1 Helpful Vote
Sail Date: February 2018
A group of 5 cruised in 2 cabins. In the cabin that held 3, 2 of them chose the beverage package. One of the cruisers has a medical condition that only allows her to drink water and almond milk...RCCL made her purchase a drink package ... Read More
A group of 5 cruised in 2 cabins. In the cabin that held 3, 2 of them chose the beverage package. One of the cruisers has a medical condition that only allows her to drink water and almond milk...RCCL made her purchase a drink package even when they were told about her condition. I think that they blew my respect for them...I'm a diamond plus person and have 3 upcoming cruises booked with them but under the circumstances, I think I'll start booking other cruise lines. The staff in the dining room was great, but the service was slower than usual. We did "hook" our reservation numbers together when booking (our 2 cabins) to request the same table, and verified it with the cruise line 1 week before sailing BUT we were not at the same table and had to wait in line with about 50 others with the same problem to get our table straightened out. Read Less
Sail Date: February 2018
This was my 12th RC Cruise.. I am very loyal to Royal and I am currently suffering from cruise depression. For the most part, I had a great time. Food and Entertainment were off the charts AMAZING for me. We loved the game shows, contests, ... Read More
This was my 12th RC Cruise.. I am very loyal to Royal and I am currently suffering from cruise depression. For the most part, I had a great time. Food and Entertainment were off the charts AMAZING for me. We loved the game shows, contests, etc, and all of the cruise staff was very friendly. They were super personable and got to know us on a first name basis (especially if you participate, they will be buddies with you). I also was highly impressed with the food this time. In the past, the food was just average for me, but this time, I think they really stepped up their game in both the Windjammer and Main Dining Room. They had a really good variety each day. I did have some issues getting on board the ship. Apparently, they either had some faulty cards that would not scan OR their printer was not working correctly (I never really got a clear answer) and I had to stand to the side right after we boarded the ship so they could print me a new card. I was there for around 15 minutes, while others scanned in and got on the ship, I just stood there waiting. My boyfriend's card, who was literally right in front of me, worked just fine. They never came, so the lady told me to go to guest services to get a new one. At guest services, they were concerned that I must have gotten onto the ship somehow without going through security (?) and didn't believe my story.. Finally, the girl that was supposed to come bring me a new card came back and said it should be fine.. but low and behold, it didn't work at the Windjammer bar. I had to go back down AGAIN and get a new one printed. That was kind of a bummer on the first day, but no more issues after that. Other thoughts.. The bar service was horrible. This cruise had maybe 4 dozen kids, so the bar staff probably was not prepared for that many adults at all times at every venue. There were some times we had to wait 20 minutes for a drink (Imperial Lounge, Blue Moon, and Boleros were the worst.) Main dining room bar service was horrible also. We would be finished with appetizers before our drinks ever came. Cabin cleanliness.. Well, our cabin was refurbished with fresh carpet and a new chair, but it wasn't very clean. The bathroom had dark hairs in the shower, and there was a wine cork under the toilet area that was there when we arrived and sat there for 3 days before we threw it away.. I also NEVER met my stateroom attendant. lol. They just never introduced themselves and I never saw him cleaning - although my boyfriend did meet him, I thought it was strange he never introduced himself to me. PLEASE GO TO ALL OF THE GAMESHOWS. They are hilarious and definitely worth attending each night. We did not do any excursions this time. In St. Thomas, we went to the Mountain Top which was absolutely incredible. I would love to go again. Also, I noticed moreso on this cruise that the crew was going out of their way to sell on the first few days. Drink packages, specialty dining, etc, and they would come up to you while you were just sitting down enjoying a drink or walking past like mall kiosks do. That was pretty annoying, but it definitely calmed down after the first day. All in all, we LOVED this ship and plan to go back in 6 months for the New England/ Canada itinerary!! Read Less
1 Helpful Vote
Sail Date: February 2018
This was the first sailing since the ships drydock and the work done on the ship was obvious. You would never know the ship is almost eighteen years old. Most of the public areas were sparkling the cabins clearly had new carpet and ... Read More
This was the first sailing since the ships drydock and the work done on the ship was obvious. You would never know the ship is almost eighteen years old. Most of the public areas were sparkling the cabins clearly had new carpet and furnishings, and chairs and chaises across the ship and its decks were in excellent condition, if not clearly new. We also found the ship staff’s attention to detail excellent with regard to keeping it clean, never seeing garbage, spare plates or glasses lying around whether in the Windjammer where tables were cleared immediately or drink classes cleaned up right away on deck. This is in stark contrast to our previous trip on the Anthem which we found to be dirty overall and staff indifferent. Embarkation was a breeze, pulling up to the ship at 11am and getting right on and getting off at the end of the trip wasn’t much more difficult. From a crowd perspective, you never felt crowded, even at peak times in the Windjammer, or in the Royal Promendade, making this in excellent size ship. Dining room service and food was pretty good, certainly not gourmet but serviceable. Specialties Giovanni’s Table and Chops were enjoyable, just keep in mind desserts in Giovanni’s are brought out on a dessert cart and are not particularly fresh. Windjammer while spacious and clean, should have a whole lot more variety at breakfast and lunch aand the food was rarely hot. We’ve seen much better on other RCCL ships than this, especially given the limited options at those times around the ship. Other major complaint was the VOOM internet which was almost unusable on the ship despite the high price. Again, the slowest i’ve seen on their ships. That being said, we enjoyed ourselves, who wouldn’t when getting five days in the sun. Entertainment was better than we expected but with the Ice Show and the Headliners, both the comedian Mike Marino and Joel Mason. Read Less
2 Helpful Votes
Sail Date: January 2018
ONLINE CHECKIN: We used Royal Caribbean's online check-in and this is a must because it saves a great deal of time at the pier. Upon arrival at the pier all they need from you is your signed "Set Sail" agreement, where ... Read More
ONLINE CHECKIN: We used Royal Caribbean's online check-in and this is a must because it saves a great deal of time at the pier. Upon arrival at the pier all they need from you is your signed "Set Sail" agreement, where you agree to pay your ship account, take your photo, and a swipe of your credit card. Then you wait to board if its prior to 12:00 PM. EMBARKATION: The port at San Juan is about the worst embarkation we've ever encountered, and we've been through that port around 8 times, so we know the drill. There is NO ONE there to guide you in any way, you are on your own and the people handling bags are NOT Royal Caribbean employees so they just see people outside the building and don't care. It is your job to act in your own benefit and READING THE SIGNS IS A MUST. There is a line to drop off bags, another for those without bags, and one for high caliber cruisers who take lots of cruises and get perks. When in doubt, ask. No one will volunteer anything. THE SHIP: Adventure of the Seas is still a beautiful ship. It's been very tastefully decorated, far more so than Carnival ships, which tend to be gaudy & overbearing. The Royal Promenade is a great place to hang out having shops, bars, and a cafe with pizza & deserts (included in your cruise price). The pizza has degraded unfortunately. The ship however is looking tired and needs a trip to drydock for refurbishing. CHEAP ROOMS: In case you are not aware of this, cruise lines offer rooms VERY cheap at the last minute to keep cabins full. Be aware that cruise ships have relatively fixed costs (crew wage, food, beverages, etc) which don't change from week to week. Because of this the cruise industry maintains a business plan to fill rooms at almost literally any price, and after that they can then make their profit on excursions, booze, and gambling. HOWEVER - keep in mind this is usually only possible for locals who sometimes are ill mannered. You ALWAYS want to carefully consider the departure port for this reason AND cruise length. Generally the more expensive cruise have less problems with unruly passengers, and there certainly IS a cultural difference between people in the states and locals. DINING: Food is very good and most people typically eat lunch and breakfast at Windjammers on deck 11. Some choose the dining room instead. Breakfast at Windjammers tends to have some of the same items every day, but with many choices it shouldn't matter because you can't eat everything. Lunch tends to be similar also but they do vary some of the meats, fish, and sides. The deserts change daily and are good. The main dining room, which is 3 floors high with each having their own name, is excellent. For us service was very good and the food was great. Waiters work for tips so they highly motivated to please you. DINING ROOM DRESS: This is one