This was my first cruise and this was a good one. The ship was very nice and in good shape for its age. The crew on the ship was very good they help you anyway as possible. I had a ocean view stateroom it was excellent. Our room Stuart was excellent as well she kept our stateroom clean. The Comedy shows on the cruise was funny and entertaining. The theater shows was as excellent. The overall experience on the cruise was very good. I so went to 2 specially restaurants. Teppanyaki Was excellent the food and the chef was excellent to. I also went to La Cucina it was very good the restaurant seating area was very elegant. The 2 dinning areas are excellent also. The seven seas is the more fancy dining and the four season is the more traditional dining. I liked dining at the seven seas the dining area was more elegant to me but the food was excellent. Read Less

I live close to the port, and have taken NCL cruises at least 8 times, both from SC and Fla. I did the 2018 Sun cruise to the Bahamas last year, same as this year for 2019. It wasn't as good a cruise as the last one due to some obvious changes on board. Le Bistro was so good in 2018, we used all our specialty restaurant credits at that fabulous French place. However, this year, it's obvious they changed chefs. Last year, they had wonderful cone appetizers filled with amazing delights & this year they were not on the menu. Last year, the Steak Au Poivre was awesome. This year, the meat was good, but I've never seen a green peppercorn sauce that was brown with no green peppercorns at all and it tasted like burnt buerre. VERY much changed and went from 5 stars to 2, and I wasn't the only one onboard to also observe the changes. Even the staff knew about it. Now my favorite is Cagneys. Cheese plates that once were available were not found anywhere, as I used to love blue cheese, brie and mixed of cheeses for dessert. Last year, had them all. This year, it was cubed cheddar and another cubed white cheese. Another downhill thing from 2018 to 2019 is the live music. Last year, the bands at the pool were amazing and you could find music most anywhere during the late afternoons or evenings/nights. This year, I could only find the piano player once, and there was never live music at the Atrium bar nor the Champagne bar, except maybe once that I missed? I was forever missing the musicians's very short 30-45 minute venues whereas last year, you could find them and actually listen to music several places within a time frame. The cabin was clean and comfortable, and loved the location mid-front 4th deck. Loved Mark, the funniest and best bartender on the entire ship, who primarily worked at the Atrium bar and kept us all laughing. Met some great people, as always. This is what I call the "relaxing" cruise, but could have enjoyed the more fun ambiance from 2018 (and better food). Read Less

we were in key west i was not feeling good so my wife called the doctor for tylenol the next thing i knew i was on my way to doctors office they told me i was having a heart attack and need to go to hospital the emt came and tried to tell them i was not having a heart attack an i did not need to go to the hospital. the doctor said i needed to leave the ship. they made us pack and get off at 8:30 at night. they would not let my wife take her flowers i bought her for are silver anniversary.they took us to the gate and left us we had to call a cab go to the airport rent a car an drive back to port canaveral and get are car not bad for a man having a heart attack the next day i went to my doctor i had a virus that i caught on the ship no heart attack Read Less

I got an amazing deal last minute so expectations were not high. we were previously on the all inclusive as a group of 25 in June for graduation. This time maybe because we spent more time on the boat . Buffet: Food was ok never fresh. Variety did not exist. one plus- Ice cream always available and they never ran out of cones. Sports bar food you ordered was good warmer but still not hot to be made to order food. Main Dining: we had an amazing server Raul and food was good. Desserts were best! Carrot cake and banana split my favs. Entertainment: was good always get a good laugh out of the game shows. Live band was good too. Pools are small and overcrowded on sea days but we waited til later afternoon and enjoyed a little time. I was presently surprised with the inside cabin 9129. Definitely more spacious than oceanview that we had in June. Room was always clean and fresh I think she knew when we were gone because I only saw her the last two days. ***completely upsetting was "free offer of bev package" was not really free service charge of 20$ a day on top of the regular gratuity charges of $15.00. Add those together and you are paying 35$ a day for services that can be good at times but majority of servers don't deserve tips because they have attitude because you have the drink package. Read Less

