7 Helpful Votes
Sail Date: January 2016
I've been on several cruises in the past, over multiple cruise lines, and I was very surprised at how unhappy I was with Royal Caribbean's Adventure of the Seas. First let me start off by saying that we always cruise with the ... Read More
I've been on several cruises in the past, over multiple cruise lines, and I was very surprised at how unhappy I was with Royal Caribbean's Adventure of the Seas. First let me start off by saying that we always cruise with the same group organized by a travel agent. We don't get to choose our boat or cruise line. We buy into the cruise for the group. After cruising 4 years in a row we were ready to take a break until the travel agent announced that this year's cruise was with Royal Caribbean's Adventure of the Seas which got us excited enough to buy tickets. We expected the trip to be a major improvement over Carnival, whom we actually loved cruising with, but just isn't known for luxury. Simply put: The change of ship and line sold us on another cruise with the group. I'll start out with the good. The ship itself did not disappoint. It was gorgeous. We loved the Promenade where we spent having late-night pizza and sandwiches after dancing at the fantastic Jester's dance club every night. It felt like a real European street, and was a great place to people watch. The theatre venues were incredible. The main theatre was broadway-sized and there is an ice-rink theatre too! The amenities on board were top-of-the-line. The hot tubs were large (though not hot enough) the lounge chairs were plentiful, and the Solarium area (Adults only quiet pool area) was divine and gorgeous. The pools were too cold for me, but I didn't have much time to swim anyway, unfortunately. That's about it though, when it comes to the good. The staff? They were rude, unhappy and often unhelpful. On no less than 4 occasions I witnessed 4 different staff members drop the "F" word, at least twice directed at customers behind their back. Bartenders were extremely slow and lacked interest in filling orders. On one occasion, I approached the bar for a drink. Another gentleman had been waiting before me and when the bartender asked what I'd like I indicated that the other gentleman was waiting first. That got me a dirty look and the other gentleman a drink, and the bartender proceeded to ignore me for almost 10 minutes and then when I finally got his attention again, he chastised me for not telling him what I wanted when he asked. Another bartender broke my pre-paid soda cup and then told me I'd have to pay $10 to replace it. Overall, nobody was happy to be working on this ship, except maybe Joseph, our room steward. He was always nice and seemed happy to see us. Another major issue I had was more with Royal Caribbean International's business practices than anything else. I do not blame the regular boat staff for this as they are following orders: High-pressure up-selling is quite rampant on the ship. Everywhere you turn someone is harassing you to spend money on jewelry, shoe inserts, spa products, more cruises, excursions and more. As a businessperson, I completely understand the need to up-sell. Royal Caribbean is doing it all wrong. On the way into our massage appointment, which we'd already spent $400 on, we were assailed by a fast-talking "physio" who spent 20 minutes analyzing our footprint and telling us we each needed to drop $200 on insoles for our shoes, even when I called him on the scam artist tactics of a physical evaluation performed differently before and after. After our (very good, by the way) relaxing spa treatments, our therapists cornered us in the treatment room before we could leave, telling us we NEED to buy $100 facial and muscle creams. No thank you. One of the more surprising flaws we found on Royal Caribbean was that the part of the Cruise Director (Mercedes) was replaced by a saleswoman. On every other cruise, our cruise director was a fun, outgoing, charismatic person who's job was to engage everyone on the cruise in fun activities, MC certain events, and communicate announcements over the PA system. Mercedes was none of that, and mostly, I don't blame her. While she could have been a little more charismatic, the problem was is her sole purpose seemed to be to get us to the sale events, book another cruise, book an excursion or to tell us about our very special "VIP" shopping cards that are good for each port. Not once did I see her in person, or hear of any fun activities on board the ship. Some other things I will touch on, simply to make my review complete: Food: While it wasn't bad, we were disappointed in the food. Carnival has much better food, and that's embarrassing. This is the only reason I bring it up. Carnival, who we actually liked cruising with, has a reputation of being a lower-class cruise line, and for them to one-up Royal Caribbean on cuisine is just wrong. The buffet was the same exact food everyday, with different sauce on everything. The dining room, while one of the most gorgeous we've ever seen, offered food that was just shy of impressive. It was tasty, and I give it credit for that, but we've always been wowed with Carnival's offerings in the dining room and I just think that's embarrassing. Rooms: The rooms were dated, but very comfortable. While it's clear that the ship had been renovated more recently in all of the public areas, the staterooms were quite old, but in great shape. The beds were acceptable, despite being able to feel the springs in the mattresses (I have never slept on a cruise ship bed, where this wasn't the case.) The spa and gym were spectacular. Read Less
Sail Date: December 2015
We just finished out tenth cruise (2nd on RC) aboard the Adventure of the Seas. She is a tired old ship that is in need of rest. This was not what I am used to on cruises. Her windows in the Wind Jammer restaurant were so dirty they made ... Read More
We just finished out tenth cruise (2nd on RC) aboard the Adventure of the Seas. She is a tired old ship that is in need of rest. This was not what I am used to on cruises. Her windows in the Wind Jammer restaurant were so dirty they made it hard to look through. Windows had apparently been replaced and had sealer smeared all over them. I will have to give Royal credit for good staffing. Out room steward was as good as they get and very friendly and helpful. The first two days we had no hot water and another guest we talked to had five days of overflowing toilets that the crew could not stop. Breakfast was the worst of our meals. It did not make any difference if you ordered omelets of just eggs they tasted like artificial eggs. The bacon was always limp and not crisp regardless of how it was ordered. Very little change in food served every day during lunch at the Wind Jammer. Also there was very few choices on the main dinning room menu. If not for our very good waiter (Warren) and our excellent assistant waiter (Alex) we would have probably have given up on the main dinning room but they made it worth attending. I think that twice is enough Royal, we'll be trying other lines in the future. Read Less
1 Helpful Vote
Sail Date: December 2015
We have been on over 25 cruises, half of those on Carnival mainly because of my children, they were great. The other 10 or so have been on all the others. This was our 2nd on RC. First one was not overly impressed, but had to give them ... Read More
We have been on over 25 cruises, half of those on Carnival mainly because of my children, they were great. The other 10 or so have been on all the others. This was our 2nd on RC. First one was not overly impressed, but had to give them another shot My wife and I are searching for a new, little more adult cruise line now that the kids are on to college. I use to tell people I could cruise around in circles and have a great time until I got onto a Royal Caribbean boat. 2.5 hours in line to get on the ship. The food is awful. Ok the first day ,but the exact same breakfast / lunch every single day. The orange juice is tang or worse. The dinners were no better, never the way you wanted it prepared when it comes to steak. Absolutely understaffed to the point that my wife's and I dirty plates sat in front of us literally for an hour while waiting on dessert. Not the fault of the waiter and asst. because they were running as fast as they could and just could not keep up as they had to handle everything including all drinks. RC is just expecting to much out of their staff, more profits I assume. This includes the specialty restaurant, the hostess was running back and forth to our table for our waters, bread, drinks while she was trying to seat other guests. Food there was sub par at specialty restaurant , cancelled the other 3 nights we had booked there. Be ready 18% gratuity on all drinks. 2 regular rum punches at the pool cost us $25 with tip. $8 to eat a hamburger at Johnny Rockets. Only other choice for hamburger or hot dog was dried up in a tin at the lunch buffet. Wife like to have a drink and movies under the stars.They played the same 2 movies the entire week. Tomorrowland and Alaho. Unbelievable!! Room service very much lacks selection exact same as buffet and breakfast dining in main dining room was the exact same food as the buffet. We are beach people, grabbed cabs to the beaches. Orient beach on St Marteen is cool. But save your self some money on therapy, don't go to the nude side. No one under 70. Ship layout is cool but dated, shows typical. Staff was nice. Islands were fantastic We will continue to search for our next go to cruise line, but no way it will be RC. Read Less
Sail Date: November 2015
Since this was my 5th cruise and all I'd ever cruised was Carnival, I thought I'd spend a bit more to experience a bit more elegance. Also, was celebrating my husband's & my birthdays and our daughter's & ... Read More
