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109 Costa Victoria Cruise Reviews

Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt ... Read More
Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt very welcomed when I first entered the ship. All the staffs, officers and captains were there to welcome us. The staffs then led us to our room (Deck 4,Nabucco). As for room service, the staffs were excellent and skillful in their job; they tidied our room when we were out for breakfast & dinner and spent the fastest time to complete their job to make sure that the room is neat and tidy before we come back. The guest service was very helpful for us, as my grandparent's room' air conditioning was faulty, I called the guest service to send men to repair, and immediately the workers were here to fix it as fast as possible. Staffs were polite towards everyone and helpful to guide us and help us throughout the cruise journey. Dining: We all know that the origin of Costa Cruises is Italy. So maybe you guys will be wondering: Would the cuisine be Italian? My answer is no, there are all varieties of cuisine such as Chinese and Malay. For my case, I am a 13 year old Chinese boy (Singaporean) and I was worrying about the food, will it be close to Chinese food? But when I got on board the ship, it was quite a shock to me that it wasn't all Italy food, but International cuisine. The bolero buffet (Deck 11, Rigoletto) serves rice, fruits, pasta for sure and other international delicacies. Tip 1: Try not to go to the A La Carte restaurant at Deck 5, Boheme (Fantasia & Sinfonia) because the dishes are all the same as the Buffet on Deck 11, so might as well go to Deck 11 with unlimited servings. Tip 2: If you do visit the Bolero Buffet on Deck 11, you would notice that there are 4 sections divided throughout the restaurant (International/Halal/Vegetarian). But there are actually more dishes avaliable at the end of deck 11. So don't miss the chance! Cabin: The cabin is spacious and neat. The room service is twice a day in order to keep the room tidy. The staffs who help you to make up your room will often use napkins/towels to form animals/plants. The air conditioning's temperature can be manually controlled. The overall rating for the cabin is excellent however, the design is a little weird. The window is located above the beds, so in order to view the scenery, you might have to climb up. *Note: The room card is in your room* Embarkation: Singapore I was thinking that it would take very long for us to board the ship because I have read other reviews from other users that we were given a pass/queue number and had to wait for a long period of time, just like my Star Cruise, Gemini experience last year. To my surprise, after siting at the waiting area of 10mins, we could check in and board the ship already. Tip 1: Try to board the ship as early as possible to prevent "human jam" Embarkation: Phuket The ship travelled 2 days to reach this destination. The ship will anchor at the "mini port" at the entrance of Phuket. Therefore, to get on shore, there will be boats to ferry us to Patong Beach. Patong Beach is a place for relaxation for everyone, they have many activities along the beach such as water skiing, rides on speed boat. For my family, we went with the shroe excursion that costa: Highlights of Phuket and Island Safari. Island Safari is similar to Singapore Zoo, there were performances by Monkeys and Elephant. We even had a chance to ride on elephant, it was an enjoyable moment riding the elephant with my Dad. We also went to the famous temple in Phuket, Wat Chalong. Afterwards, we visited the first cashew nut factory in Phuket. We bought many dried fruits/nuts there and we went back to the ship. Our tour guide, Pao, he's an awesome person, he took care of my grandparents throughout the journey, sharing his life experience on the bus, chatting with us went we were bored. *Note: There are more choice of excursions* Embarkation: Penang After leaving Phuket, we headed for Penang. This time, my Dad did not book any shore excursion because my grandparents were not feeling well. So it was a Sunday, my family was walking along the streets, and happened to see many people at the street market nearby the port. It is on every sunday and the shop owners offer a reasonable price for their merchandise. It was quite troublesome before we had to walk one big round around the port to get out of the port. I suggest everyone to download the offline map of Penang in Google Maps. *Note: There are shore excursion available too* Tip 1: There will be taxi drivers outside the port waiting for you. Embarkation: Singapore (End) The had to wait till 3pm to disembark the ship although the ship reached Singapore at 2pm. There will be a colour tag for you to tag on your luggage and the colour will decide the time of disembarking. At 10am, we were requested to leave our room already. This is something I don't really like, there's still 4 hours to reach Singapore, and yet we have to leave our room so early. I had nowhere to rest but under the hot sun at deck 11, beside the pool. Entertainment: There are lots of entertainment on the ship, like Casino, Mini Arcade, Festival theatre for performances, the main hall of the ship for party and Deck 11, Pools. The Casino is only available for certain ages however the arcade is for all. Performances were held in the Festival Theatre such as "Angiolino&Janette La Fracci in Surreal Circus Comedy" and "Michael Jackson Tribute Show". The parties like "The Carnival of Venice Party" and many more are held at Deck 5. There are 4 pools of jacuzzi and 2 rather deep swimming pools. **Note: THE WATER OF THE SWIMMING POOLS IS SALTY** In a nut shell, I feel that Costa Victoria is worth the money and very suitable for family. There will be many activities for you to participate on board and board games/ balls (e.g. Basketball)/rackets (Table Tennis) can be rented by deposit. ***PLEASE DO NOTE THAT ALL MONEY SHOULD BE PAID IN US CURRENCY*** Tip: Register your credit card upon boarding the ship because at the end if the journey, you will be paying a service charge of US$48, because if you don't register your credit card, on the last day, you will have to pay US$48 and requested to queue up. I hope you like my review of Costa Victoria. Do ask me anything regarding the ship and I will try to answer it. Do share your experience with me! Read Less
Sail Date December 2015
This is the first time travel in a cruise, I really enjoy these days! When I get on the cruise, every staffs are very nice with smile and direct us to the cabin clearly. I went there with my boyfriend. Although the cabin is not very big, ... Read More
This is the first time travel in a cruise, I really enjoy these days! When I get on the cruise, every staffs are very nice with smile and direct us to the cabin clearly. I went there with my boyfriend. Although the cabin is not very big, it is clean and comfortable like a tiny hotel. We need to gather in the hall first to learn basic survival knowledge. Then we went to have our buffet dinner. It is convenience that we only bring our room card to record all our expenses. The buffet did not have much choice but taste good. We went to the deck after dinner. The wind was tender and full of stars on the sky. How a romantic night for us! It is quite difficult to see this beautiful sky in urban city now. If we didn’t get on the boat, we will miss it! The next day we enjoy breakfast in room, it came fast in warm temperature, nice! Then we swam in pool with sunshine, so relaxing! I also had a spa, it was relaxed. The staffs were considerate of my body with soft message and my boyfriend went to gym, he told me the fitness center was big. They played music inside and serve with towel, cool water to all guests. We met at the function hall, there was a show tonight, the MC was funny drove everyone being crazy and happy. The disco and casino opened until late night, we have so much fun inside! We met a young couple as well. They have come twice already and also agreed the service of Costa was good, very suitable for them to spend their holiday here. When we arrived on Malaysia, we took few hours to land on the beach. Sunset on beach was stunning! We ate something before back to cruise if we can stay longer, that’s must be prefect! It is really an enjoyable trip for us to escape from the busy city. The staff’s services are good and won’t feel boring or dull during the trip. Costa brings me a memorable cruise travel. I will come back when I feel tired again. Read Less
Sail Date February 2015
I have a wonderful trip with my wife and kids during Chinese New Year this year. Our family went on Costa Victoria’s New Year Cruise which had many festive events planned out. Due to unforeseen circumstances that happened at home, my ... Read More
I have a wonderful trip with my wife and kids during Chinese New Year this year. Our family went on Costa Victoria’s New Year Cruise which had many festive events planned out. Due to unforeseen circumstances that happened at home, my family could not celebrate it back in Hongkong, thus we decided to travel out to spend this one-of-kind New Year in a different way. And I’m glad we did it. My sons are big eaters like me, and we had the chance to eat non-stop onboard. The pizza onboard was marvelous! And the CNY dinner reminds us the festive feelings of Chinese New Year, despite being on the waters. There were little dim sum, lou hei… and I didn’t expected to have so much chinese traditional dishes onboard an Italian ship, I’m quite surprised! Aside to activities, there were many rowdy activities such as dancing and performances. Though none of my family are fans of the special-feature HK singer, we did enjoy all the night-time shows, fun to watch the MJ impersonator perform and other Italian shows. If you have not been onboard Costa Victoria before and deciding if you should take this cruise, here are some points that you’d find useful in making your decision: Costa App: Allows you to communicate with guests onboard. It is free being able to communicate with each other especially when you have a big group on board, is very crucial Rooms: The rooms are cleaned everyday and choosing a room with a balcony is highly recommended. Nothing beats waking up to the serenity of the sea. The hygiene and cleanliness is alright. The only gripe is that the bathroom is too small! Activities: There will be a info sheet placed inside your room before the start of each day, and there is hardly an hour where there is no activity going on. The cruise is constantly busy with an event, so there is definitely no worry about getting bored or dull. Read Less
Sail Date February 2015
Thank you Costa Victoria for organizing the best cruise trip for me and my family over Chinese New Year! To all the reviews here, I was quite shocked to read about the negatives comments because I feel that the Costa Victoria crew are the ... Read More
Thank you Costa Victoria for organizing the best cruise trip for me and my family over Chinese New Year! To all the reviews here, I was quite shocked to read about the negatives comments because I feel that the Costa Victoria crew are the best and I will like to praise them for their thoughtful and wonderful service. My cruise departed from Hongkong and travelled to Sanya and Danang and Halong Bay. The destinations that the cruise chose were extremely perfect travel points and I enjoyed myself thoroughly. I have not travelled to Vietnam before so the expedition showcased the country really well and Halong Bay was amazingly beautiful! One of the highlights of the trip was definitely being able to watch a HK star, Louis Cheung perform! I was thrilled that Costa invited him to perform on stage. Watching him sing and playing games with audience in the theater was fun! and together with the CNY atmosphere, I knew I will never have such an experience any where else. Also, I am impressed with how Costa and the travel agent planned the cruise’ activities, inviting Louis to perform, selecting beautiful destination spots, and also organizing a special Chinese new year dinner. It was definitely a pleasure to be able to all kinds of food (From Italian cuisine to Chinese dishes) as well as enjoy the shows and spend it overseas. Definitely beats the hustle and bustle of the city life especially since its so chaotic back in HK during the festive celebration. My family and I enjoyed it a lot. Thank you Costa for being such a wonderful host, I hope everyone will support costa!   Read Less
