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Sail Date: July 2018
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process ... Read More
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process wasn’t that awful and after 2hrs. We were on our way onto the ship and ready to explore... The ship overall is slightly dated and it shows. Our cabin was ok but smaller than you would think. Our attendant for our room was decent and we really didn’t have any issues with our cabin. The issues with our vacation started with our missing luggage. Late delivery and the fact that I had to go to guest services to identify our missing baggage?! One of the biggest components of a cruise is your dining. That being said, this was one of our biggest complaints which was met with beurocratic deaf ears! We were never given the opportunity to choose our dining options in advance and this error could not be corrected once aboard ship. Even though all of these issues were brought to the attention of appropriate personnel, nothing could be done?! The general service from ships crew was awful! I’m sorry; not my job; I don’t know are three things you should get used to hearing on this ship... Excursions were also a hot mess. I booked a seaplane and fly fishing excursion only to find out on board that it was catch and release only, that wasn’t mentioned in the brochure that details the excursion. There was also miscommunication regarding another excursion that led us to change the meeting place (3 different locations) and the staff was clueless to help us find our way... had the local operator of the tour not waited on us, we would have missed our excursion. We cancelled another based on these two excursions and that also was met with beurocratic resistance?! Overall, poor service, miscommunication, and bad food makes this trip an absolute waste of time and money. The $6500 cabin for four was definitely not worth it. I’ll NEVER cruise Celebrity again! Read Less
2 Helpful Votes
Sail Date: July 2018
We just completed the seven-day Hubbard Glacier Cruise, which we thoroughly enjoyed. The itinerary was excellent, and we were very fortunate to have great weather. I’d highly recommend it as a quiet respite from hot summer weather ... Read More
We just completed the seven-day Hubbard Glacier Cruise, which we thoroughly enjoyed. The itinerary was excellent, and we were very fortunate to have great weather. I’d highly recommend it as a quiet respite from hot summer weather in the Lower 48. Embarkation and disembarkation in Vancouver were seamless. I’d highly recommend spending some time in Vancouver before or after the cruise, as it is an incredible city. We arrived the night before the cruise departed and stayed in the Pan Pacific Hotel. Note that this hotel is on the cruise pier and offers complimentary bag transfer from your room to the ship. This was extremely convenient. Post-cruise, we stayed at the Hyatt Regency Vancouver, which was fantastic. Upon entering the ship, the first thing we noticed is the smaller scale compared to the Solstice class vessels. Having recently sailed on both the Solstice and the Silhouette, the difference was immediately noticeable. However, we quickly adjusted and came to really enjoy the more manageable size of Infinity. While this ship has been updated, you quickly see signs that show its true age. The corridor lighting and teal doors are dead giveaways. The cabin itself was tidy and felt familiar except for the bathroom. Our shower had mold in the grout, some rust where the wall met the tile, and a moldy shower curtain. Note that our relatives staying in a different room did not have these issues. Nevertheless, I was pretty disappointed in the mold issue, since that is simply a sign of poor upkeep. My past experience with Celebrity has been better in this regard. I should also note that the balcony attached to our aft-facing room (8172) was gigantic. We actually laughed when we saw how large it was, wondering why the ship’s designers didn’t utilize some of that space for a bigger stateroom. Regardless, we thoroughly enjoyed that large, private space and would very much recommend these aft balcony rooms to anyone. Relative to dining, our experience in the main dining room was outstanding in all regards. The Oceanview Cafe, on the other hand, was overcrowded and not well laid-out to manage passenger flow. Finally, we did miss dining at Murano as we do on the Solstice-class ships, since that is our favorite restaurant at sea. Hopefully the next update to Infinity adds it. In summary, this cruise was another great Celebrity experience, crummy bathroom aside. Even though Infinity is aging, she has a lot to offer including a great crew and Alaskan itinerary. Read Less
1 Helpful Vote
Sail Date: June 2018
I would't suggest this trip for young people. Most activities on the ship was boring ..only good part was buffet. By end of the trip i checked my bank account and noticed that they took 260$ US for tips ! it was shocking because I wasn't ... Read More
I would't suggest this trip for young people. Most activities on the ship was boring ..only good part was buffet. By end of the trip i checked my bank account and noticed that they took 260$ US for tips ! it was shocking because I wasn't aware of this charge and gave tips separately for service. Also AC in my cabin didn't work during 24 hr and they were fixing it whole day but they could't so we could't sleep whole night asked again tech guy to fix it and finally he manged to do it by 2 am ! What a high tips for such a poor service ?! They constantly trying to sell you something like jewelries, trips , restaurant dinners and so on .. I felt like I was money scammed that's all I can say. Definitely won't recommend this cruise to my family and friends. ! Read Less
