4 Helpful Votes
Sail Date: March 2019
A lot of staff members gave us wrong information. We paid for FTTF but were told to get in the regular line when boarding. After boarding, we were supposed to have immediate access to our room, but there were signs on the doors saying, ... Read More
A lot of staff members gave us wrong information. We paid for FTTF but were told to get in the regular line when boarding. After boarding, we were supposed to have immediate access to our room, but there were signs on the doors saying, "Do not enter. Rooms available at 1:30." I went to guest services and spoke to 3 different people explaining that I had FTTF and was supposed to be able to access my room. They didn't seem to know what I was talking about and kept repeating that my room would be available at 1:30. As a 1st time cruiser, I read all of the dress code rules for dinner and packed accordingly. However, the dress code rules are not enforced in the dining room at all. Most people had on flip flops, slides, tshirts, and basketball shorts. When I asked on the 1st night, i was told that it was because people hadn't received their luggage. However, people were dressed the same on the other nights, too. I could've saved a lot of room in my suitcase if I'd known. The safety briefing was also very stressful because no one could tell us where to go. We asked multiple crew members and was told something different each time. We went upstairs and then downstairs and then back up over and over again. Massage in the spa - don't waste your money. We were told no couple massages. My husband's massage room had no windows for views of the ocean. My room was right next to the hair salon, so the noise from hair dryers and people talking was not relaxing at all. The package included a mini facial but was told I had to receive it at the same time as the massage. Due to our assigned dinner time, I didn't have time for the facial and was not given any other option. Read Less
3 Helpful Votes
Sail Date: March 2019
First I would like to thank everyone who took the time to write a review, I've been stalking your reviews in preparation for my first cruise. With nothing to compare the experience to I had a good time. I arrived at the port early ... Read More
First I would like to thank everyone who took the time to write a review, I've been stalking your reviews in preparation for my first cruise. With nothing to compare the experience to I had a good time. I arrived at the port early like 8ish not knowing it's closed and doesn't open til 10 am, but anyway we were on the ship by 11 am. We were directed to go to 9 and eat (none of the elevators were turned on yet)and I ordered my first drink of the day by 11:07 am. They do charge tax on the cheers package when the ship in still in port in Miami it's usually less than a dollar. I had the famous Guy's burger man y'all had me expecting an Au Cheval burger or something. The burger itself was okay I actually liked the fries better than the burger. The toppings bar had the best mushrooms which I piled high on the burger and usually got full eating the mushrooms off the burger and fries dipped in the mayo. The burger was always kinda dry even fresh off the grill. Well after getting a drink and eating we were ready to shower and change after a long night of travel. The elevators were on now and we journeyed down to level 1 to be hit with a sign that the rooms would not be available until 1:30. We sat there with our luggage for like 15 minutes when other people started to come down, we found the doors were just closed not locked the crew was still cleaning rooms, I sat for a few more minutes and went to look for my room. It looked down to me bed made with luggage mat laid out, bathroom was clean our cards were on the vanity so I went to get my bf and we went to the room. I like to sleep in quite darkness so the inside cabin was perfect for me. We got in the shower, set our alarms for two hours and laid down. As soon as I was drifting off the phone rings loudly and housekeeping or whoever got on yelling at me about why was I in the room before 1:30 and they were not done I told him I was straight and he could finish whatever he needed to finish later, I hung up to him still yelling something. Woke up refreshed after my nap got dressed just in time for the drill. So know one seemed to know what they were doing or where we should be going but if you didn't get there you would be in trouble. So basically they make everyone stand shoulder to shoulder to watch a man show you how to put on a life vest and blow a whistle, what a waste of time. It's hot and someone passed out I got tired and just walked away. Got my last calls in before I was in a dead zone for my phone. Got more drinks, looked at the water and took another nap. Slept through my late dining at 8:15 so went to the buffet. I was highly disappointed with the buffet I mainly ate cheese some type of beef, the fish had an off taste and the veggies were kinda to spicy for my liking. I was able to piece together enough stuff so I was no longer hungry. After eating we walked around for a little while and went to the comedy show. What a delight! The comedy show and there were plenty waiters bringing drinks. After the shows we went to the dance club which was winding down but we listed to a few songs had a drink. We walked around outside and enjoyed the still and darkness of the night. I went to sleep while my bf explored the ship. Being inside you have no real perspective of time I woke around 10 ish hungry. I got dressed and wondered around looking for the dining room it was a lot of back and fourth up and down before I found it and it was closed by time I got there. People were still sitting eating but closed for new service. Bummed back to the buffet I went making a stop to get a power aid from the coffee shop. They had the basics I had sausage, bacon, potatoes, grits, waffles. I piled a few more items on the plate and took it back to the room to share with my bf. We ate got dressed for the day and I stopped to get a white chocolate Carmel Frappuccino. We explored Nassau for a few hours came back ate lunch I had fries and mushrooms from Guy's and bf ate salad and fish. We drank more took and nap and got dressed for the night and headed to diner. The main dining room had okay selections, from reading the reviews I knew I could order multiples and I did just that. I had the stuffed mushrooms and crab cake both were okay. For the entrée I had salmon and the shrimp. For desert I had the chocolate melting cake which was really good and the birthday cake which was gross. The waiters sang happy bday it was nice drink waiters were prompt with refilling my Patron margaritas . After dinner we went back to the comedy show which was hilarious again and had more drinks. After we went back into Nassau and hung out for a few hours. Woke up the next morning at sea. Started my day with power aid and we made it for brunch. Had delicious mimosas , pancakes, turkey sausage, pancakes and grits. This was the only meal that took a long time to get but everything was hot. After brunch I sent to the serenity deck to lay in the sun and let me tell you that was a different sun. I was to hot to lay out there so I found shade and kept drinking. We had late lunch at the buffet since the deli ran out of everything good. I was able to piece together a few items, continued by more drinking and a nap. We missed dinner wondering around the ship and ended up in the buffet. Again I ate cheese some random beef veggies and a few other things. The chocolate cake was really good. The remainder of the evening we sat in the casino where my bf could smoke and we drank the night away. After leaving the casino we were hungry and found the pizza place. Worst pizza ever, even for being drunk it was horrible. Ended up going back to the room and ordered room service. I got the Philly for $5 while not authentic it was good. Overall I enjoyed the cruise and I'm willing to try another one. I didn't drink anything free lol. Even in the buffet I ordered sprite or ginger ale. I started every morning with power aid and after breakfast I would have a Frappuccino. I ordered a bottled water after every other drink. Never drank 15 drinks in the day but got pretty close and never was really drunk like the liquor was fake or something. I've had similar experiences in Jamaica and started with doubles and got sick so I left well enough alone. I guess I was feeling it just not proportioned to the drinks that I had. They did have a really good free juice one day. The beverage package ended up being worth it and I will definitely get it if I cruise again. I wore swimsuits and cover up during the day and sundresses at night and I was always comfortable. The room was small but big enough for two people. Shower pressure was just fine and the water was always hot. We carry our luggage so it was a breeze getting on and off. The last day we had the buffet breakfast relaxed and walked on off. Read Less
