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109 Costa Victoria Cruise Reviews

If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how ... Read More
If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how to run a cruise line and treat guests. I probably don't have enough space to write all our complaints, but here's some. Our cabin had an interconnecting door with the next cabin and it may as well have been open, as we could hear next door talking and the guy snoring all night, so we hardly got any sleep. We asked to be moved, but were told the ship was full. It had 1500 people out of space for 1900! The food was absolutely dreadful, both in the dining room and in the buffet. Full of butter, cream, cheese or all of them. The meat was so overcooked, you could hardly cut it. After breakfast, you could not get a free cup of coffee. My wife is dairy intolerant and the staff from the chef down, couldn't care less. The Italian staff were generally rude, the other staff, excellent. Eve, the English rep on board was 10/10. She helped any way she could, but was up against "company policy." Which meant, do nothing. Hygiene on board was terrible. Hardly anyone sanitised their hands and there was no policing of it. People filled water bottles beside signs saying don't do this and staff standing beside them, saying nothing. Read Less
Sail Date January 2018
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
Sail Date December 2017
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of ... Read More
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of wasting our time. But it is our last trip with my brother before he went overseas, so we decided to go. And seriously, this is my first cruise and it is AWESOME! well, for me the ship was huge (although they said it's a small ship). Food was FREE (even for semi fine dining version), unlimited and great (especially for indian food), but you have to pay for other premium drinks. the timing was PERFECT (23 Dec at 22.00 until 27 Dec 14.00). I respect all of the crew members that give their best effort to serves us day and night with their best smile to ensure our best experience on cruise (THANK YOU!). The cabin design is old fashioned, but CLEAN, they clean our cabin twice a day. Endless parties and event for sure. Definitely WORTH IT for their value for money. To get this personal, I'm 22 yrs old and I came from Indonesia. Not really the best cruise for my age, but I totally recommend this cruise for FAMILY who had kids around 12 yrs old. Read Less
Sail Date December 2017
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of ... Read More
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of 20) and here is a brief summary of what happened in the 4d3n cruise experience (Starting from the most pertinent problem to trivial ones) 1. Bedbugs Upon entering the cabin, my cousin and I checked for bedbugs but all seemed clear and the cabin looked decent. When I returned to my cabin at 3am and after showering and lying down on the bed for a while, I started feeling itchy around my back and neck. I got up to check in the mirror and saw clusters of bites and I guessed my worst fears came true. I immediately went to check my bed and noticed a couple of tiny bloodstains which were not there previously. Then I saw some live bedbugs under my blanket which I killed. I did not want to wake my cousin to change the room immediately as it was already very late and we were going to wake up early the next day hence I waited it out. The following morning, I saw an even larger bedbug below my pillow. (to be continued) 2. Response to situation a. My cousin and I went to the information counter to inform them of the situation. The first response from the staff? "You sure it's bed bugs? Did you see the actual insect?" Instead of showing concern for the customer, their first response was to attempt to weasel out of the situation and divert the blame. With some reluctance, they offered to conduct an investigation (to ascertain if I was lying) and asked me to check back the counter in an hours' time. After 2 hours, they finally finished their "investigation" and the first option they offered was: To do a thorough cleaning of room and change of bedsheets, not a change of room. In cases of bedbugs, deep cleaning is required and is normally done by professionals that have the necessary tools and chemical to exterminate bedbugs but they said 2 hours of cleaning would get rid of the bugs. Of course, we would not accept that and eventually got a change of room and before we moved into our new room, we had to go back up to the old cabin to retrieve our luggage. When we got up, the room looks new and clean, with bed sheets changed as well (They probably noticed the bloodstains and some bedbugs) and there I saw 1 bedbug crawling by the side (As shown in the video attached). ** After our cruise, there is another batch of passengers and there is no time to conduct deep cleaning of the rooms. (I'd leave it to you to imagine what is going to happen) b. I asked for some cream to apply on the bites to stop the itch and inflammation - they said they do not have any cream - If I go to the medical center I have to pay for it (despite me sustaining the bites onboard) [to be continued] 3. Medical Center There was a SECOND incident of bedbugs in a separate room (of my uncle's), so I tried again on the following day and finally understanding the severity of the situation, they offered to bring me to the medical center on the ship's account. - Went there, sat for 30 minutes while the Italian doctors/medic were conversing in Italian even though it is a straightforward case: Saw the picture of the bug, inspect the bite, and prescribe me the cream - Amidst their conversation, my cousin and I figured from the English words they used "Complaint", "Ship's account", "Bedbugs", "report", and they finally gave me the cream and 2 of them talked amongst themselves, suggesting "Allergy" - From our inference, the waiting time was for them to determine how to write their report so as to absolve the blame from the ship, probably by claiming that I had allergies rather than getting bedbug bites. 4. Facilities / Activities Limited entertainment facilities: - Spa (That was an indoor pool with cold seawater) - Gym (Was decent) - Sauna (Too small) - Theatre (Which has almost no activities) - Outdoor pool (1 baby pool, 4 jacuzzis, 1 normal pool of only 10m) - Card Room (Looks decent but we did not use it) - Casino (Outdated and combined withthe kid's arcade, which is extremely inappropriate) - Kids' club (Acts as a childcare centre, which is actually not bad) - Disco (That I have no idea what it's for) - Basketball court (The only thing that is at the top deck) - DFS Repeated/boring activities: - Seminars (Often conducted under different names but it's the same activity) - Some dance classes - Italian lesson (1 hour on the 3rd day?) **The activities may not be bad, but there is limited engagement because the staff are simply not passionate enough and passengers can feel it. **No free drinking water, not even water dispensers, everything has to be paid for (Even those in the suites only get 1 bottle a day) 5. Service ***** After playing in the casino, I went to ask for some water. - The staff said I can only get bottled water - I asked if there was plain water - She said "Do you want bottled water or tap water?" - I asked, "Is the tap water drinkable?" (Knowing that ship's tap water is not potable) - "No" - If the tap water is not drinkable, why would she even offer that?! If it's