When the night of your cruise is how well the bar staff and your room steward is that should tell you a lot. Twice while dinning inmain formal dinning room our order was lost. We spent over hour 15 minute both times. The menu basically change between 2 different ones.so unless you opt for paying extra for meals dont expect any thing of quality. The back buffet serves hot dog and hamburger till midnight. The main attraction for breakfast was runny egg omelets. Forget getting an ice tea before noon. After 5 you can only get ice tea in dinning room. My room steward answer my question correctly customer service did not. Bar service was excellent. Prepaying tip is not recommended. Dinner staff in main room dies not care even had one hostess tell us they know we already tip so why care. Bhilly and aileen gave great service in midshipmen dinning room. The food quality was okay. By the why has anyone ever heard of walleye cod? On the menu one night questioned it was oh yes tasty fish. Not one single shrimp dish was served for 5 day cruise. Not worth the money spend it somewhere else. Go on a cruise with good food and service. Read Less

We chose this cruise because it was close to my birthday and my daughter and I decided to have a special holiday together. We left our husbands home and had a really terrific time. I would recommend this to any one. Our schedules, her work and my time was taking care of my elderly father did not allow us to have time for each other, so this was truly a very special time. It was a great love and joy bonding cruise. The embarkation and disembarkation were effortless. So much smoother than I ever imagined. Our cabin exceeded our expectations and we thoroughly enjoyed the balcony. We experienced the Teppanyaki Hibachi the first night and it was OUTSTANDING! Our Chef was hilarious and very experienced. We enjoyed the food in all the restaurants and cafe's and the desserts and breads were exquisite. The staff were so friendly and helpful. Manuel our room steward was so on top of things. We have booked our next cruise with Norwegian Sun for Thanksgiving to Mexico. Read Less

The service any of the bars to get a drink was horrible. From the time we got on the ship until the day we left, it took forever to get a drink. Our first night in formal dining room...it took 4 of us, 2 hours and 15 minutes to complete our dinner. We decided to try the formal dining room again for breakfast and from the time we were seated until the time we got our food it was 50 minutes. Food was luke warm even. From the day we got there until the day we left we only saw our room steward 1 time. our tissue box in the bathroom was empty for two days until i asked guest services for more klenix. I could go on but it not even worth my time to type it....very unhappy with the over all cruise, will not go back to Norwegian, unless we hear of major changes...back to Royal Carribbean we go for now. Read Less

Had a wonderful 4 day cruise with perfect weather, ship and crew/staff were excellent. What brings the whole rating down was the technical issues we experienced with our stateroom. The embarking was a very pleasant and positive experience, very well done. Rooms ready when promised and plenty to do while waiting for the room. Key West was well done given the short amount of time you have there, we did a bike tour and enjoyed the history and sense of humor our guide shared with us. The private island was wonderful with plenty of room to spread out ( we were the only ship on the island, so lots of extra room and no waiting -except at the bar). Specialty dinning was very tasty and service was excellent. Pros: Public areas of ship are in great shape Specialty dinning was a winner, both service and food Arrival and departure was very well done Shore excursions (Key West bike tour and private island beaches both great) Butler and steward both excellent Indoor bars/lounges well done and good service Cons; Technical issues with the room Read Less

We book this cruise last minute. We were celebrating our 25th anniversary. Embarkation was smooth. We had a balcony cabin 0225 which was nice, but the location wasn't the greatest because we were under the pool deck and could hear the party at night and them setting up chairs early in the morning. Our room steward didn't talk much but was helpful and kind. The food was "ok" . We had a meal at Cagney's which was our best meal. We had had breakfast one morning in MDR and enjoyed the experience . The staff in the MDR were awesome!! We stopped in the Keys, Great Stirrup Cay and Nassau. We really enjoyed Great Stirrup Cay. When we stopped in Nassau we booked an excursion for Blue Lagoon. We really enjoyed our day there! Beautiful water and being able to see dolphins up close without having to pay extra. Disembarking was interesting. We did self assist and were some of the first in line. But they had a completely new process with passports. It was a facial recognition and it started messing up soon after a few people went through. Thankfully we were at the front of the line and were able to get off quickly. Not sure how it was going to go for others, cause it was SLOW. All in all a wonderful time! Read Less

