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16 Costa Victoria Cruise Reviews

Cruise was chosen primarily for the itinerary and because we had travelled with Costa before. Although not 5 star, Costa has generally offered good value but this time there were cutbacks apparent which changed all that. Firstly, it seems ... Read More
Cruise was chosen primarily for the itinerary and because we had travelled with Costa before. Although not 5 star, Costa has generally offered good value but this time there were cutbacks apparent which changed all that. Firstly, it seems that staffing has been reduced. For example, no poolside or buffet bar services offered - apart from the short period at breakfast, supplying coffee etc. Also, only one cabin visit from the steward per day which meant having to reuse wet towels for a morning shower. There seemed to be fewer staff around generally which might have been the reason for slower bar and restaurant service - and as a result this may explain the tepid or sometimes cold food being delivered to tables. The Cruise Consultant confirmed (sadly) that these changes were across all Costa ships, not just this one. There was a lot of pressure to buy the drinks packages, which we tend to do anyway but far fewer people seemed to be PAYG for drinks. With the reduced staffing it was much more difficult to get served and we began to wonder whether this was engineered to reduce the drinks bill for those having bought packages. Also, talking about the drinks package, we were on board for nearly 4 weeks and at dinner and lunch we were served only two different white wines and two red. It got rather monotonous after a while. Finding a table for a buffet lunch was a challenge to say the least. Queueing was the norm - at the buffet and bars, the information desk, to see the English host, the Costa Club rep, even the Cruise Sales rep. A friend, went back to book their next cruise but walked away because the rep allowed someone to queue jump. Additional quick points: No chance of getting into the gym - far too small At the quiz, shabbily presented - girl with a mike - and poor English. Embarkation - bit of a farce, but that's not unusual with Costa Disembarkation - they blamed Port Authorities for a long delay, but it was Costa that evicted us from cabins at 8am Informstion Desk - visited twice and twice given incorrect info Despite all the above comments, I do want to emphasise that overall, staff were trying their best, still smiling and obliging. They seemed to be hampered by trying to serve more people in less time. This seems to be more of a management issue - or dare I say, a profits issue. Overall, I do feel reviewers should rate cruises with some consideration of the price they have paid for the their cruise and I have done so. Previously, I have been more than happy with the more laid back approach to cruising proved by Costa, and found it to be good value. Now, I feel it's gone too far. Read Less
Sail Date March 2019
This was a 31 day repositioning cruise from Reunion to Venice and the main attraction was the itinerary around the Indian Ocean and the Eastern Med. The Victoria is an old ship and the decor, compared to MSC ships can best be described ... Read More
This was a 31 day repositioning cruise from Reunion to Venice and the main attraction was the itinerary around the Indian Ocean and the Eastern Med. The Victoria is an old ship and the decor, compared to MSC ships can best be described as ‘drab’. This was my first Costa Cruise so I had an open mind. The usual mix of five languages with French and Italians being predominant - very rude and very ignorant. The cabins were comfortable and the showers were always hot with plenty of pressure. Food was very good. Never a bad meal. I did not use the buffet after witnessing people handling food directly, replacing food from their plates having changed their mind (I assume) and generally coughing all over it. The standard of hygiene was a genuine concern - the Staff did nothing to enforce cleanliness and, as others have commented, hand gel containers were usually empty. Almost all passengers were affected to varying degrees with a severe cough and chest infection which the staff did nothing to prevent or restrict. Passengers that were clearly very ill and should have been confined to their cabins were allowed in the dining rooms - happily sharing their germs to all and sundry. Security was also very poor - the ‘Security Team’ inspired absolutely no confidence. Entertainment was generally good and the majority of the bar and restaurant staff worked very hard and always with a smile. My cabin steward was hopeless but he was probably the exception. Shore excursions were, basically, a rip off. Extremely poor value for money. Drinks prices in the bars were high - much higher than in a shore bar and with a 15% service charge. The daily service charge of 10 euros was mandatory. Pizza was available at an additional charge - on an Italian Ship! Because of the hygiene and security concerns I would never consider a Costa cruise again. Read Less
Sail Date March 2019
We selected this cruise because of the itinery and price. We wanted to try an asian cruise this time, and not that many options are available departing from Singapore. Royal Caribbean was much more expensive and had a less attractive ... Read More