Since this was my 5th cruise and all I'd ever cruised was Carnival, I thought I'd spend a bit more to experience a bit more elegance. Also, was celebrating my husband's & my birthdays and our daughter's & son-in-law's anniversary. BIG MISTAKE. First of all: 2 twin metal cots made up the "king" bed in our balcony cabin, with thin, poor quality mattresses and pillows! SERIOUSLY?!?! We could literally feel the metal in the center of the bed! Windjammer food was poor quality, with many items repeated frequently. Tasteless desserts. Dining room was a little better, except for breakfast, where 3 tater tots (yes, in the formal dining room) were served on the plate with almost the same poor quality including powdered eggs, even in "custom" omelets). (Nothing like the made-to-order formal dining room experience on Carnival!) No separate pizza or hamburger, hot dog (best ever!) & fries stations like Carnival; those are served in Windjammer and are very poor quality. You can, however, PAY extra to get great food and service at the ship's Johnny Rockets. We really missed Carnival's great ice cream/yogurt stations everywhere on board, too; A of the Seas only had 1 tiny frozen yogurt station, which was almost always closed or had partially melted product! On that same deck, the only employees ever in sight were a few at the bar at deck's far end, and, while trying to watch a movie on 2 separate nights, the pool continually overflowed during rough seas, flooding the entire area around us; very hazardous, yet NO employee monitored situation. Music and entertainment was poor to average throughout the ship. Mystery dinner theatre play was adorable, but the otherwise tasty tiramisu had ice in it! Also, there was an obvious issue with food prep; servers hovered in front of kitchen area; conversations between them and the chefs there; half the room was served while the other half waited a very long time for main course. Ship stores carried very limited merchandise except the endless rip-off watches and bracelets; Macy's/other retailers' sales beat them any day! Food on that deck was poor quality, also. Narrow halls on cabin deck were constantly littered with service carts and equipment -- like an obstacle course! Paid for internet, but had almost no service the entire last day at sea! No help there either. But I think the biggest disappointment was the big change in taxi & other port services. They've unionized now, and rates are much higher. In St. Thomas, I asked the taxi driver to take us to Magens Bay. The route he took us looked unfamiliar to me; sure enough, he took us to a much less attractive beach in a poor area. When I reminded him we wanted Magens Bay, he took us there and did not charge us more. Snorkeling there, however, was not as good as in the past; perhaps because I had gone there via catamaran previously. I had planned a return visit to the beach at Anse Chastanet in St. Lucia, but the "co-op" rep discouraged us, saying it was too far away; the charge was also much higher at $55/person than a few years ago. We took their suggestion to go, instead, to Pigeon Beach. HORRIBLE. Cheap plastic strip lounge chairs & umbrella (average price: $20/pair) lined up side by side all along water's edge and, worst of all, day-long harrassment by islanders repeatedly walking the beach in front of us selling everything imaginable, including watered-down rum in coconuts, jewelry, LEG RUBS, lemonade & water, etc. (Some reported they were also offered marijuana and sex.) Water, even quite a distance out and around between the rocks in cove, was murky; terrible snorkeling. FYI, if you want freestyle dining, upon boarding the ship, if you go see the Maitre'd, as I did when told to do so, they will "try" but will not change you over to anytime/free style dining. Read Less
Sail Date: November 2015
My very first cruise was on Royal Caribbean's Song of America in 1982. At the time most everything was included except shore excursions and gratuities. Sodas, beer, wine and a special drink of the day were all included. The ... Read More
My very first cruise was on Royal Caribbean's Song of America in 1982. At the time most everything was included except shore excursions and gratuities. Sodas, beer, wine and a special drink of the day were all included. The entertainment, food and service was phenomenal. The ship was busy at night with the crew ensuring everything was spotless. Fast forward to 2015. Upon booking our cruise, we were to receive a $200 room credit which took several hours and trips to guest services to finally receive. Prior to our cruise, I added internet service to my shopping cart on the RCCL website to take advantage of their buy one, get another device at 50% discount. It added two full price packages to my shopping cart. I picked up the phone prior to checking out and called RCCL. After 5-10 minutes of being on hold, I was told the discount would be added as a room credit. This also did not appear in my account. It took 4 requests and 3 trips to guest services to get the credit (last day of cruise). The prime entertainment on the ship wasn't anywhere near the Las Vegas Extravaganza of our first cruise. It was a singer/comedian that had once been an opener for Julio Iglesias. On my first cruise you could order the Lobster and Filet Minion to make your own Surf and Turf. (all included) On this cruise it would have cost you an extra $40+ in the main dining room. The service overall in the dining room, and our room steward was exceptional by todays standards but would be considered poor in days past. Sad to see luxury cruises going the way of airlines. My wife and I both had the Ultimate Beverage Packages. Average wait for a drink at the bars around the pool was 35 minutes. Longest was 45 and that was to get my Coke cup filled. Our package allowed selecting any wine up to $12 per glass. The selection was horrible. The wines on the list are available in Houston for under $12/bottle. They had a few good wines on their wine list that could only be purchased by the bottle but you only got a 20% discount if you had a beverage package that included wine. (Opus 1 Cabernet $249 as an example) I tried using one of the wait staff on the pool deck to get a beverage for my wife. This again took 35 minutes. I noticed 6 waiters standing poolside watching the "Belly Flop contest) which probably impacted the turnaround time on my order. I took this cruise wanting to relax and have a good time, free from worrying about day to day issues that arise. It seemed like I had more issues on the ship than I usually have at home. Another example was the crew "refurbishing" our balcony during the cruise. Upon arrival there was a sign on the door to the balcony saying "wet paint" do not use. I asked the room steward about it ad he said they were prepping and painting the deck in our area and that it was ok to use if we were careful. On the 4th day of our cruise we came back to our room at 3pm in the afternoon planning to clean up and meet our friends for cocktails at 4:30pm. Upon opening the door to our room there were two men with respirators working on the balcony. The table and chairs from the balcony were upside down on our bed. The room was pungent with fumes from the paint. I went to guest services and was told the room would be available in about an hour. To be fair to Royal Caribbean, this is a trend happening in the cruising industry. I have found that the ala carte approach to cruising, while it appears less expensive, actually costs about the same as all inclusive ships like Regent, Crystal, Seaborne, etc. With the all inclusive you have nothing to worry about and no monetary decisions to make. In addition the service seemed much better when there is a "no tipping" policy on the all inclusive lines. We were charged $12.95 Per person per day for Gratuity (added to our room bill). This is in addition to the 18% added to most bills for purchases on board. When you ordered a beverage, you had to wait for the computerized bill to be entered and printed even for the $0.00 charge. It had a line to add an additional gratuity prior to signing. After waiting 35 minutes for a drink at the pool bar I was tempted to put -$2.00 as a tip and a note to put the credit on my room. How does charging everyone the same amount and adding it to the room bill reward individuals who have provided great service? I am just glad that I had a chance to experience a few real luxury cruises before they are gone forever. Read Less
1 Helpful Vote
Sail Date: September 2015
I expected a lot of activities going on all the time since the ship is so big, yet the majority of the floors are for cabins, leaving not a ton of public space for the 6,000+ passengers onboard. Buffet, shows, pool, jacuzzi, everything is ... Read More
I expected a lot of activities going on all the time since the ship is so big, yet the majority of the floors are for cabins, leaving not a ton of public space for the 6,000+ passengers onboard. Buffet, shows, pool, jacuzzi, everything is jam packed of people. There's a line to get breakfast in the morning and to do any of the activities (wave rider, rock climbing wall, zipline, ect). Each port is flooded with fellow cruisers amounting to a small town leading to crowded sightseeing and more lines to wait in. Not my kind of vacation and definitely not relaxing. I won't be back on a big ship again. Read Less
Sail Date: August 2015
This was by far the worst. A/C didn't work or didn't work well (except for stateroom) common areas were extremely warm. Windjammer food was tasteless, and no variety at all. Didn't even have bagels! Elevator buttons not ... Read More
This was by far the worst. A/C didn't work or didn't work well (except for stateroom) common areas were extremely warm. Windjammer food was tasteless, and no variety at all. Didn't even have bagels! Elevator buttons not working, lights out, mold on ceilings etc. etc. Stateroom was ok except that the during showers the bathroom floor flooded. Had the premium bev. pkg. and was surprised that after dinner I couldn't get a $2.50 espresso, but I could get an $11.00 martini. Disembarkation took over 2 hours and customs took about an hour, barely made our flight. Cigarette smoke was all over casino area, around pool etc. Read Less
