Sail Date: July 2018
Strap in folks, this is going to be a long one but well worth your time if you're considering this cruise (or any cruise really). First, something you should know about me - I am the most optimistic person you will ever meet. My wife ... Read More
Strap in folks, this is going to be a long one but well worth your time if you're considering this cruise (or any cruise really). First, something you should know about me - I am the most optimistic person you will ever meet. My wife says I wake up bright eyed and bushy tailed every single day, no matter what. I can see the good in any situation whatsoever. However, by the end of my cruise experience, I was waxing poetic about the bowels of the hell that was this ship - so please keep that in mind. Also, for the record, this was my first cruise. My wife and I typically take 2-3 vacations a year (usually an all-inclusive in the Caribbean and another trip in another foreign country). Let's start with embarkation day. You arrive at the lackluster cruise port terminal (which is essentially a less glorified and less amenity-filled version of an airport) and promptly proceed to wait in line. Pay attention, because that will be a running theme throughout this trip. When you "check-in" online before you arrive, you select an arrival time. This time is a complete farce. You can show up whenever really because no one is checking anything with respect to your check in time. Waited in line about 30 - 45 minutes and finally were able to enter the ship. (Pro tip: Only bring carry-on luggage, especially if you plan on arriving late or leaving early on disembarkation day. If you leave your luggage with them at check-in, you don't get it until ~8 pm that night. Also, if you need to have them offload your luggage you need to leave it outside your room the night before you disembark and they pick it up). We arrived promptly for our 12:30 pm check in and get to our room by about 1:30 pm. My wife was tired and wanted to nap for a bit and I wanted to explore the ship. However, once you get on the ship, your room isn't ready AND not every part of the ship is open yet. They usher you into one of a few different large areas to "hang out" or, you can do like we and EVERYONE else did and head to the buffet to eat. (Pro tip: DO NOT go to the buffet at this time, it will be like wading through the worst sea of humanity you could possibly imagine for less than mediocre food.) After eating we finally had access to our room around 2 pm. Great, now vacation can begin... or so I thought. You are immediately bombarded with announcements that you MUST ATTEND the safety demonstration at 3 pm. My wife was trying to nap for a bit but this incessant noise from the tv and the loudspeakers made that nearly impossible. We arrive promptly at 3 pm to find huddled masses and even more massive confusion across the deck. You are assigned to a lettered station based on your room assignment and have to check in with some person in a magic vest that checks your name off a list and then get shoved into a huddled crowd. Now this is all outside in Florida in the summer time. It was crazy hot and humid with little to no air circulation whatsoever. They keep telling the group to move back and form tighter as more people show up! It is the epitome of cattle car-ing people. In fact, a woman (maybe late 40's/early 50's) ends up passing out from heat exhaustion and the (I kid you not) chef of the Italian restaurant who moonlights as an EMT (or has some sort of medical training) was brought out to assist her. Overall the safety demonstration is like 15 minutes long and utterly pointless. This whole process was extremely inefficient and utterly pointless. I find it hard to believe in 2018 that we can't figure out a better and more practical solution. Next, let's get to the real meat and potatoes of the cruise - the food. Going into the cruise, all I ever heard anyone ever talk about was the food was on their cruise. I'm not sure what cruise they were on but I felt completely bamboozled after my first complete day on the boat. The best thing I can say about the food is that it wasn't rotten and I didn't witness anything that would lead me to believe there were any food safety concerns. HOWEVER, there is a wide berth between that very, very low bar and the delicious food that I envisioned. The food was barely edible and overall lacked any flavor whatsoever. I searched high and low for any semblance of a dish that I would desire to eat again and I came up empty repeatedly. This was a "Freestyle Cruise" whereby you didn't need to make reservations anywhere and you can eat wherever/whenever but that doesn't mean much when the food isn't worth eating in the first place. I could go on for days about how bad the food was but there's A LOT more to get to. For the record, we only ate at the restaurants and buffets included in our package and did not eat at any of the specialty restaurants on board but from speaking to fellow cruisers, it did not seem that we missed much. There were a bunch of specialty restaurants on board