1 Helpful Vote
Sail Date: July 2018
We had a large group of 34 fanily memebers. None of them were happy with this ship. They have been on about 25 cruises and this ship was the worst. Games in arcade were out of order. Elevators were out of order. Refrigerator in our room ... Read More
We had a large group of 34 fanily memebers. None of them were happy with this ship. They have been on about 25 cruises and this ship was the worst. Games in arcade were out of order. Elevators were out of order. Refrigerator in our room didn't work. Bathrooms were out of order. Air conditioner in our room didn't work 2 nights. The line to get off the ship at Cococay Bahamas was not controlled and it took 2 hours to get off the ship. There was almost a physical altercation directly in front of us because the line was not controlled. People were coming down the elevators and steps and cutting the lines. We had made reservations in the main dining the very first day we boarded. One of the nights, they gave our table away so we didn't get to eat with our family. Aside from the kids club, some of the crew members are not kid friendly. I would absolutely never spend the money we spent to get on this cruise ship! Read Less
2 Helpful Votes
Sail Date: July 2018
I was very disappointed overall entire cruise . The food was average . The lack of choices of women could go without having to pay to eat was minimal . The cleanliness of the ship was disappointing .My state room bathroom had a terrible ... Read More
I was very disappointed overall entire cruise . The food was average . The lack of choices of women could go without having to pay to eat was minimal . The cleanliness of the ship was disappointing .My state room bathroom had a terrible smell of urine the entire time which my state room attendant tried multiple times to clean but he was unable to rid this smell. There was only one ice cream machine on the entire ship and many times when we went there it was shut down for service . The when jammer which was it a fair shot down by 9 o’clock at night there’s really no place to go get food if you want to late night snack other in the promenade which had very limited selection of food . our first day of getting off the ship the lines were insane and took about an hour and a half to get off there was no organization . I felt there was no direction or information regarding any of the excursions been trying to get help and the shows and entertainment in my opinion awful . Have been on more than seven cruises on various cruise lines and this by far was the worst . Also my son was eating a piece of chicken and a piece of toothpick was in the food and got lodged into his throat . The one thing I do need to say all of the workers were very pleasant and very nice . Many people who I spoke with on the ship who had sailed on Royal Caribbean prior said this was the worst Royal Caribbean cruise they had been on so I don’t know what happened on this particular sailing . also felt like they just tried to get additional money out of you at every corner you turned . Ship look like other than the main promenade that he just needed to be upgraded and renovated it looked worn down and just was not maintained to a cleanliness standards that should have been . Read Less
1 Helpful Vote
Sail Date: June 2018
I am very disappointed in the ship and the cruise. I’ll list out my issues one by one. 1. There’s too many passengers on the ship. It was remodeled, but it seems they just added rooms. Days at sea are filled with fighting for ... Read More
I am very disappointed in the ship and the cruise. I’ll list out my issues one by one. 1. There’s too many passengers on the ship. It was remodeled, but it seems they just added rooms. Days at sea are filled with fighting for elbow room with fellow guests. Long lines precede every single activity. With the exception of the gym after the first day, everything was packed. 2. The amenities are so-so. Flow rider? Rock climbing? Ehhh. Nothing spectacular. The pools are small and the hot tubs needed some maintenance and will ALWAYS filled. 3. Service was hit or miss. Stateroom attendant and 1 waiter were awesome. The rest was either bare minimum or rude/incompetent. The arcade featured nearly half of the games broken. When I asked the worker to fix the toy dispenser you use your tickets on so my child could get the toy they wanted, he said “Jesus Christ” and angrily fixed it. 4. As mentioned, the arcade had nearly half of the games broken and unavailable. 5. Food was just OK. Was handed dirty silverware in the windjammer cafe one day. They have one soft serve ice cream station on the whole ship and the line was always ridiculously long. 6. The trip left little actual time at the destinations and too many days at sea on that horrible ship. 7. The gym was nice. That’s about it. Would never cruise with RC again (I had over 20 years ago and the ship I was on was better then). I may not ever cruise again that’s how bad this was. Read Less
2 Helpful Votes
Sail Date: June 2018
My family and I have been on 15 cruises but this was our first with RCCL. I really have no idea how this ship or cruise line gets high ratings on anything. The food in the buffet was the worst I’ve ever had. They really like curry and ... Read More
My family and I have been on 15 cruises but this was our first with RCCL. I really have no idea how this ship or cruise line gets high ratings on anything. The food in the buffet was the worst I’ve ever had. They really like curry and you better hope you love it too. We winded up eating burgers and hotdogs every time we ate at the buffet. Absolutely nothing appetizing there. No Asian station. No desserts only weird custards and puddings. Almost broke a tooth on a macaroon. Three times no lettuce to even make a salad. Please just stay away from the buffet. The main dining room was ok but not that much better. There’s nothing to eat after 9:30 so you better not be hungry after that. Ran out of cherries for drinks. Ran out of mix for pina colladas. Ran out of cones for ice cream machine which closes at 9 so no ice cream for you after that. I really can’t stress enough how bad the food was in the buffet. They want you paying extra in specialty restaurants so I think they make it as disgusting as possible. Shows were not that great. Boring and lackluster. I think a lot of these cruise lines are going downhill fast in all categories. Staff seems uninterested and not helpful. I did enjoy the spacious junior suite. Was roomy with plenty of storage and worth the little bit extra. Room was hot though as most of the ship was. Felt like they were trying to save money and not use air conditioning. Dining rooms and casino felt hot too. Overall it was a meh vacation for me and I wouldn’t book another cruise with RCCL. Read Less
1 Helpful Vote
Sail Date: June 2018
Adventure of the Seas was “just OK” this cruise. The ship itself was clean, and well maintained. What was lackluster was the dining in both main and windjammer dining rooms. The menu never really changes, and service was extremely ... Read More