Sail Date February 2015
If you are an Asian looking for a cruise experience, you might want to think twice about cruising with Costa Victoria. Most international cruise lines have a wide variety of food that includes Asian cuisine, but Costa Victoria is an ... Read More
If you are an Asian looking for a cruise experience, you might want to think twice about cruising with Costa Victoria. Most international cruise lines have a wide variety of food that includes Asian cuisine, but Costa Victoria is an Italian ship line that offers more Italian food than others. Be prepared to choose from a predominately western-european menu that includes no Asian food. You can look for some culinary comfort when you order noodles at night, but even so, the taste is rather bland. Aside from an Italian eatery experience that I couldn’t get used to, the activities are nonetheless the highlight of my trip. The performances and facilities were enjoyable when you consider the amount of money you pay for the trip. It is very reasonable. There were a lot of dancing and performances that showcased the Italian culture- something that is different from the other cruises, and if you want to get a glimpse of Italy, this is the cruise to be on board. Furthermore, there’s no pressure for a nice dress code because their dining halls and concert theaters do not require a jazzy prim get-up. You can come in comfortable berms and shirt, which I really appreciate, especially when on a holidays. Read Less
Sail Date January 2015
This cruise was booked to celebrate my husband's big birthday and was a once in a lifetime event for us. We picked it mainly because the advertising stated we would be visiting the orangutangs in Borneo but it just happened to be ... Read More
This cruise was booked to celebrate my husband's big birthday and was a once in a lifetime event for us. We picked it mainly because the advertising stated we would be visiting the orangutangs in Borneo but it just happened to be part of a cruise holiday. We have a bigger complaint against the tour operator which have nothing to do with the cruise but we also have a lot to say about the actual cruise, our expectations and what we got. As far as the cruise is concerned here are my views. We were led to believe that this was a 4 star ship (and is still being advertised as such). In my opinion it was 2 / 3* and very poor. In all the decor was good and we were well looked after by our cabin girl (cleaning, making beds etc). However, we paid extra for a sea view cabin which was just big enough for a double bed with 9" on each side to get in, there was a small dressing table and a corner unit with shelves holding a TV. The porthole was above the bed and you have to stand on the bed to see out. The shower was smaller than those on Brittany Ferries which do overnight crossings, and we were provided with one miniature bar of soap between two of us for the whole voyage. There was a soap dispenser inside the shower stall which contained some harsh soap product. Because we had a long plane journey we were advised not to take too much by way of shampoo, conditioners etc (by firends) as these would be provided. We were sadly disappointed. We stayed in Travel Lodge a couple of nights after this cruise and we paid £33 for a double room and all toileteries were included, which I would have expected on a 4* cruise. Our first main impression was the food. The menu was impressive and everything looked amazing - until it arrived on your plate. They served courses out of order, food was cold or undercooked or just not what was ordered and in general mealtimes were a shambles and the food inedible. We complained to the waiters many times asking them to change dishes to what we had actually ordered or to re-cook something and, although none of this was their fault, they soon became annoyed and rude. May I state that on our table of 8 people 6 people had to send their meals back on the first night and it continued throughout the cruise. This is to say, it was not that we were over fussy but everyone was complaining. I can understand the staff becoming surly but when I asked to speak to the manager or the chef, nothing happened, no-one would speak to us. We also tried the self-service restaurant and found the food to be placed around the area in a very haphazard way, in old-fashioned serving dishes, which were often left open, making the food cold. We also found the same thing in the dishes day after day. We were assured that it was fresh food every time but who wants mashed courgettes for lunch, then dinner and then breakfast. I expected a buffet to be laid out with beautiful salads and fruits and choices of meats etc but it was just meat and 2 veg like a school canteen. We were expecting 24 / 24 hour food availability but when we had to miss lunch one day (again, due to a mess up by the staff) we found that there was no food available until 6pm and that was in the burger bar, then later and into the early hours you could get a pizza. Not quite fine dining. We did not chose to have the pre-paid drinks package as neither of us drink much alcohol so £28 a per each seemed a bit steep for a couple of glasses of wine. We could not buy the pre-paid soft drinks package as it was for under 17 year olds. That left us paying for everything. You got juice and tea/coffee a breakfast but at other meals everything was extra. So you got your meal then had to pay for a cup of coffee or a glass of water. Water was charged at US$ 4.98 per bottle. When we bought a bottle of wine with dinner we only had one glass and they would not allow us to take it into one of the lounges to finish at our leisure, or to our cabin to enjoy later. Not allowed. If you wanted anything for your cabin you had to pay for the drink (of course) but then pay US$ 9 to have it delivered, plus, lets not forget the 15% surcharge on everything, delivery and the drink or food. Next we had a problem with the excursions. We didn't book in advance as we were travelling between our home, our stopover in the UK and the airport when the information arrived. However, we did make all our bookings on the 2nd evening of the cruise and were happy with our choices. However, they lost our bookings and could not offer us any alternative or squeeze us in somewhere as everything was fully booked. They have since said it was our fault for not booking in advance but what difference would that have made if they had lost them too. It was not that we didn't book. THEY LOST OUR BOOKINGS. That mean't we had to find our own way about when the ship docked, and, unfortunately, the staff had no information about where to do, what to do independently and the ship did not even provided currency exchange as we were landing in ports with unknown currencies (such as Borneo, Brunei, Boracay etc). They didn't even know (we found out for ourselves) that the welcoming committes from each country were providing all the services the ship should have, and free of charge (i.e. no charge for changing money back and forth, free hat, bottles of water etc). As for the entertainment. We had to eat out meal at a set time and were not allowed to change that. At the end of each meal we were herded into an auditorium and were 'entertained' by what was no better than amateurish singers. One chap was quite good but I could have heard him at a local kareoke night. The shows lasted 40 minutes when the lights went up you were herded out where you had a choice of sitting in a bar or going to the casino. I expected music and dancing. Again, I was disappointed. When we did get off the ship to go ashore it could take up to 2 hours to wait your turn - this being because we were not booked on organised tours (reasons above) and spent only about 2 or 3 hours on shore, walking around the dock side and port area. To then wait up to 2 hours to get back on board, which was started early therefore cutting your time ashore even shorter. Just one final thing. Having found that there were no toiletries in the cabin we then discovered there was no shop on board to buy such things. Yes, you could buy expensive, designer watches and jewellery, you could pay US$80 for a massage or go to the salon to get your hair done. But you couldnt buy a bottle of shampoo or conditioner. To add insult to injury, no matter how much you complain, they are still happy to take a further 10% in a tipping charge, so no idea what the 15% surcharge was. I just hope that if someone is thinking of booking this cruise that you think twice. We have telephoned them to ask about the ship and according to them it is a 4* luxury cruise. When we asked for details of the ship, food, entertainment etc they said - you can read about it on the Costa website. Please .... don't go. We wasted £3,900 on this trip. But more than that, we didnt get to see any of the places we docked at and there was no trip to an orangutang reserve, just a zoo, but that is another story. Read Less
Sail Date January 2015
I travelled with Costa and it was my first cruise experience. It was a short getaway with my JC friends as we wanted to get away from work for awhile before the year starts. As this was my cruise expedition, I didn’t know what to expect ... Read More
I travelled with Costa and it was my first cruise experience. It was a short getaway with my JC friends as we wanted to get away from work for awhile before the year starts. As this was my cruise expedition, I didn’t know what to expect but it was a good experience overall! However, as necessary as it sounds, I must remind anyone who’s about to take the cruise that COSTA CRUISE IS FROM AN ITALIAN COMPANY. It’s one of the cruises DNA and main selling point that separates this cruise from other cruise lines. So, logically, their menu will consist of Italian food like pizza and pasta! It’s funny that we met other fellow Singaporeans who complained to no end about the cruise, saying that the food has not enough Chinese variety. Furthermore, as crazy as it sounds, even though I am not a frequent cruise taker, I for one, know that due to the ship’s engine, the beds will vibrate slightly at night, and the food may not taste as delicious due to mass preparation! It was quite embarrassing for me to find out that the people who complained are Singaporeans, and they grumble about not having enough Chinese dishes and that the engine makes too much noise at night. To all reviewers out there, please have a fair judgment on this! Don’t blame Costa for your own unrealistic expectations and shallow reasoning. The beds may vibrate slightly at night, but it did not affect my sleep nor wake me up in the middle of the night. Furthermore, taking this cruise is to allow you to experience the different variety of Italian cuisine! Be adventurous and stop sticking to your Chinese appetite. Even so, when I was craving for some Chinese comfort, Costa did provide hot soup wanton noodles and dumplings at night during their supper meal. Absolutely wonderful and I see no reason to complain. Thumbs up for Costa for sticking true to your Italian roots and always keeping a smile despite dealing with unreasonable people. Ciao! Read Less
Sail Date January 2015
Services: 3.5/5 Paid services were much better than those that were free. Went for facial and spa that were on discount. Everyday there will be an event and sale and you can find good discounts on their paid services then Restaurant ... Read More
Services: 3.5/5 Paid services were much better than those that were free. Went for facial and spa that were on discount. Everyday there will be an event and sale and you can find good discounts on their paid services then Restaurant staff were very friendly and funny. They made an effort to converse and always ensured that we had out food quick and hot. They always made me and my daughters laugh. WIFI was expensive! This is the only reason why my rating isn’t 5/5. It is USD 10 per hour and even so, the connection is weak, particularly in our cabin rooms. Please do something about this Costa! Entertainment Activities:/ Facilities 4/5 Expect a lot of dancing. If you are not into dancing, you can win a quick buck at their gambling casino or play at their acrade. Seems like they hold nightly bingo sessions, but I didn’t play Most of the activities seem more catered for kids, such as basketball, party mask creation. I visited most of the gym facilities such as the gym and pool. Overall Experience: Definitetly unlike the other cruises like Royal Carribean, Costa is a more laid back cruise experience catered to young families and a relaxing holiday.   Read Less
