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Sail Date: December 2013
We cruised out of Singapore to a few stops around Indonesia over Christmas. Whilst no one hated this cruise - we certainly overly didn't enjoy it either - especially having sailed with much, much better cruise lines. The Costa ... Read More
We cruised out of Singapore to a few stops around Indonesia over Christmas. Whilst no one hated this cruise - we certainly overly didn't enjoy it either - especially having sailed with much, much better cruise lines. The Costa website is the hardest website to use. Not one single thing was easy, especially as we are Aussies who booked through an American company. We had nothing but problems from start to finish. Apparently a booking number isn't good enough!! Nothing is compatible. Totally useless really. THE CRUISE on Costa Victoria - Embarkation was good, though Vacations to Go (Florida, America) failed to provide adequate information for the departure point (Marina Bay Port) - pretty much failed to supply most information actually. The food on this cruise was only just ok. Gordon Ramsey is desperately needed onboard to sort out the useless Chefs and boringly bland, repetitive food. The service by wait-staff is practically non-existent - truly the worst service we have ever experienced anywhere in the world. It doesn't help that this ship is completely understaffed (Costa should be ashamed). They seemed completely overwhelmed by simple requests - like a glass of water, couldn't/ wouldn't clear or clean a table down.......and a lot of them didn't speak English....even though Costa assured us that "all staff are trained in the English language"!! This was a complete lie. The same dirty sheet was left on our bed for days and not changed by the house-keeping staff. It was easy to tell this, as it was stained in one small area where a bit of cookie had been smudged on the bed. Also, even though we are a married couple (25 years +) they gave us single beds, we had to push them together ourselves. When we moved the beds, the carpet was dusty and had quite a lot of dust bunnies around the edges of the room itself. WARNING.....THESE ARE THE SMALLEST, MOST CRAMPED CABINS YOU COULD FIND. There was barely enough room to manoeuvre around the bed, unless you stooped over the bed to avoid hitting your head on the bunks above. Terrible if you have a bad back. Only one stool to sit on for two people - not even a real chair. The tiny table was cluttered with brochures, cups etc. The minibar was locked the whole time. The pool area needs a complete refurbishment - it was disgraceful - as were the bar staff. Failed many times to get even simple drinks correct. Iced-tea instead of Asti Spumante - a gin & tonic instead of scotch & coke.....rediculous really. Some entertainment was very good but it was pretty hit & miss most nights. The one bright point of this dismal cruise was the "Animation Team" - they were good fun and by far the most professional people onboard except for MJ who worked in Spa Services, she was a lovely lady. HOWEVER, OUR FIRST CRUISE WITH COSTA WILL BE OUR LAST CRUISE WITH COSTA. Upgrades are needed in every single area. Read Less
1 Helpful Vote
Sail Date: December 2013
This is a disorganized cruise. We have to wait more than 3hrs to check in even we arrive around 4pm, we don't get to board ship after 7:15pm, we requested 2 single beds, met cabin attendant, she promise to seperate our bed but when we ... Read More
This is a disorganized cruise. We have to wait more than 3hrs to check in even we arrive around 4pm, we don't get to board ship after 7:15pm, we requested 2 single beds, met cabin attendant, she promise to seperate our bed but when we comeback after 10:15pm nothing is done we have to find her again & wait for her 15minutes to get bed ready so we can unpack. I never see the water/coffee , dining table in buffet area is so dirty like this Costa Victoria. The foods on this ship are low quality served mostly plain noodle with a little carrots,onions & cabbage every breakfast, lunch & dinner in dinningroom & buffet. Chicken & fish with bone in  Dinning room meat is sliced paper thin & tough. the formal night they serve baby lobster with smushy taste (spoil taste)after my friends, me & 4 others peoples on same table ate we all have diarhea next day when we talk. Service are very bad, waiters,many are unprofessional, not even know to take order ( don't ask or serve ladies first)or talk with passenger.They are rude with passenger. We are obligated to paid tips to them $11per day, they know they get the money anyway so they don't have to give proper service????? I have been to 37 cruises with may lines:Carnival, Celebrity, Holland, MSC, Norwegian,Princess all are good or great except Costa Victoria is the worst cruise I have been it ruin my vacation time. I actually doing a back to back cruise 17 days with Celebrity Millennium was happy with this Celebrity in everything & opposite me ,my friend & other passengers we met & talk we all said never go with Costa again even their price reduce we will not waste our value vacation time. What a bad experience we had. I hope this review will be helpful ....Rate ** Cabin is very small so does bath &bad smell, cabin steward lucky if she clean cabin once a day, may be pick up dirty towel only...not even pick up trah in trashcan Kok samui is a nice port to visit you can buy an excursion with a taxi for 4 persons for 80 us for a tour for 5hrs driver will take you around the surround area approximate 100 to 125 miles  Kuantan Malaysia is a very small port in a no where place ship provide free shuttle to a mall about 45 minutes drive. poor place not much to do & see not worth to go Read Less
4 Helpful Votes
Sail Date: December 2013
We took this 21 day cruise on Costa Victoria which departed from Singapore on 19 December 2013. I apologise in advance for the length of this review...it reads like war and peace. However I thought it was important to "highlight" ... Read More