We selected this cruise because of the itinery and price. We wanted to try an asian cruise this time, and not that many options are available departing from Singapore. Royal Caribbean was much more expensive and had a less attractive itinery. Costa Victoria is old. Built in 1996, and is by current standards a small ship. This would however not have to be only a disadvantage. A small ship can have its advantages. Unfortunatelly that was not the case with Costa Victoria. The decor of the ship is just uggly and would really need an upgrade. There's plenty of space on deck, but not enough deck chairs forcing people to simply place the towels on the fake "grass" floor, and the "solarium" in the forward of the ship needs at least a jacuzzi or something to relieve the main pool area. We we're upgraded from an inside to an outside cabin which was a very nice surprise! The outside cabins which comes with only a porthole window. The cabin is very small and the orange colors are not pleasant.No seating are is available so oyu have to sit in the bed to view TV. The bathroom is fine though. The dining options available are the absolute basics. It's either the buffet, or the main dining rooms. The buffet has 4 parallel lines, but only one is serving the grilled meat/fish why all people needs to queue in this line. For lunch the poolside of the buffet is serving burgers. unfortunatelly not tasty at all :(. No pizza or ice cream was available at all which suprised me on an italian ship. The MDR has two seatings, no flexible time dining. The gala dinner was rather good, but most other days the food was below standards. We shared dinner table with people from Scottland, Italy, Russia, Ukrain and Slovakia (we're from Sweden). Exiting, but not practial since not all could speak the same language. There was about 25 other Swedes onboard the ship and some british/americans which would have been much better for us to dine with for language reasons. The "theater" is more like a normal show room in 2 levels. 2 of the shows, one italian tenor and one acrobatic show was good, the other dance shows was boring. When we embarked costa took our passports and said they we're going to keep it for the entire cruise. I tried to understand why, but no one could answer me. They just said "this is how Costa always do", however, I have been with Costa 2 times before and they have not taken my passport. The day before disembarkation we had to queue to get them back. I then noticde the passports had been stamped by Thai and Cambodian customs. So maybe this was the reason for collecting them, but it would have felt better if this information was provided to us prior to embarkation. Btw, we was informormed just days before the cruise that a mandatory fee of $40 per person was going to be applied for Cambodian Visa (also applicable if not disembarking the ship). This shold have been made clear when booking the cruise, or better, including in the cruise price. Cruising is always a pleasurable way to travel, and even with the bare minimum of the cruise experience the Costa Victoria provides I find it worth the money paid. But for sure there shold be a significant difference in price, or much better itinery if I would choce costa again for my future cruises. Read Less
Sail Date February 2018
I love cruising through the years and have started young too.Since I have not been onboard any Costa vessels and having read many negative feedback, thought I will give Costa Victoria a try. Oh my, it sure confirmed that it will be my ... Read More
I love cruising through the years and have started young too.Since I have not been onboard any Costa vessels and having read many negative feedback, thought I will give Costa Victoria a try. Oh my, it sure confirmed that it will be my 1st and last cruise with Costa Victoria and will not attempt to try any other vessels within the same family. Isn't cruising supposedly to be filled with fun and laughter with happy crew members working onboard? You will see non at all and even if you do, it is only a handful and really tiny palm size. Service with no smile. You won't even know that there is a Cruise Director onboard who does not appear often enough nor engaging with passengers. Except to say Ciao Ciao..Crew were simply not engaging enough from all levels. Passengers were treated like some invisible beings. Those performances were able to put one to slumber. Older Ship and not very well maintained. Foul smell detected daily in the cabin's shower area.. No idea why. I tried spraying my personal prefume. Shore excursions were charged on the high side. Tenther boat used were old and disembarkment in Melaka was horrifying. Daily buffet counter not varied enough, almost the same daily. Dining area service staff not extremely friendly or alert.. Never have I gone through such a dull cruising experience. I have to agree totally with previous negative points given.. Read Less
Sail Date December 2016
The ship is old and only *** Embarcation in Shanghai: chaos, it took 3 hours from the scheduled time, only few persons got some water. Our cabin outside classic was small. Toilet facilities in public spaces: unsanitary For many ... Read More
The ship is old and only *** Embarcation in Shanghai: chaos, it took 3 hours from the scheduled time, only few persons got some water. Our cabin outside classic was small. Toilet facilities in public spaces: unsanitary For many situations that do not work. The information in loudspeakers deficient, special in critical situations as in the embarcation and when the comming tyfon is a reality. Entertainment in the theater was good, but in the pool area was not varied enough. The food was good at all restaurants. They did not give us enough time on the excursions. Disembarkation: it took 2 hours from the ship to the terminal in Singapore. Chaos in the disembarkation terminal. I lost my suitcase in that chaos, which I suspect approaching organized chrime, which Costa Cruise neglect. I do not want to spend more time to talk about the cruise. Only: never, never ever Costa Cruise Read Less
Sail Date October 2016
Cruise price was attractive, probably in collaboration with one of the larger travel agency in Hong Kong. However, the quality of the cruise was poor. Food: not much selection even the salad section, dressing unlike what you normally ... Read More
