13 Helpful Votes
Sail Date: August 2018
This was our 9th cruise, first time on HAL, first time to Alaska. Excellent cruise all around. We spent a day in Seattle the day prior to boarding, Having seen the wine prices listed on HAL online, we decided to bring a case of wine ... Read More
This was our 9th cruise, first time on HAL, first time to Alaska. Excellent cruise all around. We spent a day in Seattle the day prior to boarding, Having seen the wine prices listed on HAL online, we decided to bring a case of wine onboard and pay the $18 per bottle corkage fee. We found a nice selection of wines for under $20, 15% discount on a case, at Pike’s Place Market wine store (Pike and Western Wine Shop, 1934 Pike Place). We used Lyft from the airport to our hotel (Homewood Suites Downtown – pretty good), from Pike’s Place to the hotel, from the hotel to the port and from the port to the airport. Very easy. If you are a new customer, look for a Lyft discount code displayed at baggage carousel when you land. Embarkation was super easy. No lines to wait in at noon, and so many smiling faces. One of our party forgot his passport – we were directed to a lovely woman who assured us that the colored copy we had was sufficient! I have carried copies of our passports for years, and this is the first time I had to use it. Disaster averted. Before we went to check in, we were directed to a table where corkage fee was charged to our room and stickers were put on the bottles, assuring that we could drink it anywhere on the boat. We were told at check in that our rooms were ready! So nice to go right to the room and be rid of carry-ons and wine. We were in rooms 6102 (ocean view – front of ship) and 6116 (port side verandah). Good location for ease in getting around ship. Each room had 2 robes, 2 pair slippers, 2 wool throw blankets. The verandah room had binoculars. 6102 had a tub, 6116 had a shower stall. 6102 had a sloped ceiling, which made the room seem smaller, and reduced the closet space somewhat. Both rooms had wonderful views. We really felt the ship movement the first night from Seattle towards Juneau. Other times, we felt movement/vibrations, probably due to the smallness of the ship and the Pacific Ocean. Not a major issue – did not see any seasick people. Room 6102 was above the theater and on some late nights the noise was annoying. The combo of movement, noise, and sloped ceilings would keep me from booking this room again. Weather was mostly cloudy, with highs in the 50’s and 60’s. We did not have any pelting rain while on shore. In Sitka, the sun even came out! For excursions/walking outside decks, layers were key. Two of our party wore long underwear. I wore a long sleeved wicking shirt, then a polartec fleece hooded sweatshirt, a lightweight down jacket and covered it all with a raincoat. Combined with a hat and light gloves, that took care of the coldest day – at the Hubbard Glacier. Low hiking boots were perfect for everywhere. On our kayaking excursion and our jeep/canoe excursion, raincoats/waterproof pants were offered. The interior of the ship was very warm. We were fine in short sleeves, and never needed sweaters or shawls at dinner. The Amsterdam is a lovely ship, with great service from everyone. There is a huge library, lots of public spaces with expansive views, and a card room with playing cards, chess sets, mahjong and many games and puzzles. The staff is very low key – you won’t be pestered to buy anything, or pose for photos. We really appreciated that aspect. The clientele does skew older. There were some children onboard, but mostly as part of large family groups. Our mid-twenties kids were perfectly happy with available activities. The food was very good in the dining room and the Lido. I am a vegetarian and each night at dinner, I was offered both the menu for the next day and the special vegetarian menu so I could choose the next night’s meal. We had second seating but were able to switch to first seating on our last night so we could visit Victoria at the 6 pm docking. We enjoyed the America Test Kitchen demonstrations – it was standing room only most of the time, so arrive early. I booked two of our excursions (Glacier View Kayaking in Juneau and Canoe and Jeep Adventure in Ketchikan) through Costco and the Sitka Marine Adventure directly at their website (sitkawildlifetours.com). We were joined by people from our ship who had booked directly from HAL, and there was no issue about getting back to the ship on time was not an issue. Liked all the excursions, highly recommend the Sitka Marine Adventure! Debarkation was painless and quick. We managed our own bags, and exited about 8 a.m. We made it from the stateroom to the airport in under an hour. Sea-Tac was very busy, with long lines for checking baggage and TSA screening. We had no trouble making our 11:20 a.m. flights. Definitely planning to cruise with HAL again. Read Less