1 Helpful Vote
Sail Date: March 2019
Our 4 day cruise to the Bahamas and Half Moon Cay from Miami was wonderful. Flying in from Minnesota we were looking forward to soaking up the sunny warm weather since we left sub zero weather at home. We always try to fly in a day ... Read More
Our 4 day cruise to the Bahamas and Half Moon Cay from Miami was wonderful. Flying in from Minnesota we were looking forward to soaking up the sunny warm weather since we left sub zero weather at home. We always try to fly in a day before the cruise leaves port to make sure we do not have any travel delays. Once arriving at the Port of Miami, our luggage was left curbside and we proceeded to priority check in and with in 45 minutes we were on the Lido deck sitting in a beach chair soaking up the wonderful rays of the sun. We have been on many cruises and love to book a balcony room so we are able to enjoy ordering room service and having our early morning coffee watching the sunrise and arriving in the port of call. We loved all the tile work and décor on the Victory. Our room was great and we had tons of storage room on the shelves available. However, we will not pick mid ship again on the Verandah deck, since we were under the lido deck and heard many noises, from moving tables and chairs to stomping to the music most of the night. The spring breakers were entertaining and very well behaved. We had many conversations with many college groups who were on vacation to enjoy the warm weather, relax and party. Half Moon Cay was very enjoyable with sugar sand beaches, beach chairs, a beach bar and a great BBQ lunch was prepared and available upon arrival. We chose not to do an excursion this trip, since we wanted to just sit on the beach enjoy the view of the water and soak up as much vitamin D as we could during our stay on the island. We had been to Nassau in the past, so during this visit we visited a local botanical garden, Ardastra Gardens and Zoo. The trained flamingos were great along with seeing many birds, turtles, reptiles and many beautiful flowers and trees. it was a short taxi ride from the dock. Senior Frogs is our favorite place to sit by the water and enjoy a beverage before we head back to the ship. We try to plan a cruise yearly, since we feel get the best value for our money. We like to have our destinations determined, and not have to decide where to go for dinner or decide what entertainment to enjoy. Being on a cruise gives you many opportunities to enjoy many different types of food, many different types of entertainment, or just sit and do nothing if we choose, all on a large floating city. We look forward to next year, we have already booked a 7 day Disney cruise from San Juan. We will be traveling with our children and grandchildren in January of 2020. Read Less
8 Helpful Votes
Sail Date: February 2019
The Carnival Victory is a ship that needs to be put out to pasture. The ship looks about as old as they get, despite Carnival's supposed "refurbishment." From what I can tell, all they did was add two fast-food stations to ... Read More
The Carnival Victory is a ship that needs to be put out to pasture. The ship looks about as old as they get, despite Carnival's supposed "refurbishment." From what I can tell, all they did was add two fast-food stations to the pool deck to help with the lunch overflow. You get what you pay for in the cruising biz and this ship was every bit as cheap as its price-tag. The Pro's - Check in was a breeze. Guy's Burger Bar is pretty good. The gym was decent. The Con's - They lost our luggage despite the fact we paid for "Faster to the Fun." The FOOD WAS TERRIBLE. Worse than a school cafeteria. I'm not joking. There were no "stations" at the buffet, only a perpetually long line, filled with annoyed people looking to further fatten themselves. Oddly, there wasn't really much in the way of "hand cleanliness" as found on other cruise ships. The room was passable, except for the balcony, which had signs of rust everywhere and windows in need of cleaning. The public spaces on the ship wanted to be a "South Pacific" style, but come off looking very cheap and dated, like one gigantic bad porno set. Tacky tile everywhere the eye can see, filled with dim multicolored signs for the various bars/lounges. The casino was NOT very giving, but that might just be my luck. Also, it was toxic in terms of its smoke content. The aft deck is completely a waste of space. The mini golf course is falling apart and laughable. There is a large "sunning" deck that would be better used as a sports court. The activities were minimal on the ship, with little in the way of actual planning or coordination. The lobby bar was minuscule - most trivia events happen here and there isn't much seating. We had to always wait to get seated in the dining room - 20 minutes was the minimum. Elevators take forever to arrive. The staff is pretty unfriendly overall. I could go on an on about how terrible this ship and our experience was. TRUST ME on this - you will be disappointed. Even if you think I'm one of those negative nellies - you'd be wrong. I'm a pretty forgiving sort. I was actually rooting for the cruise to be good at every turn as I don't get much time off. So....yeah. Buyer beware. Read Less
5 Helpful Votes
Sail Date: February 2019
Have cruised Carnival, Royal Caribbean and Norwegian lines. To start off with we arrived early to board only to find mass confusion and long lines. We arrived at about 11:30 and did not get on board until close till 3:00. We then ... Read More
Have cruised Carnival, Royal Caribbean and Norwegian lines. To start off with we arrived early to board only to find mass confusion and long lines. We arrived at about 11:30 and did not get on board until close till 3:00. We then attempted to get some lunch after boarding but lines for the buffet were absolutely horrible.... If there was communication in regards to why such late boarding we did not hear or get it. Our frig never worked, even though we continuously asked about getting a different one. I had beers and water delivered so that we could enjoy a few drinks in our room but we could never get them cold... Our bathroom seemed to not have gotten cleaned because of the hair on the floor in the sink and in the shower. Super disgusting.. The remote for the TV also only worked after continuously pressing the buttons, removing batteries ect... when we asked about it we were told that it really wasn't the right remote that is why it didn't work correctly. um ok The food was probably the biggest disappointment. Of the cruises that we have taken I have never had such low quality food. Our evening dinners were NEVER even warm... and we are not that picky of eaters but even the buffet food was difficult to find something warm. We did like the fresh omelette station which doubled as a sandwich stop during the day too. The hamburgers were good also. But we did not go on a cruise to eat hamburgers.... We met several other couples that expressed the same feelings about the food. If I would have found a review previously on this I probably would not have selected this ship. As of now I would not ever go on another Carnival line cruise. Read Less
2 Helpful Votes
Sail Date: February 2019
the layout of this ship is NOT user friendly, the lido has two lines for food instead of an area of buffet that is spread out. the end result is very long lines even if you only want a salad. there seem to be two bulkheads on this ... Read More
