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Sail Date: December 2018
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the ... Read More
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the the ship"s specialty restaurants. The food and service in the main dining room was great. Dudley and Tyrone were our wait staff. They were exemplary! After sailing on many celebrity cruises it seems they are starting to nickel and dime everyone. I have an I-phone and in one of the daily programs they were offering a class to learn more about it. When I went to attend they had a sign in the room for $15.00pp. I signed up prior to cruise for internet service, but, it took a whole day before I was informed on how to log on. That information should have been in my cabin. On the great side, the cruise director was over the top. He interacted with the passengers more than any CD I can remember. The entertainment was top notch. Our cabin were clean and bed comfortable. Eventhough I have a few complaints I still reserved an upcoming cruise while on board. The ice cream is great!! Read Less
Sail Date: December 2018
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family ... Read More
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family suite. I sailed with grandchildren who were uncomfortable on the older, thin mattresses on the daybeds. The atmosphere on board was festive and I truly felt on vacation each day. Music filled the air as we strolled through the ship during the evening hours. A good variety of options were available for entertainment. I spent time in the casino which was lively and fun. I should note that while I traveled with family (3 generations) I am disabled. I use a scooter and have fairly good access throughout the ship. Staff were courteous and helpful My children enjoyed the "Snuba" experience. This entails using a raft that holds the air tanks with long hoses for the divers. They had a great time. Read Less
Sail Date: December 2018
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The ... Read More
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The entertainment on board was just ok the only show I would recommend is iBroadway it was well done. If you haven't seen Sean I would recommend him as well it was upbeat and light hearted we saw him on the Solstice about 2 years ago and the show was actually the same so we were a little disappointed with that. The casino is very small but I love the No Smoking it was wonderful. I play table games so I was set but if you like slots you will find a very old and not exciting section for slot action. Eating in Qsine was nice but they changed our NYE reservations without notice so that was super disappointing and frustrating our NYE celebration was the main reason for the trip so a monkey wrench out the gate was Not welcome. Tuscan was wonderful, Blu was actually nothing special but the service was outstanding. We had a good time overall Read Less
Sail Date: December 2018
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great ... Read More
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great and went out of their way to say hello and provide great service. The food in the main dinning room did not disappoint. It was always cooked to order and very good. At breakfast, we tried the Elite offering in the Tuscan grill, it was good but nothing exceptional. We also ordered room service once, very good and as we asked. Breakfast in the main dinning room was by far the best. Tuscan Grill- Here is a different story. After paying $55/pp we were expecting an excellent dinning experience. I am sad to report we didn't care for the food or the lack of service. The restaurant was busy that day and probably understaffed for the number of guest. However, the smaller tables deserve the same service as the larger tables. At one point after waiting 45min for a glass of wine, I had to leave and get one on my own in the bar on the 4th floor. If this happened (it never did) in the main dinning room, it wouldn't have been an issue. But when you are paying a premium for dinner it should never happen. All in all, I would save your money and try Qsine or Sushi on 5. Unfortunetly, they did away with Bistro on 5, it was excellent for the value. Gym- Excellent with free waits up to 50lbs and lots of cardio machines. Drink package- it was my first time with a package, it was good but impossible to get your moneys worth even with bottle water, coffee and drinks. They know what they're doing and know the price is a money maker. It was nice not to have to sign and worry about each drink, so I would consider it again. Ports- Key West was nice and very upscale. We shopped and went to Willie T's. Great place to eat and people watch. Cozumel- We went to Mr. Sancho's on our own. We paid $55/pp for an AI all day. The food was great and the beach and facilities very nice. It was a bit crowded for me as there were 7 ships in port. I would return or do something less crowded. Sea days- There were plenty of chairs and sun for everyone. At the aft of the ship on deck 11 there is a very cool outdoor cinema and lots of covered lounging. It is a very comfortable place to hangout for the day. Entertainment- We did not attend any fo the produced shows. I guess I have been on my share of cruises and have seen enough productions. We did however follow the acoustic singer Nikki throughout the week. She was really great and we enjoyed listening to her. Final thoughts: We were glad to back on Celebrity, they seem to go a bit above the others in terms of service and effort. We loved the Infinity and would go on her again. Read Less