others who did not know, she would have given it to them. - Hard to get smiles on the staff - Staff works extremely slow (It takes us around 40 mins to be served in the restaurants) [Most likely due to lack of enthusiasm and culture created from top-down] 5. Feedback form - Towards the end of the cruise, some of us had to attend the disembarking briefing, and they wanted us to fill up this feedback form - Instead of asking for our sincere feedback and ways in which they could improve upon, they EXPLICITLY stated that for Q1: How has your cruise experience been? [ We should fill in Excellent only] & Q16: Would you recommend Costa Victoria to your friends and family? [ We should fill in 'Yes, definitely!'] - That night, they made 2 announcements to submit our feedback form and EMPHASIZED to fill in the 2 questions as suggested - The following morning, at 0900 hrs and 0930 hrs, they made the same announcement re-emphasizing the need to fill in the 2 questions as such. **A good cruise would never have to worry about customers' feedback. The fact that they constantly reminded us to answer the questions in a certain way made a lot of us sick to the stomach. 6. Food / Miscellaneous I wish Gordon Ramsay was there -- it would have been 'Cruise Nightmares'. The food was so trashy that it was a slimming cruise for me. - In one of the photos, is the crabs where the gills are not even removed (One of the dirtiest parts of the crab) - Lobsters: For the first 3 days, we had the option to pay USD15 to purchase a lobster meal, but on the 3rd night, we were offered that option. It was not fresh to the extent that it tasted like mashed potato stuffed in lobster shells. - Steak: Felt stale and had a gross aftertaste, something I never had before - So-called fine dining experience: Is actually 'recycled' food from the buffet area. - Virtually nothing was beyond edible, even those that we had to pay for (E.g. USD8.50 pizzas that used frozen dried shrimps that had a stale taste) - However, the desserts are generally not bad. This whole experience has been so bad (and you can see the aftermath of the bites I suffered, not just limited to the back). We paid about 400+USD for 4D3N but there were so many other costs, such as COMPULSORY tips, paid water, paid food, paid activities. Until now, Royal Carribean still remains the best experience one can have (Having a dedicated crew that serves you during meal time, polite staff, fun activities and a myriad of onboard activities to do) So, please, I implore anyone out there who is considering a cruise trip to not scrimp on 200USD and just go for Royal Carribean, not Costa Cruise. Read Less
Sail Date December 2017
Before I go on to Costa Victoria, I read that most of the review are bad. But I will like to comment, overall, we enjoyed the whole cruising. Checking in the luggage was a breeze, boarding, to last day collection of passport n arrival back ... Read More
Before I go on to Costa Victoria, I read that most of the review are bad. But I will like to comment, overall, we enjoyed the whole cruising. Checking in the luggage was a breeze, boarding, to last day collection of passport n arrival back to Singapore. Greet by every staff. The male service crew in all the restaurants or buffet corners are all very friendly, they can remember you and joke with you, but not the female crew, no smile, for food, u can't expect high grade but last night we got lobster n lamb grill was really good. Try to go for the A la carte but queue half n hr earlier. Even embarkment to Phuket, Penang n Malacca is a breeze too. But try to aim for the 1st ferry for Phuket. For activities, most of the staff are nice. The pool is seawater but the jacuzzi is normal pool water. House keeping fold us an elephant using towels, mine is a balcony premium cabin, big room. Everyday my room is clean n nice. Read Less
Sail Date December 2017
This cruise is great for families with or without kids. From the moment we check-in our luggage to the queuing to go into the ship was a breeze. Staff at check-in was very efficient. When we finally got to embark on the ship it was fun all ... Read More
This cruise is great for families with or without kids. From the moment we check-in our luggage to the queuing to go into the ship was a breeze. Staff at check-in was very efficient. When we finally got to embark on the ship it was fun all the way. The staff gave a very warm welcome. Throughout the cruise, staffs were very courteous and helpful. Cabin was very clean although the mattress was hard. We had 2 pillows each and we slept very well. For our first meal we dined at Bolero. The food is good but not fantastic. Ambience of the restaurant was so-so. We decided that we will not be having our meals there anymore. We tried the other two restaurants, Sinfornia and Fantasia. They have better variety of food there. Still good but not fantastic. Much better than Bolero. Buffet menu is the same everyday. I must give good credits for the entertainment and activities. It was so much fun with all the parties, dancing and games. The live entertainment was amazing. I would give it 5 star for the dancers. Would I go again? Yes I would but hopefully they change their daily buffet menu. Read Less
Sail Date November 2017
I picked Costa Victoria because she is the only vessel that arrives in Penang in the morning. Most market areas are open early in the morning and most traditional shops close by early or late afternoons. Food is good(lots of seafood) ... Read More
I picked Costa Victoria because she is the only vessel that arrives in Penang in the morning. Most market areas are open early in the morning and most traditional shops close by early or late afternoons. Food is good(lots of seafood) and value for money as compared to my recent experience onboard Diamond Princess and Sapphire Princess.I think Costa Victoria has a more experienced kitchen team. Food is available 24hrs a day in different parts of the ship. Onboard activities were less varied.Service from the different dining restaurants were top-notch.My only dissatisfaction is the drinking water.It tasted salty during my stay. There was no TV entertainment in English. I rang the reception to confirm there was no movie on TV. Every channel was in mandarin when most of the passengers are from India. There is an onboard app which can be downloaded before we board the trip. This app allowed me to ring the cabin, communicate with other passengers when we are in different parts of the ship.It's free and we could find the whereabouts of our family members in the ship. Read Less
Sail Date November 2017
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is ... Read More
