Sail Date: October 2018
This is my first cruise. I am from Colorado so I am used to mountains and dry climate. Taking a cruise surrounded by water was like being transported to another planet. I loved it! I must say that traveling by ship has many advantages, ... Read More
This is my first cruise. I am from Colorado so I am used to mountains and dry climate. Taking a cruise surrounded by water was like being transported to another planet. I loved it! I must say that traveling by ship has many advantages, I only had to unpack once and I felt at home. I travel solo and it was nice making friends on the ship. The food was incredible and the servers are awesome. I was treated to a five star dinning experience every night. The many different dinning options are great as well. I saw several shows, an excellent comedian, and a funny Magician. The onboard activities range from the silly to serious. My trip included two items on my bucket list Havana Cuba and Chichen Itza (Cozumel) Havana was everything I imagined and more, too much too see in one trip. I went to the Tropicana and that was very amazing well worth the money. Chichen Itza is a shore trip from Cozumel I took the airplane option, it costs more but was worth the money, it was faster, we got there before it got crowded, and before it got overly hot. The by air option only took four hours total opposed to eight by bus so I got to spend time in Cozumel. I learned a lot, relaxed some, and most importantly I had a great time! Read Less
Sail Date: October 2018
We chose Norwegian for our second cruise, due in large part to the amount of "extras" we received (on-board credits for shore excursions, specialty dining, drink package, internet minutes, etc.), and after our 9 days at sea, we ... Read More
We chose Norwegian for our second cruise, due in large part to the amount of "extras" we received (on-board credits for shore excursions, specialty dining, drink package, internet minutes, etc.), and after our 9 days at sea, we still had nearly $40 on our account, which will be coming to us in the form of a check. This, even after several rounds of Bingo, Deal or No Deal, and some shopping at the gift shop. I couldn't get over the amount of extras we got! As for the ship itself, we only had one other cruise (Carnival) to compare it to, and each has its perks. I liked the more laid-back atmosphere on Norwegian, while still providing plenty to do, like trivia and other games. The shows were top-notch, especially some of the comedians and crew shows. For the shore excursions we booked directly with Norwegian, they were unbelievably organized, they delivered our vouchers directly to the room, and never had an issue, unlike an independent one we booked on our own. They had directions on exactly where to meet, and when. I recommend the extra pennies to book directly with Norwegian. As for the crew, they were also very friendly and a lot of fun, although not quite as high-energy as Carnival. We're in our 50's and 60's but are still kids at heart, so sometimes we missed the excitement of Carnival. The one real complaint I had about Norwegian was the food options. Unlike Carnival which only has one or two specialty restaurants, Norwegian has over half in that category, which means you have to pay. Free options include the buffet, sports bar, and sit down dining room, and while they were all very good, it would've been nice to have more free choices. That said, our package included three specialty dining options, and we chose the Brazilian steak house (best!), Teppanyaki Japanese grill (VERY entertaining, food was okay), and the Cagney's Steakhouse (good with a HUGE amount of food!). Other options we didn't choose included an Italian restaurant, French bistro, and sushi restaurant. Again, it would have been fun to try those, but we didn't feel like spending the extra money to do so. Another nice feature about this particular cruise was that there were some kids, but not nearly as many as on Carnival. Again, personal preference, but it was nice. All in all, Norwegian was a great cruise, one we will likely do again. We met some wonderful new friends, and look forward to likely cruising again. Read Less
Sail Date: October 2018
We are an active couple in our mid 40’s and this was our first cruise (and I’m pretty sure it will be the last one), which turned out to be a quite disappointing experience for us. THE PRICE: We were unpleasantly surprised ... Read More
