1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews

1,626 Celebrity Infinity Cruise Reviews

Over all the ship is average. Lame lecture circuit.. here we are in the middle of history, Jerusalem, Bethlehem, Rhodes, Malta....you would think a guest lecturer would put some spin of the past, but NO.. the only speaker missed the ... Read More
Over all the ship is average. Lame lecture circuit.. here we are in the middle of history, Jerusalem, Bethlehem, Rhodes, Malta....you would think a guest lecturer would put some spin of the past, but NO.. the only speaker missed the mark.. had several lectures on how to talk to your dog. Yes. And the turkey is on for the next cruise, too. He is a “ringer”, no way could you get this gig without payola. Shows.. pretty good. Skinny Elton singer was good.. Broadway, good too. Rest ho hum. TV.. in case you wanted to watch football of even hear the news, good luck. TV sucks. Freezes, worthless. Movies are a frighten joke. Cartoons and documentaries unless you want to pick one of a dozen pay per view at $15 each. Selection is sorry. Specialty restaurants.. the Sushi is ok for sushi lovers. Limited menu for others. I think they need to copy Nobu to be success. 25% full. Mostly empty and avoided. Otherwise it will die. QSine is a video novelty restaurant.. worthy of one visit, like a Disney animation. The good one is a Tuscan.. best choice. That’s it. Otherwise the cruise was great. Read Less
Sail Date September 2019
We went on this Celebrity Infinity cruise with several friends from our church who were all very interested in seeing the Holy Land. As I'd previously had a marvelous experience with Celebrity to Bermuda in 1995--indeed, of nine or so ... Read More
We went on this Celebrity Infinity cruise with several friends from our church who were all very interested in seeing the Holy Land. As I'd previously had a marvelous experience with Celebrity to Bermuda in 1995--indeed, of nine or so cruises I had taken, they were my favorite (prior to Royal Caribbean's acquisition of the company in 1997). So, it was quite a surprise to get to the ship terminal in Rome and discover that the culture had changed. Perhaps Royal Caribbean's culture had overtaken Celebrity's--I cannot be sure, as I've also taken Royal Caribbean, and didn't remember the awful hard-sell when I sailed that line. However, as soon as we hit the ship terminal (around 10:45 am, and a good point in Celebrity's favor is that we were one of the first to board in a smoothly-organized fashion), there were employees coming up to us and selling drinks packages, themed restaurants, etc. Multiple people, multiple times. This surprised me. It did not stop there, either. The moment we headed to the Oceanview Cafe to rest prior to our stateroom availability, there they were--easily 20 pitches from 20 different bar staff to sign up for drinks packages. So, a sour start. The funny thing was that I already had a drinks package, but, once they heard that, they started to pester the friends with us that didn't. When declined, they left pretty quickly, only for the next person pitching the package to come by minutes later. The other side of the coin is that it's likely the staff are pressed to push these things--drinks, specialty dinners, shore excursions, etc. Because, outside of this annoyance, they are fabulous people. We were satisfied with the service, and everyone was really pleasant, even when you were telling them "no". The selling died down as the cruise progressed, and we were able to relax a little more. The condition of the ship really didn't bother me--I certainly understand the impression that the furnishings were tired (indeed, they did not appear new), but, everything did appear clean around the ship. In our stateroom, the only things that I really didn't want to sit on or use were the upholstered couch, the runner across the tip of the bed, and the decorative pillows. Old upholstery is not synonymous with clean upholstery, though I saw nothing particularly gross on it. I'd have appreciated a spare sheet to drape over the couch. The veranda was nice--we spent several hours on our balcony each day that we didn't have activities scheduled in port. Worth it, for us. One thing to note--if you are subject to "earworms", note that there is one track of Euro-Pop that continuously plays in the interior hallways, cafe, channel 31 on the TV, and upper level cabana-type deck outside. So, you'll be able to say, "Oh, yes, that's 'Another Day is Over, and All I Ask Is to Share the Next One with You, and it is followed two songs later by the one with a lot of whistling'". Perhaps I'm overly sensitized to this, as there was one Holland America cruise I took several years back where only one song played over and over--Kenny Loggins' "This Is It". That one really stayed with me. Showers were nice and hot--remember that you have to push a 38 degrees Celsius button and twist the knob beyond it to get the water to run above lukewarm. Wish I had known that before day 5! I was generally quite satisfied with the food. The savory items, that is. Desserts were definitely not a strong point for any of the dining rooms, specialty restaurants, cafe, and in the buffet, but, I always liked the creme brulee (which I usually had, when in the main Trellis dining room). Specialty restaurants were generally good--they should be, since you are paying $40-$50 per head to dine there. My favorite was Tuscan Grille--we actually ate there three nights, and weren't disappointed at any. The Creamy Burrata/tomato salad with croutons with balsamic was to die for, as were the Italian meatballs, and Lobster pasta. If you go, ask for Volkano. He's the best, will treat you like family, and load you with great selections. Qsine was fun, and my husband's favorite, kind of a novel "video on the plate" concept. Didn't try the sushi restaurant, but, note that it's per piece-charged, and not a single cover price. Back to the selling--also noted in the Canyon Ranch spa setup. Now, If I am going to pay over $300 (more like $392 when you add in tip) for their over-the-top "invigorating ritual" composed of multi-step masks, wraps, and massage, I feel like I really shouldn't be plugged to buy expensive spa products--that adds nothing to the sense of relaxation. Couched in terms of my physical needs, such as "your heels are very dry--we've got something for that", and "for that cellulite at the back of your legs, we've got something for that" to justify the hard sell. Really? When I refused the products (no luggage space, the truth), the sale points morphed into "well, we can send them by mail". Deferred again, then it became,"Well, I see you have another treatment scheduled on 9/27, we'll discuss this again." Needless to say, I canceled all subsequent appointments. Another thought--the spa is not set up well for multi-step treatments. The room was cold, open, and bright, and though she (masseuse) did place a sleep mask over my face when I was supine, when prone, I was looking at a bright linoleum floor. Further, the process necessitated getting up twice for showering off various products. Not too relaxing. Further, the exercise room was right next to the massage room, making for a noisy, thumping backbeat over the calm spa music. Entertainment was enjoyable. I'm generally not big on Broadway or magicians, but did go to a few of the musical entertainers (a violinist, a trumpeter, and some celebrity review acts). Of note was that the ship crowd was much older (many more like my parents' age, in the 80s), so, if you are looking for nightlife, you may want to think twice. At least in September. I think I saw fewer than 5 kids the whole cruise, all of them pretty young. Ports and Shore Excursions--enjoyed these, Malta, Catania through the ship. Our Sorrento tour got canceled due to lack of interest. The Israel, Crete, and Rome tours were through an independent cruise tour venue. Didn't do many enrichment activities through the ship. One $15 photography class for iPhones, which pretty much taught me that I need to learn a lot more, and I still can't delete more than one photo at a time...hence below for "enrichment activities" I just put "average", since there's no "n/a" option. Likewise for fitness. Disembarkation was smooth. So, to summarize--wonderful staff, but, the high-pressure sales tactics we experienced ensured that I will not go back on Celebrity. Read Less
