Sail Date: June 2017
The management was not as caring and efficient as in previous cruises I have been on with RC. A few situations arose where crew and/or management should have resolved the problems instead of making us resolve the problems, taking much ... Read More
The management was not as caring and efficient as in previous cruises I have been on with RC. A few situations arose where crew and/or management should have resolved the problems instead of making us resolve the problems, taking much longer to resolve, causing us to miss some of the "fun" on the ship. One of the classes offered on the ship was taught by an individual that did not even know how to teach and had no real experience in understanding the topic. The Spa experience was not as pleasing as in the past cruises. Three of us had massages and not one of us felt better after the experience. In fact, we all decided to not have additional massages due to our experiences. Bingo was not run well. The ports were fun to visit and the dining was good. I truly believe the larger ships offer better experiences. I have always felt like royalty when on a RC cruise until this one. Had this been my first cruise, I would never book another cruise. Read Less
6 Helpful Votes
Sail Date: June 2017
Gloria White housekeeping room #8381 & #8385 was amazing!!! Two days prior leaving, this crusie line changed a port that was the main reason for booking this cruise! NO COMPENSATION WAS OFFERED!! I had my own private excursion ... Read More
Gloria White housekeeping room #8381 & #8385 was amazing!!! Two days prior leaving, this crusie line changed a port that was the main reason for booking this cruise! NO COMPENSATION WAS OFFERED!! I had my own private excursion booked and non-refundable with less than 7 days notice. Definitely don't blame the private company. This cruise employees checked out 5 towels for a port excursion *but were NOT there to collect them. I gave them to Gloria, my stateroom lady and now am being billed for $425 for 9 towels. I only received 5 and RETURNED them. The bed was almost constantly vibrating. AWFUL experience! Room #8381 should NOT ever be booked! There is something vibrating the room all night long! Internet was a HUGE disappointment and I went to Guest Services 3 times for help. Their Guest Services were RUDE! Main diningroom food was same as cafeteria (Disappointing) Rock Climbing and slides hours were not good. It should have had longer and better hours! Why not open until 1:00 pm?? ESP on a cruise at sea day! OVERALL VERY DISAPPOINTED with this ship and its employees (except Gloria White). Read Less
5 Helpful Votes
Sail Date: June 2017
Very disappointed with appearance of the ship. Definitely needs over hauled. My bathroom had mold, my balcony was dirty. The casino director didn't get the action in the casino the way they should. They took us to ... Read More
Very disappointed with appearance of the ship. Definitely needs over hauled. My bathroom had mold, my balcony was dirty. The casino director didn't get the action in the casino the way they should. They took us to Martinique instead of St. Lucia. It rained that day and they had NO extra activities for us. People were wearing jeans and shorts in the dining room the entire week even for Captains formal night. We complained and they didn't even as much as send us a bottle of wine. The service just was not what I have grown to expect with Royal Caribbean. The excursions for antiqua to the beach was terrible. Royal charges $29.00 per person to go to beach then when you got there they charged $22.00 for chairs and umbrella. Locked bathrooms. Horrible. Embarking day I had a small power strip in my bags and they did not tell me about it until 10pm. Very slow with luggage. Read Less
2 Helpful Votes
Sail Date: July 2017
We chose this cruise based on the port of calls. I have cruised with Celebrity, Carnival and NCL so RC was supposed to be an improvement. Don't believe it! The two "world class" Broadway style shows were more like a high ... Read More
We chose this cruise based on the port of calls. I have cruised with Celebrity, Carnival and NCL so RC was supposed to be an improvement. Don't believe it! The two "world class" Broadway style shows were more like a high school show or something that stepped out of the 70's. If you saw one show, the other was the same other than choice of songs. it was a little creepy they had an old man playing a young 50;s biker picking up on young girls.....both of his "biker" scenes were used in both plays. Our group fell asleep during their "Jackpot" show that featured songs from the 70;s; songs not that well known. The food in the Windjammer was great on day 1. After that, it felt extremely institutionalized. The food in the main dining room was re-purposed food from the Windjammer. I ordered Chicken Cordon Bleu one night and received a stuffed chicken breast with brown gravy. If you want a decent meal, you can go to one of two restaurants for a $35 per person up-charge. One area of this cruise I cannot complain in is the service. It was awesome dining room service! This ship is fairly small and if you plan on staying on this ship longer than two days, you might get bored. After playing a round of mini-golf, taking the water slide (my husband got stuck in the tube as there wasn't enough water flow), seeing a show, shopping at one of their four stores and drinking.....we were happy to exit the ship and visit the ports. We tried to go play bingo, but it's a minimum $50 buy in. OUCH! In my opinion, there are much better ships. Oh, did i mention that if you don't want to be run over by kids or are trying to escape your own, don't take this ship! I've never been on a ship so overrun with children! Every elevator was loaded, the adult pool had children who brought over their boom boxes, they thought it was funny to push every button on the elevator to make you stop at every floor.....I was pretty upset! I left four kids at home and had to deal with other peoples extremely rude children! Read Less
Sail Date: July 2017
We choose this cruise for the Port of Calls that the big ships cannot go to. The service on this cruise was fair at best. We had an issue with the dining but after we talked to the head waiter there were not anymore issues but I wonder ... Read More
We choose this cruise for the Port of Calls that the big ships cannot go to. The service on this cruise was fair at best. We had an issue with the dining but after we talked to the head waiter there were not anymore issues but I wonder why there were problems to begin with. We had problems with the Photo department. After complaining the problem was resolved why did we have to complain? It appears to me that the food and service gets worse every time we go on a cruise, this is disappointing. The service should get better not worse. My opinion is that because this was a smaller ship Royal picked only fair employees, not really wanting to be there but have to have a job. The cabin was not very clean and what concerns me is that this ship was very recently renovated. To me it did not seem to be cleaner. The ship seemed to be hot, not good air conditioning Read Less