Cruise price was attractive, probably in collaboration with one of the larger travel agency in Hong Kong. However, the quality of the cruise was poor. Food: not much selection even the salad section, dressing unlike what you normally would have, very watery. Food quality is quite low. Pizza with not much topping or dressing. On first day of cruise, it was like a war zone, people have to line up a long time outside the restaurant. Cabin: small compared to other cruise lines. Services: Cabin - good, Restaurant: Very poor. Ship took more passengers than it can handle, thus, not enough tables for guests. Always have to wait a long time for table, waiter not helpful. Bus boy will not clean table and very rude. Too many bar people in the restaurant to try to sell drinks (with not much success) while there is not enough waiters and bus boy. Entertainment: OK (cater to Hong Kong Chinese with Sky Band singing Chinese songs) Embarkation: wait time and processing not as efficient as other cruise lines. Pier change at one port leading to use of shuttle,so excursion time cut down and more expensive transportation costs for guests. Public Rooms/Bar Area: Too small to handle large crowds. Excursions: You can do the same at much less especially if you can find people to carpool with. Read Less
Sail Date March 2016
Pros about Costa Victoria: 1) It has very nice noodle soup every night from 10pm - 2am as well as pool deck on sea days afternoon. 2) welcome drinks on the day of boarding and after returning ship from Penang. 3) Very nice live ... Read More
Pros about Costa Victoria: 1) It has very nice noodle soup every night from 10pm - 2am as well as pool deck on sea days afternoon. 2) welcome drinks on the day of boarding and after returning ship from Penang. 3) Very nice live cooking of kaya toast and sunny up at buffet place breakfast 4) Excellent dance and singing shows for 2 nights 5) Indoor pool comes with in pool chairs which is really comfortable and the lockers are user friendly 6) Nicer pasta compared to Royal Caribbean 7) Late boarding time from 5pm onwards and late leaving of ship after 2pm meaning I can apply a day less annual leave. Also I prefer departure port at Harbour front compared to Marina Bay cruise terminal 8) It has 5 course meals instead of 3 course in Royal Caribbean. Course includes - appetizer, soup, salad, main course and dessert Cons about Costa Victoria: 1) Cabin fridge is locked at all times 2) TV was out of connection most of the time (not much of issue since I don't watch it) 3) Except for breakfast, the rest of room service is chargeable 4) Pool is closed from 10pm - 7am. Even after dinner time when sky is dark, the pool deck remains too dark for people interested in night dip 5) Limited choice of food at buffet place and quality not as good as Royal Caribbean's 6) Coffee and juice dispensers occasionally out of operation in buffet place 7) No coffee offered in main dining room which consists only 1 deck 8) No garnishes in soup in main dining room 9) buffet place chairs are of cheapo plastic chairs unlike the bamboo resort like chairs in Royal Caribbean 10) On the last day of cruise for disembarkment, the staffs would get you out of the rooms before 10am even though ship only reaches destination at 2pm. It is both annoying and embarrassing when you have to leave the room and not knowing where to rest with luggages around you instead of enjoying the cruise to the fullest. Seriously, do the crews really need so many hours to clean from 10am to 5pm before the next passengers board the ship? 11) Library cabinets are locked all the time 12) The crews use our existing cabin towels to make towel animals causing inconvenience to cabin occupants to use remaining towels for showering, etc. 13) The indoor pool is frequently closed for maintenance during its operating hours 14) The meat dishes such as steaks are poorly prepared and hard to bite. In conclusion, it is a nice first try on Costa Victoria but I will not be trying it Read Less
Sail Date December 2015
Just returned from cruising with costa,what a disappointment. Embarkation took about 2 hours,so slow. Got on board,went to cabin which is very small,the toilet smelt of urine as soon as we walked in. Went for something to eat,food not ... Read More
Just returned from cruising with costa,what a disappointment. Embarkation took about 2 hours,so slow. Got on board,went to cabin which is very small,the toilet smelt of urine as soon as we walked in. Went for something to eat,food not hot,no hot water left for tea,tables dirty,staff miserable and most unable to speak English..ship left 2 hours late from Singapore,no explanation for it either. In fact every port we visited the costa victoria left late. I was looking forward to seeing Bali but we were 4 hours late arriving and it was dark when we got there. The excursions that were offered to us we're mainly heritage tours, no beach tours,no snorkelling or diving tours,tours offered by locals were much better including zoos,turtle farms,paragliding etc. I would not recommend costa cruises. I think charging 11 dollars a day per person for service charges is disgusting and it is not optional,which is probably why most of the staff were miserable gits as they know passengers are being charged daily whatever. The only staff member we would have paid a service charge to would have been our cabin steward. Costa victoria need more staff and better management skills. Also had to pay for laundry charges,other cruises we have been on have laundrettes. Wifi charges horrendous. Disembarkation not to bad but it was a relief to get off. If you want a lovely cruise with great and polite staff go with princess cruises you won't regret it. Read Less
Sail Date December 2013
This is a disorganized cruise. We have to wait more than 3hrs to check in even we arrive around 4pm, we don't get to board ship after 7:15pm, we requested 2 single beds, met cabin attendant, she promise to seperate our bed but when we ... Read More