major flaw in cruises and not due to the Royal Caribbean but rather very lax social standards. Many people don't understand the etiquette of dressing for dinner on cruises. There are 2 formal nights in which the majority of people actually dress in accordance. If you are the kind of person who refuses to dress up then I suggest having dinner at Windjammers Cafe on deck 11. Also, if you cannot get to dinner on time you should have dinner at Windjammers. It's informal and buffet style. When people refuse to dress properly in the dining room they disrespect their fellow passengers. When they refuse to arrive on time they disrespect the dining room staff and make life very difficult for them. If you need a reason why its because waiters typically have 3-4 tables they serve and it works much better if all tables are on the same schedule, which is to say serving starters at all tables, serving main courses at all tables, and not breaking up the rhythm due to diners coming in late, forcing wait staff off their schedule. This affects service at tables where guests did arrive on time. BEDS: Often reviewers talk about how bad the beds are, though our prior experiences were good. This time was the exception and the bed was poor. The mattress was hard as if something was place underneath to prevent sagging, a strategy we've seen used before. EXCURSIONS: We had planned on renting a car in St. Maatern as we've done in the past, and then drive to the French side and visit the town, market area, fort, and of course the airport. However, the cruise line advised against visiting the French side as it had not yet recovered adequately from the hurricane. Phillipsburg exhibited substantial damage, though many shops were open and vendors working hard to get customers to visit their shops. I'd estimate 30% of the shops were still closed. We used Shore Excursions Group on Bonaire and Curacao, purchased through Costco with a 10% discount. No matter what the source is, cruise line or excursions company, they all use local vendors. We have never had a bad experience through Shore Excursions Group. Most importantly you MUST return to the ship ON TIME and that is SHIP TIME. Cruise line excursions guarantee that. Most any vendor will be sensitive to that but remember you not America, you're on an island, and they live and exist on "island time" (code for very laid back, "don't worry, be happy"). ENTERTAINMENT: This is pretty subjective and depends upon your personal taste so that must be up front. There typically is a musical shows that is 'Broadway' and/or Las Vegas quality. Around the ship there are various other musicians and usually pretty good. As a former professional musician I can attest to the quality of singers, musicians, and dancers. Fortunately, the ice show was performed because the seas were not rough. ART AUCTIONS: Auctions are held on most cruises lines and most ships. I've sailed Royal Caribbean, Celebrity, and Carnival, and Park West Galleries was the auctioneer on all of them. Park West has a checkered history of and is a lightning rod for complaints. Browse the Internet for details. We DO NOT purchase from Park West Galleries. DISEMBARKATION: People leave the ship in groups and you are provided with a group number, which they call for disembarkation. Cruise ships want you off the ship as quickly as possible so expect a knock at your door early to get you moving. This cruise required us to go through customs which took more time than without a customs inspection. LOCALS PASSENGERS AND CULTURE: When sailing out of San Juan you should be aware that a SUBSTANTIAL portion of the ship (perhaps most) are locals who booked passage for last minute cheap rooms. Reading these words may make you uncomfortable as if this is a racial matter, but its really a CULTURAL matter, and this cruise we did touch on this subject with several people from the states, more than we have on any past cruise. Often you will notice local groups (families) moving in squad and platoon sized groups which can make people feel very uncomfortable, overwhelming people nearby, and they were often inconsiderate of others and rather rude like they didn't know how to act in public. Here are some of the problems encountered: * Teenagers were at times unsupervised by parents and unruly. * Children running the hallways and yelling. * Some sat on and stood around stairwells blocking them. * Walked into elevators without letting people off first and you were shoved in by a large group who insisted they all get on the elevator. * People shoving into lines, being inconsiderate of those in line. * Very loud in hallways at night, sometimes yelling. I'm sure citizens of Puerto Rico will view these as "whats the big deal?" but to Americans from states and Europeans this was a violation of civility. At this point we likely will NEVER sail out of San Juan again, not just the cultural issue but embarkation as well. BTW forget about people who take just one cruise and then tell you not to complain. Rookies lack perspective. OVERALL CONCLUSION: Royal Caribbean is still a good cruise line but it is highly unlikely we will ever sail out of Puerto Rico again. Read Less
Sail Date: December 2017
My wife and I chose this ship on a recommendation from friends and decided to take a cruise after our wedding. The ship was well taken care-of and the staff seemed exceptionally friendly for first time cruisers. Although the boat amenities ... Read More
My wife and I chose this ship on a recommendation from friends and decided to take a cruise after our wedding. The ship was well taken care-of and the staff seemed exceptionally friendly for first time cruisers. Although the boat amenities were great, the island stops remain the highlight of our cruise! St. Maarten and a few others were great and the food was exceptional everywhere, but admittedly St. Kitts was our favorite! My parents have vacationed in St. Kitts before and they recommended a local tour guide that had just set up a tour company, called Pan Dulce Tours St. Kitts. Javed, the owner/operator, was our guide and the afternoon with him was perfect. He took us to a few of the historic sites like Brimstone Hill and Caribelle Batik but included a stop at a local restaurant upon request too! Our only regret was that we had to leave at the end of the day. Javed was informative and friendly and made the memorable experience the one that it was! I would highly recommend him to anyone visiting the island, though now that his business in open and advertising you may need to reserve in advance! Overall, our cruise experience was memorable and we did enjoy cruising with Royal Caribbean. We were new to cruising and would be open to the right itinerary in the future again! It was fun waking up in different locations and the experience was new and exciting! Some of the excursions and experiences feel unique and private but my wife and I will avoid the massive ships and port calls as they feel a bit touristy and they start to look alike after a few days/stops. We are very interested in small boat cruising and will likely try that next! Read Less
3 Helpful Votes
Sail Date: December 2017
We chose this Christmas cruise as our company closes over the Christmas period and this was one of the destinations available. Overall we had a wonderful time. Our stateroom was lovely and spacious. Food choice was amazing and alcohol ... Read More
We chose this Christmas cruise as our company closes over the Christmas period and this was one of the destinations available. Overall we had a wonderful time. Our stateroom was lovely and spacious. Food choice was amazing and alcohol served were top brands. Ship was very clean indeed and we were constantly encouraged to wash our hands to stop infections. Also numerous anti bacterial hand gel stations. Embarkation was smooth considering how many people boarded the boat. We were encouraged to go and eat lunch while we waited for our luggage, overall it took three hours to arrive at our cabin. One suitcase was held back as it contained a travel iron from an earlier portion of our journey. This was conviscated and I was able to collect it on disembarkation. We had to leave our luggage out for collection at 11pm the day before departure. Labels were provided to attach to the suitcase so you knew exactly what zone to collect it from. Very straight forward. Numerous tours available at each port both by Royal Caribbean and independant operators. We sampled both and found the independant ones better value. We did not book them in advance either, but be warned they only accept cash. I was unable to use my own internet throughout the whole cruise and had my suspicions confirmed that they block your service so you have to purchase Royal Caribbeans service, which I think is an outrage. I would like to see Royal Caribbean stop the promotion of animals kept in captivity for the enjoyment of the tourist industy i.e. the dolphin push. If it were a conservation project or breeding program I would have no objections, but this was needless crulity.. Read Less
1 Helpful Vote
Sail Date: December 2017
++ Great Itinerary and ports of call Great cuisine on dinners a la carte, many options in windjammer restaurant Great service and staff Nice attractions on ship like ice rink and flow rider, there was time for everything ... Read More
++ Great Itinerary and ports of call Great cuisine on dinners a la carte, many options in windjammer restaurant Great service and staff Nice attractions on ship like ice rink and flow rider, there was time for everything Excursions were very good organized Ship is in a very good condition, very comfortable Traveled with 1 year old baby, everything was great and suitable, staff was very attentive - - All shows with dancers and singers are similar Cabin need to be refurbished in bathroom area Balcony and crystals were dirty all time Disembarkation was a mess, everyone had to go down by stairs (they didn't allow us to use elevator even when we had baby stroller), lines on customs (just 3-4 officers for 3000 people) Great trip and great experience overall, would be back on this ship if happened. And definitely would be back on some of the islands again! Read Less