Sail Date September 2019
I had been looking for an Adriatic cruise that went to almost all the ports for 2 years and finally found it on Infinity. Having cruised on Celebrity 16 times in the past, I was looking forward to our Voyage. For the most part I was ... Read More
I had been looking for an Adriatic cruise that went to almost all the ports for 2 years and finally found it on Infinity. Having cruised on Celebrity 16 times in the past, I was looking forward to our Voyage. For the most part I was extremely satisfied but little things dampened my experience. The ports all exceeded my expectations. In Koper, we took the HOHO bus to Piran. It was excellent. There is virtually nothing to see in Koper itself. I went into old town and was back in my cabin in 30 minutes. From Zadar we went to Plitvice Lakes Natl Park on a private tour with 4 other couples. It was terrific. The next day in Split we had another private tour which also was outstanding. Our next day was in Dubrovnick. This started a group of ports where the ship promoted a shuttle bus that you had to pay for. They never mentioned that you could walk about 1/3 mile off the ship and get a city bus that took you to the old city's main gate. Kotor, our next stop was good. From Catania we took a train to Syracuse which was a better experience that Catania. Our next 2 stops were Palma and Ibiza. Again there was shuttle bus "for sale" in Palma (20 Euros RT). The traffic was awful and the return trip was totally disorganized. No one knew where to get our bus since there were multiple ships in town and no spot identified for ours. Again in Ibiza a "for sale" shuttle bus. No one mentioned that for 1/2 the price you could take the City boat to town. It is these little things that irk me. Why not just increase the cruise price $50 and offer free shuttles? The food was Celebrity good. Both my wife and I have always liked Celebrity's cooking. Our waitstaff was excellent. We had select dining and a reservation every night at 8PM. For the 1st 10 nights we had the same table, then the host gave our table away on night 11!!! The also aggravated me as we had bonded with our servers and the new table and waiter were not even close to what we had experienced. The entertainment was excellent. It was more for us with fewer special effects and more singing and dancing. The Celebrity orchestra is always a PLUS. I don't usually like Magicians but tolerated that show and was rewarded by the next him showing us how he did a few of his tricks. The Captain gave a great enrichment lecture on navigating the ship. I also thoroughly enjoyed Luigi, the cruise director, with whom I had sailed previously. He was often greeting passengers leaving at ports and was there to say goodbye on disembarkation day They reminded us of the post cruise survey which is a Joke. First of all there is only 1/ cabin. My wife and I have different opinions and would have liked to express them. There is no space for constructive criticism. The emphasis is how clean the ship, cabin and bathroom are. I am sure that this is most likely only used so that they can show that they get feedback. To me it was garbage in, garbage out Read Less
Sail Date August 2019
We sailed around the Adriatic on Celebrity Infinity. We embarked in Venice and probably the biggest disappointment of the whole holiday was that the ship’s departure was delayed by several hours so that the sail away from Venice was in ... Read More
We sailed around the Adriatic on Celebrity Infinity. We embarked in Venice and probably the biggest disappointment of the whole holiday was that the ship’s departure was delayed by several hours so that the sail away from Venice was in darkness. We had really been looking forward to a spectacular start to the cruise so were bitterly disappointed. From then on, the cruise fully lived up to our expectations. Whilst the ship is a bit tired in places, it is still very comfortable and well laid out with none of the queues and crowding that we have experienced on other ships. The crew are very friendly and provide excellent service. We had a balcony cabin and were at the stern of the ship. I had put in a cheeky bid for a family cabin using Celebrity’s new scheme and we were rewarded with two rooms and a huge balcony. This was cabin 9199 which did have a drawback as it was directly below the Ocean View Bar and the movement of tables and chairs above was quite intrusive. The cabin service was efficient and unobtrusive. We ate breakfast and lunch in the Ocean View buffet and were well satisfied with the food. It could get a bit crowded at peak times but we never failed to find a table. We had set time dining in the main dining room and shared a table with two other couples. The service was great and the food good with ample choice. We did use the new style Qsine and Tuscan speciality restaurants and were impressed with the food though you do have to pay a significant amount for the privilege. The experience in Qsine with the holograms was really something else. As we were dining at 8.30pm, the timing of the shows in the theatre at 7.30 and 9.30 did not suit us at all so we didn’t see any shows so cannot comment on the quality of them. Later in the evening we did go to a few events by the pool and in the Constellation Lounge. The silent disco was great fun. The house band Ocean’s Five tried hard but the female singer sang flat at times which was jarring on the ears. The other lounge entertainers were good and pleasant to listen to. We had the classic drinks package included which was perfectly adequate for our needs. Drinks are pretty expensive if you don’t have a package that is for sure. As Captain’s club members, we had 90 minutes free wifi which is just about enough for us. The wifi service is just about OK but slow at times. It is ridiculously expensive if you have to pay for it. On the other hand, the TV in the cabin was really poor with limited channels and a tendency to freeze. The cruise lasted for twelve days and with only two sea days was pretty full on in terms of the shore experience. We had been on the same cruise a few years previously and decided not to book any excursions as most ports were interesting enough to do our own thing. Koper in Slovenia was the first port of call and was pretty quiet on a Sunday morning although nice to stroll around. We decided to stay on board in Zadar and saved our energy for Split. Split was a really nice city with plenty to see. On our last cruise we had visited Salona and Trogir and had not seen much of Split so it was nice to take a relaxing stroll around the centre. We then went to Dubrovnik and previous experience had taught us to make an early start as it gets really crowded later on. It was a hot day but we managed to walk around the walls before it really got too hot. It is well worth doing but like everything else in Dubrovnik it doesn’t come cheap. The final leg of the Adriatic section was a visit to beautiful Kotor in Montenegro. This required a tender from the ship but again we went early so had no problems. Like Dubrovnik, Kotor gets really busy as the day goes on. It is quaint with narrow streets and fine old buildings and is well worth a visit. After a sea day, we arrived at Catania in Sicily. On our last cruise we had visited the tourist hotspots of Mount Etna and Taormina (well worth seeing) so we walked into the centre of Catania. It has many fine buildings and a beautiful square but in places it is suffering from decay. Nevertheless, it interesting to visit with the area around the fish market particularly lively. Another seas day and then Palma Mallorca. The city itself is great with bustling streets and a beautiful cathedral but the day was blighted by very badly organized transfers to and from the ship. The return transfer was particularly shambolic and we waited almost an hour and a half for a bus in the hot sun. The service was not provided by Celebrity but a local company but it really wasn’t good enough. Fearing something similar in Ibiza we decided to walk into town. Fortunately, we noticed a water taxi service right next to the ship (not mentioned by Celebrity) which took us right into the old town for 4 euros return. The transfer by bus was priced at 10 euros return. In both Mallorca and Ibiza we arrived in late morning and left in late evening which was not ideal. The final port before we disembarked in Barcelona was Valencia. The ship docked quite a long way out so the transfer to the old city took around 30 minutes. The old part of Valencia has beautiful old buildings and winding streets and is a joy to wander around. Disembarkation at Barcelona was straightforward and we had a quick transfer to the airport. We do cruise with Celebrity as a matter of choice and overall were not disappointed with the cruise living up to our expectations. The positives: great service, a comfortable ship, friendly like-minded people, good food The negatives: delayed departure from Venice, the transfer in Mallorca, poor TV service, timing of shows Would we cruise with Celebrity again – of course we would! Read Less
