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1,675 Celebrity Infinity Cruise Reviews

Even though our trip started under a Coronavirus cloud, we were able to make it just under the wire, with all of the cruise warnings. The Infinity did a wonderful job with near constant cleaning, Purell stations everywhere, temperature ... Read More
Even though our trip started under a Coronavirus cloud, we were able to make it just under the wire, with all of the cruise warnings. The Infinity did a wonderful job with near constant cleaning, Purell stations everywhere, temperature checks before boarding. We were able to get a great deal with perks in Aqua class and loved our cabin. Sure, you could tell in some areas that it is ready for a renovation, but that was not an issue in any way. I cannot say enough good things about the crew. We ate almost every meal, breakfast and dinner, in Blu. The food was amazing, and our wait staff became family by the end of the week. Since I had not been on a Celebrity cruise before, I was not familiar with what type of entertainment they would have. But, we didn't have enough time to do everything we wanted. There was always an activity or class in which we could get involved. My cousin loved it so much (it was her first cruise) that we have a deposit down on a future cruise, destination to be determined. Read Less
Sail Date March 2020
Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent. Complaints wire answered with: You call ... Read More
Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent. Complaints wire answered with: You call room service and just let it ring: what do you expect when there's only one person answering the phone. Security procedures coming back onboard really killed the moment, and we lost a sweater. We got the run-around for two days to no avail, even after management saying "Security will call you back within one hour." The embarkation team didn't offer to take our luggage, and mostly ignored passengers, mostly sitting down! They were unavailable for questions and service. The "shows" were mostly awful. The health did shops were only open limited hours, but plenty of bars were open all the time. Getting bottled water was even challenging. Didn't expect to have to forage for and port water daily - and we were signed up for Premium Beverage service. Room service actually LIED, we found it later, and said they don't provide bottled water, even with expensive premium drink Package! And they were disrespectful. As a bonus, the last day turned into a captive-audience, prideful demonstration of gay and lesbian power, complete with YMCA-Spinning DJ and gay men all over each other in the pool and on deck chairs. Or you could go to your cabin and order room service. It was not advertised as a gay and lesbian cruise. The overall value, especially given that we upgraded, was absolutely terrible. This was our first and last cruise EVER. Read Less
Sail Date March 2020
We went on this cruise because we couldn't pass up a great deal. This was our first time in an Aqua Class stateroom. We have done a concierge class once and other times we choose veranda rooms. It was nice having the slightly larger ... Read More
We went on this cruise because we couldn't pass up a great deal. This was our first time in an Aqua Class stateroom. We have done a concierge class once and other times we choose veranda rooms. It was nice having the slightly larger shower, the slippers, 3 Celebrity bags and expanded room service. We had breakfast delivered once and enjoyed it on our veranda, but the food was meh. We never visited the spa. We went to Blu for breakfast the last 3 days of our cruise and it was really nice. The service was amazing. We dined at Blu for every dinner. We were able to have the same servers, Aleksander & Krisna, each night so they remembered what we liked. Fernando, the sommelier was fantastic! He suggested some wonderful wines and had a heavy pour. He also led the wine tasting on a sea day that even my husband who is not a wine drinker enjoyed. We learned a lot and had fun. I would suggest it. We upgraded to the Drinks & More package since it was only $9/day/person more. I don't think we would do it again if it cost any more. We missed the wine tasting that was included (dummies) and we don't usually drink in our stateroom. We enjoyed the beverages in our minibar but it didn't make a big difference. The only thing I didn't really like about Blu was the bread was more on the healthy side as well as the butter. In the MDR, you get 3 types of butter with some delicious bread. In Blu, you get butter and 2 vegetable dips. It's healthier, but when I'm on vacation, I like to go all out on what I eat. We ate at the buffet a couple times. It's the buffet, nothing to write home about. The people working there were very nice and kept it clean. The rest of the ship was in pretty good shape despite what others have reported. It was clean. It's showing its age a little but it didn't bother us. I thought the crew was all very friendly and eager to help. Gareth at the pool bar made the best drinks. Get the creamsicle, it's amazing. The martini bar was fun and they had VERY heavy pours. The only show we went to was like the Newly Wed Game. I don't remember what they called it. I was fun but not as funny as it is on Royal ships. We visited the gym. It was too hot in there for my liking. We got our workouts in and it got the job done. I liked the cool towels. Getting on and off the ship were super fast and easy. We had to go through customs in Key West and that was a breeze as well. We went before they were scanning everyone's temperature so I can't comment on that. We didn't do any Celebrity excursions. Overall, great ship, WONDERFUL service and people on board. I would recommend it. Read Less
Sail Date February 2020
We booked this as a family cruise back on Jan 2019. There were 10 family members going (4 generations) We got a great rate with all gratuities, drinks and on board credit included. This was the main reason we picked this cruise. We ... Read More
We booked this as a family cruise back on Jan 2019. There were 10 family members going (4 generations) We got a great rate with all gratuities, drinks and on board credit included. This was the main reason we picked this cruise. We usually sail with Royal but have been on Carnival, Holland America and one other Celebrity before. Food in main dining could have been better. We never starved but have had better meals on Royal. The buffet was better than normal and lots of options. We ate in the main dining for breakfast 1 morning and it was very good. The burger place by the pool was also good. Room- We had an oceanview room on the 2nd floor. Location was good and not a lot of noise but the room could be a bit bigger when you have 3 in a room (Which we did with my wife and my 12 yr old) Drinks- We had the classic package and it was great! Everything from beer to wine to frozen drinks and liquors after dinner. Entertainment- The comedian on the first night was great and had all of us in tears but after that it was hit or miss. Royal Caribbean has way better entertainment and I have been on Allure, Adventure, Liberty and Majesty and all had great entertainment. Overall it was a good cruise but the perks made up for the things we didn't care for. In my opinion I still like Royal the best for overall experience. Read Less
Sail Date February 2020
I loved this ship. The staff was excellent and the ship was so clean. This cruise ship was definitely better than Norwegian cruises. My only complaints were that I wish they kept the buffet out for longer because we had dinner reservations ... Read More
I loved this ship. The staff was excellent and the ship was so clean. This cruise ship was definitely better than Norwegian cruises. My only complaints were that I wish they kept the buffet out for longer because we had dinner reservations for 830pm and most of the buffet was closed off by 230. I wanted to eat lunch later because I had such a late dinner hour. Also, certain times of the day were kind of boring and nothing to do. Also, the TV in the room only had like 4 options to watch regular tv besides many news stations and the 5 channels they had devoted to the ship itself. The entertainment was pretty good. I loved the fact that they didnt have a water slide because then I think there would have been more kids on this ship so I'm glad there were hardly no kids on here. I'm not sure if it was because there is no water slide or if it was because of the time of year I went. But i did appreciate not having many kids on this ship. I had an overall pleasant experience on it. Read Less
Sail Date February 2020
I chose this cruise to join friends. All the staff were outstanding! The cabin was okay. The beds, food and entertainment was awful. I truly believe they are purposely putting out tasteless dried out overcooked cold food on the buffet so ... Read More
