396 Holland America Amsterdam Cruise Reviews

Beautiful San Diego,We arrived 1 day early, Dec 3rd, Watched the sunset at Sunset Cliffs.There was the evening Christmas Parade. The King's Inn, authentic Mexican food for dinner next door. Embarkation at 1.00pm was very fast ... Read More
Beautiful San Diego,We arrived 1 day early, Dec 3rd, Watched the sunset at Sunset Cliffs.There was the evening Christmas Parade. The King's Inn, authentic Mexican food for dinner next door. Embarkation at 1.00pm was very fast and our luggage was in our room within the hour.Correction, my luggage was missing, regardless We headed up to Lido Deck 8 like veteran cruisers for lunch...Asian curry noodles and rice quite authentic. Checked with Security where my bag was held and my small travel iron was confiscated until Ensenada.You can not pack extension cords either. My cabin was Ocean View 3343 mid deck, near the Clock Tower Atrium....which was beautifully Xmas decorated with gingerbread houses, train set.Christmas trees lights.. Cabin was great,, quiet and equidistant both ends of the Amsterdam, La Fontaine Dining room and Queens Lounge..Must mention that my Cabin Stewards Agus and Made were warm, friendly and unobtrusive, kept the cabin very clean and tidy. I look forward to the Towel Art and be surprised every evening. All the ports were excellent, You are in Paradise, The ship excursions were pretty good but We decided to rent a car where We can and explore the islands on our own. HAL ships' ON LOCATION .We had Kainoa who gave us lectures on Hawaiian Culture, History and personal stories of the islands, advice,maps, guidelines to plan your day ashore,the many places to see,and shore excursions. There were the Hula Dancers performances and Hula lessons.Ukulele lessons,Hawaiian Lei making classes ,....A deeper Hawaiian experience. Dec 4th, 5 lovely fun filled sea days,This beautiful ship had fresh flowers everywhere. I read books by Dean Koontz and Jeffrey Archer in The Exploration Cafe Library. Dec 10th, HONOLULU (Oahu). We took the bus transit to Hanauma Bay, for swimming and snorkeling,Not environmentally correct to walk on the coral and rocks,then a long walk on Waikiki Beach, and some shopping for a Ukulele (Better buy on Amazon). i've been to the Pearl Harbor Memorial before .. there wasn't enough time to do more. HILO (Hawaii) Dec 11th..We drove up to Mauna Kea (13 796 ft) At 9200 ft,The Onizuka Center, the road to the summit was blocked off because of frozen ice, so We decided to drive South to Hawaii Volcanoes National Park.(original plan was to do this from Kona) Moana Loa was spewing lava before the mist covered everything. Took a walk through the Thurston Lava Tube. At the shoreline of black lava fields, Kilauea was actively erupting lava into the sea, shooting massive plumes of smoke and ashes into the sky that can bee seen from afar. Next day, Dec 12th KONA, There was no car rental shuttle.It's USD28 to get to the car rental and USD28 back so no car rental. We did the Hop On for USD15 each,At the beach stop,James went snorkeling with his Go Pro and I walked the tidal pools and beaches.Saw 5 turtles and lots of yellow fishes..James did the Atlantis submarine (USD85).while I went shopping. 6 packs of Macadamia nut chocs ($24) at Target and Ross is my favorite for bargain hunting, shoes, dresses and fine Italian soap.(Bulgari 100ml parfum $30). Dec 13th NAWILIWILI (Kauai). We drove through Lihue to Waimea Canyon,The Grand Canyon of Hawaii.Don't just stop here, keep on driving to the very end of the road and from here you can see the North shore of the island, the jagged cliffs overlooking the sea.here was where they filmed Jurassic Park. A stop at Wailua Falls, there was a rainbow, before heading back to the ship. Dec 14th LAHAINA (Maui). Make sure your car rental pick-up is at JHM Airport.(not Kahului Airport which is too far from Lahaina) and the last car rental shuttle return to pier is 4.00pm ($20 cab return to Pier at 6.30pm). Drove up to Hakeakala National Park, dormant volcano, elevation 10,024 ft. We were above the clouds !!!! Nature enthusiasts would love the unique flora , silver swords. THE ROAD TO HANA, yes, We decided to do partway of this road, time permitting because We don't know when We'll be back this way again, just to say "We were there.". Narrow winding road through rain forest.Stopped at a fruit stand, On the way back, We went to the beach to watch the surfers.I had a Maui shave ice for $5, don't do that, not natural flavoring, inedible I had to throw away. It's my birthday, the dining room staff sang a Happy Happy song, which also works for anniversaries or anything else (I speak the language) and also a Birthday cake. If they sang in reverse, Am I one year younger You think? The 5 sea days to Ensenada, Mexico Dec20th, a seaside town with a wet fish market, lots of touristsy shops.Had a walk around and back to the ship for TEA., delicious scones with berries preserve and clotted cream.Earl Grey. Dec 21st, San Diego.Last breakfast.Disembark,Took the shuttle to the airport USD10. The HiGH POINT of this wonderful and special cruise was the Scenic Sailing of Kilauea Volcano 10.00pm.I videoed from the ship's bow.The lava flowing into the sea, bright orange red spewing up against the dark night.Lots of steam and smoke. Captain Fred Eversen is cool. The Amsterdam Dancers and Singers and the other entertainers were Super Excellent. The Culinary Art Centre was standing room only, Lots of activities like Trivia and stuff.... Cruise director guys were cool. The food was Excellent and ALL the staff did their best to make this an amazing wonderful cruise. I did not win the $25,000 Bingo, ;( I did not win the Cruise Bingo. ;( Read Less
Sail Date December 2016
Planned this cruise to travel with friends, who at the last moment had to cancel due to illness. I met very nice people to hang out with, but had to spend more time than planned indoors because of big swells (12-16 feet) and winds that ... Read More
Planned this cruise to travel with friends, who at the last moment had to cancel due to illness. I met very nice people to hang out with, but had to spend more time than planned indoors because of big swells (12-16 feet) and winds that approached 50 mph when added to ship speed. One port (on Maui) canceled because wind and seas too strong for tendering. Schedule was already a little awkward, with Honolulu scheduled for Thanksgiving day and the last shopping site on Sunday. Canceled port was replaced by an additional day in Honolulu - on Black Friday! Many guests were disappointed not to get to visit the Arizona Memorial as no tickets could be gotten last-minute for the extra day... The food was very good to excellent, as usual. I especially like the way HAL works with vegetables; good variety and properly cooked. Nice portion control. I felt the nutritional value was good, as well as the taste. It was annoying that the news channels on the onboard TV system went dead before we got to Honolulu and were not repaired before the end of the journey. I did wonder if they had disabled the channels on purpose so the passengers wouldn't be at each other's throats in the week after the US election! Instead of the two lecturers I've heard on other HAL cruises - usually one scientist and one historian - this voyage had no lecturers other than the destination specialist. He did an excellent job, but it was disappointing not to have more varied presentations. This is an area where I hate to see HAL make cuts, as I think the kind of clients they attract really enjoy the lectures. I will probably stick with HAL forever because of the smaller ships, the lovely, kind, cheerful staff, and the walk-around promenade deck, but this was not my most memorable cruise with them.. Read Less
Sail Date November 2016
Let me give you a little of the good, the bad, and the ugly. The Good: Staff, Ship, Cabin, Entertainment, Ports (for the most part), Food (for the most part). Spent two days in Honolulu instead of one due to cancellation of the ... Read More
Let me give you a little of the good, the bad, and the ugly. The Good: Staff, Ship, Cabin, Entertainment, Ports (for the most part), Food (for the most part). Spent two days in Honolulu instead of one due to cancellation of the tender port of Lahaina due to rough seas. Which was fine with us as we got to see the things at Pearl harbor that we would not have seen. Food was fine for my wife and myself as we split our eating time between the main dining room and the buffet. We are not exceptionally particular about our food as some passengers seem to be. Never ate in port as the ship's food was very good. They had Lobster our last Gala (formal) night and it was served in the Lido as well as in the Dining Room. However, the buffet is not open as much as we would have liked and we only got room service on our disembarkation morning. The Bad: Difficulty getting a table for two in the main dining room. We had a bad experience with sharing a table with some overbearing people and did not enjoy our meal. Passengers in the Queens' Lounge Theater who save seats for people that show up an hour later or not at all. We got there 45 minutes before showtime to avoid this. However, some disabled and geriatric passengers could not find seats due to the saving that was going on. I brought this to the attention of the Cruise Director. The Ugly: A terrible Embarkation policy. Passengers have to lug their bags a city block and throw them up on a trailer by themselves. Nobody to really help. We had extremely rough weather most of the cruise with the ship pounding for days at a time. And, in fact, had the ship do a severe Starboard to Port to Starboard roll one night that caused concern among the passengers and sent things flying throughout the ship. I'm ex Navy and it concerned me. However, this is not the fault of Holland America as they do not control the attitude of the seas. Summary: In spite of a couple of negative things we had a great time. The entertainment on board was professional and superb. and our cabin was very comfortable and super quiet. Most of the passengers were pleasant, a couple in particular. We actually made some good acquaintances with some of the Indonesian and Filipino staff. Our flights both going and coming were uneventful, Gainesville, Florida to San Diego and return. Read Less
Sail Date November 2016
We chose this cruise not only because we hadn't cruised to Hawaii before, but also to find out what it was like to be at sea for two 5 day periods while taking a 5 day break in the middle to explore the Hawaiian Islands. And then to ... Read More
