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Sail Date: November 2018
Picked this cruise because it was cheap and in the past Celebrity’s performance was good I thought the food in the Main Dining Room was mediocre and the selection limited. Very disappointing. I also thought it was poorly maintained ... Read More
Picked this cruise because it was cheap and in the past Celebrity’s performance was good I thought the food in the Main Dining Room was mediocre and the selection limited. Very disappointing. I also thought it was poorly maintained with cold showers most nights safes that didn’t work because of dead batteries, flaking paint, mold in the bathroom, We also thought that the Captain’s Club representative had a bit of an attitude. Also loud music on pool deck was not conducive to a relaxing trip. We hardly ever saw the officers with the exception of one captains club event and Celebrity has cut way back on the Happy Hour for it’s Elite and up members My feeling overall is that the value and quality has gone way down and may not be our cruise company of choice in the future One bright spot was an excellent cabin attendant which helped the otherwise poor experience Read Less
1 Helpful Vote
Sail Date: November 2018
Got a great price with perks. Went with seven other couples from our community. We usually take longer cruises, but had a pleasant time. Ship was well taken care of. Restrooms were clean and orderly. Entertainment was acceptable. Food was ... Read More
Got a great price with perks. Went with seven other couples from our community. We usually take longer cruises, but had a pleasant time. Ship was well taken care of. Restrooms were clean and orderly. Entertainment was acceptable. Food was very good and served promptly and hot. The Tuscan grill was an excellent choice, with them making a reservation for our entire group the night before. In every port we were the first ship to dock. we were to keen on the cruise director. He needed an intervention from "What Not To Wear"!, and learn how to remember names of contestants on the Love and Marriage game. As usual the cabin steward, Jhayson, was fantastic and deserved the extra gratuity. Also the wine Steward, Vincent, made our evening meals enjoyable. The pool attendants were a little over zealous in clearing off the lounge chairs, at one point removing towels from a chair less than one minute after I got up, but they untied them early every morning so they can be moved. Read Less
1 Helpful Vote
Sail Date: November 2018
Selected for short cruise, great price, and repeat customer. Ship was in great shape, I've been on 35 cruises and this one was great. Upgraded to the premium drink package which was great for any bar or restaurant around the ship, ... Read More
Selected for short cruise, great price, and repeat customer. Ship was in great shape, I've been on 35 cruises and this one was great. Upgraded to the premium drink package which was great for any bar or restaurant around the ship, especially the Martini bar. Cabin attendant and butler were great, stocking the frig with the beer we drank, water, etc, unpacking and hanging clothes, etc. Top notch service. Michaels Club was laid back and ok, I prefer the Neptune Suite Lounge on Holland America, more food variety, but this had a fully stocked bar, coffee drinks and concierge, so maybe about even. Entertainment better that normal. Piano player/singer, female guitarist/singer, singing duo, deck band and orchestra were all excellent. Went to every show, a first for me in a long time. Good song/dance productions, comedian and adult late night comedy and singer impressionist were all very very good. No disappointment in entertainment around the ship from early afternoon to late at night. Meals in Luminae were outstanding. I've been in Aqua class several times, the selection was excellent and expertly prepared. Due to the small private dining, our waiter, asst waiter, sommolier, maitre'd were simply amazing, best service I've ever had on any ship. Ports, Key West and Nassau- bleh, but it was a short cruise. Got off an hour in each port, why leave the ship which was excellent. Stopped in the buffet several times for tapas and the rear Ocean view bar in the afternoon. Good fresh selections. Took a noobie on the cruise for a room-mate, now expectations for future cruises are set VERY HIGH. After first class service on Celebrity, it would be hard to do anything else. I've sailed on inside, outside, balcony, aqua class, suites, etc on Celebrity, Holland America, Carnival, Princess, Royal Caribbean so my opinion is based on various experiences. Read Less
Sail Date: November 2018
It had been a few years since we sailed on Celebrity and wanted to try it again. We loved all of our other cruises on this line. This cruise was no exception. Embarkation and debarkation were a breeze, even with a Coast Guard inspection ... Read More
