Sail Date: December 2018
The cruise was the least enjoyable out of all the cruises I've been on and I've been on a lot. The main dining rooms were terrible. Horrible service & the food was average at best. The Aqua dining room felt like a ... Read More
The cruise was the least enjoyable out of all the cruises I've been on and I've been on a lot. The main dining rooms were terrible. Horrible service & the food was average at best. The Aqua dining room felt like a cafeteria. The service at the other main dining room was better but not by much. At Cagney's we waited 14 minutes just to order a drink. We sat right next to a counter where dirty plates, etc. were right next to us. My son had shrimp cocktail & the glass was chipped in multiple areas. I hope it was chipped prior to him receiving it. At the main dining room for example my wife ordered coffee & desert at the same time. Got her dessert & finished it before the coffee came. I ordered 2 entrees & only 1 came. She also got a dessert spoon that was never cleaned. It had chocolate all over it. I can go on & on. We scheduled 2 different spa treatments at the same time. When we got there they told us one of them was a half hour later. That was not true to we were accommodated. Then we got back to our room & had a message that we missed our appointment & the time they said was an hour earlier then we even scheduled. The Norwegian internal app that we paid for was terrible. It froze all the time when chatting & we had to constantly reset the app. What a waste of money. The days of the cruise itinerary on the app were incorrect the entire cruise & if you went to click on those days to see any reservations you had not all the days worked properly. The windows in the relaxation area of the spa were disgusting. Every single one of them was completely dirty. The casino dealers other then 1 or 2 were so unfriendly. We gambled every night & felt like we were bothering them. The pit bosses other then one of them were not friendly at all. The Ultimate Beverage package for example is way too expensive compared to other cruise lines & does NOT include bottled water as other cruise lines do. For example you charge $99 per person not including water & Carnival charges $52 & includes bottled water & an 18% service charge not 20% as you do. These are just some examples. I managed to enjoy my vacation but was extremely underwhelmed by the cruise. By far the least impressive I've ever been on & I will look to another cruise line for my next cruise vacation. Not one thing stood out. Please see some pics below of what I referred to above. Read Less
Sail Date: December 2018
We were on the New Year’s Cruise 2019 of the star and paid for our Garden Villa about US$ 30'000 for a week. Included was an “Ultimate Beverage Package” with a value of about USD 100 per day….. The suite ... Read More
We were on the New Year’s Cruise 2019 of the star and paid for our Garden Villa about US$ 30'000 for a week. Included was an “Ultimate Beverage Package” with a value of about USD 100 per day….. The suite is great but the suite is on the wrong ship. The service of the butler and of our steward were excellent. The remaining service of the ship (including the concierge) were unacceptable. There is a sliding door to room 14500, but on the top and the bottom of the door was a whole 15 feet long and 2 inch wide. You hear every word from the other room (and all the noise from their piano). After my intervention, they repaired it provisionally. However there was still a cross ventilation and the noise was not reduced to a quiet level. I tried to discuss with the concierge the value of the “Ultimate Beverage Package”. The price of the package was USD100 per day. I asked the concierge, if coffee is a beverage, she answered with yes, I asked her what means ultimate, she told me everything, I asked her why coffee, which is a beverage and is not included in the package. The concierge told me the package is a alcoholic package. I asked her why Coke is included and she denied any further conversation…. I had a similar discussion about the Dining Package….. The food was terrible. First day in the Steakhouse the filet mignon was well done instaed of medium, the second try was rare…. In the Aqua Restaurant the food was like my experience in my military service. In La Cucina the food was really good (however the service was like in Italy, what made the experience authentical. As a suite guest we had breakfast at Moderno. The atmosphere was very cold…… Best and lovely service I had was at Aqua, I still miss the laugh of Rosalyn (or similar) Read Less
Sail Date: December 2018
We chose this cruise as we are about 1/2 way between NOLA and LA. Last year we did a 9 day out of NOLA and had a great time. This year we tried the West Coast. The Star is a great ship. I am sure there will be plenty of negative ... Read More