Sail Date: August 2015
I have been on five total cruises, the last two with Royal Caribbean and the rest with NCL or Princess. I was super impressed with our last cruise on Royal Caribbean's Freedom of the Seas, so I was shocked when I got on the Adventure ... Read More
I have been on five total cruises, the last two with Royal Caribbean and the rest with NCL or Princess. I was super impressed with our last cruise on Royal Caribbean's Freedom of the Seas, so I was shocked when I got on the Adventure and saw that it was in utter disrepair. My husband and I went with a group of 8 friends; four of them we had convinced to come with us on their first cruise as we promised it would be the best bang for their vacation buck. Now, I will say that overall we still had a great time as we aren't a group of people who are going to look for reasons to be upset and mopey...but the ship was pretty dated and beat up. From small things like the elevator buttons being broken or missing altogether up to our room smelling musty and having mildew in the shower. I don't want to drone on about all the things that were "wrong", but suffice it to say that just about every single thing on this ship evoked the feeling of, "Well, I guess they just phoned it in on that one". Many of the activities were planned at such times that it was not an easy feat to get to them plus dinner if you had either the 6 or 8:30 reserved dining time which was also annoying. Having five ports of call was amazing and we thoroughly enjoyed that, so that's a plus! But, spending the same amount of money on this ship when other ships that are WAY nicer are the same price is also quite frustrating. The embarkation and disembarkation processes went well and the staff at the reserved dining times were kind. However, overall it seemed like all the crew on this ship were people who might not quite cut it on other ships doing the job they were doing. I found it odd how the customer service was just a touch off. Nothing super glaring or rude, but simple gestures like saying hello or letting a passenger pass first in a hallway rather than charging ahead and making the passenger wait. I realize that might sound like I'm saying that everyone should bow to the passengers every whim...but in reality if I were walking through a supermarket and was crossing paths with a staff member, they would stop and let me go ahead first... it's just customer service 101. It didn't ruin my trip or make me angry, it just illustrates the point that the customer service was a hair off and a little disorienting. So, overall I would definitely not recommend this ship to anyone and I will not be traveling on it again myself. I won't go as far as to claim that Royal Caribbean is going downhill, but I have contacted them regarding this experience and hope they reply in some helpful way to keep me coming back since myself and my friends have had nice experiences with them in the past. Read Less
Sail Date: July 2015
We travel a lot on several cruise lines but I have to say this cruise line was the worst we have dealt with. First the very first day in port we were lead to our shore excursion far from the ship only to be told that the tour had been ... Read More
We travel a lot on several cruise lines but I have to say this cruise line was the worst we have dealt with. First the very first day in port we were lead to our shore excursion far from the ship only to be told that the tour had been canceled and they knew about it for weeks prior to the cruise. When we went back to the ship for a refund we were given a run around with the ship saying they knew nothing of the tour being canceled until all 30 of us showed up wanting refunds. Also when in another port on a tour a guy came up to where we were swimming and started selling drugs to the people on our boat. The captain and tour guys knew the guy and saw him dealing the drugs and said nothing. When we got back to the ship getting on was so crazy we lost the people who bought the drugs so we could not point them out to security(who rushed everyone through). When we finally did make a report to security it was as if we were wasting their time. If you buy the drink package be ready for the bartenders to stare you down as they watch every move you make just waiting for the sign to cut you off. Also if you are given gift certificates from family members as a way to help pay make sure you call and redeem them at least 3 weeks before you sail otherwise you lose that money as we did. The islands and sea were wonderful but as far as this cruise line I do not recommend them as a first choice. Read Less
Sail Date: July 2015
We had the Royal Suite onboard this ship that was recently refurbished, this is the most expensive room on the boat and comes with some perks. First-the check in was a nightmare, if you didnt have a suite you were in a line with 500 ... Read More
We had the Royal Suite onboard this ship that was recently refurbished, this is the most expensive room on the boat and comes with some perks. First-the check in was a nightmare, if you didnt have a suite you were in a line with 500 people carrying your bags waiting for hours. Mini bar was dirty in our room (left over hard boiled eggs and opened water bottles). Johnny rockets service was horrible, the food was DISGUSTING. We have been on Oasis and Allure and this ship lacked big time! The coke machines other RCCL ships have are missing here, yet they still sell the high tech soda cups, what a dissapointment. Concierage lounge - free drinks and hot dogs, fried shrimp, and cheese every night. Horrible food and variety Automatic curtains didnt work in room and the tub on our balcony was 20 years old. The water pressure was so bad it took 60 minutes to fill the tub! Dining room food--imagine college dorm/hosiptal cafeteria because thats what they serve. Pros-Breakfast for suites was great, buffet for dinner was better then dining room the one night we went, dining room service was above average. The show was great - Ron Lucas was one of the best shows we have ever seen! Read Less
2 Helpful Votes
Sail Date: May 2015
This was my 4th cruise with Royal Caribbean and I must say it was a HORRIBLE experience!! The group that I went with was my family and it was 10 (age range 12-67) of us boarding the Adventures of the Sea in San Juan, PR. I should have ... Read More
This was my 4th cruise with Royal Caribbean and I must say it was a HORRIBLE experience!! The group that I went with was my family and it was 10 (age range 12-67) of us boarding the Adventures of the Sea in San Juan, PR. I should have known that the cruise may not be great from the moment we boarded the ship. As soon as we boarded the ship we were greeted with an AWEFUL smell in the hallway areas by the stairs. The smell was of a mildew nature. Luckily the smell eventually went away however; it continued to resurface at sporadic times throughout the trip. Our group of 10 had a total of 5 rooms and the rooms were divided between the port side and ocean side. 3 rooms were on the port side the 2 on the ocean side (which were located on the 7th and 8th floor) and the ocean side rooms had the worst smell one could ever imagine. The smell was very similar to raw sewage. The smell continued for them for the duration of the trip. Complaints were made to customer service and they had housekeeping clean the carpet as a means of refreshing the room. The smell went a way for a few hours but it resurfaced. The smell was so nauseating that I felt the need to vomit every time I came in contact with the smell. I was fortunate it was not my room however; it did belong to someone in our group. As I stated in the beginning, this was my 4th cruise with RC and by far my worst. The customer service staff at the help desk and phone was not very helpful and most lacked the knowledge and skillset to perform their job duties at a minimal level. I think some of them along with the staff taking room service orders should either have a position where they have no contact with customers or rethink their career choice. If you’re not able to talk to people then you should be re-trained or find a job more suitable for their non-customer services skillset. We even heard staffing stating that they don’t care about the customers or their complaints. REALLY!!! You say this while I’m within ear range of hear you!! The food was also bad, especially in the Windjammer. Most of the time it was cold and the taste was very bad. The only food that was "ok" was the restaurant Giovanni's and the “my time dining”. The entertainment was also an epic fail. Whomever, the cruise director is for the ship should maybe take time out to visit Allure or Oasis of the Sea to get MUCH better ideas for entertainment. The shows were awful and I decided I didn’t want to see any after attending 2. On prior trips I had seen all the shows because they were fantastic and also participated in other events throughout the trip. If anyone is thinking about taking this ship I would not recommend this ship at all!! The smell, food, entertainment, and customer service is horrible. I hope my recent trip from May 16, 2015 and reviews help people make the best decision for their vacation choices. FYI… I also expressed my concerns and dissatisfaction to Royal Caribbean via email and have yet to hear back from them. If it wasn’t for the fact that I had never been to the designated stops I would of never of went on this ship. Read Less
Sail Date: April 2015
We are frequent cruisers and this was our first trip on Adventure of the Seas. We have always cruised Carnival - not just for the lower fares - but because of the staff & service. Starting out, Old San Juan is just beautiful and it ... Read More