The crew of the Norwegian Sun was polite and professional at all times. They were most helpful and always had a smile. The ship photographer took amazing photos, and we have great photo souvenirs. We weren't able to visit Freeport, but were given an extra day at sea instead. Although this was enjoyable, a different port or two days at Nassau or Stirrup Cay would have been preferable. The quality of entertainment onboard was somewhat disappointing. Although it was enjoyable, it was too loud. The piano player in the lounge provided great entertainment. The buffet served a wide variety of great food for breakfast, lunch, and dinner. The quality of food at the complimentary sit down restaurants was very unpredictable. Some meals and dishes were delicious, while others were not. The cabin had enough room for three of us, and we enjoyed the balcony view. Overall, it was an enjoyable week, and I would not hesitate to book another cruise on the Sun or with Norwegian. Thank You!! Read Less

I wanted to be on a cruise for my birthday. The staff treated me like I was a special guest. The entertainment was great. There were so many things to do I couldn't do them all. I always had something fun to do or could just relax. My cabin was very comfortable and the housekeeping staff was friendly and efficient. The food was exceptional on the buffet, in the dining rooms, and the specialty dining. I only missed going to Grand Bahama Island because of the devistation hurricane Dorian did to that beautiful island. The other ports were great. The shore excursions were entertaining and enjoyable. The ship was beautifully decorated, designed for convenience, and very well maintained. It was exceptionally clean and especially liked having staff all over the ship with hamd sanitizer to ensure the safety and health of all the guests. I already put a deposit on a future cruise Read Less

Great crew and ship. Anniversary trip to Bahamas. Crew was great. Made sure every need and wish was met perfectly. Food was excellent especially in Moderno. (I gained way too much weight) Always was able to get a lawn chair on the deck. Best cabin steward ever. Definitely will sail on the sun again. Had a little air conditioner condensation on carpet. They promptly dried it and cleaned it with deodorizer to prevent any smells. Then asked if we were satisfied (we definitely were). Owning a business I realize things sometimes happen, but you measure a business by how well they take care of these issues. I was very impressed by Norwegian! Provided wine and chocolate covered strawberries on our anniversary night, with cake at Maderno. Entertainment was great for a smaller ship. You were always able to get served at the bars very quickly. No waiting at any of the restaurants. Perfect cruise! Read Less

Overall this cruise experience was a good one. Definitely not the best but not bad either. Food definitely has room for improvement. As a person who works in the restaurant industry it’s hard for me to be satisfied with food options and venues. The main dining halls are the complimentary/ no charge dining fare. The food was what you would expect on a so so cruise nothing to rave about. They should offer more variety and cross train their cooks better. Food quality and taste was different everyday for dinner. Though we did eat at two of their ala cart restaurants I was only impressed with one. Food was amazing at that one restaurant. My mom who went two nights before ate the same exact thing but said it was terrible. So not all their cooks are up to par. As for the ship itself it was fairly clean and enjoyable. I did here many people raving about their experience. Stirrup cay was also very beautiful. However my only gripe was that the beach area of the cabana that we rented was extremely rocky and very rough waves. For being a private area I didn’t feel it was worth the money because you really couldn’t relax in the water because of all the rocks and rough waves. The main area for the regular beach goers was much more calm. The cabana itself was a nice way to relax and lounge and we had our own private butler to get out drinks. The other gripe I had about the their island was the food. Sorry NCL it was pretty bad. The ceviche was not cured correctly. It felt like they used the citrus juice concentrate to cure cook the raw seafood. It was bitter and mostly uncooked. Other options were terrible as well. We tried the main dining hall and the food truck and both were flops. Overall the experience was great. We had a great time with our family and the staff treated us great. Remember these words for the Norwegian Sun, “Washee Washee”. Read Less

