1 Helpful Vote
Sail Date: April 2015
I know that the captain nor anyone could do anything about the weather, but we missed one port because the captain did not wish to put his passengers at ANY discomfort. On the way back to Sydney we were stuck in a holding pattern in the ... Read More
I know that the captain nor anyone could do anything about the weather, but we missed one port because the captain did not wish to put his passengers at ANY discomfort. On the way back to Sydney we were stuck in a holding pattern in the middle of the roughest seas I have ever experienced. Parts of the ship were damaged and both crew and passengers were tossed around like clothes in a washing machine. So much for passenger comfort. The food was cold and repetitive the entire trip unless you wanted to pay the money for more upmarket dining, but I was told there was not much difference. The stewards were great, but the rest of the staff were indifferent verging on rude. The shops had little to choose from, and I would like to have seen more choice, like electronics or something, they had plenty of space, and there was not much else to do on-board in between ports. We have been on similar cruises with P&O which were five star plus, and we were told Carnival was supposed to be better, well, we did not think so. If you could give the Spirit a minus number for the review, I would have. They promised us all sorts of things for compensation, but to date have not received or heard a thing. Utterly disappointing, and to top it off, when we made it back to Sydney, they just loaded up with the next passengers and continued on, even though the ship had a lot of damage to it. They seem to care more about money than the passengers. Read Less
1 Helpful Vote
Sail Date: July 2014
So excited, our 6th cruise , first time on Carnival . Party of 4 adults and two children, our daughter 12 & son 14.When on our previous cruise aboard Princess and docked next to the Carnival Spirit in Auckland , we decided there and ... Read More
So excited, our 6th cruise , first time on Carnival . Party of 4 adults and two children, our daughter 12 & son 14.When on our previous cruise aboard Princess and docked next to the Carnival Spirit in Auckland , we decided there and then it would be our next cruise ship as the kids were very excited about the impressive water slide set up .We were wowed when we boarded the Spirit , the décor is over the top & unique and even gaudy in places but I liked that as it was so different . Only a short 9 day cruise this time so we had decided to try for the first time an inside cabin , we found it to be adequate for three of us and the bathroom was surprisingly roomy . Conrad , our cabin steward was great ,remembered all our names and kept our cabin clean and fresh without being invasive , very polite and enjoyed talking to our children about there day. This is where the positives end and the disappointments begin . The Buffet-strange set up of small stations , difficult to navigate and hot food always consistently luke warm . Breakfast was always good with the usual bacon and eggs , omelettes and all the bits & pieces . Lunch and dinner were Horrid , spicy ,heavy ,uninviting , rubbish .  Same ,same ,same , every day. Desserts were tasteless and maybe a choice of three and jelly ,unripen pineapple and rockmelon ,watermelon occasionally . The food is all about America , salad was a joke , bowls of beetroot with smears of horseradish YUCK . Tomatoes -Australians like them ripe not green and tasteless .The grill was our best option for lunch ,but it never changed ,choice of cheese burger ,chips ,small chicken schnitzel & fried up onion and lets not forget the horrible beetroot smeared with horseradish again ,& let me tell you we soon got sick of this fried up food , but the positive was there was no spice or chilli involved..Fat Jimmy's B.B.Q ,well if you still want for HOT,SPICY , CHILLI, YOU'LL GET IT THERE TOO.Dining room- what a let down...we love to dress to go to the restaurant as part of our cruising experience and we were dining with others in the beautiful dining room with men in shorts ,ripped jeans ,and a young woman wearing a baseball cap and dirty joggers. Yes Carnival announce in there newspaper the dress codes but how about enforcing same. Staff obviously run off there feet in the restaurant but 2.5 hours for dinner is too long when there are shows on. The menu is a disaster ,eg.sausage stew!!!!! ,lasagne , are you kidding? We have always found it difficult to make a choice on other ships , on carnival it was a struggling to find anything appetising. We had the drinks waiter spill a bottle of Lemon lime and bitters on the table and run leaving my plate soaked and the basket of bread rolls and the table cloth saturated. The waiter was not happy I requested he come back to replace the drink and perhaps he should even pour the drinks instead of dropping and running. For two nights our cabin was warm before it became Hot .My husband had to go up on deck during the second night and walk the deck for air .I notified our cabin steward who in turn reported the problem twice ,with still no response .It took me to insist He ring for the third time whilst I witnessed the call and threatening to go to guest services if no-one responded to check the air conditioning. The supervisor attended and stated she hadn't been on duty all day and it wasn't her problem before now. A technician finally came and our cabin tested at 35 degrees .It took the fellow 5 minutes to fix the problem. We found the staff in general to be unhappy ,rude in many cases and the service was lacking in general. The entertainment- carnival dancers are good but not fantastic , the shows are poor & even boring .The Cruise Director is unprofessional , rude , & offensive .He needs to return to the mines where he apparently came from. Take a look at princess or P&O ,these people know how to employ the right people for such a position as Cruise Director.We love the Trivia sessions on our cruise holidays but seriously Carnival it was disgraceful - the same trivia questions repeated on consecutive sessions and when the girl running the trivia was made aware ,she stated she had no other questions and just carried on.Well everyone got the correct answers so really what was the point !!!!! American questions , REALLY! your entertaining Australians ,Kiwi's and many other whom are not American , it's not all about America. At this point I feel it necessary to mention we have been on previous cruises and have NEVER complained or had a negative experience until this cruise.I have always read reviews before going on a cruise and often been amazed at the complaints people have written about,not having ever experienced anything negative or unpleasant before , Now I understand , it's disappointing , we work hard to take our family on our cruise holidays , sacrificing going to the movies or buying the popular brand names for the kids because we have chosen as a family we would prefer to take a cruise together.Carnival has not turned us off cruising ,in fact we've just booked our next cruise but it will never be aboard Carnival again for us. Read Less
3 Helpful Votes
Sail Date: May 2014
I have done quite a few cruises before. Mainly with P&O. This was my husbands first cruise. I finally convinced him he would love it. And from my experience with P&O He should have. But from the minute I walked into the main entry ... Read More
I have done quite a few cruises before. Mainly with P&O. This was my husbands first cruise. I finally convinced him he would love it. And from my experience with P&O He should have. But from the minute I walked into the main entry of the ship. I was grossed out by the "décor". It was so ugly and over the top. All so fake. But looked like a mausoleum. Garish, over the top, ugly, gaudy. Right away I had bad vibes. And I was right. Our first meal. was cold, and only had a choice of pie, sausage rolls, sausages, horrible "mushy" peas, and instant potato. Cold chips. And an assortment of salads. I was very disgusted by that. But, thought it was early days. Nothing improved. Buffets and hot drink machines were all over the place. It was a confusing mess for everyone.. You had no idea where to go for what. Plates and cutlery were not where you would expect to find them. You had to go from one buffet to another, if you could find it. To see what was even available. And it was never much anyway.. Food was always warm, but never hot. Meals didn't change much. No variety. P&O always had different lunches and dinner every day. Carnival just did the same of rubbish pie and peas etc every day for lunch Yes they did have another buffet. But it was never that appealing. Most days we only had breakfast and dinner. Just couldn't be bother with what was there for lunch. I had told my husband how wonderful cruise food was. Well, it wasn't on Carnival. And beer and wines were over the top in price. So much more expensive than P&O. My husband likes a beer. I think he only had about three this trip. He refused to pay outrageous prices for a glass of beer. Breakfast. Oh my. Same old stuff every day. And the toaster. So many people were complaining about the toaster. Or lack of it. One two slice toaster for each buffet. And it was a slow toaster. People had to wait and wait just to use the toaster. P&O have big industrial toaster on each food line. No waiting for twenty minutes just to get a slice of toast. They did have toast already made. BUT, it was COLD and tuff. No one bothered with it. I tried it once. Didn't even eat it after the first chewy bight.. Not even friend eggs on the breakfast buffet. Just poached and scrambled. They were fine. But no variety any of the days. The omelettes were made from powered eggs. I didn't even bother with them. The French toast was nice. They did that well. Also the pancakes were nice. The daily bread rolls looked to be thawed frozen ones. Not made daily like on P&O The coffee/tea machines always had one of the sections out of order. People were juggling with hot cups of liquid in crowds. There was no organisation in even getting a cuppa. And it was dangerous trying to get one. I saw one lady wear a cup of hot liquid from a kid swinging around. And there were NO trays. You had to juggle everything. Made it so hard. Walking through crowds trying to find a buffet and then get what they wanted. No right end to enter it. People were going all directions. No plants much at one end to show where to start. And the hygiene. They had stations with anti bacterial liquid. But no one to make sure people use it. On P&O there is a staff member standing there making each person at the head of the two ORGANISED lines, use it.. Just good hygiene being insisted on. The whole dining room was a disaster area.. P&O have two big lines. One each side of the ship. You start at the beginning. Pick up a tray, put it down on the runners, put on the plate, the cutlery, And then proceed to follow the buffet around. No one is walking into each other. No accidents waiting to happen. You just follow it around and exit at the end of both. Most of the time there were two men carving roast for each line. I saw staff carving roast for people. But you had to try to get to him. I finally got to him once. And he just put down his knife and walked of. Other people wanted a bit of roast meat to. But they missed out. He just wandered away.. The dessert buffet. It looked wonderful. Until you ate it.. The cakes and cheese cakes, and tarts were dry and clugged in your mouth. They all needed some custard or at least cream. Many times I picked up a piece. But took one bight and didn't finish it. And I wasn't the only one. Only once was there a beautiful apple puff pastry slice. But, they only had that the once. And also the honey biscuits were lovely. Thank goodness they had them out everyday. They were the only desert worth eating.. All up I found the food a BIG disappointment. We honestly didn't enjoy one meal we had. We did eat in the restaurant once. It was a so so meal. I had rump steak. But it had been pre cooked in a microwave first. I think. Then on a hot plate. I ordered it medium. It came out raw in the middle. And to eat in the restaurant. It took sooooo long. Half an hour to get a menu, half an hour for the first course, half an hour for the main course, then another half an hour for a desert. By the time we finished dinner. We were exhausted for all the waiting. I know they were busy. But it can be done better and faster.. I heard so many people complaining about the food and other things on the Carnival. All people who had cruised before. The ones who loved it. They had never cruised before. So had nothing to compare it to.. Back to the décor. Every room was over the top garish. Floors screamed at walls, walls screamed and ceilings. Everything screamed at each other. You got bombarded by colours and ugly "Italian" wall ornaments and décor. The multi coloured lights were beautiful. But they got lost in all the other garish stuff around them.. I had to get out of some bars because I felt closed in by old ugly "décor"... As the old saying goes. Less is more. But you went with more more more more. And made it a horrible mess. I saw an add on the cabin TV. How they wanted the first impression of getting on the boat, one of WOW. I laughed. Mine was YUCK.. The boat needs to be totally stripped out. And done in plain colours and open plan.. You should go on the P&O boasts. To see how its all done.. I will NEVER travel on another Carnival ship again. and I tell everyone who asks. The same thing.. The only haven we had was our cabin. Thank God we had a balcony suit. We could escape the ship by looking out to sea. We spent most of our time in the cabin. The ugliest of the boat was to depressing.. The TV channels. Yes I know you are at sea. BUT. to play the same four movies over and over and over for ten days. Come on. Not everyone was to drink them self stupid in the bars.. The only escape from the boat was our cabin Which was lovely. But to have nothing to watch on TV. We watched the same movie three times. How hard is it to play different ones every day. Even different ones through the day.. And the same with a series you had on there. It was the same show every day.. TV was hopeless. Its not hard to bring a library of TV shows and movies and change them all the time. is it.. And the adds for Carnival. All you got was FUN FUN FUN. Fun shops. What a load of rot. they were shops. No different to any other shops. Souvenir "International". How stupid do you thing people are. Duty free and cheap. NOOOOO They were way over priced for cheap junk made in China.. And really. We didn't want a "souvenir" of this trip.. Everyone one you talked to had some complaints. Mainly about the "food". And the toasters, or big lack of them. And the gaudy décor of the ship.. One couple with young children were very upset. They were told they would have to bring their own port a cot the their baby. They went and bought one. Travelled with it on the plane, lugged it all the way to and in the ship. Just to find they had one already in the cabin... But they had rung up especially to find out if they were available. And told to bring their own. Another big grips. We went to customer services desk. Before the ship even left Sydney. One of the busies times for that counter. And they had two staff on the computers at the counter. And at least 30 people waiting. Two staff, and the busiest time. And at other busy times. I had to wait for almost an hour just to get served. And I was in the top six waiting. There were other staff walking in and out and around out the back. But no one thought to help the two struggling ones.. P&O ALWAYS have their full six staff at the service desk. Busy or quiet. Staff are always at all