Sail Date: May 2017
We cruised the A-B-C Islands and St. Maarten from San Juan on the Adventure of the Seas. As a Platinum level member (courtesy of reciprocity with Celebrity), we had a dedicated baggage check in at the pier which saved us from waiting in a ... Read More
We cruised the A-B-C Islands and St. Maarten from San Juan on the Adventure of the Seas. As a Platinum level member (courtesy of reciprocity with Celebrity), we had a dedicated baggage check in at the pier which saved us from waiting in a ridiculous lengthy line. Since we had a suite, we also had a dedicated line with nobody else in it- so embarkation was terrific. We selected the cruise based on the itinerary and it did not disappoint. We especially liked the late (11:00 PM) departure from Aruba. However, the experience onboard was mediocre at best. We had a Junior Suite, which was very spacious and the attendant was great. Food was fair to poor and I believe the issue is the size of the ship- it was proven that you can't serve 3,000 people with innovative, quality meals. Breakfast was always the same and lunch was hot dogs and hamburgers or large pots of stews and other unimaginative choices. Trying to procure a seat was almost impossible. Dinner was disappointing as the quality and creativity we experienced on other ships was sorely lacking. The ship seems to cater to people who are more interested in quantity than quality. Entertainment was only fair and bar service was very poor. Bottom line- if you can find this itinerary on another cruise line, you'll have a much better vacation than we did! Read Less
Sail Date: April 2017
Chose this cruise based on itinerary and our vacation time. While the staff aboard the ship was extremely friendly I do not plan to cruise on Royal Caribbean again. There is a lack of continuity in information from the website, R C ... Read More
Chose this cruise based on itinerary and our vacation time. While the staff aboard the ship was extremely friendly I do not plan to cruise on Royal Caribbean again. There is a lack of continuity in information from the website, R C Customer service on phone and the individuals that handle transfers and crew members. Several times I asked a question, I received different answers from each. The buffet food was tasteless and cold while the specialty restaurants were delicious, but very slow on service. To get a drink at a bar you quite often had to wait 10-15 minutes...not enough bar tenders and they worked slow. The main entertainment attractions were not worth watching, yet the individuals that played and sang in the bars were awesome. We were booked in the Royal Suite, but at the port with no air conditioning, had to sit on a wooden bench for 30 minutes for the concierge to come take us aboard the ship. I know the concierge was busy trying to see to all the guests, so RC should have had someone else available to take us from the port to a cool spot inside the ship to wait, rather than have us sweat into every crack we had. Read Less
1 Helpful Vote
Sail Date: April 2017
Staff very attentive and courteous. Bed was hard as a rock. The ship is dated and needs new carpet, drapes, furniture and beds. They should offer free up-to-date movies in room like other cruise lines. Would also be nice to have have ... Read More
Staff very attentive and courteous. Bed was hard as a rock. The ship is dated and needs new carpet, drapes, furniture and beds. They should offer free up-to-date movies in room like other cruise lines. Would also be nice to have have coffee maker in room like Norwegian. Refrigerator doesn't keep items cold. When I asked housekeeper, she said it is more like a cooler, not a refrigerator. We cut a plastic bottle and filled with ice to keep our sodas cold. Have to pay extra for in-room movies, room service, specialty restaurants, and the murder mystery show. I like when cruises were all inclusive. Too much pay to play now when I already payed so much. Food in buffet kind of awful. Food in main dining room better. Drinks expensive $12 for tropical drink, $8 for beer. Check your account, I found a charge for someone else's beer on my account. I inquired at Guest Services and they apologized and took it off. But not before telling me t was for a Foster's beer at table 179. We sat at table 24 the whole time, and I don't drink Foster's beer. Read Less
3 Helpful Votes
Sail Date: April 2017
We wanted to return to the Southern Caribbean and this ship had the itinerary we were looking for. We have cruised at least a dozen times on various cruise lines and I'm sad to report that this was the worst experience we've had ... Read More
We wanted to return to the Southern Caribbean and this ship had the itinerary we were looking for. We have cruised at least a dozen times on various cruise lines and I'm sad to report that this was the worst experience we've had in over 8 years of cruises. We spent a day in San Juan prior to the cruise which was a lovely experience. Embarkation was smooth and quick. The ship is in good condition and offered a wide variety of features that interested us like the ice rink and flow rider. We didn't have any children with us but being big kids ourselves, we wanted to have fun with these things. The food, both in the dining room and the buffet was horrible. It was like eating school cafeteria food. The food was either over cooked or undercooked. My husband's cod fish was served raw in the middle! My medium/rare steak was burned etc. The quality of meat was poor. The lobster was rubbery and truly the worst quality that one can get. The only vegetables served were carrots and broccoli which were mushy. Mashed potatoes with just about everything. Serious lack of spices, flavor and variety. Even the eggs at breakfast were bad. The scrambled eggs weren't even cooked, they were liquidy. It was horrifying. They reran the same 3 movies on an 8 day cruise. Didn't offer blankets or popcorn. Only one movie was for adults. The other two were for children. Movies weren't offered in the staterooms unless you wanted to pay an additional fee for them. We couldn't use the ice rink or flow rider because there were too many children using them. They should have scheduled a few adult only sessions! The nightly activities were few and far between. Again, a lack of variety and quality. We did enjoy the shore excursions and were happy with the ports of call. I would go to these islands again but I wouldn't go on this Royal Caribbean cruise again. Read Less
6 Helpful Votes
Sail Date: April 2017
Think twice Most times the distances are too long, to reach destinations that don't offer what is expected. For instance, they promote a unique snorkling experience, according to the Concierges its one of the best in the ... Read More
Think twice Most times the distances are too long, to reach destinations that don't offer what is expected. For instance, they promote a unique snorkling experience, according to the Concierges its one of the best in the Caribbean, and what you actually get is a dead reef in Antigua. In Santa Lucia, there was a 90 minute trip to get to the start of the Pitons, suposedly a hot spring experience. But it doen't really go beyond 3 small - human made pools that don't really fit all the guests. The experience in the main dinning hall was very good. The Chop Grille was dissapointing and had not so good meat quality. The wine offering within the ship was lacking overall. The Buffet restaurant got better over the last days of the cruise. It very important to keep all this in mind if you are thinking in do this itinerary Read Less
8 Helpful Votes
Sail Date: April 2017
This was my 7th cruise overall, but first with Royal Caribbean (RC, for the sake of brevity). We chose RC because of their good reputation. We were extremely disappointed. Initial Embarkation: Although there are assigned boarding ... Read More
This was my 7th cruise overall, but first with Royal Caribbean (RC, for the sake of brevity). We chose RC because of their good reputation. We were extremely disappointed. Initial Embarkation: Although there are assigned boarding times, RC does not enforce them. This resulted in very long lines to drop off luggage and check in. Also, the luggage handler requested a tip from each person in line. Assuming these are RC employees, I didn’t appreciate being harassed for a tip before even boarding the ship, especially when I knew I would be charged a mandatory tip for each day of the cruise. Dining Service: Absolutely horrific the first night: We arrived promptly and were the first to sit in our waiter’s assigned area. Our server and assistant server were nowhere to be found. Nearly 20 minutes later, after repeated requests, someone finally brought us water. We had to ask for water refills, for our menus, and even had to ask “please take our order”. In the meantime, several tables that arrived AFTER us (same waiter/server) were already getting their appetizers. Service was unbearably slow. No one checked to see if we enjoyed our food or if there were problems, there were no exchanges of pleasantries – nothing. We were so unhappy with the poor service that we looked for a Maitre’d but could not find one during the meal or even after. On every other cruise I’ve been on, the Maitre’d stops at each table to welcome the guests and then periodically through the cruise checks in again. Not on this cruise. Not even once. We visited Guest Services as soon as we could and requested a new table (even offering to change seatings if necessary). They moved us to the same seating, a few tables away from our original table. Different server/assistant server, but close enough that our old waiter could glare at us. The service was very good the 2nd night, so we thought maybe the first had just been a fluke, but the following night and the rest of the cruise, it sank back down to average at best. Some additional tidbits: instead of placing small bread baskets on the table, the assistant server walked around with a tray and let each person choose a slice of bread or roll. But then she never came around again. You’re out of luck if you wanted more than one slice/roll, unless you think to take 2 the first time. Oh, and forget about having butter for that bread. They put a few pats on the table but once you’re out, good luck getting anyone to bring you more! The server and assistant server disappeared for lengths at a time. Bar Service in the dining room: We asked repeatedly for the bar server the first night. An HOUR into our meal, he finally showed up. He could not list the beers they offered and when we requested a list, he could not provide one. Why can’t they have a beer list like the wine list?? I guess because they don’t have much of a selection. 15 minutes later he returned with our drinks. Then, he didn’t return our seapass cards with our drinks, but also never came back, so we were delayed in leaving after our meal until he could be located and our cards returned. The 2nd night, the bar server arrived a little faster (though still after we were already into appetizers), took the order for one person in our group, then disappeared! What about the rest of us?? I hate to say it, but it almost feels like this is how RC makes money with the deluxe drink package. You can drink all you want, but you can’t get anyone to serve you! The 3rd night, the bar server did check back to see if we wanted refills, but then he never brought them and again we had to have someone find him so we could get our seapass cards back and leave. Excursion communication: Day 2, first port. We looked at our tickets and reported to the onboard meeting area on time. The RC employee LOOKED AT OUR TICKET (clearly reading the excursion listed on the ticket) and issued us stickers. We sat down to listen to instructions, only to find out that we needed photo ID in addition to our seapass cards. We had checked our tickets before leaving the cabin. The ticket had a list of “what to bring” on it, but it did not mention photo ID. We ran back to our cabin and got our IDs, despite the fact that on every other cruise we’ve taken, we have been told to lock up our passports in our safe for the cruise…despite the fact that when we boarded they took our pictures and associated them with our seapass cards. Anyway, we got back and disembarked. On the pier, however, we couldn’t find the meeting place for our excursion and couldn’t find any RC crew to help. Finally, we located some other people with the same number sticker that we were given, and asked if they were on our excursion. They said “Oh, that excursion was cancelled and they booked us on another. Didn’t you get a note in your stateroom?” No, we did not get a note, phonecall, or any other kind of notification. Further, the RC employee who checked us in clearly read our ticket and gave us the sticker, but never said a word! On to Guest Services Guest Services: After our horrible dinner service on night 1, followed by the excursion screw up, we felt enough is enough and went to guest services. We complained about the lack of notification about picture ID, and the guest services employee ARGUED with us, inferring it was our fault because we should have read about it in the cruise compass. I asked why picture ID is not listed on the excursion ticket, since everything else one needs to bring is listed. She had no answer for that, again stating that we should have known. No apology. Second, we complained that we had not been notified of the excursion cancellation and it was too late to book another. Again, no apology and no explanation for why we were not notified. She merely said “We can’t control whether an excursion is cancelled. We have refunded your money”. I was clear in my complaint that it was not the cancellation that bothered us –it was the TOTAL LACK of