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2 Helpful Votes
Sail Date: November 2017
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than ... Read More
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than usual. I thought Captain club elites had some sort of priority embarkation but I did not see it. The Panama was the main attraction and the day long passage was well narrated. That was the best part. We did not especially enjoy the other ports and I will briefly mention them. Cayman Islands-Had to be tendered in. The port has become a dwelling place for all of the companies that line most of the cruise ports now. That is one of my pet peeves. They edge out what we came for Manta--The offers a free shuttle to to a square that offers all sort of local trinkets to buy. Included are Panama hats for $20 up. American dollars are accepted. If you did not purchase an excursion, then taxis are offered to the Monticristo around $20 but is negotiable. Took a picture of the Manta sign. Note-much of the Pacific coast was recently devastated by earthquakes a year or so ago Lima-Ship docks at least a 45-60 minute ride provided by the ship-in heavy traffic. Free ship shuttle. You are dropped off at a very nice mall. There, you have to fight your way through a mob of people offering taxi services.-Beware. If you want a taxi walk through the mall to the other street to the real taxi stand. BEWARE-all taxi prices are negotiable and make sure they are talking about Sols or dollars. You can go to most areas that you want to travel for $10. But they may quote $30. They will take $10. One pretended he didn't have change and one slipped us a counterfeit bill as change. And they drive lake mad people. But we did see what we wanted. Pisco-You dock at the edge of a desert-Maybe 20 minutes out of town. We took the excursion to the Baracas islands and enjoyed. From there we could also see the Candleabra formation. That afternoon we took it he free shuttle into town-not Pisco but an area called El Chapo. Arica-The market featuring local items is located right off the dock. You can either hike or ride a taxi up the top of the large rock right beside (El Moro?) Sort of liked it. San Antonio-made arrangements with Viator for ride into Santiago and stayed for 3 nights. Cost $90 pp for 2 people. As low as $60 pp for 6 If there is no other opportunity, our cabin steward (Fatkul) was very good. The food in the Blu was great and the service in there was special. All of the staff works in tandem. Entertainment-Mostly very good. The comedian and the juggler-comedian were the best. The magician was average at best. There was a lounge style singer one night that was not good at all. The impersonator was good. The shades Bluble" On the first night were good. Male pianist was good. Female pianist great talent, but I did not especially enjoy the arrangements . The violinist was very entertaining. The Whitney Houston singer was good. There was some male gaucho type dancers on the last night that grew old after a while. Lastly, The ship dancers and singers As well as the aerialists were good. I have probably missed some. Stayed in Aqua room. Will return Feb 23 to almost same cabin for the Antartica cruise. Disembarking-Was off the ship and through customs in minutes. Our driver was waiting. Positives-I was pleased with the value of my cruise. I bought it long ago and we paid several thousand less than some in the same type room. Shop wisely. Negatives-Why does this ship as well as most others have Park West art auctions that basically offers up crap that they call art? Why would anyone purchase diamonds,jewelry and other stuff on board that is as cheap or cheaper at your own home. Example-Jack Daniels was $25 on board and $20 at a drug store at home. Read Less
Sail Date: November 2017
We did a B2B, Fort Lauderdale to San Antonio, then continued on to Buenos Aires. We chose the first leg because the cost was minimal when compared to airfare to Santiago. We were mostly interested in the second leg, however, because of the ... Read More
We did a B2B, Fort Lauderdale to San Antonio, then continued on to Buenos Aires. We chose the first leg because the cost was minimal when compared to airfare to Santiago. We were mostly interested in the second leg, however, because of the mountains, volcanoes, glaciers, seals and sea lions, penguins, guanacos and assorted bird species; the cities were a bonus. That part of the cruise exceeded our expectations - which were very high to begin with - truly an awesome adventure!! We attended several presentations by Mickey Live in the Celebrity Theatre and elsewhere, on wildlife and city options - extraordinary in both his range of knowledge, humor and overall presentation. We have had over 30 cruises to date and, hands down, Mickey is the best ever!! Evening dinners were pretty much as expected with Celebrity - very good, and the Specialty Restaurants that we chose, Tuscan Grille and Qsine, were outstanding. Lots of selection in Oceanview Café for lunches, with a range of cuisines being offered, as well as "special" days featuring Mexican, German and other ethnic dishes; breakfasts great with our favorites being the made to order omelettes and poached egg stations. Our cabins were excellent, and the common areas spotless. We could not see any deficiencies whatsoever. Staff excellent throughout!! The entertainment on board was, for our interests, poor - although other passengers who we met thought most presentations were OK. The ship's Shore Excursions were, in our opinion, overpriced when compared to those available elsewhere, and we did all excursions on our own. On balance, we absolutely loved the itinerary, the ship and our cabins and, in particular, Mickey Live. Read Less