computers. Not Carnival. People were grumbling right from before the ship even left port.. And at one time I went for information. and they didn't know what to tell us. They told us one thing. But we later found out it was wrong. Client services, giving out wrong info.. I didn't have children with me. But could see the kids clubs were well below par. P&O have brilliant kids clubs. Kids loved to go to them. I asked one little boy what he thought of the kids club. He wasn't impressed.. The staff in the dining room would take so long to remove plates.. P&O are right there when you finish a plate. And whisk it away. Not Carnival. You had to try to juggle dirty plates around on the table.. Having no trays was a bad move. I looked and looked the first time for the trays. Just to be told "Oh we don't have trays". The staff are alright. If you can understand them... Most of the time you can't. Not their fault. But I never had trouble with P&O staff understand me or me them... I felt the "buffet" was no better than Sizzlers. Same stupid salads. But lack of good meats and food.. P&O have a massive big buffet. Twenty times the size of yours. With quality food.. Your quality was bad. I loved our cabin staff. He was really nice.. Made lovely towel animals every night. But so do P&O. Nothing different there.. At least you got something right... The ship was always clean.. Some staff were a bit abrupt. But most were nice. If you could understand them. One thing that ticked so many people of. Was the morning announcement. It would BLARE of the dining room. Soooooooooo LOUD that people were putting their hands over their ears to stop the pain from the noise. Little kids were crying when the "announcement" started. And you couldn't understand him anyway. Being so LOUD it was just a big noise. And he had such a strong accent, you couldn't understand it anyway.. The abandon ship drill. An hour you had us all standing there. Most of the time nothing was said. We just had to line up like little school kids.. Standing in the hot afternoon sun of the ship deck. Then it got screamed at us soooooo long again. It hurt ears. Most of the people waiting had to hold their ears. Even one of the crew had her hands over her ears.. And hour we stood there.. What a total waste of time. No one could understand what was being said... Employ foreign workers for sure (Much cheaper for you. You pay them terrible wages) But when it comes to public announcements. Get someone who can speak English without a bad accent.. Common courtesy. The shows we did go to. We walked out. Just stupid.. The cruise director, NZ guy was so full of himself.. And thought he was so funny. He wasn't... Oh yes, the FUN FUN FUN you heard and saw plastered EVERYWHERE. What are you trying to do. Brainwash people into thinking if they see the word often enough. They might actually think they are having fun.. Didn't work for us. Nor for a lot of other people. I personally got sick of seeing the stupid fake word FUN.. Leaving the building in the lifts. You should have heard the negative comments.. Even one of your own staff members, said "Give them a review, they need it. It's the worst ship I have ever worked on" Then he said "Stick it to them". From one of your own staff. That is how bad the ship is.. The ship itself on the outside is lovely, very grand.. But the inside left a sour taste in your mouth and eyes... I have never had such a bad cruise in my life... First and LAST time I travel with Carnival. when I got home. My sister asked what ship it was. I told her Carnival.. Straight away, she said "OH no"... She had heard all the negative comments about it as well.... We wasted about $4,000 dollars on something we got no enjoyment out of. And, what possessed you to go to Noumea on a Sunday. Nothing is open. We didn't even bother leaving the ship that day.. Another thing. that "Lemon Squash" "drink" you fill all your machines up with. Is disgusting. It tastes like Alkasa. All gritty, Disgusting stuff. And no change to lime, cola, nothing. Just Lemon Squash. Was there a special it that week. Everything on the ship seemed to be a purely money making adventure. Bad food to save money. Horrible bitter coffee, Not much food at all really. My husband thought I had been lying to him about how wonderful cruises were. Until. He personally talked to or over heard others saying how bad it all was.... Thank goodness the weather was lovely. But you had no control over that. Thank goodness. the Serenity deck is lovely. No screaming kids. And no charge to go there. And no loud horrible music blasting your ear drums.. We spent a lot of time there, when we weren't in our cabin.. The library had pitiful books in it. Not much of a selection at all. And no board games for people to take out and use.. And there wasn't a lot of entertainment. P&O always has things happening. Their leaflet for the days activities takes up a full A3 page. Yours was a little bit down the side.. Lots of trivia. But, guess what. Not everyone goes on a cruise to play trivia five times a day. The ice sculpture was a big let down. I didn't even know what it was supposed to be.. Look what P&O do and copy them. Not everyone wants to play bingo or gamble. Or sit around drinking.. I am sure I had a lot of other complaints about Carnival. The list every day seemed endless. First time I have ever hated a cruise. And I have done many.. Sorry to complain. But you really have to up your game. And get rid of that garish décor you inflicted onto such a majestic ship.. Some of the décor was really quite nice. But got lost in the expanse of the garishness of it all.... Not everyone likes garish Italian décor.. Open plan and white or light colours does way more for a ship, and passengers... Out of everything, the garishness of the "décor" and the revolting food was what everyone was complaining about. The pizza station was brilliant. that man there has brilliant. We ate a lot of pizza. They were the best food on offer. Sad that junk food was a better option than what was offered.... I know this is long winded. But it had to be said.. I'm sure you have heard it all before. And from a lot of the reviews I read. You have. Only first time cruises give the good reviews. Nothing to compare it to... Thank you for reading this. If you did. Please act on it.. P&O run rings around you... Gail Kelsey. Read Less
1 Helpful Vote
Sail Date: April 2014
I found that the cruise did not meet my expectations. I cruised in Feb 2014 with P & O cruises and had the best time ever, I decided to try Carnival cruises as it advertised that it offered more than P & O. I was extremelly ... Read More
I found that the cruise did not meet my expectations. I cruised in Feb 2014 with P & O cruises and had the best time ever, I decided to try Carnival cruises as it advertised that it offered more than P & O. I was extremelly disappointed,. There was no big opening party to get excited about,The same food was served every day in the Buffet, They ran out of peppermint tea by the third day. The bar did not have all the lists of port wines stated on the alcohol menu. The agenda of things to do each day was not very good. e.g. one movie every day (P & O offered up to four a day) I ran out if time to do things on the P & O cruise, This cruise I was getting bored, and this was only on the third day Dancing was only available in a very small room and the band provided I wouldnt think was the best. The last day of the cruise there was no entertainment after the carnival legends show except in the casino by a one man band. Fortunately I love to sing karaoke and did get to sing a lot of songs but due to poor organisation of rooms one night (Karaoke and the band were both stated to be on at the same time in the Cool room , karaoke was moved to the comedy room and they refused to set up the bar so people would not come in to listen as 1) they didnt know where the karaoke was moved to 2) When eventually found the right room, they woudnt stay if they couldnt drink Why take us to Nomea on a sunday when all the shops are closed???? As Mystery Island and Lifou would have provided market stalls every day it would have made sense to go to Nomea on a Friday or Saturday or made arrangements with the shopkeepers to open on that Sunday especially with two cruise ships in with almost 5000 people. This experience has made my husband & i rethink ever sailing again with Carnival cruises. To add to my comments any correspondence that was emailed prior to the cruise was sent to my email address and stated my husband;s name only. When I contacted Carnival cruises in regards to this they stated that it was emailed to the first person registered. Hello... that was me, not my husband. What is with your Carnival Cruises? Femaies are not important???? Then they blamed my travel agent. Hello again....... My agent does not work for Carnival cruises and could not send the emails. Read Less
3 Helpful Votes
Sail Date: February 2014
Both my husband and I along with our best friends decided we would try our first cruise with carnival cruises. What a huge mistake this was. Full of excitement and trepidation we boarded the ship . The ship looked beautiful, amazing ... Read More
Both my husband and I along with our best friends decided we would try our first cruise with carnival cruises. What a huge mistake this was. Full of excitement and trepidation we boarded the ship . The ship looked beautiful, amazing surroundings and lots of things to look at. Found our room and around the ship, even though there was not much help as most of the staff were very hard to understand and didn't look happy to be working there. 1st day at sea went well no problems. Our cabin steward was fabulous and the head waiter in the dining room made our night. After that things went down hill quickly. Not much to do during the day except bingo. Big deal! The night before we arrived in Hobart we were informed that we would not make it to Port Arthur as scheduled the following day. No help from staff as to what to do for two days. We managed to organise a hire car for one day. Drove to Port Arthur and paid $140.00 for our entrance fee. Spent about four hours around this historic area and then returned to the ship. When talking to other passengers, we found out that we did not have to pay as this was included in our trip costs. So a couple of hundred dollars later had another day in Hobart. Yet again no help or information given by staff as to what we could do. My husband became very ill on the 3rd night of the cruise. His throat became inflamed and was having great difficulty in swallowing and also was in immense pain from an ear infection. Went down to the medical centre and after a five minute consult was giving some prescription medicine and a bill for hundreds of dollars.This would have been fine except my husband could not swallow the medication. After a long and painful night for my husband I went back to the medical centre to see what else could be done to help my husband , only to be told, medication takes time to work. I kept trying to explain that be could not swallow the medication, but felt like I was being treated like an idiot. Obviously it was too much trouble for them. After three days in bed with little fluid and no food we finally arrived back in Sydney. Except for our cabin steward and the lovely waiter , no one else on that big ship could have cared less. I have never been so disgusted in my life. I have just wasted $2000.00 for a trip that I wish to forget about. My husband is now undergoing the correct medical treatment. My experience with carnival cruises has been horrific and I would not recommend them to anybody. NEVER AGAIN Thank you for nothing Susan Walton Read Less
3 Helpful Votes
Sail Date: January 2014
After reading the passengers complaints today in the Melbourne papers 21/1/2016 regarding the Carnival Spirit,it did not surprise me at all.We did the South Pacific cruise in early January 2014.To start with,one suitcase was destroyed upon ... Read More
After reading the passengers complaints today in the Melbourne papers 21/1/2016 regarding the Carnival Spirit,it did not surprise me at all.We did the South Pacific cruise in early January 2014.To start with,one suitcase was destroyed upon loading and was left in reception with no one bothering to let us know even though there was luggage tags attached.Upon enquiring as to its whereabouts we found it ourselves and realised some items were missing including jewelry.Carnival could not have cared less.We found drinks on board were very expensive with the cheapest beer coming in at $8.The food was average at best and was always served just warm.Out of 5 ports we were to visit we visited one.In fact when we returned I wrote a letter of complaint which found its way to Head Office.They replied with many apologies and then the following week I received a bill for unpaid beer purchases.??? Even though you have to settle your account before disembarking.??? This cruise line has a lot to learn regarding the treatment of its paying passengers.We do 2 cruises every year but we make sure it is never with Carnival Cruises. Read Less
1 Helpful Vote
Sail Date: March 2013
There were a lot of positives on this cruise, the cabins were really nice, the cabin crew very friendly and they worked really hard to please. The empire restaurant in the evenings was excellent, we utilised the anytime dining which was ... Read More
There were a lot of positives on this cruise, the cabins were really nice, the cabin crew very friendly and they worked really hard to please. The empire restaurant in the evenings was excellent, we utilised the anytime dining which was on level 3 and it was always good, the staff attentive and the food excellent. I could not say that for the LaPlaya Restaaurant on level 9, too many stations which made it confusing, not enough space to move around, food was often luke warm and looked like poor cafeteria style, not very appealing, you needed to find your own cutlery and spoons were not included necessitating another forage into the area. Overal the decore was eye shattering, very ugly, and far too busy, that could be said for the Pharoh lounge and the versaille lounge. Entertainment was poor, the singers couldn't sing, why were they employed, get someone better, one good stage show was the last show called New Orleans, pity because the theatre was only half full, most people on board complaining openely about the "crap shows" so why was the director "Skip" surprised there were so few there. The comedy shows went for a max of 35 mins, I have seen many comediens that did not have to rely on foul language and crudity to be funny and who can sustain a comedy revies for longer. On board were 3 grand pianos, none were in use, so very little engaging entertainment. I like to use the gym early, there were signs on the equipment which said not available until 8am, as was the sauna and steam room or towel bar. The whirlpool in the gym area was never filled for the 7 day cruise. The dome pool was incorrectly named as the dome was on for only 2 days out of the 7. On the kids deck the green water slide was rarely operating as was the yellow. Lots of kids using the other pools jumoing splashing etc... with no-one supervising the. All of the whirlpools were closed until 8am and each day I had to ask for the staff to open them, this was met with a phone call to the supervisor, it was not very friendly. The crew seemed to not know what was happening and a lot of mis information was given, the day before we docked in Port Arthur the announcement was made re the ticketing for the tenders, no deck number given. On arival at the reception to get a ticket we were then told to go to deck 9, at no stage were we told where the tender left from despite asking, finally we found the diesmbarkation point on deck 2 with one sign. Upon asking a crew member why was it was so poorly signed we were told there were crew on each stair well to direct...no there was not!!!!!!!Similarly at disembarkation in Sydney we were told to go to assmble on deck 3 , then a very rude crew member said go to 2, which we did, then we got sent to 3 where a rude female crew member told us we were in the wrong line and to go to midships, thankgoodness a second female crew member stopped us and told us we were in the right place and to exit at this point,the cruise ship needs to get this right the first time. Probably would not pay to go with Celebrity cruises again, it was cheap and what we got was cheap, would rather pay a little more and have everything working and staff that knew their jobs and entertainment that was entertaining. Read Less
