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14 Helpful Votes
Sail Date: October 2016
We chose this cruise because we wanted to try a whole new destination for us. The cruise started in Port Louis, Mauritius and went on to Seychelles, Madagascar and Reunion before returning to Mauritius. Things started off well when we ... Read More
We chose this cruise because we wanted to try a whole new destination for us. The cruise started in Port Louis, Mauritius and went on to Seychelles, Madagascar and Reunion before returning to Mauritius. Things started off well when we saw the large cabin, but things went rapidly downwards when the cruise started. I'll start with the worst: The food. Every day, it's the same sad story. And it doesn't matter where you go. The "formal" restaurant on deck 8 serves the same food as the buffet on deck 10, only they bring it to your table and it's more aesthetically pleasing. We tried the "pay-Pizza restaurant" on deck 11. This pizza had less taste than the frozen pizza you buy at home for €3, so it was slightly better than the shameful thing they served in the complimentary restaurants. The "soup of the day" was occasionally decent. The free water often had a strong taste of chlorine. (I found that the water on deck 11 often was better). Service: Most of the staff are friendly and helpful, but when it comes to issues regarding money they turn quickly. If you paid for internet and it didn't work, don't go to the reception because they will only trash you for asking for your money back. It's a problem with the signal, not the ship. Entertainment: Well.. what can I say. It was poor. Very poor compared to what we got used to with Royal Caribbean. It was entertainment, but as long as someone takes their job seriously I don't know if it can possibly be worse than the entertainment on board that ship. The female singer(s) was unable to pronounce any words in English (but all singers has decent voices - however that's a minimum) The dancers knew how to more but the choreography was off off off. The songs the singers had to sing were mostly boring and dull, and there was no good or logical pattern in the shows. Activities: Didn't care to join as most of them were about dancing like animals, play some obscure variant of volleyball or learning how to dance. I hoped to play chess in the library, but when I came for the scheduled time for that event, there was no staff there to even unlock the locker where they had the chess board. Excursions: Costa is limited to what the visited places has to offer, and it was ok. We went on boat/hiking/beach excursions and they were all good experiences. Sum it up: Horrible food. It's disrespectful towards the Italian kitchen which I'm quite a fan of. Bad entertainment and activities. Decent service (as long as it's not about getting money back) and a nice cabin. I would recommend my friends and family to stay FAR AWAY from Costa. Read Less
Sail Date: July 2016
i choose costa neoromantica because its sales around iceland it was nice bout the ship is ripoff because the buffet close at 9pm and the restaurant close at 10pm there was 3 more restaurant you has to pay even for a pizza in the ... Read More
i choose costa neoromantica because its sales around iceland it was nice bout the ship is ripoff because the buffet close at 9pm and the restaurant close at 10pm there was 3 more restaurant you has to pay even for a pizza in the restaurant you can not order water like you get in the buffet you have to pay for the water in the buffet always the same . i have been 3 cruises always had a lobster in a week on this one in 2 weeks we never had it you has to pay for the lobster and there was part off the ship is closed you have to pay.the waiters was nice and we had one when we dining he was realy nice and if you like to have another if the same he bring it to you .the entertainment was good it not in theater but its good. Read Less
24 Helpful Votes
Sail Date: July 2016
After having made many cruises with mid-class (like Princess, Celebrity) and luxury cruise lines (e.g. Oceania) we wanted to investigate the difference between those cruise lines and Costa, which is frequently offering cruises for very ... Read More
