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Sail Date: November 2018
We had an amazing time during our stay on Costa Victoria mainly because of the nice friendly and helpful staff. We travelled with our 7 year old son who was treated like a Prince by all staff on the ship but mainly the animation team and ... Read More
We had an amazing time during our stay on Costa Victoria mainly because of the nice friendly and helpful staff. We travelled with our 7 year old son who was treated like a Prince by all staff on the ship but mainly the animation team and kids club. Ferdy and Sara were exceptionally good with him, most of the staff is Italian nd most of the guests were French spraking but they all made my son included and welcomed. I was happy my son made so many friends even though he can only speak Polish and English, the language is not a barrier he loved his time in the kids club. The animation team work so hard, special thanks to Ralph who was the kindest person on the ship, Francesco the sports instructor and crazy Marco. The staff at the restaurant were incredible as well and made up for the bad food at times. Donna the waitress is so lovely and helpful always smiling. The exurcions are terribly expensive, it's much cheaper to get something on the land. WE MET SO MANY nice people on the ship and on the land and visited hidden gems and that's what we are grateful for. The food, drinks packages and service charges are things we want to quickly forget about ;) Thank you to the staff of Costa Vicortia who made our journey so special Read Less
15 Helpful Votes
Sail Date: September 2018
We had read previous reviews and we must have been cruising on a different ship as the ship was beautiful spotless good furnishings and fabrics and the public toilets were kept spotless.The itinerary was 27 nights from Italy to Mauritius ... Read More
We had read previous reviews and we must have been cruising on a different ship as the ship was beautiful spotless good furnishings and fabrics and the public toilets were kept spotless.The itinerary was 27 nights from Italy to Mauritius ports included Crete Suez Canal Jordan Israel Maldives Seychelles Reunion Island.We could not call at Oman due to a Cyclone so much value for money on this cruise even with gratuities and drinks package we paid half for a four week cruise compared to a two week cruise on other companies. All the staff spoke english and were very friendly. The food was very good five courses every evening in the main dining rooms so much choice and of a good quality . Water was available free all day in the buffet restaurant until about nine in the evening .You only had to pay for water lunch and evenings in the main restaurants.Our cabin was kept spotless as was all the ship cleaning was done 24 hours a day. There was so much to do during the day and every evening there was a show. The entertainment team were a credit to the company especially Marco and the rest of the team. The english speaking guests had their own dedicated english speaking customer service advisor as did french german and spanish speaking guests. The daily information newspaper was printed in English and other languages. The cruise was magical and we have no hesitation in recommending Costa and Costa Victoria this was one of our bucket list cruises we travelled a quarter of the world and received so much value for the price we paid. We will be looking forward to booking another cruise with Costa for next year. Read Less
8 Helpful Votes
Sail Date: April 2018
The reason I decided to write this review is to warn those people who privilege the rest and sleep at night to dancing and partying (I am not judging here, cruises are the right place for such things, just claiming my share of pleasure-the ... Read More
The reason I decided to write this review is to warn those people who privilege the rest and sleep at night to dancing and partying (I am not judging here, cruises are the right place for such things, just claiming my share of pleasure-the night's sleep): this is an old ship and there is practically no sound isolation. My cabin ( 11101 if i remember well) was exposed to very loud music to the point things were trembling each night from 23 till 1.00. Earplugs were not helpful. In this ship it is either one is lucky to have one's cabin far enough from the epicenter or not. Hospitality did not offer any sustainable solution either. Having paid about 4000 euros for three persons in a suite for a week's time, I really think it was a pitiful investment. This was a real shame, because on the whole the total experience was not awful at all. The club restaurant provided very friendly personalized service accompanied by quite acceptable and sometimes deliscious food. I could say Edd and Err saved our expeprience on the whole. Excursions, inspite of all the efforts of the guides, were not at their best, because the poor guides had to speak up to 4 languages which resulted in repeating one thing like where to find the toilettes and where to meet up to 4 times...Very little space left for cultural information. Spa on this ship is a joke and not worth a try, a shame again because it used to be a good part of a cruise activity for me and family. Finally, a valuable info for coffee lovers: traditionnally, on all Costa ships I travelled coffee is a very delicate issue: my point is, the americano they are offering in general service, is below human dignity, while the one in the bars is too strong for a morning. Well, I could order a cappucino, but I do not drink milk... My personal solution was to pack a little french press coffee maker and the brand I am used to. It could serve for a good verbal tea as well. Hot water is something one can always count on Costa company! The last but not least-many thanks to our cabin butler Yan for his perfect service and friendly smile. Read Less