We chose this cruise not only because we hadn't cruised to Hawaii before, but also to find out what it was like to be at sea for two 5 day periods while taking a 5 day break in the middle to explore the Hawaiian Islands. And then to top it off, we got an upsell to a Neptune Suite which allowed us to determine if the additional cost was worth the upgrade. The two 5 day periods at sea: Let me first say, we do not sit around the pool all day or read books on a cruise. What WE like to do when there is down time and have a DVD player in the room is watch Dallas and we watched 2+ seasons while on this cruise. That should tell you there really wasn't a lot of fun "game-like" things to do during the day. Our days, besides eating and walking 2 miles around the promenade, included going to the 10 am and 2 pm lectures. Then we would go back to our room and watch a few episodes of Dallas. Afterwards, we would see if there was anything going on that interested us before going to dinner at 5:30. After dinner, we learned quickly that if you wanted to get a good seat for the early show, you'd better get there at least 45 minutes in advance. After the show, we would head back to the room, watch a couple more episodes and then it was time for bed. Now, for some of you partiers, that might sound like a boring day, but for us it was very peaceful and relaxing and have come to the conclusion that we will have no problem with longer transpacific and transatlantic cruises. Now, if there isn't a DVD player in the room on any of those longer cruises, we'll figure out something to pass the time. The main thing we're taking away from the 5 sea days in-a-row experience is that it's very relaxing and something to look forward to. The Hawaiian Islands: Had a lot of fun, went on a bunch of "around the island" excursions, and can now say we've been to the Hawaiian Islands. I wouldn't say it was better than cruising the Galapagos, Alaska or Australia and New Zealand, but we had fun and that's the main thing. Neptune Suite: This is the second Neptune Suite we stayed in as an upsell and we're now pretty convinced it will be our last unless some great deal comes along. Yes, we liked eating breakfast in the Pinnacle Grill every morning, but the Lido breakfasts may not be as good, but they are close enough. The blueberry muffins were definitely more moist in the PG. The Neptune Lounge definitely had some tasty chocolates and cookies, but that pretty much is the extent of the perks we used. We found the concierge service to be helpful but nothing we couldn't do ourselves. So the big perk was the large room with a big balcony. That was pretty cool, but since we usually book a vista suite and are quite comfortable in them, the extra space was just that, extra space. None of which was worth the extra $2,300 we paid to upgrade. But, that's just us. Some folks really love the Neptune suites and like the extra amenities that come with them. Read Less
Sail Date November 2016
Never again will I take a cruise that takes 5 days of cruising to get there only to have a few precious hours in wonderful ports of the lovely Hawaiian islands. The worst stop was in Kona, where I finally got off the ship at 9:30 only to ... Read More
Never again will I take a cruise that takes 5 days of cruising to get there only to have a few precious hours in wonderful ports of the lovely Hawaiian islands. The worst stop was in Kona, where I finally got off the ship at 9:30 only to get into another line at the car rental counter. All aboard was 3:00pm, so the only advise I can give is do not rent a car there, it simply is not worth the $108.00 I paid for 2 1/2 hours worth of fun. To me it was most disappointing that the tender stop in Lahaina, Maui was cancelled, Adding another day in Oahu was not what I had signed up for and I feel cheated out of the thing I looked most forward to. We were told the cancellation was do to concern for the safety of the passengers, but rumor had it on the ship, that too many people were upset about Pearl Harbor being closed for the Thanksgiving Holiday, which again was very bad planning on the part of HAL. By the way, there is a wonderful port in Kahului, Maui where no tendering is required. Two days out of San Diego all the TV News channels went out and there was no attempt to repair them in the remaining 15 days, unacceptable! Entertainment was marginal at best, except for the Bellissimo show of the HAL dancers and singers. If you wanted to see the show you had better get into the showroom by 6:00pm for the 8:00pm or you could not find a seat. I had a lovely veranda cabin, (6110) that was seldom used. First because of the weather and on the few days were it was pleasant, my chain-smoking neighbors stunk up the air so badly that I went back inside. The best 20 minutes of the cruise were when we cruised by the Kilauea Volcano and watched the lava flow into the sea. That was fantastic. All in all, I have been on many cruises, but this one was the first one where I bored myself to tears. Read Less
Sail Date November 2016
This was my 3rd MSM Cruise, really looking forward to the music & acts. But the bands were so blaringly loud, & the singers so screamingly loud, if u weren't hard of hearing when u entered u surely were upon departure! The ... Read More
This was my 3rd MSM Cruise, really looking forward to the music & acts. But the bands were so blaringly loud, & the singers so screamingly loud, if u weren't hard of hearing when u entered u surely were upon departure! The decibel level was as if we all needed hearing aids. Then the singers didn't sing the songs as originally recorded, as we remembered them, it was some updated version, with a lot of waaaah waaaah stuff. Plus the interviews w/girl groups were plain boring! Best stuff was the groups like Brooklyn Bridge, Happenings, Accords, the Elvis Trib artists, & Ricky's kids, Gunnar & Matthew. All that was great. Also good was the food, crew, service etc. Boat was shipshape, embarkation easy, but DE-bark, egad! They've gotta control who asks for early debarkation, there was approx 200 peeps in line, & not all had early flights etc. Our airline SW, moved up the flight, people behind me got moved up even farther by AA. By the grace of God & people graciously allowing us to move ahead we made our flight, but oh the pressure. And airport was mobbed, several large cruise ships in port. Turned out my sis was embarking on Allure of the Seas that am, & that's a huuuge ship. Read Less
Sail Date October 2016
While a seasoned cruiser, this was my first long cruise ( 48 days ). The cruise, especially the itinerary was great. Holland America staff work very hard to make sure that every guest has their needs met and exceeded. I was very pleased ... Read More
While a seasoned cruiser, this was my first long cruise ( 48 days ). The cruise, especially the itinerary was great. Holland America staff work very hard to make sure that every guest has their needs met and exceeded. I was very pleased with the food selections, the wait staff, the excursions, the ports, the cabin and the on-board ship activities. Since there were quite a few sea days on this 48 day cruise I am happy to report there were on-board activities that were appropriate for a South Pacific cruise ( hula dancing, ukelele lessons, crafts such as bracelet and headband weaving, lei making, etc.). Also there were guest lectures dealing with South Pacific/sea topics. Then there was bridge, tai chi, boat making contests,and culinary classes and demos. Sadly, I am not certain I would sail on another long cruise. There were many, and I mean many, cranky, nasty guests on board. For a crowd of folks to be so miserable, cranky and foul of mouth, I was shocked and saddened. This amazing cruise and so many miserable acting guests. I inquired from several staff at various levels, and they consistently shared that the long cruises "attract" this type of guest. One upper level staff member said I hadn't seen anything yet until you have seen the "cane wars"...yes old people hitting each other with their canes. I was kicked, physically assulted, by two guests, on seperate occasions. I was told that some guests suffer from dementia, hence the crazy behavior and foul language. I loved the cruise in spite of the difficult guests. Unfortunately there isn't anything HAL can do about rude, mean guests. I probably will sail HAL again if they sail where I want to go, but it probably would be on a shorter cruise. Read Less
Sail Date September 2016
Holland America can inspire you with excellence and then take you into the depths of mediocrity with poor execution. On our South Pacific cruise, we were very pleased by the quality of the wait staff in the Dining Rooms and Lido and the ... Read More
Holland America can inspire you with excellence and then take you into the depths of mediocrity with poor execution. On our South Pacific cruise, we were very pleased by the quality of the wait staff in the Dining Rooms and Lido and the overall consistently good quality quality of the food. . But then we had to contend with long waits for tenders into the ports -- even when I got in line at 6:15 AM to get tender tickets -- and things like running out of chips all the time for sandwiches, or tired old ho-hum daily itineraries that need to be updated after years and years of the same. And why not have some sandwiches, pizza and snacks around in the Lido for those coming on board late PM from excursions or want a small snack around 9:30? The Amsterdam is a nice ship even thought it is showing its wear in places. This is the best dining and room service crew I've ever seen in action. But I found the front desk people to be difficult at times and the captain and staff weren't all that friendly, except for the fine cruise director, compared to other cruises. We knew before the cruise we were due $1,400 in complementary money for booking the cruise but once aboard we found there was only $500 and the staff was indignant about our concern. When we got to Hawaii we quickly rectified the problem with the help of the vendor supplying the complementary money and I kind of got the feeling HAL was seeing if they could rip us off, especially when the money showed in my account online two months before the cruise. My wife also got food poisoning in the dining room one night and they would not cover the $140 fee for medical attention. One writer on CC noted people were nasty but I didn't find that to be true. There are always going to be a few bad apples and sour personalities. I did think the quality of entertainment was varied and generally acceptable, with a couple of truly outstanding performers. The ship's song and dance group was fine. The piano bar guy was truly outstanding. We were very critical of the casino which is simply too tight compared to many land casinos and doesn't give people enough enjoyment. The ports were fine. Highlights for me were Bora Bora, Moorea, Rarotonga and Dravuni Island in Fiji with its fabulous beach. I thought Papette, Tahiti was quite unfriendly to tourists and and was all that impressed with Tonga. HAL, though, needs to stop taking guests into top port on Sundays, when some of the shop and businesses are closed! Finally, we were told twice by HAL before the cruise we would not be updated to three star Mariner until after the cruise, yet the ship staff did upgrade us when we reached the milestone on board. HAL needs to learn to gets its act together on administrative matters so the right hand knows what the left is doing! Read Less
Sail Date September 2016
Wow. What a cruise. The ports were amazing. Hawaii, Somoa, Fiji, Tonga and French Polynesia. I have wanted to do this cruise for the last 5 years. My husband finally retired so we had the time to do this 48 day cruise from San Diego. ... Read More
