Sail Date: May 2004
Hi. We just got back from San Juan and the AOS cruise of May 23. First let me say that the ship is beautiful. But, it was not a cruise that was enjoyable. My hubby and I booked two cabins and brought friends. They were on the 6th and we ... Read More
Hi. We just got back from San Juan and the AOS cruise of May 23. First let me say that the ship is beautiful. But, it was not a cruise that was enjoyable. My hubby and I booked two cabins and brought friends. They were on the 6th and we stayed on 9. They were happy with the room and service. Before we left home I asked that the beds be put together as a queen. Theirs was ours was not. We called and requested it... they never came we had to do it ourselves. On the first night we went to dinner and were not impressed by the waiter. It took 31 min to get a drink. The waiter never offered recommendations, didn't place napkins in lap, help with chairs, etc. on this night and all others he made it clear that extra food was a problem. We had main seating and he always said they were "running out of food" I talked with a lot of other couples..one even requested shrimp every night and got it. There were 7 at our table and after the 1st night 3 never returned...they found the food and service at the Windjammer better. We kept sticking it out hoping it would get better..it did not. Our asst. waiter though was wonderful.. Drinks were hard to come by- if he did come around it took forever to get it back. The menu was not impressive..better menu last year on the explorer. One night they did the macarena and told us all to get up in the middle of dinner. NOT many staff participated in this..they expected the passengers to and they stood around watching us. On the explorer it was fun..not here. Monday we landed in St. Thomas- we ordered room service the night before...did it thru tv because we did not have the card VERY LIMITED TV MENU AND COULD NOT GET IT TILL 7 OR 7:30. We left the ship by 8. I returned at 2 to find breakfast dishes still there, room unmade, no ice, no towels etc. I called and asked for them to do so..even put card in door. At 5:30 still not done. Called again. After dinner came up it was done but NO candy or cute towel animals. All week long candy and towel animals lacked. Had a couple of elephants and 1 monkey thru whole cruise. Had to ask for pool towels EVERY time when we could find the steward..otherwise did without. On tuesday we returned from port and I found a steward in our hallway. I stopped to ask for a couple of towels..women need more than 1 towel for hair..LOL but steward frowned at me, opened his cart..said it's 2 towels per room and that is the way it should be. I held out my hand and he did give me towels but slammed the door when he was finished. I called downstairs and reported it..they asked us to give them a second chance. We did get 4 bath towels after that but no pool towels. Finally on third day got candy. The ship photographer did not take our picture on thurs night..just skipped over us. Head waiter asked how service and food was.. we tried to be nice and said "The FOOD is great" we repeated it several times. It just went over his head. One night i did complain and he said it was because they were "busy". Staff was not friendly on the ship.. many avoided looking and saying hi. Muster was awful.. we could not hear anything.. parents with 3 young children let the children run, scream, "bunt" each other during the whole thing. Kids were playing "samurai" with the life vests. The shows were great..Esp. the comedy..John Stevens III was soooooooooooo great. He even did a free performance at the piano bar after midnight. The jugglers were excellent. The ice show was fun. Drifters were great too. Many of spas and pools were closed after dinner. Limited to one spa. Always seemed to be closed for cleaning. The saunas and steam room closed early at 8. Could not book massage..too full. St. Martins was wonderful..beautiful, fun. Took St. Lucia Volcano excursion.....WONDERFULLLLLLLL also did Pirate ship in Barbados and that was fun. Not much to do in Barbados..didn't have too much time with Pirate ship scheduled in pm. Did have a nice taxi tour with interesting info and trip to a beach. Passengers on the ship were friendly, fun, kind. Met sooooo many nice people. We went to the Crown and Anchor Captains party..talked with some couples who also felt service, attitude, food-menu lacking. They told us how great the Normandy, i believe , was great each and every time they have been on a cruise. Talked with a young couple who put hands on a newly varnished railing. Ports were a lot of fun. Johnny Rockets service was EXCELLENT. The food was very good. Wait was not long. Embarkation and debarking was fast and easy. Read Less
Sail Date: February 2005
We have cruised with Royal Caribbean before and were always pleased. Not so with this trip. A lot of things have changed since our last cruise and none for the better. This trip we took along three other couples who had always cruised on ... Read More