3 Helpful Votes
Sail Date: December 2012
As a family we enjoy cruising and we have done a few in Australia and overseas! The cruise we took this year with Carnival Spirit to South Pacific on the 27th of December 2012 was the worst we ever had. The only happy moment was the ... Read More
As a family we enjoy cruising and we have done a few in Australia and overseas! The cruise we took this year with Carnival Spirit to South Pacific on the 27th of December 2012 was the worst we ever had. The only happy moment was the embarkation that I have to admit was very quick! After that the feeling of the boat, the lack of style in the theme of the decoration allover started from the Lido-buffet restaurant deck that was decorated in something that came out of the 70s!! The very busy decoration and the extremely low Decks that mixed Tahitian Ladies -an imitation of Gauguin's painting- and a Pharaoh's palace !!! (can you imagine it)as the theme for the main entertainment area/theater/bingo place/information centre, were doubled by the lack of areas where one can read quietly!! First time ever I saw in a cruiser the areas where one could read located in the corridors/walkways were 2500 were walking constantly! What else?? let me start counting because it was not really only the taste of decoration that disappointed me... 1. To begin with we paid good money and opted Spirit over the cruise in the same area offered by The Radiance because me and few others were silly enough to trust magazines like Woman's Day that claimed that was the best cruise ever... that their water slide -the Green thunder was the best entertainment in the sea!! As a mother of a 13 yo girl I opted it because my daughter was thrilled with the idea and we have already experienced an amazing cruise last year with radiance of the Seas , so we said lets try this one that in PAID ads was promoted as amazing!!! BIG MISTAKE DONOT REPEAT IT. The Green thunder worked for 4 days out of the 12, mainly because it could not function during the sailing time since all the carbon dioxide from the chimney and the ships engines were going straight to the children's lungs!!!Not only this... mechanical problems were stopping the proper function of all the water features -water buckets etc!!!!So my child while sailing for 8 never ending days could not use the feature that attracted us to the ship!!! So her other option was to join the kids club called C-ircle 2. the children club... Boring not existing, not organised, unsupervised all the time, there was no communication of the events, hardly ever a person was in the C-circle the 12 to 14 age group area. The activities organised were located in the Dance!!!Disco area I think 3 of the 8 nights we were sailing...that brings me to my 3rd issue why on earth I was so silly to choose 8/12 days in the sea? 3. The sea days...Well, actually the cruise I booked had five ports of call-2 of which included New Caledonia (Noumea and Isles of Pines!!)Yet the "horrific" Cyclone Freda was promoted to us that we were enclosed in the ship as a major threat and hence "for our safety" the boat had to cancel the two new Caledonian ports! On the flip side Radiance of the seas that delayed the departure due to the same cyclone!!! managed eventually to arrive to their destination while we were cruising the pacific at 10 knots pour passe les temps....to spend our days! I personally read the NASA satellite info re Freda and everyone knew by the 1st of Jan that freda was not even a tropical storm! I read the info from the french government meteorology department and the info was the same....Dear Freda died and moved AWAY from caledonia. When I contacted the service deck where they has "INFO" with 2 posters one colourful with Freda on top of New Caledonia and the other in Gray scale with the location of the ship and the gray FREDA very close to us and AWAY from caledonia and I asked them to DATE the 2 different posters, their response was to REMOVE both posters!!! So what did we do instead of visiting Caledonia? we visited SVELTO and Lugenville!!! (one port instead of 2, significantly cheaper port fees I might add!) A welcoming dance was performed all day in the wharf in front of us, where the naked girls dancing were so embarrassed they ere holding their hands in front of their breast and that made me feel 10 more times more embarrassed!! because they were forced to do this... 4. So many days in the sea...HOW DID WE SPEND OUR TIME???? we try to entertain ourselves with lets say ...BINGO?? OK lets discuss the Bingo farce!! we participated in the bingo the last 3 endless sea days. During ALL of them the screen stopped working and the second day ...picture this the brought out the BINGO basket and were pulling the numbers manually!!! Yeah back to the future!!! is this really according to the BINGO standards???? I bet you don't believe me...Ask the other 500+ people who witnessed it because they didn't have anything else to do!! By the way are children allowed to play bingo???? because at least 2 (8-9 y.o) won few stakes!!! one of them was next to me and I saw the little child using his bingo dapper and good luck to him but.... exactly! 5. Our cabin!...yeah A triple share *F category stateroom with balcony on the last floor that had cabins was according my judgement an excellent choice. We paid after all 7600AUD just for the cabin... What was the problem??? the air condition and the fan in the cabin was malfunctioning, so I called once the service they came they measured the temperature they decided it is too hot!!! and they sent the A?C boy who said that he had to get up in between the next deck and the ceiling of our cabin to fix the A?C because there was no cool air coming out! We got out of the cabin, he claimed he fixed it and he did, the room was cool at night! BUT next morning while sleeping around 5 am I woke up with metallic taste in my mouth and the smell of petrol and exhaust in the cabin! I called the service they sent an officer -a lady with blocked nose and no equipment to SMELL the room.She said I cannot smell anything!!! and started playing with the A/C! I remind you that my daughter and husband were sleeping in the same cabin and all of us were coughing as crazy. The lady requested a higher officer!!!!... He came he said he cannot smell anything and he was rude as if I was crazy! I asked him to measure the temperature of the room and sent a technician but as "the authority" he decided that nothing was wrong! I insisted because my professional expertise are related to mechanics and engine function and I knew the problem was that the filter was removed and all the engines' fumes were coming into our room! I removed my family from the room, asked for incidence report and to contact the captain and ONLY then they decided to sent a technician!! The gentleman came and he admitted that there was no record of the previous repair! So he got up in the roof and saw that the problem was the missing filter (yeah I was right and ALIVE) and he fixed it. Thank you Gabriel! So we survived...Ah not to forget... they dared to offer me $100 credit in my expenses account!I called them and I said "..NO Thanks!I am not willing to accept a bribe" Eventually, every time the boat stopped in a port, the fumes were still intruding in our CABIN!! 6. Entertainment!!...Everyone I read critiquing this specific cruise line agree that the head of entertainment need to LEARN his job...primary school level! the band cheap the songs the same again...the new years celebration boring! except for those drinking! And the best of all!! Santa finally was of Asian background, young short and thin! Yap!!I have just started a new learning curve, as of German background I missed very much this year my fat old smiley Santa Claus with his read robe...this year Santa had white beard...glasses of course, black eyebrows and WHITE robe...!!!Decoration???? the old Christmas one, new years buffet? nothing special!Last year in Royal caribbean they worked all night to offer us a buffet that I will never forget!As you understand the comparison was constant! What else...what else...Ah Not to forget...on the 30th of December (after leaving SUVA)we hear an announcement .."your security and safety yadda yaddda above all ....the spa is closed because there was a circuit malfunction...Donot use the front elevators the terrible smell will be shorted out soon" I donot know if someone was "cooked" in the spa...you know boiling water and human soup like the Pirates of Caribbean _just joking_ but the event was a fact. All the massage and spa area was closed, bookings were cancelled fees were returned. I had mother daughter massage booked for the next day...that was cancelled. The food was mediocre nothing compared to Radiance! Here after they ask me a port review...sorry none of the "ports" we visited is in the list!!! Read Less
Sail Date: September 2012
Boarding in Honolulu was chaos,the staff did not seem to have any experience,luggage did not arrive at cabin till 1 hour after sailing [even though we were at the port 5 hours before sailing].The cruise director [Stu],had the personality ... Read More
Boarding in Honolulu was chaos,the staff did not seem to have any experience,luggage did not arrive at cabin till 1 hour after sailing [even though we were at the port 5 hours before sailing].The cruise director [Stu],had the personality of a squashed snail [a nice guy,but not suited to the task]At each port there were lengthy delays going ashore [the excuse was always,we have not been here before [one would have thought they would have done some homework].It wore a bit thin when it took over 3 hours to get the tender operation going in Moorea,they should have known how to organise the tender system from previous ports. The decor of the ship is depressingly dark,they allowed smoking in the casino [which is a large area] & there was a lack of things to do onboard.The library area also doubled as the internet cafe,which was not good for computer users. Most of the entertainment was 2nd rate,the price of wine was very expensive for cheap Chilean wine.The Empire room service was very slow & the buffet on level nine was so so [although they were slow clearing tables & the tables could do with a decent clean]. They ran out of all sorts of food & liquor,not what I would have considered a well organised cruise.Of all the American,Aussie & NZ passengers we spoke to on board,they all agreed on one thing,it was the worst cruise they had ever been on. On the plus side the cabin was a good size & cabin stewards were very good & the ship has plenty of working lifts.It was so bad a cruise that I would have to say it could only get better in the future [I hope for future passengers] Read Less
Sail Date: January 2012
The theme of this cruise seems to be disorganization and if this had been my first cruise it would be my last. The ship is poorly maintained and not in good shape. There are chairs in the atrium that most people would have tossed, paint ... Read More
The theme of this cruise seems to be disorganization and if this had been my first cruise it would be my last. The ship is poorly maintained and not in good shape. There are chairs in the atrium that most people would have tossed, paint is chipping etc. Beyond that, however, the daily tasks are not done promptly. Things like clean tables on lido deck, service restrooms etc are not done as quickly as in the past. Shows are mediocre. We did enjoy some of the comedy shows but some of them were also stale and repeats of previous cruises. It is chaotic getting on and off this ship. We got to the port about 11am and did not get on the ship until sometime after 1:30. Even shore excursions are poorly organized. Tendering was awful; announcements were made that people with Carnival shore excursions would be on the first few tenders but that was not the case. Repeatedly, it was announced that the new slides would be available for us to use on this cruise. The only people that got to use the slides were a production crew filming a commercial and Carnival staff. It was working well for them but guests were never able to use it. The production crew also monopolized the Serenity Deck on several days. Activities were not planned as frequently as other cruises. While shore excursions were good, the process of getting on/off the ship was tedious and disorganized. We enjoy watching movies but the same ones were shown over and over. They need to get some updates on movies. We still had fun but things need drastic improvements. Read Less
Sail Date: January 2012
A cruise could not have seemed so us, but after the first 4 hours on board that all changed. We were scheduled to leave San Diego at 4 heading to 5 Hawaian Islands 15 day cruise this was a dream (I thought). We did not leave at 4 but at ... Read More
A cruise could not have seemed so us, but after the first 4 hours on board that all changed. We were scheduled to leave San Diego at 4 heading to 5 Hawaian Islands 15 day cruise this was a dream (I thought). We did not leave at 4 but at 10:30pm at 8 they were still loading food and the luggage. This of course put us way behind schedule so they had to go much faster then they would have and with the waters a little rough and the speed it was not a good combination. I had sailed on the carnival spirit 3 other times and on the last cruise in Feb. 2011 the food was great and the shows were good this year the food was not great and in 15 days we had 3 musical show that is so lame. The only activities were crafts and trivia. The weather on the Islands was beautiful but the 10 sea days were abit chilly they did have one pool covered for swimming but the usual activities seemed to be cut quite abit. They had annouce that we would be the first to beable to experience the spirit out of dry dock so we had new TV's but ours didn't change channels the first 2 days and heard of other who couldnt get theirs to work most of the time. Several of us had problems with our phones working and in several spots the NEW carpet was torn or fraying. The Had 2 new Slides we were looking forward to try this because the water in the pools is warm, but, when we got on they said they still had some minor repairs to make but, assured us we would get to use it by the time we arrived at the Islands. Well today I am sitting in my living room and as far as I know the water slides still are not ready. The food this time was boring and the usual things like shrimp cocktail, caprese salad, etc. were not offered at all. The drinks were atleast 2 dollars higher even the daily ones. The services were ok but not up to standards we are very upset that the staff did not seem to be trained to give the service that we have had on past cruises and the amenities were not of the quality. I think that the cruise director Stu has been on this ship TOO LONG, he only made appearances at the events at first some of us were wondering if he really was even on the ship. I am sad that Carnival had pulled out of San Diego next year but,I would never sail on the CARNIVAL SPIRIT again boring and low standards in comparison, I loved the elation much more then this last experience and that is a small ship. Disappointed Plantium who got a small carnival cooler and stale chocolate as my gift for becoming plantium other wise I would have never even knew I was plantium. SO SAD! Read Less