Wow. What a cruise. The ports were amazing. Hawaii, Somoa, Fiji, Tonga and French Polynesia. I have wanted to do this cruise for the last 5 years. My husband finally retired so we had the time to do this 48 day cruise from San Diego. The weather was wonderful the whole time. I can't even remember having any rain. The seas were calm and quiet the whole trip except the night we left and the night we came back into San Diego. There must be something about ocean conditions off the coast of Mexico and California. The Amsterdam is an older smaller ship. I liked the size. Not too big and not too small. We usually get balcony cabins as we enjoy them so much but on this cruise the balconies were cost prohibitive. We made do with an outside cabin. It was okay. We did not like the TV. It was small and was pointed sideways. We couldn't enjoy it as we couldn't see it well from our bed. Also, there was no fridge in our cabin. We couldn't get any cool water to come out of the tap. I won a bottle of wine from the art auction and we had to drink it warm. We were told the lack of fridges was because it was an old ship. They seemed to blame a lot of things on it being an older ship. The food on this cruise was wonderful, however, I am not picky, if someone else makes it I'll eat it. We usually ate in the dining room at a shared table for dinner, however, service was very slow. We found out that the wait was cut in half if we managed to get a table for 2. Tables for 2 were in very high demand. Some nights we ate dinner in the buffet which was so much faster and easier. We ate most of our breakfasts and lunches in the buffet. We were never allowed to serve ourselves in the buffet so the staff had to ask each person what items they wanted on their plates. This slowed down the lines in the buffet greatly at busy times. There was also the Dive In grill that had hamburgers, hot dogs and nachos. Needless to say we didn't lose any weight on this cruise. We loved the main pool area. It never seemed crowded. It was just very sunny and hot. There was no shade for the loungers. The pool itself was very nice. Cool but not too cool. It was deeper so it was so nice to dip into to have a swim. There is a pool in the back of the ship but it was only 4 feet deep. Much too shallow for my liking. I must say all the staff on this ship were fabulous. The bartenders, room stewards, etc were all so nice and friendly and did their jobs well. I hate being called Madam. In the buffet I met a waiter who called me Madam. I told him how I hated it and told him to call me by my name. For the whole rest of the cruise he recognized us and called us Miss Linda and Mr. William instead of Madam and Sir. We were upset that our captain did not take us past the lava flow in Hawaii. To go to Hawaii and not see the lava flow is like going to Alaska and not seeing a glacier. The Captain gave no explanation and just kept saying it was not on the itinerary. Funny how it was on the Noordam's itinerary who cruised past it just a day before. After complaining to the corporate office we found out the reason we missed it was because of fuel consumption. We had been on a Hawaii cruise a few months before this on Celebrity. Not only did the captain go by the lava flow. He stopped the ship and circled it 360 so everyone got a view of the flow. This does not make this captain or HAL look very good in our eyes as was the case for many on this cruise. We missed one port. Niue was cancelled. We do not mind missing ports when the need arises but the way it was told to us was very disappointing. The captain said it was due to heavy swells. We had never seen such calm seas that day. Hardly a ripple. So we found it very odd. We were talking to a tender officer on deck and he said the port was cancelled because the tender did not line up to the pier. The officer explained passengers would have had to jump up 1 meter from the tender to the pier. Now why would the captain lie and say heavy swells when it was due to the pier height. Had HAL never been to this port before? Bad planning on HAL's part. We did not appreciate being lied to by the captain for a second time. We were then slapped in the face when they refunded us .99 cents to our accounts for port charges. I love to snorkel. So I intended to snorkel in every port. I snorkeled in every port except Nuka Hiva. In Nuka Hiva we were not allowed in the water due to bad sharks. We were also warned not to walk away from the port area alone as cannibalism is still practiced here. (We found that hard to believe until talking to the cruise director. He said a tourist was killed and eaten in 2014. Yikes!) I did not purchase any shore excursions from HAL. They were all so over priced. I purchased all my snorkeling shore excursions on the pier and usually paid less than half of what the ship charged. Sometimes I just went snorkeling independently at public beaches or areas near the pier. I enjoyed all my snorkeling trips very much. Sadly, I must say a lot of the coral is dying. I had one snorkel leader who thought nothing of stepping on the coral with her fins. sigh ;-( We purchased $425 in internet time. The internet on this cruise was horrible. Most of our internet time and money was spent waiting for pages to load. We were told by the captain that the reason was because the Amsterdam was such a old ship. The internet could be improved on this ship however HAL corporate will not spend the money to upgrade the internet equipment. The entertainers on this ship were hit and miss. All of the production shows were great. The dancers on this ship were most excellent and the best I had ever seen on a cruise ship and I have been on a lot of cruises. They were exceptional. We had 3 local dance groups perform. One from Hawaii, Fiji and Tahiti. They were very nice. Some comedians were good, some were terrible. Some singers were enjoyable some were boring. We had a lot of musicians. I think I have heard flight of the bumblebee on every musical instrument known to man. Some nights we had no entertainment and just had a movie shown. I must say I loved HAL's popcorn. We had to take tenders to most of these islands as they did not have piers for larger ships like ours. Tendering was such a pain. We would have to line up very early in the morning to get tender tickets. One morning I was 4th in line for tender tickets. I got tender number 4. I asked the crew member in charge how in the world could I be on tender 4 when I was fourth in line. She explained that the 3 people ahead of me had gotten 3 tender boats worth of tender tickets. I guess people were getting 30 tender tickets each for their friends, neighbors, groups etc. I don't think people should be able to get that many tender tickets. It should be limited to 4 or 6 per person. People on ship excursions and 4 star mariners with HAL did not have to line up for tender tickets. They were all the first ones off the ship. Disembarkation was a nightmare. All non Americans were required to go to a lounge and clear customs. Customs would not clear the ship or let anyone off until that was done. Many non Americans did not go in a timely manner. The cruise director kept announcing over and over again for people from certain cabins to go to clear customs. This took 2 hours. It was 9am and we were kicked out of our cabins to wait in the public areas. Finally the ship was cleared and self assist was able to disembark the ship. The problem was that so many people had gone down to the gangway to wait to disembark that the self assist people couldn't get off as all the stair ways and hall ways near the gangway were full of people. The cruise director announced several times begging people not to go to the gangway area until their colors were called. Then it was found that the gangway was not secured to the ship properly. Disembarkation had to be stopped while the gangway was re secured. Our color was supposed to get off the ship at 9am. Our color was finally called at 10:30am. Right then they announced that the elevators were all non operational. I am disabled and walk with a walker. Since my walker doesn't do stairs I had no way to get down 8 decks to the disembarkation area. My husband finally decided to carry my walker down the stairs while I slowly and carefully negotiated the stairs. When we got down to the disembarkation area we saw all the people waiting for their colors to be called. It was difficult to try to get around them and get off the ship. Now this nightmare was not all HAL's fault. Why do people not go when they are told to check in with customs? When people are told not to go down to the disembarkation area until your color is called why do people not listen and go anyway? We made it to the airport in plenty of time as our flight was not until the afternoon, however, I am sure many people must have missed their morning flights. We are not loyal to any one cruise line. When we cruise we have a choice. Most main stream cruise lines are more similar than they are different. We cruise a lot with all cruise lines and are used to getting affordable balcony cabins and booking perks. On Celebrity and NCL we usually get free gratuities, free beverages and free unlimited internet. Nothing is free on HAL. Because of this and the captains dishonesty I don't think we will not be doing many more cruises on HAL. Read Less
Sail Date September 2016
Just completed a wonderful cruise aboard the Ms Amsterdam, visiting most of the Polynesian islands. Service was exceptional aboard HAL's flagship, especially for those with a Neptune and Pinnacle suite on the Navigation deck. We ... Read More
Just completed a wonderful cruise aboard the Ms Amsterdam, visiting most of the Polynesian islands. Service was exceptional aboard HAL's flagship, especially for those with a Neptune and Pinnacle suite on the Navigation deck. We were greeted by name by bother servers and officers. Even deviations from the printed menu in main dining were accommodated (like the time an Ahi tuna main coarse was served when the menu only had the tuna as a Carpaccio appetizer) Food was excellent too, making it difficult to decide how many selections to make from the appetizer/soup/salad portion of the menu. A nice touch is that the menu was very predictable; the first appetizer was always a fruit melange, the second an appetizer of thinly sliced meat or fish, etc. ) but also, different in an enjoyable way if you appreciate good food. Only compliant here was that portion sizes were occasionally too large! (My Prime Rib was at least 1 Kg). Entertainment included the typical acts from Las Vegas in the main lounge at night, as well as educational lectures during the days at sea. A very nice touch was how the entertainment was shaped around the ports visited. There were classes to learn play U'kulele, dance the Hula, as well as exhibitions by native experts on the main stage. Read Less
Sail Date September 2016
My wife and I boarded the Amsterdam for a 53 night Pacific cruise in Seattle, but little did we know that the first 5 days to San Diego was a “repositioning“ cruise, where instead of the $140 a night each that we were paying , others ... Read More