Sail Date: December 2018
My family wanted to celebrate some life events, a 60th birthday, a 10th anniversary. We came together from all over the country, 13 of us. The Celebrity Infinity is an older, smaller vessel. It is a lovely ship that is showing it's age. ... Read More
My family wanted to celebrate some life events, a 60th birthday, a 10th anniversary. We came together from all over the country, 13 of us. The Celebrity Infinity is an older, smaller vessel. It is a lovely ship that is showing it's age. Our cabin, 6022, was a small, balcony cabin. The balcony is very nice and long. We actually had our cabin steward get us a lounge chair. The paint is peeling on the rails of the balcony. Inside our cabin the curtains are fading and the bed skirt was soiled and torn. There is adequate storage space, but not enough electric outlets. Small bathroom, nice shower. We had to have the air conditioning repaired. The MDR, Trellis on 4th deck was not prepared for our family, even though they were informed well in advance of this sailing what our needs were. We had to move after seating started. Service that 1st night was fair. We waited a long time for drinks and food. The food, once served, was very good. We ate in Luminae on day 2. It was just okay. Day 3 we ate in Tuscan Grill. It was excellent. Day 4 MDR, was excellent. I particularly enjoyed Il Bacio. Entertainment was just okay except for night 3. There was a singer from Las Vegas who was AMAZING!! I wish I could remember her name. Service for the most part was as expected. My only BIG complaint was in the photo shop. We had a photographer who was assisting my cousin. When she did not quite understand the "terms and conditions" for purchasing 6 photos to be sent to her email. He became quite insulting and asked those of us with her if "she always is the one who looks like a deer in the headlights?" He was not being funny as he said it again. The person he was referring to is an attorney and BTW had booked the Penthouse and Sky Suites. Not a good idea to be that nasty to anyone, but how about to the person who spent the most money on the ship? Our two ports, Key West and the Bahamas were fun. My husband an I went on a privately booked food tour in Nassau that was outstanding. My cousins went to Pearl island. So, not the best cruise we've been on, but certainly not the worst. We are Elite with Celebrity, so we have cruised quite a bit. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose the Infinity again to be with our friends. We sailed on Infinity last year, it was much better then. The public areas are tired and worn. Lots of rust visable. The Dinning room has slipped a lot. It took much too long to ... Read More
We chose the Infinity again to be with our friends. We sailed on Infinity last year, it was much better then. The public areas are tired and worn. Lots of rust visable. The Dinning room has slipped a lot. It took much too long to get water and bread on the table. The menu is boring and the portion sizes are too small. It was just boring and dull. I just don't understand why the bread baskets are coming out of the kitchen 10 to 15 minutes after we were seated. Also we all had the drink package and generally had a hard time finding a waiter to get a drink. The casino is way to tight. I expect to lose money, but sometimes I made 20 to 25 spins and got nothing back. On the good side, our cabin steward was great, he took wonderful care of us. Melody should be commended. Read Less
Sail Date: December 2018
This was a 5 day cruise the week before Christmas. We were provided the option to upgrade and did, to a Sky Suite with all of the perks that we love but do not book on every cruise. The itinerary included only 2 ports which was good for ... Read More
This was a 5 day cruise the week before Christmas. We were provided the option to upgrade and did, to a Sky Suite with all of the perks that we love but do not book on every cruise. The itinerary included only 2 ports which was good for us as we have been to most of the ports in the Caribbean. First, the staff--tops in every way. Any concern was addressed immediately and to our satisfaction. The waitstaff in Luminae was better than any other we have experienced in all of our 20+ cruises. The concierge in Michael's Club went out of his way to assist in any way possible. We had made plans to meet friends when we stopped in Key West and that port was eventually dropped because of rough seas. He assisted in making telephone calls to our friend so that he would know not to drive to Key West. Wim was an outstanding concierge. And, by the way, Michael's Club on this older ship is about twice as large as on the newer ships. Second, the ship was very clean and maintained to a high standard. The ship does have some problems as it needs to be updated. The Sky Suite we chose(6145), unbeknownst to us had previously been part of the adjoining large suite. It was extremely large and had a very large bathroom including double sinks, separate large shower and bathtub. The furnishings were dark wood and the room and balcony were very large. However, when we encountered rough seas, the closet doors started sliding open and closed and two of the drawers would also open on their own. Usually I travel with duct tape as this happened one time previously, but I forgot it this time. Anyway, I am looking forward to the refit on the Infinity and the Millennium so that they are up to the standards of the newer ships. We only took one shore excursion--in Cozumel we booked the seaside chocolate making and loved it. The person doing the lesson was knowledgeable, funny and very personable. Never thought I would make chocolate from beans. Nor did we expect the subsequent chocolate with accompanying wine tasting. Read Less