the layout of this ship is NOT user friendly, the lido has two lines for food instead of an area of buffet that is spread out. the end result is very long lines even if you only want a salad. there seem to be two bulkheads on this ship making navigation to different lounges or restaurants difficult. food and entertainment average, They did have a comedy club which we enjoyed very much. The service in the dining room was actually quicker than waiting in line in lido so we took most of our meals there. Carnival did one thing that was REALLY SPECIAL on Valentines day they did a mass renewal of wedding vows on all their ships followed by dropping red pink, and white balloons over us in the atrium. the staff was great had a problem with the tv, and they brought out a remote control right away but discovered it was the tv itself so the very next morning they brought out and installed a brand new television, kudo's to the maintenance team. Read Less
2 Helpful Votes
Sail Date: February 2019
Going to list the overall cruise in sections: 1. Day 1 (Disembark) – Cruise launch was great no complaints. 2. Day 2 (Fun At Sea) – Nothing to say about this day. 3. Day 3 (Half Moon Cape) - I woke up by a loud banging and ... Read More
Going to list the overall cruise in sections: 1. Day 1 (Disembark) – Cruise launch was great no complaints. 2. Day 2 (Fun At Sea) – Nothing to say about this day. 3. Day 3 (Half Moon Cape) - I woke up by a loud banging and power drill noise from Deck 0 where the ship crew stay around 7 – 7:30 AM in the morning and continued throughout the day. Dismissed it because we had a good time Half-Moon Cape. Went to the service desk kiosk to check our sail & sign cards balance for our cabin and found a unannounced “Gratitude” fee for each person in the room which came out to $108 dollars. Talked with the service desk crew in this order: 1. First person we talked to mentioned that we had to pay this because the whole crew gets this tip (not true) for services rendered. 2. Second and last person helped us remove the charge entirely from our cabin. This shouldn’t take two attempts to remove this charge including if you’re already tipping the crew via cash already. 4. Day 4 (Nassau) – My wife and myself were both woke up by the loud bagging around 6:30 AM and I was not happy with this. Called room service about it and they said they will investigate it. Within a couple of minutes, I hear the intercom go off about two or three times for only the crew to hear without waking up all the guests on the ship and the noise stopped. Few minutes after that the room service manager came to the door wanted to investigate the room for the noise, told her that it already stopped and asked her if she called somebody about it because after a few minutes I got off the phone with her the noise stopped. She didn’t answer my question and said “Sir, it’s impossible for the crew to be working at 6:30 AM because they start working at 8 AM” and left which made me very not happy. Some time in the afternoon she called us back and said she was sorry about what we went through and gave us six $10 coupons for buying drinks which was nice, so we let it go. Nassau was a big disappointment since it’s all about shopping here or going to the amusement water park so didn’t have much relaxation or fun on this one. 5. Day 5 (Miami) – At 5:45 AM we got the loud noise once again which woke us up yet again. My wife was very angry and started stomping on the floor to make them stop which they did for a bit, but they started again in short multiple bursts so we couldn’t sleep at all. Got off the ship very tired. Overall – It was fun for a couple of days up to the Half Moon Cape but after that it was poor experience. Also, Randy Rose (Director of Entertainment) really needs to not reuse the same songs\ dancing routines in the Disembark Party & Nassau - Mega party…FYI…CHANGE IT UP. Another advise Randy, don’t dance in front of the guests while they’re getting off the ship on the last day from the long trip, the rest of the crew is maintaining a professional atmosphere saying goodbye to everyone except for yourself. COME ON! Read Less
1 Helpful Vote
Sail Date: January 2019
idid travel with a friend and we both visit Miami Beach and enjoy it . The embarkation and desembarkation where very quick and smooth .As a french speaking person the staff was very kind to answer at my questions to make sure i ... Read More
idid travel with a friend and we both visit Miami Beach and enjoy it . The embarkation and desembarkation where very quick and smooth .As a french speaking person the staff was very kind to answer at my questions to make sure i understand prpprely the iformations. The ship is such and awesome boat As a first cruse traveller i was very impressed about is structure ans the the organisation on board . The food was correct and avealeble at anytime of the day ,so I notice there was a lot of food weaste ,witch doen't not corresponse to my values. I appreaciate the antertainmentand activies speacely the Art Auction and the hot tubs. there is one thing i didn'T like it was to have go in the Casino eatch time we have to go to the guest service because of the smoke and the cigaret odoor . I did not travel with children but a saw a lot on them having a great time . One thing make a big difference to enjoy the cruse is the kindness of the staff ,eatch on them are so kind and so hard workers . Read Less
4 Helpful Votes
Sail Date: January 2019
This was a last minute booking with an amazing deal for a balcony room. We went in with no expectations coming in and left totally blown away with what a great time we had. Overall cleanliness on the boat was impressive in all the common ... Read More
This was a last minute booking with an amazing deal for a balcony room. We went in with no expectations coming in and left totally blown away with what a great time we had. Overall cleanliness on the boat was impressive in all the common areas. It didn't take more than a few minutes for an un-attended cup or plate to be scooped and cleaned away by service staff. Food was delicious with the exception of the Pizza Pirate. It nice to have that available 24 hours but we only needed to try it once and we were happy to fill up on all the other great options on the boat. Guy's burger joint was delicious as was the blue iquana tacos and burritos. The main dining was room was a great highlight with menus that changes and they always highlighted food influences by the port of call. Don't forget that you can always order more than one appetizer/entree/dessert! Our waiter during our entire cruise was Retno. She was very pleasant and new our name from the first evening and never forgot until we left. Even on open seating night and breakfast, she came by just to say hello and ensure that we were well taken care of. Desserts were always a highlight at every dinner. Entertainment on the boat was good. There was always a good selection of live music to be heard. Travis was a one man acoustic guitar player that was especially good. So were the multiple evenings of Karaoke!!! We definitely sailed with a talented bunch of passengers! Embarkation was quick and organized and leaving the boat was also pain free and easy. Highlighted destination was Cozumel at Chankanaab. All inclusive eating, drinking, snorkelling and finished off with a tequila tasting tour. Definitely worth checking out if you are considering an excursion. I was brave and had the ice and water while there. I have a sensitive stomach and it had no effect on me. Definitely peace of mind if you are worried about that. There's also a starbucks on site if you need a coffee fix. Overall great itinerary, entertainment and value for what was paid. FUN is definitely what was had and Carnival definitely upholds their reputation for being a fun boat. They should also be known for great service which was an unexpected highlight! Great job to all on the Carnival Victory! Read Less
Sail Date: January 2019
I have traveled in Miami with a good friend in January. My son suggest us the Cruse. We booked it from Miami just one week before our cruise. The low cost ''4 days Carnival Victory Cruise'' for Caraïbes escapes ... Read More
I have traveled in Miami with a good friend in January. My son suggest us the Cruse. We booked it from Miami just one week before our cruise. The low cost ''4 days Carnival Victory Cruise'' for Caraïbes escapes motived our choice. We started from Maimi and visited Keywest and Cozumel. Ports and shore excursions weren't our priority. So we decided to make excursions by ourselves. It was a good idea and not expensive to reach Paradise beach, were we past a wonderful sunny day. The cabin was on first floor and close to elevator so it was easy to acces upper floor to eat, dance, swim etc... We were very satisfy from staff. Guelmar our roomate at cabin 1343 and Wendie who work at buffet in morning. They were nice and always ready when we need them. Also the staff in upper Pacific restaurant were we eat late dinner. We also enjoyed activités on 9Th floor : Art auction, dance, spa and drink. We recommend the Cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
