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3 Helpful Votes
Sail Date: February 2019
We booked this cruise mainly due to the itinerary and this was our first taste of a Costa cruise. I did not have high expectations of Costa after reading the reviews here and so was not disappointed!!. Our cruise was in February 2019 ... Read More
We booked this cruise mainly due to the itinerary and this was our first taste of a Costa cruise. I did not have high expectations of Costa after reading the reviews here and so was not disappointed!!. Our cruise was in February 2019 visiting Mauritius, Seychelles, Madagascar and Reunion. . My review is about the ship and not the ports visited. What is the first thing you associate Italy with and would presume an Italian ship would deliver??.....Pizza and Ice Cream!!!. What a let-down… Ice cream available at a cost from a small freezer cabinet at the back of the buffet on the rear deck in the style of a Cornetto. Pizza only available from one of the specialist outlet at €8.50. What a lost opportunity for them to incorporate an ice cream bar like other cruise lines and serve some of the amazing Gelatos you find in mainland Italy. Also, instead of serving beef burgers and chips (everyday) at the pool bar, this area could have served slices of pizzas, at, I’m sure, a lower cost than burgers. Arrival: This was one of the quickest embarkation we have experienced(Mauritius). N.B. Debit cards cannot be assigned to your account, only credit cards. Also, if you usually pay your account at the end of the cruise by cash, this money must be deposited within 48 hours of boarding. Drinks packages: These are a nightmare to work out…I believe there are about 30 different types. Here are a few: 24 Cappuccinos €75, 24 Expresso €44, 12 x 1ltr water €36, Brindiamo (beers, juice, coffee, wine by glass, shorts) €28 per day per person. Piu Gusto (as Brindiamo but includes some cocktails) €33 per day per person. Intenditore (total freedom for any drink up to €9 each) €46 per person per day. Coffee and water packages can be taken by one person per cabin but beware drinks packages must be taken by all persons in same cabin over 18 years old. We drink very little, and so only went for the water package and purchased drinks as and when we wanted them. We found the prices were not as high as some cruise lines i.e. €5.50 for glass wine, €3.45 for Coca Cola, €5 for a draught beer. Prices mentioned here includes the 15% surcharge. Minibar drinks not included in the drinks packages. N.B. No water or coffee is served with lunch or dinner in the MDR. Coffee, tea and water by the glass is available free in the buffet areas from approx. 6.30am to 9pm. Food: (Lack of hand sanitizer used by many passengers and no staff enforcing this) Buffet: Oh, what a let down. Same old, same old….. The buffet deck has 4 different food areas, but the choice changed very little day to day. No hot plates, so by the time you got to your table, the luke-warm food was now cold! The tea urn supplied during the evening in the buffet is very poor. I think they show the teabag to it as it was so weak. MDR: Breakfast and lunch is open seating with Dinner being served at 2 different times, depending on which dining room you are allocated. The 2 sittings are 6.30pm and 6.45pm and then 9pm and 9.15pm. Breakfast in the MDR was part self service and a few set items on the menu…again this was a fixed menu for the whole cruise. Beware some items are pre prepared and kept refrigerated, so arrive cold and solid. Coffee and tea available, but had to ask for a teapot otherwise it’s just a small cup, which takes ages to get a refill. Lunch: again very little choice and at best luke-warm food served. Dinner: A very basic 3 star affair and they know how to put you off eating too much!!...on entry to the dining room they display each of the meals on a plate in a cabinet, talk about a turn off. Any drinks, water etc is not free at the table, unless you have purchased a drinks package. I think this is the first cruise we have ever been on where water is not served free of charge with a meal ( I can get it free in the buffet, but not the MDR!). Formal nights/Gala nights were no different to any other night. We also saw people arriving in t.shirts etc to sit in the dining room. When I challenged the waiters to this ,they just shrugged their shoulders and said they couldn’t do anything about it…memo to myself: if I go on a Costa cruise again I will only pack casual clothes. Speciality dinner in Club Victoria…DON’T DON’T DON’T!!!! For a special offer of only €14 per person (this price is only if the lead person of the cabin books, otherwise the cost is €28pp) you can have a ‘gourmet dinner in an elegant environment’. We tried the restaurant one evening. The seating and décor is very well laid out but the food was nothing special. We took the menu with us to compare it to the MDR……guess what. IDENTICAL!!!! Word for word the menus read the same, even the wine they suggested with the meal. So for an extra €28, We ate the same food as if we had eaten in the MDR!!. By the way anyone who would prefer to eat in Club Victoria for the whole cruise, it will set you back €330 pp. Cabin: We booked an inside cabin. Our first cabin was 80527. It was the average size for a cruise ship. It had a hanging wardrobe with a few huge hangers locked onto the rail..grrrr, why oh why do they have to do that. Also it means there is very little room to hang more than about 12 items. There were also 4 drawers, 3 shelves, safe, fridge etc. Bathroom was a corner layout. Soap was in a dispenser in the shower and a small bar of soap on the side of the sink. No other toiletries were supplied. That evening we went to bed and then realised there was massive banging going on as much as 27 times in 15 minutes. By 2.30am my husband got dressed and went to reception, to be told it was ‘normal and just the waves outside’........it was flat calm outside!!!. With barely any sleep, in the morning, we asked our cabin steward to come in and listen..he agreed something was wrong. Complained again to reception and they sent an engineer. Again he agreed and even said he could hear it in his cabin. Anyway after a few more calls and meetings, they moved us to another inside cabin 90534…oh bliss, no noise. There is no turn down service in the evening and no chocolate on the pillow! There are no launderettes on board any Costa ship. In addition there was no washing line in the bathroom. To have a shirt laundered by staff was approx. €2.50. Shops on board: There was not much choice unless you like watches!. 3 watch shops, 1 handbag shop, 1 clothing shop and a general store. Toiletries were very limited in the general store. There was the usual sea day sales bonanzas going on. The best was the ‘scrum’ at these events, which seemed much livelier due to mainly European passengers!. Sunbeds etc: Usual complaints regarding sun beds being commandeered by passengers with towels left on them, unattended for hours on end. Again staff did not do anything about it. We had some passengers pulling sun beds across gangways and again staff just walked around them. Maybe staff don’t do anything as they are forcing you to buy time in the quiet area..€10-14 pp per day!! Tours/port transfers: Tours costs as usual were much higher than if you did them on your own. I only did one tour, on my own, by the ship (2nd day in Reunion). We did visit all places mentioned but due to the traffic congestion, time was cut from the stops, so we still arrived back at the same time. For all independent travellers there is no information or maps given out. Any port transfers to town were charged approx. €7. Generally…the staff are very friendly and helpful. We felt the staff were much happier than on other cruise lines we have cruised with. I wonder if this is due to the automatic tipping system that cannot be cancelled. On Costa it is called Hotel Service Charge at €10 pp p.n.. Finally, would I cruise Costa again??..never say never, but the itinerary and price would have to reflect another Costa cruise! Read Less
8 Helpful Votes
Sail Date: April 2018
The reason I decided to write this review is to warn those people who privilege the rest and sleep at night to dancing and partying (I am not judging here, cruises are the right place for such things, just claiming my share of pleasure-the ... Read More
The reason I decided to write this review is to warn those people who privilege the rest and sleep at night to dancing and partying (I am not judging here, cruises are the right place for such things, just claiming my share of pleasure-the night's sleep): this is an old ship and there is practically no sound isolation. My cabin ( 11101 if i remember well) was exposed to very loud music to the point things were trembling each night from 23 till 1.00. Earplugs were not helpful. In this ship it is either one is lucky to have one's cabin far enough from the epicenter or not. Hospitality did not offer any sustainable solution either. Having paid about 4000 euros for three persons in a suite for a week's time, I really think it was a pitiful investment. This was a real shame, because on the whole the total experience was not awful at all. The club restaurant provided very friendly personalized service accompanied by quite acceptable and sometimes deliscious food. I could say Edd and Err saved our expeprience on the whole. Excursions, inspite of all the efforts of the guides, were not at their best, because the poor guides had to speak up to 4 languages which resulted in repeating one thing like where to find the toilettes and where to meet up to 4 times...Very little space left for cultural information. Spa on this ship is a joke and not worth a try, a shame again because it used to be a good part of a cruise activity for me and family. Finally, a valuable info for coffee lovers: traditionnally, on all Costa ships I travelled coffee is a very delicate issue: my point is, the americano they are offering in general service, is below human dignity, while the one in the bars is too strong for a morning. Well, I could order a cappucino, but I do not drink milk... My personal solution was to pack a little french press coffee maker and the brand I am used to. It could serve for a good verbal tea as well. Hot water is something one can always count on Costa company! The last but not least-many thanks to our cabin butler Yan for his perfect service and friendly smile. Read Less