Sail Date: January 2012
The Carnival Spirit cured of us any desire to consider Carnival for another cruise. We will never sail Carnival again. The embarkation was horrible. We were sailing in a suite, giving us "priority embarkation." There was ... Read More
The Carnival Spirit cured of us any desire to consider Carnival for another cruise. We will never sail Carnival again. The embarkation was horrible. We were sailing in a suite, giving us "priority embarkation." There was nothing priority in our 1-1/2 hour wait in numerous lines -- you would just get done with one line and there would be another hidden around the corner. We had several issues with the cabin itself (although the cabin, itself, was good). We pressed the button for Room Steward on the telephone, which was answered by Guest Services -- not the Cabin Steward. We left messages several times. We never saw the Cabin Steward until after we had dinner that night, when she appeared to give us the "rules" and reprimanded us for calling Guest Services (not what we were trying to do). One of our complaints was the extreme noise generated by the exhaust fan in the dressing area. We named it our "747." The noise was enough that we could not listen to TV without turning the volume way up. Conversation was a challenge, especially for my husband who is hard of hearing. We were told that they couldn't do anything. Either it would be loud or the bathroom would stink. We suffered through this for several days, then decided to put a piece of paper (it would hold a book if you kept the pages together) over the vent. They were right. We soon noticed the smell of mold coming from the bathroom. We alternated between noise and stink for the rest of the cruise. We found the art in the room to be very offensive (close to child pornography). The late sail away seems totally unnecessary. We had just sailed on a 28-day cruise in November. The ship (Princess) loaded everything and got underway on time (4:00 p.m.). All Carnival could keep saying was, "we have to load provisions for "15 DAYS.'" I don't know how many time we heard that refrain. They were still loading luggage at 10:00 that night. Very poorly organized or incompetent (you pick). The staff in general didn't seem to give a damn. Our waiters in the dining room served our needs, but didn't put any personality into it. We could not find any Lido staff that seemed to enjoy their jobs, or even care about anything. The only staff member we could find that had a consistent smile on his face was the "ice cream man" on the pool deck in the afternoon. It was such a change that he was quite noticeable. Activities were a farce. Didn't Carnival know that we would be spending 9 days at sea on this cruise. If you wanted to gamble or play bingo, you probably could find something to do. We are trivia people and can normally find trivia that is fun and challenging. We tried a few trivia games that were neither. Again, the staff didn't seem to be enjoying their jobs at all. The trivia carried on from one day to the next, so if you missed the first day, you were woefully behind. The activities staff had the option of choosing which questions they gave each team. The first trivia marathon was run by a staff member from Brooklyn, choosing what it seemed were quite easy questions for the team from Brooklyn. After a couple days, she was called on it and came up with a random method to select questions. The second trivia marathon was the same -- staff selection of questions for teams. There were certainly not enough activities for 9 days at sea. We built a boat to enter in the boat building contest. This contest was to be judged on creativity, sea-worthiness, and carrying capacity. One of the boats was very creative and you could tell the builder spent much time and detail on construction. In the end, the only thing the boats were judged on was carrying capacity. We won because ours was big and carried a lot; it certainly was not the most creative or the most attractive. We received a bottle of champagne and were told we would get our trophy later (we're still waiting for our "ship on a stick"). The production shows were good; fly-on entertainment was hit and miss. Most was mediocre at best. Our major complaint was Medical and Guest Services. I came down with Shingles on the second day at sea. At the time we didn't know what it was and went to Medical to get bandages and Hydro-cortisone cream to treat it. That didn't help and by the next day knew we needed to seek medical attention. Medical was "Closed Due to a Medical Emergency." We thought this would be short-term, but after two days it was still closed. We tried many avenues to get their attention. We called (they MIGHT open the next day), we banged on the door (no one answered most times). We did get someone (an RN in scrubs) to come to the door once, who took our cabin number and assured us they would get in touch with us and would find us even if we were not in our cabin. We are still waiting for that call-back. My husband went to Guest Services and asked if they could help us locate a doctor on shore so I could get medical treatment. Their answer was, "No." Some time after that I went to Guest Services and complained that I didn't think I was getting good service as a guest. The man at the desk basically told me that I shouldn't be so selfish; they were "trying to save a life down there." I fully understood that, just did not understand how it could take the entire medical staff's full time attention to care for a patient. The only response I ever got from Guest Services was "they're trying to save a life down there." After hearing that refrain several times, I left the desk in tears of pain and frustration. Never once was I asked for my cabin number, name, or medical problem. The Shingles continued to get painfully worse and spread, so we were forced to cancel all our plans for Honolulu and seek medical attention on our own. I was examined in the Emergency Room at Queen Emma's hospital in Honolulu; diagnosed with Shingles, given prescription pain meds, and started the prescribed treatment. I can't say enough about the staff at Queen Emma's. On our way back from Hawaii, I went to Guest Services and asked for the name of the head of Customer Service in Miami. That was a difficult question; they told me they didn't have a name. But it did seem to get their attention. I was called by two supervisors and a manager of Guest Services but, as I told them, it was too late for them to do anything at that point. I have contacted Miami and have not, to date, had any response. We will update this post when we receive a reply from them. Disembarkation was, as we should have anticipated, a disaster. We were late starting the disembarkation, there was no enforced organization. They told people to wait elsewhere for their numbers to be called, but did nothing to clear the disembarkation area of people standing around waiting. Once they did start to call numbers, no one was checking who got in the horrendous line to get off. People with high disembarkation numbers were getting off before those who had low numbers because of early flights. I know one couple almost missed their flight because they had chosen to carry their luggage off with them (should have been the first ones off); but the ship never announced "carry-off passengers" to disembark. We will not cruise Carnival again, and we will not recommend it to anyone. They just don't seem to be able to get their act together and, even worse, they don't seem to care. Read Less
Sail Date: January 2012
We have always sailed on RC or Celebrity and decided that we would try Carnival. We love Hawaii and wanted to be there in January for whale watching, and the Spirit seemed to fit. We arrived on the pier early and it was madness. The ... Read More
We have always sailed on RC or Celebrity and decided that we would try Carnival. We love Hawaii and wanted to be there in January for whale watching, and the Spirit seemed to fit. We arrived on the pier early and it was madness. The chaos and misinformation/communication provided by Carnival staff, left us to wonder if it was the first day on the job for many We sat or stood around for hours with no updates about the delay no kind of refreshments (water, etc...)were ever offered. Upon finally entering the ship we went to our room. We had upgraded from an interior to an "obstructed balcony view." The room was spacious with lots of storage & shelves. This one thing was the only saving grace we found. We made our way to the Lido deck for the buffet lunch. The layout of the food lines causes much congestion and waiting lines. Royal Caribbean's Jewell really has this problem mastered. Our luggage didn't arrive until after 9 that same evening. The ground crew was loading supplies until late in the night, and the ship didn't leave port until after 11:30. So much for a sail-away party. How could a ship that had been in dry dock look so unkempt? The vacuum had not be run, numerous light bulbs missing, dirty windows etc.... The banisters were nasty and sticky. Having traveled on ships many times, we have observed a constant cleaning of banisters & elevator buttons. As easily as ships become infected with viruses, cleaning and disinfecting should be a priority. There were not many activities for those who don't gamble or play bingo, which made for lengthy sea days. There was a delightful couple on board doing crafts, Les & Emily and we became acquainted. A couple of days craft time was the highlight of my day. We were told that the water slide would be ready for use, and that proved to be a lie. But amazingly enough, it was operating the day we disembarked... prepared for their departure to Mexico. The staff was mediocre and seemed unmotivated. Our wait staff was impersonal and our Head waiter was aloof. He seemed to be put off with us, and it was evident that he was not enjoying his job. The Cruise Director, as well as, the Assistant were both lifeless and seemed phony. Royal Caribbean and Celebrity demand a higher standard in their staff and it shows. We have become spoiled to Broadway quality productions on RC, and we really missed not having a fabulous show each night. In all fairness, The Big Easy was a good show & it would seem that they put all their efforts into one night's show. The stateroom attendants are unsung heroes, ours did a wonderful job & I was greeted with an adorable towel creation every night. The day of debarkation was chaos, as well. We finally left the ship at 10:30. I'm not sure why it took 3 hours to start the process & I'm grateful that we didn't have an early flight. It's not rocket science, and again citing the above mentioned cruise line....it can be done in a timely fashion. Ports of Call: Who has even heard of the other side of Maui? and why would anyone want to stop there? What a let down. We have been to Lahaina many times and everyone knows that is the "side" that makes sense where all the activities are located. I wonder if it was about money, perhaps cheaper? The process to tender into Kona was silly and frustrating. Everyone had to present themselves for a sticker with an assigned number which would be called later. Just getting the boats off the ship was time consuming, much time was spent by the staff trying to figure out how to accomplish that task. Seems as though proper instructions & training might enable them to get in the water sooner, thus getting people to the island sooner. Carnival Cruise Line was a disappointment to us. We will return to RC/Celebrity and we promise to never stray again! Read Less
1 Helpful Vote
Sail Date: September 2008
This was my first cruise on a huge 'CruiseShip' and I had come to expect at least a great night's sleep based on a variety of source materials. It came as quite a surprise that the very used nearly 6" inch thick ... Read More
This was my first cruise on a huge 'CruiseShip' and I had come to expect at least a great night's sleep based on a variety of source materials. It came as quite a surprise that the very used nearly 6" inch thick 'mattress' was also concave in both directions - top to bottom AND side to side. When I called the 'front desk' to find out if something could be done, I was informed that there were no other mattresses and that the cabin steward would call me soon. He arrived at my door with 2 rolls of ancient, used 1" thick foam to place under all the bedding and over the hopeless mattress. There was no box spring of any kind - the "thing" laid on a solid surface and was hard as a rock. My own bed at home is a 16" pillowtop wondrously supportive and cushy thing which I now appreciate even more! There was no bookstore or even a library on board anywhere. There was no movie theatre. The tv in my cabin (and in several other cabins in various classes that I saw) were ancient things with grainy, marginal pictures. The food - which I had been told would be plentiful and fabulous - was neither. The main area for all the little 'buffet' set ups was overcrowded, poorly stocked and closed at odd hours. The "supper club" which cost an extra $30 flat fee (no beverages included in this except water, coffee and tea, which was standard on the entire voyage) was also not exceptional. Everywhere we turned there were "photo opportunities" by rather pushy folks with cameras who insisted on taking one's photo with all manner of ridiculous heavily costumed people, at dinner, in Glacier Bay, getting on and off the ship.... as if that weren't bad enough, they then posted these photos in a special gallery where you could then search out your photos and were then asked to pay for them. There were extraordinary marketing opportunities at every turn for one to spend, spend, spend. Everything from a simple soft drink, to diamonds in one of two gift shops. I was more than a little surprised there were not more shops. There were even brochures left every night on one's bed with the next day's newsletter. This wasn't so much a cruise as a great marketing opportunity to a truly captive audience. The casino wreaked of smokers at both ends, with smoke wafting out into the seating and lounging areas at both sides of it, making for a useless amount of space if one were either allergic or put off by that much smoke. Sailing at night was also a big disappointment, since we were sailing up the Inland Passage from Vancouver BC. Having only 6-8 hours in a port was also disappointing, since it took nearly an hour to get off the boat and they required we all be back on board a minimum of 30 minutes prior to leaving a port. That made any shore excursions and exploration a very harried thing. I'm wondering why they don't spend at least two days in a port....?! You can't see anything or get to know a place at all in that short a time. The best thing about it was not having to pack and unpack while traveling. I think that was probably the only good thing about my particular view of cruising. It was nice to have a naturalist on board to give very basic sort of 'kindergarten' presentations about whales and glaciers and such. Our particular naturalist was quite fond of making highly exaggerated statements about the number and playfulness of a single animal sighting anywhere in the vicinity of the ship. I guess she felt it was her job to thrill everyone with the possibility of actually seeing a dolphin or a whale....?! Altogether, getting to see even the little bit of Alaska I did get to see, it was utterly wonder to do that!! I will go again, but certainly not ever again on a 'CruiseShip'. yuck. Read Less