We are frequent cruisers and this was our first trip on Adventure of the Seas. We have always cruised Carnival - not just for the lower fares - but because of the staff & service. Starting out, Old San Juan is just beautiful and it was our 3rd trip to the city. Spend time getting to know old San Juan - tucked away on side streets are wonderful restaurants and shops. We stayed at the Sheraton Old San Juan for two nights - rooms were fine and staff were friendly. Certainly convenient to the Carnival cruise lines and just a short 15 minute taxi ride to the Pan American terminal where Royal is based. Getting on the ship was fairly hassle free - we arrived by 11:30 AM at the terminal (though they told our 8th floor not to arrive until 2 PM - we still got on the ship this early and avoided the major crowd.) Our first encounter at the Poolside Bar was rude and not very helpful. He maintained this attitude for the entire cruise - not just to us -but to other guests that I witnessed. Shame on him. Eight of us traveled as a family - we booked "inside" rooms - our first time. I probably will not choose to book an inside room again just because it's very disorienting with no light, etc. Others tell me it's helpful to put the TV on the ship's webcam channel and it will light your cabin as daylight approaches. Rooms are very small - but we didn't experience any ship movement which I was grateful for! The cabin was kept clean - we only received 2 towel animals (they might have been the same animal now that I think about it!). I overheard other guests "complaining" about this lack of detail but I really didn't think twice about it. The Windjammer buffet food is fine - no different than Carnival's food. However the main dining room evening food was far superior to Carnival's. (Though it wouldn't entice me back on Royal). The staff in the Mozart room work very hard and are over the top eager to please you to get that extra gratuity. Go to breakfast in the Vidali (sp.?) dining room - it's worth sitting down and having breakfast served to avoid the bumping & bustle of the food buffet lines in the Windjammer. Service was great in the dining room for breakfast. We didn't go to any shows - we had heard they were just mediocre. Ports were fine - we've been to most before except for Aruba and Curacao. Worth visiting. We booked all of our excursions through Royal. My biggest recommendation is to AVOID THE SUNSET COCKTAIL CRUISE IN ARUBA - it's not worth your time or money. They claimed it's barefoot elegant - whatever that means. The Captain was abrupt and not friendly at all. The cocktails were horrible - SUPER sweet stuff mixed with watered down alcohol. They ran out of most of the drinks half way through. The bathrooms were flooded - gross!!! Noone talked during the cruise - telling us what we were looking at - they even took the catamaran back to dock well before sunset. I didn't mind because we couldn't wait to get off of the boat! Disembarking was a nightmare - totally unorganized and chaos. Royal should take a look at how this is run (two US Custom agents to process over 3,000 people!) Seriously!!! Overall - a very negative review on my behalf. We travel extensively and most all of my feedback is positive. I could find very little positive to say about this Cruise line - sorry! Read Less
Sail Date: February 2015
I read several poor reviews before booking this cruise. I thought the reviewers were being overly harsh, but they weren't. My husband and I have had several wonderful cruises. This cruise was not one of them. The food in the ... Read More
I read several poor reviews before booking this cruise. I thought the reviewers were being overly harsh, but they weren't. My husband and I have had several wonderful cruises. This cruise was not one of them. The food in the Windjammer Café was bland and monotonous. It was open limited hours. After 9:30 at night the only place to get food was in the Royal Promenade Cafe, which served the same sandwiches and desserts every single day, unless they were out of something. There were long lines at this Café. The entertainment was basically non-existent, other than a nice ice show, one guest singer and the Beatles Maniacs show. The same movies were shown over and over. "Think Like A Man, Too" was shown at least a dozen times. We were very bored throughout the cruise. If you have ever been on a Princess or Norwegian cruise, you will be disappointed with Royal Caribbean. Read Less
Sail Date: January 2015
We were disappointed with our cruise on the Adventure of the Seas. This was not our first cruise with Royal Caribbean and did not meet our expectations. First off, the weather was great, the arrival and getting on the ship was smooth. One ... Read More
We were disappointed with our cruise on the Adventure of the Seas. This was not our first cruise with Royal Caribbean and did not meet our expectations. First off, the weather was great, the arrival and getting on the ship was smooth. One of the advantages of cruising with RC is that when you move up the ladder with several cruises is that you gain preferred access on the sailing date. However, there were a few items of that we were disappointed with on the cruise. First off, our stateroom attendant was below average, the best example of this was we ran out of shampoo one morning while my wife was showering, not a way for us to start the day. On the first port day, room service was an hour late, and for those with excursions, well it was a rush to make the trip. That evening, we had requested a table for two, and we were seated at a table for 8. I that evening reminded the steward of our request and was told that it would be taken care of. The next evening we were once again at the same table when I spoke to the same supervisor he did not remember me. Finally, the next night we were seated at a table for two and I guess punished as it was right in front of the servers station. On a number of occasions, the activities staff was late and unprepared. The discounts that are provided electronically were not correct, we had to check with the Guest Relations desk a number of times to correct our bill, and they did not speak English and finally just gave up on some of our discounts. There was to be an on board barb-a-que on our last sea day, we were told it would be at noon, when we checked it was move to 12:30, at 2:30 we gave up and ate in the WindJammer. On other RC ships we have purchased soda packages, however on this ship they did not have the automatic dispenses as on other ships and people would have to wait in line at one of the extremely busy bars for a refill. We noticed that there were not as may passengers with drink cups as there had been on other ships. Disembarking this ship was a mess, the staff did not communicate to the passengers, we were in the hall, back in the waiting area, in the hall, some people were heard to say they'd never cruise with RC again. They do this every week, you would think this was one thing they could get right. Read Less
Sail Date: January 2015
This was our first ever cruise. My husband, myself and my two boys, aged 11 and 8 had a good experience. I would rate it a 7 out of 10 overall. We travelled 12 hrs to Puerto Rico, and the kids were great. As we were told by many seasoned ... Read More
This was our first ever cruise. My husband, myself and my two boys, aged 11 and 8 had a good experience. I would rate it a 7 out of 10 overall. We travelled 12 hrs to Puerto Rico, and the kids were great. As we were told by many seasoned cruisers, we immediately checked in and went to register the kids for the Kids' Club. Then we tried to get something to eat. Unfortunately, everything was closing for the muster drill and we had to wait even longer to get anything. It was very frustrating as it was a solid hour before the drill and we were tired and hungry. On the Kid's Club...we registered the kids immediately upon our arrival, returned for the evening 'Open House', and still got no information on how/when/where the activities run. When my hubby went to drop the kids the following day, he was told they were 'closed'...??? We had an interior cabin, which worked well for the four of us. There were a couple of minor issues with the room as a result of the age of the ship, and general wear-and-tear. We had a crewman come look at the problems which included a broken hinge on the door cabinet on the fridge, the fridge wasn't cool, and some issues with the drawers not functioning properly. The housekeeping was good and Lyn was very kind but the bathroom was never really 'fresh smelling', which was a little disappointing. Our waiter at the dinner table was a big disappointment. I have to say I found his demeanor slightly offensive. He was oppinionated about what we chose to order for dinner, and seemed not overly interested in our needs. He then explained how he would like us to give him a perfect review, and the following evening at dinner, he was absent most of the time. There were a few empty tables in his area, but I was continually looking for him. He wasn't around. We sat with empty plates in front of us for about 10 minutes, with no one in sight to clear them. He really didn't seem to care at all about our dining experience! The a la carte offered very good food, the buffet was so-so. The fruit was awful (some canned-believe it or not!) but there was lots of food selection. On our final night, the only evening we used the kid's club, my hsuband and I went into the upper lounge with drinks, intending to maybe order another. We were there for about 15 minutes, and no one came to offer us a refill. There was only one other group in the lounge at the time, and they got refills...???? Because of these issues, and maybe because my expectations were high, since we've had SO many people rave about RC, I must say I was a little disappointed in the service/experience we had. The boys absolutely LOVED it, shore excursions included, and look forward to cruising again. As for me anf my husband, we were ready to get off and it'll be a while before we cruise again. Btw, none of us experienced any seasickness, so that doesn't factor in my review at all. Good cruise, yes. Great, no. Read Less