We chose this cruise as we are about 1/2 way between NOLA and LA. Last year we did a 9 day out of NOLA and had a great time. This year we tried the West Coast. The Star is a great ship. I am sure there will be plenty of negative reviews about this sailing. It was 100% booked. As a result there were times where there was a line or a crowd. It wasn't a big deal. Although some will make it out as though it was horrible. Embarkation: We took an Uber from our hotel in Long Beach. It was $13 and we had a stay and park package with the hotel. 7 days parking included with a 1 night stay at the Courtyard Marriott Downtown (great area, would have enjoyed a longer stay). We arrived an hour before we were allowed to enter the building. We as well as about 100 people stood outside the door, but there were benches that sat about 30 people right there, as well as ledges farther down to perch on. The weather was chilly, but nice, and the porters took our luggage as soon as we got out of the Uber, so we only had to deal with our carryon. They opened the doors at 0930 for us to check in and go through security. It was a quick and smooth process. All four of us had our cruise/room cards in about 10 minutes. Based on our arrival time, we were in Group 1. We waited in the waiting area until around 1130 when boarding started. NCL provided orange juice and water for those waiting. The NCL Staff were a very organized and a well trained group of people. Once boarding started at 1130, they scanned our cards and looked at our passports and we were headed to the ship. With such an early boarding time, the rooms aren't available until after 1330. Once on board, we immediately went to O'Sheehan's for lunch. We were seated quickly and ordered wings and nachos. The food was great. As my wife and I had the Ultimate Beverage Package (UBP), we also had drinks. The kids had the soda package, so they had Pepsi (Pepsi, diet, orange, lemon lime, and ginger ale are the soda offerings). I had a Lagunita's Little Sumpin' (best beer on the ship). Then we explored the ship. It took a while for all the luggage to be delivered to all the cabins (duh! the ship is 100% full). Not a big deal. We signed 1 child up for Splash Academy (11 years old) and swung by Entourage! for the 15 year old to check it out. Once our rooms were ready we went down to deck 10 to move in. Cabins 10557 and 10559. Both are inside, side by side cabins. Easily large enough for 2 people. They had my son and I in one cabin and my wife and daughter in the second for our reservation. The first cabin had the beds separated and the second had them pushed together. They knew the children were going in one cabin and we were staying in the cabin next door. We had an extra key card made to get into the room (quick process at guest services, we also asked for a hole to be punched in our room cards so we could put them on our lanyards we brought from home, lanyards are available for $7.95 at Tradewinds....they were happy to help!). Because we are part of the Latitudes Program, we had a bottle of sparkling wine in each room. We packed them both away to take home. DUC De Valmer "Brut". I think this is the same stuff they use to make Mimosas with. This opinion is based on my tasting it now as I write this review. It is a white wine with good carbonation and a slightly bitter taste (not a regular wine drinker or professional wine taster). Onboard: The ship is clean and nice and the staff are mostly pleasant to interact with. There is the occasional staff member who seemed inconvenienced by our presence. This is understandable with a 100% full ship and the fact of "All people aren't chipper, all the time". None of the staff were ever rude to anyone in my family. People left empty dishes wherever they finished their food or drink, and the staff had them cleared away in less than 5 minutes. The waiters and waitresses always were courteous and friendly, some of the best staff on board. NCL has stopped using plastic straws, and the cardboard ones would start dissolving shortly after being used....this was annoying, and we pretty much stopped using straws after day one, but admirable as they are concerned with saving the environment. It was slightly bothersome that there weren't many garbage receptacles, but the staff didn't seem upset when we would leave papers with our dirty dishes. It would also have been nice to have more signage pointing out the restrooms. Occasionally we just went back to our room to use the bathroom instead of wandering around trying to locate one. We were not the only people who had trouble finding them. Dining: Our first dinner ended up being at O'Sheehan's. There were several warnings we ignored on our NCL webpage about making reservations for everything. They knew the cruise was 100% booked. This is a hint: Make your reservations ahead of your cruise or expect a possible wait. Once on board, it became first come, first served if you were in a party of less than 10 people for the main dining rooms (Aqua and Versailles). Even the complimentary