communication about it. So…no other excursions could be booked and our entire port day was ruined, but gee, we should be happy because they refunded our money. A good customer service department would have come up with something to salvage our day. (free spa pass? Free dinner upgrade to one of the specialty restaurants? Even something as small as a free Starbucks coffee or Ben & Jerry’s scoop would have at least been a token of apology and good will) Nickeled and Dimed: More like twenty-fived and fiftied every where you turn. There are soooo many extra costs. You need a soda package if you want soda, a water package if you want bottled water; Ben & Jerry’s is extra, Starbucks is extra. Your hefty pricetag doesn’t include any of the specialty restaurants, and the upcharge isn’t insignificant, either. Johnny Rockets even costs extra. Also, Guest services will not print plane boarding passes for you (I asked). Instead, you have to either have one of the internet packages or pay $10 for one hour so that you can print your own boarding passes. The ship tour (free on Disney) costs money. Everywhere you turn they want more money, and the first few days of the cruise you are literally hounded everywhere to buy specialty restaurant packages, drink packages, photo packages and internet packages. Cabin – in one highlight of the trip, we really liked our cabin steward. He was friendly, efficient, and helpful. Our cabin itself was nothing remarkable. It smelled musty but appeared clean. There was only a short (maybe 2 ½ feet wide) curtain to separate the couch/sofabed area from the main bed (would have preferred a curtain that covered at least half the width of the cabin for some privacy between the bed and sofabed). Our balcony was private and nice, though small. The suitcases fit under the bed (thankfully, as there was no other place to put them). Not much in the way of clothes storage but we made the best of it. The people in the cabin above us were very, very noisy and we got little sleep. We were told we could call security if they got too loud, but other than the first night (where it sounded like they ran back and forth all night long), they seemed to limit their movements to after 6am and before 11pm (which still robbed us of sleep because we are later risers). Unlike Disney and Princess, no chocolates are placed on the bed at turndown time, and towel animals are not every night (we got them 4 nights out of 7). Those are little things, but little things can make a difference. Windjammer buffet – with the exception of the first breakfast, which was looked haphazard because everything was mislabeled (eggs labled as bacon, bacon as potatoes, etc), service at the buffet was good. It’s hit or miss whether a server will take your drink order or deliver water, but I could live with that. They don’t hesitate to whisk away your plate if you get up to get more, either, along with your silverware and napkins, so we had to leave someone at the table to “guard” our silverware and napkins when we were going back for more. It was a bit hard to find certain foods unless you did a reconnaissance mission at the start of every meal, but we had no complaints about the food itself. In fact, one night I had trouble finding a sugar free dessert, and a crewmember actually brought some to my table for me and apologized for my trouble. So strange that the service in the buffet was better than the main dining room! Final Debarkation- we had to be out of our cabin by 9am but still had an hour and a half wait before leaving the ship. When it came time to leave, however, there was no crowd getting off the ship – only to wait to go through customs. We were again hassled for a tip by a man who rushed up to put our luggage into the taxi (not the taxi driver, and this man did not ask if we wanted or needed help –he just ran over and started loading them). I’m not sure if he was a RC employee, though. Possibly just a port problem. I guess we are spoiled by the stellar service we have received on our many Disney cruises or the excellent service from Princess (our most recent cruise prior to RC), but if this is standard service for Royal Caribbean, then their reputation is better than the reality and I’m not inclined to cruise with them ever again. Read Less
2 Helpful Votes
Sail Date: March 2017
My husband and I were excited to visit Aruba, Bonaire, & Curacao. While we have been scuba diving on numerous occasions in the Caribbean, we had never visited the Netherland Antilles. We are both certified PADI divers and both have ... Read More
My husband and I were excited to visit Aruba, Bonaire, & Curacao. While we have been scuba diving on numerous occasions in the Caribbean, we had never visited the Netherland Antilles. We are both certified PADI divers and both have over 1000 logged dives each. While my husband has more expertise in equipment repair & calibration, my experience is as both an IDC Staff Instructor & in Open Water Certifications in Monterey, California. As a side note, my husband was certified to use Enriched Air with PADI in 2012 & I have been certified to teach Enriched Air classes with PADI since 1999. We booked 2 tank boat dives, with Nitrox, on 4 different shore excursions. It was not to be. #1 Your C-cards don't matter. We showed our cards to both the PADI shop onboard & each & every shore operator - as required prior to diving. Each shore operator had a different set of rules. 1st stop: "We don't allow cruise ship divers from to use Nitrox. They get confused. That's the agreement we have with Royal Caribbean." Yet all the other shore operators had no problem with renting us Nitrox tanks. #2 Royal Caribbean makes other arbitrary restrictions. "Max. Depth is 18 meters." Yet different shore operators had different rules. For example: "45 feet for 45 minutes, both dives." #3 Undisclosed limits & conditions of advertisements. Wind was significant in 2 locations. 30 to 35 knots. One operator takes us out (as we had booked) on a 2 tank boat dive. It was a bit choppy, but we're from California. Think: Monastery Beach. So, wind to us was not a factor. Another operator doesn't TELL us that we GOT 2 shore dives, until it was too late to do anything about the change of plans. It was a 20-25 minute bus ride from the ship to the staging area, then a short walk to the dive shop & beach entry. After we arrive, we are then told "too bad it's so windy." We had booked boat dives. #4 No notice, choice, or refund. We were not notified of the changes, given an opportunity to do something else, or even offered a refund for the arbitrary changes. #5 Rental equipment. Our gear did not arrive to our room until late the following morning from our initial embarkation. Too late for us to make the 8am meeting time for our 1st dive. We were at the front desk & the shore excursion desk numerous times the night before, as well as the following morning. Looking for our luggage, as well as telling them we cannot dive without our gear. RC refused to refund our money. Their answer: "You can use rental gear." Excuse me?? We did not bring thousands of dollars of our personal gear (Zeagle BCD's, Regulators, Gauges, Computers, Masks, Fins, Booties, Snorkels, Shortie Wetsuits, Flashlights, Save a Dive Kit, Nitrox Analyzer, etc....) to use RENTAL equipment. The food was OK, not spectacular, but OK. We even tried the Chef's Table & Chop's. Better, but again, not spectacular. The evening shows were great. Especially love the dancers. The staff in the serving areas were wonderful. Our room steward was fabulous. However, the general policies of Royal Caribbean made it impossible for us to enjoy our primary goal: scuba diving. To summarize: We will NEVER cruise with Royal Caribbean again. Read Less
Sail Date: March 2017
Traveled with immediate and extended family. Was just looking to relax, enjoy the sun and be pampered somewhat. Since we are both handicapped, we thought we would get this in a larger suite, which we were very disappointed with. We had ... Read More
Traveled with immediate and extended family. Was just looking to relax, enjoy the sun and be pampered somewhat. Since we are both handicapped, we thought we would get this in a larger suite, which we were very disappointed with. We had already visited these ports, so excursions were not in our plans. The food was poor quality compared to our other cruises. Any good time we had, was because we were with immediate and extended family and enjoyed being with each other. Even little things, like having ice in the cabin at all times did not occur until a day before cruise end. We had prepaid gratuities which was probably a mistake for this cruise. I would have been very selective with my tipping to assure that IF we got the service we expected, we would reward those who deserved it. Would not recommend this ship/cruise to anyone. Also all ships should have "family" bathrooms" for the handicap that need assistance that is of a different gender. Read Less
Sail Date: March 2017
Royal Caribbean really dropped the ball this time. I have been a loyal Royal cruiser since I was in high school with my parents and when my boyfriend and I started cruising together for vacations we of coarse we went Royal, even got the ... Read More
Royal Caribbean really dropped the ball this time. I have been a loyal Royal cruiser since I was in high school with my parents and when my boyfriend and I started cruising together for vacations we of coarse we went Royal, even got the CC. We have traveled on the Adventure Of The Seas before (the two latest we were on) and had a lovely time with no issues. My boyfriend and I booked a room on the boat with his points and before embarkation had a wonderful 4 days in San Juan. When we boarded the boat we went to our room and noticed that it was ready, fabulous. Our room was a tad larger which was one reason we chose it, also the only other option we had when we booked was a room by the elevator and I'm a light sleeper WHO CAN'T FALL ASLEEP AGAIN ONCE AWAKE. We also noticed that people could totally look into our room and were since they were waving (might have been a good idea to put some kind of privacy film on the windows) and our bed was really hard but my boyfriend is not a complainer and frowns upon it. He and I walked around the boat and around 8pm we took off down the water slides. There were enjoyable at first when you go down but the pitch at the bottom flipped me upside down several times and bruised my tail bone. I was recently in a car accident and it did NO favors for my back, the water slide at the bottom launches you and needs to be readjusted in my opinion. For the first 3 nights on the boat I was horribly ill, those nights correspond with the nights I ate at the windjammer( I even bought over priced oil to help with what might have been sea sickness which did not work). My boyfriend and I were determined to find out how to get to the lower deck below our room window and we figured out that if we went to the 4th deck, out the doors and up some stairs you would reach that front area. My boyfriend and I noticed that there was a punching bag underneath our room and what seemed to be a workout area that was behind a gate that said crew only. We saw a treadmill, punching bag and some big storage containers etc. That night we heard a horrible noise that echoed through our room it started aprox 3am and we were trying to rest for our excursions the next day. At first we thought it was someone drunk in a room below us messing with their closet RIGHT UNDER OUR BED. We put up with the noise for around 15-20 mins and then I got up out of bed, went to the window area and stomped HARD ( so hard it hurt the heel of my right foot) but the noise continued for another 20 mins or so and then stopped. I stayed awake the rest of the night and was exhausted at St Kitts, unable to enjoy my time at the port or the boat. One quiet evening went by (only woke up about 3 times but was able to rest again after 10 mins awake). We visited Aruba and then that night once again we heard that horrible noise around the same 3am time frame. I at this point knowing there was no room below ours figured out that it was the punching bag. I got up after about 10 mins and again stomped HARD on the floor and about 5 mins later the noise stopped, again another night I did not rest. My boyfriend and I attempted to enjoy Curacoa (exhausted from lack of sleep) and when we returned to the boat to rest that HORRIBLE load noise was happening. I stormed down to the 4th floor, up the steps and looked through the crew only gate to see a tall big man in a black shirt with boxing gloves on wailing on the punching bag. I ran back up to the room to tell my boyfriend what I saw and we called Customer service to request them to take the punching bag down tonight before we went to sleep so no one would use it and the gal said in very broken English that they would take care of it. My boyfriend and I went on our way in port and returned that evening. He and I went and looked at the crew area and the bag was still hanging there by the metal thing attached to the bottom of the room. We then called guest services again and this time the floor attendant person brought our room attendant with her and told us that they were there to remove the punching bag under our bed. My boyfriend and I informed them that the bag was not under our bed but bolted to the floor of our room and when the metal grind-ed against each other it echoed in our room and was horrendous. The lady told us they would not take it down and to call guest services if we heard the noise so security could stop whoever was touching it. We told them this was unacceptable because by the time someone went and used it we would be awake and not able to sleep. They left and after