I would like to start this review by stating that I have taken most of my trips with another cruise line and I am extremely disappointed in everything on this trip. We spent 5k for our cruise and another 2k for travel and adventures and needed stuff including WiFi for cruise for two people as they make you pay per device and didn’t receive 5k in services or travel! The vessel is a bit outdated inside but it’s still comfy as far as the room size and shower goes but then again I am in a stateroom. There are people on board whom due to being on the vessel for months have had hair loss due to the chemical treatment of water so I evil be using bottled water to wash the rest of this trip! The food is horrid in the buffet and main dining is pretty decent but takes too long to get food and it seems to take two hours to eat. The specialty dining has extremely long waits and when told to arrive early and we do we still sit for 45 minutes. I want to also express that the ports they take you to on the Adriatic Sea is horrid really and nothing to see so you will spend a lot of money to actually get a speed boat to take you other places if you want to actually see something and the staff and their tv tells you this when you board so wow. The fast high speeds boat you rent will want you to leave at 8:30 or 9:30 am. I also don’t think you should have to dress up for dinner because why dress up to eat then go to sleep as the entertainment on ship is obsolete and what’s offered it a joke. The internet is horrible and it is for the boat as well and employees will Tell you their device is down also in customer relations. The only entertainment they have is a blonde headed chick that her boobs are about to fall Out of her tank top that had cuts in the front the whole trip! They play a sound track of about ten songs on the boat over and over and the song “ swear I don’t have any gun” has played about 199 times in 4 days as it plays all day over and over and young and old both complain. Unaware why they have a chick wearing a tank top by the pool singing with her holes in it with her boobs hanging out as I felt I was at a strip club. She also sings almost the same songs they play over and over and this trip is horrible for Americans and French for sure! This isn’t a family cruise either by no means as there is nothing for kids to do so they run everywhere and throw sandbags from the corn hole game all day on deck with no supervision and the staff did notthing! If I were you I would fly to the area you want to visit and wing it cause these people are not taking you to any port you want to see! There is no entertainment on this ship and nothing to do and it’s boring and there are no shops except jewelry and liquor basically and all the ship is geared for is alcohol and sleep and some food! The room service night menu has basically bologna and burger! Also I want to say that there are not enough people who speak English to get anything done and you will spend about 500-800 to ever use internet and the tv has one movie channel so at night there is nothing to do and no tv to watch. They play basically Star Wars and ET type movie over and over and this not a cruise for young as everything closes at 10:30 and they start shutting everything down around 7ish! The staff is scarce and the only people on the ship are to clean really and are not helpful! If you want to be on a nursing home cruise this is the one for you as they start at 7am and close at 7ish some places not many open till 10 and then the older people have to cause the loud music never stops and it’s techno type music over and over it’s horrid you want to jump ship after five days of it 24 hours a day because you cannot escape it. Also the employees on board day they have listened to this ten song soundtrack for three years in a row without change! I feel like I am on the movie “Groundhog Day”!!!!!!!!! Worst trip ever I would have rather been at work or cut grass all day everyday! Horrible and I do not recommend as it’s a waste of money and def buyers remorse!!!! Read Less

The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar open longer which is great if you got back later in the day. The need to reconfigure the spa and Persian gardens.spa rooms were too bright the Persian garden too dark. Flip them!!I missed the fresh fruit that we got daily in aqua class. Also if you are cruising in europe pre book and pre pay for excursions to avoid added vat charge. Also Tuscan and qsine were not as good as on solstice. I loved that the pool areas were larger in both the solarium and the open one,but I hated that the canyon spa,breakfast,lunch area was dark,hidden and didn't have ice. We had an issue with a cancelled due to conditions excusion,we had to get the group together and argue to be reimbursed. Thanks to Norbert it was resolved but was alot of wasted time. Read Less

