1 Helpful Vote
Sail Date: June 2018
I'm tired of all the mega ships, lack of service and employees with attitude. I've always considered Holland America a step above and they didn't disappoint. Accommodations were good and food was very good in the dining room although I ... Read More
I'm tired of all the mega ships, lack of service and employees with attitude. I've always considered Holland America a step above and they didn't disappoint. Accommodations were good and food was very good in the dining room although I did visit the Pinacle Grill. I was really pleased with the entertainment for a smaller ship. The staff was very accommodating and seemed to genuinely enjoy their work. I appreciated the lack of long lines on and off the ship. The trip to Hubbard Glacier was amazing. Being a smaller ship we were able to get very close with much calving of the glacier. The entertainment was very good with entertainers who could actually sing! I've been very disappointed of late at the quality on the mega ships . Getting on and off the ship were a breeze. I loved the service of having my luggage tagged all the way to my home airport once it was placed in the hallway. I always heard Holland was for old people but found many single, families and middle aged couples. Read Less
Sail Date: June 2018
Definitely would use Holland America again. Wanted to go to Alaska with 2 friends who had it on their bucket list. Needed wheelchair and they were so accommodating, helping me lift w/c when it was hard for me. We did bring our own fold up ... Read More
Definitely would use Holland America again. Wanted to go to Alaska with 2 friends who had it on their bucket list. Needed wheelchair and they were so accommodating, helping me lift w/c when it was hard for me. We did bring our own fold up wheelchair. Room staff very helpful for our situation. Everyone who worked on the ship really seemed to like their jobs. Very happy people. Plenty of hand sanitizers everywhere they put the ship which to me said they cared about keeping us healthy. The cruise food was a10/10 especially the two dining areas but even the food on top level was very good. The dog sledding on land was interesting, the timberland thing was a bit quirky-silly fun. Weather was great. Victoria is so beautiful should have longer time there. Can’t thank them enough for the wonderful trip we had. Booked with AAA. Thank you Holland America Read Less
3 Helpful Votes
Sail Date: June 2018
This was my third Holland cruise, and 3rd Alaska cruise. Alaska is all about thhe scenary and is a must do. This was a roundtrip out of Seattle and did 2 stops we had not done befioire. Sitka & Hubbard Glacier. Overall a nice ... Read More
This was my third Holland cruise, and 3rd Alaska cruise. Alaska is all about thhe scenary and is a must do. This was a roundtrip out of Seattle and did 2 stops we had not done befioire. Sitka & Hubbard Glacier. Overall a nice trip. We had 18 in the group ranging from 1.5 years old to 80 years old. The Amsterdam was only 3 weeks out of refurbishment and some little details still needed polishing. Dinging folks at 1st did not have our 3 tables together, but after my mothher talked with them the 3 tables were then next to each other. Pinnacle Grill was so-so service, 1st time in many years (and in 14 cruises) I ever had to send a steak back for being under done. We had 4 Neptune suites (deck 7), and 4 balconies (deck 6). I lucked into an SB cabin toward the rear of the ship and it was great. We enjoyed dinners at Canelletto & Pinnacle Grill. Everyone went their own way in ports, while meeting for dinner & echange of stories. We (the group of 18) had great luck on drawings, winnning a spa certificate, 3 raffles, 1 bingo, and the slot tournament. Neptune service cannnot be beat. Juneau - whale research vessell tour, got whae tail photos, and really nejoyed thhe hermit crabs. Sitka - disappointed in my 1/2 day fish excursion, not 1 single salmon caught, captian said season was running late & admitted taking us to same spot he had been day before with no bites? A waste of my money. Hubbard Glacier - best day, great photos, and calving photos. ship gets real close, and turns for viewinf on both sides. Ketchikan - just walked aroound, no tour, visited a stone gallery and they will bargain with you. Got some carvings for 30-50% off, which are being mailed to us. Small afternoon rain shower. If I ever get back to Alaska it will be for land tour that includes Denali. Read Less
1 Helpful Vote
Sail Date: May 2018
Boarding the ship with a wheelchair was easy and accommodating. The first day into the cruise was filled with underwhelming food. It seemed like the ship did not have any stabilizers and I got very seasick. Not only was there nobody in the ... Read More
