4 Helpful Votes
Sail Date: October 2018
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own ... Read More
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own to the airport. We both departed early, yet they got the jump on me and grabbed their bag. Port Everglades Royal Agent Maggie was excellent in confirming the passenger exited before me so we could confidently assume they took my bag which was similar. They eventually returned to the seaport when my bag was weighed at the airport. My cabin steward Richard on Deck 8 was excellent in keeping our cabin great, clean and attending to our needs and request. The bad: on Day 2 was supposed to take place at 4 pm per announcements made at 3:50 and Compass. It was cold and drizzling in Quebec City. Due to the delay of Royal excursions, while most of us stood either outside or inside (certainly not even enough seats for the elderly) for 45 minutes the emergency drill whistles did not go off until 4:30 and the muster did not end until 4:45. With 1300 elites on board, two of the four elevators to the Diamond and Suite lounges were inoperable the entire 13 night cruise, leaving most to have to walk up. While four contractors were visible on occasion working on the elevators, I mostly saw them in the Windjammer eating vs actually working. Needless to say there were not enough room or seats, even when the overflow were allowed into the Viking Crown. I did not see the Diamond Concierge until Day three, as he was out sick due to back pain for the first two days. The first two nights of the D event were by far the most disorganized. When he did return he was unable to book reservations for the times we wanted, although we tried on our own to book specialty reservations immediately when we embarked. He rarely left his desk and didn’t get up and chat with any passengers. Due to the cold weather and age of the average passenger, the ship seemed to be overly crowded as no one was on the pool deck and their did not seem to be enough seats in the interior. The Adventure Solarium is not covered so it too was too cold to attract passengers during its voyage. Finally when we reached warmer climate and the ability to use my balcony, I get a letter stating I may NOT use my balcony from 9-4 while docked in Port Canaveral while they varnish my balcony rail. So of two days I can sit out, one I can’t. They should have done it earlier in our cruise when it was too cold to sit out. During our Portland Lighthouse ship tour, we left late because the bus they sent did not know how to operate the wheelchair lift as we had a passenger who needed that service. The driver mentioned they only have a couple of these types of lifts and it was the first time he was using it. Again, everyone was held off the bus in the cold while they figured it out. I felt badly for the woman in the wheelchair as well. She only got off at one lighthouse. the food hardly changed from day to day in the Windjammer. Other than carving station, the offerings were the same. I will say I think Royal’s desserts were good. Giovanni’s menu was awful. It was small and how can an Italian restaurant not offer lasagna. Chops was no better. Actually the filet mignon was better in Giovannis. TV offerings were awful. Royal did not take the weather or audience into consideration. Showing two movies a day at least OUTSIDE where the weather was awful. I would have gone to a movie in the theater during the bad weather. We skipped Sydney and did not get an updated compass until 4 pm. Yet with bad weather, we witnessed their lifeguards mandated to stand in the cold empty swimming pools. I guess they lost some lawsuit, but it looked and was insane to make the lifeguards do this when there were no children in the pool and I believe only 7 onboard. I only saw two children and a poodle. Read Less
4 Helpful Votes
Sail Date: October 2018
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. ... Read More
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. Entertainment, C-, guess they are using the money on the bigger ships. Dining, same menu every four days, and if you are in a section with Pinnacle or Suite, you will just have to wait!. The ship is well maintained, but who ever did the planning and ordering really messed up. Plus they have been doing this run for two months, so it should be history. The on ship activities are located in small venues, such as Triva in the Scooner Bar, people are sitting on the floors and they refuse to change to the larger lounge that is one flight up. There is nothing even scheduled in there. Read Less
2 Helpful Votes
Sail Date: September 2018
Our luggage was taken to security. We were not notified and questioned where our luggage was. We were told it could be up until 9:00 PM when we received our bags. One bag was in the room by 4. We were advised to go to security. We ... Read More
Our luggage was taken to security. We were not notified and questioned where our luggage was. We were told it could be up until 9:00 PM when we received our bags. One bag was in the room by 4. We were advised to go to security. We were not notified our missing bag was being held in security! We went to security and were told we had to be present to open our bag. They opened our bag and there was nothing illegal in the bag We could not get a reservation for dinner in the main dining room and we booked our cruise 2 months in advance. We were told we had to call the dining room to make a reservation. No one answered the phone the whole first day. We were told at almost every port we had to meet in the theater 1 hour prior to our excursion. We sat in the theater and waited for our excursion to be called. We scheduled our excursions so we didn’t have to get up early. There was absolutely no reason to meet in the theater when we could have met our excursion on shore at the advertised time. No port maps before arrival at any port. Preview of port excursions was done in the art gallery. Art work blocked the screen. Could not understand the presenter. English was very poor Service in the main dining room, even with a reservation was so slow we could not get to the first show. Over 2 hours for two people to eat is inexcusable. Read Less