Wife and I decided to forgo Anniversary and Christmas presents and go on a cruise instead. We are both glad that we made that choice. This is our second Carnival cruise and we had a blast. I know people like to call it the party ... Read More
Wife and I decided to forgo Anniversary and Christmas presents and go on a cruise instead. We are both glad that we made that choice. This is our second Carnival cruise and we had a blast. I know people like to call it the party cruise line but it really wasn't any different than the Norwegian Cruises we have gone on. This one had very few children most likely due to the time of year. Embarkation onto the ship was lightning fast. We had filled out our stuff online...we after showing passport we pretty much walked onto the ship. No hassles at all. When we got to our room, we were quite surprised at the size of it. We just booked an interior room as we figured we wouldn't be in the room other than to sleep and chose to save our money for other things. The room was big, with huge closets, and a nice dressing area. The bathroom was a typical cruise bathroom. Flat screen TV on the wall....but the TV choices were pretty bad. Room was clean and was well serviced throughout the trip. The dining experience was very good throughout. Everything seemed to be of good quality and was all at least on par with what you would find at a chain restaurant like TGIFriday's. They have minimized most of the luxury items like lobster or put those on the premium menu, but even the nightly dinner options had something for everyone. Our wait staff was amazing. Steven and his assistant Ronald and Audeleen were one step ahead of us at every turn, and Steven surprised us as he was the featured waiter in the end of cruise show. Our best meal was a breakfast with steak and eggs....the steak being a 6 oz filet mignon that was cooked PERFECTLY. We love Carnival's chocolate lava cake and had that every night but one. The other deserts were hit and miss but there was good variety each night. The buffet was average and to us was the least enjoyable option. We enjoyed the burgers from Guy Fieri's, the Chinese food from Chopsticks and the Pizza Pirate. None were the best we ever had, but all were at least restaurant quality. People that we talked to that went to the Mexican eatery said it was very good. We didn't check out the sushi or the deli. We didn't drink a lot of alcohol but the drinks we did get were good and had a fair amount of alcohol. The entertainment highlights were definitely the comedians. Steve White and Al Romero were the two on board, and both were hilarious. Steve did 4 different shows and Al did 3. My wife bought Al's book and it is very interesting. Travis was the acoustic guitarist in the main lobby and he was exceptional. The other musical acts did not stand out. We didn't do the nightclubs or the deck dance parties. We LOVE the Dive In movies and watched three of them. It was chillier than expected on the deck, but the staff did provide blankets so we were comfy. I thought the daily schedules were decent every day except the sea day. There just wasn't very much to do during the day and then they cancelled the first showing of the stage show. There were a lot of excursions available. We are frequent visitors to Key West so we just did our own thing there. On Cozumel we did the Thrill and Chill zipline and snorkeling tour. It was a short taxi ride away from the port and was a lot of fun. New experience for my wife and I and we loved it all. The staff was a bit obnoxious with screams and stuff while ziplining but we felt comfortable and safe the whole time. Snorkeling was very basic as they had you follow a guide. It was a great intro to snorkeling....my wife and I are very experienced so it was nothing new to us but the water visibility was amazing and the area had a fair amount to see being right off the beach. When we got down we were supposed to have beach time and access to a bar and restaurant...but by the time we got done snorkeling there were only 15 minutes left. THere should be another hour at least so you can get some beach time. Disembarkation was easy as well, we took our own bags and were off the boat in about 15 minutes and through customs in maybe 10 more. We thoroughly enjoyed the trip and would recommend Carnival to our friends. THe ship was older but was clean. The food and entertainment was all good for the most part and we felt we definitely got our money's worth. The one significant change I would make would be to have the sea day the first full day, have Cozumel the second day, cruise back to Key West to have time there at night and then return to Miami. We did have a little drama as we had to turn around after leaving Key West for a medical emergency and there was a lost passenger that turned up after a while. Read Less
5 Helpful Votes
Sail Date: January 2019
Chose this cruise simply because it was an inexpensive short cruise that I could book at the last minute while spending a month or so in Florida. I had never cruised on Carnival and thought it might be a way to give them a quick test ... Read More
Chose this cruise simply because it was an inexpensive short cruise that I could book at the last minute while spending a month or so in Florida. I had never cruised on Carnival and thought it might be a way to give them a quick test drive. Little did I know that this "test drive" would turn out to be the "cruise from hell". I should have suspected something was wrong when they double charged me for drinks at dinner the first night. I discovered this when I went to the customer service counter at 3 AM on the first night because I couldn't sleep on the thing they called a bed and was unable to find anyplace open for a cup of coffee. They informed me that nothing was open from midnight to 6 or 7 AM. This is something I have never encountered on any other ship. There is always someplace open 24 hours a day. My inability to sleep was due to the beds having so little support that you dare not sit on their edge unless you wished to find yourself sliding onto the floor. After two nights of this I was ready to get off the ship and fly home until they finally agreed to replace the mattress in our cabin. The sliding door to our balcony was in severe need of attention as it was almost impossible to operate due to being off the track. They kept trying to tell me that it was supposed to be this stiff. I kept working my complaint up the chain of command until they finally came and seated it properly in its track on the last evening of our cruise. The staff, except for our cabin attendant and the dining room staff, were less than helpful and seemed to merely going through the motions. I have never seen a more lackluster and unhelpful bunch in 20 plus years of cruising. My first time on Carnival will be my last time on Carnival. Read Less
2 Helpful Votes
Sail Date: January 2019
I have been on 9 carnival cruises. This was by far the worst!! We never buy excursions from the cruise but we did this time just in case of inclement weather. They guaranteed if it was inclement weather you would get a refund. We bought ... Read More
I have been on 9 carnival cruises. This was by far the worst!! We never buy excursions from the cruise but we did this time just in case of inclement weather. They guaranteed if it was inclement weather you would get a refund. We bought the Dolphin encounter that also included paddleboarding, kayaking, and snorkeling. we had the dolphin encounter but they cancelled paddle boarding, kayaking, and snorkeling. At first they blamed it on the weather. Which was perfect of the time no wind full sun 79 degrees. In the end the blamed it on they had no fish due to a storm 3 days prior....We were not informed until we were getting on the bus. We ended up having to pay for a taxi and pay for snorkeling on a different Beach. Which was amazing but we could have done it way cheaper without the cruise ship. The lady at the ship excursion desk was very rude and they would not compensate any of our money. Also our room person did not even clean our room half the time. We They only had one real show and that was the last night at 10:15 p.m. they cancelled the earlier show. That was the first time we saw the dancers and singers. The food was okay. The only thing good about the ship was the company we were in, the other guests on the ship, and our server at dinner Miluska. I think I may choose a new Cruise company next time I go. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise as it was reasonably priced to book. We took 7 other younger couples, many of whom were 1st time cruisers. The positives...most of the working staff are positive, energetic, enthusiastic, and service minded. The ... Read More
