Took our Kids and Grandkids on the Celebrity Infinity for a one week cruise to Alaska. Entire cruise was great with wonderful service not only by our Cabin Steward, but also in the Restaurant where the Waiter & Bus Boy were very attentive without being on top of you. They did an outstanding job in recommending the best dishes to have each night. Also had dinner in the new specialty restaurant "Qusine" "La Petite Chef". Something you ought to try at least once. Only negative is that dinner is served at 6:00 & 8:30 and everyone needs to be on time for the show to begin. There was one table that arrived around ten minutes late which delayed everyone starting their meal. Make sure to have your camera ready to record the event. The entertainment on-board was excellent with a special mention of Jesse Hamilton Jr. who did both an evening and matinee show. The Production Shows with the Singers and Dancers was most entertaining. Read Less

We normally cruise on smaller ships, this was our second cruise on a Celebrity ship, and the first time for the friends that accompanied us. We had a smooth embarkation. However, it took a long time for our bags to reach our room – late afternoon even though we arrived at 11:00am. We chose Aqua Class for this 7 day Alaska cruise while our friends went Concierge. The cabins were identical, with the main difference being access to the Blu restaurant, which we used daily, and the Spa which we did not use. Not sure it’s worth the difference in price. The ship was full and the main dining room and cafeteria were always a zoo. The food throughout the trip, whether in the speciality restaurants or the other dining areas was excellent. We only chose one shore excursion – a trip to the Mendenhall Glacier and Salmon feast. The trip to the glacier was somewhat disappointing as we could not get very close and time was extremely limited. The Salmon Feast was quite good and the food was plentiful. We would choose whale watching the next time. The highlight of the cruise was the view of the Hubbard Glacier. The weather was perfect and the Captain brought the ship within half a mile of this majestic glacier. He then rotated the ship 360 degrees several time to ensure everyone got a great view. The ship had a guest speaker/naturalist on board who gave several presentations throughout the cruise, Milos Radakovich. I’m not one to attend these types of presentations but Milos was so informative and funny we did not miss one. We also attended all three of the evening shows featuring the Celebrity singers and dancers and they were excellent The Celebrity Infinity is showing signs of age and in need of refurbishing. While everything was clean, fabric in the public areas was worn and there are signs of rust on the outside of the ship. Should we chose to cruise with Celebrity again it will be because of the crew. Everyone from Ahmat our cabin Stewart to Conrad our Bartender at Cellar Masters and the many servers who went out of their way to ensure we had a memorable cruise. Read Less