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is just like any other critiques that i saw from the internet about the ship. For the first day, it was already a hectic. Nobody told us where to queue for checking in onboard. My boyfriend and I checked in our luggage and went straight to ask for more information about checking in. We were told from a costa uncle that we just have to queue along with the crowd and wait for our colored tags to be called. First we arrived at the scene, the crowd was overwhelming. Everything were just not organised. There was no line to queue. Everyone was just queuing in whatever way they like. So we queued along with them. After about an hour, my boyfriend realized we were in the wrong queue. We are Singaporeans and yet we are queuing at the foreigner's passport side. Nobody even asked us whether we are Singaporeans or not. So we wasted an hour plus queuing for what is not supposed to be for us.It was really ridiculous given that we arrived at the terminal 1 hour earlier and could have already be inside the ship rather than queuing for the wrong queue. Following, we checked in to our cabin and we started boiling water. The water tasted WEIRD! The water has a taste of metal and salt. I cannot believe even water doesn't work for us. We even had to purchase 1.5 litres of water bottle to drink fresh mineral water on the cruise. So we couldn't even make hot water to enjoy the teabags in the room. We pay for the cruise, the onboard gratuities and yet we have to pay for fresh mineral water too. It is seriously too much. After settling everything, we decided to turn in for the night. Our bed were 2 single beds joined together so both of us slept on different single beds. The next morning, my boyfriend had bites from bed bugs. It was terrible. Initially, we did not know whether it is a bed bug or mosquito bites. Hence, we just shrug it off. After the 2nd night, the bites got worse for my boyfriend. It was huge, red, swollen marks. So, I decided to write a note to the housekeepers and requested them to sanitized the bed. And they did. The service crew also called to check in on this matter which was professional. Not that I wanted to pursue this matter but it is just not right to do things halfway. Everyday the housekeeping team would make the cabins. However, i realize they did not take the effort to sanitized it properly. If they did, there would not have any bed bugs. The reason why i say they never sanitized our beds every time is through the smell. The day when they sanitized our beds was when we complained about the bed bugs, right away after they make our cabin, we could smell the sanitizers. Yet, for the other days, there are none. The next ridiculous thing is dining. The ciabatta breads was SO HARD that i could throw the bread and knock out someone.The food was not that bad. However, it was just a repetition. Almost every lunch and dinner for ala carte, the food is very similar. It was like the chefs do not know how to cook other dishes other than the same old dishes. We had the 'sherbet of the day' - pineapple for 3 days straight. How is that sherbet of the day? More like sherbet of the whole trip. It was like as if the pineapples from the buffet line had too much leftovers and they just come up with the idea of using the pineapples to make sherbet. Some food from the breakfast buffet line was also cold when we were the FIRST few customers to enter the buffet. This is just too much. I did not expect the 'beforehand prepared food' to be piping hot. However, I could have at least expected warm? The service from the buffet line was relatively okay. When we queuing for our lunch and dinner in the ala carte restaurants, the service staff actually allowed some customers who cut queue to enter the restaurant! That is so disappointing. People queued for a reason and it is to be fair. The worse thing is that the service staff actually allowed the customers who cut queue to enter the restaurant without even trying to stop them or asked them to queue. WHAT IS THE MEANING OF A QUEUE THEN?! At the last day of our cruise, we had lunch at a ala carte restaurant. We were the first few to get our orders done but we waited for the longest time. I do not blame the service for being slow because they are serving a lot of customers. The most outrageous thing is what I actually heard from one of the waiters. As we waited 1 hour for our appetizers, I asked one of the waiter (who is not in charge of serving food to our table) about our food. The waiter said:" Hi madam, this table is not my responsibility. You have to wait". My immediate reaction was like WHAT?! How could a waiter say that our table is not his responsibility when he did not even take the effort to check for our orders. Even if our table is not in charged by him, he should not even say that our table is not his responsibility. Anyone who had worked before F&B would even have the brains to know that whether or not the table is in charged by you, you should at least try to give a satisfactory reply to the customers. Moving on, the swimming pool was literally SALTY! I had mosquito bites a few days ago and i went swimming. The moment I dipped myself into the pool, i could feel my mosquito bites with intense pain. It was like putting salt onto my wound. Even my face was extremely painful after i swam a few rounds. Both the spa's swimming pool and the main pool is salty. It is not worth the swim. I swim to relax but instead it spoiled my mood. Last but not least, I would say i pay a rather absurd amount for the cruise. It is not worth the money. Everything onboard is by USD which makes it more expensive. On the trip, i had more worries than anything. It is supposed to be a fun-filled relaxing holiday but it turns out to be the worse. In total, i pay an extra 52 USD for onboard gratuities with a sum of $500+ of cruise fees. This cruise is totally not worth the money for the treatment i received. Other than the above mentioned, the staff of costa was rather friendly. Read Less
Sail Date November 2017
First cruise experience, and I felt like the review is not doing Costa Victoria the justice it deserved. All review was so negative, but in fact, it worth as far as the price we paid. It suitable for laid back Asian family, and that's ... Read More
First cruise experience, and I felt like the review is not doing Costa Victoria the justice it deserved. All review was so negative, but in fact, it worth as far as the price we paid. It suitable for laid back Asian family, and that's it. Don't expect too much for over 25 years old ship. The pool are too small, and overall facilities was not a state of the art. About the service, it's not as nightmare as described as the early years of operations. Not excellent also, though. Ports experience was not winning any first impression prize. They start late and people are all crowded in less than suitable condition. But after that, in Phuket and Penang, everything was much better coordinated. The room is definitely cleaner than public area. Especially on the last day, the queue for ladies toilet and how awful the smell was, was terrible - if not traumatizing. So, overall it worth the money, by means if you still get their promo prize of cabin upgraded. More than that, good luck. You will lost the good value. Read Less
Sail Date January 2017
I became pessimistic while read some critics for this cruise, and my family already booked a trip for last December. But since I got into the cruise until the trip finished, my worries turned into satisfaction. First, the food was ... Read More
I became pessimistic while read some critics for this cruise, and my family already booked a trip for last December. But since I got into the cruise until the trip finished, my worries turned into satisfaction. First, the food was nice-I love their dessert and cakes!- and we got two times gala dinner with crab and lobster, which was delicious. Restaurants opened as promised, pizza station on midnight was a good idea, our favorite place after night games and dance. A bit critic is the drinking water, it would be much better if they provide more fresh water. Second, the staffs are amazing! They were friendly and nice, you can get information easily, the restaurant staff gave warm ambiance, and the dancers were so energetic. More interesting shows will be a good improvement, although we love the Michael Jackson show. Third, the cabin, pool, jacuzzi, and other facilities were well maintained. Yes, it is not a new cruise, but I saw almost no significant damage in it. Overall, I found it nice and cozy sailing with Costa, just want to give the credit and fair critic despite of bad reviews I saw. Good job! Read Less