Sail Date January 2015
I travelled with Costa Cruise recently and it was awesome! My family and I decided to try after numerous trips with other cruises – been on star cruises way too many times. There was a huge variety of food and the staff was really ... Read More
I travelled with Costa Cruise recently and it was awesome! My family and I decided to try after numerous trips with other cruises – been on star cruises way too many times. There was a huge variety of food and the staff was really friendly. The rooms were clean too which was something my parents were particular about. But most of all, what differentiated costa cruise from the rest is how relaxing it was! We had a hard time in the other cruises because there seems to be a lot of people everywhere no matter where we go and regardless of the period of time we were out and about. Costa Cruise also seem to cater more to the older generation which works really well for us because we are all adults in the family and we didn’t like how there were so many young children in the other cruises running up and down. Don’t get me wrong, we love children but it sucks when you are preparing to relax on the cruise and some kid starts bawling his eyes out for God knows what reason. Not much of a relaxation in my opinion. In Costa though, there were few people around and there were times when I only had to share the pool with a few other people :D My sis and I are gym fanatics so it’s really cool how we can go to the gym and we didn’t have to fight with everyone else for the treadmill or the weights. The staff were really friendly and I never had a boring time at the gym since they would always strike up conversation with us. Doesn’t hurt that some are pretty good eye candies ;) We kept going back to the gym and I even lost weight despite eating so much! Killed 2 birds with 1 stone haha. There was a downside though… the engine’s humming and vibration gets pretty loud and hard to ignore some nights but if you feel like you can’t sleep because of that, I suggest hitting the gym or binging on the food. Definitely guarantees a good night’s rest. Tested and proven. Wellll, overall it’s a memorable and pretty cool experience for my family. We shopped quite abit on the main deck and saved lots of money due to the discounts given at the shops. Would be nice if they were to give more discounts though ;) We’ll be back again! Read Less
Sail Date December 2014
Singapore - Malacca - Penang This is the 3rd cruise line my family n I took. Have taken star cruises, royal Caribbean before so wanted to try out costa this time round. Bad choice, bad mistake! Worst cruise experience or rather only 1 ... Read More
Singapore - Malacca - Penang This is the 3rd cruise line my family n I took. Have taken star cruises, royal Caribbean before so wanted to try out costa this time round. Bad choice, bad mistake! Worst cruise experience or rather only 1 word to describe it - chaotic ! Boarding time was 4pm, upon reaching at 3.30pm need to queue to get a "Q card" stating the time of check in. We were given no 8 n was told our check in time will be 6pm ? Staffs were stern n fierce. Upon boarding the ship , we were given costa card which act as a room key n charge card on board. Again staffs were not very friendly nor helpful. Make me seem not very welcome , very different from the other 2 cruise lines. We wonder off by ourselves to find our rooms. We had 3 balcony rooms with 2 even room nos and 1 odd no - pls take note odd n even nos rooms are on 2 different sides of the ship! My verdict 1) rooms - balcony Relatively small, cleanliness was still ok. The type of service u get in terms of the cabin really depends on your luck as in your cabin steward. We had 3 diff rooms, 3 diff cabin stewards, service given were diff. 2) staff attitude HORRIBLE - makes me wondered if this was a FOC cruise? If not why were the staff so unfriendly n rude ? Staffs are rare , Smiles were rare, really rare ! 3) Food - super pathetic food especially the level 11 buffet line. No juice provided at all, only coffee n tea n plain water w very weird taste. The ala carte restaurant food was ok but service was not up to standard , the staffs do not mingle w guest, hav the feeling of "pls finish your food n go" kind of attitude. 4) bar drinks Non standardized drinks. Same cocktail order at different bars taste different and looks different. To summarize , the food and the staffs attitude are the 2 major big problems in costa Victoria ! If passengers don't feel welcome and not provided with satisfactory food then I don't see any reason to be on board ! It's absolutely not value for money ! Read Less
Sail Date December 2014
Realized that most reviews here about European expeditions. I’ve travelled with Costa with my husband when we visited Singapore for a holiday. We celebrated our first wedding anniversary with Costa when we were on board, after much ... Read More
Realized that most reviews here about European expeditions. I’ve travelled with Costa with my husband when we visited Singapore for a holiday. We celebrated our first wedding anniversary with Costa when we were on board, after much comparison with other cruise liners. Great trip overall, the ship was really big, and hence spacious, and we had no problem finding dining areas or drinking areas at the numerous bars. Unlike locals bars and restaurants, the staff were very attentive and friendly, always chatting with my husband and myself during meal times. The food was great too, i enjoyed the free flow ala carte buffet of wide selection of Italian cuisine. Prior to our first meal, we were allocated table numbers, hence didnt have any trouble finding a seat. We had a great table throughout our stay, by the side with a mesmerizing view of the sea. Rooms and toilets are clean, the turn down service was prompt and efficient. Though a little small, the toilet was clean and full equipped, just remember to bring your toothpaste! The all-day beverage promotion was my husband's favorite! Being an avid alcohol lover, he was excited to try all the different concoctions, especially when the prices in Singapore are so steep. Do get the drinks package when you're on Costa, it's really affordable and life definitely gets better when you’re abit tipsy ;) I recommend this cruise line especially to those Asians like me who are keen to try for a holiday off in the seas! Read Less
Sail Date December 2014
Finally after some saving up I was finally able to take my mother on a cruise I promised her a whole year ago. We boarded the Costa Victoria in August and I have never seen my mom being so satisfied, she enjoyed the trip a lot. The price ... Read More
Finally after some saving up I was finally able to take my mother on a cruise I promised her a whole year ago. We boarded the Costa Victoria in August and I have never seen my mom being so satisfied, she enjoyed the trip a lot. The price of the Costa Victoria cruise was also much cheaper than I expected. So the trip started with us taking a flight to Shanghai for embarking and of course we took advantage of this side trip and did some sightseeing around Shanghai for 2 days. The route that we chose was a cruise from Shanghai to South Korea, which could not have been more perfect for us as my mom have always enjoyed historical novels and visiting heritage museums and I could bring her to all those places so effortlessly. I also realized that it is so convenient if you have a credit card to pay for stuffs on the cruise so you do not need to bring a lot of cash. But even if you do not own a credit card, you could just use the Costa Card they give out to pay everything on cruise then pay at the end of the journey at the counter. So at the first day of the cruise, when we were waiting to embark, Costa staffs came around with a round of drinks for us while we wait. That’s so heartwarming! It is quite embarrassing but I have to admit that I don’t have the strongest sense of direction, probably inherited that from my mom; we got lost on the way to our cabin. Fortunately for us a staff was there to guide us to the door of our cabin. Thank you Nicola! At the end of the trip, I found out Nicola is the best staff on Costa Victoria(Clap) After we settled down, it was almost 2pm and that was when we realized that we have not had any breakfast that morning and we can hear our stomachs rumbling. We immediately got to our feet and decided to go the restaurant on Deck 11 first. There was not a huge variety of food to choose from, but the dessert was an amazing finishing touch to our breakfast/lunch! We went to other restaurants in the remaining days and we found a burger joint which serves excellent burgers!! In terms of on-board entertainment, there were mini performances by singers on Deck 5-7. My mom was a quiet and self-contained woman so we went to library to pick up some books instead. On a few mornings my mom would just lay by the pool side while I swim. Be sure to take with you a cardigan or a sweater when you were on the deck though, it could get quite chilly when you step out onto the deck at night. At night, my mom and I went to a paid-restaurant to have our dinner. All of a sudden, the music started and the staffs were dancing to it. We were totally surprised and were invited to join the staffs. We were a bit too shy to dance in public so we passed but the children there were not. We were amazed and impressed by the Italian culture. We were also surprised when we went back to our cabin on the 2nd night. There were a couple of super cute elephant dolls on our beds! How sweet Costa is! Really a big thank you and we appreciated for Costa staffs to make our days on cruise! I could still remember how cheerful and patient they were when they taught us the way, because both of us have no sense of direction. Read Less
Sail Date August 2014
The first cruising trip with my boyfriend. We were so excited for it. This was something we longed for a very long time. A 6D5N trip, from Shanghai to Nagasaki and Kobe is our choice. We booked for a balcony cabin because of the limited ... Read More
The first cruising trip with my boyfriend. We were so excited for it. This was something we longed for a very long time. A 6D5N trip, from Shanghai to Nagasaki and Kobe is our choice. We booked for a balcony cabin because of the limited budget. Both of us believed in an old saying in Chinese: a buck in exchange of a buck’s worth service. So we didn’t expect much. In contrast, the sea view turns out to be absolutely stunning!! We had a great time spending overnight in the balcony. We watched the sunrise with the dolphins swimming. The buffet area was filled with sea and sky view. In fact, we enjoyed the view more than the food. The food was not bad though. They was traditional Italian dessert called “Cannoli” which I love the most! If you like to eat dessert, you couldn’t leave without eating it in the Club Restaurant. Swimming alone was always a precious sport to pursue. I went to the swimming pool 30 minutes after the meal. I felt flesh and blood after exercises. So did my mind. I didn’t remember the route to get to my room! I got lost! Haha. Fortunately leading the way back to my room was part of the customer service. The staffs was nice enough to lead me until I set foot in the door. We went offshore and had a One-Day Tour in Nagashima. The atmosphere and clean environment in Nagashima were excellent. There were so much entertainments to we could do in the ship. Live music, Opera each night after dinner, art and craft sessions. We joined the Captains Night once. We got dressed up and showed off. LOL. This was our first taste of cruising. After all, we felt great and would definitely bring my parents next time and let them feel how relax I felt this time. After this trip, I concluded who suitable for cruising trip. 1. People who won’t have seasick: you could feel the cruise shaking 2. Family trip with seniors: you don’t need to spend too much energy on moving from one spot to another. Keep packing and unpacking the luggage is tedious thing to do.   Read Less
Sail Date July 2014
I have to say, the Costa cruise line was totally failure. I spent more than $1700+ USD for my trip (per person), and the following are the services I received. First, the cruise itself is a 18 years old ship and had many places seems ... Read More