Sail Date: November 2017
We chose this cruise because it went to Aruba and Curacao. These islands are fantastic. Unfortunately, Puerto Rico and St.Thomas are not up to par as of December 1 2017. St.Kitts was the 4th stop and the hurricane damage was less notable. ... Read More
We chose this cruise because it went to Aruba and Curacao. These islands are fantastic. Unfortunately, Puerto Rico and St.Thomas are not up to par as of December 1 2017. St.Kitts was the 4th stop and the hurricane damage was less notable. The Adventure OTS has dated decor and the entertainment variety was unimpressive (aside from the ice show). This level of entertainment is something I would expect on Carnival or Norwegian but I hold RCI to a higher standard. A new change I noticed was the "service charge" on every drink. Effectively a tip, the service charge is 18 or 20% on top of the list price. In the past it was listed as a tip and there was a line for "additional tip" the change in wording suggests the service charge is not a tip. Although, all the bartenders will acknowledge that it is a shared tip. Enforcing this service charge is extremely annoying and makes the total cost of a $7 beer near $10 after you provide a true tip in addition to the service charge. Read Less
Sail Date: November 2017
This cruise appealed to us because of it's intense port itinerary... and we were not disappointed! At first, we were a bit skeptical (we wanted to relax too of course!) bc of the limited number of sea days, but that was definitely not ... Read More
This cruise appealed to us because of it's intense port itinerary... and we were not disappointed! At first, we were a bit skeptical (we wanted to relax too of course!) bc of the limited number of sea days, but that was definitely not an issue. We've taken a lot of cruises and this was - hands down in our top 2/3. My husband and I (in our 30s) went with my parents... were there a lot of kids? Yes (the pools were always super crowded). Did they do a good job of making sure the kids/ teens were not running around the adult areas and after curfew? Not at all... the cruise people didn't seem to care... but all in all that was not a big deal in the grand scheme of things. We did not get a chance to explore San Juan before embarkation - nor when we returned... there just was not enough time in our own schedules... however, we got the RC transfer from the airport to the port and to be honest, it was pretty chaotic and unorganized. Checking in was also a mess and took a LONG time! Our check in person was not helpful and was actually wrong about a few things... so it did not start that well. But once onboard, we were happy with the rest of the cruise. (And debarkation was a breeze!) We did not get our bags until late at night, but our cabin (balcony) was spacious enough and our stateroom attendant was very helpful. The cruise was catered to its main clientele as I was told - so mostly those from PR, so there was a lot of Spanish influence - in music, food and of course all shows and cruise info talks were in both languages. (A good way for me to practice my very elementary Spanish-speaking skills! :) ) A few of us did ask the DJ, on the last two nights, to play some more mixed music but he said bc of the demographics of the cruise, he was only going to play a few English songs and that was it... but no biggie! There were a TON of events so after getting back onboard, it was sometimes hard to find the time to get ready for dinner, attend all the shows and still find time to make it to the pool/ do a few activities. Because of the intense show/activity schedule and port itinerary, we ended up switching to My Time dining so we didn't miss any of the adult gameshows, C&A events, etc. To be honest, if you were at an excursion all day, there is the possibility that you could miss one of the fun events on the ship... so take that into consideration if you go on this cruise! Below are some of the shows and activities onboard: Welcome Aboard Show - good Invitation to Dance - been to this a few times on different RC ships, stopped going - our least favorite show, just ballroom dancing Battle of the Sexes/ Majority Wins/ Quest/ Love and Marriage - decent Adult Comedian (2 different ones) - first one was hilarious, second one okay Silent Disco - cool concept Jackpot - no story line, just songs and dances from movies Adele (no not the real one!) - my favorite show hands down... the singer was really really really good Cool Art, Hot Ice - decent Hypnosis Show - eh... Speaking of dining - hands down the best dining staff we've had on a cruise... Sachin and Shandy were our MTD waiters and they were FANTASTIC. We actually ended up requesting them for the rest of the cruise and the two Marius' (head dining staff) helped make sure that was possible. They were extremely friendly, accommodating and efficient. The cruise had one change in port itinerary due to the recent hurricanes - so instead of going to St. Maarten, we ended up going to Martinique. San Juan - no cruise excursion taken either way; only Old San Juan was offered the day we returned... I think they should also include an excursion of the Bacardi Factory or downtown... we ended up waiting for hours at the airport (delayed flight and then we couldn't check in our bags for a while, etc... just a heads up re: SJU!). St. Kitts/ Nevis - no excursion taken there, just walked around the port... nothing new or special; a lot of tourist shops, one bar in the middle, whatever Antigua - didn't walk around the port bc of our excursion, but our excursion was awesome!!! probably my favorite... we did the Fan-Ta-Sea... a luxury catamaran to one of the 365/366 beaches Antigua has... the beach looked small but with the amount of people on the catamaran, it was perfect. The water was BEAUTIFUL... and there was an optional guided snorkeling tour (all equipment provided)... towards the end, they put out lunch for everyone and provided drinks (alcoholic and non) for the rest of the day. The way back was very entertaining with music and interaction from all of the catamaran staff- and great service! Martinique - no excursion taken, walked around the port - nothing really to see or do... you can tell it's a second-thought stop (understandably so)... they had tents with expensive souvenirs set up... we ended up spending maybe 10 minutes and then went back and enjoyed the ship's amenities St. Lucia - took the Mud Bath experience excursion... it was a guided bus tour; a few stops to check out the view here and there and a 1.5-2 hour journey to the Pitons/ volcanoes. Got to the mud bath spot with all of the other tours. Basically you get in the small pool to clean yourself, walk to the buckets of volcanic ash/ mud... put that on and wait a while and then get back in the pool to clean yourself. We were given 20 minutes here and then drove for lunch (same spot for other tours too) at Beacon Restaurant... lots of stray cats begging for food... good view of the Pitons though, drove back to the ship. Barbados - we wanted to spend more time on the ship bc we didn't want to miss out on the pool shows/ Belly Flop and other activities, so we did a 3 hour Barbados Highlights tour... not bad, had a few stops and returned to the ship. Spa - all had spa treatments... I was not satisfied with the service nor privacy of my massage therapist/ room - but Guest Services helped out post treatment to make up for the bad service. Would I go again on this cruise? Yes - we are actually thinking about the taking the Adventure again but to Aruba and Curacao! Read Less
Sail Date: November 2017
We chose this cruise because of the ports of call, leaving from San Juan gave us more options to hit more islands at the south end in a one week sailing. We really loved the boat overall, the promenade level was our type of thing. Boat ... Read More
We chose this cruise because of the ports of call, leaving from San Juan gave us more options to hit more islands at the south end in a one week sailing. We really loved the boat overall, the promenade level was our type of thing. Boat is a bit worn, shows its age a bit in places. Was not a fan of what seemed like local people to fill the ship, that had got great deals to fill the boat. To find out we had booked long before, our value didn't compare. Overall loved the size of the boat, and activities on board and overall service. Only complaint about drinks was the consistency of getting one made bar to bar. Seems small, but when your there to enjoy that part of it, then it does. We had damage to our luggage, and the staff dealt with it more then fair. The way we departed the boat was not a great event in our opinion, and has to be a better way. We will not sail again from Puerto Rico as there are far to many disadvantages to weigh out then advantages. Read Less
1 Helpful Vote
Sail Date: November 2017
Adventure of the Seas 11/18/17 San Juan, St. Kitts, Martinique, Antigua, St. Lucia, Barbados, San Juan Great cruise from a disaster area with friends I want to first start by praising Royal and panning them. I want to praise ... Read More