dining rooms were booked by many guests before the cruise. As we chose not to stand in line for Aqua, we ended up at O'Sheehan's. Aqua usually had a line outside from 1700-1730 when it opened. The line disappears almost immediately, as they seat everyone very quickly (we didn't discover this until night 2). After the line is seated, they give out pagers and invite diners to wait in Gatsby's Bar around the corner. If your pager hasn't gone off in the time they give you as an estimate, you can go back to the desk and they will work to get you seated ASAP. O'Sheehans offered a great meal. They had a different from the main dining rooms special each night. My daughter and I love steak. Peppered Steak was the special one night. We both asked for rare, and it was amazing. We also had the New York Strip Steak in Aqua, rare, and it was almost as good. On another night O'Sheehans offered prime rib. It was also really good. The shrimp and ribs were great too. None of the meals we had were a disappointment. My wife celebrated a birthday in December, and when we booked the cruise, the reservation specialist noticed and made sure we got a birthday cake. When we embarked, there was a card in our room congratulating her, and if we gave the Maitre 'D the card when we arrived at Aqua, cake (and singing of Happy Birthday) would arrive with dessert. The cake was delicious, but my wife's favorites at Aqua were the After 8 Mint Chocolate Mousse, and the Flourless Chocolate Cake with Raspberry jelly. Topsider's (pool side), offers grilled items (burgers, hot dogs, veggie burgers, etc), sometimes has pulled pork or other toppings on the burgers. I threw cheese on a burger with pulled pork and bbq sauce. It was sooooo good. Garden Cafe Buffet: We mostly ate there for breakfast. Here is the low down. Go to the place with the berries and the granola and drop some in a bowl. Next, go to where the pancakes are, and add some strawberries and whipped cream = magical. Also, there are several omelet stations. Usually 1 with no wait. No buffet breakfast is complete without bacon and the chocolate croissants. Whatever you do, don't miss out on the chocolate croissants! One night I really wanted Sherbert at 2130. Topsiders shuts down at 1700, and that includes the hand scooped ice cream (soft serve is always available in the Garden Cafe). I asked at O'Sheehans, and they said Topsiders was the only place to get it outside of the Main Dining rooms. I asked a cook at the Garden Cafe if he had sherbet, and even though he was busy shutting down the Cafe for the night, he went out of his way to get me a dish of lemon sherbert. It took about 10 minutes to arrive, but it was piled high, and delivered by a waitress who not only had a huge smile, but told my wife it was her pleasure to spoil me on my vacation......again, amazing waiters and waitresses!!!! If you go to O'Sheehan's for breakfast, get the omelet as the scrambled eggs may be slimy (my daughter's description). The omelet at O'Sheehan's was great, there were more "add ins" there than at the Garden Cafe. You could choose Swiss or cheddar cheese. They will deliver a pastry basket or you can ask for the pastries you want. The chocolate croissant is the one you want. Although, my wife had a chocolate chip muffin she raves about. Never tried it, so I don't know. Entertainment: We are fans of Trivia (not good at it, just enjoy it) and of the other Director's Staff led games. We played the ring toss, goofy golf, and anything else they had to offer. This includes several "game shows". As a result, we won a lot of NCL branded stuff. The stuff includes pens (my wife is a "pen snob", and the NCL pens are her favorites), t-shirts, water bottles, luggage handle, and decks of cards. We also enjoyed the evening show performances by the magician, acrobats, and comedian. The acrobats were incredibly talented. The best part of the comedian's show was his interaction with the American Sign Language interpreter. He had us laughing for the entire 45 minute show, and they actually had to ask him to finish because he would have kept cracking jokes for a whole lot longer. The dancers were great during the Sail Away party by the pool. The singers were great in the preview show. We did not go to Vegas or the other shows the NCL dancer/singers did. Some guest said the Vegas show should be rated 13+ as a result of the outfits. I can't say, as we didn't see the show. Although, Vegas is always 13+ from my experience in Vegas. Paradis was a brand new show, and in the Freestyle Daily (activity descriptions, left on your bed every night at turn down), it recommended that young children not attend. The cruise director staff was great. Especially Zoren from the Philippines. He was incredibly pleasant to interact with at all the activities he led. No matter where our family ran into him on the ship, he always went out of his way to talk to us, or wave from across the room. The other cruise director's