a bit we got a call and a letter that said they would give us 15% of our cruises value blah blah blah. They said there was nothing they could do and to talk to Royal when we got home. We went to dinner then to bed and at 4am on a sea day I heard what sounded like a sledge hammer on the side of the room in addition to the constant squeaking of the punching bag as it swayed with the boat. I heard this banging over and over again and could not sleep. When it became light enough outside and I finally was so upset I threw my clothes on and went down to the crew area to see what was making that loud noise. I went through the gate and and sat down. I saw a storage container door that wasn't secured bang open, the swing and screech of the punching bag, a door that was open that was banging shut but not the cause of the crazy bag, just the constant noises that keep me awake but not the one that woke me up. Eventually two staff dressed in blue came through the gate and it SLAMMED closed. They smiled at me when they walked by and when they left the sledge hammer door slam happened again, now that was the cause of the noise. I went immediately to guest services and complained again about the noise and told them there was now another issue. The lady told me they would not take the bag down and that instead she could move us to another room. I was extremely upset and went back to the room to ask my boyfriend what to do. We went to breakfast, hung out around the boat (more like zombie walked as I was now more exhausted then ever and COULDN'T ENJOY THE LAST DAY ON THE BOAT). We went down to guest services to request a copy of our complaint as we were told to take it to corporate and they wouldn't give us a copy and pretended everything was ok to which we responded no and we were still upset. At some point in the afternoon, around 4pm we were in our room and again the slamming of the door, squeaking punching bag and slamming of storage container I wanted to rip my hair out.Guest services called and asked if we wanted to move rooms but what was the point of spending our last evening packing to move rooms for one night and what kind of room and where would it be, stress stress stress. My boyfriend and I called them back after talking about it/listening to the door slam and went to see the room, then spent 2.5-3 hrs packing and organizing and then just as the sun went down got to our room. The key machine went down and we had to share one key, then during dinner I had to get the key which my boyfriend was told would be waiting at guest services but wasn't so I missed about 15 minuets of my dinner time to get the key situation worked out. Our new room attendant was not happy since no one told him. He and I slept decently that night and when I woke up I had a lovely stress rash from either something in the room or the MASS AMOUNT OF STRESS AND LACK OF SLEEP FROM MY VACATION. My new name that I call the ship is the Disaster Of The Seas. I am horribly disappointed with how we were treated. I am even more disappointed that I was unhappy, miserable, sleep deprived and a brat because I was so tired the whole time which caused several problems. I do not think this was handled at all by any staff and that $177 to spend on a future cruise DOES NOT COMPENSATE FOR MY MISERABLE TIME ON THE DISASTER OF THE SEAS. Stay away from room #6504 and apparently when you get off the boat there is nothing they can do further with you. As my follow up to my vacation; If you have a problem, take it up on the ship because all they'll do is put you on hold and jerk you around for 2 hrs on the phone with no other options because on the boat they said we were ok and happy with our experience. Well no, its the same issue as why people came to our room to move the punching bag from out underneath our bed. HA!!! Communication issues and lack of customer service makes me think another cruise line might be the way to go next vacation. However, the boat is lovely (when your able to enjoy it). Decks are always jamm packed on Sea days and I felt like the teenagers really had a run of the ship in the back water and activity areas who didn't seem to have enough supervision from day program managers to parents. I was a huge fan of the promenade cafe and their snacks. I thought they were better then the Wind Jammer and far more convenient when you come back from an excursion and need to go wash the salt and sand off your body before checking out the ports. I also enjoyed our main dining experience in the Saphire dining level and our dinner companions. Our waiter was very attentive and showed us magic tricks as well as taught other dinner guests how to fold napkins into flowers. His coworkers are all very attentive, kind and considerate. My food in the main dining I felt wasn't as good as I've had on other ships as far as dinner was concerned but the breakfast served was delicious, worth the wait and satisfying so if you have an extra minuet before your excursions, skip the Wind Jammer chaos and eat a lovely breakfast in the main dining. It's all served on the lower level of the dining room. We didn't get a chance to play bingo, to many people and to pricey. Didn't win any give aways but they discounted all the spa treatments through out the cruise so if you didn't win a "prize" they gave them away anyway. Allot of the jewlery events were planned during other activities so I didn't get to go to but 1 presentation in which we were supposed to receive earings but they only give out slips that you then have to take into a big crowded store and in port I don't really want to track down the hard to find store and then get blown off by a store manager when I don't want to drop 1000's and just want my free earrings so that was a flop. The library has some nice recliners that look into the promenade but those were always occupied. Our room attendant was attentive enough but usually forgot to fill our ice bucket. The tourist trap t-shirts were to expensive and everything is an upsale. The entertainment on board was a C+ in my opinion. Minus the dirty comedians and it would have been an F. Same shows as the last cruise we took basically. I also wish that the photography for the formal nights was restricted to one area of the boat or they make a photo studio as they continue to use the stairs and block whatever traffic is trying to avoid the elevators, since all the women apparently have to wear stilettos on a moving rocking ship for formal nights therfore not taking the stairs and using them for a photo opp. My suggestion is to avoid the promenade at almost all costs on formal nights so no rude people block your movement on the boat or bump into you and expect an apology. The take away from this cruise I guess is that almost everything was under par this trip. Read Less
Sail Date: December 2016
Had been on seven previous royal caribbean cruises, three out of San Juan. My wife and I convinced some long time friends to take their first cruise on Royal Caribbean (RC) with us. Unfortunately there was a Taxi strike the day we ... Read More
Had been on seven previous royal caribbean cruises, three out of San Juan. My wife and I convinced some long time friends to take their first cruise on Royal Caribbean (RC) with us. Unfortunately there was a Taxi strike the day we arrived in San Juan. Not an issue related to the cruise other than the reason for a 3 hour delay wasn't revealed by the RC staff at the airport until after an hour wait, and then only when I asked why the delay. That in itself was not a big deal except for the attitude of the two RC staff members. However, once on the ship we experienced an unexpected rudeness from several officers and key staff (dinner waiters); something we had never experienced. Despite raising the issues with the Guest Relations, nothing changed the entire cruise. One particular note is they had changed a policy about men not being allowed to wear a tank top at breakfast in the Sapphire dinning room. However, women were allowed to wear tank tops with spaghetti straps and bras showing. Other "new" polices restricted shorts at the evening dinning tables, apparently for men only, as numerous women were allowed to wear them. Overall, a less than "wowed" cruise for the first time ever for us. In addition to the onboard guest relations we informed our RC travel planner that we've always used. Never heard a thing back from her either. SAD! I will add that I informed RC International through their guest relations department about our issues that were not resolved during the cruise. We received one email stating they were looking into the complaint and would get back with us in two weeks. After two plus weeks I contacted them via phone and was told that due to delays it may take another two weeks for us to hear anything back. After a total of 5 weeks we finally gave up and realized that despite our loyal patronage over the past 12 years and 7 cruise we are not "Valued Guest". The only highlight for us was the cabin attendant. She was superb. Said to say we are very disappointed in our recent experience with Royal Caribbean cruise line. The least the company could have done was respond and say sorry for the policy changes and rudeness of our staff. As we love cruising we are now scheduled for two cruises this year with another cruise line. Read Less
6 Helpful Votes
Sail Date: November 2016
This was our 10th cruise, 9th with RCI. I was happy that the ship was coming out of dry dock a week before our cruise. Unfortunately, we were notified just before our cruise that the ship was not complete due to issues with the dry dock ... Read More
This was our 10th cruise, 9th with RCI. I was happy that the ship was coming out of dry dock a week before our cruise. Unfortunately, we were notified just before our cruise that the ship was not complete due to issues with the dry dock facility. Other than some remodeling jobs that were half complete, I could not se what was done to the ship. They added a new splash zone for the kids. This was working, but is not open very often. They have to have two attendants there when operating to keep kids from sliding into each other on the new slide. I was disappointed that they took away part of the swimming pool to add this play area. Chops Grill was being built. All we say was a boarded up entrance with a sign that said coming soon. The larger water slides were being built as we cruised. They were scheduled to be completed after our cruise. We had three cabins, two suites and one balcony. Nothing was completed in any of the rooms. The mirrors were tarnished and some of the walls had damage from the previous years of service. The crew did not appear to be ready either. Our state room attendant told someoen in my group that he would be away for training most of our trip. I never got to meet him. I had to leave notes when I needed service. We ate at Giovannis three times. The service was so bad that I asked teh manager if I could cancel my third night. I had pre-paid for the 3-night package and could not receive credit. Service was better after complaining, but it was not like what we had in the past. She actually forgot two of our appetizers and one entre. When we informed her, she just laughed and said she would bring double the next night. I went to buy a logo shirt in the gift shop. They didn't have any medium in stock on the ship. They said they would check the warehouse and asked me to stop back. They didn't have any on board, but said they would have them on Saturday (after I was off of the ship). They only had 8-10 logo shirts in stock, and this was the thid day of the cruise. We took the All Access Tour. We paid $150 each. I knew this was ridiculous, but others in our group wanted to try it once. I DO NOT recommend this tour. We didn't even see the laundry area as promised. It would be a nice tour for about $20 - $40. The bridge was obviously the best part of the tour. The theater and ice rink are so small, there isn't much back stage to see. I have been in the galley before. It just looks like a large commercial kitchen. Then we just saw the coolers where the food is stored all week. Didn't see the engine room (whicjh I knew wasn't included) the crew areas, laundry, or any true "behind the scenes" operation of the ship. You are rushed by most of the included areas since they are constantly working. They don't really have time to talk to a group on tour. We have sailed on this ship in the past, and Royal Caribbean nine times. It appears that they keep taking away some of what made Royal special. They food quality had declined. I used to think people were crazy for paying for a speciality restaurant and skip the dining room. I now pay just so I get a quality meal. The dining room is not bad, but it is not the great food the cruiseline was known for. Our cocktail sauce for the shrimp was just like red water. We thought there wa an issue wit it the first time, but it was the same later in the cruise. They no longer have the day of the week in the elevator. It is not a big deal, but I liked seeing that each day. They keep taking away public space to add more cabins. They have taken away some of the old lounges and nightclubs to add cabinsd and speciality restaurants. They even blocked some walking areas to add cabins on other ships. I believe this was planned for Adventure also, but was cancelled when drydock was shortened. I hope Royal turns things around. It feels like they are choosing revenu over passengers. I understand the need to generate revenue, but if service doesn't improve, they will continue to lose passengers. Read Less
2 Helpful Votes
Sail Date: November 2016
I chose this cruise because of a special dance promotion, departing from Puerto Rico, hosted by a local radio station. The stateroom we had 2580 had issue with the toilet from day one. The toilet did not flush on the first day of the ... Read More