Sail Date: June 2018
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on ... Read More
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on board the first contact witrh a cruise member of staff was about drinks packages which was rather annoying as all we wanted to do was setlle in and look around the ship. The cruise itself was great, even better as the weather was excellent. We thought Icy Straight Point was a bit of a waste of time but enjoyed the huskeys sleigh ride in Juneau. Hubbard Glacier was excellent the ship being able to get up very close to the glacier and was proably the highlight of the trip. As for the cruise Ship Celebrity Infinity compared to UK based cruise chips (e.g. P&O) we thought it was expensive and at every corner Celebrity seemed to want to take money from passengers. Food in the buffet was average but always crowded and difficult to find seats. The Restaurant for dinner was excellent with helpful staff although 3 times our group of 4 had to send the main course back. Ou cabin (6000) was right at the front (just a window) and it did get a bit choppy sometimes in the night. Entertainment in the theatre was good what we saw and some of the lectures were very good. One of the excursions we booked didn't run and was cancelled at short notice. The orgainsation/advice to passengers shore side was poor. We would consider Celebrity again but are put off by the high gratitude cost and high general costs not helped by being in dollars so wanted to compare with UK £ all the time. Read Less
Sail Date: June 2018
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects ... Read More
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects of the holiday. Sadly we didn't see any whales close up, but that in no way detracted from the pleasure and enjoyment of the cruise. We will be looking through the cruise catalogues very much in the future due to the fact that in over 100 holidays, this one surpassed them all. The staff were all outstanding, helpful, polite and made cruising a delight. The food, as was to be expected, simply outstanding, with so much variety to choose from, I do not know how it could have been any better. So "thank you" Infinity for helping to create many memories which will last for a lifetime. Read Less
1 Helpful Vote
Sail Date: June 2018
We added this cruise to our Canada vacation. Travelled as a group of six from the UK. Embarking was poor, bad organisation by staff,then the pain of imigration meant this process took a long time. That was our only criticism. The ... Read More
We added this cruise to our Canada vacation. Travelled as a group of six from the UK. Embarking was poor, bad organisation by staff,then the pain of imigration meant this process took a long time. That was our only criticism. The ship is oldish but the interior was in good condition, our cabin on deck seven an outside cabin was fine and well looked after by our steward Douglas who managed the area with humour as well. Celebrity always provide the best food on the seas, and they did not disapoint, great selections at breakfast, lunch and dinner in the MDR. The buffet upstairs was the usual scrum, tables being hogged by groups just wanting a chat. Not fair but also not managed by staff who should move them on. Our waiter Ben was pribably the best yead tabke waiter we have ever had, always served with a smile, offerred recomendations, extras and he and Sity looked after us so well. Ben even looked out for us at breakfast and lunch. A real star. Shubert our wine sommelier was also superb, always at the table when you needed him and ensured that the wines we wanted under our package were available. Entertainment was excellent, the theartre group were superb and we attended all of there shows, just one mail with a dodgy voice. Motown group on day one and a Frankie Valley group were also excellent, no complaints on entertainment. The highlight was the SILENT DISCOS, wow, headphones to select music, well attended on both evenings, just take your sets of to hear people singing out loud to three different music offerings, what a treat and we hope Celebrity have these events on all ships. The entertainment manager worked tirelesly to keep everyone happy. Ports of call, well this was Alaska. First stop was Icy Strait Point,they have made every effort to provide a nice port area, nice walking area to a few shops and museum, nice bar. Four of our group tried the worlds highest and fastest Zip wire rider. We were well looked after, felt safe and wow the ride was exhillerating. People of all ages participated. Ourvother two went whale watching and had whales dancing and jumping around the boat. Great trips and recomended. Juneau, well we decided to get a taxi to the glacier and falls, we found a lady at the port entrance who arranged it for us, Tracey the cab driver did not speak, never smiled but took us there and returned at the exact time we agreed, a short walk to the falls and glacier,very impressive. In town the shops were open and were ok. Ketchican, well who doesnt like a lumberjack show, but pricey and cheesey but we had a laugh. Then to the local fun bar. Hubbard Glacier day, well thats one to remember, captain got us so close. The air was so fresh and the views we will never forget. Disembarkation was much easier. A superb cruise and Celebrity rule the waves for us Read Less
