11 Fred. Olsen Braemar Cruise Reviews

We have always wanted to spend Christmas cruising the Caribbean and decided to go with Fred Olsen on the Braemar on the 20th December 2018. This was the biggest mistake we have ever made. The cruise started badly due to the drone fiasco at ... Read More
We have always wanted to spend Christmas cruising the Caribbean and decided to go with Fred Olsen on the Braemar on the 20th December 2018. This was the biggest mistake we have ever made. The cruise started badly due to the drone fiasco at Gatwick. It took two days to get to Barbados where we were due to board the ship. We were all day at Gatwick and then was forced to travel to Manchester by coach, which took five hours, where we were supposed to catch a plane to Barbados. When we arrived at Manchester there was no pilot to fly the plane which was loaded with our luggage. We were force to retrieve our luggage because we would not be flying that evening. We underwent the worst treatment imaginable from the security staff at Manchester airport who showed no empathy and treated us like criminals. We had to pass through security a total of three times being searched every time. We were given a cheap hotel to spend the night and no food was provided. We did not arrive on the Braemar until the evening of the following day. Thereby we lost two days of our cruise. Most of this was not Fred Olsen’s fault but it laid the foundation of what I can only describe as a nightmare beginning. The ventilation in the cabins was appalling. You were either too hot or too cold. A cheap duvet to cover you. The food started out good and then deteriorated rapidly. It was either too salty or overcooked. There was an outbreak of the coughing virus and they tried to cover it up. I was ill for the last week of the cruise. Wherever you sat someone was either coughing, sneezing or spluttering. The entertainment was recycled. They had three main artist, a comedian, a singer and a violinist. They used the three of them regularly throughout the cruise. We were supposed to go to The Grand Turk but the captain claimed that due to poor weather it was not safe to go there. He then announced that we would be going to Santo Domingo the capital of Dominica Republic instead. At the same time it was rumoured that one of the senior manager’s wife had recently given birth to a baby and lives with her other children in Santo Domingo. It was rumoured that he had not seen his new baby. When we arrived at Santo Domingo the wife and their new baby plus their other children came aboard and the children were seen playing in the ship’s swimming pool. Make of this what you will. Many guests commented on this and like me felt we had been deceived. We were so looking forward to snorkeling in the Grand Turk and a three hour tour of Santo Domingo which in my opinion is a hovel, was a poor substitute. I did not spend a fortune to eat poor food, pay a fortune for intermittent WiFi at a cost of £26 an hour, use a small swimming pool filled with sea water, have elderly people who are obviously unable to care for themselves being let lose on excursions which were totally unsuitable for them ( Hato Caves ) just to get their money and to go down with a severe viral cough. When I got home I saw a medic and the viral cough had developed into a chest infection. I am now very poorly and on antibiotics. This is the first time I have been on a Fred Olsen cruise and it will be my last. If you have high standards steer clear of this second rate cruise company whose apparent aim is to save money wherever they can by cutting standards. Never again. Read Less
Sail Date December 2018
This was without doubt the worst "Holiday" I have ever had - sadly it was my first cruise. We were kept hanging about at Southampton until 4pm (no reason of the delay given). Straight to Cabin and to use the Loo - NOT ... Read More
This was without doubt the worst "Holiday" I have ever had - sadly it was my first cruise. We were kept hanging about at Southampton until 4pm (no reason of the delay given). Straight to Cabin and to use the Loo - NOT WORKING! This was just the very start of all the problems this "CRUISE SHIP" was having... Lifts were out of order or being used by workmen and all their Clobber. Walk and Gangways blocked again by workmen ,ladders, paint, tools ,cables and the most disgusting smell of CELLULOSE THINNERS everywhere, inside outside where ever you went. Awful smells of Diesel on some decks and toilet smells on others. Complaints made to onboard customer services were met with "WE will inform maintenance". Wifi and some television packages not working. Deck 8 out of action as it was filled with Boxes and Packaging plus NO POOL FACILITIES. Tried to