This is a disorganized cruise. We have to wait more than 3hrs to check in even we arrive around 4pm, we don't get to board ship after 7:15pm, we requested 2 single beds, met cabin attendant, she promise to seperate our bed but when we comeback after 10:15pm nothing is done we have to find her again & wait for her 15minutes to get bed ready so we can unpack. I never see the water/coffee , dining table in buffet area is so dirty like this Costa Victoria. The foods on this ship are low quality served mostly plain noodle with a little carrots,onions & cabbage every breakfast, lunch & dinner in dinningroom & buffet. Chicken & fish with bone in  Dinning room meat is sliced paper thin & tough. the formal night they serve baby lobster with smushy taste (spoil taste)after my friends, me & 4 others peoples on same table ate we all have diarhea next day when we talk. Service are very bad, waiters,many are unprofessional, not even know to take order ( don't ask or serve ladies first)or talk with passenger.They are rude with passenger. We are obligated to paid tips to them $11per day, they know they get the money anyway so they don't have to give proper service????? I have been to 37 cruises with may lines:Carnival, Celebrity, Holland, MSC, Norwegian,Princess all are good or great except Costa Victoria is the worst cruise I have been it ruin my vacation time. I actually doing a back to back cruise 17 days with Celebrity Millennium was happy with this Celebrity in everything & opposite me ,my friend & other passengers we met & talk we all said never go with Costa again even their price reduce we will not waste our value vacation time. What a bad experience we had. I hope this review will be helpful ....Rate ** Cabin is very small so does bath &bad smell, cabin steward lucky if she clean cabin once a day, may be pick up dirty towel only...not even pick up trah in trashcan Kok samui is a nice port to visit you can buy an excursion with a taxi for 4 persons for 80 us for a tour for 5hrs driver will take you around the surround area approximate 100 to 125 miles  Kuantan Malaysia is a very small port in a no where place ship provide free shuttle to a mall about 45 minutes drive. poor place not much to do & see not worth to go Read Less
Sail Date December 2013
Well, what a disappointment. Whilst we understood that Costa is by no means a premium cruise line, we did not expect SUCH a poor level of service and facilities. Apparently the ship just underwent a multi-million Dollar refurbishment, ... Read More
Well, what a disappointment. Whilst we understood that Costa is by no means a premium cruise line, we did not expect SUCH a poor level of service and facilities. Apparently the ship just underwent a multi-million Dollar refurbishment, but where this money was spent is a mystery. Definitely not in the public areas, I would guess. With the exception of putting up Chinese signage all over the ship. Chinese writing is incidentally the FIRST. Even before Italian, English and others. Goes to show what the target market really is. But from the beginning. Embarkation: Embarkation in Singapore was a pain. Officially embarkation was scheduled to begin a 16.00, so we arrived a few minutes before that time. ....And waited nearly two and a half hours in line #1, where our booking documents were checked (3 agent only!) and we were handed a slip of paper with some cabin details. On to line #2, from which everyone was supposed to have a souvenir photo taken (the one with the ships steering wheel...). We skipped that line by ducking under the barriers. On to line #3 for Singapore passport control. That was handled very quickly by nearly a dozen officers. On to the ship proper and line #4. Now our photo for the cruise card was taken, passports were confiscated and we were handed our cruise cards and sent our merry way to find our cabin. Incidentally, on Costa Victoria you do now get ONE card which is both your room key and charge card (as in most other cruise lines). We had pre-purchased the unlimited drinks package, and that was marked on the back of the cards. The cabin: We managed to find our cabin without too much trouble on deck 9. We had a balcony cabin, of which there are not too many on this ship. 25% perhaps. I noticed what seemed to be an extraordinary number of inside cabins. Our cabin was quite small. Not TINY, but very small. The bed was reasonably comfortable. There was a tint table - about the size of a pizza-box and a chair. Both were virtually unusable, because of the tight space. It was impossible to actually sit on the chair, because both chair and table were wedged in a corner between bed and wall. It would have been far better not to have these things in the cabin. On the up-side, there was plenty of storage space in the wardrobe and various shelves and drawers, as well as space for the suitcases under the bed. There were two chairs and a small table on the small-ish balcony. The bathroom is really tiny and one of these one-piece plastic moulded numbers, like in a cheap French motel. There were absolutely minimal amenities. One bar of soap (not replenished for the entire cruise) and a wall mounted shower gel dispenser. The towels were thin, but replaced twice a day. Face cloth were supplied quite randomly, only once in a while. There were 2 blue pool / beach towels on the bed with a stern note that $20 would be charged if the towels were not returned. Used towels should be left on the bathroom floor and they would be replaced. We did not get fresh pool towels on the second day, but somehow we ended up with 14 blue towels on the last day. I was tempted to sell them for $10..... The mini bar was locked and we had to chase a room attendant to open it so my wife could store her medications. This was the one and only time we saw our room attendant. Ice was never supplied, despite requesting it. There is however a small kettle in the room as well as few tea bags (which are randomly restocked)... The TV in the room is fixed in an awkward angle and shows a bizzare selection of programs. Nothing much in English. One movie repeated over and over again, random news channels such as the English version of France 24 News. Did not notice CNN or BBC. Most of the time the reception was snowy with poor sound. We managed to hook up the laptop to the TV and watch our own movies.... The food: Oh my God. What a disaster. (and I would like to