staff were great as well. They were under some pressure as they were introducing two new game shows. During the week the Director's Staff was learning how to run The Great Pyramid Game and one other one. My wife and I were in the "tryout" to be contestants for The Great Pyramid Game show. We didn't make it into the final round. Some guy said donkey for a farm animal. I thought he said doggy and I had already said dog. I was laughing (like you are so done guy), time ran out and I got eliminated. We could have won it all! By all, I mean an NCL t-shirt and other branded stuff. Oh well! No big deal, it was still a ton of fun! We got to enjoy the rest of the show. Also, during the Perfect Couple show on New Year's Eve, a couple got engaged. The guy had contacted the staff in advance. He worked with the Assistant Cruise Director to arrange the whole thing.....she made it so he was able to propose at the end of the show. It was a great event. My son's favorite activity was Nintendo Wii free play in the 5 O'clock Somewhere Bar. He played bowling, Tennis, and Baseball with others from the cruise. Our trip included New Year's Eve. NCL went all out for the night! There was a balloon drop in the Main Atrium, silver and white balloons everywhere, and they gave out hats at the Main Dining Rooms, as well as noise makers at 2300. Free Champagne was flowing as well, and music in every area of the ship. It was a party beyond all parties! The Main Atrium got extremely crowded as everyone wanted to be there for the balloon drop, but that was sort of the fun of the night! My family hung out on the edge of the crowd until right before the countdown, then ran up to O'Sheehans to look down on the balloons as they fell. Being up there made it so much easier to go back to our room just after midnight. There was a time change that night, so they actually celebrated the Countdown twice, but we skipped the second one. Bars: At certain times the bars were packed. Some of the bars only had one bartender during peak times. The ship is 100% full, with many customers having the UBP. As a result, delays are to be expected. The longest I waited to get a drink was under 10 minutes. People were fairly patient with the lines. My only complaint is O'Sheehan's (the Irish Pub) running out of Guinness. I asked the bartender if the whole ship was out on Wednesday? He said to go to one of the main dining rooms. Aqua gave me a Guinness with my dinner and an open one to go. The one to go was for a special drink. O'Sheehan's could not make an Irish Car Bomb (horrible name), as they did not have shot glasses. I took the open Guinness to Bliss Lounge. The bartender poured me a shot with Jameson and Bailey's Irish Cream and gave me a clean glass to pour in the Guinness. It tasted great. It took two bars and a flight of stairs to enjoy, but was worth it. My wife drinks her coffee black, the coffee was a bit strong for her, so she enjoyed taking a cup of coffee to the bar and getting a shot of Kahlua. With the UBP, it was a lovely addition. Her only complaint is that on day 2 she went to Topsiders Bar next to the pool first thing in the morning and asked for a Frozen Grasshopper (her favorite drink, pretty much the only drink she ordered on previous NCL cruises), the bartender made it (no one else was at the bar), and was cheerful while making it. Later that afternoon, around 1400, she went back to Topsiders and again asked for a Frozen Grasshopper (about 10 people at the bar then), and was told that they don't make Grasshoppers. She never asked for one at any other bar because she felt embarrassed. Her favorite drink became the Pineapple Champ that was available at Bliss Lounge. Ports: All of the ports were great. My wife and I got off in Puerto Vallarta and walked down the main street near the ship. It was a nice town. We never felt unsafe, and prices were reasonable. Mazatlan was the only place my daughter and I did an excursion. My wife stayed on the ship with our son in Mazatlan because he enjoyed being in Splash Academy and she didn't want to walk around the town by herself. In Cabo San Lucas, there was a tender to get to the town. My kids decided to stay on the ship again, and my wife and I decided to wait for Open Tender to leave the ship (making it possible to do Trivia before we left!). The tender tickets were available for pickup from 6-7:30, and 13 tender ticket numbers were called before Open Tender was available. We were on the tender by 10:15, because the crew was extremely efficient. On board for Cabo was 1330, which felt a little short, but it was understandable because of the distance we had to travel to get back to LA. Our Excursion: I would rate the entire tour as a whole, a 2/5. The Zip lining by itself, 4/5. My daughter and I took a bus to the Huana Coa Canopy Adventure. Don't be fooled by the YouTube video, where they show Tequila tasting after the zip line. During the hour long bus ride we were told by Bernardo that