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Sail Date: April 2019
We have sailed many times with Celebrity on the Solstice class and always have a great experience. Unfortunately, Infinity did not live up to the usual level of service on our short weekend sail to the Bahamas. It is really a loss for the ... Read More
We have sailed many times with Celebrity on the Solstice class and always have a great experience. Unfortunately, Infinity did not live up to the usual level of service on our short weekend sail to the Bahamas. It is really a loss for the guests and for Celebrity. As past guests, we were excited to see this short itinerary of two nights out of Ft. Lauderdale. We hoped it could be something we could do often. We also met a number of guests who were trying out Celebrity for the first time hoping to find a new line they could call their own. The crew on Infinity let all of us down. As past guests, we won't be back on Infinity or for a short cruise. We were embarrassed for Celebrity for all the first time guests. One couple said they were headed back to Carnival for better service! The ship is older and smaller than the bigger sister ships like Reflection, Solstice, Silhouette, and Equinox - we have happily been on all of them. The size and age does not excuse some of poor cleanliness in areas like the coffee shop. It also certainly does not excuse the inattentive service of the dining room staff, the store staff, bartenders and other crew. There was no effort to talk to guests beyond the absolute minimum to get in an order or a sale. The crew was not engaged with guests even to the point of gathering among themselves to chat and block areas in the buffet. We went up to the silent disco and again, crew were chatting with each other and no one was talking to guests. We never saw the Captain or any of the Officers interacting with guests. The two days felt like time out at sea so the port charges could be avoided in between two longer cruises. It felt like the fact that guests were on board was an annoyance to the crew. The crew was busy recovering from the prior cruise and getting ready for the next sailing. It felt like we were bothering them to ask for a drink or even try to get a price on merchandise in the stores. We did enjoy the entertainment in the theater - both the comedian and the singers and dancers were great. The pool side entertainers were also very good and we enjoyed the string duo in the afternoons. The food was OK and about as good as other Celebrity ships, we just were exasperated with the slow service in the main dining room. We were also aggravated that the Classic drink package was not offered. You could only buy the Premium packages. The reason given was it was only a two night cruise so they couldn't offer the lower priced packages. Makes absolutely no sense. We did not feel that this was a good value for us and I am sure Celebrity lost out on sales that would have otherwise occurred had the full slate of drink packages been offered. We were also frequently solicited for the premium dining and spa, just about as bad as the street sales people in port. We also tried the Concierge stateroom for the first time. Thankfully, it was a very low amount to have this because it is totally not worth any extra. We were offered free champagne twice but never received it. Would never pay for it again. We will be back on the S-Class ships but will be avoiding the M-Class ships in the future, especially Infinity. Read Less
1 Helpful Vote
Sail Date: April 2019
Picked this cruise because I could only leave for 2 nights and i was within driving distance of the boat. Wasnt interested in Nausau, therefore the boat was what i wanted to check out. I knew it was going to be worn and i knew it was sold ... Read More
Picked this cruise because I could only leave for 2 nights and i was within driving distance of the boat. Wasnt interested in Nausau, therefore the boat was what i wanted to check out. I knew it was going to be worn and i knew it was sold out. It ended up being a drunken booze fest with no one interested in looking decent. Didnt know before this how many people you could fit into a hot tub with cocktail in hand. Makes you wonder when you watch for awhile, when someone gets out to use the bathroom. Didnt seem like it. Very low end. Comedian was pretty good and not raunchy. Show with crew was ok. Food was better than those who went on Carnival, but nothing special. Crew was pleasant but tired Sailing was smooth The wear on the ship wasnt as bad as expected but does need a refresher. Hate to judge Celebrity by this cruise but I think I am more of a Silverseas gal Read Less
3 Helpful Votes
Sail Date: April 2019
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but ... Read More
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but could not be more disappointed. We took an Aqua Class Stateroom with balcony which was small and cramped especially the bathroom, whenever you took a shower the whole bath floor got wet! The ship was allegedly updated not long ago, don't know what they updated but they probably need to go back to the drawing board. The a/c barely kept our room comfortable, the TV didn't work most of the time, the water coming out of our of the faucet and shower was dark rust colored at times! We tried to get a glass of wine at one of the bars, the bartender moved toward us, told my wife to have a nice day and then left! What great service! With a Classic drink package and trip insurance this was a $1,200.00 two night cruise. Not cheap at all for a small cramped room, lousy service and rust colored water. We could have gone on a three night with another Cruise line for nearly 1/2 that price! Again we went with Celebrity for their reputation. We also were constantly being solicited to try one of the private, pay for what you eat on board restaurants. We didn't come on the cruise to be constantly solicited, we came to relax. The only saving grace on this cruise was having the Aqua Class private dining room. We did have a great ocean view, the food was great and our waiter Hendar was fantastic! If not for the private restaurant and great staff this would have been a total loss. For me the bottom line is save your money, go on a different cruise line or just stay home. You will be much happier, we wish we never went. Celebrity has lost our business. We will be on a competitor from now on. Read Less