9 Helpful Votes
Sail Date: July 2018
My Mother bought us a family cruise for all of us for our Birthdays. We were very excited. The whole trip was a disaster on the Ansterdam. 1st day they gave my brother’s in laws a 2 bed bedroom and my other brother and his daughter a ... Read More
My Mother bought us a family cruise for all of us for our Birthdays. We were very excited. The whole trip was a disaster on the Ansterdam. 1st day they gave my brother’s in laws a 2 bed bedroom and my other brother and his daughter a one bed bedroom. They would of switched rooms but my brother’s room had no hot water the whole 7 days of the trip. They wouldn’t switch the room for him or the in laws. So he and my niece had too shower in my Moms room and they would only give her a $200 credit. The toilets did work for a couple of hours 3 times and we didn’t have water from 12 midnight till 5 am and it still didn’t really fix the problem. The DVD player in my room didn’t work, TV was fuzzy the safe locked me out. The movie they played in the so called movie theater was the same movies they played on the 2 TV movie channels. Their nature experts couldn’t answer simple question like does Alaska have Racoons. She said they didn’t but we asked a excursion guide and he said of course we do. The food was not soso the service was poor. I could go on and on. My brother summed it up the cruise was a floating Motel 6 with Denny’s food. Alaska was beautiful! It was just a awful ship. Read Less
7 Helpful Votes
Sail Date: July 2018
Really enjoyed this cruise. Things were very organized and flowed well. Management were responsive to feedback. I had been worried I'd be bored, but there really were enough different activities, presentations, shows, etc., that I ... Read More
Really enjoyed this cruise. Things were very organized and flowed well. Management were responsive to feedback. I had been worried I'd be bored, but there really were enough different activities, presentations, shows, etc., that I didn't experience this. I had loaded a bunch of books onto my Kindle just in case but barely spent any extra time reading. The Hubbard Glacier was definitely the highlight of the voyage. Just an incredible sight and cool to hear and see the calving. I was really surprised at just how close the ship got to it. Saw plenty of whales and porpoises. It's quite enjoyable sitting there eating a meal while watching whales. The Rudi's Sel de Mer night was exquisite dining! Can't recommend it highly enough. Lido food often was more flavorful than the main dining room. Although the Asian tastes offerings were fairly sad. Didn't matter if it was called Vietnamese, Malaysian, Singaporean, etc., it all tasted the same. But it isn't as comfortable as the main dining room, and service can be hit or miss. It can also get pretty dawn busy in there. We really enjoyed eating breakfast in the main dining room. Much more relaxed, much less crowded, and great offerings. The food experience in the MDR improved during the cruise, though. Pinnacle Grill was also great and holds really well to the steakhouse theme. Go hungry, though. Portions are very good-sized. The biggest disappointment was in-room dining. The first day we ordered breakfast and were told it would take 45 mins. It took over an hour, and they left things off. Our 2nd try was much improved. We did in-room breakfast on the final day, and it was missing stuff, too, but at least they showed up on time. Getting sodas at meals can be quite the challenge. Only the bar servers/wine stewards can get you a soda. During the first gala night, it took 3 requests and about an hour to get a single can of soda for my daughter. It wasn't rare for it to take about 20 mins regardless of which public dining room you were in. If you're at the Lido pool, though, it goes more quickly since the bar is right there. Happy hour in the Crow's Nest was enjoyable. They served pretty good appetizers along with the drinks, and service was great. It's such a great view. My teen really enjoyed it. The teen club wasn't as organized as it could be. Often she would shop up for a scheduled activity, and they wouldn't be there, or they'd announce