74 Royal Caribbean Adventure of the Seas Cruise Reviews

I sailed on Adventure of the Seas in June 2004. It was my 5th cruise. I had sailed RCCL before and wasn't at all impressed and vowed never to sail RCCL again. However, our kids ages 11-15 wanted to go again because of the Royal ... Read More
I sailed on Adventure of the Seas in June 2004. It was my 5th cruise. I had sailed RCCL before and wasn't at all impressed and vowed never to sail RCCL again. However, our kids ages 11-15 wanted to go again because of the Royal Promenade. They liked meeting with other kids.    Another disappointment was the food. It was absolutely the worst food I have ever put in my mouth. The steak was so thick and tough my knife wouldn't even cut it, The chicken was like hard rubber, and the desserts were tasteless. They only had one salad a night and if you didn't like it they would bring you some lettuce with tomato on it. The dressing of the night is what you got regardless whether you liked it or not. I lost one pound while on the cruise. I must say though, the dining service was great.   The shows were bad. My granddaughter's dance team is better than those dancers. In fact that is what the 2 nights of dancing was, dance team quality. The 2 comedians were not funny and had a filthy mouths. Not suitable for families.   We didn't get our luggage until 10 oclock. We were dirty from being on planes and airports. Was tired and wanted to go to bed. Even my kids said this was their last trip on RCCL. Take my advice and go on Disney!! You won't be disappointed! Read Less
Sail Date June 2004
This cruise was not up to our expectations. For such a nice ship it was filled with locals who got cut rate deals in San Juan just to fill up the ship. They made the experience much less than it could have been otherwise because they ... Read More
This cruise was not up to our expectations. For such a nice ship it was filled with locals who got cut rate deals in San Juan just to fill up the ship. They made the experience much less than it could have been otherwise because they comprised over 600 guests on our cruise. For the most part they were rude, obnoxious and took every opportunity to cut in front of you when waiting in any line and would not even let you off of the elevator. Every instruction on the ship and announcement was in English and Spanish with no concern given to any other nationality that was onboard. The Puerto Rican guests clogged all of the lines and were indifferent to any other passengers on the ship. You had to push your way through them to get anywhere. We went on a cruise with another couple who paid for a Junior Suite, but got upgraded for free to an Owner's Suite because RC ran out of Junior Suites. We paid $ 1,500 more than they did for a lower grade Suite. You would think that they wouldn't be so stupid as they could have upgraded us and given our room to our companions and everyone would have benefited. But they aren't that sophisticated and they made no effort to explain why they would do this knowing it would make one party very unhappy and that the upgrade wouldn't be a secret. The service in the main dining room was below average since the staff was overloaded. Our level on Deck 3 had only two bar waiters so getting a drink or some wine took a real effort on your part. If you wanted to get service you had to slip them some money and then they would take excellent care of you. Until then you were just in line like everyone else and you might not get a drink until 1/2 way through dinner. The menu for the first 3 days was terribly simple and unexciting, but it did pick up the last 4 days. It is the same menu every cruise and published in the cruise directory in your stateroom. We had a suite and in room snacks were delivered every day at about 1:30. We didn't know this when we ate the tuna and salmon at 5:30 and I believe this was the reason I became ill that evening. Drink services are screwed up. If you buy a soft drink card you can get all of the Coke, etc. you want, just not in a can like those who pay for it with cash, or charge it to your room. Coffee cost money at any bar, but was free in the dining room, or by room service, or at the self-serve joint on Deck 5. The Concierge lounge is stocked with a fair amount of drinks and a smattering of cheap appetizers from 5:30 to 8:30 pm, the rest of the time you could get coffee, or a soft drink, but you weren't supposed to take them out of the lounge. The staff we spoke with were not happy about the situation on the ship and the number of non-tipping locals has ruined the earning potential of the entire staff who depend on tips like the dining room staff and stateroom staff. Our stateroom attendant was lucky that most of his clientele were in suites and he only had a small percentage of inside rooms full of the non-tippers who paid less than 1/2 of what you will pay to cruise. This is according to people on the ship and even the local bus transfer drivers who cruise all of the time since it is so cheap and they get such a good deal. I would never recommend this cruise to anyone until Royal Caribbean ends its policy of filling up the ship with low paying guests and improves its service staff morale. The ports of call are great and included Aruba, Curacao, St. Maarten, St. Thomas and back to San Juan the dump of lot. The port is surrounded by slums of decaying buildings. If you do cruise you will find that on the 6th day of the cruise you will have to get up early for immigration in St. Thomas by 9:00 AM. On the 7th day they just want you off of the ship ASAP. No in room dining for breakfast, service in the 1 dining room that was open was too slow to accommodate the people trying to eat and many were turned away because of the delay. We got a donut and some self-serve coffee and considered ourselves lucky to get off of the ship. The offloading process is a joke with them calling about 1/2 the passengers to leave by 9:00 AM in one giant gnarly mess. Celebrity breaks the process down into smaller groups so you know when you are getting off of the ship the night before. RC just blindsides you and wants you off the ship so they can fill it up with discount passengers again. Read Less
Sail Date November 2004
To set the tone of my review I should explain this was our first and last cruise experience. I only wish I would have found a site, such as this, was available prior to booking. My wife and I found out about this site from an airline ... Read More
To set the tone of my review I should explain this was our first and last cruise experience. I only wish I would have found a site, such as this, was available prior to booking. My wife and I found out about this site from an airline steward while flying home early from our cruise vacation. Day One -- Boarded ship and was impressed with cleanliness. Took a while for luggage to reach my room. Decided to stroll ship while waiting for clothing. Returned to room about two hours later, no luggage. Would have been nice to shower but we just had to wait. FINALLY clean clothes ... but we better hurry because we are scheduled to eat in 20 minutes! Then it dawns on me ... I'm on vacation and I'm scheduled to eat? Oh well ... get a grip on myself ... after all I asked for this. Well down to the dining room we go sitting with six total strangers. Emphasis strange! Food was worst I ever ate, or should I say didn't eat. Waiter never asked if something was wrong when he returned to offer dessert. Harruhhhh! Ship is departing ... Look at wife and notice she is very uncomfortable. She did take motion sickness medication earlier in the day ... guess it's not working. Bouncing off walls in hallway while returning to room for rest ... we don't have our sea legs yet. Unrestful night in bed because of rolling seas ... and a mattress that was about 3 inches thick. Day Two -- This day was a nightmare. At sea all day and feeling worse physically than night before. Ship still rolling and now realize it's just not us ... many onboard feel same uncomfortable sickness from constant rolling of ship. After suffering all day long my wife and I decided that when we reach Aruba the following morning we would disembark the ship, thus ending our cruise. That evening I went to speak with Guest Relations. I explained our situation and asked if they could do one of two things. Either arrange for hotel stay on Aruba or flight back home from Aruba. Bottom line they explained we had to arrange this ourselves. Although I will admit they did offer the use of their phone for a fee. Just great ... and call who, INFORMATION? They requested we surrender our passports that evening for immigration purposes. What I found most distressing was not once did he ask if we would like to be seen by the medical staff. Matter of fact this person at guest relations didn't appear to be much older that 18 or 19 years old and had a very indifferent attitude. Prior to leaving guest relations they made sure I paid anything I owed while on my short stay, which I did in cash. Well I called my credit card company and they also billed my account. So, I was smart enough to save my cash recp't. ONCE OFF SHIP THE WONDERFUL PEOPLE OF ARUBA TOOK GREAT CARE OF US! I should also state that the cruise was packed with people from San Juan ... to help fill the rooms at a discounted price from what I heard. I found that group impolite and rude. I guess if you want a discounted cruise it would be better booked from San Juan for you bargain hunters. I should also point out the the level of entertainment was high school level. Wait, I've seen better entertainment at our local high school. Read Less
Sail Date January 2005
We took our first cruise in 2/06 with several members of my family. We had such a wonderful time on the Adventure that we booked the same cruise, same destination, same everything for the week of 11/19/06. Wow, how things can change in 9 ... Read More