Sail Date December 2016
The house keeping of the cruise was terrible, I was scolded by a Philipino house keeper for kept calling the hotline for services. I am shocked when I asked him how many times was the call made. He told me he got scolded by a ... Read More
The house keeping of the cruise was terrible, I was scolded by a Philipino house keeper for kept calling the hotline for services. I am shocked when I asked him how many times was the call made. He told me he got scolded by a maintenance man and he felt this was not fair to him. I told him this is no reason to upset with us as we did not scold him or the maintenance guy. Basically, when we checked in the room , the lights was broken and toilet door felt apart. After this incident, the housekeeper kept asking me where we come from and tried to invade our privacy. Apart from the above, the drinking and bathroom water was high in salt. It is not suitable for drinking. My skin was bruised due to the bathing water was high in salt. On board, you have no mineral water to drink and if you wish, you have to buy it from them. Even you are on your trip to Langkawi and Phuket, you are not allowed to buy water/food to bring back. Also, the CTC withheld our passport and this is alarming if we were missing in Phuket or Langkawi. We were not informed when we sign up for tthe cruise. For the food in the restaurant, I am amazed on the food. The Chilly crab/lobster was served with hard shelf. My son has problem dissecting the flesh. In view of the above, I strongly advise you not to sign up with the cruise in the future, Read Less
Sail Date December 2016
Choice of cruise was due to the attractive rates and yearly family get together bonding. We board at around 5.30pm, warm welcome and picture taking at entrance. My Costa Mobile App is very useful to communicate on board tapping on ... Read More
Choice of cruise was due to the attractive rates and yearly family get together bonding. We board at around 5.30pm, warm welcome and picture taking at entrance. My Costa Mobile App is very useful to communicate on board tapping on cruise Wifi. There is no lack of entertainments as daily schedule was given, dancing class, Michael Jackson show by Ice, Acrobatics Show, Movies, games, tournaments, dance party, lounge singing... Lots of "lepak" places. Deck 11 Self service buffet counter serve the same dishes at Indian Corner & International corner, however the mutton is very delicious. Yummy desserts too. Experience Authentic italian pizza at deck 12 for teabreak and supper. Pools are 1.4m too deep for children. Basket balls and ping pong bats are not so "good". Shore excursions was interesting however, when return there was chaotic at the tender boat boarding. Overall crew were helpful, despite some miscommunication issues due to coming from different country. Read Less
Sail Date December 2016
Just returned from a 5D4N on Costa Victoria which departed from Singapore to Phuket & Langkawi. Would like to share with everyone my terrible experience onboard. 1) Food: Terrible, terrible, either very salty/sweet, over spicy/oily ... Read More
Just returned from a 5D4N on Costa Victoria which departed from Singapore to Phuket & Langkawi. Would like to share with everyone my terrible experience onboard. 1) Food: Terrible, terrible, either very salty/sweet, over spicy/oily or tasteless, noodles were always over-cooked. Hoping to find some nice pasta or pizza since it's a Italian cruise ship but not at all....only have either penne or spaghetti with tomato sauce(taste like straight from a jar/canned) or creamy sauce, pizza served at the pizzeria was the same... terrible too......simple ingredients & tasteless. Worst...there's like 4 station for beverages but 3 were always CLOSED, juices only available on the first & last day of cruise for breakfast, ridiculous, water tastes just siphon from the sea, there's a sign indicating no topping up your water bottle using their water dispenser & they don't provide any bottled water in the cabin. Seems like the dishes that they served were all mass produced from a central kitchen, restaurants(sit-down dining & no pork) & buffet style(self-serve & no pork) serve the same dishes(no pork). Saw 1 of the filippino staff(higher rank then service staff) at the buffet area, he just pull down the blind even though there's guest still getting his/hers food before the closing time for breakfast/lunch/tea-break/dinner at the buffet area hurrying/chasing guest away. Non of the dining option operates round the clock. 2)Service: Service staff have horrible attitude, no training given to talk or serve their guest, staff were always talking loudly among themselves even there's guest around them, it's the same whether at the buffet or restaurant, no smile/greeting at all like we are there to bother them. Went to the restaurant for the so call GALA Dinner evening, hoping to have a nice meal after our first horrible encounter of food at the buffet area, after sitting down menu was not on the table and it take awhile for them to deliver the menu after having to ask a few times, again not happy to take order, when food arrives he just put them down on the table, is like nah your food is here, sort them out yourself( he didn't serve them accordingly to whoever's order) & eat it & don't you bother me attitude, btw food wasn't serve accordingly to the course, our salad came after our main. Dessert take a long time to be served so rejected it as we were already pretty full thinking no point bringing it, so server not happy & tried arguing w me(telling me he have a few tables(3) to look after...blah blah blah. Another issue, order 4 fish but server serve 3 first, just a reminder to him we have 4 & he replied he only have 1 hand to serve. 3)Ports: When docking at Phuket it takes us more than 1 hour to get on board the tender boat, having to walk down 3 levels to get to the tender boat is not an easy task for older people with some walking disabilities. 4)Ship: old ship, No proper signage or indication for guest to find their way around the ship. no "proper" pool for kids or adults to use just some "whirpool", not enough of lift working for guest who's not able to keep climbing up and down the stairs. "Public" toilets on the ship is dirty, smelly, floors are always wet. Floors on buffet area is always dirty, slippery & sometimes wet. Attention to Costa Victoria: You will have to learn how to do crowd control, 1st night fire-drilled was chaotic, no clear picture what to do for quite some cruiser and we have to stay at the outside of deck for almost half an hour shuffling here & there. Tender of boat also chaotic, have to wait like 1 hour for us to get out of the ship to go on shore. Have a proper training(proper way of serving, talking & responding to guest NOT by pointing fingers or shouting to their guest's face) before offering them a job or putting them on the floor to serve guest onboard. Staff with name tags stating able to converse in that particular language does not apply for your crew. Spend more money or get a different supplier on getting the food you are feeding to your guest not those "cheapo" & not so fresh stuff. We, paid guest on your cruise ship is to enjoy our holiday, NOT having to "suffered" and got dampened by the service your crew provide with their rude, don't come bother me attitude and we also there to enjoy at least some decent food & drinks. Read Less