We have cruised with Royal Caribbean before and were always pleased. Not so with this trip. A lot of things have changed since our last cruise and none for the better. This trip we took along three other couples who had always cruised on Carnival. Prior to the trip we kept telling them how much better Royal Caribbean is than Carnival. Now we look like fools to them. They all agree that Carnival is much better. Food was mediocre at best in the dining rooms. At Johnny Rockets it was terrible. I gave it three tries but could stomach no more than a bite or two. How, I wonder, does someone get that much grease to stay in a piece of food? Everything we tried was saturated. And unlike the last trip you now have to pay a cover charge for JR's? We were also surprised to learn that there is now a charge for soft drinks. Or you are forced to buy a soda sticker for your sea pass. But this does not allow you to get soft drinks from the mini bar in your room. System simply does not make sense. An extra charge for soft drinks is cheesy IMO. Alcohol is no longer stocked in the mini bar as it was on previous cruises. Unlike our last cruise you cannot order more than one entree in the main dining room. Drinks take forever to get and the order was wrong more often than not. Five out of the seven night the restrooms adjacent to the dining rooms were horrible. Raw sewage from the toilets was over flowing onto the floors. The stench was overwhelming. Every night I observed the same group of young people enter the dining room wearing totally inappropriate attire. On one of the formal nights they had baggy jeans hanging half off their butts, T-shirts, huge gold necklaces and rags tied on top of their head/baseball caps. They were admitted into the dining room without so much as a second glance by the staff. Even though the seas were fairly calm the ship rocked the entire time. Our last cruise was rock solid. I asked a crew member about the rocking. He said that due to the increased cost of fuel the Cpt. did not put the stabilizers out. Had I known this I would not have gone on the cruise. I was seasick 3 out of the 4 nights of the cruise. Several members of our party also had bouts of seasickness. This was by far the worst cruise and worst vacation my wife and I have ever been on. But it was a learning lesson. I learned that Royal Caribbean is more concerned with the bottom line than they are with their clients. I have taken my last Royal Caribbean cruise. Read Less
Sail Date: January 2006
This was our third cruise travelling on Royal Caribbean Voyager Class ships. Our past two cruises were just my wife and I and and this time we we were accompanied by 30 plus friends. We sailed out of San Juan after spending the previous ... Read More
This was our third cruise travelling on Royal Caribbean Voyager Class ships. Our past two cruises were just my wife and I and and this time we we were accompanied by 30 plus friends. We sailed out of San Juan after spending the previous night in the city of San Juan. We arrived at the port early and were allowed to check our luggage by noon and continued with the check in process. Boarding was not yet allowed so we went to The Forts in Old San juan. The Forts are excellent and a real deal at $5 per person for both forts. After exploring Old San Juan we returned to the ship and got settled in. Our room steward Jonathan was excellent and was helpful throughout the cruise. We noticed right away that there were more children than usual on this cruise and sailing out of P.R. the majority of passengers were of P.R. nationality. We found at a later time that RCCL had offered a more than half off discount to PR residents just prior to the sailing. While this review is not meant to be a direct reflection of the residents of P.R., we found that the majority of the passengers travelling from Puerto Rico were very loud, pushy and did not respect others right to some peace and quiet and let their children have the run of the ship. On several occasions a group and their children took over the hottub and allowed the children to splash other travellers sitting in the hottub area. We made it well clear of this annoying behavior however their behavior continued. This behavior carried over into elevators and hallways and at one point we were crammed into an elevator with 16!!! people. Apparently they were unaware of the other 3 elevators in this area or could not wait. We also felt the staff on the ship were overwhelmed by these P.R. passengers. Once again this is not to reflect all residents of P.R. as our day in San Juan was excellent and the people on the island were always helpful and courteous. Beautiful parks very clean ect. We also met another couple during our trip whom had spoken with a staff of the ship whom was distraught and informed them that alot of the