We took this 21 day cruise on Costa Victoria which departed from Singapore on 19 December 2013. I apologise in advance for the length of this review...it reads like war and peace. However I thought it was important to "highlight" just how bad this ship is and how bad Costa as a company are, to spare anyone else the holiday from hell, without first being made aware of all the problems. So settle down, pour yourself a nice long drink, take a couple of valium and celebrate that you were not on this cruise!!! Although we hadn't been advised prior to embarkation, this cruise was made up of a number of "back to back" cruises i.e. a 7 day cruise, a 5 day cruise and a 9 day cruise. We visited many ports around Asia and the itinerary was nothing short of fantastic. However, unfortunately I cannot say the same about the ship. We have cruised in excess of 20 times, with a number of cruise lines. This was our first cruise on Costa and without doubt it will be our last. It was the most distressing and upsetting experience. I am therefore reviewing Costa Victoria itself and not the ports visited. Embarkation was a nightmare. The departure hall was full to bursting, with nowhere near enough seats. My mother required wheelchair assistance onto the ship...but finding a wheelchair and assistance was like looking for a needle in a haystack. Eventually we boarded the ship and the Costa employee pushing the wheelchair deposited us in the bar, which was close to where we had embarked. He asked us to wait there for a couple of minutes. We never saw him again!!! It was almost 1.5 hours before Costa staff were able to find anyone else to assist my mother to our cabin. We had booked a premium balcony cabin. Despite being advised by our travel agent that this would provide a larger cabin for my mobility challenged, elderly mother, this was in fact incorrect. All balcony cabins on Costa Victoria are the same size. A premium cabin is (allegedly) located in a privileged position on all of the ship's decks and provides "special" benefits such as preferred dining time for dinner and breakfast and cabin service 24 hours a day. That is it!!!! The cabin we had booked was 10329 on deck 10. This cabin was cramped and was an obstacle course for even the fittest and most mobile of people. Although Costa were aware that my mother had a mobility problem they were not at all interested in my concerns for her safety. We did not book a disabled cabin as Costa only permits people in wheelchairs to book disabled cabins. All the disabled cabins are inside cabins. In my opinion the balcony cabins are not suitable for the elderly or infirm. The element on the kettle provided in the cabin was very rusty and the smell from the kettle made me heave. The cabin's were dusty and looked tired and dated. This ship is 15 years old and it shows in the cabins. I believe the carpets have been replaced in the cabins....it didn't look like anything else had ever been replaced. Announcements made on the PA system could be heard loudly and clearly in the cabins, no matter what time of day or night they were made. We didn't particularly enjoy being woken at 7:00 a.m. or whilst having a nap at 17:00 p.m. to an announcement that tours were still available for the remaining ports of call. The mirror in the bathroom was more rust than mirror. The floor in the bathroom was wooden...and wood rots in damp and wet places. The heel of my shoe went through the bathroom floor at one point... All cabins on deck 10 suffer from noise from the deck above. The pool and bar are above deck 10. From early morning until early evening we were deafened (no exaggeration) by the noise of sun beds and chairs being scraped across the floor and people walking to and fro. Then late at night there was the noise of chairs being scraped across the floor, music and dancing. Don't forget we were in a premium cabin...in a privileged position! We were told by the crew that this is a common problem for all the cabins on deck 10. We know of many, many people that asked to move cabins. During the first night of the cruise, after leaving Singapore, the seas were a little rough. At some point during the night I was woken to an almighty crash and found that the heavy safe had fallen out of the wardrobe onto the cabin floor. So, not only was the cabin an obstacle course, the safe wasn't safe!!!! Also the air conditioning grills rattled incessantly....it was like having a 40 piece orchestra playing next to your ear, whilst trying to sleep. I rang and reported the problem and was told I would have to put up with the noise. No toiletries were provided in the bathroom. The ship constantly stunk (and I mean stunk) of sewage. We were told this had been caused by passengers continually flushing inappropriate items down the toilet instead of using the sanitary bags provided. What sanitary bags? None were ever provided in our cabin. We never had any hot water in the sink in our cabin, although it is important to wash hands in hot water to kill any germs or bacteria that may be present. Throughout the cruise it was very difficult to get to speak to someone at the front desk as there was always long queues of complaining, disgruntled, unhappy people. Our cabin balcony and table were filthy...they were filthy when we boarded the ship and they were not cleaned during our time on the ship. The beds in the cabins are low, so if you have hard shell luggage which we had, it is not possible to store them under the bed. This meant they had to be stored on their ends at the bottom of the bed...which made it impossible to move from one side of the cabin to the other. There were no chocolates on the pillow on this cruise and no announcements made by the captain or officers either. In fact rumour had it that the Captain didn't turn up for the Captain's cocktail party, which he had been due to host. We were never given any information about the ship's position, as is usual on other cruises. The only news available on the ship was via Euro News, which even on the English channel was in German. The daily newspaper was never available. The wardrobes contained a rusty rail with 12 fixed hangers which were virtually glued to the rust on the rail. You needed to have Herculean strength to move them. The hangers were the large variety so it was impossible to put any additional hangers into the wardrobe. So...12 hangers for 2 people on a 21 day cruise. Also there isn't a laundry on the ship for the use of passengers....you have to give your laundry to your cabin steward. As an example it was £6 to wash and iron a pair of ladies trousers and £1 for each item of underwear. During our time on this ship they didn't have any guest speakers or port information, other than what was included in the Today daily programme. The safety