Sail Date: August 2017
Royal Caribbean did not provide adequate accommodations for those with Mobility issues. They were offered online but when it was time to register for them on the ship they were not for those with mobility issues. This cruise line also ... Read More
Royal Caribbean did not provide adequate accommodations for those with Mobility issues. They were offered online but when it was time to register for them on the ship they were not for those with mobility issues. This cruise line also wanted 21 days notice to go on a excursion which is absolutely ridiculous! When you enter the buffet dining room there are no special seats for the handicapped and not one person offered me assistance as I attempted to fix my meal. The signs telling you were the meals were could not be seen by someone in a wheelchair or scooter. This ship's excursions were visiting to ports that had sentimental reasons for me and I was so hurt that I was not afforded the opportunity to visit them. If you are a person with mobility issues I would NOT recommend this cruise at all. Thee rooms and bathrooms have accommodations but be prepared to not see any tours. Read Less
Sail Date: August 2017
Had a balcony cabin...smaller than most...the entertainment was Below average..no talents..service on board average..and food selections..minimal, small potions..and most of all Luke warm entrees..the itenerary was the Only good thing ... Read More
Had a balcony cabin...smaller than most...the entertainment was Below average..no talents..service on board average..and food selections..minimal, small potions..and most of all Luke warm entrees..the itenerary was the Only good thing ..which is Why we chose this ship to start with!We are experienced cruisers..been on 28 cruises and have always heard Great things about this ship!well...we found out 1 st hand ..it's not what it should be...and they try to nickel / dime u to death..constantly!...No, I must say we would not sail again on this ship..it is older..which we Knew..but there were too many things that were Not acceptable..especially for what Rccl has always stood for..atleast Did...at one time!. In summary ..if u like Carnival cruises..then consider the adventure of the seas that same Quality..there is None..sad to say ..and Shame on Rccl for comming down on their standards ..from years past !..A true Adventure I chose not to remember on the Adventure of the seas! Read Less
1 Helpful Vote
Sail Date: September 2017
Due to hurricane Irma, Royal Caribbean communicated we would get an overnight at Aruba as St Maarten was inaccessible. Then just before we were set to leave the port at San Juan, we were told that they would change the itinerary to pick ... Read More
Due to hurricane Irma, Royal Caribbean communicated we would get an overnight at Aruba as St Maarten was inaccessible. Then just before we were set to leave the port at San Juan, we were told that they would change the itinerary to pick up evacuees from St Maarten, resulting us in having 3 instead of 4 port days. While it's noble to try to help in hurricane relief efforts, I don't think it should be at the expense of paying customers. We would never have booked a 1 one week cruise out of Puerto Rico with only 3 port days. Also, we heard from contacts at Marriott that Marriott was paying Royal to evacuate its guests, leading me to wonder how much of this was profit driven. At the very least, they should have offered an upgrade (ship was not full) or free internet. Given we have a one year old, we only ate at the buffet, and the food gave me heartburn multiple nights. It also tasted terrible and had little variety (virtually the same every night). Ship itself and service were good with the usual amenities. Read Less
2 Helpful Votes
Sail Date: September 2017
About one third of the passengers were very loud and pushing their way through crowds. They did not understand how to board elevators - insisted of boarding before those in the elevator could exit. Two of three excursions were cancelled ... Read More
About one third of the passengers were very loud and pushing their way through crowds. They did not understand how to board elevators - insisted of boarding before those in the elevator could exit. Two of three excursions were cancelled on us, one with no notice (this did NOT include the St Martin cancellation from the hurricane). Room service did not deliver our breakfast on one of three days requested. Called them and they delivered our new order shortly. Every place I ordered white toast resulted in a cardboard textured slice. On two excursions there was mass confusion as to what to do after leaving the ship. No guidance provided prior to leaving the ship. Our balcony bedroom seemed to have MOLD as did some other areas of the ship. We are both highly allergic to molds. Several other passengers had similar complaints. Had meds to take to minimize the effects of any molds. Of the nine cruises we have taken our BALCONY ROOM was the SMALLEST we ever had. Ship appeared to be VERY understaffed. Ship needs a refitting, shower in room leaked badly. Corrosion on sink stopper. Rust on undersides of railings and on portholes on deck promenades. Dining room service was EXCELLENT as was the food selection and preparation. Traveled without children. Port calls were nice but very hot. Take a local cab to the beach and save some money! ATV on Bonaire was great but very hot for 2 1/2 hours - take extra water - they had two bottles for each of us. Read Less
3 Helpful Votes
Sail Date: September 2017
This cruise was to visit 5 ports in south Caribbean and due to Hurricane Maria, visited St Croix and headed to Aruba and Bonaire instead. All this was totally reasonable and passengers adjusted expectations accordingly. As a past customer ... Read More
This cruise was to visit 5 ports in south Caribbean and due to Hurricane Maria, visited St Croix and headed to Aruba and Bonaire instead. All this was totally reasonable and passengers adjusted expectations accordingly. As a past customer of RC and Celebrity both in Mediterranean and Caribbean, this cruise showed how much RC has run down the services provided to and expected by passengers. Examples were , on previous cruises we have always enjoyed using the Solarium and swimming and reading in the quiet space it provides, this wasn't possible due to relentless rubbish music being played loudly in next door open pool, and constant bingo, bingo, bingo and jewelry sale announcements over the loudspeaker at ridiculously loud volumes. There was literally no where quiet to read or relax on the ship unless you stayed in your cabin. Nighttime entertainment was mostly provided by passengers in karaoke bar and deck 14 nightclub had same monotonous techno music every night. Only night that people appeared to dance and join in was the 70s night in royal promenade where again the passengers did most