We are an active couple in our mid 40’s and this was our first cruise (and I’m pretty sure it will be the last one), which turned out to be a quite disappointing experience for us. THE PRICE: We were unpleasantly surprised by the additional “service fee” (added more than $200 to our cruise price) which NCL hit us with, when we got onboard. We found out about that fee on the last day at sea – our credit card was being charged the $200 without our knowledge. We booked our NCL cruise via Orbitz and paid everything in full (incl. all the taxes and fees) and there was absolutely no mention about any additional “service” fees that will be charged to our credit card when we sail. The NCL customer service rep. explains this fee as “mandatory gratuities”? I won’t mind giving gratuities, but if this is a legit fee, it should be added along with all other fees when people are booking. Therefore, they’ll know the real price of their cruise and base their choice of cruise on that. When you book a cruise, they present you with a really attractive price. Then, with all taxes, fees, and gratitude’s, the price doubles. Add to that “onboard internet” ($30 per day), “Shore Excursions” (stating from $100 per person for 3-4 hour excursion ), overpriced drinks, soda, water…plus 20% gratitude charged for everything you buy on board….. and your vacation may turn into a really expensive one. This is called “Deceptive pricing” THE PORTS: The first time “cruisers” should know that when a cruise line advertises that you will visit specific countries/ports, it may NOT be what you think. Usually they will disembark you on their own, small “private island”, far from the main land or any cities, and you will be stuck with the same routine: stay on an overcrowded beach, buy drinks, eat the same “cruise line” food, etc.… The only way to see some of that country is to sign up for a shore excursion, but the prices are quite high -usually $100 and up per person. THE CRUISE: It turns out NCL can cancel or change (with or without any reason) the ports and your travel itinerary, with no compensation of any kind. We were supposed to visit The Bahamas, Cuba, Belize and Mexico. But, on the 5th day of our cruise, half of a mile from the port of Harvest Caye, Belize, they canceled the day at Belize due “strong wind” ? It was a beautiful sunny day and the wind completely stopped 30 minutes after the ship turned back from the port, but I guess it was too much trouble for the captain to make a second attempt. Instead of visiting Belize (which along with Cuba was the main reason to get on the 7 day cruise) we spent another boring “day at sea”, with nothing else to do but lay around the overcrowded pool . When we asked the customer service rep for some sort of compensation (partial refund, free drinks for that day…anything) they said there won’t be any compensation, but they will return our Belize “port fee” of $39??? We would never get on a 7 days cruise, if we knew that we would be spending 4 boring days at the sea! THE ONBOARD ENTERTAINMENT: 90% of the NCL onboard entertainment is trying to sell you something – from questionable quality art (mostly lithographs and serigraphs) to “onboard lottery” tickets, shore excursions, watches and jewelry. The only decent form of entertainment was the 45 min evening variety show (which was really good). The median age of the people on our cruise was about 65-70 years. I guess this is the age group that still finds a cruise vacation attractive. If you are younger, more active people – a cruise may not be the best way to spend your vacation. Read Less
Sail Date: October 2018
My daughter in-law had visited Cuba on a shorter NCL Sky cruise and liked it. We had to bypass Harvest Caye due to weather conditions, but that was the only drawback. I enjoyed the singers and dancers and the friendliness of CD staff and ... Read More
My daughter in-law had visited Cuba on a shorter NCL Sky cruise and liked it. We had to bypass Harvest Caye due to weather conditions, but that was the only drawback. I enjoyed the singers and dancers and the friendliness of CD staff and crew, though I never could understand why Cruise Director Dingo Dave was always laughing. Maybe he didn't let us in on the joke he was thinking about. The Inside Cabin was larger than those I had occupied on many other NCL ships and that was great. The menu selections have improved as well. We did not use an NCL Tour. My daughter in-law recommended a private service on Cuba and we had been to Costa Maya before. It's funny, but this was my 15th NCL cruise and it's the first time I've been to Great Stirrup Caye. Enjoyed the buffet there and had a drink as well. Read Less
1 Helpful Vote
Sail Date: October 2018
I was looking for a cruise to take my brother on for a bachelor party and I chose this cruise for the trip to Cuba and because it offered double Latitudes points. I watched the nightmare coverage of the Norwegian Sun on the news where the ... Read More