3 Helpful Votes
Sail Date: August 2018
Have been a cruiser for many years. Choose this cruise for date and itinerary. Went to New England and Canada September 2018. Very disappointed in Royal Caribbean. Check in was ok but out pier staff repremended us for not printing out our ... Read More
Have been a cruiser for many years. Choose this cruise for date and itinerary. Went to New England and Canada September 2018. Very disappointed in Royal Caribbean. Check in was ok but out pier staff repremended us for not printing out our paper copy of the sea pass cards and stated now she would have to do it! Shows were Horrible. They advertise broadway type performances,but I’ve seen better high school performances. Had an ice show which was ok, but couldn’t figure out what was going on just put a bunch of acts together and called it a show. We did anytime dining because we enjoy eating early 5:30 p. When we asked for a window table we were told they could not accommodate by Rene the table assigner yet several of the window seats were available. When we spoke with the maitre D the next day we were at a window. Food was good. Celebrating a family birthday which was pre arranged prior to sailing. Well birthday card came addressed to the wrong person and birthday cake was MIA. When trying to get the cake no one could figure it out so we never received it. Elevators were TERRIBLE ! Sometimes you could wait up to 15 minutes for an elevator and no room to get on when it arrived. 2 main elevators were out of service and crew said they had been down for months. Talked with a cruiser who said she had been on the cruise the year before and elevators were out of service than as well. Cruise was less than average and did not meet the Royal Caribbean hype. When I approached customer service after the trip. Their response was yes we know about these issues, but nothing we can do about it. Shore excursions were very expensive and poorly orchestrated. Waited an hour to board a tour. Why ? To many areas for smokers. There was no way to avoid a smoking section on the main decks. Some of the cruise director staff were rude, unprofessional and snarky. Also they let crew performers compete in trivia games and won. Shouldn’t that be reserved for paying customers. Nick was an offender. Select another line you’ll be happier Read Less
3 Helpful Votes
Sail Date: August 2018
We had sailed with RC 2 times prior and had satisfactory cruises. Friends had booked this cruise and invited us to join them. When trying to get anywhere on the fully booked ship, having so many elevators out of service was indeed a ... Read More
We had sailed with RC 2 times prior and had satisfactory cruises. Friends had booked this cruise and invited us to join them. When trying to get anywhere on the fully booked ship, having so many elevators out of service was indeed a huge inconvenience. Some had no AC and were always packed tight. Getting around the ship proved difficult as you couldn't cross over to the other side easily. The shows were just mediocre. Drinks were way too pricey. The night I tried karaoke, a 2 year old was allowed to crawl right up to where the monitor was repeatedly. "Issac" said nothing. I asked If I could take one of the books to look at songs, (we were two seats from the front) He said 'no they must be kept up here. I said 'that's OK I understand.' Two minutes later he gave a book to a gentleman and his family sitting right beside us. What the heck!? Food was again mediocre except for the last night which was great. We loved out wait staff. Comedians were good. Hubby enjoyed the FlowRider and water slides. We loved the ports of call. It was a smooth sail. Overall the bad far outweighed the good for us and we will never be back. Read Less
3 Helpful Votes
Sail Date: August 2018
I choose this ship for a 50th anniversary cruise. The entertainment was amateurish and every place you went had long lines. Port Liberty is like driving to a crime scene, completely unorganized. Some of my friends were left hundreds of ... Read More
I choose this ship for a 50th anniversary cruise. The entertainment was amateurish and every place you went had long lines. Port Liberty is like driving to a crime scene, completely unorganized. Some of my friends were left hundreds of yards from the terminal because there Taxis would not wait an hour in line to get to bag the drop. I have sailed 30 plus times and never had a poorer port experience. The ship is too small for the number of passenger. It was the first try and the interior Promenade concept and not as roomy as Independence of the seas. WE had Seven Rooms in our Group and all complained of the beds, although the were recently replaced, they were very hard and uncomfortable. There were long lines for any time dining every night. The Windjammer was the most crowded Buffet I have ever experienced. IN summary, This ship is TOO small for its passenger count. Read Less
3 Helpful Votes
Sail Date: August 2018
Royal Caribbean's quality has really taken a dive. I have cruised with them multiple times in the past; my last cruise was six years ago. I came back from this cruise last week and what a huge disappointment it was. The food quality ... Read More