24 Helpful Votes
Sail Date: February 2016
It was Chinese New Year holiday and we wanted to go somewhere without the hassle of flying. This cruise had a good itinerary where we cruised to Ishigaki and Okinawa. Food: Never have high expectation of food on the cruise and I would ... Read More
It was Chinese New Year holiday and we wanted to go somewhere without the hassle of flying. This cruise had a good itinerary where we cruised to Ishigaki and Okinawa. Food: Never have high expectation of food on the cruise and I would say their food was decent. The pizza bar with freshly made was good though. Having an outdoor patio lunch while sailing back into Victoria harbor was one of the highlights of the trip. For breakfast, you get a choice to go to the dinning room or at the buffet area. Most people would like to go to the buffet area which is at the top deck with floor to ceiling windows but the area is definitely too small and you need to wait for empty tables or just each standing up. One day they had a 2-4-1 beer promotion but the waiters had no clue about it. I asked them to check and they still came back not knowing about it and asked me where I got the information. I told them it was from their daily newsletter but they still couldn't figure it out. Finally, I had to go to the restaurant entrance, grab a copy of the newsletter and show them. Some service eh! Night shows: The nightly shows were good. Different shows for each night so we could go to see all of them without feeling bored. The tenor at one of the lounges was awesome. On-board entertainment: Limited games or classes during daytime and they don't welcome kids to join. This is rather strange as I thought cruise lines are supposed to be family friendly. The cooking demonstration was a joke! The night dances was OK and teh crew tried to create good atmosphere but the dance area is small and tight. Public area: The design of this boat is definitely outdated. Public toilets were limited and small. To make it worst, the plumbing did not work in some of them and you can imagine how horrible they came to be. In Ishigaki, disembarkation was delayed and people were stuck in one of the lounges, the toilet cleanliness was terrible. On the last day, also noticed one of the toilets near the basketball court cracked in the bottom with water leaking out!!! Gym: Forget it, it was tiny and with old equipment. Indoor pool: more like a tub. Outdoor: cannot really use it given the season we are travelling in. Excursions: Several HK travel agents set up counters for excursions, I guess that's the business model. We feel that we can go on our own so did not join any of them. In Ishigaki, I booked a car and the company picked us up just outside the pier. Car rental is really cheap (3,000 yen) and the streets are quiet and easy to drive with a GPS. It was too bad that we went during off-season so when we drove to one of the famous restaurants for Ishigaki beef, it was not opened. Then we went to one of the local places for all-you-can-eat BBQ and about an hour into the lunch, the shop had a power interruption. Even though the power came back later but the restaurant decided to refund the money to every customers and the restaurant was full, I wanted to leave them a good tip but they refused to accept. I really feel the Japanese sincerity and hospitality! In Okinawa, disembarkation was much smoother as don't need to go through immigration again. We took a taxi to the Outlet Mall ASHIBINAA and had great shopping there. Then taxi back to city center and wonder around in International Street. Room: The ship was renovated a year or two ago so the room is decent if a bit small. We have an inner cabin. All-in-all, the cruise was OK, just bear in mind that it is a ship with old design so even after renovation, the amenities and space could not be compared with newer ships. But if you find a good deal on it, it is still an enjoyable cruise. Read Less
Sail Date: January 2015
If you are an Asian looking for a cruise experience, you might want to think twice about cruising with Costa Victoria. Most international cruise lines have a wide variety of food that includes Asian cuisine, but Costa Victoria is an ... Read More