get to the Observatory but NO - workmen were taking Sun beds from the deck and stacking them in the numerous empty cabins on Deck 8 - they were blocking/cluttering the walk ways and exits (fire Hazard) We are given a £75 on board credit re loss of pool on a use it or lose it basic - this i feel was totally immoral we paid cash for our holidays and therefore it should have been re credited to our accounts. These points were put to Fred Olsen's On Board Customer Complaints - she assured all would be well when we got to Madeira....Well absolutely nothing changed - even the Comedians were making jokes about the toilets smells etc etc . We now have one pool in action - Great but who wants to sunbath/swim with all these workmen plodding about with Tiles, Cement, noise of tile cutters cables cellulose thinners paint - How in heavens name can you relax with all that going on around you??? By the end of this "Cruise "many people were ill with sore throats, chesty coughs etc. - I wonder why??? Final day whilst waiting to be transported to the airport we were on Deck 8 with people who were continuing the Cruise Sunbathing and swimming- STILL many workmen there including one using an OXY ACETYLENE TORCH -THIS SURELY HAD TO BE A BREACH OF HEALTH AND SAFETY??? This ship should never have left Dry Dock. We the passengers ( or perhaps we were just Cargo??) should have been refunded our money or the cruise re scheduled - the £75 was an INSULT FOR WHAT WE HAD TO PUT UP WITH ON THIS MOCKERY OF A CRUISE!! Yes I and many others have complained to Fred Olsen. But I have been told Good Luck - they are really not interested in complaints - they are a law unto themselves!! The flight back to Gatwick was like a sick bay with a great quantity of people coughing sneezing and snivelling after their so called "Healthy Holiday" Read Less
Sail Date December 2017
I had the misfortune to sail to the Caribbean on Braemar just before Christmas. The ship had been in dry dock and was clearly not fit for guests. There were constant problems with the water and sanitary systems, both swimming pools and ... Read More
I had the misfortune to sail to the Caribbean on Braemar just before Christmas. The ship had been in dry dock and was clearly not fit for guests. There were constant problems with the water and sanitary systems, both swimming pools and the jacuzzis weren't working, the TV system was out of order etc. Workmen were on deck every day painting, tiling and using strong smelling solvents so when we were at sea for 10 of the 16 day's it was hardly relaxing. Decks were dirty and often roped off. Like other commentators, there has been little sympathy shown by Fred Olsen staff and poor recompense for a holiday spoiled. All they are offering is a voucher against a future cruise, so if you don't want to use them again tough luck! Many people were ill on the ship, including myself. Not a good experience and one I don't want to repeat. Read Less
Sail Date December 2017
Been on a couple of Fred Olsen cruises before on the Balmoral & was expecting the same kind of treatment ,sadly I couldn't have been more wrong !. the ship looked shabby & dated .The ship is not disabled friendly . there ... Read More
Been on a couple of Fred Olsen cruises before on the Balmoral & was expecting the same kind of treatment ,sadly I couldn't have been more wrong !. the ship looked shabby & dated .The ship is not disabled friendly . there are only two sets of lifts which are small & you have to walk down very long corridors to get to cabins which are cramped and not well fitted. There were only two smoking areas on board which can only be accessed by climbing stairs ,when I asked they had failed to offer a smoking area with level access I was quite rudely told that this was the wish of the owners & basically told hard luck . the entertainment is abysmal !.the excursions are an overpriced rip-off and they do not provide provide free shuttles out of the ports they charge you five pounds per day . Read Less
Sail Date May 2017
We had travelled on Balmoral and thought this was a good cruise company and we needed a break. The cabin was adequate but very tired. The bathroom facilities very basic, and this was a Superior Suite, £5k plus!!.. The food on board was ... Read More