staff was unhappy as cruises sailing out of this port usually contained a large number of guests whom do not tip for excellent service and was also reported to them that some of these guests would constantly take toilet paper from the bathrooms and would remove items from the honor bars in the rooms and then report they were never there. It was easily apparent to us that the entire ships staff morale was down but continued with good service. Our first day was Aruba and upon departure we rented a jeep. Aruba was beautiful and we highly recommend renting a jeep. We put approximately 100 miles on the jeep and was our favorite port on the entire cruise. We also rented a jeep in St Maarten but would recommend a cab to future travellers as it would definitely be more cost effective. Our second stop was Curacao and we rented a jeep there. We enjoyed a nice day of exploring the island and went to Happy Beach which was nice. Another of our other ports was St Thomas and we went to Megans Bay which is absolutely beautiful. Unfortunately other previous mentioned passengers also descended on this area with their children and continued to be loud and let their children act out the entire time. St Thomas is very expensive for cab fair approximately 10$ per person each way so rent a jeep! The days at sea were nice but would prefer to split them up better as it felt we were always in port and did not give us a chance to unwind between ports. As stated before this is our 3rd sailing on RCCL and found that the voyager ships all have the same activities which are abundant and you can't easily be bored. The food was very good especially at the formal dining area, where our group met up and discussed the day at ports. Our one complaint was that the gameshows and day activities were the same on all 3 cruises and felt they need to come up with some new material for those who have cruised on The Voyager class previously. We will sail with RCCL again however we will never sail out of P.R. again as it seemed to affect the entire mood of the ship. Once again this is not to reflect upon all of P.R. and its residents. Maybe RCCL should be less concerned with "filling" the ship at a lower cost. The Ship itself is well appointed and well laid out. After 3 cruises we probably have not seen it all. Our other complaint was departure in which rooms are assigned a color and number to be called for departure. We were exited to be number 1 however no one seemed to listen and everyone attempted to exit the ship at once. We never saw this on our sailings out of Fla. We would still recommend RCCL based on our previous sailings and hope this review has been helpful. Read Less
Sail Date: April 2006
My family and I left San Juan on April 23rd for a seven day cruise on Adventure of the Seas. This was our second cruise and our first as well as last with Royal Caribbean. As far as the ship itself, it had a very good floor plan, it was ... Read More
My family and I left San Juan on April 23rd for a seven day cruise on Adventure of the Seas. This was our second cruise and our first as well as last with Royal Caribbean. As far as the ship itself, it had a very good floor plan, it was easy to navigate around and find people. The Cafe Promenade was great late night food but lacked ample seating for a ship of this size. The other amenities on the ship were top rate, the fitness center, spa, lounges, casino and shows were all wonderful. The major issue we had was the terrible service at every level. On the first two days we left our cabin in the morning to go ashore for excursions. On both days we returned to the ship about an hour and a half before dinner to find our stateroom had not been cleaned. When I called housekeeping I was informed he would not be able to do this prior to six Oclock that evening. On the third day we returned to find that our room had been cleaned but we had not been provided clean towels or any towels at all. On the fourth day the stateroom attendant knocked on our door at 7:30 AM wanting to come in and clean the room, maybe he felt guilty but I had no early excursions planned and did not appreciate the early wake up. In addition I had placed the Do Not Disturb card in the door the night before. There were limited deck side bars and the bar tenders were rookies at best. They were unable to keep up with the volume of a three thousand passenger cruise ship, they made terrible drinks, they were rude when asked to correct the mistakes they made and overall I felt they were somewhat lazy. The food on the ship was great, there is nothing bad I can say about the quality of the food at any of our meals. The service in the main dining hall however was as bad if not worse than the service provided by our stateroom attendant. We had purchased the wine package and had to remind our waiter each night. Those at the table not drinking wine were usually only given one opportunity to order other drinks from the