I have to say, the Costa cruise line was totally failure. I spent more than $1700+ USD for my trip (per person), and the following are the services I received. First, the cruise itself is a 18 years old ship and had many places seems broken down. I saw many "maintenance in progress" sign at spa, sauna rooms, bars, where we couldn't use for few days and even my cabin drawers were broken. More, the first night dinner was a chaos. The company arranged that all the passengers separated into two groups for dinner ( We couldn't pick our own times and each day can only eat once, every differ than other cruise line that I had been on). And they mess up the first dinner time so badly that we had to wait for 40 mins to have our dinner. Everyone on the second round dinner list were in front of the restaurant, yelling, it was a pretty scene. Costa should have a better management plan in terms of organizing it's dinner time. Moreover, the servers on the cruise wasn't friendly at all. I went to talk to the information desk couple times, and some of the workers had attitudes toward customers. Plus I never see the restaurant waiters smile once but messing up my food orders couple times and never pour us water until I ask for it. On the third night, the six floor was flooded because of the heavy rain on the sea---> flooded cruise? I really don't know how save will it be.... Last but not least, the food quality was the poorest!!!!!! My sister ate a ROTTEN fish one night and I got a POISONOUS potato the following dinner---> my potato had roots that were about an inch long, I really don't think they did a good job on food quality control...... The reason that I couldn't stand because the manager didn't even apologize or do anything about it! My parents and many of other passengers were complaining about lobsters the company offered was a scam, because the lobsters seem old and had very little meats in them. More, the whole ship don't offer other drinks but water except breakfast (unless you purchase them) and the water all had weird taste and smell. HORRIBLE! I was really excited about the cruise trip and expecting having a good time with my family, but all I got was anger and dissatisfaction. I DO NOT recommend anyone to choose Costa cruise line if you want to have a good memories with friends and family!!! Read Less
Sail Date June 2014
Just returned from cruising with costa,what a disappointment. Embarkation took about 2 hours,so slow. Got on board,went to cabin which is very small,the toilet smelt of urine as soon as we walked in. Went for something to eat,food not ... Read More
Just returned from cruising with costa,what a disappointment. Embarkation took about 2 hours,so slow. Got on board,went to cabin which is very small,the toilet smelt of urine as soon as we walked in. Went for something to eat,food not hot,no hot water left for tea,tables dirty,staff miserable and most unable to speak English..ship left 2 hours late from Singapore,no explanation for it either. In fact every port we visited the costa victoria left late. I was looking forward to seeing Bali but we were 4 hours late arriving and it was dark when we got there. The excursions that were offered to us we're mainly heritage tours, no beach tours,no snorkelling or diving tours,tours offered by locals were much better including zoos,turtle farms,paragliding etc. I would not recommend costa cruises. I think charging 11 dollars a day per person for service charges is disgusting and it is not optional,which is probably why most of the staff were miserable gits as they know passengers are being charged daily whatever. The only staff member we would have paid a service charge to would have been our cabin steward. Costa victoria need more staff and better management skills. Also had to pay for laundry charges,other cruises we have been on have laundrettes. Wifi charges horrendous. Disembarkation not to bad but it was a relief to get off. If you want a lovely cruise with great and polite staff go with princess cruises you won't regret it. Read Less
Sail Date December 2013
We boarded the first week of a two week cruise, embarkation was okay but not really organized. We had a balcony cabin. Cabin was okay with everything in working order. GOOD POINTS: 1. Cabin was clean and functional 2. Casino staff were ... Read More
We boarded the first week of a two week cruise, embarkation was okay but not really organized. We had a balcony cabin. Cabin was okay with everything in working order. GOOD POINTS: 1. Cabin was clean and functional 2. Casino staff were very friendly especially pit boss Marcel. 3. Décor in ship was okay and functional. 4. Shows were good especially dancers. 5. Port selection was different and good and this is why we selected ship. Bad Points 1. Food in buffet was not up to standards compared to other ships even compared to other Costa Ships ,and very repetitive. 2. Buffet was not open at night thus if you missed your early sitting at night because of a tour you were out of luck and your only choice was pizza which opened at 8.30 p.m. Pizza was not up to snuff as on other ships. 3. Staff seemed were very green, service at buffet slow, almost impossible to get drinks from waiters and they seemed to be non existent at times especially deck 12. I would order drinks (pop) and I would have finished eating and drinks had not arrived had to cancel order twice. Slow at cleaning off tables in buffet and staff had hard time understanding English or French. 4. Wash cloths in room were almost non existent had to ask almost everyday. 5. Tours seem poorly organized waiting too long for buses to arrive at some ports. Tours did not leave on time. 6. Casino machines are very outdated plus they removed most machines in favor of tables and many children were allowed to play machines which is illegal. 7. Casino dealers were very green and hard time communicating in English but pit bosses were friendly and were still training dealers. 8. No towels were found on decks for exchange. 9. Service in general was lacking and not up to par with other ships. 10. Did not have good selection of souvenirs stores only high priced items. 11. Main problem was overall staff seemed new and they had a very hard time communicating in English. 12. Entertainment in music venues were very blah.   Read Less
Sail Date December 2013
Last December(2013) we took an 11 night cruise out of Singapore with Costa Cruises to celebrate our 30th Wedding Anniversary. We thought that because it was advertised in the UK as a Far East Cruise, that it would be aimed at the European ... Read More
Last December(2013) we took an 11 night cruise out of Singapore with Costa Cruises to celebrate our 30th Wedding Anniversary. We thought that because it was advertised in the UK as a Far East Cruise, that it would be aimed at the European traveller. The cruise consisted of 3 mini cruises out of Singapore, up and down the Malaysian and Thai coast. We boarded the ship (Costa Victoria) at Singapore cruise terminal, it was a little drawn out out but we eventually got aboard, along with the rest of the passengers, 80% of which I would say were Chinese. We found our cabin 80423, it was small, as was the shower, but reasonable. When we went down for dinner we were shown to our table, 45, which we had booked in the "Fantasia" a-la-carte restaurant for our entire cruise, and met a nice couple from Sweden who were sharing our table. The food was ok, it was what I would describe as "good pub grub". That evening we noticed that a lot of the passengers (Chinese) seened to be just wandering around the ship aimlessly, and those that had sat in the bar were just there taking up all the seats to listen to the "entertainment" ( again pub level ), without even buying so much as a Coke! Their dress code left a lot to be desired, in fact some looked like refugees from a war zone. This was because most of the passengers disembarked in Singapore each time we docked to be replaced by more of the same, all they appeared to be doing was going from Singapore to Malaysia and back to possibly buy cheap goods, as Brits used to do on cross channel ferries to go to France for cheap alcohol. It was a Chinese ferry, nothing more. I also found these Chinese to be very rude people. It was almost impossible to get out of the lift if half a dozen Chinese wanted to be in, they would not wait! On our third evening we went down for dinner to be told at the door....."sorry we are full, but you can go and eat in the buffet on deck 11 if you want". I would not have eaten in that buffet if it was the only eatery on the ship! This happened on 3 evenings, each time I had to persuade the Maitre d' to find me a table, unfortunately it meant sharing a table for 8 with a badly dressed family of 6 Chinese. On Dec 17th, our Anniversary, we had booked the "Il Magnifico" a-la-carte resaurant, which was $33 each extra. While we were looking at the menu a couple came in and asked for a table, and he was wearing tee shirt and shorts. I got the impression the Maitre d' was going to let him come in dressed like that so I asked him if he would ask the gentleman to go and change. After about 5 minutes discussion at the door the gentleman did eventually go and change. I womder if I had not said anything if he would have been allowed in? It did appear to be very casual and not what was implied in the advertising. The excursions offered were expensive, and not really value for money, except for Koh Samui where we rode an elephant, and Malacca which was very nice. But Phuket, oh dear, we dropped anchor offshore and transferred by ship's tender to a rickety floating jetty in the bay of Kalim Beach. What a filthy, dirty place that was. If I had booked a holiday to Phuket, and ended up in Kalim Beach I would have demanded a refund. And to add insult to injury when we got our credit card statement as we left the ship we found we had been charged $121 each for "hotel services". This had never been mentioned to us by either Costa or the agent we booked with, Adore Cruises.co.uk. We left the ship VERY disappointed with our cruise, but wiser. NEVER again with Costa Read Less
Sail Date December 2013
Costa's cruise is everything better than the last previous cruise that I had board on. I wasn't keen on the trip due to work reasons, but I am happy that I had been there to experience it all. After left our cabin, we head ... Read More
Costa's cruise is everything better than the last previous cruise that I had board on. I wasn't keen on the trip due to work reasons, but I am happy that I had been there to experience it all. After left our cabin, we head immediately to the information counter. Its good to have 'Today' newsletter with you. The Today newsletter tells you a lot of things like what to do on that day, when will the ship reaches a certain port and what do you need for the this and that, what kind of programs are there, when and where are you meals and more. The information counter can be overcrowded because there are the most, 3 staff (usually 2) and there are many passengers to attend to. We headed to the tour office after getting information on where to book our trips. Its advisable to book your trip fast before its out of slots. However, if you have not book any trips. You don't have to worry. Many private tour guides will be near the ports to ask if you would like to have a tour. All you need if the Costa card to check in and out of the ship, money, the courage to get of the ship, the courage to go around with someone you think you could trust and whatever you need to bring. There is a drill to attend at about 4pm on the first day, please bring along your drill card which will be issue to you when you receive your Costa card. Also, go to your cabin and get your life jackets. Get it all done on the first day, and you will never be asked to attend on the second day or attend any presentation after that. Be cooperative, thats all they asked for, its for your safety. Sometimes you could feel the ship moves and it might cause migraines. I get used to it after day 1, but I still feel rocky after disembarkation. It is best to keep an empty water bottle with you, because they don't provide water. They would charge USD$2.75 for 1 litre of water. Of course, you could get water when you are at the buffet area. There are some people who stood there for a long time to refill their hard to refill bottles. (My suggestion is that you could get glasses of water and refill them at your table, do not use long or tall bottles, because the water dispenser is only suitable for glasses and short bottles) If you have not or decided not to bring bottles, you could make use the buffet area during breakfast, lunch, tea breaks and dinners to get water, tea, coffee, milk and in the