they're closing 5 mins after she got there (for the scheduled activity). They did have some fun activities, though. Our room only had one outlet which I thought was odd. They had an adapter plugged in which gave you 3 plugs to use, but you had to be careful changing or adjusting one of them as it would turn the cabin lights on and off. Even though they knew I was bringing on a CPAP machine, I still had to go to guest services to get an extension cord since the outlet is nowhere near the beds. No biggie, but so you know. Adagio was one of my favorite musical performers. The violinist is superb. I listened to them almost every night. Lots of lounges, and each one has its own look and feel which is quite nice. Gives you some great variety. Read Less
12 Helpful Votes
Sail Date: July 2018
I just submitted my review for our recent cruise. I rated it 5 stars out of 5: This is a quick and concise review compared to most of my previous ones. We have been to Alaska several times so I will not share the port reviews. The ... Read More
I just submitted my review for our recent cruise. I rated it 5 stars out of 5: This is a quick and concise review compared to most of my previous ones. We have been to Alaska several times so I will not share the port reviews. The Wife and I were looking for a relaxing getaway and we chose this Alaskan Cruise based on timing and price. 4th of July fell on a Wednesday this year and business-wise, it made a lot of sense for us to take this cruise during a very slow work week. When we shopped around for cruises during this time period, several months ago, we noticed that the Alaska Cruises were quite a bit pricier than past Alaskan seasons. Good economy? Lots of demand? Who knows. But Travelocity seemed to have quite a good deal and gave us $200 On-board Credit. Our Cruise price was a real bargain in comparison.. We chose an outside cabin in the front of the ship on the lower deck. Stateroom 1805 is designed for handicapped people but is about twice as big as a regular OV (DW is disabled) The stateroom was excellent in our opinion. Odd shape but well over 300 square feet. Plenty of storage space. Excellent room! We had an excellent stateroom attendant (Yusaf) and his assistant. They did a great job. As an example, we needed the beds rearranged and told them before the Muster Drill. We get back from the Muster Drill and the room is totally made up! We are earlyy diners and without telling Yusaf, he knew and made our rooms up quickly every night. Spotlessly! They both deserved the extra tips we gave them at the end of the cruise. Food and service was excellent. We stuck primarily to the Lido Buffet. There was fresh Salmon every day. They are also serving little Tapas style plates for dinner that were great...couscous salad, marinated vegetables, prawn salad and the like. Pinnacle Lunch is a great secret. Do not miss it. I'm telling you. Apparently the Rudy's Special Meal for $49pp for only one night is also a winner. We unfortunately did not get a chance to try it though. Amsterdam was spotless. Service was outstanding. Approx 1350 passengers are easier to manage than the massive megaships that abound. Our last Cruise was Emerald Princess over Thanksgiving with over 3500 pax and 700 children. Enough said on the comparison to this cruise! Tip: Do not try using the ship's internet while in port. For some reason it slows to a crawl. Works better out at sea. DW was on for 10 minutes in Ketchikan and could not even get into her e-mail account. It was that slow. We brought it up to the front desk who immediately re-credited her 10 minute session. No questions asked! Satellite works fine while we are not in port. Tip for you all! Embarkation and Disembarkation were a breeze. All in all, a great cruise and we got what we wanted. Relaxation and a reboot before going back to work the a day after disembarkation. Let me know if you have any questions. -Curtis Read Less
2 Helpful Votes
Sail Date: July 2018
because of the hype for the "Tweens" program....OMG so mistrepresented, our fault one week in summer, cruise afficeienados beware the portions are mnisule, the food more scooped than served the best is the hilarity of their ... Read More