Sail Date December 2016
I love cruising through the years and have started young too.Since I have not been onboard any Costa vessels and having read many negative feedback, thought I will give Costa Victoria a try. Oh my, it sure confirmed that it will be my ... Read More
I love cruising through the years and have started young too.Since I have not been onboard any Costa vessels and having read many negative feedback, thought I will give Costa Victoria a try. Oh my, it sure confirmed that it will be my 1st and last cruise with Costa Victoria and will not attempt to try any other vessels within the same family. Isn't cruising supposedly to be filled with fun and laughter with happy crew members working onboard? You will see non at all and even if you do, it is only a handful and really tiny palm size. Service with no smile. You won't even know that there is a Cruise Director onboard who does not appear often enough nor engaging with passengers. Except to say Ciao Ciao..Crew were simply not engaging enough from all levels. Passengers were treated like some invisible beings. Those performances were able to put one to slumber. Older Ship and not very well maintained. Foul smell detected daily in the cabin's shower area.. No idea why. I tried spraying my personal prefume. Shore excursions were charged on the high side. Tenther boat used were old and disembarkment in Melaka was horrifying. Daily buffet counter not varied enough, almost the same daily. Dining area service staff not extremely friendly or alert.. Never have I gone through such a dull cruising experience. I have to agree totally with previous negative points given.. Read Less
Sail Date December 2016
We have been on cruise 4 times and were in a big group. All were excellent except this cruiseliner. 1) ship is old, furniture are old and a chair broke in restaurant. SAFETY issues in Fantastia Restaurant and Sinfonia Restaurant - 2 ... Read More
We have been on cruise 4 times and were in a big group. All were excellent except this cruiseliner. 1) ship is old, furniture are old and a chair broke in restaurant. SAFETY issues in Fantastia Restaurant and Sinfonia Restaurant - 2 BIG NAILS (6-10cm long) are found in the these restaurants with my young toddler picking them up on the floor at different timings in different restaurants! Luckily no one was hurt! This can be fatal if the child puts the nails in his mouth or anyone could have trip and fall onto the nails. I stil kept the photos of the nails found. 2) Cabin and public toiets - I encountered a few incidents in our cabin and public toilets in costa victoria with the toilet flushing system, no water to flush! could be the centralised water controlling system which has problem. One of our relatives room's air con auto on and off. Sometimes very cold, sometimes very stuffy. 3) Food were very salty on certain days. Drinking water in resturants can be yellowish at times. Salty drinking water, salty coffee and tea everyday. All the 3 main restaurants, buffet pool deck, Sinfonia and Fantastia Restaurants all served the same food for every meal. Sinfonia and Fantastia resturants close very early for breakfast, 9am! With only 1 restaurant at pool deck in the entire ship that is still open for breakfast at 9am, the dining capacity cannot even accomodate half the passengers. Bear in mind that this pool deck resturant which is still open is the only place on board where passengers can get water and coffee. Needless to say how crowded it was. We had to sit in an outdoor dirty table with rain splaterring in with kids, after queueing for some time at the egg station. The cook said "NO MORE EGSS" at 9.30am and the resturant closes for breakfast at 11.30am! 4) Poor entertainment and activities. No mascots, nothing much for kids to do. Squok club activities are not interesting. 5) Customer service - The human resource director and the customer service director needs a wake up call! 80% of the staff in general are unhelpful, unfriendly, rude at times, no smiles (as if they are under tremendous stress or fatique or u owe them money). Totally not service oriented. Please do not expect staff to smile at you or greet you good morning when they walk past you. If they do, u are in luck. Service is horrendous on board. Can u imagine a man in black suit (of a higher rank in the Italian pizza restaurant) insisted us to sit in a table which is not cleaned. When i tell him that the table is dirty, he just merely pick up some prawn shells and food and put in his hands and walk away. There were still food remainings, ketchup , pizza crust on the table which he didnt bother to take a cloth to clean nor ask his waiters to clean. Is not peak hour and all other tables were occupied or section closed. Waiters seem to be shorthanded at Fantasia and Sinfornia restaurant, there are a few instances when we met nice waiters but most of the time is not. Even simple requests such as water or getting a teaspoon is rejected right on the face with reply, "i'm not your table waiter, u ask your waiter". i told him my waiter is busy and not around, and all i need is just a teaspoon which i have already walked to the area where there are a few waiters standing ard with cupboards and drawers. None bothered to help! What customer serivice is this??? A kind waiter walked over, open the drawer and pass me a teapsoon where i was standing. Such a simple act of opening a drawing to pass me a clean teaspoon is so difficult? Even a cleaner in coffeshops or food centres in Singapore will help to to wipe and clean the table and not forcing you to sit where tables are dirty and refused to be cleaned! Simple questions such as what time does the casino opens? where is the salsa room? where is the room for leisure card / tile games all cannot be answered! If the top management doesnt bother about their customer service standards, how would the rest of all his waiters follow??? CUSTOMER SERVICE TRAINING IS A DEFINITE MUST FOR ALL STAFF ON BOARD for all aspects. We dont even think they deserve half of the USD60 service charge paid per pax. Phuket and Malacca ports - We have more than 20 hours to spend in phuket and less than 3 hours to spend in malacca. 3 hours is due to not enough tender boats and all passengers have to board the last tenderboat to leave malacca pier is 2 hours beofre the ship sets off. In a way, itinerary is not well planned. This cruise is not handicapped friendly or toddler/baby friendly. Final Mode of settlement / payment is so rigid and upsets many passengers on board. We have seen so many complaining because this ship doesnt not practise the norms as other cruies where final mode of payment can be by a choice of cash or credit card at the final point in time just before we disembark. On day 1, u have a choice of paying USD 150 as cash deposit or do self registration by credit card to prevent deactivation of your room card.. This mode cannot be changed, meaning i do self registration of the room card by credit card now. I cannot pay by cash for the final settlement of bills and vice versa. This pissed so many customers on board, bcos some have so much cash on hand while some want to buy things using credit card by cant do so as their mode of payment is by cash. When customers are unhappy, they wont purchase things from boutqiue shops or use the spa services, buy the expensive photos etc. Is all a chain. Even though this cruise is cheap, it depends what kind of holiday you want to enter into. I'm seeing other pasengers whom i do not know complaining abt different things everyday. Think twice. To end with, 3 of us are sick on the day when we leave the cruise. Stomach flu, fever, Read Less