We decided to give Norwegian a try after being an adamant Royal Caribbean advocate. We fell hook, line and sinker for their specials and "freebies". Well folks... DO NOT DO IT. What a huge disappointment. The worse mattress, unhappy crew, terrible cruise directors who yell their entire routine. You can not enjoy this cruise. Stay away. Crew never smiled, nor did they speak or understand english well. The cruise directors were loud and unprofessional. and activities were not enjoyable. We were set to port three times but only was able to port for one. Customer service treated your complaints inquiries and requests as a burdens and gave zero resolution. Games were comical and not organized at all. Drinks were water with a splash of alcohol and majority water and ice. Food was okay. With the exception of one premier restaurant that we really enjoyed. Did I mention the bad odor in the room? The harder than concrete mattress. Read Less

Overall, ship was clean, service adequate and great week of R&R. Ship layout was odd without a central way to pass through inside, easily overcome by taking an outdoor stroll on deck 11. Stateroom was comfortable, cabin steward surprised us with birthday decorations, including a “cake” made of towels. Food was average at best. Moderno buffet was our favorite location for coffee and simple lunch. Menus in other venues had little variation and not of the same quality as other ships. Very nice dinner at Cagney's, slow service but our food was excellent. LeBistro was not as good for us as other reviewers shared. We enjoyed the bonus upgraded beverage package because of the switch from open bar post booking. It allowed us a bottle of wine with dinner each night. Had two sea days in place of Grand Bahama and GSC with limited poolside entertainment. Birthday special for a spa treatment was a nice bonus on our last day. The week was enjoyable but not sure we’ll sail the Sun again. Read Less

This was our first time cruising, so we researched several cruise lines and cruises destinations. We decided on Norwegian because it suited our style and price the best. We heard so many good things about Norwegian from friends as well! I can say we were not disappointed! We used GoPort from our hotel to the ship terminal. Door to door was easy and worry free trying to find the right terminal and parking. From beginning to end Norwegian staff was attentive and gracious. The excursions we took in Key West and Nassau were great plus getting on and off the ship was stress free. Seven Seas restaurant was our favorite dining place all the way around! I think our choice of a balcony cabin was the best choice for my husband and me. We regularly sat on the balcony enjoying the blue ocean and stars. We are already planning another Norwegian cruise. Next up The British Isles! Read Less