Sail Date: November 2017
Wow, this was a fantastic journey, through the Panama Canal and down the Pacific Coast of South America. We called at working comme4cial ports, and sat alongside freighters, all kinds of cargo ships and thousands upon thousands of ... Read More
Wow, this was a fantastic journey, through the Panama Canal and down the Pacific Coast of South America. We called at working comme4cial ports, and sat alongside freighters, all kinds of cargo ships and thousands upon thousands of shipping containers. This was our 11th Celebrity cruise and defintely one of the best! we had a great Aqua Class stateroom, perched up on the rear portion of deck 11, allowing for great views and lots of quiet. Our stateroom attendant was by far, the best attendant we have experienced. Aqua class guests dine in Blu restaurant. Therefore, we enjoyed an intimate, casual setting and some truly delicious meals. Althoug( our menu choices were limited, compared to the MDR, we were never at a loss for choosing tasty dishes. The fish and seafood were particularly delicious. Ditto any of the myriad of duck and lamb dishes. But, again, it was the serving team, from the charming hostess, to the maitre d, the waiter, the assistamt and all of the bus people. I have never experienc3d such a consistently high level of service, with charm, no attitude and a desire to make everything perfect. As is often the case, only the sommelier stood out as a weak member of the dining room staff. Although the Infinity is an old ship, and the outside paint job showed its age, the interior spaces and staterooms appeared to be well maintained. It was clear that new carpet had recently been installed in most public areas. Seating around the pool was ample and comfortable, and the spa and spa pool area were spot on and comfortable. Shore excursions were expensive, and proved to be a mixed bag. We had one particularly bad excursion in Arica, Chile. Although it is not a well known tourist spot, and not a regular port of call, we though we had the right to have an English speaking guide on a 90$, 4 hour tour. Apparently we thought incorrectly, as our guide was at a loss for explain8ng the sights in understandable English. On the negative side, check in at the start of the cruise was disgusting. We waited for more then an hour to check in at the Fort Lauderdale terminal. Definitely not enough check in staff and what seemed like confusion and lack of experience. Information regarding our disembarkation was poor, and a change in final port, from Valparaiso to Sant Antonio was poorly handled. So both the beginning anfd the end of the journey were odd, having nothing to do with ship or ship crew, but everything to do with corporate Celebrity. However, the good parts of this trip far outweighed the few negatives. Read Less
Sail Date: November 2017
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its ... Read More
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its expert narration by Bill Fall was outstanding. We have sailed on this ship before and loved it. This time the entertainment was poor and the food was lacking in quality. Service was excellent in the dining room and in the lounges. Our cabin steward was pleasant and very attentive. There was one hour of good entertainment (Celebrity Showtime) every evening. Most of the other things going on around the ship listed in the daily newsletter were just talks and seminars geared towards ways to spend your money. Embarkation was poorly organized. We have cruised on all of Royal Caribbean's big ships and embarkation took minutes to get all 4000 to 6000 passengers signed up and onboard. Celebrity is part of the RCI brand and should copy Royal Caribbean's efficient embarkation process. I would not take the Celebrity Infinity again. The ship is lovely and a little "tired" but without good entertainment and good food, we'll stay with Royal Caribbean. Read Less
Sail Date: November 2017
I'll try to go from start to finish: Pre-Cruise: We arrived in Fort Lauderdale a few days early. We were flying on points so this was the best date we could get. We stayed at Embassy Suites and when we arrived to drop our bags at 12 ... Read More
