Sail Date: November 2017
First of all, we knew going into this that the ship was older and that we took the cruise for the ports but I’ve never had such mediocre service on a cruise ship. Let’s start with the stateroom. I appreciated that the stateroom ... Read More
First of all, we knew going into this that the ship was older and that we took the cruise for the ports but I’ve never had such mediocre service on a cruise ship. Let’s start with the stateroom. I appreciated that the stateroom had been recently redone, fresh new blue and cream bathroom and flat screen TV and we thoroughly enjoyed our balcony. Our problems started with the first night. Housekeeping was spotty at best with turndown service only 2 of the 4 nights and our room not being made up until after 12:30 pm on multiple occasions. Secondly, it turns out that our room was directly below the 24hr pizza place so at all hours of the night we could hear people dragging chairs and tables around above us. At dinner, service was decent and so was the food with the occasional wrong order delivered to our table. At times, we felt rushed through dinner but other than that it was good. We ate lunch at the lido buffet where we found lines to be crazy long. There were times where we had to wait 15 minutes or more for food. Also, we found that it took a long time to get service at certain bars while others like at the pool they came around 4 or 5 times an hour. Also, one of the serenity hot tubs was out of order and the other cold. Around the other hot tubs there was a lot of left over drink cups, lemons, and just a lot of waste in general. We would travel with carnival again if we found an outrageous deal but knowing service will be lacking. Read Less
Sail Date: November 2017
Sailed Non 2017. We loved this ship from the minute we got on-board. It was showing it's age a bit but nothing terrible. I believe it is in dry dock at the moment for a small update. Which will be great because we are returning on the same ... Read More
Sailed Non 2017. We loved this ship from the minute we got on-board. It was showing it's age a bit but nothing terrible. I believe it is in dry dock at the moment for a small update. Which will be great because we are returning on the same cruise in Feb. 2018, same cruise, same ship and same room. Felipe Couto is the cruise director and he is amazing. By far the best we have ever seen. Looking forward to seeing him next month. Back to the cruise. We were worried 4 days would pass too quickly but it didn't. We had a great time. Food, entertainment and the ship were just great. We did not take any excursion because of the short itinerary and mainly because we cruise for the ship. We stayed on-board and enjoyed ourselves. We have cruised on other cruise lines but we prefer the Fun Ships of Carnival. This will be our 5th cruise with Carnival and will definitely not be our last. F or those who have cruise with Felipe Couto, Woohoo! Read Less
1 Helpful Vote
Sail Date: November 2017
My husband and I have been on 19 Cruises with Carnival being the one we choose most of the time. In November of 2017 we were on a 5-day cruise to the Keys and Cozumel. I can honestly say I have been on a bad cruise until this cruise, this ... Read More
My husband and I have been on 19 Cruises with Carnival being the one we choose most of the time. In November of 2017 we were on a 5-day cruise to the Keys and Cozumel. I can honestly say I have been on a bad cruise until this cruise, this ship was terrible! Let’s start with our cabin. Our room smelled like the sewer off and on. I do not believe it was cleaned from the previous cruise. The floor was not vacuumed, there was chocolate on a corner of the sheet that drapes over the comforter, the couch in our suite that pulled out to a bed was sticky and the comforter on that had what looked like someone had eaten Cheetos and wiped their hands on it. The Kleenex box was empty the whole cruise and when I pulled one off from the bathroom shelf and placed it on the counter it was never put into the Kleenex container. On our second day when we went to get off ship I told the cabin person that our floor needed to be cleaned, he asked if we wanted our room cleaned in the am or pm, I said pm but the floor needed to be vacuumed now! I was a little confused because on all other cruises they have made up the beds in the morning and turned them down each night, why am I paying him at end of cruise if I had to make my bed every day which is what I ended up doing? On all the other cruises it is normal to see hand sanitizers all over the ship, not on the Victory, on the first night in the dining room we saw one when entering but it was empty. Also on all other cruises you always see people cleaning everywhere, not on the Victory. Now let’s get to the food. It was not good! We have had many conversations with friends defending Carnival's food. I personally do not like buffet food, no matter where it is so we always go to the Dining room and that is what we tell friends when they say "I heard Carnival's food is not good" but this time I can say it was not good. I am not sure if Carnival has changed their food, their cleaning policies or what or if each ship is managed differently but I am probably not going to go on another Carnival cruise until I find this out, you have no idea what you getting into until the boat is at sea and then it’s too late because you cannot get off. Read Less