If you are an Asian looking for a cruise experience, you might want to think twice about cruising with Costa Victoria. Most international cruise lines have a wide variety of food that includes Asian cuisine, but Costa Victoria is an Italian ship line that offers more Italian food than others. Be prepared to choose from a predominately western-european menu that includes no Asian food. You can look for some culinary comfort when you order noodles at night, but even so, the taste is rather bland. Aside from an Italian eatery experience that I couldn’t get used to, the activities are nonetheless the highlight of my trip. The performances and facilities were enjoyable when you consider the amount of money you pay for the trip. It is very reasonable. There were a lot of dancing and performances that showcased the Italian culture- something that is different from the other cruises, and if you want to get a glimpse of Italy, this is the cruise to be on board. Furthermore, there’s no pressure for a nice dress code because their dining halls and concert theaters do not require a jazzy prim get-up. You can come in comfortable berms and shirt, which I really appreciate, especially when on a holidays. Read Less
1 Helpful Vote
Sail Date: December 2013
We boarded the first week of a two week cruise, embarkation was okay but not really organized. We had a balcony cabin. Cabin was okay with everything in working order. GOOD POINTS: 1. Cabin was clean and functional 2. Casino staff were ... Read More
We boarded the first week of a two week cruise, embarkation was okay but not really organized. We had a balcony cabin. Cabin was okay with everything in working order. GOOD POINTS: 1. Cabin was clean and functional 2. Casino staff were very friendly especially pit boss Marcel. 3. Décor in ship was okay and functional. 4. Shows were good especially dancers. 5. Port selection was different and good and this is why we selected ship. Bad Points 1. Food in buffet was not up to standards compared to other ships even compared to other Costa Ships ,and very repetitive. 2. Buffet was not open at night thus if you missed your early sitting at night because of a tour you were out of luck and your only choice was pizza which opened at 8.30 p.m. Pizza was not up to snuff as on other ships. 3. Staff seemed were very green, service at buffet slow, almost impossible to get drinks from waiters and they seemed to be non existent at times especially deck 12. I would order drinks (pop) and I would have finished eating and drinks had not arrived had to cancel order twice. Slow at cleaning off tables in buffet and staff had hard time understanding English or French. 4. Wash cloths in room were almost non existent had to ask almost everyday. 5. Tours seem poorly organized waiting too long for buses to arrive at some ports. Tours did not leave on time. 6. Casino machines are very outdated plus they removed most machines in favor of tables and many children were allowed to play machines which is illegal. 7. Casino dealers were very green and hard time communicating in English but pit bosses were friendly and were still training dealers. 8. No towels were found on decks for exchange. 9. Service in general was lacking and not up to par with other ships. 10. Did not have good selection of souvenirs stores only high priced items. 11. Main problem was overall staff seemed new and they had a very hard time communicating in English. 12. Entertainment in music venues were very blah.   Read Less
Sail Date: November 2013
If you,ve never been on a cruise ship before you might think not bad but if you have then 6 out off 10. We had a balcony cabin which was ok but have seen bigger and cleaner for the same price.Food was ok but never had a really hot meal in ... Read More
If you,ve never been on a cruise ship before you might think not bad but if you have then 6 out off 10. We had a balcony cabin which was ok but have seen bigger and cleaner for the same price.Food was ok but never had a really hot meal in 7 days, entertainment was just above working men,s club standard although the dancers tried hard, bar staff were mainly young people from China but they were really nice and had such lovely smiles you couldnt get angry with them. Emebarcation was fine but the evacuation drill was a joke 25 mins standing in the sun, people still rolling up 30 mins late in the end people saying sod this I,m going and wandering off. Ports of call were Semerang cant say a lot as we only walked to the docks, Bali what a joke arrived 7pm had a private taxi , outside of the docks there were gangs of men everywhere and the town Kute was a doss hole , dont go to the beach at night very dodgy one woman was mugged and the week before a man was stabbed Costa should be ashamed to stop here at this time of night where was it Alan Whicker went it wasnt were we went. Lombok was the last stop and we went on a ships tour , really interesting for sure the best island and people very friendly unlike Bali, children were really friendly waving and really excited to see you although 3rd world it was so facinating. In summary ports of call were very poor and expensive on the ship , would we go with Costa again then no. Read Less
Sail Date: May 2012
The booking process started well good information from our Uk travel agent. We only needed a single entry visa for Shanghai this was confirmed by the Chinese visa section in Madrid. Although ports of call included Hongkong and Island ... Read More