We chose the cruise to celebrate our Pearl Wedding Anniversary because of the dates and itinerary and the reviews that Celebrity first class. We have been on many previous cruises with several other cruise lines but we hadn’t been to the ports on the Dalmatian coast. After 3 wonderful nights in Venice we boarded the ship, which was a very fast and efficient experience. We were given half a glass of fizz to welcome us on board. We had booked Concierge class so enjoyed the lunch in the dining room after boarding. Our stateroom on deck 8 was fine, the balcony was small compared to other ships we’ve on and a bit rusty but we didn’t mind that really. There was plenty of plugs both European and USA. Nice toiletries. However, what spoiled it for us was the main dining room experience. We had requested late dining and a table for 2, being our wedding anniversary. The table for 2 was jammed between another table for 2 and a large noisy family table. It was so noisy we couldn’t hear each other without shouting. The food was also a disappointment, very limited menu, low quality food and always served Luke warm. One night I ordered goats cheese and asparagus salad. This comprised a pile of bitter rocket, 2 pieces of asparagus and literally a few crumbs of goats cheese. The waiters were doing their best but were mostly focusing on the larger tables and we were left sitting between courses. We only ate there 3 nights out of 7. We would certainly not eat in that restaurant if it was in our home town so why should we eat in it on holiday? Ambience nil. We ate at Tuscan Grill 3 nights all excellent food and service, but obviously had to pay extra and once in the buffet, but we didn’t like the buffet much either, Luke warm bland food. Breakfast room service however was excellent. Such a good choice on the menu compared to other lines and always served on time. This was a joy, we loved to sit on the balcony enjoying the views. The bar staff mostly worked hard especially in the pool bars. Entertainment was mediocre, shows in main theatre so so but no piano bar which we like best. There was a good guitar man I think he was called Nick and we liked the cello duo who were often in Cellar Masters bar. We only did one ship excursion and it was excellent. We did the vineyard experience in Montenegro. If you haven’t booked anything book this if you like the rural country side and wine. Lovely drive over the mountain to a small family run vineyard where we were given a tour then a lovely lunch and loads of their wine. So, while we weren’t miserable by any means, doubt we will sail on a Celebrity ship again because of the main dining room experience. Read Less

We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less

The Celebrity experience would be very hard to surpass in my opinion. From day 1 to disembarkation, every aspect of my cruise was excellent. We did the Adriatic & Italian itinerary which was amazing. The ship is very elegant, old Hollywood glamour I thought. We stayed in a balcony stateroom which I think is worth the extra money, returning to my room and being able go go out onto the balcony and see the sea and feel the breeze and listen to the sea was beautiful. The food is amazing, there is plenty of entertainment for all, staff were exceptional. Dining room staff were excellent, very intuitive without being intrusive. We met amazing people and had great conversations while dining and we were seated at tables for two, one can interact with others or otherwise depending on how comfortable you feel at that given time, the atmosphere was so lovely and we chatted to nearby diners. I was so impressed, I booked a cruise for next year while onboard. A thumbs up from me. I am probably spoiled now for future cruises. This was a 5 star experience for me. Read Less

We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We enjoyed the Blu Dining Room where the food was excellent. We felt the staff was very accommodating throughout the ship. A lot of people on the forum complain the ship is “tired”, but we enjoyed its smaller size and next year it is due for an overhaul. If you are looking for a mega ship with all the new bells and whistles, this is not the ship. However, if you are concentrating on the ports of call and want a lovely means of transportation, this is a great ship and itinerary. We used the ships excursions exclusively and were happy with each and every excursion we attended. By watching the website for sales and using ship credit, the excursions were reasonable. We only had one sea day on this cruise, so we did not participate in many on board activities. However, I attended two dance classes and they were a blast. I also had a message at the Canyon Ranch Spa and it probably was the best message I’ve ever had. The ships entertainment was fine. We attended a couple of production shows and a comedian who was hilarious. All in all we had a fantastic cruise on the Infinity. Read Less

We sailed as a family with two girls aged 12 and 14. Previously we have sailed with Royal Caribbean, Celebrity, Holland America and Princess. This was one of our top three cruises and the food and service in the main dining room was the best we have received on any cruise. The food was consistently very good every day except on the last day when the medium rare steak I requested was served well done. However, these things happen and the steak was immediately replaced by our excellent waiter Aryana - he went above and beyond to provide truly excellent service every day without fail. The ship and facilities were excellent and well kept despite the age of the vessel. I have sailed on much newer ships but there was enough to keep the whole family occupied. We enjoyed the evening shows, quizzes, dance lessons, pool facilities, etc. and the kids particularly liked the silent discos (very fun) and watching evening movies from the top deck on the big screen. The itinerary was very port intensive with only one sea day so unless you are looking for the ship to be a floating resort with climbing walls, water slides, multiple restaurants, etc., you should be able to find plenty to do. The ports of call were all very enjoyable - Rome, Sicily (Taormina), Malta (Valletta), Kefalonia, Dubrovnik, Slovenia (Koper) and Venice. In Koper, we took a local bus to Piran, which was lovely. I would highly recommend Celebrity Infinity and my family would happily sail on this ship again. Read Less