Adventure of the Seas 11/18/17 San Juan, St. Kitts, Martinique, Antigua, St. Lucia, Barbados, San Juan Great cruise from a disaster area with friends I want to first start by praising Royal and panning them. I want to praise Royal for all the runs they made to bring emergency supplies to the Caribbean and getting stranded people home. I want to pan them for believing that Puerto Rico is anywhere near ready to accept vacationers. Puerto Rico needs emergency support and even though both the federal and island government has been near incompetent with the response does not mean Royal should encourage vacationers to fly to the island that has been declared a disaster area and use valuable resources the people need. Since we had multiple hotel reservations canceled, we were forced to fly from Kansas City to San Juan on the day of the cruise departure and fly home on the day of cruise return. This made our vacation seem very short. Getting on the ship at 3 pm departure day in San Juan feels like you missed a whole day of the cruise. One of our friends traveling from Chicago had flight delays and got on the ship at 7 pm just as the gates were closing. We were in a balcony cabin 8254. The previous 4 cruises we had a Jr. Suite. The balcony felt small but was nice and had the Pullman bed for our daughter. Our cabin steward was great but something happened that we were unaware of and she was replaced on day 5. We were sorry not to be able to thank her before we departed the ship. Royal Miami messed up our dinner reservations. We had scheduled late traditional seating and linked our reservations with 2 other families to have a table together. We had confirmed this with RCLDinning 2 weeks before departure. When we got on the ship one of our friends had been placed in early seating. No one in the dining room or guest services was really willing to make a change until we latterly refused to sit at a table for 6 in the dining room full of empty tables of 8 and 10 (there were 8 of us). Finally the maître de came to his senses and said here take this empty table of 8. Even with the frustration of the first night we had the most wonderful time at dinner every night. Our waiter was Halyna Davyoska and our assistant waiter was Ridhatus Alfini (Ceta). They gave us amazing service. The first night my 13 yo diamond daughter looked for the cheese rolls and there were none. Every night thereafter, Ceta had a plate of warm cheese rolls at her spot on the table. We were on the Liberty in March and on that cruise the MDR food hit a new low. I have to say that on this cruise on Adventure, the MDR food was outstanding and better than we have had in several years. Baked Alaska was really baked, mushroom pastry was really a pastry, and the cherries jubilee was at least warm cherries jubilee, I know you can’t have fire on the ship anymore, sure miss the real cherries jubilee. As amazing as Halyna and Ceta were, it was obvious that they had to really rush to stay up with all their tables’ dinner service. Ceta worked hard to keep our drinks filled. It would have been nice to see a bar waiter sometime. Ceta and Halyna gave us excellent wine service. They changed our glasses with each new bottle of wine. Nicholai our head waiter did provide assistance to Ceta and Halyna but he was also pressed to take care of his section. I can’t say enough about how well we were treated. Royal does need to provide more staff in the MDR in my opinion. The singers and dancers on the ship were great. We really enjoyed the production shows. We were not impressed by the cruise director. My 13 year old daughter never received any teen cruise compass or invitations to any functions. Our first stop was St. Kitts. We have made a friend of Veronica who owns a taxi and we always use her on St. Kitts for taxi service. We chartered Captain Miles of Nevis Yacht Charters for a half day sail out of Reggae Beach Bar. As always, Captain Miles provided us with a great sail and snorkel between St. Kitts and Nevis. Service at Reggae Beach Bar was great, food was just ok. On Antigua with hired taxi drive Nikki Mélange to give us a tour of the island then drop us at a beach for 3 hours ($25/pp). She did an outstanding job. She picked Church Beach and it was great chairs and umbrellas for 6 were $35. On Martinique we took the ferry to a beach. The cost was $7 round trip. At the beach bar we found a wonderful Grenache Rose for only $6 a glass. We had no trouble paying with dollars. We did not get any euros. They do speak French and we did have a little trouble with communication. On St. Lucia we did a two tank dive with Scuba Steve. The boat took us on about a 30 minute ride to the Bay of Pigs. My wife and daughter were able to snorkel and enjoy a beach while my friends and I did our two tank dive on two reefs. The dives were great and Scuba Steve treated us very well. After the morning dives we had a light lunch at Brown Sugar Restaurant. The food was great and the price for an island was very reasonable. On Barbados we went to Rockley Beach Park also called Accra Beach. This is our favorite beach in the Caribbean. Most of the cruisers go to the Boatyard. There are several beach bars and nice facilities and Rockley beach and there are no crowds. Chairs and umbrellas for 9 cost only $30. Once we got on the ship the cruise was wonderful. Since it was so port intensive, we did not use the diamond lounge much or participate in many ship board activities beyond a couple of shows and just hanging at the pool on the last sea day. Having to fly in the day the cruise left and fly out the day we got back to port made the 7 day cruise feel like a 3 day cruise. Read Less
1 Helpful Vote
Sail Date: November 2017
Had enjoyed previous cruise on RC, so we went back to that line this trip. This trip, the ship was crowded and loud all the time. Loud music played constantly on the main outside deck (11), hard to find any peace and quiet on deck. ... Read More
Had enjoyed previous cruise on RC, so we went back to that line this trip. This trip, the ship was crowded and loud all the time. Loud music played constantly on the main outside deck (11), hard to find any peace and quiet on deck. Reminded us of a Carnival party cruise. RC seems to have added smoking areas on the ship, and don't enforce their no smoking policies in other areas on deck. Staff and crew on the ship were great, very friendly and attentive. Dinner in Chops Grille was excellent. Dinner in the main dinning rooms was good to very good. The ports on this trip were also very nice and the cruise had sufficient time in each of them. On disembarking back in San Juan, both of our pieces of luggage were initially lost. One bag was found after an hour search with the bag tag torn. Obviously, a crew member had tried to lift the bag by the tag, and the numbered section ripped off. The other bag was grabbed by a pier porter and transported with someone else's luggage to the airport. According to the staff at the pier this happens with some regularity......... Read Less
3 Helpful Votes
Sail Date: November 2017
We chose this cruise because of the itinerary and because we were one cruise away from becoming Diamond level. We have cruised from Puerto Rico before and enjoy visiting San Juan. We were happy to see so many Puerto Ricans were able to ... Read More
We chose this cruise because of the itinerary and because we were one cruise away from becoming Diamond level. We have cruised from Puerto Rico before and enjoy visiting San Juan. We were happy to see so many Puerto Ricans were able to join us on the cruise and enjoy themselves after what they have been through with the hurricanes this fall. All in all, we were satisfied with the cruise and I would recommend the boat and itinerary to others. We normally choose Royal Caribbean because it suits our preference for types of activities, the design of the boats themselves, the type of customers it attracts and the quality of service. This time however, we noticed a number of things: the service during my time dining was not great, the boat was in need of maintenance and repair and the quality of the food had deteriorated over what we have experienced on other cruises. The fitness room had broken down machines and there were no more free stretch classes. For the most part the staff were very friendly, especially our room steward, the staff in the buffet and the cleaning staff around the boat. Read Less
1 Helpful Vote
Sail Date: November 2017
This is our 7th Royal Caribbean cruise and our second time on this particular ship. We chose this itinerary because we love the Southern Caribbean and find that flying in and out of Puerto Rico is rather easy for us. I was initially ... Read More
This is our 7th Royal Caribbean cruise and our second time on this particular ship. We chose this itinerary because we love the Southern Caribbean and find that flying in and out of Puerto Rico is rather easy for us. I was initially worried about getting in and out of Puerto Rico after the hurricane, but it went very smoothly aside from a change in our flight time leaving much later than originally planned. We decided to purchase RC transportation about a week before our travel because we did not know if Taxi's were running etc. This was much more of a hassle than it was worth. Very disorganized trying to get to the ship, long lines with really no direction and it was confusing about who was doing what. Our luggage did not travel with us, it was placed on a separate truck to be delivered to the ship. As we departed on the bus our luggage appeared to be sitting there with all the rest of the bags that belonged to folks on our bus, but no one seemed to be with them. I could be mistaken but it was a little unnerving. Our luggage did get to our cabin by the promised time so in the end there were no issues. Leaving the ship was also quite chaotic. Long lines at customs, we finally decided to grab a porter that brought us to a separate line, we tipped him ten bucks and it saved us at least 2 hours standing there. Again we got on a bus to take us to the airport, and our luggage went in a separate truck. We waited at the airport in another long line with no real direction. We all lined up along the sidewalk, while the luggage trucks pulled up and the employees lined up the luggage and then you were able to approach the area in a type of free for all to get your bags so you could go through the airport and check in. The worst part was that they left the trucks running, so we were all standing there for at least a