Adventure of the Seas was “just OK” this cruise. The ship itself was clean, and well maintained. What was lackluster was the dining in both main and windjammer dining rooms. The menu never really changes, and service was extremely slow. Waiters never remembered our names, or what drinks we ordered everyday. The waitstaff seemed overwhelmed. No music in the dining room gave a gloomy feel while there. Windjammer selection never changed, and quality of food was less that Golden Corral. It seems as though Royal Caribbean is driving you to pay for the alternative dining of Chops Grill or Giovanni’s. The main theatre entertainment just OK. Some performances were canceled and substituted- coming off as unrehearsed. Entertainment brought on to the ship - illusionist and comedians very good. Cruise director really trying to get things going, but never really did. Cabin was very good, and stateroom attendant was excellent. Lizbeth was friendly and always available. I would not choose Adventure of the Seas again. Read Less
3 Helpful Votes
Sail Date: June 2018
My wife and I decided to try a cruise. The Good: great food, suprisingly well equipped fitness area, and the staff was super friendly. The Bad: Prepare to pay additional costs for anything and everything. See Details Below. We spoke to ... Read More
My wife and I decided to try a cruise. The Good: great food, suprisingly well equipped fitness area, and the staff was super friendly. The Bad: Prepare to pay additional costs for anything and everything. See Details Below. We spoke to an older couple at dinner early in the cruise who indicated they had been on countless cruises since 1984 and they assured us this is the worst they’ve been on so far. This confirmed our concerns about our own poor experience. Our first cruise experience and probably our last. We stayed in room 2343. Not a suite but not really a room either. The bed was hard as a rock. The room smaller than any hotel room we have ever stayed. Barely any TV except the massive array of royal Caribbean commercials and channels trying to sell you Royal Caribbean cruises and sponsored products. There are only two electrical outlets in the entire room so you may have to take turns charging devices. The food: Is delicious if you don’t mind waiting in line regardless of reservations. We didn’t bother trying most of the specialty dining restaurants as they are all additional costs on top of the already expensive trip. Internet package: Don’t bother. I understand the limitations of wireless at sea. However with the amount they charge per day per device, you would expect to be able to reliably stay on the internet or load a webpage. Don’t expect to stream anything. With so many people on the ship even simple web browsing is impossible. It might be cheaper and less frustrating to talk to your cellular provider if they offer international or roaming options instead. Beverage package: Don’t bother. You get a cup that you can fill up with soda or water in only 2 locations despite there being 14 decks (The Windjammer dining area and the 5th floor). You get no bottled water in the room nor is it available without paying. They really want you to pay the 3-6 dollars for bottled water or even more for other beverages on a cruise you could have sworn you already paid for in full. The worst part is the mandatory 18% gratuity on everything. We can understand that tips are essential to service personnel and having it automatically included ensures a consistent pay for all employees. However, we prepaid the service gratuity per day before embarking. The crew does provide good service but you’re asked if you will leave an additional tip on top of the mandatory 18% on each item you buy on the ship. Not only did you prepay for service tip, everything on the entire ship has 18% automatically added as an additional fee (that 3 dollar coffee is 3.54). Don’t be shocked if the crew gives you a look when you don’t put a tip. Overall, I don’t know if we will be back on a cruise. If we want to throw away money we’ll go to Vegas. Read Less
Sail Date: May 2018
After going on one of RC's biggest ships, it is tough to go back to a smaller ship. Embarkation and disembarkation went smoothly. Room was adequate. Steward was nice. Had a not-so-nice experience at last night's MDR ... Read More
After going on one of RC's biggest ships, it is tough to go back to a smaller ship. Embarkation and disembarkation went smoothly. Room was adequate. Steward was nice. Had a not-so-nice experience at last night's MDR dinner (waiter failed to inform me that the fish of the day had been changed and placed the new fish in front of me without offering me a chance to re-order my dinner - I was not pleased when he tried to blame the kitchen instead of himself). Now I know why people avoid dinner in the MDR on the last night. Food and service at Windjammer was better than expected (should have had dinner here on the last night - Mongolian grill). Spent most of the time at the FlowRider. Advice: Do not bring a power strip / extension cord - they took mine away at security. Could not do anything at Port Canaveral without taking transportation (nothing walkable). Coco Cay was boring as it was too windy to enjoy the beach. Nassau was nice to walk and shop. Based on this cruise, I would not cruise RC again. Read Less
2 Helpful Votes
Sail Date: May 2018
Food was good, service was awful. Room service forgot our items more than once. Starbucks employees extremely rude. Cleanliness was terrible at Starbucks. I would not recommend Royal Caribbean adventure of the seas. The ship was too ... Read More
Food was good, service was awful. Room service forgot our items more than once. Starbucks employees extremely rude. Cleanliness was terrible at Starbucks. I would not recommend Royal Caribbean adventure of the seas. The ship was too small. It was supposed to be refurbished but our bedroom was not done, shower was peeling and the windjammer had peeling wall paper all around. The best part was having dinner in the sapphire room. Service was good and food was delicious. From start to finish there were problems. From embarking the ship, the crew not advising us where to go, to the lousy service. We had high hopes for this cruise. I heard a lot of good things. I hope who ever reads this has better luck than us. I’ll learn to never compare cruise lines again. I wish now that we had gone with Norwegian cruise lines. Sorry for the bashing. Read Less
2 Helpful Votes
Sail Date: May 2018
We are frequent cruisers on RCI. The nightly entertainment was sub-par with the exception of Men of Culture and the piano man in the Schooner bar. All other band entertainment failed to engage the crowd and didn't even look to be ... Read More
We are frequent cruisers on RCI. The nightly entertainment was sub-par with the exception of Men of Culture and the piano man in the Schooner bar. All other band entertainment failed to engage the crowd and didn't even look to be enjoying what they were playing. My Time dining seating was terrible. We were twice placed next to the service station, so I felt like I was sitting in the kitchen. When I complained I was given an attitude and reluctantly moved. Second breakfast in the main dining room service was terrible. Failed to bring part of my order and then never returned to ask if we wanted more coffee or anything else. The mattress in our room was horrible. Experienced back and hip pain all week. The stateroom attendant tried her best to improve the situation but only had limited options, which were not sufficient. Chops was disappointing, as I ordered the lobster at an additional $21.00 and it was small and over cooked, making it very dry. Both my husband and myself were sick after eating at Giovanni's. I would not recommend this ship to any one. Sorry RCI, but this was our worst trip ever. Read Less