We had travelled on Balmoral and thought this was a good cruise company and we needed a break. The cabin was adequate but very tired. The bathroom facilities very basic, and this was a Superior Suite, £5k plus!!.. The food on board was adequate, buffets were varied but nothing out of the ordinary offered. Very little fresh fruit, lots of tinned, and very few vegetables with plated meals. The restaurant staff and service were good good. It was a scramble to get seats in the Neptune lounge for evening entertainment. The floors in the toilets next to the Neptune Lounge were filthy. The announcements were often inaccurate. The ports visited were, on 3 out of 4 visits, building sites which needed to be negotiated on leaving the ship. The Observatory during this trip, was used as a napping area, with no atmosphere, nowhere to sit because of the sleepers. We are regular cruisers with several companies and this was the worst...ever. Read Less
Sail Date April 2017
After cruising with Royal Caribbean, Cunard & P & O (never had any problems) some "acquaintances" persuaded us to give Fred Olsen a try. So we thought, a quick 7 day "Easter Getaway", across the North Sea & ... Read More
After cruising with Royal Caribbean, Cunard & P & O (never had any problems) some "acquaintances" persuaded us to give Fred Olsen a try. So we thought, a quick 7 day "Easter Getaway", across the North Sea & up a couple of rivers, what could go wrong ! A letter arrived just before departure stating; "Some F/O Braemar passengers have been affected by mild Gastric Flu, therefore there will be a delay in departing". I phoned their office and was told "some people had taken on-board viral gastric flu from grandchildren, but no one had been positive tested for noro-virus". Fred O Ipswich told us that no Car Park booking paperwork was required as APNR was in place at Harwich, I queried this, as we needed it when sailing from Harwich before and were told we were incorrect. We arrived at the car park - no ANPR was ever in place, this caused additional delay as well as embarkation due to fumigation. Finally on board, access to our cabin was prohibited as we had to carry our hand luggage & wear the lifejackets for the Evacuation Drill. Breakfast & lunch were taken from the cordoned off open buffet containers by serving, non fluent waiters. Food requested and quantities misunderstood. At all meals salt & pepper packets, butter, sugar etc. had to be repeatedly requested. The waiters were overwhelmed and often did not return with the requested items before the food, tea/coffee was cold. All this took a considerable time, with no additional time allowed for consumption. We were regularly rushed to leave the restaurants, closing at, say 9.30 a.m. didn't mean last orders - they wanted you out the door by then. No fresh milk whatsoever available through out the cruise. Inclusive draught mixers were always flat; bottles & tins were available at additional cost. Despite the heighted hygiene measures with all the disinfectant spray (causing rough & swollen hands) menus were handed from passenger to passenger, and with each drink order a signature was required - using the same, possibly infected pen (we used our own). Identical food (under another description) was served from buffet lunch to dinner. All guests were forced to sit very close together yet dozens of tables were empty (with less guests each time as the "Gastric Flu" clearly spread). When asked by us where their "partner" was, we were regularly told "they're got a cold or flu", one guest (with a straight face) said her husband got sunstroke (in cold, 5 degree Hamburg the previous day!). Maybe the Ships Doctor had told them not to admit to any possible Gastro Problems. Often when noticed a new red sticker over an open door, we could see the poor patient laying in bed, no bunk beds in there - the reason for a red sticker often used to denote additional beds.. There were large red bins marked "Gastro" parked in the corridors, the cabin On the only sunny afternoon, we could not sit in certain deck areas because of "cleansing protection, for our passengers wellbeing". The Captain updated the situation every day, blaming the passengers, but they were fine for the first couple of days. His final comment was always "Look after each other". We purchased hand wipes, for use each time we touched door handles etc. I saw no Male public toilets with urinals, consequently queues of men formed to use the single WC, toilet rolls rolled around the floor. After two days the Captain requested everybody to return to their cabin if they needed the toilet. When berthing the ship's bow thrustors shuddered & rattled so much that decorations fell over. The Captain often chose this time to make his announcements, and his comments were drowned out and any useful information lost. Two days in Amsterdam consisted of arriving very late afternoon (dinner at 6.15pm) and leaving next day at 3pm. After arriving at the Church in Hamburg on Easter Monday, access was not possible as it was restricted to the regular Worshippers. The entry to Hamburg miniature railway world was delayed because F/O did not purchase the entry tickets in advance or advise the tour operator the numbers. The cruise was so stressful & rushed, upon returning home we are paranoid and still won't touch anything & are constantly washing our hands. I went to put my hand on the bannister and quickly recoiled, before I realised I was home. In contrast, my only reasonable experience were the evening meals served in the Grampian Restaurant. All in all a complete waste of money and a wasted week of our lives. Read Less