we were going to taste Tequila and then go Zip Lining. As a safety officer, I do not approve of drinking prior to extreme sports. After a minimal introduction of himself and the driver, Bernardo sat down and ignored us. It would have been great to hear about Mazatlan, the tour, or any other information. We arrived at the distillery and received a pathetic tour of the Tequila making process (watch YouTube to see what the tour should be like). The guide barely spoke English, and another tourist who is fluent in Spanish even had trouble figuring out what the guide was saying. We sampled 2 tequila shots, with the option to purchase more (possibly $3/shot, it wasn't really clear). Afterwards, we hung out for 2 and 1/2 hours in an empty dirty lot to get back on the bus and go Zip Line. There was no entertainment, not enough chairs for everyone to sit, about 8 of us were left standing. The vendors were still setting up their overpriced wares while we sat around. It was pretty much all the same items you could get from the stores near the ship. Dany was one of the Zip Line guides, and he was great! He took the time to teach us about what we would be doing, he talked to us about everything, what the area is like, he asked us about ourselves....he was a real tour guide. I can say this as I lost control on the last Zip Line. He caught me and was very concerned. I had slammed into the final platform at full speed. Minor abrasion on my ankle, I was fine. Then we had a bit of tasteless, bland quesadillas and climbed back on the bus. It takes about 1 hour to get to the Zip line place. No commentary at all, either way. At the Zip Line location Bernardo (Bernie) was asked several times "what is going on?". He would just say "We are waiting on the group ahead of us." and then he would walk away. Zip lining is fun. Hanging out for no reason was a drag. I wanted to do the zip line tour in Puerto Vallarta, but that tour was booked completely over 3 weeks out from the trip (WARNING! Book early!!!!), and I heard from people later how awesome their Zip line trip was. I wouldn't waste my money on the Mazatlan Zip Line Tour. Heads up: There are two time changes going to Puerto Vallarta, and so there are two coming back. The room steward was good about putting a reminder on our bed at turn down, and the Freestyle Daily always had a couple of reminders included too. It was a bit tough on the family on the way there, but on the way back it was great! Naps and 1230 bedtimes helped a lot! Read Less
Sail Date: December 2018
Our entire family of 6 ranging in ages of 60+ my mother, myself & husband in our 40’s & 3 teenage daughters had a great time. Norwegian is a great cruise line. The Star was small but I loved every bit of it. We will cruise ... Read More
Our entire family of 6 ranging in ages of 60+ my mother, myself & husband in our 40’s & 3 teenage daughters had a great time. Norwegian is a great cruise line. The Star was small but I loved every bit of it. We will cruise Norwegian many more times to come!!! We had the adult beverage package. That is SO worth it!! Yes it was a perk but get it no matter what We loved the spa. We only purchased a day package, we don’t make that mistake again, we will purchase the Spa for the entire cruise My daughters loved the swimming/hot tubs and the freedom to enjoy themselves. As older teenagers we could let them explore,eat, and just hangout on their own schedules. They loved every minute of the cruise. We are going to spend more time cruising for our vacations from here on out!! Norwegian is who we will choose!! Read Less
Sail Date: December 2018
This is our 4th cruise with NCL and we did the Christmas cruise for the very first time. I dont know why some people have such horrible things to say. I personally 100% disagree with these folks and just feel that maybe its the person who ... Read More
This is our 4th cruise with NCL and we did the Christmas cruise for the very first time. I dont know why some people have such horrible things to say. I personally 100% disagree with these folks and just feel that maybe its the person who is writing the nasty review. NCL is a VERY good cruise line and the staff are very professional and go above and beyond to make your cruise a very good one The shows were outstanding and the one we like the best was Band on the Run. The Q and A session with the Officers was very good and all questions were answered with a positive view and I found that there was no rudeness involved. A big shoot out to all the staff that work on this ship and making everyone holiday a very good one. The decor around the ship was really nice and the Gingerbread houses and displays were very nice. People must remember the amount of hours that go into making these displays and then guest touching them of course the display will then have wear. Lets all be kind and not be so rude and pick at every little thing. Again, We recommend NCL 100% Read Less
1 Helpful Vote