2 Helpful Votes
Sail Date: April 2019
I choose this sailing just for a quick getaway with my hubby. This was my second time on this ship and the first for my husband. We were very surprised with the new terminal in Ft. Lauderdale very very nice and modern. The lunch options ... Read More
I choose this sailing just for a quick getaway with my hubby. This was my second time on this ship and the first for my husband. We were very surprised with the new terminal in Ft. Lauderdale very very nice and modern. The lunch options were good you have your pizza station, grill station in the back for meats, pasta station, other options and then salad. We decided not to go to the main dining room for dinner since it was such a short cruise and we just wanted to relax and not have to worry about getting all dressed up by a certain time and be rushed. The dinner wasn't the best in the buffet. The options were very limited and on some things I was a little disappointed but not a big deal. I guess I was okay with salads chicken and pizza. Of course in the main dining you have better options. The cakes on display were absolutely beautiful in the buffet. Unfortunately those were on display only. They do have a no sugar added section for deserts and you have several options which were not bad. I was very disappointed with the coffee shop because the deserts were always complimentary regardless if you need to purchase a drink or not. I was on this ship in November and it was free and now it's not. The breakfast at the Trellis was really good. The breakfast in the buffet was the usual stuff and as always the omelet station was super packed. We were very pleased with our inside cabin. Normally it would a real tiny cabin where we would easily run out of space but this cabin was really big and we got a corner cabin so it was even bigger. We loved it. Housekeeping was great they always do a great job, however my pillows did have boot marks on them and I couldn't find the attendant so we had to wait for the next day to get that changed. Also there was a very horrible smell throughout the lower decks of the ship which is always tough to breath that in. We loved our time in the solarium it's just so relaxing in there and that pool was so great. Loved that not too many people went in at night. The comedian was great we got to see him twice and he was great, original and kept it real the whole time. Love the fact that the casino is smoke free verses other cruise lines. This ship is not for bigger kids or teens. The camp on board is really for babies. The only thing that teens and bigger kids can do is play basketball and go in the pool. The camp that they do have for the older kids is extremely tiny so the kids actually don't even want to bother going there. The arcade is a joke. There's about 4 games that are from the 70's. This ship does not cater to kids it definitely caters to a much older crowd. All in all it was a great experience. I look forward to going back on with Celebrity on the OTHER ships and won't go back on the Infinity unless it gets revamped like the Summit is. Read Less
1 Helpful Vote
Sail Date: March 2019
I read reviews and the ones I read before sailing were pretty critical of the ship and food, so here is my opinion on the ship I recently sailed on. Yes, the ship’s interior stateroom I had, 6011, could have used new bedding, curtains ... Read More
I read reviews and the ones I read before sailing were pretty critical of the ship and food, so here is my opinion on the ship I recently sailed on. Yes, the ship’s interior stateroom I had, 6011, could have used new bedding, curtains and furniture, but I found it to be very clean, with very fresh sheets. The lighting in the rooms could also be updated and I did not find a plug in the bathroom. I found the food to be very good, for what they serve. Their wait staff is professional and very courteous and work very hard. If I had to make one comment in general: the workers and staff are highly trained and very diligent performing their jobs. They all spoke and were courteous. Management was in evidence in every nook and cranny. Managers were conversing with the servers and overseeing their areas constantly. If you had needed something a mangager was never far away. I said “no frills” because it’s mainly, eat, sleep, and sail. Not a lot going on onboard the ship, but it was pleasant because Celebrity is making sure the basics are being covered in service and food. I would go on Celebrity again, maybe on a different route. After all Key West and Nassau are a little tired out themselves after thousands of cruisers are dumped on their shores daily. Read Less
2 Helpful Votes
Sail Date: March 2019