Sail Date April 2015
My wife and I have cruised with a number of different companies before and had decided to try a cruise with Fred. Olsen lines - what a mistake!! Never again!! Nearly 4,000 pounds wasted in my opinion in hindsight !!! From start to finish ... Read More
My wife and I have cruised with a number of different companies before and had decided to try a cruise with Fred. Olsen lines - what a mistake!! Never again!! Nearly 4,000 pounds wasted in my opinion in hindsight !!! From start to finish we encountered both good and extremely poor treatment whilst cruising on the Braemar during our last trip just finished. First off we turned up at Manchester Airport in plenty of time for our scheduled departure on Monarch Airlines. Now when your handed a letter from Monarch whilst waiting to book in doesn't exactly bode well for the start of your cruise experience. The letter stated that the original plane had developed a technical fault but that another airplane had been found and that our 11.00 am boarding time would still be going ahead - great. However at the appointed departure time we were still waiting o board the aircraft. No announcements were made to tell us why and eventually, when we did board the aircraft, we found ourselves on a Hi-Fly ? chartered plane with a mixed origin crew who looked anything like professionals. What followed then beggared belief as we were then subjected to a wait of over two and a half hours delay on the ground whilst they sorted out provisioning the plane with food and drink. Why they didn't do this when they already knew they had to change planes three hours previously at check in, I don't know. They shouldn't have bothered!!! Not only were rationed to what food we got (some people had ordered vegetarian food and were told " no we don't have anything over than chicken - take it or leave it" ) but also we were only given a quarter of a cup of wine (a third of a small bottle) to boot with the first of two meal breaks. Then to top it all they ran out of food and drink during the second meal serving - and my wife and I and others in our immediate seating area suffered the same fate - absolutely amazing!! Still things had to improve surely to goodness!! Then just when we thought things couldn't get any worse - they did!! When we did eventually touch down in Barbados - now nearly 3 hours behind schedule and a might puckish and thirsty, we were told to wait on the apron - not the arrivals lounge as we thought safest - till transport arrived. This did not happen till nearly 50 mins after disembarking from the aircraft and we were shuffled around from place to place whilst avoiding airport ground vehicles, until eventually some small 18 seater coaches did arrive. Now considering there were over 300 passengers to transport from the airport to the port, this did seem to me to smack of a bit of a logistical cockup. Whilst waiting patiently to get from airport to port we were offered nothing in the way of water and were told that we would not be allowed to visit the toilets in the main arrivals lounge - the excuse being "your transport will be here directly and we don't want you to delay the other passengers now do we". Yes folks the story does get worse when the small bus we were on developed a puncture - and more delays ensued whilst another coach was sourced. Needless to say that when we did arrive at the ship we not in the best of moods only to then find out that the scheduled departure drinks had been cancelled and that we also had run out of any time to see Barbados as the ship was now departing for its next port of call. Now you could say that some delays are inevitable, but when they happen to you, that there has been little or no apologies given as to why you've been delayed, that clearly some people were distressed and inconvenienced and prevented from visiting the toilets, that you've been left standing on the runway aprons for almost an hour without any water in the heat, and then subjected to transport on unsuitable vehicles for the size of the party - well that to me smacks of unprofessionalism on the part of Fred.Olsen to ensure any delays are minimized and that people caught up in these are looked after during them. When we did eventually arrive at our cabin - which we had paid