I chose this cruise to join friends. All the staff were outstanding! The cabin was okay. The beds, food and entertainment was awful. I truly believe they are purposely putting out tasteless dried out overcooked cold food on the buffet so you will pay for the restaurant dinners. The dining room food was a bit better even though I had to send a plate back and my friends had to send their steaks back for they were shoe leather. The ship needs desperate attention, especially the carpet. It is come up and loose in many places and easy to trip over. We done excursions on our own. Mr. Sancho's in Cozumel and Rented a golf cart in Key West. I've been to both ports a few times. Though I got a good deal on this cruise I would've gladly paid more for a better experience. No more Celebrity for me. Read Less
Sail Date February 2020
Ship: The infinity is a beautiful ship even though she is an older ship. Kept in great shape and was very clean always. Great Captain too. Embarkation and disembarkation went very well. We were actually the first passengers on the ... Read More
Ship: The infinity is a beautiful ship even though she is an older ship. Kept in great shape and was very clean always. Great Captain too. Embarkation and disembarkation went very well. We were actually the first passengers on the ship due to wheel chair assistance boarding. Did not need wheel chair on the way off. Dining was really good. I totally recommend La petite Chef at Cuisine it was fabulous and very entertaining. The Tuscan Grille restaurant was awesome too food was really great. Ocean View Cafe had a very good variety of items to choose from. Dining room was very good too. Ate in a different place everyday. Golden Girls activities were very enjoyable and the ones I went to were a lot of fun. Quite a few of them were too late for me Ports were both very good however I did not use shore excursions as we explored on our own. All in All it was a really good cruise. I will definitely cruise again but probably not on a theme cruise. Read Less
Sail Date February 2020
Great amenity package. Love cruising with Celebrity. We are Elite and enjoyed our extra amenities. Staff was so gracious everywhere. Room steward, Elise was very attentive to our needs. Lewis, cruise director was very personable and ... Read More
Great amenity package. Love cruising with Celebrity. We are Elite and enjoyed our extra amenities. Staff was so gracious everywhere. Room steward, Elise was very attentive to our needs. Lewis, cruise director was very personable and approachable. Cabin was spacious and met our needs. Bathroom had good counter space. Shower had a curtain but did not press against the body while showering. Good water flow lots of hot water. Area of our cabin was quiet. Entertainment was the best. Had some great drinks and the wine selection was one of the best and affordable. Lobster served on this 5 night cruise. Excellent. Dining staff made sure we got out in time to see first show every night yet did not rush us. Relaxing but with lots of entertainment options. Dance floor was nice with dancing each evening. Highly recommend. Went through customs on board in Key West and made it so easy to disembark in Miami . Read Less
Sail Date February 2020
Chose this cruise because I've been on a Celebrity cruise before, and because it fit around the costs and dates we needed to coincide with work vacations. We are a couple in our mid 50s, early 60s. Celebrity does a great job ... Read More
Chose this cruise because I've been on a Celebrity cruise before, and because it fit around the costs and dates we needed to coincide with work vacations. We are a couple in our mid 50s, early 60s. Celebrity does a great job with preparing you for the cruise, all the information you need is online. If it's not, then you'll get it in an email before you leave, and in plenty of time! Their embarkation process is smooth, you're on the ship in no time. The Infinity needs a makeover but it's getting one this year so I won't go into the details except to say at no time did we feel it wasn't clean...it's just old. Most meals were taken at the Oceanview Cafe (buffet style). Food always looked and tasted great. Heard a guy ask if they had corned beef hash, they didn't but there were 1,000 other items. Ate one dinner in the Main Dining, we had select dining where a specific time was not required. Meal was delicious and although some might think it's not enough food, you do not leave hungry. They placed us (a couple); at a private table, but it was less than 12" from the other table. Not ideal for privacy. Key West was fun, they offer a free shuttle to/from the ship to one point in town. Cozumel, our excursion canceled due to rough waters, we walked a mile up the street, no beach nearby, rows of shops everyone trying to get you into their business. Not my thing. I wish this cruise played more upbeat Caribbean music at their pool. On port days, it felt like elevator music was played. Most days it was 80 - 90s mellow music, again. Not my style on a cruise. The ship offers plenty of places for down time, hideouts etc you never feel overwhelmed with people. I would like more upbeat places to dance at night, it just isn't that awake at night. Their comedian was hilarious with his improv, and the Cruise Director was super, he's a keeper, Celebrity! Their shows at night were below the level I've seen on other ships, not sure why. Would I sail again? Celebrity definitely yes. Infinity, not sure. Read Less
Sail Date February 2020
We are Elite members of Celebrity and we couldn't pass this cruise up because the price was so good with all 4 perks and some refundable OBC. Embarkation was very quick because we arrived at the port about 90 minutes before sailing. ... Read More
We are Elite members of Celebrity and we couldn't pass this cruise up because the price was so good with all 4 perks and some refundable OBC. Embarkation was very quick because we arrived at the port about 90 minutes before sailing. Our C2 balcony cabin was as expected. It was clean with lots of storage. We overlooked some of the frayed and just a little worn furniture because we knew that this ship was going to be refurbished this year. Our room steward, Christian, was outstanding. He was always there when we needed him and he took care of a few small problems that we had. He is a gem! So now the muster drill. Why can't Celebrity get it right? We're standing for a very long time. It's crowded. It's hot. There seemed to be no air conditioning at that time. Of course, we had to wait for some late arrivals. No one was really paying attention. That could be dangerous. The only good thing was that they scanned your sea pass card to make sure you attended rather than asking your cabin number. And then the throngs of people trying to get back to their cabins or the bars. Aaaaaaarrrrrgggghhh! We had early dining and were given a table for two in a great location. We ate there for 3 of the 5 nights and the food was pretty good. The service from our waiter, Ronny, was excellent. The other two nights we ate at Tuscan Grille, where the food was just OK and way too much of it, and Sushi on Five. The food was good but for the first 10 minutes, we couldn't even talk because there were two musicians playing two stringed instruments and it was very very loud. Had I not been trying to eat, I would have enjoyed it. The buffet food was good and no problem founding tables for breakfast or lunch. Twice we ate at Tuscan Grille for breakfast (an Elite perk) just to relax and get away from the crowds. I had a foot massage (Reflexology) at the spa. Great ot have OBC to use. To find chairs outside, we had to go to deck 11 and then climb the stairs to deck 12 where it was pretty empty. I really don't like being treated like a sardine. We also sail Oceania and they do it right. The production shows were outstanding. I did not see the comedian but my husband said he was really funny. We are booked for a May cruise on Constellation and we're looking forward to seeing the refurbished ship. Infinity was not refurbished but that shouldn't stop anyone from cruising on it. Read Less
Sail Date February 2020
Any cruise is great. 5 days not enough. Ship is ready for a refurb but still nice Service was great and so was the food. Didn’t like any of the production shows so we didn’t attend. Would do it again for the right ... Read More
Any cruise is great. 5 days not enough. Ship is ready for a refurb but still nice Service was great and so was the food. Didn’t like any of the production shows so we didn’t attend. Would do it again for the right price. Our cabin wasn’t as clean as it should have been. There were a pair of socks left over from another cruise in a drawer. A Sea Card Pass from two cruises before us. Don’t know how they got off the ship without it. A letter on the vanity telling the person they received $50 SBC from their travel agency and a pair of panties under the bed. Went to Tuscan Grill and want impressed. Food wasn’t any better than what we get in the MDR. Glad we got it at a discount. Beverage server in the dining rooms was quick Did the round the world wine tasting. Didn’t learn much but had a lot of wine. Very bad internet speed. Small balconies Read Less
Sail Date February 2020
Caveat - this was a quick weekend two-day cruise so it's not the same as a longer cruise. But there were some issues that shouldn't have happened on any Celebrity cruise no matter what the length. Pros - Infinity is due to be ... Read More