Sail Date: December 2018
My daughters and I wanted a cruise as our Christmas present to each other, but wanted to be home in time for family holiday celebrations. This one was perfectly timed, after their college finals, home before Christmas. We had previously ... Read More
My daughters and I wanted a cruise as our Christmas present to each other, but wanted to be home in time for family holiday celebrations. This one was perfectly timed, after their college finals, home before Christmas. We had previously sailed on the Celebrity Solstice to Alaska a few years before, and decided to stick with Celebrity. This is a slightly smaller ship than the Solstice, but same general lay-out. It was decorated beautifully for Christmas! We booked everything ourselves, and I know the risks of that, but it worked out just fine. Flew into Fort Lauderdale the day before, stayed in a hotel. We took an Uber from our hotel to the pier, got checked in super quickly (I had done the Fast Pass stuff before we got there). I had allowed Celebrity to assign the cabin within the balcony class to get a little better price. We got a nice cabin on Deck 7 - only downside was it was next to a place in the ship that jutted out, so there was not the full 180-degrees of view. But we got a decent price as far as I know, and can't really complain. The cabin itself was well kept, nothing special, smaller than the same type we had on the Solstice (the third person had a pull-out chair rather than a sofa this time.) There was a rust spot on the ceiling, maybe the size of a silver dollar, and I first thought maybe it was mold - the steward showed us how it was rust, and literally got it painted one day when we were out of the cabin! Food was AWESOME. Wait staff in the dining room functioned without a flaw. The buffet was also very good, often included leftovers from the dining room so a second chance at those delicious entrees! There was no shortage of food options and all of it was very good. My only complaint was that the ice machines in the buffet area often had no ice and I love to drink iced tea! All of the crew seemed remarkably happy, would smile and greet us in the hallway or stairs. We spoke to several who had been with Celebrity for years, so that says something about the cruiseline to me! A storm was predicted around the Florida Keys while we were sailing. Key West was the scheduled last day stop. The captain was able to change the route to go to Costa Maya instead of Key West. He announced the change, said the alternative was to just not stop anywhere because huge waves were expected and we wouldn't be able to dock at Key West. That was a bonus to me, a 2nd Mexico stop AND avoiding the bad weather. I was very pleased that they were able to make the adjustment so seamlessly! The excursions we booked in Cozumel and Costa Maya were average, not sure I'd do either again. We had a late flight home, so able to go on an excursion to a wildlife refuge outside Fort Lauderdale before going to the airport which was well worth the money. We had a little rain at Cozumel and kind of rough seas one night. I'm generally pretty prone to motion sickness but took Ginger Root capsules from Day-1 and was absolutely fine. There were many others on the boat who were not so lucky. I always go to Walmart and by a $4 bottle of ginger root before sailing! We only attended a couple shows. We had not selected a dining time, and found that trying to just get reservations each day resulted in times that were not conducive to seeing the shows. But there was plenty to do on-board, sometimes had to choose between a couple of things. The shows I saw were OK, what you would expect. I would 200% go on this cruise again, I'd leave today if I could. Read Less
Sail Date: December 2018
Hello! We were on the 17 Dec 2018 sailing of the Celebrity Infinity, originally scheduled to visit Cozumel & Key West but diverted from the Keys to Costa Maya due to storms rolling across Florida. Overall we enjoyed our five-night ... Read More