use a much stronger tern to describe it...) The food ranged from truly diabolical (for example a "duck soup" at the first night dinner that was literally hot water with an oil film and a few duck bones in it, or an appetizer of a cookie-cutter cut out canned ham-like substance with a "grilled" ring of tinned pineapple and a glace' cherry on top for CHRISTMAS DAY lunch) to adequate. Most pasta dishes were not too bad. Something you would get at a Sizzler's pasta bar. This was the food in the dining rooms. The poor waiters did their best to talk the stuff up, but they kept apologizing for the quality and variety.... The buffets for breakfast and lunch were pathetic. Low cost, low quality slop. Third rate products and ingredients. Hot food was barely warm. Cutlery was mismatched and we noticed at least 4 different styles. Low quality melamine plates and bowls, something I would imagine they use in Kindergartens. The layout of the buffets was completely idiotic. Basically 2 long lines of food counters, like in a cheap department store canteen, where guests had to shuffle along in food lines like in a prison mess hall. A few randomly placed food cart like stations (breakfast omelettes / lunchtime pasta etc) completed the sorry scenario. There was another food counter on another deck where they served pizza wedges (not TOO bad, but definitely not "American style" pizza) and a Burger / Hot Dog counter that was open for a few hours over lunch). Room Service food seems to attract an extra charge for everything. Not that there is room to eat in the cabin anyway. That sort of food would perhaps be acceptable at a school camp or Quantanamo Bay (however in case of the latter, Amnesty International would raise a complaint). Western guest are upset, because the food is just nasty. Asian guest are upset because the food is a mish-mash of various cuisines and just not fresh enough. On the up side, this was the first cruise where we actually LOST a few kg!!! The Service: As mentioned, the waiters in the dining room did a sterling job, given the difficult circumstances. The bar tenders was mostly very good as well. The waiters in the lounges and bars were OK. The service staff in the buffet and deck areas were less than adequate and lacked in training and basic understanding of Western service concepts. They seemed to be mainly Chinese and had a very limited understanding of English. They smiled a lot, but that was about it. Beverages: We pre-purchased a beverage package and that was a wise move. It was less than $20 p.p. a day and included pretty much every cocktail on the menu, a good range of spirits, pretty decent wines and also hot beverages. A stiff drink or two before dinner (breakfast even) significantly lessened the pain of Costa’s food. Entertainment: We only managed to catch 1 ½ shows in the theatre. They were, let’s say, “cute”. Sort of rural high school drama department production quality. The entertainment in the lounges and bars was, well, poor. There are many very high end pianos all over the ship, but they are not played. The “artists” (notice the hyphenation) are using electronic backing music and have up to 3 laptops open whilst they perform. Just plain weird. Especially some guy that is standing there, stiff like a night club bouncer, cupping his hands in front of his private parts as if expecting David Beckham taking a penalty shot against him. He is singing completely emotionless (but out of tune), reading the lyrics off his laptop. His girlfriend is standing next to him, with a bored expression, shaking some egg thingy to form the rhythm section. Seriously, the tambourine group of the Salvation Army are livelier, better musicians (and sexier as well). Poolside entertainment consists of short and silly games. A few dance games and such. Mercifully few and far between. Public announcements are less than you would expect. Good. Décor and public areas are dated, dated, dated. Something you would remember from the days of TV shows like “Heart to Heart” or “Kojak”. It may have been “glam” in a bygone area, but nowadays it is just sad. Bars and lounges are almost without exception windowless and uncomfortable with tatty and worn furniture. Ports and excursions: Well, we left Singapore hours late and the delay crept along the entire cruise. First stop was in Java, Indonesia at some sad port called Semarang. An industrial harbour with chemical stench in the air and complete waste of time, with the only real sightseeing option at far-away temple site of Borobodur. Borobodur is actually very beautiful, but one is basically forced to book the pricy ships excursions to get there and back. Our bus convoy had an escort of 5 or 6 police cars with flashing lights and sirens to get there and back thru diabolical traffic. – and we still got back nearly 2 hour after the “all on board” time. Second stop, Benoa in Bali. Just to show how Costa operates; the map display on the cabin TV showed the port as “Balboa” (as in Rocky Balboa). Late again, we arrive hours after the scheduled time. Costa had the verve to actually sell sightseeing tours to far away and beautiful Ubud. With under 2 hours of day light left, the beauty of Bali lay in the dark (and hidden in pouring rain on top of it). Why bother AT ALL with a stop in Bali for a few hours of usable time? Last stop was the island of Lombok (late arrival as well). Tender from the ship to the port worked well and Lombok is quite nice but it was another overcast and partly rainy day. Passenger comments were basically that it would have been better to ditch Lombok and rather spend a full day in Bali to enjoy the island. Miscellaneous: There were two “formal nights”, where tables in the restaurants were decorated a bit nicer. A handful of passenger made an effort to dress up, but some cabins may not have mirrors, judging the getups some people showed up on a nightly basis. There must have been a real problem with people throwing stuff in the toilets. Announcements were made time and time again and numerous notes were left in cabins not to throw x-y-z in the toilets. Still, there were apparently many blocked and overflowing WCs in cabins and also public areas. Costa Victoria is NOT an Italian ship. There is zero Italian (or even European) feel to it. This old pot is geared fully to the low end Chinese-Asian market. It is run down, tired, low quality and has all the charm of a Hong Kong food court. Cost does not do themselves any favours painting their name on the side of this ship. We only booked this trip because the departure dates suited our needs and we managed to find a special price deal. Despite the comparatively low fare, the cruise was not value for money. Never again with this cruise line.   Read Less