2 Helpful Votes
Sail Date: October 2017
This is the shortest cruise I have ever been on (3 night) so that may impact my opinion. The ship was very nice. The stateroom was nicely updated, we were in a balcony stateroom. The food was fantastic in the main dining room but very ... Read More
This is the shortest cruise I have ever been on (3 night) so that may impact my opinion. The ship was very nice. The stateroom was nicely updated, we were in a balcony stateroom. The food was fantastic in the main dining room but very average at best in the Lido deck (buffet). They cut our stay short in Nassau which was out of their control due to a storm but we were really looking forward to the overnight stay and spending time at Atlantis at night. That being said, they did absolutely nothing to make up for the lost time at our only port stop such as a free drink, or anything else. The casino boss was also dirt cheap. On other cruises including several Carnival ones the pit poss will normally have the wait staff bring out free drinks for the people dropping several hundred at the tables (especially thousands like some of the people playing next to us). Lastly, almost all the staff was fantastic. The embarkation and debarkation worked better than the last 11 cruises I have been on. The only complaint about a staff member would be our stateroom Stewart. He forgot to bring us ice the entire time (which was annoying especially b/c we ordered alcohol from the fun shop which needed to be chilled) and the first day he came by and asked us when we wanted service, morning or night only. Again, not sure if this is typical because it was a 3 night & never did one that short but I have never had a stateroom Stewart give us an option instead of just doing it whenever it was convenient for us. Lastly, room service was impossible. We only were able to get hold of them once by phone. That being said, we were still satisfied with our cruise and would recommend it b/c of the beautiful ship, & easy disembarkation/embarkation. Read Less
3 Helpful Votes
Sail Date: October 2017
This was a quick getaway for my wife and I (49-42), we are experienced cruisers with 5 celebrity, 2 carnival, and 1 Holland. Let me first say the highlight of our cruise was dinner in the dining room, our staff worked hard and ... Read More
This was a quick getaway for my wife and I (49-42), we are experienced cruisers with 5 celebrity, 2 carnival, and 1 Holland. Let me first say the highlight of our cruise was dinner in the dining room, our staff worked hard and were very accommodating (a shout out to Ozwit and his partners), the food was also well prepared. We had a balcony room 7396, it was a good location, the room attendant did a good job of keeping the room clean. The ship its self seemed clean and well kept, but small for the amount of people on board, there were crowds and long lines everywhere. This was a big problem especially in the lido buffet area, sometimes the lines where so long we just gave up and got pizza or a burger, one day we skipped lunch until around 3:00 when the lines went down. We also had the drink package, but sometimes the bartenders were so busy that it took long times at certain bars, I did hit my 15 drink limit on the last day and was told while in the casino that I could have no more, that sucked because I was drinking beers all day and was fine. The fellow passengers on board gave us a show everyday, most were very over weight and did not mind showing it in there bikinis, it was like a floating Walmart. The cruise overall was just ok, if this was my first one I might be turned off from cruising, but I know there is better. With that said the Wife and I have vowed never to cruise on less than a 7 day, and probably stay away from carnival. Read Less
1 Helpful Vote
Sail Date: October 2017
Took this cruise because a frind was getting married on the ship. Wedding was well done by the staff, short and sweet, reception was very well handled by staff. I never had such an easy embarkation before. Even the emergency drill went ... Read More
Took this cruise because a frind was getting married on the ship. Wedding was well done by the staff, short and sweet, reception was very well handled by staff. I never had such an easy embarkation before. Even the emergency drill went easily on this ship. I really enjoyed eating in the formal dining room most of the time, the buffet always had a very long line, as did the specialty dining. The comedy club was great, the production shows were very weak, sort of boring, never stayed through an entire show. The service I got from my wait staff and room staff was always outstanding. The ports were rainy, both Key West and Cozumel, but nothing anyone could do about that. The excursion I took was very well staffed and planned out. I was surprised by some of the little things I would find when I walked around corners, like a steel drum playing in the lobby or a cute little bar tucked away in a corner. Over all, I'd say it was a very good time. Read Less
1 Helpful Vote
Sail Date: October 2017
Staff on the ship were very friendly and made a point to know our names. Plenty of activities to choose from. some days was hard to choose between activities. Wish there was more time allotted in Key West. Wish we would have gotten to know ... Read More