but each and every one of them was an upcharge... which brings me to the biggest gripe with the cruise overall... Do you remember the episode of the cartoon Rocko's Modern Life where they go on a trip and see a billboard for a ski resort that looks amazing? The sign says "everything only $5*". Yes, that asterisk was important because, much like myself, after paying $5 to enter the ski resort, Rocko finds out that every single thing in the resort costs $5. Everywhere they turn, there is a constant $5 charge that ends up adding up to a huge sum by the end. THAT is the best to describe this cruise. Now this cruise is sold as an "all inclusive" and "freestyle" cruise where your package includes all the food, drinks, and everything else you can possibly want... with a HUGE freakin' asterisk. Everywhere you turned on the damn boat there was someone trying to sell you something or, even when you asked for something that was included in your package, someone was trying to sell you something else "for a small fee" that would be charged to your room. You want coffee that doesn't taste like they scraped it out of the Captain's porcelain throne this morning? $3. You want a wine that is actually drinkable? $5. You want to use the mobile app to allow you to message your friends for "free" throughout the cruise? $9 (back to WiFi and internet later in the review...). Water. Clean, drinkable water is the essence of life and NCL knows this. As a result, you cannot get a bottle of water anywhere on the ship without paying for it. Sure, they will give you as many cups of filtered water as you want but anything with a cap? $4. Also, from before you even get to the cruise port throughout the entire trip, they are constantly selling their "water packages", which consists of 6 bottles of water for $18! I can only imagine the amount of marriages that ended over ridiculous amount of charges racked up by an unsuspecting spouse over the course of a trip. Yes, you can charge your gambling credits to the room as well. Also, EVERYTHING you charge to the room has a 20% surcharge (example, my wife wanted one $5 glass of wine.... total charge $6). They also seek to penalize you at any moment. Did you lose your pool towel? $25. Do you need medical attention (yes, my wife wanted to see the doctor due to a mild allergic reaction)? $150 JUST TO BE SEEN BY A DOCTOR WHO IS A PART TIME CHEF. Whatever school that man went to was truly a heck of a bargain to come out as both a chef and a doctor. Internet is the biggest scam of all on this ship. They have different packages for WiFi but essentially it's either per minute (at the low-low rate of 99 cents/min.) or $120 for unlimited internet for 5 days. This ship has 11 levels roughly and it only worked reliably on the top 2 decks. For reference, we were on the 9th deck and it was spotty at best. Finally, there is the iConcierge app, which they don't tell you about whatsoever and we only learned about it from our rental car shuttle driver. This app is a piece of garbage and didn't work for 4 of the 5 days on the cruise. Purportedly you were supposed to be able to message your cruisemates "for free" - yea, right. $10. There is an "internet cafe" on board as well but it is NOT free and subject to the same rates as the WiFi. The shore excursions were good and definitely the highlight of the trip. However, for Key West, you arrive at roughly 1 pm and have to be back to the boat by 7 pm. Yes, it is a small island but that's barely enough time to do anything. Our group was pretty ambitious so we ate lunch (Conch Republic was delicious), headed to the beach for a dip, and then walked around town. We felt pretty rushed and didn't get a chance to experience any of the nightlife there. Oh well, onto Havana. Cuba was interesting to say the least. We did a 3 hour tour of the sights of Havana, which did a pretty good job of explaining the area and it's rich history. However, the tour guide really seemed to be reading directly from a script most of the time. (Pro tip: anytime they tell you to look in one direction, look the exact opposite direction and you will see something they definitely DON'T want you to see). It was really great to see an experience but is still not really tourist friendly yet. Give it time and it will soon be like every other island. We ate at two paladars, which were, by far, the best meals of the trip. I'm going to purposefully leave out their names because I don't want them ruined. Do a little bit a research and I assure you that it will be worth your time. Disembarking was fine, nothing spectacular to it and it was somewhat faster than getting on board. I could go on for a while about all the little annoyances and ridiculous things that happened but I think I made my point clear. Overall, I don't think I would do a cruise again, with this cruise line or any cruise line really. The whole thing was so lackluster and felt like a huge money suck. When I go on vacation, I don't want to have to follow a bunch of dumb rules and tried to be upsold everywhere I turn. I want to relax and do things on my time. I searched high and low on the ship and there was no quiet place I could just lay out and relax (except for my room). Every area with lounge chairs (mostly by the pool) had music blasting or live entertainment all damn day. I definitely didn't return relaxed or rested and already need a vacation from this last alleged "vacation". Read Less