The booking process started well good information from our Uk travel agent. We only needed a single entry visa for Shanghai this was confirmed by the Chinese visa section in Madrid. Although ports of call included Hongkong and Island of Sanya we were told for Hongkong no visa required Sanya Landing visa available in terminal building. Flight out to Singapore was with Emirates so high expetations?? We were booked in as Mr and Mrs but on the plane from manchester to Dubai the A380 we were not seated together not even in the same row but booking agents seated us together. Second leg Dubai to Singapore same thing only this time plane was full and no free seats. Embarcation was a joke, boarding staff gave us a form saying as we only had a single entry visa for Shanghai we could not get off the boat in Hongkong or Sanya and it also cleared Costa of any blame and if I did not sign it I would not be allowed on the boat. I endorsed the form that I sign under duress as all the information had originated from Costa. On board I asked for a complaints form after I explained why the staff said " you don't need a visa for Hongkong" its a small landing card and Sanya you can get a visa on landing costs 7 euros. Generally cruise was poor meals average staff poor best person on the boat was our Chinese cabin steward LU she made up for the rest of the crewClearly some one at Costa get this very wrong it was not just the English the info had gone out world wide but they had enough time to produce a form to absolved themselves of any blame. This was our third cruise with Costa because we like the ports of call and only a few days at sea. but I think we have reached the end with them. One thing of note in Shanghai all the notices in the cabins and on board were changed to Chinese there was a big do on the dockside with the CEO of Costa coming down and all the high ups from Shanghai there. Rumours had it the Chinese had bought the Costa Victoria or even the whole company. It could become "THE SHANGHAI BOAT COMPANY " SOON. Read Less
Sail Date: April 2010
Embarkation was smooth and generally quiet. The area for waiting was a bit hard to find but it was a pleasant enough wait which wasn't very long as we arrived early and had plenty of assistance from friendly Costa staff on the ... Read More
Embarkation was smooth and generally quiet. The area for waiting was a bit hard to find but it was a pleasant enough wait which wasn't very long as we arrived early and had plenty of assistance from friendly Costa staff on the ground. On board the ship, we were not able to get in our cabin right away so we looked around. Not as impressive as Luminosa yet as the days passed, the friendly service of the crew made up for th somewhat annoying attitude of many Italians on board. We thought we were the only ones who noticed they didn't like to line up, a bit pushy and smoked all the time, anywhere they liked, etc..But then we got into talking with a number of people, two Canadians who also complained about the excessive smoke in the lounges (even if there are non-smoking signs on many tables). These Italians (we could hear them talking in their language too!) just take any ash tray and put in any table they liked! So there was a problem with crew not being able to properly enforce this rule that only tables with ash trays are for the smokers. In all the ships we've cruised on the smoking areas are all outside the decks. I cannot understand why in Costa ships (Victoria & Luminosa) we found smokers are the kings and queens! Also it was tedious hearing around 7- 8 translations for a simple instruction, despite their claim that English was the main language for the crew. Just because it is an Italian ship, Italian was always first to be catered for. I thought it is an international cruise. The English speakers seem to be the minority, even in the bus tours, it was extremely excruciating listening to all the translations (we would always be grouped w/ other nationalities speaking German, or Dutch, etc..) what happened to a common internationally accepted language- English? I am sure they can understand English! Anyway the beauty of the ports/places we visited compensnated for the frustration with the annoying Italians on board. Hubby noted that they seem to be mostly country people out on a cruise of a lifetime as they didn't really showed much finesse and sophistication- track pants, cargo shorts/pants even on smart/formal nights. It was unbelievable! I don;t mean to sound like a snob but htat is why there are information available for the dress code, behaviour, etc.We also witnessed how some of t hem "scold" or talk arrogantly to the crew. I was a bit perplexed and embarrassed for some of the crew who had to endure their arrogance! I was also a victim, I was getting some drink and an older Itlaian man, speaking Italian took my hand and just shoved it near the ice machine..so rude!1 He just muttered in Italian. I was shocked and was tongue tied! I wasn't in the habit of cursing so I just told my husband about it after a while and not that time as i didn't want our trip to be spoiled by that rotten old man! Read Less