We took our first cruise in 2/06 with several members of my family. We had such a wonderful time on the Adventure that we booked the same cruise, same destination, same everything for the week of 11/19/06. Wow, how things can change in 9 months. I've heard horror stories about embarkation, but to be honest we never had any trouble. From the airport to the pier and getting on board was no hassle. Just lucky I guess. The first problem we encountered was that it took until almost 8:00PM for our luggage to arrive in our rooms. Since we had been traveling since 4:00AM that morning, we really needed a shower and change of clothes. As it was, we had very little time to freshen up and make the muster drill. Our 2nd seating dinner at 8:30PM pushed back to after 9:00PM by the time we got there. From that point on our stay on board was very stressful. We have two children ages 5 and 9. They enjoyed the Adventure Ocean youth facilities, but I found the youth staff to be much less enthusiastic then they were on our first cruise. The biggest problem we had was that there was an extremely large group of locals from Puerto Rico, which makes sense since this is the home port of the ship and I've heard that they are offered favorable pricing in order to fill the boats. There were 50 girls celebrating their 15th birthday on the ship. We learned that the 15th birthday is a very big deal down there. 50 girls plus all of their families and friends. I don't think I would be exaggerating to say that nearly 60 to 75 percent of the passengers on the ship were part of this group. Or at least it felt that way. With a group this size they inevitably took over the ship. Every part of the ship was filled to capacity. They were some of the most inconsiderate and rude people I've come across. They screamed and yelled all over the ship. Ate food in the pool, yes, in the pool. Although they were notified to remove the food items from the pool, the remnants remained. There was no organization at the buffet line. They barged right in where ever they saw something they wanted. When I told them that there was a line and they should go to the back of it they played the "I don't speak English" game. When my sister, who speaks Spanish told them, they played the "I didn't know" game. Every time! They left their empty cups and plates in the elevators, on the stairs, in the bathrooms and everywhere else they happened to be when they were done eating. They congregated in every hallway, stairwell, public space, bathroom, etc... Security on the ship was non existent. I only once saw three security personnel walk through the promenade at the 1:00AM curfew one night to inform the kids under 17 to return to their rooms. However, the kids just moved to the stairwells. Every 10 minutes someone would shout at the top of their lungs "Yo Soy Poriqua", sorry for the spelling, which translates I believe into "I am Puerto Rican." And 500 or more people would shout back "Parque tu la sepa", again sorry for the spelling, which translates I believe into "Just so you know it" or something like that. The first day or two it was cute, but after 3, 4, 5, 6 days of it we were shell shocked. I overheard that there were 800 children on board. Clearly 90 percent were from this group. They were up all night running through the halls or hanging out in the library, Internet lounge, stairwells, promenade, etc... The 1:00AM curfew was a joke. Parental supervision didn't exist. In many cases the parents were worse than the children. The bathrooms on this cruise were the worst I've seen. Disgraceful in fact. My mother attempted to use one of the ladies rooms near the dining room one evening. At least 20 ladies from this group were in there talking and fixing their hair. She asked if they were waiting for a stall and they ignored her. After asking several times and being ignored several times she went for an open stall. Of course, no tissue paper. The bathrooms were dirty and the cleaning staff could not keep up with the mess. And I still don't understand why it takes 10 people to stand in line when only one of them is paying for photographs at the ships photo studio. Just when you thought not one more person could fit in that room, here comes 10 to 15 people pushing through. And I mean pushing. I finally left in frustration after 30 to 45 minutes waiting on line because it wasn't until they got to the register that they decided to sort through the pictures they wanted or not. I was equally frustrated with the ship's staff. They did absolutely nothing to control the crowds or enforce the ships rules. In fact, I believe they fueled the rowdiness and unruliness of the local group. Every show was preceded by the cruise director shouting "yo soy poriqua" and hundreds of people shouting back in return. Every ship sponsored activity was dominated by the group. The nightclub played only hip hop and gangster rap for 18 year olds. The cruise director and his staff seemed amused by it all. But they didn't have to navigate around the craziness to try and enjoy a vacation that a lot of money was spent on. The only times we had any peace was at port when we couldn't get off the ship fast enough. There were a few days when we wished we didn't have to get back on! In the end, we felt totally and completely alienated. It wasn't our cruise. It was theirs. It wasn't my vacation. It was theirs. The ship accommodated this group at the expense of everyone else. I might still cruise with RCCL again, but NEVER from PR. They acted like animals. Read Less
Sail Date November 2006
My husband, sister, and I flew down to San Juan a day early for our October 28th Adventure of the Seas Cruise for 7 days to the Southern Caribbean. The overall food on the ship was bad to poor. Don't get me wrong it looked great, ... Read More
My husband, sister, and I flew down to San Juan a day early for our October 28th Adventure of the Seas Cruise for 7 days to the Southern Caribbean. The overall food on the ship was bad to poor. Don't get me wrong it looked great, but it had no flavor. When I asked our server in the dining room for some garlic power to spice up the food she told me no. I wish I could tell you that the opinion on the food was just mine, but it was mentioned by almost all those we came in contact with. We had such great food on the Rhapsody last year so this was a big let down. We met some wonderful people on the ship. We had over 30 people show up for our mix and mingle party. Royal Caribbean started it an hour late, but fun was had by all. We did a gift exchange that was a ton of fun. Now for the reason I am writing this review. You can read about ports of call, etc. on other sites, but I hope those of you considering "touching the hot stove" and trying Adventure of the Seas or any other cruise out of San Juan will please read this and then make a decision to book. Local citizens from Puerto Rico paid 1/5 of what we paid from Indiana. This is cruise cost alone, not including airfare. How did we find this out? We asked several of the crew members and it was confirmed many times over. Now, I understand that as locals they have the ability to cruise on shorter notice. The money difference really isn't a big argument. To me it is like the apple I-phone price going down in price. However, due to these EXTREME discounts we had 1,500 Puerto Ricans on the ship. I am sure many of you are ready to defend the citizens of PR, but let me start by saying this. I was not upset by the discounts as much as I was for the culture differences we had on the ship. To me these differences are considered rude. To those of you who think it would just be a chance to experience a new culture I invite you to put your hand on the stove. For the majority the PR citizens had no basic manners. They wore jeans to the dining room, kept pushing the door closed button the elevators so you could not get on, budged in line at all the buffets and disembarkation, talked through each show in the theatre, did not say excuse me when they ran into you, wore clothes (not suits) into the swimming pool, took over the outdoor pool, and as I found out from the crew members don't believe in tipping. One of the most frustrating parts was the lack of parental supervision of their children. On the way to the dining room one night a 12 year old PR boy honesty ran into at full force an 80 year old man and knocked him down. The boy and his adult friends that were with him laughed when the man fell down! I spoke with over 100 couples during this cruise at various events. These couples were from the continental US. At the beginning of the week I think we were all trying to not rock the boat and say anything to the staff about our issues (don't want to be considered stereotyping people), but by the end of the cruise many made official complaints in the ships log. Before that we made verbal complaints to customer service. However, the crew did nothing to remedy the situation. A general announcement about guest conduct, enforcing the jeans rule in the dining room, etc. would have made a small difference and shown the crew cared. Instead, they hired musicians that played only PR music (not Caribbean themed), had special activities for the Spanish speakers, and made sure to have the PR cruisers shout at the top of their lungs some PR cheer at shows, dinner, or on the promenade. If a cruise line ever wanted to make me feel unwanted this was it. We were warned ahead of time of the culture differences of the PR citizens, but I was dumb enough to think it was just small differences. They were huge differences that had a significant part in ruining my vacation. We thought it would be fine since were not on a Quincenera cruise. However, we found out that every week they have at least 1500 PR citizens on the cruise. Knowing that they paid 1/5 of what I did and the fact that they did not follow general code of conduct most of us do (politeness) I ended up spending the last 2 evenings in my stateroom. I was so frustrated by the situation that I sequestered myself. I really couldn't stand hearing that PR chant one more time. I have a call into the crown and anchor society to make another complaint. I don't care about a discount or cruise credit. My whole goal in writing this review and continuing to complain is the make sure future cruisers do not have to put up with this lack of civility. I wish I could describe how bad it got, but it is hard to explain how all these factors taking place over 7 days just drains you. In conclusion I know my fellow cruisers on this boat will also be writing reviews. So you don't have to take my word for it. I wish I would have listened and switched my cruise. Read Less
Sail Date October 2007
Embarkation at San Juan was easy - probably too easy, as we would learn later in the cruise. We boarded early, about 1 PM, with no lines or problems. Our cabin was ready, and the buffet in the Windjammer was open. No sanitizing wipes were ... Read More
Embarkation at San Juan was easy - probably too easy, as we would learn later in the cruise. We boarded early, about 1 PM, with no lines or problems. Our cabin was ready, and the buffet in the Windjammer was open. No sanitizing wipes were distributed at any time. After lunch, we left the boat and toured Old San Juan. Very worthwhile, since you do not have to be back on board until 5 PM. An announcement was made that the boat was full, 3,700 passengers, with about 1,800 locals from P.R. By Thursday, our second day at sea, we noticed the dining rooms and Lyric theater were not as crowded. Friday, after docking at St. Martin, we noticed that Purell wipes were being distributed upon returning to the ship. When asked about this, we were told there was a flu virus in St. Martin that they did not want to come onboard the ship. I was skeptical, because I am a doctor, and this did not make sense. By Friday lunch, announcements were made that passengers were becoming ill and that all food would be served in the Windjammer, which is the buffet and was self-serve until them. It turned out that there was a large outbreak of virus onboard, both crew and passengers. The Centers for Disease Control (CDC) require the ship to report when more than 1% of passengers become sick, which includes crew and guests. It was not clear when this was reported, but many more people were sick than Royal Caribbean admitted. And I am sure many more because ill after they returned home. Friday and Saturday all youth activities were cancelled because of the virus. After speaking with the CDC upon our return, we were told norovirus is a problem on this ship at all times, just the extent of the outbreak varies. I wish I had known this before cruising, as everyone in our family became ill. And we had all been very careful about handwashing. Suffice it to say, Royal Caribbean did a poor job at both preventing the virus from spreading and with general sanitation in the first place. A few other comments are noteworthy. We had no problems with the demographics on the ship - i.e. the locals. The Production shows were great; guest entertainers weak. The Cruise Director Mike was fun. Overall, it could be a good cruise if better hygienic practices were followed. I would not recommend this boat to anyone, however, because there is a very substantial chance you will get sick and is that what you want on vacation? Better options elsewhere. Read Less
