2 Helpful Votes
Sail Date: May 2018
Boarding the ship with a wheelchair was easy and accommodating. The first day into the cruise was filled with underwhelming food. It seemed like the ship did not have any stabilizers and I got very seasick. Not only was there nobody in the ... Read More
Boarding the ship with a wheelchair was easy and accommodating. The first day into the cruise was filled with underwhelming food. It seemed like the ship did not have any stabilizers and I got very seasick. Not only was there nobody in the infirmary to answer the phone, but there was also nobody in the infirmary that could give me seasick medicine. I eventually was helped by someone in guest services. With the medicine I was given, I needed to take it with food. However bring it was late in the night, the only thing open was room service. I could not get ahold of room services for the entire day and still had my tray from lunch in my room. I also used the complimentary movie service. However I did not get to watch a movie because the DVD got stuck in the player. I called to ask for help in working the machine, was told someone would be to the cabin shortly- nobody ever came. The only thing that made my trip with Holland America bearable were the excursions. The excursion company was very good and helpful. The staff were very rude when boarding the ship and were rushing passengers through security. I understand the need to have a swift departure, but they were rude with even elderly passengers. The best food on the ship was the ice cream- which was running low (the popular vanilla and chocolate flavors were nonexistent) by the second to last stop on the cruise. The buffet was lacking in variety and flavor- lunch and dinner time consisted of the exact same things. By day four of the cruise, I was sick of the food. I enjoyed the decor of the ship but ultimately felt it was not a wise use of money and the longest week of my life. I understand that situations are out of control of the hands of the crew- like the rough seas- however, there was nothing extremely good to overshadow the rough beginning in which lots of things the crew could have done better went wrong. Read Less
1 Helpful Vote
Sail Date: July 2017
Far too much chipping of paint and painting and varnishing around the ship. We were awoken in Sitka, Ak. to the banging of hammers on our window. We were both ill with coughs and colds. We planned to stay in our cabin for the day but ... Read More
Far too much chipping of paint and painting and varnishing around the ship. We were awoken in Sitka, Ak. to the banging of hammers on our window. We were both ill with coughs and colds. We planned to stay in our cabin for the day but couldn't stand the noise and had to leave our cabin for the better part of the day. To any cruiser this is totally unacceptable. For this reason alone Holland has lost at least 2 customers. The Dive in burger and taco bar continually running out of food. Straws almost nonexistent, never any straws in 14 days at the Dive in, throughout and so short they barely came up to the rim of your glass. It was funny watching folks at shows digging around their $9.00 drinks trying to find their straws. It was so bad one day there were 3 restaurant managers, a chef and an officer trying to fix the problem. Food in the Lido Cafe fair to poor. This Cafe seemed to be closed far more than it was open. Again totally unacceptable. We did the same cruise in 2016 on the Maasdam and it was a very nice cruise. Main dining room food and service excellent. Some shows excellent, some poor. Itinerary great. The reason we did it again. this was our 31st cruise. There were more short comings but I'm out of time. Think twice before cruising Holland. Read Less
13 Helpful Votes
Sail Date: July 2016
When shopping for an Alaska cruise Holland America was highly recommended by the travel agent as a great cruise line. But I was very disappointed from the start. First was the "suite". I had never had a suite before and ... Read More
When shopping for an Alaska cruise Holland America was highly recommended by the travel agent as a great cruise line. But I was very disappointed from the start. First was the "suite". I had never had a suite before and thought I would treat myself. This was only to find out that Holland America calls all balcony cabins suites. So what every other cruise line calls a balcony Holland America calls a suite. So I felt I paid extra for a suite and got a balcony. However everything on the cruise was mediocre. We went to the welcome aboard presentation where the cruise director went on and on about this being a 5 star cruise. It certainly wasn't in my mind. We were missed for turn down service the first night. The restaurant was hit or miss. One lunch was a dry Reuben with potato chips (are you kidding me? 5 star?) To add insult to injury they asked if we would share a table (which I don't mind) but they sat us with a couple