Sail Date: November 2009
We decided to use the opportunity of the low cost of cruising in 2009 by booking 4 different cruises on 4 different cruise lines in the Mediterranea in November and December.It took a lot of research,but finally we booked consecutive ... Read More
We decided to use the opportunity of the low cost of cruising in 2009 by booking 4 different cruises on 4 different cruise lines in the Mediterranea in November and December.It took a lot of research,but finally we booked consecutive cruises on the Costa Victoria,the MSC Splendida,the Azamara Quest and the NCL Gem.Even though at first sight these ships seem to fall in different categories,the daily price for a balcony cabin was very similar ,so direct comparisons between the ships was realistic.The cruise on the Victoria was the first one and we started it in Venice coming from Berne by train. Costa supplies a shuttle from the bus terminal to the ship but that shuttle is hard to find since there are no sign to indicate its location .The embarkation process was one of the worse ones we have experienced so far. Even though we arrived at 15h50 at the check-in ,the process took 55 minutes before we sat foot in the ship .There were only 3 Costa staff members to complete the check-in and we had to wait in a dirty area without water and a distant toilet.What was surprising was that the disembarkation process was one of the best ones we have seen so far : everything was on time,fast and disciplined ! Since it was past 17h00 when we got to the restaurant,it was too late to grab a bite since they were all closed ! Our room was small when compared to the other ships; it does offer enough space for the clothing and the bathroom area is well used . We had some problems on the second day with the sink not draining and the toilet not flushing but it was the situation was quickly looked after and the service desk made 2 follow-ups with us afterward .The choice on the T.V. was the best we had on the 4 cruises even if there were channels in 5 different languages. The public rooms were a bit of mystery for us : the Buffet Bolero is way too small for the number of passengers,the restaurants Fantasia and Sinfonia are spatious and on this cruise ,the restaurant "Il Magnifico" was deserted !The Theater Festival is too small and 2 screens were added for spectators to see the shows and the Concorde Plaza is huge for the activities performed there.The Gym is small and overcrowded while the Casino is very big . The main lobby is grandiose and the areas around the pool are overcrowded when it is sunny ! The reading areas have both smoking and non-smoking portions ; it would be better to concentrate the smoking areas in a couple of locations on the ship . The entertainment was good as long as it did not involve comedians or magicians.It is about impossible to talk to an audience in 5 different languages. Most of the passengers on this cruise were Europeans,in fact 2104 out of a total of 2234 and while the majority was Italian speaking,there were a good number of French,Germans and Brits.It was a school break period so there were a lot of children on board,we found most of them to be respectable of the not so young and Costa had a lot of activities for them . The majority of the passengers was quite participative of activities proposed by Costa and it was a lively cruise around the pools and the bars .There were no seminars nor cultural presentations probably because of various languages . The quality of the food was mixed.Breakfast,lunch and dinner were not too good at the Buffet and very often not warm enough; breakfast in the restaurant was medium at the best ; lunch and dinner at the Sinfonia and Fantasia were very good, even though the cheese was served cold and desserts were limited in choice and quality .The wine package was a good bargain Generally speaking,the service was very good ! The atmosphere around this ship is very lively and the crew participates a lot to it !The service in the restaurants is very personalized and the staff would remember our preferences.The management is available and people looked after our problems very effectively. The only negative point was that the nurse that I met for a bad cold did not speak English nor French ! The syrup she gave me was very effective though !Our room was very clean and our steward changed his cleaning schedule to accommodate us. Shore excursions were mixed ! In Santorini it was quite good but in Ancona,French and English speaking groups were joined under one guide making it impossible for both groups to ear the descriptions of the sites .Information on ports of call for passengers not taking the ship's excursions was non-existent. The price per day for a balcony cabin was the highest of the 4 companies we used during our trip . The itinerary was interesting but the stay in each port of call was short.The value for the money we paid was still good but this is probably exceptional for 2009 . We have sailed on the Costa Mediterranea in the past and it was much better than this ship. I will have to try another Costa ship before making a final judgement. Read Less