to have upgraded, we found that the cabin was both very cramped and that there were two single beds made up rather than the double we'd requested. I know that the ship was not the largest afloat but this cabin was the smallest we've ever had the pleasure of sleeping in. To be fair the rest of the cruise went off without too many other hitches that certainly are not worth mentioning here. Suffice to say that we had taken the opportunity to avail ourselves of the 10 pound a day drinks package before the start of the cruise, knowing how expensive some refreshments can be during the hot weather, and can recommend this action to anyone not wanting a mega bill at the end of the cruise. Most drinks seemed okay. the limited choice of drinks (beers ? wines / spirits etc.) wasn't a problem and we managed to get our money worth - just. As for the rest of the ship - and the Braemar is a small cruise ship - make no mistake - the décor looked faded, the on board entertainment was so so, the acts a bit dated and the two "pools" (and I use that term lightly) - small and dingy. The ship is extremely noisy when arriving at its ports of call and due to its small size any movement of the ship is greatly amplified. All in all - the ships company were pleasant enough, the serving attendants were somewhat efficient, the cruise locations were reasonable - albeit the stays a little too short for my liking - however I would not travel on this ship again. After note - having written to Fred. Olsen lines on our return to complain about the delays / changes in a positive manner - we received a nice apologetic letter basically telling us how good their transport arrangements / companies normally are and oh yes tough titty, no we don't see any reason to give you anything in the way of something more for your trouble. THANKS FRED !! Guess we will vote with our feet and spend our money with someone else next time!! Read Less
Sail Date February 2015
Got off Braemar 30th December doing Cape Verdi Islands. After 20+ cruises have to say this was the worse cruise we have had. At 64 years old I felt like a teenager there was no atmosphere bars were empty all day and after the mediocre ... Read More
Got off Braemar 30th December doing Cape Verdi Islands. After 20+ cruises have to say this was the worse cruise we have had. At 64 years old I felt like a teenager there was no atmosphere bars were empty all day and after the mediocre entertainment everyone went to bed. Beware if you book an inside double cabin. Our cabin had double bed with Pullman beds overhead which meant it was basically a family room with an extra wardrobe but meant that the bed is not accessible one side and I had to crawl in and out of bed. The HOTEL MANAGER came to look tried to blame travel agent but basically wasn't interested. It wasn't even a full ship but didn't offer to move us. One couple was given the wrong restaurant sitting so they changed them from 2nd sitting to 1st sitting for a cost of £56. Any problem you had you were told to contact Fred Olsen customer services on your return and we all know you won't get anywhere once the cruise was over. The last thing I wanted was money off another cruise. The restaurants were far from full at either sitting so there was no reason to charge the unfortunate couple anything. PENNY PINCHERS. So all in all rubbish customer service. Food good as was waiting staff. Cape Verdi Islands are a dive absolutely nothing at all in one of them not even a cafe but we had three days there and only a few hours in la Palma it was obviously cheap to dock in Cape Verdi. If you want any fun on your cruise then don't bother with Fred Olsen. We were not the only unhappy people lost count of people that said first and last time. Only other good point was the weather. NEVER AGAIN. Also after 2.30 lunch time there is nowhere to get food until your evening meal apart from afternoon tea so if u are on second sitting as we were there was no food available So if you embark or go ashore and return after 2.30 no food available. Same for breakfast after 10.30am nothing available only a tray of biscuits. Tea and coffee only available on deck six so if you sleep in you get nothing until 12.30. Oh forgot to say first morning a tannoy system came into the cabin telling you we had docked, outside temperature etc AT 8AM. I complained about this and they stopped doing it after a couple of days. It was like hi de hi campers. Will stick to the larger and better ships from now on very disappointed. Read Less
Sail Date December 2014
We were on deck four on an inside cabin. The noise and vibration were terrible.The walls shook.The bed shook. We had to wrap the glasses and cups in a towel to stop them from banging together and smashing. We asked to be moved and were put ... Read More