I chose this cruise because of a special dance promotion, departing from Puerto Rico, hosted by a local radio station. The stateroom we had 2580 had issue with the toilet from day one. The toilet did not flush on the first day of the cruise. I was told it was a Vacuum problem. The rest of the week we encountered the same problems with our toilet, I had to use public toilet on other floors because our toilet did not flush. I was in the Windjammer for a late lunch and was told I had to leave area because they had to set-up for dinner. How ridiculous. I exited the windjammer and the doors were closed. How unprofessional. Forget about getting a late coffee, the pots are emptied. It was a disaster. The public restroom smelled dirty, not very clean. I will not choose this cruise line again for future travel. I have been on over 12 cruises and this one is the worst. Read Less
10 Helpful Votes
Sail Date: November 2016
We have cruised RCI many times and made it a family tradition to cruise each Thanksgiving. After a good experience on Jewel of the Seas out of San Juan a couple of years ago we decided to try Adventure for this Thanksgiving. When ... Read More
We have cruised RCI many times and made it a family tradition to cruise each Thanksgiving. After a good experience on Jewel of the Seas out of San Juan a couple of years ago we decided to try Adventure for this Thanksgiving. When RCI announced the drydock plans we were able to convince a couple of other families to join us to experience the new ship and several new ports on the Eastern Caribbean side. Group was 8 people with two teens, two couples in their 40's/50's and my parents in their 60's. Unfortunately right before the cruise RCI reached out to let us know that the drydock had basically been aborted and that a lot of the promised onboard upgrades would not be available. RCI offered a future cruise credit but no assistance in trying to make things right on the cruise that HADNT EVEN HAPPENED YET !! Overall the cruise was ok, we had a good time, mostly due to the fantastic ports we visited but RCI did a terrible job throughout of taking care of us as their customers and probably will not see us aboard ship again. The ship was in embarrassingly poor condition with extensive needed maintenance despite having just spent several weeks in drydock. Talked extensively about the cabin condition later in the review but some of the other items noted included: Water slides were added but not functional. Replacement miniature golf course was the worst excuse for a golf course I have ever seen, basically just a roll of astroturf with a few random "art pieces", there aren't even "rails" to delineate the golf course from the surrounding astroturf. Childrens splash park was added but only worked about half the time. One of the hot tubs was down for maintenance the whole cruise .... one week after drydock. Pub had no draft beer available. Sports bar had no bartender/server for Thanksgiving football. One elevator down for half the cruise. Chops Grille was not installed on the drydock, coming later ... MDR service was decent, food was terrible. Frequent issues with items coming out cold to luke-warm ... most memorably a baked potato that couldn't melt butter, replaced by two more baked potatoes that were also stone cold ... really you replace food for a temperature complaint and don't check the replacements ?? The strip steak offered in the MDR was of extremely poor quality, as a group it was ordered a half dozen times throughout the cruise and pronounced inedible each time. Windjammer quality of food was ok but variety was lacking, seemed to be a much more limited menu than we usually see at Windjammer. Ongoing repairs to the pool deck, required carving small chunks of the deck out and then filling them with a repair compound. They seemed to do small sections at a time throughout the cruise which had the unfortunate visual impact of looking like someone was regularly projectile vomiting around the pool deck, once we figured it out it was less disturbing. Ports of call included; St Maarten, St Kitts, Antigua, St Lucia and Barbados we had a good to great time at each port with the Rhino Rider in St Maarten and Segway in St Lucia standing out as probably the two best excursions. Of course having to select additional excursions for St Kitts and St Lucia instead of staying onboard to enjoy the onboard amenities as we originally had planned meant more $ out of my pocket and into RCI's. Talked with Guest Services pre, during and post cruise, Loyalty Ambassador on board and received a scripted response consistently that RCI was very sorry but was not willing to do anything to make anything right except offer a credit on a future cruise should I choose to buy another one from them. I pointed out that after 10+ cruises and a lot of $ spent on RCI that refusing to do anything on the cruise we hadn't event started yet seemed like a pretty insulting business practice but was told repeatedly that "corporate has spoken, I cant help you". Still trying to get information on this mystery Future Cruise Credit a month after being informed of it before making the final decision on whether to cancel next year's Thanksgiving cruise or not. Read Less
Sail Date: November 2016
This was my second cruise in Australia, this cruise was the worst one I've been on. A few positives, 1. Some of the guest shows were very good.2. Restaurant staff were good. That is where it begins and ends. Room service was ... Read More
This was my second cruise in Australia, this cruise was the worst one I've been on. A few positives, 1. Some of the guest shows were very good.2. Restaurant staff were good. That is where it begins and ends. Room service was appalling, food on the ship was good for the first two days and downhill from there with the exception of the specialty restaurants. Our room with balcony while in a good position was very average. Many of the guests I spoke with were of the same opinion. Most of the staff appeared very unhappy and the managers were argumentative, access cards to rooms failed often , the hard sell was constant and at times we were completely ripped off, a packet of chips cost almost $15.00au!!! I could go on and on. My advice is too avoid the this ship, this trip has put me off ever doing an Australian cruise again . Read Less
19 Helpful Votes
Sail Date: August 2016
We booked this cruise in February 2016 and my 2 sisters and our husbands just wanted a trip together. After losing our son in June, my husband and I weren't planning on going but in the end, decided we needed a distraction. It was a ... Read More
We booked this cruise in February 2016 and my 2 sisters and our husbands just wanted a trip together. After losing our son in June, my husband and I weren't planning on going but in the end, decided we needed a distraction. It was a very good deal for us as far as the cost so we were excited. Embarkation went well and we settled into our balcony staterooms. We were in room 6524. We noticed that the decor was fairly worn and tired looking but didn't think much about it. That night our toilet didn't want to flush quickly. Sometimes you had to push the button and it would flush 3-5 minutes later. Not horrible yet. By Sunday morning it stopped working completely and for the rest of the trip we very rarely had a working toilet. We got to know the restrooms on all the floors pretty quickly. That's a problem in the middle of the night! Although reported to the room attendant and guest services many times, the answer they kept giving me was that if someone in another room puts something in the toilet other than tp it will clog everyone's. Ok I understand that but how is that my problem?! And why did our toilet end up being the only one in the line that stayed clogged. I heard from others on the ship that they had the same issues as well throughout the week and I was told by an employee that this stateroom had the same issue the previous cruise. Shame on the cruise line for putting guests in there! The shower water was also so hot it was almost impossible to take a shower. One day my husband was scalded and I had to pour cold water from the sink over him. These issues are basic human necessities and we have every right to expect them to work. I didn't pay my hard-earned money to go to another floor to pee or to have to bathe from the sink. I could have gone camping for that and at a far less cost! The other negatives were rude….very rude bartenders in some of the bars, food was barely ok in the dining room and the windjammer…..pretty much cafeteria like taste. Another big disappointment is the whole beverage cost. The drink packages are prohibitive for most people and the cost of a drink is ridiculously high. And then the cost of the same drink would vary in different bars. We never knew what to expect. The biggest draw to a cruise is the food and drinks. That did not hold true on this ship at all. This was our first cruise on Royal Caribbean and as far as my husband and I are concerned….the last. If we had received good response to our concerns and someone had checked with us each day to see if the toilet was working, it would have helped a lot. But to be blown off with the "if someone clogs their toilet, yours won't work" excuse just made us more frustrated.This ship should NOT have set sail in the condition it's in. We paid the same amount as those who cruised on the ship a year ago and should have had the same amenities. The plus side of our trip was the staff in the dining room. They were fantastic, attentive and caring. That would be Shanelle, Donn and Sean the bar guy in the Vivaldi dining room. They were the best. The islands were great and beautiful but the port shopping was unimaginative. We didn't buy much of anything. This was only our 3rd cruise. The other 2 were on Carnival. Guess who wins best cruise line in our book? Read Less
6 Helpful Votes
Sail Date: August 2016
We are a family of for from NJ and chose this cruise mostly for the itninerary (SJ, SXM, Bonaire, Aruba and Curacao). We did not have high expectations as the AOS is an older ship and does not have many bells and whistles. Embarkation: ... Read More
We are a family of for from NJ and chose this cruise mostly for the itninerary (SJ, SXM, Bonaire, Aruba and Curacao). We did not have high expectations as the AOS is an older ship and does not have many bells and whistles. Embarkation: Very smooth. Got on line about 10:30 and they started letting us in at 11. Soon got Sea Pass cards and then the doors opened and up we went. We were the 10-15th people on board. Rooms: Connecting balcony staterooms on deck 7. 3x the showers backed up and sewage filled our showers and bathrooms. My kids cabin smelled like mold the entire trip. We requested to have the carpet cleaned and did not improve the smell afterward. Rooms were old and beds were very poor. Food: I would rate the food as cafeteria style. The buffet serves the same food over and over. Tried the buffet for dinner on multiple occasions because out dinner in the main dining room did not really taste well but the buffet was worse. Breakfast was fake eggs unless you wanted to stand in the 20 minute omelette line. Also this is the first cruise I ever went on where they did not have smoked salmon out for the guests. On 4 of the 7 days that I requested it from the chefs they were able to bring me out a little bowl with tomatoes and lettuce and that was not of the highest quality. The other 3 days they said they were out. Something seems fishy to me :):):). Service: The service by the waiters and bar staff was very good and they were always very polite. Our room steward was adequate and did a good job but nothing over and above. Entertainment: We found the entertainment to be very boring and most of the shows were only about half full. Never had an issue finding seats up close. Cruise staff was a little over the top and very risque at times and I find this to be disturbing for children or young teens. Final Thoughts: This is my 7 cruise with RCCL and third on the AOS. RCCL really needs to update there concepts and improve their menus. The entertainment and food menus are old and boring and need a breathe of fresh air. Read Less
14 Helpful Votes
Sail Date: June 2016
We flew in late Friday and stayed at the San Juan Airport hotel. It was terrible hotel that should be condemned. It smelled bad and the rooms felt like prison cells. We woke up as quick as possible to get out of dodge and see if we could ... Read More