As this was our very first cruise, we didn't have anything to compare against, however our expectations for what was our Honeymoon were higher than what we experienced on our cruise with Celebrity Cruises. Whilst the list of amenities available is indeed impressive and the service provided was generally very good/excellent, I feel Celebrity Cruises can refine some of the services they provide to be more inclusive as there was definitely a feeling that many of these were tailored towards passengers willing to put their hand in their pocket further on the cruise (Add Ons). My first issue was the pushy sales oriented nature of the cruise, we had barely stepped onto the ship when we were accosted about drinks packages, a waiter handed us a glass of champagne as we boarded then moved to take it from me while asking if we had purchased a drinks package, a simple check of our card would reveal we had already purchased a mid-range 'classic' drinks package which was our choice, but this was obviously not enough as we were pressured to upgrade to the premium package several times in the opening couple of days. This appeared to be a sales driven tactic, in order that certain crew members might pocket commission? A cynical view perhaps but thats how it appeared to us. The way this was approached left a bad taste in the mouth. Also, some of the Level 10 bars glasses were worn and dirty and some staff were inconsistent about what was and what was not included in certain drink packages. The most absurd thing I heard was that the 'classic' package did not include cans of coca cola but instead the customer should receive a glass of coca cola poured from a bottle. This was more often than not flat, as a result. Also certain cocktails were provided which were missing specific ingredients, a French Caribbean arrived with no Malibu! Poor show! My second issue was the frankly scandalous internet prices offered onboard. When you pay a small fortune for a ticket for the cruise, the last thing you expect is to get absolutely no internet / wifi provided free of charge or even for what might be viewed as a bargain. I can understand the need to cap access to a certain extent, however a basic free or low cost internet package should be provided in this day and age when social media is available to share this experience with family and friends. If guests want to stream movies or use large amounts of data for personal or business purposes then a charge would seem appropriate but for basic internet use, checking emails, social media and web pages this would use comparatively little data. The hourly / daily and weekly rates were excessive in the extreme and anyone willing to pay the fees must have pockets deeper than the oceans we were sailing on. Along the same lines was the excessive prices for spa treatments. In the UK and probably United States / Canadian high street the same treatments can be purchased for a 1/3 of the cost they were on the ship and this will only put people off. It would be a far more attractive amenity if the prices were more realistic and in line with the prices on land with maybe a few pounds mark up and catered for everyone and not just the elite. It was simply a rip-off. Other (probably well intentioned) amenities like the photography, filming, art auctions, casino etc. had a cash cow feel to them. The Cabin The cabin was small and a little bit of a letdown but it was adequate for the amount of time we spent in it. It had dirty exterior windows (porthole) making it difficult to see out of it, I understand the difficulty in keeping these clean due to the sea spray etc but it would have made a better impression on leaving port to a clean window to look out of. The ship is in need of some soft refurb in key areas particularly the cabins, as cabinets and furniture was dated and had worn finishes. The Entertainment There was a huge list of events and functions which had something for everyone so I give credit to Luigi and Lauren and the gang for this. The Shows we saw were excellent, professional and the two comedians superb. The Naturalist, Milos was a scream, a very funny man who made the subjects he lectured on even more interesting than they might have first appeared. We saw him at every opportunity. Give that man a fresh contract I say! The Excursions Excursions were very good if overpriced (tourist fees which is kind of par these days), the only real gripe I have here was that the advert of seeing specific wildlife in many places should be based on the season travelling as some wildlife like Beavers, Moose, Orca etc was not seen as advertised and in some cases walks to see such wildlife turned into plant and tree discussions to fill the void. The Staff The staff were on the whole very friendly and courteous, our room attendant was excellent and always left the place immaculate every day. Room service was prompt and friendly. Unfortunately there was noticeable evidence of staff intimidation where junior staff were told off / scolded in front of guests by senior staff. This should not happen in the company of guests. Our experience was that the more senior the staff member the less likelihood you would get any acknowledgment as we walked throughout the ship with officers in particular grumpy and disinterested. The Food The food we received at the Trellis Restaurant was very good, we only had one meal which fell below usual high standards. The only gripe with the restaurant was the offer of flexible dining, only to find that table space was at a premium whenever we tried to utilise this service, I think more thought should be put around what exactly is being offered here, dining is either fixed or flexible, it appears it cannot be both. The response to this on the busiest evenings was simply to offer guests a small discount at one of the pay extra specialist restaurants on board the cruise ship, yet another sales pitch! The level 10 ocean view buffet style diner was decent for breakfasts and lunches but it felt like running the gauntlet trying to find a table, hence why for breakfast we resorted to room service as it was too manic from 8-10am up there. In Summary On the surface, Celebrity Cruises offers a shiny product but some of it's services and prices should be refined to be more inclusive of all customers. Celebrity Cruises should consider that they may lose customers for future cruises to competitors who fulfil the same services they do but in a fairer manner. Read Less