I was looking for a cruise to take my brother on for a bachelor party and I chose this cruise for the trip to Cuba and because it offered double Latitudes points. I watched the nightmare coverage of the Norwegian Sun on the news where the refurbishment of the ship started on the way to the shipyard and people were displeased. I figured that NCL would bend over backwards to make up for the negative press and I was right. Crew/Entertainment: My brother and I were pleasantly surprised when the cruise director's voice came over the PA for the first announcement--Dingo Dave--he was a favorite cruise director from a trip we took to Bermuda a few years ago on the Dawn. Dave is tireless and really shines on a small ship with limited entertainment options. Jeyme, the assistant cruise director was also great. We went to the opening variety show--this was okay--the comedian seemed promising but then we went to his stand-alone show and he was not one of the better comedians I have seen on NCL. We skipped most of the week's evening entertainment to sit in the Windjammer Lounge and listen to Beau Tahana. Beau had been on the Escape in March when I sailed and played the District. The clientele of the ship was definitely different than on board the spring break Escape cruise so it took several days to build an audience but people gradually found the Windjammer and had a great time. We loved the music and the humor Beau provided and it helped make the cruise special. The wait staff in the Windjammer were excellent as well as in the restaurants and other bars on the ship. The photo staff were very helpful. The only issue I had was the Duty Free jewelry counter staff--they were constantly trying to upsell which became very annoying. Ship: The ship was spotless and was a nice break from the trend of bigger is better at NCL. I was on the Escape in March and I think the pools on the Sun may actually have provided more room for under 2000 passengers than the Escape provided for 4K+. The Spinnaker Lounge was a wonderful place to read a book during the day and relax while watching the ocean--loved the ability to walk outside and look out over the bow as well. The Windjammer Lounge was a nice place to listen to music--though the orange lighting was a little strange--we liked the old ocean liner/nautical memorabilia. I really liked the size of the ship and the fact it never felt crowded. The casino opened into the atrium and cigarette smoke drifted up and down several floors of the atrium--beautiful windows in the atrium lounge but smoke was too much at times. The variety of seating in the main theater was nice. The dining areas were all well designed and well appointed. The major downside that we found was the lifeboat drill. We were muster station C. It has been several cruises since I have had to meet on deck for a muster drill. We crowded into single file lines and really jammed in against the wall--this probably wouldn't have been a problem sailing out of New York or Boston but this was 3pm in Miami and the temperature was 85+ with high humidity and our muster station happened to be right in the sun. The drill took an abnormally long time to complete and the OFAC compliance officer's announcement was totally blasted away by feedback over the PA which just added to the misery. Dining: I have sailed on several NCL cruises as well as other lines. NCL's MDR food has consistently declined in quality over the last few years. My wife sailed on Holland America and sent back pictures/menus and it was apparent how much NCL has cheapened up its food quality--probably an effort to drive people into the specialty restaurants. Buffet: This felt like college food service food in quality and in taste. Crepes were the highpoint. There was a decent variety for the space but the food was really lacking any excitement. MDRs: Breakfast was good--normal breakfast items. Lunch was a bit depressing as there are only two menus that rotate through the cruise--the roast leg of lamb that used to be served at lunch was gone and the remaining options were just okay. Dinner was good--NY Strip was decent but the rest of the meats always seemed to be mignons/nuggets/kebabs etc. instead of full cuts but food was always served hot and in a timely fashion. Specialty Moderno was excellent--love the pichana. Cagney's--Good steak. Embarkation/Disembarkation: We arrived at the port at 9:30 and were quickly moved through security and checked in. We were boarding group number 1 and were on the ship with drinks in hand before 11:30am. Quickest I have ever boarded a ship. We received the announcement that we could leave the ship very early on the last day and we did the walk-off option and arrived at the airport by 8:30am. Ports: Great Stirrup Cay The last couple of cruises I have tried to go to GSC we were unable to tender in because of waves so my last visit was 1997. NCL has really done a nice job of developing the island. Many lounges/chairs/seating options and lots of stations where drinks/drinking water were served. The Sun was the only ship there that day so it was nice having alot of elbow room--not sure how I would like it if I was coming off the Epic or if two ships were in but it was a great day. We snorkeled in the main beach area and followed a sea turtle around for about 10 minutes as it ate grass on the bottom. There is a small amount of coral which has been beaten up (as expected with a busy beach) with a decent amount of fish and some artificial reefs. The buffet was underwhelming on the island--basically burgers and hotdogs--I remember when they actually barbecued on the island but those days are apparently gone. Havana I had never been to Cuba before. I was excited/nervous to go as there are several steps you need to take to make the trip possible. Luckily our NCL cruise consultant guided us