Caveat - this was a quick weekend two-day cruise so it's not the same as a longer cruise. But there were some issues that shouldn't have happened on any Celebrity cruise no matter what the length. Pros - Infinity is due to be revolutionized this year. We were on Summit this year so it was interesting to compare the two. Even though Infinity is worn the public areas looked great. The ship was clean and I think in better shape than last spring when we were on Infinity. The other passengers on this cruise were probably the nicest group of people that we have ever sailed with. Everyone we encountered was very polite and seemed happy. People sometimes call these short cruises "party cruises". We saw a lot of people drinking and having a good time, but did not see anyone getting out of hand or causing a scene. Embarkation was incredibly quick. I don't think the ship was full so when we arrived around noon we had virtually no waiting. Cabins opened up at about 1:30 (I can't wait until every ship lets you go directly to your cabin) but we were able to easily find a seat in the Oceanview with our luggage. Cons - The service was a big step below our last cruise on Infinity and our Summit cruise over the summer. Had a bad experience the second night in the MDR (select dining with a reservation). Asked to be placed with the waiter from the night before and they put us all the way across the dining room at the table adjacent to the server's station. Then our waiter simply disappeared halfway through the meal (even the head waiter, who had to clear our table, couldn't find him). This morning we were planning on leaving the stateroom at 7:30 to self disembark. At 7:20 the room attendant let herself into the room without even knocking and seemed shocked that we were still there - and really wanted us out of the room. Food - Definitely a step below the Summit. Two really bad experiences with desserts. Went to Al Bacio for a snack and asked for a piece of the strawberry cake in the display case. That cake must have been sitting there for a week - the bottom "crust" was so hard you could not cut it with a fork. Next day tried a piece of the pistachio opera cake from the oceanview - same thing - bottom layer was so dry it was like bread. Foccacia was also dry and stale as were some of the rolls in the bread basket in MDR. I felt like they were using up leftovers. One chicken dish in the MDR was so dry and overcooked it was almost inedible. Tried and true things - prime rib and pasta bolognese, were very good though. Entertainment - I felt like we had the "b" team. Played trivia a couple of times (met some lovely people to team with) and the activities guy was incredibly obnoxious. My husband called him "creepy". Asked the questions then wouldn't shut up. Talked and talked and talked some more - mostly about himself. The production show was Star Factory. We saw this show on the Summit. This case was much less talented. They tried hard but I felt the voices were not nearly as good as the other case - especially the male singers. There was some trouble hitting the notes. Disembarkation was not great. Tried to get to the Rondezvous where we were supposed to go for self disembark. But the whole ship was self disembark (or it seemed like it). We got about 10 feet into the casino and that was when the line stopped. Ok, no problem, wait in line. But there was no staff directing traffic and no one really knew what was going on - so there was lots of line cutting from the elevators. And no announcement at all that the ship had been cleared. Saw the Captain once in the elevator. He wasn't very visible during the cruise. And no Captains club activities and no bags or key holders. Not that I needed another one - but not even offered. It was a cheap cruise and we got what we paid for. But disappointing because I know Celebrity can do better. Read Less
Sail Date February 2020
We recently took a short, 2 day trip from Miami to the Bahamas on the Celebrity Infinity. Although its an older boat it was in fine physical shape. We were looking for a short, relaxing weekend. However, after a good number of ... Read More
We recently took a short, 2 day trip from Miami to the Bahamas on the Celebrity Infinity. Although its an older boat it was in fine physical shape. We were looking for a short, relaxing weekend. However, after a good number of excellent prior Celebrity cruises we were very disappointed. The food in the dining room was very salty. The food in the buffet was very limited in choice, rather unattractive in presentation, and pretty below average. The boat seemed understaffed. Sitting on deck, staff did not come around asking if we wanted drinks, they did not clean up tables, and in fact were pretty missing. The weather going to the Bahamas was a bit rough (waves at about 6- 7 feet). Other boats we've been on effectively used stabilizers to reduce the movement and discomfort of passengers. If the Infinity has these stabilizers it seemed they were not used. All in all a below par performance Celebrity! Read Less
Sail Date February 2020
This was a quick 2-night weekend cruise meant to re-adjust Celebrity's schedule after a "rock and romance" charter. We took advantage of the low rates offered, but it seems Celebrity adjusted their service accordingly (more ... Read More
This was a quick 2-night weekend cruise meant to re-adjust Celebrity's schedule after a "rock and romance" charter. We took advantage of the low rates offered, but it seems Celebrity adjusted their service accordingly (more on the cons in a bit). Overall Pros: As others have stated, check in was a breeze. Passengers consisted mostly of couples and some friend groups, spanning all ages making for a lively crowd. Not too many kids onboard, but as another reviewer stated, the sailing seemed to have some of the friendliest passengers around...an overall pleasure to cruise with. In addition, service was good by some staff members, ranging from stateroom attendant to pool/bar attendants. Cons: Take Home Message = Morale is low among employees, communication is sorely lacking as is effective management. 1. Maintenance: D grade, Unfortunately, not only is Infinity showing her age, it seems her maintenance is sorely lacking. As we sailed away in the fwd lounge, for instance, we moved a nearby chair for a fellow Soon as we moved the chair, however, one whole leg just popped off! Crazy dangerous. We saw rust just about everywhere, but most alarming were actual metal rails coming undone from their posts. One rail (at top most deck where random loungers were left to die) was actually dangling off. Sharp pieces of metal were seen sticking out from posts as well. As for room maintenance, it is what it is for a 20-year-old ship. Expect rusty water stains in shower (at least they changed out the shower head) and dated, worn furnishings. Bring your own can of lysol or wipes. 2. Food: B grade, Most of the food offered was uninspiring, almost like a bland rendition of what we've come to expect from Celebrity. It wasn't bad by any means, just okay. It almost seemed as if main dining room food was purposefully dull so patrons would spend their monies on the overly-hawked specialty restaurants. In fact, soon as we stepped onboard we were approached by no less than 4 waiters viciously hawking specialty restaurants (reminded me of the old straw market in Nassau)! In other venues, we noticed the soft serve ice cream machine was broken and out of order. We even saw napkins advertising the rock and romance cruise all over the ship. Now, I'm all for recycling and reducing waste, but c'mon folks, at least turn the napkins over to the plain side. I almost had a coronary when I thought we had joined a charter cruise! 3. Disembarkation: F grade, So unnecessarily disorganized and totally botched by Celebrity staff. There appeared to be a delay in having the ship cleared (no biggie, it happens) AND as it was a 2 night cruise, it seemed most people were waiting to walk off with luggage in tow (again, no biggie, part of what is expected on any weekend cruise). Where Celebrity lost me, however, was their lack of communication and organization. Early on, a line had formed on the outside of the promenade, maybe 20 feet long, waiting for the ship to be cleared. After a few minutes in line, however, patrons were told to go inside and join the line snaking around the rendevoux and into the casino. Okie dokie, orders were followed and we waited a good 40 minutes in the casino before the line began to crawl forward. Another 25 minutes and we were finally and happily walking off the ship, only to notice that the original line we had joined outside was actually in effect, functional, and allowing those that had just joined in the line to move through with no delay. Way to tick off hundreds of passengers who followed orders. NO ONE was directing passengers NOR ensuring that line cutters didn't skip. Overall pathetic disembarkation and left even some of the friendliest people with a bitter taste. 