Hello! We were on the 17 Dec 2018 sailing of the Celebrity Infinity, originally scheduled to visit Cozumel & Key West but diverted from the Keys to Costa Maya due to storms rolling across Florida. Overall we enjoyed our five-night cruise. The ship was small & easy to navigate with a mostly pleasant crew. Pre-Cruise: We live in Orlando so we rented a car & drove down the day before the cruise (Sunday). Dropped the car off at the Fort Lauderdale airport, which wasn’t as easy as I had hoped. As the car rental return is on property at the airport in one of the parking garages, we had to go find the ride sharing area between terminals to grab a Lyft back to the hotel, but once we figured that out it was fine. We stayed at the Fairfield Inn, 30 South Federal Highway, which was very nice. They had a nice breakfast spread & offered a shared shuttle bus to the pier for $10 a person, which you had to schedule the day before. The shuttle had a little trailer attached for all the luggage. Driver was personable & efficient. Make sure you leave early enough to allow time to pick up/drop off other passengers. We picked up more folks at a nearby hotel & stopped at two piers for drop off before ours. Embarkation: Originally, we had a Deck 7 2C Veranda but Celebrity offered me the chance to bid on a “better” cabin. I put in the minimum $50 per person bid & was “upgraded” to a Concierge C2 Veranda on Deck 8. Note you do not get any options to decline the upgrade after they accept your bid. You get assigned a cabin & that’s that. The location looked ok, so I rolled with it. After going through the metal detectors, where we had to show our paperwork & IDs to prove we were cruise passengers, we used the first of our Concierge perks – a special check in line. We walked right up to the desk, answered the standard health questions, had our pictures taken, collected our cards, & were sent on our way for the obligatory green screen picture. As we had drink packages from our travel agent we confirmed that was printed on the card before leaving the desk. We boarded on Deck 3 & admired the central staircase, which was beautifully decorated for Christmas. We had pre-purchased the wifi package, but couldn’t get it to work yet as they never seemed to have it on when in port. Another Concierge level perk was a welcome lunch in the main dining room, Trellis, starting at 11:30, so we headed that way. Smartly, they had an area set aside right by the door inside in the dining room for folks to drop their carry on bags while they ate. The menu was limited, but just enough for a light lunch before setting out to explore the ship. Cabins were ready a little after 1 pm. We discovered that our “upgraded” cabin, 8048, had an obstructed view as that just happened to be where they stored the big multi-deck cleaning apparatus for the side of the ship. Assuming that’s where they always store it do not book cabins 7048, 8048, or 9048. We figured it wouldn’t do any good to complain & the next cabin could be worse, so we just griped about it to ourselves whenever we went out on the Veranda. At this point we realized we’d forgotten to check on our main dining table location, so we returned to the main dining room & were informed we were at a shared table for 10. We asked for a table for two & were told they’d see what they could do. By the time we got back to the cabin, around 3 pm, the bags were there so we unpacked a bit then headed to the lifeboat drill. We were in Muster Station A1, which was Deck 5 of the Celebrity Theater. The crew was pretty obnoxious about trying to pack people in like sardines, even though there were plenty of empty seats to the sides of the theater. They really need to chill out about that. When they tried to squeeze another person on the sofa next to us I refused to squish in further & they relented. Immediately after the Muster Drill we headed to the Cruise Critic Roll Call meet & greet. Unfortunately, it was Deck 10 aft, outside the Oceanview Café buffet, in the blazing sun so we didn’t stay long. We headed back to the cabin to finish unpacking & get ready for dinner. If you’re planning a Roll Call I’d suggest finding an inside location. Cabin: Aside from the obstructed view the cabin was great! Plenty of storage. Another Concierge perk that I figure they actually give anyone who asks is a pillow menu, so DH was able to get an extra firm brick of a pillow, which he loved. Nice storage shelf under the TV (where we found the big loaner umbrella, which luckily we didn’t need). There was also storage on the side of the TV stand, & on each side of the desk. The top shelf in the bathroom was low enough I could put taller items on it – no need for travel size since we drove there! The safe takes a six-character code followed by the *. Our 30” suitcases didn’t fit under the bed, so we put one in the closet & just wheeled the other one around the cabin the whole time as a makeshift table. It would’ve fit in the closet with the other bag but then DH’s slacks & the loaner bathrobes wouldn’t have been able to hang down. There were no power outlets in the bathroom & only two at the desk. Planning for this, we’d brought a charging block w/four extra electrical outlets & four USBs in our carry on. There is also nothing in the shower to prop a leg on for shaving, so out it goes to get propped up on the toilet lid. We got extra towels to mop up the shower water that spilled out due to that maneuver. I’ve seen lots of reviews talking about the Infinity not being in good condition, but in the cabin the only place the wear & tear was evident was the bathroom floor. It looked like the grout wasn’t so much dirty as disintegrating. Our Cruise Critic Roll Call group did a Cabin Crawl & this problem was evident in all five cabins we toured. All of the bathrooms were exactly the same layout with the same disintegrating grout. The only difference was some had the small brown tiles & some had the larger green tiles. The fridge was fully stocked & there were two bottles of water on the desk. We asked our cabin