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2 Helpful Votes
Sail Date: June 2018
This ship either needs a major overhaul or to be retired from fleet. Carpet, paint, plumbing, cabinets,... all show a lot of wear. Sewer smells around ship were unacceptable. One daughter & fam had no hot water for over 24 hrs. ... Read More
This ship either needs a major overhaul or to be retired from fleet. Carpet, paint, plumbing, cabinets,... all show a lot of wear. Sewer smells around ship were unacceptable. One daughter & fam had no hot water for over 24 hrs. Every door in our suite would not close properly & made noises. Bathroom was filthy with mildew & visible grime when we got in. After many cruises with Princess, this was my first disappointment! Unfortunately we had 3 families join us this year & were embarrassed! No upgraded IT services & photo services like newer ships. Really disappointing experience! Also- low energy cruise director didn’t help matters. British Invasion show was excellent. Heartland Duo was also excellent & we followed them around ship. If you are not a seafood lover, options in dining room menu are limited. Food quality also seemed off par on this cruise. We usually love to watch a few movies under the stars... but the selection of movies (Star Wars, sci fi, etc) was not appropriate for this group of mostly over 55 yrs of age... bad choices! Read Less
2 Helpful Votes
Sail Date: June 2018
We chose this cruise for the itinerary, knowing that this is an older ship and reviews were not glowing. The Golden was in deed that. Mini suite was nothing special, bathroom had tub/shower, but no plumbing problems which I was worried ... Read More
We chose this cruise for the itinerary, knowing that this is an older ship and reviews were not glowing. The Golden was in deed that. Mini suite was nothing special, bathroom had tub/shower, but no plumbing problems which I was worried about from former reviews. But, yes sewer odor noticed on immediate arrival and maybe 1or 2 times after and water leaks and buckets on floors. The guest laundrette will close and it will be a pain. To the food and entertainment was sub par...not a foodie cruise but Alaska and the excursions were delightful! We also did enjoy the land portion and thought it was handled well. Cabin steward was functional, but there left carts and supplies in hallway all day long probably due To lack of space. The bed was comfortable and adequate space for belongings. Pool area food was good. Ran out of certain Alaskan beer. Only 1 of 2 specialty restaurants was good, we even cancelled a 2nd return to the Italian restaurant. The front desk and the bar staff were very good, some of the small venue entertainment were enjoyable. Read Less
1 Helpful Vote
Sail Date: June 2018
The Golden Princess sure fits her name. We had a lovingly cruise. The crew was helpful, positive and worked hard to please. There was good communication between the cruise director/captain and passengers. The food was excellent. The ... Read More
The Golden Princess sure fits her name. We had a lovingly cruise. The crew was helpful, positive and worked hard to please. There was good communication between the cruise director/captain and passengers. The food was excellent. The shore excursions were well planned. The Alaskan Scenery was so overwhelming from our balcony. The glaciers were the highlight of the cruise and the captain got us as close as safety allowed. Our stateroom was full of all the amenities of a plush hotel. I was surprised the shower was so nice. Our stateroom steward seemed to always be handy to help and give information about the ship, especially when he found out it was our first cruise. I noticed how well the ship was maintained. At every port, maintenance crews were out washing and painting. I compared our ship to others docked and I noticed how much better the Golden Princess was maintained. I used one of their fitness trainers who gave me some very good personal instruction. We will go cruising again because of our excellent experience Read Less
6 Helpful Votes
Sail Date: June 2018
This was our first cruise and didn't know what to expect. But given the reputation of Princess, we didn't think that any further research was necessary. Our mistake. Lets start with the good. The service in the Bernini room far ... Read More
This was our first cruise and didn't know what to expect. But given the reputation of Princess, we didn't think that any further research was necessary. Our mistake. Lets start with the good. The service in the Bernini room far exceeded our expectations. The head waiter, Genel, was incredible. Both my wife and I have dietary issues and he looked after us and welcomed us like family. They are wasting his talents on this ship. He went out of his way to prepare a gluten free / sugar free dessert to celebrate my birthday and made it a special night. The excursions were also great. We opted for the walking tour and cable car in Ketchican, and the whale watching voyage in Juneau. They did a good job with the glacier tours also. It felt long enough to enjoy the scenery without being so long that we tired of being there. I wonder how much the food prep and service staff appreciated the college fjord trip viewing time being during the dinner sitting though. And now the not so good... We complained daily about the toilet not working. My wife pre-booked distilled water for me as I use a CPAP. The water didn't show up until the 3rd request (2nd day). The plug wouldn't reach and the extension cord they eventually dug up wouldn't work. Thank goodness my sleep apnea is moderate. Due to another flight being late, we ended up waiting 60-90 minutes in the airport after we arrived with no idea what was going on. By the time we got to the ship, we were hurried down to a safety meeting. We figured that we might have missed some initial orientation information so we sat through the 'welcome to new cruisers' session. Don't bother. The meeting included 3-5 trivia questions about Princess and a lot of requests to put down a deposit on our next cruise. We also thought that the shopping session might be interesting. Don't bother. If you're not interested in purchasing goods from Effy or other Princess-affiliated stores, it's useless. My wife and I started to play the 'who's the first to spy today's attempts to sell effy jewellery to us' game. The cooking show and galley tour - useless. We sat through a 30 minute cooking display with screens too small to be seen from the back half of the theatre followed by a 3 minute walk through the galley - no explanations, just a walk to ... a sale of a cookbook and a $10 item sale. Refillable water bottles seem to be an issue on the ship too. I guess they get in the way of selling $2 bottles to the passengers. Airports can figure out how to make water bottle filling stations sanitary. I was particularly thrilled to see one of the servers accept a used glass from a child, hand her another glass that was pre-filled and proceed to fill the glass she was given and put it on a tray for another guest. Read Less