half hour breathing in the fumes of the trucks. For a place that is struggling right now with supplies and fuel, I was shocked at the waste of gas. The cruise itself was good, we decided to go on a few excursions from the ship this time. Lots of waiting in lines again. Between the ship transportation and the excursions, we have decided to pretty much go off on our own for our future cruises and take Taxi's from the airport and back. Islands: We did not get off the ship for St. Kitts, we went to the spa ( I won one of the spa raffles) and we had a wonderful couples hot stone massage for 75 minutes. Of course it was followed by the selling of products but we politely declined and then sat by the pool in the Solarium. Antigua we did the Beach Extravaganza to Frye Beach that included chairs, umbrella and a great lunch. We have done this one before and it is very clean and relaxing. There is a small restaurant with public bathrooms and changing facilities. There were some ladies trying to sell hand made items but they were pleasant and did not seem to harass the patrons. St Lucia was a big disappointment. We chose the Marigot Bay on Your Own excursion that was a combination of swimming and shopping, but the description was very vague. Our tour guide was very good but she warned us that there would be folks trying to sell us items. That was an understatement. First, the area was very pretty,and there was a short boat ride across the lagoon, but the $14 we paid for beach chairs did not include an umbrella. Many folks, including us, were looking for one and it was a scramble to try and find the few they had. This area was a cove where people park their yachts etc and it abutted a resort, which signs said we could not go to but the tour guide said we could so that was confusing. The second we got there the badgering started with when did we want our rum punch, and here are the items we want you to buy. It was relentless. We understand this is how many folks make a living, but we spent good money to take a vacation away from our busy work lives to relax and this wasn't cutting it. We did not put our bathing suits prior to going,so while a very nice older male was trying to makeshift a broken umbrella into a functioning one by tying it to a palm tree for another $5, one of the pushy "helpers" walked my husband to a shabby changing area. He told him that he would hold the broken door closed for a dollar while he changed, all the while two other "helper" men were hanging out smoking weed. My husband returned back to our chair area and said we were leaving. These "helper" men kept surrounding us as well as the other folks on our excursion. I had our tour guide call us a Taxi and we were out of there within 20 minutes of arriving. We lost money on the excursion and then the $30 to take the Taxi back to the ship. It was very uncomfortable having these guys constantly come up behind you. While we were waiting for the boat to take us to the other side to get the Taxi, two of the men were having a disagreement and one called the other the F word and a racist slang word, just awful experience. We complained at the Shore Excursion desk and they took our cabin # but we did not see a refund and quite frankly they did not have much to say about it. Barbados we went on a rum distillery tour. Lots of fun and did some taste testing. After that we went on a small tour of the island. After a day of sailing we went to St Thomas which was a replacement stop for St. Martin. The port shopping area was ready for visitors, clean, no damage and they had power. One of the shop owners told us that only 25% of the island had power. We could see some of the damaged buildings from the ship but we did not venture far this stop other than the port shops so we didn't get a first glance at the damage. Our cabin was clean, food was good, Windjammer food was better than past cruises. Casino was super smokey. People seemed to be using it as an excuse to be able to smoke indoors. The smoke spread to other areas including the Schooner Bar which was behind it. I hate smoke so it bothered me that I could smell it in other areas inside the ship. I personally would like to see cruise lines go totally smoke free. We tried Giovanni's Table for a specialty restaurant, it was excellent and we highly recommend trying it. We did not go to any shows this time. Staff for our cabin and in the dining room were great and bartenders worked hard and were very pleasant. Solarium pool is really small and was crowded most of the time. The ship just had a refurbishment which was very noticeable in some areas while some areas still looked tired and needed a little TLC, but overall it was a very clean ship. We went to NextCruise staff to book our next trip back to the Southern Caribbean on the Freedom in 2019. (The Freedom is our favorite ship of all). It does seem that the cruise industry is nickel and diming more and more, while some of the perks that used to be the driving force for keeping customers is starting to fade. We will continue to cruise as we find it an easy vacation and can make it as busy or as relaxed as we want it to be. Read Less
Sail Date: November 2017
We chose this cruise for the ports of call. It is a southern Caribbean itinerary going to some islands we had not been to before. We looked forward to going back to St. Maarten, but unfortunately were not able to because of the hurricane ... Read More
We chose this cruise for the ports of call. It is a southern Caribbean itinerary going to some islands we had not been to before. We looked forward to going back to St. Maarten, but unfortunately were not able to because of the hurricane damage. Royal Caribbean did a great job of communicating changes in itinerary and waited long enough to make a decision before changing something too soon, but not too long that wondering if you were still going to be going on the cruise and/or to which islands. I have been on one other cruise before and we had some sailing days in between stops. It felt like a nice balance of time in the ports and time to enjoy the ship and all that it had to offer. With this cruise and an itinerary packed with 5 islands in 6 days, it is tough to enjoy all aspects of the ship and spend time on the islands on excursions/shopping/etc. I didn't feel relaxed when the cruise was done because of feeling like we needed to take advantage of all the beautiful islands we visited. We booked a balcony room this time around. Last cruise we did an interior overlooking the promenade on Independence of the Seas. Had we had more cruising days to make use of the balcony, I think it would have been worth the extra money to have that space to sit out and read a book, relax or whatever having the sea in the background. But we hardly spent any time in the room with everything to do on ship and in port. My opinion, but I don't know that anything above an interior room is worth the extra money on a cruise. You need the room for sleeping, showering and that's about it. Ports of Call: San Juan - it felt disorganized from the time we landed. I am not sure what normal is or how much recovery efforts are still impacting operations on the island, but did not feel organized. Everyone seemed to be in panic mode like they were on a fire drill. With nothing really open on the island, it was straight from the airport to the ship. St. Kitts - Monkeys, monkeys and more monkeys. As soon as you port and walk into the main area, there are many people that will offer to put a monkey on your shoulder. Be prepared to pay to take it off your shoulder. As long as you are polite, say no thank you and keep moving, they leave you alone. We did the ATV and beach break excursion. The ATV riding was a lot of fun going up the mountain side. This offers some great picture opportunities of Basseterre. The tour guides are knowledgeable of the island and make riding at slower speeds fun while keeping things safe. The beach area was nice and relaxing and had a few restaurants/bars to get a bit to eat. We weren't there very long but was a nice area. Antigua - This island was the one we were most excited about visiting. We signed up for the Beach Extravaganza excursion. I am not sure the tour group was ready for the large crowd coming their way. We were about 10 minutes early to our meeting time and ended up standing on the pier in direct sun for at least 20 minutes after the meeting time. Then when we walked down to the bus depot area, we waited around there for another 10 minutes until we could get on a bus and head to the beach. Once we got there, the beach area was beautiful. Calm, clear waters and they had an area to snorkel around the rocks. They had some locals selling jewelry and other hand made items; not pushy at all and were friendly. The lunch they had was very good and the rum punch was really strong. Overall, we enjoyed our time on this excursion but the transportation to and from the beach was not very good. Barbados - We did the Jolly Roger cruise and snorkel and had a great time! I highly recommend this excursion. Please note that there is no rope swing even though it is in the excursion description. The pirate ship had a bit of damage from the swing and have taken it off to prevent it from happening again. They gave two options for lunch, buffet or a burger. The burger was sufficient and also much cheaper than the buffet. They had a wide variety of drinks (included). We stopped at one snorkel spot and ended up being with three other boats from resorts. The spot was great, but very crowded in the water. Imagine the scene at the end of the Titanic movie crowded in the water. At the second stop, it was time to just swim around and walk the plank which was also a lot of fun. Once we get back, my wife and I walked into Bridgetown (maybe a little over a mile walk) and did some shopping. It was a nice walk into town along the coast. St. Lucia - Marigot Bay excursion. I would not recommend this. The description and pictures on Royal Caribbean website are a bit misleading. It is a small area and only had about 2 shops, 2 restaurants and a beach about 50 yards long. It is a beautiful area, but on the beach side, you get bombarded by the locals to buy their food, drink and whatever else they were selling. My wife and I wanted to go on this as a relaxing excursion in a nice "French town" but was not that at all. We said "no thank you" to the vendors at least once every 5 minutes and couldn't wait to leave. St. Thomas - we were the first ship back to the island after the hurricanes and the people were so excited to have us back. I had never been to the island before but you could tell exactly where the damage was. Magen's Bay took a beating but they were open and welcomed us back with limited food and drink options, steel drum band and of course the iconic beach. The palm trees in this area got hit very hard and the storm surge went back up into the hill side. I would love to go back and see more of the island in a few months after they have had time to recover some more. Having cruise ships returning to the island will help their economy and rebuild. Read Less