We flew in late Friday and stayed at the San Juan Airport hotel. It was terrible hotel that should be condemned. It smelled bad and the rooms felt like prison cells. We woke up as quick as possible to get out of dodge and see if we could get on the ship early. We arrived at the port at 11:20 and were on the ship by 11:40. We could not believe how quick the process was. Disembarkation was another story... The ship: We all hated the layout of the ship. It was set up very strange. It seems like they are just letting it go since it will by in dry dock for an overhaul in November. It needs a lot of work. It wasn't terrible but it definitely showed its age. W e have been on ships around the same age that were in much better shape. Most bathrooms around the ship smelled like urine or had that outhouse smell. The cabin: We had people in our crowd with balconies and mostly inside cabins. Our cabin was okay for an inside cabin. We liked the layout but we had no hot water for 3 days and the sink was luke warm at all times with minimal pressure. Two other rooms in our party 1 inside and one balcony smelled. They tried to accommodate with fresheners and air machines but in never stopped the stank. The Dining: Windjammer was boring and never ever changed for breakfast or lunch. The breakfast and lunch was not very good. It was fair at best for dinner the one time we went. The breakfast in the dining room was better but not great. One day my eggs were so under cooked I just left and waited to get of the ship to eat. The Dining room for dinner was pretty good some nights and very good on others. The biggest problem was the consistency of the food being not very warm. Johnny Rockets was excellent for the 6.75 fee. Giovanni's was outstanding and I would highly recommend. We wish we would have bought the dinner package of 3 nights for 75 a person. The entertainment and activities: We liked chloe and the staff. They were funny and entertaining. The pool entertainment was okay but the music kind of sucked because they only played one kind of music. Mix it up a little and don't do the same routine every sea day. The service: I thought overall the service was poor. There were some great bartenders and some really bad rude ones. The staff in wind jammers were friendly and helpful. The help desk staff were very friendly and went out of their way to solve your problems. The casino dealers and pit bosses were terrible and ruined my first impression of RC since I like to hang in the casino. The bartenders in the casino were great. The waiters in the dining room were only good if you had the same table every night. We had anytime dining and it was hardly anytime. The waiter every night said that we need to make a reservation every night at the same time for the same amount of people at either 6 or 8 or we would have a problem getting a table. We had to wait up to an hour a couple of nights for a table because they were holding them for their regular reserved groups. If I wanted 6 or 8 I would sign up for early or late. We didn't get our luggage until 10 at night even though we boarded before noon. One of our bags was delivered 3 hallways away and we found it. It kind of changed all of our plans the first night. The ports and shore excursions: They ports were the reason we choose this cruise and they were awesome. We did all of island excursions on our own. The people on all of our ports that we went to were friendly and helpful. Disembarkation: Was totally awful!!! It took for ever and they seemed very unorganized. It was the worst embarkation we have ever been through. It was bad on the ship with no help from the crew and even worse in customs. We were told by so many people that RC is so much better than the others. So we were really looking forward to this cruise. Boy were we disappointed!!! We had a great time thanks to good family, friends and alcohol. By the way get the drink package if you will drink more than 6 drinks a day. It is easy to drink way more with the heat, food, walking and long days.We would never go on this ship again and as of now we would not cruise with RC again. Read Less
22 Helpful Votes
Sail Date: April 2016
ROYAL CARIBBEAN CRUISE - ADVENTURE OF THE SEAS REVIEW (CARIBBEAN CRUISE - APRIL 2016) In early April 2016 my wife and I took 7 days Caribbean Cruise with Royal Caribbean International. This was our 4th cruise in 5 years (2nd with Royal ... Read More
ROYAL CARIBBEAN CRUISE - ADVENTURE OF THE SEAS REVIEW (CARIBBEAN CRUISE - APRIL 2016) In early April 2016 my wife and I took 7 days Caribbean Cruise with Royal Caribbean International. This was our 4th cruise in 5 years (2nd with Royal Caribbean). Our ship was Adventure of the Seas - which is rather old ship in the fleet. To note, in 2001 i cruised with Royal Caribbean on the same exact ship, so luckily i can pinpoint drastic differences between now and then and also compare Adventure of the Seas and Brilliance of the Seas (2012 cruise). I'll do my review in small sections with positive and negative points, inserting my personal opinions and remarks. The sections are: 1. Departure Date, Cruise Line, Itinerary 2. Cabin selection, cabin price, online check-in 3. San Juan airport to cruise termninal, check-in 4. Adventure of the Seas - the ship and the cabin 5. Ports of Call 6. Stateroom, entertainment, swimming pools, cleanliness 7. Crew (Room attendant, Guest Services, Restaurant Staff, Bar and Pool Staff, overall attitude) 8. Food variety and quality in Bars, Speciality Restaurant, Main Dining Room(s), Buffet; Drinks 9. Internet and tv 10. Disembarkation 11. People on board, self-control, overeating, who cruises are really for 12. Overall opinion, Comparison to other cruises, Message to CEO, President, CFO, and others 1. I had to pick the destination based on the time my wife and I (we are in the late thirties) could take off work - which turned out to be the first week of April (April 2-9). I was deliberating between resort and cruise and decided upon latter due to the cost and ease of travel (less preparation for me - points of interest, commute, things to see and do...). Keep in mind that mid-December to mid-May Caribbean is having "peak" season for vacations especially considering Spring Break, Easter Break, school breaks, and generally people trying to get away from cold climate. During early Sprint, the prices in the Caribbean region (anywhere you go) are at its highest (besides Christmas and New Year - blackout dates with no discounts). Also, to note, i take my travel seriously - i work hard and i travel fun - in the past 15 years i visited 28 countries around the world with most notable trips to Historical Egypt in 2008 (extremely pampered vacation that i had not experienced since), three weeks vacation in South Africa for World Cup 2010 (traveling all over the country by planes, cars and buses; and attending 10 World Cup matches including the Final), three weeks in Europe in 2014 (Austria, Chech Republic, Hungary, and Italy). Since 2009 I started creating my travel itineraries and consider each trip planning an adventure, learning experience, and just a fun process. So, even simple trip like Caribbean Cruise i take very seriously. On a final note about myself, i want to mention that i am also an independent travel agent with GTI (Global Travel International) which also gives me additional knowledge and ideas on how and where to travel. So, to summarize, i had to pick our trip destination a month prior to departure - to go somewhere warm, and have as minimum hastle as possible. After researching our options for South America, Central America, and Caribbeans; the choices of adventure trip, resort, or a cruise, i decided on the cruise. And since i already had a set date, i only had to chose a number of options by my preferred itinerary. None of the cruise itineraries leaving from continental US (mainly Florida) interested me (i already visited many of these places, plus from prior experience i know that the warmest water during early April will not be in the Eastern Caribbean but in the South or South-West). That made it even easier - departure port should be San Juan, Puerto Rico. This decision is also based on exclusion of the specific cruise lines such as Carnival, Princess, Celebrity. This process left me with 3 choices - my prime option Royal Caribbean (since i had very good experience with them twice before). In addition - the itinerary was quiet interesting: St Thomas, St Croix, Antigua, St Lucia, Grenada. With this cruise selection i would not be able to avoid massive crowds and lots of kids (due to holidays), but would be able to avoid Easter Break crowd and most Spring Breakers. And the price was very acceptable as well (cabins starting from $630, depending on the website where you book the cruise). 2. Cabin selection: finding a cruise is one thing, getting a decent cabin is another. Defining your price limit helps, especially since there is a drastic difference between inside room and balcony cabins (i am not even mentioning suite). In brief, cheapest inside cabin cost was $630 per person while balcony was twice as much. That is only one month prior to the cruise. Granted that most people book the cruise 3-12 month in advance, that should not be an issue. Also, this is the price for the cheapest cabin which is based on the location on the ship, such as deck and positioning (front, aft, above and below noisy areas...) I did some minor research on few websites such as cruisecritic.com to read up on the cabin reviews, then i campared the prices on Expedia, Orbitz, GTI, RoyalCaribbean.com, and some others. Prices differed by $60-70 depending on website. Same goes on the cabin availability - various sites (as long as they are not affiliated) offer different cabins. I decided on inside cabin on Deck 8 in the quieter part of the ship and since cabins have various categories based on the deck and location, the one i picked cost us $730 per person including taxes. Once reserved (i did it on Orbitz website), and received confirmation via email, i did Online Check-in - to add Passport information, Credit Card account for on-board expenses (you can use cash later, but keep credit card on file), information aboout travelers, and to print SailPass documents that will be collected during the onboard check-in. You can do online check-in up to 3 days prior to departure. 3. We flew to Puerto Rico day in advance and stayed in Old San Juan where we spent fun and relaxing day visiting major sites and walking charming town streets (did all of it before, but not for a whole day and never stayed overnight). Cab from airport to Old San Juan cost $22 + $1 per a piece of luggage. I believe cab to the Port cost $19 plus $1 per piece of luggage. Cab from Old San Juan to the Port was $14. We arrived at the pier around 12:20 and the line to the check-in was already quiet long (check-in started at noon). But it moved quicky enough considering huge number of people boarding the ship. Initial line is where you drop off your luggage (you can use pre-printed tags at home or cruise employees will give you a tag on the spot and will attach it to your luggage). The guys picking up your luggage expect few dollars tip for handling it. Once you drop off your luggage, there is another line to get into the terminal (metal detectors) where you do your check-in and receive on-board sails pass (card). You'll need your passport, your picture will be taken, all the final registration completed. Few more security points where you have to show your Passport and Sails Pass Card, and you are on-board. The rooms will not be ready until 2pm, so you do not need to rush. The ship usually does not leave before 6pm (departure time depends on the ship), so if you are checking in at 4pm you are even better off - there will not be a long check-in line outside. If you arrive at noon, the check-in process will most likely take around an hour. If your room is not ready, you can go to Windjammer buffet and grab something to eat. Or you can explore the ship or have a drink at the bar. One point to note, before your give away your luggage, make sure you take with you (hand bag) all that you might need throughout the day such as clothing for a dinner, swimming pool attire, and so on. Most likely your luggage will not be taken to your room until 7-10pm. 4. Adventure of the Seas is one of the older ships in the Royal Caribbean Fleet. In 2001 it was a excellent (one of the newer ships in the fleet). Now, it still packs that greatness, but surely can't compete with newer monsters as Oasis, Navigator, and others. It does show signs of wear, but as a visitor, and especially first time visitor it probably will not bother you much. There are 14 Decks on the ship, Deck 11 hosts dual swimming pool with jaccuzzi's and Windjammer buffet restaurant. Deck 3,4,5 host 3-tier main dining room (Mozart, Strauss, ....), as well as Lyrics Theater, Ice Skaing Rink, Cinema, Royal Promenade (fantastic feature of Royal Caribbean Cruise Line). Deck 12,13,14 have spa services, Giuzeppe's Italian Speciality Restaurant (have to pay extra to get in - price varies depending on dinner), Basketball court, Rock Climbing Wall, jogging track, and numerous bars. Majority of other decks host cabins with additional spaces occupied by Internet center, Library, Next Cruise Booking Center. There is Jester Lounge and Dance Club on the Deck 3. Our cabin on Deck 8, close to Internet Center was an inside cabin (no windows) - the drawback of that is that you are completely disoriented when you wake up since you have no clue if it is day or night until you look at your watch. That makes it much harder to wake up as well. We are rather slim individuals and since the cabins are small it did not bother us much. That is as much as expected on the ship. We had one large bed, one small sofa, coffee table, flatscreen 28" TV, closet, safe. The bathroom is small with stand-up shower only. There are some signes of wear and tear around the room - paint that is coming off, scratches on the furniture in some places. This is all minor and not very important. What is important is not to throw all kind of stuff in the toilet since it cloggs the sensitive piping system which will influence the whole deck segment (we had that issue twice on our deck). Also, we did have an issue with the hot water - it was not working in the shower - i addressed it to guest services and they resolved it in the timely manner. The stateroom attendant will come by to introduce himself/herself - he/she will be your primary contact for the cruise for most of your cabin's problems and requests. 