Staff on the ship were very friendly and made a point to know our names. Plenty of activities to choose from. some days was hard to choose between activities. Wish there was more time allotted in Key West. Wish we would have gotten to know our cabin steward.better but rarely saw him. My 16 yr old son felt isolated in the older teen group as the group leader didn't bring the group together like the Circle C group leader did for my daughter. It seemed to take us and lots of other passengers 2-3 days to navigate around the ship. Would have been a great idea to provide ship tours and more networking opportunities at embarking. Casino payout was worth the time. Plenty of food choices and our kids loved the 24 hr pizza and ice cream options. The HUB app was well worth the $5 each as a way to stay in touch with each other and friends made. Read Less
1 Helpful Vote
Sail Date: October 2017
I chose this cruise based on the itinerary and the price. Buyer be ware, you get what you pay for. As with any Carnival Cruise, I began my journey knowing I was signing up for the "Fun Ship", meaning alot of alcohol and party ... Read More
I chose this cruise based on the itinerary and the price. Buyer be ware, you get what you pay for. As with any Carnival Cruise, I began my journey knowing I was signing up for the "Fun Ship", meaning alot of alcohol and party atmosphere. I worry that I've become a cruise snob, but found the service was lacking at a minimal level. Two mornings I woke up to find loose food (not on plates waiting to be picked up) on the floor in the corridor, Anytime Dining turned into, 'will I be getting my dinner any time soon?". Not one night was I offered coffee, tea or any other free beverage at dinner, but was offered bar service. Each time I ordered something like a potato, I never was offered and had to ask for sour cream and bacon bits. These may seem like small things, but compared to other cruises, these things are considered minimum service. Breakfast in the buffet each morning because a search for a clean table, while staff stood around and chatted with each other. The food was mediocre, but I wasn't on the ship for the food. So as not to be construed as a 'negative Nancy', This ship does adult cruising well. The adult-only sections were strictly enforced and were just the right mix of a fun atmosphere and avoiding the sometime snoozeville that comes with adult only sections. My cabin (inside) was clean, plenty of storage and comfortable bed. My room steward was good and was quick to respond to special requests. The ship itself is a nice size ship and a great starter ship for first time cruisers. So, if you're looking for a cheap cruise and don't mind a lower level of service, this ship/cruise if for you. Read Less
Sail Date: October 2017
This was my 1st cruise, EVER. My sister and I went for my 35th birthday, as she wanted me to enjoy a trip for once. (Yes, I typically travel and do all the planning and such on my own, and stress out about it until the trip. I'm that ... Read More
This was my 1st cruise, EVER. My sister and I went for my 35th birthday, as she wanted me to enjoy a trip for once. (Yes, I typically travel and do all the planning and such on my own, and stress out about it until the trip. I'm that person.) So, 1st day impressions! Faster to the Fun is certainly worth the money. It was a bit overwhelming to me when we got to the ship and I saw all those people; my sister assured me this was a SMALL group compared to the last cruise she took with her husband! I can't imagine the madhouse it must have been for them. But things went very smoothly, and after the Diamond/Platinum/whatever they are groups boarded, we were called to board. Line moved pretty fast to get onto the ship. Avoided the drink and trinket peddlers, found the elevators, found our floor, found our room. Here is where things dipped south. We specifically requested TWO beds. I love my sister and all, but she tosses and turns and hogs blankets. TWO BEDS. We arrive to one. I am immediately annoyed but she assures me the beds can be easily separated. We call guest services and the lady on the line made it sound as though someone was coming up immediately to fix this. We had to take an early flight to Miami so we were tired; my sister takes a nap but I stay awake waiting on room service. No one ever comes after 2 hours and now it's time for the muster. This was a horrid experience. I get that it's mandatory to give us whatever important safety spiel we need to hear about being on this ship. But we were herded up like cattle and then squished like sardines on the promenade. Too many long pauses between reading the instructions; I have never prayed so hard for something to end in my life! Finally they tell us it's over and as we make our way back to our room, we discover we have the wrong room's luggage. Another call to guest services. They assured me they were still working on getting everyone's luggage to them. Moving past annoyed to aggravated now, I hang up and take that room's luggage to them. Other passengers are searching the luggage carts as they have grown impatient with the staff; my sister managed to get some young men to help us get our one large bag of luggage to our room. At this point my sister feels bad because I am not enjoying my birthday trip and