through things and made sure we were taken care of. There is a $75 fee for a visa which you have to turn in at the dock in Havana--you also have to take your passport to get it stamped on the way through. You also have to do a bit of paperwork explaining your reason for travelling to Cuba. The paperwork was relatively easy to fill out. I would highly suggest taking a morning walking tour through NCL in order to be compliant with requirements. We read up on cruise critic and other sites that we needed to change money from US Dollars to either Euros or Canadian Dollars in order to avoid additional fees associated with changing US dollars into Cuban currency (CUC's). The exchange is only open until 7:30 at the pier so make sure you either spend all your CUC's or head back to the pier before 7:30. Also make sure to ask for CADs or Euros when they exchange the money otherwise you get hit again with the US Dollar penalty.The shore excursion manager did an excellent presentation where he showed exactly what the pier/security/money exchange looked like and how to navigate off the ship--I would not miss this presentation as it really helped. We took the walking tour of Old Colonial Havana--it was well worth the money--we saw many things that we ended up walking back to visit and got a recommendation for a nice rooftop restaurant that was very good. The tour ended with a bus ride out to Morro and to the marketplace (think straw market in Nassau). We had seen a trip in classic cars offered by NCL but the price was a bit steep. On our walking tour we had spotted a parking lot full of classic cars a ways up from the ships--basically you walk around and pick the car you are interested in--we found a '58 Ford Edsel convertible in mint condition with the original V-8(most classics have had engines replaced with diesels) owned by Senor Luis. He took us on a tour of Old and New Havana which lasted over an hour for $50. We felt like this was a bargain. Senor Luis spoke limited English but was enough to point out/name landmarks and make the trip worthwhile. Part of the fun was trying to remember 9th and 10th grade Spanish class. The rooftop dinner at La Moneda Cubana was worthwhile and included great rolls, a nice soup and a dinner of lobster, mahi-mahi, shrimp, rice, and a salad. We also had coffee to finish the meal--we did not drink water or have ice in our drinks as that was noted during the shore excursion director's presentation as something that could cause an issue. The city felt safe at all times and we loved walking around and hearing the music echoing through old Havana. Havana was beautiful and intriguing--looking forward to going back. Harvest Caye We made it within a half mile of Harvest Caye trying to maneuver backwards to the dock in decent waves. The ship started to suck silt into the thrusters and the decision was made by the captain to leave for safety's sake rather than risk problems. This was disappointing as this is the third time I have tried to make it to Harvest Caye. It was interesting that we had to do a complete donut with the ship to clear the bow thrusters of silt before heading out on our way. Costa Maya A medical emergency forced the ship to head immediately to Costa Maya at full speed after leaving Harvest Caye. We docked at Costa Maya shortly after midnight and the ship was cleared early the next morning. We decided against taking an NCL shore excursion and had reserved to beach chairs at a resort called the Tropicante. We followed the directions on the Tropicante website and walked all the way through the shopping area of Costa Maya to the taxi stand where Captain Charlie hailed us a cab. The cab is $8 and takes about 10 minutes to get to the Tropicante. We arrived early and had two lounge chairs under palm trees and shade netting that looked out directly at the beach. We stayed for several hours and split steak nachos (excellent) and had a couple of Cokes. The restaurant/bar was clean and used bottled water and the bathrooms were nice (much better than what we were expecting). The total for the hours we spent at the Tropicante was $16. Vendors frequently walked by offering fake silver, Raybans, and Cuban cigars but were not as pushy as in other ports. The Tropicante offered massages on the beach for $30 and had snorkeling/fishing trips available but the waves were too high the day we were there. One of the waiters hailed us a cab when it was time to go and we spent $8 to get back to the ship. Very nice alternative to beach excursions offered by the ship. Read Less
4 Helpful Votes
Sail Date: October 2018
I went on the 7-day Cuba cruise aboard the Norwegian Sun with stops in Belize and Mexico in addition to Cuba. Cuba was a bucket list item for me and I wasn't disappointed in either the port or the cruise. The ship itself looked to be ... Read More