We chose this cruise as the dates fitted with our 30th wedding anniversary and also because of the destinations we hadn’t been to before except one. From the start on arrival to the airport , celebrity staff were very organised, not a long transfer to the ship around 30-40 mins, concierge check in was very quick, smooth all round, we were on the ship before we knew it, lovely drinks welcome on board, the ocean view cafe was open and we didn’t have to wait longer before the staterooms were ready, staterooms were comfortable enough and had toiletries in the bathroom, hairdryer and safe in the room, our stateroom attendant was very good. Our dining room experience was amazing, we had the most amazing friendly staff who couldn’t do enough for you and it’s the first cruise after doing 6 previous cruises that we saw and spoke to our head waiter all the time, just makes the difference, the food was of good quality, some days were excellent, the favourite was the tornado steak, the lamb and lobster night just fabulous. The Ocean View Cafe, was set out around both sides, sometimes you were searching at different ends for certaIn foods, but you got used to the set up, we never struggled to find a table as there is plenty of seating, the staff again are very friendly. The ship itself was lovely, I understand that people say it’s a little older fashioned but nothing at all that you need to worry about, we felt that all the areas, Cafe al Bacio, martini bar, cellars masters bar, were of a good standard, there is fabulous outside film area all with comfy seating showing movies everyday, the toilet areas are very clean and well stocked and the staff again are very friendly. We loved every destination that we went to, Venice was gorgeous, gondola ride is €80 but this can take up to 6 people, so you can share the cost, what a beautiful place. Croatia was gorgeous, we just took the hop on hop off bus for a bus tour and walking tour this was €20 pp, really good way to look around. Kotor was just stunning, you take a tender from the ship and we just had a look around ourselves, for a few hours, wow the sail away was stunning to see. Corfu we wanted a beach day, we missed out on the celebrity beach trip, this sells very quickly we tried to book as soon as we got on board but it was already full, the ship cost for this trip is around $40-$45 pp, so we just got off and looked for own transport, be careful as the taxi trips at the port are charging €110 for 2 which is just a rip off, here we ended up on the red tour bus at €19 pp, we stopped off at the first beach on the tour had 4 hours and then got the bus back and saw the rest of the tour which was great, beach beds to hire, reasonable cost, with bar selling drinks and food at good prices, there are also toilets at this beach, the staff were very friendly and are up and down the beach serving. Naples we did a ship trip here, at $99pp to Pompeii we did the 1.30pm 4 hrs trip as the am one was sold out but this was perfect we had the best guide called Jose, he was very knowledgable and was passionate , he was quite funny also which made the trip brilliant, apparently we totally made the right decision to go in the afternoon as the morning one was so rammed with people it was hard to get around.. Wow this cruise was amazing we loved every minute, we will definitely be cruising with Celebrity again.. Read Less

Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less

Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less

This was our first time on celebrity (we previously sailed on Royal Caribbean, Princess and Holland). Celebrity is definitely our least favorite. It's not terrible, just underwhelming. The Infinity is an old ship and definitely has a lot of wear and tear. Pros: -The entertainment for the most part was very good. The Celebrity Singers and Dancers show was dated and nonsensical but we liked everything else. They bring in a lot of acts from outside that are outstanding (there was a group from Britain's Got Talent that was particularly great). The musicians playing throughout the ship during the day were also very good. -The food in the buffet was great. They always had something different and a lot of the food was based on the stop we were in (i.e. Greek food when we were in Greece). We also did the specialty dining in QSine one night for the Le Petit Chef experience (they project a show onto your table and plate). That was very cool and unlike anything I've ever seen. -The Celebrity Shore Excursions were all very good. I liked the tour guides and they gave a lot of good info. We took one in all of our ports except for Dubrovnik. Cons: -We felt like Celebrity was constantly trying to get us to spend money. We were asked to buy drinks or drink packages constantly that we had no interest in. It felt like they were pressuring the staff to sell more packages. We were constantly being handed tickets or fliers for jewelry sales (something we also have no interest in). It started to get really annoying. -We really didn't enjoy the experience in the dinning room. As a table of 2, we were sat mere inches from another table of 2 so it felt awkward. The service was also too slow for our liking but space was the main issue. We stopped eating there because we had no space. -Our balcony door (Room 6094) was broken. This is a serious safety issue. We were locked out on our balcony and had to call down to a guest on the deck below for help. After that, we had to keep the door partially open whenever we used the balcony. This is unacceptable. We did let them know at guest relations but I don't know that there was anything they could do. -Basic necessities were not sold on the ship. The biggest issue was that they did not sell sunscreen. For a warm Mediterranean cruise, this is a huge problem. We used up the one we packed on our sea day and couldn't buy more until we got to Greece. They also don't sell pads (sanitary napkins) or advil in the main store. -There were not a lot of free activities to do on the boat. This made our sea day really boring. A lot of these would be easy fixes (a wider selection of board games and books in the library). Other cruise lines have had activities like stargazing, jewelry making, cookie decorating, cooking demonstrations, etc. that made sea days a fun experience. A lot of the free activities (like a dance class) were out on the pool deck which was too hot and crowded (while lounges and spaces like the theater remained mostly empty). The ports we went to were really nice so we enjoyed the experience but we probably wouldn't sail celebrity again. Read Less

We chose this ship for its itinerary and the timing of departure. We are experienced cruisers (10+ cruises) and this was our second on Celebrity. We booked a SkySuite (8127 accessible). After reading multiple reviews on this ship I will admit I was concerned. I thought the ship would feel old and tired, I thought the staff would be lukewarm and the food mediocre. Now I am just wondering what ship the rest of the reviewers were on, because it certainly was not the Infinity that we experienced. We thought the ship was in great shape (yes if you look closely you could see some wear in tear, but whoever is looking that closely better not come to my house because we've lived in it for 16+ years and it also shows some signs of its age). The staff was delightful -- lots of fun and great entertainment. The ship is big enough to have the resources/activities of a large ship, but not so big to feel overwhelming. If you wanted to, you could avoid the crowds (even on sea days). We loved our Suite Class perks! Food in Luminae was among the best we have had on any ship including some luxury lines that are all about the food. And being in a dining room that seats a maximum of 50 at a time meant that we never felt rushed, never had crying babies, etc. to interrupt our dining experience (and we really dined!). Thought the itinerary was strong, although was a bit disappointed in Split, would have preferred Dubrovnik. Shore excursions were fine but not extraordinary - our best excursion we booked privately in Corfu. The only real complaint was the Wifi was spotty. and getting to and from the port in Venice is a pain -- Celebrity should have provided free shuttles - not charged for it. Read Less

This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this because it gave us an opportunity to explore Venice at night and have an incredible dinner in Venice. I also didn’t feel rushed. Our other ports were Split Croatia, Kotor Montenegro, Corfu Greece, and Naples Italy. My favorites were Croatia were we hired a private guide by speed boat to take us to HVAR for the day and Corfu were we hired a private sail boat to take us sailing for day. Montenegro is nice, cute little town. We stayed on the boat in Naples as we have been there before. We did have aqua class which allowed us to dine in BLU, and I feel is totally worth it. It’s a more exclusive experience and the service and food are wonderful. I especially love the breakfast. The staff on the ship are always so amazing. I had an injury on the boat and the staff went out of their way to be helpful. My only note about this ship is that it is very dated ( but we knew that coming on). My understanding though is that it is getting a complete refurbishing sometime soon so that will take care of any minor issues. As usual I just recommend people to do their research on the ports and find things you really want to do. Just getting off at the ports and walking around gets very old and boring. Take some time to think outside the box and look into even hiring private companies. Lastly, make sure you make your speciality restaurant reservations well in advance. They are very good and worth the money but they always book up. I can’t tell you how many times I have heard passengers complaining on day one that all the speciality restaurants were booked up because the didn’t know to reserve in advance. You can also now make spa reservations in advance so consider that for a day at sea. Just remember you are on vacation, try not to nick pick at every little detail. Just enjoy the cruise, drinks and food. Read Less