I chose Norwegian bc I was told it was one of the best. I had gone on a Carnival cruise in the past and wanted to compare my experience. The 1st thing you should know is that due to weather we missed 2 of our 4 ports. The last port being cut was a bit of a surprise. We didn't think the water was that bad (we would have taken a boat to shore). Obviously NCL cannot control the weather, but 2 sea days in place of port days is not an equivalent value in my book. The 2 ports we missed were our beach/snorkeling days so we managed to pay for a Caribbean vacation and not set foot on a beach! Extremely disappointed. I had booked a package that included port credits and was not even offered those credits as onboard credits. I understand that cruise lines write contracts to ensure they make money but I think expecting the customer to take all the loss in this case is poor customer service! I would be interested to know how other cruise lines have handled this kind of situation. Booking experience: My husband booked our last cruise 5 years ago, so I don't recall if we were a bit blindsided by tipping fees after booking or not. But bc they wanted tips paid up front when I included drink and meal upgrades I assumed that all tips were included and got an unpleasant surprise. They also didn't tell me that there was a cut-off for informing them of food allergies. I had missed the cut off date bc they want 25 days notice, but since no one mentioned it at booking I stumbled upon this info when I asked about bringing snacks a few days after the deadline. Allergy accommodations: In spite of missing the deadline the staff on board was largely very kind and understanding. I do have to mention that the lack of communication of procedures to me and lack of communication with each other at times was frustrating. No one told me that I had to preorder my meals for the next day, so at my first breakfast the server was a bit curt with me about needing to preorder. I told her that I was unaware of the procedure and her response was "well, I am telling you now." There is also no alternative menu for ppl with allergies. It would have made the ordering process easier if I knew what they were capable of, but in stead they want me to tell them what I want so they can shoot it down until I say something they can accommodate. Before you start thinking the lack of preparation was due to me missing the deadline you should know that I was told there was another GF and dairy-free person on board! Whatsmore they didn't have much on board to assist in this process, i.e. butter and cheese alternative, GF baked goods other than bread. Milk alternative was not listed on the menu. The only dessert offering was lemon sorbet. While I am used to being left out while others enjoy fine dining it is no less frustrating when you consider all the products out there that are readily available now. General Dining: My mom and sister were rarely impressed. We enjoyed Le Bistro, but that is an upgrade. We dined in the Four Seasons or Seven Seas most often bc my mom preferred to be waited on due to mobility issues. There was one occasion that my sister had to send biscuits and gravy back bc it was "disgusting" and several times that they commented that the presentation was promising but the flavor was mediocre. I would not consider either of them picky eaters or accustomed to fine dining, so to underwhelm them is saying something. The service was generally very good. Our Stateroom: I booked for 3. I was told that we would have 2 twin beds and a foldout couch. When we arrived it was a queen and the couch didn't fold out. Apparently they push twins together to make a queen so that was easily corrected. I just don't know why they wouldn't look at my booking and have it prepared. We had to wait quite some time in the chaos of onboarding before it was corrected. Since the couch didn't fold out as I was told we requested an egg crate pad for additional comfort but my sister was still quite uncomfortable. No expected a foldout couch to be stellar but what we got was substandard. We enjoyed the balcony but in spite of the sign that said the balcony was a no smoking area ppl still smoked! There was no enforcement of the rule. So at times the balcony that I paid extra for was unusable. Entertainment: I remember enjoying Carnival's shows more. I am sure it is personal taste or maybe bad luck. For example, the comedian on this trip was good during the "family show" and OK during the adult show. The comedian on Carnival had me laughing till I couldn't breathe! The game shows were ok. Lots of activities required a fee. Karaoke was ok. It was a machine setup vs a live band set up on Carnival, so way more cool to sing with a band and nice to have someone that would jump in for struggling singers. The vibe was just so much more fun on Carnival. Excursions: They need more detail in the descriptions and need to incentivize reviews. We booked level 1 due to my mom's mobility issues. She walks with a cane. The Key West Land and Sea was appropriately leveled 1. But bc we had to walk 3 blocks to get to the bus tour in Nassau (meaning the bus could not pick us up in front of the boat like in the Keys) it was not appropriately leveled so we were underprepared. I am not sure they would have allowed us to take a wheelchair off the boat even if we paid the $150 rental fee, so I don't know if we could have prevented her discomfort. The tours themselves were nice enough. The Fury glass bottom boat in the Keys was a little disappointing in that the boat is set up so you have to stand around the glass bottom instead of sit. Other glass bottom boats I have been on have bench seats facing the viewing area. Again an issue for my mom. The ride was good otherwise, but it must have taken longer than expected since the land tour was not exactly as described. The description mentioned a couple of stops so passengers could get off for a break or to get a pic and that did not happen. Also the seating on the trolley was uncomfortable for me bc I have long legs. Sitting askew for a hour ride with no break was hard! In contrast, once we were past the long walk to the bus in Nassau, the bus ride itself was as described and the seating was better and the bus had AC! We had a few breaks as described also. We were able to visit the fort, queens staircase, Atlantis, and have rum cake! As mentioned previously we missed out on our beach excursion ports so I cannot speak to those. Would I go again? Not likely any time soon. I had hoped for more for my Mom's birthday cruise experience. She had not been one one for over 40 years and she even mentioned enjoying her last one more for reasons unrelated to her age and mobility. It is hard to pay so much for a mediocre experience and knowing the weather could take half your vacation! Read Less