4. Spa: F grade. Wow, what can I say. Plenty of staff milling around, chit chatting their hearts away. No regard for customers whatsoever. After asking to use the thermal suite, I was given the grayest (used to be white) nastiest robe, a key to a locker, and directed to the bathroom. Upon walking out of the bathroom, I had no idea where to go, so naturally, I asked a crew member to point me int he direction of the thermal suite. They said they didn't really know where it was. Hmmm, that had me thinking a bit, but along came another member and upon asking, she pointed me all the way to the front of the spa area and said it'd be the furthest room. Ooooohhhh-Kay, then off I went, only to find that I had walked into a massage room (thank God no one was in there, but it certainly didn't look like a thermal suite to me). At this point, I'm a bit fuming you see, wandering around the spa area, asking and not receiving any direction. So I made the trek back to the reception area where I find all 10 spa members chit chatting some more. One of them has the grace to point me in the right direction (just behind the reception desk as it were...would've been nice if they'd told me that in the first place before sending me off the the bathroom). Once in the dark, dank, tiny, poor excuse for a thermal lounge I noticed the water jug was empty. Several spa staff walked in and out of the room, mostly to scent the area with a spray bottle...guess the diffuser was broken too? After 1/2 an hour, I kindly pointed out to one of the staff members that the iced water was in need of replenishing. Her reply went along the lines, of "ok ok, well someone will replace it later on." 5. Room 8002 is adjacent to a crew area, possibly the officers quarters. As a result the entire hallway constantly reeked of cigarette smoke. The smell permeated the air in the room as it was closest. Avoid the entire hallway if you are sensitive to smoke. They really need an air purifier! Read Less
Sail Date February 2020
Review for 2 day cruise from Miami to Nassau on the Celebrity Infinity, departed February 22, 2020. Maybe because it was a 2 day cruise everything seemed condensed or abbreviated. We have sailed in 3 stateroom categories with Celebrity ... Read More
Review for 2 day cruise from Miami to Nassau on the Celebrity Infinity, departed February 22, 2020. Maybe because it was a 2 day cruise everything seemed condensed or abbreviated. We have sailed in 3 stateroom categories with Celebrity – balcony, Concierge and Aqua class. In my opinion, I would just stay with a balcony room UNLESS the cost difference of upgrading is less the 10%. This 2 day, weekend cruise did not tempt us to buy the drink package as we were off the ship all day Sunday, and I do not drink. I do like a specialty coffee every so often and the $5 cappuccino in Cafe Bacio was reasonable. Wine by the glass varied from $6 to $11 and I realize that you need to ask for a particular name, not just Chardonnay, or you got served the more expensive brand. Embarkation. We arrived around 11:30 and sailed right through check-in, as we were able to use the shorter Aqua class priority line. Arrival at terminal to being on board was 15 minutes from stepping out of the cab to swiping our Seapass through on board security. They did ask questions about our travel outside the US and if we had been in contact with anyone who traveled to China etc., about 5-7 questions. I wonder, when they swipe our passports, whether it shows where we have traveled, as a person could lie. They offered complimentary champagne as you entered the ship. We went right up to to Buffet to grab lunch and then explored the ship. Rooms were ready about 1:15 to 1:30. Our muster drill was on deck 4 Rendezvous Lounge and was VERY crowded. After muster, we headed up to the Constellation Lounge, Deck 11 forward. We sat at the bar and was able to look oforward over the heads of the people in front chairs. There were 6 other ships in port so the sail away was fascinating as they all positioned to leave. The bartender was Borys and he was EXCELLENT, accommodating and attentive. His wine pours were generous and he appreciated the little extra tip we gave. He was also our bartender for the Captain Club reception for the Elite and above members.. We are Diamond on RC so Elite on Celebrity. There was no daily Captain Club event on Embarkation day, so we only got to experience it one day. They passed horedouvers which were interesting and tasty. I would have liked the Captain Club manager and staff to have circulated more and spoke to guests. Cabin 1105 – Aqua Class Deck 11 Aft First we loved Deck 11 as the balcony's were wide open to the outside above. The Aqua class rooms on deck 9 are all under the huge overhang from the restaurant above. I would also suspect that there could be noise issues from the buffet area. That being said we did feel the ship movement much more in the Aft compared to our usual choice of mid ship. We have sailed under the buffet area and we did hear a lot of carts EARLY morning and throughout the day. The amenities associated with the Aqua class were non existent or not recognizable, EXCEPT the Blu restaurant which was excellent. The Food was creative and the room was intimate with enhanced service. I was told several times that I could order off the MDR menu if the selections didn't fit our tastes. In fact I saw several diners doing just that. We had breakfast in Blu and 1 dinner. It being only 2 days we didn't use the Persian Garden, which was very crowded. The Usual all day lounge savers were very evident. There was minimal literature about Spa amenities, no invite to tour spa, so in my opinion not any perceived value, unless your a spa person or the room cost is the same. The plush bathrobes, and slippers seemed the same as on every cruise, the fancy spa shower featured 4 or 5 jets what were weak, no aromatherapy infuser, pillow menu and I couldn'r tell in the toiletries were an upgrade. The mini bar was stocked, but no price list evident. There was room in it for our 2 bottles of wine. There was a carafe of water, refilled daily and 2 bottles of water. Because of the mini bar I wasn't sure if the water bottles were complimentary or not. Aqua class enjoys an expanded room service menu. Other perks mentioned by others, but not in evidence for our cruise were: a Carafe of Iced tea, Pillow menu, welcome sparkling wine and no shoe shine. There was a pair of binoculars and an umbrella for your use. I did request an extension cord and it was brought before evening turn down. Blu, Deck 5 Blu restaurant was excellent, the food was creative and the room was intimate with enhanced service.. I was told several times that I could order off the MDR menu if the selections didn't fit our tastes. In fact I saw several diners doing just that. We had 2 breakfasts there and 1 dinner. Breakfast included several items which I love including eggs Benedict with spinach. The staff was always walking around with juice, pastries and coffee, similar to the MDR but more frequent because of the smallness of the room. As in the MDR you can get extra sides like sausage, bacon etc. Dinner was excellent and the variety was good. We are not seafood people, but there was enough variety. Portions were smaller, except for my wife's smoked chicken and orzo which was served in a huge bowl and twice what she could eat. I had the short ribs which were very good. We love good food and were not disappointed. And the almond encrusted Brie was perfect. Buffet The selections on embarkation day were minimal and seemed to lean heavily towards east Asian food. The salad bar was good and the carving station item was fresh and hot. Several of the items on the line were stone cold.. The problem was you only discovered this after finding a seat. We were only there for embarkation lunch and port lunch.. I did walk through one night just to see, but again I wasn't as impressed as I have been on prior cruises. Desserts were good, but I thought they were minimal. Pizza was good and the chicken salad, in the Aft buffet area, was good. This area, on prior cruises, offered made-to-order steaks, lamb chops and seafood, but not sure if this was true on this cruise. MDR We did one dinner there, at 6:15 and I have to say the service and attentiveness by the floor manager was excellent. I had the pork chop and the prime rib, which were both cooked perfectly. Rough seas made us cut dinner short, my wife was feeling the movement, and the manager was genuinely concerned and offered to send up dinner, but we declined. Service was attentive and quick. Activities and shows Due to rough seas they switched the production show with the comedian. The comedian was great and did a lot of audience participation. The production show featured great songs and dancing, but I think shows on other ships are better performed.. Casino was active and my favorite slot machine, Buffalo, was in evidence and again didn't disappoint. I doubled my money and have enough conviction to walk away. We like Celebrity ships as the casinos are smoke free. Cafe Bacio offered the usual coffees and desserts. $5 cappuccinos were decorative and delicious. Waitress Service, which I've experienced on other ships, was spotty. Excursion We booked a private tour through tours by Cheryl. We hadn't been to Nassau since taking our first cruise there 35 years ago. We saw the Versailles gardens and the French Cloisters on Paradise Island. We then proceeded to Fort Montague, where a guide gave us a great tour and history lesson. This fort is a smaller less known fort and the driver said we would get more ot of it then the other 2. We then did the other areas including the Queen staircase and the Ardastra zoo. We visited Junkanoo World and loved the energy and passion of the owner. The owner, Quentin, is VERY passionate about his Museum. This is not an attraction that gets a lot of attention, but seems to do a lot for preserving the history of the Bahamian culture. He speaks a lot about his travels and his humanitarian efforts, a bit to much for me, but I applaud his efforts.. This does not take away from the work he does with the youth and the community. While we were there, 5 of his “kids” were along for the tour, helped us put on mardi gras/Mummers style costumes and lead us in a musical parade. He is teaching the youth about the culture and history while they learn about hand making the costumes, hand bells and drums. He truly gives back to the community and even arranged to give food and supplies to our driver who's family lost everything when hurricane Dorian destroyed his island of Abaco. Tours by Cheryl. Arranged a head of time, deposit on line and tailored to what we wanted to see. Our driver, Rigby, was very knowledgeable about the history and was concerned about us seeing what we wanted. I recommend Fort Montague, Queens Staircase and the cloisters. Read Less