Sail Date: December 2018
This was a Holiday cruise with a friend and my tenth cruise on Norwegian. Entertainment was good (except the Christmas show was quite cheesy and we left after a couple of acts), food was good (specialty restaurants Cagney's and the ... Read More
This was a Holiday cruise with a friend and my tenth cruise on Norwegian. Entertainment was good (except the Christmas show was quite cheesy and we left after a couple of acts), food was good (specialty restaurants Cagney's and the churascaria were great) but the horrible cabin ruined a lot of the cruise for me. Breakfast in one main dining room took over an hour one day and my friend was almost late for his shore excursion. Both my friend and I are platinum so I certainly didn't expect the awful cabin. My friend went on an ATV drive and a Jeep tour and enjoyed them both. I went on bus and walking tour in Puerto Vallarta that was quite reasonably priced and very enjoyable. The best was parasailing, which I did in Cabo - it was wonderful. Embarkation was quick. We debarked on our own with no problem. The lines were long but moved fast. Read Less
Sail Date: December 2018
our entire family of 11 ,5 grandkids ages 8,12, 17,18 ,20 and their parents who had never cruised before took the ncl star mex Rivera cruise. we had a good time and enjoyed the ship and the ports. the only real issue was dining with a ... Read More
our entire family of 11 ,5 grandkids ages 8,12, 17,18 ,20 and their parents who had never cruised before took the ncl star mex Rivera cruise. we had a good time and enjoyed the ship and the ports. the only real issue was dining with a large group first we had 3 specialty dining nights it was a nightmare to preschedule on the web and by phone and the even on board trying to get it scheduled was difficult !! The main dining was also inconsistent, aqua was excellent the other not so Christmas eve was almost 3 hours . the specialty dining was very good Cagneys and Morderno were excellent, the garden café buffet was good we ate all our breakfasts and lunch there , the layout is somewhat strange on one side you can't get to back of ship and the other is a adult only area so the only outside eating is pool side for families .The entertainment over was average except the comedian was great we went to all his shows the acrobats were very good but the rest of the shows only so so !! Our family and kids participated in many of the ships activities and had a great time. They really used the fitness center. We only used one shore excursion through ship the jeep in cabo the rest where independent mainly due to cost , ships where higher priced. We did dolphin swim in PV and zipline in Mazatlan with verando adventures great excursion, great lunch add to your to do list if I ever get back i'll go again!!! The embarkation and disembarkation was very good in fact it might be the best we have ever had. Overall we had a great time with all our family on a cruise what more could you ask for!!! Read Less
1 Helpful Vote
Sail Date: December 2018
We have cruised with Royal Caribbean and Disney before and we had very good time. This X'mas we choose NCL cruise and it was the worst experience I have so far. This ship is pretty old. Many dinning options are extra cost. Food was no good ... Read More
We have cruised with Royal Caribbean and Disney before and we had very good time. This X'mas we choose NCL cruise and it was the worst experience I have so far. This ship is pretty old. Many dinning options are extra cost. Food was no good and service was so bad. Based on the daily information showed O'Sheehans lunch open @11:30 my family went and the lady told us they need to clean up and won't open until @12:30 with rude attitude. After more than one hour waiting we finally got seats and the service was very slow. Entertainment was very poor. All entertainment activities closed at 10pm. They even lock-downed shuffleboard and ping pong table. They didn't offer much things to do on the cruise. There was some good thought. House keeping was good. They clean our cabin several times per day and always keep it clean. The two stars are for house keeping. Read Less
Sail Date: December 2018
Service of crew members was excellent. Reception at the front desk was some of the friendliest and most helpful that we have ever experienced, regardless of the issue discussed. For some reason, Norwegian seems to be promoting drink ... Read More
Service of crew members was excellent. Reception at the front desk was some of the friendliest and most helpful that we have ever experienced, regardless of the issue discussed. For some reason, Norwegian seems to be promoting drink packages and I believe they are cutting their budget for food ingredients to pay for them! Soups and sauces were watered down, meat cuts tough, selections limited. I do not know if this is fleet wide, but at this time I would not recommend the Star if you are looking for fine cuisine. Many other guests seemed to agree and it became a topic of discussion that we did not originate. We heard enough complaints about the "specialty restaurants" that we did not bother to go. The shore excursions were about as expected, with competitive pricing: there were too many "shopping opportunities" for us, but that is always a matter of individual preference. Read Less