I'm sad I spent my vacation time and money on this cruise. Out of 3 ports, 2 were canceled. We spent so much time at sea, and there were very few and very poor choices for entertainment. The ship atmosphere/vibe was solemn and dull. Not many self service, around the clock food choices like other cruise lines ( NO ice cream, pizza.) Had the premium drink package but the bars were so slow and disorganized that it didn't seem worth it. Th ship windows were filthy so it was hard to enjoy any views. The restaurant choices were limited. The food at the buffet was bland and there were a lot of unappealing choices. Breakfast stuff was great, though. They shut the deck down really early in the evening so you couldn't enjoy being out there. Left on Monday afternoon and wanted to go home after Key West on Tuesday! Read Less

I’ve sailed with different Norwegian cruises 5 times before this one, but going on Norwegian Sun was a huge disappointment. It started before the cruise even began when I got a cabin in the back of the ship but specifically payed extra for a mid-ship guaranteed. When I asked to change my cabin for the one I paid for they told me that the ship is fully booked and they couldn’t do that because all mid- ship cabins were taken. The food was bad compared to other ship’s, basically same thing every day in buffet and restaurants. Not much to choose from. The staff wasn’t friendly and seemed like they didn’t want to be on that ship either. One of the islands was canceled due to hurricane damage. The other one wasn’t canceled but still had huge waves and extremely dirty beach from hurricane. And third island, (Norwegian private island) got canceled on the morning we got there due to weather. So we ended up spending lots of time on the ship that I couldn’t wait to get off of. If you’re looking for a fun vacation don’t go during hurricane season and don’t go on Norwegian Sun. Ps and don’t trust a mid-ship guaranteed cabin unless they assign you a mid-ship cabin right away when you pay. Read Less

Getting on the ship and off the ship was simple in and of itself, but getting TO the ship was another story. We had purchased a package that included transfers from the airport to Port Canaveral, however, our flights were delayed and changed a few times, getting us to Orlando quite a bit later than we were originally scheduled. When I tried to call NCL from Chicago to confirm that we would still be able to get the transfers, no one was able to assist me and I wound up being on hold for almost the entire time (40 minutes or so) that we were in O'Hare airport, never actually receiving any assistance, but just being on hold before the first person who didn't help me and again before a second person didn't help me. Once we arrived in Orlando, thankfully we were still able to get our transfer, even though it was after the time listed that the transfers would be running. We were not given enough information once we got on the ship to be able to enjoy this cruise as I'm accustomed to doing. We were never given an accurate shipboard layout to know where things were and the signage on the ship doesn't help. There are signs displaying what places are on what decks, but not *where* on the deck and since you have to walk through multiple spaces to get to other spaces, we were consistently confused. Hallways would be nice. I had purchased unlimited internet, but was never given instructions as to how to use it until I hunted someone down for the information. Since I had purchased it prior to embarkation, I thought that info would have been included in the packet in our state room along with the non-existent ship layout to help us get around. Additionally, I feel that the value of the "unlimited" Wifi is actually nil, since it was nearly impossible to get anything on the internet to actually WORK while on the ship. The bar staff at the pool and above the pool were never friendly and many times rude. We enjoyed the Champagne bar and the one with the Starbucks attached, along with the staff working at them, but those were really the only two places we felt welcomed. I've not been on such a small ship for a cruise before, so I was not expecting to feel the ship in motion every time it was in motion. I've never been motion sick before, not on big ships, nor speed boats in the Gulf or on lakes, but got sick on this ship on the 3rd day. I didn't realize that we wouldn't be assigned a table and time for dinner, as had been the case on my two previous cruises, so I was a bit disappointed by that. I missed meeting others and chatting over dinner and having a team of wait staff that would come to know us and be super attentive at dinner. We ate in the no cost standard restaurants twice. The first time it was OK. The second time, the restaurant was not all that busy, but we barely saw our waiter and the food was sub-par. I actually had a baked potato that had been held too long and was hard and barely warm. The Sun seems extremely outdated for 2019. We had a shore day canceled, which I do not hold against NCL, as they obviously have no control over the weather, however, this ship seems woefully unprepared for days at sea. There is so little in the way of things to do that everyone was at the pool, many getting excessively sloppy-drunk, which made for not the best day on top of having missed out on our planned excursion. Had there been more places on the ship to do things, or even more than one pool area, that may have at least helped a bit. Our room steward was great. Always friendly and helpful. Had someone mentioned that there were USB ports on the lights by the bed (always hidden by pillows during the day) before we accidentally discovered them, that would have been super nice, since there are only two electrical outlets in the stateroom. The massage therapists in the Spa were nice, though that was also priced in the ridiculous range. Also, it seems deceptive that you don’t state that VAT and an additional gratuity amount will be included on the price list. Or, if you do, it isn’t clearly stated where most will see it and be aware that the $159 massage (already overly pricey) will actually end up costing $207. The photos are also priced ridiculously. We wanted to get smaller prints of a couple of the pictures because they were fairly good photos, but didn't because paying $25 for a single 4x6 inch photo is ludicrous. This was my first cruise with Norwegian and will very likely be my last. I didn't find anything about the boat to be impressive and many things were quite lacking. I would not recommend to anyone Read Less