3 Helpful Votes
Sail Date: July 2018
We were celebrating our anniversary and we had always wanted to go to Cuba. A cruise seemed to be the easiest way to go. We are both very experienced travelers and we admit to high expectations. We had lowered our expectations for this ... Read More
We were celebrating our anniversary and we had always wanted to go to Cuba. A cruise seemed to be the easiest way to go. We are both very experienced travelers and we admit to high expectations. We had lowered our expectations for this relatively cheap (or so we thought) option. Realize that the cruise ship business model is to tease you in the ship with a ridiculously low fare then sell you up for everything on board, excursions, call brands alcohol, spa, casino, wifi, automatic tips, coffee, water, soft drinks, on and on and on Unlimited alcohol!? so why did they send an email within my account to sell me the alcohol package? Do people actually pay for the alcohol package without realizing it's included? The online check in... Does nothing to reduce your wait at the Port. Absolutely nothing. Watch out for unscrupulous con artists in the spa and other pseudo retail places on board. They automatically add gratuity into massages. My wife was told that the gratuity on the receipt was a tax and that she would have to give more for the tip. This was an outright lie. I went up later and confronted the manager who credited the tip but offered nothing else for this clear scam. Misleading info on excursions to Cuba. NCL makes it sound like it you don't buy the excursions from them you will risk not certifying as a people to people activity. This is not true. You can do your own excursions at a fraction of the NCL rate. I could go on and on. Buyer beware and good luck. NCL are professional con artists in the order of a spirit air or all the other bait and switch business scams that seem rampant in the used car, insurance and now the cruise industry. Read Less
2 Helpful Votes
Sail Date: June 2018
We flew to Orlando, dropped the kids off at grandmas and headed to our first Norwegian Cruise. We are "Loyal to Royal, been on 8 of them" but honestly wanted to try Norwegian because of the open bar concept, although Im not a ... Read More
We flew to Orlando, dropped the kids off at grandmas and headed to our first Norwegian Cruise. We are "Loyal to Royal, been on 8 of them" but honestly wanted to try Norwegian because of the open bar concept, although Im not a huge drinker, the price and because it included $50 dinning credit and 100 minutes of WiFi. I have been on 2 Carnival Cruises (Im done with them) and 4 Disney Cruises....so Im a cruiser! We (me and my hubby) parked right at the terminal, although I normally park at the park and cruise, but saving a few bucks on this short cruise was just not worth it to me. We actually parked right outside the boat. Walked right across the street and we were gliding up the escalator to check-in. We decided to keep our bags with us, because it was already 1:30 and our rooms would be ready. Make sure to bring your boarding passes and documents, it will make your process smoother. We waited on line no more than 10 minutes and we were checking in and walking on the boat! Easy! My very first impression walking on the boat was WOW...it was very nice. Of course the elevators were crowded but we were on the 4th floor so we only had to walk down one flight to our room. Everything seemed fresh and new. Our room although was small was very clean and comfortable. The shower pressure was great....but the dreadful shower curtain was there...yes it stuck to me a few times (yuck) and for some strange reason it was 3 feet short from the ground! The water seemed to stay inside the shower! NCL provided soap and lotion....Royal doesnt! I do suggest to bring your own shampoo and conditioner because although it was provided it was very cheap. My one observation regarding food was that Royal has a pretty huge buffet compared to NCL which had a smaller one. It had around 10 hot items, and a pasta section and fruit and salad. On NCL its about quality not quantity. Although you may not find things you like there is also pizza (the best on the sea!) until 2:30 and also hot dogs and hamburgers available all day. The menu was simple yet tasty. I was disappointed they didnt have caesar salad available on the buffet, but they did have plenty of fresh fruit, crepes and ice cream that was so delicious. The food on the private island was really good, definitely better than Royals private island food, hands down! The open bar concept was fantastic. The bartenders were great, always friendly, always working hard, always smiling! There were several bars, which meant barely any lines. The drinks were really good, if