steward, Gil, & he explained that even though we had the drink package the wet bar items weren’t included so we had him take all those items away. Interestingly, Celebrity still charged me almost twenty bucks for wet bar items. I’ve emailed them but that isn’t sorted out yet. Gil was efficient & provided everything we asked for, from extra towels to ice. The key is we did have to ask for everything, including the free tote bag & free bottle of sparkling wine that were included as Concierge perks. The afternoon appetizers did show up without a request, but we found that kind of weird as they often ended up sitting out on our coffee table for a long time while we were away from the cabin. We didn’t eat most of them due to temperature concerns (DH is a chef, so he’s picky about stuff like that). Main Dining – Trellis Dining Room: They managed to secure a two-top table for us & it was great! Right at the back of the ship overlooking the sea – table #533. Our head waiter, Thamizh, & assistant waiter, Yonifer, were excellent. Definitely try for this table if you’re looking for a two-seater with a great view. Food was good, but the portions were small. For example, the shrimp cocktail had four shrimp. At least you can order more! Service was excellent. Inside Access Tour: We had pre-booked the Inside Access tour online & our tix were waiting for us in the cabin when we got back from dinner since the tour was the next day, our first sea day (Tuesday). The tix asked us to arrive by 9:15 am at the Martini Bar on Deck 4 (which was closed, so no pre-tour water bottles there) for a 9:45 start. We filled out paperwork & collected our lanyards, which we got to keep at the end of the tour. We thought this was a great tour! Our guide, Martina, took us to the bridge where we met the captain & got a navigation tutorial from one of the senior officers, down I-95 (the interior hallway that traverses the length of the ship – named after the east coast highway), into a crew-only bar/lounge, to the control room for the engines, to the laundry, & through the food/drink lockers & into the galley. We ended the tour outside the Tuscan Grille restaurant on Deck 3, after about 2.5 hours. During the tour the Captain announced that due to bad weather off the coast of Florida we would not be stopping in Key West, but instead would be going from Cozumel to Costa Maya, with Friday being our other sea day instead of Thursday. We actually thought this was a great change as we’d been to Key West but our prior attempt on another cruise to visit Costa Maya was stymied by bad weather. The crew handled this change smoothly, changing up all the port material & quickly distributing shore excursion lists for Costa Maya. Oceanview Café: After the tour we made the first of many visits to the Oceanview Café on Deck 10 for lunch. Be sure to check both sides of the buffet as they are different. There was a little enclave near the entrance on one side where you could pick up bottled water & soda on the drink package, which was very convenient. They had booze too, but we didn’t try that out so I can’t comment on the variety or lack there of. Overall we were pretty happy with the selection on the buffet. We never saw anyone doing drink service through the tables at lunch, but they were out at breakfast. At both mealtimes attendants promptly collected dirty dishes/glasses. A couple of times we had to hunt a bit for a table but always managed to find something. Cabin Crawl: Our Roll Call hosts were gracious enough to arrange a Cabin Crawl. Interestingly, every cabin had the exact same bathroom layout. The only difference was tile size & color. Some were the tiny brown tiles like ours & others were a larger green tile. All had the deteriorating grout. • Deck 7 Deluxe Ocean View Balcony 2C – exact same layout as our cabin except with different light fixtures • Deck 7 Family Ocean View Balcony FV – great aft corner balcony with a nice divider between the main bed & the fold out sofa area, which also had it's own TV • Deck 8 Concierge C2 – same cabin as ours in a midship location w/out the obstructed view ours had • Deck 8 Concierge C1 – another great aft balcony; otherwise the exact layout as our cabin The Cabin Crawl led me to conclude that the Concierge amenities probably weren't worth the extra money since the other cabins were exactly the same as ours. I'm definitely going to shop for these aft balconies as they were way cool! Ports: In both ports we just went walking around & shopping, so nothing too exciting to report there. The ship had good signage directing you to the gangway & there were tents w/chairs set up just outside on the pier at both stops if you wanted to stop & put away your card, etc. Ice water was available from a dispenser but we skipped those on the way in/out to be on our way. Both ports have street performers and folks in costume, so make sure you take along some small bills for tipping if you’re going to do photos, videos, or just enjoy the shows. As I mentioned earlier, the ship wifi didn’t work for us in either port. In fact, in Cozumel we were docked alongside the Celebrity Equinox. I was able to pick up their wifi, but apparently Celebrity doesn’t sync the credentials fleet-wide as I couldn’t get logged in on theirs. Once we set sail we were able to get back on the wifi. We asked a few crew about this & they said the wifi was