6 Helpful Votes
Sail Date: June 2018
The ship is in serious need of repairs and has a sewage smell irrespective of where you are on the ship. The conditions are terrible and the senior members do not care of your cmoplaints regarding the conditions on the ship. There was ... Read More
The ship is in serious need of repairs and has a sewage smell irrespective of where you are on the ship. The conditions are terrible and the senior members do not care of your cmoplaints regarding the conditions on the ship. There was smell of paint and leaks everywhere The food on the ship is not up to the required health safety standards. The food was cold at breakfast and when brought to the attention f the staff, we were told that we did not have to eat it and could just leave it. Food was also handled by bare hands and staff did not enforce the washing of hands in the dining area. Looking at the cruise staff, they seemed to be working long hours exceeding the normal working hours. Don't know what the requirements are for working hours, but it was evident that they exceeded the 12 hours/day. Not much entertainment as there was hardly any music on the upper decks. Will definitely not recommend getting on board of this ship Read Less
Sail Date: June 2018
We travelled southbound from Whittier on 9th June on the Golden, our fourth cruise and first with Princess. Whilst I never say never, it would take a lot to get me to book on this ship again, and that possibly says a lot for Princess ... Read More
We travelled southbound from Whittier on 9th June on the Golden, our fourth cruise and first with Princess. Whilst I never say never, it would take a lot to get me to book on this ship again, and that possibly says a lot for Princess Cruises. I will separate this from the Princess Land Tour which preceded our cruise, which was fantastic in every way. Simply, the Golden is an old ship. it has no WOW factor at all, and yes it has all sorts of problems with leaks, sewage and distinctly unpleasant odours in various parts of the ship. Dripping ceilings and buckets underneath were an all too frequent sight. We had a mini suite stateroom, in all honesty a balcony alone would have been acceptable. We got a bath tub and an extra television, plus admittedly some champagne on embarkation. The extra TV was pointless really, the mini suite didn't offer any more space, so seemed to be of negligible benefit. The food was probably the most unimpressive I've witnessed in four cruises. Bland food, often served lukewarm, and this was in Bernini and/or Canaletto. Absolutely nothing to write home about, and certainly not memorable. Service was similarly cool most of the time with no personality about the waiting staff, all very much seemingly going through the motions. The first night experience in Canaletto was the worst, the waiting staff very obviously giving off the impression he didn't want to be there at all. The buffet was functional, nothing more. Average fodder would be being kind to what I saw. The general "couldn't care less" attitude spread to the security staff. Massive queues were building up to exit the ship on port days, with only one staff member scanning the departees. On previous cruises other lines would have had two or even three people doing this in a much more organised fashion. Disappointing. We did think the shows in the theatre were pretty good. We certainly enjoyed Steve Moris, despite his bronchitis, whilst the singers and dancers were excellent. The British Invasion show was particularly enjoyable. Equally good was the presence of the Ranger team being on board for the whole day in Glacier Bay. Their presentations and insight added a great deal to the day. Alaska though was fabulous and in general the weather was fantastic which certainly helped, but I can only hope that the Golden is coming to the end of its life as there are so many better options out there. The ship should be retired, maybe the staff would be more enthused in more impressive surroundings? Read Less
1 Helpful Vote
Sail Date: June 2018
Princess was recommended by our travel agent. This particular ship happened to be sailing from Anchorage to Vancouver during the time period that we needed. From the day we boarded the ship, it was a disaster. Our daughter did not have a ... Read More
Princess was recommended by our travel agent. This particular ship happened to be sailing from Anchorage to Vancouver during the time period that we needed. From the day we boarded the ship, it was a disaster. Our daughter did not have a working toilet for 48 hours and no hot water. Hallways throughout the ship had water leaking from the ceiling and their were buckets and towels everywhere. To say that Guest Services was unconcerned about the situation would be giving them too great of a compliment. They were dismissive. My husband and I eventually went to guest services with our daughter, and a supervisor offered to move her to a different room on a different deck. We went to check out the room and clearly they had moved someone else out of that room. The decorative panels were falling off the walls (likely water damage); ceiling panels were ajar; and light fixtures were flickering. During the entire cruise, there were leaks in the hallway and staff working up in the ceiling. Honestly, everything about this