of the work whilst Elvis and some tired dancers lip synced to sound tracks, this all took place in crowded promenade instead of up on level 14 where more seats,space was available. Other nighttime entertainment consisted of comedy show and hypnotist, again little real entertainment effort put in by RC. The service by crew for room and dining areas was as hardworking as ever, but you got the feeling some more senior staff were simply going through the motions. The food in windjammers was actually better at night than the main dining room for a change, and though Giovanni was a great nights meal, the same could not be said of the food on offer in Main dining room. When the decision to disembark at Fort Laudedale and not return to San Juan was conveyed to passengers, there as a token offer of 30 min free internet for passengers to reorganize their flights, accom, contact relatives to advise etc. Given the wifi is incredibly show at sea this resulted in a lot of frustrated passengers. RC really should have offered more than 30 min free usage. Disembarkation was poorly managed, with passengers not carrying own luggage off told to congregate in the ice skating rink seating area. For 1.5 hours people sat and waited whilst an overzealous women screamed into the mike advising what numbers could proceed to disembarking deck.. Like the majority of passengers who were very mixed in age, I am neither deaf or intellectually impaired, and therefore don't expect or appreciate being yelled instructions especially when I i am a fee paying guest. I am planning a trip through Panama Canal next year and are actively looking at other liners now as found RC has lost the plot in terms of customer service and courtesy = at least in the southern Caribbean routes. Its important to note my dissatisfactoin had nothing to do with necessary changes to initerary due to Hurricane Maria- however being on the ship for more sea days than anticipated really reinforced how little RC offers in activities or entertaiment beyond quizes, bingo, and jewellery sales across the day, which all in essence is fairly mediocre considering. The only quiet place we found to read and talk on the ship was by quoits game board near our muster station, even this was ruined by "Bingo, bingo , bingo announcements from Elvis at least every half an hour. RC youve got a lot of work to do to get your standard up to what it use to be. Read Less
Sail Date: September 2017
I picked this particular cruise because I wanted to spend as few days at sea as possible. I am more about the island hopping and seeing new places than the ship experience. This cruise was heading to St. Maartin, St. Kitts, Antigua, St. ... Read More
I picked this particular cruise because I wanted to spend as few days at sea as possible. I am more about the island hopping and seeing new places than the ship experience. This cruise was heading to St. Maartin, St. Kitts, Antigua, St. Lucia and Barbados. This was exactly what I was looking for; several islands and only one day to get back to port. We had an excursion picked at every island. My friend and I landed in San Juan PR on Friday and set sail Saturday evening. As soon as we got away from the port we were informed that there would be an itinerary change. This first one was totally understandable since our first stop was St. Maartin. St. Maartin had already been hit by hurricane Maria. We were told that we would be heading to St. Croix instead. From this point on NONE of the itinerary was what we had planned on. Let me just say that with the unusual hurricane activity in the weeks prior to our sailing, we had continued to watch the Royal Caribbean website for any updates on our sailing including any itinerary changes. Many other cruises were canceled or had itinerary changes that gave passengers the option of booking at a different time or accepting the original cruise. All of those options also came with some type of discount for a future cruise or credit. As our cruise approached I called Royal Caribbean to verify that we were sailing and that none of the itinerary had been changed. With Royal Caribbean having their own meteorologist, keeping everyone updated, we assumed it was not only safe to travel,but to travel to our original destinations. After St. Croix we were informed that we were heading to St. Kitts, which was to be our next stop on our original destination, but we were not allowed to leave the ship. Hurricane Jose was heading in that direction and we were taking on supplies and then heading right back out to sea. As we were leaving St. Kitts we were told that we were heading to Aruba for an overnight stay and then Bonaire for a day. That's it. All of our land excursions were canceled and yes our money was refunded, but it was ridiculous attempting to book an excursion in Aruba and Bonaire with a hundred people in line ahead of us. We ended up with one in Aruba and one in Bonaire, but there was little left to pick from by the time we made it through the line. The hurricane had hit San Juan and we were unable to go back to that port so our return had us heading to Ft. Lauderdale. The extra money it cost us in a flight change wasn't nearly as bad as I heard some had to pay. The ship left Bonaire on Thursday afternoon and we did not get into Ft. Lauderdale until Sunday morning. Our 7 day cruise basically had us at sea for 4 of those days. I did reach out to Royal Caribbean's customer service when I got home and was told that it was a " corporate decision" to sail and to not give any type of credit due to the changes. When asked to speak with a supervisor I was told that they, " aren't that kind of call center". Read Less
5 Helpful Votes
Sail Date: September 2017
We chose this cruise because of it's port of calls, especially Antigua, St. Lucia and Barbados. Unfortunately hurricane Maria had us on the run after day one. We ended up visiting Aruba and Bonaire as a consolation. Aruba was nice, ... Read More
We chose this cruise because of it's port of calls, especially Antigua, St. Lucia and Barbados. Unfortunately hurricane Maria had us on the run after day one. We ended up visiting Aruba and Bonaire as a consolation. Aruba was nice, but I wouldn't recommend Bonaire. Aside from our itinerary changing 100% (did not visit one port that we originally purchased) the food was no where near the quality we remember from previous cruises. The last two Royal Caribbean cruises we have taken have been somewhat disappointing. I believe it is intentional due to the additional dining venues they have onboard that charge you extra. One of the biggest things I have noticed is these ships getting bigger and bigger and adding more and more guest, but the common areas (especially the pools) are growing proportionately. It used to be the cruising experience was more all-inclusive, now this is quite the opposite. So bring lot's of money because there will lots of hands out to take your money. The actual cruise itself will be the cheapest thing. The Adventure of the Seas ship is getting old and needs to be brought into the 21st century. Read Less