Sail Date August 2019
We have recently had a twelve night Italy, Adriatic & Spain cruise onboard the Celebrity Infinity, everything with the cruise was fine, food, staffing. accommodation, entertainment and service, not great but okay, around 7 marks out ... Read More
We have recently had a twelve night Italy, Adriatic & Spain cruise onboard the Celebrity Infinity, everything with the cruise was fine, food, staffing. accommodation, entertainment and service, not great but okay, around 7 marks out of 10 in our opinion. Then comes account settlement time and it all changes and goes downhill fast! The creative accounting system used by Celebrity mystified us somewhat, for example, each & every charge, hit the Visa card statement, within hours, which was fine, then at the end of the cruise we get a statement, which covered each item purchased Plus a mystery mini bar purchase, with a total amount owing. Then all of the individual items disappeared from the Visa card statement and were replaced with this total, which had increased again by another A$10, when it appeared on the Visa statement including the mystery mini bar purchase! What a coincidence, two of our travelling companions on deck nine, were also charged for a fictitious mini bar purchase, just like us, we wonder how many other travellers also were hit unknowingly with this mysterious mini bar purchase ? Three emails sent by us requesting more information on these additional charges, were totally ignored by Celebrity, this corporate arrogance is very ordinary for a supposably service oriented company. The staff must have been on good pay incentives regarding the ridiculously priced drinks packages, on the first day, every staff member we encountered, no matter what their position, tried to sell us a drinks package! Also in some ports, shuttle buses were provided from the ship into the various towns, prices varied from US$15 to 10 Euros per person, no prior warning on any literature that this was to be the case, not a big issue but again another unexpected hit to the back pocket. Our cabin safe had issues, there were no instructions & it never worked, our cabin attendant was asked three times to get it sorted, each time he replied that it had been reported to his boss! Nothing changed, so after a couple of days we went down & reported it to the Customer Relations desk on deck three, all details were taken but it still remained unusable to the end of the cruise. We figured they knew about it being a problem all along but continued to waste our time rather than being upfront and saying, we’re sorry there is an issue with that safe and that it cannot be fixed, we would have then understood. Then while the ship was in Spanish waters, there’s another 10% added to any drink purchased on top of the all ready “eye watering” inflated 20% gratuity, again no prior warning. Onboard internet access A$500 for 12 nights, what an insult to ones intelligence, we don’t pay that for a year’s internet connection at home. Question, would we ever use Celebrity again, probably not because we’re big on principle and these type of incidents, although minor in themselves, leave a bad taste in ones mouth, as there are more ethical cruise line companies around in our opinion to choose from. Would we recommend Celebrity to family & friends? Absolutely not until they lift their game and become more transparent with their dealings with customers. Read Less
Sail Date August 2019
This was our first time cruising with Celebrity having cruised many times previously with Norwegian, Royal Caribbean, Carnival, and once on MSC. We mainly chose this cruise for the ports visited as all the places sounded very interesting. ... Read More
This was our first time cruising with Celebrity having cruised many times previously with Norwegian, Royal Caribbean, Carnival, and once on MSC. We mainly chose this cruise for the ports visited as all the places sounded very interesting. The ship is definitely showing its age and is in need of some renovations but most common areas were clean and comfortable so that was fine. We liked how even though the ship was completely full, it never felt crowded as we never had trouble finding a table at the buffet, finding seats in the theatre or finding lounge chairs to bask in the sunshine which made our experience that much more relaxing. The only main negative came in the main dining room. We had open seating but the first two nights they gave us the same table and waiters. We are not ones to complain about restaurant service but he was one of the worst waiters we've had. Both nights he barely greeted or smiled at us and took forever just to give us the menus and water. Nor did he ever ask us if we wanted coffee or tea afterwards unlike all the other cruise waiters we have had previously. We were so unimpressed that we ended up eating at the buffet for dinner for the remaining nights. We actually enjoyed the food at the buffet and how they had themed food nights (eg. Greek night) so we didn't mind. The buffet staff were quite pleasant as well. Now for entertainment, they had a show each and every night and at two different times so you can more easily fit it into your schedule. I would say the entertainment was alright, nothing amazing but not bad either. They had a mixture of dancing, singing, a magician and several very talented musicians. Some shows we enjoyed more than others. Every night they also had live music at several places around the ship which was nice, we particularly liked Nick the guitarist. I did notice that on the sea day there wasn't enough activities to do around the ship so that day felt a little boring. Since we had not been to any of the ports on this cruise (Sicily, Malta, Argostoli, Dubrovnik, Koper) we booked the shore excursions package which included tours in all the places except Koper, but we booked an excursion for that separately. We liked all the excursions although they were pretty brutal in the heat as many of them involved quite a bit of walking. My favourites were Sicily (Lovely Taormina) and Malta (Seaside tours and local Delicacies). Dubrovnik was beautiful too but so overcrowded that it just took away from the experience. I would recommend going during school months to avoid the heat and crowds. Argostoli was nice but not a whole lot to see and in Koper we joined a tour to Ljubljana the capital city of Slovenia which was fun but felt a little rushed. We did enjoy our time in all the ports though. Overall, we had a good experience with our first cruise on Celebrity. The food, especially the buffet were quite good compared to past cruises and we liked the lack of crowds around the ship. I would cruise with them again if they have the right itinerary but wouldn't necessarily go out of my way to cruise with them. Read Less
Sail Date August 2019
Overall we had a wonderful cruise, but I can’t say it was a typical (I hope) Celebrity product. It was our first M class ship, and she is certainly looking tired but the staff keep her spotlessly clean. The decor is a bit dated and ... Read More