My wife and I boarded the Amsterdam for a 53 night Pacific cruise in Seattle, but little did we know that the first 5 days to San Diego was a “repositioning“ cruise, where instead of the $140 a night each that we were paying , others were paying $50 a night (they bragged it was cheaper than car hire!). We had arrived at Pier 91 at 12.10 pm and were on board by 1 pm. We had prebooked inside room 2600 on Main Deck and it was in a good central location, very adequate for our needs with excellent storage space. By the current map, it was also close to the laundry but when we boarded we found the laundry was no longer on Deck 2 but on Decks 3 and 6. There was only one powerpoint in the cabin so we hired a 6 plug powerboard from the front office for $25 (refundable at the end of the cruise). There is only an ice bucket but no fridge in the cabin however you can hire one, which does not fit into an existing cupboard so takes up a lot of floorspace. The TV movies were a good variety for the whole of the cruise but unfortunately the TV channels were stuck, again for the whole cruise, reporting on two people named Donald and Hillary. On the first day they offered a laundry & pressing package of $318 for the whole cruise (about $6/day) and a Greenhouse spa and salon package for the whole cruise for $149/couple instead of $149/each/week. So we took both. These were only offered once so you need to read all your information carefully to take advantage of such offers. We also bought the Navigators Wine packages – we had reviewed the wines before we left home and there was no significant difference in quality between the Navigators and Admirals packages. It appeared to be an effort for the crew to get a bottle of wine from the Navigators pack if you weren’t in the main restaurant or were outside main restaurant hours, as that appeared to be where all the wines were stored. We also had a $100 drinks voucher, which was very handy for the daily happy hour (second drink for $1). The cruise was primarily American passengers, then Canadian, German, some UK, 6 Aussies, a few French, a Swiss couple and a Dutch couple. One American lady told us she felt uncomfortable because she wasn’t used to cruising with so many foreigners! Another abused the McDonalds staff in Lautoka Fiji because they wouldn’t accept American dollars - hey, try paying at a McDonalds in the USA with Fiji dollars and see their reaction! Tendering worked well most of the time with tender tickets collectable from 7.30 am. However the number of tickets you could collect was unlimited, which meant that if you collected say 20 “Tender 1” tickets on the first day for the 2 people in your cabin, you didn’t have to wake up early to line up again on subsequent days. HAL worked this out about half way through the cruise when there were not sufficient “1” tickets to fill a tender boat, so started issuing them from “20” (well done HAL!). The tender crews were great – a difficult job having to contend with the seas and putting up with ignorant idiots dangerously standing up before the tender docked. Meals were very good, with the meats cooked the best on any ship we have experienced. On the whole, the evening menu in the Lido and the dining room were the same, with the added advantage in the Lido of being able to see what you were getting before choosing and also being able to have “a bit of this and a bit of that”. Most of the horde ate at 5.30 pm so by 7.30 pm in the Lido there was very little waiting in line and no having to book or waiting for a table in the main dining room. One of the most annoying issues was sailing around the top of the Big Island to get to Hilo and then sailing back around the top of the Big Island to get from Hilo to Kona, thereby eliminating any chance of seeing lava flowing into the sea. To add insult to injury, the 8 pm announcement to tell us we were heading north not south said that the Noordam, which had been in Honolulu at the same time as us, did the southern route and saw the lava! Obviously their captain thought about his passengers more than ours did. The ship’s singers and dancers were the best we had seen on any cruise ship and we never missed one of their shows. Great costumes and quick changes. Other headliners like pianist Van Ahn Nguyen, Annie Francis and the Unexpected Boys were brilliant. The local dancers from Suva, Bora Bora and Papeete were also unmissable. The Indonesian and Philippino crew shows were a hoot. In the bars, pianist and singer Paul C McD was our favourite. We only missed one port – Alofi Niue –due to rough seas at the dock. Apparently this is a common occurrence and the best way to see the island is to fly in. One night we got a phone call apologising for the inconvenience of the wet floor from a leak next door. We didn’t know about it and couldn’t feel it but the next day received an apology letter signed by all front office staff and a complimentary dinner at Canelettos. The front office staff were brilliant –especially Jill the trainee. My only real issue with the ship was reporting, on one of those “how are we doing?” forms, 10 lights out on the rear Lido Deck (making it difficult to eat your evening meal out there) and no lights on the Deck 9 walking area, which was dangerous at night. Nothing was done about this at all for the entire cruise. The overhead string lights were only put on once in the 53 days – in Bora Bora to impress the ‘Wind Spirit’. The Remembrance Day/ Veterans’ Day ceremony was a credit to the Cruise Director Gene Young – a moving acknowledgment of service and sacrifice. Gene was a very amicable and competent Cruise Director – we’d definitely sail with him again. Disembarkation was delayed because two selfish (non US) passengers would not present themselves to US Customs & Immigration on time, and hence the ship could not be cleared for one and a half hours whilst they tried to find them. I am sure people missed connections and tours because of their disregard for other guests and their blatant stupidity. In regard to the lesser known ports we visited: Fanning Island: this is a poor community but well worth the visit. The current through the passage was so strong one of the tenders broke down and had to be rescued. We wanted to see the Cable Station on the western island but they did not have sufficient fuel for the runabout to get us there. Indeed, the ship donated fuel to keep the school bus running until the next supply ship. Locally made souvenirs –for example shark’s tooth daggers and shell bowls - were good value and well made. A lovely, happy people. Raiatea: we were fortunate to be there for one of the 4 days of the Hawaiki Nui Va’a outrigger races, and with front row seats from the decks of the ship. These annual races are held late October-early November. Rangiroa: the main activities are the magnificent coral gardens (local tours on the dock $50 for 1 hour) and the pearl farm. Fakarava: famous for its black pearls, with bargains at the dock. There is good snorkeling to the left and right of the dock, within level walking distance. Nuka Hiva: We tendered to the dock just as the fisherman were cutting up their catch, including a 70 lb (could have been kg –it was huge anyway!) Groper! Famous for its wooden carvings. The cathedral is well worth the walk along the waterfront. Read Less
Sail Date September 2016
I won't deny that HAL crew consisted mostly of Filipinos and Indonesians were a great crew. They gave impeccable service. This is the 3rd time I sailed with a HAL ship. I'm inclined to stop sailing with HAL for awhile for the ... Read More
I won't deny that HAL crew consisted mostly of Filipinos and Indonesians were a great crew. They gave impeccable service. This is the 3rd time I sailed with a HAL ship. I'm inclined to stop sailing with HAL for awhile for the following reasons: 1. I've been over billed. During my first cruise, they claimed I took a $7.10 worth of drinks from my stateroom fridge. It wasn't true because I don't drink. I let the incident pass as for that amount, I'm willing to pay to relieve me of the stressful refund process. 2. On my second sailing, I was over billed. This time I used my debit card. A week later, new charges came off in the amount of $320. This was enough for me to get on the phone and dispute the amount. There was no way I'd spend that amount a week after I've disembarked. The summary statement I paid during disembarkation was all I have to pay, I insisted. It took two weeks before HAL reversed the charges. By then, I had some bills lined up for me to pay and had to get some back funds from my line of credit. 3. I passed on two years before sailing with HAL again and it happened again. An additional charge of over $20 came in long after I've disembarked- a bill that was not included in my final disembarkation charges. So I disputed that. There are not many activities in HAL compared to Royal Caribbean or Princess Cruises where activities and shows/ entertainment are scheduled by the hour. The HAL trip to Panama offered great entertainers but there were several lull moments. It's up to you to read a book or walk along the Promenade, shop, eat, sleep.. gym.. A real vacation for many but for the young and restless, those might not pass. Though cruising with HAL is great, it's after the cruise that could be a nightmare. I've sailed Celebrity, Royal Caribbean, Norwegian and Princess and several times I did. I didn't have these problems. I've decided not to cruise with HAL for awhile. As well, HAL destinations for example in the Caribbean mostly include a stop at Half Moon Cay. It's an island owned by HAL. Western Caribbean, for example, offers a lot of excursions to historical sites but none of the HAL ships I know pass by those places such as Roatan and Belize, two places that have a lot of histories. Read Less
Sail Date September 2016
We have cruised with Holland America before and really liked them. We got a last-minute sale on one of the Neptune Suites and couldn't pass up the deal. Overall, the cruise was very good. The staff are fantastic---can't say ... Read More
We have cruised with Holland America before and really liked them. We got a last-minute sale on one of the Neptune Suites and couldn't pass up the deal. Overall, the cruise was very good. The staff are fantastic---can't say enough good things about them. The ship is older and smaller and starting to show its age. The shows were sort-of blah. The casino is very small. But there weren't a lot of folks waiting to get on tables or slots, so it is probably appropriate for the size of the ship. Our cabin was a Neptune Suite. It was a little smaller than the Neptune Suite we stayed in on our last cruise. It was nice---lots of closets and drawers. The bathroom tub seemed unusually tall and as a short person, I had a little trouble getting out of it. The food was very good in the regular dining room. We tried the Pinnacle Grill and specialty Italian restaurant. We actually liked our meals in the regular dining room more than the specially restaurants. The Lido deck where breakfast and lunch are served was really crowded and hard to find seating. Since our room was on the deck below, we oftentimes just took our food down to our room and ate there. We never tried room service. We took 2 shore excursions through the ship---a helicopter glacier tour in Juneau (fantastic) and the Butchart Gardens and Butterfly Gardens in Victoria (bad). I highly recommend the helicopter tour, even though it was really expensive. I wasn't impressed with Juneau as a whole. Seemed like every other store was a jewelry store that was NOT owned by Alaskan folks. If you like jewelry, then you will love it. We booked an outside tour (Gallant Tours) in Sitka to go whale watching and Paul the owner was fantastic. Highly recommend that tour. We went salmon fishing through Strike Zone in Ketchikan and it was also very good. Don't go on the Butchart Gardens/Butterfly tour in Victoria. It got dark after about 30 minutes and we were walking around in the dark for over an hour---can't see much of the gardens in the dark. And the butterfly garden was like playing Where's Waldo because the butterflies go to sleep at night. I'm not even sure why that tour is offered---such a rip-off. Try to get on the viewing area on Deck 5 when you are at the Hubbard Glacier. We were on Deck 4 and had a front-row viewing place. It would have been disappointing if we hadn't been up front. We couldn't figure out how to get to the Deck 5 area but it seemed like a great place. Read Less