I went on the 7-day Cuba cruise aboard the Norwegian Sun with stops in Belize and Mexico in addition to Cuba. Cuba was a bucket list item for me and I wasn't disappointed in either the port or the cruise. The ship itself looked to be in top form after a recent renovation and the crew appeared to be operating at maximum efficiency and friendliness as well. It is obvious the ship is being well maintained and I saw no signs of wear and tear anywhere on the ship. This was, by far, the best cruising experience I have had. The friendly and attentive staff was committed to making sure each guest was enjoying themselves and had everything they wanted. I attribute this to the hands-on approach of Hotel Director Brian Walters who seemingly was everywhere. He had a very public presence on the ship and insured the attention to detail that successful travel demands. I have never been on a ship where the Hotel Director was so omnipresent, available and approachable to guests. I didn't have to wait too long for embarkation as I arrived a bit later in the day (12:45). The lines were long and not moving particularly fast for both Latitude members as well as the general line. Fortunately, I stumbled into a shorter line and didn't wait long. Not sure I belonged in that line but it worked out for me. If there was anything that could have been better it would have been the food. It certainly was good, but not great. It was consistent with flashes of brilliance here and there. The service, however, was always top notch. I found the pizza to be particularly disappointing with not much flavor and a somewhat odd texture to the dough. I did have some communication problems with a few of the dining room staff that were not proficient in English at all, but it did not affect the attentiveness. One annoying aspect of the bars and restaurants was Norwegian's new policy on straws. They have switched from plastic to paper and guests are now required to request a straw, they are not automatically provided. My first night I ordered a frozen drink and requested a straw. When the waiter brought the straw, he tore it in half before giving it to me which I thought was odd and while it worked with the glass size I had, I found it a bit strange. It's obvious that Norwegian has more work to do in educating the staff about the new straw policy. It seemed like they were very reluctant to give you a straw even when requested, a result of an over emphasis of the new policy. In the dining room, they insisted they no longer had any straws available at all. I did speak with the Beverage Manager who indicated he would take care of it. Surprisingly, the worst meal I had was in the Sun's premier steakhouse restaurant Cagney's. I ordered the ribeye steak. First, I thought the quality of the meat was not that good and then it was overcooked, which didn't make it any better. While I may have higher standards, being from Colorado where beef is king, I felt it could have been better. That being said, my dinner companions all said they enjoyed their dinner and so I was in the minority for sure. Also, the service was excellent and I was particularly pleased they didn't try to rush us through our dinner to handle another reservation for this most sought after restaurant. One of my pet peeves in a restaurant is having my chair bumped as people walk by. This night I was seated at the end of the table with little clearance to the table behind and was constantly being bumped by people trying to get through. A better placement of the table would have resolved that. Far and away this was the best cruise director staff I have seen. With few exceptions, they were all friendly and enthusiastic and worked hard at providing interesting activities for the guests. This started at the top with Cruise Director "Dingo" Dave Klooster and included Bianca who handled the solo travelers group as well as most of the trivia games. There were more than enough activities of all sorts to keep anyone happy, regardless of their interests. The entertainment on the ship was mixed. I particularly enjoyed the two comedians that performed during the week, but was less than enthused about the production numbers. The good looking, youthful and enthusiastic production staff worked very hard entertaining with the different production numbers. I found them to be a bit amateurish and after the first couple I stopped going to them. To be fair, the singing and dancing shows are really my thing to begin with, so I don't want to sound to harsh. Again, the service was top notch. Only compliments to a well run staff. Our first port stop, Norwegian's private island in the Bahamas, was cancelled because the seas were too high to allow safe tendering of guests to the island. A result, I think, of Hurricane Michael, which fortunately did not affect the rest of our cruise as we were behind it. I was not disappointed by this cancellation as I am not a beach person and all the excursions and activities seemed to be water and sun based. The unanimous highlight of the trip was a stop in Havana, Cuba, a bucket list item for many on this cruise. It turned out to be a beautiful day, slightly overcast but clearing and not too hot. A wealth of opportunities for excursions in this city with one of the most popular being a tour in one of the classic cars that dominate the Havana