half way through their main course. They were eating desert when we finally got our food. Again there is no excuse for this in a 5 star operation. One day we went to the poolside snack bar for a quick lunch and were told it would be 30 minutes for a hamburger and hot dog. Are you kidding me? When I finally got my hot dog with sauerkraut it was dry. I've had much better food at McDonald's. And you don;t wait 30 minutes for food at McDonald's. The Lido restaurant (buffet) had food served instead of self-service. This resulted in slow service rather than just pick your own and portions were always too much or too little. Finding a table with silverware was also challenging as busing the tables was slow. We usually just cleared areas and then scavenged for silverware. Entertainment was also mediocre. The first night ventriloquist was so-so. You would expect this entertainment on Fremont Street in Las Vegas. They constantly picked on the audience and called multiple people losers. The singers and dancers were OK but we noticed the "show band" didn't play for half of the numbers and they used canned music. When we heard a horn and saw no horns on the band we knew something was fishy. Most disturbing in the entertainment was the truth or dare show the cruise staff put on. First you were stuck seeing that show because it was right before the main show and you have to go early for a good seat. The women on the cruise staff used toilet humor recanting how she farted three times at a dinner with her boyfriends parents on the first meeting. Frankly I thought this was in poor taste. Play this in a lounge NOT the main show lounge. The pianist following the toilet humor though was excellent and this time the band actually played with him. My trip to the gym was also a disappointment. The national conventions were on TV and only 3 of the TVs on the treadmills worked. On the plus side they had a tech program on computers which we went to and this was very good. We went to the spa and it was immaculate. If you get a really good deal and don't mind mediocre service I guess the Amsterdam is OK but 5 star it is no in my opinion, Read Less
9 Helpful Votes
Sail Date: June 2016
Food was too salty and the Lido Buffet had virtually the same thing everyday. The ship is in need of remodeling, dirty doors, threadbare cushions in the Crow's Nest. The three switches for lights in the cabin are directly behind your ... Read More
Food was too salty and the Lido Buffet had virtually the same thing everyday. The ship is in need of remodeling, dirty doors, threadbare cushions in the Crow's Nest. The three switches for lights in the cabin are directly behind your pillow. If you're sitting up in bed and the pillow hits the switch, you can either accidentally turn on lights/turn off lights. There is a light above the head of the bed that cabin stewards left on after tidying up the room for the evening; this light gets very hot and touches curtains and pillows. This is a fire hazard. You cannot hear announcements in the cabin. This makes it difficult to hear what deck you will disembark on. While watching the ship approach Hubbard Glacier in the Crow's Nest, waiters did not come around for drink orders, you had to go and wait in line. Using a cane, it was not convenient to have to go to the bar for a drink. The activities on days at sea were a joke. Learn Windows 10 on vacation, multiple trivia contests and learn about Tanzanite, art, etc. - they were just trying to tell you something. Want to watch TV? Four channels of Holland America propaganda, and Alaska programs. If you're lucky you can catch a movie. Errors on bill were corrected overnight; though I had purchased a beverage card and presented it to staff, my key card account was charged. I traveled with a terminally ill friend and the difference in temperatures in various (indoor) parts of the ship was quite noticeable.If you did any excursions you had little free time to explore the city. Only in Sitka did we have time to explore a bit.Staff was friendly except for one guy manning the screening machine when you came on deck. Patty at the Seattle Terminal was outstanding. A walker was reserved for my friend and I was told to pick it up at the kiosk in the terminal. After seeing no kiosk on the first floor and going through security I saw a handicapped area on the second floor. Alas, no walker. The "kiosk" SNG had was actually a white tent outside of the terminal. Patty took me through the lines, escorting me to the tent and back. She also helped me look for my friend who has significant short term memory loss and was not sitting in the area she said she was going to be sitting. My friend decided to change two excursions and this was handled promptly by the excursion desk. The places to shop onboard are a joke - a jewelry store, a liquor store with Tylenol and seasickness patches and a general shop with t-shirts, fridge magnets, etc. A poolside sale was held one day from 9am to 2pm. After lunch my friend went to the spa and I was going to look at the sale. I was surprised to find that at 1:30pm they were packing stuff away. On non-formal nights the dress code was smart casual. Some people looked like they had just finished changing their oil. Sloppiness ruled for a large number of people. We shared a table but were never seated at the same table. Their idea of a tea is a buffet of desserts from the Lido and a few savory items. The Queen Mary and old Queen Elizabeth II knew how to throw a tea! Read Less