because of the hype for the "Tweens" program....OMG so mistrepresented, our fault one week in summer, cruise afficeienados beware the portions are mnisule, the food more scooped than served the best is the hilarity of their sandwiches one inch strip of meat warm and soggy on a one inch piece of lettuce even warmer Worst entertainment ever, and bar service worst ever, a cafeteria line in a jail could have done better, how about we have no maraschino sherries maybe try another bar, how about we're out of blue cheese here walk to the other side maybe they have some..etc etc etc Lemon twists sews only have whole lemons no twists, it became comical horrible bar service and they could sell more more and more but they don't care my dog has a better command of the english language, this is not a trainee trip its a family vacation, they need help badly but remember its only a one week cruise so compromise p-revails Read Less
7 Helpful Votes
Sail Date: June 2018
I'm tired of all the mega ships, lack of service and employees with attitude. I've always considered Holland America a step above and they didn't disappoint. Accommodations were good and food was very good in the dining ... Read More
I'm tired of all the mega ships, lack of service and employees with attitude. I've always considered Holland America a step above and they didn't disappoint. Accommodations were good and food was very good in the dining room although I did visit the Pinacle Grill. I was really pleased with the entertainment for a smaller ship. The staff was very accommodating and seemed to genuinely enjoy their work. I appreciated the lack of long lines on and off the ship. The trip to Hubbard Glacier was amazing. Being a smaller ship we were able to get very close with much calving of the glacier. The entertainment was very good with entertainers who could actually sing! I've been very disappointed of late at the quality on the mega ships . Getting on and off the ship were a breeze. I loved the service of having my luggage tagged all the way to my home airport once it was placed in the hallway. I always heard Holland was for old people but found many single, families and middle aged couples. Read Less
2 Helpful Votes
Sail Date: June 2018
Definitely would use Holland America again. Wanted to go to Alaska with 2 friends who had it on their bucket list. Needed wheelchair and they were so accommodating, helping me lift w/c when it was hard for me. We did bring our own fold up ... Read More
Definitely would use Holland America again. Wanted to go to Alaska with 2 friends who had it on their bucket list. Needed wheelchair and they were so accommodating, helping me lift w/c when it was hard for me. We did bring our own fold up wheelchair. Room staff very helpful for our situation. Everyone who worked on the ship really seemed to like their jobs. Very happy people. Plenty of hand sanitizers everywhere they put the ship which to me said they cared about keeping us healthy. The cruise food was a10/10 especially the two dining areas but even the food on top level was very good. The dog sledding on land was interesting, the timberland thing was a bit quirky-silly fun. Weather was great. Victoria is so beautiful should have longer time there. Can’t thank them enough for the wonderful trip we had. Booked with AAA. Thank you Holland America Read Less
4 Helpful Votes
Sail Date: June 2018
This was my third Holland cruise, and 3rd Alaska cruise. Alaska is all about thhe scenary and is a must do. This was a roundtrip out of Seattle and did 2 stops we had not done befioire. Sitka & Hubbard Glacier. Overall a nice ... Read More
This was my third Holland cruise, and 3rd Alaska cruise. Alaska is all about thhe scenary and is a must do. This was a roundtrip out of Seattle and did 2 stops we had not done befioire. Sitka & Hubbard Glacier. Overall a nice trip. We had 18 in the group ranging from 1.5 years old to 80 years old. The Amsterdam was only 3 weeks out of refurbishment and some little details still needed polishing. Dinging folks at 1st did not have our 3 tables together, but after my mothher talked with them the 3 tables were then next to each other. Pinnacle Grill was so-so service, 1st time in many years (and in 14 cruises) I ever had to send a steak back for being under done. We had 4 Neptune suites (deck 7), and 4 balconies (deck 6). I lucked into an SB cabin toward the rear of the ship and it was great. We enjoyed dinners at Canelletto & Pinnacle Grill. Everyone went their own way in ports, while meeting for dinner & echange of stories. We (the group of 18) had great luck on drawings, winnning a spa certificate, 3 raffles, 1 bingo, and the slot tournament. Neptune service cannnot be beat. Juneau - whale research vessell tour, got whae tail photos, and really nejoyed thhe hermit crabs. Sitka - disappointed in my 1/2 day fish excursion, not 1 single salmon caught, captian said season was running late & admitted taking us to same spot he had been day before with no bites? A waste of my money. Hubbard Glacier - best day, great photos, and calving photos. ship gets real close, and turns for viewinf on both sides. Ketchikan - just walked aroound, no tour, visited a stone gallery and they will bargain with you. Got some carvings for 30-50% off, which are being mailed to us. Small afternoon rain shower. If I ever get back to Alaska it will be for land tour that includes Denali. Read Less