Overall we had a wonderful cruise, but I can’t say it was a typical (I hope) Celebrity product. It was our first M class ship, and she is certainly looking tired but the staff keep her spotlessly clean. The decor is a bit dated and the soft furnishings desperately need changing. However, we never had to fight for a table in Oceanview Cafe, El Bacio or sun beds. The ship sailed full but it never felt crowded, even on embarkation lunch time we managed to find a table in the buffet - something we have struggled with on S class ships. We were in cabin 7039 and had a great stateroom attendant, Select dining was a bit hit and miss our waiter Jess wasn’t the best but the assistant Djhannah more than made up for any shortcomings. Food, whilst subjective was certainly better than Silhouette last year and there was always something on the menu to tempt me. It helps that I think the french onion soup is one of the best starters. Ports of call were good, Venice was a return trip for me, we went to Murano on the first day to buy the piece of glass I should have bought last year, unfortunately the shop was closed but I managed to find the glass works who produce the item and I ordered the piece to be made and shipped. Next day we went to St Marks and had the obligatory gondola ride, cheesy but great fun. Our tour in Split was a disappointment, we opted for The Game of Thrones sites tour. The guide was very knowledgeable but never shut up talking, it was seriously overkill, no time to stand and take in views etc. It was also fiercely hot 42 degrees and whilst the tour was badged as moderate it should have been strenuous, 2km hike up a 30 degree gradient of loose shale with no handrails. I think it was telling that of our group of 30 ish people only about 4 or 6 opted to continue the second half of the tour which was a further hour and half walking tour around the town, most people at this point went back to the ship. I did go to guest relations and suggest that the tour advert should be amended so people knew what they were signing up for but to be honest the person I spoke to didn’t really seem that bothered. As a result of this bad experience I cancelled our other booked tour to Pompeii, it was badged as strenuous and if it was going to be more difficult than the one we had just done I don’t think we would have enjoyed it. Montenegro was fabulous, stunningly beautiful and a wonderful sail-in/out. Tender port but efficiently done with both local and lifeboats used, about a 15 minute wait to get off. The old town is charming and great for leather goods. Definitely on my list to return to. Corfu, least favourite port, not particularly attractive and the only place we were hassled by beggars who were quite aggressive. Naples we did a great local excursion. Twenty minute walk from the ship to Underground Naples, 40 m down steep stairs into the Roman water tanks and tunnels which served the whole city. These were used in the Second World War as air raid bunkers. The whole city lived down there. Fascinating place and great volunteer guide, the best 10€ spent of the cruise. Highly recommended. As I said we really enjoyed the cruise but now for the contentious bit...............go get the popcorn and sit back! I have never really understood why people get so het up about dress codes, well I do now. Celebrity have a policy but they just don’t enforce it, well they do sometimes............ Bare chests in the buffet, bikinis in the buffet, pyjamas in the buffet, I didn’t think it would bother me but it’s unsanitary and it did. The main dining room was similar in that scruffy cut off denim shorts and T shirts seemed to be acceptable dress, even on evening chic nights if you were from a non English speaking country. We saw an American teenager dressed in smart burmuda type tailored shorts turned away after having the dress code explained, whilst many Italian and Spanish teenagers were allowed in wearing cut offs and running shorts. It just didn’t seem fair. I would like to think that maybe the staff at the door didn’t have a good enough grasp of the language to explain the dress code. We heard guests complaining about the non enforcement of Celebrity rules, the restaurant manager said he would pass the complaint onto his manager. The other area which to me was a negative was the Cruise Director, Luigi. Loud pool games every afternoon, not much trivia or the usual Celebrity entertainment, a generally manic demeanour- it felt like Butlins at Sea. I wonder if he had been brought on as there was such a large Spanish guest population and he was a Spanish speaker? All announcements were in English and Spanish. It felt more like a Royal Caribbean cruise with knobbly knee contests etc. Main theatre entertainment was weak but the music around the ship in lounges and bars was generally very good. Officers around the ship were almost invisible. I have two future cruises booked, around Japan and the Baltic next year, I’m hoping that the product will be back to what we usually expect. Read Less
Sail Date August 2019
I would like to start this review by stating that I have taken most of my trips with another cruise line and I am extremely disappointed in everything on this trip. We spent 5k for our cruise and another 2k for travel and adventures and ... Read More
I would like to start this review by stating that I have taken most of my trips with another cruise line and I am extremely disappointed in everything on this trip. We spent 5k for our cruise and another 2k for travel and adventures and needed stuff including WiFi for cruise for two people as they make you pay per device and didn’t receive 5k in services or travel! The vessel is a bit outdated inside but it’s still comfy as far as the room size and shower goes but then again I am in a stateroom. There are people on board whom due to being on the vessel for months have had hair loss due to the chemical treatment of water so I evil be using bottled water to wash the rest of this trip! The food is horrid in the buffet and main dining is pretty decent but takes too long to get food and it seems to take two hours to eat. The specialty dining has extremely long waits and when told to arrive early and we do we still sit for 45 minutes. I want to also express that the ports they take you to on the Adriatic Sea is horrid really and nothing to see so you will spend a lot of money to actually get a speed boat to take you other places if you want to actually see something and the staff and their tv tells you this when you board so wow. The fast high speeds boat you rent will want you to leave at 8:30 or 9:30 am. I also don’t think you should have to dress up for dinner because why dress up to eat then go to sleep as the entertainment on ship is obsolete and what’s offered it a joke. The internet is horrible and it is for the boat as well and employees will Tell you their device is down also in customer relations. The only entertainment they have is a blonde headed chick that her boobs are about to fall Out of her tank top that had cuts in the front the whole trip! They play a sound track of about ten songs on the boat over and over and the song “ swear I don’t have any gun” has played about 199 times in 4 days as it plays all day over and over and young and old both complain. Unaware why they have a chick wearing a tank top by the pool singing with her holes in it with her boobs hanging out as I felt I was at a strip club. She also sings almost the same songs they play over and over and this trip is horrible for Americans and French for sure! This isn’t a family cruise either by no means as there is nothing for kids to do so they run everywhere and throw sandbags from the corn hole game all day on deck with no supervision and the staff did notthing! If I were you I would fly to the area you want to visit and wing it cause these people are not taking you to any port you want to see! There is no entertainment on this ship and nothing to do and it’s boring and there are no shops except jewelry and liquor basically and all the ship is geared for is alcohol and sleep and some food! The room service night menu has basically bologna and burger! Also I want to say that there are not enough people who speak English to get anything done and you will spend about 500-800 to ever use internet and the tv has one movie channel so at night there is nothing to do and no tv to watch. They play basically Star Wars and ET type movie over and over and this not a cruise for young as everything closes at 10:30 and they start shutting everything down around 7ish! The staff is scarce and the only people on the ship are to clean really and are not helpful! If you want to be on a nursing home cruise this is the one for you as they start at 7am and close at 7ish some places not many open till 10 and then the older people have to cause the loud music never stops and it’s techno type music over and over it’s horrid you want to jump ship after five days of it 24 hours a day because you cannot escape it. Also the employees on board day they have listened to this ten song soundtrack for three years in a row without change! I feel like I am on the movie “Groundhog Day”!!!!!!!!! Worst trip ever I would have rather been at work or cut grass all day everyday! Horrible and I do not recommend as it’s a waste of money and def buyers remorse!!!! Read Less