Sail Date December 2007
I planned a cruise with my partner and could not go for any longer than five nights so were left with few options. After much deliberation we decided to book on a five night cruise on the Adventure of the Seas from Malaga. The ... Read More
I planned a cruise with my partner and could not go for any longer than five nights so were left with few options. After much deliberation we decided to book on a five night cruise on the Adventure of the Seas from Malaga. The cruise did not get off to a great start. We arrived at the port and had to queue for miles to eventually get booked in. As soon as we were handed our sea passes, I pointed out to the representative that it had the wrong dining option. We had asked for the later dining and had been put on the first sitting. He said there was nothing he could do about this and to speak to the restaurant manager who would sort it out for me. This was to be the beginning of a long saga. When I went to the restaurant manager which incidently meant waiting for at least half an hour I was told the only option was to put us on My Time Dining. He then immediately got me to sign a piece of paper which was clearly not for my benefit but to ensure the tips were added on to my account. To cut a long story short I had to visit customer service and argue my point for an hour. Eventually after a lot of effort on my part they did take the tips off. This was not the only problem. Our cabin, okay we booked an inside cabin, was dirty and tiny! The wall covering was ripped and the curtains around the bed dirty and ripped. In fact, the whole ship was old and tired and is in serious need of updating. I can't honestly believe anyone has anything good to say about this horrible ship. I had recently been on the Azura which, of course, is a new ship but there was frankly no comparison. The Azura was clean, great food and reasonable priced. Royal Caribbean seem intent on ripping you off at every possible opportunity. They also market one of their bar areas as the aquarium bar. This is surrounded by a large aquarium but the only problem is there are no fish! It looks ridiculous and when I asked the waitress why it was empty she informed me that all the fish had died! If this is the case, surely you need to update this area so it doens't look so ridiculous. Let's face it there are so few nice areas on Adventure of the Seas a few fish would have been nice to see! Overall verdict of Adventure of the Seas is NEVER AGAIN! Read Less
Sail Date November 2010
Just returned last night. 7 Days on Adventures of the Sea out of San Juan. Stops in Barbados, St. Lucia, Antigua, St. Maarten & St. Croix. This ship is 10 years old and in need of updates. Inefficient crew to passenger ratio. ... Read More
Just returned last night. 7 Days on Adventures of the Sea out of San Juan. Stops in Barbados, St. Lucia, Antigua, St. Maarten & St. Croix. This ship is 10 years old and in need of updates. Inefficient crew to passenger ratio. Overall service is fair. Too few room attendants. Too few wait staff. Too small public dining area (cafeteria) to accommodate 3300 passengers. Difficult to find seating at breakfast or lunch. Understaffed as well for evening dining in assigned dining rooms. Food quality poor in all aspects. NO onboard presentations regarding ports of call OTHER than recommended stores to visit in port. Do your own research before as their super slow internet service barely allows you to check your email for less than $10-15. (Takes 5 minutes just to log in - horrendous!!) ABSOLUTELY NO ONE ON DUTY IN THE BUSINESS CENTER E V E R !!!!! No hot water on several evenings. Only scalding hot water in room sinks on some mornings. 10 year old tv's in all rooms, with flat screens only available in some public bar areas. Poor management of 3300 passengers. Totally disorganized when embarking and disembarking. LOW quality shows in the theatre. Poor selection of movies offered. Few dining options with the public cafeteria dining not large enough to accommodate a boat of this large size. Little entertainment in the evenings other than bad shows in the theatre. No dancing other than partiesby the pool beginning at 11:30PM at night. BORING on many nights. POOR business center with no help available for internet service which was the slowest speed ever found in recent history on a cruise line. (Takes 10 minutes to access one's email, at a cost of 58 cents per minute.) At ports of call from 8:30 to 5:30, 4:30 some ports. Not enough time. On board contests? Oh yeah, they give the winner a pen? Not even a t-shirt? DO NOT RECOMMEND. Read Less
Sail Date January 2011
Please do not go on this cruise ship. Lets be fair and say that the service is decent, not amazing, but acceptable. The food is way below average and the rooms and the cruise are run down. I have taken other cruises but nothing like this ... Read More
Please do not go on this cruise ship. Lets be fair and say that the service is decent, not amazing, but acceptable. The food is way below average and the rooms and the cruise are run down. I have taken other cruises but nothing like this one. Although they call it a "family" cruise I guess they forgot to mention it was a very cheap motel type family vacation cruise. The rooms are run down, the curtains are stained, the walls have all sources of stains and the bathroom features are all chipped and old. The hallway is pink! hello - its 2011- and the onboard entertainment is average to say the least. Im sure they try to make it look good, but honestly if there was another option, simply we would have never go. Tips- its like they have a quota to make every day. We were bombarded all over the place by everyone by a asking for "additional" tips as they add the tips on everything. We even went on a pilates class and were charged for a tip -yep!- a tip for a pilates class and the instructor even asked for a second "additional" tip which I refused to give. Neither less to say we never took another class. Please do yourself a favor, simply find another cruise ship company. We had an issue with the reservation as we had booked a Celebrity cruise and we were moved to RC and even the supervisor on the phone was really rude. Latter on we talked to someone nicer but still she had no idea of what this cruise ship was like. The one thing that's good, its the cruise director. The woman is incredible and its always happy. I have no idea of how she does it, but its good. The last day the crew the staff looked bored, upset and ready to head out... latter on we realized that for most of them was the end of their contract. Quite frankly, its none of our business, we were there for a vacation. Simply find another cruise company and DO read this reviews Read Less
Sail Date April 2011
The ship was lovely even though it really could do with reburbishment. The promenade was great and very lively. Drinks expensive though $5.75 for a vodka plus service and tax. The staff was best ever friendly helpful could not do enough ... Read More
The ship was lovely even though it really could do with reburbishment. The promenade was great and very lively. Drinks expensive though $5.75 for a vodka plus service and tax. The staff was best ever friendly helpful could not do enough apart from the waitress in portofino resturant who was rude and unhelpful. All the service staff were lovely. We went to one show it was the first night it was the worst show i have ever ever seen do not go. It consisted of three people walking up to the stage with hard hats on falling over chairs it was a disgrace my kids at two could have done better. Smoking was allowed in almost all places, this is good if you are a smoker but for me it was just to much (ex smoker) the casino was stuffy with smoke and the salsa bar also was smokey. Even though this bar was fantastic and very lively the dancers were great. Our state room was dated and needed refurishment. We had a great holiday we were with friends, the staff were the best ever nothing was a problem at all lovely and friendly. However the whole ships needs a refurbishment, it is tired. There is no air very claustrophic. Needed more lighting and better air conditioning. I do not normally moan but felt that this ship was definately NOT UP TO STANDARD and will be sending my pictures and complaints to Royal Caribbean. Read Less
Sail Date July 2011
(A more detailed version of this letter went to Royal Caribbean's President, with a template response back that said they were sorry we were "disappointed", and that our issues were now "registered in their database. ... Read More
(A more detailed version of this letter went to Royal Caribbean's President, with a template response back that said they were sorry we were "disappointed", and that our issues were now "registered in their database. Not very helpful.)Our Mediterranean cruise on The Adventure of the Seas was miserable, absolutely and completely, and solely because of Royal Caribbean's service and facility limitations for infants and toddlers. Taking care of any 2-year old and 6-month old is difficult and time consuming. It's even more complicated outside the home, where the children are not familiar with the environment, and where parents do not have access to the household full of helpful items accumulated over time. We knew this beforehand. Nevertheless we were unprepared for the additional, stressful challenges and complications that Royal Caribbean created.The specific problems on the Adventure cruise included:1. Infant foodRoyal Caribbean provided no food for our 6-month old. The Adventure kitchen would not make any, and none was sold on board. All other problems might (might) have been tolerable if not for the persistent and relentless concerns we had about keeping our son nourished and healthy.This was a complete, unexpected, and appalling surprise. The galley on our previous Royal Caribbean cruise (on The Liberty of the Seas) was willing to puree food. That was an exceptionally simple solution, and it worked exceptionally well. We knew baby food was available on the Adventure if pre-ordered through the "Babies 2 Go" program, but that had been completely unnecessary on the Liberty cruise. Only when we arrived did we discover the new and unannounced policy explicitly forbidding the galley from using blenders for infants. Several crew confirmed this was a recent change. One of them said a previous infant passenger had an allergic reaction to food from a blender that had not been cleaned of the nuts it had previously chopped. Of course we understand and sympathize with such a concern, but the lack of accurate information and notification was disastrous.The