Sail Date: May 2018
Cruise was overcrowded to the point that you have to waited over a 30 minutes everywhere in ship even in the pool which is ridiculous. The ship had 6 hot tubs all of them overcrowded and children under 7 years will not allow adults to get ... Read More
Cruise was overcrowded to the point that you have to waited over a 30 minutes everywhere in ship even in the pool which is ridiculous. The ship had 6 hot tubs all of them overcrowded and children under 7 years will not allow adults to get in it cause it was a small pool to them to jump and play around and stafff will not remove them or said anything to them. Children were running around the ship until 1AM or later. The Food was plain and not Flavor or neither taste in the windjamme. The main dinner time due to overcrowded prior reservation to the cruise were not accepted therefore you had to do a reservation everyday by12 PM if not you have to wait for over an hour to eat dinner which was ridiculous. I was disappointed at the overall service specially I never found so many nasty atittude bartenders in a cruise ship - I have experienced. If you going into this trip make sure you use the casino bar - it was the only bartender who was attentive and courteous. Due to all the waiting around the ship, we had to take the elevators continuously in order not to waisted 30 minutes to get to a different floor. Read Less
Sail Date: May 2018
We chose this cruise for a celebration of birthdays in my family. We cruise 1-2 times per year on a variety of cruise lines. I have been on rccl only on chartered trips for company conventions and it was a totally different experience ... Read More
We chose this cruise for a celebration of birthdays in my family. We cruise 1-2 times per year on a variety of cruise lines. I have been on rccl only on chartered trips for company conventions and it was a totally different experience then. This cruise left NJ which was actually great. Nice weather heading out. BUT as day one went on we began to realize how poorly this ship is layed out. The rooms have been jammed with passengers and there is nowhere to put them all. Our room (a balcony) has three people and the pull down is over the main bed so we smack our heads every time we sit up. You can’t get a table, a chair or a place to sit no matter where you go. Even dinner reservations have us waiting 50 minutes in line. The only main dining room is Sapphire and it is always a wait. Any time dining is not any time. You still have to make a reservation or you wait hours. They don’t tell you this and in the first night we ended up with nothing but the buffet for dinner unless we waited until 9 with a child. None of the show times coordinate with anything else and you can’t make any of them. The only dinner time we could get for the week was 7:30 and the shows are 7 or 9 if any. The performers are great, but do the same thing every night. No comedy clubs or variety like other cruise lines offer. The public washrooms are almost always half out of order and gross. Every toilet on the ship stinks of old pee, including in the staterooms. We have a drink package and there are only two pool bars. The waiters hardly ever come by and the bar lineup is always insane. Every night at some point we are given a cheap wine which isn't what we ordered. You can't get near the pool bars most of the time without waiting 15 minutes. Port Canaveral is the worst port that I have ever been to. We attempted to get off and discovered that without a $50 cab ride there is nothing at the port. I mean nothing. It is literally a cruise terminal in the middle of nowhere. CocoCay is beautiful. We had bad weather when we were there so we didn't get to enjoy it much, but it was excellent. Nassau was amazing as always. Disembarkation was brutal. We chose the self serve walk off because we drove 9 hours to the port and wanted to be able to get on the road (without a flight they had us scheduled at 9:30 to disembark). They were unprepared for the crowd who chose self service and started moving everyone down a floor without telling them that they would then have to get upstairs again to get off. We all waited stuffed like sardines for over an hour to get off. People were yelling at each other, it was awful. Huge let down unfortunately. This is my 12th cruise (3rd with Royal) and first disappointment. Will not do Royal Caribbean again after this experience. Read Less
Sail Date: May 2018
I chose Royal Caribbean because I have been on many cruises before and I never had a problem. This cruise was different......the weather was horrible( not Royal Carribean fault) It was Mothers Day and we were not told children cruised ... Read More
I chose Royal Caribbean because I have been on many cruises before and I never had a problem. This cruise was different......the weather was horrible( not Royal Carribean fault) It was Mothers Day and we were not told children cruised for FREE!!!(to many kids) I chose my time dinning and was treated different. I was asked where I sat the night before??? Why? The entertainment was far and few. On Deck 11 I sat on a lounger ( one of the two sunny days we had) and was told I could not sit in that section unless I had a GOLD card. I told the gentlemen I was a platinum card holder. He told me I could not sit there unless I had a gold card. Almost all of thoses seats remained opened all day. There was a charge for Johnny Rockets food. I only had to pay for the soda and milk shakes before. The casino had so many machines that were not working and since it was raining everyone was there. Needless to say you stood in line to get a machine. When I disembarked I went to the floor I was told to go. When I tried to leave the elevator there were so many people standing there I could barely get out. No one was around to instruct people where to go. Very frustrating!!!!!! Read Less
1 Helpful Vote
Sail Date: May 2018
I have sailed on RC before..... it was great. This time, food was HORRIBLE, filthy public bathrooms, short staffed, ran out of vodka to take home, inconsistent air conditioning, areas of the ship smelled like a cesspool, no ventilation in ... Read More
I have sailed on RC before..... it was great. This time, food was HORRIBLE, filthy public bathrooms, short staffed, ran out of vodka to take home, inconsistent air conditioning, areas of the ship smelled like a cesspool, no ventilation in elevators, no coffee etc by pools, had to walk soooooo far for a coffee or iced tea etc., waited 10-15 minutes to get a drink at the bar at dinnertime. When I boarded, they gave us the wrong room and I spent the entire first day online at guest services trying to straighten it out. But I still CANNOT GET OVER HOW BAD THE FOOD WAS. The only positive I can think of is that the staff was wonderful, polite, cheerful and very accommodating. I will not be sailing RC anytime soon. Celebrity or even Carnival for me. It seems they are cutting amenities so they can save money to build new ships. Read Less