Sail Date September 2016
We wanted to cruise the Inside Passage of Alaska and chose Holland America because it appeared that the balcony / vista suite rooms were a bit larger than normal. This wasn't necessary true. They were nice and very clean but a bit ... Read More
We wanted to cruise the Inside Passage of Alaska and chose Holland America because it appeared that the balcony / vista suite rooms were a bit larger than normal. This wasn't necessary true. They were nice and very clean but a bit cramped width wise for 2 people. We also had a problem with the electrical outlets - or should I say the lack thereof. Only 1 useable outlet in the room unless you unplugged the DVD player and there were none in the bathroom. I had trouble getting ready because of this and because the lighting was very poor by the vanity. There was a lighted makeup mirror but it wasn't much help. The hair dryer they provided runs on 220v power so the only other outlet was 220. We also found ourselves wondering what to do on those long stretches at sea. Sitting on the deck or in the casino only goes so far so we were always anxious to get off the ship to go sightseeing. We were fortunate to have beautiful weather for the entire trip with only one fairly bumpy night at sea. I guess for our group it would have been ideal to have less time at sea and more time ashore but that's not possible on a ship whose top speed is around 25 mph. It was a fun trip and the crew was fantastic but not something I'd be interested in doing again. Read Less
Sail Date August 2016
An immersion in Alaska’s stunning scenic beauty and small-town charm! Arriving at Seattle’s Pier 91 on boarding day in late August 2016, we saw the terminal pier flanked by two ships, the M/S Amsterdam and the Ruby ... Read More
An immersion in Alaska’s stunning scenic beauty and small-town charm! Arriving at Seattle’s Pier 91 on boarding day in late August 2016, we saw the terminal pier flanked by two ships, the M/S Amsterdam and the Ruby Princess. Our first impression was the striking contrast between the two vessels, operated by different cruise lines. The gargantuan Ruby Princess stretches 951 feet in length and 19 decks tall, looking like a high-rise building that fell on its side, and not the least bit inviting. Then we looked over at the M/S Amsterdam and gave a sigh of relief. It’s a REAL ship, with a classic graceful bow and wood-planked promenades. At 780 feet long and ten decks, the M/S Amsterdam is a medium-sized cruise ship with a passenger capacity of 1380, as compared to the Ruby Princess with over 3,000 capacity. We soon congratulated ourselves on making the right booking, because the megaship’s terminal check-in area was slammed with long waiting lines, and those crowds watched us enviously as we race-walked through the terminal to board our charming mid-sized ship! Our cozy cabin-for-two had comfy beds and just-right pillows that I liked so much, I wanted to take them home because we slept like floating logs as the ship’s gentle movement lulled us to sleep. Quickly adjusting to the motion of the ocean, we found it quite smooth most of the way, and for the brief time that it wasn’t, we found it to be an adventure. We enjoyed the great diversity of race and nationality on board, and socialized with many interesting folks from near and far. Everyone was very jovial and friendly. We liked the casual atmosphere of seeing some people wearing the provided white terry robes over swimsuits, from cabin to pool to the Lido Deck buffet! All precautions are taken to ensure cleanliness and sanitation for every aspect of the ship, and amazingly, there was not a cough or a sniffle to be heard for the entire trip. I think the medical office staff might have been bored on this ride. As a traveling mini-resort, the Amsterdam features a remarkable array of amenities creatively fit into their own kiosks; such as the art gallery, photo studio, mini-theater, and the piano bars. With two Jacuzzis, a larger indoor pool and a smaller outdoor pool on the stern, we always had the feeling of being on an extravagant vacation. The sumptuously-sized library is a great place to chill out for whale watching on big chairs next to view windows. The ship was easy to find our way around on, and after the first day of exploring all the decks with a map in hand, we had it wired. And then there’s the FOOD! Cruise cuisine is the ultimate indulge-till-you-bulge tradition. Having left all willpower at home, I dived into a freshly-made paleo breakfast every morning at the Lido Restaurant; poached eggs Florentine with extra Hollandaise, all the bacon I could eat, and hold the bread. Looking forward to the daily breakfast buffet at the Lido was like being a kid at Christmas, every day! So many delicious choices to heap on our plates while taking in views of beautiful scenic coastlines and listening to the cheerful background Muzak. We also loved the themed dining events on the Lido Deck, and convenient poolside taco bar with made-to-order hot dogs, hamburgers, and fries. Elegant cruise-style dining in La Fontaine restaurant tempts with a delectable and creative menu which changes daily. The upscale Pinnacle Grill and Canaletto restaurants beckoned, and we gladly answered. At this point, I was already trying to figure out how I could become a full-time passenger. As we headed up the Alaskan coastline, what should we see a mile off our port side? The unmistakable Ruby Princess on the same route, struggling to match the speed of the smaller and faster Amsterdam, which soon left her in the distance as we were first to arrive and dock at the best berth in each port. Shore excursions at our stops in Juneau, Sitka, Ketchikan, and Victoria B.C. were expertly handled by tour operators. Sitka’s pretty charm has stayed with me…how does one fall in love with a town after a half-day visit? Many thanks to Linda, our Sitka-born bus driver. Each of these towns has its own special character. Juneau features the spectacular (retreating) Mendenhall Glacier and its visitor center, waterfall, hikes, and salmon creeks. Ketchikan is a great spot for walking around to all the souvenir and gem shops, and there’s an interesting museum in a pretty park just a short walk up the hill. As we pulled out of port in Ketchikan, I was on the Sky Deck’s outdoor viewing rail when the ship suddenly gave its deafening departure blast, catching me completely unawares. It’s a good thing I don’t have a heart condition, but I do believe my vocal cords went overboard. On Victoria Island, we were fascinated by the narration of Ed, our bus driver and seasoned storyteller who described the stranger-than-fiction scandals of architect Francis Rattenbury, designer of Victoria’s Parliament building and other notable structures in the early 1900s, whose murder remains forever unsolved. As the Amsterdam’s passengers efficiently disembarked in each port ‘o call, the gargantuan cruisers had to offload and load nearly triple our numbers. As these people stood waiting, I felt sorry for them. Nah! Daily onboard events offered an enormous variety -- yoga, Pilates, cooking and bartending classes, travel and health lectures, art auctions, casino gambling, contests, games and poker, bingo, movies, spa pampering, gym workouts, piano bar sing-along, dancing to oldies, magic shows, comedy, matinee shows, deck-walking for charity, happy hour, and more than I can list here! In addition, onboard location guides provide presentations on fascinating histories of coastal Alaska and things to see and do in port. In the spacious, gaudily-decorated Queen’s Lounge, the Amsterdam Singers and Dancers entertained with mesmerizing top-notch shows featuring professional vocalists, superb dancers, creative costumes, and exceptional choreography, music and lighting. My top fave with onboard activities was the Digital Workshop classes by Microsoft trainer Tony Brunning, who downloads his impressive repertoire of computer and digi-cam knowledge in layman’s terms with a Brit accent that locked our attention to every word. While his leisurely-paced classes allowed time for amusing anecdotes, his fast-paced ones made Tony a taskmaster. Professional instruction and Q&A time for Windows OS is valued in the thousands of dollars, and this inclusion in the trip was a fantastic perk! At our cruise’s turnaround point, the Amsterdam brought us up close and personal to spectacular Hubbard Glacier. Every passenger was out on deck for the once in a lifetime experience of viewing this living, moving carry-over from Earth’s Ice Age. The glacier cliff’s aqua-blue hues shone over the water on the sparkling clear day, providing ideal conditions for camera geeks, as well as amateurs taking selfies-with-glacier. All eyes were riveted on the icy cliffs to witness a “calving,” if we could be so lucky. And something did happen…a car-sized chunk of muddy ice from the water’s edge of the glacier broke off and made a little splash. Someone yelled, “It calved!” We appreciated the warm hospitality of the staff and crew, including Hotel Director Henk Mensink who graciously goes the extra nautical mile to oversee passenger comfort. Pay close attention to public announcements by distinguished Captain Jon Mercer and you’ll catch his charming Brit-wit! Cruise Director Sabine and Show Host Verity shared their great sense of fun and spontaneity with audiences, and a tour director named Ingrid kindly assisted us at the Ketchikan port. As for our deck’s cabin stewards Dewa (dee-wah) and Made (mah-day), these two multi-taskers could be doing ten different tasks at blurring speed and still have a smile and friendly greeting for every passerby. The dining staff were multicultural and multi-talented too. Indonesian wait-staff in La Fontaine grouped together to sing a rendition of “happy birthday” in their language to delighted diners. Cheery Filipinos manned the Lido Restaurant, and an ample, jolly East Indian man could be found behind the counter doing everything from serving ice cream to flipping pancakes. Returning from this entire enriching experience and getting back into my daily routine at home, I feel myself suffering from a peculiar malady – homesickness, for the good ship Amsterdam! Read Less
Sail Date August 2016
First time cruiser's here. Wow what a wonderful time. We loved just about everything on the Amsterdam. We chose HAL because of the traditional touches on board along with the size of the Amsterdam. We never waited on line for anything ... Read More