Sail Date: October 2009
I organized a group of friends (both American and Italian) for a week together without the need for being a host. We booked in April and wanted a fall cruise from Venice as that port would be convenient to all 10 of us. Pre ... Read More
I organized a group of friends (both American and Italian) for a week together without the need for being a host. We booked in April and wanted a fall cruise from Venice as that port would be convenient to all 10 of us. Pre registration. The english Costa site was a nightmare. Some of us were not able to pre-register and had to wait until the e-docs were received so that we could fill them out manually and bring them with us. Embarkation. Once you arrived at the terminal, you were given a number. There were two lines. One for Costa repeat customers, the other for the rest of us. You can imagine which moved faster. On the minus side, there were only four processing stations open when we came through. Costa had more staff hawking drink packages than they had processing the passengers. On the plus side, you did not have to stand in line until your number was called and there were ample seats available while you waited. On previous cruises, one card was issued that served as a charge card, embarkation card, and room key. Costa gives you a separate room opening card and you find your charge card on your bunk. You then have to validate the card at a kiosk. I had to go back several times before finding a functioning machine. Cabin. Bunks were put together to make a double bed. Although requested at 2 PM, it took until after 9 PM for the steward to separate it to single bunks. Furniture was definitely dated. Several plumbing issues during the cruise while the maintenance staff did repairs. Steward did a good job of keeping the cabin clean and furnished for remainder of the cruise. Don't expect little extras like shampoo and mints. Ports of call: Generally there was very little time available to spend on shore (typically 6 hours or less). Taking the Costa excursions lets you off the boat sooner and you can make the most use of your time ashore. Dining. Costa did manage to assign all ten of us to one table. Even though we booked in April, we were told that there was no tables available for the second seating. That meant we had to fore go dinner in the dining room at ports such as Mykonos. On arrival there is one card in your stateroom that gives the seating assignment for dinner. There is nothing that says you must present the card when you go to the dining room. So, with a group of ten, we had five cards between us. We went separate ways and agreed to meet at the dining room at the appropriate hour. One member was turned away because she did have the card although she knew the time and table number. The Maitre D' directed her to the Reception Desk where she was given another card to gain admittance. Our table waiter was excellent. Too bad, the Maitre D' was so unhelpful. The buffet was quantity but not quality. I would suggest the Sinfonia dining Room for breakfast as you can get eggs to order and cappucino (not available elsewhere without cost.) Food quality was varied. Some nights it was good, others not. On Italian night, it was terrible. The native Italians at our table said there were ashamed to be associated with what was served. The lasagne was so salty that I only had one bite. At least the waiter allowed me to substitute some bread and cheese. On a positive note, there were always fresh baked rolls available. Entertainment. Entertainment in the main theater was pretty good considering it was multilingual. There was a variety of things to do that would suit a variety of tastes. General. Kat, the Costa staff member who did the English speaking orientations warned that the concept of lines (queues) was foreign to Italians. She said that it was just because they were hungry. It turns out they were also in a hurry for places anywhere a line formed. Generally, Costa had rules for how long the lounge chairs could be unattended, how many people could be in a hot tub, no children in the hot tubs,reserved seating for handicapped, etc. These were ignored by and large, and there was no action taken by staff to enforce them. Although, it was during the school year, there were children running rampant and unsupervised by their parents who seemed to be taking a vacation from parenting. Bottom line. I have been on six cruises. This was the next to the worse cruise ever. Read Less
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 2.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 2.0 0.0
Family 2.0 0.0
Shore Excursion 2.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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