This was our 6th cruise, second on X and First on a Millenium Class Ship. Everything on this cruise was better than expected, including the superb weather. We loved the ship, the crew, the food and the entertainment. We booked another cruise while on board. The ship as mentioned in other reviews is not new; however it is very well maintained and nothing in relation of the ship's age impacted negatively our cruise experience. Embarkation was a breeze (15 minutes for security, 15 minutes for customs and 10 minutes for boarding.) Disembarkation and embarkation was smooth at every port of call except Ketchikan where a small delay occurred: it took 10-15 minutes. Final Debarkation in Vancouver using the self-assist process went extremely well. We were on the street, passed customs with our luggage in 15 minutes. This was our fastest debarkation process so far! Cabin 9057: Aquaclass. Very similar to the veranda cabin we had on Solstice. Very clean, well maintained. Loved the balcony with the large overhang protecting against rain and wind. No issue with noise from the deck above. The multijets shower was impressive. Plenty of storage space. Demineralized water and extension cord for my wife's CPAP were already in our cabin upon arrival. Bravo and thank-you to Racquel, who took good care of us in a very discrete yet efficient fashion! Food: Service at the BLU restaurant was attentive, efficient, personalized. Fantastic Experience! Bravos to Olgica, Carlos, Everson, Miller, Rina, Vivie, Jonathan! Bravo also to our sommelier Fernando, who really did a good job at enhancing our dinner experience and taught a nice wine/food pairing seminar. Fun and instructive! We ate most dinners and breakfast in Blu. Did not try specialty restaurants on this cruise. The food in BLU was excellent! We loved every meal, in particular, lobster night. Now that we are ashore, we already miss Blu. Food in the Main Dining Room for lunch was good to excellent as well. We really had no issues there, however, we did not use it very often. (twice I believe). Food at the Oceanview Cafe was good. I loved the pasta bar. However, finding a table at that OVC can be tricky at times. Cafe Al Bacio, and Mast Grill Bar all obtain good to excellent mark as well. Entertainment and activities: Luigi (Cruise director) and his staff did an excellent job. The production shows were well done and entertaining. We really enjoyed them, even more that last year's shows on Solstice. We went to all the late night shows except on the first night, due to travel fatigue. Games such as trivia, True or False, Minute to win it, Paper Airplane competition, Silent Disco and music throughout the ship kept us entertained and pleased. This was in addition to whale and nature watching! Captain and crew did a magnificent job in bringing the ship so close to Hubbard Glacier and by doing a 360 degree turn so that all staterooms with a view could take a look at this magnificent glacier. It was a unique and phenomenal experience! Service/employees at Guest Relation, Shore Excursion and Future Cruise were helpful and efficient! Ports: We took Celebrity Excursions for each of the port of calls: Icy Strait Point: We had a fabulous time. Weather was beautiful. Humpback whales were present in port wot welcome our ship! During the Rain Forest walk\Whale watching excursion, we saw bald eagles, a pacific coastal brown bear, a spirit bear, a deer and lastly more whales. Including one humpback whale who put on a show for us, by breaching three times and then swimming on its side to show all her fins. We will not forget this fabulous day! Juneau: Rain forest walk to Mendenhall Glacier and another whale watching tour. The walk was beautiful, and observing a mother black bear in the trees with her baby cubs swinging at the top of other threes a bit further, made our day! The arrival in front of Mendenhall Glacier was impressive. Wow! Ketchikan: Another rain forest walk. This was not a bad tour, but the visit at Betton Island did not reveal any of the fauna we had hoped to see. This said, was saw during the boat ride, a very large eagle nest with two beautiful bald eagles supervising the situation. The trees and flora at Betton Island were quite impressive though. All and all, we experienced a fabulous cruise and enjoyed every moment! It is an experience we will remember. I would recommend this cruise and Infinity without hesitation! (Just beware, by all accounts we were extremely lucky on this cruise regarding weather: we had very few rain showers and short ones only which contributed to our unique experience.) Fitness and Spa: We tried the gym one (it was a bit crowded and difficult to find an apparel, but we were able to do our workout) and we also tried the Persian Gardens once. The view from the "inside" Persian Gardens on Infinity was not as nice as the view from the same room on Solstice which was spectacular. This said, were were able to try all the rooms and really enjoyed the experience. Thank you very much Celebrity and in particular, to all the crew of Celebrity Infinity! Read Less

This cruise was part of a self drive holiday in Canada. Ended in Vancouver to board the ship. We had previously sailed with celebrity many years ago when we were new to cruising. At that time we thought it was on par with our main goto cruiseline P&O. We had read some very negative reports about this ship, but we always go with an open mind. After a pleasant walk from our lovely hotel(lHermatage on Richard Street) we arrived to large queues at Canada Place cruise centre. It did not take that long until we were through immigration and onto the ship. It helped being Concierge Class. We were directed to the Trellis dining room for a very pleasant lunch. We tried out our classic drink package, which was more than adaquate for our needs. Cabins were ready about 2pm, ours was very comfortable, plenty of storage, good sized shower. Arthur our excellent cabin steward introduced himself, offered us the use of a kettle, which we did not bother with. He was exemplary throughout the cruise. After a bit disjointed muster, we explored the ship. Really lovely, very comfortable loungers on deck, spa area with “healthy food” cafe. Very nice theatre. We were feedom dining, no need to book, saw the first show at 7 pm then made our way to restaurant. Always had a table for two, though they were close together. Always around the same area so had regular waiters, again a credit to the company. Food was great, you could have as much as you wanted, the green beans seem to be constant across cruiselines! The buffet had lots of different stations, but never had a pleasant experience as it was always so busy. The food offered was good, usually had breakfast, but we usually went down to spa cafe for lunch,which was quieter, though a limited menu, the toasties were fresh made, salads tasty. What we saw in the way of shows were very good, American comedians, one excellent the other not to our taste. Excellent house band. Lots of the usual to cruiselines art auctions, jewellery auctions, etc. The scenery was what we went for and did not disappoint. The Hubbard glacier were the captain just let the ship move round so we all had a view was beyond expectations. The helicopter deck was opened for guests to have a good view. We just found a quiet area round the deck which we had to ourselves. Disembarkation was fine, we had an evening flight, left our luggage at the luggage place in the cruise centre, good price. Now for some wee negatives, the constant sell of the specially restaurants also to upgrade to a premium drinks package. The cruise director was a bit over the top, though I’m sure he’s was loved by others. The entertainment that was held either side of the grand staircase, not a good venue. Expensive excursions, we did our own for a fraction of the price. We could go on, but We are sure you are all bored by now! At the start of this we mentioned our usual cruiseline ( though we have been with several others) . This time we really saw a difference in the two companies, have to admit that Celebrity have the edge. But they do cost a fair bit more. Would travel with the, again if the destination and price was right. Read Less