Sail Date: September 2008
This was my wife and my second cruise (we had previously taken a Princess Caribbean cruise in January 2008). We travel several times per year, but are relatively new to cruises. Our lodging and travel to our port of embarkation and ... Read More
This was my wife and my second cruise (we had previously taken a Princess Caribbean cruise in January 2008). We travel several times per year, but are relatively new to cruises. Our lodging and travel to our port of embarkation and from our port of debarkation was not arranged by the Carnival. Our entry onto the ship and the handling of bags were accomplished in a very efficient and trouble-free manner. We stayed in a category 11 stateroom. The room was very nice and spacious. The TV in the room was kind of small and had a lot of static. The bathroom was very nice with granite countertops. Although we had a very nice balcony, we often could not enjoy it due to smokers on the balconies on either side of ours. I called the information desk and was told that smoking is allowed on the balconies. The cost for this room for two people was approximately $3500. Dining was our biggest disappointment. We found the food to be poor in both quality and selection. I actually lost a little weight during the cruise. This is in contrast to a cruise we took on a different cruise line (as per above) where we were wowed by the food and found it difficult to not try everything. In addition to the disappointing food, there were long food lines and inadequate buffet seating. The restaurant food was only marginally better, however the atmosphere and service in the restaurant was good. The staff on the ship were mostly average. Many did not seem very motivated to help and provide service. There were some though that provided excellent service, but it was inconsistent. We enjoyed the spacious and well appointed gym, but only wish that the hours were longer to allow easier access. The gym closed at 8:00 pm making it difficult to use at times. The internet in the internet cafe was very slow. It literally cost me at times around $2 to open the home page of cnn.com. The entertainment was a mixed bag. Some of the shows were very mediocre with people leaving throughout the performance. There were a few shows towards the end of the cruise which we found enjoyable though. The shore excursions were standard for this type of cruise, stopping in Juneau, Ketchikan, Sitka, and Skagway, Alaska. We had no problems with any of the tours, etc that we signed up for. Disembarkation was done in a very efficient manner as was embarkation. In summary: The price for the cruise was very competitive with other cruise companies. What will prevent us from going on another Carnival cruise though is the poor dining we experienced. Also, I wish that people were not allowed to smoke on the balconies as this made it hard for us to enjoy this amenity. Read Less
Sail Date: March 2006
This was our first cruise on Carnival. We had chosen this cruise based more on itinerary rather than cruise line. I wish we had chosen differently. We are in our early 30s and were looking for a nice, relaxing trip away from work. We got A ... Read More
This was our first cruise on Carnival. We had chosen this cruise based more on itinerary rather than cruise line. I wish we had chosen differently. We are in our early 30s and were looking for a nice, relaxing trip away from work. We got A Floating Carnival instead. The ship overall was in good shape. I could go on about the tacky decor in the Playa Grill and the buffet area in general but that has been addressed already in other reviews. The nitty gritty: If you want to have a nice, leisurely cruise do not book during Spring Break. There must have been 1000 children from 5 months on. All seemed to be unsupervised and running amok. You would enter an elevator and one of the kids inside would hit all the buttons on their way out. Walking down the halls and turning around a corner, you would trip over some kid as they were running down the halls. The number of Spring Break partiers was fairly high as well. We avoided the Lido Deck as much as possible as there were lounges spread all over, the buffet was a joke with lines resembling Disneyland and onboard activities including hairy chested men contests with the men lap-dancing. It was disgusting. We spent much of our time anywhere but on the Lido. Dinners were average. We had an early seating and were in the middle of the dining room. Loud and crowded and seated with strangers. We expected to have an unknown when it came to tablemates but a table of kids and an arrogant jerk ruined meals. We weren't able make changes and the dining options were Playa Grill on the Lido deck with run of the mill buffet, sandwiches from room service or doing our best to order dinner, smile and leave as soon as possible. I guess that when food is free, all manners and self respect goes out the door. One "gentleman" at our table insisted on ordering 3-4 meals at a time, was rude to the servers and was obnoxious in general. Sitting with a Know-It-All was tiring. We chose to have dinner twice at the Supper Club, an extra $$ which we were more than willing to spend. The food in the Empire Room was not bad, very above average, but the company made it not enjoyable. The shore excursions were enjoyable. Our favorite was the Dolphin Swim at Ixtapa. We were in the later trip so we had a morning of wandering through the shops and then catch the tour to the hotel with the dolphins. If you can do this, book it early. You cannot take your own pictures but you can buy all the pictures they take for $70 or a VHS for $30. I suggest you make friends with someone and split the cost and make copies. Things to consider bringing with you: Radio with CDs or MP3s 2-3 bungee cords (we kept our balcony door open), large travel mug for coffee, tea, 12 pack of water ($4 for the in room litre), backpack for excursions. Would we travel Carnival again? Probably not. Having spent $4000 on a cruise in which we had to dodge children, suffer buffoons and avoid areas of the ship, it was not a very good value. We will plan on spending more to be on a more mature ship if we do this again. Our suite was a respite from the rest of the ship, for that I am glad we spent the money and did enjoy the quiet there. Read Less
1 Helpful Vote
Sail Date: April 2005
This was a back-to-back 24-day cruise which I regret taking with CARNIVAL and is my last one with CARNIVAL. I have cruised with them five times in the past. This ship is showing its age being only 4 years old. The odours that came from ... Read More
This was a back-to-back 24-day cruise which I regret taking with CARNIVAL and is my last one with CARNIVAL. I have cruised with them five times in the past. This ship is showing its age being only 4 years old. The odours that came from washrooms -- public and cabins were awful. Men's public hand dryers did not work and were frequently out of soap and smelled terribly! The smell extended out to the public walkways! The embarkation was a total DISASTER -- terrible organization -- pardon me -- what organization?!?! When asked where we were going, the standard answer was, "We'll let you know when your number is called." without giving any further explanation. The two hour trip that proceeded in a cavalcade of buses from San Diego to Ensenada, Mexico lasted closer to six hours!! We had to wait in the buses at the port for hours while they s-l-o-w-l-y unloaded the 2,000 plus passengers -- one bus at a time! Just in time before sailing. The Jones Act is not a good thing. The food -- not very good although the roast beef was excellent -- lobster rubbery and the fish was dry and steaks were tough. Waiters' services were good. In regards to Carnival being a "fun" ship, there was not many things to do in the evenings. The ship seemed to shut down after the shows and the shows were mediocre -- except for the comedian, Norm Crosby -- funny. Announcements -- too many, too loud and too long. Waterslide was not working! It was closed for the whole 24 days! Tours were very expensive if booked on board. Cheaper on the internet, including car rentals or book on land -- it's cheaper. Hawaii is not cheap. Except the public transportation and group rates with people that you are travelling with. Sorry, Carnival, you are not a "fun" ship. Read Less
Sail Date: February 2005
We have taken our family on 5 cruises. This line was the worst. Our luggage was lost, which the chief purser refused to take responsibility for, not too mention two other bags were torn and our stuff broken both coming and going. The ... Read More
We have taken our family on 5 cruises. This line was the worst. Our luggage was lost, which the chief purser refused to take responsibility for, not too mention two other bags were torn and our stuff broken both coming and going. The food was awful, we all got sick the 2nd night, for those of us that ate the fish. The rooms were dirty, and noisy and our mini balcony was a room with two doors that opened inward to reveal a mini WALL and a tender boat that blocked any chance of a view. You also had to keep those curtains closed because at all hours of the days there were deck hands on those boats, cleaning or whatever which I found out when I came out of the shower NAKED to see a man standing at my open window. The kids activities were a joke and they lost my 9 year old the first day he went, the 12 year olds are unsupervised in a disco room with 17 year olds that were making out each day with no cruise staff anywhere to be seen in the disco room they used for the teen clubs. The 7 year old was in a room with 3 sicker than you know what kids, so he never went back there and our excursion to the Ixtapa Island getaway was dirty, the snorkeling cost more (they didn't tell you up front) and the tour guide bus driver was either drunk or blind while driving what was to be an air conditioned bus that was hot as heck that he almost drove into about a dozen parked cars, but managed to miss them by hitting every branch on every tree on the road. We get to this island to change in what we were told was bathrooms, only to step into a little hole in a wall that had 3 inches of human waste all over the floor and holes in the walls that allowed everyone to see you, but who cares because there wasn't even a toilet, just a hole in the ground where everyone made a toilet, which explained the human waste. My kids got bit by sand sharks, my husband thrown into a bed of rocks that got sea earchent quills all in his legs and arms, that sent them all to the infirmary where they barely had the ability to help us. The captain refused pictures at his gala, which is the only time you saw him and the shows were so r-rated that we as adults were even offended by the little Asian woman and the sailor on leave making reference to making love right there on the stage.. it was sick and perverted. They charged us for bottled water we never drank that they even took back on the last night. Our room broke a pipe in the wall and 2 of our 4 rooms got flooded, and the pictures cost 20.00 each and the water camera we paid 15.00 for broke and they refused a refund. We cried more than laughed and would NEVER EVER, EVER CRUISE CARNIVAL! this was the trip for ..you know where.. and to say one last thing the Manzinillo port was the dirtiest disgusting place we'd ever seen, docking in front of the waste plant and we got caught in a shoot out between the local police and the local gangs. DO NOT CRUISE CARNIVAL unless you plan on leaving your kids at home, because a pervert can grab them and this staff would not blink an eye, you'd have to take out high insurance for your lost and damaged bags and medical needs and need a strong stomach for the things we had to see. Royal Caribbean is such a higher class of cuisines that we would never ever cruise carnival even if it were free, and this was costly in so many ways, what a waste of 7 thousand dollars and 8 nights of our life that we will never get back. DO NOT CRUISE CARNIVAL IF YOU VALUE YOUR KIDS AND YOUR HEALTH AND MENTAL STATE! Read Less
Sail Date: February 2005
We have been on 5 cruises, Carnival was the worst. Our luggage was lost and our other bags were torn and two we did not get for one day as they delivered it to the wrong room. One never showed up the entire cruise and they could care less ... Read More
We have been on 5 cruises, Carnival was the worst. Our luggage was lost and our other bags were torn and two we did not get for one day as they delivered it to the wrong room. One never showed up the entire cruise and they could care less of our loss. The food was terrible and made us sick. We had 4 cabins and everyone that ate fish got violently ill. The rooms stunk, and were noisy and our mini balcony room was no balcony, it was a joke with two doors that opened inward to show you a little 3 foot wall that blocked you from moving further and your view was a stinky, noisy, creaky life boat that blocked any view you thought a window room would give you. The kids activities were non existent. They had no supervision and sick kids in the play rooms and they let kids as young as 9 like my son leave the play room and get lost or go anywhere they want, while the teens in charge lounged and chatted with each other. Then they lumped 17 year old with 12 year olds (which was our daughter) in this two story disco room that was filled with kids smoking and making out that made you sick and scared all at the same time. They had no planned activities, just suggestions of things to do and even then they never followed through so our kids never went back. It was a joke unlike the Royal Caribbean line that had jam packed supervised fun stuff all day long. This ship was downright dangerous for kids to be on. There was no kids pool, so they just dropped off into 4 feet of water, so the not so strong swimmers struggled. The slide ... OMG what a joke, it doesn't even go into a pool!!!! It stops at the end and they have to climb out, to which our son fell out and had to go to the infirmary and he was cut up and bruised and there were no adults anywhere near the end of the slide. We waited at the steps and realized how dangerous it was and they never went on it again, not to mention it did not have enough water so they got burned coming down. The shows were so R-rated that I as a 47 year old ex-navy adult was even offended by the act of singers making love right there on the stage ... it was perverted. They charged us for bottle water we never drank, our room flooded and the pictures cost $20.00 each. And the water camera we paid $15.00 for because they lost our luggage with our cameras broke and they refused me a refund. Acapulco was fine and we hired a taxi for $15.00 per person that spent the day with us (telling us time was no issue) and he took us to one end and the other of the city and we enjoyed this very well English speaking man named Fernando. DO NOT use the taxis that are marked with the men in the colored shirts. Use the ones further away from the ship in the white shirts that say cruise line something or other ... they are the only ones in white shirts with collars. They are cheaper and more reliable and speak great English and take you on unlimited time for the same price all day. Our excursion to the the Ixtapa Island getaway was a nightmare and the snorkeling cost more (which we did not know up front) and the tour guide bus driver was incompetent and our kids got bit in the ocean and there were no bathrooms but yet a dinky doorless shack that had human waste everywhere when you stepped into the floor. This made my wife puke, which who could tell with what was on the floor already, and cry and we were stuck there until the tour was over while our tour guide was drinking Coronas. My kids got bit by big unknown scary fish and sand sharks and jellyfish were present because these locals were too lazy or stupid to out out nets to block the dangerous fish from coming to the people. I got thrown into rocks full of sea erchens that embedded their quills in my legs and arms,which sent me to the infirmary. The Manzanillo port was the dirtiest most disgusting place we'd ever seen, docking in front of the waste plant and we got caught in a shoot out between the local police and the local gangs. Even the staff on board said they never get off there because it is unsafe and disgusting. You pay $3.00 round trip to town and board a stinky dirty broken down bus to go about two blocks! The shopping is a joke as it is not local vendors but local shops so they really do not want your American business and try to take advantage of you by pricing differently in dollars ... beware! DO NOT CRUISE CARNIVAL unless you plan on leaving your kids at home. You'd have to take out high insurance for your lost and damaged bags and medical needs and need a strong stomach for the things we had to see. Out of all the lines we have cruised Royal Caribbean is such a higher class people, and they seem to care about your kids and they have wonderful cuisine. We would never ever cruise Carnival even if it were free, and this was costly in so many ways. What a waste of 7 thousand dollars and 8 nights of our life that we will never get back. DO NOT CRUISE CARNIVAL IF YOU VALUE YOUR KIDS AND YOUR HEALTH AND MENTAL STATE! Read Less