Boarding the ship with a wheelchair was easy and accommodating. The first day into the cruise was filled with underwhelming food. It seemed like the ship did not have any stabilizers and I got very seasick. Not only was there nobody in the infirmary to answer the phone, but there was also nobody in the infirmary that could give me seasick medicine. I eventually was helped by someone in guest services. With the medicine I was given, I needed to take it with food. However bring it was late in the night, the only thing open was room service. I could not get ahold of room services for the entire day and still had my tray from lunch in my room. I also used the complimentary movie service. However I did not get to watch a movie because the DVD got stuck in the player. I called to ask for help in working the machine, was told someone would be to the cabin shortly- nobody ever came. The only thing that made my trip with Holland America bearable were the excursions. The excursion company was very good and helpful. The staff were very rude when boarding the ship and were rushing passengers through security. I understand the need to have a swift departure, but they were rude with even elderly passengers. The best food on the ship was the ice cream- which was running low (the popular vanilla and chocolate flavors were nonexistent) by the second to last stop on the cruise. The buffet was lacking in variety and flavor- lunch and dinner time consisted of the exact same things. By day four of the cruise, I was sick of the food. I enjoyed the decor of the ship but ultimately felt it was not a wise use of money and the longest week of my life. I understand that situations are out of control of the hands of the crew- like the rough seas- however, there was nothing extremely good to overshadow the rough beginning in which lots of things the crew could have done better went wrong. Read Less
3 Helpful Votes
Sail Date: March 2018
Our 21 Day Cruise aboard HAL's Amsterdam from Singapore to Cape Town was our best cruise ever. We have cruised many times on multiple cruise lines and have Elite Status on multiple cruise lines - so this is a significant statement. We ... Read More
Our 21 Day Cruise aboard HAL's Amsterdam from Singapore to Cape Town was our best cruise ever. We have cruised many times on multiple cruise lines and have Elite Status on multiple cruise lines - so this is a significant statement. We knew prior to the beginning of our cruise that the Amsterdam would be going into dry dock in May, 2018 so we were very afraid that the condition of the ship would be poor. To our great surprise, the Amsterdam was quite the opposite. The Hotel Director, Henk Mensink (Dutch) is the best Hotel Director I have ever seen and takes great pride in his efforts to have his Team keep the Amsterdam in pristine condition at all times - even just before going into dry dock. Most of the ships we have sailed on which were about to go into dry dock had declined in condition - with several ships having very horrible conditions such as sewer problems, flooding problems, ratty carpeting, etc. This is why we were so pleased with the great condition of the Amsterdam. We were also favorably impressed with the Captain: Jonathan Mercer (British). The food on this cruise was excellent every day - as was the service, especially in the Lido. The quality of the entrees and desserts was great. Many options were available and never long wait lines in the Lido. The ship décor is classic and quite impressive. We are looking at more cruising opportunities aboard the Amsterdam and highly recommend this ship. Read Less
1 Helpful Vote
Sail Date: March 2018
The American Holland, New Amsterdam Cruise was excellent. Starting with arrival and checking was a great experience for anyone looking for a great time.The variety of the food and the picnic at half moon cay was amazing. We did not use ... Read More
The American Holland, New Amsterdam Cruise was excellent. Starting with arrival and checking was a great experience for anyone looking for a great time.The variety of the food and the picnic at half moon cay was amazing. We did not use the cruse excursions but others and they were very good. Everything, was quiet impressive but Arsana services and care was my highlight, The guys that took care of the cabin were amazing, I ask for ice for my back one day and for that point on Arsana had ice for me every day. Arsana and Konang were absolutely above and be on expectations taking care of us. Enrike in the dining room was exceptional as well, all service areas were impressive.The cruise was excellent, almost everything, I though that all entertainment was targeting one age group but other than everything else was amazing. I highly recommend this cruise for everyone. Read Less
Sail Date: December 2017
We selected this cruise because of the itinerary. We have taken over 25 cruises with all different lines and often select based on where the ship is going.This cruise went through the Panama Canal and stopped at some pretty neat ports. ... Read More