We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only 2 days at sea. Ship: We were apprehensive that this older Infinity might be disappointing. However, we found this "Solsticized" ship to actually be nicer than the Solstice (other than the Persian Garden). Embarkation: Crazy easy; we got to SD cruise terminal at 11a, earlier than the official 11:30 "start" time. SD port terminal very efficient. Security took 5 minutes. 0 wait time to check in with Celebrity in our AquaClass section, and the other levels looked like no more than 15-20 minutes at worst. Bottom line, we were sitting on deck 12 about 20 minutes after the Uber dropped us off at the ship terminal. (Note, we were the only ship at the SD cruise port on our departure date.) Food: Very good; Blu was excellent for both food and service. We bought a package for 4 specialty dinners which were great. Qsine had their first Le Petit Chef experience (including video on your table!), so not the tapas-like menu we expected. But the video was fun and the food was the best meal of the trip, esp the 2 (!) lobster tails which were very tender and generous, and a filet on top of that. The entertainment and enrichment talks were surprisingly good (better than our Solstice cruise which was just OK). Service: Other than a few surly bartenders and one MDR server, was top notch. Excursions: Only took one (Monterey Aquarium & Carmel Mission tour) which was very good. Other stops in this itinerary were super convenient for on-your-own exploring via Uber, walking tours, local shuttles. Disembarkation: Vancouver couldn't have been better. We chose self-assist because we had an 11:20 flight and were paranoid about crowds from the ship to the airport, customs, etc. We had a 7:30 disembark meet time, walked off the ship at 7:35 and after cab/bag check/security/customs were sitting in an airport lounge at 8:30. Crazy efficient. Of course, your results may vary depending upon # of ships disembarking, time of day, etc. But I travel for work a LOT and this was smoother than most of my regular domestic experiences. Bottom line: Take this cruise if it meets your budget, calendar and personal interests!!! We are looking specifically at the Millenium-class ships for other destinations. Read Less

We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the Celebrity package were taken to our hotel. As scheduled we were collected from our hotel and transferred to the port again this was part of our package. we then had to stand in line for a very long 2.5 hours to check in this is a totally unacceptable length of time to stand in line. As Elite Captain Club members we have never waited more than 20 mins to check in. The long wait at check in meant that by the time we had put our hand luggage in the stateroom and freshened up lunch was nearly over. we were in Stateroom 7015, not a location I would choose again. The stateroom itself was fine with amply hangers and drawers but the cut backs were very noticeable. No shower cap No vanity kit No pen No paper No envelopes yes some of us till communicate by pen and paper and although these were provided on request I expect them as standard on a 5* cruise. Once again we chose the select dining option, which suits our needs however we were unable to make reservations for the time we wanted 7.30, and had to turn up and wait. this brings me to my other main complaint DRESS CODE or lack of it Since doing away with "FORMAL NIGHTS" and introducing "ELEGANT CHIC" the dress code on these nights is none existent, with guests in the main dining room in shorts & t shirts and although I did complain to the MD who met me on the second of these nights to assure me the dress code would be followed it wasn't. The food in the main dinning room was as good as it always has been with a varied choice and the staff were always friendly and helpful. I really loved the fact that the pool was heated this was a real plus as the weather was cooler than I expected. The shows we went to were very enjoyable and the public areas as usual were spotlessly clean we enjoyed spending sea day in the constellationlounge spotting whales and food the rendezvous lounge very relaxing. Once again our favourite place was the cafe on 5 this is always a the best place on the ship. Read Less