After having made many cruises with mid-class (like Princess, Celebrity) and luxury cruise lines (e.g. Oceania) we wanted to investigate the difference between those cruise lines and Costa, which is frequently offering cruises for very attractive prices. As we had already booked an Oceania cruise for later this summer, we accepted a cheap last minute offer for the Costa NeoRomantica cruise tot he Norwegian fjords (€700 in the cheapest cabin), a.o. to be able to make this investigation. We had read beforehand various reviews on CruiseCritic and hence were prepared for a somewhat different experience then with the other abovementioned cruise line companies. We must say that the ship NeoRomantica itself was much nicer then expected, and certainly not attractive then ships of other cruiselines of a comparable size. It was just a pity that with the latest renovation the theatre had been removed to make space for a wellness area. The cabins are vary spacious and well equipped (although without bathrobes), and the available inside public areas is ample enough even in cool weather situations. Boarding and debarkation was very smooth and efficient. COMPARISON OF TOTAL CRUISE COST: COSTA vs e.g. OCEANIA (a luxury cruise line specially known for it’s exquisite food) --------------------------------------------------------------------------------------- COSTA ---------- Last minute cruiseprice = €700 p.p. for 9 nights in the cheapest cabin. Effective real additional costs for service fee + a modest amount of non-alcoholic drinks (1 specialty coffee, 1 non alcoholic drink + 0,5 bottle of mineral water a day): € 170. The total cost (without excursions) thereby comes to € 97 p.p per night Crew to Passengers ratio: 650/1700 = 38% OCEANIA ------------ Pseudo last minute cruiseprice (4 month before embarcation) = €1575 p.p. for 12 nights in cheapest cabin: € 131 per night all-in. Included in this price: * $400 board credit (repeater rebate + travel agent offer) which covers the service charge * limitless non alcoholic drinks + specialty Illy coffees/teas * free WiFi * a complimentary visit to a specialty restaurant every 3 nights (value of appx €30: €10 per night) * a complimentary full day shore excursion every 3 nights (which I value at € 50: €17 per night. List value is much higher but irrealistic) Crew to Passengers ratio: 787/1250 = 63% Deducting the value of the complimentary specialty restaurants + shore excursions, the daily rate comes to € 131-27 = € 104, €7 more then at Costa. COMPARISON CONCLUSION ------------------------------------ For a daily extra of € 7 p.p. one gets with Oceania next to free WiFi, limitless non alcoholic drinks and really exquisite food (e.g. including lobster, steaks, etc.; we experienced the quality on various previous cruises), much friendlier and quicker service: incomparable to Costa. If a specific itinerary is offered by Costa as well as Oceania I would allways choose Oceania. However, to get this all for this little extra, one has to be very alert on special offers, as the regular list prices of Oceania are very much higher. Moreover one has to value the complimentary specialty restaurants and shore excursions. If you don’t care for those, Costa may be a good bargain. SOME OBSERVATIONS on the COSTA NEOROMANTICA ------------------------------------------------------------------------ Positive points: ------------------- * Efficient boarding and debarkation * Very spacious and well equipped cabins (although without bathrobes) * Sufficient public areas (inside as well as on deck), inside even in cool weather situations * Linen towels in public restrooms (a luxury touch!) * Excellent Illy coffee (extra charge) * Offering of an area with popular classical music next tot he venues with popular music. Weak points: ---------------- * The penny pinching and high costs for extra's (like coffee during the day, better but still simple food, entry fee for aft deck, etc). During over 30 trips with other cruise lines we never experienced that one had to pay extra for items in the main restaurant, pizza, etc. * Excessive drink prices, e.g. € 3,50 for a cappucino coffee, € 8 for a non alcoholic coctail * The offered food was OK but nothing more. There was never anything on the menu which I would have ordered in even a simple local restaurant. * Service is very slow, mainly because of a crew to passengers ratio which is to low. * Most (but luckily not all) of the service personnel worked like robots, not giving the feeling they were happy with their job. They appeared to be overstressed and underpaid. * Very noisy animateurs * Dinner times are not well coördinated with timing of shows * No real theatre: just lounge shows * Complimentary coffee and tea is only available during breakfast + afternoon tea. * Tap water is available during lunch at the buffet restaurant, but not automatically offered in the main restaurant. * Hygiene is not stressed overly strong. * Life enrichment lectures were only at midnight .... FELLOW PASSENGERS ------------------------------- The passengers are mainly Italian and French, with a smaller but still considerable group of Dutch and Germans (departure was from Amsterdam). As far as we can tell almost no Americans, Englishman or Australians. Because of differences in culture and mentality the south European and north European passengers groups practically don’t mix. The whole atmosphere is more oriented towards the Italian style. E.g. where on ships with mainly Anglo-Saxon passengerst there is usually the silence of the grave after the last show, that’s the moment where on the NeoRomantica the big parties start. Announcements are always made in 5 languages: Italian, French, Spanish, English and German. Especially during the emergency exersize quite tiring. ITINERARY & EXCURSIONS ------------------------------------ In essence the cruise to the Norwegian fjord region was fine, although the time spend in small towns like Geiranger, Olden and Flam could have been slightly shorter as there is not much to do. Better spend part of the afternoon cruising the fjord. We didn’t use the shore excursions as these are excessively overpriced (as is the case with all cruiselines). We always organise excursions ourselves, whenever possible by renting a car. Read Less