drill was a complete joke. We were told that it was mandatory that all passengers attend the safety drill. We were given a card at embarkation that had to be taken to the safety drill and handed in, so they could ensure everyone had attended. If, for any reason, passengers did not attend they would be required to attend a safety drill the following day. We were unable to attend due to my mother's walking aid going "walkabout" and she was unable to walk without it. The following day, when we left the cabin to go for breakfast at 10:00 a.m. I noticed there was a piece of paper in our pigeon hole advising that we had to attend a safety drill at 09:30 a.m. that morning.....As a result we never attended the safety drill and heard nothing more about it. Very worrying considering the sad outcome of Costa Concordia. The timing of dinner in the main restaurant changed regularly...sometimes it was almost daily. Water with dinner was never offered....you were expected to buy bottled water. No coffee after dinner was offered...you were expected to buy and pay for coffee in the evening. You could buy drinks and water packages, which I believe were good value. However all the passengers on the same booking were charged for the drinks package, whether they wanted it or not and this was not practical for us. The drinks on this ship were the most expensive we have ever encountered. Some evenings it took 1 hour plus to get wine (whether you were on the drinks package or not). Most evenings it took almost 3 hours to be served 2 courses. The service in the restaurant was appalling. The staff on the whole were lovely but there is a very low crew to passenger ratio and therefore due to under staffing, the crew that are on there are massively overworked. Tables in the main dining room and buffet area were constantly dirty and not being cleared from the previous diners. However the officers that ate in the main restaurant where constantly served promptly and quickly....always arriving for dinner after us and leaving before us. Almost every evening we were so late finishing dinner that we were too late for the late show. The buffet was the worst buffet I have ever seen on a ship. The plates were small.....the size of a medium tea plate. They did not provide any trays in the buffet either. We concluded this was to stop people having a number of plates of food. Most evenings the buffet was only open for 1 hour and some lunchtimes too. Therefore if you were unable to eat the dinner in the main restaurant (and this happened to us on a number of occasions as the food was so bad) the only dining option was the pizza restaurant on deck 12. In fairness the pizzas were really, really good...but there are only so many times I can eat a pizza. Breakfast in the buffet finished at 10:00 a.m. and on sea days we missed this. A late "continental" breakfast was provided in the pizza restaurant. It was the same items every day, and, for us, virtually inedible. One day we asked if it would be possible to have some toast. We were told yes, it would be possible. When it came I picked it up and the underside of the bread had not been "toasted". The other side of the toast had grill marks on it. I asked the Head Waiter if the bread had been fried on one side, rather than being toasted and he replied yes.....we haven't got a toaster!!! The food in the buffet on the whole was okay, if you don't mind a limited variety and like small portions of mainly Indian and Chinese food. If you want to lose weight this is the cruise for you. Water and coffee were only available in the buffet in the evening if you were prepared to pay for them. On more than one occasion we were subjected to the Maitre D' and Head Waiters screaming and shouting at waiting staff. The majority of the officers onboard this ship were rude and aggressive and not at all pleasant or polite to passengers or crew. Their manner was one of aggression and finger pointing towards passengers and crew. As I mentioned earlier, this was a "back to back" cruise. On the first changeover day there were about 50 passengers that were continuing with the cruise. However they must have forgotten about us....there was no food or drink available at lunchtime (not even coffee or water) and when we questioned this with the F&B Director we were told, very rudely, that the ship had to be cleaned and made ready for 2000 passengers that were boarding that day and they didn't have time to provide lunch due to crew shortages. There was absolutely no consideration for passengers remaining on board. All of the safety doors were closed on turnaround days, although no notification was given of this. This meant that we had to walk miles and miles and miles to find the lift and buffet as none of the doors we usually used were open. You are not allowed to bring any food or drink onto the ship and this rule is strictly enforced. Whatever is found is confiscated. This also applies to irons, kettles, alcohol, swiss army knives etc. etc.. This ship is all about money, money, money i.e. making as many cost savings as possible and getting the passengers to spend as much as possible. The service charge of $11 day is compulsory and cannot be removed...no matter how bad the service. I know....I tried. They did not have any complaints forms....I assume they had run out....We were told by the crew that the service charge is not passed onto them; Costa use it to offset the cost of paying the crew. Therefore 1900 passengers paying $11 per day is $20,900 or £12,500 per day....a nice little guaranteed earner. It was not possible to change the pool towels provided during the day if e.g. they became wet or dirty, as the cupboard by the pool which contained clean pool towels was always locked. I had continual problems with the internet. The internet is very expensive on this ship and on several occasions I logged off from the internet and received the message "you have successfully disconnected from the internet and the counter has stopped" only to find out that the connection had continued and used up all my credit. Twice I complained about this to the front desk. I was told it was my fault as I hadn't logged off correctly. Despite promising me that they would escalate my complaint to the IT department, they never did and they refused to make any refund. A great scam to get money for nothing. When we received our final bill, the total was $xxx and 63 cents. Costa had then taken the liberty of rounding this up to the next dollar. Whilst we are talking about a very small amount of money, if you multiply $0.37 by the number of cabins on the ship it is yet another opportunity to get money for nothing. Finally the day of disembarkation arrived in Hong Kong. My mother was taken off the ship in a wheelchair by a member of the crew. He opened the door to enter the terminal building to see a flight of stairs and no lift!!!! He asked an officer where the lift was and he was told there wasn't one. I asked how my mother was expected to get into the terminal building without there being a lift and the officer shrugged his shoulders. She managed to walk down the stairs with some difficulty and the crew member carried the wheelchair down. The next obstacle was escalators to move up to the arrivals hall. It would have been very dangerous for her to use the escalator, so we had to wait while they contacted the manager of the Harbour City shopping mall, where the terminal is situated. The manager came and allowed us to use the goods lift!!! If she had been unable to walk at all I dread to think what would have happened. We were not given any prior warning that there was no disabled access at Hong Kong. There is a saying that you get what you pay for. However it should be noted that we paid £3200 per person for this cruise (excluding flights) which works out at more than £150 per day, plus a further $11 day (dis)service charge. It was the worst experience we have ever had on any holiday, let alone any cruise and my advice to anyone would be to avoid Costa at all cost!!!!   Read Less
5 Helpful Votes
Sail Date: December 2013
We sailed on 18th December visiting Malaysia and Indonesia. After reading some reviews we were apprehensive about this our first cruise with Costa. My advice; ignore the reviews judge for yourself when you try it. The ship was lovely, the ... Read More
We sailed on 18th December visiting Malaysia and Indonesia. After reading some reviews we were apprehensive about this our first cruise with Costa. My advice; ignore the reviews judge for yourself when you try it. The ship was lovely, the staff were fantastic, the entertainment especially Janos Olha Duo was excellent. Our cabin was kept sparkling clean by our ever helpful steward. The restaurant waiters couldn't have tried harder to provide for our different needs. The itinerary was varied and, here is my only criticism, it would have been nicer if a little more time could have been spent on shore, particularly in Bali. The thing we didn't like was the way in which some guests treated the staff. I realise that on occasions there were problems with language but how many cruisers could cope with so many languages and dialects? We witnessed some appallingly rude treatment of staff by a variety of nationalities. To these people I say try being polite and quieter with your requests, shouting is non productive. Also try reading the information sheets in your cabin, you could prevent many of the problems if you showed a little more care and consideration for the environment. Read Less
3 Helpful Votes
Sail Date: December 2013
Well, what a disappointment. Whilst we understood that Costa is by no means a premium cruise line, we did not expect SUCH a poor level of service and facilities. Apparently the ship just underwent a multi-million Dollar refurbishment, ... Read More
Well, what a disappointment. Whilst we understood that Costa is by no means a premium cruise line, we did not expect SUCH a poor level of service and facilities. Apparently the ship just underwent a multi-million Dollar refurbishment, but where this money was spent is a mystery. Definitely not in the public areas, I would guess. With the exception of putting up Chinese signage all over the ship. Chinese writing is incidentally the FIRST. Even before Italian, English and others. Goes to show what the target market really is. But from the beginning. Embarkation: Embarkation in Singapore was a pain. Officially embarkation was scheduled to begin a 16.00, so we arrived a few minutes before that time. ....And waited nearly two and a half hours in line #1, where our booking documents were checked (3 agent only!) and we were handed a slip of paper with some cabin details. On to line #2, from which everyone was supposed to have a souvenir photo taken (the one with the ships steering wheel...). We skipped that line by ducking under the barriers. On to line #3 for Singapore passport control. That was handled very quickly by nearly a dozen officers. On to the ship proper and line #4. Now our photo for the cruise card was taken, passports were confiscated and we were handed our cruise cards and sent our merry way to find our cabin. Incidentally, on Costa Victoria you do now get ONE card which is both your room key and charge card (as in most other cruise lines). We had pre-purchased the unlimited drinks package, and that was marked on the back of the cards. The cabin: We managed to find our cabin without too much trouble on deck 9. We had a balcony cabin, of which there are not too many on this ship. 25% perhaps. I noticed what seemed to be an extraordinary number of inside cabins. Our cabin was quite small. Not TINY, but very small. The bed was reasonably comfortable. There was a tint table - about the size of a pizza-box and a chair. Both were virtually unusable, because of the tight space. It was impossible to actually sit on the chair, because both chair and table were wedged in a corner between bed and wall. It would have been far better not to have these things in the cabin. On the up-side, there was plenty of storage space in the wardrobe and various shelves and drawers, as well as space for the suitcases under the bed. There were two chairs and a small table on the small-ish balcony. The bathroom is really tiny and one of these one-piece plastic moulded numbers, like in a cheap French motel. There were absolutely minimal amenities. One bar of soap (not replenished for the entire cruise) and a wall mounted shower gel dispenser. The towels were thin, but replaced twice a day. Face cloth were supplied quite randomly, only once in a while. There were 2 blue pool / beach towels on the bed with a stern note that $20 would be charged if the towels were not returned. Used towels should be left on the bathroom floor and they would be replaced. We