you wanted a soda just ask, and I actually didnt have a problem with the free water. Not many drunk people, actually I didnt see any! I saw more tipsy people but no one vomiting or tripping over themselves. Maybe because it was June there were plenty of families on board and the kids seems very happy in the hot tubs and pools. Not sure about kid programs, didnt have my kids with me, but the kids on board seemed very happy eating ice cream and enjoying the pool. The vibe of the cruise was great. Everyone and I mean everyone was personally enjoying themselves and everyone greeted each other as they passed each other. The staff was outstanding. Customer service actually speaks to you and not at you...thank you Natasha for great Customer Service. Didnt see any of the shows, but did dress up for White Night and it was fun. We did Cagneys Steakhouse and it was good. Most people will complain about the food, but trust me NCL is about quality and not quantity!! I did not starve and was happy about not being stuffed all day with tons of food in my belly. I didnt see as much food waste, and I didnt see hundreds of people with piles of food on a plate that would eventually be thrown away. Never did any area seemed crowded and we searched for chairs by the pool and found one. Tendering to private island was around 5 minute tops, and the island was great, plenty of chairs but not a lot of shade, but the ocean was really nice. A few rocks but not enough to ruin your beach day. This cruise was EPIC, short but EPIC. The staff, the food, the drinks, the crowd, the island, the boat (although small) was perfect! NCL must treat their staff nicely because it was reflective in this cruise. Royal beware, Norwegian was really nice! Thank you NCL, Im already researching my next cruise for next year! Read Less
Sail Date: June 2018
We have two sons in their upper teens and this was a great atmosphere for our age group. I really enjoyed the freestyle arrangement and multiple dining options. I enjoyed the freedom of Norwegian more than any other cruise I’ve ... Read More
We have two sons in their upper teens and this was a great atmosphere for our age group. I really enjoyed the freestyle arrangement and multiple dining options. I enjoyed the freedom of Norwegian more than any other cruise I’ve done. The open bar was great and surprisingly the wait to get drinks was not bad. I would rather pay a little more upfront to have it this way. We enjoyed the food, shows, casino, and private island. The staff was friendly enough but not too overbearing. Our favorite was Christine in the Casino. The food was good but probably not as good as some others but I did not consider this a problem. I wish I had tried the Spa but this was a short cuise and I never found the time. There was a good mix of nightlife but less activities on the ship during the day. I wish there would have been a deck party with music the last night. This felt like a smaller ship and there was less deck space/pool areas but I never felt too crowded on this cruise which has been the case on others. On other cruises I’ve been frustrated by crowds and felt like I was in a cattle herd. I liked the overall class of people on the cruise which probably was the biggest positive in my experience. I didn’t encounter many jerks and most people were friendly and fun. The disembarkation process was the best I’ve ever expereinced. Overall great trip and Norwegian will be my first choice for my next cruise. Read Less
Sail Date: June 2018
This was our Honeymoon so we decided to make the trip easy by taking a cruise. Cuba was our destination of choice, so this cruise was perfect! This was the first cruise for both of us on Norwegian and definitely not our last! ... Read More
This was our Honeymoon so we decided to make the trip easy by taking a cruise. Cuba was our destination of choice, so this cruise was perfect! This was the first cruise for both of us on Norwegian and definitely not our last! Norwegian took care of our visa's for us, which made the entry into Cuba easy! We loved the ship because it was easy to move around and not too big. Excellent signage to get us from one place to another. The cabin was great for us. Everything we needed was there and it was always clean and everything was functional. The dining was phenomenal, food, service, and drinks! We really were pleased with the gym since we both like to work out. It had all the equipment that we both like to use. There were so many activities on the cruise we couldn't decide which one to do sometimes. I had been on another cruise line before and I will never go back! I would recommend Norwegian Cruise Line to EVERYONE! Read Less
2 Helpful Votes
Sail Date: June 2018
The food and service on this cruise was excellent. The ship was smaller than many of my last cruises, but it was actually a better experience than most. They tell me the ship was full, but it really didn't feel that way. Always able to ... Read More