Sail Date August 2019
We booked this cruise some 10 months before departure and was a little apprehensive reading some of the reports as to the ship being tired and old. We did not find this, yes in places, you had to look, for slight rust on windows, small ... Read More
We booked this cruise some 10 months before departure and was a little apprehensive reading some of the reports as to the ship being tired and old. We did not find this, yes in places, you had to look, for slight rust on windows, small rubs on furniture, but overall we were more than satisfied. We flew to Venice to embark and took the Venicelink private shuttle to the port, this we found well worth the money, a great way to come into the port with the ships towering above you. Everything was taken care of and they even off loaded the baggage and we never saw it again till it was outside the cabin, rely was and experience. Unfortunately the disembarkation was not the same, again we opted for a private shuttle from the port of Civitavecchia to Rome airport, with a company called Airport Shuttle Italy, They did not arrive on time and after many many phone calls we found that the driver had forgotten his pass to get into the port, how were we supposed to find him,when we were told that they would be at the ships side after disembarkation. After a worrying time we eventually were taken outside the port in a taxi to find the driver. Just a few words about the crew and the cruise overall. We felt that the crew were exceptional, apart from the waiters serving drinks in the many bars. We had cause to complain to the Food and Beverage Manager on one occasion. We were seated in the Constellation Lounge and the bar was due to open at 7pm, we sat there and three bar staff just ignored us, when I went to the bar and asked if we could order, the head bar man said, sorry we have a large party due at 8pm, by the way the time at this point was 7.15pm and he refused to serve us. Other than that we also found waiters in the Martini Bar and Rendezvous Bar not very forthcoming and many times we had to go to the bar and ask for service. It was chalk and Cheese for the other staff, we could not fault them from our table waiters, Charles and Francis to the boys and girls in the buffet, nothing was too much trouble. We even had invites for a sail away on the heli pad, Champagne and music as we sailed out of Naples, a great touch Celebrity. Ports of calls were, Venice, Split, Kotor, Corfu and Naples. Loved most of the ports apart from Naples, weather overall was far too hot for my liking, most days it was over 38/40 degrees. Read Less
Sail Date August 2019
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar ... Read More
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar open longer which is great if you got back later in the day. The need to reconfigure the spa and Persian gardens.spa rooms were too bright the Persian garden too dark. Flip them!!I missed the fresh fruit that we got daily in aqua class. Also if you are cruising in europe pre book and pre pay for excursions to avoid added vat charge. Also Tuscan and qsine were not as good as on solstice. I loved that the pool areas were larger in both the solarium and the open one,but I hated that the canyon spa,breakfast,lunch area was dark,hidden and didn't have ice. We had an issue with a cancelled due to conditions excusion,we had to get the group together and argue to be reimbursed. Thanks to Norbert it was resolved but was alot of wasted time. Read Less
Sail Date August 2019
We chose the cruise to celebrate our Pearl Wedding Anniversary because of the dates and itinerary and the reviews that Celebrity first class. We have been on many previous cruises with several other cruise lines but we hadn’t been to ... Read More
We chose the cruise to celebrate our Pearl Wedding Anniversary because of the dates and itinerary and the reviews that Celebrity first class. We have been on many previous cruises with several other cruise lines but we hadn’t been to the ports on the Dalmatian coast. After 3 wonderful nights in Venice we boarded the ship, which was a very fast and efficient experience. We were given half a glass of fizz to welcome us on board. We had booked Concierge class so enjoyed the lunch in the dining room after boarding. Our stateroom on deck 8 was fine, the balcony was small compared to other ships we’ve on and a bit rusty but we didn’t mind that really. There was plenty of plugs both European and USA. Nice toiletries. However, what spoiled it for us was the main dining room experience. We had requested late dining and a table for 2, being our wedding anniversary. The table for 2 was jammed between another table for 2 and a large noisy family table. It was so noisy we couldn’t hear each other without shouting. The food was also a disappointment, very limited menu, low quality food and always served Luke warm. One night I ordered goats cheese and asparagus salad. This comprised a pile of bitter rocket, 2 pieces of asparagus and literally a few crumbs of goats cheese. The waiters were doing their best but were mostly focusing on the larger tables and we were left sitting between courses. We only ate there 3 nights out of 7. We would certainly not eat in that restaurant if it was in our home town so why should we eat in it on holiday? Ambience nil. We ate at Tuscan Grill 3 nights all excellent food and service, but obviously had to pay extra and once in the buffet, but we didn’t like the buffet much either, Luke warm bland food. Breakfast room service however was excellent. Such a good choice on the menu compared to other lines and always served on time. This was a joy, we loved to sit on the balcony enjoying the views. The bar staff mostly worked hard especially in the pool bars. Entertainment was mediocre, shows in main theatre so so but no piano bar which we like best. There was a good guitar man I think he was called Nick and we liked the cello duo who were often in Cellar Masters bar. We only did one ship excursion and it was excellent. We did the vineyard experience in Montenegro. If you haven’t booked anything book this if you like the rural country side and wine. Lovely drive over the mountain to a small family run vineyard where we were given a tour then a lovely lunch and loads of their wine. So, while we weren’t miserable by any means, doubt we will sail on a Celebrity ship again because of the main dining room experience. Read Less
Sail Date July 2019
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day ... Read More
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less
Sail Date July 2019
The Celebrity experience would be very hard to surpass in my opinion. From day 1 to disembarkation, every aspect of my cruise was excellent. We did the Adriatic & Italian itinerary which was amazing. The ship is very elegant, old ... Read More
The Celebrity experience would be very hard to surpass in my opinion. From day 1 to disembarkation, every aspect of my cruise was excellent. We did the Adriatic & Italian itinerary which was amazing. The ship is very elegant, old Hollywood glamour I thought. We stayed in a balcony stateroom which I think is worth the extra money, returning to my room and being able go go out onto the balcony and see the sea and feel the breeze and listen to the sea was beautiful. The food is amazing, there is plenty of entertainment for all, staff were exceptional. Dining room staff were excellent, very intuitive without being intrusive. We met amazing people and had great conversations while dining and we were seated at tables for two, one can interact with others or otherwise depending on how comfortable you feel at that given time, the atmosphere was so lovely and we chatted to nearby diners. I was so impressed, I booked a cruise for next year while onboard. A thumbs up from me. I am probably spoiled now for future cruises. This was a 5 star experience for me. Read Less
Sail Date July 2019
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We ... Read More