Maitre d' on the Adventure said we should find a taxi and go to the nearest supermarket on land to buy baby food. He acknowledged this might not be a helpful suggestion since we were leaving port within the hour. Our next port was a day and a half away, after a day at sea. He thought baby food might be sold from the shops on board, but it was not.Our original intention had been to enjoy the ports of call as tourists. We ended up wandering around and looking for baby food. I'll note the Maitre d' was also incorrect in that baby food in Europe usually is not sold in supermarkets, but in pharmacies. That took us a few hours in our first port to figure out.The Maitre d' and our waiters genuinely tried to help. The kitchen boiled vegetables until they were very soft, and our waiter mashed them with a fork. The effort was insufficient since the food bits were still too large. We found and bought baby food only when we reached a port of call, at the end of the cruise's third day.2. Diaper changing stationsThe Adventure of the Seas had absolutely no diaper changing stations. None. The kinds of public changing stations we find everywhere on land were absent on the Adventure. When we asked crew where we could change our baby's diaper, they said we should return to our cabin. This made us feel exceptionally unwelcome in public areas. Furthermore, the Adventure of the Seas is a large vessel, so bringing our baby to/from our cabin (at the extreme end of the vessel) sometimes took a very, very long time.3. LaundryThe cost of laundry was prohibitive. This is a major concern since small children get their clothing dirty frequently, sometimes requiring two, three or more outfits per day.We knew ahead of time that Royal Caribbean's laundry services were expensive. The unpleasant surprise upon arrival was that Royal Caribbean makes no distinction between infant/toddler and adult clothing. The cost to launder an infant's tee shirt and jeans is the same as an adult's. We looked forward to the mid-cruise offer of a bag of laundry for $25, but when the offer arrived we found out it was limited to socks and underwear only.We are genuinely happy that Royal Caribbean has competitors in the leisure cruise market. Other cruise lines offer self-service laundry machines and dryers. We frequently pointed this out to other passengers.4. The infant crib was unusable. Royal Caribbean provided us with the frame of portable crib, but there was no pad or mattress on the hard base. Our cabin attendant folded a comforter in half and put it in the bottom as a replacement. He probably didn't know that infants can suffocate in plush comforters if they roll on to their stomachs. We had our baby sleep in our bed, and at night when he was with us we used only a single sheet on top.5. Playgrounds and play areas were off limits to children under three. The crew said parents could come in and borrow books and toys, but our children were not welcome. I understand safety issues when mixing children of varying ages, but the crew said access was off-limits even when other children were absent.6. Pools and fountains were also off limits to children under three. Swimming is one of the main activities of cruises, particularly during days at sea, and children love splashing around. Of course there are hygiene limitations and laws, but the Liberty offered a toddler fountain, making it seem callous that the Adventure had nothing at all.7. Royal Caribbean's "Royal Tots" program is dismal. On the Adventure it was limited to the "Fischer Price Play Hour", one hour per day in a card room with furniture pushed to the side, plus the possibility to borrow "a toy or two". This came to seem like a minimal and begrudging concession. One positive aspect was that we met the parents of other infants and toddlers, and used the Hour as a forum to compare notes.8. Babysitters are not available for infants less than one year old.9. The timing of dinner service was abysmal. The "early" seating began at 6:45pm, fifteen minutes before our children's normal bedtime. Given the variety of food venues on board, it was unreasonable to force us into the Windjammer cafe for nearly every meal. I'll also note that the Windjammer closed at 5:30pm, which left no food service whatsoever during our children's normal dinner time. The crew suggested room service, which was deeply resented since the lack of diaper changing stations meant we already were spending more time in our cabin than desired.10. The high fare for infants and toddlers is deplorable and unjustified. We paid the same amount for our 2-year old and 6-month old as others paid for teenagers. Remarkably and hypocritically, the web site states that such fares are not discounted because "Royal Caribbean cruise vacations offer so many special activities for children".Our horrible experience on Royal Caribbean might have been exacerbated by a unique coincidence of unlucky events and unfortunate circumstances. Some of the problems, however, were both endemic and systemic.In general I will discourage parents with infants and toddlers from your cruises. This contradicts the marketing that says Royal Caribbean is "a vacation the whole family can enjoy", but my experience emphatically demonstrates that the slogan is disingenuous.Let me end on a positive note, and say that I have only the highest compliments for the Royal Caribbean crew. They were sympathetic to all of our challenges and difficulties, and they provided help and assistance to the extent possible. Our cruise was truly miserable, but that was because of policies and decisions made above their level, not because of them.If the company provides anything, I'll keep track of it here:http://www.royalcaribbeanbabies.blogspot.com/ Read Less
Sail Date September 2011
We are 63 & 59 years young and booked our first ever cruise with RCI. As i have already told you we were EXTREMELY disappointed with your product. To summarise, the highlights of our 7 days with RCI were the days that we left the ship ... Read More
We are 63 & 59 years young and booked our first ever cruise with RCI. As i have already told you we were EXTREMELY disappointed with your product. To summarise, the highlights of our 7 days with RCI were the days that we left the ship to visit something REAL away from the ship. Even this was spoilt to an extent by RCI as noted below. For your information we would offer the following comments on the various elements of our "experience". 1. Arrival, boarding and check in. This was well organised and everything it should have been, well done. 2. Our Cabin. Your records will show that we were in 2610 which is a modest cabin. Whilst we would have preferred a little more space, this is a matter for us to take up with our tour agent Club La Costa, who gave us a clear impression that the cabin would be larger than it was. Our comments about the cabin accommodation are that the lack of SUCH BASIC amenities as tea/coffee making in room, (we found room service to be a waste of time and an inconvenience), ironing facilities (without excessive extra costs), and shampoo's and other toiletries not provided. This left us with the distinct feeling that we were on holiday with cheap scape (and money grabbing outfit). We also note that the daily gift of chocolates to be left in our cabin, as mentioned in the small ship guide given to us on boarding, never appeared. 3. Cabin Staff. Our cabin steward was brilliant and RCI are very lucky that you get such good output from people that you treat like slaves. 4. Sports Bar. This is a joke. On our first day i went to the sports bar to watch the practice for the International Formula One grand prix. Your bar staff did not know what this was and advised that the only "Sports" available was from ESPN, which is an American channel, and we all know how poorly informed the US are in WORLD affairs, so this was a dead end conversation. I went to customer services to try and resolve but was met with the admission that RCI "could not afford to pay" for the European licence to receive European channels. So why are RCI running cruises in Europe????? Our disappointment on this subject was recovered (not by RCI) since on the Sunday race day we disembarked to Valencia and found a bar that was showing the F1 race on a wonderful 60" TV screen. 5. The next negative with RCI was the EXCESSIVE price of alcoholic and soft drinks. My preferred drink of beer cost me $7.32 (£4.72) per 20oz (1 uk pint). Even at top uk bars we only pay £3.60 ($5.58) so we regard your prices as a rip off because we have no choice. Not a good way to engage with your clients. On a closer look at the receipts, we also noticed a service charge of 15% is added to the cost of drinks, but more of that later. 5. EASILY THE MOST SERIOUS COMPLAINT ARRISES FROM THE (ILLEGAL IN UK) POLICY REGARDING SMOKING. THIS WAS A TOTAL DISTRACTION FOR US AS NON SMOKERS. WE DISCOVERED THAT YOUR NORMAL POLICY HAD FOR SOME REASON BEEN CHANGED BECAUSE OF THE LARGE NUMBER OF SPANISH TRAVELLERS. THIS WE FOUND TO BE AN INSULT TO US, AND WAS A CONSTANT ANNOYANCE, BE IT IN THE BARS, AT THE POOL ETC. The so called english pub was so for from its title that it MUST contravene the trades description laws in uk as well as anywhere else in the world as it is proliferated with smokers, desperate to smoke anywhere they can because it is not allowed in the promenade street. 6. Breakfast in the restaurant. Whilst the range of fare was extensive, we found that the temperature quality left a lot to be desired. Cooked food was never at the temperature it should be. On the Wednesday of our cruise the cooked breakfast was so cool that we complained to the table attendant. Rightly he reported the matter to the "head waiter/supervisor" and that lady attended our table and appologised, saying, to our disbelief, that she was not surprised at our complaint because the dining room was not equipped for hot breakfasts, and that this was only provided "AS A FAVOUR TO US" What on earth should we read into this unbeliveable statement. 7. Evening dining. Whilst we must again congratulate you on achieving the most exceptional output from your waiter and assistant waiter despite the way you treat them, (the head waiter never introduced himself to us so at the end of our stay we diverted the tip that you designate for the head waiter, to the waiter & assistant. Please confirm that our wishes were complied with). We cannot agree that the dining was a good experience. The main ingredient for such is of course the food. We were advised that the menu was changed daily. Not entirely true. Yes there were small changes but the mainstay dishes did not. Every day there was Grilled Chicken Breast and Broiled Salmon. Also we would say that the dishes were very ordinary and similar to our normal everyday meals. So what was the experiance supposed to be?? 8. Afternoon tea? Nothing was offered that REMOTELY came close to any definition of "afternoon tea". In the windjammer it was wall to wall burger and chips?? 9. Entertainment. High point, the ice skating show which was exceptionally good. Otherwise there was nothing to write home about. There was nothing in the way of appealing and intelligent entertainment that we expected, i.e. cooking classes, dancing classes, wine tasting and the like. 10. Poolside entertainment. Whoever thought that the debacle of "mens bellyflop" and what ever you call the disgusting exhibition of men flaunting themselves at women "judges", was anything close to familly entertainment, should be dismissed immediately. 