We chose this cruise for the price. The ship was very clean and refurbish. I loved the linen because they are taking care of the ocean. The food area was small and very clean, small plates and different options. You can even dine out. I did not like the they were not visible signs directing how to get from one place to the other. We went across the dinning pool area to get to the pool and it got crowded. I enjoyed that many activities were going on, that way we had options to choose. The store were small and not well assorted. The Fun director Luz was not the right person for the job. She was missing that charisma for the position. In the dinning room the staff was not as efficient because you had less staff. You also need more water stations, so people can keep hydrated. They were hard to find. Read Less

My daughter 4th Birthday and she wanted to go on cruise. So I surprised her and we had a blast. It was both my sisters first time cruising and they loved it. The experience was wonderful. Staff was great. They weather held up even thought we wasn’t able to go to Great Stir due to the storm. They did give us a little credit for the Inconvenience. The Bahamas was great but I wish we could have been their longer. Over all I would defiantly come back and try another ship to have that experience. The crew snags for my daughter and sister birthday and they loved it. I was happy that they made sure everyone coming in the dinning area or buffet used their hand sanitizer that a assigned staff member sprayed in your hands before entering. Get the germs away. Drinks was very delicious. Until next time toodles. Read Less

From booking (confusing and expensive add-one), communicating (no replies when I sent my 3 or 4 email questions), mediocre food (nothing exciting or delicious and desserts were gross), long lines for drinks, insane cost of internet, overcrowding (constant chaos) , small pool with terrible TECHNO music the entire time except for occasional 45 min Jamaican band) missing our main island and doing circles all day because the captain didn't want to take us anywhere else! Same cruise ship a week prior rerouted to COZUMEL -but not us!! Bathroom toilets overflowed the first half-hour. My cabin phone was broken. Casino was disgusting and smokers everywhere. Observation area bar should have had the live music because it is a large wasted area for karoake. We couldnt understand the announcements because of the thick accents of the cruise director. Missing the main stop should have warranted a credit back to our expense. Terrible experience. WE WILL NEVER go again. Our "romantic" 10th anniversary was ruined! Read Less