9 Helpful Votes
Sail Date: June 2016
This was our first cruise ever; and it will be not the last I think. The Norwegian Fjords are a super destination, Wonderfull sceneries, almost always daytime in this part of the year on the most Nordly destinations. The cabin (with ... Read More
This was our first cruise ever; and it will be not the last I think. The Norwegian Fjords are a super destination, Wonderfull sceneries, almost always daytime in this part of the year on the most Nordly destinations. The cabin (with seaview) was very comfortable and bigger then we thougt. The crew was very friendly and very international. The service and food was excellent (sometimes served a bit too cold). A lot of choise in the excursions, in all difficulties and prices. Embarcation was smootly and the quick desembarcation worked very fine. Tip 1: book also a drink package. It is much cheaper Tip2: avoid as much as possible the self service restaurant. Not for quality, but for the rude custumors. Tip 3: you are in a multi cultural invirement, so try the Samsara restaurant. Tip 4: check reguraly the prices before booking Minus point; entertainment, could be better, but this is not our cup of tea Read Less
1 Helpful Vote
Sail Date: May 2016
I preferred to try an European Line after have done many cruises with British and American Lines. I specially liked the food. The cabin was excellent as well as the cabin service. Entertainment and features of the ship very enjoyable. ... Read More
I preferred to try an European Line after have done many cruises with British and American Lines. I specially liked the food. The cabin was excellent as well as the cabin service. Entertainment and features of the ship very enjoyable. What really stood out for me and made my holiday very special was the Hungarian Latin Dance Group. They were four outstanding professionals and kind human beings. The two bands playing in the Grand Piazza were superb. I would like to do another cruise with Costa mainly because of them and the Entertainment Team, formed by Italian, Spanish and Brazilian nationals. Nothing was too much trouble for them. The one disappointment was Ingrid, the Hotel Officer. My wallet was stolen in the Port of Savona just before starting the Cruise. She just was not interested in my problem and frustration. With the help of my son from Britain I could get money sent to the next Port: Barcelona. Read Less
17 Helpful Votes
Sail Date: January 2016
We flew to Port Louis Mauritius to board the Costa NeoRomantica. On arrival after overnight flights and taxi journey we were met in a marquee by crew members. A welcome drink or wet towel would have made us feel welcome. We had our ... Read More
We flew to Port Louis Mauritius to board the Costa NeoRomantica. On arrival after overnight flights and taxi journey we were met in a marquee by crew members. A welcome drink or wet towel would have made us feel welcome. We had our passports taken and were told they would be returned at the end of the cruise. We boarded the ship and as our onboard card was in our cabin which was not accessible for another hour were directed to the lift and told to go to deck 10 for the buffet. On leaving the lift we discovered the restaraunt cannot be reached on deck 10, you need to go up or down a level to reach that end of the ship. As we left 2 weeks later they were still sending guests to 10. It seems that all Costa are interested in is your money they make no effort to provide an enjoyable experience on this ship. Buffet restaraunt juice is a sugary cordial. Cereals of the cheapest kind. For the first time in 50+ years of travelling I struggled to find something to eat and I am not a fussy eater. Free tea and coffee available. The only time of day it is. Main restaraunt. The food was good but very Italian. They could have had the occasional theme night. It became very bland after a week or so. No coffee after the meal. The waiters were exceptional friendly and very hard working.cabin was adequate. Walls were thin and we could hear other people's conversations and for 2 days we had workmen in the next cabin stripping it down so noisy doors banging etc. A bonus was no charge for safe. Entertainment. Show lounge was poor they gave up the theatre for a spa I believe. Dancers were good. Also had a wonderful opera singer and 2 singers from S. Africa. Usual quizzes, bingo, cookery demos. Air conditioning in public areas to cold. Lots of people coughing. Outdoor areas not enough shade for people who want to be outside but not in full sun. Compulsory tipping €9 per day p.p. Charged to your account. 