Sail Date: December 2018
I will write a free association ramble, sorry if I repeat myself. The food was very disappointing in all areas. The public dining rooms as well as the specialty restaurants. I had 3 very good surprising meals. Moderno, Bistro and one ... Read More
I will write a free association ramble, sorry if I repeat myself. The food was very disappointing in all areas. The public dining rooms as well as the specialty restaurants. I had 3 very good surprising meals. Moderno, Bistro and one dish served one day during lunch in the garden cafe. But overall the food really was very disappointing. Terrible onion soup even in Cagney's. The mac and cheese was not cheesy at all. I can go on and on but in the end given how much you folks say how NCL is all about the fantastic food and in reality the food was pretty bad overall. Our room cabin was 5650 for DEC 21st 2018 cruise. The placement of the bed was right next to the fold down bed and myself at first kept on banging my head on the fold down bed. After the 3rd time I changed sides with my wife and she also banged her head 3+ times. What a bad design of the room. The room was smaller then even the smallest inside cabins of the other cruise lines we have been on. The worst part of the room was that it was under the kitchen and almost throughout the entire night I could hear some kind of very loud compressor going, items being dropped on the floor, barrels or something very large being rolled around over our heads.. who knows but the noise was at times loud enough to wake us up and keep us from sleeping a few hours each night. The large auditorium where you have the shows.. who ever installed ALL the seats have put them at a weird angle such that when your sitting on them it feels like your going to slide down them onto the floor. Of course you wont because there was no legroom so one is wedged in pretty tightly.. So yea a very uncomfortable auditorium.. Best seats in the house was the handicapped seats and they went fast. By the way the entertainment was really great. Tim the comedian was funny as all heck. Your staff from the captain down to the folks cleaning the room I can see work really hard. Unfortunately they cannot compensate for the physical issues of an older cruise ship. Of course the food can be improved upon. Portion sizes were small at best. Sometimes salads came with barely any salad in them and the main course was dished out like one was in prison. Bottom line it was very clear they were doing their very best to keep their food cost under control. So such thing as an american sized serving.. of course one can always order more food.. still it shows they want to save money not only on serving size but in quality of the food as well. OMG the french fries were the absolute worse in both the main dining hall and up stairs in the pool area grill. I am not sure how those french fries were made but really they tasted like eating dried out card board.. Why even make the effort only to put out such a bad product. I know its all about saving money!!! Overall NCL at this time would be that last cruise liner I would book a cruise on in the future. The poor layout of the room. No chairs in the room, only a makeup stool, really?? Banging our head on the fold down bed because there is no room to climb out of the bed on that side. A bathroom with sharp edges where one could be hurt if they slipped or the boat rocked to hard. The food was cheap, and it was evident of the cost savings. No Smoked salmon / LOX for bagels just a smoked salmon/cream cheese mix. Sauces on all dishes were extremely light, just the bare minimum even in the specialty restaurants... on and on this went during the whole cruise... And the noise, electronic throbbing/pulsing of some type all night long in our cabin from the kitchen above.. anyway, we paid about $1k per person for the trip, another $240 total for the specialty restaurants which really were bad except for the french and brazilian, paid about $400 for massages which my wife loved, excellent message staff. Another $1k to travel. So we paid at least $4k all in all for just a below average cruise. My expectations were much higher after all the boasting you folks did about both the ship and the food. This ship and the food really was in the minor league and truly not ready for prime time.. Nice effort but not in the same league as Celebrity or even Princess for that matter. You asked and now you know. Value for money? I won't be coming back. Read Less
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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