3 Helpful Votes
Sail Date: May 2018
We choose this cruise for the affordability and because we have been wanting to try Royal Caribbean. The service from our state room attendant, Byron, and our waiter in the main dining room, Michael, were excellent and very attentive! ... Read More
We choose this cruise for the affordability and because we have been wanting to try Royal Caribbean. The service from our state room attendant, Byron, and our waiter in the main dining room, Michael, were excellent and very attentive! The ship was clean and we enjoyed the shows. We were disappointed with the food - it lacked flavor and tasted like it was mass produced. The crab cakes were made with imitation crab and the pasta was undercooked. Dessert presentation was beautiful but the taste was artificial, with the exception of the apple pie which was delicious. The lamb and the beef were excellent. My husband enjoyed the roasted chicken. Breakfast in the Windjammer was the highlight. We were disappointed in breakfast in the dining room. The hollandaise sauce on the eggs Benedict was flavorless and the eggs were overcooked. The hash brown was soggy underneath a grilled tomato. There was only one small place to get food after 9:00 and the line was very long. The pizza was soggy and tasted like cardboard. The frozen drinks were inconsistent - we have several that were very good but for the most part they lacked flavor and tasted watered down. We did not have a drink plan and found that we did fine with water, lemonade, and iced tea. That being said, we spent a lot for one alcoholic drink and expected it to be flavorful. We enjoyed the shows on board. There was good variety and the performers were very talented. Embarkment was smooth as was disembarkation. The muster drill was tough - had to stand in rows through explanation in 2 languages. It was hot and if in the back part very clausterphobic. Would suggest dividing people by language if possible. The spa was nice but they try to sell you stuff when you leave. I had a great massage. My husband's was not as good and he was in a room where he could hear door closing and talking from other rooms; not so relaxing. We received an anniversary special for $50 off a spa treatment but it was a port day only and we had already had our port day! So it was useless. Read Less
Sail Date: April 2018
I was counting down the days until this cruise was over. I brought my 2 year old daughter with me, as well as, my mother. Getting on the ship would have been good but we dealt with some rude people telling us to "hurry up" and ... Read More
I was counting down the days until this cruise was over. I brought my 2 year old daughter with me, as well as, my mother. Getting on the ship would have been good but we dealt with some rude people telling us to "hurry up" and putting us in the wrong line and so on.This cruise ship is very hard to navigate with a stroller, wheelchair, etc. Hardly any activities for 2 year olds. The one thing she could do was swim in the kiddie section on nice days but it was too small and too crowded. On cold and windy days it was very hard to find something for her to do. Some staff members were amazing, while others were down right rude. I had tried the flow rider for the first time and the female staff member "helping" me was getting annoyed with me because I was struggling. Most of the staff in the windjammer were great. Food was okay. Seemed like the same food everyday just about. They misplaced my luggage on the last day. I waited a good 45 minutes before they found it. All while trying to keep my daughter happy. I would not recommend this ship. Read Less
2 Helpful Votes
Sail Date: April 2018
I haven't sailed with Royal Caribbean in a number of years and was anxious to try one of their newer ships, Adventure of the Seas. I had not been to 3 of the 4 destinations before and that was a factor in choosing this particular ... Read More
I haven't sailed with Royal Caribbean in a number of years and was anxious to try one of their newer ships, Adventure of the Seas. I had not been to 3 of the 4 destinations before and that was a factor in choosing this particular sailing from April 7-14, 2018. I had not been to St. Kitts before and was excited to check out the best possibilities for excursions that would interest me. I found one on their website that offered a 30 mile round trip train ride around the island for $109 pp. My friend and I took the excursion, and were surprised that the van driver told us the train portion had been reduced to 18 miles and a partial island tour due to the fact previous customers complained they got back to the ship and missed lunch. One woman narrated from the top of the first railroad car, attempting to tell people in five cars what we were seeing, but due to the loud creaking of the railcars, and the poor quality of the audio system, we couldn't hear anything about St. Kitts. Needless to say, I was very disappointed. When I approached the Shore Excursion Desk and requested a refund, I was told I could get a 20% discount but not a refund. Freddy wasn't a bit concerned about my situation and neither was his manager. A reputable company would have handled this situation differently instead of protecting a vendor who doesn't provide what's paid for. The food in the dining room was never warm. Our waiter made numerous mistakes the first night and kept apologizing to the point where he was annoying. The food at the buffet wasn't much better with kids touching and putting back food items. An ideal buffet would be like Holland America where staff doles out portions of food and guests don't touch anything. Activities were geared toward younger families and children with not much to do for seniors. The theater was large with comfortable seating, but we were surprised that not one show was even close to being half filled. The only good show was the ice performance. It will be a long time, if ever, that I'll sail with Royal Caribbean again. Read Less
3 Helpful Votes
Sail Date: March 2018
Wow, the phrase: "You Have Got to be Kidding" came out a lot. This was our first RC cruise and didn't know what to expect. For starters, the RC website was cumbersome to use, having to log in multiple times on one ... Read More