15% tax added to all purchases drinks etc. Drinks package € 28 p.p. Per day make it an expensive holiday. The shop was poorly stocked. A few cigarettes mainly Costa merchandise lack of everyday items, things you may need. Baileys and another liqueur . No food or drink allowed to be brought on board. We booked a couple of tours but mainly did our own thing. Seychells, you can use euros but need local money for busses market. Atm's in town. We took a local bus to the south of the island costing about £1 each also a bus across the top of the island. The ferry to Praslin was €90 each way for a 1 hour journey. Madagascar, not for the feint hearted. A very poor island. Nosy be. Tender port we were met by a crowd of people offering tours and lots of market stalls selling touristy items. There is really nothing to see in the town. Diego Suarez. We took an excursion to red Tsingay roads in poor condition as were vehicles. A 2 hour drive on Tarmac and dirt roads to reach the site. Not sure if it was worth it only to see some of the country. Beware we were told toilets were of a local nature. We were not offered a stop and everyone had to use the bushes. Tamatave. We went to see the lemurs at a local park. They were all kept in cages, there was 1 snake . Worth the trip to see the villages. Reunion island. This is a very different is. You have to get a shuttle bus through the port area as it is a working industrial port. We shared a taxi to St Denis €40 one way. Lots of shops and some beautiful houses. We took the local bus back €2 but it only goes part of the way. You have to get a free shuttle bus to the port this is a 15 minute walk and not easy to find. Mauritius.We took a taxi tour to Papplemousse gardens. Well worth a visit 100 rupees each to get in. You can pay extra for a guide and it is well wort it as all the plants are explained. We then went on to the north coast and beaches. There is a very strong Indian influence here. Food is inexpensive. In some of the ports we asked onboard for maps information and were just tol no we have nothing. On previous cruises (not Costa)we had information sheets delivered to our cabin the night before. Disembarkation. Had to vacate cabin by 8 a.m. So went for breakfast at 7a.m. Leaving hand luggage in our cabin to collect later. On returning at 7.30 to collect it we discovered our cabin had already been made up for the next guests before we had vacated. Our taxi transfer was booked for 9 a.m. Although our flight was 11p.m. We were stuck with our suitcases all day as we couldn't check in until 3 hours before our flight. Take note Costa people go on holiday to enjoy themselves. If you want clients to return you need to up your game. Listen to what they say. I was not the only one other people we spoke to were dissatisfied. I will not be booking another Costa cruise. Read Less
13 Helpful Votes
Sail Date: January 2016
We boarded in Port Louis Mauritius for an Indian Ocean cruise. Itinerary was good - perhaps would have preferred an extra day in Reunion at the expense of one of the three days in Madagascan Ports. Staff/ crew were exemplary. The ship ... Read More
We boarded in Port Louis Mauritius for an Indian Ocean cruise. Itinerary was good - perhaps would have preferred an extra day in Reunion at the expense of one of the three days in Madagascan Ports. Staff/ crew were exemplary. The ship condition was good but equivalent to the 7 previous ships we had been on - it did not warrant the 'luxury' hype it was given. It had recently been extended and capacity increased. This was probably why it was free dining as opposed to the traditional two sittings. There were times that the restaurants could not cope - waits for tables were too long, waits for food were too long; we were served ice cream in warm bowls and food that should have been hot was tepid at best. I cannot remember the Gala Dinner. Another loss was the theatre. I completely disagree with a previous reviewer who thought the show lounge was an adequate replacement. It was not! It was actually on a thoroughfare to two other venues, it was too small, the sightlines were atrocious - an embarrassment to the high quality performers. The gym was [free!] and well equipped but it was too small. The ethos on board seemed to be to make as much money as possible - there were 9 opportunities each day to pay extra food, there was no 'free' food after 22:00, there was no midnight feast, tea coffee and water was not freely available [it should have been] Read Less