1 Helpful Vote
Sail Date: September 2017
We chose this cruise because of the islands we would visit DAILY and the lack of "cruise at sea" time. We spent more time "at sea" than on beautiful islands because of Hurricane Maria. The ship is old and smelly, food ... Read More
We chose this cruise because of the islands we would visit DAILY and the lack of "cruise at sea" time. We spent more time "at sea" than on beautiful islands because of Hurricane Maria. The ship is old and smelly, food is very good, but entertainment consists of napkin folding, scrap booking, bad karaoke, and ice dancing. NONE of those items are in my wheel house. The bar staff and bartenders were all friendly and worked for their tips, house keeper was a bit on the smug side, staff was HORRIBLE - had NO clue about what was happening and refused to give information. Customer Service was a joke. We spent a lot of money to take our two grown kids on a dream trip that turned out to be a nightmare. Maria caused us to stay aboard a smelly ship that is due for rebuilding soon. IF you spend your money on this ship then you cannot blame anyone but yourself, because I have done my best to warn you in 150 words - the minimum. Would NOT recommend and wouldn't go again if they paid me. Read Less
2 Helpful Votes
Sail Date: October 2017
This boat needs renovation badly. The decor, food, entertainment and excursions were all sorely lacking. The bathroom was dingy and had an unpleasant odor. The carpet in our room was ripped. There were only two outlets and none near the ... Read More
This boat needs renovation badly. The decor, food, entertainment and excursions were all sorely lacking. The bathroom was dingy and had an unpleasant odor. The carpet in our room was ripped. There were only two outlets and none near the bed. Try charging two phones, an ipad and two kindles. The excursions were awful. Expensive and no value for the money. Not one of the snorkeling sites had anything to see and one did not even provide flippers. The beaches we went to were not well equipped or maintained. The buffet food was mediocre at best. The worst salad bar in my experience. Most of the food was overcooked, especially the meat. The main dining room food was marginally better. My husband learned to order his second glass of wine when he was only halfway through with the first because it took so long to receive them. We were in a suite and thought we would receive a bit better service and quality, but that did not happen. My husband and I are not high maintenance people but this experience may make us think twice about another RC cruise in the future. Read Less
1 Helpful Vote
Sail Date: October 2017
We chose cruise for the itinery...A,B,Cs ....and were not disappointed. In Aruba we spent the day at the Rui resort, very nice. Rented golf carts to see Bonaire. Drove out to Jibe City for lunch and swimming. Saw old synagogue in ... Read More
We chose cruise for the itinery...A,B,Cs ....and were not disappointed. In Aruba we spent the day at the Rui resort, very nice. Rented golf carts to see Bonaire. Drove out to Jibe City for lunch and swimming. Saw old synagogue in Curacao...most interesting. It's the oldest in the Western Hemisphere still in operation. Don't miss the museum on grounds. Didn't do much in St. Kitts although it looked very pretty from far. Jr. Suite 9th floor on the bump. Great location. Excellent cabin attendant, Wendell. Main dining room: excellent breakfast, very average dinner. For pay restaurants well worth it, especially the amazing Chef's Table. Production shows were good, magician was awful and put me to sleep, comedian funny, and piano player in Shipwreck bar most enjoyable. Diamond Club busy but great staff...good drinks....soso apps. Leaving from San Juan was fairly easy. Would recommend a taxi instead of waiting for cruise shuttle. Too confusing with luggage. Read Less
6 Helpful Votes
Sail Date: November 2017
I wanted to write this review while my girlfriend and I were on the ship but decided to wait until it was over to give RC a fair review documenting every aspect of the cruise. We chose this specific cruise for two reasons. 1) The ... Read More
I wanted to write this review while my girlfriend and I were on the ship but decided to wait until it was over to give RC a fair review documenting every aspect of the cruise. We chose this specific cruise for two reasons. 1) The Itinerary 2) The time of year. Time of year is a critical choice as we prefer cruising during the school year when there are less children on board. We have sailed out of Puerto Rico twice before this cruise and were looking forward to an enjoyable and fun time as before. Sadly, from the beginning this was not the case. We always fly in the day before to allow a little personal decompression time and for an early and less stressful boarding. Being that Puerto Rico had recently been devastated by two hurricanes our hotel accommodations had to be cancelled (another poor review) and we were forced to fly in on the day of embarkation. RC did offer free transfers to and from the airport and got us on board quickly but only an hour and a half before sailing. Not exactly stress free. Also, since the USS Hope is anchored at the new dock, RC is using the old, very worn docks on the other side of the inlet. We boarded just as Muster Drill was ending so we were greeted by thousands of people scrambling back into the ship from their muster locations on the decks. It took nearly 15 minutes to get on an elevator and to our cabin. Since we had My Time Dining at 5:45 we went directly to the dining room for our first meal. There we were greet by Devendra and Dinesh our waiter and assistant waiter. They were an example of what we are accustomed to from RC. Excellent service, fun and funny, attentive, they always made our day throughout the cruise That first night was crucial as they were aware that we were stressed out from our flight. After dinner, we played a little in the casino and then called it an early night. The next day was our first Day at Sea and I was particularly looking forward to spending it by the pool. Imagine my surprise when I made it to the deck and there were hundreds of unattended children running around, no deck chairs available and the pools and hot tubs filled. Even the Solarium was crowded and had children running through it. It was then that I discovered that with school cancelled in PR until January and many businesses closed since there is still no electricity on most of the island, RC has provided housing for hundreds of displaced families. While I applaud RC for doing so, my vacation was almost destroyed by their efforts to help the hurricane victims. The first formal night was without the usual lobster. This was our first indication that there would be shortages in the dining room. During breakfast in the dining room the next 5 days they had no orange juice, ran out of sausages, and had some staff meltdowns in front of the