Sail Date: January 2015
I was originally excited to try Royal Caribbean again as it has been about 6 years since I sailed Royal. I remember the food being spectacular and the shows fun. This time was a huge disappointment! Let me start from the beginning. We ... Read More
I was originally excited to try Royal Caribbean again as it has been about 6 years since I sailed Royal. I remember the food being spectacular and the shows fun. This time was a huge disappointment! Let me start from the beginning. We arrived in San Juan (a party of 6) the day prior and stayed at the Sheraton Puerto Rico. This was a nice hotel and you can practically walk to the port it is so close! Embarkation was a breeze and we were on the ship within 30 minutes of arrival. Cabins were ready by 2pm so we didnt have to wait long to go to our cabin. Our cabin steward Jove was AWESOME! So friendly and the room was always refreshed. I was a little nervous about some comments about the cleanliness of the ship but I found it to be very clean and while some furniture looked a little worn it was more than acceptable. If fact, we all felt that the beds were extremely comfortable and my back is very finicky! The cruise itself was disappointing. The shows were non-existent. There were no production shows and the evening's entertainment was no better than what we were getting in any of the lounges. The ice skating show was nice but they repeated that during the cruise. The casino, however, was paying off like crazy! Many of our group came out ahead for the week! I would say that at least 3/4 of the passengers were Spanish speaking guests. Nothing against that but I wasn't prepared for almost all activities to be in Spanish only (including trivia). There were a few in English but if the majority of the people at the activity were Spanish speaking the event was in Spanish with some translations thrown in. The Activities staff did not impress me...with the exception of 1 staff member. Her name was Xixi. She was just adorable and did trivia a few times. So very nice and was clearly having the time of her life! Even the Love and Marriage game show was separated into Spanish speaking and English speaking shows. The English speaking show probably only had 80 people in whole theatre. The interesting thing was the majority of people on the cruise were a group of girls celebrating their Quincinera so it was neat to see the girls all dressed up in the pretty gowns. The food was not impressive. Very bland and even the Windjammer was the same food repeated throughout the cruise. Our waiter Mehmet was awesome! Again he did the best he could and accommodated our needs (we had several with food allergies) like a champ! The bar service was a joke! I went to the Duck and Dog and ordered a Vodka/Cranberry and had to wait because they didn't have any cranberry juice. What bar doesn't keep cranberry juice? Also tried ordering one of their signature drinks, the Toasted Cherry Sangria, when they brought it out they said they were out of cherries so they muddled strawberries and mixed it with Toasted Cherry Vodka...yuck! Tasted like cough syrup! The ports were nice (St. Kitts, St. Thomas, Curacao and Aruba) but some of the excursions were very rushed. The best excursion was in St. Kitts to the plantation and Rum tasting! Very nice and informative! Embarkation was another cluster! Had to wait 45 minutes - 1 hour delay in calling numbers as they had too many people on the gangway. It took forever! All in all...I don't think I will be sailing Royal again for some time. I will stick with Princess and Disney. Read Less
Sail Date: December 2014
This ship was a disappointment from the first step on board. The staff was uninterested and at times even rude. The ship itself was dirty, handrails and counters were sticky and stained. Guest services had old poinsettia plants, with ... Read More
This ship was a disappointment from the first step on board. The staff was uninterested and at times even rude. The ship itself was dirty, handrails and counters were sticky and stained. Guest services had old poinsettia plants, with leaves falling off. It was like no one cared. The spa staff was unfriendly. I walked in and tried to get some information and no one said anything, they just looked and me and went on working. Staff in the main dining room did their best, but the food was hopeless. Often served cold, undercooked, with poor cuts of meat. Our cabin attendant was a kind man who worked hard, but I felt he was rare on this disaster ship. It should be renovated completely. It's a mess! Most of the staff needs lessons in customer service. I would not recommend this ship to anyone. Seven nights on this cruise was too long. I've never said this about a holiday, but I couldn't wait to get off this ship. One thing I witnessed, was a man in the 5th floor promenade (ice cream counter) flirting with young girls. He was probably in his 40's and I heard one of the girls say to him, they were almost 18. Don't know his name but he was a bald Caucasian man about 5'7" and had a Russian (I think) accent. He usually wore a black baseball cap and red shirt. My daughter was with me and she thought his behavior was disgusting. I found staff to be rude over and over again. Most of them don't smile and aren't interested in being helpful. It's like a really disconnect in the training of staff. There was an exception worth mentioning though and that is "Samantha Telesford"a (I hope I have her name right). She is a gem! Personable, professional and a lovely lady, with a sense of humor. I have worked the in customer service industry and this ship falls short. Read Less
Sail Date: October 2014
In 2013 we sailed out of Rome on the Navigator of the seas. It was our first cruise and it was almost perfect. The ship was spotless the crew were friendly and polite. We learned a lot from this cruise. And one of the things we did learn ... Read More
In 2013 we sailed out of Rome on the Navigator of the seas. It was our first cruise and it was almost perfect. The ship was spotless the crew were friendly and polite. We learned a lot from this cruise. And one of the things we did learn was to travel from Canada to Europe a few days earlier than the sailing date, and get over the jet lag. The Navigator of the Seas was due to depart from Southampton on October 12th so we spent a couple of days in the U/K getting into the time zone. Two days before we were due to depart I received a phone call telling me that the ship was on its way back to Southampton and that some passengers had been taken sick with the Norovirus. Our boarding would be delayed by 3 hours while they sanitized the ship. They gave us a new boarding time for our deck. I received two more calls over the next two days and also one e-mail telling me about the delay. We arrived at the departure terminal at the time they told us to. Our bags were taken away from us as soon as the taxi stopped. Then we had to join a long line of passengers waiting to check in. The longer we waited the darker the clouds got, and just before we hit the part of the queue where there was a roof it started to rain. Nowhere to go just stand there and take it. Lucky for us it was not raining to hard and after a while they called our deck number and we went into the terminal. Also lucky for us we had sailed with Royal Caribbean before so a lady stuck a gold sticker on my shirt and we joined a shorter line up. I felt sorry for all those that we in the other line up it snaked back and forth for a long way. Our check-in was not too bad the agent scanned our passports and we were on our way within a few minutes. It took her about the same time to check us in as it did the agent at the airport in Toronto. Once on board the ship we went to Deck Six we got there around 5.15pm. But we could not go to the cabin because they were still cleaning. So we all went downstairs to listen to the emergency drill instructions. After this was completed we went back upstairs but we could not go to our cabin as they were still cleaning. So we all went for dinner at the Windjammer. At 7pm we returned to Deck 6 and found that we could now go to our cabin the luggage was outside the door. As far as the cruise was concerned at was a lovely cruise we went to some nice places and saw lots of interesting things. We did one ship tour at Gibraltar but other than that we made our own arrangements. In most cases we went on the red hop on and hop off busses. Unfortunately the Norovirus cast a big shadow over the cruise. In the buffet (Windjammer) you could not serve yourself they had staff standing out in front serving you. It was obvious that they had to use staff from all parts of the ship to do this job. One day there was a man with wellington boots and coveralls serving. He had gloves on but it was obvious that he did not know how to serve people and he spent some time chasing the vegetables around the dish before he caught some and put it onto my plate. Now you cannot blame these members of the staff for not doing a great job. First of all they do not want to be there, second they are not trained as waiters and in the case of my guy with the wellington boots I am sure he does a great job somewhere down in the depths of the ship doing what he is trained to do. As the cruise went on it was obvious that they were being overworked and were not enjoying life at all. But they were doing their best and I thank them for that. My really big beef about Royal Caribbean is the disgusting price that they charge for use of Wi-Fi. Their prices are outrageous. We spent some money on Wi-Fi but then when we went onshore we just went to MacDonald’s or Burger King or to a restaurant and sent out e-mails free. In this day and age where most people went to keep in touch with family at home WI-FI should be free. After we arrived back in Southampton we choose to walk off with our suitcases and we had no problems doing this and no delay. We find it easier to do it this way. In general the choice of ports was good and the ship arrived and departed each one on time. But this ship is nowhere near as well run as the Navigator of the Seas was and it was starting to show its age even after having an alleged refit this year. For 2015 we had picked out two cruises both the same length and this cruise helped us make up our mind which one to take. In 2015 we will not be on Royal Caribbean we are going to try another cruise line.   Read Less