4 Helpful Votes
Sail Date: November 2017
I choose this cruise to experience different islands. This ship is my 2nd time onboard. The ship is starting to show its age. Almost all of the staff were friendly except for the stateroom attendant. She was a debbie downer, constantly ... Read More
I choose this cruise to experience different islands. This ship is my 2nd time onboard. The ship is starting to show its age. Almost all of the staff were friendly except for the stateroom attendant. She was a debbie downer, constantly rushing us in our room to get out. she would not even acknowledge us or say hello ,good morning or anything other than how long will you be in our room. moving on the Dining Room and attendants were great. We had Domingo he always went above and beyond to make our experience perfect. The bar service was easy to attend and get drinks quickly. Getting on and off the ship was smooth all the way around. The only other downfall was to fill the ship alot of LOCAL families and kids everywhere and rude. I will continue to cruise for sure but will not leave from San Juan again. Read Less
11 Helpful Votes
Sail Date: November 2017
We booked this cruise last June and wasn't sure if we were going to still go due to the changing of the flights and hotels in San Juan after Maria, but glad we did. The ship had one of the best designs I have seen (have been on over ... Read More
We booked this cruise last June and wasn't sure if we were going to still go due to the changing of the flights and hotels in San Juan after Maria, but glad we did. The ship had one of the best designs I have seen (have been on over 10 cruises with over 5 different cruise lines) - with the promenade down the middle of the 5th floor with shops and bars on either side making you feel like you were on a street somewhere. Although it carried 3000+ guests plus staff, you rarely felt that way - except at the pool on the one day at sea. The rooms and balconies were on the smaller side but there was plenty of storage space for 2-3 people. We had interconnecting cabins which were wonderful. I was disappointed that the balconies could not connect as they did on the Royal Princess that we had just taken to Europe. The balconies were private but were surrounded by metal on all sides, giving more of an enclosed feeling.. the table and two chairs barely fit in the area provided; however, we did take advantage of the view! We specifically booked this ship for the itinerary and the ice skating rink. My 13 YO daughter is a figure skater and was so impressed with the ice skating show as the skaters all come with exceptional credentials. She skated the first public ice session, but since most were beginners and you had to wear helmets, we decided to book private lessons instead. Martin was our instructor twice and he was excellent. He helped her on two of her double jumps and was very pleasant and funny about it, giving her great advice... and it was only $75 ($25 for the rink and $50 for the instructor) for an hour. Her regular coach charges $50 for a 1/2 hour plus ice time... so it was a great deal. The food was very good in the main dining room, especially for breakfast where they had wait service and an upscale buffet, but I would skip the Chops Grille. It was far from worth it for the price unless you have it as a promotion. I have been to the specialty restaurants on many ships and although our family members seemed to like the filet mignon, the lamb chops were less than impressive. And then they wanted to charge more for lobster at the restaurant ($20-25 + 18% tip), which was criminal after paying $35 + 18% tip for the restaurant. In addition, the waiter asked for a further tip above the 18%, explaining that the 18% was given to the kitchen so any additional would just go to him. I honestly felt pressured to give him extra, and luckily I did since I saw him the next day getting off the boat at St. Thomas. I know they work hard, but I regret going to the specialty restaurant as the food the next night in the main dining room (lamb chops) was actually better and would have saved me $200+. You also have the option of adding lobster or filet mignon in the main dining room - but be careful about getting the lobster. My father got the 1-1/4-1/12 lb lobster for the extra $31 + 18% tip and it barely looked like one pound. The claws had been taken out for him, but only the large piece was included and then remains of the body was split in half. It just didn't seem to be much meat. The itinerary was excellent, visiting many beautiful islands including Barbados, St. Kitts and St Lucia. We did the dolphin swim in St Kitts independently- but it was way over crowded with guests from the ship. We choose 10am since we were told that would be the least crowded and the opposite was true- the ship was also booked for the same time, while 12, 1 and 2pm were empty. I wish that the Dolphin Discovery place had told us that! So double check against the cruise offerings. We used Cosol Tours for St. Lucia and it was a fantastic trip with stops at the beach between the Pitons, the drive-in volcano, mud baths and waterfall. We started ahead of our scheduled 9:30am time and ended far later then the 5-6 hours.. it was more like 7 hours (9-4), but we got back in plenty of time before the boat left. Free drinks and island food was included- just amazing! Definitely worth the $75pp. St. Thomas was the last stop and was substituted for St. Maarten due to the damage from the hurricanes. I know that many were disappointed since St. Thomas is on almost every itinerary and guests were anxious to go to a different island, but RC made up for it. We went to Magens Bay and you could see the damage to the power/telephone lines and houses along the way and there was little shade at the beach from the damaged trees. However, this was the day of the re-opening and brand new chairs and umbrellas were delivered, to our delight. As an added surprise, RC footed the bill for lunch (burgers, hotdogs, chicken, sandwiches, drinks) and had entertainers (dancers and musicians). It was a beautiful day with a few showers that no one seemed to mind. Most of the shops downtown and by the dock had also reopened. I would definitely recommend this cruise and ship. Even though it is older and showing some of it's age, the crew was really great and did whatever they could to make the trip enjoyable. Read Less
2 Helpful Votes
Sail Date: October 2017
I'd like to start off and recognize our waiters Saturnino and Komang. They were so friendly, attentive, anticipated our requests, went out of their way to get to know us, and made us feel special by providing extra options/additions. ... Read More
I'd like to start off and recognize our waiters Saturnino and Komang. They were so friendly, attentive, anticipated our requests, went out of their way to get to know us, and made us feel special by providing extra options/additions. we did 3 excursions--all were great! Plantation and Beach in St. Kitts, Beach and Turtles in Martinique, and Atlantis Submarine in Barbados. We celebrated Halloween on our ship with a great party with cool deco, good music, and lots of people in costume not promenade. The ship was clean (it's an older-looking ship and needs some upkeep but was still nice) and most of the staff was nice. The shows were kind of boring in comparison to other cruise shows I've seen. Now the negatives...our activities director Elvis was slightly rude towards participants in activities and his overall demeanor was quite lackadaisical and really not genuinely enthusiastic. The main negative I have is in relation to the reactions and responses of the guest services staff only to the death of a guest during one of the excursions. In general discussion several guests shared with me that a guest had passed away during one of the excursions. The guests were sad, scared, confused, and really needed some support. As a social worker by trade I had no problem providing that but when I went to guest services to ask if there was someone for guests to talk with to work out their grieving from the traumatic situation I was disgusted by the responses (I'm not religious so I wasn't aware of the chapel that was on board to possibly direct guests for comfort and support). The gentleman waiting at the guest services line greeted us and when we explained why we were there his response was (with an inappropriate huge grin on his face), "Do you know what stateroom they were from?" Are you kidding me?! What sort of merciless response was that?! We continued to explain why we were there and we were directed to the woman who was guest services director who was clearly not interested in our questions. She answered us like a robot with the same response over and over again, and all she cared about was pushing our questions off and directing guests to talk to the excursion staff directly about any issues they have to be addressed and that they couldn't realize the personal info of the deceased--but that wasn't what I was asking!! Guests were crying and clearly needing some sort of support and when I looked to the Royal Carribean staff for some guidance I received the complete opposite, and I am so disappointed in the lack of compassion and complete disregard by the staff to listen to my questions in order to answer properly. I think what makes me even more disappointed is that this winter a similar situation happened on a RC cruise and my friend (who is also a social worker) had the same regretful experience. Read Less