2 Helpful Votes
Sail Date: May 2018
Boarding the ship with a wheelchair was easy and accommodating. The first day into the cruise was filled with underwhelming food. It seemed like the ship did not have any stabilizers and I got very seasick. Not only was there nobody in the ... Read More
Boarding the ship with a wheelchair was easy and accommodating. The first day into the cruise was filled with underwhelming food. It seemed like the ship did not have any stabilizers and I got very seasick. Not only was there nobody in the infirmary to answer the phone, but there was also nobody in the infirmary that could give me seasick medicine. I eventually was helped by someone in guest services. With the medicine I was given, I needed to take it with food. However bring it was late in the night, the only thing open was room service. I could not get ahold of room services for the entire day and still had my tray from lunch in my room. I also used the complimentary movie service. However I did not get to watch a movie because the DVD got stuck in the player. I called to ask for help in working the machine, was told someone would be to the cabin shortly- nobody ever came. The only thing that made my trip with Holland America bearable were the excursions. The excursion company was very good and helpful. The staff were very rude when boarding the ship and were rushing passengers through security. I understand the need to have a swift departure, but they were rude with even elderly passengers. The best food on the ship was the ice cream- which was running low (the popular vanilla and chocolate flavors were nonexistent) by the second to last stop on the cruise. The buffet was lacking in variety and flavor- lunch and dinner time consisted of the exact same things. By day four of the cruise, I was sick of the food. I enjoyed the decor of the ship but ultimately felt it was not a wise use of money and the longest week of my life. I understand that situations are out of control of the hands of the crew- like the rough seas- however, there was nothing extremely good to overshadow the rough beginning in which lots of things the crew could have done better went wrong. Read Less
5 Helpful Votes
Sail Date: March 2018
Our 21 Day Cruise aboard HAL's Amsterdam from Singapore to Cape Town was our best cruise ever. We have cruised many times on multiple cruise lines and have Elite Status on multiple cruise lines - so this is a significant statement. ... Read More
Our 21 Day Cruise aboard HAL's Amsterdam from Singapore to Cape Town was our best cruise ever. We have cruised many times on multiple cruise lines and have Elite Status on multiple cruise lines - so this is a significant statement. We knew prior to the beginning of our cruise that the Amsterdam would be going into dry dock in May, 2018 so we were very afraid that the condition of the ship would be poor. To our great surprise, the Amsterdam was quite the opposite. The Hotel Director, Henk Mensink (Dutch) is the best Hotel Director I have ever seen and takes great pride in his efforts to have his Team keep the Amsterdam in pristine condition at all times - even just before going into dry dock. Most of the ships we have sailed on which were about to go into dry dock had declined in condition - with several ships having very horrible conditions such as sewer problems, flooding problems, ratty carpeting, etc. This is why we were so pleased with the great condition of the Amsterdam. We were also favorably impressed with the Captain: Jonathan Mercer (British). The food on this cruise was excellent every day - as was the service, especially in the Lido. The quality of the entrees and desserts was great. Many options were available and never long wait lines in the Lido. The ship décor is classic and quite impressive. We are looking at more cruising opportunities aboard the Amsterdam and highly recommend this ship. Read Less
Amsterdam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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