1 Helpful Vote
Sail Date: February 2005
It is sad to sit here and write about how HORRIBLE our vacation was, but in doing so I hope to save someone else from the terrible time we had on the Carnival Spirit. We took an 8 day cruise with our children, and our grandchildren and out ... Read More
It is sad to sit here and write about how HORRIBLE our vacation was, but in doing so I hope to save someone else from the terrible time we had on the Carnival Spirit. We took an 8 day cruise with our children, and our grandchildren and out of the 4 cruises we have taken this was the most expensive and the worst of them all. Our ship was well enough, as ships go. The rooms were decent in size but smelled. They were musty and looked old. Two of our bathrooms flooded by a pipe breaking in the wall and then we had to live with the moldy smell that we realized must have been there all along as this must happen often. Our cabin Stewart never even introduced himself until the 3rd night and we did not see him again until the last night when he came to collect the beach towels that they offer you to use. We were not impressed at all with the room service as on two mornings it took an hour just to get my morning coffee, which by that time I was ready to leave my room. The room service food was barely good enough to be served in the school lunch room and that is saying a lot. The midnight buffet was pretty sure.. but smelled so gross that I can't imagine anyone ate this stuff. The dining service was so slow, and you never got what you wanted until after 2 times asking for the right thing, which was usually cold or just gross. The entertainment was a joke, with sound problems and dancers simulating sex on a floor and on a bed during an event that is called a "family show", The cruise director was an idiot and plain rude! We had VIP tickets to get off first so w could look for our lost luggage and this jerk actually announced to the other people waiting..,. to sit back and let the beautiful people off first.. again saying it and then adding yes the rich and the beautiful must go first,,, have a seat everyone else!! We were so embarrassed and sick about this man's mans attempt at humor! My daughter in law had two bags missing for two days then one showed up, we were told it was delivered to the wrong room, but the other pc. of luggage never did show up, and the Purser could care less! She had to complain daily and they really just blew her off telling her to file an insurance claim when she got home. What a nightmare that was. THEY LOST OUR LUGGAGE AND COULD CARE LESS!AS FOR FAMILIES: Our poor grandkids were stuck doing NOTHING! This is their 3rd cruise so they knew just what they wanted to do, until they got there and realized the kids camp was a joke. The 12 year old would have been lumped with 17 year olds, which was too much of a range for a little girl to be with 17 year old boys... and all they had for them to do was sit into a disco during the day and hang out. The one time on the 3rd ay that we walked her down there to check it out, we encountered two set of teens making out on a couch.... this is the 3rd day for goodness sake! It was amazing that there was no supervision at all! The poor 9 year old... well.... no that was really sad... they had activities planned all across the ship but the child is responsible for getting there each time. So they end one thing, then leave without rounding up kids, and our grand son got lost the first day and cried to the purser who sat him in the BAR Lounge and called our room, which we were not in, and we happened to walk by and saw him there un-attended by people drinking and smoking. They explained that although an adult plans the activity they do not actually watch the kids and they can leave at any time even if you do not want them to have free time they tell them to take off when they are in-between things to do. So then we had the 7 year old... oh my... this tiny little room was full of kid coughing and wheezing and our grandson got bit the first day and it drew blood. but no-one even attempted to call us. They were not even apologetic. The room was dirty and a germ cesspool... so none of these kids had activities and it was all very poor. Nothing like the RCI Vision of the seas kids club... which was top notch and the only ship these kids would ever consider again. The DO NOT HAVE A KIDS POOL, the pools are all 4 feet deep so if a smaller kid wants to swim, he will have to brave the heavy waves and hold onto he side. Oh and this slide... my goodness. they first of all do not put in enough water, which leaves burn marks as you go down, but it does not even go into a pool, it goes into a wall and you have to climb out. My grandson fell down the slippery steps of the pool and had to go to the infirmary and spend two days in his cabin healing. There is no supervision on the other side (the end) of the slide or cruise workers is very, very un-safe. THEY DO NOT CARE ABOUT FAMILIES OR KIDS, IT IS A TOTAL PARTY SHIP!THE PORTS: Of course Acapulco was nice, and we found a tour guide to stay with us for the entire day and rive us anywhere we wanted for $10.00 per person. He drove a brand new Suburban with a/c and spoke wonderful English. Just keep walking away from the ship as the offers get cheaper and cheaper. We even went to Wal-Mart to replace some items from the lost luggage, and then to a great place to eat called Zapittos?, and even stopped to get haircuts at an $5. per person salon. Now IXTAPA was a little different, we actually (like fools) paid the $50 per person for the Island Getaway snorkel tour. First of all you have to pay $10. more when you get there for the snorkel gear, and the bus ride was not air conditioned... well it was if you sat up front but the air did not work in the middle to the back. Then the place they take you to after the bus, and a small stinky fish boat ride away, is this beach that has FILTHY water. All the oils from the boats and grease fill up the shore and you are expected to snorkel in that. They do not net off the shore or an area for you to go into and my son got stung by a jellyfish then thrown into rocks with sea archents that left huge quills in his legs. My granddaughter got bit my something.. not sure what but it left a hole in her thigh and the worst of it was there was no a clean bathroom, just a little shack of what used to have toilets that had a few inches of human waste on the floor right where you walk in... so amazingly gross that my daughter in law threw up and could not stop crying over the condition of what she stepped in. last of all MANZINILLO, what a dirty gross and smelly port this was. Even the crew said they never get off there because the crime and filth is so bad. You pay $3.50 to take a shuttle bus (with no a/c) about two blocks and they drop you where the shopping district is all local stores, no one wants to deal and everything is over-priced. So all in all STAY AWAY FROM CARNIVAL!!!! Read Less
Sail Date: January 2005
I am writing to express my disappointment regarding the cruise we just recently took on the Carnival Spirit. We departed San Diego January 12th and returned January 20th. We were to have Ports of Call in Acapulco, Xtapia and Manzanillo. I ... Read More
I am writing to express my disappointment regarding the cruise we just recently took on the Carnival Spirit. We departed San Diego January 12th and returned January 20th. We were to have Ports of Call in Acapulco, Xtapia and Manzanillo. I had been dreaming of a cruise for many years and was very excited about the 8 days aboard the "Fun Ship." It turned out not to be much fun. To start when we arrived in our cabin #8186 there were several issues. The phone was not working (never got fixed until the next afternoon). The television remote was broken (buttons completely missing). The safe was locked shut (not opened until late that night). It was still full of the last passenger's belongings. We were told by our cabin steward that she was in the hospital that day (with the flu and eye infection, which my roommate ended up getting) which was why the room was in the condition it was. Not a great start! Then after several really bad shows I confronted Michael (Cruise Director) who informed me that they had to cancel all the Las Vegas style shows due to a stage problem, but they would have it fixed for the next cruise. All the acts were low level comedians, a hypnotist and a very bad mariachi band. Unless you were into Bingo and losing money in the casino there was nothing to do unless you wanted to participate in very silly games that catered to senior citizens. It was impossible to find a place to enjoy the sun without having to deal with someone smoking. The ship said they had restricted areas but none of these were enforced, in fact some of the offenders were crew members. The biggest disappointment was we never made it to Acapulco. We stopped in the middle of the ocean to transport a sick passenger to a boat, but when a crew member got sick just a couple of hours later they decided to head for Puerto Vallarta. The Captain cancelled our stop in Acapulco. Many other passengers said on other cruises they were asked their opinion on how they would like the ports changed. Manzanillo was such a horrible port. The ship was docked in a cargo port that was very dirty, noisy and smelled terrible. Most on the ship remained on board because it was so dirty. Since these ports were so close together if we had been given a choice we would have cancelled Manzanillo and gone to Acapulco. I was informed by Carnival Guest relations that the port can be changed or cancelled for any reason. A lot of the crew members were unpleasant and seemed to be put out when asked for something. Everyone seemed more interested in what they could sell you instead of how they could make the vacation more enjoyable. It was like being on board with thousands of salesmen. The whole tipping talk that the Tour Director Michael gave at the end of the cruise was outrageous. Each passenger was charged $80 on the Sign & Travel Card at the beginning of the cruise plus a 15% gratuity was on every charge, even if they only handed you a bottle of water. Perhaps that's why the crew had the attitudes, they get tipped regardless. All in all it was a very disappointing cruise and vacation and my dream of a cruise ended up as a nightmare. Since every passenger on the cruise was complaining and very upset we know it was not a disappointment due to anything we did or didn't do. We tried to make the best of a bad situation but it was impossible to do! The final resolution by the Carnival Guest relations was a VERY insulting credit of $25 that can be used on our next cruise with Carnival. They can keep it!!!! Read Less
Sail Date: December 2004
This was our 31st cruise. Our 6th with Carnival. Probably the last. We were disappointed with the food and service in the dining room. All the meals were cold. The waiters have too many tables and we were in the Napoleon Dining room which ... Read More
This was our 31st cruise. Our 6th with Carnival. Probably the last. We were disappointed with the food and service in the dining room. All the meals were cold. The waiters have too many tables and we were in the Napoleon Dining room which is far from the Kitchen. On the second day I ordered oatmeal with sliced banana and an omelette. The omelette arrived first. I ate it and told the waiter I had ordered oatmeal. He said "don't worry lady, you will get all your food." I found the service staff rude and hurried. The breakfast scene happened again on another day. I just ignored it as I'm not going to let anything ruin my cruise. Six from our table ate one night at the alternative dining room. I was a little apprehensive since the food was not good in the dining room but was pleasantly surprised. We had a lovely meal and the service was excellent. One of the best meals I've ever had. We were not invited to the repeater's party as Carnival has no record of our sailing with them in the past. My husband talked to the purser and they gave us 4 coupons to use for 5x7 photos. They only had 6x9s so wanted to charge a dollar per picture. The only 5x7s they take are in the dining room and at our table couples sat across from each other and the photographers wouldn't take the time to move us and take couple pictures. We explained this to the purser and they adjusted our account. We always have our tips removed from our bill as we prefer to give cash to people. We found on our bill they only removed $80.00 and we had to go back the last day and get that adjusted. Our cabin was very nice. Our room steward kept things clean and neat and was very pleasant. The rest of the ship could use a good cleaning. The public restrooms were not clean and smelled of stale urine. Most of the time the soap dispensers were empty. It would be nice if they had towels in the restrooms as the hand dryers didn't always work. Would be more cost effective since everyone was using Kleenex to dry their hands. The itinerary was good and we had nice ports of calls. We enjoyed the art auction. It is nice that they are doing it the Princess way rather than Park West. Before we sail on Carnival again we will have to really think twice. Read Less
Sail Date: July 2004
This was our 2nd trip on the Carnival Spirit, and our third and likely last trip with Carnival. We'd had a good experience on the Spirit in Hawaii in 2004, a bad one on the Jubilee in the Caribbean during Christmas 2003/2004 and now a ... Read More