I'll try to go from start to finish: Pre-Cruise: We arrived in Fort Lauderdale a few days early. We were flying on points so this was the best date we could get. We stayed at Embassy Suites and when we arrived to drop our bags at 12 our room was ready! Bonus. Great place to stay, near lots of restaurants, shopping and the port. We took the water taxi and enjoyed hopping on and off. We ended up taking the shuttle to the port because it was there. It would have been cheaper to take a taxi. Embarkation: If you were concierge class and above, then embarkation would have been a quick and smooth experience. If you were in steerage, then embarkation took over an hour for some. We arrived at 11:15 and were in line for one hour. Some people were in much longer. Cabin: We had the best cabin steward ever - Edy! Our veranda cabin was kept spotless. He didn't bother us when the do not disturb sign was on but managed to clean it when we were out. We love balconies and used it a lot. Activities: I found enough to keep busy. I enjoyed the lectures but some were way too early - 9 am! It would have been cool to have the lecture on the night sky up on the rooftop terrace in the evening. We participated in a few activities, I did the blendtique workshop - a bit rushed but I enjoyed it. I also participated in the Old World wine tasting. People weren't really tasting but gulping the wine like no tomorrow, some pretty happy folks afterwards. I managed to go to the very nice but crowded at times gym. Well equipped and everyone using it was very considerate. Dining: We had anytime dining, some nights we sat with strangers, others we sat with cruise critic friends. The food and service was hit or miss. The menu was a bit boring IMO. We did QSine with others from Cruise Critic...great service, great food - just too much of it. Our waiter did a great job managing all of us. One night hubby and I went to Tuscan Grill - we enjoyed the food and service. We did the buffet a few nights, just didn't feel like sitting and eating for 2 hours. Very good. Ports: Ok here is a word of caution. We had an active roll call. Two members offered some tours at pretty good prices. I signed us up. There were some odd things - the organizers wanted payment up front on the second sea day. They didn't show up to the cruise critic gathering. Usually the organizers ask for payment on the day of the tour and make an effort to show up the cruise connections party or the sailaway. Everyone else had similar suspicions. I sign up for the roll call tours as they are usually a smaller group. I should have checked when I kept seeing openings offered, but I assumed others had cancelled. Turns out that there were 3 - 4 busses on these tours! None of the busses saw the same things. Some were very upset, I could have let myself get upset (DH was!) but made the best of it. Note to self, check the numbers before you sign up. Grand Cayman: We didn't organize anything as we've been here before. The ship had to tender us to a different dock due to "high waves". But all the taxies and busses were waiting. We ended up near Calico Jacks. 2 loungers and an umbrella cost $15. The van was $7 each. We got a bucket of beers and had a pleasant day at the beach. Panama Canal: Amazing. The ship would not let people on the helipad at first due to the rain, but didn't mind crowds balancing precariously on the stairs! I was watching the helipad situation on the TV, as soon as I saw officers posing for photos, I knew they would open it. Being on deck 6, I went to the boarding area in the Theatre on Deck 5 and was one of the first on! Great day, we had a good lecuturer explaining the sites. I walked all over the ship taking photos, front and back. The roof top terrace was also an uncrowded but great spot to take photos. Manta, Ecuador: One of the roll call tours. The hike in the rain forest was good but may have been physically taxing for some. We saw and heard the monkeys. It was at the Pachoce Nature reserve. Then a quick drive to Montechristi, sadly we did not get out at the site overlooking the town. But did have 45 minutes to explore and shop in town. Lima, Peru: Well if you weren't on a ship tour, things were challenging. Private tours were not permitted in port. They had the choice of meeting you at a shopping mall 30 minutes away or at a taxi stand just outside the port. The guide thought it was best to meet 3 busloads worth of people at the taxi stand. However the port shuttle had two vans holding 8 people! You can imagine the line. In the end, Celebrity provided the bus to ease the line up. The taxi stand wasn't in the nicest of areas. The next day we arranged to meet the tour at the mall. Much better. However on day 2, many of the group members skipped the tour. Too bad, day 2 was much better then day 1. Pisco, Peru: I semi-arranged a flight over Nazca Lines. Due to all the personal information required for the flight, I just had everyone contact the operator themselves. Our favourite part of the cruise! You read about them, but once you see them - they are amazing. We had to retrieve our passports from Guest Services, we got them right away the day before, others had to battle it out. We were in a 12 seat Cessna - good thing I took some Dramamine! On the way back we stopped to take photos of a flock of flamingos. We had the option to get off in Paracas, but we were tired as there was more port stress, however I managed to tell the tour operator about it