The food and service on this cruise was excellent. The ship was smaller than many of my last cruises, but it was actually a better experience than most. They tell me the ship was full, but it really didn't feel that way. Always able to get a seat at the shows or in the sun near the pool. I must give a shout out to the food and service at Cagney's. I couldn't imagine a better experience. My big disappointment was in Havana. I knew that it was a repressed country, but seeing the grandeur that once was Havana, but now is in a state of neglect and disrepair was even more than I had expected. It was so disheartening and depressing that I cancelled my afternoon excursion. I had seen enough. This was in no way the fault of NCL. I chose the cruise. I'm still glad I took it. However, I will never spend that kind of money to feel that bad about a place. Read Less
2 Helpful Votes
Sail Date: June 2018
The Norwegian Sun is a lovely ship, recently re-done. Itinerary out of Canaveral included only 7hrs in Key West and 1 full day in Havana. Felt check-in should have gone faster since we were assigned a time. Long lines in the terminal. ... Read More
The Norwegian Sun is a lovely ship, recently re-done. Itinerary out of Canaveral included only 7hrs in Key West and 1 full day in Havana. Felt check-in should have gone faster since we were assigned a time. Long lines in the terminal. The ship was great, newly refurbished. Cabin was quiet and bath was spacious. Steward excellent. Food choices (free-styling) very good. Staff in the two dining rooms were competent, but not very welcoming or friendly/happy. Service at buffets better, more attentive and helpful. Lounge choices good, but wait staff was hard to find, and often didn't return to table. Entertainment/shows were professional and first-rate. Cruise Director did a nice job of other choices around the ship. As usual, not enough lounge chairs for the pool. Wish there was an answer for that...especially with one full day "at sea". Enjoyed the well drinks! Were out at the Navy Pier in Key West, so a little less easy to "do your own thing" in the town. Didn't do excursions. Used the Hop On/Off bus to get where we wanted to go. Wish we could have experienced sunset at Mallory Square. Did 3 excursions in Havana and all were disappointing and over-priced. "Cigars, rum, & art" spent too much time at the (small) art "gallery" and the rum "factory" was just a store-front. The guide spent much time talking one-sided American politics which was offensive, mis-informed, and unrequested. The tour ran 1.5 hrs longer than scheduled - but didn't need to - which left us without a chance for lunch before the afternoon tour. The "Highlights Tour" was quick...and we heard much of the same info and saw similar landmarks from the other tour...but had additional time at the Christ statue and the fort. The show at the "Tropicana" was excellent. Dancers were great! BUT, at $200 pp it seemed WAY overpriced, even when figuring in the short bus transport and the gratis "1/4 bottle rum", soft drink, and prosecco pp during the show. We arrived well over an hour BEFORE the show and had to purchase additional drinks as we wanted something while we were waiting for the show to begin. Also had to pay extra for the ability to take pictures during the show. The disembarkation was AWFUL. Chose a departure time the evening before. Waited in a long line inside the ship 45 minutes to get to the check out stand. Waited another hour in line at the border force where only half of the stations were open. Will travel with NCL again...just not to Havana! Read Less
1 Helpful Vote
Sail Date: June 2018
We had been interested in a 4 day cruise and kind of booked last minute so all that was available for the week that we had open was the NCL Sun and Sky. After researching both ships, it sounded like the Sun was a better choice due to the ... Read More
We had been interested in a 4 day cruise and kind of booked last minute so all that was available for the week that we had open was the NCL Sun and Sky. After researching both ships, it sounded like the Sun was a better choice due to the recent renovation and dry dock refurbishment. We are Palm Beach area based so Miami or Port Canaveral were both easy options for departure ports and my boyfriend and I opted for the Sun from Canaveral. Embarkation was a breeze. We arrived at 11:30, dropped our bags and parked at the terminal garage, ($17/per day) and walked the short distance to the terminal. Lines were fairly short and we were able to board quickly. We had not advance purchased the Cuba visa so the agent at check in facilitated that and just charged our card the $150 right there. She did misinform us that we would not require our passports in Cuba. This is not true, you must present your passport to the customs official upon departure in the port and carry it with you during the visit to present to immigration officials upon returning to ship. Staterooms were not ready until about 1:15 so we had time for lunch in the Seven Seas dining room and a drink by the pool before we could drop our things in the room, which worked out just fine. This was an all-inclusive cruise, which was a really nice feature. There were