5. Ports of Call: St Thomas, St Croix, Antigua, St Lucia, Grenada. This is a very good itinerary in my opinion, and it was one of the main reasons for selecting this cruise. Even though i am not a big fan of US Virgin Islands or British Virgin Islands since they are severely destroyed by civilization, Antigua, St Lucia, and Grenada are excellent islands to visit. St Thomas is known for its great duty free shopping that is why it is so heavily (even painfully) promoted by the ships' crew. Our main purpose was to go to the beaches - living in New York, and with nowaday ability to shop online, you can always find anything you looking for at a great price. If you want to go to the beach, it's all well organized - there are numerous shuttles at the end of the shopping mall that will organize groups to go to specific destinations. We went to Coki beach (one of the best snorkel spots on the island) and the shuttle filled up in 5 minutes. Chairs and umbrella at the beach are $20 for the set. Snorkel equipment can be rented as well. St Croix - we went to Rainbow beach which is 25min walk from the cruise terminal, or $4-5 by the taxi (5min drive). Chairs and umbrella are $20 for the set. Antigua - unfortunately i can not say anything about this great island since i got overhated during stay on St Croix and also got bad food "disagreement" - whole day i spent on the ship recovering from side affects St Lucia - we took a cab to Redduit Beach (around 20-25min drive from port). Excellent beach - home of the Sandals and some other resorts. I was also able to purchase some local fruits from passerby boat - Soursop, mangoes, cocoa. Chairs and umbrellas are available for rent ($20-25 for the set). Grenada - we visited Grand Anse beach - it is the closest and one of the most popular. There is a shuttle boat that takes people to the beach and back ($8 per person roundtrip). You can also take a local bus (arouns $1 each way) or taxi ($10 one way). The beach is almost 2 miles long. It can get a bit windy, but the water is clear and warm. Chairs and umbrellas $15-25 depending on who you get it from. Besides beaches, all the Ports of Call offer shopping and island tours. Not to be unfriendly, but everyone tries to take advantage of you - so do not be naive and be on your guard. Always ask for the price first before accepting any service. For example, on St Lucia, my wife wanted to get a drink in the coconut, so an old haggler never answered my question on its cost while preparing the drink. Once he was done and handed it to her (90% coconut juice 10% ice with rum) he asked for 86 EC (approximately $30). I initially wanted to give him $10 even though real cost should be $6-8. So, after 20 seconds of bargaining, the price was dropped to $20, then $12. Evntually he got $10. Similar thing with Grenada - one minute the price for the umbrella-chair set was $20, and $25 the next. Another interesting option that you can do are island tours. Yes, the ship offers quiet good shore excursions. The price is not that good. Some people mentioned that when you book online the price is lower than if you book at the shore excursion desk. Here are some other options - once you are off the ship at every island - there are island tours offered on the shore at half the price with same great quality as the ones on board. Ship has more variety of excurisons. But you can also pre-book your excursion with the company of your liking and have them pick you up in the port (this requires more work and planning). The positive about ship's excursions is that they are convenient and hastle free. Plus you are guaranteed that you'll not going to miss your departure. And the last thing is the time in the Ports of Call - sometimes the departure is at 6pm and sometimes at 5pm. It might be very frustrating for those who want to spend as much time on the island as possible and have to get back on the ship at the "curfew" time. There are virtually no Caribbean cruises that stay in the port past 6pm (i know that sometimes in Aruba ships stay until 10pm). 6. Stateroom, on board entertainment, swimming pools, cleanliness a. Stateroom - the stateroom was kept clean, stateroom attendant did a great job, attended to our needs, bed was done, towels folded (or exchanged for new ones), Daily Compass (guide) on our bed on daily basis. Besides initial issues with the shower and pipe-clog on the deck, i can't say anything but positive. b. Swimming Pool Area - packed with people during "cruising" day, two small swimming pools packed with kids and adults like sardines in a tin can, 3rd pool in the "spa" area, busy as well. Someone managed to vomit in one of the pools - it seems like it had been cleaned up, but with the amount of people no amount of chlorine would be able to sanitize it. Kids are getting out of control and jumping on peoples' heads but that is their parent's fault for not knowing any better how to conrol and manage their kids in the public places. You know who you are! One of the days during the trip, one of the pools was closed for repairs. It seems there are enough lounge chairs on a deck for most of the peole either to sunbathe or hide in the shade. Jaccuzzis even more packed than swimming pools. Life music performed on daily basis - great island music. Daily activities held by the swimming pool kept people entertained. c. Shows - excellent international crew. Highly recommended ice show did not disappoint at all - ice skaters are real professionals and can easily compete with Olympic skaters (not just my opinion - that what i heard from people on board). Other shows such as tribute to U2, comedy show, and dance show were great too. d. Daily Entertainment - besides shows, movie theater showed movies such as Spectre, Hunger Games, Star Wars... Lounge areas had some piano and band music on various nights, others had some game shows. Cruise director Dan tried to be as funny as he could be; hosted number of games by the pool area. The days were filled with activities from the morning to the night which would be more than enough for most of the individuals. e. Cleanliness - overall the ship is kept clean, sanitizer is all over the place, dirty plates, glasses, utensils are rmoved very fast; bathrooms are spotless; pool towels can be exchanged for the clean ones at any time. 7. Ship's Crew. Now, that is where it gets interesting. The crew is how to put it - NOT that keen on keeping the people happy. They are doing their job, but without any enthusiasm. Let's just say around 85% of the on-board personnel are lacking such facial features are smiles and hearty friendliness. Yes, given it is Royal Caribbean's CEO, President, and CFO fault for making budget cuts, crew cuts, and supposedly "making things better", it turned as expected - it backfired on the customers - us, the cruisers. Here are few examples - it's not enough that surcharge for the drinks is automatically added to the bill, i always add $1-2 to the bill as well. Only once i heard from the crew member that brought me a drink "thank you". Another thing about servicing staff - 50% of them walk around with the trays like they do not belong there for the reason of just walking around - until someone calls them. Just recently, on the Brilliance of the Seas, similar service was done with the smile and constant offering for the service. I can say only positive thing about our Dinner Service - our waiter Ljubica in the Main Dining room was one of the highlights of the trip. Swimming Pool Patrol/Attendants - do their job without a care in the world. They see people sitting and enjoying peace and quiet, yet they have to drag the chairs and lounge chairs to adjust the positioning making screeching sound. Just lift it up a bit! "Security" control - be more welcoming - people are not the heard of animals that need to get back on board of the ship. Bar staff - it certainly would not hurt to have a smile! Yes, i know the long hours you have to work, that you work seven days a week without days off for 6-8 months (or whatever the terms of your contract are), but it is your job, so do it well. Just like most of us do our job back home so we can pay for you to have an opportunity to work on the ship - this is the Servicing Industry Business not a factory or IT. Guest Services - i have to give lots of compliments to Marisol - she works well with people - great attitude! Windjammer staff - one day are attentive, another day - nowhere to be found. Granted, the tables get cleaned up fast. Our Stateroom attendant - Frank did a great job, did it seemlessly with no intrusions. 8. Now, and this is very important for many people - Food: This will probably require pages and pages of writing so i'll keep it brief. After this cruise, i once and for all nailed it im my head that all-inclusive option (especially on the ship) is for people who's main purpose of vacation is to indulge in gluttany no matter how good or bad the quality of the consumed product might be. We ate at Windjammer restaurant (buffet) and at the Main Dining Room. The food experience varied. If you are looking for healthy food choices, you might have difficulty finding the right food for you. The veggies are there, basic fruits are present as well. Healthy dishes - not that much. Most dishes are cooked on corn or palm oil, number of dishes are processed food, there are virtually no gluten free choices (very very few things are labeled as gluten free). There is no Soy or Almond or Coconut milk (granted many of those who dine have no idea of those choices). Food selection is quiet limited even though there is nightly variety of the Dinner Theme such as Italian, German, Caribbean nights. Seafood such as shrimps and crab meat is totally off buffet menu (may be due to health concern - for getting spoiled too fast). No pasta variety. Off course burgers, so-called pizza, and hot dogs are always there! No veggieburgers though. Oatmeal cookies are tasty but taste like half of margarine stick had been added to each cookie. Presentation and sanitation are on a good scale. The breakfast is the same on daily basis with the only decent choice - omelet. There was absolutely no variety whatsoever. The fountain drinks(ice tea, orange juice, lemonades) are highly diluted - that is a welcoming thing - at least a sugar content will not be jumping off the radar after the trip. Comparing to any of my previous experiences, buffet dining on Adventure of the Seas is all time low. I would give it 2 out of 5. Main Room Dining - main room on Adventure of the seas spans over 3 decks (3,4,5). Tables like on other ships range from individual (2 persons) to large groups of 10-12. Due to our late booking we automatically had been assigned late sitting (there are 3 types of dinner sitting: early at 6:30pm, late - at 8:30pm; and any time (you either schedule it at the beginning of your trip or call in the morning to book available sitting 6:30-8:30). All are fine options. We did want to change ours from 8:30pm to any time, but were told that everything was booked; same story with 6:30pm, and to get individual table - we were told that nothing is available at any time. That was frustrating and annoying since we did not want to sit with the group of people at large table but just wanted peaceful dinner - just the two of us. So, we really did not like that there was supposedly "no individual table" availability. First night we went to the buffet; 2nd night we went to the Main Dining and asked front desk to change our table reservation - fortunately individual table opened up. We were lucky to get a great waiter - Ljubica and very nice assistant waiter. Thanks to both of them our dining experience throughout the trip really brightened not such glorious food (both at the buffet and at the Main Dining). Food presentation was nice, quality - very average. There are few comments i like to make - first of all, living in New York i am exposed to huge variety of various ethnic foods all over city - there are 23000 restaurants in 5 boroughs - quality at many of them is very high and i can say that throughout my world travels over last 15 years any food that i ate abroad (besides some exceptions) tasted as good at home. Remember, this is New York we are talking about - the melting pot of USA - every ethnicity, all types of restaurants, be it a small Tibetan store in Queens, or Equadorian bodega in Brooklyn. I am quiet sure (and not to offend anyone), the food experience for people from smaller cities with less food variety and limited ethnic diversity would be very different on the cruise ship than for myself. This is absolutely logical and understandable. Another point i would like to bring up is the "Formal Night". Personally it is just killing me - this is a vacation, i want to enjoy myself, dress light and relaxed. Not to be stuck in the suite with a tie. I am not saying that shorts should be permitted in the dining hall, but making things formal is just overboard. Also, to note, you do not have to dress fancy - forget your jacket and a tie or long dress and high heels. Dress lighter - like you go to dinner with friends to a simple restaurant. This is totally fine as well - no one going to look down on you. I have to wear shirt and a tie for work every day. Believe me this is the last thing i want to put on during my time off. It is great for people who rarely dress up, or who enjoy doing so, or for those people/families who want complete once-in-a-lifetime entertainment experience. Off course you can just go to Windjammer Buffet. And another note about the food at the Main Dining - there are choices, but not as much daily variety as on other cruise ships. Drinks on the ship are way overpriced, and if you are a drinker - think about purchasing drinking package - the best is $55-59 per person per day and includes virtually all drinks on board (not sure about exceptions). The cost of wine per glass ranges from $8 and up; beer $8 and up, mixed drinks $10 and up. This is not so bad, but the tax as well as automatic 18% surcharge is added to each drink. On top of that, there is another line for Additional tip on the receipt. So, if you do your math, $10 mixed drink, will end up around $13-14 (if you add another dollar to it). If you are planning to gulp 5+ drinks a day, think about those drinking pacakges. Simpler options are available at lesser cost. There is also non-alcoholic package including brand name sodas and lemonades which are not available at the drinking fountains. Off course many mixed drinks will be diluted and will contain tons of sugar and syrup. Also, bottled water on board comes with a price tag of $4.75 per 1L bottle. 