11. Tipping. We were offered, without explanation by our agent, the package that "includes pre paid tipping". We now know that this is NOT TRUE. As said above we were charged 15% service (tip) on all drinks. We herewith require repayment of the total we paid in tips above the "included" payment, this totals $33.33 (£21.50). This sum is taken from receipts that we can provide if required. 12. Excursions. Your ship docks at container ports that are generally the most unattractive places. You then have the CHEEK to charge for transfers into local towns. This is a cost that should be accepted by RCI. We therefore require the refund of $16 (£10.32) that was charged in addition to that which follows. We did, in all naievity book the train ride from Cititavecchia to Rome at a cost of $89 each. We later discovered that the same journey by the public train system cost 9 euros ($12) which something that would have been known by you but was not shared with your clients (again presumably because you regard us as a captive audience). We therefore require the refund of the difference in cost of $154 (£99.35). 12. Ship to shore telephone calls. We were obliged to contact our travel agent whilst at Ajaccio. We made the call through the ships telephone operator. When this was done we were not informed of the call cost, ($7.95 per minute). When the sums of $15.90 & $190.80 appeared on our account we challenged these at the customer service desk because of the outrageous level of cost but were rebuffed with the answer that this was YOUR charge and that was that. I defy you to justify this as reasonable and require a refund of at lease 80% or $165 (£106.68) You can see our feelings are that RCI seem to be trying to resolve the US budget deficit all on their own, at the expense of their clients. We will not be treated this way. We will be forwarding a copy of this to our travel agents, Club La Costa, and will soon be posting this on any travel websites that we can find, eg Trip Advisor etc Read Less
Sail Date October 2011
Too many passengers or too small ship? The ship is not big enough for a ship full of passsengers. We had to fight to get a table for both breakfast and lunch. The lunch was often so crowded that they had to close the entrance. You must ... Read More
Too many passengers or too small ship? The ship is not big enough for a ship full of passsengers. We had to fight to get a table for both breakfast and lunch. The lunch was often so crowded that they had to close the entrance. You must plan you day carefully if you want to eat decently and to get a sunbed. The ship rules said that it was not allowed to reserve sunbeds for more that 30 minutes. Towels and belongings would be removed by the staff that without any other notice. We didn't observe that the staff did this so a lot of people constantly were strolling around to find beds. This initiated a lot of arguing and unpleasant discussions between guests. In the afternoon the towel stations was empty. Because polite people didn't want the staff to confiscate the towels after 30 minutes when eating lunch for example, they changed towels twice a day. A lot of guest was really frustrated and angry. Tipping, Spanish tax and extra service charge: The staff seems to be more interested in selling extra service, than give you value for money. You are asked to pay $18.90 for tip per person each day. Every paid service is charged with additional 15% service charge and 7% Spanish tax. A ship registered in Panama pay 7% tax to Spain, while serving people in Italy and France. Is it legal? Every bill had also a request to tip even more for excellent service. At the end of the cruise we were also requested gently to give tip to our waiters and cabin attendants. The staff also asked us gently to evaluate them with top characters if we didn't have anything to complain about. We have never experienced anything like this on any other cruise lines we have travelled with. Checking in We delivered our luggage 2pm and was on board 3pm. Our Junior Suite was ready, but no one welcomed us on board or helped us to find our cabin. All other cruise lines we have travelled with are giving this minimum service. The cabin was clean and plain with no welcome announcements. On our last cruise with Junior suite we was treated with fast-line check in, Fresh flowers, fruits and a bottle of champagne. 4pm I asked the cabin attendants for my luggage. I was told that the luggage would be handled by the staff after the rescue exercise. One hour after the drill our luggage was still missing and our attendant couldn't help us. At 8 pm i went to the guest relation disk and asked for my luggage. They told me that it could have been confiscated by security (my fault) and that the attendant had given me wrong message. They asked me to go down to security to get my luggage. But it wasn't there so then they had to find someone else to blame. About 8.30pm my luggage was in my cabin. The fist dining was already finished and one cruise day was spoiled for us. They gave me a 200$ reduction on my bill, but forget to inform me about it so I discovered it my self. Visiting cities We wanted to see Rome and used a shuttle-bus to the train station. It was 34C in Rome and the train back didn't have any air-con. Trying to get on the shuttle-bus was a chaos. 2 other cruise ships was also in the harbour of Civitavecchia. Several hundred people was waiting for the shuttle bus to RCL, but for one RCL bus the two their ships had two buses. Old people was falling in the streets fighting to get on-board - others were fighting with there wrists. It was a humiliating experience. We waited for 30 minutes and was glad we at last was on a bus. But at ship we was queued up once more and had to wait in sticking hot sun almost 45 minutes to get on-board. The scandal was complete. All the guest I spoke with during this hot 45 minutes was really angry.Public areas We have been on MSC, NCL, Carnival and Celebrety cruises, but none of them allow smokers to smoke everywhere on the ship. In all the pubs, cafes, casino and all over the sundeck people were smoking. The noise level around the pool was so heavy with disco dancing, shows and games that it was impossible to just relax there. But You couldn't find any other quiet place on the ship so we had to live with it. The advertisement said that the ship was equipped with Internet and WiFi and Internet could be used all places. But the the cabins wasn't equipped with Internet or WiFi and you had to use 4 different rooms placed around the ship. Every other ships I have followed, even a 3 star hotel has WiFi in there rooms. I had to do business on-board which was very difficult. The largest population of guests on-board was Spanish, but together with nearly 300 Norwegians and a majority of guests where English speaking people. We were astonished that most of the information and entertainment was in Spanish and bad spoken English. We thought Royal Caribian Cruise Line was a 5 star cruise. Compared with our experience for example with Carnival Cruises in November 2011 this was a 7 day long nightmare. Read Less
Sail Date July 2012
We are diamond cruisers with Royal Caribbean and until now have enjoyed our cruising experience with them. After our recent transatlantic crossing we will never cruise with them again. The ship was scruffy, the cafe promenade was ... Read More
We are diamond cruisers with Royal Caribbean and until now have enjoyed our cruising experience with them. After our recent transatlantic crossing we will never cruise with them again. The ship was scruffy, the cafe promenade was shut, but none of these things initially put us off. However 4 days into the cruise my husband came down with the norovirus. That was bad enough but the way they handled this was a disgrace in my opinion. Our bathroom and probably our bedroom was highly contaminated due to this illness. However despite the fact that I reported this to management on four occasions, our bathroom was not cleaned until 5 and a half hours after it was first reported to them and only after I personally visited guest services and told them that they were going to be the cause of my getting the noro virus. Even then they just cleaned the bathroom, not the bedroom. As predicted I did get the virus. I did not recover as quickly as my husband because I have a hiatus hernia, and had to revisit the doctor. On this occasion they charged me $124 despite it being their fault that I became unwell. It appears that because I happened to have a hiatus hernia it was my fault that I did not get better quickly enough. We didn't have any such problems on previous sailings but I guess that you only know how you will be treated when something like this happens and Royal Caribbean, in my opinion have been found severely lacking. We had no idea that the virus was on the ship until my husband got it and then we were told (not by management}that several people had the virus. To this day we do not know how many, That information was kept well under wraps. After my husband had got the virus, the captain announced once that a 'few' people on the ship had the virus. Both my husband and myself are very meticulous about washing hands and using sanitisers. It did not prevent my husband from getting it, and of course I know how I got it. There was also a chest infection going around the ship and I guess because my immune system was low due to the virus, I also got this infection. This time I had my own antibiotics. I feel that what I have experienced is down to the money grabbing policy of this cruise line and I will not be making the mistake of risking another cruise with them. In addition to all this, the entertainment was below par except for the ice show. I thought the food was of a very poor quality both in the windjammer and the dining room. I had put this down to my illness and lack of appetite However several guests that I spoke to said they did not think the food was of a good standard either. I wrote 2 letters t management whilst on board ship complaining about the fact that our cabin was not cleaned promptly and also that I was charged for my second visit to the doctor. Both were ignored. When I got home I wrote to Royal Caribbean about the matter. That also has been ignored. I have now decided to make a formal claim against them and I would be interested to know if anyone else suffered the noro virus whilst on board and who may like to also seek recompense for the ordeal. As far as I was concerned the whole experience was an ordeal not to be repeated. Read Less
Sail Date November 2012
My wife and I have sailed with a number of cruise lines , but to be honest Royal Caribbean has never been one we have through personal choice fancied travelling with. However, in light of the extensive media there is in the UK as to how ... Read More