Sail Date: June 2018
Travelled out of Vancouver. The embarkation went smooth but within 2 minutes of getting on the ship, we had a customer service representative hovering over us trying to sell us beverage packages. He misrepresented the Classic package ... Read More
Travelled out of Vancouver. The embarkation went smooth but within 2 minutes of getting on the ship, we had a customer service representative hovering over us trying to sell us beverage packages. He misrepresented the Classic package as the Standard package and pressured us to upgrade. We had a group of 4. I told him we would like some time to think about it and he stood right next to our table and kept chiming in as we were discussing. We weren't able to go to our room at that time because the safety orientation was about to start so we ended up sitting in silence until he finally left us alone. It certainly felt like they were getting commission for beverage package sales. Once the safety orientation was over we went to our room. The cabins were nice but a bit small compared to other ships, but our stateroom attendant was wonderful. So pleasant and accommodating. We ended up upgrading our beverage package but honestly the classic package would have been just fine. The service at the bars were good but they tailored to the gold card members. You would be standing in line and should have been the next one up to order and they would skip over you. Maybe that's a perk of that level of card but they would be better off having a gold card only bar if that's the case. One day we were waiting at the bar for probably over 5 minutes while one bartender was chatting away with some customers at the other end of the counter and he had actually walked away from the bar before he took our order. Don't know where he went but we ended up leaving before he ever came back. It seemed like none of the oceanview café workers enjoyed being there. They all walked around grumpy and had no desire to have interaction with the guests. One server rolled her eyes at me when I asked for a coffee and baileys. The dining room, Trellis, was amazing though. The portions were perfect and the food was excellent! Best French Onion Soup I've ever had! Service was great in the dining room. Customer Service / Guest Relations / Shore Excursions desk was very unpleasant. They randomly charged my credit card mid way through the cruise which closed my account (therefore I couldn't use my card for this "amazing" beverage package this guy sold us). It took me 3 hours at guest relations to get this sorted out. I went through 4 representatives and missed that evening's dinner and show and not one of them apologized for the inconvenience or did anything to make up for it. I told them I wanted the charges off my card and their response was "well aren't you going to pay for everything via credit card at the end of the cruise? What does it matter if it went through early?" (Fact is, I had already done the exchange rate into cash prior and to use that to settle my account at the end of the trip). It was a nightmare. None of them took accountability for their error and couldn't why I was upset. The shore excursions were nice but none of the tickets matched up to the signs on the pier so it was a little chaotic finding the right shore excursion. Finally, there were some good parts of the cruise! The Cruise Director Luigi was awesome. He kept everyone busy all day and was very personable! The silent disco was a lot of fun! Should have that on every cruise...it was a big hit! Uptown performed at the theatre on the first night and they were great! Got the whole crowd moving. Loved their show! Overall, the views and the trip to Alaska was good but I would recommend trying a different cruise line. Every line will have entertainment and good dining. It's the service (or lack thereof) that sets them apart. Cheers. Read Less
1 Helpful Vote
Sail Date: June 2018
Getting on and off at beginning of our cruise was a dream...Got on board by 11am and sunbathing in rare Vancouver heat on deck (?) by 11.30am. So - life drill was a pain, it was very hot in our area and standing only, but I suppose it ... Read More
Getting on and off at beginning of our cruise was a dream...Got on board by 11am and sunbathing in rare Vancouver heat on deck (?) by 11.30am. So - life drill was a pain, it was very hot in our area and standing only, but I suppose it replicated real life possibility. Cabin 9070 in midships suffered from overhang and some obstruction from our balcony but it wasn't the end of the world. Our Cabin lad organised a kettle and tea and coffee for us, we didn't even have two ask. We were in Aqua class so had caanpies on sea days, free bottle of wine, tote bag etc, nice little extras. Had to ask for robes, they'd run out, and info to set up safe. Cabin spotless, though the balcony door was very difficult to open, something they sorted on day five of seven, and the towels had seen much better days. Needed binning. Good tv system, we had fresh fruit, toiletries and settee. Excellent. As Aqua guest we had our breakfast and dinner in the superb Blu restaurant, Wow this really made a difference. Limited numbers, fine different menu daily and service which was top class. The staff really were