Sail Date December 2016
Great service, shows and food. We thoroughly enjoyed all aspects of the cruise and were made feel special by certain staff.. It is an older ship but has all the facilities for a short cruise. Staff member were very friendly and ... Read More
Great service, shows and food. We thoroughly enjoyed all aspects of the cruise and were made feel special by certain staff.. It is an older ship but has all the facilities for a short cruise. Staff member were very friendly and went out of there way to provide a little extra. There is a great choice of eating options with food served all day. The restaurant meals were big and very tasty and breakfast was great. A poolside hamburger or a midnight pizza ensured we were never hungry. In fact quite the opposite we were full all the time. The cabins are old but comfortable and keep very clean by on board staff. We visited Phuket and Penang and embarkment and disembarkment were hassle free.The tour were good and the tour guides were friendly an knowledgeable particularly in Penang Great value for money. We got a special deal on tickets paying about 500000 IDR per person per night for a deluxe balcony cabin. Exceptional value for what we received. Read Less
Sail Date November 2016
The ship is old and only *** Embarcation in Shanghai: chaos, it took 3 hours from the scheduled time, only few persons got some water. Our cabin outside classic was small. Toilet facilities in public spaces: unsanitary For many ... Read More
The ship is old and only *** Embarcation in Shanghai: chaos, it took 3 hours from the scheduled time, only few persons got some water. Our cabin outside classic was small. Toilet facilities in public spaces: unsanitary For many situations that do not work. The information in loudspeakers deficient, special in critical situations as in the embarcation and when the comming tyfon is a reality. Entertainment in the theater was good, but in the pool area was not varied enough. The food was good at all restaurants. They did not give us enough time on the excursions. Disembarkation: it took 2 hours from the ship to the terminal in Singapore. Chaos in the disembarkation terminal. I lost my suitcase in that chaos, which I suspect approaching organized chrime, which Costa Cruise neglect. I do not want to spend more time to talk about the cruise. Only: never, never ever Costa Cruise Read Less
Sail Date October 2016
The cruise from Shanghai to Singapore was a total disaster. It started with the embarkation in Shanghai which was a chaos ,people cumulating on each other to enter the ship ...no lines no staff to assist. When you enter the ship you ... Read More
The cruise from Shanghai to Singapore was a total disaster. It started with the embarkation in Shanghai which was a chaos ,people cumulating on each other to enter the ship ...no lines no staff to assist. When you enter the ship you recognize that this is a very old and out of date ship. Everywhere the signs are in Chinese...The staff is mainly from South East Asia not able to speak English even.... The ship and this cruise was mainly directed to the Chinese market but this time sold in Europe.. There was certainly no entertainment on the ship I do not know what the cruise director was doing!!!!Although there was a dancing and singing team on board they only performed twice during the 14 day cruise... Other nights it was either a tenor who sang the same song 5 times I listened...Or they have shown movies in the theater....Or the same buffoon three times.... The ship had o skip two ports due to a typhoon .Costa organized this cruise just in the middle of a monsoon season where the weather was terrible ,raining on every port and the ship rocking like a cradle... The food in the restaurants was acceptable but the buffet was joke... They serviced the same food from breakfast on lunch. The tables at the buffet area was very dirty- sticky since the staff did not intend to clean them properly, the same little cloth was used to clean the sticky dirty tables, leaving residue on the tables...If you call it cleaning...The coffee and tea machines were all in rust. And most of the time out of order.. They were very pushy to sell excursions and not providing any shuttles on the ports..In Phuket the ship anchored at a very distant place from Phuket main city forcing people to buy bus tickets..It was an hour trip to Phuket main area....Although other cruises anchored just across the main beach namely Patong Beach... I heard from most of the passengers saying "never with Costa again"..The ship was like a charter accepting passengers from most of the ports and people coming and getting out of the ship nearly in every port..Especially from Singapore the ship was full of Chinese yelling at each other and having rough behavior in the lifts and buffet areas.. As a conclusion I have never witnessed such a cruise before ,having 6 more cruses before with other cruise lines ...Never with Costa again.. Read Less
Sail Date October 2016
Having sailed on numerous cruises some excellent, most very good, It needs to advised that I and my husband have just experienced the ‘Worst” cruise imaginable ‘Costa Cruises’ booked through Imagine Cruising. COSTA VICTORIA – ... Read More
Having sailed on numerous cruises some excellent, most very good, It needs to advised that I and my husband have just experienced the ‘Worst” cruise imaginable ‘Costa Cruises’ booked through Imagine Cruising. COSTA VICTORIA – ASIA- SHANGHAI – October 2016 After a tiring flight JHB to Shanghai we were booked in a hotel far from anywhere, with one English Speaking Manager, who was helpful, courteous and charming. The room was basic but comfortable, no soap or hand towels in the bathroom, no control over the air-conditioning, two teabags no coffee, sugar or milk. The restaurant service was horrendous, six of us ordered, the one male party received his food first, as he finished his meal, the next male member received his. His starter of 3 spring rolls arrived after his main course which was fish with steamed rice, they gave him 13 spring rolls, after eating a few of them the next male received his food, the three ladies received their food of Duck when he was half way through his meal, and the male with spring rolls then received his steamed rice. The Duck either died of old age or gave itself up. Let us move to breakfast, or maybe not, absolute disaster, they ran out of everything and it was all cold, the juice machine was cleaned by one of our fellow passengers and another passenger tried to fix it as the machine had given up. Tea, a tea bag in warm water, no milk, sugar or spoon, when asking for milk it came in another cup, no milk jugs and it was not cheap. Arrived at the docks at the specified time, luggage put through given a number 8 boarding indicator to board at 2.30 pm. We boarded at 7.00 p.m. that night, cold, tired, thirsty and hungry, not by number but by who could push and elbow the hardest. No explanation no apology. Many of us had to sit in the terminal shed as the terminal itself was over-crowded 1, 900 persons. On boarding two of our party had luggage receiving problems which were eventually sorted out. The cabins and ship were old but comfortable certainly below the normal cruise ship standard, they did have a kettle for tea\coffee making, but only one socket in the whole cabin. Try charging you cell-phones, ipads, tooth brushes