First time cruiser's here. Wow what a wonderful time. We loved just about everything on the Amsterdam. We chose HAL because of the traditional touches on board along with the size of the Amsterdam. We never waited on line for anything and never felt crowded. The ship was attractive, well maintained and spotlessly clean. Only one of us qualify's for a senior discount currently. The guests skewed somewhat older but there were several families and 30 somethings on board too. Our cabin was well designed and very comfortable. Exceeded our expectations. We chose open seating As you Wish dining and enjoyed meeting several new folks at breakfast and dinner in the La Fontaine. We enjoyed our table mates so much we thought they must have matched us us with folks with like interests. That said we also requested a table for two occasionally and again never waited to be seated even without a reservation. Food was very good and included eggs Benedict for breakfast, a prime rib dinner along with a surf and turf night. Can't say enough about my perfectly cooked lobster tail which is hard to pull off without overcooking. Only complaint would be sometimes the food lacked temperature. Generally ate at the Lido and Dive In snack bar for lunches. I stuck to sandwiches and salads although hot entrees were plentiful in the Lido. Burgers and fries at the Dive In were tasty. Ice creams and desserts rounded out the selections. We also ate at the Pinnacle Grill (King Crab Legs & made to order souffle) delicious! No complaints with The Canaletto in fact we had a beautiful sunset view whereas The Pinnacle does not have windows. We also had two special events during the week on the Lido deck; a Salmon bake and Ice Cream social that were delightful. No excuse to go hungry on this ship. Numerous opportunities for shipboard activities unfortunately we really did not take advantage of we were so busy watching whales and relaxing poolside. We did attend one of the show's which was ok not quite Las Vegas. Several lounges offered live music which we enjoyed albeit the setlists were repeated pretty much every evening. The A Team in the crows nest worked so well together we spent most evenings there. Jerry & Oliver, John & Michele were terrific. In fact we only encountered one crew member who was not outstanding. From the front desk to the wine stewards, waiters and coffee baristas everyone was so very pleasant and eager to please. We did purchase the beverage package and did not have to think about our beverage tab - saved money too. The pools and hot tubs were clean and well maintained. Hubby said the fitness center could have used some attention a few bikes were in need of repair. We disembarked at every port with no wait or issues. In Juneau we took the shuttle to Mendenhall Glacier and explored on our own. We did two tour excursions; kayaking in Sitka and a float plane into Misty Fjords and thoroughly enjoyed both. Very professional operators of both excursions. We had outstanding weather all week including Hubbard Glacier day (our Captain got us pretty close compared the the larger Ruby Princess) and the Northern Lights that made a 1 1/2 hour appearance the same night! A day we will never forget. We have traveled extensively to several continents, Alaska will remain one of our most memorable scenic destinations. We had such a perfect weather week I fear we can never go back lest be disappointed. We will definitely remain loyal to Holland America and cruise with them exclusively, no reason to look elsewhere. Read Less
Sail Date August 2016
This was only my second cruise and my first with my spouse along! We had a very nice Vista Suite that was roomy and quite comfortable. The onboard presentations were disappointing. I was not interested in purchasing a Tanzanite piece ... Read More
This was only my second cruise and my first with my spouse along! We had a very nice Vista Suite that was roomy and quite comfortable. The onboard presentations were disappointing. I was not interested in purchasing a Tanzanite piece of jewelry or whatever other stones were hawked. The food was good. Our table mates every night were so much fun! We had a great time at dinner every night, almost had to be thrown out, we all stayed so long talking and laughing! I tried to stay on my "points" diet as much as possible. We had breakfast in our room every morning. One morning, it didn't come at all. My spouse wanted a bucket of iced down beer every day at 4 p.m. He got it the first afternoon, none the second, was called by front desk the third, got it the fourth, etc. The front desk informed me that they could not deliver the beer without someone there to sign for it. HELLO! i was there or he was there. Then, front desk said that my request of the drink of the day be included was not possible. I never got it to the room. Something chewed on me for two nights. I finally threw back the sheets. There was no bug, only evidence of one being there--bug poop! I took a picture of it and left a couple of notes for our cabin stewards to strip and change the bed. This problem was taken care of immediately and with great concern and attention. I was not the only one being bait for bugs on the ship. Anyway,. they agreed to put fresh sheets and pillow cases on the bed every day rather than every three days. I was happy with that, and did not have a problem after that. We LOVED our cabin stewards and our wine steward, who, by the way, ALWAYS remembered to bring me my requested drink, usually a mango colada, if the drink of the day didn't interest me. Overall, it was a very lovely cruise, and we loved Alaska, the marine life, the towns and the people. Read Less
Sail Date August 2016
We flew into Seattle a day early and stayed at the Hilton on 6th ave. Had a day of sightseeing and we were within several blocks to Pike Place Market. We took an Uber ride to the pier the next afternoon and embarkation was smooth and ... Read More
We flew into Seattle a day early and stayed at the Hilton on 6th ave. Had a day of sightseeing and we were within several blocks to Pike Place Market. We took an Uber ride to the pier the next afternoon and embarkation was smooth and quick. What was wonderful was our room was ready at 1:30pm as we walked onto the ship and our luggage was delivered within 30 minutes!! That was wonderful! We were extremely lucky and had 7 days of great weather and sunny most of the time. Ports visited were Juneau, Sitka, Ketchican, and Victoria. We spent $$ on fabulous excursions and so glad we did. Small whale watching boat tour in Juneau that also did a short rainforest hike to Mendenhall Glacier. Miciah was our guide and he did an excellent job along with the boat captain finding a large pod of whales. We loved Miciah's commentary on the whales and the rainforest. In Sitka we took a small high speed raft trip exploring the waters around Sitka looking for whales, Eagles and seals. We saw a little of each. We were decked out in huge ankle to head cover suits that kept us warm and dry. Was amazing to be zipping through the wild seas!! Definitely not for anyone who has back issues. In Ketchican we took the Deadliest Catch ship Alutian Ballard to explore the waters learning how they catch fish and crab. Saw whales and eagles along the way. This was the best excursion ever and I would take it again and again. Very comfortable seating for families, kids and older people. Other than excursions we spent the next most time eating. While we never got sick from the food, it's not ranked up there with other cruises. The food tasted just fine but it seemed to lack the touch of a serious chef who is well versed in pleasing large groups with masses amounts of food. Maybe it was the combination of food on the plates or the presentation, but it just didn't seem appetizing when you read the menus each evening. Service in the formal dining rooms was wonderful. Rossi was our server and he bent over backward accommodating our needs and special requests. We also ordered room service every single day for breakfast and once for our full dinner. We were extremely pleased with the room service and enjoyed the quiet of our room each morning while we planned the day. This is a smaller older ship. All staff were friendly everyday and they smiled a lot!! We found it quaint and I loved the Explorers Loung/Library. Very comfortable place to spend a couple hours at sea. Passengers milled about building jigsaw puzzles, playing games and cards and using the computers. Reminded me of an active public library on board! Nice large collection of books! HAL provided excellent educational lectures about each port that included the history and interesting facts of the area. Wallis' commentary at the Hubbard Glacier was priceless. She knows her science and history of Alaska. If you take this cruise, go to every lecture offered and you won't be disappointed. Our only "discomfort" on the trip was sailing up to the passage. The ship didn't seem to be using the stabilizers. The waves looked about 4-5 feet only but the ship rocked and many folks got a little dizzy and lightheaded the first evening and entire first day at sea. Coming back to Seattle we did not experience this feeling. My guess is HAL might have been trying to save on fuel on the way up. For this reason I might not ever take a smaller ship like this. After disembarkation, we spent another day touring Seattle. Stayed at the Mayflower Park hotel for this last night. We were told when we called a few weeks out that dining at the top of the Space Needle was booked into September. Out host at the Mayflower made a call and got us in for an early dinner Sunday night! Toured the Chihuly glass garden exhibit after dinner. It was wonderful and a grand way to end our trip. Thank you Mayflower Park. This hotel was even more centrally located to Pike Place Market. Across the street was Macy's and one block down was a large Columbia store. And of course, a Starbucks on just about every corner. See my cabin review for more info. Read Less
Sail Date August 2016
Our cabin was ok, except for night noise from galley above. Only 1 electric outlet a problem. First night out was horrible weather - bring meds. Days typically misty, rainy with pm clearing. Entertainment ranged from "A" ... Read More
Our cabin was ok, except for night noise from galley above. Only 1 electric outlet a problem. First night out was horrible weather - bring meds. Days typically misty, rainy with pm clearing. Entertainment ranged from "A" to "F." Brooklyn pianist and Ukranian violinist/pianist the best. Generally 5-6 choices in the evening. There will be usual run of annoying people - save seats for 20 people, keep the ship waiting while they purchase one last totem pole. HAL maintains the average of passengers is dropping - I think it went from 74 to 73.2 years of age. Daytime classes - cooking ok, but short. Microsoft 10 very good. AK seminars ok. Others usually sly sales pitches. Child care - heard a couple of families trying to (unsuccessfully) convince their children to go with on shore excursions. Didn't see much in the way of security cameras - heard about one incident with an older man sitting down with an unattended child. Could have been nothing since people on board are generally very open and easy going. Excursions - HAL generally 15 - 20% more than those purchased in town. Chamber of Commerce Visitors Info Booths in each town, 1st stop next to the pier. The little ladies know all there is to know. For example, Juneau - you can get to the Glacier for $40, $25, or $8. Each town had free internet access at the library. Try the "Cultural geography" tour - just talking to residents about how they and their families live - the student in the library, the "crew" store clerk, the lady shopping in the grocery store. Heard several complaints about tour ripoffs - $600 helicopter trips that couldn't get above low ceilings. The raptor center that only had a sleeping owl with a bandaged left wing in a small room and an 18 year old from Penn.on his summer job as a"tour guide" who didn't know anything about AK. Food - La Fontaine - Nicely presented by well-trained staff. Usually over 2 hours with a 30 minute wait for service of main course. Typically 5-7 options for appetizer/salad course; about the same for main course options and deserts. Always 1 fish dish and veg menu available. Food occasionally served cold. Lido - Italian station, sandwiches, salads, carving station, Asian - Thai, Indian, Chinese, Veget. Main course station - always fish and a casserole. Two soups. Unfortunately the food was often served cold. On one port day they had food for hundreds prepared and only 25 people in the dining room. It just sat there - poor planning by Chef and questionable health practice. 10:30 Buffet - Nice late night options, but again everything was served cold. Be aware of "ship time" - it can mess up your schedule. HAL messed up our baggage transfer, but kept our $29 X 4. We had to carry our own 2 suitcases, 2 bags, 2 CPAP machines, on my wheelchair. The best part of the trip was the people - lots of lengthy and personal conversations with people, especially at open table dinner. It's worth $200/day/person to put your life in perspective. Read Less