Sail Date December 2013
We have sailed on Costa before and promised that we would not do so again, but the dates and the length of the cruise and the ports to be visited made us get excited again, and it was a different ship this time, so we thought, why not? ... Read More
We have sailed on Costa before and promised that we would not do so again, but the dates and the length of the cruise and the ports to be visited made us get excited again, and it was a different ship this time, so we thought, why not? Great views from the balcony, but on the wrong side of the ship, we were always on the water side never got to watch the port from ours. Very small room, don't let the photos on the web pages fool you, just enough room to walk between the wall and the bed. the balcony itself is only 1m x 2m with 2 chairs and a very low table, the door is extremely heavy as you would expect, however, my wife struggled to open it most times. The bathroom is exactly the same size as every other stateroom, so no extra space, and for a person who is 6ft tall and weighs 220 pounds that does not leave a lot of room for anything! let alone getting in the shower. Sadly, the airconditioning unit in the hallway burst a pipe and flooded our cabin and six others around it, we were disappointed with Costa's compensation offer ( a bottle of wine and a bowl of fruit ) to put up with an industrial dryer in our room for the next 3 days of the cruise and one outside the door for 4 days, not to mention the smell of wet carpet for 4 days. Bad, Bad, Bad! The ports that we visited were Semarang, Benoa, Lombok, Singapore, Penang, Langkawi, Phuket (Patong) and back to Singapore. I would pass on Semarang, Lombok and possibly Benoa, but the other stops where terrific. The Costa entertainment crew, they call them the "Animation Team" now, were a bit of a let down compared to the entertainment team on the Costa Romantica that took us to similar ports just 2 years before. Being the Christmas and New Year cruise the staff had made pretty red bows to go on all of the cabin doors and there were a few tinsel pieces around the place, the atrium had a lovely decorated Christmas tree but that was about all. For NYE the crew let go of a net full of balloons on the strike of midnight, but because of the layout of the ship, there was not really many people in the area to enjoy this. I think that the deck layout on the Victoria made for a difficult time for them, there is not just one spot to be entertained in but many small areas, but we made our own fun. the good thing is that Costa has stopped people smoking anywhere on the ship that is inside, you have to go to the outdoor areas. Given that we have now had two cruises through Indonesia, Thailand and Malaysia, I think maybe the next one will be to the Phillipines, Cambodia, Vietnam and Japan etc. Just next time won't be a Costa cruise. Read Less
Sail Date December 2013
My wife and I were looking forward to some decent Italian cuisine when we booked a mini-suite on Costa Victoria.. Cabin - A good sized 310sg ft of space with a very comfortable queen sized bed and a wardrobe area with 2 bunks. A bottle of ... Read More
My wife and I were looking forward to some decent Italian cuisine when we booked a mini-suite on Costa Victoria.. Cabin - A good sized 310sg ft of space with a very comfortable queen sized bed and a wardrobe area with 2 bunks. A bottle of chilled Prosecco and daily fresh fruits were very welcoming. Butler and Steward were excellent in their services. Breakfasts served in the room were a delight. Toilet - Full range of toiletries and bath salts for the Jacuzzi. Problem arises when you shower - water fills the trough between bath tub and wall. To solve the problem, they conveniently blocked both ends with pieces of plastic - and the water overflows onto the floor and finds its way into the bedroom !! Incredible. Dining - The Pizzeria's offering of a selection of pizzas was acceptable. The other dining options were nasty in comparison. On the first Gala dinner, the soup tasted like bilge water. (Yes. I actually know the taste). The other items on the menu were not much better. We skipped all the lunches, preferring to have a full breakfast instead and not disappoint ourselves with the lunch offering. The second Gala dinner promised Grilled Boston Lobster - and so it was. Lobster was virtually disintegrating and not deveined. To top it off, both claws were missing! The 'special' dessert - bomb Alaska - was a joke. Never have we been so disappointed with the cuisine on board ship. Entertainment: Showtime featured a Michael Jackson impersonator - and he was good! Performances by the ship's dancers; singers; magicians etc.. were comparable to other cruises. Casino - Bets start from US$25 for blackjack and Baccarat. Minimum bet for Roulette is $5. Tables were mostly empty except for the 1Cent jackpots. Tours - Borobudur - Tour was escort by 2 or more police cars which helped clear the way for the buses. Police cars even went head on against traffic to force the oncoming traffic to halt and make way for us. Convenient for us but inconveniences the folks going about their daily business. Is this promoting tourism or is it a blatant display of force. Anyway, even with their 'assistance' we were 2 hours late in returning to the ship. Banish the idea of ever taking a private tour to Borobudur - you'll never make it back on time. Bali - ship was supposed to dock at 2pm at Padang Bai where there's a good beach and local entertainment. This was delayed to 4pm and subsequently arrived at 6pm at Benoa Port - far away from the excitement that is Bali. Lombok - A private tour is far cheaper and offers more time/places than the ship's organised tour. We had the good fortune to travel with Agung in his new Toyota MPV. To book his services, email him at agung040372@yahoo.com Read Less