so they had everything arranged when we got off - they reserved a shuttle for our group of 10, which drove us 5 minutes to the parking lot where the van was waiting. Arrica - another roll call tour. But I really enjoyed it, a stroll up the coast - for some reason our group didn't get to see the caves - others did. But we went into the desert and visited an Olive Farm. San Antonio replaced Valpairiso. This time only one bus. We got to visit a winery, see around the area and have a great lunch at a little roadside restaurant. We all got dropped off at our various hotels before the rest were driven to the airport. We spent a 2 days in Santiago - I'd arranged some tours with Stamp's which went very well. Final Thoughts: The roll call was very active and the Cruise Connections party well attended. I met some great people and all in all I really enjoyed myself. You will encounter glitches when travelling, but if you don't make the best of it, then you will ruin your vacation. Read Less
1 Helpful Vote
Sail Date: November 2017
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good ... Read More
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good views of the proceedings were hard to get because of big masses (which of course was to be expected). Moreover the activities are that slow that it is not as impressive as expected. This experience was intensivied by the fact that we were very tired because of it had been impossible to sleep the night before due to very poor pary planning (see below). Dining with open seating worked wonderful: we never had to wait. The food was OK, but certainly using somewhat cheaper base materials then was the case a few years ago on another Celebrity ship. Much pasta's and only once a good steak (tournedos). Luckely lobster was still served 1 night. Production shows (3x) were great. However on quite a lot of nights there comedians were programmed as theatre entertainment, which are of no use for non native English speaking guests. It would be preferrable if more music or show type entertainment was programmed. The programming of day activities during sea days was not well directed at type of passengers (mainly retired seniors): primarely sports and dancing activities. The few lectures (which were very interesting and well attended) were all scheduled in the early morning, making it impossible to sleep a bit longer. Sometimes even 2 lectures in the same morning while during the afternoon no lectures were scheduled as well. A few classes were given on photo and movie editing. Unfortunately only directed at users of Apple products, which is not interesting for many guests. Afternoon lectures and movies in the theatre were badly missing. It would be nice if the afternoon tea would have been served in the Constellation Lounge, accompanied by e.g. the string duo. Such would have resulted in a much more festive atmosphere and a real attractive activity then serving it in the somewhat bare Ocienview Cafe. E.g. Oceania is organising the tea that way, one of the reasons they are considered as more luxureous. The planning of evening activities other then the theatre shows was pretty awkward, taking into account the demographic constitution of the passengers. There were quite a lot of parties with very loud music and games directed on a younger party crowd. We observed that on several occasions only a small minority of appx. 100 people attended these parties, consisting next to a few younger passengers for a considerable part of staff members and their families. Where the highlight of the cruise was the crossing of the Panama Canal, a Rock & Roll party was scheduled in the Grand Foyer for the night before (untill well after midnight). This in spite of the fact that it was advised to be up on deck by 6 in the morning. By consequence it was absolutely impossible to sleep in the nearby staterooms, effectively ruining the experience of the canal crossing (too tired because of not sleeping). Complaints to the cruise director were rejected in a quite arrogant and rude way. A promise to discusse it the next day was not effectuated. A later complaint to the Hotel dircted resulted yet in an apology and the offer to change stateroom. Staterooms are pretty spacious and well equipped, with a modern feeling to it. Be aware that in the Grand Foyer sometimes very loud music is played untill after midnight, which makes staterooms nearby (specially on deck 6) less attractive. Service by the cabin stewards and in the restaurant was excellent. Although it is fairly common that bar prices on cruise ships are pretty high, we experienced the prices on the Infinity (compared to over 30 cruises made before) the most outrageously high. E.g. (including service fee) $ 6 for a cappucino and $14 for a coctail. We had 2 excursions from the ship (Antiqua + the Ebrera tour from Colon) which were organised well. Read Less
Sail Date: November 2017
This cruise to South America is not the usual popular destination as the area is prone to bad weather and high seas. That was what attracted me to the destination. I selected Celebrity as in the past my culinary experience was very good. ... Read More