14 Helpful Votes
Sail Date: January 2016
We found the boarding process unlike any other cruise we have been on. You fill in a registration card on the dock and have your passports taken from you, passports are returned to you after a face to face interview with one of the many ... Read More
We found the boarding process unlike any other cruise we have been on. You fill in a registration card on the dock and have your passports taken from you, passports are returned to you after a face to face interview with one of the many immigration officials that come on board the ship the day before the cruise finishes. Then you have a photo taken and have to take your own luggage on board and leave it in one of the restaurants and collect it later and take it to the cabin yourself when the cabin is ready. Your key cards are on the bed in your unlocked cabin, it’s then your responsibility to swipe a credit card at one of 3 automated machines on board so that any spending onboard or excursions can be deducted from your credit card (we had issues with amounts being debited to our account that we did not spend and found these very hard to rectify even though you have to give the staff your “ship card” to be swiped in there terminals and sign for everything you purchase). Small very informal ship, very few people wear “formal clothes” in the evenings it’s rare to see a jacket, tie or evening dress. Many nationalities on board, announcements usually made in five or six languages, entertainment in many languages, all staff we encountered understood and spoke very good english. Food and drink on board good, service in restaurants excellent, free tea or coffee not available between 11am and 4pm even in dining rooms. Staff not allowed to serve tap water in main restaurants but tap water is available at all meals in the self service restaurants. Bottled water is €3.05 per litre. The cabin walls are paper thin and even low conversations can be overheard, opening and closing of drawers or toilet door, flushing toilet etc sounded loud. There are large grills in the external doors and any conversations or noise in the corridors outside can be heard clearly, all in all a very noisy ship to try to sleep or even rest on at times. Not many shaded/covered areas on the sun deck, this may sound silly but when it’s sunny and over 30c most days it would be nice to find a shaded spot for some of the day and when it’s raining be able to use a sun lounger under cover. Entertainment was a violin quartet, a pianist, a Peruvian sounding duo who I believe come from Paraguay, a man playing an electric organ, a dance band and the show team who put on several shows, single performers singing, a local group came on board in the Seychelles to perform and a magic show plus of course the late night disco. Vocals were in each of the five main languages. There is no theatre on this ship, there is a cabaret area but its not very large. Excursions were as usual on cruise ships very expensive, there were always many taxis waiting at the ports that offered similar trips for far less money and you could decide on the day whether to go on a trip or not depending on the weather. If you pay for a ships excursion and it’s raining or you are not feeling too well you cannot cancel or they may cut the trip short (for example not go to a beach etc) but there will be no refund. Most port towns we walked to or took the shuttle bus, (there is a charge for shuttle busses) taxis from these towns can be cheaper than from the dock for excursions or a trip to the beach. We did not go to one port (Nosy Be) where tenders were to be used as the waves were to high for it to be safe Read Less
4 Helpful Votes
Sail Date: November 2015
Overall friendly helpful staff, excellent service and small, modern clean boat with comfortable atmosphere. Good points: varied entertainment, hardworking animation team, trips mostly good value for money, cabin comfortable size, good ... Read More
Overall friendly helpful staff, excellent service and small, modern clean boat with comfortable atmosphere. Good points: varied entertainment, hardworking animation team, trips mostly good value for money, cabin comfortable size, good destinations, plenty to do throughout day, lots choices in buffet and Capri Grill. Suggestions: Need free 24 hour water /ice/ tea/ coffee could be located in Capri Grill. Could do with current FILMS on deck 11, every night,could rotate languages or subtitles. INDEPENDENT TRAVELERS need more info e.g. local bus services When disembarking, all guests need input whether COSTA transfers or not. (Ensure they all are promptly organised and not left in the sun for hours). A pleasure to be on a ship with so many lovely people (crew and guests) of varying nationalities. Fabritzio made the quizzes highly entertaining. Dancing on deck11 good fun. Good to watch all deck activities, made entertaining by animation team. Cooking competition good fun. Main entertainment in Cabaret Vienna Deck 9 singers, magicians, dancers some brought aboard others ship dancers, crew and entertainers. Grand bar had Guiseppe playing on keyboard and singing and alternated with Jack's band. Anticipate either a drinks package 28 euros a day for all inc (this is water/tea/coffee/juice as well as alcoholic drinks) or just drink couple a night. There is a variety of packages. One of the quiz teams was called Costalot!! Lot people managed to be independent travellers and raid the buffet for snacks juice and water. Read Less