We selected this cruise because of the itinerary. We have taken over 25 cruises with all different lines and often select based on where the ship is going.This cruise went through the Panama Canal and stopped at some pretty neat ports. The ship is in very good shape, small but elegant (we always find the HAL ships to be very pretty ships). The food was the best that we have had in a very long time. The Lido had a lot or variety and the Dining Room was really good as well. We loved our waiters, they were a lot of fun. Service was very good and professional. Our cabin was adequate for the 3 of us (our college age daughter traveled with us) and had lots of storage. We used the fitness center each day and found it to be very adequate. The entertainment was not very good at all. There was nothing to really do in the evening (trivia was big and very competitive probably so because of lack of activities). There was a speaker (Ian) who was very good and entertaining. Other than that, we were bored. Our daughter spent many nights doing puzzles in the library since there was nothing for her to do with her age group.We knew that this was a possibility but were hoping that since it was a holiday sailing that more would be going on. Ports of Call - Guatemala -Did a ship tour for the highlights of the area. Very well done. Puntarenas, Costa Rica - We did our own thing here since our daughter actually lived here with host family, so we went to see them. You had to take transport from the port area (worth it) to get into the city.It is a tourist area for the Ticos, so lots of locals. Beach area is nice and people are friendly. Nicaragua - We did a private tour. They picked us up and brought us into the city. Again, our daughter had been here before so she acted as tour guide. Cabo San Lucas - Did a whale watch here - lots of fun. Cartagena - We have been here before so grabbed a taxi and walked around the old area of town. Puerto Vallerta - Walked around and shopped. Half Moon Cay - Nice beach - went off for a little bit to swim We love to cruise and would recommend this itinerary. HAL does a good job but we feel that it caters to much older people (we are in our 50's) so it will be some time before we cruise them again. For now, we will stick to Royal Caribbean and Celebrity (we like the perks that come with cruising them a lot). Read Less
Sail Date: October 2017
Great Wall in China was wonderful . Must make it a two day trip as forbidden city is a long walking tour. Be prepared for the massive crowds of people at the temples & cities. It was a special religious holiday & schools were on ... Read More
Great Wall in China was wonderful . Must make it a two day trip as forbidden city is a long walking tour. Be prepared for the massive crowds of people at the temples & cities. It was a special religious holiday & schools were on summer breaks. Most ports had free bus service to local area of interest & Starbucks for wifi. Be prepared for no Facebook or phone service in China & Japan. T mobile seamed to be a better service. My Verizon was not good. Several local groups were brought on ship for shows, crafts, dancing & exercise classes. Ports where crew families lived everyone had signs on cabins "no service" enjoy your family's. Pretty special. I packed way to many summer clothes. Much cooler then expected & of course air conditioning very cold in dining,show rooms, & movie theater. In Australia we used water taxis to vist fishing villages & guess what free wifi on dock & excellent fish lunch. Hop on buses were ok but expensive. Local buses were a fun experience if you had time. Polynesian islands easy to book trips on shore. A must to swim with sharks & huge sea rays. Most evenings we had late dining at a table for 8 (53) & our Waite staff was excellent. The decorations & themes according to the country we were visiting were grand every night. Read Less
16 Helpful Votes
Sail Date: September 2017
When I first started talking to my friends about taking my first ever cruise, they all said the same thing: Holland America would be a great fit for me. They also said that to get the best cruise experience, I should go for at least 7 ... Read More
When I first started talking to my friends about taking my first ever cruise, they all said the same thing: Holland America would be a great fit for me. They also said that to get the best cruise experience, I should go for at least 7 days, longer if possible. And they all suggested finding an Alaska itinerary since Holland America pretty much wrote the book on cruising Alaska, and I live about halfway between Seattle and Vancouver, the two ports used by most Holland America Alaska cruises. I found the 14-day Great Alaska Explorer, and contacted Holland America via their website. That put me in touch with my fabulous Personal Cruise Consultant, Crystal. And so, in Mar 2017, I booked my first ever cruise: September 11-25, on the Amsterdam, 14 days cruising Alaska. I'm writing this now, two weeks after returning from my cruise. First -- my friends were absolutely right: Holland America is a perfect match for me! The ship size couldn't have been better: I have some limited mobility issues (mostly breathing related), and I was