morning you could get pineapple, grapefruit and sometimes orange juices. Soft drinks are at USD$2.70 per can. Whats good about the ship is that it gives you the chance to make friends with people, you will be asked to share table with people from other cabins in the restaurant. You might think that its not very nice, or you could be too shy to talk or doesn't want any interaction. When everyone is happy, people tend to not mind what you say and you could even share which trip you had been to and whats worth it and whats not. Due to limited seats and tables in the buffet area, (the buffet area is split into two, one on the right and one on the left) you have to find tables to share with someone sometimes. Don't worry about 'do you want to interact' or not, if you choose to keep quiet, no one would talk to you. I say, don't bother about having breakfast in the cabin, they charge you and you don't get to see the beautiful sunrise and you feel that you are missing out on all the action in the buffet area. When the ship drives into a storm, the external buffet area could be in chaos for while and I could still see a family of four munching down while everyone is hiding from the rain. Omelette stations are available in the morning and pasta stations are available during lunch. If you don't like the food served in the restaurant (they will issue you a card, which is found in your cabin for the time of your dinner (either 5.45pm or 8.00pm), where is it and your table number. Please remember and attend dinner at the same time and place everyday.) you could always go for a later dinner at 8pm-9pm. If you go to the wrong restaurant, they will ask you to go to the restaurant that you had been assign to. If you had missed it, don't worry, go to pizzaria and they will serve you pizza according to daily special menu (four pizzas to choose from everyday) and noodles (look like instant noodles, and you could choose to go with beef, pork, chicken, seafood and vegetables), pizzaria serves pizzas (you eat whatever they serve at the counter) only during the day. I love the curries in the Halal section. The breakfast are more or less the same everyday and the bread at sandwich bar at night can be quite hard to digest. The buffet areas are nicer since you could enjoy the sea and sky view. I saw dolphins on my last afternoon on board. The second last dinner on board was served with lobster and the last lunch has crab claws on the buffet menu. Yes!! Even if you do not wish to go offshore, there are things to do on the ship. I must say that even if the ship is on high sea, its not as boring as another cruise ship that I had been. They have cooking demonstrations, live music, performance after dinner (two performances for two shifts of dinner), art and craft sessions, dance lessons, ice craving and many more. If you are so bored, you can always watch tv, take a nap or look at the sea. This is the only chance I could enjoy live music without having to be force to have alcohol or breathe in cigarette smoke. (Of course, you could order drinks (alcoholic or non alcoholic) when you are watching any performance.) I watch live music almost everyday after my father asked if I want to watch people dancing. You can suntan, they have clean towels and many beach chairs for your to lie on. You could swim or enjoy Jacuzzi. This trip is special because children boards on free. There is a children club, known as Squok Club, which takes care of your kids while you were away on excursions. What I heard is that some kids thinks that its like schooling, some kids thinks that its fun when they make lots of friends. The staff there will play with kids and take care of their meals. We didn't use that, but we had seen how they do it and the children are in good hands. Internet registration is USD$3, every hour you use the internet is USD$10 and every 3 hours you spend online is charged at USD$24. If you have a Costa card, they will link it to your credit card and charge accordingly. If you don't have a credit card, please make payment using USD by the second day. Laundry services are affordable. Say, you want to wash a T-shirt, its about USD$3. They will deliver the clothes to your cabin by the next day. Remember to check your payment by the last day, they might have to return you your change or you have to pay up. There are many halls and places to perform and many places to eat on board, but there is only one place to shop. The shops were selling international brands of watches, perfumes and bags. Some expensive liquor or snacks are available too. You could buy Costa design clothes. Sometimes, they have promotions to clear stocks, so look out for that. Shops would only open certain times of the day, they usually will open after you had finished your meals. Nearby those shops, you could find Spas and Salons. Good thing is, no one pesters you to buy anything. Phew! There is a disco room, a shop to buy your photos (taken when you board the ship, captain's night and second last night with an acting captain) and cameras. Many bars available. Since there are so many places to eat and find entertainment, its good to take your time to walk around and explore the ship. Otherwise, you will be caught not knowing where to go when you wanted to attend certain events. You could get extra copies of Today at the information counter, they are presented in English, French, Italian, Japanese, Greek, Chinese and etc. Stay alert on those things, you wouldn't want to miss anything you like to attend or are important. There are plenty of lifts, not plenty on toilets. Since this is a family based cruise ship, the Casinos are design in a way that its not so much on winning big. Some people feel that the Casinos there are no fun on board, but I feel thats very healthy. Parents are warned not to bring those under 18 to the Casinos. I had seen some parents staring at the gambling tables with babies in arms or holding their children hands were asked to leave the venue. Please attend the presentation on the disembarkation. It is important to know what to do to disembark smoothly. They will present their staff to thank you and tell you a little about their work. Its interesting. You don't have to tag your hand baggage when to prepare yourselves for disembarkation. You only have to know which color group you belong to and wait for your color to be called out by the PA system. You can wait any common areas while waiting for disembarkation. Taxi will be difficult to get, so try to board on a bus and go somewhere else to get a taxi if you like. We took a bus and train home. We enjoy our trip very much! Thank you! We will board on the ship again and we will recommend to those who know! Staff are friendly and polite. Read Less
Sail Date December 2013
We cruised out of Singapore to a few stops around Indonesia over Christmas. Whilst no one hated this cruise - we certainly overly didn't enjoy it either - especially having sailed with much, much better cruise lines. The Costa ... Read More
We cruised out of Singapore to a few stops around Indonesia over Christmas. Whilst no one hated this cruise - we certainly overly didn't enjoy it either - especially having sailed with much, much better cruise lines. The Costa website is the hardest website to use. Not one single thing was easy, especially as we are Aussies who booked through an American company. We had nothing but problems from start to finish. Apparently a booking number isn't good enough!! Nothing is compatible. Totally useless really. THE CRUISE on Costa Victoria - Embarkation was good, though Vacations to Go (Florida, America) failed to provide adequate information for the departure point (Marina Bay Port) - pretty much failed to supply most information actually. The food on this cruise was only just ok. Gordon Ramsey is desperately needed onboard to sort out the useless Chefs and boringly bland, repetitive food. The service by wait-staff is practically non-existent - truly the worst service we have ever experienced anywhere in the world. It doesn't help that this ship is completely understaffed (Costa should be ashamed). They seemed completely overwhelmed by simple requests - like a glass of water, couldn't/ wouldn't clear or clean a table down.......and a lot of them didn't speak English....even though Costa assured us that "all staff are trained in the English language"!! This was a complete lie. The same dirty sheet was left on our bed for days and not changed by the house-keeping staff. It was easy to tell this, as it was stained in one small area where a bit of cookie had been smudged on the bed. Also, even though we are a married couple (25 years +) they gave us single beds, we had to push them together ourselves. When we moved the beds, the carpet was dusty and had quite a lot of dust bunnies around the edges of the room itself. WARNING.....THESE ARE THE SMALLEST, MOST CRAMPED CABINS YOU COULD FIND. There was barely enough room to manoeuvre around the bed, unless you stooped over the bed to avoid hitting your head on the bunks above. Terrible if you have a bad back. Only one stool to sit on for two people - not even a real chair. The tiny table was cluttered with brochures, cups etc. The minibar was locked the whole time. The pool area needs a complete refurbishment - it was disgraceful - as were the bar staff. Failed many times to get even simple drinks correct. Iced-tea instead of Asti Spumante - a gin & tonic instead of scotch & coke.....rediculous really. Some entertainment was very good but it was pretty hit & miss most nights. The one bright point of this dismal cruise was the "Animation Team" - they were good fun and by far the most professional people onboard except for MJ who worked in Spa Services, she was a lovely lady. HOWEVER, OUR FIRST CRUISE WITH COSTA WILL BE OUR LAST CRUISE WITH COSTA. Upgrades are needed in every single area. Read Less
Sail Date December 2013
This is a disorganized cruise. We have to wait more than 3hrs to check in even we arrive around 4pm, we don't get to board ship after 7:15pm, we requested 2 single beds, met cabin attendant, she promise to seperate our bed but when we ... Read More
This is a disorganized cruise. We have to wait more than 3hrs to check in even we arrive around 4pm, we don't get to board ship after 7:15pm, we requested 2 single beds, met cabin attendant, she promise to seperate our bed but when we comeback after 10:15pm nothing is done we have to find her again & wait for her 15minutes to get bed ready so we can unpack. I never see the water/coffee , dining table in buffet area is so dirty like this Costa Victoria. The foods on this ship are low quality served mostly plain noodle with a little carrots,onions & cabbage every breakfast, lunch & dinner in dinningroom & buffet. Chicken & fish with bone in  Dinning room meat is sliced paper thin & tough. the formal night they serve baby lobster with smushy taste (spoil taste)after my friends, me & 4 others peoples on same table ate we all have diarhea next day when we talk. Service are very bad, waiters,many are unprofessional, not even know to take order ( don't ask or serve ladies first)or talk with passenger.They are rude with passenger. We are obligated to paid tips to them $11per day, they know they get the money anyway so they don't have to give proper service????? I have been to 37 cruises with may lines:Carnival, Celebrity, Holland, MSC, Norwegian,Princess all are good or great except Costa Victoria is the worst cruise I have been it ruin my vacation time. I actually doing a back to back cruise 17 days with Celebrity Millennium was happy with this Celebrity in everything & opposite me ,my friend & other passengers we met & talk we all said never go with Costa again even their price reduce we will not waste our value vacation time. What a bad experience we had. I hope this review will be helpful ....Rate ** Cabin is very small so does bath &bad smell, cabin steward lucky if she clean cabin once a day, may be pick up dirty towel only...not even pick up trah in trashcan Kok samui is a nice port to visit you can buy an excursion with a taxi for 4 persons for 80 us for a tour for 5hrs driver will take you around the surround area approximate 100 to 125 miles  Kuantan Malaysia is a very small port in a no where place ship provide free shuttle to a mall about 45 minutes drive. poor place not much to do & see not worth to go Read Less
Sail Date December 2013
We took this 21 day cruise on Costa Victoria which departed from Singapore on 19 December 2013. I apologise in advance for the length of this review...it reads like war and peace. However I thought it was important to "highlight" ... Read More