Sail Date February 2020
Where do I start? We really wanted to like Celebrity, alas it wasn't so. A little background about our cruising history: this was our 6th cruise on 5th cruise line, and first time on Celebrity. Other cruises were on NCL, Princess, ... Read More
Where do I start? We really wanted to like Celebrity, alas it wasn't so. A little background about our cruising history: this was our 6th cruise on 5th cruise line, and first time on Celebrity. Other cruises were on NCL, Princess, RCL, and twice on MSC. We were looking forward to this short weekend cruise on Celebrity Infinity given Celebrity's reputation and accolades. We left thoroughly disappointed. I'm focusing this review on embarkation, dining, service, disembarkation and cabin. We missed most of on board entertainment so I'm not factoring that into this review. Embarkation We arrived at Port Miami around 11am. There was no line and we were in Concierge rooms, so there was a separate rope-line for Concierge check-in. First misstep of many happened here. We were a group of 4 in two staterooms and I wanted to pay all on board charges with a single credit card. The young lady directing us to check-in agents said they can only do 2 people at a time. What? I didn't insist since agents were available and there was no wait. When the agent was setting up my stateroom's on board account, she said the system can't process it because my card was tied to another room, my parents'. I ended up using another card. When we finished, I asked the agent why all 4 of us couldn't check-in together and we were told only 2 at a time, she said that wasn't true and they check-in families all the time. At the time I just thought "oh well" and went up the escalator to board the Infinity! And that was almost the highlight of this short short cruise. Once on board, for the first half day and night we were constantly hounded by sales pitches. Even before stepping inside, they had a table set up to sell you beverage packages. Once inside there were crew members in, what seemed to me, every single open bar & lounge trying to sell beverage packages. I know crew members receive commissions if we buy or upgrade with them. However, it was clear they were not enjoying it. I got the feeling they were doing it because they needed (not wanted) the extra commission. While a polite "No, I'm all set" was all it took to escape one sales pitch, not 2 minutes later we had to repeat it again, and again, and again. It got tiring really fast. Since we were in Concierge rooms we were able to have lunch on embarkation day in MDR. Even during this lunch, there were crew members circling tables asking if we wanted to book specialty restaurants. Not once, but twice. By this point all of us were slightly annoyed. Later that night I ordered a latte at the atrium coffee shop. Again I was asked if I wanted a beverage package. I mean I understand they needed the extra commission, but seriously?! Even Royal Caribbean wasn't as pushy as what we experienced on this cruise. Food/Dining Maybe chalk it up to misplaced expectations? Given all the awards Celebrity had received on its food, our expectations were high. I thought Celebrity was once voted 'Best Cruise Line for Foodies.' Perhaps I was mistaken. The highlights of our 4 meals in MDR were beef short ribs during embarkation lunch and steaks during dinner on both nights. The rest of starters, entrees and desserts were just average. Pastries, including cakes from atrium cafe and buffet, were dry and crumbly. Only positive about pastries and cakes was that they were not overly sweet. The buffet area was small, but with a decent amount of selections. I don't mind small buffets as long as food tastes good. No luck here. As previously mentioned, cakes & pastries were dry. I had two slices of pizza in the afternoon of our single port day, and cheese on pizza wasn't even melted all the way through. Underneath melted top, cheese by crust was still in their original shredded form. Tasted stringy. Although it wasn't all bad at the buffet. There were a few highlights. My mom liked their fries. I didn't try any but I'll take her word for it. Drip/brewed coffee from buffet was actually stronger than the paid latte I had. Same can be said for ice cream, buffet's ice cream was fresher than what I had from gelateria (had frost in them, $5.40 with service fee). Onion focaccia bread was amazing. The rest? Forgettable. There were couple missteps from dining service at MDR. First one was half our own fault. DW and I went to MDR on 2nd night around 6:30pm to get a table for 4 while my parents went to drop off some things in their stateroom. We had Celebrity Select dining, but couldn't get the reservation for 2nd night. So hostess sat us on the upper level MDR with the early set-time dining group. For some reason it took my parents 30-minutes to return to MDR. During that 30 minutes we were repeatedly asked if we can place our dinner order. We didn't want to because we thought my parents would return at any moment. In the mean while the table next to us were also waiting for remainder of their party, and yet they were not haunted by their server to place orders. What gives? By 7pm they said we need to get our orders in because second seating was at 8:30pm. Luckily my folks arrived and we ordered within a couple of minutes. We were done by 8:00pm with desserts finished. What I don't understand is how long does it take them to set up a table? An hour? Oh by the time we left, the table next to us were still there on their main courses. Really? We were thoroughly annoyed. Instead of offering a solution (re-seat us downstairs) they kept pressuring us for order. What would that accomplish without guests present to EAT prepared food? If we had ordered and they actually brought the orders out, we'd likely return them to kitchen when my folks arrived because their food would have been cold by then. Second issue involved complimentary sparking wine for Concierge rooms. Numerous CC posts had mentioned they were able to exchange the complimentary sparking wine for something else in MDR with a small up charge. When we asked, the answer was it cannot be done after two sommeliers on two different nights checked with their supers. One sommelier said the sparking wine was given by Guest Relations, not by food & beverage. So if I wanted something different, I'd need to go to Guest Relations. We decided not to bother with it. Ok fine. We were being cheap. To us it seemed Celebrity doesn't have a standard process for guests asking to exchange complimentary wines. And when I'm on board, I don't care which department gives me what. To me, they were all from Celebrity Cruises. This whole experience left us very disappointed. Service I appreciate fast & efficient service at any time. Infinity's crew met those criteria and I like it. However I can't figure out what their service model was. On other, mostly American, cruises, crew members put on a smiling face (faked or not) and try to be friendly. On MSC, crew members were polite and disappears from your space for a while before checking on you again. On Infinity, they were polite, not necessarily smiling, efficient, fast, but also in-my-face selling packages. Not going to beat on a dead horse any longer. Time to move on... Disembarkation Yet another service issue. We finished our disembarkation breakfast around 8am, with walk-off scheduled to start at 8:10am. By the time we went to join the line, it had snaked around Rendezvous Lounge to the casino. We waited for a bit then decided to join the line, since there were no indication the line was getting shorter. That was 8:30am. We didn't get off the ship until 9:20am. The reason? There was only one person scanning ship cards at the end of the line. There was another line but it also had one person. Not sure why Celebrity felt they could get away with only 2 crew manning those stations. Well being a short cruise didn't help with walk-offs, since most of guests only have a carry-on bag and 95% of us decided to do walk-off instead of waiting for baggage. Of all the cruises we'd been on, this one took the longest time to disembark. Cabin The only real highlight of this cruise: our Concierge cabin aft of the ship. We had 7208. The room itself was a standard balcony room. Nothing special. Storage space was pretty limited. For cruises longer than 7-nights you'd probably need to use their laundry service because closet can't hold more than that for 2 guests. What really set 7208 apart was the depth of its balcony. The balcony was almost as deep as the cabin itself. There were 2 chairs, 2 loungers, and a round table on the balcony. Majority of the balcony was covered, and plenty of sun where the loungers were at. We spent quite a bit of our time on the balcony. If it wasn't for the service issues, I'd book this cabin in a heartbeat on a longer cruise. Our cabin attendant did an excellent job tidying up our room and was prompt with our requests. He was the only one we did not have any service issues with. Summary In short, Celebrity Cruises is one-and-done for us. Given its market positioning (premium) and fares charged, I'm unwilling to give Celebrity another chance. It just doesn't have that premium feel. I also don't understand why there are so many accolades on Celebrity's food. It was just average. I don't think being a short cruise has anything to do with it, since MDRs usually operate with menus on rotation. And how do you explain dry cakes and sub-par pastries? I would not say we'd never sail Celebrity again. But in order for us to do so, it'd have to be an amazing deal on a longer cruise. Otherwise we are not risking our vacation time and money on a cruise line where we didn't have a good experience. Read Less
Sail Date February 2020
Hi, I have to tell you that my mother, myself, and my brother were all VERY disappointed in the cruise. The first night we spent over an hour and a half waiting to play deal or no deal and the game was cancelled. According to the first ... Read More
Hi, I have to tell you that my mother, myself, and my brother were all VERY disappointed in the cruise. The first night we spent over an hour and a half waiting to play deal or no deal and the game was cancelled. According to the first people we spoke with, we were told that not enough people had signed up. They stated 10-12 people needed to buy into the game so that it could be played. We asked to speak to the supervisor and ended up having to go to guest services to get him called down to speak with us. I showed him the math on my calculator, 6 people had bought 3 packs to play, that is the same as 12 individuals signing up to play. He claimed it was corporate who cancelled the game and that there was nothing he could do. We asked why we weren't offered the option to play the game without a prize, to which he stated he could not do that. He said he would follow up with us later and let us know why it was cancelled when clearly the math proved that the sales were the same. To this day, I have not received a call or email following up on this issue. The next day we went to the coffee bar and purchased a cookie and drinks. When my mom asked for her cookie on a plate, the server stated "you should have said that when you ordered, I already placed it in a bag." This is just an example of how we were spoken to throughout the cruise by staff. Simple requests were returned with demands by staff that we correct our actions, not vice versa. When ordering room service for breakfast, I filled out the form and placed it on our door Friday night. Saturday morning we received our food with MULTIPLE items missing that had been ordered. On Sunday, when I called room service the line rung for over 5 minutes, I called guest services and they ended up connecting me to room service. The food came but our milk had to be replaced with skim milk. Little things like this were just major disappointments. When you pay to be upgraded to concierge level there is a certain expectation of service and sadly this cruise was a major disappointment. My mother is booked again for this same cruise in March and I am hoping that she will receive different service. I also hope that we hear back from someone regarding our treatment and loss of time. I have waited to post my feedback regarding the cruise until I heard from someone that works for Celebrity, alas I have received no response from them. If you are looking for a relaxing 2 night cruise out of Miami, this is not the cruise for you. What was meant to be a quick getaway to relax ended up being a huge disappointment and waste of money. Read Less
Sail Date February 2020
Good ship for music cruise. Mold and mildew smell in our bathroom nauseating. Level 8. Concierge class not worth extra money. Breakfast buffet awful except for made to order omlets. Best dinner food was pasta, by far. Tried two specialty ... Read More
Good ship for music cruise. Mold and mildew smell in our bathroom nauseating. Level 8. Concierge class not worth extra money. Breakfast buffet awful except for made to order omlets. Best dinner food was pasta, by far. Tried two specialty restuarants. Unless you are really famished...not really worth the price. Plus the offer of buy one get one free did not apply if you booked specialty restaurants pre cruise. Not cool. Staff nice. If you dont drink alot of alcohol...drink packages not cost effective. Now if only audience members would shut up during concerts...some people were just incredibly inconsiderate and oblivious. Overall good cruise but the ship cabins need redone. Bathrooms were terrible.gym was good but a few pieces of equipment did not work . Towel quality poor. Laberdee stop was very good. Dominican republic one was not. Puerto rico stop also worthwhile. Staff was very good on board..our cabin steward was excellent. Read Less
Sail Date February 2020
We chose this cruise because it was 70's Rock and Romance with lots of our favorite performers & tribute bands. So much great music & something to do from 10 am - 2 am. We didn't really care about ports (Puerta Rico, ... Read More
We chose this cruise because it was 70's Rock and Romance with lots of our favorite performers & tribute bands. So much great music & something to do from 10 am - 2 am. We didn't really care about ports (Puerta Rico, Haiti & Labadee) so didn't take any excursions. We did get out & walk around in San Juan & Labadee. Now to the ship: Cabin was the Conceirge (8095) with sufficient space but smaller than we are used to as normally book Suites on Princess & Holland America. Small deck with 2 chairs & table but again sufficient as we spent hardly any time in the cabin or deck with all the activities. We rebooked for the 2021 R & R in same cabin as good location on ship and a Nov refurbishment will hopefully update the furniture which is very tired. Our cabin steward, Adelio Fernandes was excellent & kept our place spotless. Food was just okay in buffet, Trellis & Tuscan Grill. Would have liked a few more "normal" type food in Trellis such as meatloaf, turkey (did have final night),,,,,,they try to make everything so fancy. My husband is a picky eater so he mainly had to settle for their grilled chicken every night. I eat most things but a lot of sauces or sides were not something I like. The Tuscan Grill was a step up but the $45 per person was a bit steep. The food was plentiful & the service was good. We had planned on drinking a lot of ice tea as we do at home but they had the absolute WORST ever tasted. We tried again everyday & never got better so had to buy soda or use the bottled water we took with us. How can you not make decent ice tea. Actually even the fruit punch, orange juice, etc were just as bad in the buffet. No ice in 2 of 3 machines in buffet from day one, no coffee in 1 pot at 9 am one day and the staff were were very unfriendly. The omelet station was the one bright spot on breakfast buffet so we had one every morning. Embarkation was not so great as they told us to be there 2 hrs before our embark time which was 11:30 so we were there at 9:30 & had to stand outside for 2+ hours. When they finally let us in the actual check in took 5 minutes but then we were sent to sit in another area for 30 minutes r so. Disembarking was much better as it began about 5 minutes late for the walk offs (which we did for the 1st time) & we were off fast & customs/immigration took no time. We were in our car shortly after 8 off for drive home. Read Less
Sail Date February 2020
Just returned from a 5-day cruise on the Infinity and wanted to share some of my thoughts on the experience. I was bit hesitant in booking this since the ship will be going into dry dock for a complete make over later this year and many ... Read More