we just got on the ship. She suggests we open our wine and watch as we pull away from the dock. I will admit, this lifted my spirits some, for a very amusing reason - the Coast Guard. Apparently there were some teens/young adults on surf boats taunting them as we pulled off - did they have a death wish? Soon after, our room steward came and introduced himself. I let him know I was disappointed with guest services not correcting our bed, and he promised me he would have it split by the time we came back from dinner. I thanked him, gave him a generous cash tip and requested we never run out of ice. We headed to the main dining room for dinner. Upswing! Only 2 other people at our table of 8 were there, but these two were the highlight of my trip. A mother-daughter pair, one who had cruised before and one of who was a 1st-timer like me (I won't tell you which!). We had a good laugh about how odd our embarkation was, but we were all excited to finally be settled and enjoy a good dinner. And dinner was AWESOME. My sister advised me that you CAN order more than one appetizer, entree, dessert - so we both ordered two of each, and played "Let's Try It All." God help me, I can't even remember what all we ate, but it was all delicious! Feeling better on a full stomach (and now on my 2nd drink), we depart from our dinner guests and head to Serenity. I will say this about Serenity - it definitely lived up to its name. My sister and I both have children, and we were ready to enjoy our sibling cruise free from any little ones. While you can definitely make some connections with people while lounging in the sun or relaxing in the hot tub, most of the adults are up there just to enjoy the peace and quiet. Almost every moment we weren't out at port, dining, or sleeping - we were at Serenity. And it was so peaceful we actually did a lot of napping up there, too! Eventually we made our way back to our room - two beds, and a nice bin of ice as promised! :-) My sister and I had a few more drinks and finally nodded off to sleep, but not before I filled out our door card for early morning coffee and snacks. I tend to suffer from bouts of insomnia but one thing my body does NOT let me do is sleep in - I have a built-in timer to wake up at the same time, no matter what. And sure enough, I did... and 2 minutes later, there was a knock at the door for my coffee and our goodies. AMAZING COFFEE. I enjoy a few cups with my bagel and watch the sun rise over the ocean before lazily climbing back in bed. We saved the other things (mostly a box of dried cereal and fruit) for late-night snacks; once my sister got up for the day, she wanted to head to the main dining room for breakfast. Again we stuffed our faces and then headed to Serenity for some sun until we got to Key West. (Won't bore you with details there.) We returned to the ship for lunch and this time hit the lido for the buffet, as it was closer to Serenity once we finished eating. It's VERY crowded and can sometimes take a minute to find a seat, but the lines move surprisingly fast and the food is still excellent. More sun-soaked hours spent in Serenity; back to our rooms before dinner as this was the formal dining night. Greeted by a towel pet on the bed (a seal, I think?) and another bin of fresh ice, we made ourselves some nice strong drinks. This time our table was full - all 8 of us attended. Another evening of excellent meals, followed by getting to know the others at our dinner party. My sister and I swore we would go to the comedy show that night but instead ended up chatting too long - standing room only when we got there, so we left. (Heard it was a good show.) Hit the breakfast buffet the next day before hopping off for Cozumel (again, full of amazing choices). Enjoyed another evening dinner (the married couple did not show, only 6 this time) and then another peaceful evening in Serenity. The next day was a day at sea. 1st time the ship really felt "full" everywhere we went (understandably). This was also the evening a couple tried to sneak their maybe-8-year-old daughter up to Serenity. Mind you, they had to pass the check-in desk up front (but this might have already been closed, as no more towels were being given out), past the bar (not sure if this was also already closed), up another set of stairs, and they had to walk all the way around the U-shape of the ship to where we were sitting. We were trying to sit in a remote area so we could drink and laugh at all the silly pics we took and lament our vacation coming to an end; clearly, they were looking for a similar hidden spot to smuggle their child to. They left as soon as they saw our disapproving scowls. Going to chalk it up to no staff being around at the time and parents thinking since it looked empty, why not? Coming back to Miami and disembarking was surprisingly fast - again, thank you, Faster to the Fun! All in all, I enjoyed it enough to have already booked another trip in February 2018, so I'd say I still came out very satisfied. Here's to hoping the next trip is also a positive experience with Carnival. Read Less
Carnival Victory Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 3.5 3.7
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 3.0 3.9
Enrichment 1.0 3.4
Service 5.0 4.2
Value For Money 5.0 4.0
Rates 3.0 4.3

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