My wife and I have sailed with a number of cruise lines , but to be honest Royal Caribbean has never been one we have through personal choice fancied travelling with. However, in light of the extensive media there is in the UK as to how 'wonderful' their cruises are my wife and I decided to give them a 'fair and open' chance to prove us wrong by taking a two day sampler cruise to nowhere. We specifically chose this cruise as there was not a planned port of call as we know that when in port, venues etc are closed onboard and therefore with them being open it would gives us a good opportunity to in effect make a personal review, to decide whether we would book a longer cruise at a later date. About 4 days prior to sailing, we received an email to say the ship would now make a port of call stop to Cherbourg (France) which defeated the reason why we chose the cruise in the first place. Day one - Embarkation at Southampton, this was swift and fairly painless and was much inline with our normal experiences of the port. At check there were people giving out information sheets advising of the revised cruise to include Cherbourg due to Custom & Excise regulations which would have prevented them opening the spa and casino etc......... As they needed to be seen to dock in international waters. Once checked in we went onto the ship and having not eaten anything we made our way up to the buffet restaurant. This was about 11:30 in the morning, and already the hot food was not only 'Luke warm' but totally tasteless. I had two different types of chicken, which were in addition to being Luke warm, were so over cooked I could have leathered the soles of my shoes with them. As a couple who previously owned the rights to use a 3 bedroom time share villa in Orlando, we are fully appreciative of our experiences of American service, but as we sat and ate our meal, the body language and indeed verbal language of some of the staff, really surprised us. Later in the day, after un-packing our luggage in our cabin, we made our way to the 'freedom' style restaurant to make a reservation for a table for two for our preferred eating time, to be advised that they only make reservations for tables for two at 17:30 or 17:45. When we sat down for our meal (which typically on previous cruises we would expect to take around 90 minutes over) we were in and out in less than 40 minutes...was like being on a conveyor belt, indeed the waiters were clearing plates of the first person, before the second had finished. Day Two - the buffet restaurant started cooked breakfast from 7am, because of medical tablets I have to take, this was absolutely perfect, however on reaching the buffet at 07:02 yet again the so called 'hot food' was at best described as Luke warm.......... My hash browns were actually cold. We chose not to get off at Cherbourg having been there número use times independently. Our evening meal experience mirrored that of the previous night....... Conveyor belly, but unlike the previous night where the food was quite tasty, the main course was at best described as tasteless. We ended up in the drinks/ entertainment lounge on deck 5 that has an eastern name (had a mental block as to it's name as I write this). We were two of about 18 people in there and after waiting 10 minutes for a drinks waiter to come to us, we walked out. During this time, the waiter spent the whole time chatting to the person behind the bar, and took drinks to one table only........ Totally appalling! Day one and two......... During the cruise the open air 'inline skating' rink was shut because the track was wet!!!!! ............... The general store (duty free) was shut displaying a sign, that as the ship was not leaving territorial waters for international waters they could not open; but that is exactly why they added the port call to Cherbourg for to ensure they were in international waters. My wife wanted to go rock climbing but on each occasion we went to the wall it was shut, and I was advised by a teenager that he had been told it was shut for the duration of the cruise. The most ludicrous issue was that on a Cashless cruise to play the casino including slots, we had to go to the casino cashier to physically 'BUY' dollars as the slots could not be used by entering your cruise card as the facility was not available on the cruise. So we were charged 3% to buy dollars, whereas had we known, we could have brought some along with us, as we keep a supply of dollars at home. To be honest we feel totally let down by Royal Caribbean, indeed the UK Head Office has not even responded to a let of complaint sent, which does lead us to a total negative experience. We fully appreciate others will say RCI is the best thing since sliced bread, but it would be interesting to see what your genuine thoughts would be if you experienced what we did! Read Less
Sail Date May 2013
We cruise as a family around twice a year minimum, normally P&O and we have never had any issues with them.We are certainly not a family of wingers and therefore find it difficult complaining here, but it has to be done ... Read More
We cruise as a family around twice a year minimum, normally P&O and we have never had any issues with them.We are certainly not a family of wingers and therefore find it difficult complaining here, but it has to be done unfortunately.Embarkation was not as smooth as we are used to , this however was down to the inefficient car park attendant who was trying his best on his own to book a long queue of eager to get on board cruisers. Once aboard , around 12.30pm we went for lunch at the windjammer, which should be renamed the windcrammer, no seats at all so we had to sit outside near the pool and it was freezing !Cabin ready around 2.30pm however case did not arrive until around 5pm, room attendant said it could have been as late as 9pm normally, not good when you are first sitting dinning and dressed in shorts ?Cabin clean but looked rough around the edges and tired to say the least.Kids club - normally have to fight to get the kids out of it, not on R/C it was very poor, kids bored all the time , and if they stayed after 10pm they charge you $6 a hour extra or $1 a minute if you state you are going to pick them up at 10pm and are late, unbelievable !Not big drinkers luckily as the drinks prices are crazy, $11 for an average glass of merlot, and the service from the bar staff is almost non existent.The biggest problem on this ship is the lack of seating areas, plenty of bars etc to visit but you will battle to get a seat guaranteed and queuing to be served is a regular daily occurrence. Granted the weather on this weeks cruise was not always great which bring passengers down to the lower decks but the ship simply cannot cope with this, and when the weather is good you again battle to get a sunbed, noticed they had a fair few new ones on board that they were unwrapping so hopefully this with help a bit in the futureIn our opinion the Ice rink (seen the Ice show and it was very good) takes up a lot of room especially for only one performance and a few hours skating for the kids, the same goes for the the promenade, all looks very nice but is not practical with very few seats !The lobby bar : asked for a Bacardi and coke, reply - "come back later no bacardi" , when back there that same evening, wife asked for a bloody Mary , reply - "come back later, no tomato juice", no apologies very rude actually !Its money money, money onboard, oh and $15.00 each if you want a shuttle bus to get off, (went with my 78 year old Father so the 30-40 mins walk was out of the question.)Evening dinning however was top class, and so was the service , food was superb, no complaints here at all, breakfast and lunches at the windjammer average, orange juice in the morning was literally week squash, however you are constantly asked if you would like freshly squeezed OJ at only $4 a pop !2 shows put on for us were very good , but would have liked more, they make up for this by having themed dance nights on the promenade (70's and Brit pop) but this once again gets packed and its just the entertainment team dancing to backing music.Disembarkation went very smoothly, no complaints here !Overall very disappointed with this cruise and really glad it was only for a week, normally dread it when the holiday draws to an end , but on this occasion we were actually glad to get off, never again Royal Caribbean, certainly not value for money, it was a "Royal Rip Off." Read Less
Sail Date May 2013
Royal Caribbean Adventure of the Seas to Iceland and Norway from Southampton was horrible. The food was disgusting and the entertainment was mediocre. The menu pretty much remained the same throughout the cruise for the dining rooms and ... Read More
Royal Caribbean Adventure of the Seas to Iceland and Norway from Southampton was horrible. The food was disgusting and the entertainment was mediocre. The menu pretty much remained the same throughout the cruise for the dining rooms and speciality restaurant, Portofino. The ship was crowded and passengers had to line up for everything. The crew was not friendly except for four people -Iris at the the Cafe Promenade, Franklin in Mozart Dining Room, Jeremy, Cabin Attendant and Hello Clo, Cruise Director. Royal Caribbean was cheap-charging for fresh squeezed orange juice and cappuccino /espresso. I bought the premium liquor package but it did not include some cocktails that was on the bar menu. Additionally, the premium liquor package only included their house wine which was awful. The ports were many but only two were worth visiting. Throughout the cruise, Royal Caribbean emphasized how hard their employees worked but I also spent $6,000 for the cruise as a single passenger so I am not really concerned about the employees. The choices of musicians were limited and they kept playing the same music. Music piped in on the sound system was also constantly repeated. The cruise director, Hello Clo worked hard but her staff put on shows where they simply marched around to a soundtrack. Folks, that is not entertainment. It is if you are a child performing in your living room for family members but on a cruise where much money is paid, it cannot be considered entertaining. Read Less
Sail Date May 2013
We took our third Mediterranean cruise in as many years in August with Royal Carribean, having been previously with Princess and Cunard. Good things first - the staff were pretty good, checking in and disembarking at Southampton was very ... Read More