on in port & we must be doing something wrong; however, a few other passengers we talked to were having the same problem so I still think they turned it off in port, which is annoying when you pay for the entire cruise duration. We purchased a two-device unlimited package. It was fairly responsive & nicely this wasn’t locked in to the particular device so you could easily switch between devices (when the wifi was working), which is great as I like to use my phone when I’m on the move & a tablet when I’m crashed in the cabin. Disembarkation: Another Concierge level perk was a separate holding area in the Constellation Lounge on Deck 11. They had water & lemonade dispensers as well as hot tea & coffee, plus a few pastries. Unfortunately, getting off the ship was a tad delayed past our expectations as we weren’t able to clear customs & immigration in Key West the day before. As soon as they gave the all clear, around 7:30, our Concierge, Alexandra, sprinted for the elevator bank to hit the down button. I’m not sure how much the preferred departure actually benefited us as we exited the elevator only to end up in a long line of patrons that snaked through the casino & through the main foyer to the gangway. Once the line started moving it went pretty fast but we still didn’t get off the ship until about 8:15. We docked at Pier 23, which unfortunately did not have a Global Entry kiosk, so we got in the regular customs line. We’d walked our bags off, but the baggage claim did at least appear pretty organized by group number. After a cursory passport inspection we headed to the curb, hoping to catch the Avis/Budget bus to get our next rent car. We saw three of their shuttles across the street at Pier 21 as soon as we were off the ship, so we figured one would come by our pier, but it never did. We walked down to the shuttle bus/taxi area, waited 30 minutes, gave up, & hailed a cab since the ride share area for Lyft/Uber was at the other end of the pier. The Avis/Budget building is not on a main street, but is tucked down a side street right next to Thrifty/Dollar, which is right on the street. We did see several Thrifty/Dollar shuttles & if we had known they were right next to each we’d have hopped on their shuttle. Even with a reservation the line to pick up the rent car was huge & they only had two people working. The lady in line in front of me also complained about not having a shuttle come by her pier; she’d also caught a cab. Lesson learned – don’t count on the shuttle & immediately call a ride share. Bonus story: Cabin phone rings, six am. We’re sleeping. They tell DH they’re about to bring our room service. He tells them we didn’t order room service. They bring it anyway. I tell the delivery guy it’s not ours & he argues with me that we did indeed order room service. Uh, no. The guy in the cabin next to us comes out & claims the tray. No apology from anybody for waking us up, which they had to know since my hair resembled the nest of a large tree rat & I only had one eye open. To add insult to injury, an hour later they call the room – waking us up again – and ask how we liked the room service. That person got an earful. When we were finally ready to get up we stopped by the Library on 8 where Alexandra, our Concierge, has her desk. She vowed to check into it. (Side note – there were always people in the library reading…books! Yikes!) When we returned from Cozumel there was an apology note, a plate of chocolates, & a bottle of champagne in the room waiting for us. Nice recovery. At dinner that night, two guys in suits come up to our table. The head of room service brought the actual room service card to show me the atrocious handwriting of the people in the cabin above us. Their nine definitely looked like an eight, so we got their room service. I thanked them for the gifts & was pretty impressed they took the time to not only figure out what happened but made the effort to track us down & explain. And if the people in 9048 are reading this then you need to write more clearly on your room service cards! Read Less
2 Helpful Votes
Sail Date: December 2018
Pros: I love Celebrity cruise lines. Clean and well-maintained ships, superb service, great food, and a no smoking casino. Cons: (on my recent Infinity cruise): Limited music venues. This is the first cruise I have been on in quite a ... Read More
Pros: I love Celebrity cruise lines. Clean and well-maintained ships, superb service, great food, and a no smoking casino. Cons: (on my recent Infinity cruise): Limited music venues. This is the first cruise I have been on in quite a while I was disappointed in the live band and music choices. Very limited variety, no piano bar, not oldies music at all! Made for somewhat of a boring and disappointing cruise, to be honest. On my previous 2 cruises (Carnival), Awesome live band playing 60s and 70s music, but they often played in the casino which was so smoke filled my wife couldn't even bear to walk by it, let alone sit and listen to the band or dance. Also our specialty dining experience in the Tuscan Restaurant was a complete disappointment. Paper thin steaks, bland sides, and extremely slow service. Next time we will pass on the Tuscan Restaurant. A $90 we would love to have back. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.8
Rates 4.0 4.1

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