1 Helpful Vote
Sail Date: October 2014
Returned today from the france and spain cruise , the organisation on this cruise was very poor as was the entertainment , i really dont want to attend a session on how to fold a napkin correctly ! there were ques just about everywhere on ... Read More
Returned today from the france and spain cruise , the organisation on this cruise was very poor as was the entertainment , i really dont want to attend a session on how to fold a napkin correctly ! there were ques just about everywhere on the ship couldn't get a seat alot of the time in the cafe's or promenade which was basically 2 shops ! The duty free shop was closed for our whole trip , though i have to say the food was excellent i really dont have any complaints of food or cleanliness as it was brilliant ! and the staff were fantastically hard working and mostly happy and helpful at all times especially in the strauss dining room food was superb and sameer ross and ervak who were our waiters were fantastic all week very professional at all times and couldn't do enough for us infact they made our cruise bearable ! if you like ques and poor entertainment then i recommend lol the ports were boring we stopped at le harve which was our last stop and it was yet another shopping centre like the last 3 stops but this time all shops were closed well most of them due to it being a bank holiday which they failed to tell us before we booked transport ! excursions were overpriced as was everything else :( Read Less
Sail Date: September 2014
My wife and I have only ever cruised with Royal Caribbean over the years and have diamond status, so I guess we can be classed as loyal customers. We have been on the AOS before and had a great time but this one was different. First of ... Read More
My wife and I have only ever cruised with Royal Caribbean over the years and have diamond status, so I guess we can be classed as loyal customers. We have been on the AOS before and had a great time but this one was different. First of all boarding was delayed due to the norovirus being on board. Automatically most people would be concerned and we were no different. However, we understand that these things happen on cruise ships and we were determined that it wouldn't spoil our cruise, although we would have to be very careful throughout. I suppose having this hovering about for the full 14 days does have an impact on you mentally. As always most staff were pleasant but I found most of the deck attendants to be ignorant and unhelpful. Now onto the food. In the MDR the staff serving us were great so no complaints whatsoever there. However the food served was generally lukewarm, which I mentioned but was never resolved. With the virus on board you would think that serving lukewarm food should have been a key issue to sort out. It wasn't. The head waiter was never seen nor did he speak to us until the last night. Wonder if that could be something to do with tips?? In respect of the MDR menu I found it to be very poor with not a great choice. They had two Indian dishes every night but no Chinese or other international cuisines, apart from Italian which you'll see below is an issue on this ship. We went to the Giovanni's restaurant, which has replaced Portofino's. My wife has a garlic intolerance and (as we have done on other ships) asked for the garlic not to be used in her food. We were told this could not happen because the food was pre-prepared off the ship (same answer given in the MDR). So much for producing food freshly made! Not impressed. We never went back. This sounds like we were miserable throughout but the opposite is the case. When we go on holiday we enjoy ourselves and try not to let anything get us down. We had a great time and met some fantastic people and had a superb laugh. The issues I've raised I thought I'd share with you but a holiday is only as good as you want it to be.... and we had a ball!! We are booked on AOS next March sailing from San Juan, Puerto Rico on a Caribbean back to back. Needless to say we will be cancelling this cruise and will be looking elsewhere!! In regard to the ports, we have been to most of them and went off ship and generally did our own thing. However, on most days the weather was fantastic so we would go off for an hour and then head back and soak up the sun. Our highlight was Lisbon which we found to be a lovely city. We are going to spend a long weekend there next year as there wasn't enough time (or stamina in the legs) to see everything we wanted to see.   Read Less
Sail Date: August 2014
Have today returned from 12 nights around Western Med and am very disappointed. First went on this ship in 2010 and loved it. Now not so sure. Yes it was August but the ship was over run with out of control children. Not too bad during ... Read More
Have today returned from 12 nights around Western Med and am very disappointed. First went on this ship in 2010 and loved it. Now not so sure. Yes it was August but the ship was over run with out of control children. Not too bad during the day but at night time it was a joke. They were everywhere and no one was controlling them; least of all their parents who were nowhere to be seen. They were going around in gangs and doing the things that gangs do: noise, bad language; pressing all the buttons in lifts, leaving food and plates in the lifts, on staircases and everywhere in between. Pool side at night was a war zone with them throwing food and drink all over the place. We found the hygiene standards had dropped seriously. Tables were left uncleared for hours, very few were ever wiped leaving sticky surfaces so you were wary of putting your belongings on them. There was a noticable lack of staff and those who were visible did not seem to have any heart in their job. Food left a lot to be desired. We used the Windjammer and were amazed at the lack of choice. Every day was the same food: sushi, pasta, and curries. If we were lucky there was fish or a meat pie but the vegetables as potatoes left a lot to be desired. Desserts were the same every day as well. Half a cup of jelly, carrot cake and fresh fruit. A different steamed pudding was available with watery or lumpy custard but no-one had thought to cut the sponge into sections so after 5 minutes it resembled a disaster zone. The whole cruise was likened to a booze cruise as a large majority of guests felt it was their duty to get as drunk as possible using their drinks package deals. On the last night security had to be called to a lone middle aged woman who was sitting in the smoking lounge abusing everybody in there. She was absolutely slaughtered and had to be removed back to her cabin. She managed to upset several people with her behaviour and we were later told she had done the same just 2 nights earlier in the Dog and Duck pub. Security handled her and the situation extremely well but maybe they should have stopped selling her drinks sooner. This sort of behaviour is not what we expected on Royal Caribbean and it has certainly put us off going again with them. Entertainment in the Lyric Theatre was very poor. One night they showed a film despite having the on deck big screen and a viewing room (small cinema)   Read Less
Sail Date: May 2014
The refurbishment of the ship in April was not very extensive, many of the public areas are looking very tired. The biggest change was to replace the very nice Italian restaurant Portofino with a very ordinary Italian restaurant called ... Read More
The refurbishment of the ship in April was not very extensive, many of the public areas are looking very tired. The biggest change was to replace the very nice Italian restaurant Portofino with a very ordinary Italian restaurant called Giovanni's table. From the low end cutlery and crockery, cheap table cloth and "rustic" menu, you know this is another cost cutting exercise by the bean-counters at Royal Carribean. You still pay a $20 surcharge, but now the food is no better than in the main dining room. We spoke to a number of crew members who were equally unimpressed by the change. Perhaps on the larger ships with many dining options Giovanni's Table has a place. However, on a ship with only one "Special" restaurant it is a big mistake. Johnny Rockets on Adventure of The Seas is also below the standard of other Royal Carribean ships. Certainly way below independence of the seas. The music is either not played or too quiet to hear, the dancing waiters are half hearted and the signature greeting on arrival and departure only happens about one time in five. It's as if the staff are bored with the concept and can't be bothered to do it for the benefit of the guests. Having said that the burgers and milk shakes are still worth the trip! I used to enjoy a fine Cuban cigar on the balcony, watching the sunset, but since January of this year smoking on balconies has been banned. (Nice of them not to mention this last August when we booked!) The cigar lounge was also very poorly stocked, with a great menu of cigars, only about three of which were actually available. The new smoking policy is not coherent as signs