Just returned from a 5-day cruise on the Infinity and wanted to share some of my thoughts on the experience. I was bit hesitant in booking this since the ship will be going into dry dock for a complete make over later this year and many have commented on the ship looking a bit tired. I must say that I was pleasantly surprised that all the public spaces were very well kept and I really liked the more traditional style layout and the “Solstice” like décor. We had an Aqua Class cabin on deck 11 and absolutely loved the location. It was very quiet, and I rarely heard any noise from the movie screen above or the pool deck. I am so glad I chose this deck over the Aqua Class cabins on deck 9 with the dramatic overhang from the deck above. One thing I want to confirm is that the balconies actually get slightly larger in depth from aft to forward on deck 11. We were in cabin #1104 and It looks like cabin #1103 & #1102 have the largest balconies, but only by about a foot or so. Since there was much discussion on this topic I am posting a photo to try and show this. My biggest gripe about the cabin was the size of the bathroom and shower. It was definitely one of the smallest I have ever experienced, and I don’t think the upcoming makeover will be able to address this. I loved the fact that there was a traditional wide promenade deck that did have some deck chairs to enjoy the ocean from, which is a rarity now on any of the newer ships. I sailed on the Solstice and did like the style and décor of the ship, but I am not a fan of the Edge from everything I have read and the photos and videos I have viewed. The design seems a bit extreme for Celebrity in my opinion. I thought the staff was excellent on this ship and will say the customer service provided was probably the best on any cruise we have taken. I thought the entertainment in the main showroom was quite good, but did not like the very loud and obnoxious d-jays at the pool. The hip-hop music vibe was not fitting for the demographic on this cruise. They also turn the very classy atrium and stairway area into a club each night with the same d-jay and style of music. Sitting and trying to enjoy a coffee in the classy Café Boccio and martini bar in the evening and having to listen to this loud music was not very pleasant. I get they are trying to create a party vibe with the lack of a true disco on this ship, but this was not the place to do it or at least they could try to mix up the style of music to cater to a more diverse crowd and lower the volume a bit. The average age were people in their 50’s and 60’s, not teens and 20’s. As far as the food goes, I loved Blu and think it is worth every penny if possible to upgrade to Aqua class just to dine there. I did not like the buffet at all. It is always crowded and the food quality was not that great. I stuck with the fresh made pasta bar and salads. Pizza and burgers were OK, but the entries were mostly unidentifiable and awful. I did like the pastries and desserts in both the buffet and at Blu. We did try the Petite Chef at Quisine and the Tuscan Grill. Both were excellent and the food was very good. If I had to chose one over the other it would definitely be the Tuscan Grill. I liked the show at Quisine, but once would be enough. We had the full 4 perks which included the premium drink package which was great, but you need to do the math and make sure it is worth springing for the extra cost. We also had the premium internet which was surprisingly fast for being on a ship. I posted previously regarding the lack of free movies on board. It was reported here that Celebrity had lifted the pay per view policy and was offering free movies in the cabin, but that was not the case on the Infinity. Only 1 free movie per day on the TV! All in all it was a great cruise and wanted to share some thoughts. Read Less
Sail Date January 2020
Went with friends that were cruising for the first time. They wanted the 5 day option. Started out very rough. The muster drill was inside one of their bars. It was do hot and uncomfortable that several were sweating profusely. ... Read More
Went with friends that were cruising for the first time. They wanted the 5 day option. Started out very rough. The muster drill was inside one of their bars. It was do hot and uncomfortable that several were sweating profusely. We've been on several cruises (several outside) and have never experienced anything like this. The ship is in need up updating, which we heard will happen in November. The staff were excellent. Everyone we dealt with were extremely professional and friendly. Our head waiter, Owen (Jamaica), was such a delight. We would ask to sit in his section each night we ate in the MDR. The 3D speciality restaurant was not our cup of tea. The food and service was great. The 3D animation, just wasn't for us. In Cozumel we went on https://www.facebook.com/CozumelBarHopTour. We recommend this excursion. The tour guide, Sergio, was excellent. We were shown the very beautiful east side of the island. Key West we did the Hop On Hop Off trolly. We truly enjoyed this. Then we walked around. The weather was perfect. Getting on and off the ship was a breeze. Picking up our luggage was fast and easy. Our friends truly enjoyed themselves, and look forward to their next cruise. Read Less
Sail Date January 2020
I love cruises and this was my 11th one but 1st one on Celebrity. I was very surprised at the lack of helpfulness of most of the staff. They all seemed pretty unhappy. When a question was asked they were abrupt and cold. No smile or ... Read More
I love cruises and this was my 11th one but 1st one on Celebrity. I was very surprised at the lack of helpfulness of most of the staff. They all seemed pretty unhappy. When a question was asked they were abrupt and cold. No smile or nothing. I actually felt I was bothering them when I asked even the simplest question like "is this the direction for the buffet? or do you have a safety pin?". Also the upsell was terrible. At every corner someone was standing around saying, get the drink package, get spa services, etc. The drinks were extremely watered down for the price. Also my room attendant never once introduced himself (we had to guess he was the guy saying good morning sometimes when we passed by" and one day he FORGOT to clean the room. I had to call at about 3:30pm. Since he was undercover I could not request anything from him so I got my own ice, water, etc. The food was okay. Better in the MDR than the buffet. Had to look hard for something good and some things were inedible. Like the hard stale bread and muffins, overcooked omelets, recycled desserts and tough meatballs. I just ate the same thing (stir fry) every day. Activities were pretty low key but the fellow cruisers were also very low key so they worked. The Cruise Director Lewis never looked like he was enjoying himself but Mitchell the Activities Director was more lively. Some things like the shows were good. Wasn't a terrible cruise but Royal and Carnival were so much better. Will never cruise Celebrity again. Read Less
Sail Date January 2020
This was a cruise that my wife and I took. We had been on the Oasis of the Sea in 2019. The infinity was nice but quite a bit smaller than we were use to. There was limited things to do on the ship compared to the Oasis and the open ... Read More
This was a cruise that my wife and I took. We had been on the Oasis of the Sea in 2019. The infinity was nice but quite a bit smaller than we were use to. There was limited things to do on the ship compared to the Oasis and the open areas where small. The food was ok and selection was small. The staff were very professional but not super friendly. I think we were spoiled last year. On the Oasis our cabin staff, our dining staff and our pool staff where all our friends by the time we finished our week. On infinity they kind of left you alone. Some people might like that. We had the consigner room but not sure what that really meant. Never met anyone who explain what the difference was? Probably try something new next time. Wife and I did spin class with Stephen and he made it enjoyable. Read Less
Sail Date December 2019
4 night Celebrity Infinity Flew into Fort Lauderdale on Christmas Day.  The reason we chose FLL, was due to the 8:35pm flight, to maximize time with family before heading the the Airport in Toronto.  The last flight from YYZ to MIA ... Read More
4 night Celebrity Infinity Flew into Fort Lauderdale on Christmas Day.  The reason we chose FLL, was due to the 8:35pm flight, to maximize time with family before heading the the Airport in Toronto.  The last flight from YYZ to MIA was ~5pm.   Dec 25 is great day to travel as the roads are nearly empty and the airport was also rather empty, but well staffed.   We Ubered (for $125ish including tip for an ‘black SUV’ rate, but rates started at $69ish) to the Hilton Miami Downtown and got a great rate of $125 a night, another perk of a Dec 25th flight.  The hotel is great and well situated to the Miami cruise port.   With my Hilton Gold they upgraded me to a water/port view.  Was nice to wake up to a view of the cruise ship.    The hotel is nice and very secure with a security check point at entrance to take elevators to the lobby level.   The included breakfast, with Hilton Gold, was good.  Not sure of the posted rate for it.   Uber to port in ‘black SUV’ was ~$25 with tip.  Uber rates started at $10ish.  Check in was super easy and even with a 12:30 arrival they were well staffed, there were minimal line ups and the lines were all flowing very quickly.  We did the in app photo upload and check in.  This did speed up the check on but we were still required to go a check in agent who then verified our info and handed us our ship cards.   Once on board we went directly to Cafe al Bacio.  There were no other passengers.  Service was ok throughout the trip but team at the cafe were half great, half meh.  A couple times, even with no other customers I had to walk over to the counter to get service.   