I was hoping to be wowed by Celebrity having read up so much prior to going, but i have to say although they were good, I do prefer other cruise lines in retrospect. The ports of call made this cruise memorable for the right reasons. Our cabin was lovely, clean and such a comfortable bed. Good closet space. Bathroom supplies were fine. A very quiet and smooth sail throughout no issues with the ship itself even though its due a refit being older, but i liked the size of it, and managed to not get too lost. The small annoyance is the water in cabin is extra costing over 5$ for a warm bottle of water, which if you have a drinks package its Free from the bars. Mini bar is also extra. Dining was mediocre. our table for 2 was squashed by a stair well we felt squeezed in. Service, was fine, just a little forced. Buffet was again Ok, but on some occasions some sections were closed, and left very little to choose from, however the breakfast ommlette station was fantastic, offering hot variety on demand. The waiters who clear the tables work very hard. Lovely views whilst sitting in the Buffet, this was lovely for sunsets and dolphin spotting whilst eating. Some bars kept running out of things waiting on deliveries. Some toilets had toilet paper on the floor, and no napkins. It actually felt like the ship was short staffed for some reason.Maybe they were training staff still I dont know. Food in the main dining was often luke warm and tiny portions. The soups were lovely to taste,but the menu every day was un-inspiring really, i was hoping the food would be something extra special. We didn't do the speciality due to the constant upsell all the time, and the menus offered there were pretty much the same you could get for free elsewhere. Cafe Bacio the coffee shop was a favourite of ours, wonderful drinks and pretty good service in here. Entertainment was constant around the ship, a great DJ Alessio, was fantastic, some great sounds, round by the pool bar and Maritin bar. He lifted the mood well. Evening entertainment one show was great the IBroadway was excellent but the other shows were ok, nothing too engaging, we found much of the shows were gameshow style which felt very much for the Americans onboard. Most of the bar staff we experienced were quite miserable, and found service very inconsistent and slow, one person great, next person not at all bothered to connect with you. such a shame. The best part was - Our ports of call were excellent, itinerary fantastic. I loved Venice, and Split and Kotor especially. The tours we did were great too, very insightful and interesting the tour guides were fantastic, we did some walking tours and found them very well organised and enjoyable. All the tenders and transfers were organised very well. everything rang smoothly, I was just a little underwhelmed by Celebrity, most of the hype says they are top of the list. i beg to differ. Read Less

My husband and I went on this cruise to celebrate our 25th anniversary and we brought our kids ages 23,21,and 15. We have been on a Carnival Cruise and one other Celebrity Cruise and we knew we loved Celebrity - it did not disappoint! Embarkation was so very easy with no long lines and a lovely glass of champagne upon entering the ship. We loved our cabins and our statesman Jeremiah was wonderful! Food was wonderful in both the buffet and the main restaurant. We tried the Sushi restaurant too and it was very good. Did the Select Dining and made the reservations a couple weeks in advance based on what we were doing that day in the port. (Did canoe trip, knew we needed a nap, dined later that night) I would strongly suggest doing this so you get a table. We were actually able to sit in the same spot with the same fabulous waiters (Frances and Paola) every night! We upgraded to premium drink packages and were never disappointed with drinks. Service at every bar - also excellent! Shows, bands, all entertainment, dancing, trivia - all fun and never overcrowded. I do not know how they do it but the ship NEVER feels crowded! The pools even do not get super crowded. But 2 times we did have to circle around a bit to find lounge chairs - no big deal to us. The gym was fantastic with lots of machines and ellipticals and freeweights and a yoga/stretching area. Again, never felt crowded. Did not use spa because we felt it was pretty expensive. Shops onboard were great and I got great service and no pressure when I shopped. Ports were wonderful and we did 3 excursions at 3 ports and all of them were very good and very organized. Again, Celebrity just does this RIGHT! And coming back to the ship and getting a cold drink and cold towel after a hot day feels heavenly! Disembarkation was easy and organized. We took a bus (arranged by Celebrity) to airport and, although we had to wait a few minutes and there seemed to be a little confusion about which line we should be in, we got on and got to the airport in time. Overall, I would recommend Celebrity Infinity to anyone who is not expecting slides and waterplay for kids, skydiving areas or ziplines...all those extra things that some cruiselines are adding that we have no interest in at all. Infinity itself is due for a refurbishment and, while it was clean, there are some areas like cushions and carpet which could use an update. Read Less