Royal Caribbean's quality has really taken a dive. I have cruised with them multiple times in the past; my last cruise was six years ago. I came back from this cruise last week and what a huge disappointment it was. The food quality has diminished a lot, the selection wouldn't change much from day to day, there were a few stations that would be exactly the same choices during the entire cruise. The alcohol is watered down, (very cheesy), the room, and ship in general, show wear and tear. The have cut down in staff and the current one is so stressed out affecting the pleasantry of their interaction with the guests and the timely manner in which they provide their services. The rooms' furniture show age, the sofa had stains on it so did the carpet. The towels were so thin from been used and washed so much. The were no real shows, only one ice skating show that can be described as amateur at best. Too much of the activities are designed for the passengers to spend more money. I'll be trying a different cruise line next time. Read Less
3 Helpful Votes
Sail Date: August 2018
this was my first cruise, not impressed NJ -advertised as beautiful port=industrial park get on the ship and directed to go get food with over 4,000 people. the folks who have cruise before go to their room which your asked not to do ... Read More
this was my first cruise, not impressed NJ -advertised as beautiful port=industrial park get on the ship and directed to go get food with over 4,000 people. the folks who have cruise before go to their room which your asked not to do since the crew are still cleaning rooms from the previous cruise that morning(the crew work 7days a week with a minimum of 10hr day for 6-8mths straight) They push $$excursions Fl was ok went to the beach Bahamas was horrible you don't go to the beach unless you pay We went into town and felt unsafe + harassed to buy Days sailing 4000 pp trying to use the pool -too small for half the volume became hostage in my room to get away Good luck finding lounge chair never enough to accommodate Not relaxing Not worth it I don't vacation just to eat Staff + food excellent Read Less
1 Helpful Vote
Sail Date: July 2018
We came on this cruise for a Family Vacation. We traveled with 18 family members. My family members are the reason that I had an amazing time on this cruise. I traveled on Royal Caribbean three years ago for the New Year's cruise ... Read More
We came on this cruise for a Family Vacation. We traveled with 18 family members. My family members are the reason that I had an amazing time on this cruise. I traveled on Royal Caribbean three years ago for the New Year's cruise and had a wonderful time. In this three years, I think Royal Caribbean has really gone down hill. First of all the quality of the food and the ship have decreased. On the third day I decided to only eat the vegetarian meals and they were much better. The ship was very rundown. We booked this cruise because the ship was supposedly refurbished. Well, I don't believe that. The elevators were never running, some of the rooms were smelly and moldy and many areas just looked old. My mom, aunt and daughter stayed in a toxic room that made them sick. We complained several times. Finally on the third night they agreed the room smelled and moved their room. In my opinion they should have received an upgrade at that point. They offered 10% on a future cruise. WHAT? Finally they gave them 25% on a future cruise, but this deal has many limitations. I still don't think this is fair. My mom is a diamond member and has traveled on 40 Royal Caribbean cruises. They could have done better for her. The final and most important reason, I felt disappointed in this cruise is that I felt nickeled and dimed to death. Every little thing costs more money. The dining hall even charges for some items. You have to pay for umbrellas at their own island. That is just plain dangerous. Royal Caribbean overbooks these cruises. There are way too many people and lines everywhere. Thank goodness I was with the most fabulous family. They made my time wonderful and enjoyable. Royal Caribbean, you need to do some work!!!!!!!! Read Less
1 Helpful Vote
Sail Date: July 2018
We chose this cruise because our normal cruise line did not have the dates we needed. Will never go on a Royal Caribbean again. Lots of stuff trying to be sold to you. It was not a celebration at all. No music or DJ poolside. At one ... Read More
We chose this cruise because our normal cruise line did not have the dates we needed. Will never go on a Royal Caribbean again. Lots of stuff trying to be sold to you. It was not a celebration at all. No music or DJ poolside. At one point people started singing themselves because it was sooo boring. We usually cruise Norwegian and from the moment you leave port it is a celebration. Private island felt not completed. We watched people fall or almost fall over and over again in the pool area. Stone used was much more for looks then for safety. There was no one at the boat to meet us coming back from excursions. The one day the weather was horrible and everyone came back soaked. We were met by security people only and no one from the ship came down and offered towels or assistance. Shocked that they still allowed smoking in the ship without a ventilation system of some sort to pull some of the smoke out. Also smoking on deck with no separation so if you were on the opposite side of the deck you still got hit with smoke. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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