Sail Date November 2013
Having just rturned from a 17 night cruise on board Costa Victoria, embarking in Singapore, calling at Laem Chabang/ Ho Chi Minh/ Danang/ Halong Bay/ Sanya / Hong Kong and disemarking at Shanghai. We chose this cruise for the interesting ... Read More
Having just rturned from a 17 night cruise on board Costa Victoria, embarking in Singapore, calling at Laem Chabang/ Ho Chi Minh/ Danang/ Halong Bay/ Sanya / Hong Kong and disemarking at Shanghai. We chose this cruise for the interesting itinerary. Embarkation in Singapore was a little messy - the journey from the airport to the terminal was approximately 30 minutes so quite a way and checking in was tedious not organised and few seats for elderly people to sit on! Cabin was ok if a little tired - it was obviously a disabled cabin had 2 bathrooms, can't think why we were in it as we had booked 12 months previously ie not last minute? Costa Victoria is quite an old ship but obvious that some refurbishment had taken place. I also realise that as an Italian ship Italian is the first language but throughout the voyage there were too few announcements in English ie i feel we missed out on somethings Food was poor, menu selection in the Buffet and Fantasia dining room wasn't very good and sauces for food didn't seem to exist Some staff on board seemed to be quite down and some of the reception staff were quite rude but i have got to say our cabin steward was great and our table waiter (table 39) at dinner was also great Entertainment on board was ok the staff worked hard and the guest entertainers were good too Shore excursions were ok but every time we docked we seemed to be a long way from the centre of things One very big negative was that we missed Shanghai!!!!!!!!!! due to Costa, nowhere did it state clearly that when we docked in Shanghai even if we were not going ashore that day we still had to get off the boat and go through customs. Our intention was to go ashore the next day for all day but reception took our passports off us and didn't return them until 8pm that night, so thanks Costa for a wasted day! Disembarkation was good and easy but yet again the port was miles from anywhere - 70 minutes to centre of Shanghai and 90 minutes to Pudong Airport. Overall the cruise was ok but i will not be cruising with Costa again as i feel the nice touches were lacking! Word of warning Costa Victoria is now sailing out of Shanghai for the foreseeable future and i would imagine is very much geared u for the Chinese market! Read Less
Sail Date May 2012
I was not impressed by Costa Cruise Lines. We sailed on the Victoria Nov. 19, 2011. They do not communicate well (with Americans)seemingly by choice. The cruise got off to a bad start in Venice (where we were to board). The port fogged in ... Read More
I was not impressed by Costa Cruise Lines. We sailed on the Victoria Nov. 19, 2011. They do not communicate well (with Americans)seemingly by choice. The cruise got off to a bad start in Venice (where we were to board). The port fogged in and the ship had to divert to another port 2 hours away. We had to sit in the ships terminal building for about 5 hours. They loaded the passengers onto tour buses and did not tell anyone where we were going. I will never "assume" the other knows important info(such as this)again. We rode in silence for 2 hours in the dark foggy night to be dumped off in the town Trieste and take a 10 min walk to the ship. We then had to wait another several hours for the ship to disembark, be cleaned, etc. We finally got to line up and board. What line? it was a mad house with everyone pushing and shoving. NO security and the cruise employees did not care or seem to notice. Anyone could have boarded the ship. Very lax in security. On board, there was no rhyme or reason to order. The English speaking guests went into a public area to get "numbers" to get off the ship in a port and push and shove once more. I think the cruise staff must have been tired ? Not very organized. We then sailed and were behind to our next port in Croatia and only got few hours there in the dark. It was very pretty place however I was disappointed we could not ride the cable car there The port of Naples....that is a nightmare. Dirty, congested and pickpocket city! We got a cab and went out of town to see the Pompeii ruins. We hurried along as there is not much time in the ports. We boarded when we were supposed to and sat on our balcony and watched as others boarded late - we could have stayed another hour. I do not think Europeans know what "rules" mean. The food on ship was much like hospital food. And the guests did not dress properly to dine in the dining room. So much for the clothes I packed. The food was better on the back of the ship in the outside area. They only served water - no ice tea. Drinks (both Cola and alcohol were expensive). Our waitstaff was good and our stateroom steward was great and kept our room very tidy. The bad grades would be for the management staff level. They seemed to ignore the passengers and very haughty attitudes. The shows in the lounge were worst I have ever seen and costumes were ugly. I was embarrassed for them (dancers/singers). Only went to that once. I do recommend a cruise - just not on Costa. I will not go on another Costa cruise. But again, I got what I paid for. Read Less
Sail Date November 2011