and making tea\coffee not ideal and no extension cords were allowed, we managed. The cleaning of the cabin was perfunctory, make beds, sort of hoover, sort of dust, remove dirty cups plates etc. if spotted, no cleaning of balcony except once after complaining, and if you did complain you were called down to reception to ensure you were happy, this when a phone call would have sufficed, when the bathroom door fell off the rails and they then fixed it we did not respond to the ‘Come and tell us it is all better’ note, oh yes the air-con did break down but they fixed it along with the smell of blocked toilets. Do not get bored I am just getting started. The Entertainers in general should not have given up their day jobs, in respect of one female singer I had to close my balcony doors to drown her out. Quizzes aplenty, every single question as they were given was asked in German, English, French and Italian a very long process. Four Dance lessons every day on occasion five and once six, if you did not like being taught dancing bad luck. The theatre show was a video of Michael Bublé, oh yes plenty Ping Pong. You could go for lessons to learn, Chinese, French etc., are they serious, in one or two lessons? Elemis – if I did not know the product for ladies I do now, promotion after promotion a real selling pitch, along with come to the Spa pay a fortune and you will get a lesson on grooming your feet What Cruise Director. Food –‘Dare I’ The great thing about cruising is the fantastic cuisine and service, with smiling waiters and good wine. Hello did some-one forget to advise Costa Cruises. No exaggeration 90% of the staff were a sorry unhappy bunch with absolutely no training in service or public relations – or was it because they already had their ‘Tip’ in their pockets at twelve (12) American dollars a day per person, and therefore did not feel the need. On top of the tip there was a 15% service charge on all purchases of drinks etc. a total rip off. Any coffee other than the normal had to be paid for, plus water and cool drinks. Every night in the Dining room was Fish, Chicken and Pork ( Less choice for the Jewish fraternity) with the exception of about four nights when the pork was changed to ‘Dying Duck’, Rubberised Steak – and twice cardboard lamb. The desserts were nice, the fish tasted the same no matter what it was, the bread was good and if you like hot, soft poached eggs you can get hard cold ones. Sometimes the soup was good, sometimes dish water no soup spoons, only dessert spoons and no fish knives. The casual eating areas did not fare much better. Thinking about this I should stop as this subject could become a book. The Reason for all of this was that this boat for the last three years had been chartered by the Chinese, with Chinese cooks and Chinese food that had no idea how to cook western food, we were the test pilots and boy did it crash. The Captain had a meeting to tell us all about the Typhoon, when asked about the embarkation debacle he laughed, and said it was the Chinese passengers fault as they would not disembark due to money issues, then again laughingly apologised, the next day champagne in the cabins and at dinner, ‘Too little too late’, not funny Shanghai, so far out of town never had time to see much, Naha nothing to write home about, Hong Kong Great needed more time, Sanya and Da Nang did not visit due to Typhoon, no-ones fault, three and a half days at sea with nothing to do, Ho Chi Min they wanted a 125 American dollar’s to get from the port to town no further comment, Vietnam is beautiful if you go to the right place I have been before, not this way. Singapore, It was advised that the customs were very strict and would search all your suitcases and bags and there would be horrendous fines if you took alcohol, chewing gum or more than nineteen cigarettes and that there was nowhere to smoke in the cities, you would have to walk to find a smoking spot and that they had smoking police, what a load of rubbish, the customs were simple friendly and did not search all the luggage, even the hotel had a smoking outside and a little café. The area we visited Clarke Quay was super and just about all restaurants and bars had smoking facilities. I bring this up because it really put all of us off Singapore and no we are not all smokers, but we all felt intimated about staying there and it was Fabulous, Singapore Tourism should know about this. Arrived home needing a holiday, one with pneumonia, one with a dreadful cold and two feeling terrible. Costa not recommended. We should all be compensated for this we are not guinea pigs, for them to practise on, we are paying passengers. For those of the passengers that were experiencing their first cruise, please believe me cruising is wonderful not like this there are excellent cruise lines ‘Costa’ is not one of them This matter will be taken further there is a law in the Industry that clearly states that one can claim on a ‘Diminished Holiday Experience’ and that is what this was. Read Less
Sail Date October 2016
Cruise price was attractive, probably in collaboration with one of the larger travel agency in Hong Kong. However, the quality of the cruise was poor. Food: not much selection even the salad section, dressing unlike what you normally ... Read More
Cruise price was attractive, probably in collaboration with one of the larger travel agency in Hong Kong. However, the quality of the cruise was poor. Food: not much selection even the salad section, dressing unlike what you normally would have, very watery. Food quality is quite low. Pizza with not much topping or dressing. On first day of cruise, it was like a war zone, people have to line up a long time outside the restaurant. Cabin: small compared to other cruise lines. Services: Cabin - good, Restaurant: Very poor. Ship took more passengers than it can handle, thus, not enough tables for guests. Always have to wait a long time for table, waiter not helpful. Bus boy will not clean table and very rude. Too many bar people in the restaurant to try to sell drinks (with not much success) while there is not enough waiters and bus boy. Entertainment: OK (cater to Hong Kong Chinese with Sky Band singing Chinese songs) Embarkation: wait time and processing not as efficient as other cruise lines. Pier change at one port leading to use of shuttle,so excursion time cut down and more expensive transportation costs for guests. Public Rooms/Bar Area: Too small to handle large crowds. Excursions: You can do the same at much less especially if you can find people to carpool with. Read Less
Sail Date March 2016
It was Chinese New Year holiday and we wanted to go somewhere without the hassle of flying. This cruise had a good itinerary where we cruised to Ishigaki and Okinawa. Food: Never have high expectation of food on the cruise and I would ... Read More