We chose this cruise as it was reasonably priced to book. We took 7 other younger couples, many of whom were 1st time cruisers. The positives...most of the working staff are positive, energetic, enthusiastic, and service minded. The cabins were comfortable. The excursions were easy to book. Excursions taken by our group were very positive. Boarding and departure were simple. The food was plentiful and most of it...tasty. The onboard entertainment was good. The gimmicky raffles were fun even though they clearly existed to encourage you to spend more money. The negatives...most in our group purchased the premium internet package prior to boarding. It was useless. Everyone we spoke with said the same. And...forget about getting a refund. Customer service would NOT refund internet packages despite its clearly being an unacceptable service level. We purchased the ‘bottomless bubbles’ package prior to boarding. However, the staff has to swipe your card and you have to sign for every soft drink you ‘purchase’...which is a hassle. The bigger hassle was on the second day when they refused to serve us despite having paid for the service prior to the cruise. Reason? ... the credit card used to purchase all items prior to the cruise had to be re-swiped for all on cruise purchases...soft drinks included. Sure wish someone...anyone...told us this! After our 3rd visit to customer service, and waiting in the time consuming line, we then had to deal with an unpleasant and uncooperative customer service rep who rudely shared with us that we were the problem, not them. So...we decided it was time to share our experience with his boss, the customer service manager. She was delightful, empathetic and aware this was a frequent Carnival “problem”. Her ‘service recovery’ efforts were marginal, but because she was pleasant and professional, we let it go. Be prepared to spend far more than the cost of the cruise as nearly everything except the basic food/dinner costs extra. Seasoned cruisers know this. It was disappointing that so much nickel and diming goes on beyond the base cost of the cruise. Read Less
Sail Date: January 2019
I explored Miami for a few days before going on the cruise. I went to the Art Deco weekend which I can recommend. It is on Ocean Drive. Lots to see, shop and eat. Near the beach. The Viscaya mansion is also a great visit with a European ... Read More
I explored Miami for a few days before going on the cruise. I went to the Art Deco weekend which I can recommend. It is on Ocean Drive. Lots to see, shop and eat. Near the beach. The Viscaya mansion is also a great visit with a European feel and lovely gardens. A beautifull look over the bay. I came early for embarkation. They forgot to stamp my pasport at the airport so it was a bit of a husstle to prove when I came into the country. I had my Esta visa and my travel plans including tickets at hand. The lady at the desk was very helpfull and got it sorted out. It beeing my first cruise I took my fist day to have lunch and explore the ship. Rooms are ready around 1.30 in the afternoon. Diner was very nice every day in the dining room. A good selection of food, nice people at the table and lovely staf. It is a bit of a labyrint getting around the ship. I liked all the bands playing in the evening, enjoyed a lot of live music. I am not really a show person. Key West was a great first stop and it is easy to explore by yourself just walking. I went to the butterfly house, Hemmingway house (with all the cats) and the Aubudon house. The weather was a litlle off so it was not a good day for the beach or sailing. In Cozumel I took a taxi to Chankanaab which has a nice beach, snorkling, animals, ..etc. Had a lovely day with good weather. On the cruise day I hung by the pool. I really enjoyed this cruise. Beeing from the Netherlands it is a luxe that we do not know in Europe. Nice cabin with plenty of room, lovely staff, great food and entertainment. Read Less
Sail Date: January 2019
Six of the seven cruises I have been on were with carnival cruise line. I’ve always liked carnival but little by little they are eliminating some of the things that made them fun. Some unexpected changes were rather disappointing. No ... Read More
Six of the seven cruises I have been on were with carnival cruise line. I’ve always liked carnival but little by little they are eliminating some of the things that made them fun. Some unexpected changes were rather disappointing. No longer do they serve lobster on elegant night, no longer do they provide free room service around the clock, buffet times are shortened so we actually missed the buffet twice. On this cruise while it was only a four day cruise I was also disappointed that the dress code was not enforced in the dining room especially on elegant night. More and more the cruise line is adding options to be paid for rather than included in The cruise price, and that was always one of the benefits of cruising. I have another cruise booked with carnival and I’m hoping things will be better on a longer cruise as they have been in the past. This was the first time I upgraded to a suite and the extra space was very nice, and VIP check-in was included. The only issue we had with the room was that there was no signage on how to use the lights which were a bit tricky due to the fact that we had a handicapped room. We tried all of the buttons and because we didn’t know better we actually alerted staff to an emergency in the room When there wasn’t one. We needed a sail and sign card to activate the lights But had no way of knowing that without any signage. The extra large balcony was a bonus, And we enjoyed that. Just before sailing I was upgraded to this room from a regular suite and while I knew it would be a handicapped room it wasn’t that we needed a handicapped room and it was a bit confusing. Service in the dining room was excellent, but the room service bringing us coffee in the morning got it wrong every single morning. They apologized profusely each morning as well and righted it, but it was a little annoying that we had to send them back each morning. I’ll say that we did have a good cruise and enjoyed ourselves but things have been better in the past Read Less
1 Helpful Vote
Sail Date: January 2019
If you're looking for a cruise with nonstop fun, Carnival does just that for you. My boyfriend and I cruised Jan. 11th-14th and it was my boyfriend's first cruise. He's never been very interested in cruising before but after ... Read More
If you're looking for a cruise with nonstop fun, Carnival does just that for you. My boyfriend and I cruised Jan. 11th-14th and it was my boyfriend's first cruise. He's never been very interested in cruising before but after this fun 3-day cruise, he already wants to book his next. Embarkation was very easy and quick and we left our luggage with the guys at the port so once we got on the ship we went straight to Cantina and had some deliciousss tacos! The fun began with the Sail Away party which was SO much fun and they had a special on margarita pitchers so... enough said. Food was great, music was great, very upset that we didn't get lobster on elegant night 'cause let's face it, Carnival can afford it and we are paying for it and for past cruisers, WE KNOW YOU USED TO OFFER IT SO..... I'd like to make a special shout-out to our room attendant Johnny from Peru. He was awesome, so attentive, and always ready to help us with anything we needed. Also, the guys from the restaurant were so sweet and patient and helped us make great selections. I, unfortunately, forgot their names but they were a wonderful group from Singapore and Iran. The cabin was very nice and clean, I really liked it, the bed was so comfortable and there are automatic lights that turn on when your feet hit the floor in case you need to use the bathroom late at night. The entertainment on board was awesome, the performance at dinner was hilarious and the shows at the theatre they have is SPECTACULAR! One thing I didn't like was that on Deck 8 there was a weird mildew smell by the elevators and constant smell of weed which surprised me being that the rooms are always being cleaned and I figured by the end of the first day they'd nip that in the bud quick. Also, they only have four of those private bed things on the Serenity Deck and I feel they could add a few more of those!! I don't think I would do Victory again only because I'd like to explore other ships but for anyone who hasn't ever gone, I'd definitely recommend. Read Less