did not get fresh pool towels on the second day, but somehow we ended up with 14 blue towels on the last day. I was tempted to sell them for $10..... The mini bar was locked and we had to chase a room attendant to open it so my wife could store her medications. This was the one and only time we saw our room attendant. Ice was never supplied, despite requesting it. There is however a small kettle in the room as well as few tea bags (which are randomly restocked)... The TV in the room is fixed in an awkward angle and shows a bizzare selection of programs. Nothing much in English. One movie repeated over and over again, random news channels such as the English version of France 24 News. Did not notice CNN or BBC. Most of the time the reception was snowy with poor sound. We managed to hook up the laptop to the TV and watch our own movies.... The food: Oh my God. What a disaster. (and I would like to use a much stronger tern to describe it...) The food ranged from truly diabolical (for example a "duck soup" at the first night dinner that was literally hot water with an oil film and a few duck bones in it, or an appetizer of a cookie-cutter cut out canned ham-like substance with a "grilled" ring of tinned pineapple and a glace' cherry on top for CHRISTMAS DAY lunch) to adequate. Most pasta dishes were not too bad. Something you would get at a Sizzler's pasta bar. This was the food in the dining rooms. The poor waiters did their best to talk the stuff up, but they kept apologizing for the quality and variety.... The buffets for breakfast and lunch were pathetic. Low cost, low quality slop. Third rate products and ingredients. Hot food was barely warm. Cutlery was mismatched and we noticed at least 4 different styles. Low quality melamine plates and bowls, something I would imagine they use in Kindergartens. The layout of the buffets was completely idiotic. Basically 2 long lines of food counters, like in a cheap department store canteen, where guests had to shuffle along in food lines like in a prison mess hall. A few randomly placed food cart like stations (breakfast omelettes / lunchtime pasta etc) completed the sorry scenario. There was another food counter on another deck where they served pizza wedges (not TOO bad, but definitely not "American style" pizza) and a Burger / Hot Dog counter that was open for a few hours over lunch). Room Service food seems to attract an extra charge for everything. Not that there is room to eat in the cabin anyway. That sort of food would perhaps be acceptable at a school camp or Quantanamo Bay (however in case of the latter, Amnesty International would raise a complaint). Western guest are upset, because the food is just nasty. Asian guest are upset because the food is a mish-mash of various cuisines and just not fresh enough. On the up side, this was the first cruise where we actually LOST a few kg!!! The Service: As mentioned, the waiters in the dining room did a sterling job, given the difficult circumstances. The bar tenders was mostly very good as well. The waiters in the lounges and bars were OK. The service staff in the buffet and deck areas were less than adequate and lacked in training and basic understanding of Western service concepts. They seemed to be mainly Chinese and had a very limited understanding of English. They smiled a lot, but that was about it. Beverages: We pre-purchased a beverage package and that was a wise move. It was less than $20 p.p. a day and included pretty much every cocktail on the menu, a good range of spirits, pretty decent wines and also hot beverages. A stiff drink or two before dinner (breakfast even) significantly lessened the pain of Costa’s food. Entertainment: We only managed to catch 1 ½ shows in the theatre. They were, let’s say, “cute”. Sort of rural high school drama department production quality. The entertainment in the lounges and bars was, well, poor. There are many very high end pianos all over the ship, but they are not played. The “artists” (notice the hyphenation) are using electronic backing music and have up to 3 laptops open whilst they perform. Just plain weird. Especially some guy that is standing there, stiff like a night club bouncer, cupping his hands in front of his private parts as if expecting David Beckham taking a penalty shot against him. He is singing completely emotionless (but out of tune), reading the lyrics off his laptop. His girlfriend is standing next to him, with a bored expression, shaking some egg thingy to form the rhythm section. Seriously, the tambourine group of the Salvation Army are livelier, better musicians (and sexier as well). Poolside entertainment consists of short and silly games. A few dance games and such. Mercifully few and far between. Public announcements are less than you would expect. Good. Décor and public areas are dated, dated, dated. Something you would remember from the days of TV shows like “Heart to Heart” or “Kojak”. It may have been “glam” in a bygone area, but nowadays it is just sad. Bars and lounges are almost without exception windowless and uncomfortable with tatty and worn furniture. Ports and excursions: Well, we left Singapore hours late and the delay crept along the entire cruise. First stop was in Java, Indonesia at some sad port called Semarang. An industrial harbour with chemical stench in the air and complete waste of time, with the only real sightseeing option at far-away temple site of Borobodur. Borobodur is actually very beautiful, but one is basically forced to book the pricy ships excursions to get there and back. Our bus convoy had an escort of 5 or 6 police cars with flashing lights and sirens to get there and back thru diabolical traffic. – and we still got back nearly 2 hour after the “all on board” time. Second stop, Benoa in Bali. Just to show how Costa operates; the map display on the cabin TV showed the port as “Balboa” (as in Rocky Balboa). Late again, we arrive hours after the scheduled time. Costa had the verve to actually sell sightseeing tours to far away and beautiful Ubud. With under 2 hours of day light left, the beauty of Bali lay in the dark (and hidden in pouring rain on top of it). Why bother AT ALL with a stop in Bali for a few hours of usable time? Last stop was the island of Lombok (late arrival as well). Tender from the ship to the port worked well and Lombok is quite nice but it was another overcast and partly rainy