We took our third Mediterranean cruise in as many years in August with Royal Carribean, having been previously with Princess and Cunard. Good things first - the staff were pretty good, checking in and disembarking at Southampton was very efficient and, errr, now I'm struggling. Oh wait, the breakfast buffet was quite nice too. And the cabins were clean. I'm afraid there's quite a long list of what was bad: 1. In Villefranche, we queued for 4 hours and failed to get off the ship. The tendering operation was a shambles. The cruise line largely blamed the French authorities but that was a cop-out - we were waiting on the promenade deck and we saw tenders sitting alongside for 30 minutes at a time completely empty, whilst the staff messed around trying to give priority to people that had booked excursions but hadn't shown up on time. We also heard later from people that had got off that there were loads of people jumping the queues - there's little point having people go to collect a ticket to determine which batch they can disembark in if you're not going to do anything about people just barging in. We eventually got a bottle of horrid wine as compensation for having the whole day ruined. Not good enough. 2. The food in the restaurant in the evenings was really poor and got steadily worse as the cruise went on. There were 3 soups on the menu every night and far too many vegetarian options. By the last evening one of the main offerings was "vegetarian chicken" or "quorn" as it is better known. Unbelievable. We ended up going to the burger joint (for which there was a cover charge) or the buffet area for dinner, on the basis that at least there would be something that would take your fancy. 3. The kids on the ship (which was apparently about half of the total passengers) were allowed to completely run riot. You couldn't use a stairwell without there being a bunch of morose teenagers sitting in your way or a gang of younger children running up and down. There were lots of children on the Princess cruise we went on two years ago but they were chaperoned at all times whereas Royal Carribean just washed their hands of them, it seemed. There were shuffleboard games available on the Promenade deck and we observed gangs of teenagers smashing the pucks so hard into each other that they were flying overboard. When they got bored of this they threw the equipment to the floor and stalked off. There were a couple of security staff up by the kids pool on occasions but not nearly enough of them - Princess would have never permitted such behaviour. 4. The ship was too crowded, or there were not enough facilities, depending on which way you want to look at it. There were big queues for everything; only two pools to service over 2,500 passengers?!!! The kids pool was absolute mayhem all day every day - it looked like "children soup" The adult pool was tiny so even though the behaviour in there was generally civilised, it was literally standing room only. It was absolutely impossible on some days to get a lounger or even a seat outdoors anywhere on the ship. They had all been reserved by the "get up at 7am and put your towels down" brigade. There were rules posted about stuff being removed if a lounger remained unoccupied for 30 minutes but this was hardly ever enforced. 5. Whilst one can accept that Royal Carribean can't vet the people that sign up for their cruises, it has to be said that this one involved some appalling standards of behaviour on the part of the passengers. We heard that quite a number of passengers were offloaded at the various ports of call for one transgression or another and I can well believe it. This is certainly the most "dumbed down" cruise we've been on - Cunard had much higher standards and Princess weren't far behind either - I wouldn't book Royal Caribbean unless the "booze cruise" idea appeals to you, to be honest.   Read Less
Sail Date August 2013
We have just returned from an 8 night cruise to France and Spain onboard The Adventure of the Seas and can honestly say that is one of the worst experiences we have ever had. The Ship is very impressive to look at but that is where it ... Read More
We have just returned from an 8 night cruise to France and Spain onboard The Adventure of the Seas and can honestly say that is one of the worst experiences we have ever had. The Ship is very impressive to look at but that is where it begins and ends. The Food was of a very poor standard compared to other cruises we have been on the meat was tough, and was either undercooked or cremated no happy medium at all barely edible the choice was limited and the only thing i can liken it to was a very average all inclusive ie Butlins. The daytime entertainment was very repetative and of a holiday camp standard and as for all the supposed ammenities such as ice skaTing rock climbing inline skating these were also limited to a couple of hours a day weather permitting and no other alternatives apart from the very cheesy kids clubs were on offer for older kids my 12 year old son was bored to death. The only thing to look forward to was the evening shows which were at inconveniant times and in order to see them we had to eat in the self service cafe nearly every night because the main resturants took upto 45 mins to bring each course. the ship was understaffed and we sometimes waited up to 30 min to be served with a drink in the bars. All Royal Caribbean seemed interested in was making money out of passengers by trying to sell them sub standard goods at inflated prices. ie cheap watches and immitation pandora braclets. WOULD NEVER BOOK WITH THEM AGAIN   Read Less
Sail Date October 2013
My main problem with this ship (and likely the whole fleet) is the food. While there were other passengers who happily ate their meals, I was in the awkward position of having to live mostly on rolls & cheese, some fruit, with the odd ... Read More
My main problem with this ship (and likely the whole fleet) is the food. While there were other passengers who happily ate their meals, I was in the awkward position of having to live mostly on rolls & cheese, some fruit, with the odd yogurt now & then, plus a few bowls of horrible, tasteless porridge, and at dinner occasionally a few veg without seasoning. Why? Because my stomach does not like garlic, and it makes me sickly. I have never had an experience like this on a cruise, where almost every food item is laced with garlic, including: soup, mashed potatoes, hamburgers, meats, fish, every prepared food & salad. Because of this, it was a 2-week ordeal. Who would expect that a cruise ship doesn't have some meals prepared in a classic way without garlic? I have to give credit to the restaurant staff who tried hard to overcome the problem, by saying that I should tell them in advance what I would like for dinner and they will get it prepared without garlic. I tried that, but then the meat was completely bare, naked, devoid of any taste, and no sauce except a dressing with garlic, or simply butter. The chef at Windjammer was very nice, but that place is chaotic anytime without trying to get a special meal made up. It was all too much struggle. I was told that most of their food comes already pre-packaged with the flavouring in it. I hope this is not a trend among cruise ships nowadays. I would like to enjoy the food on my next cruise, but which ship would be safe to choose? Embarkation was chaotic too; no one to direct passengers as we boarded. Cabins were not ready. I had to walk around various decks with my carry-on & coat, etc.in hand, trying to find my way around. Not pleasant. For me, the best thing on this cruise was the Ice Show - super! And the people in the song & dance shows were good.   Read Less
Sail Date November 2013
While there were some positive thisngs about this cruise, the negative were so overpowering that I will probably never use Royal Caribbean again. The service in the diniing room was impeccable, although when we initially were seated (at ... Read More
While there were some positive thisngs about this cruise, the negative were so overpowering that I will probably never use Royal Caribbean again. The service in the diniing room was impeccable, although when we initially were seated (at the 6pm seating) we were given a cramped table next to both the sairway and the kitchen. This was changed after I threatened to withhold all dining room gratuities. Anothewr complaint about the main dining room was formal nights. Some people came in dressed in jeans and T-shirts. They enforced dress rules about short and bare feet, why can't they also enforce a dress code on formal nights. Those passengers that don't want to dress still have other dining options. I guess that tips are more important than dress codes. Getting on and off the ship at the pports of call was a total disaster. Only 4 of 16 elevators were available and these same elevators were kept in general service. It took a full 20 minutes to get from the first deck to deck 5 when re-boarding the ship. It would have been a very simple matter to designate them for emarkation and debarkation only. Leaving the ship at the end of the cruise was so dos-organized that I cannot descibe it inlanguage that is fit for family reading. Despite the normal group number attempt, and scheduling times, delays began as early as group3. We ended up finally getting off 90 minutes after our scheduled time. The entertainment, as such, was strictly teen age music and shows. There was no easy listening or standards be played anywhere on the ship. Prior to this cruise we cruised with Celebrity, and the difference was like night and day. I am amazed that two sister companies can be so different, Read Less
Sail Date January 2014
Worst cruise experience EVER! I understand that cruise ships break, but that is the time to STEP UP one's customer service, not pretend that it isn't happening! We got in line to board the ship at around 11:30 AM, I had read ... Read More
Worst cruise experience EVER! I understand that cruise ships break, but that is the time to STEP UP one's customer service, not pretend that it isn't happening! We got in line to board the ship at around 11:30 AM, I had read where you could board by 12, even though the ship didn't set sail until 8PM. It was hot and humid, but there were locals selling water for $1 a bottle. After about an hour with NO line movement, and seeing RCCL people bustling around the outside of the line, we notice that two small busses have pulled away with cruise passengers. A young RCCL lady was making an announcement at the front of the line, we in the back couldn't hear a word, but figured she would come to the back and repeat the speech. She didn't! We all had to yell for her to turn around and tell us what was going on. "It says in the notice that you received that the ship will be delayed leaving port and you can either go to a hotel and RCCL will give you lunch, or Get $40 for your expenses if you take a taxi to Old San Juan and eat there" Ummmm, what notice??? OHHH the pile of notices in the other RCCL girl's hand that she DIDN"T hand out to the back of the line! We got on a bus, got handed a ticket with a number on it, and went to Large convention type room at a Hilton hotel where there was buffet style food and weak rum punch. After a few hours, all the time being told it will be just another hour, while strolling by the hotel entrance, we notice two buses leaving with cruise passengers . I guess it was time to go back to the ship b/c we could now board. (no one made an announcement stating this) We get back, stand in line for another TWO hours, old people were really getting tired and needed chairs, we ALL NEEDED WATER, Frustration was HIGH and none of the RCCL crew on the dock could answer any questions or get anyone some water! After some older people really started complaining saying that they had been in line since 9AM the dock crew started to take action, Apparently we who had been bused to and fro should have been in another line that was actually boarding the ship! They whisk all of us with numbered tickets in our hands from the bus ride, to the terminal and cutting in front of another long line of passengers, and we FINALLY board at 6:30PM I've gotten on cruises before and usually there is music and drinks being served and food to be had around the pool. NOTHING! felt like we were