13 Helpful Votes
Sail Date: February 2018
Chose this cruise because the dates and the embarkation port were convenient for me. That is the good stuff out of the way, and the rest was downhill. The fact that drinking water is not provided free on a cruise in such a hot region ... Read More
Chose this cruise because the dates and the embarkation port were convenient for me. That is the good stuff out of the way, and the rest was downhill. The fact that drinking water is not provided free on a cruise in such a hot region tells you all you need to know. in 21 days only one of the two ice machines worked and then only for one day. No water provided with evening meal and no tea or coffee afterwards. Menus poor and reconstituted potato used. Drinks packages were a complete rip off. Passports were taken on day one, and only a photocopy given out (too late to be useful in some cases). When we went to Langkawi we found that the duty free shops would not allow sales unless the photcopy was shown but we had not received ours. So after a hot and sweaty trip back to the ship - queueing at the info desk to receive a copy, then a further hot and sweaty trip back to the shop - I finally managed to buy some perfume, but the whole process took half of the day we were there. Then the final insult, a photocopy (second one) was delivered to my cabin half an hour before the ship sailed out. I was given the WRONG advice about the mandatory visa for India and so paid out £140 for a two year visa instead of a £40 short term stay visa. The disembarkation port was Savona, Italy, where the ship was going into dock for a 12 day maintenance period, but we still had to vacate the cabin by 8 am and then sit in the theatre until 11.30 waiting for our transfer coach. No laundries on board and the cabin laundry service was EXPENSIVE. Would never book with COsta again. Read Less
9 Helpful Votes
Sail Date: February 2018
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship ... Read More
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship captain. This cruise was by far the bottom of the barrel. The crew is so over worked, that there is no way they can provide good service. The biggest thing the ship needs to do is get less senior officers and more workers. There are more than enough officers standing around doing nothing while there was a shortage of people to do the work They even charge for water. On every other ship we have been on, you could always go some where to get water, tea or coffee at no charge. If you want water at dinner, no problem either pay per glass or purchase a water package. The food in the dinning rooms and buffet was so bad that it forced you go to the for pay dinning rooms. The terms planning, organization, and logic have totally evaded this ship. Our tours (that we did not book with the ship) were great and we plan to visit many of the ports again on another cruise line. In the disembarkation talk the crew speaker spent over 10 minutes telling us why we should give them 10s on the survey because the problems were not the fault of the crew. In short, stay away from the Victoria and Costa in general. Read Less
5 Helpful Votes
Sail Date: February 2018
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We ... Read More
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We exprerienced more than 10 cruises, but this cruise was a disaster. It was the last cruise of this ship Victoria, it sailed from Asia to Europe and to be refurbished in Marseille to sail in Europe in the next future. The Italian animation team was very much to loud, the whole day they screemed on the deck. The refurbisment was already started. The carpet was already pulled loose, the stairs were already disassembled and sanded, the tenderboats were already sanded, the ceilings already came down, the chairs were already re-upholstered. All day you heard knocking, sawing, sanding, carpentry and so on. The workmen in black and white suits were busy all day. The quality of the food was in the first week ok, but the last two weeks terrible, old frozen food, no variety, cheap food unmade. I think the freezers had to be empty before the cruises ended. The dinner lasted 2.5 hours, there was far too little staff, between the various dishes we had to wait half an hour. Food appeared that you had not ordered, or it did not come at all. At 8 o'clock in the morning most of the chairs were already occupied with towels and personal belongings. Passengers occupied the seats all day long, although sometimes they were not there for hours. Costa did nothing. For me NEVER COSTA AGAIN. Read Less
8 Helpful Votes
Sail Date: February 2018
We selected this cruise because of the itinery and price. We wanted to try an asian cruise this time, and not that many options are available departing from Singapore. Royal Caribbean was much more expensive and had a less attractive ... Read More