Sail Date: May 2016
We are over 62 it's for older people, our first cruise and will never go on holland again... I got sick early tue. Morning, the night before i had prime rib...it was cold and the milk was warm .i had a temp. Of 101.1 and diarrhea for ... Read More
We are over 62 it's for older people, our first cruise and will never go on holland again... I got sick early tue. Morning, the night before i had prime rib...it was cold and the milk was warm .i had a temp. Of 101.1 and diarrhea for 2 days, did not see what i went for, missed the highlight if the trip, and missed sitka..............we stayed in 8081 great state room out standing...i was not going too eat any thing i did not see cooked....i went to the head chef ... 2 days later the milk was warm no changes.....late disembarkment in b.c. Pissed me off real bad i had a enough by then.. the excursions was over price for got be careful when purchase them. I feel that after they got money they did not care. Service was so so but joe and mohomad where great they help me feel some better. Hope you have abetter trip then i had p.s also 8 other people got sick and one was sick so bad the person was made to stay in the room. Read Less
6 Helpful Votes
Sail Date: July 2015
We wanted an Alaskan experience via the cruise. We booked Holland America liner ,Amsterdam. We were boarding from Seatle .We reached the port ealier than the scheduled boarding time and was quite good the boarding process started ... Read More
We wanted an Alaskan experience via the cruise. We booked Holland America liner ,Amsterdam. We were boarding from Seatle .We reached the port ealier than the scheduled boarding time and was quite good the boarding process started early. Boarding was a smooth process the announcement of boarding was adequately announced. It could have been better managed as people sitting to be boarded sat scattered in the waiting area. The ship was very big so it was easy to find your way around. It is an old ship than the one I had travelled in the caribean in Carnival ships. The complimentary upgrading to the outside cabin was not big enough to accommodate our 1 large suitcase so we had to put it on the sofa.There was only space in the cupboards to keep our2 carryon luggage.The was clean and the bed was very cocomfortable. The window was large .Bathroom was clean and soap and shampoo dispensers.There was bath tub. The food was very disappointing. Indian food which was served everyday on the Carnival cruises was not available. They gave Indian dinner one day but that was only tandoori chicken and not the anything else.When we asked to cook us prawn curry they refused . Though one day they had cooked excellent array of Indian starters,mains and desserts which we heartily enjoyed. One good thing is this ship allows anytime dinner in sittings in the dining room. The choice of food on the buffet was limited. The main drawback on this ship was there was no 24hr. Meals available as we had on the Carnival ships not even sandwhich,pizza or burgers.They close very early the burger and chips bar.They also closed icecream dispensers early at night. They had long lines at the burger bars.They set Mexican food outside which went cold in no time and when the items ranout they were not replenished. There were not enough outdoor games eg golf etc. The photographs they took were very expensive, $20 a piece. The shows were OK NOT BRILLIANT. Disembarkation and embarkation at the ports of call were smooth. The staff were fine but rarely talked or smiled. We expected to see whales and snow on the land did not see any.I realised later that one has to book the cruise which takes further up to see these things so if want see those places and a dog slegedind in the snow etc and see s ow capped mountains in the proximity than this cruise which took us to Junea,Katchikan,Sitka and Victoria in Canada is not for you. Perhaps I will book another cruise with a different liner fo that. Read Less
3 Helpful Votes
Sail Date: May 2015
My mother and I sailed on the Amsterdam as an early birthday present to her. We got a great last-minute deal, 9 days out, which was so good that we were able to get solo cabins for ourselves. This was our first time on Holland America (I ... Read More