passengers. The next three days were port calls to Curacao, Bonaire and Aruba. Once off the ship we did have fun with our chosen excursions. Back on board, the Shows were good, especially the ice show, service was excellent from our waiters, our cabin attendant Kenta and, when we were in the casino we had the 100% unyielding attention of Allen who was always there just as we took the last sip of our drinks. We loved Allen. Outside of those mentioned, there was a general feeling from the rest of the crew of getting fed up with dealing with the hurricane victims. As I said before, some of the crew were starting to have meltdowns. The truth is, without the staff mentioned, there wasn't much else that made this cruise enjoyable. There are so many negative things I could write about this cruise that I would come off as heartless. The second Day at Sea was spent mostly in the Casino and on our balcony for the same reasons as the first day. Kids everywhere, no chairs available on the deck, etc. We ate in the Windjammer which was fairly good. I was surprised to find Prime Rib at the carving station. Finding a table was an adventure on it's own. Many of the families would plant one member down to save the table for the rest. The second formal night included shortages of several items on the menu. Quality of food in the main dining room was below RC's usual standard. Our last day was in St. Kitts and we spent the day on an excellent six hour excursion. Back on board, dinner went well, yet with more items on the menu not available. We took in the last comedy show which was really funny and then back to the casino (mainly to get a few drinks from Allen). Debarkation the next day was painless and quick. I believe many of the PR passengers remained on board as the AOS is their temporary home. All in all, I will not take another cruise that embarks in San Juan for a least two years, maybe more. I feel it was a poor decision on Royal Caribbean's part to continue sailing out of PR. My suggestion to you if you are currently booked on a cruise out of San Juan is to re-book out of a stateside port. Read Less
1 Helpful Vote
Sail Date: November 2017
We were there Thanksgiving Week so there were a lot of young families and,things were obviously geared toward them. Lots of teenagers and loud music which is not what I was looking for but just about everyone seemed to be having a good ... Read More
We were there Thanksgiving Week so there were a lot of young families and,things were obviously geared toward them. Lots of teenagers and loud music which is not what I was looking for but just about everyone seemed to be having a good time. My only real complaint was with the food and service in the main dining room. The quality of the food was only so-so and the wait staff assigned to us was far below par. It was a combination of inexperience and being overextend with perhaps a touch of ineptitude thrown in. The ports of call - St. Kitts, Martinique, Antigua, St. Lucia, Barbados - were all great. We took private excursions and were very happy with them. San Juan was still in very sad shape after the hurricanes. We talked to cab drivers and hotel staff whose homes had been without power for 60 days or more. Read Less
1 Helpful Vote
Sail Date: November 2017
Very disappointing cruise. RC really lowered their standards. We felt like we stayed at a cheap Motel. The couch in our room smelled terrible, was faded and stained. The carpet faded and wrinkled. The sheets thin and yellowed. ... Read More
Very disappointing cruise. RC really lowered their standards. We felt like we stayed at a cheap Motel. The couch in our room smelled terrible, was faded and stained. The carpet faded and wrinkled. The sheets thin and yellowed. Apparently Puerto Rican’s got a great deal with RC and their loyal high paying guests were used to subsidize their travel. Windjammer was filled with rude, loud groups of people gathering for hours making it impossible to find seating. Music and entertainment was geared toward the Hispanic population on the ship. The entire ship smelled like raw sewage and was in poor condition. Bar and dining room service was subpar. We were charged for beverages after we had purchased the premium drink package at the time of booking the cruise. One could tell the staffs hearts were not in it. We felt like we bothered them asking for anything. We were charged $100 for 4 pool towels on the last day of the cruise. We got turned away by the attendant by the pool and told we could not return them there and needed to go to the customer service desk to do so. After waiting in line for 45 minutes, the customer service rep rolled his eyes at us, pulled out a cruise compass rudely stating they were due by 9 pm and we failed to do that. The adult area/solarium pool closes at 8 pm forcing everyone to the main pool area. The no one under 16 allowed in the solarium area rule was also not being enforced. Kids were allowed in the pool and hot tubs. The best part of the ship was our balcony we escaped to quite often. Definitely entertaining the thought of booking our next cruise with a different line. Read Less
1 Helpful Vote
Sail Date: November 2017
First the bad: We discovered that they had subsidized the rooms out for the people affected by the hurricane that hit San Juan. This resulted in a very pro Hispanic/Puerto Rican cruise and a very full cruise. Obviously this had a ... Read More
First the bad: We discovered that they had subsidized the rooms out for the people affected by the hurricane that hit San Juan. This resulted in a very pro Hispanic/Puerto Rican cruise and a very full cruise. Obviously this had a cascading affect as people were always cutting in line, bumping into you, and otherwise crowded everywhere. Also, we had booked a junior suit room. The room temperature would not get cold enough for us. I complained three times. The third time the technician (who only spoke Spanish) told me that the AC was working correctly and said that it showed 21.5 degrees Celsius and that was the max cool that it could get to. However, he showed me the room temp gauge which kept saying 22.5 degrees. He also said on the third trip that he drained the water which should help it maintain at night. That is nowhere near cool enough for a junior suites room. Everyday there were waiting lines for the windjammer and the main dining area. Numerous times at the windjammer area we couldn't even find a place to sit down. Finally, I had brought a speaker to listing to music in the Solarium. After I started playing the music (not loud either) I was advised that the solarium was a "quiet zone". I advised the gentleman that "quiet zone" was not on the posted sign of restrictions. He said he didn't care that it wasn't posted that I had to turn my music off or go to the kids section of the boat where they were playing a kids movie. The actual frustrating part of this exchange was I asked him why they were not enforcing the 16 and older policy and he said they would have to look into that, which they NEVER