We selected this cruise because of the itinery and price. We wanted to try an asian cruise this time, and not that many options are available departing from Singapore. Royal Caribbean was much more expensive and had a less attractive itinery. Costa Victoria is old. Built in 1996, and is by current standards a small ship. This would however not have to be only a disadvantage. A small ship can have its advantages. Unfortunatelly that was not the case with Costa Victoria. The decor of the ship is just uggly and would really need an upgrade. There's plenty of space on deck, but not enough deck chairs forcing people to simply place the towels on the fake "grass" floor, and the "solarium" in the forward of the ship needs at least a jacuzzi or something to relieve the main pool area. We we're upgraded from an inside to an outside cabin which was a very nice surprise! The outside cabins which comes with only a porthole window. The cabin is very small and the orange colors are not pleasant.No seating are is available so oyu have to sit in the bed to view TV. The bathroom is fine though. The dining options available are the absolute basics. It's either the buffet, or the main dining rooms. The buffet has 4 parallel lines, but only one is serving the grilled meat/fish why all people needs to queue in this line. For lunch the poolside of the buffet is serving burgers. unfortunatelly not tasty at all :(. No pizza or ice cream was available at all which suprised me on an italian ship. The MDR has two seatings, no flexible time dining. The gala dinner was rather good, but most other days the food was below standards. We shared dinner table with people from Scottland, Italy, Russia, Ukrain and Slovakia (we're from Sweden). Exiting, but not practial since not all could speak the same language. There was about 25 other Swedes onboard the ship and some british/americans which would have been much better for us to dine with for language reasons. The "theater" is more like a normal show room in 2 levels. 2 of the shows, one italian tenor and one acrobatic show was good, the other dance shows was boring. When we embarked costa took our passports and said they we're going to keep it for the entire cruise. I tried to understand why, but no one could answer me. They just said "this is how Costa always do", however, I have been with Costa 2 times before and they have not taken my passport. The day before disembarkation we had to queue to get them back. I then noticde the passports had been stamped by Thai and Cambodian customs. So maybe this was the reason for collecting them, but it would have felt better if this information was provided to us prior to embarkation. Btw, we was informormed just days before the cruise that a mandatory fee of $40 per person was going to be applied for Cambodian Visa (also applicable if not disembarking the ship). This shold have been made clear when booking the cruise, or better, including in the cruise price. Cruising is always a pleasurable way to travel, and even with the bare minimum of the cruise experience the Costa Victoria provides I find it worth the money paid. But for sure there shold be a significant difference in price, or much better itinery if I would choce costa again for my future cruises. Read Less
6 Helpful Votes
Sail Date: January 2018
If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how ... Read More
If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how to run a cruise line and treat guests. I probably don't have enough space to write all our complaints, but here's some. Our cabin had an interconnecting door with the next cabin and it may as well have been open, as we could hear next door talking and the guy snoring all night, so we hardly got any sleep. We asked to be moved, but were told the ship was full. It had 1500 people out of space for 1900! The food was absolutely dreadful, both in the dining room and in the buffet. Full of butter, cream, cheese or all of them. The meat was so overcooked, you could hardly cut it. After breakfast, you could not get a free cup of coffee. My wife is dairy intolerant and the staff from the chef down, couldn't care less. The Italian staff were generally rude, the other staff, excellent. Eve, the English rep on board was 10/10. She helped any way she could, but was up against "company policy." Which meant, do nothing. Hygiene on board was terrible. Hardly anyone sanitised their hands and there was no policing of it. People filled water bottles beside signs saying don't do this and staff standing beside them, saying nothing. Read Less
11 Helpful Votes
Sail Date: December 2017
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
3 Helpful Votes
Sail Date: December 2017
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of ... Read More
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of wasting our time. But it is our last trip with my brother before he went overseas, so we decided to go. And seriously, this is my first cruise and it is AWESOME! well, for me the ship was huge (although they said it's a small ship). Food was FREE (even for semi fine dining version), unlimited and great (especially for indian food), but you have to pay for other premium drinks. the timing was PERFECT (23 Dec at 22.00 until 27 Dec 14.00). I respect all of the crew members that give their best effort to serves us day and night with their best smile to ensure our best experience on cruise (THANK YOU!). The cabin design is old fashioned, but CLEAN, they clean our cabin twice a day. Endless parties and event for sure. Definitely WORTH IT for their value for money. To get this personal, I'm 22 yrs old and I came from Indonesia. Not really the best cruise for my age, but I totally recommend this cruise for FAMILY who had kids around 12 yrs old. Read Less
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 2.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 2.0 0.0
Family 2.0 0.0
Shore Excursion 2.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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