on the stateroom balconies still remind you to ensure all smoking materials are extinguished, even though you are now not allowed to smoke. The alcohol policy is also a mess. Previously it was forbidden to bring any alcohol on board. This time at Southampton guests were bringing on wine. The service staff at check in seemed unclear, one said that a new policy allowed a certain number of wine bottles to be brought on, another staff member thought alcohol was still banned. The onboard literature states alcohol cannot be brought onboard, but then refers to a corkage charge if you drink your own. Total confusion reigns! The penny pinching is getting worse, it started when they stopped sending out luggage labels and wanted you to make your own by printing them off and using Sellotape! Now gratuities are automatically added to your account each day and 15% is automatically added to all drinks, yet the new electronic payment terminals still try and squeeze further tips from you every time you buy a coffee on the promenade. The up selling by the staff is also intrusive, if you go to the spa you get a hard sell on products and repeat appointments, if you eat in Giovanni's expect to be bombarded with discount offers to book for three or more meals in advance. I get the feeling that Royal Carribean are pushing down market, perhaps trying to increase the difference between this offering and their celebrity range. The final product is heading towards an all inclusive holiday camp. If you want a mass market, nothing special, ship then Adventure of the Seas may be perfect for you. however, if you enjoy fine dining, good wine or want to enjoy a nice cigar then I would not recommend this ship   Read Less
Sail Date: May 2014
We booked our May 23rd sailing aboard Adventure of the Seas following our first ever cruise in October 2012 on Adventure’s sister ship Navigator of the Seas. That cruise was just my wife and I, this time we had our 15 year old daughter ... Read More
We booked our May 23rd sailing aboard Adventure of the Seas following our first ever cruise in October 2012 on Adventure’s sister ship Navigator of the Seas. That cruise was just my wife and I, this time we had our 15 year old daughter with us. In summary, the ports of call were delightful, especially Flam, but not so the boat. Royal Caribbean is marketing their cruises as having “Wow” factor. Sad to say, our experience has us saying, “Wow, I can’t believe things could deteriorate so much, so quickly” We sailed from Southampton. Despite dire warnings of dreadful traffic, we were not held up too much and made it to our parking spot with APB, who had cheerful attendants to take our luggage straight from us and pop it in their vans for delivery to the ship, so no lugging cases to check in. Check in was a breeze, just a couple of families in front of us and then another cheerful soul checked us in, handed over the sea passes and we were on our way up to deck 5 and onboard. So at least arrival and boarding were good. This was around 12:15 so there was another hour or so before the cabins would be ready for the passengers. Being lunchtime we headed for Windjammer. Sadly, Windjammer was a venue where one of the most noticeable deteriorations in quality was experienced. In 2012 we enjoyed going there, picking something from the variety of foods which rotated through the week. The food always proved to be nice; especially considering it was buffet style. Now the same food was mostly put out each day, and left under the hot lights until it had dried out and hardened. My daughter’s pancakes one morning, had she not put chocolate sauce over them, would have worked very nicely as shuffleboard pucks. Speaking of things being under the hot lamps for too long, she burned her thumb on the plastic tongs one morning as they had become so hot. Breakfast on day 2 did not seem well organised – huge queues at Windjammer and the Main Dining Room. I suspect that the Royal Caribbean Bean Counters have decided that along with dropping the food quality in Windjammer, they can do away with much of the waiting staff. I never saw a waiter killing time; they were always on the go doing their best to clear the tables and fulfil guest requests. But the tables were often cluttered with old crockery and mess from previous diners. Especially during the 3-5 afternoon slot. On one occasion, my wife came across a large spill of water. Afraid that someone would slip in it, she stood guard hoping a waiter would clear it up. She had to shout out to get attention before someone took a mop to the spillage. When one of the supervisors asked how we were enjoying the food, I politely told him the truth. I suspect he gets that a lot as he requested I tell Royal Caribbean. I’m sure he and his staff are getting a lot of grief courtesy of the cutbacks and there’s nothing they can do. (I have reported it to Royal Caribbean and even spoken to reprehensive, but they don’t seem to want to rectify this – or indeed any of my complaints) There was one lunchtime when a variety was made to the menu – a Taco cart had been wheeled out. Unfortunately, when we arrived there were no taco shells. I had hoped by the time we found an empty table and fetched our drinks they would have been replenished. Not so. Several minutes later it was still empty. I tracked down a supervisor who instead of getting more taco shells announced she was going to close it to get ready for the afternoon tea slot of 3 to 5 pm. This was still an hour away. Wow! Don’t give the customer what they want. If it’s a sales ploy to get people to cough up some bucks and eat in the speciality restaurant, it’s not working. I found out later in the week that room service would have been a better option. A very limited menu yes but the food was superior to Windjammer. Still on the subject of Windjammer – on Navigator, in October 2012, the windows were kept clean. Each time in port, you’d see a crew member scrubbing them from the outside. On Adventure all you saw in port was all the grime that had been added to the windows since the previous port. Wow! Anywhere else they’d care to make cuts? All of the family enjoy the theatre and good shows. Navigator for the most part delivered good shows. But now the shows in the main theatre were mostly a case of, “Wow, is that really the best they could find?” With one very notable exception that I’ll mention later. On the first night, the show started promisingly. Good to see the bean counters had not replaced the live band with a click track. Said band was very good. Then four singers who would have sounded more at home in a low grade karaoke bar brought things down with a resounding thump. In the subsequent nights, one of these singers was able to pull something back, but not so the other three. We asked other guests, without leading them, what they thought of the shows, as in, “Did you see the show last night?” Turned out everyone we asked was of the same opinion. So it was not just us. The guest act on opening night was Tucker, an adult comedian. Much as I like a good dirty joke; early evening to a family audience is not the place for it. Nor singing to a three year old you’ve been picking on all evening, the old song about Postman Pat killing his cat by running it over or having a toy dog hump his leg. No surprise a lot of people were walking out of the show. Unfortunately, the cruise director Rob got caught up in it and added his own smut to the evening. The production shows, with exception of one singer, the band and the shortest of the girl dancers was like watching a rehearsal where they are just blocking the moves and going through the motions. The entertainment industry is bursting with talented singers and dancers who are out of work, surely the casting team can find some of them to populate the stage. There was a ballroom couple, who were merely competent. Not a patch on the couple we saw on Navigator who did have the Wow factor. There was a Bee Gees tribute band which we did not see, so I can’t comment on them. But the one decent act we did see was Graffiti Classics. This was an instance of “Wow, they finally booked a great act”. If you get a chance to see them on land or sea, take it. They were superb. Very funny, very talented musicians and they showed just how poor the rest of the entertainment was. The closing night act was a magician who for the most part did basic tricks you’d find in any half-decent magic set you could buy from a toy shop. I’ll acknowledge some nice interaction with an audience member whilst doing an old card tick and a nice variation on the floating table trick. Shame the stage hand gave away how the trick was done when taking the table off the stage. Some of the singers and musicians found in fluctuating locations about the ship were OK, but I thought that karaoke must have been going on in the Schooner Bar as someone was missing all the notes. Turned out it was not a drunken tone deaf X-Factor wanna’ be, but the actual lady playing the piano. Wow! Suddenly the Theatre singers were not as bad in comparison. The Cafe Promendade on Navigator had a nicely rotating selection of sandwiches and cakes. Adventures had the same old stuff out most of the week. Apart from an absence of cookies on the last couple of days. There was one surprise hit – on the first day, our daughter had a pasty from the café. It was really nice. We must assume that said pasty contravened company regulations of providing self service food with no flavour as they were never to be seen for the rest of the trip. Another missing thing from Navigator was where they had different flavoured water in the café every day. But now it’s just plain water. As I post on Cruise Critic we signed up to the meet and mingle. On getting there they had run out of name card holders and the free gifts, which we were promised would be delivered to our cabin (they never were). Some food was laid on – which turned out to be a pile