did as there was always people under 16 in that area. Also, I can't say this was bad but it seemed that the wife would get an upset stomach if she ate from the cafe promenade late at night (can't confirm that it was due to the food but signs tended to show it was related). The Good: Bar tenders although overworked, generally got the drinks out as fast as they could. Almost every drink I received was tasty and very drinkable. The food for the most part was very good quality, however, it was the same breakfast and lunch every day. We believe this to be a casualty of subsidizing the boat out. Only one time at the windjammer cafe did the meat taste dry. However, it was a buffet and I just got something else. The main dining area food was excellent, however, seemed to lack in diversity as well. The wait staff in the main dining area was not all created equal, I would highly recommend giving Rufo and Ezra a raise as their service was exceptional. When we were seated in a different section, at times it was hard to get a water refill. Also, Manuel in the Schooner bar made some of the best drinks and also provided us the best service. The evening activities were almost always very enjoyable. The hosts usually made the games very interactive and enjoyable. The comedian other entertainers were very good. They had a one man band/singer on the Duck and Dog that was exceptional. Richard, our room attendant, was very quick and through on cleaning the rooms. Also, the ship ported at all the terminals which made getting on and off the boat extremely fast and simple. Finally, they did finally bring me a box fan for our room. Read Less
1 Helpful Vote
Sail Date: November 2017
Base on this experience Royal Caribbean will be my last option for a cruise company. I choose this ship for the reputation and it was the first time I travel with Royal. I had traveled with Celebrity Cruises and Carnival. The boarding ... Read More
Base on this experience Royal Caribbean will be my last option for a cruise company. I choose this ship for the reputation and it was the first time I travel with Royal. I had traveled with Celebrity Cruises and Carnival. The boarding process was the worst I had ever experienced. Room attendance was OK but was not friendly at all. Food Quality was horrible, even in the restaurant. Water had a weird taste (all passengers we asked agreed). Service desk employees were inexperienced and did not fulfill the task they said they do. Overall employees in the common areas, restaurant host, and waiters in the buffet were rude and did not want to almost anything (like bring you hot milk for the coffee). Waiters in the Windjammer were slow and uninterested. We did find a good server (Rogelio) and the best assistant server (Dewa), so we requested them every night. Shows: ice skating was good, the same as five years ago, stand-up comedy: the special guest was good, the other two really bad. Adele show was good, and the other dance shows were OK. Music entertainment was bad, especially the Latin group and one of the DJ's, don't remember the name. DON'T TAKE THE KITCHEN TOUR!!! YOU'LL WASTE YOUR MONEY. I stayed on the 9 floor, a "superior balcony room", also balcony and some common areas have a lot of rust in metal sections. Balcony size was small. Management needs to teach their employees to said "Yes" stead of "yeah, yeah", especially when they do not fulfill the request of a passenger. It shows the employees really did not care. Read Less
9 Helpful Votes
Sail Date: November 2017
November 25th, 2017 Sailing from San Juan Passenger’s Log We chose this particular cruise aboard Royal Caribbean’s Adventure of the Seas because we like to sail the week after Thanksgiving when there are not many children on the ... Read More
November 25th, 2017 Sailing from San Juan Passenger’s Log We chose this particular cruise aboard Royal Caribbean’s Adventure of the Seas because we like to sail the week after Thanksgiving when there are not many children on the ship. Also we were repeating a very enjoyable experience of traveling with two other couples same time last year. I researched other reviews before writing this one, and I want to offer that I have, in the past, lived through a major hurricane and its aftermath. I understand that folks want a break from their misery and a way to express their relief. Royal Caribbean has been very generous in giving back to the people of Puerto Rico. Therefore, any mention of discontent over the conditions that existed on this ship might appear to be mean spirited or perhaps an expression of snobbishness. I say no to that…no malice, bias or snobbery is intended. This is merely an expression of our experience. We have a level of expectation when we travel for which we are unapologetic since we pay dearly for it. The relevant question here is how much money does a company have to make before they feel they can take the very folks who are the foundation of their success and thumb their noses at them? Upon arrival in Puerto Rico, we were among the lucky ones who were booked by Royal Caribbean at the La Concha Renaissance. The flight to San Juan was eye-opening as almost every other roof is covered with blue tarp. Many trees are downed and the electricity is sporadic. The locals have to scramble for water, have no A/C and no lights. It's very sad. Our hotel is equipped with two generators so we can hardly tell anything is amiss outside of the complex. It's cool, modern, clean, and everyone is very friendly. They share their experiences only when asked and with humor and gratitude to have survived the storm. We relaxed, ate poolside and it was very good. Upon arrival to the ship the next day, we were the first onboard and were escorted to our suites. The concierge staff could not have been more accommodating. The adorable Maria who sat in for the sick Sucel was a doll. When Sucel showed up after recovering, she was very efficient, sweet and granted our every request. The concierge staff all worked so hard to be cheerful and were very reluctant to show any displeasure about a very demanding situation, but it is hard to ignore grace under fire. If someone from Royal is reading this...please know that your concierge level staff is where they are because they EARNED it through hard work and by being the face of your company. So, we always choose not to eat in the dining rooms. We purchased dinner packages alternating between Giovanni's and Chops. These are the only two specialty restaurants on the ship. Our waiters were seasoned, professional and welcoming. The food is only adequate. They push quantity but it does not mask the fact that the food is just not up to standard. There are some very nicely prepared dishes, but there is very little evident freshness. The use of too much salt amplifies the need for drinks. The Windjammer was completely overwhelmed by guests. There were children running around unsupervised and the food trays were often empty. The stacks of clean dishes were hard to find as entire families of passengers each carried