ship was a disappointment--from the food, to the condition of the cabins, to the attitude of a lot of the staff. The highlight was the shore excursions. Our time on the ship was miserable. There was such an emphasis on selling you something at every opportunity. My husband and I were on a club level deck, so we had access to club level dining. This was nothing more than a certain part of a dining room being roped off. However, since we had "anytime dining," and the waits were ridiculous, it would have been nice to be seated in club dining. We were quickly informed that we could not bring our daughter in with us, so that was that. The two specialty restaurants on board were mediocre compared to other cruise lines we have sailed. We did not take part in any of the entertainment and activities. Pools were periodically closed. Hot tubs were periodically closed. On the last day of the cruise, we went into one of the gift shops on the ship, and there was a stream of water coming out of a light fixture into a bucket setting on the checkout counter. Aside from the issues with this ship, I would never sail with Princess again. Oh, and as compensation, our daughter was offered a $200 credit toward her room. If you can believe it, a Guest Services supervisor asked her at one point if she just couldn't use someone else's bathroom...I think that sums it up. Read Less
1 Helpful Vote
Sail Date: June 2018
My wife and I had a great time on this cruise. The crew members were in good cheer, which helps a lot. Service was very good in the dining facilities--actually, pretty much all around the ship, except for at the customer service desk. ... Read More
My wife and I had a great time on this cruise. The crew members were in good cheer, which helps a lot. Service was very good in the dining facilities--actually, pretty much all around the ship, except for at the customer service desk. Things went very slowly there, and it was a real PITA to wait there when we needed assistance. The ship was clean throughout. We heard there was a problem with the sewage line on one of the decks, but it didn't affect us. Anytime dining went smoothly for us. The dining highlight was our dinner at Sabatini's. Highly recommended for a change from the main dining rooms. The activity highlight was the visits by the National Park rangers for glacier viewing. They gave helpful narration over the ship's PA system while we were in Glacier Bay one day and College Fjord the next. They were available on Deck 15 to answer questions and provide literature. They also gave presentations in the Princess Theater both days. Read Less
2 Helpful Votes
Sail Date: June 2018
We did not choose this line a travel agent picked. Have told the agaent not to book anyone else on this ship. Small balcony rooms, average food, strict formal nights, filthy windows,and the worse septic tank smell throughout the ... Read More
We did not choose this line a travel agent picked. Have told the agaent not to book anyone else on this ship. Small balcony rooms, average food, strict formal nights, filthy windows,and the worse septic tank smell throughout the ship!! Smell make meals and shows difficult to enjoy even a little bit. The positive was the inside passage glaciers and narratives. The two excursions were good but booked them through Shore excursions not Princess . Ship was on time and easily exited. Our Cabin steward was good and interesting to talk to.. This was a trip of a lifetime for us but the last week on The Golden Princess was extremely disappointing. We wish we did not take the advice of a travel agent . We will never book a trip with this cruise line again and will not recommend to anyone. Advise those looking to cruise Alaska look at another option. Read Less
1 Helpful Vote
Sail Date: June 2018
This was our second Alaskan Cruise-Tour and our 18th Princess Cruise. We took this Cruise-Tour so we could see Alaska again and visit places on the land tour and ports on the cruise that we did not visit on our first Princess cruise in ... Read More
This was our second Alaskan Cruise-Tour and our 18th Princess Cruise. We took this Cruise-Tour so we could see Alaska again and visit places on the land tour and ports on the cruise that we did not visit on our first Princess cruise in 1997. Our Cruise-Tour in 1997 was a special one to celebrate the 100th Anniversary of the Gold Rush and included stops in Dawson City and Whitehorse in the Yukon Territory of Canada. This recent Cruise-Tour was an escorted land tour of 8 days followed by a 7 day cruise. Chris Colle was our tour guide on the land portion and he made a great land tour even greater!! This time we wanted to see the other places we did not get to see before like Copper River and Kenai and also revisit Denali and Fairbanks and we thoroughly enjoyed all the land excursions we took. On this cruise we stopped in Skagway, Juneau, and Kitichikan and took the White-Pass Railroad again and also saw the new suspension bridge. We normally don’t like 7 day cruises, but adding the land tour makes it better. Our cruise was a pretty normal one, except we had no time to take part in some of the ship activities due to the short cruise and our port excursions. We missed a few of the shows, but the big production shows were great. The food on this cruise was just okay and we had some issues in our cabin bathroom with the toilet and the shower that were serviced promptly when we called, but were never fully resolved. We also noticed water leaks at different places on the ship, which might be due to an aging ship. I also was surprised that the public laundry rooms were closed for 3 days due to environmental reasons that were never explained and the postings on when they would reopen were misleading. When they finally opened (20 minutes late) there were many people waiting to do laundry. I would not say that this was our best cruise, but we still had a good time and the issues that we had didn’t affect our enjoyment of this Alaskan Cruise. Read Less
Golden Princess Ratings
Category Editor Member
Cabins 3.0 4.2
Dining 4.0 3.9
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 4.0 3.8
Rates 3.0 4.1

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