We choose this cruise due to the itinerary. But sad of most of the Italian ports the ports in the most important like Florence left to early. And in other Countries where there was much to adventure stayed quite late. The ship is very old and outdated. Noticed duct tape in the oceanview cafe on the carpet in several places. The windows were dirty. Rust all around our balcony and bathroom. The ship just did not have the sparkle of clean like my other cruises. We were quite disappointed for this being our first on Celebrity we have cruised 16 on Royal and heard Celebrity was a step above. The TV broke off the stand while we were at dinner and it took 2 days for the TV to be fixed. We had to keep calling. I was told they were refurbishing the ship - they only thing we saw if one day when we returned there was a new shower head. WOW.. This ship should not be charging passengers full price for the old out dated tired lady. Nothing special for elite members - never heard what was going on. No Captain Club like others - no special check in for elite former quest. It was not the crews fault for the tired ship but it is Celebrity Management fault for letting a ship like this be afloat and charge the price they do. Only one of the 4 (one was canceled) shore excursions was good. The others were a waste of time and money but it is not much the money as it was a waste of time in the cities. They did not hold up to the standards. Celebrity needs to vent their 3rd parties. They were awful. Do I recommend Celebrity Excursions to anyone NO> Would I go again NO NOT on this ship and not sure if I would on Celebrity. I could go on but don't have enough space. Totally shocked with Celebrity Read Less

We were on a 12 night cruise in the Western Med in an Aquaclass cabin. We were somewhat concerned before we left on this cruise having read a number of reviews talking about how tired the ship looked and indicating the food was so so. This was not our experience. The ship is older but I found it very clean and well maintained. They were repainting large sections of the wooden railings on this voyage. We ate most nights in Blue (never ate in Trellis) and the food was above average and on most nights was excellent. The staff were great. We did have a couple of lunches and a breakfast in the Oceanview Café and we were impressed with the choice and the quality of the freshly prepared pasta and omelettes. Café Al Bacio was great and the Martini Bar was a blast. The staff were very friendly and always helpful. Only our 3rd cruise and all with Celebrity. On our first two cruises we were in suites but we found the Aquaclass passengers we met in Blu a lot friendlier than the suite class guests we met on other cruises. The retreat might be a good enough reason to book a suite on our next cruise. However, we liked Aquaclass and actually preferred the food and atmosphere in Blu as compared to Luminae. Read Less