two or three filled to the brim. The same was true for utensils. It was impossible to navigate around masses of people juggling overflowing plates to overpopulated tables filled with loudness, screaming, and total disregard for anyone. There was food on the floor, scrambling servers trying to keep up, and the din of people yelling to each other over the expanse between counter and table. It was challenging to even enter the room at all because in the cruise line’s efforts to keep the passengers disease free, sinks are lined up against the wall in the open so that hands can be washed and air dried. One hopes it has an impact but mostly it seemed to just cause a bottleneck that confused many. There were literally hundreds of people trying to pass folks washing up at five sinks. In order to help work around this situation, we had breakfast delivered to our suite each day. We did have two very enjoyable and fun meals at Johnny Rockets only because it was empty while we were in port. Otherwise, we avoided the Windjammer and only when completely necessary, we sent the person who drew the short straw to fetch food in that den of anarchy and chaos. We normally enjoy karaoke. On this particular sailing with so many Spanish speaking folks onboard, the playlist was mostly Latin. The cruise staff in charge of this activity are Spanish speaking so we had no way of knowing that this first night experience would be a forewarning of what I will call the "theme" of the week. We only went the one night. We saw The Platters in an empty theater with only a sprinkling of other shipmates. It was heartbreaking to see these very talented folks play to a mostly empty theater. They are true talents and it was a joy and privilege to attend this show. We like to spend lots of time in the casino. It is one of the public places on the ship where you are allowed to smoke. We are not smokers, but this is one of those things that comes with the territory. If you want to gamble, you tolerate the smokers. As usual, there is no adequate ventilation in the casino even when only the smoking gamblers are present. However, on this particular cruise, many folks just showed up to smoke and not gamble. Many of them were in groups of five, six, or more who sat with backs to machines puffing away. It created an intolerable situation only exacerbated by the fact that the machines seemed to be set to never pay out. There are lounge chairs in spaces on the pool deck that are reserved for suite guests. Suite guests or those having Diamond (or higher) status are identified by showing gold cards. This means they have paid for this privilege by purchasing a suite or by being repeat cruisers. As there were many children on this cruise, it was crucial to find a place without running and screaming and rowdiness. Having read another review, I learned that schools in Puerto Rico were understandably closed after the hurricanes. Normally we would just think of this unforeseen circumstance as bad luck and continue to enjoy our quieter area. However, there was no enforcement of this benefit. The ropes delineating these areas were not kept closed. If they had been, it would force a prospective pool recliner to view a sign that clearly states the designation. A blue-carded guest and his friend were allowed to set himself up with a tripod and camera to film a poolside event. I saw a waiter accept a tip so that a group of men without gold cards could use the area. When a gold card guest pointed it out, these men were asked to move. They then sat as close as possible to where she was seated and heckled her. This was not an isolated incident. Security was made aware of this situation every day only to ignore the problem the next day. There were many such incidents onboard involving elevator etiquette, proper attire for common areas, running and shouting in hallways and general un-shipmate-like behavior. Tensions escalated as the week sailed by. When some particularly ridiculous waiting time was necessitated by a family having a lengthy conversation while holding the elevator doors opened, I asked politely that the door be released so I could get to my floor. I was rudely told by the offender’s father that they are on “vacation mode” so I guess allowing your children to be disrespectful is okay in “vacation mode” and too bad for me. I found myself longing for the days when you boarded a Royal Caribbean ship and it was like entering a world of gentility and courtesy where everyone is happy to share the common experience of sailing. Folks smiled at each other. They greeted each other and made conversation about how wonderful they are being treated. No one wants it to ever end. The fun. The food. The slowing down of time and calming effect of the sea. You wear your gold card around your neck like a trophy to the number of cruises you have under your belt. Every cruise delivers the same benchmark of contentment as the last. This was none of that. It was just awful and Royal Caribbean should be ashamed. They abandoned the folks like ourselves who expect to be treated special because that is what we are. We are Diamond travelers. We spend the big bucks. We upgrade and gamble. Our printouts on the last day are pages long. You cannot expect us to pay more and get less while you devalue and give away our hard earned privileges. We complained on our last day to Luca who showed up one evening at the Concierge Lounge. He is, I think, head of Passenger Relations on the ship. He is very nice and smiles a lot. He listened as we described to him some of what is written here. He nodded and said it’s really nobody’s fault. It’s a clash of cultures. He offered us a small credit towards our next cruise, and I think he gave as much as he is empowered to give in these instances. However, I say that it was an unprecedented experience for us and this unsatisfactory offering does not erase it. It feels demeaning to use it. It’s hush money. We feel betrayed and overlooked. We feel compelled to warn others because it is an insult. Perhaps Royal Caribbean is making a choice. We are not the folks to whom they are targeting their brand. Yes, we see it clearly. There is no other choice but to acknowledge that we have experienced how you have thumbed your noses at us and to that, I say, shame on you, Royal Caribbean. SHAME ON YOU! Read Less
Sail Date: November 2017
We flew into San Jaun the afternoon of the cruise and took advantage of RCCL Transfers which were later reimbursed by RCCL. The Transfer was timely and uneventful. Check-in was quick and easy as there were no lines for priority check-in. ... Read More