Wow, the phrase: "You Have Got to be Kidding" came out a lot. This was our first RC cruise and didn't know what to expect. For starters, the RC website was cumbersome to use, having to log in multiple times on one session was annoying. I uploaded id photos a number of times and looks like they finally were accepted, only to have our pictures taken again at check-in. We really liked the touch-screen maps on the ship, they were helpful. I wish they had rolled out the app for all of their ships, it's a great feature on the Carnival ships. The major disappointment was the food we received in the dining room, breakfast, lunch, and dinner. Our dinner table mates, who have taken RC before, also mentioned the food was bland and not up to their usual standards. Breakfast on the first sea day, the buffet/a-la-carte was new to us and we did the a-la-carte. the server gave my wife a hard time, because she ordered things that could be obtained from the buffet, why have a menu? We're on a nice cruise and didn't want to deal with a server giving us attitude, we can get that at home. She was giving others a hard time too. The first three dinners the food was BLAND at best (color, taste, texture), we expected to be blown away by the food. A highlight was the Cafe Promenade, it was quick and everything but the pizza was good. Though we only ate lunch in the dining room once, it was equally sad. It wasn't until the fourth night that we actually got a good meal, we got in late due to recuperating from a shore excursion, so we did the my time dining and got a great serving team. Karl helped us order off menu and we got the Indian vegetarian meal that the crew gets. It was the bomb and ordered the Indian vegetarian the rest of the trip (definitely not bland). The fitness center was great, one downside was if you showed up at 6:00 am, you couldn't get a locker until 7:30. Also, there wasn't any water to take to-go. Had to go, all sweaty, to the Cafe Promenade on deck 5 to get a glass of water. Also enjoyed the skating show and the piano bar. We were very pleased about the clientele, especially since it was spring break. we appreciated the way the ship manages children's entertainment, it was much better than expected. The food and food service really put us off, there was A LOT to like about the ship, but the dining room experience was a huge disappointment. Read Less
2 Helpful Votes
Sail Date: March 2018
We have several previous cruises on RCC as well as all the other competitors. Our very first cruise was with RCC and we had an amazing vacation. Regretfully, every sailing on RCC since has been a huge disappointment. The March 24, 2018 ... Read More
We have several previous cruises on RCC as well as all the other competitors. Our very first cruise was with RCC and we had an amazing vacation. Regretfully, every sailing on RCC since has been a huge disappointment. The March 24, 2018 Caribbean from San Juan was no exception. First, I must credit our stateroom attendant and wait staff as they were wonderful and a pleasure to have serving us. They were a lot of fun and they would go out of their way to assure we had a great experience. However, aside from the individuals assigned to my family of 6 (3 state rooms), the lack of customer service was evident on many levels. Our issues started when we booked this trip. RCC canceled a previous cruise 24 hours before the scheduled sailing because of a hurricane. While most would reasonably understand the need to cancel for a hurricane, RCC delayed their decision until the last possible minute when Disney, NCL and Carnival canceled their departures 3 days prior. This had forced us to travel into an area expecting a category 4 hurricane, taking away needed hotel rooms and other resources for those living in Florida. RCC would not, even with travel insurance refund the cost of the cruise should we choose not to sail. Rather, the only way to get a refund is of they canceled the voyage. Therefore, not wanting to risk several thousand dollars, we rolled the dice and ended up sitting in a hotel room for 4 days as RCC first delayed the 4-day voyage by one day before canceling all together less than 24 hours before the original sail time. To compensate for the "inconveniences" RCC issued $100 stateroom credits for an upcoming sailing. A rather paltry gesture considering our losses in hotel rooms and airline change fees. Getting the credits applied is another headache which judging by other reviews, has become rather common practice with RCC. Before making the booking, I phoned RCC to verify the credits. I was told the $100.00 stateroom credit would apply to "all guests" in my party. Since there would be 6 of us in three staterooms I explained this and the agent verified all would receive the credit. I called a second time and was given the exact same information so I booked the cruise which was just under $5,000 In order to have the credit applied, I needed to call another department along with the reservation number. This is when the problems began. RCC suddenly changed their position and not would only apply a credit to my wife and I. Since I recorded both my discussions, I know the agents whom I spoke along with the date and time called making it very easy for RCC to listen for themselves what was promised. However, RCC refused nor did they have any intention in honoring this. Back on Adventure of the Seas. The food was inconsistent from day-to-day. One night it would be prepared well and the next evening it would not. We are not very picky and did not feel the need to send anything back. My only point is the quality of food seemingly decreases each time we sail. Windjammer is a typical buffet. We typically love to eat in the restaurant for breakfast as compared to the buffet but after the second day, we could not be bothered. The woman who would ask how many was in your party was nasty, unpleasant and if your entire party was not together, would refuse to seat you. One morning our daughter was in the rest room just outside the restaurant and we were refused seating until she presented herself. Long waits to get the food and it appeared RCC cut back on staffing for breakfast. Since this is never the fault of the servers, we certainly would not complain to them. This is a leadership issue. Probably the most frustrating component to the entire vacation was disembarkation. As stated earlier, there were 6 people on our reservation in 3 cabins. However, we were given 3 different times to disembark. 7:45am, 8:15am and 9:15 am. At 7:45 am we were told the entire party would have to wait until 9:15 am. Since I had arranged for car service to drive us around Puerto Rico for the day, we scrambled to contact the driver who patiently waited 1.5 hours until we got off. A Porter grabbed our bags and assisted through Customs. It was not until we were loading luggage into the car I realized my Travel Pro suitcase had an 18" rip down the side of the bag. Not the condition I left it the evening prior outside our cabin. I immediately called RCC from the car and after explaining the details, I was told without me returning to the cruise terminal and completing a damage report there was little they could do. So I asked "After spending $5,000 on the cruise and another $2,400 onboard expenses, you are going to tell me that after damaging my bag there is nothing you can do?" "All this over a $350.00 bag?" The agent walked his position back a little and said to take pictures and get a replacement cost so he could "go to bat" for me. Upon getting home, I found the exact same bag on sale at Macy's for $258.00. I sent in all requested images and pricing. The response I received was "Well, I cannot give you the $258.00 so please what you believe is fair." My response was "What is fair is you replace what you damaged. What is even more fair is I found the same bag almost $100.00 off on sale. But in the interest of putting this matter to rest, I would accept $200.00. Two weeks and three e-mails later, I finally received the credit to my account along with a message of how RCC was doing me a favor without the damage report. I would not recommend RCC. In fact, our favorite cruises have always been on Disney. You cannot beat their customer service and when you need anything or anything resolved, the level of service you receive cannot be compared to RCC. In fact, we have placed Carnival well ahead of RCC as well as NCL. Read Less