It had been a few years since we sailed on Celebrity and wanted to try it again. We loved all of our other cruises on this line. This cruise was no exception. Embarkation and debarkation were a breeze, even with a Coast Guard inspection the day of sailing. We realize that the ship is older, but she is well maintained. We loved the intimate atmosphere and how easy it was to get around. We were in Aqua class room 1113. The room was clean and our stateroom attendant was great! There was a slight musty smell in the bathroom, but I think it's just from age and didn't affect us at all. We really enjoyed eating in Blu. The food was just a step above amazing and the service was fabulous. Also, we enjoyed the use of the Persian Garden a couple of times during the cruise and there was never anyone in there. I highly recommend getting Aqua Class. It is well worth it. I enjoyed some of the live bands and artists that were on the ship. It was more of a hit or miss thing with that, but since many lines don't utilize live music anymore, I will not complain! We did not attend any shows and I don't know why. We just never got around to it, As far as the ports went, we love Key West and always enjoy our time there. In fact, it is my favorite port. We never leave this ship in the Bahamas because we have been there so many times and there is nothing for us there. This was our 4th time on a Millennium class ship and will be doing it again next year. It was a great getaway with no stress! Read Less
1 Helpful Vote
Sail Date: October 2018
My DH and I have been on four cruises all on RCL, and although we weren't planning on going on a cruise this fall, we found a great, relatively last minute deal on a 4 night Celebrity Infinity Bahamas cruise that we couldn't pass up. ... Read More
My DH and I have been on four cruises all on RCL, and although we weren't planning on going on a cruise this fall, we found a great, relatively last minute deal on a 4 night Celebrity Infinity Bahamas cruise that we couldn't pass up. Overall we had a wonderful time and are glad we tried Celebrity! Booking- We booked directly through the Celebrity website. Right after final payment due date the price for our room dropped by $350- a huge difference for such a short cruise! I called Celebrity and managed to negotiate an additional $300 OBC to account for this price change. Very happy with this! Embarkation- We left out of terminal 4 at Port Everglades. We arrived at the port around 10:30 and pretty much walked on. Very smooth process! We got our Seapass cards during the checkin instead of having them left at the room- I prefer getting them right away to be able to use them for drinks, etc. Ship/Cabin- The ship is the smallest we've been on BY FAR (next smallest was RCL Navigator OTS) and we loved it! It is beautiful and I didn't notice its age at all. Layout was great. Plenty of bar options we quick service. Never crowded. Cabin was smallish (we had the cheapest category balcony- sweet 16 balcony room 6030) but nicely decorated but it was a little dated- lots of mirrors! We enjoyed the large-ish shower (compared with the RCL pods, which we like too!). We didn't have any issues with water leakage although we did hear the sound of water running quite often- maybe we were near some pipes or utility sink area, I'm not sure. Dining- We ate at Qsine (Le Petit Chef), Tuscan Grille and Sushi on 5. All were good, Qsine was our favorite. We thought the food was comparable to RCL and were slightly disappointed as we had expected to be wowed in this area. We also ate at MDR once for dinner which was fine- also comparable to RCL and definitely a step below the specialty dining. Buffet was great for breakfast, my DH enjoyed having lox every morning and there was a surprising variety of selections for such a small ship in my opinion. Bars- Bar service was great with minimal waits even at the busiest times. We had the premium package and never paid for a drink except upgraded wine at dinner once. We also were never asked to sign a receipt which we thought was different because usually my DH likes to tip an extra buck or two this way. Also never saw anyone tip cash. We aren't complaining but this was very different from our RCL experiences! We liked the Martini Bar but I guess we weren't there often enough to see the crazy bartender tricks that I have seen videos of from others. Pool- Pools were good- we enjoyed the deep saltwater pool. The thelasatherapy pool in the solarium also looked interesting but I never got to try it. We didn't have a problem finding chairs ever, and we even saw little Celebrity signs left on some chairs notifying people that their items were taken to Guest Services because they were unattended- great to see Celebrity trying to cut down on chair hogs! Entertainment- We loved the Silent Disco! Enjoyed the Halloweern decorations and activities as we were on the ship for that night. They even had a really fun costume contest! The live music during the day was a bit subdued and we would have liked to have a more lively option either by the pool or somewhere inside. Overall this line definitely seems more subdued with entertainment compared to RCL, but at the same time the evenings were lively at the dance club and Martini Club and there were clearly people there ready to have a good time. We didn't see any evening shows except the comedian and we enjoyed him. Overall we had a great time on this ship! Read Less