My mother and I sailed on the Amsterdam as an early birthday present to her. We got a great last-minute deal, 9 days out, which was so good that we were able to get solo cabins for ourselves. This was our first time on Holland America (I prefer Royal Caribbean while she prefers Celebrity). The ship is small, 1300 passengers, but it rarely felt crowded. There are enough public spaces so the passengers can spread out and do their own thing. The ship had just come out of drydock a few weeks before. Being a new HAL cruiser, I couldn't tell you what the differences were, but for the most part the ship was clean and shiny. There were some plumbing issues that we could see being repaired and there was always grease on the floor of the entrance to the MDR which I always seemed to almost slip on as I was leaving. We found the buffet to be disappointing. Sometimes both sides were open, sometimes only certain stations on one side were open, and often one side was reserved for crew only. There was little variety as most of the food was the same on both sides. We ate all but one of our dinners in the MDR and the food there was much better, as was the service. The main problem we had was with the customer service at the front desk. My mother and I each had guarantee cabins and, despite being told her cabin number a few days before sailing, it was never officially assigned until we got to the port and they couldn't find her key. For the next 2 or 3 days they didn't deliver her excursion tickets or apply the OBC from our TA because she wasn't showing up in the computer. It took several sessions of back-and-forth between me, the front desk, the Seattle office, and my TA for her OBC to be applied and even then it didn't hit until day 5 of our 7-day cruise. We both had issues with our cards not working anymore (I got 3 cards; she got 4) and each time they blamed us for demagnetizing them. My mom carries no electronic devices and had her card on a lanyard around her neck yet the staff chided her for keeping it next to her phone. She got conflicting information from the security guards when leaving the ship about whether she needed to show ID when coming back aboard, something no one else seemed to need but they told her she did. The biggest customer service failure was when the maintenance people decided to varnish the railing and paint the floor of her balcony when we were about to enter Tracy Arm Fjord. It made the balcony and cabin fill with fumes and we couldn't use the balcony for the one thing we wanted to use it for. I talked to 3 different people at the front desk who just shrugged off my complaints. They said it was our fault for not telling them that we didn't want maintenance done that day. It wasn't until I posted a picture of the balcony with a "wet varnish" sign to HAL's Facebook page that anyone made an effort to apologize, and even then they still said it was our fault for not telling them that we wanted to use our balcony. To make up for it we each got a glass of wine at dinner. Pfft. We signed up for Luggage Direct which, in concept, is a very good idea. We were exempt from paying the airline baggage fees but HAL charged us anyway, even though I put on the form that we were exempt. So there I was at 6:00 am on debarkation day trying to get the charge taken off. It wasn't until I demanded to talk to the crew member's supervisor (who was probably asleep but I didn't care) and threatened to put the entire charge for the cruise into dispute that they removed the fraudulent charge. That being said, our luggage did arrive at our destination airport. These customer service failures are the reason why we will not be sailing on HAL again. Everything was great about the cruise except for the women behind the desk who were constantly unhelpful and blamed us when they did something wrong. They need to be immediately replaced with people who are properly trained. Read Less
5 Helpful Votes
Sail Date: May 2015
What a disappointing cruise ship. This was our 12th cruise and our second with Holland. It is also our last with Holland. Starting from the beginning, the embarkation was good. Once on the ship the accommodations were great, love the way ... Read More
What a disappointing cruise ship. This was our 12th cruise and our second with Holland. It is also our last with Holland. Starting from the beginning, the embarkation was good. Once on the ship the accommodations were great, love the way the rooms are set up. Nice storage and a full tub/shower. However the service was really poor. I tried to book a reservation in The Pinnacle Grill before we ever set sail and it was already booked for the entire week. We later found out that they had 600 giftcards that had to be served before anyone else could eat there. There was no spark or enthusiasm with the wait staff and there was not enough wait staff in the eating areas or specialty area. Specifically, the Explorer Cafe had only 1 barista regardless of time of day. They even forgot to open the last morning of the cruise. The food was a disappointment as well with the