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We enjoyed the Blu Dining Room where the food was excellent. We felt the staff was very accommodating throughout the ship. A lot of people on the forum complain the ship is “tired”, but we enjoyed its smaller size and next year it is due for an overhaul. If you are looking for a mega ship with all the new bells and whistles, this is not the ship. However, if you are concentrating on the ports of call and want a lovely means of transportation, this is a great ship and itinerary. We used the ships excursions exclusively and were happy with each and every excursion we attended. By watching the website for sales and using ship credit, the excursions were reasonable. We only had one sea day on this cruise, so we did not participate in many on board activities. However, I attended two dance classes and they were a blast. I also had a message at the Canyon Ranch Spa and it probably was the best message I’ve ever had. The ships entertainment was fine. We attended a couple of production shows and a comedian who was hilarious. All in all we had a fantastic cruise on the Infinity. Read Less
Sail Date July 2019
We sailed as a family with two girls aged 12 and 14. Previously we have sailed with Royal Caribbean, Celebrity, Holland America and Princess. This was one of our top three cruises and the food and service in the main dining room was the ... Read More
We sailed as a family with two girls aged 12 and 14. Previously we have sailed with Royal Caribbean, Celebrity, Holland America and Princess. This was one of our top three cruises and the food and service in the main dining room was the best we have received on any cruise. The food was consistently very good every day except on the last day when the medium rare steak I requested was served well done. However, these things happen and the steak was immediately replaced by our excellent waiter Aryana - he went above and beyond to provide truly excellent service every day without fail. The ship and facilities were excellent and well kept despite the age of the vessel. I have sailed on much newer ships but there was enough to keep the whole family occupied. We enjoyed the evening shows, quizzes, dance lessons, pool facilities, etc. and the kids particularly liked the silent discos (very fun) and watching evening movies from the top deck on the big screen. The itinerary was very port intensive with only one sea day so unless you are looking for the ship to be a floating resort with climbing walls, water slides, multiple restaurants, etc., you should be able to find plenty to do. The ports of call were all very enjoyable - Rome, Sicily (Taormina), Malta (Valletta), Kefalonia, Dubrovnik, Slovenia (Koper) and Venice. In Koper, we took a local bus to Piran, which was lovely. I would highly recommend Celebrity Infinity and my family would happily sail on this ship again. Read Less
Sail Date July 2019
This was my first cruise with Celebrity. I wanted to try the line and wanted a 7 day Med on a small-medium ship so Infinity fit the bill. I was a bit apprehensive when I read some reviews (especially as my husband is not a cruise lover and ... Read More
This was my first cruise with Celebrity. I wanted to try the line and wanted a 7 day Med on a small-medium ship so Infinity fit the bill. I was a bit apprehensive when I read some reviews (especially as my husband is not a cruise lover and has to be dragged on one). The words "old, dated, tired" kept going round in my head from other reviews. But it goes to show you should keep an open mind...I absolutely loved this ship. The small worn bits here and there are not worth mentioning (to me anyway). I think it is a beautiful ship, understated elegance and the crew kept it really clean and were constantly maintaining it. It doesn't have the bling of other ships but I don't want a promenade with trees and endless shops. I want to know I'm on a proper ship. For the first three days I didn't even get off, I enjoyed the pool area so much (and I had it almost to myself). There are some really luxurious sun loungers although some kind of sun shade would be good. It was a bit too hot in July. The pool is small but nice and deep. The cabanas on the top deck are also very inviting but there was always a film being shown so it was not the most peaceful of areas. Great for teenagers though. The food was the best I ever had on a cruise, we only ate in the Trellis and Ocean View buffet, (lovely afternoon tea) and I really liked the lobster night. The waiters were fantastic, so attentive and we had fun with them as well as all our different dining companions. Really, all the staff were great and hats off to the crew behind the scenes who keep it all going smoothly and we never get to see them. Apart from the ship, the people we met, from all corners of the globe, made it a truly memorable holiday. We had such fun at night on the dance floor, oh that silent disco is the best thing ever!!! We actually never made it to breakfast any day, as we danced late into every night. Didn't make it to any shows either, I popped my head into one but we preferred the musicians in the bars before dinner. My husband got off every day in order to do his 10,000 steps (to offset the gorgeous food and cocktails), I only got off at Argostoli, Dubrovnick and Koper and in all these, it was just to have a swim in the clear Mediterranean waters. In all cases we walked for 30-40 minutes to a beach. We could have got there by easier means but wanted the walk. Koper has a really super city beach a stone's throw from the ship. (It was my fourth cruise round the Med so had been to most places before) I will definitely cruise with Celebrity again, I'm just sorry all the ships being built these days are so big, Infinity is a lovely size and even though it was full, it never felt crowded. Sorry I can't comment on the Spa, theatre, speciality restaurants, indoor solarium, casino...what can I say, it was a fun filled week without even getting round to any of these.. Would go again tomorrow... Read Less
Sail Date July 2019
We chose this cruise as the dates fitted with our 30th wedding anniversary and also because of the destinations we hadn’t been to before except one. From the start on arrival to the airport , celebrity staff were very organised, not a ... Read More
We chose this cruise as the dates fitted with our 30th wedding anniversary and also because of the destinations we hadn’t been to before except one. From the start on arrival to the airport , celebrity staff were very organised, not a long transfer to the ship around 30-40 mins, concierge check in was very quick, smooth all round, we were on the ship before we knew it, lovely drinks welcome on board, the ocean view cafe was open and we didn’t have to wait longer before the staterooms were ready, staterooms were comfortable enough and had toiletries in the bathroom, hairdryer and safe in the room, our stateroom attendant was very good. Our dining room experience was amazing, we had the most amazing friendly staff who couldn’t do enough for you and it’s the first cruise after doing 6 previous cruises that we saw and spoke to our head waiter all the time, just makes the difference, the food was of good quality, some days were excellent, the favourite was the tornado steak, the lamb and lobster night just fabulous. The Ocean View Cafe, was set out around both sides, sometimes you were searching at different ends for certaIn foods, but you got used to the set up, we never struggled to find a table as there is plenty of seating, the staff again are very friendly. The ship itself was lovely, I understand that people say it’s a little older fashioned but nothing at all that you need to worry about, we felt that all the areas, Cafe al Bacio, martini bar, cellars masters bar, were of a good standard, there is fabulous outside film area all with comfy seating showing movies everyday, the toilet areas are very clean and well stocked and the staff again are very friendly. We loved every destination that we went to, Venice was gorgeous, gondola ride is €80 but this can take up to 6 people, so you can share the cost, what a beautiful place. Croatia was gorgeous, we just took the hop on hop off bus for a bus tour and walking tour this was €20 pp, really good way to look around. Kotor was just stunning, you take a tender from the ship and we just had a look around ourselves, for a few