Sail Date August 2016
I found the whole experience on the ship excellent.the embankment onto the ship was well organised no hanging about like at a airport, the check in was very efficient, I was surprised how quickly we got on the boat no hanging around which ... Read More
I found the whole experience on the ship excellent.the embankment onto the ship was well organised no hanging about like at a airport, the check in was very efficient, I was surprised how quickly we got on the boat no hanging around which was due to excellent organisation of the staff. The cabins where really clean, beds were comfortable and the shower room was very clean as was the towels. The ship was very clean and you were made to feel very welcome,the staff could not be more helpful and where very easy to ask advice from. The food was good, it was self serving so you could pick what ever you want and as much as you like also they did not make you feel rushed and was well organised although maybe a bit more variety in choices. The entertainment was good, the girl who was singing was good as was the children's entertainment. they also have a cinema which had a good choice of films The shops on board had a good variety, prices where good the staff where nice and helpful They also have designated area outside the ship for smokers with plenty ash trays, there was also a covered area for smokers if it was raining The bus was ready to take us to Amsterdam as soon as well left the ship and there on time to bring us back to the ship. I will defiantly will be using this ship again and would recommend it Read Less
Sail Date July 2016
Smaller ship, different itinerary. Never been on Holland America, heard lots of good things about it. We anted to visit Sitka rather than Skagway. We wanted to go to Hubbard Glacier rather than Tracy Arm Fjord/Ford's Terror (Sawyer ... Read More
Smaller ship, different itinerary. Never been on Holland America, heard lots of good things about it. We anted to visit Sitka rather than Skagway. We wanted to go to Hubbard Glacier rather than Tracy Arm Fjord/Ford's Terror (Sawyer Glacier). Our cabin was great and located near the atrium and forward elevator. The room attendant was friendly enough and quick. If you are looking for recognizable towel animals - our guy wasn't the guy. One time it looked like a seal cross bred with a lobster. We ate most of the time in the Lido Buffet. The best food we had was at the Dive In (burgers and hot dogs by the pool). They were fresh and unique, prepared just for you - gave us a beeper for when the food was ready for pick up. I really enjoyed the bread pudding and apple pie but everything else was unpalatable. Get an omelette or a crepe for breakfast. They had some very interesting sandwiches - prosciutto and Havarti. After a while I just got a roll and butter with some fresh pasta. One highlight of the cruise was the classical music venue port side from the Explorations Cafe. Live violin and piano playing familiar classical pieces. "Low light" would be on jazz night when the band did not have a trumpet, trombone or saxophone - the synthesizer may have saved them money hiring a professional brass of wind player - but seriously jazz without typical jazz instruments. There were six movies a day to choose from on the in-room tv (non-HD by the way) and you can borrow dvd's from the "Front Desk" for free, one at a time. Big plus was being on deck three (Lower Promenade) where there were deck loungers and blankets. We spent an hour several times during the "at sea" time sitting and watching for whales. We actually saw a baby humpback whale breaching several times after leaving from Ketchikan. Raptor Center in Sitka was very much worth the visit. You've got to go on a whale watch in Juneau (stick to the ones by Allen Marine). Having been to the Seattle Aquarium, the Sitka Sound Science Center was a bit of a disappointment. If you can go on your own, you might enjoy it more than we did. We are in our lower fifties and did not travel with children. There were fewer children on this cruise than on Carnival. The kids on this cruise were under control and polite. The guests on the cruise were our age or older with a few multi-generation families. Though I liked this cruise and would go to Alaksa again, not likely with Holland America. One main reason is that the food was not "stellar" for us including the desserts. Number two would be we did not enjoy the singers and dancers. Number three is that there were no wind instruments in the band. How can the synthesizer give the "real, live music" experience for a trained saxophonist (etc.). Plus, we've not been on Princess, Norwegian or Celebrity. With so many options, we will not be choosing Holland America. Read Less
Sail Date July 2016
This was our 7th Alaskan cruise and 2nd on HAL. We are a family of 4 and both our children (11 &15)enjoy cruising. I chose the Amsterdam because i wanted to try a smaller ship. i rate the overall cruise as very good. It was low key and ... Read More
This was our 7th Alaskan cruise and 2nd on HAL. We are a family of 4 and both our children (11 &15)enjoy cruising. I chose the Amsterdam because i wanted to try a smaller ship. i rate the overall cruise as very good. It was low key and pretty quiet. The cruise itself went very smooth and we had no real problems or issues. This size ship has both it's advantages and disadvantages. On the plus side getting on and off the ship was so easy. Embarkation and disembarkation both an A+. They serve you in the Lido which i really liked. This kept the buffet area clean and us healthy. The orange juice was delicious on the first day but turned to orange water after that. Overall probably the best buffet experience we've had on a cruise. The main dinning room food and service was just fine except the 2nd Gala night when they had surf and turf which was really good. We did both specialty restaurants and neither of them wowed me. The Pinnacle on this ship is tucked away with no ocean views. The taco bar wasn't as good as i remember and the 'Dive-in' hamburger/hot-dog joint was mediocre, the buns got hard towards the end of the cruise. The fresh squeezed juice we had on our previous Hal cruise was gone. They didn't have a sail away bbq either but did do a salmon bake for lunch leaving Ketchikan which was excellent(and i'm not huge on salmon). Diid room service once and its was prompt. Overall we found the ship to be in good shape and easy to navigate. Most areas never felt crowded. This ship could use a couple more hot-tubs however. The hot tubs along with the 2 ping-pong tables were always busy. The ship has a couple small sports courts located in the middle on both sides of deck 9. My son and i enjoyed them. This ship doesn't have an arcade which we both missed. The promenade deck is great for walking around on sea days. The theater was great, the entertainment was ok. This was our first time cruising without a balcony. We had an ocean view. My wife was trepedatious of not having a balcony but we never really missed it. We were on deck 2 towards the aft. Just about ten feet down the hall from our room was a door leading to the outside. It was like having your own aft balcony. The room itself was just fine and we managed with 4 people. There was a lot of storage in the room. The bed was a little hard for me and the shower water pressure was lousy, but overall i was pleasantly surprised. I'll probably pass on a balcony in the future, only in the room to sleep and shower. i was glad we did this smaller ship but i'll go back to a larger more modern ship next time. We never got bored but i like having a few more options both in dining and in activities. The service was good on this ship but a lot of the workers looked like they were tired and needed some time off. This ship gets the best pier locations in port. Our trip to Hubbard Glacier on this ship was great. You get so close to the glacier. I've been to Tracy Arm and Glacier Bay but this was the best glacier viewing by far. The sail into the glacier isn't as pretty but the glacier itself is just awesome. Overall another solid cruise. i'm not sure i'd recommend this ship for people with small children, but if you are looking for a relaxing, quiet cruise a ship this size is great for Alaska. Read Less
Sail Date July 2016
When shopping for an Alaska cruise Holland America was highly recommended by the travel agent as a great cruise line. But I was very disappointed from the start. First was the "suite". I had never had a suite before and ... Read More