Sail Date: March 2018
The horror began with cancellation of the originally scheduled trip, February 2018. On 26 April we were advised the ship would be taken out of service, at the peak of vacation season to install a Japanese Specialty restaurant. As our group ... Read More
The horror began with cancellation of the originally scheduled trip, February 2018. On 26 April we were advised the ship would be taken out of service, at the peak of vacation season to install a Japanese Specialty restaurant. As our group consisted of 12 people, rebooking at a good time was impossible. So, we were forced to book a trip for 10-17 MARCH. This was during spring break for a lot of schools which resulted in an extreme amount of children on the ship. They were no provided with their own separate section so they were at the main pool area during the entire cruise. In addition, RCCL built a "kiddie pool" with a water slide immediately adjacent to the main pool. Another side result was that one of the two main pools were shout down for 3 straight days due to "accidents", requiring draining, cleaning and sanitizing of those pools. Cuts were obviously made to staff as our dinner, easily took 2 hours plus, to complete every night. It was obvious that there was insufficient staff. We purchased the unlimited drink package also. It was really a marginal decision as my wife and I are not heavy drinkers but the package included fresh squeezed orange juice, so that made the decision easier. Unfortunately, the orange juice was not available 3 of the days pf the cruise. Upon arrival, we asked for Pina Coladas but they were not available. One of our group members cabins had a water leek the last 2 days of the cruise. Fortunately it was not sewage water but still an inconvenience. To top of the experience, my wife and I incurred $1000 in fees and increased fare costs from the change of airlines and were advised we would only be reimbursed $400, leaving us $600 in the hole. We are Diamond Class members with over 20 trips under our belt. We returned to RCCL due to their quality cruise package in earlier years. As I told RCCL rep, it is ironic that the lack of quality in recent years will be the reason we WILL NOT ever return to their line. Read Less
2 Helpful Votes
Sail Date: February 2018
My wife had an onboard medical conference. Thus, we decided to make it a family vacation for my wife, myself, and our 14 month old daughter. The beds were horrible. My wife (30 years old) and I (37 years old), who are both young and ... Read More
My wife had an onboard medical conference. Thus, we decided to make it a family vacation for my wife, myself, and our 14 month old daughter. The beds were horrible. My wife (30 years old) and I (37 years old), who are both young and extremely healthy, woke up every morning with aching backs. The beds were stiff and we would have been better off sleeping on the floor and having more space in the cabins. Because our daughter was 14 months old, we were not allowed to book any shore excursions (children needed to be 3+ years old). Thus, for us the benefit of the shore excursion program and being able to pick and choose what to do on the port calls was a bust. However, with the help of local taxi drivers, we were able to find some awesome beaches. Thus, it turned into a DIY vacation. On board, our 14 month old was relegated to the baby pool with a tiny water slide where she developed pink eye on day 2. Thus, I question how often and how well the kid's pool is cleaned. It was good to see lifeguards at every water spot, but we were told that this was due to two children drowning and Royal Caribbean being sued for not having lifeguards. The onboard internet services is "high sea robbery" so when traveling with children and needing nursery rhymes to soothe them at night, you are best off getting an international plan from your provider. If you buy the plan for the full 7-day adventure it is $20/per day per device. At the end of the cruise they offered a "deal" for 1 hour for $30. We found that the beaches that our taxi driver recommended all had free wifi...however, it didn't help having on shore wifi when we needed it at night on board. Dining service was exceptional. We made reservations for 5:45pm every day in the dining room. The wait staff had a high chair, fruit cup, and children's dinner waiting for us every night. This was the most beneficial part of the trip/cruise. Overall, sadly, I wouldn't recommend this cruise or Royal Caribbean for anyone traveling with children under 42 inches or 3 years old as they just don't have the activities. Generally, if traveling as an adult or retired person this could be an awesome experience. Read Less
4 Helpful Votes
Sail Date: December 2017
We went on this cruise 2 years ago and had a wonderful magical Christmas experience. Not so this year. Very little traditional Christmas music playing, obnoxious cruise director, loud parties and events, stressed out staff members and ... Read More
We went on this cruise 2 years ago and had a wonderful magical Christmas experience. Not so this year. Very little traditional Christmas music playing, obnoxious cruise director, loud parties and events, stressed out staff members and much more. It felt like the cruise had evolved into the younger crowd party boat and very few middle to upper-age guests were fitting in, or even wanting too. We sure didn't. Several of our excursions also had the same raucous environment, including loud rap music, silly and stupid antics from excursion staff and cheap lunches and poor quality drinks for the price we paid. The ship did not have the attention to detail that we remembered 2 years ago. For an example, we loved the snow flakes falling in all the marquee signs in 2015. Also there were more elaborate decorations and all the lights working. Not on this year cruise. Overall disappointed. Read Less
4 Helpful Votes
Sail Date: December 2017
We chose this ship for the increase in ports. I realized it was older than our previous ship, the Allure, but I wasn't expecting the uncleanliness and poor customer service that we received. Our first night upon going to bed, we had ... Read More