Sail Date: October 2018
This was our seventh cruise overall and second on X. We've also sailed with NCL, Princess and RCL. We'd never been to Key West or Nassau and saw this as a good chance to do so. Although Infinity is an older ship we found her to be in ... Read More
This was our seventh cruise overall and second on X. We've also sailed with NCL, Princess and RCL. We'd never been to Key West or Nassau and saw this as a good chance to do so. Although Infinity is an older ship we found her to be in good shape overall. The only downside was that the casino is way too small. That it is a pass through to the shops only makes matters worse. It's a design flaw and nothing can be done about it now. We took all of our meals in the MDR and found the food quality to be the best of all our trips. In Key West we docked at the Outer Mole. This requires taking a free shuttle to Mallory Square and back. Fear not, dear cruiser. Both the Olde Town Trolley and the Conch Train are used for this and the process is very efficient. As an added bonus you get a mini-tour with running commentary from the drivers. We spent our time in KW just wandering along Duval St and the Mallory Square area. We stopped at Blue Heaven for the key lime pie and regretted not being hungry enough for their breakfast which looked great. In Nassau we intended to do something similar by following a walking tour we'd found online. We got a little crossed up getting some required shopping done and sort of did it in reverse, ending at The Queen's Staircase. There were 4 ships in port that day so it came as no surprise that the area was very congested. Walking was further complicated by the deplorable condition of the streets and sidewalks. In some cases sidewalks abruptly ended, forcing us to walk in the street. OK, it's an old town and maybe the government doesn't want to risk losing the atmosphere tourists expect, but at least maintain the place for safety sake. Most of the locals seemed friendly enough with the surprising exception of a few shopkeepers - mainly the younger ones. Special thanks, though, to the nice lady at the terminal helpdesk who helped us locate a shop with special hand painted calendars DW wanted. Overall, we are looking forward to returning Key West but if Nassau is on the itinerary we may just stay on the ship. We did do one excursion that we highly recommend - the Behind the Scenes All Access Tour. We started on the Bridge where we learned about ship control and navigation. Next came the Engine Control Room with the engineers going into detail on the propulsion systems and fuel. Third came the laundry - DW claims she will never complain about doing laundry again. After that we strolled down I-95 to the pantry, fridges and liquor cabinet. What an enormous amount of provisions - and this was just a short cruise. The tour ended in the galleys . This was a ballet in several acts. Basic preparation, hot and cold foods, bakery, pastries and cleanup all choreographed to produce thousands of excellent meals each day. If you ever have the chance to take this tour on a sea day jump at it. This was a very relaxing cruise overall, which served it's purpose as filler between longer trips. Read Less
1 Helpful Vote
Sail Date: October 2018
Great price and never been on celebrity Staff was great.Food was great.. Port of call where nice.Gettimg on and off the ship was fast and easy.Not a lot of people.. Was hollween More people dressed up didn't think many people would but ... Read More
Great price and never been on celebrity Staff was great.Food was great.. Port of call where nice.Gettimg on and off the ship was fast and easy.Not a lot of people.. Was hollween More people dressed up didn't think many people would but they did They decorations for hollween we're nice.Did lot's of punkine s in cafeteria.Lots of great desert s. Every day.Did meet a lot of people and new friends..was a great time all around.love to go back again.,.....,.......,......................,.shows where good..Ship was a good size could find your way around with no problem.like that their was no line any where If needed anything staff got it with out any problem..so much food to eat tryed so many things sometimes sum new things.like I said people on the cruise where nice did meet and talked to many people from the USA and other countries.waa a great time by all.would be great if everyone got along in the world like we do on a cruise would be a better world Read Less
1 Helpful Vote
Sail Date: October 2018
We choose this cruise because we wanted a short getaway. We are Elite with Celebrity and their service has always been number one. The Infinity is an older ship and is well maintained. It does not have a very high activity level but you ... Read More
We choose this cruise because we wanted a short getaway. We are Elite with Celebrity and their service has always been number one. The Infinity is an older ship and is well maintained. It does not have a very high activity level but you are able to relax and pamper yourself as well as finding activities if you desire. We had a veranda cabin that was sufficient for the two of us. It was well maintained and had all the needed amenities. Food in the buffet and the dining room was first class without it being overboard. Service was A1... We never had to ask more then once if at all. For a short getaway I would rate the entertainment 10 out of 10. We like Port Everglades as a departure port and Key West is a good port of call, Nassau is a port that could be left off my itinerary. Been there many times and has not changed for the better in many years.... Read Less
1 Helpful Vote
Sail Date: October 2018
We choose this cruise as it was only for 4 day’s and fitted in with our kids half term holiday. However it being 4 day’s is what may have let it down? I think as it was just 4 day’s you had a different type of ... Read More
We choose this cruise as it was only for 4 day’s and fitted in with our kids half term holiday. However it being 4 day’s is what may have let it down? I think as it was just 4 day’s you had a different type of passenger cruising? There were very few other children in the cruise but that wasn’t really and issue and I did realise before going there wouldn’t be a lot for the kids to do. They did enjoy themselves though and the family balcony cabin they had was great. The ship it’s self is quite old but I think that is onlybrelflected in the cabins and not the other areas of the ship. The pool was good and always plenty of chairs around. We only had one sea day and did avoid the sun deck as we knew it would be crazy busy. The dinning room service was excellent. The food was good but not always great. But the waiter we had was very good. We didn’t eat in any of the speciality restaurants. The noise in the main dinning room could be quite loud to enjoy much conversation sometimes. I found the oceanview grill, in my opinion, not great, very canteen like? And quite a lot of the same food just repeated? We stopped at Key West and Nassau, Bahamas. We enjoyed Key West and did the counch tour which we booked ourselves. However we really didn’t like Nassau. We had been here about 17 years ago and feel like it has really change (which of course it would have done in that amount of time) Would definitely avoid a cruise where it took you here. I had done some research and found that all the excursion (independent) where so expensive thought we would just walk around the town, but didn’t enjoy it much and my Mother went back to the ship after 20 mins of being in the town. Overall we had a great 3 day, made use of the drinks package and the the family ocean view room my husband had with the kids was a good size. I shared a Concierge cabin with my Mum and really don’t understand what we paid the extra for? I think because it was a shorter cruise found there were quite a few groups drinking etc. Didn’t bother us they were having a good time but not really the atmosphere we wanted. Everyone was VERY casually dressed, again not a massive big deal but personal preference is to be more dressy. I really thought Celebrity would be a step up from say Royal Caribbean but I didn’t find this. Maybe because it was 4 day cruise. I really thought (wrongly) Celebrity would be “posher”. Not the cruise lines fault but obviously my perception. We were in cabin 8168 Family Ocean view and Conceirge 8162. The ratings are for familynocean view Read Less
2 Helpful Votes
Sail Date: October 2018
While we are open to other cruise lines, we have had a preference for Celebrity, and its passenger-focused efforts. We find that Celebrity ships focus more on delivery of what matters, than on partying and glitz. We picked there 4 night ... Read More