of cheese. That was it. Dry cheese. Nothing else not so much as a cracker in sight. The chap hosting it said hello to four people, did the sales pitch, ran a raffle then ended the session. Given we had nowhere to put the name badges, mingling was made more difficult and with no encouragement to get folks to mingle, they all left after the raffle. Reading the boards, other ships apparently get the folks together with some simple introduction games and then let nature take its course. No such actions here. One of the features of the Voyager ships that Royal Caribbean publicises is the ice skating rink. What they did not say it that they keep it closed for most of the trip. It was open only on the last day at sea, and for an hour and a half on another day. Unsurprisingly, unless you were willing to wait in queues on that last day you did not get to skate. Wow! Misleading brochure. Technically correct, there is an ice rink on board, but dishonest as they fail to day the thing is rarely open. I could keep going on about other little bits and pieces that together helped to add up to making this a poor trip, but the worst was the apparent lack of customer safety displayed by Royal Caribbean. I’ve already covered the spillage in Windjammer that my wife ended up having to stand over to prevent an accident. We also had to get in touch with maintenance to repair dangerous carpet on the stairway and an electric door switch hanging off the wall in one of the ladies bathrooms – water and electricity, not the safest of combinations. But the biggie was when I grabbed a hand rail going up the stairs when the ship was rocking. It had been covered in something that made it very slippery. Fortunately, as I was going up the stairs I was OK. Had I been going down the stairs, at best I’d have ended up picking carpet out of my teeth. There was a crew member with a spray and cloth who had just coated the rail in some anti-bacterial substance. I pointed out how dangerous it was to leave the rail that slippery. His reply was to say that he’s been told to do it every hour and if I’m not happy to complain. So I did. I reported it to the customer service desk and was told they’d pass it on to management. I tried to point out that given the rocky seas we were in and that many passengers would not be as sure footed as I, a very nasty accident could happen. But all I was told was that they’d pass it on. The next day I followed up to see if anything had happened. I was told that the manager had been made aware. They may have been made aware but the course of action chosen was to completely ignore the danger. That evening we encountered a cleaner coating the rails in the same substance and leaving it there, as slippery as ever. I went back to the main desk to register my additional complaint that the danger has been ignored. I took up the offer to talk to a manager. However, no manager was prepared to talk to me. This is supposed to be our holiday, not an exercise in protecting Royal Caribbean customers. Wow! Get the guests to do the jobs of the staff Royal Caribbean must have laid off. An upsetting incident off the boat happend in Alesund. When re-boarding, the port security and Royal Caribbean security were on top of one another. You showed the sea pass to port security and immediately to Royal Caribbean Security. Our daughter thought she had lost her sea pass as it had fallen off her lanyard. Fortunately, it was only twenty feet away and she retrieved it. But being on the autism spectrum it had really put her out of sorts. She and my Wife showed the cards to port security, but as my wife was still comforting our daughter they did not clock that they had to immediately show the sea passes again to the Royal Caribbean lady then screamed at them “I need to see your passes” which put our daughter more off kilter for the rest of the evening and really upset my wife. Wow! Great way to treat the guests. One positive, our 15 year old teen enjoyed the teen club and made some good friends there. I forwarded me experiences to Royal Caribbean. A few weeks later I received a call on my mobile phone from a representative who did a poor job at faking sincerity. He offered a cruise coupon of £50 each for my wife and I (I guess our daughter does not count). I pointed out that £100 off a future cruise is not going to restore confidence in Royal Caribbean. He then offered £75 each, as if that little extra would make the difference saying that as I had not complained on board ship that was all they would offer. I pointed out that I HAD complained on the ship. I also wanted to know what they planned on doing about the dangerous rails. Apparently they refuse to let customers know how they plan to tackle dangerous situations on their boats. At that point of the conversation I lost signal. I received a phone message saying he would call back. He never did. I’ve chased them and await another call.   Read Less
Sail Date: May 2014
Recently returned from Iceland and Norway Cruise. I had high expectations of Royal Caribbean having travelled with them before. However the downside for me this time was the very tired state of my Jubior Suite Stateroom - furniture badly ... Read More
Recently returned from Iceland and Norway Cruise. I had high expectations of Royal Caribbean having travelled with them before. However the downside for me this time was the very tired state of my Jubior Suite Stateroom - furniture badly needing replaced, bathroom and shower facilities requiring attention and the entire cabin requireing some TLC. Many of the staff were reaching the end of their contracts and were only too willing to tell how fed up they were. I fully undersr=tand they must be after eight months long haul. however it does nothing to cheer people up who have been so looking forward to their brteak. Worst of all was some of the entertainment - some acts were sadly very tired looking and certainly past their sell by date. - Really disappointing standard compared to some other cruise ships I have been on. Only three production shows and some of the cast didnt even botehr to mime ti the respective backing tracks making it look a very contrived performance. The sound operator should also look at his input as the volume levels were wayb out - many people were constantly leaving the theatre as they could not bear the excessive volume - I certainly couldn't blame them. On the plus side there was a huge surprise when we had Kerry Ellis, of WesT End fame performing Tell Me On A Sunday - outstanding!!!!! A light at the end of the tunnel.. A wonderful ice show, great group the Zoots and a wonderfully engaging string quartet helped balance the very poor showing of other acts. Travelling alone I tend to take organised trips but oh dear - the organiostaion in the morning of these trips was a joke - they should again look to some other lines to see how effectively this can be carried out. On several trips we were accompanied by personnel from the ship - why? They were rude, arrogant and of no help to the local guides who on the whole were really excellent. Some lovely staff in the dining room but the food choices, presentation and quality of food was very varied. The windjammer was badly laid out and always congested. We visited some lovely places but the places we had a very long time in did not always require this and vice versa. As I mentioned before there were some lovely staff, exciting visits, some highlights but I feel overall for the money that a single traveller has to pay this ship certainly did not come up to the high standards that other ships and lines can offer. I would recommend travellers sailing out of Southampton to look at other options. Read Less
Sail Date: March 2014
We chose Royal Caribbean for our first cruise because I thought they had a great reputation. However, instead that fact was proven to be very incorrect. We flew to San Juan on March 16 and proceeded to board the ship very quickly without ... Read More
We chose Royal Caribbean for our first cruise because I thought they had a great reputation. However, instead that fact was proven to be very incorrect. We flew to San Juan on March 16 and proceeded to board the ship very quickly without any problems. Our luggage didn't arrive in our cabin until 7PM so we were unable to change for our 6:00PM dinner. Later that night we were on our way to St Thomas and arrived the next morning. The third day we arrived at St Kitts. That's when the problem started. We were informed that we could no longer travel to Aruba (one of the ports we were really looking forward to going) or Curacao because of mechanical problems with the ship. Instead we would be going to Antigua, St Maartins and St Croix. We were also told that Aruba was too far south and if we continued on that course we would never make it back to San Juan on time. Once we arrived at Antigua, they continued to work on fixing the ship's mechanical problems. However, instead of leaving that evening we were unable to set sail until the next morning. We spent 2 days in port at St Maartins. Which I'm sure would have been fine except there were 6 cruise ships in port and everything was very crowded. On our second day in St Maartins, the captain informed us that we would be heading back to San Juan and would be traveling at about 5 knots. After we left the island we headed out to sea at a reduced speed. The following day the main engines were shut down to try and do more repairs. We were dead in the water for a full day. Finally we were limping back to San Juan. We arrived so late that many of the passengers missed their flights. Fortunately, I arrived at my gate with less than a 1/2 hour to spare before we boarded our plane. While at the airport some of the security told us that our ship had a similar problem the week before and people missed their flights. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

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