beverage waiter as we did not see him for the remainder of the meal. Our waiter constantly brought the wrong order, and twice forgot to bring any order at all. At the end of the evening I had to search the dinning room for our waiter has he had failed to return our Sea Pass card. The final straw came on our last day in Barbados, a beautiful island that I have heard has a wonderful downtown. Unfortunately the day Adventure of the Seas was docked there it was a national holiday and all shops in Bridgetown were closed. The ship made no mention of this, so if you had not booked an excursion because you were planning to walk around the downtown area then you were out of luck both on shore and on the ship as most excursions were full. The staff of the ship should have none of this holiday and made the passengers aware of this so they could plan accordingly. Overall, the ports we visited are all worth a return visit, just not on this ship. Read Less
Sail Date: April 2006
You need to understand that Royal Caribbean has what they consider to be an efficient method of getting you on the ship safely; however when it comes to the day you leave your cruise, they have no concern for you. We were waiting for our ... Read More
You need to understand that Royal Caribbean has what they consider to be an efficient method of getting you on the ship safely; however when it comes to the day you leave your cruise, they have no concern for you. We were waiting for our group to be called over the speaker and decided to speak with a crew member. He said didnt you hear me calling your number? No because I am a little deaf. Then I heard the speaker announce our group number. He was really rude. Then the baggage was lined up by group number which was easy to spot as well as our missing bag. After spending an hour looking for the suitcase, we signed a form and moved out with the porter. The security guards are joking and not checking luggage tags to match up your cases to your name or ID. The attitude of the RC crew is cases get stolen. Oh well, we got you on safely, but you are not our problem now. This is the voice in the baggage claim area, in the office on the dock and the voice of the 800 number customer service. Yes, we found our luggage. A porter had put it on a tour van which went to the San Juan airport. The tour bus driver contacted us at our home phone and US Airways flew it home for free. If tags had been checked by security as the porter left the baggage area, this case would not have been lost. The cabin was a little shabby. The couch fabric was worn away. RC should be inspecting the cabins for worn and stained fabric. Speaking of the cabin, my husband sleeps with a CPAP machine for sleep apnea. There are no outlets on either side of the bed to plug in the machine because of fire regulations. That was what the maintenance person told us. They brought up a heavy duty extension cord which they wrap around the room in front of the balcony door. You are thinking, this wall is not safe for an outlet in a fire? Next, the cord is in front of the door and that is not a safety issue? By the way, that box in the room is not a refrigerator. The crew will tell you it is but it is only an oversized Igloo. I think the crew is basically nice but in all cases they were all overtired on our ship. There should be fewer sailings for crew. RC is patting themselves on the back for all the ships that they are building which become larger and larger. If they cannot handle the amount of people on the Adventure of the Seas, how can they handle 6000 passenger ship? Read Less
Sail Date: August 2006
ADVENTURE OF THE SEAS- 8/27/2006 by MikeC5426 (Arlington, VA) This 7 night cruise attracted my partner and me for a few reasons. First, the cruise departed from San Juan, PR (which we have not visited before). Second, it was a southern ... Read More
ADVENTURE OF THE SEAS- 8/27/2006 by MikeC5426 (Arlington, VA) This 7 night cruise attracted my partner and me for a few reasons. First, the cruise departed from San Juan, PR (which we have not visited before). Second, it was a southern Caribbean itinerary and we would get to visit Aruba and Curacao (we had been to St. Maarten and St. Thomas on previous cruise vacations). Third, the cost was very reasonable for a balcony room. We arrived in San Juan on Saturday morning (8/26) and stayed at the beautiful Ritz Carlton. We spent the day relaxing and caught about two hours of the rain from Tropical Storm Ernesto that luckily didn't interfere with our vacation. Sunday we visited Old San Juan. We enjoyed shopping along with a quick lunch at the Hard Rock Cafe. EMBARKATION -- We took a cab from the Ritz Carlton to the AOS which was around $25 (including tip). We arrived at the ship around 3:30pm. To sum up in a single word- chaos! The cruise staff didn't seem to have control of anything going on and there was no direction on why we were standing in this long line or why we