magnificent and so friendly. makes me wonder howI can ever go back to the crazy world of mass dining room eating. We just turned up and in we went, often to a fabulous window view. The ship was a little rough round the edges in places but nothing to affect our cruise.The lunchtimes in the cafe could get a bit manic, but then it is the same on all ships. We enjoyed the reception the captain put on for British guests, lovely touch. The weather was amazing throughout specially when we reached the Hubbard glacier. So the downsides - the constant flow on day one of people trying to sell you outrageously high priced drinks packages, one after the other, til i got sick of it. Moreso their shock when you refused. You would need to be an alcohol to get your money's worth - and remember you are off the ship three days so not drinking. We hate the US style 18 pc gratuity attached to every beer or glass of wine, soft drink they sell. Waiter pours two £10 drinks at once and you have to pay them £3,60 for just pulling them at the bar. Really. Price of being on US ship I suppose. Entertainment was hit and miss, we liked the bought in shows but felt Celebrity's own dance troop (sorry) was very ordinary. Nothing lavish, same old, same old stuff - they need an upgrade and some new costumes to match. December 63 were brilliant by the way. We organised our own excursions, which as the locals were keen to tell us, were vastly less expensive than this on the ship. Pools were fine, we got use of the Persian Garden as Aqua guests but search as we could we were unable to find the enclosed hot beds which offered views across the sea... there weren't any though they were advertised. Apparently only on bigger ships. Anyway, we really enjoyed our cruise. We really did. Read Less
Sail Date: June 2018
This was a family cruise for my mother's birthday. She chose Celebrity because of the age range of the clientele. Of course, when you want to leave from Vancouver, that limits your choices even more. Background, my husband and I have ... Read More
This was a family cruise for my mother's birthday. She chose Celebrity because of the age range of the clientele. Of course, when you want to leave from Vancouver, that limits your choices even more. Background, my husband and I have sailed on both the Summit and the Constellation (sisters to the Infinity) and we love the layout and size of this ship. Most especially the Oceanview Bar at the aft Deck 10. We often find ourselves here for sail away. We had standard veranda cabin, 6033, and this is one of those cabins with an extra deep balcony. If you want to have a little extra room,cabins on the port side from 6035 forward and on the starboard side opposite are the same. Very nice to be able to host more than 2 people. The itinerary was fantastic and I won't say anymore than that. Alaska doesn't disappoint. The ship looked very much in need of a good refurbishment. All public areas are fabric, carpet, chairs, etc. that looked well past their glory years. The spaces however, were kept very clean and tidy. The pool area was very clean, however the weather did not really provide for a lot of sun bathers, there still wasn't food plates and glasses left around from those who did decide to get some Vitamin D. Our cabin steward, did a great job with what he was given, but the bathrooms especially showers need to have a serious re-grouting of the tile possibly even replacement. I read that it had a "grand makeover in 2015" but I'm pretty sure that was only in the public spaces. Having said all that, the bed was comfortable and the room was spacious. Still could use a bit more storage, but its a 7-day cruise. And Alaska is a bit more casual than any of the other cruises we have taken. The crew in general was good. The entertainment, I felt was consistently good and almost every night I enjoyed the show. Only one comedian, wasn't my taste but he sure made sure the group from Kalamazoo was entertained. My husband mentioned this to me before I even noticed, but then I started to notice it more and more. The staff in general just seemed to be less inclined to go one step beyond for you. Even if that meant a smile. Our favorite Cafe el Bacio probably had the least friendly baristas on any of the 4 Celebrity cruises we've been on in the past 3 years. The bar staff wasn't quick to get to you at the Oceanview Cafe, we often waited so long that we had already finished eating and it wasn't worth waiting around. Little things that seemed to make our cruise experience better. The food in the Trellis Restaurant did not disappoint. I have never had a bad food experience on a Celebrity ship. I was disappointed to find out q'sine was no longer, as we have always loved that experience. We did not do any of the specialty restaurants this time around. All in all, we will probably try another Celebrity cruise (we seem to be loyalists) but we would definitely be open to going back to another line just for more reference. This was my 15th cruise (not all Celebrity) and my husband's 4th (as mentioned, all Celebrity). Read Less
1 Helpful Vote
Sail Date: June 2018
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your ... Read More