We haven't been on Celebrity for many years but since we were cruising with our grand-daughter (turned 6 on the cruise) wanted a cruise with an available roomy suite, good service and activities for a 6 year old. This cruise was priced right for a Royal Suite - probably because it hadn't had it's well overdue makeover yet - and also it was relatively early in the Mediterranean season. We weren't sure if or how Sarah would like the kids' club but it was nice to know it was available. Also, included in our cruise price was the premium drink package, wi-fi for 4 devices, access to all restaurants, butler service. Pretty much everything and more we have been getting while cruising Regent and Silversea. Sure, the ship was larger, but by today's standards this is a mid-size ship and it's probably the largest sized ship we will cruise on. Also, the itinerary, while similar to other cruises we have been on, had some different stops for us, including Sete and Corsica, France and Messina in Sicily. Overall, we were very pleased with our cruise. We were met at embarkation by Michaels Club Concierge Joao, who helped make our cruise special throughout the cruise. We lunched in Luminae, the suites only restaurant for lunch, and they made a great impression on our grand-daughter by finding her favorite drink, doing a special spaghetti and meatball, and throughout the cruise helped her feel very special. Our butler, Chip (not his real name, but that's what he wanted us to call him) from Romania, was always available and brought us hot and fresh breakfasts every morning, made sure our suite was up to speed with all our requests, and helped make Sarah's birthday special with door and room decorations and a beautiful cake. The cabin interior was beautiful and were pretty much all the interior areas of the ship. Our balcony needed upkeep, and the exterior spa tub was too rusty to even consider using. On the other hand, the inside jacuzzi tub was so much fun it was hard to get our grand-daughter out of the bath. The food was fine. I especially enjoyed many of the seafood entrees and my wife was thrilled that they offered a true and properly cooked veal chop one evening. If there wasn't anything of interest on the Luminae menu, we could always order off the main dining room menu as well. Offerings at the buffet (which we mostly used at lunch when we were on the ship) was varied but we often gravitated to the grill, pizza station and Asian area. Overall, we felt the food was comparable to our most recent Regent experiences, and that was very flattering to Celebrity. My wife had a small medical incident on the ship and she was seen promptly by the ship's doctor who was able to do a test to determine it was not more serious (although they recommended we see someone off the ship, it wasn't necessary) and the bill, we thought, was reasonable for seeing a ship's doctor (and we will get reimbursement from insurance). The shops on the ship had good merchandise and was priced well, but they had to charge VAT since all the stops were in the EU. Still, we were able to get a good price on a nice watch, and with the VAT refund, felt we got a very fair deal. Sarah loved the kid's club and towards the end of the cruise would rather spend the day there than get off the ship with us!! Kudos to the staff and well done!! This was a pretty international cruise with I'd say less than 50% Americans or Canadians, less than we would expect. For the most part, I'd say everyone was polite, with very few chair hogs on our sea days (well, at least not early risers). Our grand-daughter loved the pool area and thoroughly enjoyed herself. Because she was 6 we couldn't use the indoor pool area but it looked clean and well maintained. Susan said her spa experience was very good. We disembarked in Rome (Civi) and Joao even escorted us off the ship! Our grand-daughter says if she can't live in Tucson she wants to live on the ship!! I'm sure the Infinity will be even better after it's upcoming dry-dock, but for now, we would highly recommend it if you want a more affordable cruise with an excellent cruise line. Read Less

Chose this cruise as we like sailing on M class ships and this one had a great itinerary with some stops we had not previously cruised to. We had some reservations when reading previous reviews about Infinity. Yes she does need a refurb which I understand will be later this year, but this in no way detracted from the excellence service we received from all members of staff. We had fabulous wait staff in the main dining room, the food was excellent, good selection and quality, quite possible some of the best we have had on celebrity. The staff we unfailingly polite, courteous and couldn’t do enough for you. We are not ones for the entertainment and shows so unable to comment, but there was a great band who played most nights is one or another lounge. Ship excursions are expensive, but in most European ports easy to arrange yourselves, especially with the longer port times that seem very popular at present. If you are planning to cruise on Infinity this year, don’t let some of the negative reviews concern you. I firmly believe that if you go looking for problems you will always find them, but we had a great time and would be happy to sail on her again in the future. Read Less

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We wanted to see Mykonos, Athens and Santorini and have cruised with Celebrity on a number of occasions. Overall it was a decent itinerary with 8 x ports and 4 x days at sea. Good staff and some really good U K based performing acts in the theatre. Food overall was good but the main dining room menu is getting a bit stale and as such we ate in self service restaurant on a few occasions which was a nice change. We found it disappointing that we could not even try a Martini, using our drinks package, you needed premium, in the Martini Bar. In general the wines that we tried at night did not match the quality from previous Celebrity cruises. We booked three shore excursions through Celebrity and two through Cruising excursions, which on the whole were far better value than Celebrity. Although the ship was okay it is definitely looking very tired and in urgent need of a refit. We also enjoyed coffee at Al Bachio and the occasional confectionary on a daily basis. It was also nice to be sitting somewhere and one of the onboard entertainers would set up and start playing. Read Less