We took this 21 day cruise on Costa Victoria which departed from Singapore on 19 December 2013. I apologise in advance for the length of this review...it reads like war and peace. However I thought it was important to "highlight" just how bad this ship is and how bad Costa as a company are, to spare anyone else the holiday from hell, without first being made aware of all the problems. So settle down, pour yourself a nice long drink, take a couple of valium and celebrate that you were not on this cruise!!! Although we hadn't been advised prior to embarkation, this cruise was made up of a number of "back to back" cruises i.e. a 7 day cruise, a 5 day cruise and a 9 day cruise. We visited many ports around Asia and the itinerary was nothing short of fantastic. However, unfortunately I cannot say the same about the ship. We have cruised in excess of 20 times, with a number of cruise lines. This was our first cruise on Costa and without doubt it will be our last. It was the most distressing and upsetting experience. I am therefore reviewing Costa Victoria itself and not the ports visited. Embarkation was a nightmare. The departure hall was full to bursting, with nowhere near enough seats. My mother required wheelchair assistance onto the ship...but finding a wheelchair and assistance was like looking for a needle in a haystack. Eventually we boarded the ship and the Costa employee pushing the wheelchair deposited us in the bar, which was close to where we had embarked. He asked us to wait there for a couple of minutes. We never saw him again!!! It was almost 1.5 hours before Costa staff were able to find anyone else to assist my mother to our cabin. We had booked a premium balcony cabin. Despite being advised by our travel agent that this would provide a larger cabin for my mobility challenged, elderly mother, this was in fact incorrect. All balcony cabins on Costa Victoria are the same size. A premium cabin is (allegedly) located in a privileged position on all of the ship's decks and provides "special" benefits such as preferred dining time for dinner and breakfast and cabin service 24 hours a day. That is it!!!! The cabin we had booked was 10329 on deck 10. This cabin was cramped and was an obstacle course for even the fittest and most mobile of people. Although Costa were aware that my mother had a mobility problem they were not at all interested in my concerns for her safety. We did not book a disabled cabin as Costa only permits people in wheelchairs to book disabled cabins. All the disabled cabins are inside cabins. In my opinion the balcony cabins are not suitable for the elderly or infirm. The element on the kettle provided in the cabin was very rusty and the smell from the kettle made me heave. The cabin's were dusty and looked tired and dated. This ship is 15 years old and it shows in the cabins. I believe the carpets have been replaced in the cabins....it didn't look like anything else had ever been replaced. Announcements made on the PA system could be heard loudly and clearly in the cabins, no matter what time of day or night they were made. We didn't particularly enjoy being woken at 7:00 a.m. or whilst having a nap at 17:00 p.m. to an announcement that tours were still available for the remaining ports of call. The mirror in the bathroom was more rust than mirror. The floor in the bathroom was wooden...and wood rots in damp and wet places. The heel of my shoe went through the bathroom floor at one point... All cabins on deck 10 suffer from noise from the deck above. The pool and bar are above deck 10. From early morning until early evening we were deafened (no exaggeration) by the noise of sun beds and chairs being scraped across the floor and people walking to and fro. Then late at night there was the noise of chairs being scraped across the floor, music and dancing. Don't forget we were in a premium cabin...in a privileged position! We were told by the crew that this is a common problem for all the cabins on deck 10. We know of many, many people that asked to move cabins. During the first night of the cruise, after leaving Singapore, the seas were a little rough. At some point during the night I was woken to an almighty crash and found that the heavy safe had fallen out of the wardrobe onto the cabin floor. So, not only was the cabin an obstacle course, the safe wasn't safe!!!! Also the air conditioning grills rattled incessantly....it was like having a 40 piece orchestra playing next to your ear, whilst trying to sleep. I rang and reported the problem and was told I would have to put up with the noise. No toiletries were provided in the bathroom. The ship constantly stunk (and I mean stunk) of sewage. We were told this had been caused by passengers continually flushing inappropriate items down the toilet instead of using the sanitary bags provided. What sanitary bags? None were ever provided in our cabin. We never had any hot water in the sink in our cabin, although it is important to wash hands in hot water to kill any germs or bacteria that may be present. Throughout the cruise it was very difficult to get to speak to someone at the front desk as there was always long queues of complaining, disgruntled, unhappy people. Our cabin balcony and table were filthy...they were filthy when we boarded the ship and they were not cleaned during our time on the ship. The beds in the cabins are low, so if you have hard shell luggage which we had, it is not possible to store them under the bed. This meant they had to be stored on their ends at the bottom of the bed...which made it impossible to move from one side of the cabin to the other. There were no chocolates on the pillow on this cruise and no announcements made by the captain or officers either. In fact rumour had it that the Captain didn't turn up for the Captain's cocktail party, which he had been due to host. We were never given any information about the ship's position, as is usual on other cruises. The only news available on the ship was via Euro News, which even on the English channel was in German. The daily newspaper was never available. The wardrobes contained a rusty rail with 12 fixed hangers which were virtually glued to the rust on the rail. You needed to have Herculean strength to move them. The hangers were the large variety so it was impossible to put any additional hangers into the wardrobe. So...12 hangers for 2 people on a 21 day cruise. Also there isn't a laundry on the ship for the use of passengers....you have to give your laundry to your cabin steward. As an example it was £6 to wash and iron a pair of ladies trousers and £1 for each item of underwear. During our time on this ship they didn't have any guest speakers or port information, other than what was included in the Today daily programme. The safety drill was a complete joke. We were told that it was mandatory that all passengers attend the safety drill. We were given a card at embarkation that had to be taken to the safety drill and handed in, so they could ensure everyone had attended. If, for any reason, passengers did not attend they would be required to attend a safety drill the following day. We were unable to attend due to my mother's walking aid going "walkabout" and she was unable to walk without it. The following day, when we left the cabin to go for breakfast at 10:00 a.m. I noticed there was a piece of paper in our pigeon hole advising that we had to attend a safety drill at 09:30 a.m. that morning.....As a result we never attended the safety drill and heard nothing more about it. Very worrying considering the sad outcome of Costa Concordia. The timing of dinner in the main restaurant changed regularly...sometimes it was almost daily. Water with dinner was never offered....you were expected to buy bottled water. No coffee after dinner was offered...you were expected to buy and pay for coffee in the evening. You could buy drinks and water packages, which I believe were good value. However all the passengers on the same booking were charged for the drinks package, whether they wanted it or not and this was not practical for us. The drinks on this ship were the most expensive we have ever encountered. Some evenings it took 1 hour plus to get wine (whether you were on the drinks package or not). Most evenings it took almost 3 hours to be served 2 courses. The service in the restaurant was appalling. The staff on the whole were lovely but there is a very low crew to passenger ratio and therefore due to under staffing, the crew that are on there are massively overworked. Tables in the main dining room and buffet area were constantly dirty and not being cleared from the previous diners. However the officers that ate in the main restaurant where constantly served promptly and quickly....always arriving for dinner after us and leaving before us. Almost every evening we were so late finishing dinner that we were too late for the late show. The buffet was the worst buffet I have ever seen on a ship. The plates were small.....the size of a medium tea plate. They did not provide any trays in the buffet either. We concluded this was to stop people having a number of plates of food. Most evenings the buffet was only open for 1 hour and some lunchtimes too. Therefore if you were unable to eat the dinner in the main restaurant (and this happened to us on a number of occasions as the food was so bad) the only dining option was the pizza restaurant on deck 12. In fairness the pizzas were really, really good...but there are only so many times I can eat a pizza. Breakfast in the buffet finished at 10:00 a.m. and on sea days we missed this. A late "continental" breakfast was provided in the pizza restaurant. It was the same items every day, and, for us, virtually inedible. One day we asked if it would be possible to have some toast. We were told yes, it would be possible. When it came I picked it up and the underside of the bread had not been "toasted". The other side of the toast had grill marks on it. I asked the Head Waiter if the bread had been fried on one side, rather than being toasted and he replied yes.....we haven't got a toaster!!! The food in the buffet on the whole was okay, if you don't mind a limited variety and like small portions of mainly Indian and Chinese food. If you want to lose weight this is the cruise for you. Water and coffee were only available in the buffet in the evening if you were prepared to pay for them. On more than one occasion we were subjected to the Maitre D' and Head Waiters screaming and shouting at waiting staff. The majority of the officers onboard this ship were rude and aggressive and not at all pleasant or polite to passengers or crew. Their manner was one of aggression and finger pointing towards passengers and crew. As I mentioned earlier, this was a "back to back" cruise. On the first changeover day there were about 50 passengers that were continuing with the cruise. However they must have forgotten about us....there was no food or drink available at lunchtime (not even coffee or water) and when we questioned this with the F&B Director we were told, very rudely, that the ship had to be cleaned and made ready for 2000 passengers that were boarding that day and they didn't have time to provide lunch due to crew shortages. There was absolutely no consideration for passengers remaining on board. All of the safety doors were closed on turnaround days, although no notification was given of this. This meant that we had to walk miles and miles and miles to find the lift and buffet as none of the doors we usually used were open. You are not allowed to bring any food or drink onto the ship and this rule is strictly enforced. Whatever is found is confiscated. This also applies to irons, kettles, alcohol, swiss army knives etc. etc.. This ship is all about money, money, money i.e. making as many cost savings as possible and getting the passengers to spend as much as possible. The service charge of $11 day is compulsory and cannot be removed...no matter how bad the service. I know....I tried. They did not have any complaints forms....I assume they had run out....We were told by the crew that the service charge is not passed onto them; Costa use it to offset the cost of paying the crew. Therefore 1900 passengers paying $11 per day is $20,900 or £12,500 per day....a nice little guaranteed earner. It was not possible to change the pool towels provided during the day if e.g. they became wet or dirty, as the cupboard by the