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your research and make an informative decision on your preferences. The reason we did book were due to the positive comments, price, destination & Vancouver Port leaving & return 35 minutes from home. The Cabin: We booked a concierge cabin ( some of the extra perks we appreciated, others we couldn't care less about). That being said we were so glad we did. Embarkation was a breeze due to the special concierge line. The main line had about 1000 people in it, even though we arrived early in the day we thought it would take forever, but then we were escorted to our line with our concierge waiting. He presented us with a concierge only invite to dine for lunch in the MDR. This was great as apparently the Oceanview Cafe is a nightmare on embarkation day. Concierge also receive a larger balcony cabin, some of the other small perks we didn't receive and like I mentioned we couldn't of cared less so didn't bother complaining. The room in general was a decent size (8055), was in a good location and no obstructed views. It did need updating, the red sofa was faded, not so pretty curtains, and the bathroom smelt a little musty, but overall it was exceptionally clean. I didn't mind any of this as I reviewed pics ahead of time and knew what to expect. Overall we loved our room. The Concierge Lunch I had the salmon, my husband had the whole wheat pasta dish. We both did not enjoy this lunch. The salmon had a stronger than normal fishy smell and was overcooked, the pasta was bland. Oh No! Is this a sign of things to come? Sail Away: Great music from the moment we stepped on board and continued throughout our trip. Cabins are sometimes not ready when you step on board, but it didn't take long and an announcement is made that you can now go to your cabin. You are bombarded by courteous staff to book specialty restaurants. Not once did I feel pressured to book, and I did prebook a couple anyways. Sometimes on embarkation days the restaurants have a reduced cost. We went outside to a bar for a drink one floor above the pool deck. My drink was served in an acrylic glass that had cracks all along the rim. When I asked for a better glass I was told they are all broken like that and they began to show me several glasses that were splintered and cracked. REALLY?? I have to say that that was the only bartender that was rude and for some reason that bar was closed for the remainder of the trip. Once again I was worried that this was a sign of things to come. Specialty Restaurants: Tuscan Grille- Superb from the moment we walked in (embarkation day-reduced cost). Beautiful entrance. Thing are starting to go better and never stopped. We tried the Lobster rigatoni half size, rib eye steak, mashed potatoes & creamed spinach. Appys & dessert also delish. Second time we ate here we had the Calimari & tried half portions of the lasagne, spaghetti & meatballs, also the Branzino and Veal Marsala. Didn't care for the spaghetti or the veal masala, but otherwise another terrific evening with exceptional service. Quisine M. Petite- NEW RESTAURANT and one I'd been wanting to try that I seen featured on the new Edge ship. Quisine has been transformed into Monsiere Petite 3D dining. An experience that can't be missed...check it out on You Tube! You can not arrive late for your reservation as the start time show is for the entire restaurant. So worth the $55/person, but once again there was a special on board and we paid $30/person. Sushi on Five- My husband doesn't care for sushi, but agreed to go one evening. The prawn tempura roll he loved, and the crab roll. It was amazingly delicious. Prices are listed on the menu our bill was $34. Main Dining Room: Beautiful area. To me it had old world charm and we enjoyed all other meals we ate here, except for a few dishes like the breakfast frittata it was disgusting, but never a worry you just order something else. The Mushroom soup and French Onion was divine. Lamb Chops too. All top quality. Oceanview Cafe- Buffet style...everything we ate here was delicious. The buffet seems endless. The curries were my favorite some of the best I've ever eaten. My husband said the same about the fish & chips. It is hard to find a seat especially on sea days but you can take your meal out by the pool. Just get a lounger first and don't juggle trying to carry your drink, meal, cutlery as there are wait staff roaming inside and out ready to take your drink order. At breakfast there's a section for an American style breakfast, but if you want toast you have to go to another line. Get your toast first and find the ketchup if you can, so the rest of your breakfast doesn't go cold. Celebrity this is one thing that definitely needs reorganizing. Entertainment - Just awesome, from the music talent, shows & comedians. We loved,loved,loved it. I thought the theatre too was quite beautiful with its old world charm even though sure it could use updating but it didn't faze us one bit. We also enjoyed ourselves immensely after the shows at the Constellation Lounge. By the way this is a great spot to view coming into port and/or other sites if you don't want to be outside. Another favorite spot was the Martini Bar - excellent Martinis Overall Experience- Alaska Cruise, it was one of our Best Trips Ever! We will definately sail with Celebrity again even on the Infinity, she may be older, but has lots of charm and a coziness about her. Our last cruise 14 years ago was with another cruise line, it was so awful that it put us off of cruising all these years. Celebrity you made us fall in love with cruising again. Thank you for such a wonderful trip. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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