day. Passenger comments were basically that it would have been better to ditch Lombok and rather spend a full day in Bali to enjoy the island. Miscellaneous: There were two “formal nights”, where tables in the restaurants were decorated a bit nicer. A handful of passenger made an effort to dress up, but some cabins may not have mirrors, judging the getups some people showed up on a nightly basis. There must have been a real problem with people throwing stuff in the toilets. Announcements were made time and time again and numerous notes were left in cabins not to throw x-y-z in the toilets. Still, there were apparently many blocked and overflowing WCs in cabins and also public areas. Costa Victoria is NOT an Italian ship. There is zero Italian (or even European) feel to it. This old pot is geared fully to the low end Chinese-Asian market. It is run down, tired, low quality and has all the charm of a Hong Kong food court. Cost does not do themselves any favours painting their name on the side of this ship. We only booked this trip because the departure dates suited our needs and we managed to find a special price deal. Despite the comparatively low fare, the cruise was not value for money. Never again with this cruise line.   Read Less
4 Helpful Votes
Sail Date: December 2013
Well where do I start. In all my years of cruising, this cruise was the worst and what the cruise industry has built up over time was ruined by Costa. As Carnival owns Costa and many other, the Costa name is a liability to the Carnival ... Read More
Well where do I start. In all my years of cruising, this cruise was the worst and what the cruise industry has built up over time was ruined by Costa. As Carnival owns Costa and many other, the Costa name is a liability to the Carnival brand and as a shareholder of Carnival I would recommend them sell them off or revisit there relevance and take action before more customers are turned off by cruising in general. The cruise industry has spent a significant amount of time and money to make cruising a fun experience, and over time have been successful. This cruise has reversed what cruising is all about, fine dining, exceptional service, quality entertainment, but most of all the experience of elegance and fun at the same time. The quality of the food was below standard on this cruise, they are catering to the chinese customer and from what I experienced on this cruise they are not really expecting much and do not seem to know the difference. No coffee or tea being offered with dessert at dinner? We were told at breakfast only, but had to complain in order for them to serve at dinner! In the afternoon with all the eateries closed except for the pizzeria, they closed off the water station which meant no plain ice water available. This was brought to the attention of the food service supervisors who walk around the ship, with them agreeing they should be open, but no change was made! Cabin washroom always smelled of urine, because they have some sort of wooden floor that seems to absorb the moisture and never goes away. Chinese staff seemed to be training on the job, english language skills absent as well as server experience seem to be non existent. Better hope there is no emergency on this ship, as you will be on your own with no communication skills. No gala night pictures on formal night! To sum it up they have taken the fun out of cruising, the special experience, and have cheapened it to the point of why bother. Read Less
3 Helpful Votes
Sail Date: December 2013
We receive a promotion package from a road show and I must say, its really worth it! Our embankment was simple, smooth and fast. When we enter the ship, we have to take a photo to identify ourselves. Next, we have to take a lift to our ... Read More
We receive a promotion package from a road show and I must say, its really worth it! Our embankment was simple, smooth and fast. When we enter the ship, we have to take a photo to identify ourselves. Next, we have to take a lift to our cabins. There is a map of the ship and the numbers that would help you to know where your cabins are. Food are already served when you board the ship. There was an announcement to tell you that you are encouraged to participate in the emergency drill. Go to your cabin and get your life jackets and give your drill card to the staff when you reach your designated area to disembarkation for emergencies. Of course, there are second drills which you could attend. I suggest that all passengers should attend such important and life saving activities, its for your safety and its only for a while. Take your time to know your environment. You don't want to be lost when you are going to watch a performance, to have a meal, go to the bathroom or meet someone. A copy of 'Today' will be given to you at the mailbox of your cabin. The newsletter are represented in several different languages like English, Chinese, Japanese, French, Italian, Greek and more. If you need extra copies, you could get it from the information counter. The information can be busy with confused passengers and limited staff. So, its good that you have your 'Today' with you, read as much as you can and ask only if no such information is on the newsletter. We head straight to the Tour office as early as we could to book tours, you don't have to pay for it yet, you will pay via your Costa card (you got to link to your credit card, or pay in USD the next day. Its good to know where and when to pay for it for your convenience. Read 'Today' to get information. Pay a little extra, and you will get your deposit back. Pay less, and you will have to pay extra on the last day. Remember to settle your bills on the last day if you are paying by cash). If you have not book any tour, fear not. There are private tour guides and drivers around the port areas where you can hire. There are activities such as art and crafts (making paper flowers, making jewelries and more), cooking demonstrations, dance lessons and performance after dinner for your entertainment. They are all listed on the newsletter. TV programs are also quite new. I remember that we watched a live telecast of the Golden Horse awards on our first day. When the ship is on high seas, there could be movies (like Johnny English and more) repeated throughout the day. Channels in English, French, Italian, Chinese, Japanese and more and available. There are two