This cruise to South America is not the usual popular destination as the area is prone to bad weather and high seas. That was what attracted me to the destination. I selected Celebrity as in the past my culinary experience was very good. This trip however, the prepared paella more resembled saffron rice with seafood thrown in. Food is overall good just not as good as on previous trips. The elite activities published and provided on the first day of the cruise seem to ALL be subsequently different than originally published. Locations and days changed. Delays ensued. The ability to attend wine tastings on time was zero and the welcome party impossible due to rescheduling too many activities on the SAME DAY. When having found the new location of the wine tasting the restaurant staff complained about our late arrival which was in no small part caused by the many schedule changes and delays. I am traveling with one who has a cardiac condition. The most significant COMPLAINT I have is that very few staff seem to know where the emergency cardiac resuscitation (defibrillation) equipment is located and further they are instructed NOT to use them. It took hours to locate the one in the casino and 24 hours to obtain a map of the ship that indicated where these ESSENTIAL and VALUABLE LIFE SAVING EQUIPMENT were located. The staff party line is that you call emergency and they will promptly help you. From what I have seen, that may be the case or IT MAY NOT BE. In the event of a cardiac emergency, I would rather call the emergency number and then retrieve the equipment. I am confident I would wind up as the first responder. The location of the defibrillation equipment on the entire ship should be POSTED IN EACH CABIN on the CABIN DOOR. I don't understand that given the average age and condition of most passengers that this is not remedied IMMEDIATELY. Yes I am more sensitive as I am traveling with one who could well require such equipment. However, I believe my comments should apply to all cruise ships and that staff who are trained to use such devices could save lives. I am still on the infinity for 12 more days, I will provide an update should it be warranted. Read Less
Sail Date: November 2017
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with ... Read More
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with a small setting room in front of the bedroom which made the bedroom to be dark. The steward keep the room somewhat clean but he was always helpful when asked for anything. Two bottles of wine were given to us throughout the cruise which we didn't expect. I also had some a cosmetic procedures with Andrea and she was outstanding. The results were great. When ordering room service 3 separate times they forgot us. The ports were fun and interesting .The food was good everywhere on the ship. The free therapy spa pool was real plus for the ship. Overall the cruise was not bad. We never felt crowed...people were always spread out through out the ship. Read Less
Sail Date: November 2017
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, ... Read More
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, the crew was almost universally friendly, attentive and wanting to make our cruise experience better. The ports were generally excellent with the exception of Colon, which was a dump. In our opinion we should have sailed straight from the Panama Canal to Cartagena, which other than the canal was the highlight of the cruise. We don't take ships' tours but had a few good tours on this cruise, with the exception of Puerto Quetzal, where the tour arranged through Tour Excursioneers to Antigua and a spa was poorly organized and overpriced. Our tour with Marelvy in Cartagena was excellent, as was our tour from Puntarenas. Again the only negative was the ship, which is in very bad shape. Read Less
2 Helpful Votes
Sail Date: November 2017
We chose this cruise because of the inclusion of the Panama Canal transit in the itinerary. For that reason alone it was worth the travel and cost. The ship is looking tired. The policy of making almost everything an extra cost is ... Read More
We chose this cruise because of the inclusion of the Panama Canal transit in the itinerary. For that reason alone it was worth the travel and cost. The ship is looking tired. The policy of making almost everything an extra cost is off-putting. The specialist restaurants seemed to offer little for the additional cost. The internet package is outrageously expensive. We have 'gratuities paid' except that there were not. I think this may convene the British Trade Description Act and will discuss it with our travel agent. 18% add on to every purchase is too high. One highlight of the cruise was having Bill Fall on board. His lectures on the Canal and narrative as we transited it were outstanding. Entertainment was not to my taste with the single exception of the conjuror. DW was more impressed so it is a matter of taste. Celebrity not first choice for next cruise. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.8
Rates 4.0 4.1

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