Sail Date: January 2019
We cruised from January 4-7th on the Carnival Victory from Port of Miami going to Nassau, Bahamas to get some after holiday’s R&R. We drove down to the port and we did a pre-pay parking service thru Jet Port this was easy and ... Read More
We cruised from January 4-7th on the Carnival Victory from Port of Miami going to Nassau, Bahamas to get some after holiday’s R&R. We drove down to the port and we did a pre-pay parking service thru Jet Port this was easy and convenient, and they also provide a shuttle from parking to the port. The embarkation was easy and went quickly to the ship, the picture takers were snapping pictures as we went thru the gangway to get onto the ship, we also paid $39.95 for Faster to the Fun (FTTF) and with this service you're supposed to get priority security check in and boarding with first access to your cabin, priority luggage to your room and debarkation choices, it's purpose basically is to provide faster and priority service and price is per cabin so if you have multiple people in your cabin it will pertain to all parties, and based on my experience this was a total waste of money to spend on this service because even though we had it identified on our sail and sign card none of the crew seem to matter or acknowledge for that fact that we had FTTF. Once we got to our cabin room 6223 which was an inside cabin with balcony which is closer to the bow of the ship, our luggage wasn't there when we got there so I found our cabin steward to see where our luggage was since we purchased FTTF and other cabins had their luggage waiting, he advised us to give it a few minutes it took about 20-25 minutes to get luggage-No FTTF there, we then decided to go the guest services to inquire about the internet services that they provided and to add money to our sail card, they offer Wi-Fi Service and their HUB App with the Wi-Fi service you can only communicate thru apps i.e. Facebook, WhatsApp, Instagram, twitter which was not worth getting to be to only be able to communicate thru those apps you can also purchase for $5.00 the HUB app texting where you can text your party or people that have the app and pay $5.00...FYI if one person gets the Wi-Fi I was told everybody in the party has too purchase also. Made our way up to the Lido Deck which is the pool deck area which you will also find your informal/casual dining such as the buffet. Guy's Burger Joint was my first stop for some burgers and hand-cut fries which was delicious lines moved fast and practically no wait. I purchased the CHEERS! beverage program which is an all-inclusive drink program I paid a flat daily rate (again if one person purchases the program the whole cabin party must purchase. I hate the way carnival nickel and dimes you for every little thing. For the most part I enjoyed the cruise, the food was phenomenal weather we ate at the Lido Restaurant or the Pacific Dining we signed up for late dining which is around 8:15 our waiter Louie was very nice and accommodating, provided us with whatever we needed never felt as if we were bothering him, he was always nearby. I did find that some of the crew tended to be very rude especially when they called us to the muster station for our emergency practice as well as when we disembarked the ship, I found that to be unacceptable. Due to the playoff's the football games were being televised in the Skybox Sports Bar so I spent much time watching the games on Saturday and Sunday the bartender Davut was so nice and friendly we talked and joked around he was the best!!! I enjoyed to cruise all in all until we got back to the port to disembark we check our bags the night before so you have to have them out by 11pm the night before as a FTTF member-------BIG MISTAKE !!! while we were dining for breakfast they cleared the ship back in port and started calling the different decks for the people that didn't check their luggage and basically no one check luggage so the debarkation process was a mess and got backed up because everyone with luggage was getting off first and FTTF was not acknowledged they even stopped letting people off for about an hour to get things settled down they started shoveling people into one of the large entertainment rooms and we sat and waited until it was our turn to go and we didn’t get off the ship until around 10:30 -11am these people were rude rude rude and talking to people any kind of way until one of the passengers actually said something to them. just don’t waste your money with the faster to the fun FTTF because they don’t even acknowledge it, it was like we penalized for checking bags because the others were given first priority-which sucks- I digress on this issue ----all in all I did have a good time and would book again in hopes that those kinks will be worked out in the future. Read Less
2 Helpful Votes
Sail Date: December 2018
Very Cheesy decor, vibe. Had to walk through smoke filled casino to get to certain parts of ship including kids game room. Not much for 10-14 year olds to do. Most hot tubs and the better pool didn’t allow under 18. The ones that did ... Read More
Very Cheesy decor, vibe. Had to walk through smoke filled casino to get to certain parts of ship including kids game room. Not much for 10-14 year olds to do. Most hot tubs and the better pool didn’t allow under 18. The ones that did were packed and unappealing. You get what you pay for (and less). Extra Charge for WiFi which doesn’t work. Pray there’s no emergency because muster drill unorganized, held on loud cramped deck so you can see or hear anything. Fitness center dark and weird, felt like you were working out inside a UFO. Cabins were comfortable enough, sit down dinner food not bad and waitstaff nice. Only other cruise I have been on was a Disney one which I now see was way worth the cost. No comparison between the two. While nothing terrible went wrong couldn’t wait to get of this boat- better to pay for higher end boat or cruise line for sure. Read Less
2 Helpful Votes
Sail Date: December 2018
We decided to treat ourselves to a little family R&R this Christmas after a difficult year, and thought a three-day trip to Nassau sounded like fun. And for the most part, it was. We took the Brightline from West Palm Beach to Miami ... Read More
We decided to treat ourselves to a little family R&R this Christmas after a difficult year, and thought a three-day trip to Nassau sounded like fun. And for the most part, it was. We took the Brightline from West Palm Beach to Miami (the three of us made the 75 minute trip for $100 round trip), but had a bit of trouble finding the shuttle, so we just Ubered over. (Tip #1: Finding public transport all the way to Miami Port is not realistic -- plan to taxi or Uber from the train station). BOARDING: We arrived a bit early for our 12:00 boarding appointment. Wound up sitting in a lounge area for about an hour -- then discovered we could have checked in earlier. (Woops). But it was fun watching the other guest arrive and go onboard. The vast majority of guests on this cruise were African American or other ethnic minorities. (Tip #2.) We were seated at dinner with two single mothers and their teenage children -- they were very nice, and we got along. However, my husband would have liked other men to chat with. CABIN: Our cabin steward met us in our state room within an hour of getting there (Tip #2: We had to wait about an hour after we got onboard to get to our room at 1:30), and immediately set to work getting extra towels and ice, and making up our daughter's bed from the