performances after dinner, one of each shift (there are two shifts, 5.45pm and 8.00pm). The performance at night includes magic shows, singing and dancing shows, acrobatics and etc. I love the live music performance after that. Ever since my father asked if I would like to watch people dancing randomly on board, I have been following the live band's performance ever since. Its the only time where I could enjoy live music without breathing in smoke. You could order drinks (alcoholic or non-alcoholic) in all theaters during performances. As the cruise ship focus on family fun, the Casino was meant to make winning hard and therefore there wasn't many people gambling at the gambling table. Children below 18 were asked to leave the casino. There is also a disco hall, which are more active at night, they open it in the morning for art and craft and other activities. Kids can entertain and be taken care of by the staff at Squok club. I have not use that service, but I could see how children enjoy themselves when they were brought to the buffet area to have their lunch. I heard from one parent that her son doesn't like it because it feels like going back to school. Another parent told me that her son made a lot of friends there. You can leave your kids there and tour the ports of call without having to worry about them or having the hassle for bringing them along. I would recommend you to bring an empty bottle with you for water. Costa do not provide bottled water or water in any form as you please (except for buffet area). You can refill water when you are in the buffet area. They charge 1 liter of mineral water at USD$2.75 per bottle and USD$2.70 for canned soft drinks. You could ask for a kettle if you don't find one in your cabin, boil some water in your cabin so that you have water to drink. Or else, you can always drink tea, coffee, tea and juices in the buffet area. Don't worry about bringing water to your trip. If you are going via a Costa planned trip, they will give you water. If you are going with a private tour guide, tell them to stop by somewhere you could get bottled drinks. You can't bring food and drinks away and to the ship (don't worry about being hungry or bringing food off the ship, because most likely you don't feel hungry after having buffets for a few days.), but you could empty bottles and bring them to the ship to store water. There are a few areas where you could have your breakfast. Don't bother about having breakfast in cabin, there are so many food you can eat at the buffet area. There are omelette stations during breakfast and pasta stations during lunch. If you would like to have pizza, you could go to pizzera. In Pizzeria, they will serve desserts and whatever pizza they bake. At night, it serves instant noodles (soup are not instant noodle base) with either beef, chicken, pork, seafood or vegetables (choose one) and four pizzas of the say to choose from. There are two restaurants, you will know where your dinner is served when you enter your cabin by the first day, you should see a card on your writing desk. On the card, it will show your table number, the time for dinner and which restaurant is it. Dinner is usually Western, with appetizer, soup, pasta, main course and dessert. Get ice cream for desserts here, because you don't get ice cream when you are in the buffet area. If you had missed all the meals and buffets, a sandwich bar is served from 1am to 6am, usually buns (sliced into halves with egg fillings) than white breads, salads, tea and coffee are served. Buns are pretty hard, those with gastric problems should reduce your intake or stay away from it, get salads instead. There is a salon, a spa, several shops selling items from international brands, and one shop selling snacks. Sometimes, there are mini fairs to sell items on promotion. Shops don't open throughout the day. Usually, they will open after you had your meals. We observed that there are many staff who are doing more than one job. On our last day, we were told that they have to work on 8 months contact without breaks, receiving USD$800 per month. I say, its hard work on those staff. We appreciate it. Staff are friendly and polite. They made an effort to make you happy and we could remember some staff and on their cruise ship, I didn't have any impression at all. Before your disembarkation, please attend a presentation about that and know what to do. You will be given a colored baggage tag and remember that color, they will call out your color for disembarkation. You don't have to tag to your bag, just remember your color. If you want to sit around and wait, you could wait in any common areas. Those with baggage (not hand carried) have to leave their baggage outside their cabin by 1am on night before your last day. I had seen people who left their baggage after 1am and I have no idea what happened to them. Remember to collect your passports, settle your bills before you leave the ship! Read Less
Sail Date: December 2013
We have sailed on Costa before and promised that we would not do so again, but the dates and the length of the cruise and the ports to be visited made us get excited again, and it was a different ship this time, so we thought, why not? ... Read More
We have sailed on Costa before and promised that we would not do so again, but the dates and the length of the cruise and the ports to be visited made us get excited again, and it was a different ship this time, so we thought, why not? Great views from the balcony, but on the wrong side of the ship, we were always on the water side never got to watch the port from ours. Very small room, don't let the photos on the web pages fool you, just enough room to walk between the wall and the bed. the balcony itself is only 1m x 2m with 2 chairs and a very low table, the door is extremely heavy as you would expect, however, my wife struggled to open it most times. The bathroom is exactly the same size as every other stateroom, so no extra space, and for a person who is 6ft tall and weighs 220 pounds that does not leave a lot of room for anything! let alone getting in the shower. Sadly, the airconditioning unit in the hallway burst a pipe and flooded our cabin and six others around it, we were disappointed with Costa's compensation offer ( a bottle of wine and a bowl of fruit ) to put up with an industrial dryer in our room for the next 3 days of the cruise