We were on deck four on an inside cabin. The noise and vibration were terrible.The walls shook.The bed shook. We had to wrap the glasses and cups in a towel to stop them from banging together and smashing. We asked to be moved and were put down on deck two in an outside cabin. Just as bad but at least we had a port hole. They did provide ear plugs but still got headache from the vibration. I got into the habit of sleeping on the top deck in the day and staying awake at night. Even at three in the morning you can't find peace. They have piped music all over the ship. The food was ok.Some passengers thought it was good. Not up to the standard of a Princess cruise. Very limited selection for my wife who is a vegetarian. Entertainment was average with the crew doing about 40% of the shows. They had a classical guitarist, a classical violinist and a comedian. Staff were very good and friendly couldn't fault them at all. Cabin was clean and kept to a high standard. If you do go on this ship. Go as high as you can afford and towards the front of the ship. Every where else really is very noisy and vibrating. I thought it was fairly calm but quiet a few passengers and crew suffered with sea sickness. Trying to find some good points. The embarkation was smooth and well organised. Better that Princess. But all in all I wouldn't go on it again.Lots of people complained we weren't in port long enough to do anything. Half day stops. Read Less
Sail Date October 2010
Upon arrival at Dover my face immediately dropped with disappointment at the sight of the old done up converted ferry of a rust bucket that my eyes beheld, I could have cried, in fact I nearly did. I held back my tears for the sake of ... Read More
Upon arrival at Dover my face immediately dropped with disappointment at the sight of the old done up converted ferry of a rust bucket that my eyes beheld, I could have cried, in fact I nearly did. I held back my tears for the sake of my elderly mother in law, who for years has sung the praises of Fred Olsen... 'small and friendly' she calls this company and rightly so. So small but the price does not reflect this, in fact after some research when we got home it would have been cheaper on the new Cunard Queen Elizabeth and I'm sure much better value for money. Ironically we sailed past the above ship on a river cruise on the Tagus in Portugal, our last port of call....ohhhhh how I wished we could have swapped ships there and then. How this company can describe themselves as 5 star is beyond me, unless it's because 98percent of the passengers have lived through the war and rationing they think anything better than a cheese sandwich and a cream cake is gourmet dining. I suppose I have been spoiled though having been on a 'proper' cruise on a 'proper' liner before this 'Princess' no less... even after all this time I still can't quite get my head around the fact that all these old people are being conned. Friendly, yes... you see, the thing is all these older people know no better and expect no better, they think everyone's being so nice and kind to them because they are nice and kind, well they're not... for they have a hidden agenda, they want you and your hard earned cash to part company on the premise you'll get treated like royalty, and they don't do that either but the poor old dears are just oblivious and carry on in ignorance. On chatting to crew members all I have said was confirmed... they told me their selling policy and their target market of predominantly 60-90 year olds who are 'easy meat'and 'rich pickings'... SHAME ON YOU Olsen's !!! I think you ought to have two new slogan's to use... There's no fool like an old fool' and 'A fool and his money are soon parted' !!! Oh and by the way... get some stabilisers fitted to your 'rust buckets', the poor old dears might be able to enjoy themselves a bit more if you do, you never know they might even spend more on merchandise than anti sea sickness jabs or is that just another money spinner ! Read Less
Sail Date October 2010
Travel Arrangements Outbound Journey The police closure of the A14 for 6 hours due to heavy snow resulted in our missing the Stansted flight to Miami and subsequently being unable to join the ship as planned. We fully accept this was ... Read More