Chose primarily based on itinerary . Embarkation in San Diego was the worst and longest of any cruise taken. From what we heard ,this is a Port of San Diego issue ,not Celebrity. In general ,no real complaints. First cruise on Celebrity ,and seemed there were a large number of passengers who had multiple cruises and had status. There were more "elite/suite" areas and events than I have ever experienced. Ship was easy to navigate around. Elevators were prompt. All meals were very good. The buffet was very clean, well organized,and extensive (milk could have been colder). We enjoyed the Spa Cafe for healthy lunches. We did celebrity Select dinner seating and never had an issue. The only port /excursion complaint was that trip to Muir Woods was cancelled with no prior notification. Exercise ares was great ,although TV could have been better. Service overall great. Entertainment average but enjoyable Read Less

We usually cruise with RCCL, but they weren't going through the Panama Canal when we booked this. For the most part, the employees were very good...in some places, they were excellent, especially on Deck 5 at Cafe al Bacio. We had friends cruising with us, who unfortunately had to leave for medical reasons halfway through the cruise. We were told by 'Guest Services' that we HAD to pack up their cabin & keep their luggage in our cabin, as it couldn't be left unattended. Guest Services had absolutely no regard for my husband or I, when I tried to explain that he had a very bad back & couldn't walk very well. That meant nothing to them, so we had no choice but to take their 2 very large suitcases, along with our 2 very large suitcases, plus our carryons, find them in customs, then to our excursion bus, & to the airlines. It was the first time on Celebrity...& even though they are owned by Royal Caribbean, there is absolutely NO comparison. From now on, we will definitely be staying with RCCL, & if we never got to cruise again, NEVER again on Celebrity!!! Read Less

We are long time Celebrity cruisers, and this was our worst embarkation day ever. We had received an email several days before cruising telling us that departure would be delayed for a couple of hours because of intestinal illness on the previous cruise and they needed to sanitize the ship The delay was longer than two hours and there was chaos from the terminal to the restaurants and in between. The whole situation seemed unmanaged. Before the cabins were ready the lifeboat drill commenced, and, as typical, there were seats for maybe a third of the passengers. People crammed into the casino, photo shop, bars, etc, with no chance of seeing video screens or even the crew members in charge. A complete waste of time and patience. Our luggage wasn't delivered until after 9:00. Exhaustion and frayed nerves made unpacking a real chore.Thank goodness the next day was a sea day. Then, things began to improve. The ship was kept clean and neat, but it is showing its age. Worn paneling here, rust spots there, electric blinds removed from Constellation Lounge windows and not replaced, etc. It's due for an overhaul. The officers, Captain's Club hostess and crew were friendly, helpful and forthcoming. As good a group as we have seen. On the other hand, the Cruise Director is a schmuck. But, one out of 30 or so isn't bad. The itinerary was very enjoyable, with the Canal passage, of course,the highlight. We had stopped in Cartegena before, but it's always nice to visit the old town. Even the little aviary by the terminal is fun to walk through. The ports in Costa Rico and Guatemala are simply seaside straw markets. To see other sights require bus excursions, which we didn't take, but other passengers said they liked theirs. The California ports, Puerto Vallarta and Cabo, are famed resorts and have lots to see, do and buy near the terminals. Good stops. Colon, Panama, is awful. The only things to do are visit the locks, which we would pass through the next day, or a bus ride to Panama City. They are, however, building a new terminal and shopping area. We dined at every restaurant on the ship except the main dining room,Trellis, and Infinity gets five stars for food. This was our first booking in Aqua class. We had avoided it in the past because we aren't spa people, but our travel agent convinced us to try it. We were delighted. We still aren't spa people, but the Aqua restaurant, Blu, was more than worth the upgrade. Small, intimate dining room (comparatively) with excellent food and service. We had some friends in suites, so we dined a couple of times with them in Luminae. Again, excellent food and service. Qsine was fun and filling, and Tuscan had the best food of all. Entertainment was a mixed bag. Everything from a juggler to a flutist to a comedian, with two shows by the singers and dancers. As expected, some passengers liked each one and some didn't. Bar entertainment was pretty good. Daytime activities continue to be a weak spot for Celebrity. Other than trivia, not much in the way of organized fun. The two lecturers were both very good, but scheduling them at 9:00 in the morning or 4:00 in the afternoon leaves much to be desired. The wifi system is pathetically slow. If not for bars on shore we could not begin to keep up with our mail. .And, Celebrity has discontinued publishing the daily newspapers, which we really missed.The Guest Relations desk told us the we have news channels on the in-cabin TV's. Ever try to get news from TV news channels? Overall, the cruise was a very good one for us. The staff, itinerary and the food more than made up for any shortfalls created by the system. Read Less