no lines at the bars, nobody seemed to get out of hand, (except upon returning to ship from Key West but that's what a day in Key West will do) and the booze options were top shelf with plenty of beer and wine options as well. The ship is small. After cruising on the Oasis of the Seas and other mega ships it felt very small but for 4 days it was fine. I'm not sure that I would love it for a longer cruise but it is lovely, very well-maintained, super clean and the staff could not have been more friendly or accommodating. An odd thing: there was no food allowed at any of the bars or in the lounges. One evening we brought a cheese plate with us into the Spinnaker lounge to listed to the piano player and have pre-dinner drinks and it was abruptly taken away from us. The renovation was indeed well done and the public rooms looked very modern and fresh. Our cruise was sold out but the ship never felt crowded at all. As for the food, that's another story. This was our first time cruising with NCL and I was not sure how it ranked against other lines. I've sailed RCL, Celebrity and Princess with Celebrity and Princess by far surpassing RCL in my opinion as far as dining and food quality. I'd rate NCL lower than RCL. The buffet was sad. Yes, it's a small ship but there was absolutely zero diversity in the food selections each day. The salad bar had the exact same items daily, there was some sad looking meat and fish options and a carving station but that was about it. Pizza and pasta were only offered from 12pm-2pm. If you wanted a snack after 2pm it was hot dogs and burgers at the back outdoor buffet and that's about it. The buffet area seating was very plentiful. We never had to wander for a table during peak breakfast time, even on the sea day and the tables were bussed immediately. One of the cruise "treats" that I always look forward to is smoked salmon in the am and had always found it at the buffet on Celebrity and Princess. Not on NCL. It was on the menu for the MDR but I'm not a fan of the whole big sit down breakfast so no treat this trip. The MDR for dinner was just ok. Again, the menu was pretty flat and the food unimpressive. We sore of ate out of necessity rather than actually enjoying or looking forward to dinner, as opposed to other cruises. We would up leaving the MDR one night and ordering room service because the menu was so uninspiring that chicken fingers and pizza in the room sounded better. A first in my expansive cruise history. The service at dinnertime was mediocre. No de-crumbing of the table, no fancy dessert or table side pasta or salad presentation, just serve ya and see ya later. The MDRs claim to have somewhat of a dress code but we didn't see it. Shorts and t-shorts were the majority at dinner time. I did see the host ask someone to remove their ball cap but it is a VERY casual ship. I'm not sure if this is typical of NCL but certainly was the rule on the Sun, which was surprising but we didn't mind. I actually didn't even bother wearing any of the dresses that I had brought and stayed in casual shorts and flip flops the entire trip. I also always really enjoyed the late afternoon sushi bar and tappas that Celebrity offered and RCL had happy hour munchies in its' suite lounge and caviar in the champagne lounge. Nothing even remotely like that on the Sun. Again, maybe the larger ships or longer itineraries offer this but you won't find it on the Sun. This cruise offered the unique itinerary of a stop in Havana, which sounded interesting. First port was Key West, which is always a great stop. We arrived at 1 at the naval base dock which requires a short trolley ride into town. We get to Key West fairly often so we waited until they had finished calling ticket numbers and just walked right off, no waiting or lines. The last trolley left KW at 7pm which made for a pretty short visit, especially for such a great town. At around 7am the next morning we heard the engine thrusters kick on and knew we were arriving in Havana so we jumped up and hit the balcony to check it out. It looked like we were arriving in Baghdad. The one usable cruise terminal looked ok but directly beside it stand two abandoned and dilapidated terminals which looked like they had been bombed. This is a fair theme to describe Havana. First of all, the water is brown. Not Caribbean, gorgeous blue like everything around it. It is brown and when we were in port, covered with a massive oil slick and tons of floating trash. It smelled. I was shocked and saddened to see this, just a mere 90 miles away from the sapphire water or FL. The air quality in and around Havana, especially in the city is bad. If you are sensitive to exhaust fumes as I am, its a challenge. The locals were nice enough and the history is fascinating but aside from the "woah I'm in Cuba" cool factor it's not real great. The cruise line makes a huge production out of railroading and intimidating you into taking one of their excursions but we did just fine on our own. The taxi drivers, (yes, in the old American Buick convertibles) speak enough English to get you to