4 Helpful Votes
Sail Date: October 2015
We booked a Winter getaway at a fairly good price We are seasoned cruisers who enjoy the freedom cruising offers The ship is in good shape and the Decor is classically pleasant The design would work with fewer passengers and on ... Read More
We booked a Winter getaway at a fairly good price We are seasoned cruisers who enjoy the freedom cruising offers The ship is in good shape and the Decor is classically pleasant The design would work with fewer passengers and on cold windy sea days there is little to do. The 2 mini pools are useless for anyone wishing to swim. An enclosed pool area is missing and the price for Solarium use at €35.00 per day when all one wishes is to have a sauna i not value for money The ever present Solarium staff pushing Solarium deals are also indicative of the fact that the price is too high The free Gym, (one of the few free facilities), is fairly well equipped, very clean and almost always full at peak times The change rooms and toilets are 5 star The wine bar is an exceptional although very expensive feature Shopping on board is fairly limited but adequate, the range is limited, again because of the space problem The cigar smoking room was also a wonderful plus for the addicts and contained the smoke perfectly, a plus for Costa here The deck smoking area is a bit too close to the doors and can be a bit of a problem The animation staff do a lot to keep passengers busy with an array of ideas detailed in the daily newsletter The service most of the time is good and sometimes outstanding. Credit card verification was easy and quick We did not use the ships excursions and there were the usual shuttle bus charges for the ports where the ship docked a distance from town A safety warning was issued in the daily newsletter for Athens and not for Naples In Naples we were mugged and robbed in a busy street and have since learned that the town is regarded as unsafe. One must be extremely aware and should maybe walk around in a small group, leave all valuables and jewelry on board The ports were a poor substitute for those that have become unsafe, but that cannot be blamed on anyone. Kalamata was good, Napfilon, Volos were not great, Athens is Athens and Trapani was pretty run down and nothing special, Marseilles is also a typical large European port with many possibilities but also earned a safety warning The bus trip by Costa from Villach in Austria was uneventful as was the return trip Boarding in Savona was a little disorganized as usual - queue jumping due to poor system control, luckily not all passengers boarded in Savona Our Inside cabin was a little crammed due to the overhead bunks, although stowed take up a little extra space Otherwise it was adequate, without any problems and the cabin steward was invisible and efficient The food in the buffet was always fresh and the range sufficient to satisfy most tastes At peak times it was very busy and getting a table was not always easy The MDR food was mainly good , for breakfast and lunch the service was a little slow but the area adjacent the entrance was always well served and relaxing The early bird coffee and juice service was erratic and the coffeee quality questionable The small number of children seemed adequately entertained Entertainment was reasonable but with too many dance shows and if you arrive late not all seats have unobstructed viewing A theatre is missing but the ship design does not allow for it Disembarkation for us took a while and Costa mixed up our departure time and delayed our bus for over an hour We checked 3 times but were told to wait until we were called!! This retro ship was not for us and we prefer medium sized ships If you are English speaking multiple announcements will drive you mad. The manner less pushing and shoving of the French, Germans and Italians is also mindboggling. They all need to be first at all costs Read Less
Costa neoRomantica Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.5
Entertainment 4.0 2.8
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 4.0 3.2
Shore Excursion 3.0 3.3
Enrichment 3.0 2.8
Service 3.0 3.8
Value For Money 4.0 3.4
Rates 4.0 3.5

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