Lets start out by saying that we know the free at sea air program is new but.... it needs a serious overhaul. They had us going from el paso to seattle then to orlando the way there. 6pm -6am . Shuttle from the airport doesn't arrive until 9 and doesnt leave until 11. No food allowance for the 12+ hours of sleepless travel and we couldn't change anything so we stuck it out. The embarkation process was the best thing. Private escort so we didnt have to wait in line, VIP lounge with snacks and refreshments expedited check in. Amazing. But they lost a couple items from the drop off to our rooms, nothing to bad but rather a small annoyance ( among many) The view from the balcony was one of the highlights of our trip. Although it is unusable for the majority of the trip. It's super windy when the boat is moving and the hot tub takes for ever and a day to fill and was way to hot even for a hot tub. complimentary bottle of champagne, everyday snacks delivered was one thing the was amazing to have but there were days when the snacks weren't allergy friendly so the entire room couldn't enjoy them. The buttler francis was amazing but the concierge rubbed us very wrong from the beginning pushing expensive villas we repeatedly said we didnt want was one of the first. The room attendant was great and very attentive to our room but had complaints from others on our floor. They stopped doing towel animals which was sad but our butler did them for us. It was a hit or miss for enjoying our balcony because spinnackers bar was directly over us and a nice quiet still night turned into an obnoxious frat party real quick almost every night. The suite is in the front of the ship and all the dining options are in the back so you had to walk but it wasn't a very big ship for it to be a problem. My main complaint/concern is that we didnt know what duties and amenities were available to us from the staff. Feeling like we didn't utilize all the perks of our room was a little disappointing. Dining was great. Cagney's had complimentary breakfast and lunch for VIPs so it was a nice place to go to have a quiet meal. Portions are perfect. Enough for you to taste the food and go through all the courses. I never felt like I couldn't make make it to desert. Con: the staff is so fast at cleaning and clearing the table that I often found that I had to reorder a course because I blinked and it dissapeared. The food wasn't exotic. It was delicious and always had a variety but there wasn't something on the menu every night that I have never had before which was a little disappointing. Entertainment was great from the comedians dancers bands and performances. Glow party was a hot mess. There were couples and trios that got way too drunk and way too inappropriate. Not sure if was a rave or a public orgie. Layout got a bit confusing because the aft had only entrances so in order to travel to ANYWHERE else on the ship you had to go a couple floors up or down then towards the front. Once you hit the aft elevators you couldn't get out of the dining area. Elevators were tiny and only fit like 4 adults before you were ontop of another person. Spa was nice but the lady who did my massage insulted my post pregnancy belly and made me cry on two separate occasions by asking way to personal questions and didnt stop. Hurricane humberto was the reason why we couldn't go to great stirrup cay which was understandable and not to upsetting and many passengers expressed how unhappy they were with the decision to take a sea day instead of spending two days at a port or rerouting us to another one. Myself included. Each person was given a 20$ credit for the inconvenience. Overall it was nice but I dont think I'll be splurging on anything over a small balcony for future cruises with Norwegian. Read Less

I was aboard the Norwegian Sun for a work trip my company paid for. This was intended to be a treat for our team, but ended up being anything but. If anything, we've bonded over our mutual hate for Norwegian. First of all, and I can't overstate this enough, the food is extremely bad. This is important to state up front, because eating is virtually the only thing to do while you're onboard. The food served on the Norwegian Sun makes Applebees look gourmet. You will dream longfully for the reheated frozen food from TGI Fridays. The Orlando Airport food court will appear to be a culinary Valhalla after your time spent on the Norwegian Sun. Second, this extremely bad food is served by staff that simply don't care. You will sit down for dinner and wait 15 minutes to be greeted by your waiter. Each subsequent visit from your waiter will take 10-20 minutes. Your beverages and food will all arrive at room temperature. Your ability to even speak to your waiter will be blunted by the fact that he speaks under his breath and walks away as soon as he can. Finally, in case you were able to enjoy the cruise for other reasons, it will assuredly be spoiled by the captain's desire to catch air on the waves of the high sea. Multiple nights of my trip were completely sleepless as the captain pushed through intense weather, creating incredible turbulence onboard. The ship violently bobbed up and down for hours on end throughout the night. Many people I know were intensely seasick throughout the cruise because of this completely careless navigation. This is how your vacation tortures you. My work effectively made this trip free for me and I still hated it. I undoubtedly will never board another Norwegian ship for the rest of my life. Read Less