exception of the Salmon Bake they did around the pool one day. That was great and the salmon was wonderful. In the Lido Cafe we had to get our own drinks most of the time. I have no problem doing that but in comparing to other cruise lines who really spoil you, this was definitely not the case. I also noticed that there was no particular push regarding hand sanitation when entering the eateries. There seemed to be an Art Auction every time you turned around which was overkill, especially when you see the same art on every ship that you cruise with. The size of the ship was nice as it was a bit smaller than many of the others and getting to go to Sitka was great. What a fun little town. The entertainment was average except for the comedian who was too funny. The Cruise Director was great. I wanted to go up to him and tell him he needed to go work for another cruise line. We usually travel with Princess and will return to this company. What surprises me is that both are part of the same corporation so you would think the standards would be the same, but not so at all. One good thing was in the disembarkation, they offered a program that would check you all the way through to your home destination with regard to luggage. There was a slight fee, but it was so worth it. We signed up for this and a packet was delivered to our room with airline luggage tags and our airline boarding passes. When they picked our luggage up the night before we disembarked we were done. The next time we saw it was when we got off the plane at home. Also we no longer had to check in at the airport, just had to go through security and hop on the plane. Great offer, especially for passengers who want to explore for the day in the final port but also for those of us who don't want the hassle of finding our luggage and hauling through the airport, etc. Read Less
4 Helpful Votes
Sail Date: December 2014
We sailed on the 14 day holiday cruise from Ft. Lauderdale. While the ship is well designed, built using high-quality materials, roomy, and well maintained the continued cost cutting really shows. First the ship is woefully understaffed, ... Read More
We sailed on the 14 day holiday cruise from Ft. Lauderdale. While the ship is well designed, built using high-quality materials, roomy, and well maintained the continued cost cutting really shows. First the ship is woefully understaffed, especially in the dining room. Gone are wine stewards, busboys, and dining room area managers. All the work these people did now falls to the waiters, who, while trying their best, simply can not keep up. Everything is hurried. The waiter does not have time to discuss the menu or stop for even a minute. Hurry up, take your order, hurry up delivery the food, hurry up clean the table. This ruins the atmosphere and the meal. Now of course the venues that HAL charges extra for are fully staffed. No problem getting service at the bar, or shops. Secondly HAL has reduced the quality of the ingredients used for meals and it shows. Food is jut OK and many things that were once a HAL trademark (fresh pies, fresh juice, plentiful seafood are gone. Thirdly HAL has gone the Carnival route - trying to sell you everything they can. Alternate restaurants that were free now cost extra, mandatory drink add-on charge, tips added to your bill automatically, art auctions, etc., etc, etc. This is not your father's HAL anymore and that's too bad. Read Less
1 Helpful Vote
Sail Date: May 2014
We don't know why so many people are enthousiastic about this ship? We did already several other cruises with other company's, but the "Amsterdam" is really bad compared with the other ships we had. But positive thing ... Read More
We don't know why so many people are enthousiastic about this ship? We did already several other cruises with other company's, but the "Amsterdam" is really bad compared with the other ships we had. But positive thing and most important: the Alaska-cruise was beautiful! About the ship: - embarkation in Seattle was perfect. In a couple of minutes we were already on the boat - first impression of the ship was small, but we knew that already. And of course, a lot of older people!! And we mean with a lot, more than 80%! So be aware that you have to wait a lot of time as there are many "slow movers" on the ship! Sometimes it is frustrating in the Lido Buffet, but it is holiday....so don't frustrate!!! Interior of the ship is beuatiful with a lot of Dutch Artworks and other unique items. We liked it! - we were in stateroom (oceanroom) 2685. A nice room, not too small and nice bed to sleep. But as we were together we were littlebit disappointed that there was 1 towel in the room when we entered the room. Why? No checkings? And this is a trip to Alaska, middle of the summer. You have to close the window in the evening with a simple curtain. A lot of light is still in the room, even it is 12am....so why no curtains to make it more dark in