We took the 4 day cruise from Fort Lauderdale to key West/Nassau. The people were very nice, the food was good and plentiful and the ship was clean. We were looking to chill out for a few days, so we didn't take any shore ... Read More
We took the 4 day cruise from Fort Lauderdale to key West/Nassau. The people were very nice, the food was good and plentiful and the ship was clean. We were looking to chill out for a few days, so we didn't take any shore excursions or see any shows on the ship - we didn't even eat at any of the specialty restaurants. We had a balcony room on Deck 6 and it was nice. Our room steward,Irwin, was the best, very accommodating. The room was large enough for us and the balcony waas nice sized. There are plenty of bars to choose from - 4 at the pool area alone. The service was good and fast. We didn't buy the drink package, so our beer and mixed drinks were 7-$10 each. We don't drink enough to make the drink package worth while. The only thing worth mentioning is that the ship needs an update. It looks like it came out of the 80's - but it didn't affect anything - the service and accommodations were good. Read Less
Sail Date: March 2019
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are ... Read More
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are seniors. Secondly,there were only 2 gameshows.I have never been on a cruise with so few. Thirdly,while I have rated most everything as very good to excellent,the two above items were of sufficient annoyance that I would not sail on Infinity again. Fourthly, my 10 year old granddaughter was unable to use the kids pool due to the fact it was always occupied by adults ,who always had a drink in their hands. Overall,I though that the two performances put on by the ships company were the best I have seen on any cruise.Also the food served in the Oceanview buffet area was was varied and always good and there were always plenty of seats to be found. Read Less
Sail Date: March 2019
The food in the main dining room was outstanding! Our cabin was a family suite. With a large veranda and was very clean and comfortable. However the ship lacked entertainment. Not much to keep you interested during the day if you were ... Read More
The food in the main dining room was outstanding! Our cabin was a family suite. With a large veranda and was very clean and comfortable. However the ship lacked entertainment. Not much to keep you interested during the day if you were not a drinker. Solarium and pool area were extremely crowded and not enough chairs. The buffet was decent but it was laid out in not such a good way that by the time time you got back to your table the food was cold. We took an excursion to Chichen Itza to see the Mayan Ruins. They were awesome to see and our guide was very knowledgeable but walked so fast to to get to the bus and then to gate at The ruins that we lost him twice. Because it was such a long ride we were not able to explore the ruins or the all the wares that were being sold. So if you go you will be amazed at what these people built, you just will not be able to see them all Read Less
Sail Date: March 2019
Everything was great except for the rain on a sea day. Well almost everything. It is a matter of opinion. Wish we didn’t attend the game show that had 3 couples competing and revealing their secrets, etc. One couple were just ... Read More
Everything was great except for the rain on a sea day. Well almost everything. It is a matter of opinion. Wish we didn’t attend the game show that had 3 couples competing and revealing their secrets, etc. One couple were just very pushy and obnoxious. It consisted of two females and you could see them discussing their responses before their turn. They also seemed to push the life style they had. Glad the longest married couple won. There were a large group from a Canadian Comany that chartered a portion for their top performers, about 550. This resulted in all the announcements also in French. Other than that they helped make ship rather empty. It was as if 550 guests weren’t aboard. Ship still looks great for being around 19 years in service. We would book again but the prices for us are getting beyond our VW budget and Bentley style of cruising We went thru customs in Key West as it was our last port other than Ft Lauderdale. It went very fast. In Fort Lauderdale we were off ship and in our car by 8:00. It was just a get your luggage and walk thru the custom booths. Don’t worry about booking if the time and price is right. The ending is sad because we had to leave. Read Less
Sail Date: March 2019
I TOOK A GROUP OF 17 PEOPLE AND OVERALL WAS A LOT OF FUN . IT COULD HAVE BEEN A DISASTER IF WE LET OUR FIRST ENCOUNTER WITH THE MANAGEMENT AT THE TRELLIS ON DECK 5 DICTATE THE TRIP. BUT OVERALL THANKS TO THE TUSCAN GRILL TEAM WITH ALEX ... Read More
I TOOK A GROUP OF 17 PEOPLE AND OVERALL WAS A LOT OF FUN . IT COULD HAVE BEEN A DISASTER IF WE LET OUR FIRST ENCOUNTER WITH THE MANAGEMENT AT THE TRELLIS ON DECK 5 DICTATE THE TRIP. BUT OVERALL THANKS TO THE TUSCAN GRILL TEAM WITH ALEX AT THE LEAD WE SPENT 3 WONDERFUL EVENINGS THERE. SHORE EXCURSIONS WERE DONE WELL AND WE HAD A FAB SAIL AWAY PARTY SO KUDOS TO THAT STAFF PORTS OF CALL WERE GOOD, DID SALSA SALSA MARGARITA WITH SOME OF OUR GROUP AND IT WAS TRULY TERRIFFIC. LAUGHED AND TRIED TO LEARN HOW TO DANCE. SPENT A WONDERFUL DAY IN KEY WEST, TOOK THE TROLLY AROUND AND IT WAS SUCH A BEAUTIFUL DAY WE WALKED UP AND DOWN DUVAL STREET. WATCHED THE PEOPLE GO BY FROM MARGARITAVILLE... WITH A MARGARITA OF OF COURSE FUN TIME HAD BY ALL. IT WAS A SHORT BUT FUN TIME Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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