and one outside the door for 4 days, not to mention the smell of wet carpet for 4 days. Bad, Bad, Bad! The ports that we visited were Semarang, Benoa, Lombok, Singapore, Penang, Langkawi, Phuket (Patong) and back to Singapore. I would pass on Semarang, Lombok and possibly Benoa, but the other stops where terrific. The Costa entertainment crew, they call them the "Animation Team" now, were a bit of a let down compared to the entertainment team on the Costa Romantica that took us to similar ports just 2 years before. Being the Christmas and New Year cruise the staff had made pretty red bows to go on all of the cabin doors and there were a few tinsel pieces around the place, the atrium had a lovely decorated Christmas tree but that was about all. For NYE the crew let go of a net full of balloons on the strike of midnight, but because of the layout of the ship, there was not really many people in the area to enjoy this. I think that the deck layout on the Victoria made for a difficult time for them, there is not just one spot to be entertained in but many small areas, but we made our own fun. the good thing is that Costa has stopped people smoking anywhere on the ship that is inside, you have to go to the outdoor areas. Given that we have now had two cruises through Indonesia, Thailand and Malaysia, I think maybe the next one will be to the Phillipines, Cambodia, Vietnam and Japan etc. Just next time won't be a Costa cruise. Read Less
Sail Date: November 2013
My wife and I were looking forward to some decent Italian cuisine when we booked a mini-suite on Costa Victoria.. Cabin - A good sized 310sg ft of space with a very comfortable queen sized bed and a wardrobe area with 2 bunks. A bottle of ... Read More
My wife and I were looking forward to some decent Italian cuisine when we booked a mini-suite on Costa Victoria.. Cabin - A good sized 310sg ft of space with a very comfortable queen sized bed and a wardrobe area with 2 bunks. A bottle of chilled Prosecco and daily fresh fruits were very welcoming. Butler and Steward were excellent in their services. Breakfasts served in the room were a delight. Toilet - Full range of toiletries and bath salts for the Jacuzzi. Problem arises when you shower - water fills the trough between bath tub and wall. To solve the problem, they conveniently blocked both ends with pieces of plastic - and the water overflows onto the floor and finds its way into the bedroom !! Incredible. Dining - The Pizzeria's offering of a selection of pizzas was acceptable. The other dining options were nasty in comparison. On the first Gala dinner, the soup tasted like bilge water. (Yes. I actually know the taste). The other items on the menu were not much better. We skipped all the lunches, preferring to have a full breakfast instead and not disappoint ourselves with the lunch offering. The second Gala dinner promised Grilled Boston Lobster - and so it was. Lobster was virtually disintegrating and not deveined. To top it off, both claws were missing! The 'special' dessert - bomb Alaska - was a joke. Never have we been so disappointed with the cuisine on board ship. Entertainment: Showtime featured a Michael Jackson impersonator - and he was good! Performances by the ship's dancers; singers; magicians etc.. were comparable to other cruises. Casino - Bets start from US$25 for blackjack and Baccarat. Minimum bet for Roulette is $5. Tables were mostly empty except for the 1Cent jackpots. Tours - Borobudur - Tour was escort by 2 or more police cars which helped clear the way for the buses. Police cars even went head on against traffic to force the oncoming traffic to halt and make way for us. Convenient for us but inconveniences the folks going about their daily business. Is this promoting tourism or is it a blatant display of force. Anyway, even with their 'assistance' we were 2 hours late in returning to the ship. Banish the idea of ever taking a private tour to Borobudur - you'll never make it back on time. Bali - ship was supposed to dock at 2pm at Padang Bai where there's a good beach and local entertainment. This was delayed to 4pm and subsequently arrived at 6pm at Benoa Port - far away from the excitement that is Bali. Lombok - A private tour is far cheaper and offers more time/places than the ship's organised tour. We had the good fortune to travel with Agung in his new Toyota MPV. To book his services, email him at agung040372@yahoo.com Read Less
Sail Date: November 2013
If you,ve never been on a cruise ship before you might think not bad but if you have then 6 out off 10. We had a balcony cabin which was ok but have seen bigger and cleaner for the same price.Food was ok but never had a really hot meal in ... Read More
If you,ve never been on a cruise ship before you might think not bad but if you have then 6 out off 10. We had a balcony cabin which was ok but have seen bigger and cleaner for the same price.Food was ok but never had a really hot meal in 7 days, entertainment was just above working men,s club standard although the dancers tried hard, bar staff were mainly young people from China but they were really nice and had such lovely smiles you couldnt get angry with them. Emebarcation was fine but the evacuation drill was a joke 25 mins standing in the sun, people still rolling up 30 mins late in the end people saying sod this I,m going and wandering off. Ports of call were Semerang cant say a lot as we only walked to the docks, Bali what a joke arrived 7pm had a private taxi , outside of the docks there were gangs of men everywhere and the town Kute was a doss hole , dont go to the beach at night very dodgy one woman was mugged and the week before a man was stabbed Costa should be ashamed to stop here at this time of night where was it Alan Whicker went it wasnt were we went. Lombok was the last stop and we went on a ships tour , really interesting for sure the best island and people very friendly unlike Bali, children were really friendly waving and really excited to see you although 3rd world it was so facinating. In summary ports of call were very poor and expensive on the ship , would we go with Costa again then no. Read Less
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 2.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 2.0 0.0
Family 2.0 0.0
Shore Excursion 2.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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