This was our 2nd trip on the Carnival Spirit, and our third and likely last trip with Carnival. We'd had a good experience on the Spirit in Hawaii in 2004, a bad one on the Jubilee in the Caribbean during Christmas 2003/2004 and now a bad one on the Spirit. This will be a review (rant?) about the shipboard experience. The ports of call we visited were good, even if we were late getting to them, and thus we won't focus on them. Noteworthy items include: ? The Carnival charge for a transfer from Anchorage to Whittier, where the ship docks- take the Alaska Railroad instead, but pre-book; ? Marginal cabin cleanliness; ? The benefits of having a naturalist on board; ? Late arrivals in three out of four ports; ? Exceptional efforts in Sitka by Joseph the maitre d' and the entire staff of the Empire Dining Room to ensure that guests were fed, despite delays reboarding; ? Long waits to reboard the ship because of backlogs at the single x-ray machine in use - with security guards who kept telling guests to keep the line moving, when there was nowhere to go; ? Aggressive photographers who blocked gangway exits upon port arrivals (and their costumed performers who were literally grabbing people to be photographed) - sanctioned by Carnival management, according to the photoshop manager; ? Peculiarities in billing to the sign and sail account - a strange addition to our bill was carried out the last night of the cruise, after we went to bed - and the hostile reaction from the pursers when questions were asked about it; it almost seemed like a last minute charge was applied to EVERYONE'S bill; and, ? Erroneous information provided by the ship's crew regarding shopping and the travelogue video According to the internet the cruise lines don't pay to dock at Whittier. It's certainly not for the benefit of the guests- there's not much in the town at all. Still, it's in a picturesque setting, so increased tourism will likely result in more services, at which point it may be an interesting port to sail out of. The booklet Carnival provides on Alaska mentions embarking at a transfer center in Anchorage- it doesn't mention that you have to pay approx. $49 for the bus trip down. We took the Alaska Railroad from the downtown depot- about the same price, narrated train trip, and at least when we took it, the railroad was ensuring that bags would be routed to the ship, so we didn't have to worry about them. But, we had to pre-book well in advance. Plus, we got to Whittier about 12:20, before the onslaught of Carnival buses, so our time in line was minimal. Our cabin was nice- we'd had a similar one when we sailed in Hawaii on the Spirit. Unfortunately, on arrival there were crumbs on the dresser and a musty odor in the bathroom (which either faded or we got used to). And we noticed that there were frequently room service or Lido Deck dishes left in the hallway, which took a long time to pick up. We really enjoyed the talks and commentary given by Michele the naturalist on board the ship. She pointed out natural phenomena and wildlife during the trip, enriching our viewing. The talks she gave in the Pharaoh's Lounge on wildlife were excellent, providing context for what we were observing. Having a naturalist on board these trips is a wonderful idea, and Michele did a great job. We were late arriving at three out of four ports of call on this trip. We arrived approximately 5 hours late in Sitka, an hour and a half late in Juneau, approximately on time in Skagway, and about an hour late in Ketchikan. Perhaps weather was responsible for the delays, but it was also mentioned at one point that the ship had engine problems, reducing cruising speed. Regardless of the reasons, the effect was severe on the guests' schedules (we personally missed a glacier cruise that we'd pre-booked in Juneau and may have lost our deposit) but undoubtedly this also adversely impacted Carnival's "bottom line". On a positive note, it was in Sitka that we saw an example of Carnival doing something exceptionally well, when the Empire Room fed us when we came back very late. Departure from Sitka had been delayed by an hour (to 5:30 PM) to allow us to have some time in port. But when we returned to board a tender to take us back to the ship, it was obvious by the length of the line that there was no way we'd be leaving on time. In fact, it took us over an hour and a half to get on the ship, so when we got on board around 6:45PM (and there were many more after us), we were much too late for our early seating dinner. Resigned to eating on the Lido Deck, it was a welcome surprise when the voice of Joseph the maitre d' came over the PA system, inviting us "early seating" latecomers to dinner. The manner in which the staff worked together, feeding us, yet having the dining room ready for the "late seating" at 8:15PM, was very impressive - it was obvious that he and his staff were concerned with delighting all their guests. This dinner, rather than any of the formal nights, is the one we remember and regard as special, because of the effort put forth by the dining room in difficult circumstances. Sitka was not unique- long waits to reboard the Spirit proved to be norm for this trip. The delay always seemed to be at the single x-ray machine in use. The security guards "helped" this by telling people to "Keep the line moving", even when there was clearly no place to go. After listening to this in Sitka and Juneau, we got fed up in Skagway. "Where do you expect us to go?" we challenged the guard. He seemed shocked. "The line's stopped at the xray machine- how can we keep moving?" (For our comments, one of us was "wanded" by a very amused security guard.) One of us noticed later in the day that when the "all aboard" time had passed, and there was still a long line, an officer went down to the "exit" gangway and began bringing people aboard who didn't have any shopping or bags to be xrayed. In conversation with him afterwards, he was commended for his efforts, and asked about the delays in reboarding the ship. He confirmed that it was due to the necessity of x-ray screening. He also confirmed that there was a second xray machine on board, but only one was being used. The officer indicated that the necessity of using different decks for embarkation (tides and the port in question would affect where the gangway could be installed) necessitated having machines on different decks. In retrospect, we wonder why it wouldn't have been possible to use the ships' elevators to move the xray machines, so that two could have been used. It would have meant more effort on the part of the crew, but would have saved untold hours of guests' time. Indeed, the knowledge that it would take at least half an hour to get back on board caused to reconsider on several occasions whether it was worth the effort to get off the ship - a sad situation when you're visiting a port! The long waits continued until the end of the trip. It wasn't just the delays to get back on the ship that wasted guests' time - the photographers delayed our disembarkations! In Skagway, we noticed that photographers were actually blocking the gangway exits with their props (the "lifebuoys" used in photos, and the masked characters (Freddy Funnel, etc) were actually grabbing guests for photographs, even when they shook their heads and attempted to wave them off. (As an aside, for Skagway, we booked a Yukon- Whitepass railway trip through the excursions desk. We could have done it over the internet, but we had a shipboard credit to use up. It was about $5US/person more expensive that doing it online, but at least the train was right next to the ship for our convenience. However, our Carnival train cars were a lot more crowded than the other ones. But considering how often we were late getting into port, it was nice not to have to worry about losing our money if we missed the train!) So, when we got to Ketchikan, we watched what happened as the gangway was set up. We saw the photographers place their props to the side of the gangway exits, then reconsider and move the props right to the end of the gangways, so that they were restricting the flow of people leaving the ship. This was a bit too much. Lines were forming on the gangways, because guests who didn't want to be photographed couldn't get around them. So when we were leaving the ship, we said to a photographer: "You're blocking the exit. You should move that thing." In a very rude tone of voice, the photographer replied, "I can't". We continued on our excursion, but later left a message for the photoshop manager about the issue, asking that he call us. We had to call him back later, and he said, "We're following Carnival procedures". He said it was customary to block the exits with his photographers, but would refer our concerns to Carnival head office. Needless to say, he didn't get back to us. We found this whole situation ridiculous- we were consistently late getting into port, then we were further delayed by the photographers, and they claimed they were told to do this?! We hadn't seen this on our previous trips with Carnival - we can only assume that the photographers are compensated based on the number of pictures they take, and the wishes of the ships' guests are not as important. Finally, the morning of disembarkation, there was an extra charge on our bill, and the pursers' office was rude and belligerent when it was discussed. We had checked our account the night before disembarkation, and were satisfied with the bill. Yet in the morning, there was an additional charge for $3.25- admittedly not a lot, but one we didn't understand. When a purser was asked about this charge, she immediately said, "Did you drink the water in your room?" She was referring to the 1.5 liter bottle of water sitting on the dresser in our room. When we told her that we hadn't, she shrugged and said she'd remove the charge. But this issue bothered us. Shouldn't the water have been labelled with a note indicating its price- how would people know that it wasn't complementary (we assumed that it wasn't, because it had a price on it on our other Carnival trips)? And why was the charge put on the bill on the last night, after we'd heard (during the Cruise Director's disembarkation talk) that accounts would be closed the night before disembarkation? So we called the pursers' desk. The immediate reaction when we identified ourselves was, "We changed your bill. What else do you want?!" When we indicated that we were disturbed that people might not be aware that the water was a billable item, the reaction was, "There's no need to put a price on it. It's on the minibar menu". Well we wouldn't have thought to look on that list - our minibar was never even unlocked, so why would we have been looking at the minibar. But the purser insisted that it was not practice to put a price on it-but she'd alert management to our concerns. Right... The other thing that bothered us was why the charge had occurred after we'd thought bills were closed. No explanation was provided. We mentioned that we'd looked at two other bills, waiting to be picked up in peoples' mailboxes, and they too had been charged on the last night for a bottle of water, so we wondered if the problem was limited to our bill. At this the purser was quite indignant at our actions, for violating guests' privacy- if the bill is confidential, perhaps it should be provided in a sealed envelope. She never answered the question as to whether everyone received a last-minute charge for a bottle of water. But to summarize our concerns on this issue, we don't think it's right that the bottle of water wasn't marked as a chargeable item. We also wonder if every cabin was charged for a bottle of water on the last night of the cruise- and people either didn't check the bill, or simply couldn't be bothered correcting it the morning of disembarkation. If this did happen for every cabin on board ship, it would be a significant amount of money! At times it seemed as if the staff was deliberately misleading the guests. We listened to a shopping talk, in which the "super shopper" said, "Carnival recommends these stores for the benefit of our guests. It's not that we're making any commission or anything like that". This is clearly wrong, since the shopping maps say that the stores have paid a fee. Later, when asked about this, the "super shopper" immediately said, "Oh, what I meant to say was that I didn't receive a commission. Oh dear!" "But in the meantime the video of this talk had been shown over and over again. But there were other things that also seemed odd- the travelogue video that was sold to guests was billed as "including the guests' talent show"- yet as one fuming customer pointed out, it was given out before the talent show took place! A small thing, perhaps, but representative of the way things were being done. So, would we recommend a cruise ship as a way to see Alaska? Yes! Would we recommend the Spirit, based on our most recent experience? No. We can't shake the feeling that the ship is being pushed to increase its profit, whether by providing less service (making guests wait) or increasing sales (more photos and bottles of water, for example), and thus it's not about pleasing the guests any more. Read Less
Sail Date: March 2004
Dining: we were served a lobster dinner( on captains night) that had been served to another guest and had been eaten of off already.Our servers were very forgetful.When approached with problems of service the maitre D ( Manuel) seemed to ... Read More
Dining: we were served a lobster dinner( on captains night) that had been served to another guest and had been eaten of off already.Our servers were very forgetful.When approached with problems of service the maitre D ( Manuel) seemed to want to solve the problem by firing or removing the people involved.The assistant Maitre D,Kerry( from Australia) was more helpful then her counter part.Over all the service teamed Sucked( except Kerry). On the Beef wellington night(the fourth night) we yet got another plate that had been taken out to another persons table,was not eaten off of but was covered up ,again and then served to my husband as " done the way he wanted it" when I told Newman( our server) he said that there was nothing wrong with it and told him to take it back and bring us fresh. The purser: Does not Know how to do any customer recovery at all. She basically said that we are liers.When we went to her to deal with the food problem and bring to her attention the flies in the Lido deck rest. she did nothing at all to fix it.She was very rude. When I told her that this is nothing a bottle of champagne or wine is going to fix. I later go a letter sent to my cabin letting us know" as a small apology token we will be given a complimentary bottle of wine" gotta love they way she listens... Our Room: well this really set the mood for the whole cruise...Our welcome aboard package consisted of two rolls of rolaids,one container of dental floss and a small tube of tooth paste.We didn't even have a bar of soap till we asked for one at 8:00pm.we got 3 towel animals until we finally complained to the pursers desk that didn't give a Damn!Our beds could have been made better by our 7 year old son. The entertainment: Was far inferior to Royal Caribbean our other cruise on the paradise( another CCL)there was very little to do.Alot of Bingo but not to much other stuff.On Royal we were running from end to middle to end of the ship to fit in everything they had to offer.not so with Carnival.Too much comedy not enough Las Vegas style shows. Lots of stuff to do on deck but most of it was geared to the younger people( 21 years and younger). Over all we were really disappointed,considering that this was suppose to be a make up cruise from the mistakes that were made on the paradise( food allergy and Sars test daily( after all we were in Toronto Canada for 20 minute ( eeh gad!!!) ,No tall Rye and coke allowed).There was nothing done to keep us coming back. When we called to complain yet after another cruise we were offer 15% off our next Carnival cruise.After refusing that we were then sent on to a supervisor that was able to offer us a whopping 20% off a 100.00 sail and sign credit per person and a welcome aboard gift( good lord could it be another bottle of champagne).Considering the serious nature of the Lobster dinner episode, a free cruise would have been a great gesture from the company ( not going to happen) If we were asked we would definitely NOT recommend Carnival to ANYONE. Read Less