We flew into San Jaun the afternoon of the cruise and took advantage of RCCL Transfers which were later reimbursed by RCCL. The Transfer was timely and uneventful. Check-in was quick and easy as there were no lines for priority check-in. We noted that there was the smell of mold in some passageways and were disappointed to find our cabin in the same condition. Some cruisers we later spoke with stated that they had similar issues. Maintenance personnel changed their AC filters revealing that they were black with dirt and mold. Our friends in and adjacent cabin had issues with the shower drain backing up into the shower. It required Maintenance several trips before clearing the drain. We noted rust on the balconies and other exterior areas of the ship. In short, the ship condition was well below what we previously experienced on RCCL cruises. Another area of concern was the absence of Lotion and Conditioner in the cabins. Every time we asked the cabin attendant for these items normally found in cabins we were told he would have to ask his supervisor lest he get in trouble. It’s almost unbelievable that RCCL could have become so cheap on inexpensive items. We obtained the requested items but it was an unnecessary hassle. I purchased a soda beverage package pre cruise. I was disappointed that I could only get fountain type drinks when I preferred canned drinks. In this area some servers would honor the request while others refused. The saving grace was the My Time dining room. The food and service were great. The Chops fillet for $16.99 was excellent and well worth the price up charge. On the last night of the cruise we ordered the Chops fillet again because it was very good. They ended up bringing a rib steak stating they had run out of the fillet. It was not what we ordered and a bit chewy. Although the flavor was good. We did get a credit which was appreciated. Disembarkation was easy and the transfer to the airport went well. It should be understood that this ship had been used in the evacuation of hurricane victims ffrom St Thomas and St Martin. This could be a factor in the ships condition. Perhaps, I have become spoiled by the Celebrity Cruise Line. Read Less
4 Helpful Votes
Sail Date: December 2017
We chose this ship for the increase in ports. I realized it was older than our previous ship, the Allure, but I wasn't expecting the uncleanliness and poor customer service that we received. Our first night upon going to bed, we had ... Read More
We chose this ship for the increase in ports. I realized it was older than our previous ship, the Allure, but I wasn't expecting the uncleanliness and poor customer service that we received. Our first night upon going to bed, we had blood stains on our sheets. After nearly 3 hours, several calls, and personally visiting the front desk, we finally got to go to bed at 3am. We also had problems getting refunded for paying for the BOGO upfront for our children. My husband's sea pass card didn't work for 2 days and even after getting it "fixed" we were refused to leave for an excursion and nearly missed it after having to return yet again to the guest service desk. No one ever followed up on problems. I had to continue to call and check on my money and issues we were having. The final straw was a refusal to give me the $25 OBC that my travel agent sent in. Even after calling him from the front desk and having him talk to officers and speaking to assistant manager, they refused to give it us saying I had to take it up with my TA. So essentially, they called my TA a liar and lost a family that had already spent nearly $10,000 with them in the past 18 months. I hope that $25 was worth it to you Royal. We will never use RCCL again! Read Less
4 Helpful Votes
Sail Date: December 2017
We went on this cruise 2 years ago and had a wonderful magical Christmas experience. Not so this year. Very little traditional Christmas music playing, obnoxious cruise director, loud parties and events, stressed out staff members and ... Read More
We went on this cruise 2 years ago and had a wonderful magical Christmas experience. Not so this year. Very little traditional Christmas music playing, obnoxious cruise director, loud parties and events, stressed out staff members and much more. It felt like the cruise had evolved into the younger crowd party boat and very few middle to upper-age guests were fitting in, or even wanting too. We sure didn't. Several of our excursions also had the same raucous environment, including loud rap music, silly and stupid antics from excursion staff and cheap lunches and poor quality drinks for the price we paid. The ship did not have the attention to detail that we remembered 2 years ago. For an example, we loved the snow flakes falling in all the marquee signs in 2015. Also there were more elaborate decorations and all the lights working. Not on this year cruise. Overall disappointed. Read Less
2 Helpful Votes
Sail Date: February 2018
My wife had an onboard medical conference. Thus, we decided to make it a family vacation for my wife, myself, and our 14 month old daughter. The beds were horrible. My wife (30 years old) and I (37 years old), who are both young and ... Read More
My wife had an onboard medical conference. Thus, we decided to make it a family vacation for my wife, myself, and our 14 month old daughter. The beds were horrible. My wife (30 years old) and I (37 years old), who are both young and extremely healthy, woke up every morning with aching backs. The beds were stiff and we would have been better off sleeping on the floor and having more space in the cabins. Because our daughter was 14 months old, we were not allowed to book any shore excursions (children needed to be 3+ years old). Thus, for us the benefit of the shore excursion program and being able to pick and choose what to do on the port calls was a bust. However, with the help of local taxi drivers, we were able to find some awesome beaches. Thus, it turned into a DIY vacation. On board, our 14 month old was relegated to the baby pool with a tiny water slide where she developed pink eye on day 2. Thus, I question how often and how well the kid's pool is cleaned. It was good to see lifeguards at every water spot, but we were told that this was due to two children drowning and Royal Caribbean being sued for not having lifeguards. The onboard internet services is "high sea robbery" so when traveling with children and needing nursery rhymes to soothe them at night, you are best off getting an international plan from your provider. If you buy the plan for the full 7-day adventure it is $20/per day per device. At the end of the cruise they offered a "deal" for 1 hour for $30. We found that the beaches that our taxi driver recommended all had free wifi...however, it didn't help having on shore wifi when we needed it at night on board. Dining service was exceptional. We made reservations for 5:45pm every day in the dining room. The wait staff had a high chair, fruit cup, and children's dinner waiting for us every night. This was the most beneficial part of the trip/cruise. Overall, sadly, I wouldn't recommend this cruise or Royal Caribbean for anyone traveling with children under 42 inches or 3 years old as they just don't have the activities. Generally, if traveling as an adult or retired person this could be an awesome experience. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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