Two of the servers kept disappearing and reappearing from hall leading towards other parts of the shop.  I kind of wondered what was down there that they kept going to and from.  I know previous people inquired about of a 4 day was a party cruise.  This one, absolutely not.   Were there some people eager on and energetic and happy, for sure.   Nothing was crowded, Bacio was NEVER busy, and same with the shows.  You could show up whenever and get seats anywhere.    We had oodles of OBC ($700) and the three other perks with the “all 4 perks option” and used most of it.   This is the first cruise where all of our OBC was visible on the in-room tv account view right away.  They OBCs were all clearly marked NR or R for non refundable and refundable.  We ended up getting a refund of ~$200 to our cc on file and that showed on my credit card app the next day.  We had zero billing issues and didn’t have to do anything to get the refund.   Prior to cruise we booked the Drinks and More option for both of us for $36 (after tax each as it was on sale for $8 per day from $9 per day).  I just did it as it was fully paid back by each of us getting $50 to spend at the casino.  And there was no problem for each of us redeeming at the casino.  We just went to the casino cashier and said we signed up for the DAM :) casino credit offer and she processed the $50 to the card with no confusion.   Being both of us got the DAM package we had unlimited access to the bar fridge and had zero billing issues.   I should note we did has a note in the room on day one, with the two bottles of included wine, that had both our names and it just mentioned our participation of the DAM program.  Yes, only two bottles of wine, but I don’t drink, and we had premium alcohol package.  It’s a cheap, when I googled it it is not really found for sale anywhere, but has a rating of 2.7 out of 5.  We just left them in the room.  I’m sure If you pushed it you’d get 2 bottles each, as that’s how it’s clearly listed in program.  I just wanted my $50 ea casino credit and access to the mini bar.   We ate the Pringles and the Kind bars from mini bar and there was never a billing for those either.  But seriously, for a 4 and 5 night cruise, it’s a no brainer unless you don’t go to the casino.   We did the Tuscan grille discounted first night, which was excellent as always.  I don’t drink, and my partner rarely does, but he did order a wine called Roxanne, made at Sting’s winery Tuscana IGT.  Apparently it’s really really good.   First port was Key West, and we were at Navy Pier.  Being Navy Pier you are put on free trolleys into town.    They ran constantly and we never had to wait either way more then 5 minutes.   At first I was concerned when I heard this, as I don’t adjust well to change, but it was super smooth and easy and actually takes you right to the core of the touristy area.   If you know where CVS is, the stop is right across the street.  Yes, one stop, no stops between.   We went to the beach at Lagerheads Beach Bar, not even a 5 minute walk up sale block as trolley drop, and turn left.  The beach bar property is super small, but we had no problem getting two loungers and an umbrella for $21.50.  The team there are super friendly and the food and prices are good.  When we returned back to the ship they were down offering Sushi On 5 at 20% off discount and Tuscan Grille at a “discounted” rate of $55.  Remember it was a holiday cruise so TG was $70, except first night offer of $30.  We did Sushi on 5 and with the 20% discount, it was only $29 for a filling order of dumplings, one soup, 3 pieces of salmon sushi and we each had a roll (which is cut into 8 pieces).  It was really good and the gyozo dumplings were soooo good.   Next night we did the main dining room and the lobster tail now Lobster Malange, which is half a lobster tail with some Hollandaise type sauce, a pan fried squid ring, one grilled shrimp and a couple scallops.   I guess this cuts down on the lobster.  And if you like lobster just ask for another.   Sea day was shops and casino (using OBC).  The casino was also quite sparse, with only crowding around the table games.   Or bar when the games were on.  We stuck to the Wonder Woman/ and Some Viking type grouping of games just around corner from the cashier.   The Viking type games were paying consistently and we just kept hitting cash out for any wins to meet the min spend of the obc loaded into the machines and then put all the tickets back into the machine and hit cash out and went and cashed our the tickets.   Some games in that casino were brutal and didn’t pay even once on $20 spent.   Next port was Nassau.  Weather was perfect, nice breeze to cut the heat.  Did the Resort For A Day at the Hilton.   For $84 per person you get a chair and a $40 food / beverage credit.  It wasn’t busy at all and they do have a wonderful beach.  The cabanas are $56 for the day.   We didn’t do it but maybe sometime as the had the perfect shade and room for loungers out front.   The service is super slow as there was only 2 servers, but be patient and they’ll come back.   Once again the beach is awesome and you can watch ships leave and pull right passed you.   And you can’t beat that it’s not even a 10 min walk from ship.   For port days we did room service and it was always at the beginning of the delivery window and once they called ahead and once it just showed up.  We put on the card to please feel free to combine like items, so we didn’t have three covered plates of 4 pieces of sliced melon.  They met us half way and combined a couple things. ;p.    That night we did the buffet and it was also super quiet with open seats available everywhere.   The stir fry station was really tasty.   Debarkation came early as it always does and at 8am we went up to the concierge area in constellation lounge.   They had beverages and pastries.  Now, this might be confusing but when you leave they’re had two sets of doors open for debark.  Being we just came from the front of the ship and used the front elevators as soon as we got to the debark level (4???) and walked to the centre of the ship they had doors to deck opened and we took those.  There were maybe a dozen people.  And you face the passengers leaving the via the centre of the ship and there were so many of them.  So, if this made sense at all, try to leave via the front of the ship to bypass the crowds.     Luggage retrieval and customs was super quick and easy.   We were flying out of FLL in a couple days so I booked the Doubletree Sawgrass Mills Mall which was right across the street and have a shuttle constantly running.   Great mall for good deals and Cheesecake Factory and a movie theatre.   It’s quite similar to Dolphin Mall but with more stores and a Target.   The Uber was ~$115 with tip.    To recap, it’s not a party cruise, Dec 26 to Dec 30, at least this holiday one wasn’t, but I’m sure many variables could change that.  Would I do this itin again? Absolutely I would!!!  Read Less
Sail Date December 2019
This is our second Celebrity cruise but we have sailed about 20 times overall. And we now truly love Celebrity. The only similar level of Guest Service is when we have sailed with Disney. We had two of our sones get married this fall ... Read More
This is our second Celebrity cruise but we have sailed about 20 times overall. And we now truly love Celebrity. The only similar level of Guest Service is when we have sailed with Disney. We had two of our sones get married this fall and needed to "Skip Christmas" this year. We were unexpectedly upgraded to a suite and LOVED it!....maybe too much. We live outside of Orlando and drove down to Miami Friday night. We stayed at ALoft, which was close to the Brickell area and perfect location to the port. We parked and were on the ship at 11:05, Awesome! We enjoyed a lovely lunch at Luminae and met a fun group from North Dakota that we ended up hanging with the rest of the cruise. The ship is definitely ready for its Revolution renovation but it was very clean and laid out great for guests to get around the ship. A few Highlights: -Luminae was a great place to eat! But we heard from other guests that Trellis was very good and we did enjoy the buffet and Spa Cafe throughout the cruise. Charles at Luminae had a great smile and was always attentive and very friendly. -Michaels Club was a cool chill place to relax for Suite guests. Jeffrey was awesome with any need we had and Gem always had a smile and went out of her way to meet our needs. -We enjoyed the Solarium and the Art Auction. Won money at Deal or No Deal but it was a weird experience....give us BINGO! -Theater entertainment was excellent. Two fun big shows and Great, the violinist, from Iceland. The only odd one was the Holiday show..a bit long and odd. -Enjoyed the underground river in Mexico, although the excursion travel could have been 2 hours shorter. Always enjoy Key West but just chilled on the island. -Debarkation was very smooth after breakfast and we were on the road just after 8am. -Already looking forward to our next Celebrity cruise!! Read Less
Sail Date December 2019
Celebrity Infinity Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 3.0 3.9
Shore Excursions 3.0 N/A
Enrichment Activities 3.0 N/A
Service 4.0 4.3
Value for Money 4.0 N/A

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