pool which contained clean pool towels was always locked. I had continual problems with the internet. The internet is very expensive on this ship and on several occasions I logged off from the internet and received the message "you have successfully disconnected from the internet and the counter has stopped" only to find out that the connection had continued and used up all my credit. Twice I complained about this to the front desk. I was told it was my fault as I hadn't logged off correctly. Despite promising me that they would escalate my complaint to the IT department, they never did and they refused to make any refund. A great scam to get money for nothing. When we received our final bill, the total was $xxx and 63 cents. Costa had then taken the liberty of rounding this up to the next dollar. Whilst we are talking about a very small amount of money, if you multiply $0.37 by the number of cabins on the ship it is yet another opportunity to get money for nothing. Finally the day of disembarkation arrived in Hong Kong. My mother was taken off the ship in a wheelchair by a member of the crew. He opened the door to enter the terminal building to see a flight of stairs and no lift!!!! He asked an officer where the lift was and he was told there wasn't one. I asked how my mother was expected to get into the terminal building without there being a lift and the officer shrugged his shoulders. She managed to walk down the stairs with some difficulty and the crew member carried the wheelchair down. The next obstacle was escalators to move up to the arrivals hall. It would have been very dangerous for her to use the escalator, so we had to wait while they contacted the manager of the Harbour City shopping mall, where the terminal is situated. The manager came and allowed us to use the goods lift!!! If she had been unable to walk at all I dread to think what would have happened. We were not given any prior warning that there was no disabled access at Hong Kong. There is a saying that you get what you pay for. However it should be noted that we paid £3200 per person for this cruise (excluding flights) which works out at more than £150 per day, plus a further $11 day (dis)service charge. It was the worst experience we have ever had on any holiday, let alone any cruise and my advice to anyone would be to avoid Costa at all cost!!!!   Read Less
Sail Date December 2013
We sailed on 18th December visiting Malaysia and Indonesia. After reading some reviews we were apprehensive about this our first cruise with Costa. My advice; ignore the reviews judge for yourself when you try it. The ship was lovely, the ... Read More
We sailed on 18th December visiting Malaysia and Indonesia. After reading some reviews we were apprehensive about this our first cruise with Costa. My advice; ignore the reviews judge for yourself when you try it. The ship was lovely, the staff were fantastic, the entertainment especially Janos Olha Duo was excellent. Our cabin was kept sparkling clean by our ever helpful steward. The restaurant waiters couldn't have tried harder to provide for our different needs. The itinerary was varied and, here is my only criticism, it would have been nicer if a little more time could have been spent on shore, particularly in Bali. The thing we didn't like was the way in which some guests treated the staff. I realise that on occasions there were problems with language but how many cruisers could cope with so many languages and dialects? We witnessed some appallingly rude treatment of staff by a variety of nationalities. To these people I say try being polite and quieter with your requests, shouting is non productive. Also try reading the information sheets in your cabin, you could prevent many of the problems if you showed a little more care and consideration for the environment. Read Less
Sail Date December 2013
Well, what a disappointment. Whilst we understood that Costa is by no means a premium cruise line, we did not expect SUCH a poor level of service and facilities. Apparently the ship just underwent a multi-million Dollar refurbishment, ... Read More
Well, what a disappointment. Whilst we understood that Costa is by no means a premium cruise line, we did not expect SUCH a poor level of service and facilities. Apparently the ship just underwent a multi-million Dollar refurbishment, but where this money was spent is a mystery. Definitely not in the public areas, I would guess. With the exception of putting up Chinese signage all over the ship. Chinese writing is incidentally the FIRST. Even before Italian, English and others. Goes to show what the target market really is. But from the beginning. Embarkation: Embarkation in Singapore was a pain. Officially embarkation was scheduled to begin a 16.00, so we arrived a few minutes before that time. ....And waited nearly two and a half hours in line #1, where our booking documents were checked (3 agent only!) and we were handed a slip of paper with some cabin details. On to line #2, from which everyone was supposed to have a souvenir photo taken (the one with the ships steering wheel...). We skipped that line by ducking under the barriers. On to line #3 for Singapore passport control. That was handled very quickly by nearly a dozen officers. On to the ship proper and line #4. Now our photo for the cruise card was taken, passports were confiscated and we were handed our cruise cards and sent our merry way to find our cabin. Incidentally, on Costa Victoria you do now get ONE card which is both your room key and charge card (as in most other cruise lines). We had pre-purchased the unlimited drinks package, and that was marked on the back of the cards. The cabin: We managed to find our cabin without too much trouble on deck 9. We had a balcony cabin, of which there are not too many on this ship. 25% perhaps. I noticed what seemed to be an extraordinary number of inside cabins. Our cabin was quite small. Not TINY, but very small. The bed was reasonably comfortable. There was a tint table - about the size of a pizza-box and a chair. Both were virtually unusable, because of the tight space. It was impossible to actually sit on the chair, because both chair and table were wedged in a corner between bed and wall. It would have been far better not to have these things in the cabin. On the up-side, there was plenty of storage space in the wardrobe and various shelves and drawers, as well as space for the suitcases under the bed. There were two chairs and a small table on the small-ish balcony. The bathroom is really tiny and one of these one-piece plastic moulded numbers, like in a cheap French motel. There were absolutely minimal amenities. One bar of soap (not replenished for the entire cruise) and a wall mounted shower gel dispenser. The towels were thin, but replaced twice a day. Face cloth were supplied quite randomly, only once in a while. There were 2 blue pool / beach towels on the bed with a stern note that $20 would be charged if the towels were not returned. Used towels should be left on the bathroom floor and they would be replaced. We did not get fresh pool towels on the second day, but somehow we ended up with 14 blue towels on the last day. I was tempted to sell them for $10..... The mini bar was locked and we had to chase a room attendant to open it so my wife could store her medications. This was the one and only time we saw our room attendant. Ice was never supplied, despite requesting it. There is however a small kettle in the room as well as few tea bags (which are randomly restocked)... The TV in the room is fixed in an awkward angle and shows a bizzare selection of programs. Nothing much in English. One movie repeated over and over again, random news channels such as the English version of France 24 News. Did not notice CNN or BBC. Most of the time the reception was snowy with poor sound. We managed to hook up the laptop to the TV and watch our own movies.... The food: Oh my God. What a disaster. (and I would like to use a much stronger tern to describe it...) The food ranged from truly diabolical (for example a "duck soup" at the first night dinner that was literally hot water with an oil film and a few duck bones in it, or an appetizer of a cookie-cutter cut out canned ham-like substance with a "grilled" ring of tinned pineapple and a glace' cherry on top for CHRISTMAS DAY lunch) to adequate. Most pasta dishes were not too bad. Something you would get at a Sizzler's pasta bar. This was the food in the dining rooms. The poor waiters did their best to talk the stuff up, but they kept apologizing for the quality and variety.... The buffets for breakfast and lunch were pathetic. Low cost, low quality slop. Third rate products and ingredients. Hot food was barely warm. Cutlery was mismatched and we noticed at least 4 different styles. Low quality melamine plates and bowls, something I would imagine they use in Kindergartens. The layout of the buffets was completely idiotic. Basically 2 long lines of food counters, like in a cheap department store canteen, where guests had to shuffle along in food lines like in a prison mess hall. A few randomly placed food cart like stations (breakfast omelettes / lunchtime pasta etc) completed the sorry scenario. There was another food counter on another deck where they served pizza wedges (not TOO bad, but definitely not "American style" pizza) and a Burger / Hot Dog counter that was open for a few hours over lunch). Room Service food seems to attract an extra charge for everything. Not that there is room to eat in the cabin anyway. That sort of food would perhaps be acceptable at a school camp or Quantanamo Bay (however in case of the latter, Amnesty International would raise a complaint). Western guest are upset, because the food is just nasty. Asian guest are upset because the food is a mish-mash of various cuisines and just not fresh enough. On the up side, this was the first cruise where we actually LOST a few kg!!! The Service: As mentioned, the waiters in the dining room did a sterling job, given the difficult circumstances. The bar tenders was mostly very good as well. The waiters in the lounges and bars were OK. The service staff in the buffet and deck areas were less than adequate and lacked in training and basic understanding of Western service concepts. They seemed to be mainly Chinese and had a very limited understanding of English. They smiled a lot, but that was about it. Beverages: We pre-purchased a beverage package and that was a wise move. It was less than $20 p.p. a day and included pretty much every cocktail on the menu, a good range of spirits, pretty decent wines and also hot beverages. A stiff drink or two before dinner (breakfast even) significantly lessened the pain of Costa’s food. Entertainment: We only managed to catch 1 ½ shows in the theatre. They were, let’s say, “cute”. Sort of rural high school drama department production quality. The entertainment in the lounges and bars was, well, poor. There are many very high end pianos all over the ship, but they are not played. The “artists” (notice the hyphenation) are using electronic backing music and have up to 3 laptops open whilst they perform. Just plain weird. Especially some guy that is standing there, stiff like a night club bouncer, cupping his hands in front of his private parts as if expecting David Beckham taking a penalty shot against him. He is singing completely emotionless (but out of tune), reading the lyrics off his laptop. His girlfriend is standing next to him, with a bored expression, shaking some egg thingy to form the rhythm section. Seriously, the tambourine group of the Salvation Army are livelier, better musicians (and sexier as well). Poolside entertainment consists of short and silly games. A few dance games and such. Mercifully few and far between. Public announcements are less than you would expect. Good. Décor and public areas are dated, dated, dated. Something you would remember from the days of TV shows like “Heart to Heart” or “Kojak”. It may have been “glam” in a bygone area, but nowadays it is just sad. Bars and lounges are almost without exception windowless and uncomfortable with tatty and worn furniture. Ports and excursions: Well, we left Singapore hours late and the delay crept along the entire cruise. First stop was in Java, Indonesia at some sad port called Semarang. An industrial harbour with chemical stench in the air and complete waste of time, with the only real sightseeing option at far-away temple site of Borobodur. Borobodur is actually very beautiful, but one is basically