Travel Arrangements Outbound Journey The police closure of the A14 for 6 hours due to heavy snow resulted in our missing the Stansted flight to Miami and subsequently being unable to join the ship as planned. We fully accept this was our responsibility, however......... Unbelievably, Fred Olsen did not appear to have a clear protocol in place to handle such occurrences and support offered by the company was negligible. We had to make our own arrangements to fly out to pick up the ship at her first port of call. The whole experience was horrendous -the head office staff were most defensive - afraid any show of sympathy or offer of help could be interpreted as admission of liability. When they eventually offered some travel options, the cost for the same flights we had sourced ourselves was some £200.00 more expensive than we had paid. Inbound Journey The (chartered) flight back home was delayed for 6 hours due to an error on the aircraft manifest. The original schedule of airports for collection of passengers had been amended which meant that the American authorities would not accept the aircraft. The plane had to abide by its stated manifest and fly from Manchester. This additional flight time meant that a new aircrew had to be found. The Aircraft had been on an exclusive charter to Fred Olsen therefore the mix up with the manifest must lay with them. My husband asked for an explanation from the reception staff and was misled by a statement that there had been technical difficulties with the plane, however we were allowed to wait on board the Braemar and provided with food and drink. This was greatly appreciated. The problems arose when we finally arrived at Miami airport to check in. I understand that, had the flight been on time, 15 check in desks would have been available to process the 300 passengers, with at least 1 desk designated to fast track Premium passengers such as ourselves. In reality, there were only 5 check in desks to cope with all 300 passengers. There was no fast track desk and we queued for 2 hours to check in; only to be allocated seats which were not together. I have a serious medical condition which makes travel in general difficult for me. We therefore paid the supplement to avoid exactly this type of situation. Our experience certainly does not merit the £600 supplement paid. The Ship We found the ship disappointing. The ship sailed through force 6 seas on a few occasions and felt very unstable. The recent extension resulted in some very strange and alarming noises coming from the ship itself during medium seas. The public rooms and pool deck were crowded; it was difficult to get a seat or sun bed. The food was average at best, poor on a couple of occasions. My husband sent back a chicken dish which was raw in the middle and dishes were sent back by our dinner companions on several occasions as the food was cold. The menus were unexciting and generally fell short of what we expected. The entertainment was second rate, I would class it on a similar level to a holiday camp. Our cabin was 'tired' looking. When maintenance work was done on our balcony one day, we returned to our cabin (after 5 pm) to find the sun beds tipped on end, sawdust still on the furniture and floor. The toilet did not work one morning, and the water was turned off one evening for a short while. The laundry room was well equipped, but one iron was broken - leaving the remaining iron for 900 passengers! The Good Points The itinerary was excellent. With the exception of Santo Domingo we enjoyed all the places we visited. The organized tours were interesting and fairly priced. Drinks were also fairly priced. The port details provided were very helpful. The staff on board, especially the steward and waiting staff were very good indeed and a major asset to the company. Summary Our holiday has been disappointing and I would summarize my observations as follows: ? Poor support from head office when things go wrong. ? Tired ship - the extension hasn't worked satisfactorily ? lack of space and feeling of crowding ? Below average food and entertainment ? Excellent crew - probably the lowest paid staff (stewards and waiters) are propping up the rest of the company. We were amazed by the number of FO fans who cruise with this company time and again. Of course everyone is entitled to their opinion, however we can only surmise that either we were very unlucky, or others haven't had the benefit of experiencing the level of service we have previously enjoyed with other companies. I wrote to FO immediately upon our return from holiday - I received a holding letter but since then the silence has been deafening. We will not use FO again and will return to the reliability of Cunard - which offers much better service at a similar cost Read Less
Sail Date February 2009
Braemar Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 4.3
Entertainment 4.0 3.8
Public Rooms 5.0 4.0
Fitness Recreation 5.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.5
Enrichment 3.0 3.3
Service 4.0 4.4
Value For Money 4.0 3.7
Rates 4.0 3.8

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