were even standing there. After asking we found out that it was just to drop your luggage off with the porters. NOTE: If you do not tip the porter, they will ask you once and again very loudly for a tip! This happened to the gentleman in front of us. We are familiar with this process and had our $2/per bag tip ready. However, for those who are not familiar-- it is wise to tip them at least something. Once we dropped off our luggage you have to go back around and wait in a second line to enter the building. This process seemed to be quicker and we were at the counter in less then 15 minutes. They checked our passports, Royal Caribbean paperwork, etc. They authorized the credit card for the SeaPass account and handed each of us our SeaPass boarding card. The entire process was about an hour from exiting the taxi to entering our stateroom. Overall, it was very chaotic but nothing that we stressed out about. STATEROOM -- #7340, Superior Oceanview Stateroom. We booked a balcony 'run of the ship' through Expedia.com we found out a couple of weeks before we were upgraded to a superior oceanview. This room has two twin beds (can convert into queen-size), private balcony, sitting area and a private bathroom. Size- 202 sq. ft., balcony 50 sq. ft. We were expecting a Deluxe which is a bit smaller- 173 sq. ft., balcony 47 sq. ft. Overall, the room was a generous size with decent closets and drawers for our clothing, suits, toiletries, etc. The suitcases fit nicely under the bed. The fridge was tiny and filled with a few cokes, candy bars, etc. so we had to make room for the bottled water that we brought. The electrical outlets were lacking and there is no iron (we brought a travel iron). The decor of the room was run down and tacky. It was aquas, pinks, etc. that made us think they hit a clearance sale from a 1980's bedding and curtain distributor. The sheets are paper-thin (you can see the mattress fabric through it), couch was very rough, stained pillows on the couch and a mattress that is about 3 inches thick--- I am NOT joking!!! The towels and any other type of fabric, linen or towels you could see right through it. The deck had two chairs and a small table and it was a decent sized balcony. Summary of room- generous in size but the amenities are poor. The bedding is beyond poor and can make for seven nights of uncomfortable rest if you are used to sleeping in a bed with any type of plushness. THE SHIP (PUBLIC ROOMS)-- After we dropped off our carry on bags, we walked around the ship. Our stateroom was located near the library. The library was nicely decorated with plush sofas and couches (a far cry from the stateroom) and the internet cafe was above. The library overlooked the promenade below which was very impressive. We proceeded to the Strauss dining room to check out our table. The dining room is 3 stories and it was decorated very nicely with beautiful chandeliers. We proceeded to the Lyric Theater- it was stadium style with a balcony. It was very large and impressive in size. Jester's night club was 2 stories and the most impressive room I have seen on a cruise to date. It was very nicely decorated and plenty of room for sitting or dancing. The second story overlooked the dance floor. There were lots of lights, fog machines and flat panel televisions. ENTERTAINMENT -- Low budget equals poor entertainment! I don't want to list the entertainers as I will everyone has their own opinion. The two 'Broadway' style shows were filled with mediocre singers and dancers. The cruise director- Richard Spacey was the only memorable person as far as the entertainment was concerned. He was friendly, funny and could grab the audience's attention. Too bad he couldn't do a routine one night on his own! I have also never been on a cruise ship where the audience fills up less then half of the seats! Overall a two out of ten stars! Jesters Nightclub- an hour each night was devoted to 70's or 80's (which we like). However, from midnight on it went to hip hop and Spanish reggae music geared for the under 25 crowd. It was a good place to sit and enjoy a drink and people watch. Ed Manego is the piano bar was fantastic and could be quite funny at times! The R&B group 'Sol Play' was also a great treat in the Imperial Lounge- make sure you make their Motown show! FOOD SERVICE -- The restaurant food was pretty decent! We ate in the dining room for most lunches as well as dinners. The Windjammer cafe is reliable (if you like microwaved food) or leftovers under a heat lamp. The Cafe Promenade in the evening has decent sandwiches and the pizza is very good. We went once to the Johnny Rockets on board- the service was great and the food was just like the restaurant. Our service in the restaurant was good and reliable (but not great). There were very few options after dinner- no 24 hour places like Holland America and I believe only one midnight buffet which we didn't attend. We tried the Portofino