still able to get around with minimal problems. I liked the fact that there were entertainment options available, but it wasn't necessarily the primary objective. I attended a couple -- and they were very good -- but I'm not really an "entertainment" person -- I live and travel alone, so I'm kind of used to entertaining myself, and that's easy to do onboard. Second, the accommodations: I had a Neptune Suite -- I have a slight tendency for claustrophobia and I didn't want to risk that having an impact on my initial impression of cruise travel. The room was even better than I expected. I loved having the extra room to move around, and the room stewards couldn't have been more gracious and accommodating. The towel critters that appeared each night were a hoot! They kept me stocked with grapes, too -- they soon figured out that I never eat bananas or apples, but LOVED grapes and pears -- so they started augmenting my daily fruit dish with more grapes and pears. I didn't have to say anything (never dawned on me to ask anyway). Those little touches were greatly appreciated, and I think speaks well for HAL's service level. The food: a-m-a-z-i-n-g!!!! Honestly, the Main Dining Room served some fabulous meals, beautifully presented by staff who were committed to providing a great experience. I had requested "anytime" dining/willing to share, and that worked out well -- never had to wait at all. I tend to eat earlier (between 5:00pm and 5:30pm), and over the 14 days I found familiar faces at the table many meals since we all tended to eat at the same time. I liked eating with a different mix of folks each meal -- made things interesting! The only downside was having different servers nearly every night, since seating was sort of random in different areas of the room. It's a trade-off between having a dedicated server for the trip or having a variety of personalities, but always providing the highest quality. I did have the same sommelier for all but 2 evenings that I ate in the MDR, and he was fantastic. I had purchased a wine package, so was able to select from the list with his assistance. Super experience! I ate two meals in Canaletto and was super impressed with it as well. Service was outstanding -- I was a "single," so had a table to myself, and was never made to feel "out of place" in a restaurant that includes as a concept the idea of sharing plates. The food was simply fabulous. Every dish was perfection on a plate. Would gladly eat there many more times. I didn't do many shore excursions as I wasn't sure how easy/difficult getting on and off the should would be until I got into port, and by then it was too late to book an excursion onboard. Although quite a few excursions were rated "easy," it doesn't help if getting off the ship requires a 1/4-mile walk or lots of stairs or ramps. I'll have a better idea next time what to look for in terms of challenges. I wanted this trip to focus mostly on getting around onboard, and I was able to accomplish everything I wanted to do. We did have some rough seas between Hoonah (Icy Strait Point) and Anchorage -- I was fine, no hint of seasickness at all, but moving around was a tad treacherous until things calmed down. Overall, I thoroughly enjoyed my first cruise, enough that I've already booked three more cruises over the next 18 months! Two will be with Holland America (a 38-day North Atlantic roundtrip from Boston, and a 28-day Hawaii-Tahiti-Marquesas) and one with Oceania (an 18-day cruise from San Francisco to Miami via the Panama Canal). And eventually, I want to take this cruise again. There's so much to see in Alaska! Read Less
3 Helpful Votes
Sail Date: September 2017
This is the only cruise line that has the itinerary we were looking for. We wanted that itinerary and to be able to be quite. The weather was great with some light rain and some overcast days. Smooth sailing and a lot of sunshine. ... Read More
This is the only cruise line that has the itinerary we were looking for. We wanted that itinerary and to be able to be quite. The weather was great with some light rain and some overcast days. Smooth sailing and a lot of sunshine. On cruise critic someone mentioned that the Cpt. Had a blog one should look at it because it was very interesting. They were right he had many interesting things to say. The cruise before ours was really rough, so we were very lucky that ours was beautiful. At most ports there was a shuttle to take you into town that was free and where there'was a long walk off the pier there was golf carts to help. So if you have a handicap that should not stop you from going. We found that from our room steward to our waiters to anyone we came in contact with were very friendly and helpful. We didn't use a lot of the options on board that was our choice and I am sure it was good. Read Less
Amsterdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 4.0 4.1
Enrichment 4.0 3.9
Service 4.0 4.5
Value For Money 4.0 4.2
Rates 4.0 4.2

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