It was Chinese New Year holiday and we wanted to go somewhere without the hassle of flying. This cruise had a good itinerary where we cruised to Ishigaki and Okinawa. Food: Never have high expectation of food on the cruise and I would say their food was decent. The pizza bar with freshly made was good though. Having an outdoor patio lunch while sailing back into Victoria harbor was one of the highlights of the trip. For breakfast, you get a choice to go to the dinning room or at the buffet area. Most people would like to go to the buffet area which is at the top deck with floor to ceiling windows but the area is definitely too small and you need to wait for empty tables or just each standing up. One day they had a 2-4-1 beer promotion but the waiters had no clue about it. I asked them to check and they still came back not knowing about it and asked me where I got the information. I told them it was from their daily newsletter but they still couldn't figure it out. Finally, I had to go to the restaurant entrance, grab a copy of the newsletter and show them. Some service eh! Night shows: The nightly shows were good. Different shows for each night so we could go to see all of them without feeling bored. The tenor at one of the lounges was awesome. On-board entertainment: Limited games or classes during daytime and they don't welcome kids to join. This is rather strange as I thought cruise lines are supposed to be family friendly. The cooking demonstration was a joke! The night dances was OK and teh crew tried to create good atmosphere but the dance area is small and tight. Public area: The design of this boat is definitely outdated. Public toilets were limited and small. To make it worst, the plumbing did not work in some of them and you can imagine how horrible they came to be. In Ishigaki, disembarkation was delayed and people were stuck in one of the lounges, the toilet cleanliness was terrible. On the last day, also noticed one of the toilets near the basketball court cracked in the bottom with water leaking out!!! Gym: Forget it, it was tiny and with old equipment. Indoor pool: more like a tub. Outdoor: cannot really use it given the season we are travelling in. Excursions: Several HK travel agents set up counters for excursions, I guess that's the business model. We feel that we can go on our own so did not join any of them. In Ishigaki, I booked a car and the company picked us up just outside the pier. Car rental is really cheap (3,000 yen) and the streets are quiet and easy to drive with a GPS. It was too bad that we went during off-season so when we drove to one of the famous restaurants for Ishigaki beef, it was not opened. Then we went to one of the local places for all-you-can-eat BBQ and about an hour into the lunch, the shop had a power interruption. Even though the power came back later but the restaurant decided to refund the money to every customers and the restaurant was full, I wanted to leave them a good tip but they refused to accept. I really feel the Japanese sincerity and hospitality! In Okinawa, disembarkation was much smoother as don't need to go through immigration again. We took a taxi to the Outlet Mall ASHIBINAA and had great shopping there. Then taxi back to city center and wonder around in International Street. Room: The ship was renovated a year or two ago so the room is decent if a bit small. We have an inner cabin. All-in-all, the cruise was OK, just bear in mind that it is a ship with old design so even after renovation, the amenities and space could not be compared with newer ships. But if you find a good deal on it, it is still an enjoyable cruise. Read Less
Sail Date February 2016
If you are looking for upper class society experience, this ship is not for you. Costa Victoria is a very laid back, relax ship. Overall, this is a ship without big wow factor like rock climbing or ice skating rink. It is quite an old ... Read More
If you are looking for upper class society experience, this ship is not for you. Costa Victoria is a very laid back, relax ship. Overall, this is a ship without big wow factor like rock climbing or ice skating rink. It is quite an old ship, but some hardware have been upgraded since the editor review was made. Costa card now opens the door as well, so you can just bring one card around the ship. The inside room is tiny but the beds are very comfortable. I fall asleep almost instantly every night. Bathroom is small but for Southeast Asian size it is good. The most fabulous thing about the cruise is the programme newspaper. It tells you literally everything. It have every info you need on board and even reminds you about things you might forget. Following the programs will make you sufficiently busy the whole day. Shows at night is nice but we all feel that the Michael Jackson show could be better... Maybe there's too much emphasis on that one show. The other shows are equally good, if not better than Michael Jackson show. Food are OK, be warned there are A Lot of bread and cakes. If you are a rice person, there is always a pot of rice at the end of buffet line at Bolero. Sit down restaurant have rice options as well. The indian food are nice. Guests on board are all really casual. Staffs are friendly and helpful. Read Less
Sail Date December 2015
Pros about Costa Victoria: 1) It has very nice noodle soup every night from 10pm - 2am as well as pool deck on sea days afternoon. 2) welcome drinks on the day of boarding and after returning ship from Penang. 3) Very nice live ... Read More
Pros about Costa Victoria: 1) It has very nice noodle soup every night from 10pm - 2am as well as pool deck on sea days afternoon. 2) welcome drinks on the day of boarding and after returning ship from Penang. 3) Very nice live cooking of kaya toast and sunny up at buffet place breakfast 4) Excellent dance and singing shows for 2 nights 5) Indoor pool comes with in pool chairs which is really comfortable and the lockers are user friendly 6) Nicer pasta compared to Royal Caribbean 7) Late boarding time from 5pm onwards and late leaving of ship after 2pm meaning I can apply a day less annual leave. Also I prefer departure port at Harbour front compared to Marina Bay cruise terminal 8) It has 5 course meals instead of 3 course in Royal Caribbean. Course includes - appetizer, soup, salad, main course and dessert Cons about Costa Victoria: 1) Cabin fridge is locked at all times 2) TV was out of connection most of the time (not much of issue since I don't watch it) 3) Except for breakfast, the rest of room service is chargeable 4) Pool is closed from 10pm - 7am. Even after dinner time when sky is dark, the pool deck remains too dark for people interested in night dip 5) Limited choice of food at buffet place and quality not as good as Royal Caribbean's 6) Coffee and juice dispensers occasionally out of operation in buffet place 7) No coffee offered in main dining room which consists only 1 deck 8) No garnishes in soup in main dining room 9) buffet place chairs are of cheapo plastic chairs unlike the bamboo resort like chairs in Royal Caribbean 10) On the last day of cruise for disembarkment, the staffs would get you out of the rooms before 10am even though ship only reaches destination at 2pm. It is both annoying and embarrassing when you have to leave the room and not knowing where to rest with luggages around you instead of enjoying the cruise to the fullest. Seriously, do the crews really need so many hours to clean from 10am to 5pm before the next passengers board the ship? 11) Library cabinets are locked all the time 12) The crews use our existing cabin towels to make towel animals causing inconvenience to cabin occupants to use remaining towels for showering, etc. 13) The indoor pool is frequently closed for maintenance during its operating hours 14) The meat dishes such as steaks are poorly prepared and hard to bite. In conclusion, it is a nice first try on Costa Victoria but I will not be trying it Read Less
Sail Date December 2015
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 3.4
Dining 3.0 3.0
Entertainment 2.0 3.1
Public Rooms 3.0 3.3
Fitness Recreation 2.0 3.0
Family 2.0 3.0
Shore Excursion 2.0 3.1
Enrichment 1.0 2.7
Service 4.0 3.2
Value For Money 4.0 3.1
Rates 3.0 3.8

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