on a ghost ship. We decided to explore. We found our room and were able to get in too! No luggage yet. We had made a "my time" reservation for 6:30! We were late, but it was ok. Also not dressed properly! ABOUY MY TIME DINING.. HA! You have to make a reservation by like 4pm that day for when you want to eat that night. If you are on a shore excursion at that time, how do they expect you to do that? So I just decided to make it for 6:30 each evening and told them that. They replied with "Could you make it 6:00 instead?" NO, That would be YOUR TIME dining, not mine! It's NOT NCL when it comes to freestyle dining. To make a long story short, RCCL just DID NOT communicate to the passengers what was going on and how long it would take to fix the propeller pod that was apparently broken. You could get off the ship but they kept saying it was going to leave at 4pm. then 8pm then the next morning then ...... so you never knew if it was worth it because it was only going to be a few more hours! By late day two still in San Juan, the captain must have been told to inform the passengers of progress. He would come on every hour and announce that the work on the propeller blades was progressing. WE ALL LAUGHED! It was so vague! Only TWO of the THREE pools were open while marooned in San Juan, And one day there was only one pool open. That pool was GROSS. You couldn't see the bottom of people in the pool, just their top half's because it was so cloudy! There wasn't a Bar b queue around the pool on Monday, so I figured RCCL didn't do that. Then on Tuesday, Still in San Juan, they pull out the grill and burgers! Yay. We decide to wait a bit for the crowd to die down and go back in about 45 minutes. The crowd was gone, AND SO WAS THE FOOD! No more burgers, just a huge bowl of rice. They ran out of limes, and we were still in San Juan! WTF? The staff around the pool was NOT the nicest. I noticed I was moving out of their way and saying excuse me when there was only room for one person to pass. The adult pool bartender was out right RUDE to me. We missed Two ports, and at first were offered only $500 PER CABIN. When they finally said our cruise was going to be FREE, my mood shifted a bit. BUT IT WAS ALREADY SO BAD from the treatment we received from the entire experience with RCCL I doubt we will ever go on this cruise line again or maybe not even cruise again. Such a bad taste left.   Read Less
Sail Date March 2014
For our 50th anniversary we wanted something special; Based on commercial information we selected a cruise to the Caribbean. We have great expense to go from Las Vegas to Orlando airport, from there after few days at DISNEY, we rented a ... Read More
For our 50th anniversary we wanted something special; Based on commercial information we selected a cruise to the Caribbean. We have great expense to go from Las Vegas to Orlando airport, from there after few days at DISNEY, we rented a car to Port Canaveral where we went through an excruciating process: ( acceptable because the terrorist incidents). The ship was beautiful to look at from the distance, but from the inside was a different thing altogether,... faded paint, rust worn out furniture uncomfortable cabin and just outdated worn out ship. Limitations on where to eat and when to eat, preferential treatment to some occupants and disregarded attention to others. The entertainment in general was mediocre, some shows were impressive and others very boring, nothing sensational. The service was based on ethnicity and passenger category. Unlimited for those in upper category and limited to those in lesser . The Ports and shore excursions all took place where the ships company have ownership property and all attendants wore ROYAL CARRIBEAN uniforms. To top it all the prices of activities outside of the ship were outrageously high. We were in our seventies/very active seniors, no children etc. WE WILL NEVER GO IN ANOTHER CRUISE, ROYAL CARIBBEAN REALLY,REALLY SUCKS! Read Less
Sail Date April 2014
This is possibly the worst cruise I have ever sailed on. As a Royal Caribbean Diamond member I have been on quite a few cruises and reviewed every one of them. This one was the pits. Just as a reference, I travel alone and booked a medium ... Read More
This is possibly the worst cruise I have ever sailed on. As a Royal Caribbean Diamond member I have been on quite a few cruises and reviewed every one of them. This one was the pits. Just as a reference, I travel alone and booked a medium suite (GS grade). The boarding went smoothly enough and there were no queues (I arrived at 1.00pm.) Issued with my charge card I made my way up to the 10th.floor and attempted to get in my stateroom. No such luck. I had to make my way down to guest relations and queue for 20 minutes to get the key re-programmed. And then make my way back up to 10. It transpired that the staff had had trouble since early boarding with faulty electronics on deck 10. There is no joined up thinking. Staff will not take responsibility for any problem. Anyway, I at last managed to get inside my cabin. I have never taken photos of problem areas as there really haven’t been any. Anyway, on this review I am going to make an exception. Several photos showing the state of the cabins have been published at: elvendon.phanfare.com Bear in mind that this ship was docked for refurbishment in the Bahamas only a couple of weeks ago. Added at that time were an outdoor cinema screen, a re-branding of the one specialty restaurant and new signage. What RCCL didn’t do was clean the cabins. No profit in that! Anyway, went to get a bath the following morning and as soon as I turned the taps on was met by a stream of brown water. This cleared after a minute or so. This was reported to the floor manager who said he would look into it. Not really interested. Didn’t want to look at the problem – would not take ownership. I would also suggest that RCL look at adding a non-slip bathmat which might save them thousands of dollars in compensation when people slip in the bath. You will see a picture of the grime around the sink in the stateroom. Need I say more. The cabin attendants are so busy that they haven’t got time to complete the tasks that they are supposed to perform. And the floor manager couldn’t care less. Well, I hear you say, why didn’t you complain. I’ll tell you why. It would have fallen on deaf ears. I was spending over £300 per day for this vacation. If you need to complain – you are not spending your money wisely. I have no intention of writing through the pros and cons of a four night trip taster cruise. I never went ashore. Other notes that might interest you: 1: No general shop open for the whole voyage. Note on doors said that due to Customs problems they were unable to open the shop. It sells tobacco and alcohol. It also precluded passengers purchasing mouth wash or toothpaste or plasters etc. The only reasons that the shop was shut was because either (a): RCL couldn’t earn enough or (b): there was insufficient staff. 2: Very poor shows. No named acts other than a Beatles tribute band on the third night. RCL do not seem to provide a decent budget for stage shows. It’s all very well providing good entertainment on the Oasis – with the likes of the Lion King or Chicago etc. What about your average punter who has paid good money to be entertained by a group of dancers who are paid near the minimum wage. People were walking out after the first 20 minutes (the show lasted 40 minutes). Getting back to staff shortages – On at least one day I wanted an alcoholic drink at 12.45pm. There was only one bar open!! People were queuing 5 deep to get a drink. This is very short sighted – more staff more revenue. As a final point I would mention that my cabin was not made up until at least 13.00 on every day (except the last). The steward was grossly overworked. All in all a very disappointing cruise. Times were shown where suite customers could jump ahead of the general clientele. This did not happen. On more than one occasion I was informed that separate seating arrangements “were not available on this cruise” and that I would have to queue up with the rest of them. This is fine if you are not paying £300 per day for the privilege. Then, I think, I’m entitled to be first. The following point is also worth mentioning: On the third day we were meant to be “cruising”. This according to RCCL is a euphemism for remaining 40 miles north of Le Havre and 45 miles south of Southampton without moving. We remained all day just stuck in the middle of the English Channel only moving with the tide. Strangely enough the signal for mobile phones went down early AM whilst we were stuck in the channel and only came back on again when we approached Southampton – early AM the following day. I would point out though that the satellite stateroom phones were working 100%. Even though they were connected to the same satellite service as mobiles. Maybe a case of extra revenue for the ship to shore phones? Just one last point that I thought that I should mention: The 10 piece band. Absolutely first class. Couldn’t get enough of them.   Read Less
Sail Date May 2014
We cruised on the Adventure Of The Seas now in July, and were quite disappointed. We cruised many times and mostly on RCC. The My Time dining did not work at all on this ship. The reception explained that it is not possible to get a ... Read More
We cruised on the Adventure Of The Seas now in July, and were quite disappointed. We cruised many times and mostly on RCC. The My Time dining did not work at all on this ship. The reception explained that it is not possible to get a reservation at 7:00pm We had to share with other couples, or wait for a table many times even if our booking was for 7:45. After we've complained many times for a week ( in a nice way) They said we can now get a table for 7:00pm. The table was in an area where they scrape the plates, stack plates, drop glasses, and bump out chair to get passed with the serving trolleys and the noise was just overpowering the conversations. We asked after 3 nights there if its not possible to sit at a decent table..... The lady said she will let us know, the next morning they phoned to the cabin and said only that table is available... I said no ways will I sit there again and will report this. When we arrived that evening there was a much better table available for us quiet and pleasant!!! We dined a few in the Windjammer. We found a lot of dishes were repeated every time we were there. The same cookies, same cheesecake, chocolate sensation everyday!!! Wow what happened to variety. The evening shows were weak: Bee gees ,Queen and the RCC dancers . Some elevator buttons needs to be replaced, the safe in our cabin - buttons worn too. The first night when we dined I dropped my serviette and there were so many breadcrumbs under the table. They could not have cleaned there for a long time - it actually looked like they sweped the stuff under the table. We discussed the ship with some fellow regular cruisers and all agree that they don't think much of the ship and service. They are not too impressed with Adventure.... SORRY we will definitely not sail on her again.   Read Less
Sail Date July 2014
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

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