offer that?! If it's others who did not know, she would have given it to them. - Hard to get smiles on the staff - Staff works extremely slow (It takes us around 40 mins to be served in the restaurants) [Most likely due to lack of enthusiasm and culture created from top-down] 5. Feedback form - Towards the end of the cruise, some of us had to attend the disembarking briefing, and they wanted us to fill up this feedback form - Instead of asking for our sincere feedback and ways in which they could improve upon, they EXPLICITLY stated that for Q1: How has your cruise experience been? [ We should fill in Excellent only] & Q16: Would you recommend Costa Victoria to your friends and family? [ We should fill in 'Yes, definitely!'] - That night, they made 2 announcements to submit our feedback form and EMPHASIZED to fill in the 2 questions as suggested - The following morning, at 0900 hrs and 0930 hrs, they made the same announcement re-emphasizing the need to fill in the 2 questions as such. **A good cruise would never have to worry about customers' feedback. The fact that they constantly reminded us to answer the questions in a certain way made a lot of us sick to the stomach. 6. Food / Miscellaneous I wish Gordon Ramsay was there -- it would have been 'Cruise Nightmares'. The food was so trashy that it was a slimming cruise for me. - In one of the photos, is the crabs where the gills are not even removed (One of the dirtiest parts of the crab) - Lobsters: For the first 3 days, we had the option to pay USD15 to purchase a lobster meal, but on the 3rd night, we were offered that option. It was not fresh to the extent that it tasted like mashed potato stuffed in lobster shells. - Steak: Felt stale and had a gross aftertaste, something I never had before - So-called fine dining experience: Is actually 'recycled' food from the buffet area. - Virtually nothing was beyond edible, even those that we had to pay for (E.g. USD8.50 pizzas that used frozen dried shrimps that had a stale taste) - However, the desserts are generally not bad. This whole experience has been so bad (and you can see the aftermath of the bites I suffered, not just limited to the back). We paid about 400+USD for 4D3N but there were so many other costs, such as COMPULSORY tips, paid water, paid food, paid activities. Until now, Royal Carribean still remains the best experience one can have (Having a dedicated crew that serves you during meal time, polite staff, fun activities and a myriad of onboard activities to do) So, please, I implore anyone out there who is considering a cruise trip to not scrimp on 200USD and just go for Royal Carribean, not Costa Cruise. Read Less
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 2.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 2.0 0.0
Family 2.0 0.0
Shore Excursion 2.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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