hours, wow the sail away was stunning to see. Corfu we wanted a beach day, we missed out on the celebrity beach trip, this sells very quickly we tried to book as soon as we got on board but it was already full, the ship cost for this trip is around $40-$45 pp, so we just got off and looked for own transport, be careful as the taxi trips at the port are charging €110 for 2 which is just a rip off, here we ended up on the red tour bus at €19 pp, we stopped off at the first beach on the tour had 4 hours and then got the bus back and saw the rest of the tour which was great, beach beds to hire, reasonable cost, with bar selling drinks and food at good prices, there are also toilets at this beach, the staff were very friendly and are up and down the beach serving. Naples we did a ship trip here, at $99pp to Pompeii we did the 1.30pm 4 hrs trip as the am one was sold out but this was perfect we had the best guide called Jose, he was very knowledgable and was passionate , he was quite funny also which made the trip brilliant, apparently we totally made the right decision to go in the afternoon as the morning one was so rammed with people it was hard to get around.. Wow this cruise was amazing we loved every minute, we will definitely be cruising with Celebrity again.. Read Less
Sail Date July 2019
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely ... Read More
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less
Sail Date July 2019
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic ... Read More
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less
Sail Date July 2019
This was our first time on celebrity (we previously sailed on Royal Caribbean, Princess and Holland). Celebrity is definitely our least favorite. It's not terrible, just underwhelming. The Infinity is an old ship and definitely has a ... Read More
This was our first time on celebrity (we previously sailed on Royal Caribbean, Princess and Holland). Celebrity is definitely our least favorite. It's not terrible, just underwhelming. The Infinity is an old ship and definitely has a lot of wear and tear. Pros: -The entertainment for the most part was very good. The Celebrity Singers and Dancers show was dated and nonsensical but we liked everything else. They bring in a lot of acts from outside that are outstanding (there was a group from Britain's Got Talent that was particularly great). The musicians playing throughout the ship during the day were also very good. -The food in the buffet was great. They always had something different and a lot of the food was based on the stop we were in (i.e. Greek food when we were in Greece). We also did the specialty dining in QSine one night for the Le Petit Chef experience (they project a show onto your table and plate). That was very cool and unlike anything I've ever seen. -The Celebrity Shore Excursions were all very good. I liked the tour guides and they gave a lot of good info. We took one in all of our ports except for Dubrovnik. Cons: -We felt like Celebrity was constantly trying to get us to spend money. We were asked to buy drinks or drink packages constantly that we had no interest in. It felt like they were pressuring the staff to sell more packages. We were constantly being handed tickets or fliers for jewelry sales (something we also have no interest in). It started to get really annoying. -We really didn't enjoy the experience in the dinning room. As a table of 2, we were sat mere inches from another table of 2 so it felt awkward. The service was also too slow for our liking but space was the main issue. We stopped eating there because we had no space. -Our balcony door (Room 6094) was broken. This is a serious safety issue. We were locked out on our balcony and had to call down to a guest on the deck below for help. After that, we had to keep the door partially open whenever we used the balcony. This is unacceptable. We did let them know at guest relations but I don't know that there was anything they could do. -Basic necessities were not sold on the ship. The biggest issue was that they did not sell sunscreen. For a warm Mediterranean cruise, this is a huge problem. We used up the one we packed on our sea day and couldn't buy more until we got to Greece. They also don't sell pads (sanitary napkins) or advil in the main store. -There were not a lot of free activities to do on the boat. This made our sea day really boring. A lot of these would be easy fixes (a wider selection of board games and books in the library). Other cruise lines have had activities like stargazing, jewelry making, cookie decorating, cooking demonstrations, etc. that made sea days a fun experience. A lot of the free activities (like a dance class) were out on the pool deck which was too hot and crowded (while lounges and spaces like the theater remained mostly empty). The ports we went to were really nice so we enjoyed the experience but we probably wouldn't sail celebrity again. Read Less
Sail Date July 2019
We chose this ship for its itinerary and the timing of departure. We are experienced cruisers (10+ cruises) and this was our second on Celebrity. We booked a SkySuite (8127 accessible). After reading multiple reviews on this ship I will ... Read More
We chose this ship for its itinerary and the timing of departure. We are experienced cruisers (10+ cruises) and this was our second on Celebrity. We booked a SkySuite (8127 accessible). After reading multiple reviews on this ship I will admit I was concerned. I thought the ship would feel old and tired, I thought the staff would be lukewarm and the food mediocre. Now I am just wondering what ship the rest of the reviewers were on, because it certainly was not the Infinity that we experienced. We thought the ship was in great shape (yes if you look closely you could see some wear in tear, but whoever is looking that closely better not come to my house because we've lived in it for 16+ years and it also shows some signs of its age). The staff was delightful -- lots of fun and great entertainment. The ship is big enough to have the resources/activities of a large ship, but not so big to feel overwhelming. If you wanted to, you could avoid the crowds (even on sea days). We loved our Suite Class perks! Food in Luminae was among the best we have had on any ship including some luxury lines that are all about the food. And being in a dining room that seats a maximum of 50 at a time meant that we never felt rushed, never had crying babies, etc. to interrupt our dining experience (and we really dined!). Thought the itinerary was strong, although was a bit disappointed in Split, would have preferred Dubrovnik. Shore excursions were fine but not extraordinary - our best excursion we booked privately in Corfu. The only real complaint was the Wifi was spotty. and getting to and from the port in Venice is a pain -- Celebrity should have provided free shuttles - not charged for it. Read Less
Sail Date June 2019
This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this ... Read More
This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this because it gave us an opportunity to explore Venice at night and have an incredible dinner in Venice. I also didn’t feel rushed. Our other ports were Split Croatia, Kotor Montenegro, Corfu Greece, and Naples Italy. My favorites were Croatia were we hired a private guide by speed boat to take us to HVAR for the day and Corfu were we hired a private sail boat to take us sailing for day. Montenegro is nice, cute little town. We stayed on the boat in Naples as we have been there before. We did have aqua class which allowed us to dine in BLU, and I feel is totally worth it. It’s a more exclusive experience and the service and food are wonderful. I especially love the breakfast. The staff on the ship are always so amazing. I had an injury on the boat and the staff went out of their way to be helpful. My only note about this ship is that it is very dated ( but we knew that coming on). My understanding though is that it is getting a complete refurbishing sometime soon so that will take care of any minor issues. As usual I just recommend people to do their research on the ports and find things you really want to do. Just getting off at the ports and walking around gets very old and boring. Take some time to think outside the box and look into even hiring private companies. Lastly, make sure you make your speciality restaurant reservations well in advance. They are very good and worth the money but they always book up. I can’t tell you how many times I have heard passengers complaining on day one that all the speciality restaurants were booked up because the didn’t know to reserve in advance. You can also now make spa reservations in advance so consider that for a day at sea. Just remember you are on vacation, try not to nick pick at every little detail. Just enjoy the cruise, drinks and food. Read Less