pullout couch. We tipped her up front (and added a bag of chocolates), and this seemed to be greatly appreciated (we got a spa gift card)! SEA SICK? We did not need Dramamine the whole time - we stayed on bottom floor near middle of ship, and could hardly tell the boat was moving. I was worried about being sea sick, and this was a nice surprise! DINING: We ate in the main dining room (early seating) all three nights -- the food was great, the service attentive. The first night we had a problem when we discovered that we had misinterpreted the rules about wine in the dining room: Based on what I had read on CC and Carnival websites, I had understood that we would be charged $15 if the dining steward opened the wine for us. As it turns out, you will be charged the $15 if you even bring the wine into the dining room. We discussed this with the manager, and he insisted that this rule was firm. (Kind of pissed me off, since we had brought a cork screw for this purpose.) (Tip #3: If you want to avoid the cork fee, keep it in your room.) One extremely pleasant surprise: at the brunch I had a slice of lemon cake (with glaze) that was superb -- just like my grandmother's signature poundcake, which I haven't tasted since she passed 15 years ago. The waiter saw how much I liked it and brought me three pieces! We did try out the burger place (yum) and late-night pizza (double yum). The one thing I wish they'd had was a popcorn machine in the comedy club lounge. I suspect they would move more drinks if they had a few salty snacks! (Tip #4: Tried the Chop Sticks restaurant, but found that disappointing, very bland.) ACTIVITIES/Shore Excursions: (Tip #5) The best way to get to Paradise Island/Atlantis from the dock is to go through the "Festival" building and make a sharp right. There you can get tickets for a water ferry that runs every 30 minutes for just $4 per person (each way.) The excursions can be a bit pricey. The Marina Village is pleasant -- just beware that (Tip #6) if you want to see the Aquarium at the Atlantis, it will set you back $40 or more. Apparently they greatly raised the rates from a few years ago. We had hoped our daughter would want to spend some time in the Club O2 (15-17 year olds), but when we went up there wasn't much going on. Went up twice and didn't even see any staff in the club. Suggested that they focus on teen-friendly activities like the "Spa Pamper Party" my daughter attended, and loved. Maybe have a dedicated hot tub or pool for this age group. SERVICE: The crew and staff we encountered were friendly and helpful. The singing and dancing wait staff in main dining room were a trip! There were just a couple of things that could have made the trip even more memorable: (Tip #7: There is no chaplain or chapel, and no way to go to Mass on Sunday, which is a sea day -- I checked with customer service to see if any priests were registered, but they insisted that there was no way to know.) (Tip #8: The Carnival APP is a great way to stay in touch with teenagers and other family members while onboard the ship -- though not on excursions. It would be great if they could find a way to include a way to contact customer service, room service, etc. through the App -- if there was a phone list for the different stations onboard, I must have missed it. I also suggested that Carnival might use the app to make general announcements … it is very difficult to hear the announcements from the Lido deck.) DISEMBARKATION. (Tip #9) Even if you use Express Service (and carry all your bags with you rather than leave them outside your door on last night), it takes a while to unload the whole ship -- we had to be outside our staterooms at 8:30, and weren't called until close to 10:00. Once our level was called it went very quickly. So … overall, I'd say it was a good value for what we paid, though I think we'll try another cruise line next year. I'd like to be able to use a hot tub without being assaulted with rap music. (The island beats were music enough for me!) Read Less
Sail Date: December 2018
After a really bad year prior, I wanted to get my family out on a genuine vacation, not one spent constantly visiting family members in the hospital (it had been one of THOSE years). We were going to spend some time near Orlando, so ... Read More
After a really bad year prior, I wanted to get my family out on a genuine vacation, not one spent constantly visiting family members in the hospital (it had been one of THOSE years). We were going to spend some time near Orlando, so decided to check out a cruise for a number of reasons: * My husband is disabled and has mobility issues, so he spent a lot of time in a wheelchair during this trip. I was a bit concerned about how easily we were going to be able to get onto the ship and how we would navigate crowds, but they had an area for handicapped embarkement, which made the process simple. We didn't have terribly long lines for elevators and people in general and crew were very helpful, which was awesome, though there's always that one twit who can't figure out that it's HARD to stop a 175# man in a wheelchair when going up and down the ramps. He was able to navigate his own way around the ship to a certain extent, which is something he's often leery of attempting. This experience really built his confidence. * This means he also doesn't drive much, so I was handling most of the driving. The appeal of a cruise was that we could visit different locations without having to switch hotels, repack everything or have long drives in between destinations. We could sit back and enjoy ourselves instead. Because of this, I'm now looking at cruising for most of our vacations, because it takes a lot of strain off of me, his primary caregiver. * Because it was the first time my daughter and I had been on a cruise, we went with cabin 1001, which is an interior with a walkway view, thinking that we'd be able to see the horizon if needs be for seasickness issues. We couldn't, but it was just a few steps to get out onto the deck where we could see the horizon, and we went there a number of times over the cruise because it was almost always empty and quiet - adding a couple tables and chairs would make it an ideal quiet spot for hanging out. Fortunately, nobody got sick anyway. The cabin, being ADA compliant, was a good size. It was kind of odd that they seemed to have removed a couch under the pull-down berth for our daughter, and had left a couple chairs in its place, but we really weren't in the cabin enough to worry about it. * Circle C: My daughter has some food allergies and is a total geeky introvert, so I was really worried that she wasn't going to want to hang out there with the other kids or get involved in the activities. SHE LOVED IT! There were several days and evenings we barely saw her, though we did have the rule that she check in regularly (this is where the app with messaging was priceless in terms of value!) and have dinner with us each evening. * WiFi: I work remotely, so I knew I had a few clients I would need to work with over the course of the cruise. The middle-road wifi, though a bit pricy, did the job quite well enough. I know some people complain about this, but it wasn't much slower than my usual country internet on our farm. * Carnival Hub app: As I mentioned above, for $5 each, the messaging feature on this app rocks! We were able to quickly communicate with our family members, including our then-13-year-old daughter who managed to get lost trying to find her way around. It also had the option that you could select if you were interested in an activity and see if anyone else in your group was also interested in it, which made it MUCH easier than the usual, "What do you want to do?" "I dunno, what do you want to do?" conversations ;) * Main dining room: We did the late dining option as it would get us to the table after having a chance to clean up and change from getting back on the ship when in port, and by having a fixed time, we never had an issue with cold food or long waits. I don't know if he's still on the ship, but we had Raymond as one of our servers, and he was just such an awesome little ball of energy! Always happy, always ready to help with anything. We also had breakfast there when we got back to Miami, and were able to get a solid, filling breakfast before we started the next leg of our journey. * Key West: My daughter and I just walked off