and three times was promised a call back for a reservation which we never received. We had some friends go and they said the steak was great and the pasta dishes were so-so. BAR SERVICE -- The bar service was slow and the drinks were hit or miss. The prices were high (but seemed average to other cruises we have taken). All drinks of the day are $8.95. Make sure to not request the souvenir glasses or you will be charged an extra $2 on most specialty drinks. PORTS of CALL -- Day 1- Depart San Juan at 10pm Day 2- At Sea Day 3- Aruba (Fantastic port of call! I highly recommend renting a 4x4 and driving the island and beaches! The sunset was gorgeous and rivaled Hawaii's) Day 4- Curacao (Very cool island- great shopping and bright colored buildings) Day 5- At Sea Day 6- St. Maarten (Never cared much for it here. However, they have really built up the arrival port area. Enjoyed most of the day on the ship) Day 7- St. Thomas (Took a ferry to St. John- the most beautiful beaches in the Caribbean-- in my opinion) Day 8- Arrived San Juan at 7am EXCURSIONS -- None. Typically we do these but decided to do it all on our own this time. Renting a car and driving around the island on your own is a great way to see the island on your own time! It ran about $75 for the day- much less then the ships excursions! PASSENGERS -- There was a high number of locals on the ship (my guess is over 50%). Some crew members were telling us that they sell the remaining rooms at cost to fill the ship (a couple of hundred dollars for the week). I personally don't have any issue with this but other passengers were very 'offended' by all of the announcements in English and Spanish. Some of the shows and nightly entertainment were also all in Spanish. If this is a problem for you then I do not recommend this cruise for you. We met many great passengers from San Francisco, Dallas, NYC, DC and Puerto Rico on board. It was a very diverse crowd and personally I found that refreshing. DEBARKATION -- Royal Caribbean rushes passengers out of their stateroom and off the ship. We had to be out of our stateroom by 8am sharp (the room attendant was knocking by 8:10am). There was no orderly exit- just a very long line once you got off the ship. They asked you to wait in the public lounges, and not in the gangway area, until their number was called. Most passengers did not comply, several times people had to climb over people lying on the stairs! CONCLUSION -- Royal Caribbean can't handle near 3,200 passengers! How in the world are they going to handle close to 5,500 when the new class of ships comes out in 2008? I have never been on Carnival before but from what I have heard Royal Caribbean is very similar in the quality of the ships and mediocre service. We most likely won't return to Royal Caribbean. We admit we have been spoiled by Holland America and Norwegian. We don't regret the experience as we enjoyed the wonderful ports of call and we met many wonderful new friends. It was just the overall experience, poor service and entertainment that was nowhere up to par for us. You live, you learn! :) Read Less
Sail Date: October 2006
Well this was my 2nd time cruising and it was almost enough to make me not do it again. One of the reasons for taking my second cruise was that it was so good the first time around. I feel bad because my expectations and reality were two ... Read More
Well this was my 2nd time cruising and it was almost enough to make me not do it again. One of the reasons for taking my second cruise was that it was so good the first time around. I feel bad because my expectations and reality were two different things. I was sold a package by RCL that they have a Gold standard and what they gave me was an tin platter. The stateroom for starters is worn out. The bed is worn out along with the skimpy hard pillows, the bed sheets and bed spread. I thought I was in a cheap motel room. As far as the ship itself goes, bigger is not better. I found that they sacrifice Quality for Quantity. The windjammer buffet had the same food for breakfast and lunch for 7 days straight. The only time it changes is at dinner time, and trust me its not a big change. I could go on and on but I won't, the bad out weighs the good by a far margin. If you want to spend good money and get a lousy return this is definitely the trip for you. I would like to say however that the employees that I came in contact with were very nice. My stateroom attendant and waiter and assistant waiter all did the best they could with the tools they had to work with. Towards the end of the cruise I was able to joke with them about the quality of RCL and even they couldn't help but laugh because they know RCL is a joke. All the ports of call I was happy with,San Juan,Aruba,Curacao,St Martin and St Thomas. My only suggestion is, just don't go there on Adventure of the Seas. Read Less
Sail Date: February 2007