Our cruise aboard Celebrity Infinity was fabulous. We began with a stay at the Hilton Diagonal Mar in Barcelona. The hotel was flawless and has an incredible pool/beach club and the view from our room was breathtaking. Barcelona is such a nice city to walk. The embarkation process was easy and uncrowded. We boarded around noon and our stateroom was available around 1:00. Enough time to wander the ship a little bit.... I was a little apprehensive of what the ship's condition would be based on reading some reviews on this site prior to leaving on our trip. There were a number of reviews that described the ship as tired. We found the ship to be very clean in all areas. It is scheduled for dry dock and a major renovation in November 2020. The stateroom was in good condition. All of the furniture and fixtures were clean and in good repair. The public areas appear to have been renovated in recent years and the public area furnishings and décor was up to date and in great condition. The stateroom did lack some things that I assume will be addressed in the November 2020 renovation. in this day and age where everyone travels with a phone and iPad (or laptop) there were not enough power outlets available. We brought a 10 unit charger station and were able to overcome this challenge. There also was NO power outlet in the bathroom. There were three of us in the cabin including our 11-year old son. We were in an Oceanview cabin with a pull out sofa bed for our son. I would not recommend this configuration as it minimized the space when the bed was pilled out. An overhead berth would have been more accommodating. I was pleasantly surprised that every single crew member was friendly and demonstrated excellent hospitality. Without exception! There were plenty of activities to participate in and entertainment to enjoy. The "Fun Factory" for our son was well run and had everything to occupy and entertain an 11-year old. The ports on our itinerary were nice and varied with an emphasis on Greece. Read Less

We chose this cruise because going to Italy is on our bucket list! We loved everything about the shoreline tours, the cruise ship, the staff on the ship, the food, etc. We'll definitely be going back! The ship is one of the older ones, and we heard it's being refurbished in 2020. We took advantage of the excursions offered. Some were rather pricey, but we don't know enough about going on our own. Plus, if the tour bus is late, the ship will wait for us. So, that was a plus. LOL We took advantage of the Tuscan Grill two nights. We loved this restaurant. We have been on the Equinox and Silhouette, which both have that particular restaurant. Love Italian food and this one did not disappoint us. The Solarium is rather small, and there aren't enough lounge chairs. The weather, though, was a bit chilly so we didn't find it necessary to go to the pool. The shows in the Celebrity Theater were very good. Some were Excellent. We adore Celebrity and will choose it first and foremost. Read Less

Poor: 1.) Our room and the total ship, for that matter, is very "tired". We actually traveled on the Infinity in 2004 and don't believe any updates have been made since then (dramatization on my part). The crew we talked to stated a retro is due in October, but that didn't help us for now. Every passenger we spoke to about the ship stated the same thing, ship needs help. 2.) No Captain's Club for check in on pier. 3.) No Aqua Class check in. 4.) Captain's Club desk onboard only open a couple of hours each day 5.) The onboard stage entertainment was poor. The only opportunity possible for a mix was when a comedian was scheduled and then canceled the day before. The substitution was for the same singer we had the previous evening and, although talented, began getting a bit redundant. The idea of "mixing it up" came with cycling in the Celebrity Entertainers. The small combos performing at the bars, were good, on the other hand. 6.) Due to our special dates, my 70th birthday and wife's 64th, both happening during the cruise, we must say that we probably enjoyed this Celebrity cruise the least of those in the past. 7.) The staff ship wide was probably only 25% sincere. Didn't get a real friendly feeling from the majority of our contacts. Good: 1.) Aqua Class was a cruise saver. Aside from the room condition, everything else was terrific. The Blu Room for Aqua Class meals was wonderful. The help was 100% sincere, starting with the front check in down to the whole room staff. Never had to wait for a table and crew attempted to meet whatever requests we may have had. 2.) The included spa steam rooms were a great plus after using the attached gym. 3.) The gym is laid out well the machines all function correctly. 4.) The two specialty restaurants we visited were both great. We did see that one of the ones we didn't try, was the Sushi restaurant. Every time we walked by, there was nobody present to dine. We think they might want to look into replacing with another type. Read Less

My wife and I were very happy with the food, service and appearance of this aging but beautiful ship. The staff in Micheal's club was particularly helpful and attentive. We sailed on a back to back in a Celebrity suite, actually a comfortable, on board, apartment. The ship is classic with wood accents and panels.Celebrity is making a huge mistake ripping out the extravagant wood panels and classic decor to "revolutionize" the ship. The pre-modern design is beautiful and comfortable The food served in Luminae restaurant is delicious but a little heavy for our tastes. However, we can't complain about multiple fillets and lobster in champagne sauce. Typically, we would pay over $100 for a similar meal at home. My wife and I have over 100 cruises on a variety of lines and the Celebrity Infinity is near the top. Many thanks to Vedran, the excellent hotel director, John, Jeffrey and Wim, the concierge team, and the entire staff for the personal service and for an exceptional experience. Read Less