the room? And did anyone inspect the door inside of the room on cleaning? This was really dirty! Fingertips, old dirt was vissible...jaiks!!! Bathroom is ok, but still with an old-fashioned curtain. And be aware that the floor upstairs is the walk-promenade, so around 7am you can hear already the first people walking! - restaurants: * La Fontaine. Beautiful restaurant to see and also to eat. We liked the food, but the food was not what we expected from the HAL. We travelled last year with the Princess and this food was more variated and same quality or even better. Our thoughts were that the HAL had the best quality of diners? But this isn't unfortunately. Our most negative point was the wine-serving. The first night we could wait till now I am writing. No one was coming. After already asked we asked this again when we had already the main-menu! And finally someone was coming. This was happening again after some days. But the wine-server "Antonio" is really good, he is hard working! But is someone inspecting the clothes of the servers? Every evening we were surprised about the dirty clothes of the servers? Never seen this on other cruiseships! And why did we had 2 days old flowers in the restaurant and other parts of the ship? And is someone inspecting the forks, knives before someone is dining? Almost every evening something was missing on the table! And did someone test the coffee? This is the worst coffee we ever drunk! * Lido buffet. Good variety of food. We had only breakfast and lunch here. The quality of food is good/very good. But one big negative thing. The coffee-machine is more not working than working. Very frustrating every time. And a lot people were complaining about this! And we didn't like the server behind the "sandwich"-buffet. He was always sulky. He never laughed or make a chat. Can this server removed of the ship? Last thing about the Lido. Many servers were more talking together than working. We never seen this on other ships * Pinnacle. In one word: EXCELLENT! This is the quality what you expect on a HAL-ship! Very good food, service, atmosphere. One thing...happy hour....this is normal one buy, one free.... on this ship it is, one buy, other for one dollar. But....why do we have to pay this with 2 cards???? It was not possible if you was alone and order a drink with the happy hour...very strange... - Service of HAL "Amsterdam". We were negative surprised about the service of this ship. The first days looked liked that the people working on this ship didnt like to work. Almost everybody was negative. We heard same of many other cruise-passengers. Something happened on this ship before we entered this ship, this must be for sure! We wrote a small survey on first days of the trip. This was treated very good by the HAL. We received some chocolates for our survey and also excuses. But after this most of our comments were not solved in the rest of the trip....unfortunately... I was really disappointed in the employees of the reception. I visited the reception as 2 of the 4 dryers on the third floor were not working again. As it was very crowdy in this wash-room (already at 7.30 am!) this was giving a big delay. Every time when I visited the washroom some dryers were "out of order". So I asked the reception when the dryers will be fixed. What was the answer of the employee? I had to go to the other wash-room on the 6th floor! Pardon????? The dryers have to work and to be fixed!!!! This is not the answer what I expect from the HAL. I was very frustrated about this On the last evening we received a letter that the bill of the trip would be delivered before 6am last morning on the ship. Well even this very easy thing to do was giving problems for this ship. As we had to leave the ship 7.15 hours and we didn't had the bill at 6.45 we went to the reception. But we saw our cleaner in the corridor preparing the bills. We asked if he had our bill. And yes, he had! But why so late?? Only half our before leaving you could inspect your bill.... This is no service!! About the photographers on this ship. It is so funny to see that they didn't want to make pictures. THey were more talking together than making pictures. But no problem, no pictures, no money for this ship! Hahaha... - Tours/places to stay: tours organized by HAL were very good! Well organized and value for money. We liked most the floatplane in Ketchikan, wale-tour in Ice Strait Point and the raft in Sitka. Places to stay: we don't understand why this ship is stopping in Homer. There isn't nothing to do! Don't stop anymore in this place and stay for longer for example in Sitka or Victoria. The best places to stay! Our overall impression of the Amsterdam is unfortunately negative. But fortunately we had a very good holiday as we liked Alaska! But next time with other company!! Read Less
Amsterdam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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