the ship and walked around town. We had a wonderful time and got to take some great photos. There were excursions available, but we just decided to do some wandering on our own and did fine. * Cozumel: My husband joined us for this port, and we again just wandered off of the ship and did our own thing. He is fairly fluent in Spanish, so we just passed all of the usual port-of-call ripoff stores, got a taxi and went further inland. We went to a Catholic church on the island, San Miguel Archangel, which had some beautiful stained glass work and artistry. We then wandered around the markets in the area there and had some fun haggling. Most of the folks in the area there had some English, but would talk my husband's ear off when they realized he spoke their language :) Very friendly people. We then headed back towards the port and caught a taxi to a resort to do a little snorkling. I had picked up a couple full-face snorkles off of Wish that were about $35-40 including rush shipping and they worked fabulously, for less than the cost of one on the ship. Had dinner at Three Amigos near port, and though it was a little loud inside, sitting outside under the stars was beautiful! * Activities: There was always something going on - not being game-show or drinking folks for the most part, we still had fun looking at the gallery, participating in the art auction, going to shows, enjoying music, watching movies on deck (in the hot tub! How much better does that get!), doing crafts and just having fun. If you like a bit of quiet and the main pool area isn't doing it for you, head aft towards Pizza Pirate, as that area of the deck is much quieter. * Serenity retreat: I was actually really disappointed with this, because my husband could only access the bottom deck of this, and the amount of noise bleeding through from the main pool area was overwhelming. Kid-free? Yes. A quiet retreat? Not a chance. We did better at the aft pool area. * Faster to the Fun: We went ahead and picked this up, partially because I wasn't sure how worn out my husband would be by the time we got on the ship and wanted to be able to get right to our cabin fairly quickly. Well worth the investment! * General impressions: Sure, the Victory is aging a bit and beginning to show that, but the way some people talk, you'd think it was falling apart. It's still a solid, serviceable ship with decent traffic flow, lots to do and low prices. We liked it enough that we returned for a 3-night weekend cruise in May for just the hubby and I and had a wonderful time! Read Less
Sail Date: December 2018
This cruise was one to remember. I went on a trip with my boyfriend and coworkers. The overall cruise was exactly what I imagined/saw in videos before setting sail. My room was much larger than I anticipated and the drinks were much better ... Read More
This cruise was one to remember. I went on a trip with my boyfriend and coworkers. The overall cruise was exactly what I imagined/saw in videos before setting sail. My room was much larger than I anticipated and the drinks were much better than what I am used to getting at a typical bar (I live in LA). The food was okay, not amazing but those chefs work their butts off!! The one thing that stood out to me and made this a 5star trip was the staff. Whoever is in charge of payroll seriously needs to work on getting them ALL a huge raise! A few employees that stood out include Suan, Owen, Maribeth and Chris. Suan is such an incredible guy. His positive attitude and love for life showed in everything he did. He is a 5 star worker who also managed to engage with guests and bring laughter/energy. I would like to hire him to manage my company here in LA! (Lookout carnival). Owen was so polite to all guests. He made us feel so comfortable knowing he was overseeing our sleeping quarters. He seems to be a natural leader and I can see why carnival has him on board. On my next cruise I will request to stay with him again. Maribeth was such a bright energy in the dinning hall. She remembered EVERYONES name after hearing it just once. If guests had complaints or were displeased with the food she did ANYTHING to please them and did it with an infectious smile. I wish she could have taken off her uniform and joined us at the table for dinner. Lastly, Chris the Director, was a bright energy during the trip. He engaged with guests of all ages and knew how to break the ice. In the midst of chaos he was able to reassure guests and make them feel safe. I can see why you have him directing the carnival victory. Bravo to all staff who wore a smile and all greeted guests. Your hard work is not overlooked! Read Less
4 Helpful Votes
Sail Date: December 2018
We knew about the refurb because we have been on the sunshine. Best embarkation in 75 cruises. We were on the ship within 10 minutes of entering the building--amazing. The LITTLE things made a great big difference. When you get up at ... Read More
We knew about the refurb because we have been on the sunshine. Best embarkation in 75 cruises. We were on the ship within 10 minutes of entering the building--amazing. The LITTLE things made a great big difference. When you get up at night soft lights along the floor show the way to the bathroom without waking up others . The cruise cards are already punched to attach to a lanyard. The chocolate melting cake is served with ice cream without asking (dont miss this). The hooavous rancheros at the blue iguana are another do not miss.The Caesar salad dressing was the best I have ever had on land or sea.They told me they make their own. The wait staff was superb ( I offered to adopt Wendy from Bali). She was a ray of sunshine even after a long work day. The singers and dancers were very good and there was a live band which is becoming rare as you know. the room looked like brand new and I guess they were as it was just refurbished. I drink decaf coffee and it is usually poor but not on this ship. It was rich and full flavored and always tasted fresh even in the buffet. I didnt try the slide although it sure looked like fun. Plenty of space to get away from children if that is your desire. The staff must have been good at entertaining the littles because they were not a problem although there were many aboard. The last day was a problem because one passenger chose not to wait until we arrived in Miami to disembark and we spent 8 hours sailing back to the middle keys looking for him. Sad beyond words. Nobody complained but it was a somber mood the rest of the day. We had to eat the next cruise passengers welcome aboard lunch as they waited 10 hours to board in Miami. I wish there were a way to prevent this kind of thing and I am sure the cruise lines wish there was also. If you are looking for a great short getaway this was is top notch. We will do it again I am sure. Read Less
2 Helpful Votes
Sail Date: December 2018
Missed our flight after an 8 hour delay with no apologies or compensation, disgusting! This is how a corporate company treats it's customers? Sad. We incurred $1000 extra of expenses for this and I would think twice about sailing ... Read More
Missed our flight after an 8 hour delay with no apologies or compensation, disgusting! This is how a corporate company treats it's customers? Sad. We incurred $1000 extra of expenses for this and I would think twice about sailing Carnival ever again! The ship was chaos trying to get a phone line or internet, never did. Most people very upset as family and friends were waiting in Miami not knowing where the ship was or what happened. Carnival needs to do the right thing and offer each person on that cruise 50% off their next cruise otherwise people will think twice about cruising Carnival again. Everything else on the ship was great, sad they treated people like that on the last day. Condolences to the family of the deceased passenger. Customer service on the ship was very poor with regards to this incident. Not even sure why ship went back when the Coast guard was handling the situation. Room and dining service was good, liked the new menu. Cruise was good up until the last night. Read Less
Carnival Victory Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.7
Entertainment 4.0 3.7
Public Rooms 3.0 4.0
Fitness Recreation 3.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 3.0 3.4
Service 4.0 4.1
Value For Money 5.0 4.0
Rates N/A 4.3

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