1 Helpful Vote
Sail Date: October 2017
We chose to go on this cruise in March of 2017 after going on a 3 day cruise to the Bahama's which was very nice. We had a good time overall but had several glitches including airline changes which were attributed to the issues in ... Read More
We chose to go on this cruise in March of 2017 after going on a 3 day cruise to the Bahama's which was very nice. We had a good time overall but had several glitches including airline changes which were attributed to the issues in PR. Our room on arrival had some sort of water issue with the carpet outside the bath and closet being wet. The staff had a blower going when we arrived. It took 3 days for it to dry fully. The food on arrival in Windjammer and the main dining was not good. We were told that was due to the issues with getting food in PR. The main dining staff were amazing and made our trip such a pleasure. We went on several beach day excursions and found the locals were a bit intrusive in St. Lucia. We were unable to get seated before being asked to pay for services. My husband gave the aloe guy some money just to go away. The Barbados Pirate cruise was amazing. Island was also the best we felt and would return there. St. Kitts was nice but the monkey men were intrusive as well. Read Less
Sail Date: October 2017
We had a great time on our Adventure cruise. The food was wonderful and the service in the dinning room was excellent. Of course there were more things to do than time to do them, but we made the most of our time. Our room was good, ... Read More
We had a great time on our Adventure cruise. The food was wonderful and the service in the dinning room was excellent. Of course there were more things to do than time to do them, but we made the most of our time. Our room was good, but the bathroom had a urine odor at time. One the last day (our only at sea day) we had a pipe break and our room flooded. I think they did the best they could to fix the pipe and dry out our room, but it was a serious inconvenience. They offer to move us to a different room, but I didn't want to pack and move on my last day. We took three shore excursions and loved all of them. This was the first time we booked excursions through the ship and it was so easy. I loved that! This was my 7th RCCL cruise and I will certainly cruise again! Read Less
1 Helpful Vote
Sail Date: October 2017
The ship and staff was mostly good. Not outstanding. Our dining waitress was great, and the head waiter was very attentive. Did not like that the solarium and pool bars opened late, no morning Bloody Mary. The staff failed to ... Read More
The ship and staff was mostly good. Not outstanding. Our dining waitress was great, and the head waiter was very attentive. Did not like that the solarium and pool bars opened late, no morning Bloody Mary. The staff failed to invite me to the Cruise Critic gathering, and to the Crown and Anchor party. The staff messed up my Visa card registration and charged it all to my travel companign. The Starbucks on 5th floor only had enough mix for chai tea for for one cup. And never got more. I paid for drink pkg and expected to drink some. Not impressed with Martinque, people not friendly. Couldn't get a taxi as no one cared to speak with us. The people of St Lucia and Barbados were very friendly and were helpful when we got twisted and needed a little help to go bsck to ship. The Jolly Roger snorkle trip was fun as usual. Read Less
Sail Date: October 2017
Loyal RCCL cruiser (Diamond). Sad that St. Martins is still recovering but St. Kitts seamlessly added to itinerary with best shore excursion of the cruise (did the kayaking and snorkeling which was great). Staff very passionate about the ... Read More
Loyal RCCL cruiser (Diamond). Sad that St. Martins is still recovering but St. Kitts seamlessly added to itinerary with best shore excursion of the cruise (did the kayaking and snorkeling which was great). Staff very passionate about the recovery work they helped perform. Overall, a good cruise with excellent service aboard the ship. Officers some of the most approachable I have ever met, including the captain. Fitness center very well equipped and not overly crowded. General shows were ok, but really loved the Beetles show. That being said, this cruise probably the worst airport transfer experience I have ever experienced, especially with departure. Got to airport, then had to wait outside for well over an hour for luggage to arrive as it was sent over separately (where I was getting bitten by mosquitoes - who would have thought I would have needed insect repellent for airport!). Transfer on arrival also plagued by long lines and poor communication. RCCL needs to have better staff on the ground at these two points as it really can ruin the overall experience, despite doing great work on the ship. Read Less
1 Helpful Vote
Sail Date: October 2017
Unbelievable how well Royal Caribbean handled this cruise after the hurricane. The staff had been through so much prior to our boarding but they were the best of any staff I can ever recall. Remarkable how well embarkation and ... Read More
Unbelievable how well Royal Caribbean handled this cruise after the hurricane. The staff had been through so much prior to our boarding but they were the best of any staff I can ever recall. Remarkable how well embarkation and disembarkation went considering the circumstances in San Juan. Only complaint would be muster. Standing outside in the extreme heat waiting for inconsiderate passengers is not a great way to start your vacation. We lucked out and were given the option of upgrading to an Owner's Suite. So our experience was very different than our other cruises. We had access to the Suite Lounge for drinks and appetizers before dinner. Excellent staff there and probably the last time I will experience the lounge unfortunately. We ate our meals in the specialty restaurants which were very good, really no complaints other than maybe more options. The staff in both restaurants were friendly and knowledgeable. Bartenders excellent in the Schooner! Overall this was an exceptionally good cruise especially considering the circumstances in San Juan. Glad I went and didn't cancel. The people in San Juan need to see tourists again. Read Less
2 Helpful Votes
Sail Date: October 2017
First I want to say that my regret is that I did not get the contact info of some wonderful people we met. This was the first cruise out of San Juan after Hurricane Maria. We met a wonderful couple from Puerto Rico and now I keep wondering ... Read More
First I want to say that my regret is that I did not get the contact info of some wonderful people we met. This was the first cruise out of San Juan after Hurricane Maria. We met a wonderful couple from Puerto Rico and now I keep wondering how they are doing after returning home. Luis and Miguel if you read this post please look for my comment on the Cruise Critic Facebook page and contact me. As this was the first cruise after Hurricane Maria we were of course unsure if it would really happen. When we saw that our flight had been making it to San Juan successfully for several days we confirmed that we would be on the ship. The very next day we found out that our airline canceled our return flight. We were not allowed to cancel or postpone the cruise at that point because we were told that another carrier could get us home 2 days later. When we looked into that carrier it would have cost us $1000 to book that return flight. In addition we still would have had to sleep in the airport for 2 days. Our carrier could get us home 4 days after the cruise. I was not prepare to sleep in the airport for 4 days either. Yes we did take out insurance but we were not 100% confident that they would come through since we did not experience a personal illness. So making lemons into lemonade we ended up booking a second week on the ship doing a back-to-back. Below I will start each paragraph with a plus+ or minus- depending on whether it is a positive or negative comment. ++So first I have to give Royal Caribbean bonus points for letting guests board the ship a day early at no charge (since the hotels were now closed). They fed us well and even had entertainment. +The Cruise Director and staff were fabulous. This was my 8th, and 9th cruise. Shelli, Elvis, Jay, Dan and Lorenzo are probably the best cruise staff I have ever had on any line. The staff does change every couple of months so unless you take this cruise shortly you probably won't be as fortunate as we were to have this crew. +The first week in the Sapphire restaurant we had Dave and Yan as servers. This was Yan's first week and she was just a sweetheart who did a fabulous job of taking care of us. Dave was also very attentive. The second week we chose to sit at a table with other couples and therefore had different wait staff. They were not as attentive. The staffs were extremely concerned that we were satisfied with our meals. In fact they will jump through hoops to make sure you are happy. With that said, food is a matter of preference. I found that I really liked the food at the buffet. For breakfast we found ourselves easily