9. Internet - internet service is available in a "computer center" on Deck 8. There are 20+ computers. WiFi service is also available on board. The price is $20 per day but does not give you access to VOIP applications such as Skype and Facebook. Closer to the end of cruise, the price dropped to $15 per day. You can also purchase internet package for your whole cruise length. There is a TV in each cabin - the channels are not appealing, but we are not going on a cruise to watch tv. There are 5-7 channels that outline daily activities, ports of call, promos to sell future cruises and excursions, more promos to shop onboard and at the ports of call (especially with cruise affiliated shops). Most useful channel is the interaction channel where you can check your SailPass balance, messages, purchase excursions, and more. I am going to mention very interesting thing about your SailPass account and why you should check it at least once or twice during your cruise. Check it on the intractive TV channel in your room and make sure there would not be any additional or unusual charges on your Sail Pass. I am glad i checked mine - there was one crazy charge of $8868.70 - someone at Windjammer Cafe mistyped the numbers (would have been hell of a party at that charge). Marisol at Guest Relations on Deck 5 easily reversed the charge. But the point is, check your charges before your disembark. It's much easier to dispute the it right away (face to face) than a month later over the phone. 10.Disembarkation procedure is standard - by 11pm night before departure put your luggage with attached tag(will be left in your room) outside your cabin. Watch disembrkation procedure on one of the tv channels and follow the directions (you'll also get a disembarkation procedure document night before departure). Your departure time will vary (you'll be able to see it on the list, based on your luggage tag number). Ours was #11 and we were suppose to leave the ship around 10am (all the cabins must be freed up by 9:30am). On the morning of your departure you can have breakfast and then go to one of the designated areas to wait your departure time call. (You do not have to rush to leave the ship - if you miss your designated time range, you can always get off the ship a bit later - as long as you are off the ship). Once you leave the ship, you will end up in the huge hangar - there will be long line to go through customs and also rows of luggage cases lined up by the luggage number tag. Pick up your suitcases, then join the customs line (usually 30min). Say goodbuy to the cruise, hop on the taxi and head either to airport ($19) or wherever else you are going. There is nasty good buy from the taxi porters - they are rude and demanding - "give me a tip" - for the piece of luggage loaded in the cab. 11. Few words about people on board i.e. the passengers. There are some good and bad things that could be mentioned. The good - people are genuinly having fun - there are shows, activities, dance club, lounges, music, casino... For those who want peace and quiet - there is library, quiet areas on various decks... There is something for everyone on board. Now some cons - there are a lot of people onboard - you are stuck on the ship with 2-3000 other passengers. If you can't tolerate people well, probably cruise is not a vacation trip for you. Your co-cruisers might get roudy, irritating, annoying, drunk, and plain weird. Lots of on-board entertainment seems very lame and jokes are just dumb. But somehow people go along with them. And that makes you think - what kind of people am i surrounded by? And at the same time many others are genuinly fun, knowledgeble, and full of interesting stories. Eating is the whole different story - some people are conservative with what they eat; others, mostly those who should not be eating certain things in the first place, fill up their plates with tons of mixed junk food, and gulp one plate after another like they never tasted food before (buffet observances). Certain people are way too loud, inconsiderate, and just have no clue how to behave in public. In the environment like this it is easy to see why us, Americans seen and presented as obnoxius and disrespectful. 12.In this last section i'll compare this cruise to others that i took in previous years, and will drop few harsh word to Cruise CEO, CFO, President, and others. Over past 4 years i was on 4 cruises: Brillaince of the Seas and Adventure of the Seas from Royal Caribbean; ms Nieuw Amsterdam by Holland America, and Summit by Celebrity. Also, my last cruise on Adventure of the Seas was also my first ever cruise in 2001 on the same ship. I'll just briefly compare the last 4 cruises. The main difference was noticable in general on-board service, crew attitude, and food quality and presentation. By far, Adventure of the Seas is on the lower end of the scale in all the categories; just above Celebrity Summit. Brilliance tops in all the categories, while ms Nieuw Amsterdam excelled in food variety and presentation. The crew on Holland America Line is predominanty Philippino, while very diverse on the other cruise lines. Evening shows were excellent on all the ships, while day entertainment was better on Brlliance and ms Nieuw Amsterdam. Cruise director makes huge difference of the cruise experience. Brilliance excelled at that. Summit and Adventure - not so much. Food quality was excellent on Brilliance and ms Nieuw Amsterdam. Adventure of the Seas somehow managed to win dining room award last year. Comfort and convenience was similar on all the ships - logically, the newer the ship, the better and more fun, comfortable, and luxurious it is going to be. The main problem with all the cruise ships on all the Cruise Lines, as it is easy to pinpoint - long and hard hours for the employees, budget cuts, and disregard of the older ships in favor of the newcomer monsters. This is such a shame though, because at the end, your most valuable asset is the one who is not pleased - your loyal customers. If the cruise company is aiming totally toward older crowd then they will not win younger or family crowds unless they drop cruise prices. And it seems that is exactly what is done, which causes, budget cuts, higher crew turnover, and expression of being displeased in the form of bad customer service, frowns, and lack of enthusiasm and passion. CEOs, CFOs, CAOs, COOs and such - take care of your employees, treat older ships like you treat new ships, embrace changes, welcome your customers, give them the best possible experience so they would come back again and again rather then chosing your competitors. Most likely i'll be back to Royal Caribbean, just not to Adventure of the Seas. Overall experience: 2/5. Read Less
12 Helpful Votes
Sail Date: March 2016
We were very unhappy with the cruise this year. We booked a year in advance on the same cruise ship with the understanding that the cruise ship would be updated and we would see many changes. We got on the ship and it was exactly the same ... Read More
We were very unhappy with the cruise this year. We booked a year in advance on the same cruise ship with the understanding that the cruise ship would be updated and we would see many changes. We got on the ship and it was exactly the same except the new booking area, which was redone. The ship's odor was overwhelming with the smell of urine. The beds were old and wore out. In the casino, the gambling tables, the electronic board wasn't working the entire cruise. The people on the ship were rude. We paid extra for anytime dining and when we were sat at a table the second night and a couple was sat after us making rude comments all night as though we took their reserved table that they had reserved for the remainder of the week. We paid extra for anytime dining so we would have the opportunity to dine any time of the day we chose. The highlight of the dining experience was a server that we had "Charlie Brown." There wasn't much to do on the ship. The activities were not planned out well. Certain days too many activities, other days hardly any activities. Activities were scheduled in areas on the ship that wouldn't allow many to participate. They continue porting at Martinique with hardly any excursions offered and little to do on the island. Feel the island taken advantage of as a tourist on the island by price gouging. We went into a restaurant and ordered a soda and was charged $12 for two. They had the doors opened for someone to enter but didn't serve food for another hour. Other cruisers were not able to buy items on the island because locals were not able to give back change. Signs showed a value of a US Dollar was a certain amount but when you went to pay, they overcharged. Cruising is overrated. Not enough to do on the ship unless you are a big drinker/partier. Read Less
8 Helpful Votes
Sail Date: March 2016
We picked this cruise for the great ports of call, my wife and I have sailed the Southern Caribbean in the past but this was the first time for most of our group. I must say I am a fan of the Southern Caribbean ports but for some reason ... Read More
We picked this cruise for the great ports of call, my wife and I have sailed the Southern Caribbean in the past but this was the first time for most of our group. I must say I am a fan of the Southern Caribbean ports but for some reason RCCL seems to favor old ships out of San Juan. We flew into San Juan on the departure day as the ship didn't sail until 8pm. 2 taxis from the airport to the port cost only $50 for 9 people so we saved a fortune over the $18pp that RCCL wanted for transfers. With the late sailing we checked in at 2pm well after they had started boarding so we walked straight on board after a quick visit to the check in desk for our sea pass cards. But now for the first disappointment, it's the first time I have boarded a ship that other than security scanning my sea pass no one welcoming us on board, no hello, no drink, nothing. That was the start of a frustrating first day, we had 5 cabins and one had wet carpet on check in. After complaining a bit they changed out the carpet and pad but when we came back to the cabin again after dinner and a show the cabin had flooded again. They guess it was water from the shower of the cabin above but had not been able to find the leak. We did get a different cabin for the couple in that room but the rest of us listened to them extracting water from the carpet at 2am and again at 6am and many more times during the cruise as they never did fix the leak. For more information see our cabin 7519 review. As for dining on the ship, the buffet was quantity over quality, if you don't mind making your own hamburger from a beef patty that was sitting out cold and dry then the windjammer would make you happy. The food was both bland and dry, so most of the time we were in the main dining room. Main dining room was better but not up to some of our past cruises, Some meals were hits some complete flops; The Chicken Cordon Blue was dry, bland with a little ham and no cheese, the roast fillet of beef was great but the Salmon again dry and overcooked. The one highlight of the dining room was the waiters, as always they did a good job and met our every wish. Entertainment on the ship was also very hit or miss, the comedian on sailing night was very funny but the production shows were very, very dated. We had two different headliners perform during the cruise, the first was a past american idol contestant, he did a great job covering music from the 40's to today what a show. The second Headline act was a Michael Buble Tribute Act, it was TERRIBLE! Oh my how bad it was, we didn't make it to the end. Ports of call: St. Thomas - We went zip lining and had a good time, it's not the best zip we have done but not bad at all. St. Croix - We chartered a Catamaran out to Buck Island, a great snorkel and fun day. Antiqua - We did a dune buggy adventure, it was a good time with a good lunch at a marina side restaurant, this was booked not threw RCCL but direct with Antigua Buggies. St. Lucia - We did the typical land and sea tour, boat up the coast then inland to the volcano and mud baths. I could have skipped everything but the boat ride out and back, Rum punch on the boat was the best part of this tour. Grenada - We chartered a sail boat with Savvy Sailing, the weather was not perfect but we still had a good time, but could not snorkel as it was very, very rough. The good news is we got to go sailing, most of the cruise line water excursions for the day canceled. The sea day was fine, we have been on cruises with more to do on a sea day, but nothing to complain about. Then it was back to San Juan, the good news is they actually got us off the ship earlier then planned and back to the airport for our flight home. The ship Adventure of the Seas is a nice boat showing her age, only one specialty restaurant. Overall the ship was in good shape but again, they had a persistent leak on deck 5 forward just outside of the lounge. Multiple times during the cruise they were running fans trying to dry carpets. One other thing I noted is that now that RCCL has the drink packages it seems harder and harder to get a drink, slow and understaffed bars, it seems they have figured out how to manage the cost of pre paid drink packages by not staffing the bars. We did have a good time but not in comparison to past cruises. We have been loyal to RCCL and sister line Celebrity but it's time to try a new line. Read Less