Sail Date: September 2003
VANCOUVER TO HAWAII - SEPTEMBER 24 TO OCTOBER 6, 2003 (Vancouver, (Kahului) Maui, (Nawiliwili) Kauai, Kona, Hilo and Honolulu) This was our 16th cruise but the first time we sailed on the same ship twice. We like to try all the lines and ... Read More
VANCOUVER TO HAWAII - SEPTEMBER 24 TO OCTOBER 6, 2003 (Vancouver, (Kahului) Maui, (Nawiliwili) Kauai, Kona, Hilo and Honolulu) This was our 16th cruise but the first time we sailed on the same ship twice. We like to try all the lines and all the ships, but the price was so great for this Hawaii cruise we just couldn't resist. We had been to Oahu for a week about 18 yrs. ago but were looking forward to seeing all the other islands. We arranged our own flights to LA and back and flew in the afternoon before and had an early flight at 7 a.m. arranged by Carnival (inc. with the cruise) to Vancouver. The flight was on Alaska airlines and uneventful and got us to Vancouver in plenty of time to spare. Customs was a breeze and on to Canada place where there were hardly any lines and we were in an early boarding group. Carnival Spirit is a beautiful ship, with all the areas decorated differently and a very impressive atrium with bronze ornate decorations throughout. CABIN Originally we booked a 7-A guaranteed balcony (obs. view) but were upgraded to an 8 cabin which we were very happy about. We weren't too thrilled with the location at the front of the ship since we were always walking the length of the ship to the food court and dining room, in a way, a mixed blessing for the extra exercise. We were right above the Pharoah's lounge. The room was very nice, roomy with lots of space for clothes, et. Bathroom also a nice size with a good strong shower. Carnival's pillows are the pits! They are so flat and hard that I brought my own in one of our suitcases, but had to leave it behind when we left since we needed the room. Our room stewardess did not introduce herself to us and most of the time we had to seek her out if we needed anything, although our room was always spotless and we had no complaints. We emptied the mini bar ourselves to make room for our drinks and deserts (brought up from dinner). We had different towel animals each night which were a delight. I would advise to bring your own toiletries since you never know what Carnival will provide outside of soap and the shampoo in the shower. They receive samples from various companies and that is what you get, usually different types of items on different sailings. FOOD The food was plentiful and and a nice assortment both in the dining room and the lunch in the food court, therefore we did not avail ourselves of the opportunity to dine in the specialty restaurant, which was a beautiful area and very eye catching.. We enjoyed the food court so much we did not use room service. We requested a large table at late seating and found ourselves, well, by ourselves!! It seemed everyone wanted early dining and the late seating was quite empty. I personally do not like assigned seating and would prefer freestyle or personal dining. For example I would have liked to have early seating out of Vancouver but late seating in the islands. The food court had meager offerings in the evening. Our waiter Dennis and assistant Tamara were very friendly and called us by name but they did tend to forget that I liked iced tea with my dinner and my husband liked coffee and they had to be constantly reminded. Overall the service was very good. ENTERTAINMENT: With the hectic schedule in the islands we did not attend any shows after late dinner, let alone the midnight buffets. Since we are seniors we tried to reserve our energy for touring the islands. The shows we attended during our five nights on the sea were very well put together but not very memorable. It seemed that after dinner sitting in a dark theater at 10 p.m. had the tendency to put me to sleep. Fun and games were held throughout the morning and early afternoon. Also bingo and horse racing. The Casino was very tight this trip, whereas we won last time. SPA, POOLS, HOT TUBS Neither of these areas seemed to be crowded and there was always room for someone. There were three pools, filled with sea water and once we got a few days out of Vancouver they were well used. Lounges were also available in most areas. The giant slide was also open and adults and children alike seemed to be enjoying it. PORTS OF CALL: MAUI (Sept 30, Tues. & Oct. 1, Wed.) Upon disembarkation in Maui (our first port after 5 days at sea) we were greeted by Hawaiian hula dancers and received beautiful flower leis. We rented cars on all the islands with Thrifty, except in Hilo, where we chose Dollar. We read a tip on the Cruise Critic message boards to just hop on the first rental van that pulls up since they all go to the same place. Be very careful, they do not!!! When we disembarked on Maui, we waited for a Thrifty Van which seemed like forever so we just hopped on a Hertz. We watched in horror as we were taken out in the middle of nowhere, where the rentals are blocks apart from each other. The Hertz van driver was a woman and very personable, so when everyone got off the van, we did also, went inside (with the wheels turning in my head), and came back out pleading senior senility with the driver and confessed we got on the wrong van. She was nice enough to take us to the Thrifty rental. We headed up to the Lahaina area and Kanapali Beach, parked the car and walked on the beachside promenade past and through all the big hotels and even stopped for a swim in one of the pools, then on to Kapalua Bay for a picnic lunch and another swim, this time in the ocean. The waves were very rough and you could feel the undertow. We then drove towards Wailea and stopped at the Grand Wailea Resort. We headed back to the ship for dinner and parked the car about a block away where they had free parking for cruise ship passengers. The next morning we went up to Haleakala (missed the sunrise) around 9 a.m. and met many bicycle tours coming down the steep winding road. It was very interesting to see the giant Silversword blooming in it's native habitat since we are plant lovers, and also spotted some Nene geese, Hawaii's state bird. One thing that puzzled me was there is this building where you can view the craters but you had to walk several flights of stairs (at an elevation of almost 13,000 ft) to get up to it, otherwise there was a long winding path uphill for the disabled. Either way the seniors were at their mercy. Why they couldn't have extended the road up to the observatory and made the parking lot up there already is beside me. Afterwards we went to the Iao Needle which was just a small area with beautiful scenery all around. Maui was wonderful and we would not hesitate to go back there some day. There are plenty of easily accessible beachside parks to have a picnic or just sit and watch the surfers. We got to do everything we wanted to on Maui except the Road to Hana, which we will leave for our next trip. It was nice that we were there for two days. KAUAI (Oct 2, Thurs) Clouds and a slight drizzle greeted us upon our arrival and lasted practically the entire time we were on shore. Once again we had problems with Thrifty being late showing up with their van and then getting a car with no air and having to wait to get another one. We did not go to the fern grotto since we heard it was highly overrated. We did drive up to the overlook where we could see the river where the tourist boats travel to the grotto, and saw some beautiful waterfalls in the rain. Our goal was to reach the North Shore Ke'e Beach at roads end, the last accessible beach before the wondrous NaPali coast. What we could see through the clouds and drizzle was truly spectacular and if we ever return we would like to take a boat trip along the NaPali. We also drove up to Waimea Canyon, known as the Grand Canyon of the Pacific, but unfortunately after reaching the overlooks everything was clouded and fogged in and visibility was zero. We were grateful that we had our own rental car and could just continue driving to another area but felt sorry for all the people who took this excursion and wound up with just a ride on a bus. This island only let us get a peak at it's natural wonders through the clouds and we definitely would like to return hopefully with better weather. KONA (Oct 3, Fri) It was a disaster getting off the ship due to tendering in this port and seemed to take forever. When we arrived on shore our Thrifty van was nowhere to be seen. We figured it would come around any time, but finally had to find a place to call them (not having a cell phone.) After about another 15 min. or so one finally arrived, but to our dismay the driver just sat there for quite some time. When we prodded her to take us immediately to the rental place, she explained she had to wait for more people. What she was really doing was capturing the passengers after they got off the tender and soliciting their business for rental cars. So we sat and sat and sat until the van was filled!!! Finally got our car around 11 a.m. and after talking to some Hawaiian man we decided to drive up North and not South as originally planned. Our whole day was spent driving through old volcano lava flow fields which were very barren. We did get to see the original statue of King Kamehameka and some beautiful scenery at the Pololu Valley Lookout on the North shore and had a nice picnic lunch at Keokea Beach park. It was quite deserted here and we met a native Hawaiian man who was collecting sea glass. He told us he sells it to the stores and they grind and polish it and make it into jewelry and other keepsakes. He was nice enough to give us a baggie full to bring back home. On the way back to the ship we stopped at one of the huge hotel complexes complete with trams and boats, but had to rush to get the car back in time to get Thrifty's one and only last shuttle back. HILO (Oct 4, Sat) Lo and behold, upon getting off the ship, there was a Thrifty shuttle, however, this was the one port we rented with Dollar!!!! How ironic. So the Thrifty shuttle took us to the Dollar van rental! Hilo greeted us with sunny, beautiful weather. Of course the main attraction here is Volcano's National Park which we promptly headed up to. Instead of going to the Visitor's Center first which was jammed with tourist excursion busses, we headed in the opposite direction on the Chain of Crater's road and stopped at the Thurston Lava Tube first which was a great move since it was early in the morning and hardly anyone was there. I might add, it was nice and cool to walk the mile or so path through the jungle like growth. We stopped at a few crater overlooks and then drove down to the ranger station by the ocean where the lava blocked the road. The rangers informed us that we would have to hike about 5 miles to the current flow over lava fields so we just opted for walking around the area and taking pictures of the Sea Arch and the raging ocean at the lava cliff's edge. On the way back we did stop at the Visitor's Center which was less crowded at this time and listened to some interesting talks by the guides, had a picnic lunch, then visited Volcano House where you can just walk through out back to view one of the large dormant craters. Stopped at an Orchid greenhouse on the way back down, where they had just about every type of orchid in the world on display as well as other tropical plants for sale. We had some time left so we stopped at a Craft fair in town where I purchased another lei, made of green palm fronds and red straw flowers, which you could dry as a keepsake. A short way out of town is a 4 mile scenic route which takes you by Onomea Bay and it is really a very scenic route through lush and tropical foliage and past beautiful beaches. They say we lucked out in Hilo with beautiful weather because it usually rains there. HONOLULU (Oct 5, Sun) Honolulu was our last port and we would have fared better if we had not rented a car here. We had been here for a week before and saw all the "Must See" attractions, i.e., Polynesian Cultural Center, Pearl Harbor Memorial, Punchbowl cemetery, Waikiki Beach area, Pineapple Fields, the Blowhole, North Shore's famous pipeline beach, Snorkeling at Hanuama Bay and the Flea Market at the Aloha Stadium. There were all kinds of vans and shuttles to take you into town where all the action was. I forgot to mention that at each port there were free Hilo Hattie and Walmart vans also. Once again we had to wait forever for a Thrifty van after several phone calls and then they took us into Wakiki to the city rental instead of to the airport. We almost panicked when they told us we had to have the car back by 4 p.m. since they close early on Sunday, and we were overnight here. After some discussion and phone calls they told us we could return it to the airport location. Our first stop was the Aloha Stadium Swap Meet where everyone told us to wait to buy all our souvenirs, after having a difficult time finding it coming from Waikiki. We could see the stadium but just couldn't get on the right road to take us there. By this time it was high noon and very, very hot and sunny. I just couldn't believe how hot it was in Hawaii for early October, and that is something to mention since we live in Florida. This was the last place I wanted to be, walking around on hot pavement in the noonday sun so we abruptly left and headed off to the east coast beach area where we stopped at several beach parks and had lunch. Saw a sign for the Byodo-In Temple, which is a replica of a 900 yr. old Budhist temple in Japan and decided to check it out. What a peaceful retreat backed by lush green accordion pleated mountains and a very colorful temple with a huge gold Buddha statue, waterfalls, a lake with white and black swans, hillside burial grounds for all faiths, and a bell tower where you could ring the bell with this huge wooden pole on a swing rope (supposedly to bring you good luck.) After enjoying the scenery here we set off for the Wakiki Beach area with grand ideas of walking the beach and visiting the International Market Place (still wanted to buy souvenirs) however there is very little parking there and we would have to walk blocks so we just headed for the airport and turned the car in early anyway. They wanted to charge us a drop off fee at the airport, can you imagine!!! DISEMBARKATION Somehow we got early debarkation at 8 a.m. even though our flight didn't leave until 1 p.m. so we were up early and off the ship in the blink of an eye. We were going to try to have it changed but as it worked out we didn't encounter any crowds at either the dock or the airport as others have reported. The airport was rather a pleasant place, all outdoors, and we enjoyed walking around and shopping (finally!.) Did manage to pick up a couple of souvenirs after all but at double the price of what we would have paid. Our flight back to the mainland arranged by Carnival was on United and very pleasant. Once again we overnighted in LA and flew back home on American the next afternoon. I might mention that we flew on one of the newest airplanes in their fleet and wound up in business class somehow, with leather recliners and foot rests. Boy did that flight go by fast to Dallas! That is the way to go!!! In conclusion, the cruise was great for the price, but to really see the islands you should stay on each one for a few days and we would definitely not rent with Thrifty again!! Read Less
Carnival Spirit Ratings
Category Editor Member
Cabins 3.5 4.4
Dining 4.5 4.0
Entertainment 4.5 3.6
Public Rooms 3.5 4.2
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Shore Excursion 3.0 3.7
Enrichment 3.0 3.5
Service 5.0 4.3
Value For Money 4.5 4.1
Rates 4.0 4.2

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