Hello! Us- We are a couple with 3 kids(2 of them stay at home)that have travel 39 times we are a little older but still good. Embarkation- We live in EL CONDADO PLAZA so we know about san juan and the rest of puerto rico so that day we ... Read More
Hello! Us- We are a couple with 3 kids(2 of them stay at home)that have travel 39 times we are a little older but still good. Embarkation- We live in EL CONDADO PLAZA so we know about san juan and the rest of puerto rico so that day we just get in the cruise. Ship- I have go 9 times in RCI and we have never feel as we feel now. Yes its HUGE but i have go on the freedom of the seas so it's not the biggest i have go on.As i said i have go on other rci cruises so i know whats the ship have Rock climbing,ice rink and more great things.The promenade its one of the largest in the class but the freedom class have one more largest, its great to take a sit and drink a coffee or eat a cookie but in Princess you have more great cookies and coffee. Food-I have to admit that they serve more great food than Burger King, what was that it was mediocre and very poor amount of serve.The windjammer cafe its a poor buffet,in November 11 i go on the crown princess and they have more great variety of food in their buffet than the adventure. Gym- It was Ok it was big and very nice touch with the jacuzzi inside of it. Kids- i just go with my older kid of 11 years this cruise was a gift to him because his birthday was 2 weeks before than the cruise but he told me that he don't want to go to the adventure ocean because he wants to do more great things but the 3 day he was very bored and ask me if he can go to the kiddie place and i was in shock because In the princess,NCL and celebrity he have never told me that even in the carnival so i cant believe it. Rooms- its the only touch of goodness in this ship i love it its more biggest than other cruise rooms. Service-they were very friendly and good people they make a great job in service to ME. Entertainment- You have many things to do but if you are younger for us the adults theres nothing cool to do just ice rink but if you wanna broke one bone, the theater was OK great performance and great dancers.For kids YES theres great things to do. Public rooms-It have a lot of them but just a few were good as the promenade and the pools. Ports of call-they were great but i have go to all of them i just get down on curacao to buy things on the mini-mall disembarkation- It was the more slowest in my life i stay in the cruise 5 hours i cant believe it it was very but very slow summary- If you want to explore,relax,discover,never be bored and get a little more of pounds go to other cruise line but if you wanna have your worst vacation select RCI.i wont recommend this line to anyone just to my enemy because it will be a torture, in may im going on the emerald and i will tell how its princess... Happy Cruising!!!!!!! Read Less
Sail Date: September 2007
I feel very disappointed with Royal Caribbean. My husband and Itook a 7 day cruise on Adventure of the Seas, departing from Puerto Rico on September 23, 2007. We have been on their ships before and it's always been the best ... Read More
I feel very disappointed with Royal Caribbean. My husband and Itook a 7 day cruise on Adventure of the Seas, departing from Puerto Rico on September 23, 2007. We have been on their ships before and it's always been the best experience, but this time around it was a nightmare. When we were in St. Lucia, on September 26, 2007 we had car trouble and got to the port 3 minutes to 5:00 p.m. and we know we should have been there before but we had a flat on our way back to the ship. We made everything possible to be there on time, but under those circumstances it was really hard. When we got to the port (minutes before 5:00 p.m.), the ship was literally 10 feet from the dock. The dock manager called Capt. Tommy to see if he could stop or let us on with the pilot ship and we were right next to him when the Capt. Tommy said that there was no way, so we told him that we did not have our passports with us, he just said he will send them, but he won't let us in. We continue to try speaking to him, but he did not want to talk with us anymore and he just stopped replying. What really amazed us is that he took the time to send someone to our stateroom, open our safe, go back down, open the doors and give our documents to the pilot ship! Instead of let us in and enjoy our vacation. We got them before 5:15 p.m.! The captain behavior let us know that he is evidently very arrogant. He made us feel like we were nothing when we spoke to him from the pier. We were waiting to take this trip for several months, we paid Royal Caribbean Cruise Lines the price for an excellent memorable vacation, as we experienced before. We truly think, this was not a favor in any way, it was a customer service issue, that we take very seriously, because we were the ones left behind, in a country we don't know, with