While we are open to other cruise lines, we have had a preference for Celebrity, and its passenger-focused efforts. We find that Celebrity ships focus more on delivery of what matters, than on partying and glitz. We picked there 4 night 10/24 cruise to Key West and Nassau for that reason - we expected (and received) a comfortable extended week end vacation. This was an experiment for us - we have cruised in Aqua class for the last several cruises, and we wanted to see if we missed it. The jury is out. Embarkation was a breeze. We got to the ship around 12:30, and were to our room around 1. There were simply not problems. Debarkation was delayed, maybe 30 minutes, due (the ship reported) to Customs crowding. However, on the whole, it was very easy. DIdn't see any difference from Aqua to non-Aqua. Our room, 7172, was well laid out, but tired. The tile in the bathroom, while very clean, was stained; tile repairs were evident, and more were needed. Nice toiletries were provided. Air conditioning could not keep up with the temperature, without the drapes closed - we had the temperature set at the coldest throughout the cruise. The beds were set up in the queen bed format - we had to move one frame into position after banging legs walking buy. The mattresses were well used. The sofa had significant wear. The rail on the balcony was rusted on the bottom and had shedding finish on the top. While initially we thought storage was a problem, it turned out to be more than adequate. Our cabin steward Anthony was outstanding. Our location was excellent - a few doors off the stairway. No noise; easy to walk up to the Lido and down to the MDR. We did not miss the Aqua bathroom amenities - the toiletries were fine. While the shower did not have the extra spray, we thought it was larger than the Aqua class shower. We were not in the room enough to miss afternoon Aqua appetizers. We found plenty of drinks to replace the iced tea from Aqua. The Infinity has the interior Persian Gardens, which are not our preference - we prefer the stone beds when you can gaze out the windows, like on the Equinox and Silouhette. So we didn't miss them. We had two of the more outstanding massage experiences we have every had in the spa. We did not miss Blu. We found our experience in the main dining room excellent. Our waiter team was outstanding in every way, and the food and selection met all our needs. We did not choose to go to any of the speciality restaurants. We like the Lido deck variety, as well, and thought that it was particularly well run. We enjoyed the ship entertainment: we thought the Celebrity Theater shows were well done, and we enjoyed several lounge shows, including a guitar/soloist combo and a violin/cello combo. We picked poorly on our excursions. The first was a snorkeling - boat ride in Key West. It was not as good as other snorkeling excursions we have taken. The boat was fine and the crew was helpful, but it was delayed in starting, took an hour to get to the chosen reef, and we stayed at the reef for only 45 minutes. We were in Key West during their Fantasy Fest week. Let's just say that it was an eye-full. The second excursion was a city tour in Nassau. The staff worked very hard and was very nice, but there isn't that much to see. Nassau is a city of marked contrasts in wealth, and we spent quite a bit of time in the less wealthy side. The stops at the rum cake bakery and tea shop were really only sales opportunities, which I don't begrudge, but were not interesting. The caves could be interesting, but are really not accessible. But the beach across the street was gorgeous. We also really enjoyed the restaurant stop, for authentic Bahamian food - it was the standout element of the tour - with tamarind wings, conch fritters and fried fish, and local sour orange drinks. My experience with the guest relations desk in the last item to note. The guest relations officer was very good, although clearly a bit harried, and not well supported by her home office and facilities people. I had arranged to move 50,000 points from my Celebrity Visa account to create $500 in OBC, and somehow it got lost. I still do not have confirmation of what happened. In a first round of discussions, sadly on the last night of the cruise, I was asked to deal with the matter on my return home. In a second round of discussions, when I produced the receipt which clearly indicated a transfer into OBC, I was given a compromise - they would refund the points to my Celebrity Visa account. Not exactly what I wanted, but since I know I will be on Celebrity again, probably better than dealing with the lost credits on return. All in all, 1) I am left uncertain as to whether Aqua is worth the extra cost to me ( I do recognized opinions differ :-) ; 2) the level of service delivered by staff on the Infinity was outstanding (and frankly better than what we saw on the Silhouette); the Infinity needs an overhaul and cleanup. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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