When shopping for an Alaska cruise Holland America was highly recommended by the travel agent as a great cruise line. But I was very disappointed from the start. First was the "suite". I had never had a suite before and thought I would treat myself. This was only to find out that Holland America calls all balcony cabins suites. So what every other cruise line calls a balcony Holland America calls a suite. So I felt I paid extra for a suite and got a balcony. However everything on the cruise was mediocre. We went to the welcome aboard presentation where the cruise director went on and on about this being a 5 star cruise. It certainly wasn't in my mind. We were missed for turn down service the first night. The restaurant was hit or miss. One lunch was a dry Reuben with potato chips (are you kidding me? 5 star?) To add insult to injury they asked if we would share a table (which I don't mind) but they sat us with a couple half way through their main course. They were eating desert when we finally got our food. Again there is no excuse for this in a 5 star operation. One day we went to the poolside snack bar for a quick lunch and were told it would be 30 minutes for a hamburger and hot dog. Are you kidding me? When I finally got my hot dog with sauerkraut it was dry. I've had much better food at McDonald's. And you don;t wait 30 minutes for food at McDonald's. The Lido restaurant (buffet) had food served instead of self-service. This resulted in slow service rather than just pick your own and portions were always too much or too little. Finding a table with silverware was also challenging as busing the tables was slow. We usually just cleared areas and then scavenged for silverware. Entertainment was also mediocre. The first night ventriloquist was so-so. You would expect this entertainment on Fremont Street in Las Vegas. They constantly picked on the audience and called multiple people losers. The singers and dancers were OK but we noticed the "show band" didn't play for half of the numbers and they used canned music. When we heard a horn and saw no horns on the band we knew something was fishy. Most disturbing in the entertainment was the truth or dare show the cruise staff put on. First you were stuck seeing that show because it was right before the main show and you have to go early for a good seat. The women on the cruise staff used toilet humor recanting how she farted three times at a dinner with her boyfriends parents on the first meeting. Frankly I thought this was in poor taste. Play this in a lounge NOT the main show lounge. The pianist following the toilet humor though was excellent and this time the band actually played with him. My trip to the gym was also a disappointment. The national conventions were on TV and only 3 of the TVs on the treadmills worked. On the plus side they had a tech program on computers which we went to and this was very good. We went to the spa and it was immaculate. If you get a really good deal and don't mind mediocre service I guess the Amsterdam is OK but 5 star it is no in my opinion, Read Less
Sail Date July 2016
Arrived in Seattle by plane the day before embarkation and stayed with Residence Inn in Bellevue. Next morning we drove our rental car back to National's downtown Seattle location and took their free shuttle to Pier 91. Started the ... Read More
Arrived in Seattle by plane the day before embarkation and stayed with Residence Inn in Bellevue. Next morning we drove our rental car back to National's downtown Seattle location and took their free shuttle to Pier 91. Started the embarkation process at 11:50AM and were in our Neptune Suite sitting on the balcony at 12:15PM, so needless to say fast and smooth in processing. By 1PM we had our luggage and shortly after we were totally engaged in cruising. Boat drill lasted a little long as one of our Neptune Suite neighbors thought that since they were wooptedo they didn't need to attend and had to be searched out by staff before the Captain would let us return to cruising. They did get punished by having to go to several one on one counseling sessions with the first officer...should have been kicked off the ship IMHO. The Neptune Suite on this older ship (2000) had an enormous balcony compared to Westerdam and Zuiderdam, I would guess about 250sf+. It was by far the biggest balcony we have ever had and we always get suites, grand suites and owners suites. The suite itself was quite nice with a King bed, leather sofa bed, two chairs and a coffee table. Lots of storage in the dry bar area and a coat closet next to the entrance door. The dressing area had a nice desk like make up area with a small sink and running water and 3 double mirrored folding door closets. Two for clothes and one designated by us a dirty clothes. The bathroom had a single sink, commode and whirlpool tub with hand held or fixed shower head. This differs from newer ship's Neptune Suites in that they have a double sink and separate shower from the tub, but plenty big enough for both of us. Our Stateroom attendants stopped by to introduce and make sure we were settling in, both were very personable and took care of all our stateroom request during the next seven days. We are easy, we need two ice buckets twice a day and oranges and bananas instead of pears and apples. They fulfilled all that and kept the suite in good order for the week. The rest of the ship was as expected as we had watched several youtube videos of the ship just to get a better feel before boarding. Food was good in all the venues once you get used to the way they serve you in the Lido restaurant. You ask for what you want and they serve you....if you don't ask for more of something you get a small serving. Salad bar was quite good, pasta station fresh, Asian station not used, deserts were all OK but began to taste all the same (sweet) by the end of the cruise, and lots of different choices at the main serving statation in addition to lots of bread choices and different sandwich choices with chips at lunch. We tend not to eat in the MDR, as getting dressed up is not one of our priorities when cruising and taking a couple of hour to get served. We found plenty of alternatives in the Lido, Dive-in, and snacks at the coffee-bar in the library. We ate one night in the Pinnacle Grill which was very good with lots of choices for elegant dining. I had the 10oz Filet medium rare and my wife had the King Crab with all the accoutrements, Yummy and all was done perfectly. Service throughout the ship was good with lots of wait staff available in the people areas of the ship. We did find a couple of very quiet spots for reading and just peering out the widows at the world going by. Shopping on board was as usual with jewelry, notions and booze as the top sellers. Stores were small because this is a smaller ship, but they had everything we needed to spend our Costco OBC on. Ports were all good. Juneau we had a self booked tour on a Dolphin Jet Boat Whale watching tour that was much better that the Allen Marine tour we took several years ago. 20 people on a fast, comfortable boat with a naturalist where you were able to go out on deck and not have to look through 80 or 100 people on the bigger boats. Saw lots of whales, sea lions, eagles, and scenery. Hubbard Glacier was amazing. We spend a couple of hours at the glacier listening to it creak, pop, move, calve and just generally amaze everyone on the ship. They opened to main deck forward (helo area) to all and views from there, Deck three and our balcony were great. This was sooooo much more of an experience than Mendenhall glacier in Juneau area on our last visit. Sitka was a tour booked through HA as it was the only one we could find that let us visit three places on one tour. First it was the Alaska Raptor Center that takes care of injured raptors from around Alaska....just amazing, next it was a museum and fish hatchery that was OK and finally a visit to the Fortress of the Bear which is a bear cub rescue. They have 6 Brown Bear adults that have been there since being rescued and 3 Black Bear cubs. Got to see the bears in kind of a natural setting with eagles flying overhead during our time there. The naturalist there told us all about the project and bears in general. Very interesting visits on all the stops with good picture taking opportunities. Ketchikan we booked the Bering Sea Crab Boat tour directly with the company and saved some $$ over people who booked through HA. Amazing stories told by the 100 year of experience the crew had in actually doing Alaska fishing. Stayed in calm waters but the crew demonstrated how the fishing and crabbing was done and we got to hold and see different types of crabs and other ocean creatures. They stopped at one small island and as soon as we arrived the Eagle started circling the boat. Watched the eagles fishing for herring thrown by the crew for about 30 minutes to we all got some amazing photos and videos of up close and personal eagle flying and fishing. I would estimate there were about 20 eagle during our stay with some fledgeling that don't have the white head and tail yet. This is a must do tour as far as I am concerned...classic Alaska stuff worth every penny of the price of admission. Victoria was a nice very crowded city as three boats were in port. We just went downtown on the shuttle to do some shopping at Munro's Book Store and have a Starbucks sitting outside people watching. We have been to Victoria before several times and have done the Bruschett Gardens and Tea at the fufu hotel (name escapes me at the moment). Debarkation was a snap. We used the luggage direct service, got off the ship at 9AM and caught the shuttle back to National to pick up a car and visit our Daughter for the day before our 11PM flight back to Cincinnati. We are Global Entry qualified but didn't need it at this port as the line was very short, we have no luggage to fool with except three bottles of booze for our daughter was all we were carrying. Customs smiled, took our form and onto the shuttle we went. Had a great time on this smaller ship but the wife says she wants back on the Mega ships from now on. This was our 16th cruise and this is the smallest ship we have been on. The biggest, Allure of the Seas. We are now planning our 50th on one of RCI's Meggas. Read Less
Sail Date July 2016
An amazing combination - the service and comfort of Holland America and the scenery of Alaska. We got the cosmopolitan city of Seattle and the raw majesty of the Hubbard glacier in one week. On board, the usual high standards of food and ... Read More
An amazing combination - the service and comfort of Holland America and the scenery of Alaska. We got the cosmopolitan city of Seattle and the raw majesty of the Hubbard glacier in one week. On board, the usual high standards of food and services we've come to expect with HAL. This was a winner of a trip. Embarkation was a breeze - we got on early to find our room ready and the ship waiting for us. During the week we had nothing but good service and fine food. The main dining room, the La Fontaine, had a terrific selection of items to choose from and meals were delicious. The presentation of the plates was excellent - every dish looked lovely. One member of our party is a vegetarian and was pleased to find optios at every meal. The Lido buffet was fresh and abundant and waits for food or a table were rare. Our one quibble was the coffee - it was abundant and hot but not as flavorful as we would have liked. One real high point of our trip was the information provided by the shore excursions team. Detailed information was provided not only on the specific ports but also on the history of Alaska and the entire area. These presentations added a lot to our enjoyment. In both Sitka and Ketchikan our explorations were significantly enhanced by the information we had gotten on board. We did only some of the entertainments provided, preferring to get up early and enjoy the scenery. What we saw was good, though not the high point. It is hard to compete with the scenery in Alaska. One on board activity that meant a lot to our family - Club HAL. Our child spent every moment possible with the kids on board and really appreciated the variety of activities available. We took only one ship sponsored shore excursion, a whale watch and glacier hike in Juneau, which we liked very much. In the other ports (Sitka, Ketchikan, and Victoria BC) we found plenty to do on our own. Again, the information provided on board was a great help in getting us to the best spots for touring and shopping. Our embarkation was seamless and we left feeling nothing but sadness to walk off the beautiful Amsterdam. Read Less
Sail Date July 2016
Amsterdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 4.0 4.1
Enrichment 4.0 3.9
Service 4.0 4.5
Value For Money 4.0 4.2
Rates 4.0 4.2

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