9 Helpful Votes
Sail Date: February 2016
After 15 cruises with Princess and Celebrity, we took our first on Royal Caribbean. It was a true misadventure. First and foremost, the food served both in the buffet and in the dining room was dreadful. In the buffet, the food was ... Read More
After 15 cruises with Princess and Celebrity, we took our first on Royal Caribbean. It was a true misadventure. First and foremost, the food served both in the buffet and in the dining room was dreadful. In the buffet, the food was served in tarnished pans and was unappetizing. It was the same food each day with a different colored sauce. The food in the dining room was equally tasteless and usually overcooked. Even the specialty restaurant, Giovani's, failed. The Osso Buoco was fatty and full of grizzle. Our cabin, while clean and having plenty of storage space, was directly opposite two service area doors which housed the service elevator. This was conveniently omitted from the deck plan schematic I studied. Needless to say, the noise was constant and endless. The staff was tired and listless due to the inhuman hours they are expected to work. 12 hour days, 7 days a week for 6 or 7 months! While Royal's fare is competitive, they fail to mention how they will charge you for everything else. Beverages included both a 18% service fee and port tax when applicable. Water to take ashore was $2.95 a bottle, while on the island it was $1. Not a peanut or chip at the bars or lounges, but you could buy popcorn for $2. $10. to print a boarding pass is outrageous especially since on other lines it is a service. For two ports, we did not dock near the main town thus we had to pay for water taxis/shuttles. Too, the buffet closed at 9 pm which eliminated any late night snack. Transportation to the airport was $35 per person with Royal when a taxi ride for 4 people with luggage was a total of $27. Needless to say this was our first and last cruise on Royal Caribbean! Read Less
Sail Date: February 2016
I was very, very disappointed with this cruise. First of all, Royal Caribbean advertises their ships on their website and in the media as having circus schools, surfing and roller skating. Our ship had NONE of those. Every time ... Read More
I was very, very disappointed with this cruise. First of all, Royal Caribbean advertises their ships on their website and in the media as having circus schools, surfing and roller skating. Our ship had NONE of those. Every time we tried to go to the adult area of the pool it was always jam-packed, with the hot tubs filled to capacity, and there were never any chairs available out of the sun. The pool was also fantastically freezing, one of the coldest bodies of water I have ever been in. The food was just ok -- the upstairs buffet got old quickly and again it was always mobbed with people no matter what time you went. The internet, also billed by Royal Caribbean as super-fast on all their ads AND their website, was so slow I bet my 1994 AOL dialup could have beaten it. And this was while using THEIR internet café! I asked for at a minimum an explanation of why it was so ridiculously slow after we got back, and Royal Caribbean didn't bother to ever respond. The process of getting both on and off the ship was a nightmare. I don't know why they even bother with de-embarkation times as it seemed completely arbitrary. We were all corralled into a sauna-hot metal warehouse with no AC for over an hour trying to get out, while people cut the line constantly. It was a disaster. The ONLY saving grace was the teen program that my son enjoyed and the amazing staff at the spa. Read Less
5 Helpful Votes
Sail Date: January 2016
We've cruised with a few different companies in our 12 years of cruising. We've done 5 cruises with Royal Caribbean Adventure of The Seas, and this last time. We've been so disappointed that we're booking with another ... Read More
We've cruised with a few different companies in our 12 years of cruising. We've done 5 cruises with Royal Caribbean Adventure of The Seas, and this last time. We've been so disappointed that we're booking with another company for next year. Let me start on the positive first: The ship is lovely....pools are nice and clean. Hot tubs are roomy but not hot. Public areas were always spotless, and the promenade is always the central place to hang out and people watch. The cabins are adequate, however, we did find old yogurt in our fridge! GROSS. That's it for the positives.... The activities are sparse, unless you want to wait until 10:30 pm to party. The entertainment offered a sad display of "Broadway" productions. The talent is tolerable, comedian was good, the Motown singers were wonderful....but 1 good show in 7 days is NOT good enough. Probably the biggest disappointment we've noticed over the last couple of years, is the declining quality of service (especially waiter/bar service) and food. Most people believe this is because of the gratuities already included in the drink packages. The dining room in our first week was a joke! Our group was seated separately, orders were mostly wrong, our main waitress was rude and disrespectful. She lost our wine, food was served cold etc. The menus in the main dining room was sad and boring. We ended up eating in the buffet once because we couldn't find anything on the menu that we wanted. Meal choices were lackluster at best. no nightly shrimp cocktail, no real steak (more than 1/4 in. thick), no "wow" flavors.....sad.... The breakfast in the dining room was the worst I've ever had....breakfast in the Windjammer was the same, boring choices every morning..... The only place to eat a snack was at the pizza/sandwich bar on the promenade which got old by the third night. We also noticed that the drinks were seriously watered down.....bottled beer etc. was fine, but was also the one thing no one could tamper with.....pretty sad... All in all, we noticed that the prices are increasing dramatically while service decreasing dramatically... One gets the feeling that Royal Caribbean thinks the general public are unintelligent enough to pay outrageous prices for mediocre product because they're being told to.... We're done! We work way too hard for our money to throw it away on a company that doesn't appreciate it. We've booked a 7 day Caribbean Cruise with a wonderful cruise line for over $1000 less than Royal Caribbean, on a new cruise ship, with 2 unlimited drink packages and dining packages included! You're going to have to pull up your socks, Royal Caribbean, if you ever want to see our dollars again, but then , you probably don't really care... Read Less
5 Helpful Votes
Sail Date: January 2016
My in-laws were looking for an affordable way to celebrate their 50th with their children and their spouses. 14 of us in all. For over a year we planned, saved, e-mailed and planned some more. We settled on a winter cruise to the ... Read More
My in-laws were looking for an affordable way to celebrate their 50th with their children and their spouses. 14 of us in all. For over a year we planned, saved, e-mailed and planned some more. We settled on a winter cruise to the Caribbean. What could be better than the Caribbean in late January? We made it to the ship with little trouble and were even able to spend some time in Old San Juan before leaving port. From this point the journey takes a turn for the worse. On day one we had no soap or shampoo in our bathroom. No big deal, let the folks at the desk know and we will be good to go. It's hot, what could possibly be better than an ice cream cone? I race up to the 11th floor with childish anticipation. The machine is locked up. No sign, no set schedule just locked. Oh well, maybe later. We head to the deck for a look around and I almost take a spill on a loose stair tread. Can you say LAW SUIT. Later on that evening we meet for dinner with the whole group. I understand that 14 people is a large group to try and accommodate but after multiple attempts to communicate with Royal Caribbean we thought they would have it figured out. No such luck, we were scattered all over the dinning room and at different times. Wait in yet another line to see if we can get it straightened out. No luck, maybe tomorrow night. As we head to the show we are confronted with the omnipresent drink salesman. No big deal, we have cruised before and know the drill only Royal plays the game a bit differently. They have levels of drink offerings all in an effort to get more money out of you. After several minutes of negotiations with a nice man who doesn't speak English I walked away with a fancy drink mug and what I hoped would be a reasonable charge on my bill. They are happy to give you a mug but good luck getting them to put anything in it. Back to room to relax and settle in for some TV. NOPE, the remote won't work. No worries I will call the front desk and get some new batteries. NO ANSWER. Head to the in-laws place..... At about 2:00am I hear water running. Running water on a boat is NOT something you want to hear. I walked blurry eyed to the bathroom to find the toilet running over and onto the carpet. NASTY!! That would explain the 24/7 toilet channel and PA announcement telling all of us not to put anything down the toilet. At this point I am wondering if anything on the ship actually works other than the credit card and the machines in the casino. Day 2-7 Repeat of day 1 except they were able to sit us together on 2 tables while I noticed that some big wig sat at a huge table with his party of 3. What kind of company is this anyway? Folded towel animals? Every other day. Food services? closed most of the time except for 1 place where you can get a slice, a sandwich and a dried up cookie. Ice cream? Nope, if it isn't broken it's closed. When I asked about it I was told that if they kept it running it would burn up. ITS ALREADY BURNT UP, REPLACE IT! Sticky tables, thread bear furniture in the rooms, soap provided on the last day of the cruise only, snotty help at both the front desk and the dinning room, broken equipment in the gym, one of the hot tubs was closed every night for "cleaning" while the other closed at 10:00. Towels for the pool area? Closed, but we were offered dirty ones out of the bin on a cool windy night. With the required daily gratuity that RC charges all of the nice little things we enjoyed previously were all gone. Gone is the incentive to provide the customer with a memorable experience. It's bare bones and sometimes even they are picked over. This was our fourth cruise and first with RC. By far this was the worst. Bad service, bad food (when you could get it) and a bad boat. Read Less
4 Helpful Votes
Sail Date: January 2016
Traveled with 5 other couples who were celebrating a 25th anniversary or turning 50. A mix of experienced cruisers, and newbies (me 2nd cruise). Ship: the layout, organization, amenities, and choices on the Adventure of the Seas was ... Read More
Traveled with 5 other couples who were celebrating a 25th anniversary or turning 50. A mix of experienced cruisers, and newbies (me 2nd cruise). Ship: the layout, organization, amenities, and choices on the Adventure of the Seas was awesome. I would sail this class of ship again for sure. Activities: normally, I'll bet the choices of mid to large venue offerings would have been better i.e. movie choice inside vs Royal production or headliner. However, our cruise had 400-500 drag queens that normally took one of the large or mid-size (ice rink/screening room seating 400-500) every evening. This also included some of the lounges as well. While the impact was minimal early in the week, by Tuesday it became obvious and the impact grew. The trip was far from ruined, but because of the type and size of the group if they wanted to overwhelm a venue they did. Entertainment: the headliners were from Vegas and actually quite good. I cannot comment on the Royal large venue entertainers as I mentioned above there were fewer shows and I chose headliners vs Royal. Service: this was the biggest disappointment for sure. The 'common area' service was non-existent and I must say, atrocious. The pool deck, large venue, or lounge if you wanted a drink, towel, etc you were getting up to get it. While I'm not pretentious, my first cruise on Princess I was asked consistently if I needed anything. In general, this ship seemed to be having a crew issue (possibly an illness outbreak the previous week? based on the late start of boarding - including consecutive cruisers who were asked to leave the ship and RCI loyalty cruisers who had to wait according to several conversations during the cruise). The bar tenders were extremely deliberate - or just plain slow! Even cash tipping up front didn't seem to make much of a difference. Cabin: as expected and satisfied. I will say it was loud - it is one of the few adjoining room options on the ship. We could hear every word and other things 'wink wink' from our neighbors at all hours. Fitness: the walking/running course is in a very populated pool deck. Better get up ral early (5 am), or you will be slaloming children, old couples, and fat people like me. It will be impossible to keep a scheduled pace otherwise. Summary: While I really liked the class of ship, the service experience will most likely prevent my wife and I from sailing this ship again. I understand it is going for a major renovation in May 2016. Maybe a completely new staff will make a difference in the future? Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

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