roads. We used a private company, Havana Journeys, instead of the ship sponsored excursion as it was about 1/3 the cost and was able to be customized to what we wanted to see. The guides were fantastic and extremely knowledgeable, and the city itself was mesmerizing. While I did not attend any of the night shows, no one I spoke with enjoyed the show at the famous Tropicana. It seemed to be unanimous that this was disappointing. Another show available, locally, was Legendarios which I heard several good reports about. The ports in Belize and Mexico were both artificially created. The Belize port is good for beach people as it offered a number of water and sunbathing opportunities. It is difficult to plan private excursions at this port - Harvest Cay, as you must be ferried to the mainland and worry about getting back on time. I took advantage of the ship's excursion to the cacao farm and Mayan culture presentation with a lunch stop. I thought it was an excellent excursion, albeit priced a tad high. The Costa Maya port was essentially a shopping stop. There really isn't much to the town and immediate area. I chose to visit the Mayan ruins which were an hour's bus trip away. I booked this through a private company, Native Choice, at about 1/2 the cost of the ship's excursion and ended up with one of the country's, maybe the world's, foremost experts in Mayan culture as the guide. Eric was working on his doctorate degree and was so very knowledgeable. It was also a small group compared to that of the ship's excursion. Disembarkation was easy and I did not see any long lines until we got into the terminal and had to go through Customs. The lines here were long, but moved relatively quickly. A recommendation is stay to the left of the two lines as the right line also included foreign citizens as well as US citizens. I chose to do the Miami city tour at the end of the cruise. For not much more than the cost of a taxi to the airport, you get a nice tour of Miami. This was the first time I traveled alone and was fairly apprehensive about it. It turned out I worried for nothing. I made contacts with folks on the Cruise Critic board prior to the cruise and ended up touring Havana with them which was so great. I made four new friends there that became instant companions. I also attended the solo traveler's group at the beginning of the cruise, ably hosted by Bianca. There I also might like minded single travelers, some of who I dined with and participated in activities with. I also was fortunate to meet several folks from my home of Colorado and spent time with them at some of the activities, as well as meeting folks during the wine tasting event I attended that I visited with throughout the cruise. I would definitely travel solo again. All in all, this was one of my most enjoyable travel experiences and without doubt one of the best cruises I have had. I booked at the last minute and felt the value was incredible. i am looking forward to another cruise aboard the Norwegian Sun in the future. Captain Grbic and his crew are to be commended for an operation running at near perfect efficiency with excellent customer service. Read Less
Sail Date: October 2018
We cruised with friends and picked this ship because we wanted to see Cuba. I checked Cruise Critic and wasn't expecting a superior experience. However, to my surprise, it was one of the best cruise experience I have ever had. We ... Read More
We cruised with friends and picked this ship because we wanted to see Cuba. I checked Cruise Critic and wasn't expecting a superior experience. However, to my surprise, it was one of the best cruise experience I have ever had. We usually cruise 2-3 times a year, typically, to get out of the cold so we have been on lots of cruise lines and ships. The staff on the Sun, on many numerous occasions, went out of their way to help us and always with a smile. The food was fabulous and we joked and had fun with the service staff. Everyone was professional and pleasant. I can't say enough about the ship ( staff was always cleaning ), the warm and friendly staff, and Cuba was a fabulous port. The only downside I had was the comic who decided he needed to insult only one side of politics. As many of the "comics" today do, targeting only conservative women and insulting their looks or weight, is not comedy, in my opinion. It was so bad, I can to complain to the entertainment director and was told he heard it too and it was inappropriate and would talk to him. Hopefully, that happened. I came to cruise to have a great time, which I did, not to be insulted. The other shows were wonderful. Read Less
Sail Date: October 2018
Good way to visit Cuba in a day. Things were promised in the advertisement that I did not receive and guest services treated me so bad that I will never cruise this ship again. Promised to get back to me to resolve the issue and never ... Read More