forced to book the pricy ships excursions to get there and back. Our bus convoy had an escort of 5 or 6 police cars with flashing lights and sirens to get there and back thru diabolical traffic. – and we still got back nearly 2 hour after the “all on board” time. Second stop, Benoa in Bali. Just to show how Costa operates; the map display on the cabin TV showed the port as “Balboa” (as in Rocky Balboa). Late again, we arrive hours after the scheduled time. Costa had the verve to actually sell sightseeing tours to far away and beautiful Ubud. With under 2 hours of day light left, the beauty of Bali lay in the dark (and hidden in pouring rain on top of it). Why bother AT ALL with a stop in Bali for a few hours of usable time? Last stop was the island of Lombok (late arrival as well). Tender from the ship to the port worked well and Lombok is quite nice but it was another overcast and partly rainy day. Passenger comments were basically that it would have been better to ditch Lombok and rather spend a full day in Bali to enjoy the island. Miscellaneous: There were two “formal nights”, where tables in the restaurants were decorated a bit nicer. A handful of passenger made an effort to dress up, but some cabins may not have mirrors, judging the getups some people showed up on a nightly basis. There must have been a real problem with people throwing stuff in the toilets. Announcements were made time and time again and numerous notes were left in cabins not to throw x-y-z in the toilets. Still, there were apparently many blocked and overflowing WCs in cabins and also public areas. Costa Victoria is NOT an Italian ship. There is zero Italian (or even European) feel to it. This old pot is geared fully to the low end Chinese-Asian market. It is run down, tired, low quality and has all the charm of a Hong Kong food court. Cost does not do themselves any favours painting their name on the side of this ship. We only booked this trip because the departure dates suited our needs and we managed to find a special price deal. Despite the comparatively low fare, the cruise was not value for money. Never again with this cruise line.   Read Less
Sail Date December 2013
Well where do I start. In all my years of cruising, this cruise was the worst and what the cruise industry has built up over time was ruined by Costa. As Carnival owns Costa and many other, the Costa name is a liability to the Carnival ... Read More
Well where do I start. In all my years of cruising, this cruise was the worst and what the cruise industry has built up over time was ruined by Costa. As Carnival owns Costa and many other, the Costa name is a liability to the Carnival brand and as a shareholder of Carnival I would recommend them sell them off or revisit there relevance and take action before more customers are turned off by cruising in general. The cruise industry has spent a significant amount of time and money to make cruising a fun experience, and over time have been successful. This cruise has reversed what cruising is all about, fine dining, exceptional service, quality entertainment, but most of all the experience of elegance and fun at the same time. The quality of the food was below standard on this cruise, they are catering to the chinese customer and from what I experienced on this cruise they are not really expecting much and do not seem to know the difference. No coffee or tea being offered with dessert at dinner? We were told at breakfast only, but had to complain in order for them to serve at dinner! In the afternoon with all the eateries closed except for the pizzeria, they closed off the water station which meant no plain ice water available. This was brought to the attention of the food service supervisors who walk around the ship, with them agreeing they should be open, but no change was made! Cabin washroom always smelled of urine, because they have some sort of wooden floor that seems to absorb the moisture and never goes away. Chinese staff seemed to be training on the job, english language skills absent as well as server experience seem to be non existent. Better hope there is no emergency on this ship, as you will be on your own with no communication skills. No gala night pictures on formal night! To sum it up they have taken the fun out of cruising, the special experience, and have cheapened it to the point of why bother. Read Less
Sail Date December 2013
We receive a promotion package from a road show and I must say, its really worth it! Our embankment was simple, smooth and fast. When we enter the ship, we have to take a photo to identify ourselves. Next, we have to take a lift to our ... Read More
We receive a promotion package from a road show and I must say, its really worth it! Our embankment was simple, smooth and fast. When we enter the ship, we have to take a photo to identify ourselves. Next, we have to take a lift to our cabins. There is a map of the ship and the numbers that would help you to know where your cabins are. Food are already served when you board the ship. There was an announcement to tell you that you are encouraged to participate in the emergency drill. Go to your cabin and get your life jackets and give your drill card to the staff when you reach your designated area to disembarkation for emergencies. Of course, there are second drills which you could attend. I suggest that all passengers should attend such important and life saving activities, its for your safety and its only for a while. Take your time to know your environment. You don't want to be lost when you are going to watch a performance, to have a meal, go to the bathroom or meet someone. A copy of 'Today' will be given to you at the mailbox of your cabin. The newsletter are represented in several different languages like English, Chinese, Japanese, French, Italian, Greek and more. If you need extra copies, you could get it from the information counter. The information can be busy with confused passengers and limited staff. So, its good that you have your 'Today' with you, read as much as you can and ask only if no such information is on the newsletter. We head straight to the Tour office as early as we could to book tours, you don't have to pay for it yet, you will pay via your Costa card (you got to link to your credit card, or pay in USD the next day. Its good to know where and when to pay for it for your convenience. Read 'Today' to get information. Pay a little extra, and you will get your deposit back. Pay less, and you will have to pay extra on the last day. Remember to settle your bills on the last day if you are paying by cash). If you have not book any tour, fear not. There are private tour guides and drivers around the port areas where you can hire. There are activities such as art and crafts (making paper flowers, making jewelries and more), cooking demonstrations, dance lessons and performance after dinner for your entertainment. They are all listed on the newsletter. TV programs are also quite new. I remember that we watched a live telecast of the Golden Horse awards on our first day. When the ship is on high seas, there could be movies (like Johnny English and more) repeated throughout the day. Channels in English, French, Italian, Chinese, Japanese and more and available. There are two performances after dinner, one of each shift (there are two shifts, 5.45pm and 8.00pm). The performance at night includes magic shows, singing and dancing shows, acrobatics and etc. I love the live music performance after that. Ever since my father asked if I would like to watch people dancing randomly on board, I have been following the live band's performance ever since. Its the only time where I could enjoy live music without breathing in smoke. You could order drinks (alcoholic or non-alcoholic) in all theaters during performances. As the cruise ship focus on family fun, the Casino was meant to make winning hard and therefore there wasn't many people gambling at the gambling table. Children below 18 were asked to leave the casino. There is also a disco hall, which are more active at night, they open it in the morning for art and craft and other activities. Kids can entertain and be taken care of by the staff at Squok club. I have not use that service, but I could see how children enjoy themselves when they were brought to the buffet area to have their lunch. I heard from one parent that her son doesn't like it because it feels like going back to school. Another parent told me that her son made a lot of friends there. You can leave your kids there and tour the ports of call without having to worry about them or having the hassle for bringing them along. I would recommend you to bring an empty bottle with you for water. Costa do not provide bottled water or water in any form as you please (except for buffet area). You can refill water when you are in the buffet area. They charge 1 liter of mineral water at USD$2.75 per bottle and USD$2.70 for canned soft drinks. You could ask for a kettle if you don't find one in your cabin, boil some water in your cabin so that you have water to drink. Or else, you can always drink tea, coffee, tea and juices in the buffet area. Don't worry about bringing water to your trip. If you are going via a Costa planned trip, they will give you water. If you are going with a private tour guide, tell them to stop by somewhere you could get bottled drinks. You can't bring food and drinks away and to the ship (don't worry about being hungry or bringing food off the ship, because most likely you don't feel hungry after having buffets for a few days.), but you could empty bottles and bring them to the ship to store water. There are a few areas where you could have your breakfast. Don't bother about having breakfast in cabin, there are so many food you can eat at the buffet area. There are omelette stations during breakfast and pasta stations during lunch. If you would like to have pizza, you could go to pizzera. In Pizzeria, they will serve desserts and whatever pizza they bake. At night, it serves instant noodles (soup are not instant noodle base) with either beef, chicken, pork, seafood or vegetables (choose one) and four pizzas of the say to choose from. There are two restaurants, you will know where your dinner is served when you enter your cabin by the first day, you should see a card on your writing desk. On the card, it will show your table number, the time for dinner and which restaurant is it. Dinner is usually Western, with appetizer, soup, pasta, main course and dessert. Get ice cream for desserts here, because you don't get ice cream when you are in the buffet area. If you had missed all the meals and buffets, a sandwich bar is served from 1am to 6am, usually buns (sliced into halves with egg fillings) than white breads, salads, tea and coffee are served. Buns are pretty hard, those with gastric problems should reduce your intake or stay away from it, get salads instead. There is a salon, a spa, several shops selling items from international brands, and one shop selling snacks. Sometimes, there are mini fairs to sell items on promotion. Shops don't open throughout the day. Usually, they will open after you had your meals. We observed that there are many staff who are doing more than one job. On our last day, we were told that they have to work on 8 months contact without breaks, receiving USD$800 per month. I say, its hard work on those staff. We appreciate it. Staff are friendly and polite. They made an effort to make you happy and we could remember some staff and on their cruise ship, I didn't have any impression at all. Before your disembarkation, please attend a presentation about that and know what to do. You will be given a colored baggage tag and remember that color, they will call out your color for disembarkation. You don't have to tag to your bag, just remember your color. If you want to sit around and wait, you could wait in any common areas. Those with baggage (not hand carried) have to leave their baggage outside their cabin by 1am on night before your last day. I had seen people who left their baggage after 1am and I have no idea what happened to them. Remember to collect your passports, settle your bills before you leave the ship! Read Less
Sail Date December 2013
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 3.4
Dining 3.0 3.0
Entertainment 2.0 3.1
Public Rooms 3.0 3.3
Fitness Recreation 2.0 3.0
Family 2.0 3.0
Shore Excursion 2.0 3.1
Enrichment 1.0 2.7
Service 4.0 3.2
Value For Money 4.0 3.1
Rates 3.0 3.8

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