This is the worst cruise we ever had. Food choice is better at any fast food place or Chinese restaurant, the idea to have open just one pizza cafe on the 5th floor after 8pm for 3500 people is far beyond logical thinking. After 9pm it was ... Read More
This is the worst cruise we ever had. Food choice is better at any fast food place or Chinese restaurant, the idea to have open just one pizza cafe on the 5th floor after 8pm for 3500 people is far beyond logical thinking. After 9pm it was the only place, except room service, to have a snack with a couple dozen of shaking tables where hundreds of people were trying to find a free chair to sit.
Hundreds of unsupervised kids running around the ship, all parts of the ship and all floors, loud yelling, pushing guests, jumping stairs, cursing, scaring guests... and all that from morning to late night and even after midnight. What are cameras for? What is the security for? We wanted to have fun and be secure on our vacation. Why do we have to deal with it after paying our, I would say not so cheap, price for the cruise? All that bothersome was not only once, it was going on all the time till the last night, we had to see and hear that zoo, bringing security attention to it couple of times, with no help.
Breakfast in the restaurant was taking too long just for the service timing, not ordering, service... if we ordered an omelette, it cost us half morning waiting for it, so we stopped doing orders and eat what was in the buffet. My husband had to ask for coffee couple times (once is not enough) a few mornings, water was not served for breakfast at all, only juices were served, even when we asked for it (it is either waiter forgot about it or it was not included in price of cruise). Not a single morning we received water in the restaurant. The idea to make the drill for the crew during breakfast was even greater, we just had to leave the ship without eating our food ordered because we could not get it within 45min after ordering, so we just had coffee and left. Breakfast in the Windjammer on 11th floor is simply wild, because of the crowd, hard time to find a table to sit, unsupervised kids sneaking/running/jumping on the way, ( what is that security for and why nobody cared about it even after making complaint to the front desk? ), also the personnel in windjammer would definitely help finding free space to sit for guests and offer water or coffee, we had it on previous cruises, but not this one.
The only great experience (that is why i made it 1 instead of 0 on the survey) we had on this cruise is with our ROOM ATTENDANT, we never saw him during the cruise except couple times he wished good time when we were leaving for the day, which is great, room was clean and towels always changed. Five starz!
Dinner time at the restaurant was EXTREMELY slow, our group of 12 was seating at 6pm and finishing dinner after 8pm, because of slow service. Dishes were delivered to our table 20-30min after ordering, sometimes we did not get some dishes that we ordered at all. Our table was 12 people and we placed our orders pretty fast, within 5-10min after reviewing the menu. This is not the fault of the waiter i believe, the waiter and waiter assistant were great, but the whole management altogether could do better, maybe for 12 people table they could have some priorities or assigned another waiter or assistant waiter to expedite serving, that is probably for corporate to think over this situation.
There was barbecue served on the ship on the "Day at Sea", 12:30pm to 1:30pm. One our of this event for 3500 guests ship, It was a disaster by the pool. Around 2000 people line to get a plate of barbecued pork rib. The line was going on for half a mile around the pool and jacuzzi area where other guests were trying to relax and swim. Yes, nobody asked them to wait in line, but this is what happened and it cannot be deleted from my memory. I think this is also something to think over for the corporate.
Entertainment is the main thing on the ship in our opinion and entertainment of this cruise did not meet our expectation. We did not like it because it was boring, translated in Spanish, poor performing quality, cheap content. There was many different language speaking people on the ship and for some reason instead of making all talk, presentations, songs, etc.. in plain English, it was translated in Spanish... It destruct attention of people who do not speak Spanish. Even TV programming was mostly in Spanish with a few channels in English. Why? TV channels could definitely do a lot better, it was not like that on our previous cruises.
Guests from Puerto Rico were making majority of the cruise and that is not suppose to make me or other guests from different parts of USA being GUESTS of Puerto Rican crowd on the ship. I, my husband, and our friends on the ship felt like more attention, including language preference and entertainment, was brought to PR guests during the whole cruise. Is that because the ship was departing from San Juan? If that so, I will tell everyone I know not to get any cruise departing from that port. Ever.
We had an unused onboard credit portion which we wanted to cash out. The front desk denied our request to get the cash or credit for it, so we had to find something to buy on the ship. I would rather have it rolled over to my next cruise or purchase a "gift card", if cash option is not available. I believe that the onboard credit is part of what we paid for when we purchased this vacation, and it is not supposed to go to waste if not used. Virtual money is also money and there should be a way to give it back in some form. Having people buy stuff on the ship that they don't need is not a very good solution.
We feel that we wasted good amount of time and money by purchasing this cruise. We were using Royal Caribbean line for our vacation as our preference and it is over. Now we need to look for something better, more reliable, more professional. After this cruise we lost our interest and loyalty to this line and we have to share it with all our friends and people we know. We sincerely hope that corporate management of Royal Caribbean will do something about everything we described above. Read Less