the museums, attractions and town square and ours provided us a super semi-guided tour for $40 CUC. It was a bucket list visit but I would not go back. I will say that if you want to see Cuba, a cruise is for sure the way to do it as 24 hours there felt like more than enough and it felt great to get back on the nice, clean, air-conditioned ship after a long day there. The entertainment on board was pretty good, considering the size of the ship. The shows were good and seating was easy to find, even right up to the beginning of showtime. We often found ourselves asking, "where is everyone" it was so uncrowded. A big plus! I wish there had been more music during the day, especially on the sea day. Poolside there was a band for a little while but they seemed to play ONLY loud, latin music. A steel drum or reggae band would've been a nice addition. Overall, for a quick 3 or 4 day cruise this one is a good option but if you're looking for gourmet food or even above average buffet offerings, this won't cut it. A+ for the friendly, always smiling staff and very clean ship. I would maybe try NCL again but for a 4 day it is hard to beat Celebrity as they don't seem to treat the 4 day passengers like the bad step-children of the 7 day passengers, providing the same level of quality and offerings. Read Less
Sail Date: June 2018
We chose this Ship because it was a 4 day cruise out of Port Canaveral to Cuba ... a place we wanted to visit, The free booze is enticing on the cruise, although limited to house call brands ... still a good deal if you like to drink. ... Read More
We chose this Ship because it was a 4 day cruise out of Port Canaveral to Cuba ... a place we wanted to visit, The free booze is enticing on the cruise, although limited to house call brands ... still a good deal if you like to drink. Evening entertainment in the auditorium was good, especially the comedian. Played in the casino, but usually lose to the house. Ate at the buffet, food okay, but nothing outstanding. Surprised you had to serve yourself on drinks or coffee. Had a great visit to Key West in the 6 hours we were allotted, Best way to see Key West in that time frame is to take the trolley train which allows you to hop on and hop off but takes you all around the island. One of the things we found annoying on board was lack of info from customer services .. heard one thing from one, a different story from another. Kind of hit or miss. All the staff was very friendly and smiling. Docked in Havana ,,, quick exit ...we planned a private tour for four of Havana through Cubaoutings.com. Highly recommend them. Met us promptly in front of Port terminal ... 4 hour walking tour of the city ... stopped for drinks ... stopped for lunch ... then we met a fully restored 1953 Chevy for a 2 hour tour of new Havana ... was incredible adventure. That evening we had booked an excursion off the ship for the historic Tropicana Night Club. Well worth it! Highly energized dancing, beautiful costumes and hot Latin music ... great show .. your provide a bottle of rum, cola, glasses nuts and chocolates and a cigar. Back on board for trip home, we went to Bingo ... a rip off ... cheapest pkg was $39 for a 9 card pkg, and in middle of games offered a $10 deal plus additional tix for cruise drawing. Second bingo caller was terrible .. tried to be cute in her terrible accent .. wouldn't waste money again. Evening entertainment was excellent ... and comedian at the "naughty" show was great. Docked on time ... very easy debarking. NCL lacks in communication to passengers ... we found food was average, even in dining rooms. Buffet offered same desserts daily with change in flavor only. Cookies were only offered if you asked. Read Less
Sail Date: June 2018
I never really thought I was a cruise kind of girl. I was under the old assumption of very rigid schedules, group dining, and formal attire. I was thrilled with the flexibility of schedule, dining choices, and wear whatever atmosphere. It ... Read More
I never really thought I was a cruise kind of girl. I was under the old assumption of very rigid schedules, group dining, and formal attire. I was thrilled with the flexibility of schedule, dining choices, and wear whatever atmosphere. It was a fantastic experience for a sister’s trip. Can’t wait to go again! We had a smooth arrival and departure. The staff was attentive and fun. Ship was clean, great entertainment. I plan to take my hubby and 3 kids next time, probably be a little different experience! We really enjoyed the options for dining and choices of activities. My sister takes a little longer to get ready and I was able to visit the casino or sit poolside to wait for her to get done. There was always something going on on the ship- can’t imagine anyone being bored! Looking forward to many other cruises on Norwegian! Fun in and on the ☀️ Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.7
Entertainment 4.0 3.7
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 2.0 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.1

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