overeating. After overeating the first week, we decided to go to the coffee shop so that we would have a muffin and coffee. Ironically the coffee shop staff didn't seem to know the difference between a bran muffin, a banana nut muffin and a blueberry muffin. - Coffee is very important to us. Last time I was on Royal Caribbean the coffee was Seattle's Best. Unfortunately it is now a no-name brand and tolerable, but not nearly as good. There is a Starbucks next to the coffee shop if you want to pay for their specialty coffees. We hate Starbucks so that is a real negative. Regarding the entertainment: - - we always loved going to karaoke. It seems that Royal has discontinued the karaoke machine that they used to use which probably had a selection of several thousand songs, and has downgraded to equipment that had hardly anything. Many people looked in the books but could not find anything to sing. There was a lot of awkward silence. The cruise staff did their best to sing and make background music that that can't substitute for the lack of singers. On man actually sang "Proud to Be an American" a Capella. Ok seriously Royal, you don't have Lee Greenwood's "Proud to be an American" in your book? That is really sad. We had a professional singer in the audience the first week. She did her best to fill in the gaps and many of the songs she sang she said was her first time singing them. So Royal Caribbean you had a good system. BRING IT BACK. + As for other shows, we saw 3 different comedians and a magician. They were all very funny and entertaining. + I love that you have really musicians. There is no substitute for them. Anyone can play an ipod. The music director was very good and the musicians were obviously experts on their instruments. - As for the other shows, the dancers are talented but the singing and dancing productions just weren't that entertaining. I really miss having a production show like we had on the Oasis (we saw Hair Spray). In addition, I don't know if Royal was trying to make a statement but it was embarrassing to see one of the singers trying to impersonate Shakira. I understand we all come in different shapes and sizes, but we are what we are. + Regarding the other entertainment, the games were hysterical. They are definitely adult entertainment and not for the shy or bashful. If you are easily offended you probably should bring a good book to read. If you go to "The Quest" be prepared to participate and make sure the people sitting near you look like they are going to participate too. For the "Love and Marriage" show and "The Perfect Couple" you can just be a spectator and have a great time. Shelli did such a fabulous job as did Dan, Elvis and Jay. +Besides the shows we also went to several "Trivia" contests. We have been to lots of trivia's, but I will say that this staff was the most organized. And they made it so not cut-throat by making it clear that the prizes are crap. But it was still fun to win and a great way to meet other people too. * Now for the Islands; due to the hurricane there was an itinerary change. I appreciate that they didn't just make it another day at sea. So for our back to back cruise we ended up visiting 9 ports, 2 of which we saw twice. Keep in mind that storms and weather effect water. So here goes... Antigua - this island is paradise. We were lucky enough to be here twice. Just take a taxi to one of their 365 beaches. You will need at least 4 people for the taxi and it will cost you $8 per person each way, but so worth it. There is a taxi stand as soon as you walk off the port and they can put you with other people. The first time we went to Long Beach. The other people chose this beach because it was the furthest away and since the cost is the same for any distance they figured it would give us a tour of the island also. It was just beautiful white sand with clear water. There was a restaurant with cheap local beer. The next time we went to Valley Church. This beach is recommended by the taxi drivers and is a bit more crowded, but also has a few more amenities. It is a shorter ride – which is probably why the taxi drivers prefer it. It was just a beautiful as Long Beach. St Kitts. The first time we took an excursion, Gary’s Island Safari and Beach. We were supposed to explore the rain forests lush interior. We drove a road through the rain forest but it certainly wasn’t a tour. They took us to a hill top to see the views of the Atlantic and the Caribbean and we were served fruit juices with plenty of rum if we wanted it. Then to a small beach which was typical for St Kitts which has volcanic brown sand but nice shells. Gary was very nice and kept asking if we were having a good time. Who was going to tell him the truth? It was not a tour. It was boring. They next time we took a cheap taxi to a better beach. If the weather was better we probably would have stayed longer but it rained a bit. The water was also very churned due to the storms. Martinique – We took a ferry to a beach that was recommended by the locals for snorkeling. It was a small patch of sand with some rocky areas. We had to put our stuff on the sea wall because that is how little sand there was. The good news is that the ferry was only $7 round trip. If you go there, ask for a nice what sand beach, not a snorkeling beach. Barbados – took a snorkeling excursion on a catamaran. The boat ride was nice which a large area to lay out in the sun. Rum was included. Then visited a beach. St Lucia – took an excursion to the volcanic mud baths based on other reviews. It was a long trip but I do feel it is a “must do” for that island. The mud baths were crowded but wow did it make my skin feel nice. The scenery of the Pitons is also quite impressive and lunch was delicious. I bought 5 homemade soaps for $10. You will need to bargain or pay too much. Aruba – Took a snorkeling excursion to 3 spots. The snorkeling areas were ok. They give you bottles with bread to create a feeding frenzy. The last stop is a sunken ship but it really was too deep to see well snorkeling. Lunch was provided on the boat and it was very good. Of course plenty of rum too. We then went to a beach but it was a really windy day. I have been to Aruba for a week just this past year. It is a nice island which is usually very safe. Curacao – I had been to this island before for a week also. It is really a nice island. Took a kayak/snorkeling excursion. Really didn’t need to kayak to get to the snorkeling area. Could have driven there. Parked in the water was an off shore drilling rig and the drilling boat. They did not make for pretty scenery. However the snorkeling was some of the best ever. It did include a sunken boat which was shallow enough to see. The water was amazingly blue and clear. Since they kayaking didn’t provide any scenery we allowed the leader to tow us and a few other kayaks. So that is my review. Would I recommend this cruise? Yes. Read Less
1 Helpful Vote
Sail Date: October 2017
I am a loyal Royal Caribbean cruiser. The prices are reasonable. The ships’appearance and upkeep are well maintained. The staff for the most part is friendly (one exception, I found the Guest Service Staff to be rude at times and not ... Read More
I am a loyal Royal Caribbean cruiser. The prices are reasonable. The ships’appearance and upkeep are well maintained. The staff for the most part is friendly (one exception, I found the Guest Service Staff to be rude at times and not friendly — they are in need of customer service training). As usual the room attendants and wait staff (dining room, restaurants, bars, and Windjammer) were great. While on the ship overall my experience was fantastic. I have 2 complaints. First the excursion booked through Royal Caribbean, St Lucian beach break excursion was awful. The tour driver was fantastic and the beach club restaurant had good food. The beach was trash, The locals trying to sell you things on the beach was so annoying you could not enjoy your time at the beach. In addition before leaving the bus, the tour driver told us to be careful and watch you personal items because they will be stolen. So besides the locals bombarding you and the fear of your elongings getting stolen how could you enjoy yourself. Worst beach excursion I ever experienced. My second complaint is the disembarkation. Royal Caribbean had given my group time for disembarkation,. We were in the last group, the 10-10:45 group. Disembarkation was rushed and by 8:45 all times had been called to leave the ship. Considering Puerto Rico’s recent devastation, the port staff and Airport staff was overwelhmed We were provided transportation to the airport, buses for the guest and trucks for our luggage. Well, a piece of our luggage did not make it to airport. We picked our luggage up at the port warehouse, had it taken outside to the trucks but somehow a piece did not make it onto the truck. After 2 hours of having several trucks unloaded, a Royal Caribbean staff member told us that the luggage was still at the port because we did not pick it up from the warehouse. That was not true. In addition we were told that Royal Caribbean would not bring the luggage to the airport. We had to take a taxi to the port and pick it up ourselves. Very disappointed at Royal Caribbean. Imagine the anxiety of thinking we were not going to be able to make our flight. Fortunate, we had and excellent taxi driver who went above and beyond to get us back to the port and back to the airport. Royal Caribbean dumped a massive amount of people at an airport that they knew was still in recovery. Royal Caribbean could have handled the disembarkation way better. No thanks to Royal Caribbean. The overall experience of the cruise vacation was great but unfortunate, the mishap with the luggage and Royal Caribbean not being helpful at the end will be the most memorable event. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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