Sail Date June 2019
I was hoping to be wowed by Celebrity having read up so much prior to going, but i have to say although they were good, I do prefer other cruise lines in retrospect. The ports of call made this cruise memorable for the right reasons. ... Read More
I was hoping to be wowed by Celebrity having read up so much prior to going, but i have to say although they were good, I do prefer other cruise lines in retrospect. The ports of call made this cruise memorable for the right reasons. Our cabin was lovely, clean and such a comfortable bed. Good closet space. Bathroom supplies were fine. A very quiet and smooth sail throughout no issues with the ship itself even though its due a refit being older, but i liked the size of it, and managed to not get too lost. The small annoyance is the water in cabin is extra costing over 5$ for a warm bottle of water, which if you have a drinks package its Free from the bars. Mini bar is also extra. Dining was mediocre. our table for 2 was squashed by a stair well we felt squeezed in. Service, was fine, just a little forced. Buffet was again Ok, but on some occasions some sections were closed, and left very little to choose from, however the breakfast ommlette station was fantastic, offering hot variety on demand. The waiters who clear the tables work very hard. Lovely views whilst sitting in the Buffet, this was lovely for sunsets and dolphin spotting whilst eating. Some bars kept running out of things waiting on deliveries. Some toilets had toilet paper on the floor, and no napkins. It actually felt like the ship was short staffed for some reason.Maybe they were training staff still I dont know. Food in the main dining was often luke warm and tiny portions. The soups were lovely to taste,but the menu every day was un-inspiring really, i was hoping the food would be something extra special. We didn't do the speciality due to the constant upsell all the time, and the menus offered there were pretty much the same you could get for free elsewhere. Cafe Bacio the coffee shop was a favourite of ours, wonderful drinks and pretty good service in here. Entertainment was constant around the ship, a great DJ Alessio, was fantastic, some great sounds, round by the pool bar and Maritin bar. He lifted the mood well. Evening entertainment one show was great the IBroadway was excellent but the other shows were ok, nothing too engaging, we found much of the shows were gameshow style which felt very much for the Americans onboard. Most of the bar staff we experienced were quite miserable, and found service very inconsistent and slow, one person great, next person not at all bothered to connect with you. such a shame. The best part was - Our ports of call were excellent, itinerary fantastic. I loved Venice, and Split and Kotor especially. The tours we did were great too, very insightful and interesting the tour guides were fantastic, we did some walking tours and found them very well organised and enjoyable. All the tenders and transfers were organised very well. everything rang smoothly, I was just a little underwhelmed by Celebrity, most of the hype says they are top of the list. i beg to differ. Read Less
Sail Date June 2019
My husband and I went on this cruise to celebrate our 25th anniversary and we brought our kids ages 23,21,and 15. We have been on a Carnival Cruise and one other Celebrity Cruise and we knew we loved Celebrity - it did not disappoint! ... Read More
My husband and I went on this cruise to celebrate our 25th anniversary and we brought our kids ages 23,21,and 15. We have been on a Carnival Cruise and one other Celebrity Cruise and we knew we loved Celebrity - it did not disappoint! Embarkation was so very easy with no long lines and a lovely glass of champagne upon entering the ship. We loved our cabins and our statesman Jeremiah was wonderful! Food was wonderful in both the buffet and the main restaurant. We tried the Sushi restaurant too and it was very good. Did the Select Dining and made the reservations a couple weeks in advance based on what we were doing that day in the port. (Did canoe trip, knew we needed a nap, dined later that night) I would strongly suggest doing this so you get a table. We were actually able to sit in the same spot with the same fabulous waiters (Frances and Paola) every night! We upgraded to premium drink packages and were never disappointed with drinks. Service at every bar - also excellent! Shows, bands, all entertainment, dancing, trivia - all fun and never overcrowded. I do not know how they do it but the ship NEVER feels crowded! The pools even do not get super crowded. But 2 times we did have to circle around a bit to find lounge chairs - no big deal to us. The gym was fantastic with lots of machines and ellipticals and freeweights and a yoga/stretching area. Again, never felt crowded. Did not use spa because we felt it was pretty expensive. Shops onboard were great and I got great service and no pressure when I shopped. Ports were wonderful and we did 3 excursions at 3 ports and all of them were very good and very organized. Again, Celebrity just does this RIGHT! And coming back to the ship and getting a cold drink and cold towel after a hot day feels heavenly! Disembarkation was easy and organized. We took a bus (arranged by Celebrity) to airport and, although we had to wait a few minutes and there seemed to be a little confusion about which line we should be in, we got on and got to the airport in time. Overall, I would recommend Celebrity Infinity to anyone who is not expecting slides and waterplay for kids, skydiving areas or ziplines...all those extra things that some cruiselines are adding that we have no interest in at all. Infinity itself is due for a refurbishment and, while it was clean, there are some areas like cushions and carpet which could use an update. Read Less
Sail Date June 2019
We choose this cruise due to the itinerary. But sad of most of the Italian ports the ports in the most important like Florence left to early. And in other Countries where there was much to adventure stayed quite late. The ship is very ... Read More
We choose this cruise due to the itinerary. But sad of most of the Italian ports the ports in the most important like Florence left to early. And in other Countries where there was much to adventure stayed quite late. The ship is very old and outdated. Noticed duct tape in the oceanview cafe on the carpet in several places. The windows were dirty. Rust all around our balcony and bathroom. The ship just did not have the sparkle of clean like my other cruises. We were quite disappointed for this being our first on Celebrity we have cruised 16 on Royal and heard Celebrity was a step above. The TV broke off the stand while we were at dinner and it took 2 days for the TV to be fixed. We had to keep calling. I was told they were refurbishing the ship - they only thing we saw if one day when we returned there was a new shower head. WOW.. This ship should not be charging passengers full price for the old out dated tired lady. Nothing special for elite members - never heard what was going on. No Captain Club like others - no special check in for elite former quest. It was not the crews fault for the tired ship but it is Celebrity Management fault for letting a ship like this be afloat and charge the price they do. Only one of the 4 (one was canceled) shore excursions was good. The others were a waste of time and money but it is not much the money as it was a waste of time in the cities. They did not hold up to the standards. Celebrity needs to vent their 3rd parties. They were awful. Do I recommend Celebrity Excursions to anyone NO> Would I go again NO NOT on this ship and not sure if I would on Celebrity. I could go on but don't have enough space. Totally shocked with Celebrity Read Less
Sail Date June 2019
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click