I booked the cruise on Costa because I wanted a European experience for the cruise. I felt that a European cruise line would give me that. Thia was not correct. It didn't seem any different from other cruise lines. Here are my ... Read More
I booked the cruise on Costa because I wanted a European experience for the cruise. I felt that a European cruise line would give me that. Thia was not correct. It didn't seem any different from other cruise lines. Here are my thoughts. 1--The ship Costa Victoria is a very nice ship--updated a few years ago. I would not say it was as good as their literature says, but it was nice. The cabin--we had a veranda cabin--was small. The ship had converted many cabins to verandas and they cut off some of the room. There was no sitting area as other ships have. There was a strong urine smell in the bathroom. This was corrected by the 3rd day thanks to a great cabin attendant. Other than that all was well. 2--The FOOD was not as good as other cruise lines. For an Italian line, there was not that much Italian fare offered. I would rate the food about a 2 on a scale of 5. The main dining area was nice, but the service was just ok. The cafeteria style dining areas did not have enough seating in the peak times and the food was average. The only free beverage was coffee and water. Other cruises I have been on had at least lemonade or a fruit punch free--not on Costa. We ate breakfast in the main dining room because of the above facts and by the end of the cruise it seemed that a majority of the other cruisers did too because the food and space was better. The same is true of lunch. A major disappointment was that there was NO food available after 3PM. All food concessions close until 7PM dinner. Pizza restaurant was closed all day until 7PM. The food experience is one of the reasons people cruise. This is not very acceptable to me! 3--SERVICE--Average--nothing exceptional--tips or service charges are added whether or not you want to so there is no incentive for the servers to be extra good. However, I will praise our cabin attendant. 4--EXCURSIONS were good--no real complaints except for the costs which seemed high. 5--COMPUTER ROOM was poor. They have the slowest server. In fact, I could not get to the places I wanted many times. At .50 Euros a minute, it cost $2-3 Euros just to get connected. 6--Announcements--Could not hear very well and by the time they got to English, I stopped caring. 7--I found the European guests on the cruise very rude. They were always pushing and shoving in lines for the excursions and waiting for the main dining room to open. The entertainment was so-so and the theater was too small to accommodate all the guests. I would not take a Costa cruise again or recommend it to others. On a scale of 5, I would give Costa a 2. Read Less
Sail Date September 2009
Though I am not a passionate cruiser, I had looked forward to this cruise as a convenient and relaxing way to explore the Greek Islands. Indeed, the ports were very interesting, so it was a shame that we were hardly able to enjoy ... Read More
Though I am not a passionate cruiser, I had looked forward to this cruise as a convenient and relaxing way to explore the Greek Islands. Indeed, the ports were very interesting, so it was a shame that we were hardly able to enjoy them. The already short stops were further shortened by Costa's inept handling of the ship-to-shore procedures.  We chose not to participate in most of the cruise-sponsored excursions since most of the towns appeared to be easily accessible to the ports. While we expected that those who chose to participate in a ship-sponsored excursion would get to leave the boat first, we did not expect to have to wait up to two hours (AFTER the stated disembarkation time for those not taking excursions) each day to leave the ship. Even after arriving early to receive a number, we still waited almost an hour for the boats to take us from the ship to shore. We waited even longer on the days we needed a bus. (These buses into town were recommended by Costa to help us "make the most of our time" (for an extra fee). Though we were tempted to find ground transportation on our own, it was not clear whether this was even possible at several of the ports and we did not wish to waste our time finding out. (We did take the Metro from Piraeus into Athens, which worked very well.) In short, we only had a few hours each day to enjoy our destination.  Had it been explained in the literature that Costa-sponsored excursions were strongly recommended, due to the the short duration of our stay, we would have felt much differently. The suggestion that Costa transportation would help us make better use of our time was misleading.  When we appealed to the English-speaking cruise director about how to avoid the long wait, we received no guidance and were reminded (somewhat indignantly) that Costa had successfully transported 2,000 people off of the boat the day before. Apparently timeliness is not part of their definition of successful.  The ship itself was far from impressive, comparable to an outdated 3-star hotel. The rooms were satisfactory in size and comfort but the furniture, decor, and facilities were tired. Food was decent, with the exception of the buffet, which was a mundane spread that did not change all week. The dining rooms were quite noisy and often warm. Service was acceptable by European standards. Americans will be disappointed.  I went on this cruise with no expectation other than to sample a bit of Greece and Croatia. The transportation procedures were so disorganized that we barely had time to do even this. Further, the environment onboard was not pleasant and was compromised by frustrating encounters with staff, hours of waiting, and outmoded accommodations.  Read Less
Sail Date May 2009
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 3.4
Dining 3.0 3.0
Entertainment 2.0 3.1
Public Rooms 3.0 3.3
Fitness Recreation 2.0 3.0
Family 2.0 3.0
Shore Excursion 2.0 3.1
Enrichment 1.0 2.7
Service 4.0 3.2
Value For Money 4.0 3.1
Rates 3.0 3.8

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