people we don't know and there was a point that we didn't know what to do, where to go or how to proceed. But that's not the worst part, we had to fly to the next stop and wait for the ship, we had to spend $500.00 extra on flight tickets, hotel, car rental and food because of this matter. Thank God nothing happen to us, we got help on the Island from several people that show us the sympathy Captain Tommy didn't feel for us when he left us on our own luck at the port. We have seen before, other Captains, just stop the ship or let you on with pilot boat, but even the dock manager told me that any other captain would have had a little more understanding, but that this one always does that. Now it gets interesting the next day departing from Antigua on September 27, 2007, he waited for 5 people until 5:15 p.m. to leave. We meet the people that he was waiting for and we spoke for a while at the Windjammer Cafe, (which by the way is really cool, and we loved it). So why the double standard? It was truly a very bad experience. We think Capt. Tommy has absolutely no customer service experience. And this is a real surprise coming from the person in charge of all the crew and customers, and most important considering that Royal Caribbean International policy is 100% customer satisfaction. Also, we were told by several crew members that he runs the ship like if it's a military ship. Maybe that is the way things have to be done with employees, but we are guests on your ship, we are paying customers that are on vacation, and as your cruise director said we have many options when it comes taking a cruise but we choose Royal Caribbean International for our vacation. Read Less
Sail Date: November 2007
This was our fifth cruise, four of them on Royal Caribbean. We are in our late sixties and travel alone. Air travel made by the cruise line got us to ship side at San Juan by 3:00PM. There was a very long line we were directed to by an ... Read More
This was our fifth cruise, four of them on Royal Caribbean. We are in our late sixties and travel alone. Air travel made by the cruise line got us to ship side at San Juan by 3:00PM. There was a very long line we were directed to by an unhelpful RC person. After waiting in line for half an hour I sought out another RC person and found the line was only for people with luggage to check and we were free to board since our luggage went directly from the airport to the ship. The ship is nicely appointed and our balcony cabin was what we expected. The number pad on the safe was worn off and we had to call the cabin person to find out what the numbers should have been - wrote them out since there was no hope of getting the pad replaced. The hinges on two of the closet doors were loose and both sagged when opened. The sink stopper was not hooked up and I do not think that the floor really ever got swept all week. There was plenty to do on the ship and we took advantage of the fitness center, walking track and mini golf course. The ice show was the best entertainment - I think the nightly shows reflect a cut back in expenses. You got the song and dance folks with music so loud that it would distort at the high end of the scale. One comedian out of all the nights. Food was good, Portofino's is worth the experience and expense. Beef was not up to par, but cold fruit soups were exceptional. Having paid long dollars in the past for RC outings, this trip we made all our own arrangements and put in some inexpensive beach time. Major concern was the 1600 people on board from Puerto Rico. I went aboard with an open mind, but quickly found out that I was in a minority position. They took over the ship and the Captain surrendered to them. I am sure there were lots of great Puerto Ricans aboard, but believe me the mob ruled. Young girls sat on the stairways and completely block them off. Pre-teen boys were up on the golf course at night driving balls off into the sea. The only adult pool was invaded by families who ignored the no diving rules. One couple changed a dipper then held the baby up to the public shower to wash him off. The elevator buttons were covered in stick gunk and I can tell you from personal observation the young men failed to flush toilets after use, did not was hands, and if the did make a pass at the faucet, did not dry their hands so you were faced with a dripping door handle. I am sorry folks, but this was an animal boat and much of the fault lies with the Captain and failure to enforce any standards for the good of all. It appears to me that RC just wants to make a buck and will give away rooms in the hope of selling enough in booze, soda and gambling to recover their costs. I will never sail out of San Juan again, and I will certainly explore other cruise lines or fixed vacation spots before I ever sail again with Royal Caribbean Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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