We chose this ship for the increase in ports. I realized it was older than our previous ship, the Allure, but I wasn't expecting the uncleanliness and poor customer service that we received. Our first night upon going to bed, we had blood stains on our sheets. After nearly 3 hours, several calls, and personally visiting the front desk, we finally got to go to bed at 3am. We also had problems getting refunded for paying for the BOGO upfront for our children. My husband's sea pass card didn't work for 2 days and even after getting it "fixed" we were refused to leave for an excursion and nearly missed it after having to return yet again to the guest service desk. No one ever followed up on problems. I had to continue to call and check on my money and issues we were having. The final straw was a refusal to give me the $25 OBC that my travel agent sent in. Even after calling him from the front desk and having him talk to officers and speaking to assistant manager, they refused to give it us saying I had to take it up with my TA. So essentially, they called my TA a liar and lost a family that had already spent nearly $10,000 with them in the past 18 months. I hope that $25 was worth it to you Royal. We will never use RCCL again! Read Less
9 Helpful Votes
Sail Date: November 2017
November 25th, 2017 Sailing from San Juan Passenger’s Log We chose this particular cruise aboard Royal Caribbean’s Adventure of the Seas because we like to sail the week after Thanksgiving when there are not many children on the ... Read More
November 25th, 2017 Sailing from San Juan Passenger’s Log We chose this particular cruise aboard Royal Caribbean’s Adventure of the Seas because we like to sail the week after Thanksgiving when there are not many children on the ship. Also we were repeating a very enjoyable experience of traveling with two other couples same time last year. I researched other reviews before writing this one, and I want to offer that I have, in the past, lived through a major hurricane and its aftermath. I understand that folks want a break from their misery and a way to express their relief. Royal Caribbean has been very generous in giving back to the people of Puerto Rico. Therefore, any mention of discontent over the conditions that existed on this ship might appear to be mean spirited or perhaps an expression of snobbishness. I say no to that…no malice, bias or snobbery is intended. This is merely an expression of our experience. We have a level of expectation when we travel for which we are unapologetic since we pay dearly for it. The relevant question here is how much money does a company have to make before they feel they can take the very folks who are the foundation of their success and thumb their noses at them? Upon arrival in Puerto Rico, we were among the lucky ones who were booked by Royal Caribbean at the La Concha Renaissance. The flight to San Juan was eye-opening as almost every other roof is covered with blue tarp. Many trees are downed and the electricity is sporadic. The locals have to scramble for water, have no A/C and no lights. It's very sad. Our hotel is equipped with two generators so we can hardly tell anything is amiss outside of the complex. It's cool, modern, clean, and everyone is very friendly. They share their experiences only when asked and with humor and gratitude to have survived the storm. We relaxed, ate poolside and it was very good. Upon arrival to the ship the next day, we were the first onboard and were escorted to our suites. The concierge staff could not have been more accommodating. The adorable Maria who sat in for the sick Sucel was a doll. When Sucel showed up after recovering, she was very efficient, sweet and granted our every request. The concierge staff all worked so hard to be cheerful and were very reluctant to show any displeasure about a very demanding situation, but it is hard to ignore grace under fire. If someone from Royal is reading this...please know that your concierge level staff is where they are because they EARNED it through hard work and by being the face of your company. So, we always choose not to eat in the dining rooms. We purchased dinner packages alternating between Giovanni's and Chops. These are the only two specialty restaurants on the ship. Our waiters were seasoned, professional and welcoming. The food is only adequate. They push quantity but it does not mask the fact that the food is just not up to standard. There are some very nicely prepared dishes, but there is very little evident freshness. The use of too much salt amplifies the need for drinks. The Windjammer was completely overwhelmed by guests. There were children running around unsupervised and the food trays were often empty. The stacks of clean dishes were hard to find as entire families of passengers each carried two or three filled to the brim. The same was true for utensils. It was impossible to navigate around masses of people juggling overflowing plates to overpopulated tables filled with loudness, screaming, and total disregard for anyone. There was food on the floor, scrambling servers trying to keep up, and the din of people yelling to each other over the expanse between counter and table. It was challenging to even enter the room at all because in the cruise line’s efforts to keep the passengers disease free, sinks are lined up against the wall in the open so that hands can be washed and air dried. One hopes it has an impact but mostly it seemed to just cause a bottleneck that confused many. There were literally hundreds of people trying to pass folks washing up at five sinks. In order to help work around this situation, we had breakfast delivered to our suite each day. We did have two very enjoyable and fun meals at Johnny Rockets only because it was empty while we were in port. Otherwise, we avoided the Windjammer and only when completely necessary, we sent the person who drew the short straw to fetch food in that den of anarchy and chaos. We normally enjoy karaoke. On this particular sailing with so many Spanish speaking folks onboard, the playlist was mostly Latin. The cruise staff in charge of this activity are Spanish speaking so we had no way of knowing that this first night experience would be a forewarning of what I will call the "theme" of the week. We only went the one night. We saw The Platters in an empty theater with only a sprinkling of other shipmates. It was heartbreaking to see these very talented folks play to a mostly empty theater. They are true talents and it was a joy and privilege to attend this show. We like to spend lots of time in the casino. It is one of the public places on the ship where you are allowed to smoke. We are not smokers, but this is one of those things that comes with the territory. If you want to gamble, you tolerate the smokers. As usual, there is no adequate ventilation in the casino even when only the smoking gamblers are present. However, on this particular cruise, many folks just showed up to smoke and not gamble. Many of them were in groups of five, six, or more who sat with backs to machines puffing away. It created an intolerable situation only exacerbated by the fact that the machines seemed to be set to never pay out. There are lounge chairs in spaces on the pool deck that are reserved for suite guests. Suite guests or those having Diamond (or higher) status are identified by showing gold cards. This means they have paid for this privilege by purchasing a suite or by being repeat cruisers. As there were many children on this cruise, it was crucial to find a place without running and screaming and rowdiness. Having read another review, I learned that