Good way to visit Cuba in a day. Things were promised in the advertisement that I did not receive and guest services treated me so bad that I will never cruise this ship again. Promised to get back to me to resolve the issue and never did. I went to them on the first day of my cruise and never heard back from them other than to call my roo to clarify what i took issue with. Had it not been for my waiter Vishall Rodrugues and my cabin steward Putu Giri, I would have rated the cruise much lower. Guest services need to take training in customer service from these two gentlemen. Cuba was beautiful and the shore excursion desk was outstanding. Room was nice but my shower was tiny (I have been on a lot of cruises and this was the smallest shower ever). Not very much in the way of entertainment on the at sea days. Read Less
Sail Date: October 2018
We wanted to go to Cuba in October for my in laws 60th anniversary and my husband's birthday. There were 9 of us that went. My husband and I had a suite so we had lots of perks including getting on the ship much faster and debarking much ... Read More
We wanted to go to Cuba in October for my in laws 60th anniversary and my husband's birthday. There were 9 of us that went. My husband and I had a suite so we had lots of perks including getting on the ship much faster and debarking much easier and faster than other people. And they were always so nice to let our whole group to go with us. We had a great butler, named Rogin, he brought us lots of bacon sandwiches every afternoon and took very good care of us. And our Concierge was Jahera- she was so sweet and helped with booking our excursions and our dinner reservations and anything else we needed. I would definitely recommend booking a suite if at all possible. We also had unlimited adult beverage package, which was nice. The food on this cruise was wonderful. We have cruised with Princess many times and we thought the food on NCL was better. However , it was a smaller ship so that may have a little to do with it. The waiters were all so fun and the service was awesome. We didn't get to stop in the Bahamas because of the hurricane, but we did stop in Cuba and it was so interesting and like going back in time. I feel very sorry for the Cubans tho-very oppressed. Another stop was Belize -Harvest Caye which was really just an island owned by NCL - so it was really nice. Nice pool and decent beach-didn't really go in to Belize City which was ok with me. Costa Maya Mexico wasn't too great. We did a Dune Buggy excursion then they took us to a very crowded beach. Mexico is also very poor so its very difficult not to feel sad for those people and spoiled as we go back to our nice comfortable cruise ship. Overall we had a great time and I would recommend NCL to everyone. Read Less
1 Helpful Vote
Sail Date: October 2018
I choose the cruise for opportunity to visit Havana and the Sun did not disappoint!! Thanks to cruise critics roll call feature, we were invited to a Meet and Mingle event on the Sun where we were treated like VIPs and welcomed by a ... Read More
I choose the cruise for opportunity to visit Havana and the Sun did not disappoint!! Thanks to cruise critics roll call feature, we were invited to a Meet and Mingle event on the Sun where we were treated like VIPs and welcomed by a senior officer of the ship and the activities Director. Also, through the CC roll call, we had chance to meet others interested in an in-depth and customized tour of Havana and it’s countryside attractions of Fusterlandia and Hemingway’s home in advance of the cruise. This enabled five of us to book two classic cars with drivers and tour guides with HavanaJourneys for six hours for total of 260 CUC (approx$298) or average $60 each! Incredible experience meeting these guides and drivers and getting insiders view of the country. Truly people to people! And they even stayed with us for extra 2 hours to insure we saw everything we had hoped to see. Meanwhile the folks on the Sun couldn’t have been more accommodating. We received exceptional service at every turn! Especially enjoyed our dining experiences at every site-from the deck 11 buffets to the traditional dining on 5 but must confess that the Bistro, Cagneys and los lobos really spoiled us and provided superlative service. And the entertainment was exceptional. Tremendously talented singers and dancers in dazzling, tightly choreographed creative productions-don’t miss these shows!!! And the magician and the comedian offered a more relaxed pace in between. While we usually get s balcony room, we ended up in an inside cabin 9312 but found it surprisingly spacious (and well located)-and Edwin kept our room in top notch shape and proved a master at towel creatures to welcome us each night. Finally, when some of the stray winds from Hurricane Michael made it too risky to visit our first port of call (private island), the Sun credited all the passengers with approx extra $36 and then intensified and added activities on board to keep everyone happy. Now that’s what I call a wellrun and responsive Ship. Thanks again Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 3.0 3.4
Service 3.5 4.2
Value For Money 3.5 3.9
Rates 4.0 4.1

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