schools in Puerto Rico were understandably closed after the hurricanes. Normally we would just think of this unforeseen circumstance as bad luck and continue to enjoy our quieter area. However, there was no enforcement of this benefit. The ropes delineating these areas were not kept closed. If they had been, it would force a prospective pool recliner to view a sign that clearly states the designation. A blue-carded guest and his friend were allowed to set himself up with a tripod and camera to film a poolside event. I saw a waiter accept a tip so that a group of men without gold cards could use the area. When a gold card guest pointed it out, these men were asked to move. They then sat as close as possible to where she was seated and heckled her. This was not an isolated incident. Security was made aware of this situation every day only to ignore the problem the next day. There were many such incidents onboard involving elevator etiquette, proper attire for common areas, running and shouting in hallways and general un-shipmate-like behavior. Tensions escalated as the week sailed by. When some particularly ridiculous waiting time was necessitated by a family having a lengthy conversation while holding the elevator doors opened, I asked politely that the door be released so I could get to my floor. I was rudely told by the offender’s father that they are on “vacation mode” so I guess allowing your children to be disrespectful is okay in “vacation mode” and too bad for me. I found myself longing for the days when you boarded a Royal Caribbean ship and it was like entering a world of gentility and courtesy where everyone is happy to share the common experience of sailing. Folks smiled at each other. They greeted each other and made conversation about how wonderful they are being treated. No one wants it to ever end. The fun. The food. The slowing down of time and calming effect of the sea. You wear your gold card around your neck like a trophy to the number of cruises you have under your belt. Every cruise delivers the same benchmark of contentment as the last. This was none of that. It was just awful and Royal Caribbean should be ashamed. They abandoned the folks like ourselves who expect to be treated special because that is what we are. We are Diamond travelers. We spend the big bucks. We upgrade and gamble. Our printouts on the last day are pages long. You cannot expect us to pay more and get less while you devalue and give away our hard earned privileges. We complained on our last day to Luca who showed up one evening at the Concierge Lounge. He is, I think, head of Passenger Relations on the ship. He is very nice and smiles a lot. He listened as we described to him some of what is written here. He nodded and said it’s really nobody’s fault. It’s a clash of cultures. He offered us a small credit towards our next cruise, and I think he gave as much as he is empowered to give in these instances. However, I say that it was an unprecedented experience for us and this unsatisfactory offering does not erase it. It feels demeaning to use it. It’s hush money. We feel betrayed and overlooked. We feel compelled to warn others because it is an insult. Perhaps Royal Caribbean is making a choice. We are not the folks to whom they are targeting their brand. Yes, we see it clearly. There is no other choice but to acknowledge that we have experienced how you have thumbed your noses at us and to that, I say, shame on you, Royal Caribbean. SHAME ON YOU! Read Less
Sail Date: November 2017
We flew into San Jaun the afternoon of the cruise and took advantage of RCCL Transfers which were later reimbursed by RCCL. The Transfer was timely and uneventful. Check-in was quick and easy as there were no lines for priority check-in. ... Read More
We flew into San Jaun the afternoon of the cruise and took advantage of RCCL Transfers which were later reimbursed by RCCL. The Transfer was timely and uneventful. Check-in was quick and easy as there were no lines for priority check-in. We noted that there was the smell of mold in some passageways and were disappointed to find our cabin in the same condition. Some cruisers we later spoke with stated that they had similar issues. Maintenance personnel changed their AC filters revealing that they were black with dirt and mold. Our friends in and adjacent cabin had issues with the shower drain backing up into the shower. It required Maintenance several trips before clearing the drain. We noted rust on the balconies and other exterior areas of the ship. In short, the ship condition was well below what we previously experienced on RCCL cruises. Another area of concern was the absence of Lotion and Conditioner in the cabins. Every time we asked the cabin attendant for these items normally found in cabins we were told he would have to ask his supervisor lest he get in trouble. It’s almost unbelievable that RCCL could have become so cheap on inexpensive items. We obtained the requested items but it was an unnecessary hassle. I purchased a soda beverage package pre cruise. I was disappointed that I could only get fountain type drinks when I preferred canned drinks. In this area some servers would honor the request while others refused. The saving grace was the My Time dining room. The food and service were great. The Chops fillet for $16.99 was excellent and well worth the price up charge. On the last night of the cruise we ordered the Chops fillet again because it was very good. They ended up bringing a rib steak stating they had run out of the fillet. It was not what we ordered and a bit chewy. Although the flavor was good. We did get a credit which was appreciated. Disembarkation was easy and the transfer to the airport went well. It should be understood that this ship had been used in the evacuation of hurricane victims ffrom St Thomas and St Martin. This could be a factor in the ships condition. Perhaps, I have become spoiled by the Celebrity Cruise Line. Read Less
1 Helpful Vote
Sail Date: November 2017
We were there Thanksgiving Week so there were a lot of young families and,things were obviously geared toward them. Lots of teenagers and loud music which is not what I was looking for but just about everyone seemed to be having a good ... Read More
We were there Thanksgiving Week so there were a lot of young families and,things were obviously geared toward them. Lots of teenagers and loud music which is not what I was looking for but just about everyone seemed to be having a good time. My only real complaint was with the food and service in the main dining room. The quality of the food was only so-so and the wait staff assigned to us was far below par. It was a combination of inexperience and being overextend with perhaps a touch of ineptitude thrown in. The ports of call - St. Kitts, Martinique, Antigua, St. Lucia, Barbados - were all great. We took private excursions and were very happy with them. San Juan was still in very sad shape after the hurricanes. We talked to cab drivers and hotel staff whose homes had been without power for 60 days or more. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

Find an Adventure of the Seas Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise